Louis Vuitton

Louis Vuitton

 3.8/5 (400 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 2, 2023

My family's credit card was illegally used for online payments at Louis Vuitton stores, which has caused a lot of trouble for my family. I would like to know if Louis Vuitton has any measures to protect customer payments and ensure that payments are made by the correct person using a secure payment method. Does Louis Vuitton allow its retail stores to accept customer payments without using physical credit cards or reliable payment applications (such as Apple Pay, WeChat Pay, Alipay, etc.)? In my family's case, someone used an insecure payment method for online payments at a Louis Vuitton store, which is not common in physical stores. I would like to know why Louis Vuitton did not verify this transaction to ensure its validity. Since Louis Vuitton is unwilling to provide detailed information about the credit card being illegally used for online payments in their stores, I would like to further understand this matter.

In addition, according to Louis Vuitton Hong Kong's payment policy on their official website, the billing address of the customer must match the address on the credit card when placing an order, or the company will not be able to process the order. However, in my family's case of fraud, the credit card address was completely different from the billing address used for payment, but Louis Vuitton still processed the order. Does this mean that Louis Vuitton did not comply with its own online payment policy? Can you explain the reason for this situation?

Finally, I have raised these issues with Louis Vuitton Hong Kong, but they have not answered my questions or provided any explanation. They simply emphasized that the transaction was legitimate without explaining why the illegal online payment occurred in their retail store. I am very dissatisfied because Louis Vuitton has shown no willingness to explain the problem or take responsibility as a high-end brand. I would like to further understand these issues and hope that Louis Vuitton can resolve them.

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Verified Reviewer
Original review: April 11, 2023

I called Louis Vuitton and attempted to get customer service to work with me to get UPS to either hold the delivery or change the destination location. Welp that went nowhere and the item will now be returned to Louis Vuitton from UPS. Lets not forget LV - YOU'RE NOTHING WITHOUT YOUR CUSTOMERS.

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    Verified Reviewer
    Original review: April 10, 2023

    I own numerous LV purses and a scarf. I'm very cautious and careful with my purses. I rotate carrying them. I had a issue with the stitching on one of them after a year of purchase and my purse was replaced. Now I'm having another stitching issue with the same purse. (Second time) This time I'm told they can sell me a new strap/handle for $300+. I was not offered a repair. This is ridiculous. Beware before you purchase an expensive item. My last LV purchase. Next time I receive a compliment regarding my purse, the response will not be positive.

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    Verified Reviewer
    Original review: April 7, 2023

    Worst customer service. Have a boot that's considered defective and they did nothing to help. Do not purchase any boots because if you have a defect they will consider it wear and tear and not do anything about it. I do not recommend their boots. Very low end quality specially the suede. All the motif is gone and they did nothing to fix it. LV is not what it used to be. They don't care about their clients. I will be posting pics of my boots once I receive them back from them. This was the bad service from Montreal.

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    Verified Reviewer
    Original review: April 6, 2023

    I have several LV bags. I pulled out a larger one that was purchased in May of 2018, that I rarely carry due to its size and noticed several areas where the pattern had faded, to the point where it looked fake. Of course, I can’t carry it now. I contacted LV, set up a virtual appointment and included pictures. They never responded. When I finally checked, my repair ticket was deleted, no notes, nothing. I called and the rep said that this particular bag cannot be repaired. I said fine, what are my other options? She said none, other than to take it in to a store, but they will most likely say the same thing. She also said the notes said they tried to contact me 3 times. That is a full out lie. I would know if LV tried to contact me. If they did, why was no message left.

    Why does LV not stand by their very expensive products. I have Tory and Dooney bags that have lasted longer. Now I’m stuck with a bag I can’t even sell on consignment. Shame on you LV. You should have at least offered me a reasonable credit towards a new purchase. I know one thing for sure. I will not spend my hard earned money on another one, and I will take the 3 others I own to the nearest consignment shop.

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    Verified Reviewer Verified Buyer
    Original review: March 10, 2023

    I bought shoes in Louis Vuitton Store in Jacksonville Florida on 12/30/22. Sales person name was Markella S. They didn’t have my size and I bought half size bigger making sure that I can exchange in PA if I decided to. So I received the shoes and went to the store to exchange it and they said no because shoes were worn (I never worn them). So, I called the store and send shoes to them. Couple days later, they texted me and told me that shoes were worn and they are on the way back to me. I received them, called customer service and send them pictures.

    After a month or more, they said the shoes look worn and they can’t do anything. I called in customer service so many times and they were supposed to call me back, but never did. I never had that kind of experience in my life. So disappointed about sales person Markella and service they provide (shoes were store sample and that why the bottom looks worn). They not allowed to send any products in that condition to customers, but she did. So, it’s almost 2 months and my problem not solve. Still on the phone with them and no solution.

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    Verified Reviewer
    Resolution response: March 26, 2023

    Although it was resolved in the end, it still took a toll on me. I hope their HR will take "good character" into account when hiring people in the future, and making their internal complaint process more open to the public.

    Original review: March 8, 2023

    1. Known product defect with an unfixable bag, no replacement or refund options for a discontinued bag, only offered an exchange for another item higher in value and need to pay for the difference. 2. The floor staff and manager was unhelpful, indifferent, not willing to offer any assistance, provide inconsistency and faulty information and make things more difficult to cause lots of inconvenience. 3. Took unreasonable long time to find an exchange value and did not provide me with the purchase invoice, although I've been asked both through the call center and the physical store, I still haven't received the original invoice until today (3 weeks after the transaction).

    4. No written replies or updates after I sent 3 emails to the Australia head office, The customer service I received was extremely lacking. there's no clear and public complaint method. 5. Refused to exchange the bag within 30 days period, because after experiencing the malicious bag scratching incident, they replaced the damaged bag (by their staff) once for me, they think this should also be counted. According to their company's policy, only one exchange allowed in 30 days. this is a quite amazing logic and excuse which leaves you speechless. 6. I had no bag repair nor exchange experience with them before, only the first time in the past 20 years. I cannot believe that I had so many unpleasant and awful experience with them, it makes me lose faith in their company's culture, their after-sales customer service is not matching their high prices.

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    Verified Reviewer
    Original review: Jan. 9, 2023

    After a year of steady use, always placing on seats and being careful with the bag, all 4 corners are peeled. Have read many of the same complaining about the design flaw. People seem to think that all repairs are free and lifetime with LV - not only are they not free, this is such a design issue there is no repair for it. My D&B and Tory Birch bags have held up 10x better.

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    Verified Reviewer
    Original review: Dec. 19, 2022

    I must say that I am highly disappointed with LV. I purchased a few items overseas and loved the items, until one of my bags' metal link chain broke, now people ...these purses aren't any lower than a few thousand dollars and the strap broke while I was walking down the street... Needless to say I didn't worried because I thought LV will always stand behind their products so I was told, as we walked into the Charlotte location at least 5 sales people were kissing this client's ** that was holding at least 5 shopping bags? Fine. Not mad. However when I walked in with a shopping bag NO ONE noticed. I guess they thought it was a return piece, but all I wanted was to get my bag fixed, my 2 month old bag that I used for a total of 3 weeks maybe ...

    I purchased the bag overseas and that's a jinxed apparently as they could not do anything for my NEW hardly used bag other than I had to pay $400 dollars for the repairs and I had to wait 6 months to get my bag again. The sales GIRL was so NOT helpful AT ALL, sad as you would think they will want to help and service you but was not concern about how worried I was and how concerned I was about my bag. I left the store sad and depleted as NO ONE was able to help. Do not waste your money. I'll keep what I have purchased and use, however I am not proud to wear your products. LV I am sad and disappointed.

    6 people found this review helpful
    Verified Reviewer
    Original review: Dec. 17, 2022

    After spending 30 minutes on hold to get a copy of my receipt, the "Client services agent" informed me that she could not send it to the confirmed email because it's my wife's. I initially wasn't sure whose info the purchase was under as we have bought multiple items. I gave her my email, and my wife's phone number, but because I told her it wasn't my phone number, she refused to talk to my wife, or solve the issue. When I stated my wife is next to me, she said I needed to start over (spend another 30 minutes on hold to speak to a different agent), because they can't verify her. I said, "You just told me the phone number I gave you is accurate, and you can clearly see all the correct info, why don't you simply send the receipt."

    What harm comes from sending a confirmed receipt to a confirmed account? Even if I am a fraud (I am not), what harm is sending it the correct email on file. This is the stupid crap that turns people away. While LV is hit today, it;s this wasteful dismissiveness of their customers that will be their downfall. They will see a day when there are no longer lines for their stores, and I won't spend another dime with them. Common sense states that if someone pays you $5-7k for a purse, the last thing you should do is waste their time.

    2 people found this review helpful
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    Louis Vuitton Company Information

    Company Name:
    Louis Vuitton