Protect My Car

I bought a car for my niece back in April of 2014 and when she couldn't keep up with the payment in April 2015, a year later, I took the car back from her. So, I noticed then that it is a German car, it’s a 2006, and I needed to have a warranty on that type of car. I always try to find other competitors that gave a better offer. With Protect My Car, I'll pay 50% for repairs and they'll pay the other 50%, and they deal with a facility who does the type of work and takes that type of warranty.

I've had Protect My Car service contract for a couple of years. The person I worked with was nice. He went through the whole thing with me and explained the details. When I submitted a claim, I had to call and speak with somebody, then you have to take it to a licensed place to have it done. Then, they need to call and get the approval. And although the claims process took longer than it should’ve cause of the back and forth trying to get all the information, the coverage is good for the price I was paying. I benefited from it. All my friends know about Protect My Car. I told them all about it back when I had it. But the cost has gotten higher and higher. In fact, I paid $50 a month. I called about my same-year car I got now with fewer miles on it. It’s a different car, but they wanted more than double my payment that I was on before. Since it's too high so I can’t do it now.

Having a service contract for my car seemed like a good idea. However, Protect My Car's protection specialist could have explained the contract better because I thought that I had full vehicle coverage. When I was talking to the guy, he said bumper-to-bumper. But then when I went to put in a claim because my motor went out, I find out that they only covered half and I had to get all my brakes redone, the liner and the calipers. Some of Protect My Car's specialists need some more education. I probably wouldn't have gotten the service contract if the rep would have told me that they only covered half. They didn't cover the engine and replacing the seals. That was another 300 and some dollars I had to pay myself. They only covered the engine block.

When the warranty on my car ran out, I figured a service contract would be a good investment. Protect My Car reached out to me at that time and when I signed up with them, my interaction with their vehicle protection specialist went well. I spoke with a representative when I had to file a claim and every time I called, someone was there to respond. They answered all the questions that I had and made it simple for me. Their customer service and the way they handled everything were very good. Protect My Car has different coverage plans and the pricing for what I have appeared reasonable. I probably have the wrong package for what I needed but I have had a good experience with them and they are a good company to work with.

I use my vehicle for a business and I need it to be running at all times. I don't have time for it to sit. I googled warranty providers and Protect My Car popped up. The specialist and I had to go back and forth a few times. I had some specific questions and I wanted to make sure the contract covered everything, and they were able to get back with me on everything. I wanted all the mechanicals -- the motor and the transmission -- to be covered, and that's what I got.

I purchased a contract with ProtectMyCar because if I have vehicle repairs, I don't want to pay for it out of my pocket. ProtectMyCar took care of me. They'll always do it without having any problem and misunderstanding. They answered all of my questions, and they were upfront with me. They did everything I needed them to do. I filed a claim once and they put a new motor in my truck. Everything went according to plan and schedule. My vehicle wasn't missing long.

I like Protect My Car's coverages and when I needed the warranty, they helped me out. They covered whatever I needed according to the terms and conditions of the policy. I filed a claim one time and they came out with their own payment. Everything was good.

I activated a new credit card and during the activation, the promotion from Protect My Car came up and they transferred me. I talked to their rep and it seemed very convenient at the time. I was convinced easily and I took advantage of it. It turned out to be very good for me. The rep I talked to was very professional and everything was in order. Then, five months after the purchase of the program, my transmission failed. I called Protect My Car service and told me to take it to the dealer. I went there and they dealt with it. Everything with Protect My car was on time and if there were issues, they would always return my calls. They are very reliable, so I don’t have to worry about anything. If the car broke down, they have a towing service available. It’s a pretty amazing experience.

My car is a 2009 Cadillac and parts are fairly expensive and having help with the maintenance cost like that is a luxury for a luxury. Protect My Car was the first one that popped up on Google at that time when I was searching and decided to go with them. I filed a claim for my transmission and the mechanic told them that it could’ve been due to the radiator or the flood but because he mentioned flood, Protect My Car didn’t cover it. I had to pay $3,000 by myself.

I spoke with someone from Protect My Car over the phone. It was a good sales pitch and it worked out well. They were very professional at that time. However, nothing that was advertised actually really happened. If they went by the things that were prompt and what they have in writing, then they would be a great company. I had a repair done, but doing that, I had to do something to get them to honor their deal. And for one, I had one of their representatives, who told me that my car was down and that I should take it to the shop and have them assess it. I did exactly that. The shop called Protect My Car, and they worked out the deal and they fixed my car.

My warranty was expiring. My dad researched and he set the whole family up with Protect My Car. Last February, I filed a claim for the transmission and took the vehicle to a shop. My experience had been decent although I’m not planning on keeping this car much longer. Protect My Car's coverage was good for what it was worth but the issues that I’m having are not covered. Nonetheless, I have recommended them.

I didn’t have a car warranty. My son got Protect My Car warranty first so I went on and got one too. My interaction with the rep went really well. We did everything over the phone and he answered everything. And then, I had problems with my car. I took it in and got it fixed. The mechanic called in Protect My Car and took care of it, and everything went smooth sailing. After I got the car fixed, I got rid of it. I would highly recommend Protect My Car. You pay half and they pay half so you can't go wrong. Protect My Car is good to go with.

My car had a lot of miles on it. Protect My Car gave me a bargain for my warranty and negotiated with us. We also tried CarShield, but they were too expensive and didn’t even wanna bargain with the deposit and the monthly payment. My husband and I are both disabled and on a set income. I let Protect My Car know and they helped me out with the price. I was offered one plan, but I thought that it was too much and couldn’t afford it. The rep kept negotiating until he found something I could afford. Plus, he was nice on the phone and respectful. When I got my other vehicle, I went back to them and also put it up there.

I had a van, and I had the oil changed, then within two or three hours, my engine was blown. I couldn’t afford to have the engine replaced or find another motor that didn’t have as many or more miles than what my van’s motor had. So upon getting another car, I thought I wasn’t gonna have this happen again and I will be protected. And due to the age of my car, I knew that somewhere down the road I was gonna be having trouble. I got coverage with Protect My Car seeing that the price was reasonable and because it was very easy to connect with them.

Protect My Car's product seemed like a good deal and that was why I took it. Since then, they've helped me a lot. I filed a claim to get my oil changed and when I had to rebuild my transmission. They say what they’re gonna do and they’ve been telling me where to take it and to do what I needed to do. They did the transmission in my car close to a year now and it was a good deal. They paid half for it. It was like $3,000 and I paid half of it so everything’s good so far. But I had a bad experience about two weeks ago. I brought my car to one of the places I took it to before and the lady told me not to bring my car back there anymore. But I don’t know what was the big deal with them when she had to call Protect My Car and get the job authorized. It was probably the wait, like she had to call to change my part and they had her on hold for a long queue. She couldn't business with me anymore. It was just something she said.

I got a service contract with Protect My Car for my then 11 year old car, with less than 50,000 miles on it, and my experience with the company has been excellent. I decided to do it because it was cancellable. Two months later, I had a major claim. I took the car to my BMW dealer and the mechanic had never heard of the company. Protect My Car then called, authorized the claim and paid. The dealer said they're one of the easiest warranty companies they've ever dealt with. Two months later, I had a second claim, and they did the same. So, I've been very happy. Their rep was excellent. What he described was exactly what I got. They've also done a free oil change and even did it at BMW cost which is part of what they warranty. And given the low mileage, we’re to do it once a year. The quality of service that we got was top rating.

Tried to get reimbursement for the rental car. Did not get anything. They first said that I have to call them and I have to pay upfront for the car rental to get reimbursement. After I called back they said, "Cant do it. You have to call us earlier." Similar instances happen with other claims as well. Not very happy with the services. They always try to find something where they can avoid paying us. And I don't have any guidelines where I could find for which I am allowed to get paid or not.

Vehicle maintenance is expensive whereas with Protect My Car, I pay $67 for the platinum policy. You can't beat that. It is very good coverage too. In fact, I gave my supervisor the number for her to try to get a policy as well. Submitting claims with Protect My Car is also an easy process. I just put it to documentation and they do the rest.

We have a 20-year-old truck with Protect My Car that I didn't wanna get rid of. When the engine went, we put the new engine in except that we weren’t expecting that after we bought the new engine, the transmission would go out in six months. The only bad experience with Protect My Car was the extended time spent on the phone. We called that claim in but a wrecker had to pick the truck up and there was a delay. The wrecker guy had a business to run and he was having to wait on getting approval to pick it up. The auto shop was also having trouble getting a hold of people and getting stuff verified. But everybody was nice.

As a service they are good, the customer service is good except for the fact they don't like it when I tried to cancel my policy. I told them I did not have a job and they still tried to get me to stay. They don't care if you have the money and it is very frustrating to deal with that. And they made me feel bad about it.

Our vehicle was coming over about 200,000 miles at the time and I needed to have some protection. Protect My Car presented themselves in a good manner. The vehicle protection specialist did a good job. He told me that what they would do is negotiate with the mechanic over what the costs were, and then they would pay what they felt would be a fair and reasonable amount. The cost from the repairs would come down for half of what I would pay without the service and that was enough of a sale for me because my car now has 282,000 miles.

I did not have any coverage on my car. I googled some car warranty places and ProtectMyCar was one of those that came up. There was something with the engine of my car so I filed a claim with them and the process wasn't difficult at all. The quality of service was okay but I expected a little more.

My truck is getting older and I found Protect My Car and listened to what they offered. They fit what I needed and everybody there was professional and efficient. I had one repair done while I had the coverage and it was easy. They told me the choices of where I could take the vehicle and I took it to one of the places and didn’t have to deal with any of it. I just turned it over to the garage and they handled it through the garage. It worked out well for me. It was a $4,000 repair, so being able to split it with somebody was awesome. It was a good deal. It’s almost like having a rich dad who’s gonna help you out if things go wrong.

Having an extended service contract for a vehicle is necessary so I got Protect My Car. So far, the service has been good. Filing a claim with them was easy and I like their quality of service.

Since I only run vehicles that are over 10 years old, not too many people would provide extended warranty. A lot of other companies wouldn’t touch that. But Protect My Car's package was nice. Their rep was really nice. He understood that I run older vehicles because it’s mostly cost-effective for a farming business that I’m in. And it seems like so many people want nothing to do with the vehicles as soon as they get to be five or 10 years old.

ProtectMyCar contacted me and at that time, I needed help in fixing my car so I said, “Yes.” Their reps were knowledgeable and when I submitted a claim to them, the process went really quickly. Once I got the car to the shop, they processed it within two days. I had to contact them a couple of times with a roadside assistance and with fixing my engine. I needed an engine replacement and they paid a certain amount and I paid a certain amount. It was a big amount but I understood.

Getting a warranty from Protect My Car was a good deal. Their rep did a good sale. I filed a claim for my sensors and the process went fine. However, I had an additional problem with my car, and I didn’t use my warranty because it was a little bit too difficult to use it. I didn’t know what the problem was with my vehicle, and it took a while for them to determine what it was. They ended up changing all my sensors in my vehicle, and I ended up paying for it.

Rude, terrible sales people. When they called and I politely informed the slow talking gabbing salesman that I needed to leave for work in a few minutes and I rather do this online, he hung up on me. When I filled out the form for info, I really did not want a phone call in the first place.

I had one outfit that I had insurance on and when my car went down, the mechanic was gonna put in a Guarantee motor that was rebuilt and had the warranties. If it ever broke down, Protect My Car would be responsible for the rest of whatever happened to the engine. They would take care of it, but no more money was coming out of my pocket. Their mechanic talked to them and they said it was a go, and I paid out $3,500. The mechanic called me and said that Protect My Car didn't wanna pay for a rebuilt motor and that they wanted to send me a used motor.

Protect My Car has good customer service. They listen to everything you've got to say. A few months after I took the warranty and made the payments, my car broke down and the problem I had was I was always on the highway when that happened. I needed a ride after my vehicle broke down and Protect My Car said they were sending tow people. But they left me out there on the side of the road for hours in the wintertime blizzard.