Best Buy Reviews

Service at Best Buy store #608 on Feb 21/24. We signed up for Geek Squad in 2017. Best decision ever! I have never had an unhelpful experience, either at the store in Waterloo or during service calls to Geek Squad - at any time, on any day of the week- and on ANY device I own. On this occasion, I took in half a dozen memory sticks of various types where I had saved pictures since 2017 from various devices. Asked if Geek Squad could somehow load them all onto my IPad PRO. 3 technicians were on duty. Each one friendly, helpful, immediately available. They all worked together to consider how to do it. Left the IPad at the store and had it back in one day - all pictures loaded, everything works. Love the Geek Squad! Best service!

Recent contact spoke to Almas, friendly, courteous, speaks clearly, know her job criteria, verified the records, furnished details sought and reminded me of other record data, contact person and others are all customer oriented, and very polite. Will use their expertise again.

I had already ordered a radio and speakers for my 06 Tundra. A few days later Chris ** calls me about the installation date and time etc. and Thankfully he asked me what I would like from the system. I said I would like to have more bass, Bluetooth, basically update the truck. So he recommended a different system entirely around the same price range. He then returned my previous order (refund) and reordered what I needed!! WOW!!!! What a relief to me. I know nothing about tech these days. So I show up on the install day, Chris goes over what's going to happen during the day. He also recommended a backup camera and the sound suppression inside all 4 doors. I now have a new truck in my eyes at a fraction of the money. SOOO I would really recommend Chris **

Great pc, great purchase and place to shop. Customer service was amazing, easiest purchase I've been able to make. So happy with the outcome of the purchase. Went in and out and found what I needed to get. Couldn't have been any better.

I was shopping for headphones, and I was so impressed by the employee who helped me named Deshawn. I found him to be knowledgeable, friendly, and helpful. Please recognize this employee for his exceptional customer service.

Should be called WORST BUY. I took off work to wait for a delivery that never arrived. Hours of holding for various unhelpful customer service reps later and they tried to blame me for not picking up the phone. My phone filtered the call as spam. They didn’t leave a message. When I tried to call back the number wasn’t accepting calls. They hire independent delivery services who don’t share contact information or gps. I babysat my phone all day. There was a workman from my building waiting by the front door ALL DAY to get the appliances up the stairs. The customer service agent did not care at all. He didn’t even try to get them to redeliver the day of. Do yourself a favor. Avoid this place like the plague.

@BestBuy Something totally wrong? Picked up a TV @ Best Buy on 10/5, set it up 10/7 & was inoperable. Per rep as the box undamaged they wouldn't honor the return/warranty policy. Note that if you get a defective product from best buy they will stick you with it and not help you.

I am totally frustrated with Best Buy, or call it worst store!!! I ordered an expensive TV, paid extra $99. for setup, and $180 for membership!! I had always had a good experience, but this has been a nightmare!!! I told them that no one is home in the am, but they said that they only could give me 7:30am-7pm!!!! So, the first delivery, they came in the am!!! The second delivery, they came early too!! I got up yesterday at 6:00am, and stayed home so I could make sure they delivered it. They came at 8:46am!!!

I bought a refrigerator at the Brentwood BestBuy on 9/29/24. I paid to have it delivered. There was no local contact with the delivery people. I had to speak to someone overseas for information on delivery time. The receipt they gave me states "Arrival Window for 10/3/2024: 7AM - 7PM." I emptied and moved my old refrigerator and other furniture inside and outside to make room for delivery. I had to take time off from work. I had to watch the truck GPS Locator all day. At 7:30 pm the truck was TWO minutes away from my house on the GPS Locator. Then "Elizabeth" phoned. She told me it was "too dark" for them to deliver! Some anonymous person told Elizabeth to tell me that I would have to wait for "someone to call" with a new appointment! And that I was not even first in line for the next day. So I had to put everything back including my old refrigerator. I wasted an entire day waiting for nothing.

Unless you want to frustrate yourself to no end with endless telephone calls and trips to the storefront, plus money and changing quotes, do NOT buy your outdoor TV and installation from Best Buy. Horrible customer service, horrible.