Dillards Reviews

Dillards has been a staple in the Razack household since our Univ. Of Pittsburgh days. Both my kids pre school outfits, their first homecoming, prom, graduation and the list goes on and on….

Yasser ** was a gem to work with at Citrus Park Mall at Dillard's, while fitting my husband for a tailored suit. He took the time to listen to what our needs were and was able to make suggestions that worked for us. It's employees like ** that go the extra mile to make sure his customers are happy.

I recently visited Dillard's and had a fantastic experience. The staff were incredibly helpful, providing support without any pressure to buy. I am very satisfied with my purchase and the overall service. I highly recommend Dillard's to anyone looking for quality shoes.

Purchased some Cole Haan wingtip upper with an almost tennis shoe sole. Was sponsor for a customer golf tournament. Purchased the night before the tournament. Wore them all day and was outside walking and riding around interacting with individuals from 6:30 am to 3:00 pm. The shoes added a touch of class yet were very comfortable. My lovely spouse says I am picky about my shoes, and she is correct. I want comfort and style. These are both. I also bought some casual Skechers slip-ons that I haven't worn yet, but expect they will be good also. The staff at the shoe department was friendly and helpful. Brought out a stack of shoes that I asked to try on and had good suggestions.

Purchased item, couple days after price went to half, no price adjustment! Unless to ship it back and get a new order, and to pay 9.99 $ for shipping to return and another 9.99 $ for the new item! Will never get anything from this store again! Worst experience ever.

I have ordered from Dillards multiple times for my son. I ordered a pair of Steve Madden Loafers for homecoming, once I realized they were not going to arrive in time (as I later found out they were being shipped directly from Steve Madden, not Dillards, I placed a separate order directly with Steve Madden and got my shoes well before the ones from Dillards arrived. I contacted Dillards when I saw that they still hadn’t shipped, to cancel the order. I was told that even though they weren’t shipped yet, since they were coming from the manufacturer then I would have to wait until I received them and then return them. I am a breast cancer patient, finding the time and energy to drive 20 minutes into town to make a return is not easy for me.

This was the first and LAST time I will be buying from Dillards! They don’t care about their customers and I would give a 0 if I could. Please please reconsider buying from them! At the end of March, I purchased 3 dresses totaling $1,025. They came in on time but did not match the color of the event I was making. I kept them in their bags with the tags still on. I printed out their own return label beginning of April and gave it to USPS (like they told me to). It was well within their 30 day return window. I followed all their directions. We did not get a tracking number from the post office. Since I thought their own sticker on the box was sufficient, I thought nothing of it.

First I have always been taught to give a compliment first so I will do that. The clothing we have received from Dillards has been well-liked and delivery times great. Unfortunately, my recent experience will keep me from buying from Dillards again. I ordered shorts that I needed by a specific date so I paid the extra for express shipping. Unfortunately through no fault of Dillards Fedex had the package lost so we did not receive on time. Again, Dillards was great about refunding the express shipping even though it was not their fault. I'm assuming they can make a claim through FedEx. Great! So then I replied to their email asking for a return label as the items came too late for my intended use. No response, I email again. No response.

This company is horrible!! Horrible!! I ordered a kurt geiger bag almost 400.00 and the package got stolen. Because the proof of delivery they can't refund my money so no purse and I'm out 364.74 so run. Go to another company to shop!!! I rate them a big huge 0.

If I could give 0 I would. Please do yourself a favor and DO NOT SHOP HERE. Especially for baby items. I had purchased and infant carseat for my unborn child, and they sent the wrong color. I called customer service and was on the phone and said, "Hey I haven't opened anything yet but the sticker is reading that it's beige but it's in a gray color sticker and the Nuna label says hazelwood." She assured me to open the box to verify. I was hesitant and asked several more times as I didn't want to be unable to return it. She assured me again so I open it and it's the wrong color altogether. So I tell her. She says, "No problem. Let me get you over to returns." Perfect..