Protect My Car Reviews

Transmission in my truck went. Claims people run you in circles and hold your vehicle hostage until you pay for the repairs so you can go back to work. They start arguments with you, and refuse to talk to the shop all while removing another monthly payment from your account. Run. Criminals.

Please do not get a warranty with Protect My Car. Customer service is bad. They won't answer your call. I called them for 3 hours straight they never picked up. The staff have a bad attitude and will hang up on you. This company will not fixed your car. They took my money for 3 years only got an oil change and they didn't want to do that. If ask questions they are very short with you. I been trying to get my A/C fixed for over a year they will not respond to the claim and will not follow up with you. I paid all this money for nothing never got my car fixed only got an oil changed which I paid for every month, please do not go with Protect My Car they are a ripped off. I give them a bad grade as an F-.

My car has been in the shop since Dec 12, 2024 waiting on an approval to get the engine replaced from Protect My Car. They have given me nothing but the run around even after they sent an inspector. As of today, I'm no closer to getting an answer. These reps are rude, will not let you speak to a supervisor and will hang up in your face after you have been on hold for so long. Very unprofessional. Would not recommend.

It's a scam. They laid off their employees. Since 2021 it the same 5 people working who are scamming everyone even me.. 1st my package is a supreme package but 1000 here 500 there Protect my car would pay.. 2nd I have a few months left and not answering the phone... We as the people should sue. Please. It's not right. They been stealing my hard earn money, in Florida... It's not a real company. They been scam. It use to be at one point but not anymore.

Keep your money! The customer service is bad and they are still sending me statements after canceling my account several months ago reflecting I have a past due amount. This is not accurate if I cancelled my account without owing any payments. However, whenever I call and request to speak to a manager about the incorrect statements, they hang up the phone.

I do not recommend this extended warranty; it is horrible. Firstly, just getting them to answer the phone is a challenge. When you start reading the reviews on various review websites, you realize that getting an extended warranty policy from this company is a failure. I don't recommend this warranty to anyone in the United States of America. When you have a problem, that's when the real nightmare begins. That's when you find out what is and isn't covered. When they sell you the warranty, they don't provide specific information; they only send it to you in English. When you call with a problem, there is no customer service in Spanish. However, when they sell you the policy, there are plenty of Spanish-speaking specialists available. I do not recommend this warranty.

I wouldn't use them. Waited over a month to receive an answer. That should have been given next day. They expected me to leave my car at the shop, the entire time. We could not wait as long as it took to make a decision. My wife needed a way to and from work. Driving the car during this time has not caused any further damage. only cost myself a little money in oil purchases. After 38 days they would not cover the repair, because we had driven the car.

Dreadful customer service with extensive phone wait time and rude representatives, particularly their rep/adjuster named "JSharpe" who was utterly nasty to us when dealing with him regarding a claim for our customer. He's unmannered, speaking over us, constantly ignoring all of our emails regarding our claim and ultimately bad mouthing our shop to our customer. Our customer will no longer be using this company after this experience. Jsharpe's conduct reeks of unprofessionalism and shouldn't be working a customer service based job with his terrible attitude. Spare yourself the frustration and seek out a different company; this one falls short in every aspect.

They denied (2) of my service needs, the supposed supervisor "Jamari" was condescending from the beginning. No customer service excellence and a very egotistical attitude when dealing with customers. Note: They didn't cover a transmission issue because it wasn't written specifically out in the verbiage.

Hello Team, I bought my policy on 20th Dec 2022 and I sent an email to cs@protectmycar.com on 18th Jan 2023 to cancel the same, within 30 day free lookup period. But it never got cancelled and they are still charging me the monthly payment. I called the customer service and mentioned same so they ended my call abruptly. Please look into same and help me resolve my concern. Thanks!