Ann Taylor Reviews
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About Ann Taylor
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Ann Taylor develops women's apparel and accessories ranging from dresses, suits, blouses and shoes. Since 1954, Ann Taylor has catered to career-oriented women with timeless designs that balance sophistication and modern trends.
- High-quality clothing materials
- Wide range of product options
- Positive shopping experience reported
- Poor customer service experiences
- Frequent order fulfillment issues
Ann Taylor Reviews
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- 4,820,482 reviews on ConsumerAffairs are verified.
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- 4,820,482 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Jan. 19, 2026
Only refunds in e gift cards. Returned item and never rec'd a follow up. Called. Spent 30 minutes on hold. Told cannot refund via Paypal as they are "Unable". What absolute crap. I will never buy from them again.
Reviewed Oct. 29, 2025
I’ve been a LONG time customer of Ann Taylor and spend several thousand dollars a year shopping with them for work wear. I ordered a $1000 signature collection suede coat from them on Oct 9th. Label created on Oct 14th (supposedly) and UPS never received the package from Ann Taylor. I have VVIP status with them and apparently that does not mean a thing as I waited until 10 days after the label date and have contacted them every 2-3 days since the 10th day after the shipping label was created and IF there is someone on the chat or answering the phones during business hours (there have been times in sat in a chat for over 30 mins during business hours to reach someone and no one was there), all I get told is the same thing about someone calling me back, a manager or supervisor isn’t available, etc.
I’ve wasted enough time chasing them down in the last week that my billable time exceeds the value of the coat but it does not excuse the fact that they are sitting on $1100 of my money and if I need to start having attorneys send them letters than that is where I am at. I’ll never shop with them again after this! I do not understand what is so complicated about this. You are a retailer both brick and mortar and e-commerce. Your job is to deliver items to the customers who purchase them from you. When you frequently and continuously fail to do the most basic function of your business model, perhaps it’s time to shut it down. Legal action forthcoming…
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Reviewed Aug. 28, 2025
On August 24th at 2:15 AM PST, I placed an order for two items on sale. Immediately after checking out, I noticed that the system had defaulted to my old address in Massachusetts, even though I now live in California. Because the order was placed outside of Ann Taylor’s customer service hours (10 AM – 8 PM EST), I had no way of contacting anyone within the “60-minute window” the company requires for changes, and there was also no way to correct the address online. Later that morning, I called customer service and spent over two hours in total on the phone, speaking with two different representatives.
Michaela told me that nothing could be done since more than 60 minutes had passed since I placed the order. I explained that this policy should not apply to me, as the order was placed outside business hours and I had no possible way of correcting the mistake. Her “solutions” were unhelpful: she suggested I ask someone at my old address to pick up the package (impossible), or that I change the delivery through UPS or USPS. She wasn’t even sure which carrier was being used—first saying UPS, then changing to USPS—demonstrating a lack of clarity.
When I questioned how I could change the address myself if Ann Taylor had already specified the shipping information, she couldn’t answer. Eventually, after speaking with her manager, she told me I would just have to wait for the items to be delivered to the wrong address and then request a refund. This made no sense. To make matters worse, she said my “item” would be refunded, only to realize after I corrected her that I had more than one item in the order. I asked multiple times to speak with a supervisor, but every request was ignored. The call was eventually disconnected.
• Second representative: James (1 hour 8 minutes)I called again and explained the situation. James acknowledged the previous notes but once again repeated the same script: I should have changed the address within 60 minutes. I explained, again, why this was impossible in my case. I asked to speak with a supervisor several times, but my requests were ignored. James would repeatedly place me on hold and return saying he couldn’t reach a supervisor. After more than an hour, he finally said a supervisor would call me back. I refused to hang up until I could be connected directly, but I was placed on hold indefinitely, and no one ever picked up. Unsurprisingly, no supervisor ever called me back.
At the end of all this, the order still shipped to my old address. Despite multiple good-faith attempts to resolve the issue before the order was processed, I was left with no real support, no escalation, and no accountability. The entire experience was unacceptable. Customer service staff repeated rigid policies without considering the actual situation, gave me contradictory and impractical instructions, ignored my repeated requests to escalate to a supervisor, and ultimately wasted hours of my time. As a long-time customer, I expected far better from Ann Taylor. Instead, I was met with indifference, misinformation, and a complete lack of customer care.
Reviewed Aug. 25, 2025
Took weeks for the order to ship, arrived damaged with missing buttons. Shipped back, they received the package on 8/14, 11 days later and no refund...had to call and wait on hold to have them process the refund. Poor customer service, poor quality, will not shop with them again. What a shame, they used to be reputable, and now they are shockingly bad.
Reviewed Aug. 20, 2025
Was shopping today for a suit and Sandy was such an amazing help! I totally felt like she had my best interest when she help me select styles that were flattering. She went over and beyond to make sure I was happy with my outfit!
Reviewed Aug. 8, 2025
Very disappointed in Ann Taylor online customer service! Bought on 7/19/2025, one of the item is still processing as of today 8/8/2025. Have tried many times but not able to reach the customer service from chat, email or phone. It is a frustrating shopping experience and will not buy from Ann Taylor again!
Reviewed July 25, 2025
I place an order for a suit in July 12th, 2025. That said 4-7 days shipping. It’s July 25th and still nothing. I ordered this because I need this! I called customer service last week that said it was shipping late on the 23rd. The 23rd came and went and no shipment! I called on the 24th for them to say they are looking for stock and if not found will cancel my order. Mind you, they sent the shoes, and shirt already, but not the suit. Zero time frame! Zero apologies! Zero F’s given that they took an order with no stock to fulfill it and NEVER contacted me once. I will never trust them again!
Reviewed July 18, 2025
I will never purchase from Ann Taylor again. I used to purchase from this company a few times a year for many years. They have really let this business go! I spent 2 hours on hold trying to do a return. Then I selected the call back feature which no one ever got back to me. I tried to initiate the return through their website but when I click return or exchange order it says can’t find order but my order number is located right within my account. This is unacceptable. Do yourself a favor stop purchasing from this company!
Reviewed April 19, 2025
I went to the Ann Taylor Factory at the Seattle Premium Outlet Mall on Tuesday. When I returned home I noticed a shirt purchased had two snags. I went back on Friday WITH the receipt and simply wanted to exchange shirt for a non damaged one. The sales associated refused unless I signed up for the rewards program. She said “for safety purposes I can’t refund anything unless you are signed up”. I told her I didn’t believe her & that I wasn’t asking for money back, I was simply exchanging the exact same item. The manager came out and said “it’s a new policy”.
I told her I was just there three days prior and the receipt I have says nothing about a rewards program requirement for exchanges and returns. The receipt just says items need to be unworn, with tags, and a receipt. They wouldn’t let me do it unless I gave them all my information for a “loyalty account”. I told them to make up numbers because I don’t want the spam. I don’t think this is legal, and I’m sure it’s bad business. Not going back.
Reviewed April 8, 2025
I purchased a skirt petite Medium instead of a small as recommended by online agent. The medium was too big. Called for waited forever for customer service. I asked for exchange in small. Agent said they were out of stock in both petite and regular. He did not want to give me exchange because price went up significantly higher. I got off phone with agent. Immediately ordered a small and it was delivered a few days later. Minutes after my order was confirmed, I called customer service to let them know the skirt was not out of stock and to give me exchange. They still insisted the skirt was out of stock and refused to give me an exchange. Clearly the skirt was not out of stock because I was able to order it and received it. The company is a not an honest company. I will no longer shop with them and I will tell others about my bad experience.
Ann Taylor Company Information
- Company Name:
- Ann Taylor
- Website:
- www.anntaylor.com