Best Buy

Best Buy Reviews

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Overall Rating2.1 out of 5
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About Best Buy Reviews

Best Buy Reviews

ConsumerAffairs has collected 4,616 reviews and 8,769 ratings.

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Page 1 Reviews 0 - 5

Reviewed Sept. 11, 2023

I got this gaming desktop a month or two months ago and so far it has been doing very well for me. The price was in the better side for being pre-built. It allows me to actually run the games, even the newer games that are being release this year. It is also a nice design for what it is, and have good specs with it.

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Customer ServicePriceStaff

Reviewed July 15, 2023

I am a Long time Best Buy customer for many years. New to this state. Called Best Buy and a Very Knowledgeable young man gave me excellent information and was so very helpful that I went online and placed my order. Order came so quick I was surprised. I will be going to the store in person with more questions. Excellent Delivery, prices and Customer service.

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    Reviewed Jan. 27, 2023

    I had gone to Best Buy just looking around at some PC's because I really had no idea what I was looking at but an employee had come up and helped me out with some knowledge about the PC which'd helped me with purchasing one. Now I have a PC and plan on enjoying the time spent on it with friends.

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    Reviewed Dec. 14, 2022

    Best Buy, rep was very informational. The desktop is easy to set up in looking forward to really using it. Hopefully ever works out as expected. Also this is my first gaming pc. I also purchase a mouse and keyboard separately which was also to set up. No problem at all.

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    Reviewed Nov. 14, 2022

    Love this product. Will definitely use again. We needed to buy a gaming computer for the programs we needed to run for school. The programs works well with this computer. I know I will never need to buy another computer to run the programs I need to run.

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    Reviewed Oct. 1, 2023

    Worst online buy I made! Never got item. Got cancelled finally BUT NO notification. NEVER GOT REFUND. They say their third party seller made Refund BUT NEVER GOT IT. I have been calling and calling. BAD, BAD SERVICE

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    Online & AppStaff

    Reviewed Oct. 1, 2023

    I purchased a laptop for my daughter on 09/27. At checkout, I selected the same-day delivery option for $10. The website does not mention it will be “delivered” by a third party. It turns out they use a third party for delivery (Shipt). The delivery driver stole our package. My daughter needs the package for work and Best Buy has been anything but helpful. As I am out of town, I cannot pick up the package in-store. Even though the delivery address was under my daughter’s name (same billing address), Best Buy refused to change the pickup name so she could pick it up. They offered to deliver it on Monday for an extra $29. Why do we need to pay extra for shipping when their delivery driver committed a crime and stole the package?

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed Sept. 24, 2023

    My tablet went out just before my flight from Palm Springs to New York. Order online an IPAD from BEST BUY. They said it would be delivered the next day. Well I'm sitting here with no IPAD the day of delivery and leaving for New York in the morning. Will have to pick up tablet in New York now. Definitely asking for a refund from BEST BUY. Worse there is an army of A.I. you have to get through in order to speak to a live person. I'm still holding and it's going on 7:50 p.m. Pacific time. I WILL NEVER, EVER, EVER order another thing or shop at a Best Buy store. Their customer service is nonexistent. They are HAPPY to take your MONEY, but deliver no product.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Sept. 24, 2023

    I bought 85” Sony tv with all protection plan and Geek Squad plan. My tv not working last week of July. I called geek squad for repair. They give me appointment on August 15. Technician came on August 15. Took pics of all circuits. He said, "I’ve to submit all pics to Sony and I’ll come back August 29 with new part and repair your tv." On August 15 he not show up. I called him and he said, "Sony tv called you." I said, "No." then he said, "I’m not coming." Again I went to Best Buy. They set my appointment on September 9 and said technician will come. He give you RR number and we replaced with new tv. September 9 I got message from Best Buy technician on way. I waited up to 3:00 pm. No one came. I become frustrated and went to Best Buy. They told me, "Your appointment is on September 21" after they seen computer. I show the message after they called geek and said some one close order ticket without reach my home.

    Technician called me. He told me he ordered part next day priority but not received part up to 6 days. Means he is lying. Next day priority in UPS won’t take 6 days to arrive. Best Buy team member Derak called me and told me with promise, "Your tv will be repair on next appointment." He said, "I’m handling the issue." Now no more appointment. He came on September 21 to repair tv but part he ordered tv not repaired again. He said, "My boss want to try another part to replace." He ordered part. He said, "Once you receive part I’ll repair next day." I called BestBuy. They told me, "Your part will be there on Monday September 25." Supposed to be my should repair on September 26 according to technician and Derek BestBuy. But I just got email on September 23. Email states, "Your tv repair appointment scheduled on 10/07." Means if again not repair then one more month. I said it’s fraud all plan.

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    Customer ServiceStaff

    Reviewed Sept. 23, 2023

    Justin & Avery from the Geek Squad has horrible customer service courtesy. They both overlooked our daughter's repair needs and helped an others who were ** instead of us. A ** representative helped us instead.

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    Best Buy Company Information

    Company Name:
    Best Buy
    United States