Dillards

DON'T EVER SHOP ONLINE FROM DILLARD'S (unless of course you don't want to see your money back). THEY STOLE $80 FROM ME AND NEVER GAVE BACK. I had the worst customer service experience at Dillard's. I am a regular customer at Dillard's stores and for the first time I dared purchase something online from them, as they were having a good sale. I bought a pair of shoes from a brand I have before and a size that I know it fits me from that particular brand. Well, of course the shoes did not fit me at all, cannot even get them halfway on. They seem to be 2 sizes smaller. I am not surprised now that they were on sale...

I go to Dillards in MacArthur Mall Norfolk Virginia. Last few times I was made to feel very uncomfortable. The first sales lady in the formal section was irritated because I ask her to check the price of a dress. Then I went to section that sell Eileen Fisher. She act irritated because I was writing a check. She even made the statement that people doesn't use checks anymore. I feel that it is not her business how I pay for my purchase. They really need some more customer service training. The number in order number box is the receipt number.

I will NEVER Buy from Dillards again! I received my order of 7 polo shirts. I received shirts that were TOO BIG and I used the sizing chart, 4 were faded and looked NOTHING like the pictures. I was told the pictures they put online are from the vendor and the colors on the site are usually off, had I known that I would not have purchased them. I received 7 too big, 4 faded with,1 with a string hanging from the Polo sign and was told there is NOTHING that could be done by Jeff at corporate and Araceli manager of Dillards Direct. I was then told to send pictures of my items to Araceli. Sent the pictures and a week later no reply. I called and was told the pictures would be sent to Jeff. Then I was told to send the items back to the warehouse for inspection and I have to pay shipping! I will NEVER shop at Dillards and will make sure to let EVERYONE know about this experience.

I am a new customer to ordering at Dillards online. However, I will never order online with this firm again. I ordered three articles of clothing of which I had to return two due to needing a smaller size. This firm does not have shipping returns labels for you to send back their clothing. Therefore, I had to send back the clothing at cost. And upon receipt of the merchandise I am now being informed that I must pay for the exchanged items to be shipped to me. Just to ensure everyone reading this message understands I have paid 50% in shipping cost to the cost of the items exchanged and could not return on of the two items due to no returns are permitted, only a size exchange is permitted.

For many years I have shopped at Dillards because I am in my 60's and my Mother who was 82 in 2010, taught me about the best clothing stores because she shopped there when she taught small children for over 44 years in public schools. Back then, very few Mothers had jobs or had to work outside of the home or even held degrees. I love their leather purses and shoes. I just bought two pairs of shoes yesterday. Dillard's is the best store in Wichita Falls. Texas and in Bee Cave, Texas at the Galleria no matter what anyone says.

My wife purchased a Louis Vuitton handbag at the Woodlands, Texas Dillard's store. She has shopped here for many years. She speaks and understands limited English as she is a resident in South America and has a vacation home in The Woodlands. When she got home her daughter noticed that the handbag was clearly defective, i.e. it would not stand by itself, and if you put anything into it it would topple over. I told her she should return it and I accompanied her to the store to help her as I speak fluent English. Much to my surprise the salesperson told me that there was no returns and pointed to a sign in the store which said VINTAGE HANDBAGS ALL SALES ARE FINAL.

If you take out a Dillard's charge card you may eventually find yourself in consumer hell. Service can be OK for a while but forget your password or change something and you are unlikely to be able to use the card again. I spent hours trying to get this fixed without success. You can call but instead of help you are curtly referred back to the nonworking internet site. I finally gave up and tossed my card in the bonfire.

Here are the two order numbers: first order # ** and the second # **. I returned back two dresses to Dillard's that I bought online to their Arizona warehouse on March 13th with the FedEx label they provided to me. The return arrived at their Arizona warehouse on March 20, 2017 at 6:00 A.M. Three days later, I checked my credit card’s account but there was no refund. When I called their customer service line to find out why they have not refunded me the full payments. I was told it takes three to seven business days to process the refunds. Up till this date I have yet to receive a credit on my credit card account. THIS IS NOT A GOOD customer service on their part. This is poor as customers expect to receive a refund promptly when returning items. I will not order anything from Dillard's again.

I love shopping at Dillard's and have always enjoyed their quality merchandise. However, I am very dissatisfied with the way they handled a canceled transaction. They ran my card to pay for some items I purchased and the transaction supposedly didn't go through because they said the ZIP code was not correct. So they ran it through again and it worked the 2nd time. However, the first transaction that they canceled is still pending on my account and they have not released the funds as of yet.

I sent back 2 dresses to Dillards online in Arizona on January 25th. One has not even arrived back to them as yet using their FedEX label they provided to me. The other dress has been back to them since January 28th and I have yet to receive a credit on my credit card account. THIS IS POOR Customer service on their part. When I called they said they closed down the warehouse to do inventory. This is poor as people expect to receive a refund promptly when returning items.

Bought a pair of Ugg's at Dillard's via online. Ordered the following: UGG Kona Elastic Toggle Leather Boots Item #04531627. To my disappointment the product received looked nothing like the Ugg Boot advertised. The wool lining on the picture looks thick and comfy. I was expecting it to be just like the ones I had previously purchased. Because I purchased them on sale, I am now unable to return them. The reason why I bought them, was because they look just like the one I had purchased in 2010. I was duped!!! Arghhhh.

Dillards is a extremely fine shopping experience. I find their employees and service at the A+ level every time I shop in their stores, whether it is in Las Vegas, Scottsdale or California. The high quality of retail goods is wonderful and reminds us of how the traditional department stores were laid out, very organized and with beautiful, quality clothes. I have shopped Dillards for years, and always go there first for everything. Our family always has had a wonderful, friendly visit each time and I wish to thank Dillards for hiring such lovely employees.

Bought a MK Hamilton Satchel online and was thinking I got a good deal on it. The website at the time advertised an extra discount of up to 40% on already discounted items. This item was in the list and if I remember it correctly, on the second page of the list was where this was. I hurried and purchased it because I thought it's a really good deal and didn't want it to run out of stock! Now looking back into my credit card statement, I just realized that I didn't get the extra 40% off discount. I emailed customer service about it and she just told me that there's nothing they can do about it.

Informed Dillards credit card services I had been laid off right before Christmas and receive a response that was very cold. I will no longer shop at any Dillards and will advise all friends and family to do same. Discover card actually gave me a $100 gift card to ease the difficulty of the holiday season. Please consider a Discover card if you ever find yourself wanting to get a Dillards credit card. The rewards are almost non existent. Discover gives me a reward I can use to pay my bill!!! Dillards could learn a lot from Discover. I've cancelled my Dillards and will never get a card associated with Dillards or Wells Fargo and I will never shop there again. With these kind of customer service standards I expect Dillards to be bankrupt in 10 years at the most. I will be a lifelong Discover card member.

I ordered a dress that cost $520.00 dollars and not only did they charge me $11.95, they charge for returning and insist that you buy insurance too. I had a computer freeze up that made me order the wrong size accidentally and I literally realized it as I pressed the order button. There was no recourse on their site to change or cancel it and when I called they were not answering even though it was within their stated hours of business. When I finally got a hold of them first thing the next morning I was told there was nothing they could do and that the order was placed and sent to the warehouse. I am livid that they had such outdated and mismanaged policies and that their customer service was absolutely awful.

I recently visited Dillards in Slidell LA Fremaux - to be precise on 11/26/16 around 4 pm. I love to find a good sale any day regardless of the not so great service at this specific store. I stopped by the ladies footwear area, as usual you can feel the "staring" as if they are trying to guess out, by your appearance, whether I will be spending $$$ or not, and well, I had just been to the gym so my sloppy gym look probably didn't impress them much, not a "welcome to Dillards" sound at all although there were at least 6 associates roaming around the floor, only one very sweet (must be new) associate approached me.

I ordered a pair of shoes on Dillard's website on Friday. This morning (Monday) I received an email that my order had been cancelled because it's Dillard's policy to only accept credit cards issued in the US. I often shop international and I always read company policies before placing any orders. According to their policy on their website they accept Visa credit cards which is what mine is. NOWHERE do they say anything about not accepting international credit cards. Instead there's a whole section on international orders and shipping so it really didn't make sense to me.

Two years in a row... I order online at Dillard's Elizabeth Arden purchase. I waited for the sale and free gift. For two years in a row I have ordered the same items. Dillard's adds my free item to my cart and I complete my purchase. I am given my order confirmation by email and then sent a cancellation email stating they have removed my free items as I do not qualify. They have two years in a row, charged my card and then changed their mind. This is a fraud practice that has been allowed to go on. Who in the federal government is allowing this. When I asked to speak to a manager; Ariel spoke to me and confirmed that this was Dillard's rule.

I purchased a dress in the Jackson, MS store. It was shipped and arrived damaged. I returned it with no problem. Ordered the same dress and it arrived damaged. I called the District Manager's office. Heather in her office went out of her way to help find this dress in the Nashville store. Danielle from the store called and was very helpful in handling the proper way to ship a dress. I am appreciative of their professional and prompt handling of my issue. Thanks ladies!

Purchased dress for my daughter for homecoming. 10 percent was taken off for broken waist belt. Upon arriving home dress looks as if 5 year olds cut into it. I reached out to Dillards who told me to bring dress back but dance was in 3 hours. I had seamstress fix what she could. I'd like more than 10 percent off.

My very first shopping experience at the new Dillard's located in Slidell, LA at the Fremeaux mall was horrible. A male sales associate basically followed me all the way to the check out line. HMMMM... I was being watched and couldn't figure out what was his purpose. My second experience was last night shopping for my son's homecoming attire. A woman sales associate offered her assistance which was fine, she stayed glued to our sides the entire time. HMMMM... My son needed a navy tie and the boys department did not have one so we decided to go to the Men's department and the sales associated basically told me I needed to check out the items I wanted to purchase before I could bring the shirt to the men's department. So now I get it... She actually thought I was a theft.

I purchased a formal dress on dillards.com that cost over $200.00, and they charged me $11.95 in shipping. I'm an avid online shoppers, and I've never paid shipping for any purchase over $50. I ended up returning the dress, because the color was different than the item pictured online. Well my refund was about a $1.00 short, so of course I called to find out why. I understand that the shipping would not be returned, but they charged me taxes on the shipping costs! What a ripoff! My first and last time buying anything from Dillards!

About two weeks ago, I was shopping in my favorite section of what once was my favorite department store. I found a sweater that I adored, but did not love the price tag. I asked the employee of that department if there were any upcoming sales. The lady informed me there would not be any sales until November. To my disappointment, I went ahead and paid full price for a $100 sweater. Not even two weeks later the whole section went 40% off within the beginning of October (today to be exact).

Associate very helpful but my Visa card would not go thru so I wrote a check. Noticed this morning on bank line it electronically did go thru. So now I have been charged twice. I really needed those funds to purchase other items for a wedding Oct. 1. Hope this will not take long to get back in my account. Customer service said 7 to 10 days. Not one apology though! Your system may need updated.

Purchased a Michael Kors crossbody purse as a gift. Wow what a mistake. I went in to return it before 30 days and with receipt in hand, and because I did not have the "tags" they RUDELY denied the return... this purse was NOT used unless putting your stuff in it and realizing it was way too small is USING they were physically digging in the corners trying desperately to find something wrong. That purse was in its original state.

I ordered a dress from Dillards online that I was supposed to wear on a friend's wedding. Dillards sent me an order and shipping confirmation. They provided a tracking number. However I found out 10 days later that the order was never shipped, because the item was not in stock. No one has ever notified me. They had no clue this happened and when I contacted them, they said "sorry, we will give you your money back". How can you run a business not knowing what's going on in your own warehouse and giving fake tracking numbers so customers that actually rely on you. Now I have no dress to wear to the wedding and I could have ordered something else if I wasn't lied to.

I bought a top and skirt in the dress department. The sales lady told me if I opened a new credit card with Dillard's I would get and additional 30% off the first purchase. Because I was spending about $175.00, I said sure. On my way home I realized there was no discount on the ticket. I called customer and they told to bring it in and they'd fix it. I went back and was told they would not discount the purchase because the merchandise I bought was not on sale. I was never told anything like this when I bought and got the new card.

On July 28, 2016 my 16-year-old granddaughter and I went school shopping at Dillard's in Monroe Louisiana. Upon entering the store I quickly noticed we were being followed around by an Asian male. Every department we entered, he came and stood directly in front of us watching our every move. He followed us until we made our purchases. Were it not for my very naive granddaughter I would not have spent a dime in that store! This is not the first time this has happened. And yes, we are African Americans who work hard and give back to our community. I would rather spend my hard earned dollars on Amazon!

Dillards Store, Northpark Mall, Dallas Texas - I have a nephew who was racially profiled and escorted out of the Dillards store here at this mall. He and some friends were there, he was trying on clothes and the security guard asked him if he was stealing. No, he was not stealing, he was trying on clothes. The store then called the police and was banned from this mall. All ** people do not steal, just like all ** people don't. I have called the store manager and Shannon and she has yet to call me back. I call the home office of Dillards and no one has returned my call. This type of behavior will not be tolerated by anyone. Civil rights were violated and I intend to press charges against this mall and store!

Dillard's, what a scam. This store lets you buy something and does not tell you about the 30 day return policy? 30 day return policy! What? This is so far from the norm at other Department stores that I feel like they are really trying to trick you and are being very dishonest. I know I will not shop there anymore because of this and I will tell everyone I know to do the same. They should put on the front of the receipt with a stamp in RED letters, "30 DAYS TO RETURN"! I bought a pair of Coach heels for a wedding and I could not wear them, the right shoe was the display and had been tried on and walked it and was stretched out. I had tried on the pink shoes and was happy with the size but I took the nude instead in the same size without trying them on. What a mess. Don't shop at Dillard's!!!