Ann Taylor

Ordered online. Sent back an item that didn’t fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven’t given even responded to my return and still have my money. Something very fishy! Don’t order from them.

I have been a customer of Ann Taylor for 20 years. It has been my go to store for my corporate wardrobe and I have been nothing but satisfied for those twenty years. Recently since the take over by the new company, I have noticed a huge decline in their customer service to the point that they are selective in their responses and have no regard for loyalty of customer. I receive a different answer and a different policy each time I call. I asked to speak to a supervisor and I was told that was not possible. I was told that they would call me back and that they would email me and they never did...four months later to resolve an issue. I cannot recommend this store to anyone and perhaps that's why they are struggling. Kathryn

Beware of unauthorized billing re: Ann Taylor / LOFT store card! A company called "Account Assure" has been billing me for over 4 years in small amounts monthly ranging anywhere from $0.10 - $26.00. I never caught it, as I've had this store card for years and never had anything shady like this happen to me ever. LOFT claims I signed up for it, but I KNOW I never did. I filed a complaint with BBB, results still pending. This is an outrage and I implore you all to carefully review your monthly transactions re: store credit cards, as the company is closely associated with Victoria Secret, Loft, Ann Taylor, and many others. I canceled my Ann Taylor LOFT store card after 20 years of being a loyal customer. They were complicit in this scam and the AT/LOFT customer rep knew all about these charges and even gave me the Account Assure phone #.

At Ann Taylor's store in the Burlington Mall (Mass.), the cashiers are unfriendly, yelled at for asking questions and clothes are stuffed into shopping bags without any wrapping and packaging. For the customer's questions, the manager on duty at that time was irresponsible, defended and evaded. Bad shopping experience.

If I could submit a minus 1 rating I would love to. The customer service at Ann Taylor is the absolute worst. They are condescending, rude, shows no empathy to your concerns. The last gentleman sighed the entire time I was speaking with him. I called back to lodge a complaint and the woman was talking over me. Let's not discuss Comenity bank which issues their credit card. That's an unscrupulous bank. They will report you to the credit bureau for one late payment. They will call you every hour on the hour daily for $45. The BBB needs to look into this CO. Shame on you Ann Taylor.

They use Comenity Bank who is a unscrupulous company. They charge late fees even if you pay on time, then you spend hours trying to get the fees removed which they do not do. It's theft. On top of that they charge 27% interest. This is blatant theft!!!!

I place an order on Nov 13 for 3 items. Two items, which I love, arrived via UPS. But the third item did not. The carrier for that was USPS. Checking that tracking # showed only "tracking number created on Nov 15". I texted Customer Service on 11/23 and they responded --"Tracking # says package is on its way to a USPS facility"... If you still have not received the item until 11/25 please let us know right away so we can do further investigation." --

I used to shopping always in Ann Taylor, since the clothes are exactly of my style and reasonable prices on special events and sales. Today I was so disappointed while shopping online. One can't believe but I spent 2-3 hours to process the payment. Kept always displaying "sorry, we're unable to process your transaction , please verify that all information are correct". I checked and verified 100 times still no result. Unfortunately neither the online chat customer representative nor customer service who accepts the calls were available to help me. I even created another account still didn't work. I checked my credit card on another online customer service of other stores to see if it worked, yes it did in a second. But this stupid Ann Taylor online service system doesn't work properly and very frustrating. I'm very disappointed.

I purchased some clothes online in July. One of the dresses was not a great fit and I didn't realize it for a few weeks since I had purchased it for a future event. By the time I could get to the store to return it, it had been 5 weeks since my purchase. I had my receipt. Ann Taylor did NOT refund my full amount paid even though I had a receipt. I understand receiving credit after 30 days, but not the full amount?? Even though I had a receipt? I received about 60% of what I paid as credit. I consider this stealing and is unacceptable in my experience. I will not shop at Ann Taylor again.

Placed an order November 26th and have yet to receive the order. It shows that USPS has the package in NJ and it has been there since early December. I think anyone using USPS for shipping should expect to have delivery issues. I have tried several times to reach out to Ann Taylor via email and the only response I have received was a credit to use toward future shipping costs. Thankfully AMEX has reversed this charge. Finally, I have noticed quality issues in recent orders. Shirts seemingly made with very cheap materials that are fraying after minimal use. Their pants are of better quality as is their sweaters. Overall, not what I expected from this retailer who I used to love.