Protective Asset Protection Reviews

Don’t waste your money. Had the diamond plus package on our Infinite Q80. Had our catalytic converter fail in the middle of South Dakota and had to have it towed into a Nissan dealership in Rapid City.. Cost us $800 just for the towing. This company refused to cover even the towing or the repair on the converter.. On top of that the Nissan dealership refused to fix an Infiniti vehicle. Request requested that we tow it to Denver, Colorado.. On the same trip windshield tore off our window molding of the windshield. RPM refused to cover this.. Please don’t waste your time or money on this #Warranty. It’s a complete rip off.

When I purchased my 2023 Jeep I also purchased an EXTENDED warranty, you know the one that covers any problems AFTER the factory warranty expires. Before the factory warranty expired, either from time or mileage I cancelled my AUL extended warranty. I expected to receive almost all of what I paid because AUL was never exposed for any claims since the Jeep was still under the factory warranty. Imagine my surprise when the Jeep dealership told me that I was going to receive only around 50% of what I paid for the extended warranty that was never exposed to any responsibility since the Jeep was/is still covered by the factory warranty.

I bought a used 2018 Chevy Silverado with decently low miles, under 100k. Within a month, the transmission needed to be replaced. Took it to a dealership near me that works with AUL-Protective, and they said that it is one of the better extended warranty programs. I would hate to see the bad ones. The Pros-I only have to pay $100 for the new transmission, and one hour of programming time.

I wish there was a way to put down negative stars. This company definitely lives up to it's name with the negative reviews all over the internet. I have never had such bad experience with a warranty company. If you try to cancel with them, they will hold you hostage. They expect you to honor and abide by the contract you sign but they don't believe the same applies to them. They will fight you and make up additional restrictions and parameters on the content of their contract just to avoid either helping with a claim or canceling the contract. I cannot believe that a reputable company like Toyota would sign up their customers with this ridiculous company. I seriously believe this company is a scam or some fraudulent scheme that people are not fully aware of yet. Avoid them at all costs.

I bought a 2016 Ram from Cals Cars of Cour d Alene ID and paid almost 4K for a 48 month used car warranty. Twice now had to pay close to $1000 for electrical modules diagnosis and replace-ment. AUL refused to pay a dime even though my upgraded plan with "enhanced electrical group" specifically stated "electronic control modules" would be covered!!! My mechanic tried stating our case but 3 supervisors up the ladder were denied.

Don't trust this company. They wouldn't pay for a seized fuel injector on my Yukon. They always claim "pre-existing" or "carbon build-up." The staff was rude and combative with not only me, but with my service technician, as well. Buyer beware. They should be shut down and investigated immediately. Despicable. And shame on them for scamming people. I'm writing a letter to my Senator, Congressman and Governor in my state of Michigan and lodge a complaint. Anyone else out there who has been blatantly ripped off by AUL should do the same.

Yep, a scam, they cover something like the transmission, but not a common part in it, therefore they won't cover it, no matter how many times they change their name, still a scam. I call a week before, to make sure I was covered, and they pulled their go to.

I’m a shop owner and they take a looong time to pay out. If you have a credit card processing machine they won’t pay the procurement fee and you can’t process the amount for lower than the bill and eat the procurement fee myself. They wouldn’t allow that. I had to wait a week for them to issue the check and then another 4 days to receive it. They send me a check and it’s double the amount that they owe so I call them to notify them that they are paying me too much and they said I’ll have to wait until next Friday to get another cut and then another 4 days for me to receive it. I’m no longer going to take their warranties because of this reason. It’s too difficult for me to get the money owed to me from them.

I am a service writer for a dealership and I have to say this may be one of the worst warranties I have ever dealt with. I am writing this on behalf of one of my customers whos transmission is leaking trans fluid that is burnt and has metal in it. An inspector came out and clearly saw the burnt and glittery trans fluid and they had the nerve to deny it that there was not enough fluid in the transmission... WELL OF COURSE BECAUSE IT'S LEAKING!. Thousands of dollars for a warranty and all you get excuses and lies for them to not pay for repairs.

I see why they only have a 1.4 star rating. Took my 2012 ford f150 to be looked at because of a rubbing sound and it turned out to be the ime actuators and they wouldn't cover it. $1600 fix out of pocket.