Best Buy Reviews

HELP. Best Buy overcharged me $70.00 and will NOT refund me. Store in San Marcos stated not their problem, it's a corporate issue. Talked to everyone in corporate and no one can help. What should I do.

I purchased a 65” Samsung TV and in less than a week a green vertical line appeared on the screen! They agreed to replace the TV but they want me to pay $200 for installation! The first two people I spoke to said they would install the replacement TV but the 3rd person I called to schedule appointment refused to install replacement and said I would have to pay $200.

I attempted to order a high demand CPU that became available at a store that was about an hour away. I went through all of their stuff about waiting in line and them checking availability before they allowed me to purchase it which I did. Later I got an email that my order was on hold as the authorization was rejected. It said that the CPU would be held 23 hours while I straighten things out. I called PayPal and they said that the payment was authorized but was awaiting Best Buy to "capture" it. I chatted and called bestbuy... All they would say is the authorization was rejected.

Within 2 months the TV blew the house breaker and went blank. Multiple calls to Best, having bought the extended warranty thought there shouldn’t be a problem. Best Buy said their warranty is 15 days for returns and I have to contact Samsung. Multiple calls later a service representative stated nobody would be sent to the house for the warranty unless I provided the serial number which is on the back of the TV which was mounted on the wall by 2 people. No serial number on the receipt. I said if I dropped the heavy TV they would blame me for the damage. So Best Buy takes your money and claims no responsibility after 15 days and Samsung wouldn’t help. A call to Amex and they credited my account.

I ordered an Apple Watch and the package was delivered to the wrong address and signed off by a person at that address. There was no photograph of the delivered package. Nor could Best Buy assist me in getting a refund because the package was “signed off” by someone. That someone was not me nor anyone I know because* the package was delivered to the wrong* address.

Appointment was scheduled on December 13th for December 27th. The day of the appointment I get a text message saying that I need to schedule my appointment. I called customer service and my appointment was cancelled for no real reason at all. I would have been okay if the next available appointment was for the next day but to further exacerbate the already unpleasant situation the next available appointment was two and a half weeks later. I was really hoping to enjoy my purchase during my vacation. Since a multi billion dollar company can't seem to get logistics correct I will not be enjoying my purchase or making any other purchases from Best Buy in the future.

Best Buy said a protection plan I was unaware of until Citibank called said it was past due. 3 calls to Citibank, 3 calls to Best Buy and I got screwed out of 70 dollars to pay off. First call Citibank gave me a one time removal of late fee. Best Buy said they refund money but left a balance that got hit again with fee and Citibank wouldn’t waive a second time. Bull. I got stuck. What a racket. I never shop Best Buy again.

I recently purchased a refrigerator from Circuit City—I mean Best Buy—because it was listed as in stock. That’s a pretty simple phrase, right? In. Stock. I mean, even a company still running a relic of the 90's website should understand what that means. Fast forward to the missed delivery window. I call to figure out what’s going on, assuming, foolishly, that this was a scheduling hiccup. But no—turns out, my fridge is actually out of stock for the next four months. FOUR MONTHS. That’s not a restock delay; that’s a cryogenic sleep cycle.

Hello, On November 29, I purchased a television from Best Buy for approximately $1400, including tax and delivery. Within two hours of the purchase, we canceled the order due to the television being intended as a gift. Best Buy informed us that the return would be processed within 48 hours and credited back to our credit card. However, as of December 14, we have not received the refund.

Worst experience with Best Buy, will never shop there again. I purchased a refurbished MacBook on July 11th, and by the end of October the motherboard had failed and the laptop would not turn on. I'm on a fixed income and this was a significant loss for me. When I contacted Best Buy about the issue, they basically told me "too bad" and refused to provide any assistance or remedy the situation. There's no way the motherboard could have failed that quickly with light usage, this was clearly a defective product that they sold me.