Dillards

After an issue with my order, I called into the customer service center and they said they needed their supervisor (who had been ''laughing'' on the phone and was unavailable to take my call). I was told the supervisor would give me a call back within the hour, and if they had not returned the call, to ring in again. I called every hour after that for FIVE hours, until I was told the supervisor had left home and refused to call me until the next day. I told them I would be in back to back meetings that next day, so we set up a note asking them to call when I was free (9:00am). The next day, during a break after my first meeting and over an hour after our scheduled appointment, I had to ring in again and ask to speak to said supervisor (my sixth time).

St. Louis MO - Dillards in Galleria Mall. I should start by saying I used to live in Illinois and I happily shopped at my Dillards store in Illinois for over 20 years. After moving closer to St. Louis, I shopped at the Chesterfield store. The employees at that store were also excellent - especially a young brunette woman named Sarah. Now that the Chesterfield store is closed, I shop at the St. Louis Galleria Dillards. It is always a terrible experience. I shop in the ladies section on the second floor, so this review is only for the employees that work on the second floor. To begin, NO ONE WORKS IN THE HIGH END LADIES SECTION on the second floor. I can rarely find anyone to help me or ring me up. There have been about 10 times where I had something I wanted to purchase but had to leave without it because there is no one to ring me up. When I do see an employee, they ignore the very few customers that still shop there.

Dillards Inside West Oaks Mall #510. This the most racist store I have been to in my entire life. The way they treat ** in that store is downright disrespectful. I'm am a ** man, and I have a stepson who is **. The security guard there followed my son around the store like he just knew he was going to steal something. I have raised my stepson since he was 4 years old. He is now 22, never been in any trouble before. Another crazy thing the guard walks around with his hand on his gun. I was told the store manager was to busy. Store 510 has maybe a handful of ** who work there. And their entire management staff has not one **. Im sure hope a young ** lose his life in that store.

Returned a dress I bought for $160.21, it had all tags not removed, had my receipt. All I wanted was credit my account, back to my card. Dress was not damaged. Dress was for daughter in the military which I took to California? I was not aware no Dillard's in California. They gave me a gift card for the amount however I do not see why not credit account? I shop a lot at Dillard's however, disappointed and you have lost a good customer.

I will resort to only my most recent horrible experience with Dillards, but know there has definitely been more than one. I tried to purchase a pair of boots that had been marked down from $170 to $120 both online and in store. Please note, however, store sale price was not marked on the floor model and after tracking down a sale associate he had to ask a manager to price match, only to discover all the boxes in the back reflected the sale price after all. They didn't have my size in the store, so I asked if they could order and ship to me. He said sure, rang up and tried to charge me full price.

Dillard’s Clarksville, Indiana. I bought 6 pair of Ugg boots and 2 pair of Ugg house shoes (paid cash) for Christmas gifts, and just because I do my shopping early in the middle of November, I can’t get a refund on a pair of house shoes because it’s past 30, even though I had my receipt, and even got gift receipts. Was never told I couldn’t get a refund if the person didn’t like the gift. Will never shop at a Dillard’s ever again. Should had looked to see they was only a 1 star before going there anyways. They will soon follow Sears and Kmart treating customers this way, and only being a 1 star.

On 12/27/17 (my Birthday) my husband & I went shopping for a new robe for my present. I found a lovely one, some pj's & a lingerie bag at the Newport News store at Patrick Henry Mall in VA. Upon home I tried on the robe & pj's. The pj's top was too tight. Decided to return after holidays. Just happened we decided to go back to Patrick Henry (we live in Portsmouth- 25 miles away) for other shopping- so we returned the pj's today 12/31/17. I really never looked at the receipt and the original sales associate gave me no reason to do so. Upon arrival we returned the pj's- the Associate stated there were no tags on the garment and they could not be returned without tags. I had to show her the tags. Then she said they were "clearance" and could not be returned after 3 days (28, 29, 30- oh geez today was the 4th day!). I saw no signage nor did the salesperson tell me about the 3 day policy.

I bought a Dooney and Bourke wallet on a Saturday (the day before Christmas Eve) for 30% off. After I got home, I noticed that in different lighting the wallet had a razor thin cut mark in the leather. I called the store the next morning (Christmas Eve). They had no more in stock but said if I came down to the store they could order it for me. Being it was Christmas Eve I asked if I could stop in after Christmas. They said the sale "ended that day" so I had to come down to the store to get the 30% discount. So, taking a break from family time and baking Christmas cookies, I braved the mall traffic and went to Dillard's to order the wallet to get the 30% off & free shipping. The sales associate was polite, but was having problems keying in the 30% discount. So, she called the manager. The manager told her to tell me that the sale ended "yesterday" and that she could not give me the discount.

I am a long time shopper of Dillards and a ** Women. On Sunday, December 24, 2017 I went into Dillards Department Store in the Domain Shopping Center in Austin, TX to buy some shoes. I had picked out 3 different style Sperry shoes to try on and was planning to purchase them. I stood with the shoes in my hand waiting for an employee to assist me. The store was not busy at all, in fact there was only around 3 other customers in the shoe area where I was. While standing there, one female ** employee walked past me as I stood there and walked up to two other female ** customers to help them. Then a couple of different employees appeared in the area, walked past me as well ignored me as if I was a mannequin. Finally I sat down and decided to just wait to see when/who would finally recognize me sitting there with my selection of shoes to try on.

Ordered a dress online. The invoice was accidentally destroyed in opening the box as it's outside the box, not inside. Online return F&Q states returns have to have that invoice, so I phoned. "You are the 19th caller..." 15 min + later, I hold until 7th caller and then I hear them on the line and they hung up. I call back, 17th in line. I wait another 12 min...I hang up frustrated. Go online to deep search the return address, and see it states "no returns past 30 days". It's day 31. Never again. Nordstrom or Ann Taylor... I will never stray again because Dillards, customer service & return ease is the KEY to trust and loyalty.

Dillards has the worst Customer Service among all the department stores! Do not shop at Dillards... Shop at Nordstrom instead where they treat their customers respectfully and pleasantly. I purchased a leather skirt from Dillards last week. While I had it on & I was pulling down this skirt, it ripped! I have not even left my house. I did wear the skirt around my house as I was getting ready. So, the following day, I ended up taking it back to the Summerlin, Las Vegas store and complained about an expensive skirt that ripped the moment I put it on. The saleslady in the Antonio Melani section of the ladies' clothes & her department manager were very unaccommodating and treated me badly. If this experience happened at Nordstrom, they will take care of you and do what they can to make a customer happy. Not so at Dillards!!! These people need to learn some real customer service.

I received a congratulations from Dillard's on December 1, 2018 and the same time realized that I had an overdue balance of $4.14 so I immediately paid it. Also on that same day after I made the payment good they closed my account for having violating their delinquency agreement or policy. Then on December the 7th I received a letter from the cardholder of Dillard's account and found a letter telling me that my account had been closed and in order to re-open my account I would have to go into the store and reapply for credit.

I placed 2 orders online at Dillards on Black Friday. The first ordered was cancelled after 5 days. I will not receive my order and I can no longer replace it with Black Friday deals from other stores. The second order was shipped from 2 different branches and they added charges that I did not agree to. I will be requesting an adjustment on my credit card for the extra charges. Black Friday sales that can't be delivered are no deals. Don't waste your time ordering from Dillards.

DON'T EVER SHOP ONLINE FROM DILLARD'S (unless of course you don't want to see your money back). THEY STOLE $80 FROM ME AND NEVER GAVE BACK. I had the worst customer service experience at Dillard's. I am a regular customer at Dillard's stores and for the first time I dared purchase something online from them, as they were having a good sale. I bought a pair of shoes from a brand I have before and a size that I know it fits me from that particular brand. Well, of course the shoes did not fit me at all, cannot even get them halfway on. They seem to be 2 sizes smaller. I am not surprised now that they were on sale...

I go to Dillards in MacArthur Mall Norfolk Virginia. Last few times I was made to feel very uncomfortable. The first sales lady in the formal section was irritated because I ask her to check the price of a dress. Then I went to section that sell Eileen Fisher. She act irritated because I was writing a check. She even made the statement that people doesn't use checks anymore. I feel that it is not her business how I pay for my purchase. They really need some more customer service training. The number in order number box is the receipt number.

I will NEVER Buy from Dillards again! I received my order of 7 polo shirts. I received shirts that were TOO BIG and I used the sizing chart, 4 were faded and looked NOTHING like the pictures. I was told the pictures they put online are from the vendor and the colors on the site are usually off, had I known that I would not have purchased them. I received 7 too big, 4 faded with,1 with a string hanging from the Polo sign and was told there is NOTHING that could be done by Jeff at corporate and Araceli manager of Dillards Direct. I was then told to send pictures of my items to Araceli. Sent the pictures and a week later no reply. I called and was told the pictures would be sent to Jeff. Then I was told to send the items back to the warehouse for inspection and I have to pay shipping! I will NEVER shop at Dillards and will make sure to let EVERYONE know about this experience.

I am a new customer to ordering at Dillards online. However, I will never order online with this firm again. I ordered three articles of clothing of which I had to return two due to needing a smaller size. This firm does not have shipping returns labels for you to send back their clothing. Therefore, I had to send back the clothing at cost. And upon receipt of the merchandise I am now being informed that I must pay for the exchanged items to be shipped to me. Just to ensure everyone reading this message understands I have paid 50% in shipping cost to the cost of the items exchanged and could not return on of the two items due to no returns are permitted, only a size exchange is permitted.

For many years I have shopped at Dillards because I am in my 60's and my Mother who was 82 in 2010, taught me about the best clothing stores because she shopped there when she taught small children for over 44 years in public schools. Back then, very few Mothers had jobs or had to work outside of the home or even held degrees. I love their leather purses and shoes. I just bought two pairs of shoes yesterday. Dillard's is the best store in Wichita Falls. Texas and in Bee Cave, Texas at the Galleria no matter what anyone says.

My wife purchased a Louis Vuitton handbag at the Woodlands, Texas Dillard's store. She has shopped here for many years. She speaks and understands limited English as she is a resident in South America and has a vacation home in The Woodlands. When she got home her daughter noticed that the handbag was clearly defective, i.e. it would not stand by itself, and if you put anything into it it would topple over. I told her she should return it and I accompanied her to the store to help her as I speak fluent English. Much to my surprise the salesperson told me that there was no returns and pointed to a sign in the store which said VINTAGE HANDBAGS ALL SALES ARE FINAL.

If you take out a Dillard's charge card you may eventually find yourself in consumer hell. Service can be OK for a while but forget your password or change something and you are unlikely to be able to use the card again. I spent hours trying to get this fixed without success. You can call but instead of help you are curtly referred back to the nonworking internet site. I finally gave up and tossed my card in the bonfire.

Here are the two order numbers: first order # ** and the second # **. I returned back two dresses to Dillard's that I bought online to their Arizona warehouse on March 13th with the FedEx label they provided to me. The return arrived at their Arizona warehouse on March 20, 2017 at 6:00 A.M. Three days later, I checked my credit card’s account but there was no refund. When I called their customer service line to find out why they have not refunded me the full payments. I was told it takes three to seven business days to process the refunds. Up till this date I have yet to receive a credit on my credit card account. THIS IS NOT A GOOD customer service on their part. This is poor as customers expect to receive a refund promptly when returning items. I will not order anything from Dillard's again.

I love shopping at Dillard's and have always enjoyed their quality merchandise. However, I am very dissatisfied with the way they handled a canceled transaction. They ran my card to pay for some items I purchased and the transaction supposedly didn't go through because they said the ZIP code was not correct. So they ran it through again and it worked the 2nd time. However, the first transaction that they canceled is still pending on my account and they have not released the funds as of yet.

I sent back 2 dresses to Dillards online in Arizona on January 25th. One has not even arrived back to them as yet using their FedEX label they provided to me. The other dress has been back to them since January 28th and I have yet to receive a credit on my credit card account. THIS IS POOR Customer service on their part. When I called they said they closed down the warehouse to do inventory. This is poor as people expect to receive a refund promptly when returning items.

Bought a pair of Ugg's at Dillard's via online. Ordered the following: UGG Kona Elastic Toggle Leather Boots Item #04531627. To my disappointment the product received looked nothing like the Ugg Boot advertised. The wool lining on the picture looks thick and comfy. I was expecting it to be just like the ones I had previously purchased. Because I purchased them on sale, I am now unable to return them. The reason why I bought them, was because they look just like the one I had purchased in 2010. I was duped!!! Arghhhh.

Dillards is a extremely fine shopping experience. I find their employees and service at the A+ level every time I shop in their stores, whether it is in Las Vegas, Scottsdale or California. The high quality of retail goods is wonderful and reminds us of how the traditional department stores were laid out, very organized and with beautiful, quality clothes. I have shopped Dillards for years, and always go there first for everything. Our family always has had a wonderful, friendly visit each time and I wish to thank Dillards for hiring such lovely employees.

Bought a MK Hamilton Satchel online and was thinking I got a good deal on it. The website at the time advertised an extra discount of up to 40% on already discounted items. This item was in the list and if I remember it correctly, on the second page of the list was where this was. I hurried and purchased it because I thought it's a really good deal and didn't want it to run out of stock! Now looking back into my credit card statement, I just realized that I didn't get the extra 40% off discount. I emailed customer service about it and she just told me that there's nothing they can do about it.

Informed Dillards credit card services I had been laid off right before Christmas and receive a response that was very cold. I will no longer shop at any Dillards and will advise all friends and family to do same. Discover card actually gave me a $100 gift card to ease the difficulty of the holiday season. Please consider a Discover card if you ever find yourself wanting to get a Dillards credit card. The rewards are almost non existent. Discover gives me a reward I can use to pay my bill!!! Dillards could learn a lot from Discover. I've cancelled my Dillards and will never get a card associated with Dillards or Wells Fargo and I will never shop there again. With these kind of customer service standards I expect Dillards to be bankrupt in 10 years at the most. I will be a lifelong Discover card member.

I ordered a dress that cost $520.00 dollars and not only did they charge me $11.95, they charge for returning and insist that you buy insurance too. I had a computer freeze up that made me order the wrong size accidentally and I literally realized it as I pressed the order button. There was no recourse on their site to change or cancel it and when I called they were not answering even though it was within their stated hours of business. When I finally got a hold of them first thing the next morning I was told there was nothing they could do and that the order was placed and sent to the warehouse. I am livid that they had such outdated and mismanaged policies and that their customer service was absolutely awful.

I recently visited Dillards in Slidell LA Fremaux - to be precise on 11/26/16 around 4 pm. I love to find a good sale any day regardless of the not so great service at this specific store. I stopped by the ladies footwear area, as usual you can feel the "staring" as if they are trying to guess out, by your appearance, whether I will be spending $$$ or not, and well, I had just been to the gym so my sloppy gym look probably didn't impress them much, not a "welcome to Dillards" sound at all although there were at least 6 associates roaming around the floor, only one very sweet (must be new) associate approached me.

I ordered a pair of shoes on Dillard's website on Friday. This morning (Monday) I received an email that my order had been cancelled because it's Dillard's policy to only accept credit cards issued in the US. I often shop international and I always read company policies before placing any orders. According to their policy on their website they accept Visa credit cards which is what mine is. NOWHERE do they say anything about not accepting international credit cards. Instead there's a whole section on international orders and shipping so it really didn't make sense to me.