Louis Vuitton Reviews

I purchased a digital order for a bag that cost nearly $2,000, and after just two weeks, I noticed the fabric started to change color. I called customer service, and they informed me that I could come to the store for an exchange or return since it was within 30 days. Today, I took my two kids to the store, but I felt a sense of discrimination and was not welcomed at all. It was a truly unpleasant experience, and I won’t be returning.

I am very disappointed with the Louis Vuitton. I took my purse to get repaired. The lady who My Repair inspected my purse really well and put on the receipt that my purse was well taken care of. Nothing was wrong with it. When I got it back it had like maybe five slashes on each side where they put the handle it needed a handle when they were putting the handle. They stretched it out a little too much and it’s terrible that they refused to replace my bag. They sent it to me by mail. I did pay $390 for the repair.

If I could rate them a zero I would. Not the stores mind you however the corporate office policies. I love to purchase LV bags for my family and many times complete strangers that have never had one before. Went a long time doing this and all of a sudden was 'banned' for two years even from coming in the stores due to 'excessive purchases'. No returns, just purchases. It was a NASTY letter that was incredible to read. I was so angry and humiliated at the same time. I cannot believe they dislike their customers so very much! I love their bags, despise the company itself however. I can see explaining a policy like that once you hit whatever limits they have, but just sending me that letter and refusing me at the store making a purchase was so very embarrassing and unnecessary.

My boyfriend gifted me a Nanogram Strass Bracelet that he purchased from the LV store at West Edmonton Mall. The sales clerk suggested that he upgrade his purchase to this bracelet because it had rhinestones. After wearing it for about 3 months, one of the rhinestones fell off. I called the LV representative (whose card was provided as part of the purchase), but the number could not be connected. I called LV and they said to bring it into the store. When I brought it into the store, the sales clerk said that it was past the return/exchange date, and that they would contact the manager about what they could do. I was fine with paying the repair price if that was needed. I waited for the phone call and did not receive one. I contacted the sales representative and she said that she talked to the manager and doesn’t know why no one has contacted me yet, but that she would bring this up with the manager again. I waited for weeks and there was still not contact.

I went to the LV store at Northpark Mall in Dallas TX on 9/26/24. I was treating myself to a new handbag. I've been a faithful customer for the last 25 years. My sales associate saw me walk in the door and greeted me. I noticed the back part of the store was roped off and something was going on. I was told a Fashion show. I saw a bag in that area that was roped off. My SA went ask a man if we could go look at the handbag and he was told yes. We went into that area I looked at the bag and was going to buy it. My SA asked if I would like a glass of champagne. I said yes. He called the server over. I got a glass. Was about to drink it when a ** man came behind me and told me I could not have the champagne because I was part of the fashion show. My SA told him I was his client. He said she cannot drink it. I put the glass down. The man walked off. People looking at me like I stole something. I'm a ** Woman and I was dressed in tshirt and shorts.

I purchased these shoes & crossbody just over a month ago from LV online. Wore them for the first time a couple of days ago with an outfit that I've worn and washed multiple times & there were some color transfer to the backside of the bag and the shoes have a lot of holes around the edges obviously a manufacturer defect. Louis Vuitton has done nothing to assist me. They do not have any of this as a disclaimer on their product prior to purchasing, and because they are who they are, they believe it's OK to regrettably say, "There is nothing we could do to assist." I would've had better luck purchasing this as a knock off because at least they probably would honor their product. I would never purchase anything from Louis Vuitton nor refer anyone to Louis Vuitton, Gucci gives the best product, presentation and I'd imagine customer service if needed. However, didn't as their product is flawless.

If i could rate this a zero!! I would!! Customer service has had my new purse Graceful MM since June of 2024. It is now going on mid September 2024 and they have no idea when the strap and hardware will be in to fix my Purse... First of all, it is very poor quality when a 1756 dollar purse starts to lose the binding edges around the handle strap within a couple months and then you send it in and all they can say after 3 months is they don't know when the parts will be in!!! This is unacceptable!!! Suppose to have a high standard of workmanship for these very pricey bags!!!! And no one is willing to offer another solution.. Just put some different hardware on it they suggest! It doesn't even belong to this particular purse!!

I received this as a gift from my husband. You can tell from the photos that the leather is peeling everywhere on this handbag. You can tell from the condition of the patina that I take extremely good care of the item and to have it peeling is absolutely not acceptable for the cost. I would never recommend this brand.

I love a mule as a gift for my sister from the site and got an email from ups it was delivered to the store. I had to wait 4 days to get an email from the store it was ready… I pick it up from the store on my lunch break. When I got home after work my sister tried the shoe on but was too small. I had her return the shoe the next day.. They were giving her a hard time. Told her it was wore that we can return it to the factory. I did that.

Worst Customer Service ever for what is supposed to be a luxury brand. For my son's 16th birthday I purchased a bottle of LV cologne from the website, it was supposed to come with a bag so the gift could be presented, it came with NO bag and the box was damaged, that part I can understand as that is on the delivery co. Today I contacted them for samples as my son wants to purchase is own next bottle and the online support said no repeatedly after asking me irrelevant questions and offered to send a bag now... What good would that do after the fact? I will not spend any more money with them, it's unfortunate as this is kind of an important gift for a 16th birthday and the whole experience has now been soured. Disappointed Mama