Best Buy Reviews

My wife purchased a 76" TV and wall mount. The salesperson selected the wall mount to fit her TV and paid a lot of $ for installation. I would have done this but due to a health disability I am not physically able any longer. The installers were nice and efficient she said (I was at work) but one problem, the mount covers 90% of the ports on the back of the TV, there is only one of the four HDMI port accessible and the ethernet port is covered.

Planning a purchase from Best Buy. My advice. Just don't do it. I tried to get a laptop, and they sent it first to the wrong store. Then it was canceled. Tried to get a heater, and it took over 30 People to not listen and sent it to the wrong store, wrong delivery, several times. Finally got one to sent it FEDEX and got the heater, which had a thermostat problem, and needed a replacement. And they repeated the same procedure with the replacement. When the replacement was returned for the second time because they didn't do it right, they say they refunded it, yet it hasn't been refunded yet.

I went to Best Buy location 4610 S 76th St. Milwaukee, WI 53220, to buy pair of meta ray-ban glasses the guy that helped us on Feb. 21 , 2026, was rude and seem like he really didn’t want to help us and any questions we had he responded with sarcasm. We been going to this location for years. I’m very disappointed in Best Buy and the customer service I received. I went to Macy's and brought my Ray-bans from them and was treated with respect and the customer service was excellent. Best Buy lost a sale.

Rating is a zero star. Purchased a turntable for $300 on 12/26/25. Sales person sold me a 4 year warranty for $50. Item stopped working by Feb 7, only playing 2-3 records once a week. Took the item back to store, told them it stopped working. They said I could exchange and someone would help me find the other product. No one helped, but I did find the exact same item and returned to the counter to wait in line again. The guy gave me the receipt. I asked if this exact same exchange item has the same 4 year warranty that I purchased. No. I have to pay another $50. + Taxes. For a straight across exchange. Apparently defective electronics may only be returned within 14 days.

On 1/4/26 I placed an order for a MacBook Pro, and was notified it would be shipped via FedEx and arrive 1/8. I waited all day by the door, FedEx never came to my house. At 6:06 PM I received a confirmation email that it had been delivered at 5:56 PM. I immediately check outside my door and my multiple home cameras - timestamped for that exact time - No FedEx and no package. The "Proof of Delivery" 'says it was signed for by "**" - not my name or anyone in my home. They failed to capture a signature - as was required for such an expensive item. I knew immediately it must have been delivered to the wrong address.

At first, I had good experiences with Best Buy's warranties. They replaced both a TV and a dryer without any issues.

Bad communication. Just bought a new desktop, and the sales dept said it will be delivered to our home. What they did not say was it needs to be signed for, and therefore my wife had to sign out from work, losing hours of pay, and still wasn't delivered on time. Add that to the cost. Thanks for nothing.... We would have been better picking it up at the store if they would have told us the signature was necessary. Amazon leaves packages on the doorstep; why can't you?

I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do not go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores. I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14-day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE.

Uninformed sales personnel that try to "BS" you with false/inaccurate information. Totally useless and frustrating offshore customer service and phone support. You cannot call your local store! What a terrible experience!! I am returning my purchase and will never do business with Best Buy again! To sum it up...Best Buy SUCKS!

Don't order for delivery! A service called Roadie picked up the package and it was never delivered. Then you get told you have to wait for an investigation before you get a refund! What does Best Buy expect when they hire felons to deliver your electronics! Lesson learned. Best Buy, there is a reason your stores are empty!!! Target is my go to from this point forward!