Knowing that I'm going to hang on to my vehicle for quite a while, having an extended coverage is extremely valuable. I was secured by a different provider at first, then I started checking around and Carchex seemed like a good deal. Their specialist explained what was covered, the terms of the warranty and the terms of payment. He thoroughly assisted me and answered all my questions. It was a totally satisfactory experience and they didn't keep me on the phone forever.
I bought my truck new and will have it a year in February. If anything happens to it, it'd cost me to get it fixed so I purchased a protection plan from CARCHEX. They emailed me and I called them to check it out and it sounded good. I was satisfied with the plan plus the protection specialist was also very cooperative and informative. He answered all my questions and was really nice. I'd recommend them to a friend.
Had a small knock at start up, went away when engine reached operating temperature. Took my car to Napleton Hyundai in West Palm Beach. They diagnosed as bad crankshaft bearings. Napleton took care of everything - no problems. Had a loaner through the entire repair. Total cost to me was $100 defy cable. Current warranty about to expire, going to take out another policy. Well worth the cost. It looks like people who gave bad reviews tried to use policy as soon as they took it out and were denied as pre-existing problem, make sense to me.
My other warranty expired by 116,000 and I had 119,000 on it and they didn't tell me. I called Carchex and they were very friendly. They were pretty much on hand and they had a good price. I'm also trying to get my son to Carchex.
When I bought a car, I didn't get it with a warranty. Then I was hanging out with a friend and he told me about CARCHEX. Their protection specialist was very informative. I made a payment for the warranty and there was a 30-day wait for it to kick in. I’ll recommend it to friends, especially if they have an expensive vehicle since expensive vehicles come expensive repairs. It's very valuable. I have a 490 note and if my car breaks down, it may be about $1,500 to $2,000 worth of work and I’ll be jammed up. I don't want to be in that position. I would rather stay in the $185 monthly and be protected as opposed to not being protected.
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Spoke to Cory ** at CarChex and he was very thorough, reassuring and informative. He answered all questions and covered any concerns that we would have in regards to purchasing an extended warranty. All of my research shows that CarChex is a solid company with ample net worth and that is what you want when purchasing an extended warranty. There are too many companies that promise a great plan, take your money and then go out of business. CarChex is not one of those companies. They have been in business for 18 years and backed by an insurance company that has been in business 121 years. They are not going anywhere. I would definitely recommend to anyone. They also have a $100 deductible PER VISIT, not per claim, which is what some companies do to reduce their exposure. I look forward to the peace of mind this policy brings and will update any and all experiences that we have with CarChex. Hopefully we will not need it but, better to have and not need, than need and not have. Many thanks to Cory ** for his outstanding knowledge and customer service. God bless.
I was initially a little skeptical about this extended warranty company. I have seen several scam companies offering extend warranty and back out when your car breaks down. I'm an automotive engineer and take pretty good care of my cars but still you never know when things start to fail. Had a 8 yr old BMW with very very low miles and I decided to try out CarChex for extended warranty. I had a colleague who gave me a good feedback on carchex based on his experience with his BMW. Ken from carchex helped me out with the initial quote, it was a little expensive compared to the BMW extended warranty but did cover few more things that BMW did not cover on their package.
After couple months I had a DSC light ON and had to take it to the dealer and the dealer directly worked with carchex's warranty group to get it fixed. I just had to pay the deductible and everything was taken care of without any issues. Great service and highly recommend it. Be sure to read the terms and conditions on the extended warranty before you sign up. If you have done any modifications to your original car the warranty does not cover your car repairs and also you have to follow the maintenance schedule on your car to meet your warranty conditions.
I called and decided it was worth the monthly amount of they do actually pay out claims after your 30 day or 1000 miles. The only review I saw related to the pay out on claims was a very disappointed customer who had tried to have repairs done and was denied. It was kind of disheartening due to not finding any reviews from anyone else who actually used it or tried to use it. If anyone can shed some light on the legitness of them actually paying please enlighten me before I make a mistake of they deny a lot of claims then... Maybe I don't need it.
Thank you for your review. We're glad you enjoyed your experience with your Vehicle Protection Specialist and could provide you with a warranty!
Original review: Aug. 27, 2016
I had an extended coverage and it expired. Carchex sent me an email so I checked into it, and the lady I spoke to gave me a pretty good overview so I went ahead and got it. She explained how it worked and she was able to answer every question that I had. Having a warranty is something everybody ought to think about because it’s gotten so expensive getting work done on vehicles already that it’s unreal.
Thank you for leaving your review with us. Please reach out with any questions you may have regarding your Protection Plan!
Original review: Aug. 17, 2016
I have two vehicles on extended warranty with Carchex. They offered a better price and better warranty. It was easy to purchase the warranty and I liked the experience. The rep explained things well. I'm very satisfied.
Factual basis uncertain
Hands down the worst warranty company. Their contract states they cover the steering rack, tie rods and stabilizer links and bushings but when they broke down refused to pay the repair bill of over $3,500. They claimed all of these must have been pre-existing. STAY AWAY! DON'T WASTE YOUR TIME OR MONEY!!
Thank you for your review. Please reach out should you have any questions regarding your Protection Plan!
Original review: Aug. 15, 2016
My car's warranty expired so I went to Google and asked for some car warranty companies. CARCHEX came up and they had the best price than the others. The purchasing process was pretty easy and the rep was very professional.
Happy to hear you have enjoyed your experience with us. Thank you for leaving your review with us!
Original review: Aug. 15, 2016
Having an extended protection plan is valuable and it gives peace of mind, but I hope I'd never need to use it. My friend talked about Carchex, so I checked them out online. Getting the auto warranty from them was easy, and their rep was very nice and he seemed to know what he was talking about too.
I have over 36,000 miles on my vehicle and I needed the extra coverage. I didn't want to go back to the car companies, so I just chose to go to CARCHEX who are cheaper than the other providers. Signing up was very easy and the gentleman was very nice over the phone. He allowed me extra time to get the knowledge and gather everything that was needed. He also provided his personal shop phone number. I would definitely recommend CARCHEX to a friend. I'm very satisfied with what I have with them so far.
We appreciate you leaving your review with us! Glad to hear you had a positive experience with your Protection Specialist.
Original review: Aug. 14, 2016
My warranty was up and I didn't want payments to come out of my pocket if anything would break down on my car. CARCHEX kept sending me brochures in the mail. I purchased the warranty and the salesman was very helpful, detailed and was a really nice guy.
We appreciate you leaving your review with us are are happy to have you as a customer! Please reach out if need be with any questions regarding your plan.
Original review: Aug. 14, 2016
I wanted to make sure that my car is covered and I didn't want any high out of pocket cost, so I needed to cover my car. Out of pocket repair costs can be out of this world, so I'd rather pay a monthly premium for a couple of years than a big $500,000 to put down to get something fixed. When I went to the local Chrysler dealership, their rates were a lot higher than CARCHEX. That's when I called around and I heard good things about CARCHEX. I talked to the gentleman who sold me the warranty and he told me that there were things that it covers and it's far better than my factory warranty. He explained everything to me and I left without any questions. If I have any questions, I know how to reach out to him. I put my trust in CARCHEX, they took care of me and I am a happy customer so far.
We are glad to hear all went well while purchasing your protection plan. Thank you for leaving your review with us! Happy to have you as a customer.
Original review: Aug. 13, 2016
I've got an older car that I wanted to have extended warranty on. I just got one from CARCHEX and everything went well.
We are glad you enjoyed your experience with your Protection Specialist! Thank you for choosing CARCHEX!
Original review: Aug. 13, 2016
Anytime that I've ever purchased used a vehicle, I always get an extended warranty 'cause you won't know the cost. Being a female, I don't want to be broken down on the highway. I went online and submitted a request then CARCHEX was the first one to respond. The person who called me was friendly, helpful, and offered me a payment plan so everything just fits. Their purchasing process was pretty easy as well, I greatly appreciate that. I'm really excited and hoping that I don't ever have to use it. But if I do, I know that they're there knowing that I have a backup – that's what I consider my protection plan. So that's important.
My car costs two arms and two legs to repair. CARCHEX's plan was a fair deal and I liked its length. I talked to three reps but the first rep was a pest because he called an awful lot and seemed desperate. The others were informative and able to answer my questions.
Purchasing the extended warranty from Carchex was fairly easy and their rep was really nice. He got me what I asked for. I don't know if I would need it, but it's just good to have one.
I was told I didn't have coverage on my vehicle so I got Carchex. I spoke with Dan who was outstanding, really took his time and explained everything. I truly appreciate everything he did for me.
Greg was awesome! He gave me all the information I needed to know. He was very pleasant and accommodating. He also checked up on me constantly to take care of the plan. The plan is pretty awesome to me, especially for the price. I recommend it.
The specialist I spoke to was good and he answered all my questions. Getting the plan was easy, and I recommend Carchex.
I've reached 100,000 and we don't have protection, and anything could go wrong after that. Carchex kept calling me about the protection plan, so I went ahead and chat with the gentleman and he explained everything to me, so I signed up. The protection specialist was pretty professional.
I've recommend CARCHEX to other people. I got them because I like their price. Purchasing the warranty was very easy and their rep has been professional.
It's a wise decision to get an extended coverage policy for my vehicle. Carchex was rated better than anybody else, so I got my warranty from them. Purchasing it was easy and their specialist was good. I'm satisfied.
I had purchased a used vehicle with no warranty on it. My wife and I decided we needed a warranty for it so we got one and went with CARCHEX. There were other companies that had contacted me in my email and CARCHEX was the only one who was calling. I talked with their representative named Shenica, who explained about the warranty. She called me a few times and she did fine.
My current warranty expires in August so I was looking for some extended insurance and I searched online. I picked the first one that popped up and the customer service was not nice. I called the second one which was Carchex and got a customer service guy that explained it well. He was very professional and answered all the questions which made me feel very good. Carchex is also very practical. I was able to put all the information online easily. My car is very expensive. In case I need to repair my car, it would be very costly. So that's why I think it's important to buy an extended warranty but I hope I would not need to use it.
Having a protection plan while still paying for a vehicle is of utmost importance. My warranty was due to expire so I got CARCHEX. The dude that I talked to helped me out real good. He was patient and made everything crystal clear to me.
It's very valuable to have a vehicle protection plan. I got mine from CARCHEX and purchasing from them was very easy and it was done right away. DJ, a CARCHEX agent was the one who persuaded me into buying their vehicle protection plan. He kept on calling and giving me all the things that they would do. He explained everything well and we had good conversations. I also like that fact that when he called and I told him it's not a good time, he'd asked me when the best time will be and he'd call me back two days or a week later. Half of the times he called, I wouldn't answer my phone but he kept calling until I finally said to him I'm going to give it a shot. DJ was a good guy and stood with it. Some companies don't do that.
Lauren FixAutomotive Contributing Editor
Lauren Fix is an automotive expert who earned the title of The Car Coach, and is recognized throughout all forms of media as a woman with in-depth knowledge on vehicles, technology, automotive finance, repair and trends. Founder of Automotive Aspects, Inc., her understanding of automobiles has made her the “go to” person on TV, radio, print and the internet. She writes a column for multiple outlets including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on all the major news and morning shows discussing the latest updates on cars that will help drivers of all ages learn to about cars and make smart decisions.
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CARCHEX displays a strong commitment to customer service. Endorsements from names like CarFax, Lending Tree, DMV.org, Cars.com and more give them a well-earned reputation for excellence.
- Services: 24/7/365 CARCHEX Direct Quote Engine instant quoting system allows customers to speak with a CARCHEX Extended Vehicle Protection specialist and simultaneously view online the same coverage information as the protection specialist. Customers can also perform product comparisons, view contracts and access auto warranty benefits and features online while speaking to a specialist. Customers can complete their purchase via phone during business hours or online 24 hours a day, 7 days a week, 365 days a year.
- Claims Paid Directly to the Repair Facility: CARCHEX covered claims are paid by the provider directly to the repair facility. No need to wait for reimbursement. It’s fast, easy and convenient.
- Not a direct seller: CARCHEX does not supply the protection plan directly. Instead, they act as a broker to get consumers the lowest price on an extended warranty.
- Best for Busy families, high-mileage drivers, new car owners and used car owners.
CARCHEX Company Profile
- Company Name:
- Company Type:
- Year Founded:
- 118 Shawan Road, Suite 210
- Postal Code:
- United States
- (855) 796-7378