Dillard's Reviews

Be very careful of these lying **. I was verbally offered a job by Keti, but had to relocate and told her as such but was given apartment recommendations, we negotiated an hourly and all was good. I was told I simply needed to meet the store managers and all would be good. I should have been more cautious as I came here and spent 2,000 in weekly hotels and ( now ) a roundtrip airfare back to Texas before they even had the decency to call me telling me the job went to someone else.

I would choose zero stars if I could. Terrible customer service. Lancome counter. Wrong color put in the package. Traveled home, discovered the error made my a Dillard's employee. Their manager says to PAY TO SHIP IT BACK and THEN they will graciously ship out the correct one with the fee waived. So I'm supposed to pay 14.95 to ship back a $28 item? Right!

I've been a customer of Dillard's for over 30 years and never had an issue until a recent dress pants purchase on October 14th. After wearing the pants for about two hours it looks like I had slept in it for two days with wrinkles and creases in it. There was clearly something wrong with the material in these dress pants and decided to take them to the dry cleaners to clean and Iron.

I made an online purchase. They accepted my payment and my money was taken from my debit card. After two days I received a mail that my order has been canceled because my credit card isn't issued in US! This is absolutely outrageous! Who allowed such discriminating "policy"??? And WHY it isn't noted anywhere that they only accept credit cards "issued in USA"???

Got a pair of jeans that were on clearance for my mother's birthday & the lady handle the sale said I had 30 days to return which is standard on 10/14/25. Today 10/18/25 her birthday, tried them on & didn't fit. So I went to return them just to be told that they couldn't take them back. I'm out that money as well as NO birthday present for my mother. By all means I think I should have been able to at least get something else for the amount that I spent 4 days ago. Very dissatisfied with the whole experience at Dillard's at Longview Mall for the 1st time ever & I personally won't be back.

Who is Dillard's buyer? Step it up, Dillard's! Look at TEMU. They have the cutest clothes, but terrible quality. Find a manufacturer and designer to create these styles. Maybe you can keep Dillard's from going bankrupt.

I cannot write enough about the service that was provided during my last couple of visits to Dillard's. The beauty advisor for Lancolme, and Dixie in the home department went above and beyond to help me with selecting and finding my purchases. The store is never very busy, which is a shame because their service goes well beyond any other department store in the central Florida area and an exemplary customer service department store.

One of the worst retail experiences I’ve ever had. I placed an order, and a week later, it still hadn’t shipped. When I contacted customer service, they admitted they had no idea when it would ship—or even suggested it “might have shipped” but without a tracking number. I explained I’d be out of town, and their response was essentially that there was nothing they could do. The lack of care and professionalism was shocking. In this day and age, it’s unbelievable for a retailer to have zero visibility into their shipping process. Completely unacceptable.

I bought two suits at Dillard's in Louisville CO. The sales guy did a poor job matching my style. He wanted to impose his style on me. The alteration service was doing a poor job. One leg was over an inch longer than the other, amongst other things. He blamed his colleague, very unprofessional. The second suit was the same style, just different color, but did not fit at all. I returned it thanks to poor service and a terrible sales person. The same guy belittled my son a few months earlier, when buying a suit. It was more important for him to chat with his buddy and providing the service we needed. We ultimately purchased his suit at Macy's. Today, they brought a voucher on shoes, the brand I purchased 2 pairs a week ago. They would not honor that. Except for exclusive brands like Cremieux, I will spend my money at Macys and Nordstrom going forward.

Worst customer service ever. Unhelpful and unwilling to listen to a customer situation...Kept interrupting me and hung up. Their website is misleading and mentioned permanently reduced but does not mentioned unreturnable.