Ann Taylor

Ann Taylor Reviews

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About Ann Taylor

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Ann Taylor Reviews

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    How do I know I can trust these reviews about Ann Taylor?
    • 4,462,919 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 10
    Customer ServicePrice

    Reviewed June 16, 2024

    They forced me into paying $100 extra in interest fees and penalties even though I closed the account. Very bad customer service and practice. Please check reviews and be aware of insane interest charges before opening an account with them.

    Reviewed May 1, 2024

    I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

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      Reviewed April 28, 2024

      I’ve been a customer of Ann Taylor for a while now. Yesterday, I bought clothes and belt in one of their branches and I used my Ann Taylor credit card. After I swiped my card, the cashier asked me if I want to my Ann Taylor credit card with cash or another credit card at that moment. I got confused a little bit. My first time to hear to pay what I bought with my credit card in the cashier with cash or another credit card at the time I bought it. She did not give me an option if I want to wait for the bill to come then I pay but I asked then she said, it’s fine. The manager who was beside her who I always see there looked at me with sharp stare as if I am dumb. Well, I was really surprised. Has anybody experienced being ask to pay what you charged in a store credit card with cash or another credit card the moment you bought the item?

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      Customer Service

      Reviewed April 16, 2024

      Not too long ago you could call Ann Taylor & Loft & speak to someone you understood, who understood you! Apparently they have gotten cheap & you now speak to people in foreign countries making $5 an hour.. VERY SAD! I returned items on 3/6/24 and on 4/11/24 I and still waiting for them to be processed. This is a little ridiculous and extremely difficult to understand. They are still billing me for some of the items and I'm not even sure that that is what the people on the phone said because again I cannot understand them and they cannot understand me.

      Customer ServiceStaff

      Reviewed April 11, 2024

      I had a horrible experience at the factory store outlet in Merrimack, NH. The Spanish assistant manager treated me very poorly and her co-worker tried to excuse her by telling me to forgive her that she was having a bad day. I called and complained to headquarters and never received a call back. As a result, I stopped going there.

      Price

      Reviewed Jan. 16, 2024

      I used to love Ann Taylor at one to the clothing there was pricey but great quality. I’m looking for blouses for work so I went online to shop. Note I see that but not now. The clothing is cheap and big so I returned my item that is purchased. They printed out two shipping labels which cost me 18 dollars. What a ripoff. Never again.

      Customer ServiceStaff

      Reviewed Dec. 29, 2023

      I recently visited the Ann Taylor store in the Riverside Mall in Hackensack, New Jersey. I received excellent guidance from Stylist Jane ** that led to my purchase of a suit jacket for my wife for Christmas. My wife was very pleased with the item’s design, quality, and color, but as often happens when I buy clothes for my wife, the size I’d chosen, a 2, wasn’t quite right.

      Accompanied by my wife, I returned to the store on December 26, but found no size 4 on the rack. Store Manager Debbie ** stepped in to help. She double-checked the rack, then the stock in back. When she couldn’t find the exact replacement, she checked Ann Taylor’s remote inventory. She then had my wife try on a jacket whose materials and design are identical except for its lapel in both a 4 regular and a 4 petite to ensure the optimal fit. With the 4 petite chosen, Ms. ** processed a refund for the returned jacket and took shipping details for its replacement.

      Despite the fact that the store was quite busy, Ms. ** calmly yet efficiently took what some might consider extra steps--all while maintaining a cordial, professional attitude--to make sure that my wife was happy with our purchase. I’m probably dating myself here, but this experience seemed a throwback to past generations’ approach to customer service.

      The fact that I had a very positive interaction with Ms. ** as well suggests that this high level of customer service wasn’t a fluke, but rather a part of the store’s culture--which, I’d suggest, can also be attributed to management. It’s this kind of service that builds customer loyalty. Ms. ** and Ms. ** are a credit to the Ann Taylor brand.

      Customer ServicePunctuality & Speed

      Reviewed Dec. 2, 2023

      I just ordered a Christmas gift from an online link to Ann Taylor. I used my account, my credit card, & my mailing address. They mixed up the shipping address where the gift was going with my address. So, they were switched so my name had my correct address but was listed as the shipping location. The gift recipient's name was listed as the payer although my name and card was charged -so now the gift I ordered my sister-in-law is coming to my home. I tried to correct it when I received the order confirmation and they said it was too late. Now the gift won’t get there on time. I will not order from Ann Taylor ever again. The Online customer service was completely useless and wasted 20 minutes of my time.

      Customer ServicePunctuality & SpeedOnline & AppStaff

      Reviewed Aug. 5, 2023

      I like Ann Taylor clothing but will absolutely never shop online there again. After signing into my online account, I didn’t notice that although I entered my current address as the shipping address, the system pulled a very old address. I realized the mistake within moments of hitting send and immediately went to their website to try to cancel the order. But there was no option to do so. So I immediately contacted Customer Service via chat, which the company promises is the fastest way to be in touch with them. I was told that the matter was being escalated, but they generally can’t change an order once it’s been processed. I was promised that I would receive an email soon with a “resolution.” I explained that I needed the matter to be addressed ASAP so that the items didn’t ship. But a few days later, no resolution email, and I received a notice from the company indicating my items had shipped.

      I again contacted Customer Service via chat and was told the matter had been elevated and I would soon receive a resolution email. I was told that no changes could be made to the order 60 minutes after it had been processed. I explained that I had reported the issue only five minutes after placing the order. Didn’t matter. Days later I received an email saying the package had been delivered, so I again contacted Customer Service via chat and was told the issue was elevated to the appropriate team and I would soon receive a resolution email, which would probably give me a credit. I said I wanted a refund, not a credit, because another order would cause the item to arrive too late. I was told that’s not how it works and to wait for the resolution email from the appropriate team. I asked to get the direct contact info for the appropriate team and was told that wasn’t possible. It’s been a week…no response email yet…

      Verified purchase
      Customer Service

      Reviewed May 28, 2023

      Ordered online. Sent back an item that didn’t fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven’t given even responded to my return and still have my money. Something very fishy! Don’t order from them.

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      Ann Taylor Company Information

      Company Name:
      Ann Taylor
      Website:
      www.anntaylor.com