Dillards

Dillard’s Firewheel Mall - Just had the worst experience. My wife purchased 300 dollars in gift cards for my birthday here because she knows I shop there so much. Upon checkout they couldn’t ring me up because I didn’t have a PIN number??? I had my electronic bar code and everything. I called customer service who asked me to print my gift card. I didn’t bring a printer in store. I was sent to customer service for help and that’s where everything fell apart. A manager was called to help and all she kept saying was for me to call customer service. I asked for the manager because I had already done that. She insisted I call customer service again. The customer service rep tried helping again but we ran into a wall again.

Item ordered less than 24 hrs was reduced in price significantly. Dillards offers no adjustments or credits! Item on sale so cannot return then re buy at reduced price. Not a good policy for such a reputable store!

I had bought a white dress from Dillards.. However, the buttons on the dress started to get loose the next day.. I went to the store to return it and they said they cannot accept it.. It's just their policy. I'm very dissatisfied with the experience after spending like 200 plus dollars.. Never going back to store again. Would love to do more online shopping now.

Purchased a men’s dress shirt for my husband and somehow ordered the wrong one... Used PayPal payment option as I usually do when available for online purchases. Did not notice that Dillards DOES NOT refund returns back through PayPal. They mail you a gift card. I called customer service and was informed that is the store policy - no exceptions. I even asked if the gift card could be cancelled and a check be mailed to me...NO CAN DO. This creates a problem for me because the closest Dillards store near me is two hours away...that's why I purchased it online.

I visited my niece in ATL and we went to Dillard's and I found some jeans that fit and purchased a pair at the store. After getting home to MN I ordered a few pairs online to try. After trying them on 3 pairs didn't fit. Too long. I tried them on once and returned them in the time frame with the tags and receipts. I only got credit for one pair. So I called today concerning the return and because there were a few dog hairs on the bottom of pants legs after trying them on (we have 2 dogs and a cat). The fabric on the jeans is the kind everything sticks to. They said they were worn (because of the couple dog hairs on the bottom legs) and are returning them to me.

Dillard’s store restroom at Cincinnati Ohio Kenwood mall is so dirty, furniture are in rest area so filthy, it’s so disgusting even to look at it. This company makes millions dollars but can’t even keep their business clean. I wish could post image here.

Purchased a 150.00 dress. After wearing once the beads attached to the dress fell off! And were hanging by a thread. The manager did not want to return it due to I wore it, however I did not pay 150.00 to wear a dress once. They were very rude and I will NEVER purchase anything from Dillard’s again.

I purchased an imitation pearl necklace from Dillards to wear that evening. When I went to put it on it broke. I managed to make it work, but then when I got home to take it off, it broke again in another spot. Dillards used to have quality products, and would never sell something cheaply made like this. I’m very disappointed!!!

When I came in the fine establishment to purchase pants, I noticed that I was being followed by a member of the polo department. I clearly didn’t need any help looking for pants and being followed didn’t want to make me buy more...comfortably. The woman that followed me was a short old ** woman who judged me off my ** even though I’m two shades from being **. Crazy thing about it is I wanted to buy plenty more pants.

I purchased a Coach purse for my daughter on 12/28/2018 and she eventually admitted to me that she didn't like it. I returned it on 1/22/19 and they would not provide me with a refund. The purse had the pop tag, I had the receipt and the original credit card that I used, but the clerk insisted that I only had two weeks to make a return for a full refund. I asked where that was written and she flatly said, "That's the policy." Nobody told me that and there was no notice or sign that would inform me. That was a $325 purchase and I am not happy. I will never do business with Dillards ever again!