Cabela's Reviews

Just bought a supposedly brand-new rifle from Cabela’s at Hoffman’s Estates in Illinois. After the prescribed 3 day waiting period, I came over to the store to pick it up, signed at the digital kiosk and waited my turn. After giving them my receipt and the needed identification and foid card it took them more than 30 minutes to hand me my duly paid for firearm. I was told the manager was so busy on the phone. But when I got home I noticed that the grip on the firearm was already aftermarket kind (magpul) but according to the manufacturer website the firearm only come with the manufacturer’s own brand of grip.

I recently made a purchase at Cabela's for $1,000, I showed them my military ID for the discount, when I got home I realized that I never received the discount. So, I called customer service and they told me the only way I can get the discount is if I return to the store which is an hour away. So they screwed up and it is my problem to fix. Terrible!

Cabela's, Never again... Cabela product returns must be sent through FedEx, and the closest FedEx office to our family's Michigan home location is 48 minutes away... Until Cabela's starts using other services, such as UPS, we will no longer be shopping there, or online!

World's Foremost Outfitter, what a joke. If you want to purchase gear from a retailer that stands behind their products, look someplace else. I purchased a Sig Sauer rangefinder a little over a month before hunting opener and a month into hunting I had issues with the product. Cabela's answer. Tough nut, you had it longer than 90-days (about 5 days out) so Cabela's refused to stand behind and replace the product. I would give then 0 Stars if I could. I guess standing behind their product went away when Bass Pro purchased Cabela's.

Go To Jays or another store!! Cabela's has fallen from being a sporting Goods store from corporate buyers making it a clothing store..adding smaller junk to fill the spaces. Once what was is no more... Sad!!

Bought a 2023 Tracker Targa with a Mercury 225 Pro XS outboard from Cabela's in Gainesville, Virginia. Before I bought the boat I noticed the engine was mounted too high on the transom and I said so to the dealer. They told me that it was installed that way at the factory and was standard. I've installed my share of outboards and know that was incorrect. I let it slide as I was unfamiliar with a deep-V hull. I have since discovered it is not an uncommon issue. After joining the Yarga owners FB group I read post after post of the engines being mounted too high on these boats and the problem being corrected by remounting 1-3 holes lower.

Waiting at Cabela's in Green Bay for 48 min at the gun counter, it was not busy. Staff would walk by and not say a word. After 55 min I waved my hand and asked Paul if I could get some help, he ignored me. I asked if I could get some service, he said, "Wait your turn." Helping more than one customer or acknowledging the other customers around would have been fine with me, but being ignored or not even acknowledged is horrible customer service. After I pickup my gun I will close my Cabela's account and never shop at a Cabela's or Bass Pro ever again. Tip for consumers: Shop at Virlee Gunworks for guns, best customer service you can ask for.

I will never again shop again at any Bass pro/Cabela’s stores again! Worst customer service I’ve ever seen. Look around before shopping there. Capital one is now Capital Zero and I will never be one of their customers again.

I placed a order, was notified item shipped and given EDD. Item never came and unable to track it. Called Basspro, they could not provided any information of what happen to my order, they said they would re ship the item and expedite it to arrive the next day with waived overnight shipping item. Again never came, called again, stated item never went out til the next morning and item would come in 3 business days. Unable to track item. All they offered was a $25 gift card to continue shopping with them. The item purchased was almost $300. Told them to keep their $25 and will never do business with them again after messing up not 1 but 2 of my orders

Ordered an item online and it took a good amount of time to get to the store. Went to the no touch pick up area and made the call, NO ANSWER. Went into the store and asked an employee for help. He said someone would be right with me. Six minutes later still no one so I left. While I was waiting there were four employees in the gun section next to me doing absolutely nothing. I will never go back and apparently CABELA'S is good with that.

I was charged 253.85 for my order on 12-21-2020. On 12-23-2020 I was charged again for the same items but in four separate orders from Bass Pro for charges I did not authorize. The double charging on my prepaid card caused me to not have the money I counted on and ruined my Christmas and shopping I had left to do with every bit of money I had left. Thanks a lot Cabela's bass pro for the presents that were not got for the kids who deserved them. I will never do biz with them again because they simply don't care about the little guys.

Cabela's stores advertise used guns on GunsInternational.com and state that there is a 3-day inspection/return but that is a lie. Gun bought didn't work and they refuse to take it back. False advertising!

Errors on the website, unreachable, and then indifferent and grossly incompetent phone "customer service," are the hallmarks of Cabela's. Additionally, the staff at the local store treats customers as a disruption to their otherwise good day. After several awful, unpleasant shopping experiences at both online and local Cabela's, I'll do my best to never shop at that terrible company.

Recently paid off our balance in full - not. Spoke to a customer service rep and paid off our $5K + balance. Good thing. We were rewarded with a $38 interest fee that the customer service rep said could not be waived. He said we could view a video for visual aid as to why this interest charge was being incurred. Our business was clearly not appreciated so we cancelled our account. They can take our $6000 in available credit and shove it. Will never enter a Bass Pro/Cabela's store again. A fine example of big business not caring about the individual. Would give a zero star rating if I could. Thanks!

I ordered a Bass Raider 10e Boat on 05/21/20. The boat showed 2-3 weeks delivery and they charged my card over $500 for the item. On 06/19/20 I called and was told that it would be in and available for pickup on 06/22/20. After checking the status changed to "backordered". I patiently waited again. Today I checked the status and it now shows "Shipped" but in the details it said "cancelled". I called and found out that my order has been cancelled! I asked about the hold on my money and they said it should be released soon!!!! They have held my money for over 7 weeks only to cancel the order. Won't be dealing with them again even though they are just about the only sports/fishing store in town. I'll order online from another company from now on. I won't trust BassPro or Cabela's anymore.

My local Cabela's Bass Pro Shop has wonderful customer service, an expansive merchandise array, and great sales! Children love the huge aquariums. And my Golden Doodle, Dezi, is always a welcome guest.

Cabela's used to be my go-to place for hunting. Since Bass Pro bought them they have gone downhill in choices and raised prices. It's still a decent store but was better before Bass Pro bought them. They now seem to carry only two brand of hunting clothes, one of which is extremely pricey, and the selection of types and fabrics is very limited.

Great variety of products, things you won't find in other stores, the best selection of gear for the sportsman. Always look forward to going to this store, huge indoor walkthrough freshwater aquarium filled with game fish and a few other species. Plan on spending at least several hours there just to browse through the store.

I love Cabela's because they have such a variety of camping, hunting, fishing, hiking and outdoors equipment and clothing for men and women. I always find something there I love and the prices are reasonable so I buy a lot of gifts there for outdoor-loving friends and family.

The quality is pretty good. But since bad pro shop took over, there is less variety and they don't give military discounts on guns and ammo like they used to. The rules have changed on that. Customer service is fair. Every time I go, some one offers to assist me. And if I have to find someone to help, they are always happy to.

Purchased several items from their website. Their terms for shipping costs state that they offer free 2 day shipping for orders over 49$. Then it also says "for non qualifying orders its free standard shipping". This leads someone to think that orders less than 49$ are also shipped free, as "free standard shipping", not 2 day free shipping. Are they ignorant in their wording or being crafty? Let's just say they are ignorant to give them the benefit of the doubt. The main problem which is a bit shifty is they are the only online site that will not disclose your order total until after you submit the order and they charge you. Even after you input all of your payment info shipping address etc, they wont tell you the total.

Shipping shenanigans and very difficult to actually cancel - be prepared to wait way longer than indicated. Also, be prepared for weird record keeping, invoicing, and order mistakes. Negative reviews abound, and I really wish I was more vigilant before placing an order that is now weeks late. And, of course, customer service is shockingly rude, unhelpful and, yes: *dishonest*.

Been a Cabelas loyalist for 40+ years. During that time, over 90% of my hunting & fishing purchases were from Cabelas. Black Card Club member for well over a decade. After today that has all come to an end after a dismal $44 online purchase experience. Cabelas no longer has a APP. Bass Pro does but it's a beta version. Needed to set up a new account from scratch. Didn't recognize me. Wouldn't take my email address (used caps), got kicked off repeatedly. Forcing me to start over. Wouldn't apply advertised discount or free shipping. Called customer service. Voice menu mess, got transferred around 3 times with long waits. Told that Bass Pro & Cabelas systems aren't connected. Really? No one cared. Certainly not the Black Card Club of yesteryear. Since I'm apparently no longer a "valued customer", I'll leave.

No return label.. Customer service said they would send one. Of COURSE.. Didnt get it. WORSE buying experience I ever had. Shirts a size too small. Large looks like mediums. Never again... I would not buy from this COMPANY.. Run like crap.

My complaint is not with the product sold or delivery time, but with Cabela’s refund process. Specifically, it took 3 1/2 weeks after Cabela’s actually received the return for the credit to hit my credit card account. Apparently this is their normal procedure since when I called I was told it takes two to three weeks after the return is received. In my case 3 1/2 weeks. In my opinion this is unacceptable and I will not be shopping there again.

I shopped for the last time at Cabela's. I bought an awesome shirt for Christmas for my son for Christmas, which he loved, but it was small on him. I went to the store to exchange it and there weren't any more. When I went back to the service desk, they had thrown my shirt AND receipt in the bins of items to be put away! The "customer service" rep agreed to check to see if she could order it from the warehouse, while doing several eye rolls and minimum conversation. She told me it would arrive at his house (9 hours away from me) the day after Christmas. A week after this he said it hadn't arrived yet. Checking on-line I saw that the order had been "canceled!" No one had notified me, nor offered a refund. I called the store, who told me to contact the 800 number. The lady there was nice, and told me she had many of a different color in stock, so we ordered that color, which was supposed to arrive January 10th.

I bought a Remington 783 rifle at Edmonton north. The rifle did not function as it was supposed to (Problem bringing up the round from the magazine to be chambered) which apparently is common with this model. When I went back to Cabela's one month after purchasing it they were no help as they only sell them. You are on your own once you leave the store. I just wanted help on what to do or where to get help from Remington. May as well bought a gun at an auction sale or on Kijiji you might get more help.

Ordered a pair of Moosehide slippers, and they were drop shipped from Minnetonka Moccasin and received in good time. The slippers were defective with a large wrinkle in the sole under the toe. Called Cabela's customer service and was told they would e-mail a return FedEx label. That takes a day. (to e-mail a label) I returned the slippers, which they had received 2 days ago, and today called and asked for update on my order. Live chat informed me returns were 5 weeks behind and there was no way I'd get a new pair in time for Christmas. They don't provide updates on returns, according to live chat. I'm betting they won't be 5 weeks behind on my credit card statement. This used to be a great company with great customer service, but they have probable seen my last order.

On November 27, I ordered four pair of kids neoprene boot. They had these same boots available in the store, but beginning the 27th, the boots were going on a price break (sale). It is now December 19th. I received 3 of the boots but not the fourth pair. I contacted the store about the boots, as they are Christmas presents for grandchildren, and was told they expected a shipment in on December 30th, but couldn't be positive about that date or that the boots would be in that shipment. So why would you put an item on sale that you understock? Why is it taking so long to restock a regular item that is carried in the store year round? Why would it take over thirty days to restock an obviously popular item after a sale? And most important, why didn't anyone alert the buying public that children's neoprene boots were the "HOT" item this Christmas! This is bad form on Cabela's part.

The worst outdoor sports business ever! They will throw Black Friday deals, you will purchase in stock, it then will fall in backordered status then they will cancel the order without your consent or any notification. 3 years in a row, Cabela's always does that. They simply keep your money 3 weeks, invest in some stocks or bonds and profit from banking your money, then cancel your order without honoring the price or the deal offer on a different color or model of the same identical item. That's why Academy or your local stores are much better than these clowns. Nothing but disappointment right before Christmas!

Went to Cabela's in mid September looking for some hunting clothing for my 8 tear old grandson. Looked all over the clothing sections and there was not one piece of hunting clothing for any youth in the Greenville, SC store! I mean it's mid September and hunting season had already been in full swing for a couple of weeks! I had to then go and find a so called "sales associate" and he stated that the youth clothing would soon be in stock!

The worst experience I have ever had ordering something online!! First they don't send the entire product. Ordered a fishing bucket with seat - didn't receive seat. Then they resent the correct order to us. We returned the incorrect order, FedEx tracking shows they received the return. Then 3 days later receive a letter that I owe them money for the original order. Called them and said, "It shows you have the return." Customer service says well they are behind on returns by 3 weeks or so, so expect to receive another letter saying I have a balance due. I will NEVER order from Cabela's ever again. They make the error, then I have to call, drop off return, call again just to fix their mistake. NEVER AGAIN!!!

Shoes didn't fit. No paperwork in package. No packing list, receipt, or return label. Your website sucks for returns. No link for returns, mailing label or any other of the usual customer service items I expect from an online vendor. Then a hard to find link for returns and a form to download and fill out. I spent 10 minutes trying to figure out my "customer number" the first question on sheet. I searched my account information and could not find it!!! YOUR online service will stop me from shopping with you again. I didn't mind paying return shipping but you could have been MUCH more helpful. Take a look at Gander, Bass Pro, or Amazon. YOU CAN AND SHOULD BE DOING BETTER. My shoes are on the way back to you and I have purchased others from another vendor with a reasonable return policy. This is 2019 and there are many models of how to do internet sales with a little more consideration for customers.

I just wanted to warn everyone about a shady move Cabela's pulled on me. I had ordered a Frankford Arsenal Brass Tumbler on sale which was backordered but since it was such a good deal I figured it was worth waiting. A few days later I get a call from their customer service saying "hey your backordered item shipped, however there was an error in our ad and we meant to post it for the "LITE" version instead so we sent you that one instead". They knowingly sent me a WAY lesser value item ($100 vs $180) than I had ordered hoping that I would just accept it and be done. Instead I had to waste my time sending this item back, because of their shady move. They called to let me know they sent me a crap item instead of what I ordered, but they couldn't call and see if I even wanted the item before wasting my time having to send it back?

If you have to go to Cabela's give yourself a lot of extra time. It is difficult to find someone to help you even though the store in Gainsville seems full of staff. They are all off doing something, talking to each other or "do not work in that department". One of the most frustrating shopping experiences I've had in a long time.

I shopped vigorously when I was shopping for my smoker. I made my mind up and purchased the Cabela's Pro Series 36" smoker. The first one showed up damaged after waiting 6 weeks for it. The second one came in quicker and couldn't wait to use it. I have had my smoker for just under a year, but from the start, I noticed that everything was cooking way faster than what it was supposed to. I ended up getting an indoor grill thermometer just so I could check the internal temperature of the grill. When I had it set at 180 degrees, the inside temperature was at 265 degrees. I could not get it to even stay under 200 degrees unless I left the door partially open. Then when I would use it like an oven, it would shut off when it got around 300 degrees. I would go outside to check on it and it wasn't even working.

I went there on 6-22-19. Waited 3 hrs. The staff are braindead and can not do anything without direction. Their lack of understanding the laws are mind boggling. It took 3 staff members to help 1 person at a time then my girlfriend was not even able to buy a simple rifle cause the staff's understanding of laws was lacking so enormously, she upgraded her driver's license to enhanced so not having new ID yet. DOL will punch the date which means cannot be used for valid drivers licence but still good for ID. She had her paper copy for new driving license. She had her military ID, and staff thought a license with the date punched made ID no good NO. If it's punched on the name or DL# then cannot use for ID. You do not have to have a licence to drive to buy a rifle stupid.

I Purchased a pair of Cabela's "Readhead" brand Front Range hiking boots in March 2019. I paid full price at the time ($59.99) and after 3 months of use there are holes where the soles are starting to wear through. After three months!! I don't have the receipt or the box so I can't take them back. Just a poorly designed product seemingly engineered to fail! Very unhappy.

Useless waste of oxygen when you call support. I was a cutomer for 10 years. 0 zero problems. Capital One takes over and boom late fees and interest for a electronic payment being late. How can a electronic payment be late when it posts 3 days before the payment is due. I will use up my points this weekend and close this account. Goodby Cabela's I will take my money elsewhere.

I purchased a Alumacraft bass boat with a Yamaha engine from Cabela's. I spent over $20,000. Today, when I called to make an appointment to have my Yamaha motor serviced for the summer season, I was told that Cabela's is no longer offering warranty or maintenance on my boat and motor, even though my boat is still under warranty. Cabela's Corp Customer Service states that due to their being purchased by Bass Pro Shop, certain considerations of merchandise had to be changed. Translation, we sell Tracker boats and Mercury motors now. I was instructed to call their parent Bass Pro Shop with any complaints. Bass Pro's Tracker Rep Kim, told me to find a local shop to service my boat as neither Cabela's or Bass Pro Shop will provide any service for my boat. Wonderful way to treat a 30 year plus customer.