Looking to obtain a service contract for your vehicle? Whether you own a new or used vehicle, AUL Corp provides a wide variety of service contracts for your vehicle in order to help you find the option that fits your needs. At AUL Corp, we offer service contracts that are effective on the same day they are purchased as well as same-day payment on claims. Visit our website or call us today to learn more about our services.
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The guy at the dealership asked me if I wanted to get coverage on the car and I said yes. Then we talked about how much it would be and the warranty was not that expensive. I worry about these coverages because when something happens then you’d been paying all these money for a couple years and you’re not very happy. But AUL came through and did their job. I had to have a standard disc put in my STI and AUL covered it. I took the vehicle to the dealership and they checked it out. Then the dealership called AUL and went from there. So far, I’m happy with the warranty. I have a three-year contract with AUL and I’ll keep them as long as they do their job.
I wanted some security for my used car so I got a service contract from AUL Corp wherein all services are covered with the exception of ware items such as clutch, brakes, etc. However, I'm not too satisfied with them. They are slow and they take the no-position first. I recently had two motor seizures. At first, AUL said, "I'm not gonna cover due to technicality." And then, when that was sorted out, they said that they were going to but it has been a really long, drawn-out process. In fact, I'm still in the process. This saga began in May. It is now September and I still have not gotten my car back. Fortunately, I chose the BMW dealership and BMW has been nice enough to give me a loaner, and I'm on my fifth loaner now.
My vehicle is still getting worked out and they nickel-and-dime me. I got a new motor but I have to pay out of pocket for the fasteners on the new motor that they provided which is ridiculous. They're not on the customer's side. They're on their own side. I'm thinking that a class action should be in place because what they're doing isn't fair. I'm paying a lot of money for this service contract but the progress is just too slow.
I tried calling you upon receipt of your review, but had to leave a message. We appreciate your candid feedback and would like to discuss your experience further. Our teams work very hard to ensure customers receive the very best service and value for their policies and learning more about your concerns will help us improve our service for future customers.
According to our records, however, the entire diagnostic, inspection, and engine replacement process took less than four weeks, not the four months outlined in your review. While longer than we prefer, it is common for there to be short delays associated with inspections, sourcing parts (in this case a new engine), and teardown and installation that, unfortunately, we do not have control over. Also, please remember that all AUL policies come with a rental car benefit, so if you have any rental expenses associated with this repair we invite you to submit for reimbursement.
Again, please give me a call at 800.826.3207 at your earliest convenience so we can discuss further.
Best regards,Ashanti Patterson
Service Support Team Leader
We regretted every month that we didn't have a warranty on our Mercedes when it cost about $2,000 or $3,000 to fix it. We had bought multiple vehicles from the same guy and he tried to help us as far as sending us to a discount mechanic. He knew the struggle we were dealing with so when we went to buy another vehicle, he suggested the warranty and it was a no-brainer to pass up. There were two options and we got the higher of the two. And buying the warranty was definitely a good call. It got me out of a pinch.
The motor blew on the BMW, ironically, and we got it fixed and covered. But there were a lot of things that I did not expect. I was told I had $100 deductible. But when we got the call to come pick up the car, we were told that we owed $1,000. We were like, "What the hell happened to our deductible?" So that was frustrating. We were told that AUL didn't cover the oil, the spark plug, the gasket and the sealant. There were all kinds of stuff that didn't make sense to me although that was only because I didn't go in there for something. But since the motor blew, I thought everything that has to do with the motor should be covered. Nonetheless, we would definitely be screwed pretty badly right now if we had not purchased the warranty. So the cost is still gonna outweigh the issue that we could've had.
My original warranty ran out and I got a bumper-to-bumper warranty from AUL Corp. Their finance manager was with the loan company when I refinanced the car and he was very helpful, informative, and was able to get the cost from the AUL warranty rolled into my loan. Filing a claim with AUL also worked well. I would bring the car back to the dealership so the dealership would pretty much do all the legwork in filing the claim and talking with the warranty company. And so far, they have been holding up their end of the bargain. I would recommend AUL.
I bought AUL warranty with the car and used them two times but both times were a joke. I submitted a claim through the dealer and they diagnosed the problem. I told them to call AUL 'cause that's who my warranty is with. The dealer called them the first time and it took them a week to approve the work and forever to get the work done. So now, the second time they're supposed to be doing work to it but they didn't approve it. I had to wait 72 hours for the reps to come look at my car to see if there was really a problem with it. It's been three weeks and the problem still hasn't been fixed. So whatever I paid for was the worst money I've ever spent and I would rather pay for the junk out of pocket. If someone asked, I'd tell them to take someone else.
I purchased the 100,000 mile extended for my C300 Benz. At the time had no idea that what I was purchasing and signing was that I agreed to do maintenance
every 4,000. With that said Mercedes recommends every 10,0000 as most European cars do. I found out the hard way when my check engine light came on and I was to provide my documents. I did as recommended by Mercedes and they denied my claim. Then when I decide to cancel contract because it is useless to me and the car I drive they tell me they can not refund my money in full because it's beyond the 90 days! Furthermore after speaking to several agents via phone and them trying to make me feel like I am the idiot and tell me they are very sorry it's the policy they inform me I will be refunded 37% of what I paid.
I never used their service once and when I finally need to it's useless to me!!! They are scammers and steal people's money!!! The refund Cancellation Manager was completely not putting herself in my shoes or willing to help get me my full refund!!! I would never recommend anyone give this company another penny!!! And any chance I have to tell anyone I can about this experience I will!!! Business is word of mouth!! And all it takes is one dissatisfied customer to red flag your company!! Every situation should be handled differently and carefully and today your company failed to that! Should be ashamed of the business and how it's run!!!
Thank you for your thoughtful feedback. We value all customer input and would like to discus in greater detail both your policy purchase and claims process as neither meet our standards or expectations. With the limited information provided in your review, however, we have not been able to identify your account.
Please contact me at your earliest opportunity so that we can learn more about your experience and work toward a more equitable resolution. I can be reached at 800.826.3207 or firstname.lastname@example.org Monday - Friday 9:00a - 5:00-p.
I look forward to hearing from you.
Thank you again,
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Our Toyota Highlander 2008 broke down and we took it to the dealership for repair. We got a four-year contract with AUL Corp and the process of the repair was very slow. The first time the dealer fixed the car they said, "Oh, we fixed it and everything," but they didn't fix them. We got the car and drove 10 miles to our home, same sound, same lights coming on again, and same noise so we brought it back to the dealership. The second time they fixed it but now we still have the issue. They haven't properly done the bodywork. They showed the paper that said they changed several things and it costed about $7,000 but they didn't fix nothing. I said, "It looks like you guys are robbing from the warranty company. They pay you a lot of money and the car has not been fixed. The same problem is still there." They said no and that they fixed it. But I had no problem with AUL at all.
The engine was leaking oil and my buddy and I were trying to figure out what was wrong with the car. We were going through paperwork when I found the contract for the warranty. I called AUL and the lady told me to let her know where I was taking the car. But it took a super long time for each step of the service. I think it was the dealership putting it off. The rep would call me and say I had to call AUL then when I would call AUL, they would say that they were waiting on something for him. Every time I talked to him, it was right at the end of his workday. So I think he was of pushing it back until he had to do it.
One of my cars was at 36,000 miles and I got bumper-to-bumper coverage from AUL. The rep was straightforward. They explained the warranty and I said, "Yup, let's do it." I'm glad I did. They just paid $5,000 for a new transmission and all kinds of stuff. The claims process was lengthy because of the cost of it. The company had to send out an adjuster. It took an extra week and a half more, longer than it should have but I got a rental car that they paid for. So overall AUL has been good. I paid a couple of thousands for it and I definitely got my money's worth. I've had other warranty companies and they're definitely not as good as AUL.
Every warranty company is always very difficult to work with. It seems like they always wanna not to have to pay out on a claim. You have to fight them a lot and I had to do that with AUL Corp. The claim started because the car started consuming a lot of oil. So I called AUL and they told me to take it to a company that they would refer me to. But I wanted to take it to the dealer because the car's an Audi and those parts are very particular. I asked them but they said no. They told me to take it to the mechanic they would refer me to, which was called European Auto.
They found some things but AUL didn't wanna pay because they said that those parts were not under the warranty. So I said that was fine and it cost me $1,000 out of my pocket. But the car had the same problems. The issue ended up being that the turbo was bad, which was under warranty. But the same thing happened. I had to fight AUL a lot and have European Auto fight for me a lot too. Finally, AUL paid for the turbo. But then the water pump was bad too. It took nearly a month of going back and forth to get those two fixed by AUL.
But the car still kept consuming oil. At that point, AUL told me that European Auto said that the car was to be taken to the Audi dealer because they couldn't do anything more for me. I went to the Audi dealership and they wanted to replace all the work that European did because the parts were not certified Audi parts. I had to pay another $1,000 out of my pocket. Then a week later, Audi wanted to do the turbo again and those are big parts. I was able to convince Audi and they did a research on the part that I had been given. They said that those water pumps were off-the-market but they would go with that. But they had to change the other parts so I had to pay another $1,000 to Audi all over again.
They did the work and then they let me drive. They did the consumption test and ended up finding that the issue was probably the pistons and rings, which are internal engine parts. The problem was pretty much the engine and again, the warranty company didn't wanna pay for anything. They said I probably missed an oil appointment and didn't take care of the engine. By then, it had already been a three-month thing. I showed AUL my records of all the oil changes that I had done then they sent an appraiser but they still said no. They said that there had to be carbon build-up or sludge and that that was what happened to these cars. But what proof did they have that that was the problem? I had to take a gamble and pay out of my own pocket to take the engine apart at Audi. And there was no sludge or carbon.
Audi built the car. They knew what they were talking about. But AUL didn't wanna take their word for it. Audi stood on my side though. They actually had to fly in the guy from out-of-state to help me work with this warranty company. He was the master tech and he told AUL that it was not a problem of me not taking care of the engine. He told them that the pistons just went bad and they should cover for it. They asked for pictures and listened to him. After a week of going and back and forth, AUL finally approved to fix the car. We were able to get them to pay for the piston which was about $7,000. But that car was at the shop with Audi for over a month. AUL put me through so much stress and I had to do so much.
Thank you for your detailed feedback. We are pleased that your policy was there for you, paying out claims in excess of $7,000, but we are concerned by your claims experience as it is not up to our standards.
In reviewing our records however, it does appear that the longevity of the repair process stems largely from the inability of both the original mechanic and the dealership to identify the actual cause of failure. As our records show, the issue began as the PCV valve, then it was the water pump, followed by failed turbo, then the Audi dealership reporting excessive oil consumption and a diagnosis of sludged rings; then it was back to the PCV valve, which after that was fixed, it was determined to be the piston rings, which were covered and paid for by your policy.
However, if you feel there were instances in which we could have done better, I do invite you to call me at 800.826.3207 to discuss in further detail. Any additional feedback you provide will help us better serve future customers.
Thank you again,
If someone can afford the warranty, they should go for it. I've had the car for two and a half years and I've had the warranty with AUL Corp for two and a half years as well. When the engine of my car failed, the claim went smoothly. It was all done through the dealership and parts of the engine were replaced.
I wanted to protect myself, the car, and my investment. I used to sell cars for six years and I heard that AUL had the best warranty. My contract covered a lot of components, and the dealer finance manager was professional. I recommend this company. It's the best investment I ever made.
When I bought the vehicle, the dealers were the one who sold me the plans of the warranty from AUL and stuff that they carry. When you go to a dealership and you’re gonna purchase something, it would be good to leave there with information like what it covers instead of it just being like a desktop where you’re sitting there in front of the finance manager. Then, it’s like, “Okay, well, this is this plan, this is this plan.” So you’re just looking at it on their desk like as a date or big calendar. If I had a handout or a PDF, I could scroll through there and make a better judgement. But it was nothing against them.
The deductible is low but I have used the warranty and I still had to pay outside of the $100 deductible. If anything goes wrong you don’t know if it gets covered. And they cover this and may not and it’s not the fault of the warranty. It’s just that you just gotta call them and figure out, “Well, is it covered or not?” Also, the cost is fair. If I’m buying a used vehicle, who’s outright gonna pay a 100% on these types of things.
I filed a claim for for shocks and another one for my engine and it was great how AUL worked with me through those processes. The repair place that I took it to dealt with them. They did their deal and then the repair place informed me what AUL would cover and what they would not. The Brakes Plus and Phoenix where I took my vehicle to were really good about the turnaround. It has been good when it comes to the warranty work, the turnaround, and the feedback that I get from Brakes Plus whenever they communicate with AUL when I take my vehicle in. They’re really responsive with the mechanic shop.
We bought a vehicle with higher miles and I thought it’d be a decent idea to toss a warranty from AUL Corp on it. I went through the service department and they went through the guy that did all the contracting. There’s a lot of back and forth between us. But everybody we dealt with was awesome. It was basically an extended warranty with coverage for a drivetrain and a few other things, and purchasing it paid off for me. We ended up having a catastrophic engine failure, 200 miles before the warranty was out and it was an $8,000 fix.
The process of getting the receipts and documents that the vehicle was maintained properly was lengthy. And I thought AUL would find a way to get out of it. But once they had the documentation that they wanted, it was seamless. They were very manageable and easy to work with and I’d do it again. It cost me 150 bucks for some of the seals and gaskets, and that was it. For anybody going to purchase a service contract, I would recommend AUL Corp.
My wife and I purchased a full coverage plan from AUL for a Ford Explorer. A couple months after when the weather improved, we found that our A/C was not cold. The dealership told us that the Auxiliary Discharge Line for the A/C needed repaired. While EVERY other part involving this is covered, this is the ONE part that has absolutely no coverage. Ridiculous. We paid almost 3K for this coverage to have it be worthless the very first time we needed it. I will be canceling my coverage and using that insane amount of money to cover my repairs. I am disappointed and will tell everyone I ever meet to avoid this coverage at all costs.
Thank you for your feedback. We are disappointed you have requested to cancel your policy, as it is most unfortunate that the A/C discharge line is what failed since it is one of the few items listed as not covered under your policy.
As such, I invite you to contact me directly to review your coverage and to answer any questions you may have as your policy is one of our most comprehensive and most popular. If you decide to keep it, we are confident you will be more than happy with it over the full course of the term it is written for.
Rest assured, the cancellation process remains underway and should be complete in the next several days.
If interested in reviewing your policy in the interim, please give me a call at 800.826.3207.
When I bought a car from the dealer, they recommended AUL Corp as they worked with AUL directly. I had problems with my headlights and I submitted the claim through BMW. I took my car in for repairs and other things were found that should be covered under warranty. There were delays here and there, but overall AUL covered what was supposed to be covered. The service contract is worth the money and it covered more than what I was gonna pay for.
When I bought my other car, a Honda, the man said he would never sell anybody a used car without buying AUL, so I bought it. Then after about six weeks, the transmission went out on my car and AUL made the car lot put a brand-new one in there. I really liked that so when I went to buy my second vehicle, I knew that I must get that warranty.
I bought a white Toyota March the 31st of this year. I drove it home and by April the 2nd, it was in the shop. And it stayed there for about two and a half months. It had to have part of a motor put in it and the dealership told me that I was getting a new motor. I don't know what happened, but it wasn't a new motor. I've only had it back for three weeks and now it's back in the shop again. If I had to pay for all that, it would be a nightmare. So far, all I've had to pay was $100 and the bill was $2,600. Submitting claims has been great. I didn't have to do much, other than call the car lot and tell them that I was having problems with my vehicle. Then they took over from there. I felt like I have more problems with the car lot not being truthful than I do with AUL. I would tell friends that they better get AUL if they're buying a used car.
There was no warranty with my vehicle and it had a higher mileage. So I got a service contract but the person who sold it to me could have explained it a little more. I had to have a new engine put in and I thought there wasn't anything that should’ve been paid. It would’ve been $500 for a rebuilt engine but I paid $1600 for a new engine. But it should’ve been zero. I don’t know how they worked it and they should have been a little clearer.
When buying used vehicles, I'm very precarious so I wanna make sure I'm protected. AUL Corp is the dealership's standard warranty provider and I was advised to get it. Dealing with the finance manager was easygoing but it went to a whole lot of persuasion. I got their most extensive service contract and it covers everything, but there were a lot of headaches initially with AUL. I understand that they’re not in the business to pay off and protect people but to make money. They tried their best not to pay for the losses on my truck which was very expensive because of a pinion nut. A pinion nut is not covered under their warranty but the pinion, the drive shaft and the rear end are. And they're all connected to that little nut so I thought that was very convenient for them.
Afterwards, they said they’d pay $2,000 and then finally, they paid the full sum. It was ironic that I wasn’t able to get them to pay anything but the dealership, because they’re married in some way, was able to get $2,000 for the service tech for my damages. I had to talk to the manager of the dealership in Lexington, then he was able to talk with someone and they were able to fully cover it. My dealings with my rep were not pleasant at all because I wasn’t able to accomplish anything with him. AUL Corp should be fair. I got their warranty for a reason and I don’t need to be swindled. I'm trying to get help, and they shouldn’t try so hard to put a hole on those warranties. The cost of the service I got with them ended up well, but I would tell a friend of mine not to get them.
Thank you kindly for your feedback, as it helps us better serve our customers.
In reviewing your claims process, it does appear that more than $6,800 was authorized on your repair. And in light of that positive outcome, we hope you appreciate all the effort that went into getting your car back on the road. We know that everyone needs their cars to be safe and running well, and that’s why AUL’s vehicle service contracts are so invaluable.
If you have any questions, please don’t hesitate to give me a call at 800.826.3207.
My father who used to be an engineer knows how important it is to have a service contract on a vehicle. He makes sure that we always take that opportunity if we’re purchasing a vehicle from a dealership. This is my first time to purchase a vehicle from a dealership and I got a service contract from AUL Corp for engine transmission and something else. The contract covered everything, but the way that they went about it was very stressful.
The day before Easter, my family and I were on our way to church and I was driving. When I pressed the gas, all of a sudden it was not moving. I pulled over right away to the side, which happened to be a restaurant. I pulled into a parking spot and we towed the car from there to the dealership. When I took it to the dealership, there was no replacement vehicle right away. There was only a replacement vehicle for the last two days. So, the rest of the time, it had to come out of my pocket.
When the dealership was assessing my vehicle, the first thing they said was, “We’re gonna take your vehicle apart, it’s gonna cost you this much.” Then after they did that, they contacted me again on the next day and they said, “We have to go deeper into your engine and find out why this happened, but it’s gonna cost you this much.” So by the time they got the approval from AUL to go ahead and exchange the transmission, I was extremely stressed out.
They told me, “This is your responsibility if it’s not covered.” I understand that but the people who are working on my car should have known more about what should have been covered or not. It shouldn’t have gotten to that point where they were consistently calling me saying, “Well, you’re gonna have to come out of pocket $3,000 if this is not covered, but we need to investigate it to find out if it is.” Where am I gonna come up with all the money to pay for it? I was stressed out having to get those phone calls and I’ve got four kids so I can’t just not have a vehicle. We eventually ended up putting all the expenses on our credit card.
I wanted to have a service contract for my car because it’s a 2005 BMW and it isn’t known for having a great track record with engine problems and suspension. AUL Corp was pushed to me by the dealership. However, my experience was not great. When I got my car to the repair shop, AUL gave all of my repair guys a really hard time about getting stuff fixed and I ended up having to pay $5000 out-of-pocket on an $8000 charge. My repair guys had to contact me three or four times because AUL wouldn’t just come out there and check the car out. They kept calling the repair shop and telling them something about how they needed to send somebody out to go check it, and when they asked about that, they didn’t get much of an answer.
It took three days for them to actually send out an adjuster to go check on the car. That was hard and now my finances are in the dirt. In the past, I had a contract on my VW before I got the BMW and the contract covered everything with nothing out-of-pocket and did it without a lot of hassle. The price of AUL contract was fairly decent and I got a military discount as well. But with everything that I have gone through with them, it's simply not worth it. I hope they would improve for other customers. At least if it’s not for my own benefit, then I would really love that this wouldn’t happen to somebody else.
Thank you for your feedback. Please know we are investigating how your policy was sold because your experience certainly does not measure up to our standards.
After looking into your claims process, however, we were pleased to learn that it was fairly routine as your vehicle was inspected and had work and costs authorized to the maximum provided under the policy within two days of the initial call. Even after the dealer called a week later with additional labor charges, AUL ultimately authorized and paid out nearly $5,000 towards your repair.
And if there were unexpected delays in the repair process, please remember that every AUL policy carries a rental car benefit up to 8 days. If you have any rental car expenses associated with this claim, please contact us at your earliest convenience so we can process your reimbursement.
Again, we are pleased that your policy was there for you when you needed it, yet we do understand the hardships of having your vehicle in the shop. If you would like to discuss your concerns in further detail with us, I invite you to give either myself or Frank Pfister, the Claims General Manager, a call at 800.826.3207.
Thank you again,
AUL offered several different levels of service contracts and I got the one right beneath the highest one. I'm more than satisfied with my contract and the dealership was great. They walked me through what the warranty company had to offer. For the type of car I got and what could possibly go wrong with it, the cost of service is reasonable. Overall, the experience I've had with AUL was great and I couldn’t ask for a better service contract.
Past experiences made me buy a 100,000 mile, 48-month extended warranty for my vehicle from AUL which is comparable to my previous service contract. So far, I'm really satisfied with it. When I had issues and I had to have the car towed, one of the managers called me back-to-back to keep me updated. I also had two claims with them. The first one was for my transmission fluid line and the process was really quick. The second one was for my engine and it was a little bit more challenging. But it was good for the most part and there was communication. The shop that I had it in worked a little bit better with AUL. AUL also got me a rental car that was really nice since the motor was coming from the AUL warehouse. AUL is a good warranty company to go with and I had an easy experience with them. It's definitely worth it.
I purchased 36/36 powertrain from my dealership about less than 2 years ago. I did all the maintenance that was required with my 2008 BMW 528i. Soon as I noticed something was wrong with my transmission I took it to a certified mechanic. They told me the transmission needs to be replaced and it is going to 8500 dollars to replace it. I had them file a claim with AUL and without batting an eye they said they will only cover $4,000 dollars towards the cost and I have to cover the rest of the $4,500 dollars plus the $100 dollar deductible. I was more than furious because apparently there’s a cap on our warranties. My dealership when purchasing this warranty told me if it is covered part then only thing I have to pay is the $100 dollar deductible. I purchased the warranty for $2500 dollars.
So please don’t purchase warranties from AUL. I feel lied to and humiliated. They’ll try everything they can to not approve your claims. They’ll try to get everything out of you and use any loopholes they can. Since I did everything I asked and there’s no way they can back track they’re going with we can only cover up to cap. What kind of warranty had caps anyways. TLDR: DO NOT BUY WARRANTIES FROM AUL. THEY HAVE A CAP ON REPAIRS. I paid 2500 dollars for my powertrain warranty and they will only cover 4000 dollars on a 8500 dollar repair.
Thank you for your post, as it is important for us to be aware of how our policies are being sold. We are dismayed by your situation and are looking into the matter further.
And while we are pleased your benefit will be maximized, your policy’s limit is a topic that your dealer is required to share with you at the time of purchase so you can determine if the policy is the right one for you and your vehicle.
If it’s not too much trouble, could you please give either myself or the Claims General Manager, Frank Pfister, a call at 800.826.3207. We’d like to learn more about your purchase experience so we can make sure our partners have the materials and training necessary to ensure your experience isn’t replicated.
We bought an older vehicle and it was suggested to us to purchase a service contract. We got AUL's second highest contract that covered 99% of the vehicle and the person who sold it to us was great. And so far, it's been good too. The cost was reasonable and it has been definitely worth it. We just had the transmission done on our vehicle. Our experience with AUL Corp has been very nice and easy going.
I had a high-mileage vehicle and decided that we should go ahead and buy AUL Corp service contract, and we did. My interaction with their rep was good. We had the opportunity to use it a couple of times recently. It took over a week to get the approval for the first repair on the car, which was a little frustrating, but they did deliver and they did cover all that was needed to be done for the car. And the second repair was immediate. So, I was fairly pleased with AUL Corp.
I was shown a couple of different options for the service contract and AUL was the cheaper one. I’m very satisfied with it and I would also recommend getting it. There has been a couple of repairs done on my vehicle, where one was an engine issue, and we've gotten more than what we paid into the contract.
I bought a used vehicle and getting a service contract was the smart thing to do. My interaction with the person who sold me the AUL service contract was good and what I feel could have been improved are just marginals, like an introduction to the warranty. I would have found more information. But I got a good deal and I'm satisfied with the AUL service contract so far. I had an issue with the engine and they covered most of it. The service contract has pretty much paid for itself already with the repair.
I purchased a service contract from AUL for my truck. I'm paying $48 a month and I have that for five years. The finance manager told me that in case something happens with my transmission or if any panel of the truck gets damaged for any reason, I can take it back and they will replace it for me. A while ago, they put another motor in my truck because the one that they have, they have a problem with it. The claim was done at the dealership, but it took them really long to switch my motor.
I hate the warranty company for my truck. I had bought a used vehicle and when the service contract was sold to me, I bought the most expensive one offered. AUL told me it was so that I wouldn't have to worry about anything. If anything happened to my vehicle, no matter what it was, it would be covered. I just had to bring it to the dealership and it would get fixed. All I had to pay was my deductible and they would cover the rest. But that was not the case. They tried every different loophole they could to get out of fixing my truck every time it had to go through the shop.
When I took my truck in the first time, they tried to tell that they wouldn't honor my warranty because I should've never had my warranty in the first place because it was over the mileage. But they had taken my money and given me the warranty. I fought with them and the dealership for about three months before they finally honored my warranty. Then they wouldn't let me go to the dealership that I wanted and the dealership they made me go to screwed me over for two years. They never fixed my truck. They would tell me there was either nothing wrong with it or they would fix the exact same thing every time.
I had been in the shop about every month and I would leave it up there for two to three months at a time because the dealership would take their time working on it. And there was one time that I pulled out of the parking lot of the dealership and the check engine light immediately came on. I went back in there and it was the exact same thing they just fixed. AUL refused to let anybody else work on my truck. But when my warranty was about to run out, I finally got them to let me take it to a different dealership. The whole time, it needed a new motor but then AUL tried everything they could to nickel and dime me out of having to pay for the repairs on my truck.
I hope I'll never have an opportunity to buy a warranty from AUL Corp again. A few thousand dollars ain't a whole lot when it comes to buying a vehicle. But when you don't have a few thousand dollars to spend so that you don't worry about it, that's a lot of money, especially for them not to do what they said they were gonna do when they took your money.
Thank you for your detailed feedback as it provides us the opportunity to investigate and improve the claims process and, if necessary, reevaluate our relationships with certain dealers/repair facilities.
While we are pleased that your AUL Policy covered your major claims (in excess of $10k), we do empathize with you regarding the claims experience at the dealership, as it was not up to our standards.
If you have a few minutes, we would very much like to speak with you about the dealer and speed/quality of your claims process and compare to what we have in our records. This will help ensure future customers receive proper and prompt care when making a claim.
Please give either myself or Frank Pfister, the Claims General Manager, a call at 800.826.3207.
The dealership talked me into purchasing a service contract for my vehicle. I knew a sports car would've been running hard with the previous owner so having the service contract was more of something that I'm glad I did and I knew I should do. When I talked with the finance manager, he explained that it's a good thing to have and I agreed with him. The fact that he wasn't pushy about it was the thing that impressed me.
Right after I blew up my car, I called AUL up and told them what happened. They told me that they have a tow truck that they can call up and to give the dealership that I bought the car from, a call to ask if they have time to get it in and of course they didn't. So I ended up going with another ASD certified dealership here in Spokane. A truck picked me and the car up, dropped me off and the car off at the dealership. The dealership service manager dealt with AUL mostly. They were kind of sticklers on wanting to know what happened to the car and why it blew up but then again it was a $12,000 motor that needed to be replaced.
It cost us $3,000 and they replaced the $12,000 motor so I can't complain that much. AUL is a good company but it seemed like I had to go to the service manager and I had to run around in circles with them trying to find out what exactly happened even though I had service records on the car within 3,000 miles of having it. I had the engine oil changed, had antifreeze checked and service records to prove that it wasn't my fault that the motor blew up.
AUL Corp expert review by Lauren Fix
Multiple new and used vehicle service contracts for cars of any age and mileage. Provides same-day claims payment and no exclusion for wear and tear.
Service contracts: AUL offers a variety of terms for new and used vehicles, up to 10 years or 100,000 miles. Its programs cover things like wear and tear, seals and gaskets, rental and day one coverage. Their deductible are flexible: $0, $50, $100 or a disappearing deductible option.
Roadside assistance: Roadside assistance is included on all plans. AUL’s roadside assistance coverage includes towing, flat tire changes, gas delivery service, battery jump service and key lockout service.
Vehicle maintenance and repairs: Proof of service will be required during the claims process. Keep all maintenance records from the date of original delivery. This includes date, time, mileage and service performed. Call an AUL administrator before you take your covered vehicle to a repair shop. The administrator will authorize everything before work is done on your vehicle.
Submitting a claim: Submitting a claim is easy with AUL. You can do so online by filling out a quick form. The form includes your service contract number, VIN number, the name on the contract and a description of the work needing to be done.
Can you cancel a service contract?: In most cases, yes you can. According to AUL your selling dealer will need a copy of your service contract, a brief letter signed by the contract holder requesting cancellation and an Affidavit showing the odometer (mileage) reading on the request date.
Best for: consumers needing maintenance and service coverage on their new or used vehicle.
AUL Corp Company Information
- Company Name:
- AUL Corp
- Year Founded:
- Formerly Named:
- AUL Corp
- 1250 Main Street, Suite 300
- Postal Code:
- United States