Protective Asset Protection Reviews

I wish there was a way to put down negative stars. This company definitely lives up to it's name with the negative reviews all over the internet. I have never had such bad experience with a warranty company. If you try to cancel with them, they will hold you hostage. They expect you to honor and abide by the contract you sign but they don't believe the same applies to them. They will fight you and make up additional restrictions and parameters on the content of their contract just to avoid either helping with a claim or canceling the contract. I cannot believe that a reputable company like Toyota would sign up their customers with this ridiculous company. I seriously believe this company is a scam or some fraudulent scheme that people are not fully aware of yet. Avoid them at all costs.

I bought a 2016 Ram from Cals Cars of Cour d Alene ID and paid almost 4K for a 48 month used car warranty. Twice now had to pay close to $1000 for electrical modules diagnosis and replace-ment. AUL refused to pay a dime even though my upgraded plan with "enhanced electrical group" specifically stated "electronic control modules" would be covered!!! My mechanic tried stating our case but 3 supervisors up the ladder were denied.

Don't trust this company. They wouldn't pay for a seized fuel injector on my Yukon. They always claim "pre-existing" or "carbon build-up." The staff was rude and combative with not only me, but with my service technician, as well. Buyer beware. They should be shut down and investigated immediately. Despicable. And shame on them for scamming people. I'm writing a letter to my Senator, Congressman and Governor in my state of Michigan and lodge a complaint. Anyone else out there who has been blatantly ripped off by AUL should do the same.

Yep, a scam, they cover something like the transmission, but not a common part in it, therefore they won't cover it, no matter how many times they change their name, still a scam. I call a week before, to make sure I was covered, and they pulled their go to.

I’m a shop owner and they take a looong time to pay out. If you have a credit card processing machine they won’t pay the procurement fee and you can’t process the amount for lower than the bill and eat the procurement fee myself. They wouldn’t allow that. I had to wait a week for them to issue the check and then another 4 days to receive it. They send me a check and it’s double the amount that they owe so I call them to notify them that they are paying me too much and they said I’ll have to wait until next Friday to get another cut and then another 4 days for me to receive it. I’m no longer going to take their warranties because of this reason. It’s too difficult for me to get the money owed to me from them.

I am a service writer for a dealership and I have to say this may be one of the worst warranties I have ever dealt with. I am writing this on behalf of one of my customers whos transmission is leaking trans fluid that is burnt and has metal in it. An inspector came out and clearly saw the burnt and glittery trans fluid and they had the nerve to deny it that there was not enough fluid in the transmission... WELL OF COURSE BECAUSE IT'S LEAKING!. Thousands of dollars for a warranty and all you get excuses and lies for them to not pay for repairs.

I see why they only have a 1.4 star rating. Took my 2012 ford f150 to be looked at because of a rubbing sound and it turned out to be the ime actuators and they wouldn't cover it. $1600 fix out of pocket.

If I could I’d put negative stars. Long story short, this company will do everything in their power to get out of covering their contract. Me and others are in the process of taking legal action against them.

These people are crooks!! We purchased the AUL warranty with our 2019 Jeep Cherokee. Our jeep started running very rough so we took it to the dealership. After they did a leak test on one of the cylinders, they told us we needed a new engine. It took 4 days for the inspector to look at our car, and then the dealership told us AUL would pay for a junkyard engine or if we wanted a rebuilt one, our out of pocket costs would be over $3,000. This was a shock as we were shown a brochure that implies that AUL would pay for an engine up to $8,500. Since we are retired, we had to accept the junkyard engine.

We purchased this warranty, assuming it covers the engine, well we had engine problems, they sent a bogus inspector who falsely put in what he inspected causing the owner to contact the warranty company asking for another person to be sent. The company requested for the engine to be taken apart and expected me to cover the cost, I put in a dispute. It wasn't my request I wasn't going to be responsible. The owner then asked for someone else to be sent, that's when the request came in to break down the engine. Long story short what was supposed to be the $100 deductible turned out to be a $5600 job. They had all these guidelines I followed and still got ** up in the end.