Phoenix Extended Care (formerly Wynn's Extended Care, Inc.)

WE PLACED A CLAIM ON 6/2 AND WE GAVE OUR REPAIR COMPANY T AND D A PHONE NUMBER TO CALL SO THEY WOULD AT LEAST HAVE A voicemail of the claim because it was a Saturday and because our repair shop was new with working with the warranty company. The warranty company indicated they were not reputable. Our repair shop asked what they had to do and they got the invoice together. Faxed it and was told the invoice was not numbered and they dragged out their request past the warranty date and would not pay for the repairs after we paid all the monies we did for the warranty contract.

I bought a 2009 Infiniti G37xS that came with their extended warranty in Feb 2018. My car started to overheat a few weeks ago so I shut the car off immediately and had it towed to a certified mechanic which I paid out of my pocket. Come to find out the head gasket was blown and the transmission is bad. It would cost more to repair the head gasket than to replace the engine itself. My mechanic called Phoenix Extended Care and they said they would need to do a complete teardown of the engine and transmission before they would make a decision if it was covered. I would have to pay for 14 hours of labor for this teardown. Please avoid this company at all cost. I have called several times and left messages with managers with no response or help. I even asked if they could send an inspector out so they can see for themselves and still no response. This type of business practice is criminal and should be illegal.

I have been trying to work with this company for months. Actual months. As my car gets worse and worse, it is becoming harder and harder to diagnose. I feel like they want my car to simply die, so they can blame it on something other than the engine. It's the engine. It's been torn down and diagnosed by a reputable mechanic, who sent them the quote. They have spent the last several phone calls trying to convince me that my mechanic, who I've known for several years, is trying to cheat me. No, this warranty company is trying to cheat me. Now, I'm taking it to a dealership, where it will cost everyone 10xs as much, but maybe they'll listen to Chrysler when they tell them it's the engine. I won't hold my breath.

I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for a coolant leak to find out I actually needed a whole engine replacement all with no problems and a rental car while in the shop... Make sure to take your vehicle to someplace big like the dealership that has the logistics to deal with a warranty co.

I purchased a 2012 Chevy Cruze from a car lot and they recommended I get Wynn's warranty. I got the 1500 in coverage. The day I drove off the lot my car says it's overheating! Long story short, I needed a new water pump, thermostat, thermostat housing and a flush! I took my car to my nearest Chevy to be repaired. I was very nervous that nothing was going to be covered because I read all the reviews and my Chevy mechanic had never heard of them. Thankfully Wynn's agreed to pay for my water pump parts and labor and the flush. Of course I had to pay the $100 deductible and for the thermostat but they covered the most expensive part!

I am so livid right now! I purchased this supposedly great extended warranty when I purchased my used vehicle a few months ago! The dealership said that the finance company requires it, to protect their investment! Well, my ignition switch locked up and was told by the mechanic that it was broken. So come to find out it was the ignition lock cylinder that needed to be replaced. So the mechanic went ahead and ordered the part and installed it, assuming that this critical part was covered. Not!!!

I had the worst experience with this company. First the dealer at Suburban Jeep of Troy recommend this warranty company for our used Lexus we bought from them 2015. OMG so my engine blow, I have my car taken to dealership, they call and say the company won't cover the work. Why? They say cause the hose that caused the problem isn't covered with that mean my engine is gone... Don't matter how it's gone. I'm supposed to be covered. So now I have a Lexus that I pay a car note and it's not running... Lol. 6000$ damage. This company is the biggest ripoff I've ever experienced. Paid 2700 for a nothing warranty. HELP REPORT THESE PEOPLE...

I never received a handbook on the things that were covered. I requested it twice and still I don't know what my contract is for. I am convinced they don't pay out anything for repairs; they always weasel out it while bleed you dry with coverage payments. I just bought a used car that begin to leak oil after a few months of driving it. This warranty company would not cover repairs or the rental I needed to get back and forth to work. Their excuse was that it was a pre-existing condition and a wear item, both of which was not valid. The dealer and the repair facility tried talking sense into them, to no avail. They have no interest in serving the public, just taking their money.

To start off I own a 2011 Chevy Cruze that I financed from a car lot and got a extended warranty through these people for $1800.00 & I thought it would be a good warranty company! The first 3 days I had the car my turbo charger went out "no big deal, I'll just take it to Chevy and get it fixed". Well I dropped it off and the warranty company paid for a 2016 Chevy trax which was pretty nice! Had for only a 2 days then they call me back into the shop to tell me warranty company paid for everything besides NUTS & BOLTS!!! Why would they not pay for that? I got over it and paid for it.

Don't make the mistake I did and purchase any warranty from this company. I purchased the Premium Coverage which is the best overall coverage that they offer and a lot of the basic items such as Electrical (electric horn), Cooling (coolant leak), and Turbocharger (oil leak) is not covered (see image of brochure). I spoke to a customer representative today 1/25 at 07:30m, Andrea, and she stated that the specific part needs to be listed so the repair can be approved.

Sorry to say, if you paid for a warranty and this is the company, you got screwed. They cover next to nothing, they are rude, they always try to get the customer to pay for a tear down & inspection when it's not necessary, they pay substandard labor rates. (Most licensed repair facilities charge a average of 85-125 per hour.) And if it's cheaper to buy a salvage yard component (such as a engine or transmission/axle assy). They will ship you a used part with 100-150k on it and pay the shop to install it. The worst possible company to deal with. Do not buy this company warranty if you have the option. I give it "0" stars.

Found a truck online. Drove an hour to check it out. Decided to finance the truck. This company not only takes your money for a bogus warranty they also have their middle men. The seller tell us we couldn't buy the truck unless we purchased this warranty because we said no we didn't have an extra $2000 for the warranty. We found out that this $2000 warranty was bogus. When the brake lines on the truck went took it to mechanic, called Phoenix and figured we have this $2000 investment. Why not use it. How convenient for them they don't cover existing rust and corrosion! Are you kidding me? You’re selling a warranty on vehicles that are over 10 yrs old and you don't cover existing rust and corrosion. That right there is enough to prove that they are ripping off hardworking Americans and they need to be exposed!!! There should be a class action lawsuit filed against them! I'm waiting.

Went to use my Auto plus Premier Insurance that I paid $1950 for the extended warranty today (bought it when I bought my 2012 Compass back then). Well Sansone, located in Avenel, NJ who sold me the policy, checked on my coverage and I was told not covered for the blending door for the heat according to Phoenix. Why do companies continue to lie, cheat, steal and get away with it. Not going to ramble on, just would like to let them know they are in my opinion SCUMBAGS, LIKE TERRORISTS!! Tried reasoning with the warranty company and the broad far as I am concerned that is what she is, was worried about if she was taped after she told me some interesting things. Can only hope when I pick up my vehicle Sansone will be able to correct the wrong that this company called Phoenix has done. They should remove the word American and put communist! Also hope they stop seller bogus policies!!

I was sold this warranty with the purchase of my vehicle. I have submitted 2 claims and the company has not paid either claim. They give you the runaround and present this warranty to you that you think will cover needed items on your used car. When they are called, there is always a "stipulation" in the contract (so they say) that relieves them of the responsibility to cover malfunctioning parts on the vehicle. This company is not worth the money that is paid to them and I would not recommend them to anyone who is looking for good customer service, assistance, and payment for parts and repairs when presented with the untimely breakdown of a vehicle. Not worth the money, time or stress that is required to deal with when you are paying for a needed vehicle service warranty. They take your money and offer you nothing in return.

You have to have the vehicle there in the shop with an open Repair Order number. You have to have the reason the vehicle is in (Cause for Concern) and it has to be approved. Additional information needed is mileage of vehicle now, customer name and address (must match contract) contract number, vin# as well as year make and model. On top of that its $100 deductible and they don't usually pay diag time. Then the shop gets all that and the 3 Cs are needed for every item covered. 1. Cause for concern (reason customer came in or found on inspection) 2. Cause of failure (there are specific standards that they have to go by and have to be meet or they are not covered) 3. Correction (the estimate to fix it). And all this has to be customized into their estimate and faxed in for approval. It's a lot of work, but there are some of us that don't mind doing it.

I bought a used Ford Ranger with a service contract back in March 2015. I needed a vehicle I could rely on, not cost me a fortune, in either time or money. Around the third week of December 2015, I lost the oil pump on the freeway. The engine was toast in seconds, despite me shutting it off. My service contract people said take it to the nearest licensed repair facility, which happened to be a Ford dealer. I did. My contract said my deductible was $100 dollars, Ford rep is telling me contract people will not cover all the cost and I'll be on the hook for around... TWO THOUSAND!!??

Wynn's extended care now known as Phoenix Extended Care is an auto warranty company that my vehicle dealer set me up with. For $1530.00 you will get the runaround, unprofessional customer service, turtle like movement on service, claim denials and be S.O.L on your car for as long as they see fit! I was asked for a statement and when I provided my "statement" the representative took it upon themselves to respond with "you're saying that" and completely misconstrued my entire statement as if attempting to hold myself or my dealer responsible for the occurrence! I had to repeat the same thing over only to have been denied for a portion of my claim. I had to repeatedly call this company for updates which for days on end I was given the runaround and told to do all sorts of things to "get the ball rolling", things that $1530.00 should cover them to do!

This warranty company stinks! They are definitely in cahoots with not only the used car dealership AutoMax in Maple Shade NJ but Charlie's Complete Service Center in Runnemede NJ. Not only is Charlie's Service Center conveniently the ONLY repair shop that AutoMax uses but Wynn's continually tries to find a loophole in the Premium Plus Extended Warranty we pay through the nose for and Charlie's continually charges the deductible for the same work they already did that they screwed up the first time!!! Also, our warranty covers our full suspension on our car which includes struts aka control arms and Wynn's is saying they are not covered because the word "strut" is not in the list of parts covered! It is appalling and we need to find out how to get out of this warranty - it is truly a nightmare! Does anybody know how to go about cancelling a Wynn's warranty when it is wrapped into your car payment?

Recently my mechanics contacted those company because there is a repair needed on my truck and it should be covered by my Wynn's Plus policy. First they wanted everything torn apart so that he could take pictures of the repair area... then when they were contacted today, they said that the contract for the truck expired on 2013 and our mechanic offered to fax him the original contract to help. He was told that was the final decision and they wouldn't discuss any further! The policy was bought with the purchase of the truck on 5/2013 and it was for 54 mos. or 54000, and neither has been reached. But the company is rude and will not deal with the mechanics or myself any further. The policy is not expired as they say, they just don't want to cover the cost of the repair. This company should be charged with fraud!

I have only had my car for 3 months and I have had it in the shop twice now. They have caused me tremendous grief both times. They tend to do business with shady dealerships in some sort of "shady cooperative". If your dealer is offering you a Wynn Warranty don't take it! Do not get their Wynn Plus Used Vehicle Service Warranty. Wynn will argue the parts listed on your contract "aren't covered anymore and/or that the defect although caused by a covered part isn't covered".

I bought a 2004 Chevy Trailblazer. When I purchased it, I paid $2000 for the Drivetrain Insurance from WEC. The car wouldn't start and, after having it towed to the repair shop and diagnosed, I was told it was the Throttle Body. WEC refused to cover a KEY part of the drivetrain. The attitude of the agent was, basically, "tough **, lady. Have a good weekend."

I bought a 2012 jeep with Phoenix full cover extended warranty. This company did not reimburse a single dollar for a check engine repair. Don't waste your money. If you planning to take extended warranty, take manufacturer extended warranty if they have.

I am having problems with my 2007 Dodge Charger. The car broke down on me in the middle of the street and I had to have the police help me push it out until a tow company could pick it up. This happened on a Friday. I call Wynn's expecting to get help and they are closed on a Friday night. I towed the car within 3 miles to the nearest repair company. They told me the alternator malfunctioned and they needed to get a new one. However the repair company did not want to deal with Wynn's because they do not pay on time.

I need work on my vehicle and they refuse to pay for the items that's cover under their warranty. I would like to start a class action lawsuit against them to force them to honor the warranty that people are paying thousands dollars for.

Took my car to an auto repair facility with transmission issues. Gave them my "Wynn's" info, only to have the garage call me and inform me Wynns wanted me to pay the cost of removing and tearing apart the transmission, diagnose the bad component and Wynn's would cover the cost of the component only! I have to pay the removal, tearing down and replacing the tranny back into the car.... Needless to say they have one angry customer, who was not very polite with them on the phone. Cannot believe business are allowed to operate like this!!!!

Water pump in my 2006 DTS Cadillac failed and destroyed the belt tensioner or vice versa. The claims adjuster states the tensioner failed and destroyed the pump. Unknown how they can say one failed before the other. Company is denying my claim. I'll be tracking a Caddy mechanic down to prove it.

I believe this company is a scam. My car stopped and had to be towed to the repair shop and took the motor apart and said it had no oil. I had my oil changed on 11/29/14 and the oil topped off on 1/2/15 and the car stopped on 1/6/15. Phoenix refuse to pay, citing lack of lubrication and stating the repair shop cannot give them a cause other than lack of lubrication, that their own inspector said to deny my claim. If anyone have any suggestions on how I should proceed, please let me know.

I purchased a used car for which I bought the Wynn super expensive warranty for which I paid $2000. Three times in three months the car had been in for repair and three times we were turned down by the warranty company as the items were not covered by warranty. These were items that you need to drive the vehicle. Car had to be towed. I understand certain items may not be covered by the warranty. If you look at these items up on the warranty sheet they certainly fall within the realm of what should be covered. They are rude, will not talk to you and I've wasted $2000 which I now have to try to at least get some of my money back out of it.

Let me start by saying I am not an attorney nor is this information intended as legal advice. The information I am sharing is simply from one consumer to another. I purchased a used VW Touareg in August 2013 and included a Wynn's Extended Care Warranty at a cost of $1740.00. After a year I began to experience transmission trouble. I took the VW to Aamco. 2 days later they had fully diagnosed the problem. I should point out that the service manager at Aamco shared his experience, "some of these warranty companies don't like to pay claims." What an understatement that turned out to be.

I had to take back to where I got my car to fix - NO MECHANIC WILL NOT TAKE WYNNS WARRANTY! I had a list from my service consultant with everything is wrong with my car. Wynns will ONLY pay for my ac compressor!! Ok - I had to pay for Freon $90 and dye $18.60 = so I paid $100.60+$100 deductible - $200.60!! WHY!!!!!