AUL Corp

AUL Corp

 3.5/5 (325 ratings)
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About AUL Corp

AUL Corp. provides vehicle service contracts to help drivers with the cost of unexpected repairs. AUL Corp.’s service contracts are effective on the day of purchase, and you can get same-day payment on claims. AUL offers warranties for a variety of vehicles, regardless of year or mileage.

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    Overall Satisfaction Rating

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars

    Pros

    • Covers new and used cars
    • Available in every state
    • Several deductible options

    Cons

    • Most VSCs can only transfer once
    • No pricing on website

    Bottom Line

    AUL Corp. offers a wide range of policies, but it doesn’t sell directly to consumers, so you can only buy through a dealership. AUL doesn’t handle payments either, so you’ll have to deal with your lien holder.

    Top AUL Corp Reviews

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    Rated with 5 stars
    Verified

    AUL has been extremely easy to deal with when I have had claims. Their customer service is miles above par when it comes to processing repair claims. I have recommended them to co...

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    Rated with 5 stars
    Verified

    ... I had quite a few issues with the transmission and was replaced by dealer I purchased from all expenses paid by AUL along with rear axle bearings and seals. Very cooperative a...

    Read full review

    What is AUL?

    AUL offers a wide range of vehicle coverage products to help you protect your finances, including vehicle service contracts, gap protection and ancillary benefits. Ancillary protection products include coverages such as emergency roadside assistance, key replacement and scratch repair.

    Most AUL vehicle service contracts are transferable, renewable and cancelable. Coverage is active the same day it’s purchased. The company also offers same-day claims payment, with many claims paid in as little as two hours.

    AUL Corp. products

    AUL Corp. offers a wide variety of contracts and coverage options to help you protect your vehicle.

    Here’s a list of AUL’s vehicle service contract offerings at the time of publishing:
    • Absolute Lifetime Powertrain & Exclusionary Coverage
    • Absolute Certified Powertrain & Exclusionary Coverage
    • Absolute Reserve Care Lease Maintenance
    • Absolute Reserve Care Plus Exclusionary Coverage
    • Absolute Unlimited Time
    • Absolute AUL-Tech - Advanced Coverage for Advanced Technology
    • Nearly New Vehicle Protection
    • Used Car Coverage for an Independent Dealer (including Any Year-Any Mileage and Unlimited Time Terms)
    • Used Car Coverage for a Franchise Dealer (including Any Year-Any Mileage and Unlimited Time Terms)
    • Used Car Coverage for an Independent Dealer (including Any Year-Any Mileage)
    • Used Car Coverage for a Franchise Dealer (including Any Year-Any Mileage)
    • Powertrain Plus
    • Powertrain 3/50 and 5/100 Coverage
    • Essentials Coverage
    Gap protection helps pay the balance of your car loan when your car is totaled. This is helpful when you’re upside-down on your car loan and owe more than your vehicle is worth.
    Additional benefits available from AUL at the time of publishing include:
    • Emergency roadside assistance
    • Key replacement
    • Tire and wheel protection
    • Scratch repair
    • Paintless dent repair
    • Front windshield repair
    • Vehicle theft protection
    • Advanced appearance protection
    • Prepaid maintenance/vehicle maintenance packages

    AUL warranty plans

    AUL offers a number of different warranty plans to cover different vehicles’ needs. Here are some coverage details (at the time of publishing):

    These plans include coverage for your vehicle’s:
    • Drive axle group (front or rear)
    • Turbocharger/supercharger
    • Engine group
    • Transmission, transaxle and transfer case (4x4/AWD)
    This plan includes coverage for your vehicle’s:
    • Brake pads
    • Battery
    • Headlamp/tail lamp
    • Belts and hoses
    • Windshield wiper blades
    • Electrical components
    • Wheel alignment
    • Fluids
    • Green vehicle components
    These plans include coverage for every part of your vehicle except specific items — mostly those considered normal maintenance.
    This plan includes coverage for your vehicle’s:
    • Touch/display screens
    • Factory-installed OEM audio
    • Navigation
    • Bluetooth
    • Home link
    • Blind spot detection components
    • Lane departure warning components
    • Intelligent cruise control components
    • Adaptive lighting control components
    • DVD player
    • Parking assist components
    • Wi-Fi data connection
    • Video and gaming components
    • Forward, backup and 360-degree camera
    • Accessory power point connection
    • Keyless access and remote start components
    • Tire pressure monitoring system
    This plan includes coverage for every part of your vehicle except specific items — mostly those considered normal maintenance.
    This plan includes coverage for your vehicle’s:
    • Engine group
    • Transmission, transaxle and transfer case (4x4/AWD)
    • Drive axle group (front or rear)
    • Turbocharger/supercharger
    This plan tier can be broken into three coverages:
    • Essential Coverage pays to repair your vehicle’s:
      • Engine group
      • Turbocharger/supercharger
      • Transmission, transaxle and transfer case (4x4/AWD)
      • Drive axle group (front or rear)
      • Seals and gaskets
      • Power steering group
      • Basic electrical group
    • Basic Coverage pays to repair your vehicle’s:
      • Essential Coverage items
      • Air conditioning group
      • Electrical group
    • Comprehensive Coverage pays to repair your vehicle’s:
      • Basic and Essential Coverage items
      • Brake group
      • Front/rear suspension group
      • Cooling group
      • Seals and gaskets
    This category includes multiple plans listed on AUL’s website, like:
    • Used Car Coverage for an Independent Dealer (including Any Year-Any Mileage and Unlimited Time Terms)
    • Used Car Coverage for a Franchise Dealer (including Any Year-Any Mileage and Unlimited Time Terms)
    • Used Car Coverage for an Independent Dealer (including Any Year-Any Mileage)
    • Used Car Coverage for a Franchise Dealer (including Any Year-Any Mileage)

    These plans all offer similar coverage options, outlined below:

    • Powertrain coverage pays to repair your vehicle’s:
      • Engine group
      • Turbocharger/supercharger
      • Transmission, transaxle and transfer case (4x4/AWD)
      • Drive axle group (front or rear)
      • Hybrid/electric vehicle group
      • Seals and gaskets
    • Vintage coverage pays to repair your vehicle’s:
      • Powertrain coverage items
      • Power Steering group
      • Air conditioning group
      • Electrical group
    • Domain coverage pays to repair your vehicle’s:
      • Powertrain and Vintage coverage items
      • Brake group
    • Estate coverage pays to repair your vehicle’s:
      • Powertrain, Vintage and Domain coverage items
      • Front/rear suspension group
      • Cooling group
      • Enhanced electrical group
      • Hybrid/electric vehicle group
      • Hybrid/electric vehicle battery
      • Seals and gaskets (extended)
    • Reserve coverage pays to repair your vehicle’s:
      • Powertrain, Vintage, Domain and Estate coverage items
      • All components not considered normal maintenance by the manufacturer

    AUL warranty coverage

    AUL Corp. covers both new and used cars, and it advertises an option for any year and any mileage. Roadside assistance benefits from AUL Corp. include fuel delivery, lockout assistance, towing, jump-starts and tire changes.

    If you’re covered and you need a repair, you have to take your vehicle back to the selling dealer, assuming you live within 60 miles and they have a repair facility. The dealer then diagnoses the issue and contacts AUL. If you don’t live close enough or your dealer doesn’t make repairs, you can go to any licensed repair facility.

    AUL warranty cost

    AUL Corp. doesn’t provide prices on its website, which is common among companies offering extended auto warranties. The cost of an extended auto warranty will vary based on the make, model, mileage and age of your vehicle.

    When submitting a claim on a covered item, the only thing you have to pay is your deductible. AUL Corp. says that most claims are paid within two hours.

    AUL Corp. has various deductible options that range from $0 to $100. The company also has a “disappearing deductible” option. This means that the longer you go without making a claim, the lower your deductible goes.

    AUL Corp. FAQ

    Who accepts AUL warranty?

    AUL plans cover repairs at any licensed facility in the United States or Canada. However, you may be required to go to the dealership you got the warranty from first.

    Are AUL car warranties transferable?

    Most AUL car warranties are transferable, but they may only be transferable once. To find out whether yours is transferable, refer to your contract or contact the company.

    What is AUL’s cancellation policy?

    Most AUL policies are cancelable. Specific cancellation details can depend on your contract. A cancellation form must be signed by you and the dealer and submitted to the company. You’ll also need an affidavit with the vehicle’s true mileage reading at the time of the request.

    How do I file a claim with AUL Corp?

    To file a claim, you need to get your vehicle to your selling dealer, provided you live within 60 miles of them and they have a repair center. From there, the dealer diagnoses the issue and contacts AUL with an estimate. If you don’t live within 60 miles of the selling dealer, you can take it to any licensed repair facility.

    Is an AUL warranty good?

    AUL Corp. is a solid option for an extended auto warranty. It has multiple plans available for an array of vehicles. Plus, vanishing deductibles reward those who don’t use their extended auto warranty often to make claims. AUL Corp. products are available in every state, so it may be worth contacting the company for a quote.

    AUL Corp Reviews

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    Page 1 Reviews 0 - 5
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 24, 2022

    The experience with AUL Corp was very good. I had an old car, so I had a lot of repairs. I also had to spend money so it didn't cover everything, but it was better than nothing. It helped out and did what it could do. An improvement could be if they honored a yearly oil change. Other than that, they were wonderful. They had a lot of places I can take my car if I chose to. But I stayed with one person. They were very good.

    4 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 12, 2022

    I had a dead battery and the starter of my car went bad. I had the work done and they sent me a check. They only took off $100 which is the deductible. The way they sent me that check, I was surprised. I didn't think I was gonna get anything. The only thing was it took me a little time to get a hold of them.

    2 people found this review helpful

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      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 10, 2022

      I filed two claims. I had to have new injectors put in at a GMC dealer. The dealer said the AUL representative had just walked out the door when I came in with injector problem. He said they deal with them all the time. The second time, I had a hub go out. My mechanic had dealt with other car warranties, but he didn't want to do it. I gave him AUL's number and he said said it was no problem. I get calls all the time about the warranty stuff. There are scammers but AUL is not. It's a legit company and I'm glad I did it. Because my vehicle's a diesel and they're expensive to fix.

      6 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: May 9, 2022

      Everything that I had under warranty was repaired with no problem, and customer service was excellent. And if I paid for services before I contacted AUL they reimbursed me my money without no hesitation. I would definitely refer a family friend to them.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: May 9, 2022

      I had to pay out of pocket for the storage fee. Because I was in Buffalo, and the car was towed to a shop off the expressway. But AUL Corp reimbursed me for my towing. I will refer them.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 8, 2022

      I've been trying to contact AUL about my car since May...No answered the phone or retuned my voicemails. I wrote a review last week and finally Rebecca left me an email and a number to call to which I've gotten no response. At this point I just want my $2500 refund since I've been trying to contact them since two weeks after I bought the car. The roof is leaking and the check engine light is on...So I can't get inspected in January. And to add...My car payments are always on time.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 23, 2022

      I own a 2017 Hyundai Santa Fe that I purchased 1 ½ years ago from a very reputable company, Honda Cars of Aiken, located in Aiken, South Carolina. I am a struggling single mother of 3 young children and this is my only form of transportation to and from my job, my only source of income to provide for my children. I always stay on schedule with getting my car serviced when it is time to do so; regular maintenance including oil changes. I have had this warranty through AUL since I have had my car and have never had to use its services, until recently. UNFORTUNATELY, this has been the ABSOLUTE WORST EXPERIENCE EVER.

      Again, I have literally only had my car for 1 1/2 years. My motor/engine has been out for at least a month and AUL is REFUSING TO COVER IT. Although, their contract clearly states that the engine/motor would be covered. However, a bolt somehow came out of the motor (that should be covered), causing an oil leak and furthermore, causing my motor to start knocking. AUL has advised that the motor is covered, but since the bolt came out and is what caused the motor to go out, IT IS NO LONGER COVERED. In their words, “THE BOLT IS A NON COVERED PART”. I am extremely baffled!! I AM EXTREMELY DISGUSTED!! A company that I had faith in, that I trusted to be there in my time of need, that I pay for in case of instances like this, HAS COMPLETELY FAILED ME!!!!

      A motor, an engine, one of the most expensive parts on my vehicle has failed and AUL IS REFUSING TO PAY FOR IT due to a BOLT coming out. Something out of my control. Something I could not have predicted would happen. AUL HAS FAILED ME! I HAVE LOST ALL HOPE AND FAITH IN THIS COMPANY!!! And I hope my review is read by many and sways their decision in choosing this company for their extended warranty needs. I WOULD LEAVE ZERO STARS IF POSSIBLE!!!

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 27, 2022

      I purchased a used 2010 Dodge Journey in December 2021. It broke down so I had it towed to AAMCO in Hemet. The shop tore down the engine and found it needed another engine. AUL approved the claim and sent out a used engine. I paid the deductible of $200 which I read in the contract to be only $100, I also paid another $400 for new plugs, new belt, oil and filter. This was already 45 days until I got it back. When I picked it up I noticed it was shaking really bad. I immediately called AAMCO and had it towed in. A few more repairs were made but did not fix the problem, then AAMCO said it was the fuel runners that were bad, and they had to order the parts.

      So all in all I was out of a vehicle for over two months and only drove the vehicle about 1000 miles since the used engine was installed. Last week I was driving back from picking up my son and we both smelled gas and pulled over and called for a tow. AUL's towing dispatch was unable to verify my contract or VIN. So I used my AAA towing and got towed 7 miles closer to home and had to walk with my son almost 20 miles to get home. Now AUL is denying my claim stating I drove the vehicle overheating which I always look at my gauges and they never showed the temp out of range. I am not going to accept this action and need my vehicle repaired correctly. If I am unable to reach an agreement with AUL I am reaching out to NBC news, the BBB and Legal Aid.

      Be the first one to find this review helpful
      Rated with 3 stars
      Verified Reviewer
      Original review: July 18, 2022

      Updated 08/02/2022: In my last update on July 31/Aug 1, I mentioned I had no idea how I could attach an update to what I originally wrote on July 18, 2022. I see someone from Consumer Affairs had to actually read what I wrote because now the two are merged although I was not notified of it as I was notified when my first post was accepted. I am not sure if there is a way to actually delete a comment if, for example, one was posted that was discovered to be in error. So to start, I give koodoos to whomever did not hold back my update and manually merged the two. This one on Tuesday, Aug. 2nd, is my third part of this.

      I will make this one much shorter. Yesterday, August 1st, I took my car to a third mechanic to make sure I would be able to get under the vehicle and see exactly for myself what the condition of my tie rod ends and bushings are in. I am bringing back up my rating to 3 Stars from the lowering to 2 Stars for AUL Corp. It seems that the dealership had merit in what they said to me even though there are still problems. Therefore since I had sent multiple notices to AUL that I believed they were charged for a job not done, I spent yesterday on the telephone and sending out e-mails to the appropriate departments and people saying I was cancelling my complaints without giving a long list as to why.

      I am keeping my original 3 Star rating, though, because of all the crap I was given as well as my mechanic when each of us called and did so more than once. Since no representative initially said anything about me having to go back to the dealership and one denying that tie rod ends was even mentioned previously as well as indicating that my mechanic was attempting some sort of maybe fraud because I had put on 37 miles in between the first time I was there, going home, calling AUL, and then going back to the mechanic. We were also flat out denied to have contracted tie rod ends paid for before the last representative said I had to take the car back to the dealership where the record showed the repair was originally done.

      Finally I am keeping the 3 Star rating because I am discouraged that AUL does not now have a representative willing to come out here and make some sort of comment, usually as I saw with the comments back in 2019, with at least out here saying that something will be looked further into the problem. How those customers were treated afterwards behind the scene is of course unknown, but at least someone from AUL made a public showing that is now not happening.

      J.A.

      August 2, 2022/Tuesday

      Updated on 08/01/2022: This is an addendum to what I wrote here on July 18, 2022/Monday. I see no way to edit that comment rating nor be able to attach this to it. The following took place after I wrote my first comment. My rating went down to 2 Stars because I am now not sure if there is collusion between AUL and the dealership or if the dealership billed for a job and never did it. With all the times I have had to call SecureOne, AUL's company I signed the warranty contract through, and get the runaround, it seems to sway towards collusion of corruption.

      I am having inner tie rod end problems that were supposedly fixed and billed to SecureOne/AUL less than a year ago and about only 3,500 miles driven since the claimed repair job. SecureOne/AUL never said anything to either me or to the mechanic at the front end specialist shop it was brought to that the car had to be brought back to the dealership where the car was purchased from. It just so happened that the supposed initial job was done at the dealership and finally a representative told my preferred mechanic that the job was done less than a year ago at the dealership so it had to be brought back there to be fixed under its product warranty. That is where I now question which one of the two companies is corrupt if not both.

      The dealership service department told me there is nothing wrong with my tie rod ends. Strange since two mechanic shops told me there is a problem. The dealership even came to me and wanted to show me how right they are and how wrong the front end people are. I went back into the shop while the car was still up on the lift and what they did from there fooled me, an old mechanic who still after 40 years of not working on cars has some basic knowledge remaining within my old brain cells. That is when I realized that they must do what they did to numerous old people and women as a whole, but with all the refusal from SecureOne to initially repair what is clearly in my contract and after a week finally sending me back to the original dealership, I am wondering about the collusion especially since this contract was purchased from this dealership, not from an outside warranty company.

      The dealer service personnel took the wheel and shook it just like that standard has always been. I then fell for what I was told. I was told it is a bad ball joint. That part is fine as it is true, there is a bad ball joint, but there are two ways to grab a wheel and shake it....up/down or left/right. They showed me how the wheel moved from left to right and said it shows a bad ball joint. Well, I could not remember what direction showed what would be in need of repair so I was forced to pay the dealer a $100 service fee and was told I was being given a break from $185.00 and left.

      In short, the test that was shown to me was for tie rod ends. It showed bad, yet I was told that it was a bad ball joint. I also was shown under the car that the tie rod ends were not moving. Well, in my mental state at that point, I never grabbed the rods themselves to see if they moved. So of course the rods did not move. The other part which makes me wonder as to the possible collusion between the two companies is that I was told my sway/stabilizer bar bushings are bad. I then said they were changed also less than a year ago by them and are under the dealership's warranty.

      As soon as I said that, two things were told me. One, they are not warrantied because they go through cold, heat and snow and rubber corrodes. Really? Even if that is so, such things are made for motor vehicles and have a lifespan of maybe a decade. The actual problem with that statement being used not to warrant their job, is that that is true. Rubber does and did start to decay years ago rather quickly so nowadays bushings are made of synthetic material like nylon and whatever else so that does not happen. The other thing is that as soon as I insisted that they fix them under the warranty that the dealership advertises at least a year, all of a sudden the service advisor said that they made a mistake and that the bushing are really good. Need I say more on this?

      Now, I am mentioning what happened at the dealership and this is a rating comment about AUL Corp., but I have to tie the two together with all the crap that was given to me from AUL/SecureOne and to my mechanic and then finally being told by the AUL representative that the car has to be taken back to the dealership, not at first told that, but after they were called more than once from both me and my mechanic over a week's time.

      Is this a collusion scam? Has the dealership charged AUL for a job not done or used shoddy material when no part should be replaced pertaining to what holds all vehicles on the road, its tires, suspension, and steering joints? No one wants to now take care of a safety issue that an extended warranty was purchased for upon purchase of the car? As of yet I have not been responded to pertaining to this. I realize it has been two weeks since this was done and about a week that AUL has been notified, but all seems to have gone silent. Even here my first comment has not been responded to by a representative which Consumer Affairs has set up for the company to do so.

      Not too happy,
      Jim

      July 31, 2022/Sunday

      Original Review: First off, I just got through reading what I think is said to be 34 comments about AUL. What I don't understand is why all of them are only within the year 2019. Has Consumer Affairs started to sanction reviews for some reason after, as well as before, 2019 pertaining to AUL Corp? Has AUL Corp deleted all such posts? Now, I am aware that it is routine for AUL to deny claims as often as they can. Why? Because of the money factor. Therefore I am wondering why I was snippily told the other day by a Secure One representative (a company that issues AUL policies and is now owned by Westlake Financial) that they will not pay for a ball joint replacement after I told them that the expert front end company I brought my car to will do a better job as a whole than a car dealership that does not specialize in such jobs and do it for much less cost?

      Oh, I was told that it is not specifically written in my policy as it says in "Section VII/Section 7", whatever that is, even though I paid for the best policy offered and was told by the dealer that it covers everything from bumper-to-bumper, but does not include the bumpers nor the cosmetics, but does include ALL safety parts such as a ball joint that if that goes while driving, in traffic in particular, the odds are very good that there will be a major pile-up and many people could be severely hurt.

      Now, I have no idea what was left out of my supposed FULL policy, but a ball joint that is bad is indeed a safety factor. The car also needs tie rod ends replaced which supposedly are covered because of safety reasons, but the ball joint next to those jointed rods will not be covered even though the total cost would be less than if I brought the car to the dealership and have only the tie rod ends replaced. Money-wise that does not make sense. Therefore I have to wonder if it is really the person who answers the phone on AUL's/Secure One's side who has the power or authority to make such a logical reasonable decision and then answers that it will not be taken care of almost as though that somehow it is preferred to pay twice the cost bringing it to a dealership as then the representative's file will show a denial which implies that it is not really the cost as much as it is having on one's file that x amount of claims were denied.

      Oh, I called and got approval, by the way, but was told the front end shop had to call to confirm. So that was done the next day. Well, because there was a 37 mileage difference than what I told and what the mechanic said, that was used at the time as the final excuse not to accept the claim even for only the tie rod ends that are indeed stipulated inside of my contract that it is a claimable repair job. That helps me to confirm about who is answering the phone at AUL/Secure One's end. So for now, the 3 Star rating is because as of yet, it is not known how inappropriate AUL/Secure One is about to take this since not only is it for safety reasons, but the car will be apart in that area anyway WHEN THAT IS CONTRACTUALLY APPROVED.

      J.A.

      July 17, 2022/Sunday

      P.S. The comments here in 2019 had a representative reply and who also seemed to have authority to make unnecessary problems be corrected. I hope that happens with me now.

      8 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer Verified Buyer
      Original review: July 11, 2022

      There is no worse company than this one. After 3 repair facility, 3 estimate, thousand dollars spent on reports, car rental, lost workdays, 4 months just waiting for an opinion from an inspector who asked to do burn tests, pictures, videos and then ask for the teardown. After the teardown, the car was stopped for another 4 weeks for AUL Corporation to deny the claim.

      Worst warranty company on the market. Stay away from this company as much as possible. Company without any credibility. Company without transparency in business, omit everything. They do not provide any type of document, they have no respect for the customer. Our loss was $7,000.00. How much will yours be if you trust this company? I hope this review serves as a warning to consumers who are looking to purchase insurance from this company. Stay away from this company as much as possible.

      7 people found this review helpful

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        AUL Corp Company Information

        Company Name:
        AUL Corp
        Year Founded:
        1990
        Formerly Named:
        AUL Corp
        Address:
        1250 Main Street, Suite 300
        City:
        Napa
        State/Province:
        CA
        Postal Code:
        94559
        Country:
        United States
        Fax:
        7072591867
        Website:
        www.aulcorp.com

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