Dillard's Reviews

Horrible customer service and return policy. I bought a few items from Dillard's this summer. I am a few months postpartum and they did not fit as my weight has fluctuated and the sizing I knew would be unpredictable. I initiated the return, and then I had to leave town unexpectedly for a funeral. When I returned to my home, I sent the items back. Apparently by that time it was out of the 30-day return window and my items were mailed back to me. I chatted with their customer service online, who said they would not be able to give me a store credit or any sort of refund but to call their 800 number. I wasted my time again chatting with their customer service. They will make no exceptions to their return policy even though I am postpartum, even though I had to leave town for a funeral, and offered to provide them with proof of this. This is a far stricter policy than any other department store, and I will not be purchasing from them again.

On May 26, 2026, I purchased a pair of premium Alex Marie shoes from the Dillard’s store at The Shoppes at River Crossing. Given the brand reputation and the price point, I expected these shoes to be durable. However, they lasted less than two months. The shoes were worn exclusively to church once per week on Saturdays, yet the sole is already completely falling off. This is a severe product manufacturing defect under minimal or normal wear conditions.

Not impressed with Dillard’s. They have raised the prices considerably high and the quality isn’t there. Their customer service could use a face lift and I can tell the employees aren’t happy working there.

I have thought about this for several days and have decided to warn others. May 29 I purchased nearly $500 in the Luxury Bedding department. Salesperson was very helpful. When I asked about upcoming sales and if adjustment would be made, they responded to keep my receipts and I could bring it in for adjustment if within 30 days. This is standard for most places. I recently found the Xena King Comforter I purchased is now marked down $105. When I called Dillard's to confirm whether I needed to bring the item or merely the receipt, I was told I needed to bring the item and the receipt. IF they had the same item on the shelf, I could purchase the item at the reduced price. I will be very cautious when and if I shop at Dillard's for anything other than cosmetics. Buyer Beware.

I recently returned a skirt and vest that I had purchased just a few days earlier from another Dillard’s location. I had my receipt, all tags were attached, and the items had not been worn. The associate repeatedly unfolded and closely inspected both items, examining them several times as though she believed they had been worn. I understand and fully support the need to inspect returned merchandise. My issue was never the inspection itself. My issue was how I was treated during the process.

For the high in quality they are known for The return policy…, cancels out the great thoughts of this once icon store. I had a return today. It was over 30 due to family illness. They would not return it. The once Amazing store experience has become a nightmare at time. May cancel my Dillard's card. This family owned company has forgot where their money comes from ”CUSTOMERS”.

Hah $9.95 to return something?? Have they lost their minds!! Absolutely ripping off customers especially when I’m a size 8 and I ordered an 8. Item was made in China!! Wayyyy too small so instead of giving them 9.95 I'm keeping them and will find someone that is a size 1 😒. I will NEVER order from Dillard's and I have posted all my friends… Don’t get scammed!!!!

I shopped with Dillard's at The Town center Jacksonville Fl. The sales associate refused to redeem my coupon saying that they do not take coupons. My Dillard's coupon clearly stated you can redeem this coupon in store at check out. We had to call a manager to rectify the situation. I do not know the associates name because she was not wearing a name tag. On the top of the receipt is printed P.E./ Reiss B Pop **. The associate clearly did not care about what she was doing or the customer. I worked in retail for 30 years first as a sales associate, then a visual manager then regional visual manager over 15 stores, now retired and the first thing I learned was you always give great customer service and this associate failed that course.

Dear Store Manager, I am writing to formally bring to your attention a serious concern regarding the conduct of an employee in your Men’s Department. Over multiple visits, my husband has been subjected to repeated and unwarranted scrutiny by this employee. Specifically, she has followed him throughout the store, contacted security or loss prevention without cause, and on some occasions prompted his removal from the premises. At no time has he been questioned, found in violation of any store policy, or accused of wrongdoing through proper channels.

Ordered a handbag from Dillard's which cost me over $100.00. It was sent to the wrong address and customer service and corporate would not help me with the problem. They said it was delivered yesterday. It was but not to me. I have shopped many times at Dillard's but this is the last time for me. Corporate hasn’t even returned my calls. I mailed them all the information about where it went. I never received it. Left my phone number and still have not heard from them. Shame in you Dillard's.

I went into Dillard's and immediately got followed and they accused me of stealing and I literally picked up an item and literally hung it back up because they started following me and causing me to have anxiety. My daughter and I was in their lolming doe prom items and we didn't even get a chance to look before getting harassed right away. Also, I have a friend who works there and she had called me and told me. They found items in a Dillard's bag or something like that and they was accusing my daughter and I of doing it, but we didn't even have time to shop or look without being harassed. So we immediately left and they followed us to the car and took a picture of my license plate. So I called the cops and filed a police report.

Dillard's had an error with their system. When I purchased a dress the first picture did not say final sale. The confirmation showed final sale but also showed that the dress could be returned for $25 fee. I tried to return dress but the return authorization did not show. I contacted Dillard's and they told me their system needed to be fixed and that it should not have shown the wrong information. This was their problem not mine. I have since disputed the charge with Amex and sent them photos of dillard's' confirmation.

I purchased a dress from Dillard’s months in advance for my daughter’s wedding — as most mothers do for such an important occasion. I tried it on three separate times leading up to the event to be sure it was still the right choice. Each time, the zipper would catch slightly at the waist seam (which can be typical), but it moved past the seam and zipped fully without issue. The dress fit perfectly.

Please, please don't shop at this store. Their customers service on chat and phone is just horrible. The representatives are condescending and very unhelpful. They don't try to resolve any problems, and frankly have attitudes. I have had to call multiple times and every time is the same. I get off feeling angry and frustrated. I will never ever shop there again.

People don't understand how lucky they are to have Dillard's in their neighborhood! Every time I go West or South I look for a Dillard's. The customer service is amazing, the quality of their merchandise is outstanding. I live in Delaware. You're lucky to find a salesperson let alone see a smiling face. So many of our departments stores are closing it's impossible to find many items. Compare Dillard's to what we have here... no comparison unfortunately.

Dillard's is the Most unaccommodating store.. I purchased boots for my daughter for Christmas via online. Jan 10th my daughter advised they were too small and I call to start a return they said that was the last day for Christmas return but would give me a store credit. Is was disappointed but could probably find some to purchase for the $200. Well Dillard receives them and returned them to me! I called and they said the boots had to be returned that day on the 10th. Well the closest store is 250 miles away. They offered NOTHING. Just SOL. I find it outrageous they would not do anything for me. My next step is to send a certified letter to the CEO. And make as many complaints possible for their horrible service or understanding that this was an online Christmas purchase it is more than obvious the boots are unworn. And give no avenue to escalate this matter. I would NEVER recommend purchasing anything from them ever.

Do not shop here!!! I received a pair of boots as a gift, and they were purchased in advance of my birthday. They were too big, but when I went to return or exchange them with the original receipt, I was told it’s outside of their return policy, so there is nothing they can do. I asked if I could just receive store credit to buy something else, and was told no. I will never shop here again! I get much better customer service elsewhere!

Recently visited Coconut Point Mall. What a awful place. No one greeted us. We felt completely ignored. Sales staff was gathering in cosmetics counter speaking and screaming in Spanish. No one asked us if we needed any help. Very very rude staff. We will never shop in Dillard's again.

Dillard's disappointed me and it was a misunderstanding. They gave me a refund and apologized. I'm happy it turned out this way, because I have always love Dillard's from the beginning.

Customer service at Dillard's refused to look up a copy of my receipt using the card I used to purchase. Refused to allow return of new pair of shoes because I didn’t have the box. Customer service reply online to my inquiry supported the decision of the local store representative.

This is about the quality of their product, not service in store. I purchased an Eilene West nightgown yesterday for $47, on clearance and discovered the extremely poor quality of the garment when removing the tags. The seams were not finished at all and the threads were already unraveling. Not only is the quality extremely poor, it is priced the same as the much nicer brand Ms Elaine. I expected more from the brand and will not purchase again. Will definitely return. Thank you!

The customer service is terrible. It's almost impossible to order stuff online. Won't nobody in the store help you do this and then when you're making mistake it's Unforgiven. It's Mission Impossible. Terrible terrible. I will be canceling all of my accounts and anything else I have to do with this business. I recommend spend your money with somebody who cares.

Dillard's has been very sketchy for the few times I have TRIED to order online to end up cancelling. This last time I have tried was because they were the only retailers who carried my mom's size in a specific plain black silk skirt. I have never experienced this with known retailers on every occasion as a patron, but maybe that's why Dillard's has fallen behind on being a household name.

We placed an online order and used a gift card. The gift card was not applied and the entire amount was charged to our credit card. We spoke to customer service several times to get this resolved but they said there is no way they can apply our gift card to our balance. We would have to return the items and pay for shipping both ways. Worst customer service of any retailer we’ve experienced.

I purchased a baptismal outfit 12/19/25. I was already disappointed to see that I had to pay a $9.95 shipping fee for a $35 item. When you purchase these type of items, it is difficult to be precise when it involves a baby and size. I loved the outfit and didn’t want to spend a lot so I placed the order. I Waited For the baby to arrive for Christmas. He is six months old and 20 pounds. I knew that this 9 mos size was not going to fit. So I called the store and spoke to two different people. I wanted the 12 month size and I was willing to do an exchange, then I was told I would have to pay to ship it back which is $9.95, re-order with another shipping charge for $9.95 which now puts me at over $30 just for shipping from the original order.

I have been a Dillard's customer for many years and have been pleased overall with its merchandise and their sales representatives. One employee especially always lights up my day and her name is Virginia who works in the Origins department of the Dillard's at Lynnhaven Mall, Virginia Beach, Virginia. She is knowledgeable about her products and very personable and a great smile that welcomes you to step inside her display and try out the products! Origins is a great product and has a great person to support their products!

I just want to say that the store manager of the Greenville SC Dillard's goes above and beyond for her customers. I bought a Makenzie Childs pumpkin online and when it was delivered it was Broken. Keisha ** the manager of the store personally spoke with me and refunded my money and went thru the trouble to find and send me pumpkins for my daughter's room. She showed the true spirit of Christmas!!

Do not purchase from Dillard's!!! Received half my order and after 7 months of stress jumping through all their hoops trying to get what I paid for I was just told by customer service basically I am shit out of luck. Myself and my family will never shop at your con store again!!! I wish you out of business!!!!!

The only reason they got a star is because I had to choose one. Anyway, I ordered my daughter a pair of Coach shoes online. After getting my email showing that my order was delivered, I got home to see there was no package. I called them and was offered a refund or I could get another pair delivered to me. I choose to get my money back and just go into the store to get the shoes myself. I was told that I would get my refund. After a week goes by no refund, so I called customer service again and spoke with Letha. She advised me that I wouldn't be getting a refund because they investigated and the delivery service told them it was delivered. I asked, well where are they? So no shoes and no Money back. What a rip off, so now I have to go through my bank and get my money. I will never shop at Dillard's again, and I will be sending them to the BBB.

I would choose zero stars if I could. Terrible customer service. Lancome counter. Wrong color put in the package. Traveled home, discovered the error made my a Dillard's employee. Their manager says to PAY TO SHIP IT BACK and THEN they will graciously ship out the correct one with the fee waived. So I'm supposed to pay 14.95 to ship back a $28 item? Right!

I've been a customer of Dillard's for over 30 years and never had an issue until a recent dress pants purchase on October 14th. After wearing the pants for about two hours it looks like I had slept in it for two days with wrinkles and creases in it. There was clearly something wrong with the material in these dress pants and decided to take them to the dry cleaners to clean and Iron.

I made an online purchase. They accepted my payment and my money was taken from my debit card. After two days I received a mail that my order has been canceled because my credit card isn't issued in US! This is absolutely outrageous! Who allowed such discriminating "policy"??? And WHY it isn't noted anywhere that they only accept credit cards "issued in USA"???

Got a pair of jeans that were on clearance for my mother's birthday & the lady handle the sale said I had 30 days to return which is standard on 10/14/25. Today 10/18/25 her birthday, tried them on & didn't fit. So I went to return them just to be told that they couldn't take them back. I'm out that money as well as NO birthday present for my mother. By all means I think I should have been able to at least get something else for the amount that I spent 4 days ago. Very dissatisfied with the whole experience at Dillard's at Longview Mall for the 1st time ever & I personally won't be back.

Who is Dillard's buyer? Step it up, Dillard's! Look at TEMU. They have the cutest clothes, but terrible quality. Find a manufacturer and designer to create these styles. Maybe you can keep Dillard's from going bankrupt.

I cannot write enough about the service that was provided during my last couple of visits to Dillard's. The beauty advisor for Lancolme, and Dixie in the home department went above and beyond to help me with selecting and finding my purchases. The store is never very busy, which is a shame because their service goes well beyond any other department store in the central Florida area and an exemplary customer service department store.