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Cabela's World's Foremost Outfitter Reviews
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Bought a 2023 Tracker Targa with a Mercury 225 Pro XS outboard from Cabela's in Gainesville, Virginia. Before I bought the boat I noticed the engine was mounted too high on the transom and I said so to the dealer. They told me that it was installed that way at the factory and was standard. I've installed my share of outboards and know that was incorrect. I let it slide as I was unfamiliar with a deep-V hull. I have since discovered it is not an uncommon issue. After joining the Yarga owners FB group I read post after post of the engines being mounted too high on these boats and the problem being corrected by remounting 1-3 holes lower.
When I got it out on the water (the second time) for the 2 hour break in period I noticed cavitation at higher RPMs (above 2800) and water coming back over the transom while on plane. I sent a video to the service manager of this event. The transducer appears to be mounted too low and could be the cause of the water splashing over the transom. First time on the water, within the first 5 mins the engine had a fault involving the shift actuator and the boat began taking on water into the bilge due to a screw hole in a hose for the live well and a missing live well drain plug. The trailer was missing the hubcap covers that were listed as part of the bill of sale for the 'tournament edition package' and the fuel gauge did not work at all. When I looked to try to find the leak I found the bilge full of pieces of insulation and screws from the manufacturer of the boat.
I took it to back Cabela's and they were not able to look at it for a week due to a 'software issue' with their diagnostic computer. Once they did look at it they weren't able to find anything wrong and told me to take it back out on the water to do the 2 hour break in. I did so, and around the 2 hour mark I got three faults on my Vessel view app. The same shift actuator fault, and a low charging voltage followed by a high charging voltage within the next few minutes.
I returned to the dock and on the way I heard some rattling noises lower down in the engine housing. It was loaded onto the trailer and taken back to Cabela's. They still have it. I have yet to be contacted by the service department since it was returned last week (5 days ago). The general manager called me this afternoon from a request for a callback from Friday. He claims to be unaware of the issue. I am missing the spring shad run on the Potomac and its tributaries as well as the largemouth pre-spawn and the tournaments with my fishing club. These events were a huge factor in my purchase of this boat as well as previously planned recreation time with friends and family which were cancelled.
Waiting at Cabela's in Green Bay for 48 min at the gun counter, it was not busy. Staff would walk by and not say a word. After 55 min I waved my hand and asked Paul if I could get some help, he ignored me. I asked if I could get some service, he said, "Wait your turn." Helping more than one customer or acknowledging the other customers around would have been fine with me, but being ignored or not even acknowledged is horrible customer service. After I pickup my gun I will close my Cabela's account and never shop at a Cabela's or Bass Pro ever again. Tip for consumers: Shop at Virlee Gunworks for guns, best customer service you can ask for.
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I will never again shop again at any Bass pro/Cabela’s stores again! Worst customer service I’ve ever seen. Look around before shopping there. Capital one is now Capital Zero and I will never be one of their customers again.
I placed a order, was notified item shipped and given EDD. Item never came and unable to track it. Called Basspro, they could not provided any information of what happen to my order, they said they would re ship the item and expedite it to arrive the next day with waived overnight shipping item. Again never came, called again, stated item never went out til the next morning and item would come in 3 business days. Unable to track item. All they offered was a $25 gift card to continue shopping with them. The item purchased was almost $300. Told them to keep their $25 and will never do business with them again after messing up not 1 but 2 of my orders
Ordered an item online and it took a good amount of time to get to the store. Went to the no touch pick up area and made the call, NO ANSWER. Went into the store and asked an employee for help. He said someone would be right with me. Six minutes later still no one so I left. While I was waiting there were four employees in the gun section next to me doing absolutely nothing. I will never go back and apparently CABELA'S is good with that.
I was charged 253.85 for my order on 12-21-2020. On 12-23-2020 I was charged again for the same items but in four separate orders from Bass Pro for charges I did not authorize. The double charging on my prepaid card caused me to not have the money I counted on and ruined my Christmas and shopping I had left to do with every bit of money I had left. Thanks a lot Cabela's bass pro for the presents that were not got for the kids who deserved them. I will never do biz with them again because they simply don't care about the little guys.
Cabela's stores advertise used guns on GunsInternational.com and state that there is a 3-day inspection/return but that is a lie. Gun bought didn't work and they refuse to take it back. False advertising!
Errors on the website, unreachable, and then indifferent and grossly incompetent phone "customer service," are the hallmarks of Cabela's. Additionally, the staff at the local store treats customers as a disruption to their otherwise good day. After several awful, unpleasant shopping experiences at both online and local Cabela's, I'll do my best to never shop at that terrible company.
Recently paid off our balance in full - not. Spoke to a customer service rep and paid off our $5K + balance. Good thing. We were rewarded with a $38 interest fee that the customer service rep said could not be waived. He said we could view a video for visual aid as to why this interest charge was being incurred. Our business was clearly not appreciated so we cancelled our account. They can take our $6000 in available credit and shove it. Will never enter a Bass Pro/Cabela's store again. A fine example of big business not caring about the individual. Would give a zero star rating if I could. Thanks!
I ordered a Bass Raider 10e Boat on 05/21/20. The boat showed 2-3 weeks delivery and they charged my card over $500 for the item. On 06/19/20 I called and was told that it would be in and available for pickup on 06/22/20. After checking the status changed to "backordered". I patiently waited again. Today I checked the status and it now shows "Shipped" but in the details it said "cancelled". I called and found out that my order has been cancelled! I asked about the hold on my money and they said it should be released soon!!!! They have held my money for over 7 weeks only to cancel the order. Won't be dealing with them again even though they are just about the only sports/fishing store in town. I'll order online from another company from now on. I won't trust BassPro or Cabela's anymore.
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