Dillards Reviews

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Overall Rating1.1 out of 5
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Dillards Reviews

ConsumerAffairs has collected 289 reviews and 297 ratings.

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Reviewed Sept. 27, 2023

Just want everyone to know that when they have their 65% off sale in store, the products are already old and defective. I have shoes I bought a couple of months ago at 65% off and the shoe is separating on the glue part. I bought an Aimee Kirstenberg purse and the handle came out from the purse already. This was just a purchase about a couple of months ago too. Either the quality is not good anymore or the items have been around in the store for a while and got old and just not selling. I'm not sure how long they hold on to their stuff before they mark them down. They are defective items. Very bad. I used to like Dillards. Just not good anymore.

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Reviewed July 9, 2023

After spending so much money at Dillards for many years, I'm sorry to say that the quality of their clothing is garbage. Even when something is on sale it's still pricey. I've thrown away TWO shirts purchased at Dillards in the last few weeks because they were so poorly made. If I'm going to have to throw away the purchase, I may as well order from Amazon. Some of these department stores are their own worst enemy in competition with Amazon. On top of the expensive clothing that ends up in the trash, my reviews for these items are not being posted by Dillards. I'm washing my hands of this store.

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    Reviewed July 2, 2023

    I’ve been a loyal shopper for more than 20 years and I’ve always loved Dillards. However, I was racially profiled on Saturday, July 1 by the staff who works the section of the store near the accessories, handbags. They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores.

    As I walked away I said it was unfortunate that they treat customers that way and she told me “well you shouldn’t steal then”. It was horrible. Never in my life have I ever been spoken to or accused in that manner. The staff needs better training. I felt extremely violated and I will never return to the store, despite how much I really appreciate the ladies l who attend to the woman’s clothing section.

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    Customer ServiceCoveragePriceStaff

    Reviewed June 22, 2023

    Buyer- Be Aware!!! I purchased a formal dress from Dillards to a formal dinner while on vacation. When the dress came in it was too big. I placed it back in the plastic cover and back in the box and then went on vacation for two weeks. When I was able to return it, It arrived back at Dillards in pristine condition six days after the 30 day return limit, the company would not refund my money or take the dress back. I was not aware that there was only a 30 day return policy as the dress was quite expensive. I would not have purchased had I known customer service was absolutely no help at all, and when I asked to speak with a regional manager, I was told they would send an email. When I asked to be CCed on the email, I was told that they wouldn’t be doing that. The customer service rep that I spoke with was rude and unprofessional on the phone.

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    Verified purchase

    Reviewed June 1, 2023

    I bought Betsy Johnson CADY Pearl boots to wear on my wedding weekend in Las Vegas on March 10, 2023. I wore them to my rehearsal dinner the night before for approximately two hours. The boots caused deep lacerations on both of my ankles causing swelling, bleeding, black/blue and I had to go buy gauze tape, bandages, ** to get the my wedding weekend. To date, I’m still going to doctors, I’m still in pain. Do not buy these boots. They ain’t for wearing or walking.

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    Verified purchase

    Reviewed May 29, 2023

    I purchased a dress in advance of my son's wedding. I tried it on but obviously didn't look closely enough until I put it on for the event. In the daytime, it became painfully obvious that the dress was poorly created. The lining was backward and the inseams showed through, making the dress look bumpy. The breast seams were uneven and the lining was sewn into the right breast in a way that caused it to bunch up. It ruined the wedding photos and they refused to refund it even though, it should never have been sold in that condition.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2023

    Sold items (2 girls dresses)with poor quality. Damaged after second use and refused to return and gave hard time. Spent over 100$ to pay for this poor quality product. Customer service were rude and employees were not helpful. Regret to buy from them and will never do again.

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    Verified purchase

    Reviewed April 25, 2023

    Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still nothing. Third call tells me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them. They say I have to wait my card didn't go through or they didn't know the real issue. And for everything that I'm asking they say, "We can't help you." I even asked for some discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somehow here is my order number **.

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    Verified purchase

    Reviewed April 8, 2023

    I absolutely despise companies that are like this. THEY made a mistake and made ME pay for it. I emailed multiple times and never got a single response. I would not recommend it at all, plenty of other companies actually have good customer service, so go elsewhere. In the only email I ever got from them after I told them about the damaged shoes, they failed to tell me I would be the one paying for the return, despite the return reason being damaged shoes.

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    Reviewed April 4, 2023

    My package was delivered to the wrong place because they put the wrong address on my package and then blamed me even though their website shows my correct address. I’ll never buy from Dillard's again. Very frustrating.

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    Dillards author review by ConsumerAffairs Research Team

    Dillard’s Inc., a publically-traded company, was founded in 1938. It now has more than 270 retail locations in 29 states as well as an online store and is headquartered in Little Rock, Ark. Dillard’s sells men’s, women’s and children’s clothing, accessories and shoes in addition to home goods.

    • Selection: Dillard’s online shoe store offers extended sizes. It stocks women’s sizes 3-13, and hundreds of women’s shoes are available in sizes 5-12. The store offers styles for women, men and children.

    • Returns: Unsatisfied customers have 30 days to return merchandise. They may make exchanges and returns in their local Dillard’s store for free.

    • Trending: Dillard’s website has links to view shoe categories that are currently trending. Categories may represent seasonal changes or general popularity.

    • Extended sizes: Hard-to-fit consumers can easily browse all styles available in their size. The website has a special extended-sizes section to make searching faster; however, shoppers can also browse all shoes and then select their size.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Dillards Company Information

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