Retailing is a tough business these days. Margins are paper-thin and it's hard to compete with the ever-expanding Wal-Mart. That makes it all the more important for retailers to value their customers and jump through flaming hoops to keep them happy.
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I called Sears service agreement to fix my dishwasher which was covered under my service agreement. They couldn't give me a Sears repairman and ...
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