CARCHEX

When I talked to the dealership, they said they'd be happy to get me an extended warranty and that it was gonna cost $4,000. I just about choked. Then over the summer, from between May when I first contacted them saying I wanted the extended warranty and they've given me a quote in April, they switched whoever it was who handled their long term warranties and it doubled the cost of their warranties. That doesn't help the consumer and now, I had to handle it. So, I called Kia and they told me to look up extended warranty car coverages online through Prudential and other things. Then I Googled best extended car warranties and CARCHEX was listed on two websites that seemed reasonable. I went to BBB and I checked out some of the complaints about them. I hesitated a little longer because of what I read, but I decided that I was gonna go for it anyway.

When I purchased the warranty, their customer service was good but I did not like their manager. Despite that, the guy I talked to seemed really nice. I got the feeling that he'd give me this price now but if I'd call back later, it'd be higher. But I already contacted them with the intention of purchasing it, so they didn't have to sell me on it. What they had to do was make it cost-effective with a reasonable payment plan for me to be able to afford it. Still, the rep seemed to bend over backwards to get me a deal that would work for me and I liked him.

I spoke with CARCHEX and asked them specifically about the things that were not covered in the other extended warranties, and they were covered by CARCHEX, so I went with them. Also, the sales representatives were nice, efficient, and patient with me. They called me back. They checked with me too. They were good follow-up people. They were very polite and they seemed like they knew what they were talking about. I told them my experience from CarShield and they assured me that that would not be the case with this company. The representative went above and beyond. He gave me his name and personal extension number. He said if I have any problem, I could call him directly so I don’t have to call the company. I actually have a person that I can call and talk to. So, I really appreciated that.

However, I would like to receive a policy so that I could look over it for my scrutiny. I have paid the first payment, and I have it set up to come out every month, but I don’t have a policy. I understand that there are some exclusions, but I would like to know exactly what they are. But this company has less exclusions than most. At this particular point, I’m very satisfied and I would definitely recommend them.

On my first year with CARCHEX, my dealer was able to get my car at a better situation. So I didn’t go through the CARCHEX warranty. I take my car only to the Lexus dealership. And so they were able to take care of my issue several years ago. CARCHEX makes things easy for my dealership and I like that because I’m busy.

Also, just before this last one expired, I had the car for service and it was just the undercover. I checked with CARCHEX and they said the part wouldn’t be covered because it was just normal wear and tear. Even when if it’s something that wasn’t covered by the plan, I didn’t got a, “No.” I got a explanation of, “Hey, this is not covered because it’s a normal wear and tear. It’s not a maintenance-type issue or a mechanical malfunction of the car.” She was able to go that extra mile to help me and she was even able to tell me about what it would cost to get it repaired and so forth. And so that was what I liked about them in that situation.

I went with CARCHEX just for peace of mind. When it was expiring last time, I thought they would let me know with a reminder or an email, and they didn’t. Fortunately, I remembered and I called them and their guy said, “Yeah, you’re still under warranty. It will be expiring soon.” I got a great person on the phone when I called the number. I call him CARCHEX guy. I have his number written down in a folder at home, and he's been really helpful. I’ve already recommended CARCHEX.

The guy I dealt with was professional, good, and he helped me get a discount on the service if I was getting it that day. His supervisor gave me a discount. I was fairly assisted by CARCHEX. I am still waiting on my full contract because I wanted to know if there was any stipulations because I had a salvage title. They said they were able to insure me, but I don’t know if I’d be treated differently if it was a regular clean title. And if you have a salvage title, I don’t know if there’s a difference in price or in services because they say I have a full coverage of motor, transmission, electrics, and anything besides wear and tear items.

The supervisor from CARCHEX who gave me the discount said, “Anything that happens to your car, whether it’s like the axle breaks, or the motor goes, or the transmission goes, or the computer in your car is messed up, you just take it to anybody who’s licensed or contracted with American Auto Shield, and then they’ll just simply use your ID number, and then they’ll call it in to the American Auto Shield for payment.” And he made it sound very simple. I'm gonna call American Auto Shield, and see if that’s the same thing because I don’t wanna have to be paying over something, and then when I actually need it, I have to jump hoops to get my car repaired.

My son recommended me to CARCHEX and other extended warranties are very similar with them in the sense that you have to pay $100 deductible upfront. But it came down to what's covered and it looked like CARCHEX covered more than what Subaru was offering. They offered 80,000 for eight-years while CARCHEX offered about 90,000 for seven years. But I'm not even gonna have this vehicle for seven years. I'm gonna turn it over in the next four to five years and I'd still have more mileage on it. So, even though the Subaru one was a year longer, I went with CARCHEX.

Aside from that, the Subaru one was more expensive. But initially, the first price that I was given at CARCHEX was higher than the one offered by Subaru. However, the gentleman went to his manager then the manager came out and took all the deductions for different items. So, once we got to all the little things that he was able to make deductions for then we became much less than the other one which has worked out really well. Their rep was also very good and very helpful. He answered all of my questions and in our conversation, I finally got around to what's not covered and the list was coming up pretty short considering. So, I felt that if I'm gonna buy one, I'm going to buy the best since the price was lower than the one that wasn't the best they had. So, for me, I got a better extended warranty at a lower price and I'm pretty happy.

So far, I'll see how it works out. It's like an insurance policy. You have it, but you're hoping never to use it. But it's gonna be very valuable just for the peace of mind. Outbacks aren't notorious for being glued to the shop, so I may never have to use it and for me, I don't wanna use it. But if I have to, it's nice to know that you got something there that will take care of business. All in all, my experience was straight to the point and I'd recommend CARCHEX.

Cons: price was a bit higher than others, but they were willing to give some discounts, optional high tech and other options not discussed and cost more to add. Getting customer loyalty department was impossible to get a hold of and never returned calls (however, with the virus outbreak limitations, they may have been understaffed). Had to call advisor several times, but he was The only one who called back or seemed who could help me. Some miscommunication on adding the optional coverage. Was told it would be added as a one time compliment without additional cost, but was told later that they were unable to do it.