Dillards

A lot happens in 30 days and maybe some people don’t have time to go to the mall. The fact that they don’t even offer store credit so that a customer could be satisfied with items purchased from their store is mind blowing. To make matters worse, I opened and purchased this on a Dillards credit card... The money would be going back into spending at their store anyway. Not anymore. Worst customer service ever. God awful return policy.

When the manager finally showed up and unlocked the room, to my surprise the entire room was devoted and full of high end designer purses, wallets, and bags. The room contained items from Chanel, Prada, Gucci, and Louis Vuitton. The price tags varied and I remember seeing some that were over $2000. I found a Louis Vuitton that I liked and that was priced under $1000, with tax it totaled close to 1075. The payment was made using $600 in cash and the remainder balance on a debit card. The sales lady put the LV handbag in a brown plastic Dillard's bag with the receipt and handed it to me. I asked if she had a LV bag and she said no they don't have bags for them. Then she said wait a minute and stepped back into the room and came back out with a dust bag and put my new purse in the dust bag and back into the Dillard's plastic bag. The dust-bag she gave me looks nothing like the real LV dust bags I had.

Also it looks just like the dust-bag that a LV bag my ex-husband purchased from eBay years ago thinking he bought an authentic item. Come to find out it was not authentic. I started examining the new LV from Dillard's and noticed several peculiar characteristics of being an imposter. I began to do research on the internet and lo and behold the peculiar characteristics are identifiers on how to spot a fake LV. In order to be certain I wanted to take it to the LV boutique at the Galleria Mall in Houston. I took it there and was told that they are not allowed to authenticate for legal reasons but off the record the gentleman said that the item I showed him was not one of LV's products. A couple days later I sent Dillard's Corporate an e-mail demanding a refund or I was going to the media. Corporate forwarded the email to David ** who persistently began to e-mail and call me everyday until I answered the phone.

He wanted to know when I was coming in so they could render the situation. He also inquired as to why I believe the LV handbag was not authentic. I was unable to meet with Mr. ** until today. I bought the purse along with the miscellaneous authenticity cards that were in the inside pocket of the purse. One of the cards guaranteed authenticity from What Comes Around Goes Around and that the item is an authentic Louis Vuitton Manhattan PM and that it is a vintage/used item. I took with me documents I found through research to show Mr. ** the validity of the purse not being real. I also printed out an article showing him that Chanel is pursuing a lawsuit against What Comes Around Goes Around for this exact reason. He went inside a room with two other ladies and discussed who knows what for quite a while.

He finally came out not saying a word to me nor acknowledge me at all and just asked for my driver's license. He scanned the proof of purchase tag and retrieved a gift card and scanned a store credit of $1000 and handed me the card. I said, "Are you not going to give me my money back." He asked how the transaction was paid for and then said there was no way of locating that transaction. I told him it was rang up on the station right outside of the door behind us. He said that didn't matter and that he normally would not even be doing this. I asked him if they were going to continue to do business with What Comes Around Goes Around and he finally spoke and said they most certainly are because this is the first problem they have encountered and does not believe that the bag is counterfeit.

I also asked him why his staff isn't adequately trained to identify merchandise that are imposters. He had no answer for that. The differences between the authentic LV purse I was carrying and the fake LV I was returning are obvious differences and are clearly seen when comparing the two with each other. I have read posts by other customers who have experienced issues with Dillard's selling replica high-end designer bags. Dillard's is deliberately deceiving customers by selling counterfeit handbags as the real deal for high-end designer prices. I have done enough research that I can pinpoint the website from China that What Comes Around Goes Around is purchasing these "used vintage" handbags from.

If Dillard's was selling authentic LV, Prada, Gucci, and Chanel items then why are they locked up in a room on the 3rd floor and only showcase them to the public a few hours on Saturday for their so called Trunk Show? What Comes Around Goes Around needs to be held accountable for selling counterfeit products and Dillard's should be held accountable for knowingly selling counterfeit items at prices as high as you would pay for an authentic brand new item from an actual boutique. Dillard's is straight up robbing their customers and then throwing a temper tantrum attitude when the customer catches their wrongdoing and calls the organization out on the deceptive practices that are occurring in their everyday operations. I have notified Louis Vuitton Corporate and they are filing a report as well as spoke with a local news station about this story.

The whole point of the purchase to begin with was to get a LV for my birthday, not a fake one. I was deceived by Dillard's and they won't even return the funds that were used to purchase a fake item that was sold through deceptive practices. I could have used to funds to go the LV Boutique to put towards an authentic handbag. What am I going to use this store credit for? A purse? No way! I will never buy any purse from Dillard's because who knows if any of the handbags they carry are really genuine and authentic. Their management has proven to be deceitful, distasteful, and rude which compliments the fake product that is tricking the customers into spending large amounts of money on fake merchandise. Big profits are being made through deceptive practices and it's not right!

I was Mother's Day shopping with my son and I didn't have a shopping cart the didn't have one. They have mesh seethrough bags. I was shopping for a outfits for my son and I as well as clothing for my up and coming cruise. And I say they had a get sale on edge makeup. I was adding them to the mesh bag when the young lady came and said, "Are you ready to check out." I was like, "No, I'm still browsing." And she took my bag and placed it behind the counter say, "When you're ready to check out it will be here." Shake my head and asked her, "Why are you taking my products if I'm not done selecting?" She said it was policy. There are several women selecting and leaving the area even and several women browsing the product. So I asked the ladies, "Has anyone else have the merchandise held behind the counter?" No one but a ** lady said, "She took mine." I was like, "Really?"

I asked for a manager she never got one. So before you think I'm calling the ** card I'm **. Yes a women of **!! And I will not be StereoTyped and treated like a thief! I spend thousands in this store and this cannot be tolerated. So I asked again, "Why are you required to take my merchandise and not everyone else?" No reply. These products are not in and security case nor is there a sign saying pay for stuff here and you can't leave the area which I'm still in the area shopping and browsing the makeup when my products was taking from me. You can pick and go as I witness many women doing.

THIS STORE sigh I reported it to supervisor she apologized. I really didn't feel good about my purchase at this point and want to return it all by the treatment I received. THIS STORE NEEDS A ATTITUDE ADJUSTMENT!! SADLY THIS NOT THE FIRST TIME SOMETHING LIKE THIS HAS HAPPEN. I chose then to overlook it. I'm thinking long and hard if I will ever shop there again.

Every call center representative I spoke to was kind and helpful. Everyone except the customer service supervisor. This woman was horrible. She was terse, unapologetic about the issues with my order, unwilling to help in any way and when I asked her to expedite shipping (due to an issue on their end my boots were unable to make it on time like they would have without the issue) she literally laughed and said ''No. I can cancel your order entirely, though.'' As if to threaten me for asking if she could help me! After THEY messed up MY order! I am disgusted with this service and will no longer frequent this chain. Due to management's gross abnegation of their responsibility to their customers, our family will no longer patronize Dillards.

I might have a stack of clothes to try on but no one offers to start me a dressing room. I might need another size but no one comes to check on me in the dressing room. Just last week the employee in my section hid in the dressing room with her friend who was trying on clothes and talking about boys and wouldn’t even come out to ring me up. This is supposed to be a ‘high end’ store, but it’s nothing of the like. After leaving Dillards empty handed, I went to Macy's and they had hundreds of customers and numerous employees greeting me and asking me if I needed help. I have always preferred Dillards' clothing over Macy's, but there is no comparison in customer service anymore. Macy's is doing a great job and the Dillards Galleria is doing a terrible job. I love Dillards and I would really like things to be improved at the Dillards Galleria.

Immediately I questioned why he didn't ring up the sale price and he said he couldn't. So, I asked for a manager because obviously she needed to do an override on the price as all items were clearly marked in store and online at $120, not $170. He walked off and came back and said my manager said there is nothing she can do. Insane. I asked to speak to the manager in person. She came over and said there is nothing I can do and if want these shoes you have to go home and purchase them yourself. Her system wouldn't allow her to adjust the price despite everything clearly being marked otherwise. She reiterated there was nothing she could do and said she hopes they are in stock by the time I order.

I asked to speak to the highest level manager of that store and the same applies. If I want the shoes at sale price as marked I had to go home and order them myself. When I left the store I stated to the upper level manager I was about fed up with Dillards' horrible customer service and archaic management and policies and I would not be back. Her response was, "Now you know why I don't shop here either." How about that for customer service and loyalty?!

A dept. mgr was called- and she repeated the same, I asked for a store credit which she said she would do- she handed my husband a "red store credit card" with a receipt folded around it. Our return for the sleepwear was supposed to be (as per our orig receipt) $23.30 + tax. When my husband went to the men's dept to purchase some socks- the credit only showed $6!!! So we went customer service. Evidently the original sales person applied the wrong yellow return sticker to my garment! Faye, in Customer Service understood the error, but needed a Mgr to override the 3 day return policy.

After waiting over 30 minutes the dept mgr (who gave us the incorrect $$ store credit card)- showed up then after numerous attempts was cluless how to correct the errors. Finally Faye, made the corrections (we hope- because we did not get our original receipt back). When I discovered this on the way home I called Faye at the store and asked her to mail me our receipt. AT NO TIME did anyone store associate apologize for their errors or inconvenience! Never going back to Dillards!

The sales associate felt bad and asked me if I wanted to talk to the manager and pointed in the direction that she was. I saw the manager sneaking taking down the posted 30% off sale signs! I called her out on it. I was met with fierce resistance. They finally called the head guy down and he reluctantly agreed to give me the discount (but as a price adjustment when I returned the defective wallet). It was like pulling teeth over about $40. Unbelievable. Macy's and Nordstrom's would never had done that. Especially if they had told me the sale was still on, to come down to the store, and especially because it was Christmas Eve. It left a sour taste in my mouth and I will not shop there anymore. I had heard Dillard's was not accommodating to its customers and did not try to instill customer goodwill. I experienced that first hand.

After 10 minutes or so, I decided to record what was happening to report it to the store Manager, so I did. I missed about 3 minutes of recording due to my phone didn't record. But, I did get just enough to show exactly how the employees in the shoe department ignored me, walked past me, and one lady even asked another ** customer behind me for help, then walked past me and went about her business. One employee looked me dead in the eye. The video show 5 employees gathered around the register laughing and talking while I sat there looking stupid. Finally I got up and walked over to them and I told them, I sat there for over 10 minutes and neither of you came over to ask me for help.

I took my video upstairs to the store Manager. I didn't tell her what happen when she asked, I told her to watch the video and see what happened. I'm sure the store camera in the shoe department will clearly show the entire time I spent being ignored while they stood around laughing and talking like I meant nothing. I had bought 2 outfits for Christmas gifts the day before, I returned both and said I will never shop Dillards again, took my money and headed to Macy's... I will be glad to submit my video, if necessary.

You would think that Dillards would hold their suppliers accountable and sell quality products considering the price they charge. I just don't think it is right. I am a very busy executive but took the time to go back to the store to bring up this issue. However, since they treated me badly, I have decided to cut my Dillards card and never shop at Dillards EVER again! I have been their customer for decades. But I will be taking my business to Nordstrom from now on!!! Shame on you Dillards! I hope your stores close & you go out of business as people are shopping online where the return policy is more customer friendly.

Here is my problem after calling in and speaking with several employees including the supervisor who finds it comforting to tell me at least we are giving you an option to reapply. Not as I thought to be the basis for continuing to develop customer loyalty. I understand the importance of having a customer to pay their accounts on time and my reasoning is I hope for so form of understanding to an error that such a rigid policy that shows no means of flexibility. I am only writing to to say pay your credit bills on time with Dillard's or they will surely close you out without warning. I am sorry that there are businesses that do not truly value one customer's design to want to maintain a relationship with a client. I do not owe them anything yet they felt it necessary to close my account for $4.14. Wow.

Anyway when I called to have them replaced they said they don't have larger sizes and I wanted to return them but because of the rules of that particular sale they had going on they said I cannot do that. So I told them they are two sizes smaller or there is something wrong with those shoes. I understand the rules of a sale but then you, as a product provider also have to send me the product I paid for, not something else. So I had to hold of my bargain, but Dillard's didn't. And the person wasn't helpful at all, didn't even offer a discount since I was stuck with them, nor was being nice over the phone.

I am sure that they don't care, that's why that guy was acting like that on the phone. The corporate mentality was screaming through the phone, and the careless for the customers they live and mooch off. They basically stole my $80 and never gave back, nor willing to compensate in any way. They lost one good customer but I am sure they couldn't care less about that either.

When I asked why I could not return one of the two items which clearly I did not like upon receiving it did not look like the picture online, the customer service person reported they want to get rid of the inventory in stock. What a fortunate insult for me to have a dress that I do not really want but must keep and now pay to have this dress shipped to me. I have transitioned to purchasing merchandise online for the past three years and many companies have shipping/returns policies that far surpass this company's policies and they're not a big box retailers. I will never order online from you. Please note that I spend at least $1,000 a month on online orders and your firm will never see any of the proceeds from my transactions.

My wife of course not speaking the language had not seen much less understood the sign and thought she was purchasing a new handbag. Called the store manager who gave us the same answer and further advised that this was a preowned and used handbag, which only made matters worse. We repeatedly told her that the saleslady had not even attempted to make my wife understand the fact that this was a used handbag, in a program which we were told just started three months ago. Have looked up the definition of VINTAGE and the word pertains to wine age and even the dictionary says the word has been abused in other contexts. Finally I got fed up and decided to leave and my wife handed over the bag to the clerk and told her to keep it, she did not want it.

We started walking out of the store and the saleslady practically followed me halfway to the door and asked me courteously to please hang on to the bag and come back the next day to speak to Mr. Tai ** store manager, who had the authority to make a decision. Went back the next day to customer service and asked for the gentleman and he was paged and called in and was told I was there and wanted to see him. He asked the lady in customer service to ask me what it was about and I went through the long process of explaining the whole situation to her. She briefly advised the store manager and after some two or three minutes of conversation with her she hung up and simply told me again the same story.

I asked if at least could pick out a different handbag or get store credit but everything I asked came back as a flat NO. I am frustrated that this gentleman did not even have the decency to show himself and explain personally. My wife and I have been good customers of Dillard's for 15+ years, you can understand my frustration... By the way VINTAGE definitely does not mean or imply DEFECTIVE.