Best Buy Reviews

Buying experience was five stars. Chaotic experience was with the haul away service which deserves zero stars. Best Buy needs to list with their eight items on the checklist to prepare for a successful haul away experience a ninth important item: #9 You are responsible for having all old appliances completely disconnected or they will not be hauled away. When I attempted to reschedule the haulaway at a later date, the reps would inform me of a date but later I would discover that the date was never actually made. Discovered that the haulaways were falsely reported as “completed” and that’s why the rescheduling of the haul always could not be established. Very frustrating and confusing to be told one thing and to find out something totally different. For this reason, I would probably never buy appliances from Best Buy again.

I had a recent disappointing experience at the Lynnwood, WA Best Buy over the course of three consecutive visits. On the first day, I bought some audio wires and Bose headphones. A wireless plan vendor inside the store aggressively tried to sell me an upgraded phone plan opportunity I even made it to the headphones section. Then, after placing my selected wires in a personal shopping bag to keep my hands free, I was confronted by a manager and asked nicely to remove the items. I complied immediately, but the situation was embarrassing. Afterward, I noticed a couple of staff members stare at me including the wireless plan vendor.

Ordered a TV for my son's birthday. Email confirmation of coming on Thursday. Great. Friday comes.. Tracking states “late” in in process for delivery by 9pm. (Friday comes, I call customer service, they say, “wait is coming. It’s delayed, call back tomorrow”. Statuary comes same tracking info. Call back, that rep also says, "It’s on the way. May be late, oh if it doesn’t come tomorrow, call us back." Sunday I call back. They supply me with the delivery (Roadie working with UPS,) I call roadie, they tell me they never picked up the package. 😂🤦‍♀️yup., "Best Buy has some technical issues" so we never got it.

Somehow they got my card. They claimed I purchased in store/online. I had made no purchase in four or five years and never with the card they charged. My card company investigated/confirmed my non purchase- that took three months. Last month they tried to use my card again! I have not purchased anything from “Worst Buy” in at least 4 yrs- and NEVER WILL!

I ordered a $500 subwoofer online which I never received. Best Buy made me waste a ton of time, asking me to get a police report, get an officer to call them, then email them, follow up with FedEx, my residence etc etc. Only to reject my request for a refund every single time, for an item they failed to deliver. To add insult to the injury, Fedex had no proof of delivery either. 20+ years active customer, have spent thousands of dollars.

Sad to see how this once great company has fallen. The focus is clearly on upselling. Service and customer support no longer exist. Will end my 15 relationship - which I maintained because of the service and support - and move on to Costco, who offers service and support.

I used to be a HUGE Best Buy fan. For 10 years+ I've purchased items from Best Buy because you were convenient, customer service was great and the Warranty/Rewards Program could not be beat! I purchased hundreds of items include 8 appliances all because of the amazing free delivery, free install and repair service! Then, that amazing TOTAL Program went away leaving not much left to be desired but I remained a loyal customer. 3 weeks ago (March, 2025) I ordered a TV wall mount install as well as an in-wall cable install. I scheduled both installations 2.5 weeks in advance. I received confirmation texts of the installs and then all of a sudden, the morning of the install, I receive a text saying I need to schedule my install! THAT IS IT! NOTHING ELSE. I was absolutely confused!

I bought RAM for my laptop. Sales rep online helped me "make an appointment". Well, it turns out appointments are for you to drop your computer and leave it there for 3 to 4 business days because "they have a queue of computers". Do you know how long does it take to change the RAM of a laptop? 5 to 10 minutes if you have the proper tools. It's obvious that this A-squad (not Geek Squad at all) is useless. Do you think we have 7 laptops, one for each day of the week? Well, I don't, I need mine for work. Before leaving the store I proceeded to return the item, you should be ashamed of your horrible customer service.

Best Buy is the only store I ever bought anything from that appears to have a corporate policy to cheat the customer when ever possible. The details of my horror story are just more of the same. Starting with their name, they are a scam.

I contacted Best Buy in Tualatin, Oregon on March 7 to check if a MacBook Air was available during a promotional sale. To prevent an unnecessary trip, I asked the agent if he was at the store to verify the product's availability, and he assured me he was. Throughout the call, my dad and I were asked intrusive personal questions. The agent asked how old I was and commented about my plans for the future. It seemed sketchy, so we considered driving up to the store ourselves. However, the call agent told us that it was in our best interests that we buy it immediately. Believing the call center's confirmation, we went ahead and bought the laptop. We drove across the city to pick it up only to be told that it was out of stock, despite the enthusiastic assurance that it was ready for us. I had called to speak directly with someone at the store to avoid this very hassle, and instead, I was connected to an overseas call center, where I received misleading information. The experience wasted our time and fuel. It became more of a hassle than a good deal.