Phoenix Extended Care Reviews
Miami, FL | formerly Wynn's Extended Care, Inc.
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About Phoenix Extended Care
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Phoenix American provides vehicle service contracts and packages by partnering with a large network of local car dealers. Its plans are available exclusively through dealerships, but they’re ideal for used car owners with high-mileage vehicles. The company is a partner of Nationwide Mutual Insurance Company.
Pros & Cons
- Covers most vehicles
- Extensive partnerships
- Variety of tools and services
- Tech-dependent policy handling
- Available only through dealerships
Featured Reviews
I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for...
Read full review..the rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I ha...
Read full reviewWhat is Phoenix American?
Phoenix American provides vehicle service contracts and guaranteed asset protections. It partners with Nationwide to offer drivers access to auto service agreements through a large network of dealerships. The company offers three levels of coverage:
- Phoenix Extended Care is ideal for dealerships that want to offer two levels of coverage designed for new and used vehicles. It has multiple deductible options ranging from $0 to $100 and disappearing deductibles. Perks of this plan include:
- 24/7 roadside assistance
- Towing coverage
- Trip interruption coverage
- Rental car coverage
- VALUEguard+ offers three coverage level options for cars with high mileage (Powertrain, Classic and Premium). Its deductible amounts range from $0 to $200. Additional coverage includes:
- 24/7 roadside assistance
- Towing coverage
- Rental car coverage
- VALUEcare+ is designed for dealers that specialize in used vehicles with high mileage. This plan’s deductible plan is $100, and its perks include:
- 24/7 roadside assistance
- Rental car coverage
How does Phoenix American work?
Phoenix American works through e-contracting. If you’re a car dealer, you can contact the company’s sales representatives by email, phone or website contact form. Once you’ve provided some information about your dealership’s contract needs, Phoenix American will create an individual account for you so you can connect with its service providers to create a tailored plan.
Phoenix American costs
Phoenix American offers a few different coverage packages to fit your dealership’s needs. It doesn’t disclose pricing on its website, but its deductible amounts range from $0 to $200, depending on the package and vehicle requirements. If you’re interested in finding out more about Phoenix American’s service contract pricing, contact a representative through the website or by phone or email.
Phoenix American FAQ
Where is Phoenix American available?
Phoenix American works through dealerships nationwide.
Can you file claims online with Phoenix American?
Because Phoenix American sells its vehicle service contracts to car dealerships, you’ll need to work with your dealer to make claims.
Does Phoenix American offer warranties for motorcycles?
Yes. Phoenix American offers warranties for nearly all vehicle types, including motorcycles.
How many claims can I submit per year with Phoenix American?
The company doesn’t mention any limits for claim filing; however, its terms are subject to change, so consult a customer service representative to be sure.
Do we recommend Phoenix American?
Phoenix American offers a wide variety of vehicle services. It’s a good option for used car dealerships that want to offer their customers access to vehicle service contracts with online services and easy-to-access information. The company has a large dealership network and nationwide partnerships, making it highly accessible.
Phoenix Extended Care Reviews
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- 4,568,019 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 22, 2024
I have a 2011 r/t Durango that I purchased with the Wynn's warranty. Radiator went bad. Caused engine overheating. Put it in the shop. Told it needs a new engine replacement. Wynn's/Phoenix warranty told me they would not cover the engine, that the cost of head gasket replacement would go towards engine and I will have to pay the rest. It's been in the shop a month and they are trying to cheap their way out of fixing my suv. I've made maybe 4 payments. They are a rip off.
Reviewed Feb. 28, 2024
NEWEST UNANSWERED COMPLAINT.... UPDATED DAMAGES. Amanda & Michael ** purchased a Wynn's Extended Care Vehicle Service Contract on March 26th, 2021. Amanda & Michael have not only been denied the use of the vehicle service contract they purchased to protect their financial investment, they have been denied the use of the vehicle itself due to the $24,000.00 estimate for engine repair work to get the truck road worthy. Repair work that was explicitly and undeniably covered not only by the premium Vehicle Service Contract, but the repeated attempts to deny the claim violate consumer protection laws.
Wynn's Extended Care Inc and Credit Acceptance Corporation continue to submit false information to confuse the potential arbitration panel, prolonging and causing further financial damages. There has not nor has there ever been a cold air intake system installed on this vehicle. The part that both Credit Acceptance Corporation and Wynn's Extended Care continue to misrepresent, intentionally, is a KN standard air filter replacement part, that was on the truck at the time of purchase. There were dozens of attempts made to rectify this situation and all our requests and demands have been ignored to date.
1. Plaintiffs are seeking a full refund of all payments made to Credit Acceptance Corporation including late fees $15.00 each and processing fees $3.95 - $9.95 each and they will regain ownership of the vehicle. We have been denied our payment information and locked out of our banking for nearly a year, this number is an estimation: $10,800.00.
2. The plaintiffs are also seeking damages including interest at a 22% interest rate, the same interest rate given to the plaintiffs for their purchase, be added onto the estimated refund of $10,800.00 retroactive during the timeframe they have been denied use of their vehicle and contract, and now a refund. Total interest $5274.72.
3. Cancelation of remainder of the loan balance estimated at $1100.00 held with Credit Acceptance Corporation and the immediate removal of all credit reporting made to Equifax, Transunion, and Experian during the timeframe the plaintiffs were denied use of the vehicle, vehicle service contract, and later denied a full refund to purchase a new vehicle; August 2021- Current.
4. Car Rental Fees from Budget, Enterprise, and Hertz from November 2023 - Current Date with the addition of any other weekly rentals that may incur after the date of filing; $3,300.00.
5. Delivery and Driver Fees from Kroger, Meijer, Walmart, Instacart, UPS Pickup, Door Dash, Grub Hub, Uber, Lyft totaling $3200.95.
6. Legal Costs including filing fees, postage, and currently 200 hours administration fees/hours totaling $5,000.00.
7. Insurance costs paid for the truck as the contract requires full coverage, though inoperable. Refund request is for the timeframe the vehicle has been out of service totaling $700.00.
8. First inspection held at Muffler Man & towing fees. $300.00.
9. Loss of Income from this investment’s continued denial of use and continually requested full refund $43,000.00.
Total damages $71,577.42 as well as any additional damages that may be awarded for Emotional distress caused by the plaintiffs, inability to use credit during the timeframe the contract has been breached, denied VA loans as a direct effect of credit acceptances continued reporting of goods not received, the psychological effects it has had on the entire family being unable to us their vehicle, canceled vacations, often being denied the ability to do things for themselves without seeking assistance, loss of enjoyment and pleasure in life, severe anxiety, Amanda’s inability to drive to appointments, Amanda being denied the use of her truck to take her children to school and attend their sporting events, missed dance classes, memories that cannot be recreated.
Credit Acceptance Corporation and Wynn's Extended Care take immediate and full ownership and responsibility for the Ford F250, relieving the plaintiffs to any and all debts owed to Mad Diesel Performance, which becomes the sole responsibility of the defendant’s. Respectfully YOURS.
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Reviewed Nov. 12, 2023
We purchased the extended warranty. My transmission started to not shift so I took it to the transmission shop. It's been 3 weeks and still haven't gotten the repairs approved. They sent their guy out to look at the transmission and take pictures but for whatever reason he didn't do what he was suppose to. So now I have to wait even longer for someone to go out and take pictures. When I called the warranty company they lied and said he went back to the transmission shop but no one was there. At this point I want them to refund my $3,000 that I paid for their crappy warranty. I work everyday and need my vehicle fixed fast.
Reviewed Oct. 23, 2023
Was also told by the dealer that Credit Acceptance insisted on the warranty. Glad they did because Winners Circle in Tilton, NH really got me with this car. 3000 miles the turbo went, Phoenix (Wynns) paid $2400 (exactly what I paid for the warranty), for a turbo replacement but wouldn't cover about $1500 in peripheral parts. Now 5000 miles later the transmission went. Roadside towed the car with a $15 deductible and they said OK to the transmission, but, they won't let the shop get the trans so they can't make any money off the part. Pretty sure the last shop ruined that charging them a super high price (about $600 more than average) for the turbo. I did call about a rental car last week, the person on the phone said they would get ahold of the adjuster to see how long they will pay for the rental, was going to call back in 30 to 60 min... still haven't heard back, it's Monday so I'm calling when they open. Not sure what to expect yet.
Reviewed Oct. 3, 2021
Totaled my car 8/20/21. Not at fault. The other party paid out quickly. Had the GAP since 2019, just got my declination letter form Wynns, Phoenix, whatever. The amount is $1,114. ** is sad. Rip off. The whole nine, but is what it is.
Reviewed Aug. 11, 2021
Worse company ever. My Buick LaCrosse radiator leaked coolant, got in the transmission and transmission it fried. And now this company is trying to find every reason why not to pay and fix my car. ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT **. This company is consumer fraud. Please do not use this company. Go on Google and read all the bad reviews.
Reviewed Nov. 5, 2020
My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.
Reviewed Oct. 16, 2020
Check engine light started flashing and engine temp flew up to 240 on my way home from work in my Silverado, coasted home to cool down. Got it to Chevy dealership in the morning; Radiator went due to hose leak and got a "Pending misfire". Wynns/Phoenix approved the $1,350 fix (new radiator, hose, labor, diagnostics) within the hour and had my truck back the next morning (10 hr job). Impressed how fast it was approved, happy my truck didn't blow up, thankful for this warranty up to this point in time. Saved me a lot of money.
Reviewed June 15, 2020
Worst company in existence. Nickel and Dimed me for over 15 hours of extra work on my engine on top of not wanting to replace my engine on the truck that I JUST BOUGHT with a worn out bottom block, heads, cylinder walls, Pistons, rings, etc.. Will NEVER do business with these guys again. They approved the REPLACE of my engine and then went back and approved a REBUILD. From the get-go the rebuild was out of the question, since the bottom half is so worn, it would be the SAME PRICE to get a BRAND NEW ENGINE instead of a rebuild with NO WARRANTY and NO GUARANTEE. These guys are mind boggling, not to mention my truck has been at the auto shop for over 2 months fighting and bickering with Wynn's. I've paid out almost $3,000 for a rental vehicle, another 2 months and I could have bought the dang engine myself. I'm disgusted.
Reviewed May 19, 2020
WARNING TO ALL!!! CUSTOMERS and AUTO REPAIR SHOPS!!! First of all I've owned and operated my auto repair facility for 18 years and this company is the worst in extended warranty that I've ever seen!!! By that I mean to their customers and the repair facilities! They take the customers' money for the warranty but have so many loopholes and very rarely come through for their customers!!! Also when they do on rare occasions come through... They try their BEST to get away without paying the AUTO REPAIR FACILITIES!!! WARNING to ALL!!! This is based on my experience with this company and not assumptions!
Phoenix Extended Care (formerly Wynn's Extended Care, Inc.) Company Information
- Company Name:
- Phoenix Extended Care
- Formerly Named:
- Wynn's Extended Care, Inc.
- Website:
- www.phoenixec.com
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