Protect My Car Reviews

It's a scam. They laid off their employees. Since 2021 it the same 5 people working who are scamming everyone even me.. 1st my package is a supreme package but 1000 here 500 there Protect my car would pay.. 2nd I have a few months left and not answering the phone... We as the people should sue. Please. It's not right. They been stealing my hard earn money, in Florida... It's not a real company. They been scam. It use to be at one point but not anymore.

Keep your money! The customer service is bad and they are still sending me statements after canceling my account several months ago reflecting I have a past due amount. This is not accurate if I cancelled my account without owing any payments. However, whenever I call and request to speak to a manager about the incorrect statements, they hang up the phone.

I do not recommend this extended warranty; it is horrible. Firstly, just getting them to answer the phone is a challenge. When you start reading the reviews on various review websites, you realize that getting an extended warranty policy from this company is a failure. I don't recommend this warranty to anyone in the United States of America. When you have a problem, that's when the real nightmare begins. That's when you find out what is and isn't covered. When they sell you the warranty, they don't provide specific information; they only send it to you in English. When you call with a problem, there is no customer service in Spanish. However, when they sell you the policy, there are plenty of Spanish-speaking specialists available. I do not recommend this warranty.

I wouldn't use them. Waited over a month to receive an answer. That should have been given next day. They expected me to leave my car at the shop, the entire time. We could not wait as long as it took to make a decision. My wife needed a way to and from work. Driving the car during this time has not caused any further damage. only cost myself a little money in oil purchases. After 38 days they would not cover the repair, because we had driven the car.

Dreadful customer service with extensive phone wait time and rude representatives, particularly their rep/adjuster named "JSharpe" who was utterly nasty to us when dealing with him regarding a claim for our customer. He's unmannered, speaking over us, constantly ignoring all of our emails regarding our claim and ultimately bad mouthing our shop to our customer. Our customer will no longer be using this company after this experience. Jsharpe's conduct reeks of unprofessionalism and shouldn't be working a customer service based job with his terrible attitude. Spare yourself the frustration and seek out a different company; this one falls short in every aspect.

They denied (2) of my service needs, the supposed supervisor "Jamari" was condescending from the beginning. No customer service excellence and a very egotistical attitude when dealing with customers. Note: They didn't cover a transmission issue because it wasn't written specifically out in the verbiage.

Hello Team, I bought my policy on 20th Dec 2022 and I sent an email to cs@protectmycar.com on 18th Jan 2023 to cancel the same, within 30 day free lookup period. But it never got cancelled and they are still charging me the monthly payment. I called the customer service and mentioned same so they ended my call abruptly. Please look into same and help me resolve my concern. Thanks!

I would like to re-protect my car. I’ve been a client with them for a while. They do well with the oil changes that they offer for free but they do not do well with their claims and dealing with your car not once, but twice that I have to sit for almost 4 weeks before I got a response a phone call and email anything while they state that they called me but they didn’t. I’ve been waiting for three weeks for my vehicle for them to tell me that I was behind two payments, which I caught up due to financial struggles. Instead, they didn’t work with me as a client. They work with me as a customer, they didn’t care about my circumstances or my situation. Instead, they brushed me off and not once, but twice my thermostat went down, so I covered that the first round the second time which is now currently my radiator.

I absolutely love it with all the free stuff. All the on the go coupons just overall awesome. Didn’t even know it existed. Glad I found out because I’m taking advantage of my points and gonna put to use.

After being a vendor for Protect My Car for a very long time, I will no longer accept them in my facility. It has taken me 9 days to receive payment for a simple oil change. I used their portal to submit the invoice, called and was on hold anywhere from 20 minutes to over a hour. I can't stay on hold for that long at a time waiting to speak to someone. Their portal doesn't work properly and will not accept any pricing you add to it. This is why I will never accept them ever again.