Phoenix Extended Care Reviews

Have had on time payments with this truck we bought. The warranty company has been taking their time and refusing to fix parts on my vehicle when it’s warrantied. Been months without a vehicle and borrowing family members due to lack of loaner cars. Not the repair facility fault. But when you are told the inspector will be out by a certain date and then they push it off longer that really does get annoying and then the customer service people just hang up on you when you are trying to get answers. Worst company to ever go through when they don’t pay for nothing they say they will. Court here we come.

There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time) who hates their life or at least sounds like it and they are never helpful or kind. They are brash, rude, and treat you like you are wasting their time even though you are the one who just held for minimum 25 minutes best case scenario. And then if you say anything incorrectly or have any sort of human error in facts, or heaven forbid, get irritated at THEM, they tell you to have a nice day and hang up on you.

Do not buy a warranty though this company. They don't cover much of anything, they send junkyard parts to the shop. They don't have any management team to talk to and Edwin one of the clowns that answers the phone offers less help than a blind deaf guy giving directions. Avoid this warranty company at all costs.

I have a 2011 r/t Durango that I purchased with the Wynn's warranty. Radiator went bad. Caused engine overheating. Put it in the shop. Told it needs a new engine replacement. Wynn's/Phoenix warranty told me they would not cover the engine, that the cost of head gasket replacement would go towards engine and I will have to pay the rest. It's been in the shop a month and they are trying to cheap their way out of fixing my suv. I've made maybe 4 payments. They are a rip off.

NEWEST UNANSWERED COMPLAINT.... UPDATED DAMAGES. Amanda & Michael ** purchased a Wynn's Extended Care Vehicle Service Contract on March 26th, 2021. Amanda & Michael have not only been denied the use of the vehicle service contract they purchased to protect their financial investment, they have been denied the use of the vehicle itself due to the $24,000.00 estimate for engine repair work to get the truck road worthy. Repair work that was explicitly and undeniably covered not only by the premium Vehicle Service Contract, but the repeated attempts to deny the claim violate consumer protection laws.

We purchased the extended warranty. My transmission started to not shift so I took it to the transmission shop. It's been 3 weeks and still haven't gotten the repairs approved. They sent their guy out to look at the transmission and take pictures but for whatever reason he didn't do what he was suppose to. So now I have to wait even longer for someone to go out and take pictures. When I called the warranty company they lied and said he went back to the transmission shop but no one was there. At this point I want them to refund my $3,000 that I paid for their crappy warranty. I work everyday and need my vehicle fixed fast.

Was also told by the dealer that Credit Acceptance insisted on the warranty. Glad they did because Winners Circle in Tilton, NH really got me with this car. 3000 miles the turbo went, Phoenix (Wynns) paid $2400 (exactly what I paid for the warranty), for a turbo replacement but wouldn't cover about $1500 in peripheral parts. Now 5000 miles later the transmission went. Roadside towed the car with a $15 deductible and they said OK to the transmission, but, they won't let the shop get the trans so they can't make any money off the part. Pretty sure the last shop ruined that charging them a super high price (about $600 more than average) for the turbo. I did call about a rental car last week, the person on the phone said they would get ahold of the adjuster to see how long they will pay for the rental, was going to call back in 30 to 60 min... still haven't heard back, it's Monday so I'm calling when they open. Not sure what to expect yet.

Totaled my car 8/20/21. Not at fault. The other party paid out quickly. Had the GAP since 2019, just got my declination letter form Wynns, Phoenix, whatever. The amount is $1,114. ** is sad. Rip off. The whole nine, but is what it is.

Worse company ever. My Buick LaCrosse radiator leaked coolant, got in the transmission and transmission it fried. And now this company is trying to find every reason why not to pay and fix my car. ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT **. This company is consumer fraud. Please do not use this company. Go on Google and read all the bad reviews.

My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.