Ann Taylor

Placed a simple order with promo code and rewards numbers. They could not process the order and kept flipping me from the credit side who said everything was fine to customer service who said it wouldn't could through, was told no reason the order can't go through but it doesn't and spent an hour on the phone only to get transferred 5 times with no end result and my rewards in limbo - so disgusted with this company.

Last Tuesday, I decided to purchase 6 items off the Ann Taylor website. It was extremely annoying because I went through the order and entered my credit card details only to be informed that "there was an error completing this request". I did this with several different cards, thinking I was doing something wrong. Each time I kept going through and refilling everything and it took about an hour of my time. I also tried to register to create an account online but it didn't seem to process. Then I contacted the Live Chat function, only to be informed that they're having issues with their website and the best way would be to call them and place my orders individually. So I rang, and the customer agent was very helpful but it's quite annoying to place an order for 6 items over the phone. Then after the order was completed, she told me I would get an email order confirmation so I waited and still, 30 minutes, hadn't received anything.

Today I placed an order on the Ann Taylor website. After I submitted the order I realized I neglected to change the shipping address to my current address. I looked for a way to quickly cancel my order online but did not find a way. Within 10 minutes after placing the order I called customer service to cancel the order. I was told that the order was already sent to "Processing" and it could not be canceled. However I could place another order for shipment to the correct address and the return the box being shipped to the wrong address when it arrived. There are a few issues with this:

I have been a loyal Ann Taylor customer for years. And when my daughters entered professional fields I continued to purchase clothes for them for birthdays, special occasions and holidays. This year I purchased a number of items for my older daughter in early November. Ann Taylor sent out lots of emails suggesting purchases for Christmas. One item that I bought was too large so my daughter & I headed to the store to return it with the receipt only to be told that we were past the 45 days and the best they could return was the latest sale price. And the store manager was very rude, dumping the return policy on a very nice sales associate that seemed like she'd been in this position a lot lately.

Being 5’11 and wearing a size 8 is rare. On Thanksgiving weekend I order $400 worth of clothes. Only 1/2 got sent. The Loft said the other packages couldn’t be delivered. Which is **. Ann Taylor lost all my business. 8 days later they’ve not refunded my money.

In June of this year I purchased some clothes from Ann Taylor's store in San Leandro. I paid with my credit card (not Ann Taylor's card Comenity). In late August I received an online billing statement from Comenity Ann Taylor's credit card company, This was the first statement and it showed 32.36 dollars charges. I didn't recognize the charges and immediately contacted Comenity customer services. The customer service lady explained that I bought a sweater for 15 dollars and 17 dollars were added as late payment and that I owe them 32+ dollars.

Really bad experience. My order got cancelled while it was still selling online. The person who answered the phone not even mention they would match the price and waive shipping fee as my order has been around $170.

I called Ann Taylor to make an order over the phone. The operator used my previous order to get all my info. I never got an email confirmation and called the 800 number the next day. Amanda ** from Ann Taylor said they used the email of another consumer and sent the email confirmation to that consumer. I asked them to change or delete the email or cancel the order since my name and address and phone number and part of my AMEX card numbers was already sent to a stranger. They said they cannot change or cancel and order and they will CONTINUE to email the stranger concerning my order. They refused to put me on with a supervisor and told me they will train the original operator and send me $20 coupon.

I had such a horrible experience shopping with Ann Taylor, I feel it's necessary to warn other customers. Recently, I was on anntaylor.com to purchase a couple of gifts. What should have only been around a $100 purchase turned out to be a $412 purchase. Ann Taylor had a technical glitch on their site that added more items to my order than I authorized to purchase.

I purchased 4 items online on August 20, 2017. My credit card has been charged the full amount. I called three times to find out the status of my order and no one at Ann Taylor. I was unable to cancel the order within 24 hours. I was lied to many times by the staff and supervisor. I called on August 23 and was told by staff that the order has not been processed yet. I was unable to cancel it. When transferred to a supervisor I was told that the order was shipped. He provided me with a UPS tracking number that did not exist. He kept telling me to read the rules online when I asked for the head office number. Maybe they should have managers with knowledge and education working at customer service.

I accidentally purchased a dress online while trying to calculate the discounts available. I called immediately to cancel the order, but no discount was honored. They said they don't cancel orders and I would I have to wait for the dress to come. They charged my account $138. And later refunded me a small portion after a discount was applied. When I returned the dress because I didn't like it. (Fabric of an old curtain) They had prepaid label that would cost me $7 to send back to them. I tried to return it to the store but Ann Taylor in my area had closed down and loft would take it.

I returned several items I had purchased online at the end of June. I used the prepaid smart label included in the package they sent. By the first week in July, tracking still said "status unavailable," so I sent an email to customer service inquiring about the return. No response. On July 19 tracking finally showed that the package had been delivered, so I emailed again asking when I could expect the refund. Again, no response. Since then I have sent seven emails and tweeted them three times but no replies. I am really outraged by the lack of customer service. I will never purchase anything from the store again.

We had a balance for $80 with them that went up to $235. Every time they send us a letter to make payment we call back and make the payment over the phone. 30 days later we get one more letter saying we need to pay $115 and when we call their excuse was they have the account numbers wrong so we pay again and got confirmation number again and 30 days later we get one more letter for $150. So we call again now they saying we need to call the collection agency to have this matter solved.

I ordered some blouses online and when I received my package, it was not my order and the packing slip was in another person's name with all her personal information. I called the online number, and was treated miserably, and told it was MY responsibility to send back the incorrect items. When I told them it was their mistake, I was told they have NO way of picking up the incorrect package. Then they tried to strong arm me into placing another order. It took 3 calls to reach a supervisor who was as rude as the others, and when I asked for a refund, she said she would "get around to it" and at that time I told her I was contacting my credit card company. She told me that was fine, as if I needed her approval. When I told her I would never shop here again, her response was "Alrighty then." I cannot believe how horrible the service here is.

Looks like many of us are having the same experience with online returns. I was a loyal Loft customer, spending over $1,000 per year on clothing online. I tried to return a $50 dress because it was too large using a prepaid shipping label. I followed instructions carefully and returned the item within two days of receiving it. I watched the UPS clerk scan the return label, but mistakenly didn't ask for a receipt. When I didn't receive a refund, I contacted customer service three weeks later and was told I needed the a) exact day I mailed the item, b) a tracking number, and c) a shipping carrier. Since I don't have these things, it seems I'm out $50 and Loft is out a loyal customer.

Called tonight when received bill today (haven't used card in a year and this was first bill I received). AT tacked on $27 late fee and interest. When I explained I had not received a bill until today rep told me my account had been closed 2 weeks ago and so she could not waive fees on closed account. I asked, "Why is the account closed? I did not initiate account closing". She said must've been closed "in store". Only problem is I was nowhere near AT store on the day she said it was closed. No explanation why my account was closed, no help waiving fee... I'll pay it and NEVER do business with Ann Taylor again!

Have had this happen twice. They strong arm you into a credit card with a promise of a discount. Then if you are one day late paying, no matter how small the balance, they load you up with accelerating late fees. They don't show you this when you take this out at the store. It's a deceptive ripoff. I won't be paying their fees and I won't be shopping there anymore.

This took place at one of the outlet stores: I wanted to purchase 3 items; after the cashier rang up my coupon for cardholders, we had to call up the manager concerning an additional discount (the register was only showing a partial amount). The register had my total sitting at $52. The supervisor came from the back, she didn't say hello, didn't interact with me at all, no smile, no eye contact. I gave her my phone to show her the coupon. Again, she said nothing to me. It was very obvious she didn't want to deal with me or this transaction. She asked the cashier to re-ring the sale the "correct" way, which brought my total UP by $42.The supervisor then insisted that the previous, lower price was a "glitch in the system" and "the system isn't supposed to do that" with a bit of a laugh and snicker. At that, she walked away without an apology and with the same lack of expression she had when she first approached.

The worst customer service I have experienced. I placed an order that FedEx misplaced and tracking info was incorrect. I had tried to contact their customer service by email twice and they DID NOT respond for over 2 weeks. When I finally called customer support they said it was not their fault and it was FedEx fault so they could not do anything for me. They even refused to allow me to send my order back with free shipping!!! The customer service rep told me I had to walk it to a post office and write return to sender on it to not pay for shipping. UNREAL. In a time like today when 75% of shopping is done online, they are doomed!!

I returned some items by mail and it has been three weeks and I have not received the credit. Their service is horrible and they do not care about their customers. I will no longer be shopping there. I am send a letter to the president of the company.

Wow, this business needs a serious review of their customer service processes. Two weeks went by without receiving the order I placed in store. I paid for the order and received a FedEx shipping notification. So far so good. Order never was delivered, so I tracked it. Tracking number not recognized by FedEx. Now, if I were Ann Taylor, I would contact the customer and apologize, place the order again with free expedited shipping, a coupon, something. But nope, I had to call, talk to customer service who basically told me she will cancel the order and fill out a form asking for a refund which would take 7-10 business days to process. WHAT? Second, they didn't even notice order never delivered? Why did I have to call them? It goes on: she then takes a new order from me to get my items to me, offers me a waived 3-day shipping. I ask for overnight shipping, she approves, we finish placing the order.

I placed an order on January 1, 2017. Received on January 7th, which is pretty fast for Ann Taylor as they take forever to ship online purchases. I had some returns from that order and shipped it back to them on January 13th, 2017. It is March 7th today, I have not seen any returns tracked or processed in my account, nor the credit card. I called them two weeks ago, they said to wait and call them back. Well so far nothing. I am really tired of dealing with all online purchasing drama with Ann Taylor, I was a loyal customer. Now, that is it.

I wish I had seen Ann Taylor's reviews before I decided to shop online. I am so disappointed in the company and how they deal with their errors. I made a big online order, but when I submitted my payment, I was not taken to an order confirmation page. I checked my email and nothing. I checked my bank account and I was immediately charged, so I assumed the order went through. I called customer service the next day to ask about being charged, yet not given an order number or any confirmation that my order went through. They told me no order was submitted in my name or email, and that the charge was just an "authorization hold" and will "fall off" soon. Since the order apparently did not go through per the customer service agent, she offered to make the order by phone - which I did. Fast forward to when I received my items. I checked my bank account and the extra charge that was supposed to "fall off" fully processed.

I returned a dress to Ann Taylor the end of OCTOBER... Due to its late delivery, I returned the dress and a skirt which was purchased by a New Jersey customer, but was mailed to me! For the last THREE months, I have tried to get my credit card credited back. The last conversation, of about ten phone calls, was last month with a "customer service" rep who told me that my credit card would be credited within 3-4 days. Instead 3 weeks later, I get an "e certificate" for less than the full amount. I NEVER intend on ever buying from Ann Taylor again so an e certificate is useless and, in addition, not what I requested.

Extremely RUDE AND INTIMIDATING male store manager!!! NEVER GOING BACK AGAIN. Went in to return something 1/22//17 that I had bought the day before! Would not let me return it, and explained to me why in A VERY RUDE AND UNPROFESSIONAL WAY. Literally had to run out of the Snellville store!

I bought a shirt for about 31.00. I always put on my card then pay for it at the store. Don't like to carry a balance but like the points. To my surprise I received a bill on that amount. After calling and asking about it I was told I would receive info from a claims dept on what to do. I never received that call so I again called and was told to get a bank statement showing the payment. I then faced it to them. Called them again and was told they would take care of it. Then received a bill with a late payment charge! I called again and they again said to be patient! This went on and on.

I purchased a few items worth over $750, and returned all items but one on December 14th, and the package has been received by their returns agent on December 15th, and yet they keep telling me nothing has been processed! This is so ridiculously unprofessional! I have been shopping online all the time for the past couple of years, and have never encountered such an irresponsible company! I 100% regret shopping from Ann Taylor! I can't believe it's January 2nd, and they still tell me they haven't located the package yet!

I have always loved Ann Taylor but I am very disappointed in the way they handle returns at Christmas. I received a gift from someone who is an early shopper. I did not open the gift until Christmas but because it was purchased at the beginning of November they refuse to give me the amount of credit that was paid for the item with the receipt. What is the point of a gift receipt if they won't honor it? So I would have needed to open the gift before Christmas. All other stores, they change their return policy at Christmas and extend it into January. It is still December and the gift receipt was not honored. I still purchased many items but was unable to return the coat that was given to me because they were only willing to give me a fraction of what was paid. They even said it wasn't the amount that she paid for the coat because it is now on sale. Is that my fault?

I've waited over 3 weeks for a return to be processed. When I contacted Ann Taylor by email regarding the return I was sent a link to Frequently Asked Questions with a statement my email would not be acknowledged. I have no idea if my return will ever be processed and it's a lot of money. I will not be ordering from them again. I would expect to receive notification when a return is received and that it is being processed.

After applying the Loft Credit Card, I made a purchase around $18 in Sep. I did receive the credit card in mail, but I never received any credit card statement and totally forgot about this until I got a collection call in Dec asking for immediate payment around $63. I could not even remember what the $63 charge was for until I created a Loft login online and checked the statement. It turned out the additional $45 were two late payment fee and financial charge. They told me I could make a minimum payment, but I told them, first of all, I never received the credit card statements, secondly, I will make the full payment, but it was really not my fault, why I should pay the late fee. So they agreed to take off one late fee charge and I ended paying with around $40.