Phoenix Extended Care

Phoenix Extended Care Reviews

Miami, FL | formerly Wynn's Extended Care, Inc.

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About Phoenix Extended Care

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Phoenix American provides vehicle service contracts and packages by partnering with a large network of local car dealers. Its plans are available exclusively through dealerships, but they’re ideal for used car owners with high-mileage vehicles. The company is a partner of Nationwide Mutual Insurance Company.

    Pros & Cons


    • Covers most vehicles
    • Extensive partnerships
    • Variety of tools and services


    • Tech-dependent policy handling
    • Available only through dealerships

    Bottom Line

    Phoenix American works with a large network of dealerships and partners to provide vehicle service contracts that help cover auto repairs. The company offers several tools and services through its website and covers most vehicles.

    Featured Reviews

    Slidell, LA

    I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for...

    Read full review
    Jackson, MS

    ..the rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I ha...

    Read full review

    What is Phoenix American?

    Phoenix American provides vehicle service contracts and guaranteed asset protections. It partners with Nationwide to offer drivers access to auto service agreements through a large network of dealerships. The company offers three levels of coverage:

    • Phoenix Extended Care is ideal for dealerships that want to offer two levels of coverage designed for new and used vehicles. It has multiple deductible options ranging from $0 to $100 and disappearing deductibles. Perks of this plan include:
      • 24/7 roadside assistance
      • Towing coverage
      • Trip interruption coverage
      • Rental car coverage
    • VALUEguard+ offers three coverage level options for cars with high mileage (Powertrain, Classic and Premium). Its deductible amounts range from $0 to $200. Additional coverage includes:
      • 24/7 roadside assistance
      • Towing coverage
      • Rental car coverage
    • VALUEcare+ is designed for dealers that specialize in used vehicles with high mileage. This plan’s deductible plan is $100, and its perks include:
      • 24/7 roadside assistance
      • Rental car coverage

    How does Phoenix American work?

    Phoenix American works through e-contracting. If you’re a car dealer, you can contact the company’s sales representatives by email, phone or website contact form. Once you’ve provided some information about your dealership’s contract needs, Phoenix American will create an individual account for you so you can connect with its service providers to create a tailored plan.

    Phoenix American costs

    Phoenix American offers a few different coverage packages to fit your dealership’s needs. It doesn’t disclose pricing on its website, but its deductible amounts range from $0 to $200, depending on the package and vehicle requirements. If you’re interested in finding out more about Phoenix American’s service contract pricing, contact a representative through the website or by phone or email.

    Phoenix American FAQ

    Where is Phoenix American available?

    Phoenix American works through dealerships nationwide.

    Can you file claims online with Phoenix American?

    Because Phoenix American sells its vehicle service contracts to car dealerships, you’ll need to work with your dealer to make claims.

    Does Phoenix American offer warranties for motorcycles?

    Yes. Phoenix American offers warranties for nearly all vehicle types, including motorcycles.

    How many claims can I submit per year with Phoenix American?

    The company doesn’t mention any limits for claim filing; however, its terms are subject to change, so consult a customer service representative to be sure.

    Do we recommend Phoenix American?

    Phoenix American offers a wide variety of vehicle services. It’s a good option for used car dealerships that want to offer their customers access to vehicle service contracts with online services and easy-to-access information. The company has a large dealership network and nationwide partnerships, making it highly accessible.

    Phoenix Extended Care Reviews

    ConsumerAffairs has collected 99 reviews and 60 ratings.

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    Page 1 Reviews 0 - 10
    Customer ServiceRefunds & Payouts

    Reviewed Nov. 12, 2023

    We purchased the extended warranty. My transmission started to not shift so I took it to the transmission shop. It's been 3 weeks and still haven't gotten the repairs approved. They sent their guy out to look at the transmission and take pictures but for whatever reason he didn't do what he was suppose to. So now I have to wait even longer for someone to go out and take pictures. When I called the warranty company they lied and said he went back to the transmission shop but no one was there. At this point I want them to refund my $3,000 that I paid for their crappy warranty. I work everyday and need my vehicle fixed fast.

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    Customer ServiceCoverageTechPrice

    Reviewed Oct. 23, 2023

    Was also told by the dealer that Credit Acceptance insisted on the warranty. Glad they did because Winners Circle in Tilton, NH really got me with this car. 3000 miles the turbo went, Phoenix (Wynns) paid $2400 (exactly what I paid for the warranty), for a turbo replacement but wouldn't cover about $1500 in peripheral parts. Now 5000 miles later the transmission went. Roadside towed the car with a $15 deductible and they said OK to the transmission, but, they won't let the shop get the trans so they can't make any money off the part. Pretty sure the last shop ruined that charging them a super high price (about $600 more than average) for the turbo. I did call about a rental car last week, the person on the phone said they would get ahold of the adjuster to see how long they will pay for the rental, was going to call back in 30 to 60 min... still haven't heard back, it's Monday so I'm calling when they open. Not sure what to expect yet.

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      Punctuality & Speed

      Reviewed Oct. 3, 2021

      Totaled my car 8/20/21. Not at fault. The other party paid out quickly. Had the GAP since 2019, just got my declination letter form Wynns, Phoenix, whatever. The amount is $1,114. ** is sad. Rip off. The whole nine, but is what it is.

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      Reviewed Aug. 11, 2021

      Worse company ever. My Buick LaCrosse radiator leaked coolant, got in the transmission and transmission it fried. And now this company is trying to find every reason why not to pay and fix my car. ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT **. This company is consumer fraud. Please do not use this company. Go on Google and read all the bad reviews.

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      Reviewed Nov. 5, 2020

      My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.

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      Reviewed Oct. 16, 2020

      Check engine light started flashing and engine temp flew up to 240 on my way home from work in my Silverado, coasted home to cool down. Got it to Chevy dealership in the morning; Radiator went due to hose leak and got a "Pending misfire". Wynns/Phoenix approved the $1,350 fix (new radiator, hose, labor, diagnostics) within the hour and had my truck back the next morning (10 hr job). Impressed how fast it was approved, happy my truck didn't blow up, thankful for this warranty up to this point in time. Saved me a lot of money.

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      Reviewed June 15, 2020

      Worst company in existence. Nickel and Dimed me for over 15 hours of extra work on my engine on top of not wanting to replace my engine on the truck that I JUST BOUGHT with a worn out bottom block, heads, cylinder walls, Pistons, rings, etc.. Will NEVER do business with these guys again. They approved the REPLACE of my engine and then went back and approved a REBUILD. From the get-go the rebuild was out of the question, since the bottom half is so worn, it would be the SAME PRICE to get a BRAND NEW ENGINE instead of a rebuild with NO WARRANTY and NO GUARANTEE. These guys are mind boggling, not to mention my truck has been at the auto shop for over 2 months fighting and bickering with Wynn's. I've paid out almost $3,000 for a rental vehicle, another 2 months and I could have bought the dang engine myself. I'm disgusted.

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      Reviewed May 19, 2020

      WARNING TO ALL!!! CUSTOMERS and AUTO REPAIR SHOPS!!! First of all I've owned and operated my auto repair facility for 18 years and this company is the worst in extended warranty that I've ever seen!!! By that I mean to their customers and the repair facilities! They take the customers' money for the warranty but have so many loopholes and very rarely come through for their customers!!! Also when they do on rare occasions come through... They try their BEST to get away without paying the AUTO REPAIR FACILITIES!!! WARNING to ALL!!! This is based on my experience with this company and not assumptions!

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      Reviewed May 2, 2020

      I've had my car for 15 mos, never used the warranty. Last week, my ck engine light came on. After reading all the bad reviews, I was worried. But within an hour, the shop said my claim was fully approved, and my car will be ready by the end of the day! Only have to pay the $100 deductible thanks to WEC.

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      Reviewed April 30, 2019

      So I bought a 2015 Kia and didn’t even have the car 6 months and the engine malfunctions. The warranty company sends my mechanic in circles for 3 weeks only to then say “an adjuster will be out in 2 business days to look and approve new engine.” Well my claim was denied because “foreign material” was in the engine. You want to know WHAT it was? According to adjuster a tiny piece of foil!!!! Like “the seal off of an oil bottle more than like from your last oil change” is what I was told.

      So I call the place who has always done my oil changes...THEY called the warranty company as well as my mechanic. Long story short a tiny piece of foil cause my engine to malfunction and lock and the warranty company WILL NOT reimburse my $1000.00 car rental for this whole time nor will they pay for new engine over a “small piece of foil.” You always get diffident stories of what’s going on with your claim and the people you talk to have attitudes and could care less about you! I will NEVER EVER deal with them ever again and I advise the same to everyone else!!!!!!!!!!

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        Phoenix Extended Care (formerly Wynn's Extended Care, Inc.) Company Information

        Company Name:
        Phoenix Extended Care
        Formerly Named:
        Wynn's Extended Care, Inc.

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