Dillard's Reviews

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About Dillard's

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Dillard’s operates a chain of department stores offering apparel, cosmetics, home furnishings and accessories. Since 1938, Dillard’s has featured a mix of national and exclusive brands across its product categories.

Pros
  • Quality products available
  • Online ordering available
Cons
  • Poor customer service at times
  • Miscommunication on policies

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Dillard's Reviews

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    How do I know I can trust these reviews about Dillard's?
    • 4,692,842 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Price

    Reviewed Dec. 12, 2024

    Dillard's has always carried high quality products in clothing. I am not a fan of the $8.95 delivery fee unless you spend $150. If I'm purchasing a $100 blouse it should ship for FREE. Nevertheless, my review is more about online shopping. Due to some experiences lately (I understand it is the Christmas season) I am going to suspend online shopping at ALL stores, not just Dillard's. The customer service/shipping (costs and delays) is what has led me to this decision. if I can't buy it at point of sale in-store, I'll do without it. Online shopping is unreliable and/or expensive. I knew at some point it would come to this and now here we are. For me online is a wrap.

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    Reviewed Oct. 10, 2024

    Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

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      Staff

      Reviewed Sept. 1, 2024

      Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

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      Staff

      Reviewed July 24, 2024

      I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

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      Customer Service

      Reviewed May 6, 2025

      I recommend that no one ever shops at Dillard's. Their customer service department and customer service supervisors are very rigid. I purchased an item for my disabled mother and due to her condition, not being able to try on the item until she felt better, the 30-day window to return was exceeded by 14 days. Even after explaining the circumstances and asking to at least be able to return the $129 item for store credit, I was denied by two separate customer service supervisors. When asked to speak with the next higher up supervisor I was told they were in a meeting. Unless you welcome a hassle if your item doesn't work out for you, and you don't mind being stuck with an item you can't use, I would recommend not ever shopping at Dillard's!

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      Reviewed March 30, 2025

      Your return policy was so bad that I went next-door to JCPenney’s, bought the same pants I wanted to return in the correct size and then walked back through Dillards to my car. Thanks for nothing Dillards.

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      Reviewed March 13, 2025

      Never shopping with them again. This is crazy. My family was sick for over a month. I printed a return for 2 dresses within days of receiving it. I accidentally didn't send it out until past the return window. They returned the dresses to me and will not give me a refund. So upsetting. I shop from Saks, Nordstrom, Neiman Marcus & Macy's all the time. Gave Dillards a try and they are awful. If they care to fix this and do the right thing, the order number is **. They were never worn and this is CLEAR because there is an attached ribbon that wraps around and through the entire dress.

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      CoverageStaff

      Reviewed March 6, 2025

      There is nothing good to say working in this location-Strongsville, Ohio. The management is promoting racism and discrimination between employees. Moreover, top manager hired gangs in order to stalk and harass employees in private life. This is illegal and others are fooled in order to cooperate and believe this is in "good" faith. What a maniac! He got his back by corrupted law enforcement that is why he thinks his head is covered. He needs to be investigated for slandering people by making up lies around the community!

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      PriceStaff

      Reviewed Feb. 5, 2025

      Per a salesperson's recommendation, I bought a pair of boots which I really liked and planned to keep them. So I disposed of the carton. The next day, I got an email about a clearance sale regarding the boots purchased. The price was now $50 less than the price I paid. I went to the store and they explained that I needed the carton for the return/refund. I asked for a credit but that is not their policy. Pretty sad. I will keep the boots but this has soured my opinion of Dillard's. Tough lesson for me.

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      Customer ServiceStaff

      Reviewed Dec. 27, 2024

      I shop at Dillard’s pretty often and have for a number of years. On this day I was purchase couple of tree decorations but was also going to purchase a cologne for my 17 year old grandson. The women at the cologne counter as I approached told me to go pay at a different counter cause she was busy (eating). Needless to say I never bought the cologne. I consider this rude and unprofessional. She lost a sale for the store.

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      Dillard's author review by ConsumerAffairs Research Team

      Dillard’s Inc., a publically-traded company, was founded in 1938. It now has more than 270 retail locations in 29 states as well as an online store and is headquartered in Little Rock, Ark. Dillard’s sells men’s, women’s and children’s clothing, accessories and shoes in addition to home goods.

      • Selection: Dillard’s online shoe store offers extended sizes. It stocks women’s sizes 3-13, and hundreds of women’s shoes are available in sizes 5-12. The store offers styles for women, men and children.

      • Returns: Unsatisfied customers have 30 days to return merchandise. They may make exchanges and returns in their local Dillard’s store for free.

      • Trending: Dillard’s website has links to view shoe categories that are currently trending. Categories may represent seasonal changes or general popularity.

      • Extended sizes: Hard-to-fit consumers can easily browse all styles available in their size. The website has a special extended-sizes section to make searching faster; however, shoppers can also browse all shoes and then select their size.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Dillard's Company Information

      Company Name:
      Dillard's
      Website:
      www.dillards.com