Armani Exchange Reviews

I’d like to share an unfortunate incident regarding the tax refund process. On 18 April, I visited the Armani Exchange store at Icon Bali and spent IDR 8,300,000. I forgot to bring my passport for the tax refund, and the sales associate suggested I WhatsApp him my passport details and photo once I returned to my hotel. I sent it to him after 10pm that same night. I waited until Sunday at 3:30pm. Since I hadn’t received any update on the tax refund status, I followed up with him. He replied that his office was closed on weekends and the paperwork could only be processed on Monday. He asked me to wait. I was extremely frustrated by this response. I wasn’t aware that the tax refund is handled by their office only on weekdays, and he did not inform me of this limitation beforehand. I explained that I couldn’t wait until Monday as I would be leaving Bali in the morning, and asked why he hadn’t told me earlier.

I bought several t shirts for my husband. The quality went so much downhill in the past. The fabric is so thin and the sizing is not consistent from one t shirt to another. Some are too long for the small size and some are fine. Please keep in mind that the return window is just 20 days. The way too short. I missed mine and stuck with the horrible quality unwanted clothes. Customer service was not very supportive either and their website needs a lot of improvements as well. They lost their customer.

I bought a pair of pants from Armani Exchange, Chonburi, Pattaya, Thailand. I paid 220$ for the pants and the fabric is so horrible it keeps ripping apart. I have tried to contact them multiple times and they keep deflecting, asking me to mail someone else. There is absolutely no accountability or decent customer service.

I bought a faux-leather motorcycle jacket from them and it is already flaking and getting destroyed. It's unconscionable that such a luxury brand as Armani sells an item that will not resist wearing it 20 times over 3 years (I live in Miami so limited opportunities). One can get better durability with a Temu jacket for $29.99!! My Tesla's seats are made of the same PU leather and are still perfect after daily use for over twice that many years! And obviously they refused to do ANYTHING either in store or online, not even a gift card or discount!

The worst customer service ever. They never get back to you. I bought an item online and they messed up the order and sent a different item and when I emailed them many times and no one responded. Never buy anything from them again!!

This was one of the worst customer service experiences I’ve ever had. I placed an online order for three items totaling around $200, but one item was missing from the package. When I called, they insisted everything was shipped and refused to provide any proof that all items were actually in the box. I repeatedly requested to speak with a manager—over three times—and no one followed up. Extremely disappointing and frustrating. I won’t be ordering from them again.

Is a scam. Be aware!! It is extremely disappointing that a brand with Armani's reputation would hide behind a "final sale" label to dismiss clear product flaws. It gives the impression that the outlet section is used to offload substandard items under the protection of a no-return policy, which is unacceptable for a brand of this caliber. And if you ask exchange no return for a size that only fits in a mini Barbie foot they use that no return policy! Is so sad!!! I may lost money. It’s ok. They lost more than that as a company, but reputation.

As a loyal customer with a long history of purchasing from Armani, I am deeply disappointed and frustrated with their lack of flexibility and understanding. I recently tried to return an item from order due to an emergency that prevented me from meeting their 20-day return policy. Instead of showing any compassion or flexibility, Armani flatly refused my return. Adding insult to injury, I bought two suits and both of them came in the same cover – how cheap can they be? To make matters worse, the shoulders are weirdly tailored, making them look extremely pointy and not at all the quality I expect from such a brand. Armani is failing in every aspect.

I bought a cologne, a cap and a t-shirt all together and they charge me 4 times. I have been calling and they don’t help and the only answer that they have is that it was charge just one time. I have the proof from my bank account all the charges and they don’t care. I have to cancel the card, make a claim with the bank and They don’t know what to say. It is the worse company to buy online. I won’t buy nothing. It is the worse experience and that steal money from me.

Purchased pair Armani jeans and thought highly of them a frequent customer. Receive with Armani logo sewn upside down. One would think a company of this caliber would take responsibility for their mistake but I was horribly surprised with their response.