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Ann Taylor

Ann Taylor
Overall Satisfaction Rating 3.69/5
  • 5 stars
    100
  • 4 stars
    126
  • 3 stars
    150
  • 2 stars
    23
  • 1 stars
    14
Based on 413 ratings submitted in the last year
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        Ann Taylor Reviews

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        Page 1 Reviews 1 - 10
        Rated with 4 stars
        Verified Reviewer
        Original review: Oct. 20, 2019

        I love Ann Taylor Loft clothes. I love the timeless cuts, great colors, and high quality materials. In a time in which bulk has outweighed quality, I appreciate the perfection and detail in which each item is stitched.

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        Rated with 4 stars
        Verified Reviewer
        Original review: Oct. 19, 2019

        I like the merchandising practices for women. Always nice products for women who work. The products are known for their quality and resale value later. Upbeat styles for women over 40 is very important.

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          Rated with 4 stars
          Verified Reviewer
          Original review: Oct. 6, 2019

          I like the variety the store offers... clerks are very scarce; I can hardly ever find one, especially if I need assistance in the dressing room... prices are excellent and the quality of clothing is superb.. purchases I make last me for years.

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          Rated with 1 star
          Verified Reviewer Verified Buyer
          Original review: Dec. 16, 2019

          I went to local store yesterday. I found a clothes I like, but the store did not have the size of mine, so I asked the store clerk to check whether they have it online. She checked and it is available online. So I asked her to buy it for me online. She placed the order. After leaving the store, while I was checking online about other clothes. I noticed that the store clerk did not put 50% off on my order (they have 50% as always, because their original price is always expensive). So I called the Ann Taylor and asked them to cancel my original order. However, I was told that I can not cancel my order within 24 hours after I ordered. I was suggested to call back the next day to cancel it. I asked what if the order was shipped the next day. She was saying it will not be so fast. Even though, I felt weird, but I accepted the fact. So I decided to order the clothes anyway on line anyway and call back to cancel the other order. I got confirmation email after I placed the order.

          Today, while I was checking my email, I found one email from Ann Taylor saying that my order was canceled “Due to high demand, we're unable to process your order.". But it did not specify which order was canceled (I had two orders yesterday). So I texted them (tried to call them without success). I asked. It was the second order I made got canceled and also told me the first order could not be cancelled because the order was processed already. I questioned them why I was told to wait for 24 hours before I could cancel my order yesterday. I was told that was not true. I asked why my second order got canceled; I was told that the clothes was not available for pick up at store. But when I checked availability, it was available for pick up in one of the store very close to me. I even took screenshot and sent to them by text.

          So I decided to order the clothes again. I placed the online order again, and I got the confirmation email again. But my second online order ”got canceled again”. What a bizarre experience! I tried to call them, but could not reach to anybody. My phone was directly to survey asking me how I feel about the service. You can imagine what I rated the service. And the staff worked online chat repeatedly telling lies about why they canceled my orders. Different people were telling me different stories. I will rate “0“ for the service, and do not order their stuffs (quality is getting worse, the service is getting worse; the staff is lying all the time.)

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          Rated with 1 star
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          Verified Reviewer
          Original review: Dec. 14, 2019

          I placed two orders with Loft. One order included a pair of pants with a raveled hem. When I tried to return them, my only options were to pay $7.95 to ship, or find a store and return them there. After placing the second order, I noticed that the price of the items went down by 10% a few hours after placing the order. They refused to adjust the cost of my order. I will never order from them again.

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          Rated with 2 stars
          Verified Reviewer
          Original review: Dec. 10, 2019

          Last week I went into Ann Taylor to purchase some holiday pants and a top. Unfortunately they did not have the red pants I wanted in a size 4. The assistant offered to ship me OVERNIGHT a size 6 petite. This was a Wednesday at lunchtime. Thursday, no pants, so I called Ann Taylor to complain. (Friday evening they arrived at 9pm.) When I called to complain about the item not being shipped overnight they said there was now a size 4 available online and to order that online overnight and they would waive the first pants size 6 shipping as it arrived late. Was told they would overnight the pants size 4 to me. That was last week and the pants still have not arrived. Today is Tuesday. Ann Taylor told me to fill out a complaint slip. I called again today and they said the pants size 4 shipped out on Monday night late. Don't order Ann Taylor online if you are in a hurry. They also do not compensate you for the inconvenience.!!!

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          Rated with 1 star
          Verified Reviewer
          Original review: June 20, 2019

          After having to contact their international dept numerous times and being transferred with no response even after 10 mins, I am still trying to chase them down for a refund that Loft customer service confirmed they would process yet still have not after 3 months! They DO NOT pick up their phone after stating they will within 5 minutes. They DO NOT email you back after stating they will respond within 24 hrs. Absolutely appalling service! I even sent in a complaint with the Better Business Bureau and Ann Taylor/Loft does not even respond to them in time.

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: June 20, 2019

          I just waited on phone for over 40 minutes to speak to a rep from Ann Taylor. I received an item today that is damaged. I need a prepaid return label. She refused to provide it, refused to transfer me to her supervisor, refused to transfer me to a fellow worker to help me. She refused to give me her employee #, initials, or name. Wants customer to pay for return of damaged merchandise. I will never order from them again. They deserve zero stars if possible.

          10 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: May 25, 2019

          This was my first time placing an order with Ann Taylor online store. The shipment came late and it was missing an item. The packing list stated 2 items, but only one item was in the package. I immediately wrote an email to customer service. The only thing I have received is an automated reply saying that they will respond as soon as possible. It has been 7 days, and still no response was sent. I get marketing emails from Ann Taylor every single day. What makes it so slow for them to resolve this problem?? Never will shop at Ann Taylor.

          4 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: May 9, 2019

          I purchased a shirt from Ann Taylor that was too small. I requested an RMA and was told that I would have to pay 7.95. I sent an email complaining about the return cost and Ann Taylor advised that they would send me a prepaid return label which I never received. Therefore, I paid out of pocket to return the item. However, Ann Taylor credited my account for the cost of the skirt minus 7.95 for a pre-paid label that they never sent. In other words, I paid out of pocket to return the item and Ann Taylor deducted another 7.95 for a prepaid label that was supposed to be at their expense as a one time courtesy. I will never shop at Ann Taylor again.

          6 people found this review helpful

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            Ann Taylor Company Information

            Company Name:
            Ann Taylor
            Website:
            www.anntaylor.com

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