Best Buy Reviews

Best Buy used a separate company to deliver and install a dishwasher. I was not informed it would be non Best Buy employees. I paid for installation at the store. The installers tried to get me to pay $180 in cash stating there was a law that required a different valve they just happened to have. Feeling coerced I asked them to leave and declined the delivery. I called Best Buy customer service but was connected with a call center in a foreign country and the customer service representatives could only respond based on a script. I later went to the Best Buy store to obtain a refund and was told Best Buy was aware their installers were intimidating customers but that Best Buy corporate headquarters chose not to act.

Back in February, I purchased an LG TV. I have experienced problems with it and have been bounced around between Best Buy and LG support. LG did attempt to troubleshoot the problem, to no avail. After placing the painstaking call to Best Buy (planning to spend hours with their worthless AI system), I finally reached someone who confirmed the TV was under the manufacturer's warranty and promised me that I would receive a call from a Best Buy technician who would work with me to schedule a swap-out (that is, the bad TV removed and a replacement installed). ... that was 9/18/26 -- no one has called.

I purchased a new laptop from Best a few months ago. Since I purchased it I have lost saved e-mails twice. When I called for assistance and went thru their Al operator it referred to their "chat" option. Then it requested a $5.00 payment with my credit card. Immediately I was notified that a purchase of $70.00 was received by Best Buy. I was able to cancel immediately. I do not like the Al system you installed. Once you purchase your product you can never get ahold of a human again. I will never purchase anything again from Best Buy.

I went into the store for a scheduled Geek Squad appointment. Most times I get service or sales it is excellent. However, the Geek Squad member I dealt with tonight was extremely condescending and actually has me thinking about ceasing doing business with them. As a person who spends a lot of money and is a total protection member, I expect to be treated with dignity and respect. The Mansfield, MA store failed both of these. I did complain to the manager on duty who claims he would speak to him later. And then spent the rest of the time on his personal phone scrolling his messages while a front-end employee helped me with a watch. He could not run for the door fast enough at 8 pm without so much as saying Sorry you had a bad experience. He could not have cared less. The employee who did help me was professional and very helpful.

Awful! Awful! They refused to honor the repair/replacement plan I purchased for my microwave. After numerous calls, transfers, conflicting information and a promised escalation call that never came, I finally contacted Best Buy’s CEO. I was then contacted by Sidra from the Executive Resolution team. She refused to approve a repair and repeatedly told me Best Buy would not provide the full value of a comparable replacement because I had originally purchased my microwave at a discount. I was not asking for an upgrade. My microwave is built into cabinetry designed around its exact dimensions, so my replacement options were extremely limited.

I called to talk to a Geek Squad member today regarding an issue with a television. I called the local number listed for the Geek Squad and the retail store. First, I got AI on the phone which was a total waste of time after waiting 16 minutes. Then I was switched to supposedly a person who could talk to me about the issue and advise if I could fix the problem myself. Well, then she started taking the information, told me she would have to find a provider who could come out and take a look at the television. This lady was in southeast ASIA!!!

I drove more than two hours in total trying to purchase an open-box TV from Best Buy. At the North Attleboro, MA store, employees seemed reluctant to plug in the TV and took a long time to find somewhere to test it. I was repeatedly assured that Geek Squad had inspected it and that it was in perfect working condition. As soon as the TV was turned on, however, I immediately saw that the screen was cracked. Several days later, that damaged TV is still listed for sale on the website, when it should have been removed. I hope someone didn’t buy it sight unseen.

Best Buy has succeeded in removing themselves from any form of customer support. It’s all AI generated voices that put you in a queue to connect with Customer Service agents in a variety of international places with people who barely speak English. My best guess is the only thing that they actually do is take messages and relay them. Because there is no customer service at all. My laptop has been sitting at the store with the Geek squad for two days. The only update was a voicemail that I cannot return because the number goes right back to the AI Customer Service, who goes into some foreign country and I am still sitting here with no way of knowing what is going on.

We bought a TV from Best Buy and it was delivered with a damaged box. Opened box and TV is also damaged. Driver told us they handed him the TV box in that condition and was told to tell us if it was damaged to let them know. So TV was damaged. Contacted Best Buy and they told us to bring the TV to their store and they would replace. We told them NO we had it delivered why would we bring it back to them as we could have gone there to buy in first place. After many back and forths, they sent us a mailing slip and will refund us WHEN they get it back? Several years ago we had them fix our computer the the Geek Squad and they stole our computer and gave us a half ass replacement. Should have turn them in for that but now again we have had bad experience so want everyone else to BEWARE.

I received a reminder that my protection policy for EarPods was expiring. I remembered that I lost them and contacted customer service to see if loss was covered. They assured me that they were covered 100% for loss. Made the long drive to the store yesterday and was told that they didn’t do that and to take another long drive to another location. Once there I was informed that loss is not covered and that they regularly have to deal with customers that have been lied to by customer service about this situation and others. They are not pleased with having to deal with the repercussions of these lies. I’ve purchased many items from them over the years including large appliances, but never purchase another thing. An entire day wasted. Dishonest at the core.

I had to call "customer service" over 11 times (total of over 2 1/2 hours on phone) and sent 13 emails. Each time I got the same computerized answer. When I finally reached a live person, they did not understand what I was asking. When someone finally understood me (after the 1oth phone call) the information was given was WRONG. "Customer service" objected every single time I made a very clear and simple return request. The answers, and solutions provided, never addressed my question. Even after speaking to a live person, I was not understood. I made 11 phone calls and sent 13 emails.

I ordered a vehicle dash cam online and everything went well and delivered. However, I went to Best Buy because I could never reach someone through customer service number. While at Best Buy I was told they do not have an install center at this location. I was given two other stores that could install. I went to the second location and was told they do not have an installation center and told me to go to the location I just came from. I told them I just came from there and they gave me two more locations as this being one. They apologized and said they get this all the time. Then they told me they don’t communicate with other stores and they have the same public number to customer service and they can never get through. I was told to go to the third location.

Made a large online purchase August 17th. Delivery was to be today, August 26th. Received text message on that day the delivery was only minutes away! Then, a text saying had to be rescheduled. Given a new delivery date then received a phone call that this date wouldn't work either. So Sept 10th. Over 3 weeks after they took my money, maybe it will be delivered. None of the BestBuy reps seemed concerned or understood fully what was happening. I could have had delivery and setup by another retailer. I chose badly.

Be extremely careful if you hire Best Buy to install anything in your home. Their installation team is incredibly shady. They showed up and immediately started inventing fake problems to create "extra work," trying to hustle me for more money on the spot. When I refused to pay for their unnecessary upsells, they outright refused to do the job I already paid for and walked out. This is a massive scam to scam customers out of extra cash. If you don't agree to their extortion, they leave you high and dry. I will never use Best Buy services again. Absolute garbage customer service.

Please this is a joke. We purchased appliances from Best Buy. A refrigerator, stove, microwave, and a dishwasher all on the same day. Everything seemed fine. We started getting our stuff delivered. Got the Refrigerator and not the right one. So, we called the store Joplin, MO and ok they didn't have what we ordered so we told them we wanted to exchange for a bigger unit. They stated that they would help us because they messed up. We agreed to a 29 cubic and it didn't have the bells the other one had but was larger. We had also purchased extended warranties on all the appliances. So we agreed that we will exchange and the extended warranty would just go to the new one. No big deal. Not what we thought we was getting but we would live with it.

Melo was superb with providing me detailed information about the laptops that I was considering purchasing. He was so patient and kind, not to mention very knowledgeable about each laptop. I was able to make a decision that I feel is excellent by asking him questions and listening to his points. My son also spoke with him, and he proficiently answered my son's questions. I was able to feel listened to, and was treated with great respect. I will look for Melo to help me next time I'm in the West Olympia store. Melo was excellent!

I’ve used Best Buy for years and have generally had good experiences and customer service—until now. I purchased an open-box item online listed in “Excellent” condition and received a notification that it was ready for pickup. After driving an hour to the store, I was told the product was missing all parts and accessories. The associate acknowledged that it had been listed incorrectly. Mistakes happen, but Best Buy refused to offer any compensation. At a minimum, I asked whether they could validate my parking; they declined. I then spent more than an hour on the phone with four customer-service agents. The first agent initially suggested that I drive another hour back to the store to speak with a manager.

I’m extremely disappointed with the service I’ve received from Best Buy in Indianapolis Indiana 9977 East Washington. This is regarding the installation of my receiver. The first technician came to my house, stayed for maybe 15–20 minutes, then told me he needed to go get a tool. He left and never came back. A second technician was sent out, but he wasn’t able to complete the installation either. I was then told a third technician would be coming today to finally get the job done. I’ve been calling and texting trying to confirm, but no one is answering or returning my messages.

I have been a loyal Best Buy customer for many years and have spent a substantial amount of money with the company. After this experience, both at the store and with Best Buy Corporate, they have lost my business. Before pre-ordering the new Samsung Fold 8, I specifically went into the Best Buy Tuttle Crossing store in Dublin, Ohio because my existing phone had 1 TB of storage and a huge amount of data. I wanted to make sure I understood how the trade-in would work if I selected store pickup. I was told by an associate that I could pick up the new phone, take it home, transfer everything, and then mail my old phone back. I relied on that information when I chose store pickup.

Due to horrible treatment in the Naples Store in terms of a drive with my precious data that randomly died without warning and then lies feed to me at the counter, here come the bad reviews, I want my drive replacement with a different brand. Tell you what find me online and I will do the work for less provide you tell that Naples counter they were out-geeked.

You need a ZERO star rating. I’m currently celebrating the 1 year anniversary of attempting to resolve an issue with Bestbuy.com account - namely that there are 2 accounts on their system with the same email address. One had the correct phone number, 2nd with the landline at the delivery address. NO ONE can fix it. There is no second tier of support when you contact them. All the reps that promise to get you someone to help just dump you back in the same queue. Don’t waste time calling their exec offices - the phone robot dumps you into the same queue. I’ve finally had enough. I’ve run thousands through Best Buy over the years. They’re never going to see another dime.

We started off buying a 55 "Sony TV. Had it for 1 week and it wouldn't turn on at all. We brought it back in, and we got an LG 55" tv. After 2 months, all it will do is turn on and go to a blank screen. Called Best Buy and since it was 2 months old, they won't do anything about it. We have to go through LG themselves. Asked Best Buy if they could do any troubleshooting and they said they couldn't since it was a blank screen. Needless to say, went online to see about troubleshooting it myself. There's information on the internet on how to troubleshoot.

Have been buying and up till the 8/8/26 was extremely happy with the service, but that has changed. I gave them a GOOD check and TeleCheck refused it. I was extremely upset and embarrassed by that and went in the next day and showed them what was in my act they said it wasn't the fault of them, maybe so we will let the CTS decide that. They have known for yrs that telecheck is a very low class business and have had complaints as such as mine. They really could care less. I will never buy from them again and if they are smart they will dump telecheck and go with a reputable company. Telecheck is to call me in a few days,. I have tried to settle this but to no avail. I am going to post something similar to this on every site I can find. Maybe Best Buy will wake up.

I believed I was purchasing this from Best Buy and could return it if dissatisfied. However, I discovered it was sold by a third party. Best Buy disclaims responsibility and shows no concern if issues occur, despite listing it on their website as part of their store. I also thought it was included in my Best Buy membership. Creality only offers a 14-day return window, and I was unaware it was sold by a third party. Their customer service is unacceptable; they outright refuse to accept the return, leaving me with a non-functioning printer. The customers for Best Buy and Creality are poor; they only used the Spark i7 printers for two weeks, and 3 out of 5 prints don't come out correctly.

This was one of the worst customer service experiences I've had with a major retailer. I ordered a birthday gift for my wife on July 29 based on Best Buy's promise that it would be available for in-store pickup on August 5. The order was split into two shipments. One item arrived on July 31 without issue. The second—and most important—item never made it to the store. On August 5, after the promised pickup date had already passed, I called customer service and was simply told the store didn't have it and to "check back in a few days."

I have never experienced a customer service process as frustrating and inefficient as the one I encountered with Best Buy. On August 5, I visited the Best Buy in Sacramento, CA to upgrade my daughter's phone at the Verizon kiosk. We purchased a new Samsung Galaxy S26 in person. Because my daughter attends college six hours away, we arranged for the phone to be picked up at the Best Buy in Cerritos, CA, and made it clear that she would be the person picking up the device. When my daughter arrived at the Cerritos location, she was told she was not listed as an authorized pickup person, despite our explaining this at the time of purchase.

I was out of town working and needed a new laptop. Ordered for store pickup and received a text from my credit card company that the purchase was approved. Waited all day for order to be ready, was getting an update that it was "in process". Called customer service at 5 pm and was told the order was cancelled due to risk of c/c fraud - canceled by Best Buy, not my c/c. The issue was that I was picking the laptop up at a store "too far away from my billing address". I was told to set up a new account with a different email & phone number and try again. How many phones do these fools think I have? Went to the store and was unable to purchase with my credit card due to a block being placed on it by Best Buy. Not my credit card company - Best Buy. Do they not think people make purchases while they are traveling??? Nobody was able to resolve the issue, customer service was useless, and I will never shop here again!

Hello, A couple of weeks ago I went to your Wilmington, NC store. I'm starting a small business, and I need a new phone that I can use the Square Point of Sale device. When I asked a salesperson about the type of phone he pointed to a section of phones and a locked cabinet with "unlocked" phones. After that he disappeared and I was unable to find anyone that would help me. I went there again a couple of days later and after waiting 15 minutes to get someone to help me I left. I've spent a lot of money in that store but that will not continue. I will give local merchants my business from now on.

So, I just purchased a washer and dryer along with installation. The young men were polite they hooked my dryer up but was unable to connect the washer at the time. I was told to call and reschedule for my installation once I got things clear on my end. I called them two days later, no response. So I went to the page and tried to schedule and didn't even see the washer on my purchase page. Crazy work.

Ordered a MacBook Pro from Best Buy. Order was never delivered. When I questioned them about it they stated it was delivered and gave me the name and address of the recipient who I have no idea who they are. Best Buy's resolution was to refuse me redelivery or refund and I was told to pursue law enforcement. Poorest customer service ever and last time I will ever use this OUTSOURCED business again.

I scheduled an at-home delivery and return pickup for a 65" TV for Saturday, July 25th. The driver never arrived, despite me calling customer service multiple times throughout the day. Even though agents admitted they could not reach the driver, they repeatedly assured me the delivery was still coming. Meanwhile, the live tracking map showed the driver parked at a single residence for over 6 hours.

Ordered an item for pick-up later that day. When I checked my confirmation email, it said pick up would be available in a week. I needed the item same day. There is NO cancel button online. I tried calling my local store and all I got was a generic customer service. They said Best Buy stores don't answer phones anymore?? Customer service could not cancel my order and said they didn't know how to transfer me to a manager/supervisor?? Went in person, customer service said they had to escalate to manager who wasn't there at the moment but I would receive a call back? 4 days later, no call back. Absolutely ridiculous!! Never ordering from Best Buy again.

Hi, I'm very disappointed with my recent experience at Best Buy Webster. On Sunday, I purchased an 85-inch TV, a wall mount bracket, and installation service. My installation appointment was today (7/21/2026), but when the Geek Squad arrived, the work order did not match what I purchased. I ended up having to pay again for the bracket and TV mounting. The Geek Squad technician, David, was very professional and did a great job, so my issue is not with him. Afterward, I called Best Buy Webster, but the customer service representative said she could not help me. I would appreciate someone reviewing my purchase and explaining why the services I paid for were not reflected in the installation order, and helping resolve the additional charges I incurred. Thank you.

On 7/21/2026 I had an appointment with the Geek Squad at 11:30-11:45 and 11:45 - 12:00. I had to physically go to the store to make the appointment because I never received the "call back" I was promissed. At noon there were four people waiting after me. The main tech was training and working hard and getting more nervous by the moment. When it was my turn they told me I couldn't see the person I had signed up to see. I had the only tech and they were telling everyone they were running a little behind. The young man who was to help me came over and standing over me said, "okay, what's going on with your computer." He clearly wanted to help me. However, he was so stressed, he was cracking his knuckles as he said this.

While they had what I needed from the store, the employee pushing the store credit card was too much. They asked multiple times, and requested a reason why I didn't want to try for it. One ask and One 'No' should be all the employees are forced to do.

If I could give a zero star review I would. I drove 1.5 hrs to take my Best Buy purchased personal laptop into the Tupelo Best Buy for service on July 9, 2026. The Geek Squad young lady at the store was very helpful checking my laptop in for service and offered options. However, after working on it the store team was unable to repair or to retrieve data from the hard drive. They called & I agreed to come back 1.5 hours to purchase an external hard drive to then send it and the laptop to Louisville, KY in an attempt to retrieve data from it. Then on July 17 I received a text message that my laptop was ready for pickup. I attempted to call Best Buy to find out if they were able to retrieve data or fix my laptop. I could not get ANY information.

Purchased a 75" TV w/ mounting and delivery online. 2 days later, contacted the install dept and purchased haul away and basic wire concealment to the services. Delivery was scheduled to arrive 1 week later between 7a-7p. was supposed to receive a call the day prior to delivery for appointment time confirmation. Did not receive a phone call; however, I contacted the dept before they closed and spoke with someone who told me my 4 hr window. I noticed each service had a different time frame but was told that was normal. Delivery day arrives, and they haul away my TV at approx 8 am.

No honesty or integrity at this store. We spent nearly $4,000 purchasing an LG TV and accessories. We were told that they honor price matching from reliable 3rd parties. We just found the same model and year TV $200 less on their website, which I have a picture of. They would not honor the price reduction because it was a 3rd party vendor, on their website, with a different sku number. We are Best Buy club members and have bought several items from this store. It's likely our last time going there.

I ordered a 100 inch Hisense television from Best Buy on July 2. The order included home delivery, unboxing, assembly, and placement on my television stand. Delivery was scheduled for July 13 between 3:00 p.m. and 7:00 p.m. Best Buy and its delivery contractor had eleven days to organize the job. Nobody arrived. Nobody contacted me. I called Best Buy three times during the scheduled window. Each representative said the delivery was still active and told me to keep waiting. The following day, the appointment page still showed the expired July 13 appointment. I then spent about an hour on the phone with another representative while she contacted the outside delivery company. She promised calls from both the contractor and Best Buy within thirty minutes.

We purchased a refrigerator freezer for my 92-year-old father. The delivery men who spoke a different language would not take the old fridge that we paid for them to take after bringing the new one. They refused to take it, and after they put the new fridge on the driveway, they called their manager and put the new fridge back on the truck and drove away.