Louis Vuitton Reviews

I bought a double card wallet two months ago and it is already unusable. The cards are falling out of the wallet. I connected with LV customer service and LV repairs and they both told me they couldn't do anything about it. It was the worst customer service I have ever experienced. I've purchased LV items for years and this is the first problem I've had and they treat you like you are nothing. I will never purchase from this company again after the customer service I have experienced.

I've never written a formal complaint before but I am so upset about my experience with Louis Vuitton that I had to share! I purchased the LV Mare Flat Mule sandals for $1,060 in June, wore them for the first time last weekend for 2 hours and they tore the skin off of 4 of my toes. I'm attaching pictures below. I've gone round and round with their customer service who finally directed me to the local store. I brought the shoes to the local store who refused to take them back... even for a store credit, stating it's against their corporate policy!!! The manager as well as the associate literally acted like robots and had ZERO interest in me! I am so upset that I've spent my money at this establishment and will never be able to wear these shoes without socks... which will look ridiculous!!!!

I have been a loyal Louis Vuitton customer for years, but this experience has completely changed my opinion of the company. On May 20, I ordered three items. When the package arrived, one of the items was missing from the box. Based on the condition of the package, I believe it was stolen before delivery. I immediately contacted Louis Vuitton and followed every instruction they gave me. I submitted photos, answered the same questions multiple times, and even texted additional images directly to a supervisor after being asked to do so.

I am extremely disappointed with my recent experience and will not be making future purchases from Louis Vuitton. Unfortunately, this experience has also discouraged my family from shopping with the brand. I purchased the seven-piece perfume sample set and received it on a Monday. Upon delivery, I opened the package solely to evaluate the fragrances. I did not spray, wear, or otherwise use any of the samples. After smelling the scents, I determined that the product did not meet my preferences and decided to return it.

Stop suing people like you need more money. Disgusting. Product is certainly not worth the price. All my Louis has frayed or is broken or has missing buttons.

I purchased an OnTheGo MM Black less than a year ago at the Boca Raton, FL location. The material on the bag is already peeling, which is extremely disappointing given the price point and the expectations associated with a luxury product. I was informed that, according to your Quality Department, the issue is considered “wear resulting from use and natural aging of the material,” and therefore not a manufacturing defect. However, experiencing visible deterioration after only seven months of normal use is unacceptable for a product in this category.

Avoid purchasing Louis Vuitton knitwear — here’s why. I paid $1,200 for a Louis Vuitton sweatshirt, wore it once, and followed the care label instructions exactly before sending it to the cleaners. It came back unwearable — shrunken beyond repair. All of this happened within 30 days of purchase. What made this experience truly disappointing wasn’t just the defective product — it was Louis Vuitton’s complete failure to stand behind it. They didn’t even bother to inspect the garment. No review, no accountability, no resolution. As a longtime, repeat customer who has invested significantly in this brand, I expected far better. A company with Louis Vuitton’s reputation and price point should back their products without question. Instead, I was left with a $1,200 item I can’t wear and a customer service experience that was nothing short of insulting. Spend your money elsewhere — with a brand that actually values its customers.

I tried to purchase a handbag online and understandably they require a signature to make the delivery. What I don't understand is why they do not allow other options such as to keep at the delivery place for a pickup. Apparently, if you work for a living you don't deserve to receive their handbags. Message received Louis Vuitton and you just lost a customer for life.

Bought perfume at Yorkville branch and the store forgot to gave me the 2 sample promise as advertise upon my return home with the nice packaging. I wrote 8 email and they have the worst customer service. It's been over 2 months and still we are going back and forth and each email the same question asking for my name, add, email to nail me the 2 sample. Finally the 8 email it tell be no sample.

Had my LV for 2 years .. zipper coming away from bag and have to remove buckles to get to strap .. Cost to repair $ 400. My Michael Kors which I really beat up last forever! Will never buy LV again. Switching to Gucci!

I purchased my purse less than a year ago and I had it in the box longer than I had it. I am so disappointed and dissatisfied with this purse. Every time I carried the purse it fell off my shoulder most of the time. I decided to take it on a recent trip and it fell off my shoulder again. The whole time I was away I had to hold the strap while walking which was very uncomfortable because I had to keep being reminded that if I let go it's going to fall again. This is not how I carry my purses. I'm usually free walking and feeling proud of the purse I'm carrying. Very angry about this situation and disappointed that Louis Vuitton won't compensate me for this defective purse or at least fix it where the strap isn't falling from the balls. It breaks my heart that I spent so much money for this small purse with this problem.

LV declined to Return their leaking perfume set. They said that since the seal of package was opened you can't return product inside of the package. Guys how can you check the product without opening its package? Are you kidding and disregard your customers? Will never buy from LV again. Do not recommend to anyone who values themselves.

If I could give a zero, I would. I purchased a handbag at LV in South Coast Plaza in Costa Mesa, CA. I have actually purchased 3 bags, but this one in particular started peeling; the LV logo is coming off. I took it to the store, and they said there was nothing they could do about it. I sent in photos multiple times on their website, and nothing. I complained on the BBB and was told this is just normal wear and tear. Seriously, so their handbags that cost thousands of dollars, just last around 8 years, and you're supposed to just throw them out? The bag is 8 years old and in excellent condition. They said they could do nothing for me. This is clearly a quality defect; they never offered to make things right. I know people who have older LV handbags than mine, and they do not have the same issue.

We went yesterday to South Park Louis Vuitton. This lady can’t remember her name approached me, "Are you Lina?" I say yes. I was waiting inside the store for a while browsing with my husband. She talk me, "What are you looking for?" I show her my wish list. She talk me, "Those you want are very small." She only show me two bags and she was in a hurry like, "Are you going to buy today or not?"

Bought a bag 5 days ago, used 1 hour. Didn’t like the look of the bag, create rings underneath. I am trying to return or exchange. The sales manager refuse to accept. Policy saying that, we have 30 days to return or exchange the item in good condition. But they refuse to offer either of them. Royalmount branch ….

Bought this bag from Louis Vuitton Dallas Galleria, March 2023. One ring that holds the belt broke July 2025. It is a manufacturing defect. The store staff told me it would cost $100 to fix it. I paid over $2200.

I wish I had checked this website before buying my Louis Vuitton wallet...or numerous other LV items. After being a decades long satisfied customer, I went into the SF store to have an enamelled red snap repaired and was quoted over $100 to replace it. They offered to send it to headquarters for maybe a different outcome which I went ahead with. Quote from headquarters was $195...for a snap on a wallet. Do not buy this brand. They do not stand behind their products.

Please do not support this company. I have bought several bags and wallets from LV. However; a few weeks ago I purchased a bag and wallet from LV for my mom. My mom loved the bag and wallet, but the strap was too short. I went to return the bag 2 days later. (They have a 30 day return policy.) The lady I approached, looked at the bag for about 30 seconds. Said the bag had been used. I told her it had not been used and I’d like to speak to someone else. The manager walked out, told me to leave. She wouldn’t look at my bag or wallet and demanded I leave the store. I repeated… Please look at my bag, it has never been used. She then got mall security to escort me out of the store.

Purchased high end piece of jewelry. They sent wrong item that was a piece of junk. Return claims item sent back is not authentic. Now no item and no refund. Absolutely rancid. Horrible experience. Do not purchase as you will regret it for a lifetime. BUYER BEWARE!!

Last Saturday I went to the LV store Valley Fair in Santa Clara with a pair of slides I bought in 04/2022 for quite a steep price. On the right foot the canvas was cracked in two places. After waiting for over 20 minutes, a repair specialist came and told me that LV doesn’t repair shoes and that because I bought the shoes three years ago, there is nothing they can do. Even worse, the store manager, Savannah, came and told me that because only one shoe was damaged, it’s not a quality issue, but probably the way I walk.

We bought a large size LV hand bag with Shoulder Strap in London for about 3 to 4 years about $3500+/-. The Shoulder Strap, bag handles, and lacquered seams started to become sticky/melting. It stained her clothing and leaves sticky residue on surfaces when she wore. It is terrible quality management and workmanship. It cost as much to repair the bag as it cost to purchase new. Louis Vuitton will not stand behind their quality of their products. Totally unaccountable when discussing with 4 representatives.

Subject: Very Disappointed with Online Order.

I’ve been a loyal customer of LV and have spent over 20k with them the last couple years. The way they handled my claim with UPS was horrible. I pretty much got left in the dark, and they did not investigate my situation thoroughly. In the end, I was able to get my money back by going through my bank (and for them to have the audacity to try to fight back my dispute). This was by far, the worse experience I’ve ever had, and going through the stress of it affected my mental health. I learned a big lesson to never exchange/return a purse through mailing (mind you, it was a defective purse) because if something happens, LV does not have their customers back, even with evidence and proof.

I just received order #**, the miniature perfume set (over $400), and I am in shock. The container was placed in the box sideways. I wanted to be careful opening it knowing this, so I slowly and gently pulled the top off. One of the bottles (Attrape-Reves) was broken into a million little pieces. Those pieces started to fall out as I opened the box. I tried to catch more from falling, and I cut my left index finger and thumb, which are still bleeding as I type this.

Can I just start off by saying horrible customer service!! Just horrible!! December 17th I purchased 2 wallets for my dad and brother. On December 19 I initially emailed them that upon receiving the packages the boxes were deemed to be empty but the packages did not seemed altered. I reached out to them gained 20th to chat and spoke with Ariel who initially told me to upload pictures and a police report. I did that. I was told that the pictures were received and UPS claims takes 14 DAYS to resolve.

I attempted to order a bottle of their Meteore Cologne two days ago, and then again today. Their online ordering system would not approve my purchase and kept coming up with an "Error Code", so I called their Customer Service phone number. The people I spoke with during numerous calls were all polite, but very incompetent in resolving my ordering issue. I was told that my purchase was blocked, but that they didn't know why. After checking all my mailing, credit card, and personal information I was told to try again via an email link that they sent me.

LV doesn’t take good care of their customers because their prices are not compatible with their quality. The logo on my purse was oxidized and turned ugly after a very few time uses. I filed the complaint, but they refused to fix the issue. I wished I could use that money to shop other brands which value their customers than LV. Research carefully before buying LV products!

Terrible company. Horrible client services. Only want money from consumers. Soddy workmanship and craftsmanship and do not care. My husband had his wallet for days. Never used it. Took it out of dust bag, initials were peeling off. They offered to fix for $400 dollars. After 7 days. Do not buy anything from them.

I purchased a digital order for a bag that cost nearly $2,000, and after just two weeks, I noticed the fabric started to change color. I called customer service, and they informed me that I could come to the store for an exchange or return since it was within 30 days. Today, I took my two kids to the store, but I felt a sense of discrimination and was not welcomed at all. It was a truly unpleasant experience, and I won’t be returning.

I am very disappointed with the Louis Vuitton. I took my purse to get repaired. The lady who My Repair inspected my purse really well and put on the receipt that my purse was well taken care of. Nothing was wrong with it. When I got it back it had like maybe five slashes on each side where they put the handle it needed a handle when they were putting the handle. They stretched it out a little too much and it’s terrible that they refused to replace my bag. They sent it to me by mail. I did pay $390 for the repair.

If I could rate them a zero I would. Not the stores mind you however the corporate office policies. I love to purchase LV bags for my family and many times complete strangers that have never had one before. Went a long time doing this and all of a sudden was 'banned' for two years even from coming in the stores due to 'excessive purchases'. No returns, just purchases. It was a NASTY letter that was incredible to read. I was so angry and humiliated at the same time. I cannot believe they dislike their customers so very much! I love their bags, despise the company itself however. I can see explaining a policy like that once you hit whatever limits they have, but just sending me that letter and refusing me at the store making a purchase was so very embarrassing and unnecessary.

My boyfriend gifted me a Nanogram Strass Bracelet that he purchased from the LV store at West Edmonton Mall. The sales clerk suggested that he upgrade his purchase to this bracelet because it had rhinestones. After wearing it for about 3 months, one of the rhinestones fell off. I called the LV representative (whose card was provided as part of the purchase), but the number could not be connected. I called LV and they said to bring it into the store. When I brought it into the store, the sales clerk said that it was past the return/exchange date, and that they would contact the manager about what they could do. I was fine with paying the repair price if that was needed. I waited for the phone call and did not receive one. I contacted the sales representative and she said that she talked to the manager and doesn’t know why no one has contacted me yet, but that she would bring this up with the manager again. I waited for weeks and there was still not contact.

I went to the LV store at Northpark Mall in Dallas TX on 9/26/24. I was treating myself to a new handbag. I've been a faithful customer for the last 25 years. My sales associate saw me walk in the door and greeted me. I noticed the back part of the store was roped off and something was going on. I was told a Fashion show. I saw a bag in that area that was roped off. My SA went ask a man if we could go look at the handbag and he was told yes. We went into that area I looked at the bag and was going to buy it. My SA asked if I would like a glass of champagne. I said yes. He called the server over. I got a glass. Was about to drink it when a ** man came behind me and told me I could not have the champagne because I was part of the fashion show. My SA told him I was his client. He said she cannot drink it. I put the glass down. The man walked off. People looking at me like I stole something. I'm a ** Woman and I was dressed in tshirt and shorts.

I purchased these shoes & crossbody just over a month ago from LV online. Wore them for the first time a couple of days ago with an outfit that I've worn and washed multiple times & there were some color transfer to the backside of the bag and the shoes have a lot of holes around the edges obviously a manufacturer defect. Louis Vuitton has done nothing to assist me. They do not have any of this as a disclaimer on their product prior to purchasing, and because they are who they are, they believe it's OK to regrettably say, "There is nothing we could do to assist." I would've had better luck purchasing this as a knock off because at least they probably would honor their product. I would never purchase anything from Louis Vuitton nor refer anyone to Louis Vuitton, Gucci gives the best product, presentation and I'd imagine customer service if needed. However, didn't as their product is flawless.

If i could rate this a zero!! I would!! Customer service has had my new purse Graceful MM since June of 2024. It is now going on mid September 2024 and they have no idea when the strap and hardware will be in to fix my Purse... First of all, it is very poor quality when a 1756 dollar purse starts to lose the binding edges around the handle strap within a couple months and then you send it in and all they can say after 3 months is they don't know when the parts will be in!!! This is unacceptable!!! Suppose to have a high standard of workmanship for these very pricey bags!!!! And no one is willing to offer another solution.. Just put some different hardware on it they suggest! It doesn't even belong to this particular purse!!

I received this as a gift from my husband. You can tell from the photos that the leather is peeling everywhere on this handbag. You can tell from the condition of the patina that I take extremely good care of the item and to have it peeling is absolutely not acceptable for the cost. I would never recommend this brand.

I love a mule as a gift for my sister from the site and got an email from ups it was delivered to the store. I had to wait 4 days to get an email from the store it was ready… I pick it up from the store on my lunch break. When I got home after work my sister tried the shoe on but was too small. I had her return the shoe the next day.. They were giving her a hard time. Told her it was wore that we can return it to the factory. I did that.

Worst Customer Service ever for what is supposed to be a luxury brand. For my son's 16th birthday I purchased a bottle of LV cologne from the website, it was supposed to come with a bag so the gift could be presented, it came with NO bag and the box was damaged, that part I can understand as that is on the delivery co. Today I contacted them for samples as my son wants to purchase is own next bottle and the online support said no repeatedly after asking me irrelevant questions and offered to send a bag now... What good would that do after the fact? I will not spend any more money with them, it's unfortunate as this is kind of an important gift for a 16th birthday and the whole experience has now been soured. Disappointed Mama

I purchased an Iena signature bag for my wife in 2018. After 3 years the fabric has started peeling off. Have gone to 2 stores, and even sent it back to the company for review/potential repair. When visiting stores for a remedy, they blamed us for damaging the bag with things like hand sanitizer. I mean, seriously, who rubs their bag with hand sanitizer??

Back in November of 2023. I purchased two. L. V. Bracelets for my two daughters who over the years have invested thousands of dollars in purchases of L.V. Bags, accessories and costume jewelry. Today I went to the Fashion Valley store in SD Ca. One of the bracelets is defective. The gold plating has disappeared. I was told that because it is considered costume jewelry there is no warranty. I have to say for a company that has made over 79 billion dollars off of people like me and my girls I think their policies are lacking in good judgment. Do not buy their costume jewelry. it is junk and does not hold up under every day use. Not worth the $400 dollars I paid.