CARCHEX Reviews

My customer service person from CARCHEX was great and very friendly. He knew the warranty program in and out. My vehicle has a lot of high-tech options and I want them to not cost me a fortune if they go out. I decided to use CARCHEX because I thought that the coverage sounded awesome. I was also told that it was up to $10,000 a month that could be used to fix my car versus over the life or up to 100,000 miles. I know that there is a cap-out and I'll need to stay consistent with CARCHEX but at the end of my term, I'd be able to renew at the same rate. That is huge because usually, it's up to the value of the car, which my car is about $10,000. I have a Toyota Sienna from 2011. So, its MSRP is $40,000, but right now, it's worth $12,000. Fixes can be really expensive. So, I might upgrade my warranty to include more.

I was looking for some extended warranty service for my car. I was having what might be a transmission problem, which would be very expensive. That made seem cost-effective. Spend $90 a month on CARCHEX, pay a $300 copay and get my $4,500 transmission replaced or repaired. I made sure it would cover what I needed. I haggled with CARCHEX a bit on the price. They wanted 130 a month. I told them it was too much. I said, I'd like it under $100, and they did the old "let me get my supervisor" thing. They said, "We could do this for 99. Would that be all right?” I said, "All right, I'll do that.” You could probably get this down to 79.99 a month. That is the point at which CARCHEX says, "That's too much." But 80 bucks a month is as low as you can get this. You should go into that like I did. I researched. I already knew that it would cover me, or I wouldn't have gone to them. CARCHEX was a bit less expensive, but covered a bit more.

I did an AI search between Endurance and the other company that I had seen. I wanted to see what was really out there in that kind of market. AI went through all kinds of reviews and found that people had some good things to say about CARCHEX. So, I settled on them. At the time, I bought a used car that had 60,000 miles on it. And within a month, the transmission had some issues, and the transmission had to be replace the transmission. I bought it from a dealership, so they took care of that.

A friend of mine had Carchex, and my mother-in-law, who's a mechanic, looked into it and said it was a good idea. We have an older 2006 vehicle with low miles, and she said it would be good to have coverage just in case something happens. The sign-up process was easy. I called the phone number, and my mother-in-law helped me with it too, because she knew exactly what to ask about, such as what was covered.

I tried to go to the CARCHEX website before calling the number. I tried to do a little research before calling to see if it's even something I'm interested in. By the time I called, the person I spoke to was able to give me even more information on where to go and look to check against other car warranty businesses. He was very helpful and knowledgeable. He knew about other brands that were in the industry as well to help me toggle along, “They do this, we do this. And this is why our product is so much better because we do this and we don't do that.” I've had two others before that I was not happy with. So, I was armed with the questions that the person that CARCHEX had answering the phone was able to assure me and give me good feedback on that's not how they operate.

I looked up CARCHEX online, and I saw some good reviews. I liked the month-to-month option, so that's why I opted in. The initial setup was easy.

The guy at CARCHEX that I talked to was knowledgeable. He went over everything with me, how it works, the deductibles. He explained how the first three months, the deductible is different because people sign up and something is already wrong with their car. He explained that the deductible for the first 90 days is $1,000, and it goes down after that. He was honest. He explained everything in detail. I went back and asked a couple of follow-up questions to him while we were on the line so I could make sure my notes were right. He had no problems answering those questions. It's a month-to-month service. You can cancel at any time. The monthly fee was 150 some dollars. He was in the ballpark of what I was looking for, considering if we weren't paying anything with CarMax. The payments are okay.

I am extremely disappointed with my experience with CARCHEX/American Auto Shield. I purchased a Titanium-level contract expecting the written coverage to be honored. During my current claim, I have repeatedly received changing explanations for why portions of the repair are not being paid, including alleged “overlapping labor” and issues surrounding diagnostic charges. What has been most frustrating is the lack of transparency. I specifically requested written documentation showing the adjuster’s findings, what was approved/denied, and the basis for those decisions. I was told they were not authorized to provide it. When I asked to speak with a manager for clarification, I was told I couldn't, they are behind the scenes only. My advice to anyone considering this coverage: don't. My experience trying to obtain clear documentation and explanations during an active claim has been nothing short of criminal.

I use CARCHEX, and they're good. I've been with them for 10 years and it has been good. The place where the vehicle was being repaired would file the claim. I don't have to do anything. Excellent price.

It was pretty easy to sign up with CARCHEX. I was just trying to find something that'll cover the main stuff and not that expensive. Initially, they offered a higher rate but I told them, "No, no, no, never mind, I'm okay," and then they dropped it down. CARCHEX said it was $90 a month until I decided to stop paying it. They told me what it covers and that it's month-to-month. So the other places might be two years or three years and you gotta do it again. But this one is gonna be locked in at that price until I decide to stop paying.

I bought a pretty expensive vehicle that was secondhand, and I wanted help with extending its life. So, I looked into aftermarket warranties, and I randomly picked CARCHEX. I didn't have any prior knowledge and just jumped on them, and I am so happy that I also bought a plan for my daughter's vehicle. I have separate plans with them. They have treated me right. I have filed claims, and the process has been smooth and easy. I've done three claims over the life of my Cadillac. I looked for facilities that accept extended warranties, so that they know all the ropes. The place I went to was an authorized seller for CARCHEX. So, they kind of took care of everything and made it really smooth and painless. They were good people, too. I have already passed on CARCHEX to several people. Their customer service reps have been thorough, professional and pleasant. The warranty is very well-priced.

The enrollment process went well. We had questions. They had questions. We went through a lot of process, but it wasn't bad or intrusive. The reps were very knowledgeable and they were good at what they did. I didn't feel like they pressured me into buying it. It's good to get CARCHEX if you're not knowledgeable about car repairs. That way, there's some intermediary that's in there to help out. It covers the major engine problems. But the cost was a bit high. I hope it covers everything that I think it does.

We used to always go through Endurance, but they're no longer able to provide services in Massachusetts. So, CARCHEX was the next best listed online. Originally, I thought the sign-up process with CARCHEX was good, but it turned out that there was miscommunication about what I actually ordered. So, I was under the impression I was getting 36 months or 100,000 miles, whichever comes first. What I actually got was 36 months or 100,000 miles on the odometer, and we bought the vehicle at 50,000 miles. So, really, I got 50,000 miles, not the 100,000 I thought I was getting. We got our booklet in the mail with the coverage, and it said 36 months or when the odometer reads 101,000 miles.

I got quoted a very high price at the dealership when I bought the car. I searched for other options and off Google, it said that Carchex was one of the higher-rated auto warranty companies. I called them, got a quote and went from that. I asked them a bunch of questions and they were able to answer them right off the bat so I knew what they were talking about. If something ever went, like the powertrain, I have something to fall back on instead of paying out of pocket. They told me to have all the maintenance records up to date from when I bought it. The sign-up process was easy but the price is a little higher than I was anticipating.

I would recommend CARCHEX. I called them and got a quote. They offered coverage that other companies weren't providing, like covering the engine and transmission.I thought about it for a while after looking at other companies. A month later, I called CARCHEX back and negotiated the rate a bit and had the policy issued.

I purchased the CARCHEX before I purchased my car. Then when I went to the dealership, they gave me a rough time. So I didn't purchase the car. I had to call CARCHEX. It worked out perfectly, that whomever my husband was talking to returned that call. I got that person and I said, "Well, it's a good thing you called because I ended up not buying that car.” So they went ahead and canceled it. Everything's still good at this point. But 10 more minutes down the road, the car dealership called me back and said, "We're gonna put new tires on it,” because I wanted new tires, or I wasn't buying the car. So, I called CARCHEX back, but they wanted to charge me at least $100 more for the same exact thing.

I had multiple conversations with CARCHEX. They said, “You have a car insurance. If you don't use it, you feel like you lose the money, right? But if you don't have car insurance and you have an accident, then it’s a problem.” That's the reason I purchased this, to make sure if something happened, we can share the cost. The price is not expensive. It's 160 a month. We went through the coverage. CARCHEX told me that all the components which are in the high-tech car are included. It's very comparable to the original manufacturer. They call it a bumper-to-bumper warranty, to which, I said, “Okay. Let's see.” I hope I never will use that. In case of something, I want to be not shocked. I liked that CARCHEX did not ask to pay upfront for the old warranty. And there is month to month. For some reason I don't like it, I can walk away. Some other companies keep you on hold.

I got an extended warranty because of all the electronics in my car. CARCHEX had good reviews on the internet. Also, their representative was very polite and knowledgeable. So far, so good.

CARCHEX offered the best deal. If they hold true to that deal, then it was the best thing I could do to protect the vehicle long-term. Everybody was great. I paid it in full. Signing up with them was a simple process.

I spoke with someone over the phone, and the sign-up process was good. The package was affordable. It included the powertrain, tranny, cooling and AC, which is pretty important. CARCHEX is pretty good. Hopefully, when we need them, they're there for us.

CARCHEX came up on a list as one of our vendors at my job. Then I started looking at the ratings of the various ones out there and CARCHEX had favorable ratings. So I signed up with them. I filled out the form online and a representative contacted me. If I have a claim, I have to reach out to CARCHEX. I do not have to go through their preferred vendors, but I can use their preferred vendors. The rep explained all that stuff. It was all positive interactions. The policy covers the powertrain, which is extremely expensive based on the car I have. Also, I could pay it monthly, so I don't have to totally pay for the extended warranty outright. There were a few of the vendors that you had to pay a big lump sum.

It has been two months since I signed up with CARCHEX. I liked their price. I received the hard copy of my contract and handbook. However, I haven't had any experience with them.

I liked the price that CARCHEX offered. I've had them for one month and I could start using the warranty in 25 days.

We bought Zurich and they covered very little. I got CARCHEX and hopefully, they'll cover better than Zurich did because Zurich was bad news. We've only had it a month. Signing up was really easy.

I've dealt with CARCHEX in the past. I signed up again. I called them, and they were able to get me the coverage that I was looking for. I have the handbook and it's very straightforward. There's no fine print that they're hiding. So, it’s good.

It was very easy to sign up with CARCHEX. Their rep went through all the little steps and told me what was covered and how much was my down payment. She got me approved for roadside assistance. I was approved for six months, and then it started that day that I had signed. The cost of the monthly coverage is reasonable, and customer support does very good.

CARCHEX had the best deal out of the ones I checked with. I spoke with their rep to sign up. It was all very easy to do. I received the hard copy of the contract and the handbook in the mail. I have the little cutout piece that I'm supposed to put in the car, too.

When I signed up, the rep was helpful and insightful. I recommended CARCHEX to somebody just now.

I saw CARCHEX on Google. Signing up with them was fine. I'm happy with their customer service.

I have a Kia Telluride and I had it covered thru CARCHEX because of their pricing. At the time, I was trying to go with who had the best rate and the cheapest price. I did majority of my application online ad I've been their customer for about three months. They get a 4-sar rating.

I got a brand-new car, and a couple of things were happening with it. So, I was encouraged to get a warranty. I was on ChatGPT and I found CARCHEX. They gave me such a good price, and compared to everybody else, they were considerably lower. The representative that I talked to was very polite and informative. She didn't rush me on the phone. It was a very pleasant experience. They've been really good not spamming me with everything. But it was a little confusing to get the documents from the website.

I liked the coverage that Carchex offered. Their handbook is fine. I had gotten it by email as well, and I had already looked at a copy of what the contract would be a month before I purchased it.

If you have a place that you can go outside of a dealer that you can trust the mechanics and if you can trust that they're going to give you quality parts, it's worth it if you have that. If you're somebody that’s just going to have to go where you got to go because you don't know anyone, you have to just go to your best bet, I would try to find coverage somewhere else, or just save the money myself.

The Carchex rep I worked with was super nice and friendly and answered all my questions. I asked her if there were any hidden fees. She said there were no hidden fees. So, that got me. She was good.

I've always heard an extended warranty is something good to have and something that could potentially help me save money down the line. I had a friend of mine speak highly of CARCHEX. I spoke to a representative when I signed up. I've been with them for about three years now. Having something for military would have been helpful. Their claims process has not been too bad. This recent claims process was a little bit of a headache. Supposedly, there was a three-month waiting time period, which I honestly don't recall being told to wait three months before filing a claim after opening a new account. I recall being told 25 days. I had called specifically regarding that, and I was informed, “Yeah, sure, go ahead. You’ve passed your 25-day mark."

I bought a used vehicle. It had relatively low miles, but it had a lot of electronics and stuff on it. So, I thought it'd be a good idea to get an extended warranty for that purpose to mainly cover a lot of the high-tech stuff. CARCHEX is highly rated. From the research I put into it, they were one of the more highly rated ones. I've had them for about a month now. The sign-up experience was really easy. I talked to several people. We kind of played phone tag a little bit. They weren't pushy at all, which I really appreciate. I spoke to several people, and I appreciate them just being patient with me to do my research and figure out what was best for my situation. I haven't used it, but it seems to be really good coverage. I got their Platinum, which is the highest coverage they have.

I've had CARCHEX for 20 years. I double-coverage my 2006 Infiniti when I bought it off the showroom floor because, as a young person, that was the first time I had my own brand-new car that no one ever driven, and I still have it to this day. The coverage that they offered through Infiniti had a limited amount of time and miles. When I found out about CARCHEX, I did some research, and I thought, “Okay, let me go with them. This sounds like a good deal.” Then I stayed with them over the years. But recently, I started having an issue. A couple of weeks ago, I had a not very good experience with CARCHEX.

I was looking for the maximum coverage, and Carchex was recommended to me by a person who works at a car dealership. The rep I worked with had so much product knowledge. He knew what he was talking about. My sign-up experience with Carchex was fine.

My sign-up experience with Carchex was good and pleasant. It was very transparent. Their customer service was fair and good. I’ve been with them for two months now.

The customer service with CARCHEX was good. They were able to answer all the questions that I had. They were pretty straightforward. They were able to give me a good quote. I feel like it's reasonable. It's just a month-to-month kind of thing, especially for the vehicles that my husband has. I was able to get a discount, too.