Phoenix Extended Care Reviews

Miami, FL | formerly Wynn's Extended Care, Inc.

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About Phoenix Extended Care

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Phoenix American provides vehicle service contracts and packages by partnering with a large network of local car dealers. Its plans are available exclusively through dealerships, but they’re ideal for used car owners with high-mileage vehicles. The company is a partner of Nationwide Mutual Insurance Company.

Pros
  • Covers most vehicles
  • Extensive partnerships
  • Variety of tools and services
Cons
  • Tech-dependent policy handling
  • Available only through dealerships

Featured Reviews

Slidell, LA
Verified purchase
I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for...

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Jackson, MS
Verified purchase
..the rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I ha...

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What is Phoenix American?

Phoenix American provides vehicle service contracts and guaranteed asset protections. It partners with Nationwide to offer drivers access to auto service agreements through a large network of dealerships. The company offers three levels of coverage:

  • Phoenix Extended Care is ideal for dealerships that want to offer two levels of coverage designed for new and used vehicles. It has multiple deductible options ranging from $0 to $100 and disappearing deductibles. Perks of this plan include:
    • 24/7 roadside assistance
    • Towing coverage
    • Trip interruption coverage
    • Rental car coverage
  • VALUEguard+ offers three coverage level options for cars with high mileage (Powertrain, Classic and Premium). Its deductible amounts range from $0 to $200. Additional coverage includes:
    • 24/7 roadside assistance
    • Towing coverage
    • Rental car coverage
  • VALUEcare+ is designed for dealers that specialize in used vehicles with high mileage. This plan’s deductible plan is $100, and its perks include:
    • 24/7 roadside assistance
    • Rental car coverage

How does Phoenix American work?

Phoenix American works through e-contracting. If you’re a car dealer, you can contact the company’s sales representatives by email, phone or website contact form. Once you’ve provided some information about your dealership’s contract needs, Phoenix American will create an individual account for you so you can connect with its service providers to create a tailored plan.

Phoenix American costs

Phoenix American offers a few different coverage packages to fit your dealership’s needs. It doesn’t disclose pricing on its website, but its deductible amounts range from $0 to $200, depending on the package and vehicle requirements. If you’re interested in finding out more about Phoenix American’s service contract pricing, contact a representative through the website or by phone or email.

Phoenix American FAQ

Where is Phoenix American available?

Phoenix American works through dealerships nationwide.

Can you file claims online with Phoenix American?

Because Phoenix American sells its vehicle service contracts to car dealerships, you’ll need to work with your dealer to make claims.

Does Phoenix American offer warranties for motorcycles?

Yes. Phoenix American offers warranties for nearly all vehicle types, including motorcycles.

How many claims can I submit per year with Phoenix American?

The company doesn’t mention any limits for claim filing; however, its terms are subject to change, so consult a customer service representative to be sure.

Do we recommend Phoenix American?

Phoenix American offers a wide variety of vehicle services. It’s a good option for used car dealerships that want to offer their customers access to vehicle service contracts with online services and easy-to-access information. The company has a large dealership network and nationwide partnerships, making it highly accessible.

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Phoenix Extended Care Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 18, 2025

    Have had on time payments with this truck we bought. The warranty company has been taking their time and refusing to fix parts on my vehicle when it’s warrantied. Been months without a vehicle and borrowing family members due to lack of loaner cars. Not the repair facility fault. But when you are told the inspector will be out by a certain date and then they push it off longer that really does get annoying and then the customer service people just hang up on you when you are trying to get answers. Worst company to ever go through when they don’t pay for nothing they say they will. Court here we come.

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    Customer ServiceTech

    Reviewed May 5, 2025

    There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time) who hates their life or at least sounds like it and they are never helpful or kind. They are brash, rude, and treat you like you are wasting their time even though you are the one who just held for minimum 25 minutes best case scenario. And then if you say anything incorrectly or have any sort of human error in facts, or heaven forbid, get irritated at THEM, they tell you to have a nice day and hang up on you.

    I vocally tell people to RUN away from contracts sold by your company. You should be ashamed, and you should be doing something about it. I did call your customer service departments and put in a vocal, formal complaint but I felt that was not enough. I have no idea if that will go anywhere so I am making my voice heard here. As a professional warranty company, you should really take my opinion to heart and make some changes. Not only would it make my life better, but MORE IMPORTANTLY it would make your customers happier knowing they have a trusted company that is there for them, OH and it might actually make you all more money in the future doing what you say you do on hold. "Here at Phoenix America we pride ourselves in our customer service". Maybe you shouldn't. there is a lot of room for growth. Be a company of your word and make sure all your claims' adjusters are doing what you claim.

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      Customer ServiceCoverage

      Reviewed Dec. 12, 2024

      Do not buy a warranty though this company. They don't cover much of anything, they send junkyard parts to the shop. They don't have any management team to talk to and Edwin one of the clowns that answers the phone offers less help than a blind deaf guy giving directions. Avoid this warranty company at all costs.

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      Coverage

      Reviewed July 22, 2024

      I have a 2011 r/t Durango that I purchased with the Wynn's warranty. Radiator went bad. Caused engine overheating. Put it in the shop. Told it needs a new engine replacement. Wynn's/Phoenix warranty told me they would not cover the engine, that the cost of head gasket replacement would go towards engine and I will have to pay the rest. It's been in the shop a month and they are trying to cheap their way out of fixing my suv. I've made maybe 4 payments. They are a rip off.

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      Claims HandlingCoveragePriceRefunds & Payouts

      Reviewed Feb. 28, 2024

      NEWEST UNANSWERED COMPLAINT.... UPDATED DAMAGES. Amanda & Michael ** purchased a Wynn's Extended Care Vehicle Service Contract on March 26th, 2021. Amanda & Michael have not only been denied the use of the vehicle service contract they purchased to protect their financial investment, they have been denied the use of the vehicle itself due to the $24,000.00 estimate for engine repair work to get the truck road worthy. Repair work that was explicitly and undeniably covered not only by the premium Vehicle Service Contract, but the repeated attempts to deny the claim violate consumer protection laws.

      Wynn's Extended Care Inc and Credit Acceptance Corporation continue to submit false information to confuse the potential arbitration panel, prolonging and causing further financial damages. There has not nor has there ever been a cold air intake system installed on this vehicle. The part that both Credit Acceptance Corporation and Wynn's Extended Care continue to misrepresent, intentionally, is a KN standard air filter replacement part, that was on the truck at the time of purchase. There were dozens of attempts made to rectify this situation and all our requests and demands have been ignored to date.

      1. Plaintiffs are seeking a full refund of all payments made to Credit Acceptance Corporation including late fees $15.00 each and processing fees $3.95 - $9.95 each and they will regain ownership of the vehicle. We have been denied our payment information and locked out of our banking for nearly a year, this number is an estimation: $10,800.00.

      2. The plaintiffs are also seeking damages including interest at a 22% interest rate, the same interest rate given to the plaintiffs for their purchase, be added onto the estimated refund of $10,800.00 retroactive during the timeframe they have been denied use of their vehicle and contract, and now a refund. Total interest $5274.72.

      3. Cancelation of remainder of the loan balance estimated at $1100.00 held with Credit Acceptance Corporation and the immediate removal of all credit reporting made to Equifax, Transunion, and Experian during the timeframe the plaintiffs were denied use of the vehicle, vehicle service contract, and later denied a full refund to purchase a new vehicle; August 2021- Current.

      4. Car Rental Fees from Budget, Enterprise, and Hertz from November 2023 - Current Date with the addition of any other weekly rentals that may incur after the date of filing; $3,300.00.

      5. Delivery and Driver Fees from Kroger, Meijer, Walmart, Instacart, UPS Pickup, Door Dash, Grub Hub, Uber, Lyft totaling $3200.95.

      6. Legal Costs including filing fees, postage, and currently 200 hours administration fees/hours totaling $5,000.00.

      7. Insurance costs paid for the truck as the contract requires full coverage, though inoperable. Refund request is for the timeframe the vehicle has been out of service totaling $700.00.

      8. First inspection held at Muffler Man & towing fees. $300.00.

      9. Loss of Income from this investment’s continued denial of use and continually requested full refund $43,000.00.

      Total damages $71,577.42 as well as any additional damages that may be awarded for Emotional distress caused by the plaintiffs, inability to use credit during the timeframe the contract has been breached, denied VA loans as a direct effect of credit acceptances continued reporting of goods not received, the psychological effects it has had on the entire family being unable to us their vehicle, canceled vacations, often being denied the ability to do things for themselves without seeking assistance, loss of enjoyment and pleasure in life, severe anxiety, Amanda’s inability to drive to appointments, Amanda being denied the use of her truck to take her children to school and attend their sporting events, missed dance classes, memories that cannot be recreated.

      Credit Acceptance Corporation and Wynn's Extended Care take immediate and full ownership and responsibility for the Ford F250, relieving the plaintiffs to any and all debts owed to Mad Diesel Performance, which becomes the sole responsibility of the defendant’s. Respectfully YOURS.

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      Customer ServiceRefunds & Payouts

      Reviewed Nov. 12, 2023

      We purchased the extended warranty. My transmission started to not shift so I took it to the transmission shop. It's been 3 weeks and still haven't gotten the repairs approved. They sent their guy out to look at the transmission and take pictures but for whatever reason he didn't do what he was suppose to. So now I have to wait even longer for someone to go out and take pictures. When I called the warranty company they lied and said he went back to the transmission shop but no one was there. At this point I want them to refund my $3,000 that I paid for their crappy warranty. I work everyday and need my vehicle fixed fast.

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      Customer ServiceCoverageTechPrice

      Reviewed Oct. 23, 2023

      Was also told by the dealer that Credit Acceptance insisted on the warranty. Glad they did because Winners Circle in Tilton, NH really got me with this car. 3000 miles the turbo went, Phoenix (Wynns) paid $2400 (exactly what I paid for the warranty), for a turbo replacement but wouldn't cover about $1500 in peripheral parts. Now 5000 miles later the transmission went. Roadside towed the car with a $15 deductible and they said OK to the transmission, but, they won't let the shop get the trans so they can't make any money off the part. Pretty sure the last shop ruined that charging them a super high price (about $600 more than average) for the turbo. I did call about a rental car last week, the person on the phone said they would get ahold of the adjuster to see how long they will pay for the rental, was going to call back in 30 to 60 min... still haven't heard back, it's Monday so I'm calling when they open. Not sure what to expect yet.

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      Punctuality & Speed

      Reviewed Oct. 3, 2021

      Totaled my car 8/20/21. Not at fault. The other party paid out quickly. Had the GAP since 2019, just got my declination letter form Wynns, Phoenix, whatever. The amount is $1,114. ** is sad. Rip off. The whole nine, but is what it is.

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      Reviewed Aug. 11, 2021

      Worse company ever. My Buick LaCrosse radiator leaked coolant, got in the transmission and transmission it fried. And now this company is trying to find every reason why not to pay and fix my car. ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT **. This company is consumer fraud. Please do not use this company. Go on Google and read all the bad reviews.

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      Coverage

      Reviewed Nov. 5, 2020

      My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.

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        Phoenix Extended Care (formerly Wynn's Extended Care, Inc.) Company Information

        Company Name:
        Phoenix Extended Care
        Formerly Named:
        Wynn's Extended Care, Inc.
        Website:
        www.phoenixec.com