CARCHEX Reviews

I did an AI search between Endurance and the other company that I had seen. I wanted to see what was really out there in that kind of market. AI went through all kinds of reviews and found that people had some good things to say about CARCHEX. So, I settled on them. At the time, I bought a used car that had 60,000 miles on it. And within a month, the transmission had some issues, and the transmission had to be replace the transmission. I bought it from a dealership, so they took care of that.

A friend of mine had Carchex, and my mother-in-law, who's a mechanic, looked into it and said it was a good idea. We have an older 2006 vehicle with low miles, and she said it would be good to have coverage just in case something happens. The sign-up process was easy. I called the phone number, and my mother-in-law helped me with it too, because she knew exactly what to ask about, such as what was covered.

I tried to go to the CARCHEX website before calling the number. I tried to do a little research before calling to see if it's even something I'm interested in. By the time I called, the person I spoke to was able to give me even more information on where to go and look to check against other car warranty businesses. He was very helpful and knowledgeable. He knew about other brands that were in the industry as well to help me toggle along, “They do this, we do this. And this is why our product is so much better because we do this and we don't do that.” I've had two others before that I was not happy with. So, I was armed with the questions that the person that CARCHEX had answering the phone was able to assure me and give me good feedback on that's not how they operate.

My factory warranty expired and I got 70,000 miles on my car, so I wanted to make sure, if I have some issues, I have something that's gonna cover it. I read about Carchex and tried them out to see if they're gonna do what they say they're gonna do as far as fixing my vehicle without any issue. Signup was smooth. The guy that sold it to me is a salesman and he answered my basic questions. I just got the warranty and it's new, but one thing I don't like about Carchex is that I gotta get 1,000 miles before I even use it if I need it.

Modern cars got their issues, and when they go bad, it's usually quite expensive because of the computer stuff that's involved. I looked around, then I read an article on car and driver magazine. Car and driver gave Carchex the highest rating, so then I called Carchex and the deal was awesome. However, I didn't realize that I had a five-year factory warranty instead of a three-year warranty, but as soon as I did, I canceled that. Carchex was very good about refunding the money that I paid them. It was prompt, no questions, and no pressure to keep it. So, I said, "When I get to the end of my warranty from the factory, Carchex is who I’m going with.”

I had bought a pretty expensive, high maintenance vehicle, and I wanted to ensure that it had the maximum warranty and coverage for it because it costs a lot for maintenance. I had a different provider, but Carchex has a better warranty package and better cost. It was more relatable to my needs and they were very easy to work with and efficient. I did a lot of research and after a while, I settled on Carchex because they had exactly what I wanted and offered me the best price that I could get it at.

CARCHEX offered a monthly cost and it wasn't this much money for these many miles in this amount of time. All of the other ones that I looked at were restrictive on your mileage and time. But according to the salesman that I spoke with, there's no limit on sales, mileage, or time. As long as you make your payment every month, then the plan just goes on into eternity. We're planning on keeping the vehicle so we liked that the plan was on for a long term. We signed up with them in September and their reps were very helpful.

I wanted an extended warranty to have peace of mind. I'm a bit of a researcher, so I did a lot of research with different types of extended warranty companies. Based on the reviews that I read and the direct information from people who had used Carchex, they seemed the best fit, and they had good pricing. I now have them for four cars. They were able to do an extended warranty on a car that still has a factory warranty. They were also able to do a month by month contract so as long as I continue to pay the monthly premium on another car, it'll be covered. I also liked their ability to bundle the services that I needed.

I love CARCHEX. The reps have been very nice and helpful. I got my five cars on there.

Everything was easy when I signed up with Carchex. They were upbeat and straightforward. The gal that I was in touch with there was very pleasant and informative.

I've been with CARCHEX for six years. So far, they have been great., but this time around, I was seriously thinking about going with another company because nothing’s been explained to me the right way. When my car got hit and I had to get another car and change it over to their insurance, there was a woman who was very rude. She never texted me back, called me back, or nothing. Then when I inquired about it, she put me on hold for 20 minutes and never came back to the phone. Then after some time, it transferred over to somebody else. I really didn't appreciate that because I was just inquiring about my car getting hit the third time in front of my house. So, I was upset about that. The way she handled me was horrible.

The customer service representative from CARCHEX that I spoke to initially told me that if I sent my clean and clear title in, they would bring it down to the rate that's not a salvaged vehicle. Then there seemed to be some confusion in that, and they were saying that wasn't the case. So, I had to do several calls to CARCHEX to get it canceled. So, it was a pain.

My dad had a Carchex contract, and he said that they are a good company. I tried them out, and so far, it's been good. The enrollment process was easy, and I've gotten my contract. I like their price and the peace of mind it brings. Knowing that, if something malfunctions on the car, I have a safety net of support and a minimal deductible that I need to meet.

Paid for Carchex, got nothing but a request for review.

I just signed up with CARCHEX two months ago. I really haven't had any experience with them other than starting my policy. I have two policies with them, one for my car, and one for my daughter's car. I was just a little confused because I was looking for it, and I called CARCHEX, and they quoted me one price, and then I called CarShield, and they quoted me a better price, and I said, “Well, I already signed up a CARCHEX. How come your price…?” He said, “Well, we're a sister company, so they should honor our price.” So, then I had to call CARCHEX back and get the lower rate. So, it was a little odd that I didn’t get the lowest rate in the beginning. Other than that, the representatives I spoke with were good. They explained everything well.

Carchex was rated fairly high on the ranking report and the rep was knowledgeable. He got me what I needed and gave me the right information. He did what he was supposed to do. The year and mileage of my vehicle influenced the coverage they suggested. It seems like it covers a lot and covers the extent of the vehicle. I might be interested in learning a little more about the other coverage options, but for now, I'm fine with what I have. The app is Carchex’s downside. When I tried to log in and upload my contract, it kept giving a message and wouldn't let me open it up. So, I have the physical copy. They should make sure the website is active.

I bought the Titanium plan. This seems like a good plan but I just got it and haven't had to use it yet. Johnny G. was the person I dealt with. He was very nice and seemed to do things well. He definitely has a lot of product knowledge.

I got CARCHEX off the internet. I have an older car and they take older vehicles, so I signed up with them. So far, I haven't had a problem with them doing the work. The problem is the parts they want to use. They want to use the cheapest thing they can buy and that's not necessarily the best thing to put in a car. In other words, they'll put a cheap part in then they'll replace it twice instead of putting a decent part in and replacing it once. It just doesn't make much sense to me. Other than that, I had to replace a radio, and my experience was great. Then I had to replace an alternator, and it wasn't so great. All in all, they are okay and I still use them. They'll at least pay the labor and their customer service is not bad. They talk to you quickly and deal with your concerns quickly as well.

I gave CARCHEX the information about the car, and we went ahead and set everything up. It was easy and quick. I had to wait for somebody to give me a call back but I had a person who had great customer service skills. He was patient with me while I tried to gather the information. It was overall a better process, and I like that it's a monthly payment, continuous, and the same type of policy that I would have purchased at the dealership, that would have had an expiration date to it. I bought a Porsche, and anytime you have to repair something on a Porsche, it's costly. I can drive this car with a bit of ease that if something goes wrong, I have something that would help me instead of needing to come 100% out of pocket.

I'm not very happy with Carchex. I signed up however many days ago. Was I planning on my air conditioner breaking? No, but it did. And I was told there was a 90-day waiting period. But if something happened, the deductible would be $1,000 instead of the 250. I was like, okay. It's better to have something than nothing. I signed up. Then my air conditioner broke; I had the dealership submit a claim. Then Carchex denied it. I was pissed off.

I wanted warranty on my car. I found CARCHEX online and signing up with them was easy. I've been with CARCHEX for about a year now but I have never had to use them. I would tell others to consider them. They have any type of car warranty and it's nice to know that if something goes wrong in my car, I got help fixing it. The payment is a little higher to me, but it's no higher than what I want to pay if I got something going on in my car.

My job offered a discount for Carchex and when I enrolled, I just gave my information. The reps talked me through what they offered. I had just purchased a 2020 Chevy Malibu and it pretty much covered everything. They offered roadside assistance and rentals and that was a bonus for me to get it. The time that I had to use it, it wasn't a hard process. I got the loaner through the dealership when they fixed the car, so it made it even easier. When I put my other cars on Carchex, they didn't have the same coverage because it depends on the year. My 2016 vehicle only covers the powertrain. So, for people considering Carchex, it would depend on what they are looking for because it depends on the car.

I bought a used car, and I needed a warranty. I saw CARCHEX online. I know that if my car breaks down, I’ll be able to get it fixed. Call CARCHEX and get a quote.

I've always had extended warranties with every vehicle I have and I decided to go with Carchex based on the reviews. Signing up was easy and the rep was very helpful and professional. I had a great experience and I will purchase again.

CARCHEX is the first one I talked to, and it seemed like what I was looking for. The agent was very good. She asked me what kind of vehicle it was, told me what kind of programs they had, and gave me the discounts. She went over everything, and I received a packet. I like not having unexpected large bills. I'm on the month-to-month. I got the car at the beginning of June. So, the policy started immediately. But I had 30 days before I could file a claim. The rep said to call in to submit a claim. Try CARCHEX for 30 days and see if you're happy.

Carchex was reputable and recommended by a lot of other people. I decided to get the service for the security of knowing that if anything happens to my vehicle, I can have an easier time getting it fixed if I'm not able to afford the full cost at the time. My experience was very good when I enrolled and the person who helped me through the process answered all of my questions and was very helpful. She knew what she was talking about, had a lot of insight, and made me feel very comfortable. The process was fairly quick. I'm satisfied with the ease of the process to get everything set up. Plus, the price is just about my light bill. Anybody considering CARCHEX should ask questions and think about their vehicle type and what they would need.

The process at Carchex was pretty simple. I like that it was renewable every month. As long as I renew it, it's going to take care of my car. Their price was a little high, though.

The Carchex warranty doesn't end, which is why I chose them. As long as I pay the monthly fee, I have a warranty for as long as I own the car. The customer service during sign-up was great. I've had Carchex since May and the entire vehicle is covered. They cover every item other than wearable items like wiper blades or brake pads.

I had an amazing experience. I chose CARCHEX because my dad has a subscription with them as well. Their rep was nice and patient. She explained the different packages that we have and what comes with it. Great customer service. Also, the website is very easy to use.

When I buy a used car, I always look for some type of protection just to help with potential costs in the future. I've dealt with CARCHEX in the past and never had any issues. I've had issues with other companies out there where I just get hit with unexpected expenses and fall throughs when it comes to carrying out things that I thought would be carried out. I haven't had a bad experience with CARCHEX so far. I got a total package. There are a lot of things that are not included, but there are a lot of things that they cover.

I like CARCHEX's pricing, coverage and the duration. I got the whole coverage for a BMW X7. I worked with a male person. He was one of the main reasons why I ended up getting CARCHEX. He was very helpful and patient, and gave answers to all my questions. However, the website could be better. It's outdated and a little buggy. I have to get through a few clicks to get to where I want to. I tried to make the online payment on their portal but my card details would not get added for some reason. Other than that, I'm highly satisfied.

I purchased an extended warranty from CarChex for my 2018 Ford Escape after my factory coverage expired. Lately, I ran into a major issue with my transmission and small-block engine. I took my car to an [ASE-certified mechanic/dealership], and the claims process was incredibly smooth. CarChex worked directly with the repair shop, approved the claim quickly, and paid out the fair repair estimate without any issues. I only had to pay my $500.00 deductible. Their customer service representatives were professional, clear, and did not use pushy sales tactics when I initially signed up. I highly recommend them if you want reliable vehicle protection.

When I called Carchex, it was the lower price compared to others and still provided the coverage I needed. The rep I worked with did a good job. She knew all that like the back of her hand. It was conversational, but she knew all those numbers. I like their coverage for the price. And it was a good price, and it covered me for 60,000 miles, and so many years. I also like not having to worry about some major repair or if something comes up. It's covered, ‘cause it's pretty comprehensive. I like their reputation too, ‘cause some other companies have something with the Better Business Bureau.

I wanted additional coverage for my vehicle, and I Googled it, and Carchex came up along with a few other companies. I liked the price point of Carchex, so I called them. They asked me what exactly I was looking for. They offered me a quote. I said I had to take some time to think about it. They offered a cheaper rate, and they let me know that I could cancel at any time.

I got an extended warranty from CARCHEX for a 2013 Hyundai Sonata. It's way out of warranty, and it's got 94,000 miles. So, I wanted to make sure if something happened, I could hopefully get something covered. The sign-up experience was pretty easy. Their rep explained everything. The price is good.

CARCHEX was referred by one of the mechanics who worked on my car. I also went with them because of the vehicle I had. I wanted to ensure they knew what they were doing. In terms of CARCHEX's customer service, they did great. Their reps were very helpful and informative.

I got my package from CARCHEX and it looks great. So far, so good. My son bought a car, and we were recommended to use an aftermarket warranty. He was like, “Dad, you should use the same thing for your truck because it's out of warranty.” I know my engine has potential problems, so I said, “Okay, if this is a new engine, let me just do that since the factory warranty has expired.” My research showed that CARCHEX is very good. My son thought the rates were good, and he thought the system works great. The sign-up process was exceptional. It was very easy. The personnel I talked with was very kind. She was very professional. The thing that's important to me is that the journey is smooth and easy.

I had used CARCHEX in the past, but I'm glad I didn't buy it the first time I called because when I called back the second time, it was a lot less. The representative who helped me get signed up was great. He explained everything and got me going. He was extra helpful, found some coupons, gave me some discounts, and I was happy with it. My plan is month-to-month. Anybody considering CARCHEX should call at the end of the month because that's when I got a much better deal. I was going to pay almost $160, but when I called back at the end of the month, the representative had some deals. I appreciated that. He was cool, thanked me for my service as a veteran, and was good.

Knowing that my car is older, I decided to get a service contract. Be it next week, next month, or next year, $1,000 is not that much to pay versus what might go wrong. CARCHEX was one of the few ones that take 2003 cars, so I went with them. I got the basic plan, but it will keep my car running, which is good. The rep who helped me sign up kept me on hold for 15 minutes and said it'd be a while, then he came back. He was shocked I was still there, but he did come back. I got a handbook from them and it was good that they have some sort of legitimacy. So far, my experience with them has been pleasant. I recently found out that they charged me twice for the same month, but they said they'll have it fixed out sometime this week.

I’ve been happy with CARCHEX. Due to the cost of repairs, I decided to purchase an extended warranty from them and everything seemed to be pretty straightforward when I signed up. So far, they seem to be professional. I've been with them for about three years, I've used them for a few claims, and everything had been pretty good. Also, I haven't had an issue with their customer service and the way they do business. They seemed to pay their claims quickly and they paid some good claims for me. Plus, the pricing is pretty fair for what you get from them compared to some other companies I tried. They are the best I've dealt with.