Phoenix Extended Care Reviews

DO NOT get this warranty, this is a fraud and a scam, I got a Ford Explorer 2015 and it gave me an error with the charging system, so I called Wynns Premiere and told them that my alternator might be detective and asked if this would be covered to which they said yes, long story short went to the shop and after running the diagnostics it was not the alternator, but a tensioner and a Belt that to my understanding was cheaper but they denied it, and I had never used this warranty at all before this, they will give you a hundred excuses to deny you and not cover anything

If I could give them a ZERO I would. DO NOT GET THIS WARRANTY!!! We got the warranty because Credit Acceptance requested it (I believe they are in cahoots together). ABS system went out 3 months after we had the car. Took it to the Lexus dealership, they all all they were suppose to do and Phoenix asked for a reason of why the brakes failed!? The codes were given with all other documentation, and still nothing. It was so bad that Lexus said they did not want to deal with them at all. It's been a month and still nothing. They got the right one because we have already contacted the Attorney General's Office and they said they will be giving them a call on our behalf. They are SCAMMERS.

Absolutely the worst company ever. They have no automotive knowledge whatsoever. They are a literal scam. And they need to be investigated.

We're a repair facility working with our customer and their extended warranty. We have had our customers vehicle for 3 months due to the fact the warranty company keeps requiring more information. When their adjuster stopped out (the first time) he concluded the motor needed replacement. They denied the claim, stating they wanted us to replace the timing chains to see if that would fix the issue. Even though the timing chains were snapped and in the lower oil pan, the oil pump had metal chunks in the pump and housing, and the camshaft lobes were worn. The adjust came back out and stated 'Why am I here again? This thing STILL needs the motor replaced!' They finally approved partial payment - but wouldn't cover the cost of their required tear-down inspection process.

What a joke! Cancelled policy when a repair was needed. Refunded less than 1/3 of the cost of the policy without paying out a dime. They made $1,500 for absolutely nothing! Shame on you, Wynns or Phoenix America or whoever you are! Active duty military member took a good screwing from this company. One star is too high of rating.

Stay away from this company. They may start off ok, but then when you need a second repair done, don't expect much help from them. I brought my car in to get a new fan for the cooling system, and new struts, as the car was leaning to one side in the front. The job got completed and I noticed that the car still had a slight pull to the right. I went back and the mechanic re-aligned the car, no charge. Two days later on my way home from work, I hear a humming sound coming from the car and vibration.

After catastrophic engine failure, their adjuster determined engine needed replacement concurring with the national automotive repair facility. However the administrator, after 100+ days waiting, determined it was repairable for 1/3 the price of actual repairs. They paid zip. I paid over $10k out of pocket. Well see how Texas AG office handles this before I sue under breach of contract (UPAD).

If I could give zero stars, I would. I'm a Service Manager at a high-volume used car dealership in Michigan, and I've dealt with many extended warranty companies over the years. Unfortunately, Wynn's has become one of the worst I've had to work with -- and I don't say that lightly. In the past, I had no major problems with them. But recently, their customer service has fallen off a cliff. Representatives are routinely rude, hang up on shops and customers, and make the claims process painfully slow. Getting any sort of approval is a drawn-out, frustrating process -- and in at least one recent case, they denied payment on a claim that was already approved.

Have had on time payments with this truck we bought. The warranty company has been taking their time and refusing to fix parts on my vehicle when it’s warrantied. Been months without a vehicle and borrowing family members due to lack of loaner cars. Not the repair facility fault. But when you are told the inspector will be out by a certain date and then they push it off longer that really does get annoying and then the customer service people just hang up on you when you are trying to get answers. Worst company to ever go through when they don’t pay for nothing they say they will. Court here we come.

There is not one single positive thing to say about this company. There is so much room to grow they can only go up from here. As a warranty administrator at a reputable dealership, it is my job to call companies on behalf of our mutual customers, and it is always terrible. Every time I call the MINIMUM wait time is 25 minutes. I have been on hold for 2 hours before. After such a long wait, you would hope to speak to a kind and customer-oriented person. You do not. You get an angry man (most of the time) who hates their life or at least sounds like it and they are never helpful or kind. They are brash, rude, and treat you like you are wasting their time even though you are the one who just held for minimum 25 minutes best case scenario. And then if you say anything incorrectly or have any sort of human error in facts, or heaven forbid, get irritated at THEM, they tell you to have a nice day and hang up on you.

Do not buy a warranty though this company. They don't cover much of anything, they send junkyard parts to the shop. They don't have any management team to talk to and Edwin one of the clowns that answers the phone offers less help than a blind deaf guy giving directions. Avoid this warranty company at all costs.

I have a 2011 r/t Durango that I purchased with the Wynn's warranty. Radiator went bad. Caused engine overheating. Put it in the shop. Told it needs a new engine replacement. Wynn's/Phoenix warranty told me they would not cover the engine, that the cost of head gasket replacement would go towards engine and I will have to pay the rest. It's been in the shop a month and they are trying to cheap their way out of fixing my suv. I've made maybe 4 payments. They are a rip off.

NEWEST UNANSWERED COMPLAINT.... UPDATED DAMAGES. Amanda & Michael ** purchased a Wynn's Extended Care Vehicle Service Contract on March 26th, 2021. Amanda & Michael have not only been denied the use of the vehicle service contract they purchased to protect their financial investment, they have been denied the use of the vehicle itself due to the $24,000.00 estimate for engine repair work to get the truck road worthy. Repair work that was explicitly and undeniably covered not only by the premium Vehicle Service Contract, but the repeated attempts to deny the claim violate consumer protection laws.

We purchased the extended warranty. My transmission started to not shift so I took it to the transmission shop. It's been 3 weeks and still haven't gotten the repairs approved. They sent their guy out to look at the transmission and take pictures but for whatever reason he didn't do what he was suppose to. So now I have to wait even longer for someone to go out and take pictures. When I called the warranty company they lied and said he went back to the transmission shop but no one was there. At this point I want them to refund my $3,000 that I paid for their crappy warranty. I work everyday and need my vehicle fixed fast.

Was also told by the dealer that Credit Acceptance insisted on the warranty. Glad they did because Winners Circle in Tilton, NH really got me with this car. 3000 miles the turbo went, Phoenix (Wynns) paid $2400 (exactly what I paid for the warranty), for a turbo replacement but wouldn't cover about $1500 in peripheral parts. Now 5000 miles later the transmission went. Roadside towed the car with a $15 deductible and they said OK to the transmission, but, they won't let the shop get the trans so they can't make any money off the part. Pretty sure the last shop ruined that charging them a super high price (about $600 more than average) for the turbo. I did call about a rental car last week, the person on the phone said they would get ahold of the adjuster to see how long they will pay for the rental, was going to call back in 30 to 60 min... still haven't heard back, it's Monday so I'm calling when they open. Not sure what to expect yet.

Totaled my car 8/20/21. Not at fault. The other party paid out quickly. Had the GAP since 2019, just got my declination letter form Wynns, Phoenix, whatever. The amount is $1,114. ** is sad. Rip off. The whole nine, but is what it is.

Worse company ever. My Buick LaCrosse radiator leaked coolant, got in the transmission and transmission it fried. And now this company is trying to find every reason why not to pay and fix my car. ANYONE WANT TO JOIN A CLASS ACTION LAWSUIT **. This company is consumer fraud. Please do not use this company. Go on Google and read all the bad reviews.

My car makes a very loud whining noise after about 20 mins of driving. The service shop that I brought my car to said that my transmission needs to be replaced. Wynn's Plus Deluxe is who I have an extended warranty with and they sent out an adjuster to look over my transmission. By the time the adjuster got to the service shop the car had been resting and so the noise was not immediately heard. I tried to explain that the noise begins after about 20 mins of driving and has caused my car to stop accelerating after a while. The warranty company refused to send out the adjuster again to re-evaluate. My cars warranty is almost up and it's clear that they are trying to waste time in order to not cover the transmission. I am very unhappy and I need my car especially since winter will be here soon and that is very hard on cars. If you need an extended warranty do not use these people. They will not help you. They don't know what they're doing.

Check engine light started flashing and engine temp flew up to 240 on my way home from work in my Silverado, coasted home to cool down. Got it to Chevy dealership in the morning; Radiator went due to hose leak and got a "Pending misfire". Wynns/Phoenix approved the $1,350 fix (new radiator, hose, labor, diagnostics) within the hour and had my truck back the next morning (10 hr job). Impressed how fast it was approved, happy my truck didn't blow up, thankful for this warranty up to this point in time. Saved me a lot of money.

Worst company in existence. Nickel and Dimed me for over 15 hours of extra work on my engine on top of not wanting to replace my engine on the truck that I JUST BOUGHT with a worn out bottom block, heads, cylinder walls, Pistons, rings, etc.. Will NEVER do business with these guys again. They approved the REPLACE of my engine and then went back and approved a REBUILD. From the get-go the rebuild was out of the question, since the bottom half is so worn, it would be the SAME PRICE to get a BRAND NEW ENGINE instead of a rebuild with NO WARRANTY and NO GUARANTEE. These guys are mind boggling, not to mention my truck has been at the auto shop for over 2 months fighting and bickering with Wynn's. I've paid out almost $3,000 for a rental vehicle, another 2 months and I could have bought the dang engine myself. I'm disgusted.

WARNING TO ALL!!! CUSTOMERS and AUTO REPAIR SHOPS!!! First of all I've owned and operated my auto repair facility for 18 years and this company is the worst in extended warranty that I've ever seen!!! By that I mean to their customers and the repair facilities! They take the customers' money for the warranty but have so many loopholes and very rarely come through for their customers!!! Also when they do on rare occasions come through... They try their BEST to get away without paying the AUTO REPAIR FACILITIES!!! WARNING to ALL!!! This is based on my experience with this company and not assumptions!

I've had my car for 15 mos, never used the warranty. Last week, my ck engine light came on. After reading all the bad reviews, I was worried. But within an hour, the shop said my claim was fully approved, and my car will be ready by the end of the day! Only have to pay the $100 deductible thanks to WEC.

So I bought a 2015 Kia and didn’t even have the car 6 months and the engine malfunctions. The warranty company sends my mechanic in circles for 3 weeks only to then say “an adjuster will be out in 2 business days to look and approve new engine.” Well my claim was denied because “foreign material” was in the engine. You want to know WHAT it was? According to adjuster a tiny piece of foil!!!! Like “the seal off of an oil bottle more than like from your last oil change” is what I was told.

I purchased a 2013 Chevrolet Malibu from a used car dealer in my area with 77k miles. The brake booster just recently went out and the car was inoperable for 5 days. I contacted the dealership who assured me they would contact the warranty company and myself directly. I decided to take matters into my own hands and not wait around. BTW, the dealership never returned my call or addressed the concern and this is now a week later. I read the reviews from this very link the entire weekend.

I bought a 2008 Dodge Night. Very nice I thought. 1 week later it would not go so I called the dealer who sold to me. Said, "It's yours now." I said, "I'm in the left turn lane. Can't move. I'm calling AAA." She said, "I'll call you a tow truck," then they drove me to a garage. Didn't care for rude. The tow driver said I owed him 95.00. I said, "I have AAA." He don't take it so she wasn't going to pay. I gave him 95.00 or he was going to impound the truck. It's the transmission - 1 week drove no more than 30 miles. The dealer said I need a trans. She told them they tore it out. Said it's sealed up. All seals gears. All inside melted. They won't send no one or pay. I'm like wait why they need to know why the trans went. The dealer done all they can. Want 700.00 for me to take home. I got state of Michigan BBB and attn on this. They will pay. If anyone needs help contact 888-767-6424. Ask for bad car work dept BBB too. Good luck all.

I purchased a vehicle on June 15, 2018. On August 13, 2018, I had to take it in for an extended warranty through Ford, at which time I was informed I needed $2365 worth of additional work that the warranty WOULD NOT COVER! Now the gears are hanging out of the transfer case and they are not willing to cover the extreme expense. I will be suing them along with the car lot I purchased the POS from. If I could give negative stars, I would

My claim for a transmission rebuild was rejected on the basis that my tires were the next size taller and wider than OEM. WORST CUSTOMER SERVICE EVER. Nobody gives their rank names or even last names. They won't give me the reason for the denial in writing! These people are rip off artists. NYS ATTORNEY GENERAL'S OFFICE HERE I COME! I was also told by the dealer that the warranty was required by Credit Acceptance in order to obtain the loan. No matter what it takes I will continue legal action against this company.

I would have to say don’t purchase this warranty, my car went into KIA for my transmission and this company wanted a complete tear down of my transmission. They would not approve anything until I pay the first $1200. Then they wanted me to replace it with a rebuilt transmission or a used transmission. Don’t walk run from this company.

Horrific! Mechanics will not take the warranty, therefore those of us who bought into this scam get screwed! Bullied by Wynns Warranty Company. No agency in the state of Florida will not investigate them until the Attorney General gets a lot of complaints. I'm asking everyone who put these reviews up please contact the Florida Attorney General and let them know you too were ripped off by this shady company. The experience you went through I'm sure will never be forgotten. Their suppliers will stop doing business with them but it's not enough and reimbursement for us. LET'S DO THIS! CALL THE ATTORNEY GENERAL to start an investigation!

Wynn's Warranty is the most difficult to have. My car has been in the shop for 2 MONTHS. While this warranty company runs down a list of demands, take the engine out, tear the engine down almost to the block before they will send someone out to assess the problem, that the mechanic knew well before removing the engine. Far too many steps they insist mechanics do to meet their demands, not considering the inconvenience and stress they put on me the car owner and the time, labor and shop space put on the mechanic and his team. They like to tell you they are willing to work with any licensed/registered service station...

WE PLACED A CLAIM ON 6/2 AND WE GAVE OUR REPAIR COMPANY T AND D A PHONE NUMBER TO CALL SO THEY WOULD AT LEAST HAVE A voicemail of the claim because it was a Saturday and because our repair shop was new with working with the warranty company. The warranty company indicated they were not reputable. Our repair shop asked what they had to do and they got the invoice together. Faxed it and was told the invoice was not numbered and they dragged out their request past the warranty date and would not pay for the repairs after we paid all the monies we did for the warranty contract.

I bought a 2009 Infiniti G37xS that came with their extended warranty in Feb 2018. My car started to overheat a few weeks ago so I shut the car off immediately and had it towed to a certified mechanic which I paid out of my pocket. Come to find out the head gasket was blown and the transmission is bad. It would cost more to repair the head gasket than to replace the engine itself. My mechanic called Phoenix Extended Care and they said they would need to do a complete teardown of the engine and transmission before they would make a decision if it was covered. I would have to pay for 14 hours of labor for this teardown. Please avoid this company at all cost. I have called several times and left messages with managers with no response or help. I even asked if they could send an inspector out so they can see for themselves and still no response. This type of business practice is criminal and should be illegal.

I have been trying to work with this company for months. Actual months. As my car gets worse and worse, it is becoming harder and harder to diagnose. I feel like they want my car to simply die, so they can blame it on something other than the engine. It's the engine. It's been torn down and diagnosed by a reputable mechanic, who sent them the quote. They have spent the last several phone calls trying to convince me that my mechanic, who I've known for several years, is trying to cheat me. No, this warranty company is trying to cheat me. Now, I'm taking it to a dealership, where it will cost everyone 10xs as much, but maybe they'll listen to Chrysler when they tell them it's the engine. I won't hold my breath.

I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for a coolant leak to find out I actually needed a whole engine replacement all with no problems and a rental car while in the shop... Make sure to take your vehicle to someplace big like the dealership that has the logistics to deal with a warranty co.

I purchased a 2012 Chevy Cruze from a car lot and they recommended I get Wynn's warranty. I got the 1500 in coverage. The day I drove off the lot my car says it's overheating! Long story short, I needed a new water pump, thermostat, thermostat housing and a flush! I took my car to my nearest Chevy to be repaired. I was very nervous that nothing was going to be covered because I read all the reviews and my Chevy mechanic had never heard of them. Thankfully Wynn's agreed to pay for my water pump parts and labor and the flush. Of course I had to pay the $100 deductible and for the thermostat but they covered the most expensive part!

I am so livid right now! I purchased this supposedly great extended warranty when I purchased my used vehicle a few months ago! The dealership said that the finance company requires it, to protect their investment! Well, my ignition switch locked up and was told by the mechanic that it was broken. So come to find out it was the ignition lock cylinder that needed to be replaced. So the mechanic went ahead and ordered the part and installed it, assuming that this critical part was covered. Not!!!

I had the worst experience with this company. First the dealer at Suburban Jeep of Troy recommend this warranty company for our used Lexus we bought from them 2015. OMG so my engine blow, I have my car taken to dealership, they call and say the company won't cover the work. Why? They say cause the hose that caused the problem isn't covered with that mean my engine is gone... Don't matter how it's gone. I'm supposed to be covered. So now I have a Lexus that I pay a car note and it's not running... Lol. 6000$ damage. This company is the biggest ripoff I've ever experienced. Paid 2700 for a nothing warranty. HELP REPORT THESE PEOPLE...

I never received a handbook on the things that were covered. I requested it twice and still I don't know what my contract is for. I am convinced they don't pay out anything for repairs; they always weasel out it while bleed you dry with coverage payments. I just bought a used car that begin to leak oil after a few months of driving it. This warranty company would not cover repairs or the rental I needed to get back and forth to work. Their excuse was that it was a pre-existing condition and a wear item, both of which was not valid. The dealer and the repair facility tried talking sense into them, to no avail. They have no interest in serving the public, just taking their money.

To start off I own a 2011 Chevy Cruze that I financed from a car lot and got a extended warranty through these people for $1800.00 & I thought it would be a good warranty company! The first 3 days I had the car my turbo charger went out "no big deal, I'll just take it to Chevy and get it fixed". Well I dropped it off and the warranty company paid for a 2016 Chevy trax which was pretty nice! Had for only a 2 days then they call me back into the shop to tell me warranty company paid for everything besides NUTS & BOLTS!!! Why would they not pay for that? I got over it and paid for it.

Don't make the mistake I did and purchase any warranty from this company. I purchased the Premium Coverage which is the best overall coverage that they offer and a lot of the basic items such as Electrical (electric horn), Cooling (coolant leak), and Turbocharger (oil leak) is not covered (see image of brochure). I spoke to a customer representative today 1/25 at 07:30m, Andrea, and she stated that the specific part needs to be listed so the repair can be approved.