CARCHEXConsumerAffairs Accredited Brand
We're passionate about advocating to help consumers throughout the entire process of purchasing and maintaining a car. CARCHEX Vehicle Protection Specialists are committed to providing consumers with peace of mind by listening to the specific needs of each customer to find the highest level of coverage at the lowest possible price.
I called CARCHEX to check on my plan, and the gentleman on the phone mentioned that there are some better deals as well so we changed the plan that I had. I couldn't finish the transaction right at that moment so I told him to call me back in an hour which he did. We wrapped up the call. He was great, very courteous, and listened to my concerns. He helped me with everything that I needed, and it was an outstanding experience. The person who handled my account when I first got the service was great as well, and he called me again to renew it. I've had two cars covered with CARCHEX and I renewed twice.
It is extremely valuable to have a vehicle protection plan. I've had to file two claims. I just went to the dealership and they contacted CARCHEX and then everything was handled by the dealership. I had no issues with getting my parts covered, and everything went smoothly. CARCHEX's service has been great. There's always somebody available to help you. They offered the best rate and coverage, too.
Thank you for sharing your claims and sales experiencees with us! We appreciate your review, and are happy to have you as a loyal CARCHEX Customer! Please reach out at any time should you have any questions regarding your plan.
I previously had extended coverage with CARCHEX on one of my cars and my experience with them was outstanding. Before that time my extended warranty expired, my specialist, Anthony, started contacting me by e-mail to see if I wanted to get another extension. He kept in touch with me and let me know about the specials. Once, I’ve had some repairs done to the car and I had no problem whatsoever with CARCHEX making the payment. The vehicle protection plan is extremely valuable because the repairs of the cost later depend on what the issue is. I tell my friends how fantastic CARCHEX is.
Very happy to hear Anthony was able to assist you! We appreciate you taking the time to share your experiences with us. Thank you for choosing CARCHEX and being a loyal customer!
Carchex had clear warranty description, good customer service on calls, and has been very easy to use with minimal amount of my time required in the warranty process. I've had Carchex warranties in the past and they've exceeded my expectations. They were extremely easy to work with and the pricing for their new warranty was competitive as compared to all the other companies I've checked with. There were a couple of complicated repairs on my last car and Carchex worked directly with the garages. I’ve had other warranty companies in the past where I had to get involved and steward that warranty interaction. With Carchex, it was just as simple as me just writing my deductible check and the work got done.
Thank you for sharing your sales and past claims experience with us! Very happy we could assist, and we appreciate you leaving your review!
Great service amongst every employee and will continue using them. Very helpful and understanding. My work on my car got done in a professional and Proficient time. They worked with me throughout every step and was understanding. I would recommend.
Thank you for sharing your experience with us! We are very glad to hear you are pleased with your service,and happy to have you as a CARCHEX customer.
Will was very helpful and knowledgeable of the product in which I was buying. Also busy as I was he took the time to call me back and follow up with me. The warranty I purchased has me covered all the way around for another 4 years. Carchex beat out the other companies with lower prices and better coverage.
Thank you for sharing your experience with us! Very glad to hear Will was able to assist in setting you up with coverage.
A vehicle protection plan is valuable to have especially if you're buying all these cars with all the gadgets and fancy stuff in it. With the type of vehicle that I have, I'd rather have some assurance in my head that I would be covered if something does go wrong. CARCHEX has good ratings online compared to most of the other companies and I had a good experience with them. Their protection specialist was very sincere when he was talking to me. He went through the coverage and advised me certain things that I had failed to look up like the advanced electronics packages and the key replacement, which I also included in my warranty. Also, a lot of these companies won't let you take your car to the dealership, but the gentleman said that they would allow me to take it to the BMW dealership with CARCHEX. Overall, it was a straightforward and steady process and they addressed whatever concerns I had.
Thank you for sharing your experience with us and for choosing CARCHEX! We appreciate your review.
We had CARCHEX for the past 2.5 years and it has been a great experience so far. In the three instances that we had to use the warranty approval has been seamless and painless. We recommend the warranty to anyone that one to have a peace of mind with your used car especially if you are still paying for it.
Thank you for leaving your review with us. We are very happy to have you as a loyal CARCHEX customer!
I bought a used vehicle and wanted the extended warranty. And while CARCHEX is more pricey than I thought they were going to be, they worked with me as much as they could. The person I worked with was good. His name was Shawn and he tried to be as accommodating as possible. Under the circumstances, I had a pleasant experience with CARCHEX.
We appreciate your review!
What a great experience I had with the highly trained and knowledgeable sales representative Bill **. He spent ample time explaining and reviewing all of my options for a service contract. I would highly recommend Bill ** to anyone in the market for a third party service contract.
Thank you for your feedback! Happy to hear Bill was able to assist you!
Dave ** was very helpful and honest with me when ordering the right plan. I would highly recommend him. Dave was very knowledgeable regarding Toyota car dealership tactics when servicing your car. He also gave his direct phone number in case I had future questions. Thanks again Dave for the GREAT customer service.
Happy to hear Dave was able to assist! Thank you for leaving your review with us.
CARCHEX was highly recommended by one of the sites. I went to their site, got information and took the deal. Purchasing from them was simple and it was not a big deal. Buying the car was a huge deal, but not the extended warranty. A lot of people said not to waste my money but when I found out it was half the price and I was getting a lot more from CARCHEX than I was getting from Subaru, I thought it was the wise thing to do. My mechanic recommended that I get extended warranty, but he recommended going to Subaru. But I found Subaru just crazy. I would tell others that CARCHEX is a reasonable approach.
We appreciate your review! Thank you for choosing CARCHEX!
I had coverage with CARCHEX before and I renewed it for a different vehicle. My experience was great. I spoke with Alicia and she was the one I was in touch with. She gave me the price which was cheaper than anybody else. She also kept in contact with me. We kept going back and forth through email and text messages for a few months, and she’s always available when I need her. Having a vehicle protection plan is very valuable and I'd tell others that CARCHEX is the company that they need to go with.
Happy to hear Aleesha was able to assist you. We appreciate you taking the time to leave your review with us, and also your continued business!
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The monthly payment of a $170 for a CARCHEX warranty for my car stood out for me. Their loan officer, Anthony, provided all the information that I needed. There was no hassle and they didn't try to convince and rush me to get the warranty, even though I knew I needed it. I even told Anthony that I had to call him back and I would decide, and he set up the follow-up and was patient. I'm now under the 30-day grace period and they have taken the money out of my account, though I still have some questions on where I will take my car if I have to use the policy. Other than that, everybody from the customer service and administrative end was very accommodating and helpful, and I would tell my friends to check CARCHEX out.
We appreciate you review! Happy to hear Anthony was able to assist you!
Having a vehicle protection plan is very valuable. Repairs can be costly if I don’t have some kind of warranty, especially on a car like the one that I'm driving. CARCHEX came up as one of the more popular extended warranty companies and they've got more accreditation. The rep, Tayshaun, was great. He was very helpful and he explained the different packages. He did a good job and assisted me fairly well. Everything seems to be fine.
Thank you for your review! Glad to hear Tashaun was able to assist in setting you up with coverage for your vehicle. Thank you for choosing CARCHEX!
I'd been looking for a good deal on extended warranty for a long time and I finally found it with CARCHEX. Good policy, good price, good coverage, excellent help from Ben. A lot of companies would cover me in California and a lot of companies wouldn't cover my make of car. Happy to find CARCHEX.
We appreciate your review! Happy to hear Ben was able to assist you. Thank you for choosing CARCHEX.
I recently purchased an extended warranty from CARCHEX and was very pleased with the customer service I received from Ben in the CA region. I had quite a few questions before making a final decision and he was happy to help. I didn’t feel pressured at all, but was impressed with his knowledge about the services provided. I am confident that if/when I need to file a claim with this company, I will be just as pleased with the service that will be provided.
Happy to hear Ben was able to assist you! Please feel free to reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!
I'm buying my vehicle pre-owned so I wanted to be sure we were covered for an extended time with that car. I did an internet search of the best rated and CARCHEX was up there. I did contact another firm and in all things being equal, CARCHEX prices were better so that's why I went with them. With German cars, having a warranty is paramount.
My protection specialist, Bill, was great. I looked at some online research and the company that's underwriting my policy had some negative things so I was disinclined for CARCHEX at that time. But after talking with Bill several times, he convinced me. He explained things in a good way. He addressed a lot of the concerns I had in a very thorough manner. He's very professional and very friendly so I was impressed with him. Overall, my initial experience with CARCHEX went very well.
Thank you for sharing your experience with us! Happy to hear Bill was able to assist you. Please reach out to him at any time should you have any additional questions regarding your plan!
My car had over 100,000 miles and CARCHEX was rated higher than most of the other warranty companies. Buying the protection plan was very quick. The process was seamless and painless. My protection specialist was Bryce and he did a very good job. He did a very nice job of explaining the different levels of coverage, the cost, and he helped me understand which was the best one to pick for my situation. I hope I never have to use the protection plan but I feel safe knowing that I have it.
Thank you for your review! Happy to hear your protection specialist was able to set you up with coverage for your vehicle.
Early 2017, I had experienced a lemon. I let the dealership put the extended warranty on my secondhand vehicle, but they never did. I ended up losing the car so now, I wanted to make sure that that doesn’t happen this time. I got duped so I did the warranty and everything. I did some research online and I've seen that there were a lot of positive feedback from CARCHEX. I then decided to try and see if that would work out for me.
The plan and everything worked out so, I was pretty happy with the service that I have received from David. He was the rep that took care of me, set everything up, gave me the information and went through the detail of the package. He ran through everything with me and let me understand that this covers that and what was the best option for me with the secondhand car which was pretty helpful. Having the protection plan is very valuable, coming from all the money that I dished out earlier 2017, trying to fix the car out of pocket. It's pretty reasonable and it saves in the long run.
Thank you taking the time to leave your review with us! Glad David was able to assist in setting you up with coverage.
A warranty on their car is something that people take very lightly. I've got an old car that’s about 12-13 years old and I figured that I needed to come to CARCHEX because I couldn’t make the repairs myself. I’m a poor kid and I’ve got a car, and I’d like to have repairs done on it if it breaks down. If my car breaks down, such as if its transmission breaks down, and I go to a dealership or a garage some place, I would have to pay excessive amounts of money. So, I applied for CARCHEX warranty and I’ve entered it. My interaction with the rep was good and I felt that I was assisted better. They also made it easy for me to see if I could get CARCHEX to help me fix up the car.
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A vehicle protection plan is very valuable because if your car breaks down and you don't have any coverage, you're going to be in trouble. I was getting ready to hit 50,000 miles and BMW recommended CARCHEX and I just called and set up something with them because I knew I needed it. The level of assistance was very good. Their specialist told me everything, gave me the rundown of what would and would not be covered, and answered all the questions that I asked. I started a few weeks ago and, as of now, I would recommend them.
Thank you for the review! Glad we could assist in setting you up with coverage for your vehicle.
I just bought a new vehicle and it wasn’t covered under the dealer's warranty nor the car maker's warranty. I got an auto warrant fro CARCHEX. The rep, Ryan, was very knowledgeable about the company, the warranty and the offer, and he knew a lot about the dealerships in the area. He was informative and explained things. I’m a very factual person and he gave me a lot of facts. He encouraged me to look around and he didn’t hassle me, but he just said, “Okay, you make your decision but we are the best.” After he gave me the information, I researched and looked at other companies, and I called dealerships and asked them about CARCHEX. When I had a concern, I called Ryan back and he gave me a little bit more information. I took two weeks to decide and Ryan was really patient.
Having a protection plan on my vehicle is very valuable. It puts my mind at ease that if anything costly happens, I know that I'm covered, outside of an accident. I'd recommend teaching people the Ryan's approach because it’s a really good approach. I would tell people to definitely check CARCHEX out and request this person.
We appreciate your review! Happy to hear Ryan was able to assist in setting you up with coverage for your vehicle. Thank you for choosing CARCHEX!
Corey was very helpful in helping me to get the right coverage I needed for my vehicle. He was very knowledgeable in the coverages and when not sure, he referred to his supervisor. Very pleasant and professional. Thus far everything is good.
Thank you for leaving your review with us! Happy to hear Corey was able to assist in setting you up with coverage for your vehicle.
My warranty before was coming up about 1,000 miles away, and I was looking online on different coverages that might be available for extended warranties. CARCHEX came up as highly recommended. Compared to others, they had great reviews. Also, the gentleman that I spoke to, everything we discussed in regards to the policy looked very good to me. The protection specialist was very professional and very informative, too. Having a protection plan for my vehicle is very valuable, and I would recommend CARCHEX.
We appreciate your review. Thank you for choosing CARCHEX!
Having a protection plan is absolutely valuable. It gives me peace of mind, and there’s nothing like having peace of mind. I like the fact that CARCHEX does 100,000 miles, where it ends up you would only use 60,000. It’s more money at CARCHEX, but more distance, too. I could have gone with the dealership that I bought my BMW from. However, I liked CARCHEX's Better Business Bureau A-Plus rating and also that they're affiliated with AAA, and I have full respect for AAA and the Better Business Bureau.
The purchasing experience was simple. I just told them what I was looking for and they told me three different services that they had. I chose the Platinum. I liked the fact that it pretty much gives me bumper to bumper protection. The protection specialist were both wonderful. One of them has the plan himself, so that speaks for itself. He answered every single one of my questions and explained to me at great length the plan and how it gives me coverage.
We appreciate your review. Happy we could assist in setting you up with coverage for you BMW! Thank you for choosing CARCHEX.
The signing up process was smooth, I am looking forward to working with CARCHEX to have my car future needs met. I already have informed one of my friends about your services, he is in the process of getting another car, the one he has has approximately 450000 miles on it, and is starting to break down.
Thank you for your review! Happy to have you as a customer!
Vehicle Protection Plan (extended warranty) purchased for 2013 E-150 Van. Geoff ** was very knowledgeable of this product we were seeking for. His kindness, friendliness, and great customer service was the reason we purchased your extended warranty. I will recommend Geoff ** to individuals that would seek a protection plan for their vehicle.
Glad to hear Geoff was able to assist in setting you up with coverage for your vehicle! thank you for leaving your review with us.
I already had CARCHEX before. It just expired and I renewed it. I like that they had a good plan and they cover everything. On top of that, they pay their bills like they were supposed to. Other people take time plans and the few dealers had them wait on it but not with CARCHEX. CARCHEX makes sure they get their money. Their reps always make sure I get a rundown on the plan that I'm getting, what they cover, everything. They were very thorough, a really good deal. They went through every avenue to make it right for me. So far, everything was on point. I drop the vehicle to the dealership, the dealer will call CARCHEX and they strictly tell the dealer to go ahead and fix it. I haven't had anything that they denied. Anything that was sent through they paid for it. I would recommend others to go to CARCHEX to get a better plan and coverage.
Thank you for leaving your detailed review with us, and also sharing your claims experience! Glad to hear you are pleased with your service. We appreciate your continued business, and are happy to have you as a customer!
Every review I saw on the extended coverage I was provided was terrible and when I googled the top five best warranty places, Carchex was the top. The guy I spoke with on the phone walked me through the whole thing and answered every question I had promptly. He was great and I’d strongly recommend Carchex.
We appreciate your review! Glad we could assist.
I had just recently purchased a vehicle and I noticed that the vehicle didn't have any warranties on it, and I was trying to make sure the car was covered. I typed in extended warranties in Google and Carchex was the first name that popped up. The purchasing of the warranty was pretty smooth. The guy seemed pretty professional. He walked me through the steps of the actual coverage but he only offered one plan. I gave him my VIN number for my vehicle and he gave me a fair coverage and price, which was $196 a month. He didn't go into too much detail about the coverage. I'm waiting for my welcome package, so I can go through it and read about it.
We appreciate your review! Thank you for choosing CARCHEX.
I have a Jaguar and I contacted the dealership and they gave me a quote for the extended warranty. But I went online and checked CARCHEX. The pricing was very good, and it’s bumper to bumper coverage. Their four-year plan was $500 cheaper than the three-year plan from the dealership. I spoke with the CARCHEX rep and they sent me the contract to go over. But I didn't quite understand it so I got on the phone and spoke with another rep and he went through the contract with me. We touched on the most selling points and then I agreed to do it. I didn't read it with a magnifying glass, but I was just pleased with it. They were very forthcoming with any information.
My car is four years old and it has 19,000 miles. I don't drive very much. And the way the extended warranties are set up, it is not effective immediately and it would be for 1000 miles in 30 days. But there was no way that I would be driving that much. So then it falls to 200 miles in 90 days, and I'm not happy about that. But the rep told me that's pretty much the industry way of doing it. I accepted that but I still don't drive anywhere. But I have to call them back to know how will they know the miles in 30 or 90 days, and if it would be based on my words. Also, it surprised me that they have no interest in inspecting the car, but I went with it. It works in my favor, so I'm not going to push it too far.
They've had no problems with the car so I'm pretty optimistic that nothing's going wrong, but 90 days is a long period of time to where I will not have any extended warranty in place. I didn’t do anything to find the right answer to that question, until I get the paperwork. But one of the good points with having CARCHEX is that I have the option of transferring it, and CARCHEX buying the plan from me and then it would continue on the car, or I could notify them and I would get a rebate based on the time that I have it. It’s awesome they offered it, and I would recommend them.
We appreciate your feedback! Glad we could assist in setting you up with coverage for your Jaguar. Please feel free to reach out at any time should you have any additional questions regarding your plan. Thank you for choosing CARCHEX!
I've had CARCHEX ever since I got my car in 2013. The first sales rep I had for the first two times that I've purchased it was helpful. He answered all my questions. This year was a different rep because the previous one was working in another area. But I've had nothing but good experience. I just hope they continue to do the services they’ve done before because I had an issue but I wasn’t looking for them to resolve it right away. But they resolved it the next day. The rep had to go to his upper management for it and he got me in and out for the next day and I appreciate that. I'm very satisfied and I would recommend Carchex.
Thank you for your review! We are happy to hear of your experience, and to have you as a CARCHEX customer!
When I learned that my other extended coverage had lapsed, I decided to look into getting an extended coverage for my vehicle. CARCHEX seemed to offer more benefits than other companies, and I had a very professional experience with them. Their customer service was great. The rep went over everything down to detail. I felt comfortable giving him my money. Plus the process was very easy. CARCHEX is the best company to go with.
Thank you for your review! We appreciate your feedback, and are happy to hear your Protection Specialist was able to assist you.
I have a high mileage range on my car and every other warranty usually do lower mileage. I called Carchex and they didn't need a down payment and they just wanted me to settle the first month payment. The rep was a nice guy and he told me everything that ran down to my warranty. I wanted to call around because their rate is a little too high for a monthly warranty. I got it anyway, but he told me that I had 30 days, and if I still want it, I could just keep it and pay on it, but if I don’t want it, then I can just call back and they’ll do a return. The rep also told me that the engine would be covered and I would get car service if my car were to break down and I had to put it in a shop. The warranty is pricey but it's worth it at the end of the day, especially when you don't have the money to pay for your vehicle services.
Thank you for leaving your review with us! Happy to hear your Protection Specialist was able to assist.
I briefly had my transmission go out for me, and a lot of my friends have suggested that because I got an Audi, getting an extended warranty will be best. When I looked online, CARCHEX seemed to get good reviews overall and seemed like they’ve been in the business for a good number of years. The purchase process went smooth and the few questions I had on how I would be able to make the payments and what were the things covered were answered. I had a little bit of trouble having a lot of interference with my phone connection and I had to repeat a lot of stuff, but when the representative understood me, he was able to answer my questions quickly and he felt knowledgeable about what he was talking about.
I appreciated having a protection plan on my previous car. But now, I wasn’t able to actually use it because I ran over the mileage. Still I see that it’s a very good thing, especially given some of the parts can be covered. I’ve also started to look even more, that there's potential for stuff to break on the car just because it’s that car, not because one's doing anything wrong with it, seems to be something that happens fairly commonly. So far, CARCHEX right now seems like a great thing. They’ve been around in the business for a while and they're consistent with highly rated reviews.
We appreciate your review! Glad we could assist in setting you up with coverage for you Audi.
Me and my fiancée decided that we’re probably gonna end up keeping my Nissan at the end of its lease so we wanted some warranty extension. I actually work in the service department for a dealership so I came across a lot of different warranties. CARCHEX is highly rated on the website and also had the most reviews. Although some of it is a little bit misleading because some of the reviews are more towards the purchase experience than the actual use experience.
The representative was fairly professional and nice and answered all my questions. I kind of knew I wanted something at least long-term and the best coverage. So from there he gave me the options and the price points and it was all straightforward and helpful. Being in the car business I know a vehicle protection plan is very valuable. It’s just like purchasing insurance on your car. You may never use it if you don’t get in a wreck but if you do it’s good to have. I don’t wanna make a payment and a repair at the same time so it's very useful.
One thing I would’ve liked to have clarified is why in the same plan there are three different administrators. They have their own administration of plans versus who I got stuck with, which is Auto Shield. I'm curious as what the criteria was because I feel more comfortable if the company that is administering is the same one that I’m buying from. So overall it’s all straightforward and honest. Just that you just gotta ask the questions, look into it and get They’re not trying to hide anything or play any games and they’re not pushy and that counts a lot.
Thank you for leaving your review with us and for choosing CARCHEX. If you have any additional questions or concerns please don't hesitate to reach out to us at any time!
The warranty on my vehicle had run out a month and so I purchased an extended coverage. CARCHEX had good recommendations on the website and here at consumeraffairs.com. It was a good experience purchasing the plan as the reps were able to show me different options and talked to me when I was available. I trusted them. And the overall process was very easy.
Thank you for your review! Please reach out at any time should you have any additional questions regarding your plan.