Protect My Car Reviews

Recently, one of the shafts on the driver’s side was busted or leaking. I got to my Nissan dealership right here locally. It cost over 1,000 plus dollars to get it done. My deductible was 100. I called, got it set up and it was taken care of.

I got the best package at a discounted low rate. Customer service is friendly, professional, helpful and easy to reach. I have yet to file any claims, I will update my experience if I do. I feel completely secure knowing I have them as backup. They were highly rated on reviews and the BBB.

The young rep from Protect My Car that I worked with simplified the protective coverage for the vehicle for my understanding. When I called the company back to upgrade the coverage for it, it was again explained and simplified for my understanding. I used the service recently at the dealership because the horn stopped working. There was also another issue. The dealer had to order a part for the vehicle. It took the dealer longer to order the parts than it did for Protect My Car to authorize the work to be performed. Protect My Car also paid for three days for a rental vehicle. I would definitely recommend them. It's very valuable to me because it definitely saved me. The total cost for repairs on my vehicle was close to $3,000. So it was definitely a money-saving issue, that I did not have $3,000 to pay for the repairs on my vehicle.

The sales guy wanted us to sign up right then and there but I wanted to do my own research and he allowed us to just give him a call back once we decided that we like Protect My Car. After that, it was easy. When we filed claims, whatever we wanted covered got covered. There was one issue with the AC that they said wasn't something they were going to cover. But it saved us a bunch of money and it was easy. Even our mechanic who we've used forever so that the process was simple. The wait was a little long but it was good overall.

My car broke down once and they sent someone out to get my vehicle. They towed it to the closest dealer and they fixed it. I was also able to get a free oil change. Then they're gonna reimburse me for the ones that I got that I had just paid for so I emailed them all of my receipts and I'm in the process now waiting on that reimbursement. They were also willing to work with me when the place where I was getting an oil change was the one that was being impatient. I love them.

I absolutely love it with all the free stuff. All the on the go coupons just overall awesome. Didn’t even know it existed. Glad I found out because I’m taking advantage of my points and gonna put to use.

After being a vendor for Protect My Car for a very long time, I will no longer accept them in my facility. It has taken me 9 days to receive payment for a simple oil change. I used their portal to submit the invoice, called and was on hold anywhere from 20 minutes to over a hour. I can't stay on hold for that long at a time waiting to speak to someone. Their portal doesn't work properly and will not accept any pricing you add to it. This is why I will never accept them ever again.

I got my Ambassador Platinum policy with PMC 2/8/2022 with 121,000 miles on my car. I informed them that I use my car for work. Now that I need a transmission repair they have told me that I did not follow my owner's manual for "Severe driving" scheduled maintenance which was a transmission flush every 30,000 miles. The problem is my driving habits for my job do NOT fit the guidelines for the "Severe driving" schedule. But PMC has decided that just because I am a Courier, I automatically have to follow that schedule. I have spoken with the Manufacturer on this and they said my driving habits are under their "Normal" maintenance schedule, but PMC refuses to look into this. They said once denied, it won't be overturned.

Protect My Car's rep was excellent as far as explaining everything to me. When I needed to have service for my air conditioner, the people that I had sent the car to were trying to get in touch and it was taking them forever to reach somebody. So, I called Protect My Car myself and I was on hold for almost a hour. I finally got in touch with somebody and the guy told me I had to go online, go to ProtectMyCar.com, and register. So, I did it. But he didn't tell me that the people who had the car had to do it up under them as the vendor. Once I finally got in touch with Protect My Car about that, the next day, they got everything straight and situated.

I wasn't happy with their service. My engine was fixed a few years ago and it died again. I went to get all the paperwork and I didn't understand what happened but they said that they don't have the right to fix it. I just canceled them. I've been paying them for years and my car engine died and they didn't care. Also, every time, getting an oil change was a problem. I get in contact with them and they make excuses for certain stuff. It was good with them in the beginning but then I was there for a while and it stopped being good. I won't recommend them to anybody.