CARCHEX

Kerrington was very professional. He took the time and worked with me because I was slow in deciding what I needed and had to call him back. I'm sure he didn't think I was going to make that move but he waited and I really appreciate him.

I was searching the website and found your company with excellent ratings. My 2014 Nissan Altima is in excellent condition. I also want to thank you for my military discount and senior discount. Tashaun ** was very helpful and was of great help. Thanks, Enrique

When I googled CARCHEX, they had good reviews. Purchasing extended coverage from them was simple, but the price was a bit above than what I wanted. I went online, read about it and then I called. The rep had great customer service skills. He didn’t put other companies down, which was a plus for me. I called one company prior that day and they were constantly putting down other companies. I wasn’t interested in hearing about other companies. I wanted to hear about the company I was purchasing from. He made it easy for me. A vehicle protection plan is valuable these days. My car has a lot of electronics in it. And when you start to talk about electronics, the price could get really costly. Plus, you never know what to expect nowadays.

I was looking at extended coverage and Carchex was the first one I called. I usually call several and do some comparing and then make a decision, but the reps were pushy so I ended up signing up. In addition to that, they told me it was bumper-to-bumper and my version of bumper-to-bumper is different than theirs, and that was confusing. After I hung up, I had to speak with other people to verify what I was up against and what I should do. In fact, when I talked to auto mechanics, they didn’t seem to think that Carchex is gonna cover what they said they would.

I wanted the confidence that if anything goes wrong with my vehicle, I can get it fixed. I was gonna search online to get a car checked out in another state, and CARCHEX came up for warranties. Their rep was super friendly. He checked out all the numbers for me and it made sense. Everything has been perfect and I'm very satisfied.

I finished paying the vehicle off a year and a half ago and I was planning on getting a new car, but my daughter turned 18 and I decided to get her a car instead. So I am gonna keep my vehicle longer and I want to make sure it is protected. I shopped around with a couple of different companies and did a bit of research and CARCHEX was the better route for me even if it was a bit more expensive. The CARCHEX rep was fantastic. She followed up all the time and was on top of it. Everything went really well. Having a vehicle protection plan is extremely valuable. God forbid your engine or a transmission blows and that's not a cheap fix. So I got a coverage to avoid any unexpected bombs of repair. With Carchex, you can get one online and it’s a very simple process.

A vehicle protection plan for your car is very valuable and I would recommend CARCHEX. My daughter told me about them and I called and looked into it. They were nice to me and everything has been fine.

Order Coverage on Friday 3/07/2019. Decided to sell truck. Called in to CARCHEX on Monday 3/11/2019 to cancel order. Talked to service adviser. Was told I would receive a E-Mail to complete the cancellation and would receive refund in 2-3 days. Here it is Friday 3 3/15/2019 No E-Mail and no refund.

I refinanced my car and looked into getting an extended coverage for it. With a car that you know is gonna last six years, you should have one. I got CARCHEX's number online and did some research on them. Their offer was a lot better than others and they had a lot of better coverage. Plus, there was a lot of help. They had very good guys over there and my purchasing experience was great.

Eric ** provided superb customer service and was extremely courteous. He assisted me in find the right coverage for my classic vehicle at a reasonable price. He was also very professional and made sure I understood the basics of the policy. I'm completely satisfied with the wait period as only drive this vehicle on some weekends.

I bought a car coverage for my daughter. It's for an older vehicle. I bought the coverage for her so that she'd have something to repair her car in case it had mechanical problems. She planned on keeping it for several years, and she'll have 150,000 on it by then, and I won't have to pay for expensive repairs. I read on the internet about the top choices and CARCHEX was one of them. They had one of the better prices.

I had an excellent experience with R. ** and the 1st gentleman that connected me, they were very clear and I understood what I was getting into so I made a purchase before hanging up. I think I will recommend this company to others because of the representatives. I have not used the product and hopefully will not have to but I feel good knowing I have it.

They explained every detail of the extended warranty and gave me a very reasonable price for what I needed. My representative Brandon ** is very well informed of all the different extended warranty plans and prices.

I purchased a used vehicle and I wanted full coverage being that it’s an older car. You never how other people take care of things, and I wanted to make sure that I wouldn’t be spending a lot of money trying to get the car fixed. I did my research online, read reviews and checked the Better Business Bureau. I tried to see what their ratings are and CARCHEX seemed to be the best one out there. At first the rep seemed a little pushy, but I understand that everybody has a job to do and he tried to make a sale. After I spoke with them and let them know what I was interested in, things got a bit better. He explained everything to me and once I got back in touch with them, everything was fine. The whole process of purchasing the warranty took about 20 minutes. It hasn't been a month that I've been with CARCHEX, but I feel good knowing that I have the coverage.

I called these individuals after doing a standard consumer review on a Saturday morning and asked their representative if they offer extended warranties for my vehicle which is 12 years old and has less than 86,000 miles on her. I was asked if I had all of my service records and I do. I was then told the California rep was busy but would call me back. Please keep in mind that I now have a verbal confirmation to go with what their website stated (warranties to vehicles which are less than 15 years old or having less than 150,000 miles).

I wanna be covered in case something happened to my vehicle. We were surfing through the internet and I saw CARCHEX had good reviews, although the cost was about average as the rest of the extended coverage providers.

I went to my dealership with an oil consumption issue with my vehicle and had nothing but problems from the start of the warranty process. The communication between the dealership and Carchex were the pitts! I called the administrator of Carchex's warranty and the representative began to inform me of all they were NOT going to cover under my specific warranty. If I had known what I know about Carchex now, I wouldn't have purchased this warranty!!! Buyers please beware.

I decided that acquiring extended coverage for my car would be a good thing. I looked extended coverage providers up on the internet and CARCHEX had 5 stars. I purchased the protection plan over the phone and the customer service reps were helpful. It is nice to know the protection plan is there if I need it.

The guy I worked with was excellent. He obviously was well versed in his field and he was very very helpful. In addition, I found out that the company’s really preferred me to take my vehicle to a Mercedes dealership! That told me they were looking out for my interest!

Given the nature of my car, something could go wrong with it and it could be expensive. I also got emails about warranties all the time and I decided to look into it. CARCHEX was one of those people that reached out to me, so I talked to them. I also looked online a little bit about them and I liked what I read. Then reading their contract and so forth, it all seemed solid. So, I decided to purchase from them. I ended up with a plan that pretty much covers the car except for the obvious things that it doesn’t cover. The rep who assisted me was good and he answered a bunch of my questions. When I really pressed for some details, he brought on his manager who answered the few questions that he couldn’t or maybe he just brought his manager in to close the deal.

The warranty I had on my vehicle wasn’t covering anything and I decided to look into extended coverage. I had CARCHEX before and their customer service was excellent. They always wanted to answer any questions. When I had problems with my old vehicle, they assisted me without any problems and made sure that all my repairs got done on time. My old company only covered the powertrain, motor and transmission but CARCHEX offered a much better deal with more coverage on suspension and brakes. It's a bumper-to-bumper warranty at a cheaper price. Plus, the payment plan was very easy to set up. I did it right on the phone when I made my initial payment the day I got the coverage.

My current coverage expired, and I was needing to get an extended coverage. CARCHEX gave me a better price and it covered more vehicles. Their representatives were really good as well.

I got a used Lexus and it’s such an expensive car. Extended coverage is the best way to go in case I need some repairs. I went online searching and on the online thing, it suggested CARCHEX. I gave them a call. I didn’t really have any ulterior motive for calling them, except that I got a notice that it was a good company. So, I gave them a try. I talked to PJ and I asked him questions that he couldn't answer so he put the service manager on. Ken, the service manager, did most of the legwork as far as selling me over. Then, I had more questions that I called back later and talked to PJ about. They pretty much cleared those up for me.

This company and the adjuster they use, American Auto Shield, are crooks. My car has been broken down for going on three months and still no information from this company. I have called numerous times and have been put on hold for hours to only have the phone line be disconnected on me just before handing the phone to the mechanic. THIS COMPANY IS PROVIDING SERVICE IN BAD FAITH TO AVOID PAYING RIGHTFUL CLAIMS. I am about to make my third monthly payment after my claim was filed. I am now in the process of hiring an attorney.

One of the worst companies to deal with and I am so glad that I decided to cancel my warranty plan. They're super fast to get you a warranty, set up interest free payment plans and get your credit card info for the first payment. DO NOT GET CAUGHT! Hold time for sales - 0.5 seconds. Hold time for customer service - No one picks up most of the time and they have you leave a message and never call you back. Try for yourself if you don't believe me. They have about 10 times more people for sales than for customer service. It tells you how much you're worth to them after you purchase. And here's the cancellation process after you purchase directly from the email I got.

Bill was excellent and I could've had a better person. He was very knowledgeable about the product and was very descriptive. Thanks for all of your help and I look forward to doing business with you in the future. Blessings!!!

I looked into acquiring extended coverage for my vehicle because it has a lot of miles. I bought coverage from CARCHEX and my experience with their customer service was excellent.

I was already with a different extended coverage provider and I wasn’t satisfied with the service so, I switched over to Carchex. I read up some reviews and they had some good ones. Their customer service was pretty excellent and helpful. When I inquired about the packages, they kinda went in-depth more so than other ones I dealt with. They told me exactly what the package is going to cover. Also, setting up the payment plan was fairly easy. Everything went well.

I purchased a used vehicle but it didn’t have a warranty with it and I wanted to make sure that if anything goes wrong, I won’t have to be spending out of my pocket. I wanted to make sure that if anything goes wrong with the engine, it will be covered. I checked with a couple of places but CARCHEX was the best. Their rep, Bill, explained everything to me. He was a good guy and he put all that my warranty covered. He also told me that I would be getting a package in the mail which I did. The interaction was pleasant and I felt good that I got the coverage. I’m satisfied with CARCHEX and I’d recommend them to a stranger on the street.

The car dealership provided a more expensive option for an extended warranty, so I looked at alternative options. I requested a quote from CARCHEX and they got back to me. It was a straightforward process. I was thoroughly assisted by the rep and he gave me every information that I needed. My initial experience with CARCHEX was good. However, I cancelled and the process is taking a while. I sent Adam an email a couple days ago and he told me that he was gonna put the process in place, but I still haven’t heard back from him if it was cancelled or not.