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I made a purchase as a gift and upon receiving a tracking #, I have yet to receive the order or refund, I was told an investigation would take 10 business days and continue to get the runaround. You would think a company as big as they claim to be would respond in a different manner. I want everyone to know do not order online from them, I will never purchase from them again, they have lost a customer for good.
On 2/14, placed an online order for approx. $400 of merchandise. Transaction went through. Received an email verification and order number from AX: "Your order, placed on 02-14-2018, has been confirmed. The Order Number assigned to your purchase is **. You may check the status of your order by entering the Order Number in the My Order section of our Customer Care area."
The next day, I received an AX email saying they canceled the order: "We'd like to inform you that your order ** and the related credit card transaction have been canceled. We hope to see you soon our Online Store. Thank you, Armaniexchange.com" What? Why? I emailed their customer service, and did not get a response. Eight hours later, I called AX customer service, and rep Chris said that Payment Processing cancelled the order for security reasons. Maybe because my ship address and billing address were different? That's still no reason to cancel without any contact. I asked if he could reinstate the order? NO. "Ok, then can you create a new order for me, using the previous order, so I don't have to reenter everything?" (Spent two hours shopping and checking out.) NO.
So, called my credit card company, and they verified that the transaction was approved. I could see the pending amount set aside for AX. The Capital One rep called AX, with me on the line, and spoke to AX PP dept. Same vague and obscure answers again from AX. The credit rep confirms with the AX rep that the transaction is approved. The AX rep says someone will reach out to me by 5 pm. Also advises me to use another credit card.
Later, I get another email: "We are sorry to inform you that we have been obligated to cancel your order **. Following standard verification procedures, our bank was not able to approve the payment transaction. As a solution we invite you to select a different payment method if you wish to place a new order. The payment authorization was canceled at the same time as the order. Orders placed with Credit Card will only be charged when orders are actually shipped."
False! The charge is on my credit account and will not be removed until 2/19. AX CustCare reps all said same thing: Use another credit card. Well, why would I when the charge was approved? And, how do I know they will not cancel the order, because of shipping address or some other vague reason? The credit card rep was very helpful, and even offered that if I use another card, she would credit me the rewards miles. Now that is customer service, thank you Capital One.
I shared my experience with a friend who wears a lot of AX. He said he never shops online with AX anymore, because of bad customer service. Well, this experience has left me not wanting to give AX any of my money and business. Such absolute unprofessional service. Their executive leaders have a lot of work to do to turn this around, based on similar experiences and reviews I see here on Consumer Affairs and other sites. The best way to get companies to provide better service is to stop spending money with them. When they start losing money, then they'll have to improve or go out of biz.
I ordered a Shirt for my husband on his birthday. But the ordered product and the received product looked totally different. When contacted customer care, shared the ordered pictures and received ordered they did not care for customer satisfaction. The website was misleading on availability. Whatever...! It ruined my surprise, also my plans on my husband's birthday.
I ordered a shirt for my husband as a Christmas gift and was wishing to see him wearing that. I trusted these people and did not care on size. Again, the whole day went disappointed as I noticed after gifting that I ordered for size S but received XL. This is ridiculous. I Will NEVER buy from Armani again. 0% personal satisfaction. Would never recommend others too. Don't ever buy online with ARMANI. They will never understand customers' emotions and importance for the orders placed.
I ordered a leather jacket on Cyber Monday because they had a great sale on their site. My original order was for a dark navy blue leather jacket which I settled for because the black one for some reason was regular price ($650.) Later on that day I go back onto the site, only to see that now the black leather jacket was also on sale for half off. I called them to see if they'd be able to switch the colour since the order was still processing, the rep that I spoke with informed me that unfortunately they're unable to change an order once it's in process so I would have to re-order the item and return the blue one once I received it. Okay, not ideal but the second order was placed, so now I have two orders for the same jacket but two days later I receive an email stating that both my orders were cancelled.
I called customer service and no one was able to give me a straight answer, I was informed that I would receive a call or email from their payments dept to inform me why the orders were cancelled. 2 days pass and I hadn't received a call or email so I call them back, still no one is able to let me know why the orders were cancelled. The next day I receive an email simply stating that if I'd like to repurchase the item, I'd be able to do so, the only issue is that now the jacket is regular price so I go ahead and ask if I'd be able to get a price adjustment if I place the order again. They responded that they wouldn't be able to give me a discount code, but I can place the order once again at full price and when the item ships, they'd issue me a refund for the price adjustment. Once again, NOT ideal, but I went ahead and placed the item once again.
A few days later I receive ANOTHER email stating that the order was cancelled due to an issue with my PayPal shipping address. I use PayPal all the time and never have issues with my billing or shipping addresses. At this point I was fed up and sent them an angry email stating that they must not want my money and I will take my business elsewhere. Miraculously, the next morning, as if there were no issues with my order whatsoever, I receive a shipping confirmation email and the following day I received the jacket.
I honestly feel as if they put the 50% Cyber Monday sale just to generate some traffic on their site but didn't want to sell a $650 for $325. Luckily I had the email stating that they would issue a refund once the item shipped so when I called, they had no choice but to honour the reduced price. Terrible experience, their customer service was no help, never going to place an order with them again.
I placed my order online on the Thanksgiving Day, and until now 10 days (6 business days) my order is still in processing? I called the customer services and they said that is the warehouse. They have high volume of order, I called the first time last Friday and they say my order should be ship by Monday so I checked again today (Monday) and it still processing so I called them again, I still get the same answer, and now they told me to wait for another week (but still not sure if it will be ship!!!). When I asked to speak with her manager she refused to transfer my call by letting me know they don't have the answer for when my order is shipping too. I don't know how many order they received on Thanksgiving but I also placed 2 orders from Macy and they arrived on the Tuesday after Thanksgiving. I used to love Armani Exchange, but this will be my last order with AX.
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My boyfriend and I decided to check the Armani at the Chicago Outlet. We felt curious (first time experience). There was a Hispanic lady who was kind, a guy he was kind, and then a rude lady who was disrespectfully staring me down and up on me as judging me and in disapproval of me. At the same time that same lady was also unprofessional on her demeanor with my boyfriend and having the conversation too personal. I never felt treated like this in any other store. Seeing many negative reviews about this company makes me never put a foot on any Armani ever. I feel bad for the good employees they have (they seem a few).
Armani Exchange must be going out of business or else they will not be refusing returns even within the time limits. This brand is going out because of its clothes' poor quality material, lousy cuts, very high price compare to Zara, H&M, and Forever 21, but also for its juvenile like sales people and managers. The Costa Mesa store has a wild cat named Sara who likes to bite customers. Then there are other juveniles who don't even have names because they are not required to wear name tags and can always do juvenile things without being held accountable. You have to take the security of the mall to the store when you want to have a simple communication because these low class sales people have been raised in dirt and have no means of communicating politely. Stay out of this store. It has nothing to contribute. And I am taking them to court.:) If you don't have a court case, write to California Attorney General's office and complain.
I want to let you know as a woman I am appalled at the management of your Eaton Centre Location. Jag I think was his name. Just because you have a title doesn't mean you have the right to be rude and condescending to customers when they have a question, or a return. As a female you don't want to be gawked at, while you're shopping. I have been to this location many times and the service is horrible. Rude staff that would rather talk amongst themselves than help a customer unless the customer gives them a look of sorts. But now I refuse to ever go back. I am myself am a veteran of the retail industry and let me tell you a cleanup is needed. The customer service skills are not present at all. My husband nor I will ever shop with your company again until you evaluate your frontline service crew at this location, sit in the mall and see what actually goes on, just watch. Lack of service and dirty looks are not what you stand for I hope.
I ordered two t-shirts from Armani Exchange like I normally do. I was even surprised the shipment arrived a day or two early. I opened the box which looked fine, no damage, no re-taping, nothing out of the ordinary until I find only 1 of 2 items ordered was in the box. I figure no biggie I will just call A/X and describe my situation and I did. I was told the issue will be escalated to corporate who will email me shortly. 2 days later NO EMAIL so I called back and was given corporate email address.
I immediately email corporate and the next day I received the following response. "The item was in the package, this was confirmed by the weight of the package with all items and the weight the carrier has on file. As a one time process we have submitted a refund for the claimed missing item." To me this is a warning that if I ever buy from A/X online again and get stiffed on another item, THEY WILL NOT HONOR MY CLAIM OR REFUND ME AFTER THIS ONE TIME. Thanks for the warning to never purchase from you online again A/X.
Appalling delivery times. Ordered a jacket and it took 11 days to deliver it within the USA with their standard delivery. Wouldn't advise ordering from them online.
To start out I am a huge buyer of clothing. I probably spend about 30K - 50K per year. About 65% is spent on Armani brands (mostly Emporio Armani) but some Giorgio and Armani Exchange. My run in with Armani Exchange all started when I ordered 3 items, 2 t-shirts and 1 pair of flip flops. Everything went as planned until after a week my item didn't arrive. So I waited another week still no arrival. So I decided to call them and ask what was going on. They said my delivery address was undeliverable which is not true because I had just used the address on my account what I send to all of the time. So they said I would get a call from the corporate office to find out what was going on within 3 days. So I waited a week went by. I called again. Waited 3 more days. Then I decided to email them in hopes of a better response. It turns out their email support is basically just an automated system that sends generic messages.
I learned this after I continued to get the same response which was, "Your items were undeliverable". At this point (over 1.2 months since I placed the order) I had already received 2 other orders from them sent to the same address with no problem. So they emailed me saying, "We can reship your items when they arrive back at our warehouse". So I opted for that as well as a refund since I was unable to contact anyone about where my items were and did not get my promised call from corporate. I only spent $75 or so and $50 was on a gift card (money they already had). So I wasn't asking for anything out of the ordinary. I then email them a few more times to try to get more details. They then decided to change their mind and not reship my items but to just randomly refund me without telling me. This is now about 1.5 months after the order was placed.
I then responded to the email saying, "I thought you were going to resend the items like you previously offered and agreed to". They said that was no longer possible. That was a generic message. So I asked for compensation since they did not decide to provide what they had originally committed to. I did not get a response for over 6 days and had to email them 3 times. (This violated their 24 hour contact window stated in all of their windows). I am now about 2 months since my order and I have given up trying to deal with them.
I am now taking things to the next level due to how poorly I was treated, the lack of communication, and them not following through on any of their agreements. I would upload photos but I have in total 25 - 50 emails back and forth as well as phone conversations and it is too much to upload. In the end this was the absolute worst experience I have ever had with a brand and will refrain from shopping at all Armani brands until I get an apology letter.
HI A/X Management at Lenox Square. I'm a regular customer to your store, I purchase more often at your place. I really love the collections and I was at your store yesterday around 8:40pm. I was shocked and embarrassed by one of your staff member. She is "Unprofessional and Rude" with me, I'm not sure with her name but she just made me to leave the store with her unprofessional attitude. I don't understand, why ARMANI Exchange hire unprofessional people.
This is what happened, firstly she said "Sir let me know if you need any help" and I said, “yes I will let you know”. All tshirts are folded and I wanted to open shirt and see if I like it or not. Any customer does that, it is our right to do. You have to know what you’re getting. I've picked 3 T-Shirts to buy and I'm still looking for more. She came back again and said with loud voice, "Sir let me know what you want, I'll get you the size" and she said "I HAVE JUST FOLDED THEM ALL" - what does that mean??? I'm not suppose to touch it? Or what? And she didn't stop it, she is so frustrated that I'm touching the Tshirts she folded and unfolding them.
Why do you hire people like this? I would have definitely bought 300$ plus of cloths but with her unprofessional attitude I had to leave the store. I'm hurt with her attitude, it's just unprofessional. Please make sure it won’t happen again or else you will lose valid customers.
I guess I start off by saying that I spend TONS in the Armani stores. This is the first and last time I would do an online order. First off, I made an order and then called back the next day to change the shipping address which they said went through without a problem. A few days later, I receive an e-mail with my tracking number from FedEx. I immediately contacted Armani Exchange, and they said that they will contact them, and give me a call back or send me an e-mail due to the new address not being updated. I was never contacted by no shape or form by anyone from the company.
I called back the next day, in which one of the employees took it upon herself to tell me that the package is going to the updated address (which it was not, so she lied) and then hung up on me. I proceeded to call back, and was transferred to a customer care supervisor who stated that the only option is to refund my items, or resend it out again once the items are returned (which would delay my shipping even more!!) He states that is the only option, not a rush shipping when it is returned, not a credit, not ANYTHING.
The WORST POSSIBLE CUSTOMER SERVICE EVER. APPLE (which I work for) will NEVER EVER IN A MILLION YEARS TREAT THEIR CUSTOMERS THIS WAY. I guess that’s why we are always number 1 with customer experience. This whole ordeal was not a pleasant experience by far. It was a complete turn off and makes me second think where I'm spending my hard earned money. You want things with quality, and then the experience with dealing with the company completely makes you rethink about even walking into one of your stores ever again. I am really sadden by this experience!!
I bought my boyfriend this watch a few yrs ago... About 2 months ago he started wearing it. Now the band on the watch is rubber and it just started breaking off in pieces on both ends. Now I have contacted customer service I actually went to the Armani store and they told me there's nothing that they can do so now I'm trying to contact Customer Service to see if they can at least send me a rubber band... Anyone else have this problem?
I have been a loyal customer of AX clothing stores for over ten years but recently I have been extremely disappointed with the quality of material they are using for their clothing. 90% of my purchases were shirts (mostly cotton T-Shirts, V-Necks, Collared, & Long Sleeve Shirts). Recently, these shirts were made of cheap/less quality material that were easily worn out after few washes. Although their prices have not increased significantly over the years, I would rather pay a slightly higher price with the same quality I've had over the years. Needless to say, I stopped shopping for almost a year now. I switched brand from AX to Boss and AJ.
I really like the way Armani Exchange clothes fit so I have put up with their terrible customer service... but I can't take anymore! I have more than a few bad experiences with the online customer service. I just placed an order for a couple pairs of jeans when I notice the next day they were on sale. I called customer service and asked them to credit my account (I hadn't even gotten the jeans) when they told me they couldn't credit my account. Bad experiences go on and on... will not shop at Armani Exchange online ever again!!
Placed order online and received a confirmation email and order #. A few weeks later and no communication about shipping, I decided to give them a call. In a nutshell they "lost" my order, nobody know what happened. Customer service is no apologetic and they offered to place the order again, when most of the items are already out of stock. What a joke of a company. Will never buy from them again.
Went to go make a return to the Vaughan Mills location and was served by Amanda. I believe she was one of the managers. The most rudest person I have ever met in my life!! She looked very angry when she approached me and refused to give me a full refund because I was a day late. It's like she made her mind up before listening to me. I think she might be new there. I have been shopping at that location for years now. I have never met a manager that was so rude and disrespectful! NEVER SHOPPING THERE AGAIN!
Awful place. No customer Exchange Policy. This is crazy. You need to speak to Danille the manager from where did she learn her CRM techniques. I am sorry she is Just an uneducated person. She just took my husband like a piece of dust and put him out of the store. In addition to this her body language and the facial expressions were unacceptable. She was running all over the place asking people to throw my husband out of the store. You really need to look in to this matter. What my husband requested was to exchange the T-shirt that was purchased on Saturday, the 27th, evening. We could not go there as Park Meadows outlets are closed on Sunday. She was awful. The behavior and the language she used is awful. The exchange policy mentioned on the site is not at all adhered.
I like Armani Exchange, but I will only buy in store (if ever again). They offer free returns, but sending something from NY to NJ should not take over 2 weeks than it’s going to take another week for it to be processed. Now add the wait for your bank to post funds, you are looking at a very inefficient way to handle people’s monies. When you call customer service, they simply read from a script, which simply adds insult to injury.
I sent out my return on August 20th. According to the tracking record, the package did not "land" at their Secaucus, New Jersey warehouse until the 29th of August. It was held in Mountville, PA for 4 days for some reason. AX claimed that the package had not been received at all until I proved it with the tracking record. Now they are saying that the refund to PayPal may take an additional two weeks. This means that the company will keep my cash for 38 days, earning interest on the money. That is reprehensible and unethical. Shame on them.
On 14/01/12, I bought a £94.50 watch for my 16-year old daughter from Armani at the outlet in Cheshire Oaks. I was served by Daniel **. After two days, we noticed that watch stopped working. As we live in Manchester, I went to the Deansgate Armani store. They politely refused to help. I called the Cheshire Oaks branch who advised me to contact the Trafford Centre, Old Trafford's branch. Mr. Renatd ** from Trafford Centre promised to get it fixed and send it us back via post. He also made a note of our receipt. Since then, we have made numerous phone calls waiting for the watch. I am very disappointed with your service and inclined to contact local trading standard for help. It is very disappointing that you claim to be a reputable company, but in effect has no customer care service. I wish we never bought that watch. It has caused such a hassle for me and my daughter, who is also very disappointed.
I placed an order online for a total of $565. After I entered my credit card information and submitted, the order said failed stated that I have input my billing info incorrectly. So I went back and re-entered my card info and my billing info again and I make sure the information was correct the second time and clicked submit. Yet, the order was failed again. I found that it was weird, thinking that there's something wrong with my card.
I went on my bank website to check if there's anything wrong, and I found that Armani Exchange put a pending charge on my bank account twice and my fund is on hold. I called Armani Exchange customer service and asked them what's going. They told me that they can't release the hold on my pending charge. So I called my bank and my bank gave me a phone number for merchant to call and release my fund, but when I called Armani and gave them the number, they made a lame excuse that they can't make outbound call and they said if I give them a fax number they can escalate the matter to the corporate, which is going to take 2-3 business days.
Then I asked the customer service the reason why my order failed, and they told me that the corporate rejected it. I told them how can they have rejected my order and then placed a hold on my fund. Their customer service was horrible. Please do not buy from them. It will be an unpleasant experience.
I placed an order on Armani Exchange's website. When I checked out, I qualified for free shipping and my total came up to $37.30. When I received my order, they billed me $50.30. They charged me $13 for express shipping. I know I did not choose this option because I know when I checked out my total was $37.30, and I would not be willing to pay almost half of what my product is worth in shipping charges. I called customer service. They said they would look into it, and they mentioned that they did have problems with their online system during the time I placed my order. To my dismay, I received an email back from customer service stating that this was my fault and they would not be able to refund my money. I emailed them back regarding how unsatisfied I was with their service and that it was unfortunate that I would have to pay for an error that was not my own. I also let them know that I would no longer be purchasing any more products from their company even though I have bought items from them online and in store over 5 times in the last several months. I did not receive a reply. It's unfortunate that instead of correcting their error, they were willing to lose a dedicated customer.
I ordered a shirt in a medium off of the ArmaniExchange.com website. When I received it, it was too big. I filled out the exchange form for a small and mailed it back. But because I paid with PayPal, they needed me to call and re-order the shirt. I re-ordered the shirt over the phone in a small. But the customer service rep ordered me the same shirt in a medium again! I didn't realize she did this until I got the confirmation email. I called them back right away. The second customer service rep ensured me that she spoke to her boss and they had put a note to send a small, not a medium. Well, not to my surprise at all, I received the shirt in a medium again!
When I called the third time, I explained the story and the girl re-ordered the shirt in a small for me (or so I thought!). When I received the confirmation email again, it wasn't even the same shirt! It was a completely different item number and description. Shame on me from not learning from the first time to confirm before hanging up! Needless to say, I had to then call a fourth time only to learn that guess what? The shirt I wanted was sold out! If the original person did her job correctly the first time I called, I would have had the shirt I wanted in the correct size. I will never order from them again. They really need to assess their employees. They don't seem very intelligent. How hard is it to copy item number to a new order and choose the right size?
This company has a very rude customer service and a rude supervisor who has a total run around for an error they made. I will never ever buy one thing in this store again. They need to train their employees how to be professional with their customers and keep their ghetto attitudes in the ghetto. I never had a nastier experience with any store before.
I ordered several items online for my husband for his birthday. I had to rush exchange a vest for him because I needed a bigger size. Armani Exchange has "Rush Exchange." I used the Rush Exchange and the employee charged me $59.95. The item I purchased was $59.25. A/X credited my credit card 70 cents and not the whole amount. I called, emailed and I am getting no answers from them. I am very disappointed with this service. After all, I purchased several items from them.
All Canadian internet orders ship out of the Vancouver store so you can email your complaints to **. The store manager doesn’t support the internet program because he thinks it’s stealing payroll and sales dollars from his store, instead of seeing it as a company-wide growth opportunity.
I placed an order online. The shipment was short one item, yet they still charged my credit card. I contacted customer service online and by phone. I was told the company was in a "change over" and my order number could not be found. I have been told time and time again that someone will contact me within 24 hours yet I have not been contacted by email or phone. The last customer service rep told me the company when through a "change over" and my order and order number is lost and the missing item in my order and the returns I made are lost but I'm told time and time again someone will contact me but it has yet to happen. This order was placed on March 18, 2009 and as of now May 13, 2009 no one will help me. What do I do now?
Armani - Worst Customer Service & Shopping Experience Ever
Armani Exchange Company Information
- Company Name:
- Armani Exchange