Best Buy Reviews

I had an issue with a Geek Squad associate, but the store manager handled my concerns with such efficiency and professionalism. I’ve realized that escalating complaints rarely leads to change, so I’d much rather highlight and appreciate the people who are doing their jobs right and leave those who don't to Karma. Thank you! 👏👔💼

Updated on 10/03/2026: The saleswoman who worked in the washer and dryer dept. was absolutely fantastic. She knew everything she was talking about. I got a great deal, and I’m happy with the merchandise. The men who delivered it were really nice guys, very professional. They were in and out very quickly and did a very nice job removing and bringing in the new washer and dryer so all of them employees are the reason for the editing of this review to make sure they got a five star and a shout-out for a job well done!

Melo was superb with providing me detailed information about the laptops that I was considering purchasing. He was so patient and kind, not to mention very knowledgeable about each laptop. I was able to make a decision that I feel is excellent by asking him questions and listening to his points. My son also spoke with him, and he proficiently answered my son's questions. I was able to feel listened to, and was treated with great respect. I will look for Melo to help me next time I'm in the West Olympia store. Melo was excellent!

We purchased a washer and dryer from Best Buy after researching other dealers. They offered the best price and fastest delivery. At the time of purchase, we noted that our dryer required a side vent and not the normal rear vent installation, which most dryers require. The sales person assured us it was no problem it would be handled. When I got home I noticed that the vent was mentioned, but did not say side vent. I called the required service department who assured me they had added the required side vent to our order and everything was fine, Delivery arrived and the poor installation guy told us he couldn’t install a side vent and had no paperwork saying we required one.

If I could give zero stars I would. I scheduled a repair service, and arrived to find out the store doesn’t do those repairs. That would have been nice to know at the time of making the appointment, rather than after I drove all the way to the store. The 2 people I spoke to at the store need customer service training. One was rude, and the other had an attitude basically “not my problem".

BEWARE! Don't EVER buy appliances from Best Buy! Best Buy's installers cracked my granite kitchen countertop when installing my new appliances, and Best Buy has been a nightmare to work with. Best Buy hires 3rd-party contractors (who are not employees of Best Buy) to install appliances, and then Best Buy takes ZERO accountability when the installers screw up and damage your home. Best Buy doesn't care about its customers. As soon as you pay for the appliances, Best Buy turns their back on you. They blame everything on the installers, take no responsibility, and provide you with ZERO customer support. Six months have passed, my counter is still busted, and Best Buy has offered ZERO compensation.

I had just spent $1200. on a computer and wanted to buy a $100.00 item. A 365 Microsoft program. The cashier asked for a credit card, but I said I wanted to pay cash. They insisted they needed a credit card to activate the program. I said it was a gift and that I would put the recipient on the phone, but I still wanted to pay for the item myself, since it was a gift. From there, the manager intervened. A nasty, rude, loud woman turned it into a store spectacle. I returned the item where I got it, and she followed me, staying loud, rude, and argumentative. This was Best Buy in the Tyrone area in St. Petersburg, Fl. I will never shop there again!

Purchased a $3000 gaming pc for my son for Christmas. Noticed less than 2 weeks later that the pc was on sale $75 less so I called for a price adjustment. The rep said he processed the adjustment and I would receive a confirmation email in 24 hours. The email never came so I called back 10 days later to acquire an update. They said I never called and they would not honor the price adjustment. I told them that I had phone records that I called as well as a screenshot from the same day with the lower price that I would be happy to email them and they accused me of trying to get a better price. When I told them that I already spent 3k and that if I wanted to cheap them, it certainly would be more than the $75 difference, the manager began yelling and speaking over me, when I told him his customer service was crap, he said he was hanging up because I was using profanity.

I recently ordered a 5Cu.Ft. Freezer from Best Buy and was going to use their Progressive Leasing to make payments. But apparently Progressive didn't notify Best Buy that I had started making payments, so Best Buy has now cancelled my order and delivery and there seems to be no way to resolve the issue. I can't seem to get either Best Buy or Progressive to co-operate and get their act together so I can get the freezer, darn it.

My experience with Best buy is a issue. Cannot speak to anyone at the store. Must navigate a Ai computer and if get a person they are all in Indonesia. Without compare the poorest service I have experienced.

I bought a dishwasher from Best Buy. It doesn't work. It doesn't clean or dry my dishes. They told me I have to keep and have it repaired. I don't want it. It's junk. It is impossible to call the store directly to speak with anyone. I will NEVER purchase anything from this company. They sell garbage and then hide behind a foreign call center.

I went to the store at Dix 30. Sticker price was $14.99 was charged $19.99 even though I showed the cashier the label on the shelf. Cashier admitted it was a clerical error made by the person who stocks the shelves. However, nothing was offered to me nor was the advertised price honored. NOT IMPRESSED!

Placed an online order for a laptop went to pick it up and noticed at least 6 employees in the store at 8:30 PM. Spoke with the young lady at the counter about picking it up and was informed that the best they could do was tomorrow. The store had 3 other customers and the best she could do was the next day... Lazy employees are the worst, Best Buy Liberty Missouri you need a leader.

Worst customer service and delivery service, horrendous they are not respectful for there customer time.

Our order was finally resolved today, October 6—18 days after it was placed. But “resolved” doesn’t erase what our family went through. We spent hours chasing answers, waited all day for a delivery that was canceled without a single phone call, and lost about $500 in groceries trying to keep food safe for our children. We did everything Best Buy asked to prepare for our delivery and to make it so much easier for the couriers to get in and out quickly out of pure respect, yet we were left to manage the stress and financial loss entirely alone. The refrigerator and freezer finally arrived, but our wasted time, spoiled food, and deep disappointment are still very real.

This review concerns the My Best Buy Visa credit card serviced by Citi, not a local store employee. I am trying to file my 2025 taxes and need my older billing statements. Customer service told me that only the previous 12 months are available online and that the older statements I need could only be sent by USPS mail. I asked whether they could send them electronically. No. I asked whether they could fax them. No. I repeatedly asked whether physical mail was really the only option in 2026, and was told yes.

Best Buy’s Price Match Guarantee failed me after hours of wasted time. I drove about an hour each way to this Delaware store to buy a MacBook Pro. A young associate named London was very helpful, and some staff were professional, but two others were completely unprofessional. My payment problem was not caused by the store. My bank confirmed that Google Pay/Apple Pay security blocked the transaction, and advised me to pay directly with the card instead. The bigger problem came afterward. Best Buy customer service had already approved a $3,499.99 price match against Micro Center and sent me the discounted purchase link. I had to step away for a meeting before completing payment. When I returned, the link had expired.

If I could leave < one star, I would. I purchased two TVs and two mounting bars. Best Buy was scheduled to install, a service for which I paid. The first installer told me I hadn't paid, and said I could pay him in cash and he would do the install. I did (foolish me). The sound bar he was to install didn't work. I had to beg for the sound bar box so I could return it. He didn't want to give it to me. He only did one TV install, and with a non-functional sound bar, the install was incomplete. Four subsequent scheduled visits were cancelled by Best Buy. No reason given. At the sixth scheduled visit, the second TV install was done. It was incredibly sloppy. Wires hanging out, visible, messy. The installer had told me the wires couldn't be hidden. I had to hire someone to do a proper install. (More money spent by me.) It's now several weeks later and the second TV is completely non-functional. Best Buy is scheduled to come for a repair, but I am leery about adequate service.

Best Buy used a separate company to deliver and install a dishwasher. I was not informed it would be non Best Buy employees. I paid for installation at the store. The installers tried to get me to pay $180 in cash stating there was a law that required a different valve they just happened to have. Feeling coerced I asked them to leave and declined the delivery. I called Best Buy customer service but was connected with a call center in a foreign country and the customer service representatives could only respond based on a script. I later went to the Best Buy store to obtain a refund and was told Best Buy was aware their installers were intimidating customers but that Best Buy corporate headquarters chose not to act.

Back in February, I purchased an LG TV. I have experienced problems with it and have been bounced around between Best Buy and LG support. LG did attempt to troubleshoot the problem, to no avail. After placing the painstaking call to Best Buy (planning to spend hours with their worthless AI system), I finally reached someone who confirmed the TV was under the manufacturer's warranty and promised me that I would receive a call from a Best Buy technician who would work with me to schedule a swap-out (that is, the bad TV removed and a replacement installed). ... that was 9/18/26 -- no one has called.

I purchased a new laptop from Best a few months ago. Since I purchased it I have lost saved e-mails twice. When I called for assistance and went thru their Al operator it referred to their "chat" option. Then it requested a $5.00 payment with my credit card. Immediately I was notified that a purchase of $70.00 was received by Best Buy. I was able to cancel immediately. I do not like the Al system you installed. Once you purchase your product you can never get ahold of a human again. I will never purchase anything again from Best Buy.

I went into the store for a scheduled Geek Squad appointment. Most times I get service or sales it is excellent. However, the Geek Squad member I dealt with tonight was extremely condescending and actually has me thinking about ceasing doing business with them. As a person who spends a lot of money and is a total protection member, I expect to be treated with dignity and respect. The Mansfield, MA store failed both of these. I did complain to the manager on duty who claims he would speak to him later. And then spent the rest of the time on his personal phone scrolling his messages while a front-end employee helped me with a watch. He could not run for the door fast enough at 8 pm without so much as saying Sorry you had a bad experience. He could not have cared less. The employee who did help me was professional and very helpful.

Awful! Awful! They refused to honor the repair/replacement plan I purchased for my microwave. After numerous calls, transfers, conflicting information and a promised escalation call that never came, I finally contacted Best Buy’s CEO. I was then contacted by Sidra from the Executive Resolution team. She refused to approve a repair and repeatedly told me Best Buy would not provide the full value of a comparable replacement because I had originally purchased my microwave at a discount. I was not asking for an upgrade. My microwave is built into cabinetry designed around its exact dimensions, so my replacement options were extremely limited.

I called to talk to a Geek Squad member today regarding an issue with a television. I called the local number listed for the Geek Squad and the retail store. First, I got AI on the phone which was a total waste of time after waiting 16 minutes. Then I was switched to supposedly a person who could talk to me about the issue and advise if I could fix the problem myself. Well, then she started taking the information, told me she would have to find a provider who could come out and take a look at the television. This lady was in southeast ASIA!!!

I drove more than two hours in total trying to purchase an open-box TV from Best Buy. At the North Attleboro, MA store, employees seemed reluctant to plug in the TV and took a long time to find somewhere to test it. I was repeatedly assured that Geek Squad had inspected it and that it was in perfect working condition. As soon as the TV was turned on, however, I immediately saw that the screen was cracked. Several days later, that damaged TV is still listed for sale on the website, when it should have been removed. I hope someone didn’t buy it sight unseen.

Best Buy has succeeded in removing themselves from any form of customer support. It’s all AI generated voices that put you in a queue to connect with Customer Service agents in a variety of international places with people who barely speak English. My best guess is the only thing that they actually do is take messages and relay them. Because there is no customer service at all. My laptop has been sitting at the store with the Geek squad for two days. The only update was a voicemail that I cannot return because the number goes right back to the AI Customer Service, who goes into some foreign country and I am still sitting here with no way of knowing what is going on.

We bought a TV from Best Buy and it was delivered with a damaged box. Opened box and TV is also damaged. Driver told us they handed him the TV box in that condition and was told to tell us if it was damaged to let them know. So TV was damaged. Contacted Best Buy and they told us to bring the TV to their store and they would replace. We told them NO we had it delivered why would we bring it back to them as we could have gone there to buy in first place. After many back and forths, they sent us a mailing slip and will refund us WHEN they get it back? Several years ago we had them fix our computer the the Geek Squad and they stole our computer and gave us a half ass replacement. Should have turn them in for that but now again we have had bad experience so want everyone else to BEWARE.

I received a reminder that my protection policy for EarPods was expiring. I remembered that I lost them and contacted customer service to see if loss was covered. They assured me that they were covered 100% for loss. Made the long drive to the store yesterday and was told that they didn’t do that and to take another long drive to another location. Once there I was informed that loss is not covered and that they regularly have to deal with customers that have been lied to by customer service about this situation and others. They are not pleased with having to deal with the repercussions of these lies. I’ve purchased many items from them over the years including large appliances, but never purchase another thing. An entire day wasted. Dishonest at the core.

I had to call "customer service" over 11 times (total of over 2 1/2 hours on phone) and sent 13 emails. Each time I got the same computerized answer. When I finally reached a live person, they did not understand what I was asking. When someone finally understood me (after the 1oth phone call) the information was given was WRONG. "Customer service" objected every single time I made a very clear and simple return request. The answers, and solutions provided, never addressed my question. Even after speaking to a live person, I was not understood. I made 11 phone calls and sent 13 emails.

I ordered a vehicle dash cam online and everything went well and delivered. However, I went to Best Buy because I could never reach someone through customer service number. While at Best Buy I was told they do not have an install center at this location. I was given two other stores that could install. I went to the second location and was told they do not have an installation center and told me to go to the location I just came from. I told them I just came from there and they gave me two more locations as this being one. They apologized and said they get this all the time. Then they told me they don’t communicate with other stores and they have the same public number to customer service and they can never get through. I was told to go to the third location.

Made a large online purchase August 17th. Delivery was to be today, August 26th. Received text message on that day the delivery was only minutes away! Then, a text saying had to be rescheduled. Given a new delivery date then received a phone call that this date wouldn't work either. So Sept 10th. Over 3 weeks after they took my money, maybe it will be delivered. None of the BestBuy reps seemed concerned or understood fully what was happening. I could have had delivery and setup by another retailer. I chose badly.

Be extremely careful if you hire Best Buy to install anything in your home. Their installation team is incredibly shady. They showed up and immediately started inventing fake problems to create "extra work," trying to hustle me for more money on the spot. When I refused to pay for their unnecessary upsells, they outright refused to do the job I already paid for and walked out. This is a massive scam to scam customers out of extra cash. If you don't agree to their extortion, they leave you high and dry. I will never use Best Buy services again. Absolute garbage customer service.

Please this is a joke. We purchased appliances from Best Buy. A refrigerator, stove, microwave, and a dishwasher all on the same day. Everything seemed fine. We started getting our stuff delivered. Got the Refrigerator and not the right one. So, we called the store Joplin, MO and ok they didn't have what we ordered so we told them we wanted to exchange for a bigger unit. They stated that they would help us because they messed up. We agreed to a 29 cubic and it didn't have the bells the other one had but was larger. We had also purchased extended warranties on all the appliances. So we agreed that we will exchange and the extended warranty would just go to the new one. No big deal. Not what we thought we was getting but we would live with it.

I’ve used Best Buy for years and have generally had good experiences and customer service—until now. I purchased an open-box item online listed in “Excellent” condition and received a notification that it was ready for pickup. After driving an hour to the store, I was told the product was missing all parts and accessories. The associate acknowledged that it had been listed incorrectly. Mistakes happen, but Best Buy refused to offer any compensation. At a minimum, I asked whether they could validate my parking; they declined. I then spent more than an hour on the phone with four customer-service agents. The first agent initially suggested that I drive another hour back to the store to speak with a manager.

I’m extremely disappointed with the service I’ve received from Best Buy in Indianapolis Indiana 9977 East Washington. This is regarding the installation of my receiver. The first technician came to my house, stayed for maybe 15–20 minutes, then told me he needed to go get a tool. He left and never came back. A second technician was sent out, but he wasn’t able to complete the installation either. I was then told a third technician would be coming today to finally get the job done. I’ve been calling and texting trying to confirm, but no one is answering or returning my messages.

I have been a loyal Best Buy customer for many years and have spent a substantial amount of money with the company. After this experience, both at the store and with Best Buy Corporate, they have lost my business. Before pre-ordering the new Samsung Fold 8, I specifically went into the Best Buy Tuttle Crossing store in Dublin, Ohio because my existing phone had 1 TB of storage and a huge amount of data. I wanted to make sure I understood how the trade-in would work if I selected store pickup. I was told by an associate that I could pick up the new phone, take it home, transfer everything, and then mail my old phone back. I relied on that information when I chose store pickup.

Due to horrible treatment in the Naples Store in terms of a drive with my precious data that randomly died without warning and then lies feed to me at the counter, here come the bad reviews, I want my drive replacement with a different brand. Tell you what find me online and I will do the work for less provide you tell that Naples counter they were out-geeked.

You need a ZERO star rating. I’m currently celebrating the 1 year anniversary of attempting to resolve an issue with Bestbuy.com account - namely that there are 2 accounts on their system with the same email address. One had the correct phone number, 2nd with the landline at the delivery address. NO ONE can fix it. There is no second tier of support when you contact them. All the reps that promise to get you someone to help just dump you back in the same queue. Don’t waste time calling their exec offices - the phone robot dumps you into the same queue. I’ve finally had enough. I’ve run thousands through Best Buy over the years. They’re never going to see another dime.

We started off buying a 55 "Sony TV. Had it for 1 week and it wouldn't turn on at all. We brought it back in, and we got an LG 55" tv. After 2 months, all it will do is turn on and go to a blank screen. Called Best Buy and since it was 2 months old, they won't do anything about it. We have to go through LG themselves. Asked Best Buy if they could do any troubleshooting and they said they couldn't since it was a blank screen. Needless to say, went online to see about troubleshooting it myself. There's information on the internet on how to troubleshoot.

Have been buying and up till the 8/8/26 was extremely happy with the service, but that has changed. I gave them a GOOD check and TeleCheck refused it. I was extremely upset and embarrassed by that and went in the next day and showed them what was in my act they said it wasn't the fault of them, maybe so we will let the CTS decide that. They have known for yrs that telecheck is a very low class business and have had complaints as such as mine. They really could care less. I will never buy from them again and if they are smart they will dump telecheck and go with a reputable company. Telecheck is to call me in a few days,. I have tried to settle this but to no avail. I am going to post something similar to this on every site I can find. Maybe Best Buy will wake up.