Armani Exchange Reviews

The worst customer service ever. They never get back to you. I bought an item online and they messed up the order and sent a different item and when I emailed them many times and no one responded. Never buy anything from them again!!

This was one of the worst customer service experiences I’ve ever had. I placed an online order for three items totaling around $200, but one item was missing from the package. When I called, they insisted everything was shipped and refused to provide any proof that all items were actually in the box. I repeatedly requested to speak with a manager—over three times—and no one followed up. Extremely disappointing and frustrating. I won’t be ordering from them again.

Is a scam. Be aware!! It is extremely disappointing that a brand with Armani's reputation would hide behind a "final sale" label to dismiss clear product flaws. It gives the impression that the outlet section is used to offload substandard items under the protection of a no-return policy, which is unacceptable for a brand of this caliber. And if you ask exchange no return for a size that only fits in a mini Barbie foot they use that no return policy! Is so sad!!! I may lost money. It’s ok. They lost more than that as a company, but reputation.

As a loyal customer with a long history of purchasing from Armani, I am deeply disappointed and frustrated with their lack of flexibility and understanding. I recently tried to return an item from order due to an emergency that prevented me from meeting their 20-day return policy. Instead of showing any compassion or flexibility, Armani flatly refused my return. Adding insult to injury, I bought two suits and both of them came in the same cover – how cheap can they be? To make matters worse, the shoulders are weirdly tailored, making them look extremely pointy and not at all the quality I expect from such a brand. Armani is failing in every aspect.

I bought a cologne, a cap and a t-shirt all together and they charge me 4 times. I have been calling and they don’t help and the only answer that they have is that it was charge just one time. I have the proof from my bank account all the charges and they don’t care. I have to cancel the card, make a claim with the bank and They don’t know what to say. It is the worse company to buy online. I won’t buy nothing. It is the worse experience and that steal money from me.

Purchased pair Armani jeans and thought highly of them a frequent customer. Receive with Armani logo sewn upside down. One would think a company of this caliber would take responsibility for their mistake but I was horribly surprised with their response.

We bought a couple days ago a men's sweatshirt and since they didn't have the color right in the sales area of the store, they came up with a color we liked from their storage room. We went home and today I tried to wear the shirt, but the zipper got easily broken. We went to the Store (in Arden Mall, Sacramento) and asked for a change. But they didn't have the same color and said this shirt was from the year 2020. Unfortunately we removed and lost at home the tag, so they (manager Jenifer personally) refused to exchange or refund us. It's embarrassing how they treated us. Never ever again we'll go to that store.

My name is Dana **, and I would like to lodge a formal complaint regarding the rude treatment, and racist profiling, I experienced at the hands of two of your employees and the store manager on the 05/17/ 2021 at approximately 12:00 pm (the transaction number **) store number 433: Armani Exchange Store located at Clarksburg Premium Outlet. I felt embarrassed as I was in full uniform being treated like a criminal. This particular event took me by shock because in all my life I have NEVER been profiled and followed around any establishment as if; I was a thief.

The Armani Exchange customer service team is abysmal. I placed and order 15 days ago with the correct address and it was not delivered. When I reached out, they asked me to check with my neighbors, even though the tracking said it was never delivered. Now they’re holding my refund hostage saying they need to confirm the package gets returned by UPS before they can give me my money back. When I expressed my frustration, no one even pretended to care.

I placed an online order at approx. 10 am. Immediately after submitting the order I realized I forgot to input a discount code that I had received for signing up to receive email from the site. Right away I called the store and explained the situation. I was directed to send the email with the discount information via email. Six hours later I received an email stating discount codes cannot be applied after an order is submitted. I called the store to inquire about the email and was told the same.