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Phoenix Extended Care

Miami, FL | formerly Wynn's Extended Care, Inc.

Phoenix Extended Care
Overall Satisfaction Rating 1.40/5
  • 5 stars
    7
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    2
  • 1 stars
    71
Based on 81 ratings

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    Phoenix American provides vehicle service contracts and packages by partnering with a large network of local car dealers. Its plans are available exclusively through dealerships, but they’re ideal for used car owners with high-mileage vehicles. The company is a partner of Nationwide Mutual Insurance Company.

    BOTTOM LINE

    Phoenix American works with a large network of dealerships and partners to provide vehicle service contracts that help cover auto repairs. The company offers several tools and services through its website and covers most vehicles.

    PROS

    • Covers most vehicles
    • Extensive partnerships
    • Variety of tools and services

    CONS

    • Tech-dependent policy handling
    • Available only through dealerships

    Top Phoenix Extended Care Reviews We Found

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer

    I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for a coolant leak to find out I actually needed a whole engine replacement all with no problems and a rental car...

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    Rated with 5 stars
    Verified Reviewer

    ..the rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I had to pay was the $100 deductible...I’m back sailing in my beauty…

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      What is Phoenix American?

      Phoenix American provides vehicle service contracts and guaranteed asset protections. It partners with Nationwide to offer drivers access to auto service agreements through a large network of dealerships. The company offers three levels of coverage:

      • Phoenix Extended Care is ideal for dealerships that want to offer two levels of coverage designed for new and used vehicles. It has multiple deductible options ranging from $0 to $100 and disappearing deductibles. Perks of this plan include:
        • 24/7 roadside assistance
        • Towing coverage
        • Trip interruption coverage
        • Rental car coverage
      • VALUEguard+ offers three coverage level options for cars with high mileage (Powertrain, Classic and Premium). Its deductible amounts range from $0 to $200. Additional coverage includes:
        • 24/7 roadside assistance
        • Towing coverage
        • Rental car coverage
      • VALUEcare+ is designed for dealers that specialize in used vehicles with high mileage. This plan’s deductible plan is $100, and its perks include:
        • 24/7 roadside assistance
        • Rental car coverage

      How does Phoenix American work?

      Phoenix American works through e-contracting. If you’re a car dealer, you can contact the company’s sales representatives by email, phone or website contact form. Once you’ve provided some information about your dealership’s contract needs, Phoenix American will create an individual account for you so you can connect with its service providers to create a tailored plan.

      Phoenix American costs

      Phoenix American offers a few different coverage packages to fit your dealership’s needs. It doesn’t disclose pricing on its website, but its deductible amounts range from $0 to $200, depending on the package and vehicle requirements. If you’re interested in finding out more about Phoenix American’s service contract pricing, contact a representative through the website or by phone or email.

      Phoenix American FAQ

      Where is Phoenix American available?
      Phoenix American works through dealerships nationwide.
      Can you file claims online with Phoenix American?
      Because Phoenix American sells its vehicle service contracts to car dealerships, you’ll need to work with your dealer to make claims.
      Does Phoenix American offer warranties for motorcycles?
      Yes. Phoenix American offers warranties for nearly all vehicle types, including motorcycles.
      How many claims can I submit per year with Phoenix American?
      The company doesn’t mention any limits for claim filing; however, its terms are subject to change, so consult a customer service representative to be sure.

      Do we recommend Phoenix American?

      Phoenix American offers a wide variety of vehicle services. It’s a good option for used car dealerships that want to offer their customers access to vehicle service contracts with online services and easy-to-access information. The company has a large dealership network and nationwide partnerships, making it highly accessible.

      Phoenix Extended Care Reviews

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      How do I know I can trust these reviews about Phoenix Extended Care?
      How do I know I can trust these reviews about Phoenix Extended Care?
      • 2,594,823 reviews on ConsumerAffairs are verified.
      • We require contact information to ensure our reviewers are real.
      • We use intelligent software that helps us maintain the integrity of reviews.
      • Our moderators read all reviews to verify quality and helpfulness.

      For more information about reviews on ConsumerAffairs.com please visit our FAQ.

      Page 1 Reviews 0 - 10
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 5, 2020

      My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.

      3 people found this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Oct. 16, 2020

      Check engine light started flashing and engine temp flew up to 240 on my way home from work in my Silverado, coasted home to cool down. Got it to Chevy dealership in the morning; Radiator went due to hose leak and got a "Pending misfire". Wynns/Phoenix approved the $1,350 fix (new radiator, hose, labor, diagnostics) within the hour and had my truck back the next morning (10 hr job). Impressed how fast it was approved, happy my truck didn't blow up, thankful for this warranty up to this point in time. Saved me a lot of money.

      2 people found this review helpful

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        Rated with 1 star
        Verified Reviewer
        Original review: June 15, 2020

        Worst company in existence. Nickel and Dimed me for over 15 hours of extra work on my engine on top of not wanting to replace my engine on the truck that I JUST BOUGHT with a worn out bottom block, heads, cylinder walls, Pistons, rings, etc.. Will NEVER do business with these guys again. They approved the REPLACE of my engine and then went back and approved a REBUILD. From the get-go the rebuild was out of the question, since the bottom half is so worn, it would be the SAME PRICE to get a BRAND NEW ENGINE instead of a rebuild with NO WARRANTY and NO GUARANTEE. These guys are mind boggling, not to mention my truck has been at the auto shop for over 2 months fighting and bickering with Wynn's. I've paid out almost $3,000 for a rental vehicle, another 2 months and I could have bought the dang engine myself. I'm disgusted.

        6 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: May 19, 2020

        WARNING TO ALL!!! CUSTOMERS and AUTO REPAIR SHOPS!!! First of all I've owned and operated my auto repair facility for 18 years and this company is the worst in extended warranty that I've ever seen!!! By that I mean to their customers and the repair facilities! They take the customers' money for the warranty but have so many loopholes and very rarely come through for their customers!!! Also when they do on rare occasions come through... They try their BEST to get away without paying the AUTO REPAIR FACILITIES!!! WARNING to ALL!!! This is based on my experience with this company and not assumptions!

        8 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: May 2, 2020

        I've had my car for 15 mos, never used the warranty. Last week, my ck engine light came on. After reading all the bad reviews, I was worried. But within an hour, the shop said my claim was fully approved, and my car will be ready by the end of the day! Only have to pay the $100 deductible thanks to WEC.

        2 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: April 30, 2019

        So I bought a 2015 Kia and didn’t even have the car 6 months and the engine malfunctions. The warranty company sends my mechanic in circles for 3 weeks only to then say “an adjuster will be out in 2 business days to look and approve new engine.” Well my claim was denied because “foreign material” was in the engine. You want to know WHAT it was? According to adjuster a tiny piece of foil!!!! Like “the seal off of an oil bottle more than like from your last oil change” is what I was told.

        So I call the place who has always done my oil changes...THEY called the warranty company as well as my mechanic. Long story short a tiny piece of foil cause my engine to malfunction and lock and the warranty company WILL NOT reimburse my $1000.00 car rental for this whole time nor will they pay for new engine over a “small piece of foil.” You always get diffident stories of what’s going on with your claim and the people you talk to have attitudes and could care less about you! I will NEVER EVER deal with them ever again and I advise the same to everyone else!!!!!!!!!!

        15 people found this review helpful
        Rated with 5 stars
        Verified Reviewer
        Original review: March 27, 2019

        I purchased a 2013 Chevrolet Malibu from a used car dealer in my area with 77k miles. The brake booster just recently went out and the car was inoperable for 5 days. I contacted the dealership who assured me they would contact the warranty company and myself directly. I decided to take matters into my own hands and not wait around. BTW, the dealership never returned my call or addressed the concern and this is now a week later. I read the reviews from this very link the entire weekend.

        After seeing some positive and some negative I decided to test my luck. I called Wynn’s and spoke with a very kind representative by the name of Marlene. She was very thorough on what steps needed to be taken to ensure the repair is covered. Once I spoke with her, I then called a local repair shop that is ASE certified and licensed to do the repairs. I asked before ever taking the vehicle there whether or not they have done business with Wynn Warranty and they did. They also stated they’ve never had a problem with Wynn in the past.

        I had the vehicle towed that same day, not even an hour later. The rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I had to pay was the $100 deductible that I was told about when I purchased the vehicle. It’s now Wednesday, and my car was ready at 12 noon. I’m back sailing in my beauty thanks to Wynn. I would advise follow protocol before taking your vehicle anywhere!!!

        11 people found this review helpful
        Rated with 1 star
        profile pic of the author
        Verified Reviewer
        Original review: Feb. 20, 2019

        I bought a 2008 Dodge Night. Very nice I thought. 1 week later it would not go so I called the dealer who sold to me. Said, "It's yours now." I said, "I'm in the left turn lane. Can't move. I'm calling AAA." She said, "I'll call you a tow truck," then they drove me to a garage. Didn't care for rude. The tow driver said I owed him 95.00. I said, "I have AAA." He don't take it so she wasn't going to pay. I gave him 95.00 or he was going to impound the truck. It's the transmission - 1 week drove no more than 30 miles. The dealer said I need a trans. She told them they tore it out. Said it's sealed up. All seals gears. All inside melted. They won't send no one or pay. I'm like wait why they need to know why the trans went. The dealer done all they can. Want 700.00 for me to take home. I got state of Michigan BBB and attn on this. They will pay. If anyone needs help contact 888-767-6424. Ask for bad car work dept BBB too. Good luck all.

        11 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 2, 2019

        My claim for a transmission rebuild was rejected on the basis that my tires were the next size taller and wider than OEM. WORST CUSTOMER SERVICE EVER. Nobody gives their rank names or even last names. They won't give me the reason for the denial in writing! These people are rip off artists. NYS ATTORNEY GENERAL'S OFFICE HERE I COME! I was also told by the dealer that the warranty was required by Credit Acceptance in order to obtain the loan. No matter what it takes I will continue legal action against this company.

        17 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Nov. 7, 2018

        I would have to say don’t purchase this warranty, my car went into KIA for my transmission and this company wanted a complete tear down of my transmission. They would not approve anything until I pay the first $1200. Then they wanted me to replace it with a rebuilt transmission or a used transmission. Don’t walk run from this company.

        10 people found this review helpful

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          Phoenix Extended Care (formerly Wynn's Extended Care, Inc.) Company Information

          Company Name:
          Phoenix Extended Care
          Formerly Named:
          Wynn's Extended Care, Inc.
          Website:
          www.phoenixec.com