Armani Exchange

Armani Exchange Reviews

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About Armani Exchange

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Armani Exchange Reviews

Stars Rating

  • 9%
  • 11%
  • 9%
  • 2%
  • 69%

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    How do I know I can trust these reviews about Armani Exchange?
    • 4,476,427 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    CoverageSales & Marketing

    Reviewed June 5, 2024

    As a loyal customer with a long history of purchasing from Armani, I am deeply disappointed and frustrated with their lack of flexibility and understanding. I recently tried to return an item from order due to an emergency that prevented me from meeting their 20-day return policy. Instead of showing any compassion or flexibility, Armani flatly refused my return. Adding insult to injury, I bought two suits and both of them came in the same cover – how cheap can they be? To make matters worse, the shoulders are weirdly tailored, making them look extremely pointy and not at all the quality I expect from such a brand. Armani is failing in every aspect.

    This is not the level of service or quality I expect from a high-end retail brand. It's shocking to see that Armani is so desperate for sales that they are unwilling to accommodate a loyal customer in a genuine emergency. I will certainly think twice before making any future purchases and will be sharing this horrible experience with others. #Armani #CustomerServiceFail #DisappointedCustomer #LuxuryBrandFail

    Customer ServicePrice

    Reviewed Feb. 2, 2024

    I bought a cologne, a cap and a t-shirt all together and they charge me 4 times. I have been calling and they don’t help and the only answer that they have is that it was charge just one time. I have the proof from my bank account all the charges and they don’t care. I have to cancel the card, make a claim with the bank and They don’t know what to say. It is the worse company to buy online. I won’t buy nothing. It is the worse experience and that steal money from me.

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      Customer Service

      Reviewed March 24, 2022

      Purchased pair Armani jeans and thought highly of them a frequent customer. Receive with Armani logo sewn upside down. One would think a company of this caliber would take responsibility for their mistake but I was horribly surprised with their response.

      1. 3 attempts made to speak to the manager, declined any resolution.
      2. Promised to respond in 48 hours and it took entire week.
      3. No apologies offered for poor quality and a huge error on their end, no explanation, no quality control measures and no apologies.
      4. # responses all claiming that there is nothing they would do and would not take the return because I tired them on to send them picture so they can see their error.

      5. I have never experienced anything like this with any company, not even an apology. Embarrassing, would never shop there again.

      Reviewed Dec. 29, 2021

      We bought a couple days ago a men's sweatshirt and since they didn't have the color right in the sales area of the store, they came up with a color we liked from their storage room. We went home and today I tried to wear the shirt, but the zipper got easily broken. We went to the Store (in Arden Mall, Sacramento) and asked for a change. But they didn't have the same color and said this shirt was from the year 2020. Unfortunately we removed and lost at home the tag, so they (manager Jenifer personally) refused to exchange or refund us. It's embarrassing how they treated us. Never ever again we'll go to that store.

      Customer ServiceStaff

      Reviewed May 19, 2021

      My name is Dana **, and I would like to lodge a formal complaint regarding the rude treatment, and racist profiling, I experienced at the hands of two of your employees and the store manager on the 05/17/ 2021 at approximately 12:00 pm (the transaction number **) store number 433: Armani Exchange Store located at Clarksburg Premium Outlet. I felt embarrassed as I was in full uniform being treated like a criminal. This particular event took me by shock because in all my life I have NEVER been profiled and followed around any establishment as if; I was a thief.

      As I wandered around the store looking for items for my daughter, I immediately noticed that two of the sales ladies were forwarding me around the store. Now if they were providing assistance that would have been great but unfortunately that was not the case especially if I was in an area of the store where their view was restricted or limited the ladies would be there watching. So I stepped back and watched other customers that were not ** in color enter the store without any problem as they were free to shop without the pressure of being watched or followed.

      I gathered my items and headed to the cash register to finalize my purchase, the situation bothered me so bad, I asked the male cashier (HFEHOO) if it is store policy to make the customer feel uncomfortable while they shop or, "If it is just your ** customers that you make feel uncomfortable." Either way this is UNACCEPTABLE. The young gentleman was extremely apologetic. Once I paid for my items I asked the young gentleman was their manager on duty and could I get the corporate information so that I could lodge a complaint. He stated “yes”, I spoke to Ms. **, and explained what had happened and even pointed out two ** couples that were inside the establishment that were free to shop without harassment or being followed. The manager turned her back to me as if I was being dismissed and immediately started back organizing the belt on the wall unit near the register as she stated “I’m sorry you feel that way”,

      I have been shopping at this store since they opened and am extremely upset and most of all embarrassed by these events. I hope that this letter explains my feelings and disappointment with what has occurred with your staff, I hope that this never happens to anyone else while shopping in this establishment. These ladies along with the store manager need diversity training, for a better understanding that ALL ** do not steal and I hope that corrective measures are taken swiftly. If you have any questions or concerns please feel free to contact me. Thanks in advance for taking time out of your schedule to read this complaint.

      Profile pic of the author.
      Customer ServiceStaff

      Reviewed Nov. 2, 2020

      The Armani Exchange customer service team is abysmal. I placed and order 15 days ago with the correct address and it was not delivered. When I reached out, they asked me to check with my neighbors, even though the tracking said it was never delivered. Now they’re holding my refund hostage saying they need to confirm the package gets returned by UPS before they can give me my money back. When I expressed my frustration, no one even pretended to care.

      Customer Service

      Reviewed Dec. 2, 2019

      I placed an online order at approx. 10 am. Immediately after submitting the order I realized I forgot to input a discount code that I had received for signing up to receive email from the site. Right away I called the store and explained the situation. I was directed to send the email with the discount information via email. Six hours later I received an email stating discount codes cannot be applied after an order is submitted. I called the store to inquire about the email and was told the same.

      I requested to cancel the order and was told it had already been processed and my only option was to return the order once I receive it. I explained to the cust. svc. rep. that had I been told this during my initial call 6 hours earlier, I could've cancelled at that time and re-ordered the items using the discount. I asked to speak to a manager and was given an excuse as to why I could not. I have never received such poor customer service. I have made many purchases from Armani Exchange in the past, but they have just lost a customer.

      Customer Service

      Reviewed Nov. 13, 2019

      I ordered a jacket off of the Armani Exchange website on 11/13/19. 30 minutes after I ordered the jacket, I got an email saying that my ordered was deleted and that the related credit card transaction had been cancelled. Then when I contacted customer service they said they were obligated to cancel the order for "standard verification procedures" based off my card. So if there were problems with my card, why did you guys allow me to purchase the hoodie in the first place?! It makes no sense.

      Customer ServicePrice

      Reviewed July 10, 2019

      I placed 3 orders for shoes and clothes from Armani Exchange on a Saturday only to receive emails from them on Monday saying 2 of my orders has been deleted! I phoned their customer helpline and was told one of my orders had shipped already but with the others there was a problem that they sometimes have with card payments - he recommended I try again with PayPal!

      I managed to find most of the items again and reordered on Monday. This morning (Wednesday) the order status for all changed to ‘shipped’. 2 hours later I received emails that all orders had been deleted as the items were found no longer available. In the meantime they’ve held over 1000 on my card which will take 4-6 days to refund.

      This operation is either grotesquely incompetent or there is something untoward as it seems from reading other reviews a common occurrence that they charge for non-existent goods and then cancel the orders later and refund. I will never order online with these cowboys again and am amazed that Armani are damaging their brand by having such a dreadful online business (that most companies mastered a decade ago).

      Reviewed Feb. 24, 2019

      I bought a pair of jeans from Armani Exchange in Oakridge Mall, Vancouver. While I was wearing it, I noticed my hands turn blue and later when I put it into a bucket of the water. It turned the whole bucket of water into deep blue. Do you expect to buy something like this from AX? The dye can pose hazard to customers with skin problems too.

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      Armani Exchange Company Information

      Company Name:
      Armani Exchange