Protect My Car Reviews

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About Protect My Car

Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.

Pros
  • All services provided by Protect My Car employees
  • In-house claims process for smoother experience
  • Free oil changes and tire rotations with all policies
Cons
  • Does not cover preexisting conditions
  • Not available in AK, CA, HI, MO, OK or WA

Featured Reviews

Dolton, IL
Verified purchase
It has been a pleasure to work with the reps. They are kind, courteous and informative. Submitting claims has been quick. They have been right on it. They work with you. The quali...

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Palm Bay, FL
Verified purchase
I did a little research and I found out that Protect My Car was the best value for the money so I went with them. They explained what the contract was all about. They told me how ...

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What is Protect My Car?

Protect My Car is a vehicle service contract provider that has multiple coverage plans to help meet any need and budget. Once you become a Protect My Car customer, you work directly with the company for customer service, claims administration and contract financing. You don’t have to work with a middleman or seek third-party approval for repairs.

Protect My Car payment

Coverage plans are available on the company’s website or by contacting a Protect My Car advisor. The process begins with a free quote. Protect My Car has plans with and without deductibles.

We received example quotes for coverage for a 2018 Honda Civic:

  • For a Supreme plan for a Civic with low mileage (e.g., 30,000 miles), we were quoted $91.15 per month for 48 months, with a $99 down payment and a $100 deductible.
  • For a Select plan for a Civic with average mileage (e.g., 75,000 miles), we were quoted $98.48 per month for 48 months, with a $99 down payment and a $200 deductible.
  • For a Driveline plan for a Civic with high mileage (e.g., 175,000 miles), we were quoted $120.39 per month for 48 months, with a $99 down payment and a $200 deductible.

Protect My Car has a 30-day money-back guarantee. This is standard among extended auto warranty companies and lets you cancel your plan in the first 30 days. This is helpful in case you decide that a car warranty isn’t right for you.

Because Protect My Car is a direct provider, it can work directly with you to come up with a payment plan.

Protect My Car coverage

Protect My Car has coverage plans: Supreme, Select and Driveline. Your available plan options will vary based on your car’s mileage. Each plan comes with 24/7 roadside assistance, free oil changes and free tire rotations.

  • Supreme is the company’s most comprehensive plan and is available for vehicles with lower mileage. The company advertises this plan as the closest thing to a manufacturer’s warranty; it covers components including high-tech electrical parts and the turbocharger. The plan has a $100 deductible, after which Protect My Car pays 100% of all covered repairs.
  • Select is a midlevel plan for vehicles with average mileage. It covers components of the engine, transmission, drive axle, steering, air conditioning and heating, front and rear suspensions, fuel system, brakes, cooling system and electrical system. Protect My Car pays 100% of covered repairs after you pay a $200 deductible.
  • Driveline is designed for vehicles with higher mileage and up to 20 years old. It covers the engine, air conditioning and heating, transmission, fuel system, electrical system, cooling system and drive axle.The company pays 100% of all covered repairs after a $200 deductible.

Once you sign up for a plan, you have to wait 30 days, drive 1,000 miles and make the first month's payment before making a claim, although roadside assistance is available immediately. The roadside assistance benefit includes fuel delivery, tire changes, tow services, vehicle lockout services and emergency jump-starts.

Protect My Car does not offer coverage for vehicles in Alaska, California, Hawaii, Missouri, Oklahoma or Washington.

Protect My Car FAQ

What does Protect My Car cover?

Protect My Car offers three vehicle service contract plans. These plans pay for repair or replacement of covered parts (including labor) after a mechanical breakdown. The repair must take place at a facility with certification from the National Institute for Automotive Service Excellence (ASE).

Who owns Protect My Car?

Crestview Partners, a private equity firm, acquired Protect My Car in September 2018.

How do I cancel a Protect My Car policy?

You can cancel a Protect My Car policy by calling the company. You may be required to fill out a cancellation form and send it to Protect My Car. If you cancel within the first 30 days, you will receive a full refund. If you cancel after 30 days, you will receive a prorated refund, minus claims paid and an administrative fee. Keep in mind that if you sell your car, you may be able to transfer your policy to the new owner. Call Protect My Car if you want to transfer the contract.

Is Protect My Car legit?

Protect My Car is a good option for extended auto warranties. Even if the extended auto warranty for your specific car isn’t the cheapest option available, the company offers flexible payment options. Its plans offer a wide variety of coverages that will please most customers. Overall, Protect My Car is a solid choice for those seeking an extended car warranty.

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Protect My Car Reviews

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    How do I know I can trust these reviews about Protect My Car?
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    Page 1 Reviews 0 - 10
    Claims Handling

    Reviewed Feb. 27, 2025

    Transmission in my truck went. Claims people run you in circles and hold your vehicle hostage until you pay for the repairs so you can go back to work. They start arguments with you, and refuse to talk to the shop all while removing another monthly payment from your account. Run. Criminals.

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    Customer ServiceClaims Handling

    Reviewed Feb. 22, 2025

    Please do not get a warranty with Protect My Car. Customer service is bad. They won't answer your call. I called them for 3 hours straight they never picked up. The staff have a bad attitude and will hang up on you. This company will not fixed your car. They took my money for 3 years only got an oil change and they didn't want to do that. If ask questions they are very short with you. I been trying to get my A/C fixed for over a year they will not respond to the claim and will not follow up with you. I paid all this money for nothing never got my car fixed only got an oil changed which I paid for every month, please do not go with Protect My Car they are a ripped off. I give them a bad grade as an F-.

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      Customer Service

      Reviewed Jan. 21, 2025

      My car has been in the shop since Dec 12, 2024 waiting on an approval to get the engine replaced from Protect My Car. They have given me nothing but the run around even after they sent an inspector. As of today, I'm no closer to getting an answer. These reps are rude, will not let you speak to a supervisor and will hang up in your face after you have been on hold for so long. Very unprofessional. Would not recommend.

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      Customer ServiceSales & Marketing

      Reviewed Sept. 6, 2024

      It's a scam. They laid off their employees. Since 2021 it the same 5 people working who are scamming everyone even me.. 1st my package is a supreme package but 1000 here 500 there Protect my car would pay.. 2nd I have a few months left and not answering the phone... We as the people should sue. Please. It's not right. They been stealing my hard earn money, in Florida... It's not a real company. They been scam. It use to be at one point but not anymore.

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      Reviewed May 30, 2024

      Keep your money! The customer service is bad and they are still sending me statements after canceling my account several months ago reflecting I have a past due amount. This is not accurate if I cancelled my account without owing any payments. However, whenever I call and request to speak to a manager about the incorrect statements, they hang up the phone.

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      Customer ServiceCoverage

      Reviewed May 17, 2024

      I do not recommend this extended warranty; it is horrible. Firstly, just getting them to answer the phone is a challenge. When you start reading the reviews on various review websites, you realize that getting an extended warranty policy from this company is a failure. I don't recommend this warranty to anyone in the United States of America. When you have a problem, that's when the real nightmare begins. That's when you find out what is and isn't covered. When they sell you the warranty, they don't provide specific information; they only send it to you in English. When you call with a problem, there is no customer service in Spanish. However, when they sell you the policy, there are plenty of Spanish-speaking specialists available. I do not recommend this warranty.

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      Customer ServiceCoveragePricePunctuality & Speed

      Reviewed April 22, 2024

      I wouldn't use them. Waited over a month to receive an answer. That should have been given next day. They expected me to leave my car at the shop, the entire time. We could not wait as long as it took to make a decision. My wife needed a way to and from work. Driving the car during this time has not caused any further damage. only cost myself a little money in oil purchases. After 38 days they would not cover the repair, because we had driven the car.

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      Customer ServiceClaims Handling

      Reviewed April 16, 2024

      Dreadful customer service with extensive phone wait time and rude representatives, particularly their rep/adjuster named "JSharpe" who was utterly nasty to us when dealing with him regarding a claim for our customer. He's unmannered, speaking over us, constantly ignoring all of our emails regarding our claim and ultimately bad mouthing our shop to our customer. Our customer will no longer be using this company after this experience. Jsharpe's conduct reeks of unprofessionalism and shouldn't be working a customer service based job with his terrible attitude. Spare yourself the frustration and seek out a different company; this one falls short in every aspect.

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      Customer ServiceCoverage

      Reviewed Jan. 12, 2024

      They denied (2) of my service needs, the supposed supervisor "Jamari" was condescending from the beginning. No customer service excellence and a very egotistical attitude when dealing with customers. Note: They didn't cover a transmission issue because it wasn't written specifically out in the verbiage.

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      Verified purchase
      Customer Service

      Reviewed Oct. 16, 2023

      Hello Team, I bought my policy on 20th Dec 2022 and I sent an email to cs@protectmycar.com on 18th Jan 2023 to cancel the same, within 30 day free lookup period. But it never got cancelled and they are still charging me the monthly payment. I called the customer service and mentioned same so they ended my call abruptly. Please look into same and help me resolve my concern. Thanks!

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        Protect My Car Company Information

        Company Name:
        Protect My Car
        Company Type:
        Private
        Year Founded:
        2005
        Address:
        570 Carillon Parkway
        City:
        Saint Petersburg
        State/Province:
        FL
        Postal Code:
        33716
        Country:
        United States
        Website:
        protectmycar.com