Dillard's Reviews

Dillard's has always carried high quality products in clothing. I am not a fan of the $8.95 delivery fee unless you spend $150. If I'm purchasing a $100 blouse it should ship for FREE. Nevertheless, my review is more about online shopping. Due to some experiences lately (I understand it is the Christmas season) I am going to suspend online shopping at ALL stores, not just Dillard's. The customer service/shipping (costs and delays) is what has led me to this decision. if I can't buy it at point of sale in-store, I'll do without it. Online shopping is unreliable and/or expensive. I knew at some point it would come to this and now here we are. For me online is a wrap.

Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

I recommend that no one ever shops at Dillard's. Their customer service department and customer service supervisors are very rigid. I purchased an item for my disabled mother and due to her condition, not being able to try on the item until she felt better, the 30-day window to return was exceeded by 14 days. Even after explaining the circumstances and asking to at least be able to return the $129 item for store credit, I was denied by two separate customer service supervisors. When asked to speak with the next higher up supervisor I was told they were in a meeting. Unless you welcome a hassle if your item doesn't work out for you, and you don't mind being stuck with an item you can't use, I would recommend not ever shopping at Dillard's!

Your return policy was so bad that I went next-door to JCPenney’s, bought the same pants I wanted to return in the correct size and then walked back through Dillards to my car. Thanks for nothing Dillards.

Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillards a try and they are awful. If they care to fix this and do the right thing, the order number is **. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

There is nothing good to say working in this location-Strongsville, Ohio. The management is promoting racism and discrimination between employees. Moreover, top manager hired gangs in order to stalk and harass employees in private life. This is illegal and others are fooled in order to cooperate and believe this is in "good" faith. What a maniac! He got his back by corrupted law enforcement that is why he thinks his head is covered. He needs to be investigated for slandering people by making up lies around the community!

Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

I shop at Dillard’s pretty often and have for a number of years. On this day I was purchase couple of tree decorations but was also going to purchase a cologne for my 17 year old grandson. The women at the cologne counter as I approached told me to go pay at a different counter cause she was busy (eating). Needless to say I never bought the cologne. I consider this rude and unprofessional. She lost a sale for the store.