AUL CorpConsumerAffairs Accredited Brand
Looking to obtain a service contract for your vehicle? Whether you own a new or used vehicle, AUL Corp provides a wide variety of service contracts for your vehicle in order to help you find the option that fits your needs. At AUL Corp, we offer service contracts that are effective on the same day they are purchased as well as same-day payment on claims. Visit our website or call us today to learn more about our services.
The regular warranty ran out on my car and I wanted to keep it. The dealer that I have been dealing with for years recommended AUL Corp. I went ahead and extended the warranty with AUL Corp. The finance manager gave me the pricing on it and I did it because I trusted him. I have had one claim and it went great. It was strictly through the garage and I didn't have any personal communication with AUL but the garage took care of it. I would recommend AUL Corp to anybody.
We have an AUL Corp service contract on my lease. In addition, we bought a new used and we have gotten a service contract for it. The rep who sold me the contract said I was qualified and asked me if I wanted it. I did, so I signed the paper. The process took 10 minutes. He was upfront and honest with me. We had to file a claim on my husband’s truck that we had gotten in October. The claim process was fine. However, the dealership had it for over a month and they were trying to get answers on whether we could get a loaner. Three days before the truck was fixed, they finally said that AUL Corp said we could have a loaner. I wasn’t really happy with that portion of it. We needed a second car because we’re a two-car family and my husband works midnights, so he would have my car at night. If something were to happen to me or the kids, we'd have a car. All in all, we are satisfied with the contract.
I have AUL so that if something goes wrong, I will be covered. This is the third time I’ve obtained a service contract from them and I always go with the estate service contract. I have used them on every car we have. Recently we did the straps on my wife's car. The shop called AUL up, AUL okayed it and the work was done. I'm satisfied and I'd recommend them.
I'd never owned a diesel truck before and I knew there are expenses that could add up so we made a smart decision to buy a contract with AUL. The last time I bought a vehicle from the same dealership, it was a MasterTech warranty and not AUL. I got a similar warranty but it was just for gas pickup trucks. MasterTech doesn’t offer a warranty for diesel vehicles and AUL is one of the better ones to get. The dealer's finance manager showed me my options and then laid out the prices. The process was pretty standard.
I have a pending reimbursement for my cooling system in my truck and it has taken a little longer than what I’d like but so far, I've been satisfied with my contract. I was comfortable with the rep and I had worked with him before in my previous car. He was a nice guy. The fee for the service contract is about $600 a month and it can be a little pricey if I were to pay it outright, but it’s on my loan so I don't even notice it. I would tell friends to go ahead and look into AUL, especially if they’re buying diesel.
I have been calling since Monday regarding car issues and yes, I have a contract. Please refer to the 6 digit VIN number in lieu of the contract one. I cannot begin to express how disappointed I am with the ride and unprofessional agents. Namely an Erica in claims and an Eva in Roadside Assistance. Where to begin... I called on 2/27/18 and was warmly greeted by Erica (note sarcasm). Right off the bat, she had a snotty attitude and could hear the condescension in her voice when I asked her what my next step would be behemoth my car was ready for retrieval. I asked her. I called them with the estimate, to which she yells, "Oh no! The shop NEEDS TO CALL US!" I then told her that this was my first time using the warranty. She was very rude and said, "That's why we are here!" I received no apology nor any sort of compassion regarding having a broken down vehicle. So I hang and thought, "Oh maybe it's just a bad day."
I had been reading on your website what "wonderful and awesome" customer service you provide. Yet, I hung and felt like I was inconveniencing her. She and other reps need to comprehend that car breakdowns are stressful and could do with a little empathizing. This was my first encounter with the lovely Erica. On 2/28, I called again and lucky me, I got her again. Joy! I could tell it was the same woman due to the abrupt way she answered the phone and the abrasive attitude! I asked her if we could do a 3-way with the shop because my car was completed. She practically yelled and said, "No! The shop needs to call us!"
I had enough and told her that I did not appreciate her tone and that I was escalating the call to a supervisor because I felt that she was treating me like I'm an imbecile. Rather than saying, "I apologize and let's start again." She proceeds to say, "I did not call you stupid". I reiterated that I want a supervisor or another agent. I then get Nicole on the line and I could distinctly hear Erica in the background blabbing and carrying on. Yes, I've worked in call centers and I am familiar with them. My point is that she should have taken that behavior off the floor. I was blessed or cursed with sonar hearing and that is just unprofessional. Customers and coworkers don't need to hear the mad rantings of someone who probably needs to listen to some Bob Marley or get a hug!
Fast forward I get Nicole and ask for a supervisor. I'm placed on hold for 5 minutes, Nicole comes back and says that she will take my information and a supervisor will call me back. Twelve hours later and no call. That just proves the lack of customer service. I am saddened because I do not feel valued or appreciated. Needless to say I paid out of pocket $400 for my car because I could predict how the call with shop would have went. I am on disability and would prefer to starve for a week rather have the shop call. If you can treat your customers like that, who's to say you won't treat the shop employees the same? I intend to write reviews on whichever site with let and file a complaint with the BBB. -Unhappy in Hawaii.
When we had to use our service, it was a little odd that AUL wouldn’t talk to the shop that we took our vehicle to and they wouldn’t approve anything. It was a little sketchy. We purchased a vehicle and took it home. It was smoking when we drove it. The dealership told us that it was just the cleaning of the underneath of something. I said, "Okay." The next day, there was a clear oil leak, so we called the dealership.
We had it looked at three different times by their mechanic’s shop, but it still kept leaking oil. We then took it to a different mechanic. The mechanic’s shop I took the vehicle to tried calling to see if AUL would cover it. AUL wouldn’t approve or deny anything with the mechanic. I had to call the dealership and they had to deal with AUL. The dealership guy took care of it. The car had an oil pan leak and a rear main seal gasket leak and we hadn’t even had it for a month. We were able to get the issue covered in the end, but it was awkward. This was the first time I've ever had to use a service contract and I’m not even sure if AUL technically covered it or if the dealership did.
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I paid $2300+ for an extended warranty and when my power steering failed. While they paid to have that fixed, they refused to pay for the wheel alignment that was required as part of the rack and pinion replacement. This resulted in the steering wheel tilted noticeably to one side while driving. Their justification was that the car is driving straight and that's all they care about. Will not recommend these douchebags!
I was looking for one of the top of the line warranties and AUL Corp was recommended. There were some issues with a vehicle right after I bought it and AUL Corp took good care of it. That car got the best extended warranty that this company offered. I filed the claim by going to my service department which then contacted AUL Corp to see if they covered certain things under my warranty. AUL took care of the things that they were supposed to on my vehicle and I was very satisfied with everything that they were there for because they worked with me. The only thing was that my contract was not very long as it only covers about 40,000 miles. The quality was good though. I would recommend them if they have a longer option. Also, I have not heard from them since my warranty was up so I never got to renew it. But they were great.
Although AUL has paid out most of my claims I am unhappy that there was a listed item (throttle body) that was excluded from comprehensive coverage that is not considered a "wear item". The original salesman never mentioned the exclusions and the repair shop said that it was unusual for a throttle body to be excluded on a comprehensive warranty. At the end of the day the warranty has paid for itself so I am still somewhat satisfied.
Phone agent was fine. Your product is subpar. I purchased what was said to be the best and I can’t use it for any of my issues. Electrical problems, A/C problems, problems that really matter are not covered at all. I was told I have the electrical package but I wasn’t told the electrical package refers to things like GPS; not things like my automatic running boards that cost $2500 to repair. You can rest assured I will not stop telling people how horrible your products actually are and to NOT purchase them.
We bought a service contract from AUL Corp for all our cars and it seemed to be the thing to do. We have always had good experience with AUL Corp. and we are happy with it. Our contract has been fine. We bought several cars from the dealer and we are happy with the policy, the serviceman, and everything that has been done with all our cars. We have used AUL Corp. for several things. I give the claim to the dealer and let them process it. The cost is wonderful. It would cost me way out of pocket if I had not bought the policy.
AUL Corp is horrible. I purchased a vehicle from Unique Motors which had 67,000 miles, and I also purchased the best coverage that they deal with AUL because I don't like messing with anything if I purchased stuff. People say it's a waste of money but I had really good success with it with my wife's Honda Odyssey. With no questions asked, they repaired stuff and there was no deductible with them. With mine, there's a hundred-dollar deductible which was fine, but I expected superb coverage.
I didn't put more than 2,000 miles on the truck, and I was going to take it up North. And before any trip, I have a tradition of taking all my vehicles to a dealership to make sure that it's trip ready. I took it to one of the local Ford dealerships and found that there were some issues with the suspension and the steering. I also noticed that every time I was going about 70 miles an hour, it would kind of shake. So, when the dealership told me about the things that were wrong, I told them to get it fixed because I have the warranty. I spoke with the gentleman that I was referred to by other guys I work with at work. He was extremely helpful. He called in a couple of parts, but AUL said it is not covered. He told them it's a part of a stabilization arm and they said it is under the steering and the warranty doesn't specifically say that it is covered.
The gentleman called and told me that they were saying that it is not covered. I was looking on the sheet and was looking up what the part was. And it was funny because if you look up the definition, it is involved in suspension or stabilizing the steering because it connects the steering. And there was a little paragraph that I read on it. If you google it, it comes under suspension parts and comes under stabilization arms. So, I didn't get how it's not covered.
I called AUL and spoke with one person who said the part is not covered because it specifically doesn't say on the warranty. And when I asked if he was telling me that every part of a vehicle is specifically stated in their warranty, he said yes. I told him he was wrong. There are too many parts of the vehicle to specifically state in their brochure. So, I then asked what is not covered. He got me another man who told me the same thing, and he also said I didn't know what I was talking about. I told him he shouldn't be talking to the customer like that. When I asked again what was not covered, he said it was the part that I needed.
I told him warranty companies not only have what's covered but they also have disclaimers of what's not covered. And it's a small print and us, consumers, don't read it. I asked him where was that piece of paper, and he said they don't have to generate it for me. All they have is what's covered. And if it's not specifically stated on what’s covered, then it's not covered. I talked to another manager and he also told me I was full of crap. I pay a couple of grand for this warranty and they are not covering certain things.
I called the guy at the dealership and I apologized to him for AUL Corp. Another thing that pissed me off was how AUL's reps didn’t know my vehicle is a lifted truck. I've dealt with warranty companies my entire life as a homeowner and as a vehicle owner, and I get it that they want to save money but the perception I received from AUL was it was a nickel and dime as far as what they want to cover. And it's extremely sad because we pay for a product for peace of mind and yet, they are taking half my mind and fighting with them on the phone was completely ridiculous. They couldn't even produce documentation that I was requesting.
I also saw a couple of blogs where AUL is not very popular and I wish I should've done my due diligence as far as looking up the insurance company before I purchased something. I would've gone with the product that I know and the company that I worked for, that was through my credit union. But the truck is beautiful. I didn't know there were major issues with it which was why I bought the warranty. The guy at the dealership even said that the part is only going to cost them $300. They're losing the customer, and I'll never purchase anything from AUL again. I got all my statements ready to blast not only them but also Unique Motors, who I purchased it from. I was totally disappointed in that company and the representation I've received from them was horrible.
I bought a car with approximately 75,000 miles and the service contract from AUL Corp came with the car after the dealership. The person who sold me the contract explained it pretty thoroughly and I had a really good understanding of it. It was a warranty that lasted up to 100,000 miles and covered drive axle, powertrain, and other things. It had a good coverage of everything. I was very pleased with it because it turned out that the car had a bad rear differential and I ended up having to use my warranty just about a few months ago.
When I submitted the claim, there was a lot of coordination that had to be done between the service shop that fixed my car and the company. The company requested pictures for them to verify. After all that, they told us what they were going to cover and they covered most of the expenses. I ended up getting charged for a little bit of extra labor and materials for the fluid in the rear differential which was fine. I got a wholly refurbished rear axle in my vehicle at the end of the day.
But it took a few hours for the company to provide the payment to cover their end of the warranty. We were coordinating all the stuff through fax then we called them and told them that the job was done. I was sitting around in the shop for about five hours because somebody wasn’t checking the fax machine on AUL's end. I wished that the people who were speaking with the shop who was fixing my car were more aware that they need to expedite the situation so that I could get the car and get out of there. Other than that, it was a good time up until the end. The quality of service is great and I’d recommend it.
I bought a truck back in July and bought a three-year 36,000-mile warranty service contract for it from AUL Corp. Their finance manager was very nice about it and he told me that it can be cancelled at any point. He was very helpful, and he explained everything very well to me. When my power steering rack was out, I called AUL Corp and they told me to call the dealership that they go to. I talked to them and it was all figured out fairly quickly. I saved the $100 deductible and had my truck back within a week so I’m happy with it and I would recommend it.
The AUL rep was able to explain the different tiers of what the actual vehicle qualified for and what we were able to do. He was very educated on helping us choose the proper contract and he did a great job. We were very satisfied with our service contract and it is very good compared to previous ones we had. We have already filed claims and we got a new transmission, a new power-steering thing, and a new radiator. I've also got one outstanding claim that I sent in that I need to check the status on. Everything else was paid directly to the dealership but this one we paid and then we had to submit for reimbursement. It was a great experience, so far, with AUL Corp and I would definitely recommend them.
If you're purchasing a used vehicle, AUL Corp is worth having since you never know when something's going to go wrong. I purchased a used vehicle and I was impressed that there was a warranty offered for it when I asked the dealer's finance manager, especially because some places don't have. The finance manager was knowledgeable and able to answer my questions, and there was only one warranty company that he worked with. He showed me the different product lines that AUL Corp offered then I made my selection from there. I went with the service contract that matched my needs which has more than major items on the vehicle covered.
When I filed a claim, I contacted the person from the company who I purchased the warranty from. I told him about what was going on with the vehicle and that I wanted to have it serviced. He told me to take the vehicle to wherever I wanted as far as dealership or repair place and that they would do the paperwork from there. So, I selected a company to do the repairs and gave them the name of the warranty and warranty number. I showed the documentation that I had a warranty plan then they processed the paperwork and did the work on the vehicle. AUL worked with the company that did the repair and it went through fairly smooth. Having the AUL Corp warranty is a good value and I would recommend the company to others.
Bought a used truck with 120,000 miles on it. I thought it would be a wise decision to purchase the 36,000 mile drivetrain warranty. Noticed the truck started using coolant, with no visible external leaks, approximately 3 months after I purchased the truck. To make a long story short, they denied my claim even though the dealer removed the heads and found a 5mm breach in the head gasket. DO NOT BUY ANY TYPE OF WARRANTY AUL HAS TO OFFER! THEY WILL FIND A WAY TO MAKE YOU PAY FOR REPAIRS!
Thank you for your feedback. However, it looks like your review was filed prior to your claim being approved and covered in full by your AUL Policy. While we are pleased your AUL Policy was there when you needed it, Customer Service will be reaching out to you shortly to learn more about your claims experience so we can find areas where we can improve the quality and expediency of the process.
Should you have a few minutes to discuss, please give either myself or Frank Pfister, the Claims General Manager, a call at 800.826.3207.
Having an AUL Corp warranty is awesome. It was my first time buying a vehicle so I wanted to make sure that if anything happens to it then the service contract would cover it. Within the first month of getting the vehicle, the motor completely went out on me. The claim process was easy. I was given paperwork in advance which I had on-hand and ready to go and then just turned that in. The dealer’s finance manager who sold me the contract tried to put $300 on top of the original price tag, but he fell through with his warranty and his word. AUL Corp covered it for me and I won't have to pay $100 for a brand-new motor. And it's been running great ever since. Although the contract is black and white as it says what it's covering and what it’s not, I still had a couple of questions. But so far, it’s been a good experience with AUL Corp.
It pays to have a service contract for my vehicle with all the computers and everything in it. I told the AUL dealer that I wanted an extended warranty and that was what they set me up with. I got the full warranty for 100,000 miles on the car and I have it for about a year now. The service looks expensive and it could be cheaper. But I got to have it and so far, I’m satisfied with AUL Corp. Last month, I used the warranty and AUL paid for the tune up. The dealer processed my claim and it was easy.
I have a three-year, 36,000 bumper-to-bumper service contract with AUL. It was for a higher mileage van and I wanted to make sure that I'd be covered if anything happened during the first little bit of ownership. When I had to have the transmission work done, they gave me this weird option of either they’d send a transmission ahead with 40,000 miles on it and put that in or I’d have to pay an additional $300 on top of the deductible to be able to get a brand new transmission put in. I chose the latter.
They could have done better in not making me have to pay for a transmission. It was the first time I’ve ever had a service contract where I had to have work done and they told me that they got this working used transmission that they were going to put in my car. Also, the crazy thing was I asked the shop how much it would cost to have them rebuild my actual transmission and they said it would have been $1,400 cheaper than the price for having them put in the used one. But they said that it is not one of the things that AUL does.
Other than that, the people I dealt with were professional and didn't make me want to commit suicide afterward, which for a car dealer or finance manager person is quite the compliment. The dealership handled the claim process and they had to tear the vehicle down to a certain point which took a couple of days. Then they called about it, told me what was going on, and said that AUL authorized the work. During that time period, they had me in a loaner car from the dealership so I wasn't affected too badly.
Considering the fact that I spent $3,000 on the warranty, it’s like I prepaid the cost of the transmission swap and got a discount on it. But if I never had to use the contract, I’d have the frustration of having spent $3,000 on nothing. That’s the way I’m looking at it, so I feel like it was a fair thing and I’m good with that. But then, it’s also nice to have that peace of mind knowing that if something breaks, I could just drive up, have the car towed up and they would fix it.
I bought a truck and I got an extended warranty to cover everything just in case anything went wrong with it. The AUL Corp finance manager told me he had a contract and if I wanted an extended warranty, they can put it on so they added it in my truck payment. The AUL Corp extended warranty is a good thing to have. They helped me on my truck a lot and did a fantastic job with it. Everything I’ve asked about my truck that needed to be fixed, they jumped both feet. They did what they said they’ll do and they did what I want done. I’ve had a great experience with the AUL Corp. It was smooth. I’m very pleased and I think highly of them.
Everything was covered on the service contract that I got from AUL Corp. The rep told me that the warranty was the best they’ve offered at the time. He was very friendly. The two issues that I have had has been covered. One time, my vehicle had a loud squeaky noise, something was wrong with the fan under the truck which they fixed. The other claim was a sensor that went out on the truck that they replaced. It was handled in a timely manner. One thing I don’t like about it is when I take my vehicle to the shop, they have to call them before they can actually start working on it. Still, I would recommend them. I know when I take my car to the dealership, I will never have any problem. I haven’t ran into any issue that is not covered.
I wanted to make sure I had coverage for my 2011 Dodge Durango since it was an older vehicle so, I got a service contract with AUL Corp. The price was fair but on the other hand, the head gasket that blew wasn't covered. There are limitations on the insurance and what will be covered, but the person that sold me the insurance put it like it was going to cover anything that’s currently wrong with the vehicle and didn’t say too much about having to make sure that it was on their end like the regular maintenance instead of just sitting there on their lot. So I couldn’t prove to them or the insurance company that I could get my head gasket repaired. They won’t pay for it because it’s over how much the vehicle’s worth. I just let the truck sit right now and I haven’t utilized it. Other than that, they’ve been able to help me with the tow services which is an advantage and they also covered the transmission.
I bought a used vehicle so I got a service contract for it from AUL Corp. The finance manager at the dealership who sold me the contract was a nice guy and he said that the warranty would be for three years and cost an extra $4,000. So far, I've only had to use the contract once. Shortly after I got the truck, the screen on the main stereo, the dock station, and the DVD went blank on me and I filed a claim with AUL. I took my truck to the Ford dealership and they quoted a price for the repair service. However, my service contract wouldn’t allow me to take my truck to a Ford dealership and AUL wanted the repair work done at their shop. I contacted their shop, but the people there had no clue as to the intricacy of a computer on a truck and they even said that they would rather have Ford do it. So, we had to go through a big hassle to try and get authorized by AUL so that Ford can work on the truck.
I was told that the repair work would cost $1,400 and a new CPU had to be ordered for the computer. The people doing the repair work also had to take the part out of my truck and ship it off somewhere, so I had no navigation and stereo for a couple of weeks. When they got the part in, I took the truck back to them and rented a car again. They were able to put the new part in, so I was happy and paid the $100 deductible. In the end, the rigmarole we had to go through got ironed out and I had a good experience overall with AUL, although this wasn't so in the beginning.
I have a three-year term with AUL Corp to cover any major repairs to be done on our car. When the alternator went out, I was looking for a mechanic to fix it but my wife reminded me that we have an extended warranty so I called the dealership and they verified all of it. They told me to bring the vehicle in and they took care of it. AUL saved me over $1,000 and I was really satisfied.
We're so pleased to hear that you're really satisfied with your AUL Corp. service contract! And betting it came in handy at this busy time of year! Thank you kindly for writing to tell us about your experience. We wish you a wonderful 2018!
My daughter's Volkswagen was bought used and we started having some minor issues about four weeks later so we took it into the dealership. The mechanical data told AUL Corp that it was owner neglect and it had no oil in it so the warranty company refused to pay for it. Somebody said that because we didn’t buy the car from them, they didn’t want to work on it. The warranty company finally agreed to a second opinion. They took the car to another place where they said that it had oil in it and it was not owner neglect. They tore the whole thing down and the warranty company sent people in to look at it themselves and they also agreed that there was no owner neglect. There was a valve chain that had messed up.
It took over two months for the car being in the shop and back and forth with the warranty company before we finally got it fixed. My daughter had a car payment and no car to drive and it was really aggravating. The only thing AUL Corp would do is to give her $30 a day for five days for a rental car. AUL Corp paid the $5000 and we had to pay a $100 deductible to get the car fixed. There was no, “I’m sorry for the inconvenience” so it was a very bad experience and they were not helpful. We paid for a warranty and they refused to do anything. If they have had problems with a body shop in the past, they should tell the dealership to not send a car there.
Thank you again for your candid feedback. We’ve attempted to get in touch with you to discuss your claims experience. While we are pleased that your AUL Policy covered your major $5,000 claim in full, we certainly do empathize with you regarding the claims experience at the dealership, as it is not up to our standards. We partner with thousands of dealers across the county and work extremely hard to weed out those who don’t share our commitment to excellent customer service. We are deeply troubled by how your repair work was handled.
If you can spare a few minutes, we would very much like to speak with you about the dealer, the service station and claims process overall to help ensure all our customers receive proper and prompt care when making a claim.
Please give either myself or Frank Pfister, the Claims General Manager, a call at 800.826.3207.
I was told a service contract would cover my problems and I believe in having one, which was supposed to cover bumper-to-bumper, but I wasn't sold the right one. When I bought my vehicle, Unique Motors told me that the sunroof was acting up, but I might as well wait a couple months, so they didn't look bad and that it was covered under my warranty. And I went in and found out the sunroof is not covered under my warranty and I'm not happy about that. They need a complaint filed on them about that. I wish I had the contract when I bought it, so I’d have known what I was buying, instead I was only given a flyer. I was never sent a contract till I asked for one six months later. I think it's a good contract once you realize what you have, and AUL has been nice, but I'm not happy with the Unique Motors.
I needed to have some reassurance when I bought a used car so I obtained a three-year service contract from AUL Corp. Though the finance manager was okay, I wasn't told that I could only bring my car back to them to have to get it serviced. And they are 40 miles away from my home. Despite being quite far away, I had already filed a claim for two different things, which were handled by the dealership. They worked well. Overall, I had a good experience with AUL Corp.
We had bought two separate 2012 BMWs, and they were both out of warranty. We bought service contracts, which were about $2,000 per vehicle, from AUL Corp at the dealership when we bought the cars. We had a few claims for our BMW 323i. And for the 2012 BMW X5, it has been an absolute nightmare, some of it is just the car itself and a bit of it is the way that AUL decides how they were going to pay for something. Six months after we owned the car, it sat at BMW for three months straight. And BMW had a hard time figuring out what was wrong with it, but the only way AUL would decide if they were going to pay for something is for BMW to completely take it apart. We had to agree to pay upfront if AUL didn’t pay, but they had to completely take whatever the issue was apart and then give AUL 48 hours to come out and look at it.
And then for the first repair, AUL made us use a used part, which wasn’t any good when it came. We had to wait longer, but the sad part was the used part wasn’t what ended up being wrong with the car. It has something to do with where the wiring part is, which they ended up repairing while it was there for three months. AUL paid between $4,000 and $6,000 for that repair. Also, we’ve had miscellaneous stuff that went back in over the last year. Two months ago, the X5 went back to BMW for an oil change. My wife had them look at different things while it was there since it was leaking oil. They said that the valve seals were bad, so they did some work on that, which cost $6,000. We went to pick the car up and it wouldn’t start. They then told us that the engine had completely seized up. The car is still in BMW but now, they replaced the engine, and AUL put in another $8,900. So, AUL had paid $20,000 towards that car now.
The warranty has been kept and I was a little frustrated about that since we had to come up with so many thousands of dollars. Nothing we ever read gave us that indication. I didn’t understand it being kept since it was not explained upfront, but the service manager said he had only seen it twice in 30 years, so it’s not something common. With AUL paying $9,000, we were still going to be liable for about $11,000. And then BMW absorbed a big part of it. The car has broken down at least three times and sat there for three months each time. It wasn't necessarily the warranty’s fault. They can’t control if the car’s going to break down, but part of the delay is the process that doesn’t involve the warranty. The most recent time, BMW had to take the engine completely out of the car, take it apart for AUL to come check it out and decide if they were going to cover it.
At the end of the day, we took our car to BMW, assuming they knew what they were doing. And months into it, the car is still not fixed, and it is the more frustrating part. Even though we’re frustrated in some parts of the process, I can’t be frustrated with a company that paid $20,000 towards a car that I wish somebody would just set on fire. I would still recommend them, simply because people need a warranty. And our overall experience with AUL was fine and we're happy with what they’d done.
The extended warranty I purchased from AUL Corp covers anything from front to rear, the motor, transmission, and everything exterior. Blaise at Joe Ricci was awesome, and he sold me the one that he’d seen with the best price. It covers everything that we needed it to cover. I purchased the contract in case anything happens to my vehicle, and so far, I'm very satisfied with it.
We ended up using the extended warranty. It was a pain when we bought it, but it paid for everything. They had our car at the shop for a month and a half. Our car needed a motor and a trans after only having it for six months. So, they saved us a lot of money, and they ended up covering all that. We only had to pay for some fluid. The cost is amazing and it’s definitely worth it. I would definitely refer somebody to AUL Corp. It was amazing for us to be able to not have to worry when our car broke down. We took it to the shop and they dealt with everything at the shop. They kept us informed, so it was nice.
I bought a service contract from AUL Corp for my vehicle, and their representative was straightforward as far as what is covered and what I have to do if something happens to my car. I filed a claim for my engine, and I had it rebuilt. They took a lot of steps and the process took a while, but everything got resolved.
AUL Corp Company Information
- Company Name:
- AUL Corp
- Year Founded:
- Formerly Named:
- AUL Corp
- 1250 Main Street, Suite 300
- Postal Code:
- United States