Phoenix Extended Care

So I bought a 2015 Kia and didn’t even have the car 6 months and the engine malfunctions. The warranty company sends my mechanic in circles for 3 weeks only to then say “an adjuster will be out in 2 business days to look and approve new engine.” Well my claim was denied because “foreign material” was in the engine. You want to know WHAT it was? According to adjuster a tiny piece of foil!!!! Like “the seal off of an oil bottle more than like from your last oil change” is what I was told.

I purchased a 2013 Chevrolet Malibu from a used car dealer in my area with 77k miles. The brake booster just recently went out and the car was inoperable for 5 days. I contacted the dealership who assured me they would contact the warranty company and myself directly. I decided to take matters into my own hands and not wait around. BTW, the dealership never returned my call or addressed the concern and this is now a week later. I read the reviews from this very link the entire weekend.

I bought a 2008 Dodge Night. Very nice I thought. 1 week later it would not go so I called the dealer who sold to me. Said, "It's yours now." I said, "I'm in the left turn lane. Can't move. I'm calling AAA." She said, "I'll call you a tow truck," then they drove me to a garage. Didn't care for rude. The tow driver said I owed him 95.00. I said, "I have AAA." He don't take it so she wasn't going to pay. I gave him 95.00 or he was going to impound the truck. It's the transmission - 1 week drove no more than 30 miles. The dealer said I need a trans. She told them they tore it out. Said it's sealed up. All seals gears. All inside melted. They won't send no one or pay. I'm like wait why they need to know why the trans went. The dealer done all they can. Want 700.00 for me to take home. I got state of Michigan BBB and attn on this. They will pay. If anyone needs help contact 888-767-6424. Ask for bad car work dept BBB too. Good luck all.

My claim for a transmission rebuild was rejected on the basis that my tires were the next size taller and wider than OEM. WORST CUSTOMER SERVICE EVER. Nobody gives their rank names or even last names. They won't give me the reason for the denial in writing! These people are rip off artists. NYS ATTORNEY GENERAL'S OFFICE HERE I COME! I was also told by the dealer that the warranty was required by Credit Acceptance in order to obtain the loan. No matter what it takes I will continue legal action against this company.

I would have to say don’t purchase this warranty, my car went into KIA for my transmission and this company wanted a complete tear down of my transmission. They would not approve anything until I pay the first $1200. Then they wanted me to replace it with a rebuilt transmission or a used transmission. Don’t walk run from this company.

Horrific! Mechanics will not take the warranty, therefore those of us who bought into this scam get screwed! Bullied by Wynns Warranty Company. No agency in the state of Florida will not investigate them until the Attorney General gets a lot of complaints. I'm asking everyone who put these reviews up please contact the Florida Attorney General and let them know you too were ripped off by this shady company. The experience you went through I'm sure will never be forgotten. Their suppliers will stop doing business with them but it's not enough and reimbursement for us. LET'S DO THIS! CALL THE ATTORNEY GENERAL to start an investigation!

Wynn's Warranty is the most difficult to have. My car has been in the shop for 2 MONTHS. While this warranty company runs down a list of demands, take the engine out, tear the engine down almost to the block before they will send someone out to assess the problem, that the mechanic knew well before removing the engine. Far too many steps they insist mechanics do to meet their demands, not considering the inconvenience and stress they put on me the car owner and the time, labor and shop space put on the mechanic and his team. They like to tell you they are willing to work with any licensed/registered service station...

WE PLACED A CLAIM ON 6/2 AND WE GAVE OUR REPAIR COMPANY T AND D A PHONE NUMBER TO CALL SO THEY WOULD AT LEAST HAVE A voicemail of the claim because it was a Saturday and because our repair shop was new with working with the warranty company. The warranty company indicated they were not reputable. Our repair shop asked what they had to do and they got the invoice together. Faxed it and was told the invoice was not numbered and they dragged out their request past the warranty date and would not pay for the repairs after we paid all the monies we did for the warranty contract.

I bought a 2009 Infiniti G37xS that came with their extended warranty in Feb 2018. My car started to overheat a few weeks ago so I shut the car off immediately and had it towed to a certified mechanic which I paid out of my pocket. Come to find out the head gasket was blown and the transmission is bad. It would cost more to repair the head gasket than to replace the engine itself. My mechanic called Phoenix Extended Care and they said they would need to do a complete teardown of the engine and transmission before they would make a decision if it was covered. I would have to pay for 14 hours of labor for this teardown. Please avoid this company at all cost. I have called several times and left messages with managers with no response or help. I even asked if they could send an inspector out so they can see for themselves and still no response. This type of business practice is criminal and should be illegal.

I have been trying to work with this company for months. Actual months. As my car gets worse and worse, it is becoming harder and harder to diagnose. I feel like they want my car to simply die, so they can blame it on something other than the engine. It's the engine. It's been torn down and diagnosed by a reputable mechanic, who sent them the quote. They have spent the last several phone calls trying to convince me that my mechanic, who I've known for several years, is trying to cheat me. No, this warranty company is trying to cheat me. Now, I'm taking it to a dealership, where it will cost everyone 10xs as much, but maybe they'll listen to Chrysler when they tell them it's the engine. I won't hold my breath.