CARCHEX

I spoke with CARCHEX and asked them specifically about the things that were not covered in the other extended warranties, and they were covered by CARCHEX, so I went with them. Also, the sales representatives were nice, efficient, and patient with me. They called me back. They checked with me too. They were good follow-up people. They were very polite and they seemed like they knew what they were talking about. I told them my experience from CarShield and they assured me that that would not be the case with this company. The representative went above and beyond. He gave me his name and personal extension number. He said if I have any problem, I could call him directly so I don’t have to call the company. I actually have a person that I can call and talk to. So, I really appreciated that.

However, I would like to receive a policy so that I could look over it for my scrutiny. I have paid the first payment, and I have it set up to come out every month, but I don’t have a policy. I understand that there are some exclusions, but I would like to know exactly what they are. But this company has less exclusions than most. At this particular point, I’m very satisfied and I would definitely recommend them.

On my first year with CARCHEX, my dealer was able to get my car at a better situation. So I didn’t go through the CARCHEX warranty. I take my car only to the Lexus dealership. And so they were able to take care of my issue several years ago. CARCHEX makes things easy for my dealership and I like that because I’m busy.

Also, just before this last one expired, I had the car for service and it was just the undercover. I checked with CARCHEX and they said the part wouldn’t be covered because it was just normal wear and tear. Even when if it’s something that wasn’t covered by the plan, I didn’t got a, “No.” I got a explanation of, “Hey, this is not covered because it’s a normal wear and tear. It’s not a maintenance-type issue or a mechanical malfunction of the car.” She was able to go that extra mile to help me and she was even able to tell me about what it would cost to get it repaired and so forth. And so that was what I liked about them in that situation.

I went with CARCHEX just for peace of mind. When it was expiring last time, I thought they would let me know with a reminder or an email, and they didn’t. Fortunately, I remembered and I called them and their guy said, “Yeah, you’re still under warranty. It will be expiring soon.” I got a great person on the phone when I called the number. I call him CARCHEX guy. I have his number written down in a folder at home, and he's been really helpful. I’ve already recommended CARCHEX.

My son recommended me to CARCHEX and other extended warranties are very similar with them in the sense that you have to pay $100 deductible upfront. But it came down to what's covered and it looked like CARCHEX covered more than what Subaru was offering. They offered 80,000 for eight-years while CARCHEX offered about 90,000 for seven years. But I'm not even gonna have this vehicle for seven years. I'm gonna turn it over in the next four to five years and I'd still have more mileage on it. So, even though the Subaru one was a year longer, I went with CARCHEX.

Aside from that, the Subaru one was more expensive. But initially, the first price that I was given at CARCHEX was higher than the one offered by Subaru. However, the gentleman went to his manager then the manager came out and took all the deductions for different items. So, once we got to all the little things that he was able to make deductions for then we became much less than the other one which has worked out really well. Their rep was also very good and very helpful. He answered all of my questions and in our conversation, I finally got around to what's not covered and the list was coming up pretty short considering. So, I felt that if I'm gonna buy one, I'm going to buy the best since the price was lower than the one that wasn't the best they had. So, for me, I got a better extended warranty at a lower price and I'm pretty happy.

So far, I'll see how it works out. It's like an insurance policy. You have it, but you're hoping never to use it. But it's gonna be very valuable just for the peace of mind. Outbacks aren't notorious for being glued to the shop, so I may never have to use it and for me, I don't wanna use it. But if I have to, it's nice to know that you got something there that will take care of business. All in all, my experience was straight to the point and I'd recommend CARCHEX.

There was this one company that I checked on and I spoke with a guy who was very nice, but I read some bad reviews that they were a scam and that they weren't gonna cover what they said. They refunded my money, which was a good thing and I was happy about that. Then, I did another company called Endurance but I had a bad experience with them. So then, I did a little more research and CARCHEX popped up. They were the third best warranty to get. I read some reviews and a lot of people were pleased, and whatever parts they needed covered were covered. I'm a big review person and the reviews made me choose CARCHEX. It made me feel comfortable to go ahead and give them a chance.

I got a good price from CARCHEX. I paid them the money and it has been a week since I made a purchase from them. The rep who I dealt with at CARCHEX was very nice and informative. He took his time and took care of my concerns. He also informed me that they cover emission parts, which a lot of warranty places do not. He went through everything and also informed me that Endurance company is no longer recognized by the Better Business Bureau. So, he was glad that I didn't go with Endurance. He ensured me that if I ever have a problem, to call him directly because he is my representative. I recommend CARCHEX, although I'm getting a little leery because I still haven't received any kind of welcome package. The rep said it would take two days to get the package. I'm hoping I would get the package soon.

We talked to five different places and CARCHEX has the best price that we found. I filled out an online thing that ended up saying what my interest was and then, Chris, their rep, called me within the next day. He went over some pricing options and different package levels. And then, I told him that I don't make decisions right away, so I asked him if he could email stuff. He emailed me everything. I went over it with my son-in-law and my husband. And then, I asked him to call back another day, so he called back another day and then we ended up doing it.

He was not pushy. He was very informative. What I don't like in salespeople is when they tell me I have to make a decision today, or the price is gonna change, and he wasn't like that at all. He was like, "take your time. This is the information." And he emailed it all to me to make sure that I had it right, instead of writing things down wrong. He was great.