Dillards Reviews

Dillard's has always carried high quality products in clothing. I am not a fan of the $8.95 delivery fee unless you spend $150. If I'm purchasing a $100 blouse it should ship for FREE. Nevertheless, my review is more about online shopping. Due to some experiences lately (I understand it is the Christmas season) I am going to suspend online shopping at ALL stores, not just Dillard's. The customer service/shipping (costs and delays) is what has led me to this decision. if I can't buy it at point of sale in-store, I'll do without it. Online shopping is unreliable and/or expensive. I knew at some point it would come to this and now here we are. For me online is a wrap.

Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

Purchased some Cole Haan wingtip upper with an almost tennis shoe sole. Was sponsor for a customer golf tournament. Purchased the night before the tournament. Wore them all day and was outside walking and riding around interacting with individuals from 6:30 am to 3:00 pm. The shoes added a touch of class yet were very comfortable. My lovely spouse says I am picky about my shoes, and she is correct. I want comfort and style. These are both. I also bought some casual Skechers slip-ons that I haven't worn yet, but expect they will be good also. The staff at the shoe department was friendly and helpful. Brought out a stack of shoes that I asked to try on and had good suggestions.

Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillards a try and they are awful. If they care to fix this and do the right thing, the order number is **. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

There is nothing good to say working in this location-Strongsville, Ohio. The management is promoting racism and discrimination between employees. Moreover, top manager hired gangs in order to stalk and harass employees in private life. This is illegal and others are fooled in order to cooperate and believe this is in "good" faith. What a maniac! He got his back by corrupted law enforcement that is why he thinks his head is covered. He needs to be investigated for slandering people by making up lies around the community!

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

I shop at Dillard’s pretty often and have for a number of years. On this day I was purchase couple of tree decorations but was also going to purchase a cologne for my 17 year old grandson. The women at the cologne counter as I approached told me to go pay at a different counter cause she was busy (eating). Needless to say I never bought the cologne. I consider this rude and unprofessional. She lost a sale for the store.

This is a follow up on a review I made on December 9th for a purchase on December 1st. After making a purchase on 12/1 for a Xmas gift I followed up with customer service 8 days later after no movement on my purchase. I was advised on the 9th that my purchase wasn't shipped and given the option to terminate the purchase and order again or get a refund. I opted for a refund and was advised the refund would take up to 48 hours. On the 12th not refunded. Call to check status and was told I couldn't be refunded because they shipped the package and needed it back before I could get my money. They actually ship the package 2 days after I requested my refund. Stating there is nothing they can do. They are holding my money because of their mistakes! To coin the phrase of the kids, THIS COMPANY SUCKS! I WOULDN'T BUY WATER FROM THEM IF I BURST OUT IN FLAMES IN FRONT OF THE STORE! YOU HAVE BEEN WARNED!