CARCHEX Reviews

In receiving my written contract, I sometimes scratched my head as I sat here last night and read through that. I'm beginning to wonder what is covered under that contract and what will I actually get in the event that my car does have serious issues. One other thing that I had to read two or three times was the fact that it's so many months or so many miles before the contract ever kicks in. The other part that I question and wonder about is having to have everything approved ahead of time before I can have any work done on my car. But I would have to take the car to a garage first before I know what's wrong with it and then I gotta make phone calls and get somebody on the other end to understand what they're talking about. I'm not sure how helpful this policy is gonna be but I'm gonna try it for a while and see how it goes with it.

I hope I'm not just throwing money away for no service when the time comes. My car is the very first one I ever had and I was in my 70s when I bought it. I'm now in my second year of being 80 and there are no issues with my car. I don't expect or anticipate any. But in the event that something does happen, it's a good idea to carry that CARCHEX contract. So far, I've only been in contact with one person. The lady I talked to was very nice. I got a phone call the other day wondering if I actually had agreed to have that payment put on my credit card. I agreed to a one-time payment.

He had to go over both packages. I was interested in knowing what was covered. I am not well-versed in all the mechanics of a car, but I listened carefully about what I wanted and I wanted the best protection for my car. That's how we arrived at my package. It was much easier than I thought it would be. And he made it simple and said, "And if you have any questions at all, you can contact us about anything." So, I felt rest assured that I was in good hands, that my car was protected and I had the peace of mind I needed and I just had to pay my monthly fee.

The setup was easy, the information was comprehensive, that I had a clear understanding of what I was paying for and what I was getting for my money. And that if they wanted to have somebody, until they prove you wrong by their actions in not fulfilling the agreement, you can trust them. Until they prove me wrong, I'm okay with making my monthly payments.

Other agents from Carchex kept on calling me and I told them they needed to get themselves together. The agents are not communicating or they're not checking the computer that I already bought a policy. The first guy was trying to get me to do multiple cars and I said I still have a warranty on my truck. I'm not gonna do anything on my truck until my warranty has expired. So I'm just waiting. This guy was trying to pressure selling me that way and I told him not to do that. I'm not gonna deal with him until December when my truck is paid off. So then, I had this other money that I could work with. Today, this other guy calls me from CARCHEX, trying to talk me into getting that extended warranty on my truck. I said I already talked to Oscar and I already told him my situation. I said he should not bother me anymore or I'll forget about going with Carchex on my extended warranty on my truck.

The funny part was, because I had researched it online, I knew what the price parameters were. They started out much higher than anything that they advertised. When I began to pause and have reservations, they started lowering the price. So by the time it was over, it had come down percentage-wise a bit. So, it was just a big game. I've thought about people that don't do any research and don't understand how the sales machine works, probably not a good thing, because they're probably paying more for it than they should.

I liked the flexibility and where I could take my car for service, that there's no end date to it, your payments are fixed for however long you wanna maintain the plan. And I can cancel it anytime I want to. The only thing it doesn't cover is standard maintenance. I bought a used car, so I was looking for something that was all-inclusive. So if I keep it for 5 years, I keep it for 5 years. If I keep it for 10, I keep it for 10. But for right now, it fits my needs.

The rep I spoke with was perfect. He was very clear about what he was explaining. I reached out to him a couple of times on the call and he always answered. He was very informative and very respectful. I really liked the experience. The only thing with CARCHEX was I didn't get an email with my policy. Endurance sent me an email with the booklet type of thing. With CARCHEX, I got an email with a separate contract and the representative told me that I would be getting the actual policy in the mail. It's no big deal but I would have liked to get the actual policy.

The rep made it seem like everything would be fine and he had my back, which I appreciated. I hope that comes true when it's time for me to use the warranty. Also, he didn't try to upsell me and I had follow-up emails as well. But there wasn't a lot of perks. My representative made it seem like the coverage included mainly the transmission, engine and some extensions. But I kept asking what did he mean by the extension. He told me that the policy covers the air and the windows, but I'm not sure if it covers the battery. Other than that, I told my friend that I like CARCHEX. Most aftermarket warranty companies would request you to drive 1,000 miles and to wait 30 days. But CARCHEX would only require you to wait 25 days and only drive 500 miles. Then, it was for a price that was 15% less fees than the other companies. That's dope.

I own a Mercedes Benz and it has over 100,000 miles and I was looking for the big-ticket items such as the transmission, electrical, engine and cooking that are the big-tier prices on this kind of vehicle. The amount was reasonable for the stuff I was looking for and I like that the deductible is only $200. Most of the companies charge you a deductible of $1,000 and then, they cover the rest of it. So this one is only $200 which is good. I was paying about the same when I had the extended warranty that the dealership offers. I wish that everything was covered, like every little button on this car, because every part of this car is expensive. But some things are wear and tear, and so it doesn't work that way.

They were easy to get on the phone when I needed to extend my policy. They were cordial and efficient. When I had a claim and my car was in the shop, they sent an adjuster out right away. They didn't hold up the repair process, which is a good thing. The problem lies in their not wanting to pay. I know the dealerships charge more for labor per hour than another guy on the side with a smaller shop and Mercedes did decrease their hourly rate as much as they possibly could. But when I have my adjuster who's been my guy since I bought the car tell me that they're paying less per hour than other warranty companies, then I'm very dissatisfied.

My policy covers things that could possibly go out, including the engine, the transmission, and the starter. Carchex will also pay for my rental car while the car is getting fixed. I have a 2017 Chevy Malibu, and it's already at 100,000 miles. I know that once they hit 100, that's when things start acting funny. I still might have to do a claim once my time is up to make sure, because I'm a traveler, and I don't want anything to happen to my car.