Dillards

I visited my niece in ATL and we went to Dillard's and I found some jeans that fit and purchased a pair at the store. After getting home to MN I ordered a few pairs online to try. After trying them on 3 pairs didn't fit. Too long. I tried them on once and returned them in the time frame with the tags and receipts. I only got credit for one pair. So I called today concerning the return and because there were a few dog hairs on the bottom of pants legs after trying them on (we have 2 dogs and a cat). The fabric on the jeans is the kind everything sticks to. They said they were worn (because of the couple dog hairs on the bottom legs) and are returning them to me.

Dillard’s store restroom at Cincinnati Ohio Kenwood mall is so dirty, furniture are in rest area so filthy, it’s so disgusting even to look at it. This company makes millions dollars but can’t even keep their business clean. I wish could post image here.

Purchased a 150.00 dress. After wearing once the beads attached to the dress fell off! And were hanging by a thread. The manager did not want to return it due to I wore it, however I did not pay 150.00 to wear a dress once. They were very rude and I will NEVER purchase anything from Dillard’s again.

I purchased an imitation pearl necklace from Dillards to wear that evening. When I went to put it on it broke. I managed to make it work, but then when I got home to take it off, it broke again in another spot. Dillards used to have quality products, and would never sell something cheaply made like this. I’m very disappointed!!!

When I came in the fine establishment to purchase pants, I noticed that I was being followed by a member of the polo department. I clearly didn’t need any help looking for pants and being followed didn’t want to make me buy more...comfortably. The woman that followed me was a short old ** woman who judged me off my ** even though I’m two shades from being **. Crazy thing about it is I wanted to buy plenty more pants.

I purchased a Coach purse for my daughter on 12/28/2018 and she eventually admitted to me that she didn't like it. I returned it on 1/22/19 and they would not provide me with a refund. The purse had the pop tag, I had the receipt and the original credit card that I used, but the clerk insisted that I only had two weeks to make a return for a full refund. I asked where that was written and she flatly said, "That's the policy." Nobody told me that and there was no notice or sign that would inform me. That was a $325 purchase and I am not happy. I will never do business with Dillards ever again!

I was in Dillard's on New Year's Day and was looking at purchasing a Patricia Nash pocketbook which was on the 40% rack and an additional 50% off, upon going to purchase it, after I found someone, they said it was not on sale, however, had they bothered to look they would have seen quite a few of the same bag on the rack, I spoke to the manager, after waiting a lengthy time to find her, all she said was not on sale, do you want it or not, her nasty attitude and body language had me put it down and walk out.

I received an email yesterday that my online order was ready at Fashion Place Mall in Salt Lake. I checked store hours for New Year’s Day and went to pick up my order, only to be told to come back tomorrow because they were too busy with returns & didn’t have time to give me my order that I paid for two days ago. Every time I shop at Dillard’s I remember why I haven’t shopped there for a while. Then I head over to Nordstrom!

I just called and have a horrible experience with their service. I spoke with Monica and Elaine. I tried to purchase boots at the sale price last night but the sale price in the cart was not matching the price on the page. It was midnight and they state they were open but were not. I even had screenshots of the issue. They were not able or willing to give me the boots at the price advertised yesterday. I am very upset at the quality of customer service. I hope they are able to do better in the future or I cannot imagine Dillards being a successful company much longer with the lack of care given to its customers and inability to make a sale. I will now go purchase those boots elsewhere.

17:30 pm I walked up to James Avery store in Dillards. There were maybe 4 people standing in front of me looking in glass case. A sales associate named Elizabeth walks close to glass case and said yes and looked at me, I asked is this the line, Elizabeth replies no. I then walk up and give her my James Avery bag with everything I was returning exactly how the James Avery in Dillards in humble gave me. I stated receipt is in bag as well. Elizabeth opens the box, take the charm out, look in bag. Elizabeth looks up to me as Elizabeth looks at receipt and say, "Well you don't have the yellow sticker. Where is it." I then state, "I'm not sure what yellow sticker but I have not taken anything out the box or bag. I brought it to you guys with receipt how it was given to me."