Protect My Car

When I sent those, the representative told me that I wasn't being honest. There was one oil change receipt from a local mom-and-pop shop that didn't look like a receipt to her. It was handwritten, and because of that, it took them an extra week and a half to approve my claim in order to get my car started, which then caused the engine that was coming all the way from Michigan from the Ford factory to be delayed. It left me without my car for almost a month. To add insult to injury, they only covered me for $150 for a rental car so I was stuck with a $2,000 rental car bill. Nobody could help and do anything to minimize that. Had Protect My Car done what they were supposed to do on the same day that I gave them every document that they asked for, I would have had my car a lot sooner than December 23th, that rental car bill would have been a lot cheaper, and I'd probably be a happier customer.

I was very unhappy with the way that the staff, mainly the higher-up, handled the situation and lack thereof. The representative that was in charge would tell the people at the dealer that she was trying to get ahold of me and was calling me. She never did. I was trying to call her. I would have to go through my actual car dealership. I even went as far as going over to the mom-and-pop shop to speak to the guy there and explain what was going on.

I felt that Protect My Car, being that the work was going to cost about 5,000, could have done a little bit more to help me out, especially knowing that they dragged their feet and it was their fault because I wasn't approved. I couldn't even pay my monthly payment for January and they've been calling me like crazy telling me that my payment hasn't gone through. I know it hasn't gone through because I'm still paying off the rental car bill. The other people that worked with me, as far as the customer care reps, were great and very helpful.

Last month, we had a problem. The compressor went out on my wife's car and the way that I remembered from talking to the lady online was that the warranty covers bumper-to-bumper. But at first, the rep that I talked to was saying that I was going to pay for the whole thing. But he went back, viewed the conversation, and under his discretion, it seemed that he was telling me it was bumper-to-bumper. But they were saying my Chrysler has it but the BMW of my wife doesn’t. That didn't make sense since we got both of them at the same time. In the end, they paid half of the bill and we had to pay half of it.

That was our first experience and before that, we were under the impression that with Protect My Car, you just take the car to the shop that you want and let the shop know that it’s going to be on the warranty. But now, we know how it goes that you have to call them first and they'll tell you where would be the best place to go. Other than that, the technicians did a wonderful job and I would go back to them right now.

Before I got Protect My Car, I had received many spammer calls asking me if I wanted to get an auto warranty. I talked with reps from different companies and discussed their warranties with them. Other warranty companies wanted me to pay an enormous amount of money up front. Alternatively, they wanted me to pay a startup fee and I would then have the warranty for 14 days to review it and make sure I wanna keep it. Then, they would charge me a couple of thousand dollars. I never went with them and I got discouraged from them repeatedly calling me after I requested that they remove me from their call list.

With Protect my Car, I used their warranty, took my car to a dealership and they gave me a loaner car. When I left my service advisor my Protect My Car identification card and told him to contact them if there were any repairs that needed to be done, he called me and said that he had not been able to reach Protect My Car and that he had been on hold for an hour. He said this was one of the reasons why he did not prefer to use warranty companies. I told him that I can call or send an email to the representative that I normally deal with and that rep could get someone to call him back. I got into contact with Tara and she made arrangements for a rep to call my service advisor and get everything processed. This problem could have been due to the time of day or I brought my car to the dealership on a day of the week when Protect My Car had a large amount of phone calls. Still, Tara was able to get things resolved and approved.

The dealership diagnosed all kinds of things and determined that things needed to be done. My car needed electrical work. They also recommended that I get two new tires. I just paid for my deductible and for the tires and Protect my Car covered everything else. I've only had good experiences with this company and it's due to the rep I've been dealing with. She has a great personality and cares about dealing with people. She is a customer service specialist who is committed to Protect My Car and her job. There was a time when I called in to cancel my coverage and I talked to her. She resolved issues and told me to stay in contact with her for any concerns and she would help make sure everything is okay.

I had a lot of questions, so the representative remained calm, answered all of my questions, and handled everything in an extremely professional manner. She also left a number available to me if I had any additional questions after that. I could always call and talk to someone about any other concerns I may have had, but I didn't have any 'cause she covered everything for me. That's why I went with Protect My Car. As far as the coverage for the warranty, everything was reasonable. They were even able to get me in a plan where I had no deductible. Whenever any repairs are made to my vehicle, I don't have to pay anything out of pocket, which was a great blessing when I had to take my car in.

I just provided the documentation that was needed and the service manager had the most communication with them. She made sure that she got everything moving as well. It was a slow process but that was to be expected due to the COVID. My car was at the repair place for about three weeks. However, she did tell me it would be a little while before they would be able to get to my vehicle because of the pandemic. Otherwise, everything was taken care of. The service manager also made sure they were able to put me in a loaner. My daughter was expecting and my mom had chemo treatments, so it was critical that I had a vehicle. All in all, this year has been really difficult and I'm grateful that I have Protect My Car available to assist me.

He moved fast, trying to get my service, and he might have left a few things out that I needed to know to get it started with them. Because when I took my car to mechanic, they said, “Hey, you gotta wait at least these many days before taking the car to…” I wasn’t aware of that. So, they did a recording and they found that he didn’t explain it to me in the telephone call. So, they called me back and said, I could go ahead and take my car to the mechanic shop because I was right, he didn’t explain it to me.

I felt that he lied to me about one part that I had called in for. I used Protect My Car to get the car fixed, and I paid the other half. It was like he did a good job because he said it was this one thing, but then it came out to be another thing, and then I just was like, “Hey, since you really don’t know what you’re doing, just don’t put regular struts on it.” Because I got the airbag on my car. And after it kept falling on me, after the mechanic was supposed to replace the suspension airbag, then the compressor air pump came, which with the central airbag, they really didn’t get me out of that. And then, because I didn’t use Protect My Car for the compressor pump, I paid 350 extra for it. And then once the mechanic put that on there, it lit up and then it went back down all the time. So, I got with a family friend who told that I could switch them out from the airbag to the regular shock.

I was having a difficult time with issues with the car, and then not being able to take it to a mechanic shop due to all this COVID-19 stuff, and me not working. My job was cutting people off, and then my car started to act up. I’m not too far behind. I may probably be about a payment behind, and I was like, “Can I take it to a mechanic and still use your service?” And they were like, “No. You have to be caught up to date with it.” Also, I’ve been reaching out to them due to the COVID-19 with trying to make the payments. And there was something else that they told me. I called in the other day and spoke with someone, and they did really good on handling my payment, telling me that I can pay this, and when I commit to it some more, I could pay it like this.

Protect My Car is really a good coverage for a person because they do help save money and if you needed something done, they would be there. Even though I couldn’t use it because I had that one payment that was out there, I still see that you can call and they work with you. They wouldn’t just give up on the person that called them.