Ann Taylor Reviews

The style, design, and material have become hard to like and wear. It feels like after Covid, the store stopped trying. The prices are higher, and the quality is disappointing. Shirts are heavy and look bulgy after one wash. It's like they're dressing tall 80-year-olds, which makes no sense because people at that age shrink. I'm 5's, and the petites are worse; they're designed for toddlers in size, color, and style. I used to love this store, but now it's on its way out, and I'd put money on it.

They forced me into paying $100 extra in interest fees and penalties even though I closed the account. Very bad customer service and practice. Please check reviews and be aware of insane interest charges before opening an account with them.

I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

Not too long ago you could call Ann Taylor & Loft & speak to someone you understood, who understood you! Apparently they have gotten cheap & you now speak to people in foreign countries making $5 an hour.. VERY SAD! I returned items on 3/6/24 and on 4/11/24 I and still waiting for them to be processed. This is a little ridiculous and extremely difficult to understand. They are still billing me for some of the items and I'm not even sure that that is what the people on the phone said because again I cannot understand them and they cannot understand me.

I had a horrible experience at the factory store outlet in Merrimack, NH. The Spanish assistant manager treated me very poorly and her co-worker tried to excuse her by telling me to forgive her that she was having a bad day. I called and complained to headquarters and never received a call back. As a result, I stopped going there.

I used to love Ann Taylor at one to the clothing there was pricey but great quality. I’m looking for blouses for work so I went online to shop. Note I see that but not now. The clothing is cheap and big so I returned my item that is purchased. They printed out two shipping labels which cost me 18 dollars. What a ripoff. Never again.

I recently visited the Ann Taylor store in the Riverside Mall in Hackensack, New Jersey. I received excellent guidance from Stylist Jane ** that led to my purchase of a suit jacket for my wife for Christmas. My wife was very pleased with the item’s design, quality, and color, but as often happens when I buy clothes for my wife, the size I’d chosen, a 2, wasn’t quite right.

I just ordered a Christmas gift from an online link to Ann Taylor. I used my account, my credit card, & my mailing address. They mixed up the shipping address where the gift was going with my address. So, they were switched so my name had my correct address but was listed as the shipping location. The gift recipient's name was listed as the payer although my name and card was charged -so now the gift I ordered my sister-in-law is coming to my home. I tried to correct it when I received the order confirmation and they said it was too late. Now the gift won’t get there on time. I will not order from Ann Taylor ever again. The Online customer service was completely useless and wasted 20 minutes of my time.

I like Ann Taylor clothing but will absolutely never shop online there again. After signing into my online account, I didn’t notice that although I entered my current address as the shipping address, the system pulled a very old address. I realized the mistake within moments of hitting send and immediately went to their website to try to cancel the order. But there was no option to do so. So I immediately contacted Customer Service via chat, which the company promises is the fastest way to be in touch with them. I was told that the matter was being escalated, but they generally can’t change an order once it’s been processed. I was promised that I would receive an email soon with a “resolution.” I explained that I needed the matter to be addressed ASAP so that the items didn’t ship. But a few days later, no resolution email, and I received a notice from the company indicating my items had shipped.