Curacao

The third order was made by the e-commerce team manager Maryel ** on Dec 8th and I confirmed the order, even providing the confirmation screenshot to a c-service as proof that I confirmed the transaction. Again today, after multiple follow-up calls I have been informed that the transaction got canceled for the 2nd time, The supervisor Jesus ** refused to talk over the phone and explain why my order got canceled. All orders made by the managers and got verified by their credit card agents. Very disorganized team all over!!!! You guys lost me and my family and friends forever.

Now, before I begin, I would like to say how much of a HORRIBLE system they have in place for the coverage of our items. So, I eventually ended up dropping and breaking my phone. The first step taken was to send it in for repairs. Though, while I was on the phone with the insurance company I stated multiple times that I did not want any generic replacements parts on my iPhone as that can be very damaging to my model of iPhone. They reassured me multiple times that they would use "genuine" parts, because I wanted to be very clear on my statements to them.

I later ended up driving my phone out to the technician that they referred me to for repairs which let me tell you was a VERY suspicious group. It was a genuine business and all, but while my first time there, I literally overheard them talking over one of their clients' devices saying, "we are not going to make any profit from this phone unless if we replace this part." At the time I clearly understood them as attempting to replace an original part of the phone for a generic 3rd party part for profit.

Moving forward, I ended up having my phone repaired, but the quality of parts that I received were horrible. The backloads of my device looked more like plastic than glass, and the led's or whatever screen they used represented an ANDROID display much rather than an iPhone which was incredibly frustrating. I confronted both the insurance company and the technicians about this and they played me all the way through about how this was not a guaranteed feature of their agreement even after they had already verbally told me they'd use genuine parts. I noticed that my phone was unnecessarily overheating after this and the internal parts were able to be shook from the inside as I waved my phone around.

KEEP READING. I then had a second accident where I literally broke my phone about 2 days after by mistake, but this time I purchased a temporary phone and held the iPhone in my drawer for a few months. Eventually I got to calling up the insurance over my phone and again, faced the tedious process of sending my phone in to these horrible technicians, where again I faced more problems with them.

After an ugly long wait of over a week, they called me in saying that they couldn't repair my phone and that they couldn't do anything about it. So, I requested to receive my iPhone back and that I would contact the insurance agency again, but they told me that I couldn't take back my iPhone anymore. I had to argue with them for a while until I could finally receive my phone back because it was an obvious attempt to keep my phone to scrap it or possibly repair it for profit which is not okay because despite it not being able to be fixed, it is still my property!

I later contacted the insurance agency and again I was faced with this horrible service. Instead of reimbursing me for my phone after having it deemed "unrepairable" and subject for refunded credit to me in order to purchase another phone, I had another big ordeal with them about how they wanted to send my phone in for a second opinion. That never happened, instead I was on a phone call with them where them manipulated me into stating a reason about a so-called "water damage" that never happened!

They literally told me something along the lines of, "can you please say anything so that I can put it down here and move forward with your claim/account." They proceeded with explaining to me how certain people sometimes shower with their phones and play music with it and things like that in an attempt to have me forfeit my claim, which they succeeded in because I had no idea that this would happen! I just agreed and made some random thing up with the guy because I wanted to help him out!

READ. This is extremely unfair because they were purposely rejecting my phone because there was literally no hope for my phone as it was in an extremely broken condition and there couldn't possibly have been any hope for repairing it and it would have been much better to just replace it! This insurance company forcefully deemed water damage when it was clearly much more evident that it faced extreme damage due to it being dropped!!! I am debating on closing all my accounts with you people not and which is sad because I have been a regular customer for YEARS. I am also going to make sure to spread awareness on your business conduct. Thanks for nothing!

I called the Curacao customer services whom took down my info to activate my Curacao credit limit. She told me she'd send me a website through text. I needed to verify myself. I received the text, took a selfie and downloaded my state issued ID. It came back. My online account was open to shop so I picked the items I wanted, went check out and there pops up all in red a notice that says Curacao has to update my personal info. I called a repeat of the same info I gave already. Ok then I'm told I could shop online now. After I verified myself again I verified myself no lie about 10 times if not more. I had to verify myself and over 20 different customer service if not more.

I have talked with Curacao. It's been 2 months. Still nothing. FACTS! Discrimination. My ID showed I'm **. I verified myself for 2 months. Still nothing. I even went into the Curacao store in person on Olympic. They had me take a picture twice. After the manager whispered in her ear she told me both times my pictures to verify me were not coming out right. I gave up.