Ann Taylor Reviews

I went to the Ann Taylor Factory at the Seattle Premium Outlet Mall on Tuesday. When I returned home I noticed a shirt purchased had two snags. I went back on Friday WITH the receipt and simply wanted to exchange shirt for a non damaged one. The sales associated refused unless I signed up for the rewards program. She said “for safety purposes I can’t refund anything unless you are signed up”. I told her I didn’t believe her & that I wasn’t asking for money back, I was simply exchanging the exact same item. The manager came out and said “it’s a new policy”.

I purchased a skirt petite Medium instead of a small as recommended by online agent. The medium was too big. Called for waited forever for customer service. I asked for exchange in small. Agent said they were out of stock in both petite and regular. He did not want to give me exchange because price went up significantly higher. I got off phone with agent. Immediately ordered a small and it was delivered a few days later. Minutes after my order was confirmed, I called customer service to let them know the skirt was not out of stock and to give me exchange. They still insisted the skirt was out of stock and refused to give me an exchange. Clearly the skirt was not out of stock because I was able to order it and received it. The company is a not an honest company. I will no longer shop with them and I will tell others about my bad experience.

I recently placed an order with Ann Taylor, purchasing several items totaling $324.62. After applying a $50 discount, my final price was $274.62. The following day, I noticed that some of the items I purchased were further discounted. I reached out to customer service to request a price adjustment, which should have reduced my total to $259.65—a difference of $15. Initially, I was informed that a ticket was submitted for the adjustment, and I would receive an email with details. After not receiving any updates, I contacted them again, only to be told that they had adjusted the price by just $3.45, rather than the correct amount. When I raised this issue, the representative responded indifferently, saying it was up to me whether I wanted to return the items.

The style, design, and material have become hard to like and wear. It feels like after Covid, the store stopped trying. The prices are higher, and the quality is disappointing. Shirts are heavy and look bulgy after one wash. It's like they're dressing tall 80-year-olds, which makes no sense because people at that age shrink. I'm 5's, and the petites are worse; they're designed for toddlers in size, color, and style. I used to love this store, but now it's on its way out, and I'd put money on it.

They forced me into paying $100 extra in interest fees and penalties even though I closed the account. Very bad customer service and practice. Please check reviews and be aware of insane interest charges before opening an account with them.

I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

Not too long ago you could call Ann Taylor & Loft & speak to someone you understood, who understood you! Apparently they have gotten cheap & you now speak to people in foreign countries making $5 an hour.. VERY SAD! I returned items on 3/6/24 and on 4/11/24 I and still waiting for them to be processed. This is a little ridiculous and extremely difficult to understand. They are still billing me for some of the items and I'm not even sure that that is what the people on the phone said because again I cannot understand them and they cannot understand me.

I had a horrible experience at the factory store outlet in Merrimack, NH. The Spanish assistant manager treated me very poorly and her co-worker tried to excuse her by telling me to forgive her that she was having a bad day. I called and complained to headquarters and never received a call back. As a result, I stopped going there.

I used to love Ann Taylor at one to the clothing there was pricey but great quality. I’m looking for blouses for work so I went online to shop. Note I see that but not now. The clothing is cheap and big so I returned my item that is purchased. They printed out two shipping labels which cost me 18 dollars. What a ripoff. Never again.