Dillard's Reviews

I purchased a dress from Dillard’s months in advance for my daughter’s wedding — as most mothers do for such an important occasion. I tried it on three separate times leading up to the event to be sure it was still the right choice. Each time, the zipper would catch slightly at the waist seam (which can be typical), but it moved past the seam and zipped fully without issue. The dress fit perfectly.

Please, please don't shop at this store. Their customers service on chat and phone is just horrible. The representatives are condescending and very unhelpful. They don't try to resolve any problems, and frankly have attitudes. I have had to call multiple times and every time is the same. I get off feeling angry and frustrated. I will never ever shop there again.

Dillard's is the Most unaccommodating store.. I purchased boots for my daughter for Christmas via online. Jan 10th my daughter advised they were too small and I call to start a return they said that was the last day for Christmas return but would give me a store credit. Is was disappointed but could probably find some to purchase for the $200. Well Dillard receives them and returned them to me! I called and they said the boots had to be returned that day on the 10th. Well the closest store is 250 miles away. They offered NOTHING. Just SOL. I find it outrageous they would not do anything for me. My next step is to send a certified letter to the CEO. And make as many complaints possible for their horrible service or understanding that this was an online Christmas purchase it is more than obvious the boots are unworn. And give no avenue to escalate this matter. I would NEVER recommend purchasing anything from them ever.

Do not shop here!!! I received a pair of boots as a gift, and they were purchased in advance of my birthday. They were too big, but when I went to return or exchange them with the original receipt, I was told it’s outside of their return policy, so there is nothing they can do. I asked if I could just receive store credit to buy something else, and was told no. I will never shop here again! I get much better customer service elsewhere!

Recently visited Coconut Point Mall. What a awful place. No one greeted us. We felt completely ignored. Sales staff was gathering in cosmetics counter speaking and screaming in Spanish. No one asked us if we needed any help. Very very rude staff. We will never shop in Dillard's again.

Dillard's disappointed me and it was a misunderstanding. They gave me a refund and apologized. I'm happy it turned out this way, because I have always love Dillard's from the beginning.

Customer service at Dillard's refused to look up a copy of my receipt using the card I used to purchase. Refused to allow return of new pair of shoes because I didn’t have the box. Customer service reply online to my inquiry supported the decision of the local store representative.

This is about the quality of their product, not service in store. I purchased an Eilene West nightgown yesterday for $47, on clearance and discovered the extremely poor quality of the garment when removing the tags. The seams were not finished at all and the threads were already unraveling. Not only is the quality extremely poor, it is priced the same as the much nicer brand Ms Elaine. I expected more from the brand and will not purchase again. Will definitely return. Thank you!

The customer service is terrible. It's almost impossible to order stuff online. Won't nobody in the store help you do this and then when you're making mistake it's Unforgiven. It's Mission Impossible. Terrible terrible. I will be canceling all of my accounts and anything else I have to do with this business. I recommend spend your money with somebody who cares.

Dillard's has been very sketchy for the few times I have TRIED to order online to end up cancelling. This last time I have tried was because they were the only retailers who carried my mom's size in a specific plain black silk skirt. I have never experienced this with known retailers on every occasion as a patron, but maybe that's why Dillard's has fallen behind on being a household name.