Louis Vuitton

Louis Vuitton Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Louis Vuitton

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Louis Vuitton Reviews

Filter by Rating

  • (27)
  • (3)
  • (4)
  • (15)
  • (339)

Popular Mentions

    How do I know I can trust these reviews about Louis Vuitton?
    • 4,568,520 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Louis Vuitton?
    • 4,568,520 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Price

    Reviewed Nov. 11, 2024

    I purchased a digital order for a bag that cost nearly $2,000, and after just two weeks, I noticed the fabric started to change color. I called customer service, and they informed me that I could come to the store for an exchange or return since it was within 30 days. Today, I took my two kids to the store, but I felt a sense of discrimination and was not welcomed at all. It was a truly unpleasant experience, and I won’t be returning.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Oct. 16, 2024

    I am very disappointed with the Louis Vuitton. I took my purse to get repaired. The lady who My Repair inspected my purse really well and put on the receipt that my purse was well taken care of. Nothing was wrong with it. When I got it back it had like maybe five slashes on each side where they put the handle it needed a handle when they were putting the handle. They stretched it out a little too much and it’s terrible that they refused to replace my bag. They sent it to me by mail. I did pay $390 for the repair.

    They sent it to me by mail. When I got it I called them and they said no, that my purse was like that already and that is not true because the lady who help me said if there was anything wrong with a canvas, they were not able to repair my purse and receipt that I got stating the things my purse had when I sent it out for Repair said it was in great condition. Nothing was wrong with it. I spoke to the repair manager Josh at the Scottsdale store. He said he was not gonna refund me or give me credit for the purse they ruined. Actually they ruined two of my purses. They did give me credit for one, but for the other they said no. If you do take your purse out to Repair, please take pictures of it or even video it.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Retail Stores and Shopping delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Punctuality & SpeedStaff

      Reviewed Oct. 16, 2024

      If I could rate them a zero I would. Not the stores mind you however the corporate office policies. I love to purchase LV bags for my family and many times complete strangers that have never had one before. Went a long time doing this and all of a sudden was 'banned' for two years even from coming in the stores due to 'excessive purchases'. No returns, just purchases. It was a NASTY letter that was incredible to read. I was so angry and humiliated at the same time. I cannot believe they dislike their customers so very much! I love their bags, despise the company itself however. I can see explaining a policy like that once you hit whatever limits they have, but just sending me that letter and refusing me at the store making a purchase was so very embarrassing and unnecessary.

      Thanks for your vote! Report
      Verified purchase
      Customer ServicePriceStaff

      Reviewed Oct. 9, 2024

      My boyfriend gifted me a Nanogram Strass Bracelet that he purchased from the LV store at West Edmonton Mall. The sales clerk suggested that he upgrade his purchase to this bracelet because it had rhinestones. After wearing it for about 3 months, one of the rhinestones fell off. I called the LV representative (whose card was provided as part of the purchase), but the number could not be connected. I called LV and they said to bring it into the store. When I brought it into the store, the sales clerk said that it was past the return/exchange date, and that they would contact the manager about what they could do. I was fine with paying the repair price if that was needed. I waited for the phone call and did not receive one. I contacted the sales representative and she said that she talked to the manager and doesn’t know why no one has contacted me yet, but that she would bring this up with the manager again. I waited for weeks and there was still not contact.

      I called the sales representatives (on both LV cards provided) again and the phone calls could not be connected. I then called the LV online customer service and they told me to bring it into the store. When I explained that I did, they said that they will make a note on the system for the manager at the LV store to contact me. It has been months, and to date, no one from the LV store has contacted me regarding how I could get this bracelet repaired. I am profoundly disappointed in LV; I've bought several bags from them in the past, and expected better quality and service. Please do not purchase any jewelry from them; they are substandard and aren't worth the money.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed Sept. 30, 2024

      I went to the LV store at Northpark Mall in Dallas TX on 9/26/24. I was treating myself to a new handbag. I've been a faithful customer for the last 25 years. My sales associate saw me walk in the door and greeted me. I noticed the back part of the store was roped off and something was going on. I was told a Fashion show. I saw a bag in that area that was roped off. My SA went ask a man if we could go look at the handbag and he was told yes. We went into that area I looked at the bag and was going to buy it. My SA asked if I would like a glass of champagne. I said yes. He called the server over. I got a glass. Was about to drink it when a ** man came behind me and told me I could not have the champagne because I was part of the fashion show. My SA told him I was his client. He said she cannot drink it. I put the glass down. The man walked off. People looking at me like I stole something. I'm a ** Woman and I was dressed in tshirt and shorts.

      However I've spent thousands of dollars over the last 25 years I have a large LV collection. I told my SA that I would not be spending $5000+ dollars that day and left. This was before noon that day. I did not hear from anyone from LV regarding this incident. He tried to humiliate me that day which was completely outrageous over 2 oz of champagne! I sent message later that afternoon to LV. On 9/27/24 I called the LV office and told them about the incident the day before. Later that day a Heather called me saying that person was a vendor. I told her I did not believe that because no vendor would think they had that kind of authority to humiliate a customer. I believe it was the person in charge of the store that day because not 1 of the SA looking at this incident said anything to that person because he was their boss. Then Heather had the audacity to tell me she like to host a private reception for me and my friends to come shop! I told her absoutlely NOT!

      I'm insulted and you expect me to come back and spend money and bring my friends and spend money? I posted this incident on Tiktok and I've received over 50 messages from people who've been discriminated against and have complaint to LV and they have decided to ignore their complaints. So one in Authority at LV needs to contact me regarding this matter.

      Thanks for your vote! Report
      Customer Service

      Reviewed Sept. 19, 2024

      I purchased these shoes & crossbody just over a month ago from LV online. Wore them for the first time a couple of days ago with an outfit that I've worn and washed multiple times & there were some color transfer to the backside of the bag and the shoes have a lot of holes around the edges obviously a manufacturer defect. Louis Vuitton has done nothing to assist me. They do not have any of this as a disclaimer on their product prior to purchasing, and because they are who they are, they believe it's OK to regrettably say, "There is nothing we could do to assist." I would've had better luck purchasing this as a knock off because at least they probably would honor their product. I would never purchase anything from Louis Vuitton nor refer anyone to Louis Vuitton, Gucci gives the best product, presentation and I'd imagine customer service if needed. However, didn't as their product is flawless.

      Thanks for your vote! Report
      Customer ServicePrice

      Reviewed Sept. 9, 2024

      If i could rate this a zero!! I would!! Customer service has had my new purse Graceful MM since June of 2024. It is now going on mid September 2024 and they have no idea when the strap and hardware will be in to fix my Purse... First of all, it is very poor quality when a 1756 dollar purse starts to lose the binding edges around the handle strap within a couple months and then you send it in and all they can say after 3 months is they don't know when the parts will be in!!! This is unacceptable!!! Suppose to have a high standard of workmanship for these very pricey bags!!!! And no one is willing to offer another solution.. Just put some different hardware on it they suggest! It doesn't even belong to this particular purse!!

      Hard to believe that this is coming from a quote unquote...REPUTABLE COMPANY!!! The purse is under 6 months old! There needs to be a better alternative type of solution. At this point You couldn't pay me to purchase another one of these overpriced cheaply made purses. Sorry LV wont be a fool to your market any longer!!! They are rude and act like they are doing you a favor!! They have some nerve!!! Do yourself a favor don't purchase cheaply made high end bags like these where the tin gold coated hardware even fades out in a couple months of usage!!! BEWARE CONSUMERS. THE NAME DOENT FIT THE QUALITY OR SERVICE.

      Thanks for your vote! Report
      Price

      Reviewed Sept. 8, 2024

      I received this as a gift from my husband. You can tell from the photos that the leather is peeling everywhere on this handbag. You can tell from the condition of the patina that I take extremely good care of the item and to have it peeling is absolutely not acceptable for the cost. I would never recommend this brand.

      Thanks for your vote! Report
      Verified purchase
      Customer ServicePunctuality & Speed

      Reviewed Aug. 5, 2024

      I love a mule as a gift for my sister from the site and got an email from ups it was delivered to the store. I had to wait 4 days to get an email from the store it was ready… I pick it up from the store on my lunch break. When I got home after work my sister tried the shoe on but was too small. I had her return the shoe the next day.. They were giving her a hard time. Told her it was wore that we can return it to the factory. I did that.

      Few days later I got an email asking for my address to mail it because the shoe was wore.. when all I wanted was to exchange for a bigger size.. I call customer service, explain everything to girl and she told me there is nothing she can do to help.. like what kind of luxury brand is this.. This is my first time experiencing this. And I will never buy from them again.. like what my sister supposed to do with shoe that's smaller than foot.. Save it for it to rot.. We buy from your company to support you. And this is what we’re experiencing as a customer. They lost me and my sister as customers.

      Thanks for your vote! Report
      Customer Service

      Reviewed July 11, 2024

      Worst Customer Service ever for what is supposed to be a luxury brand. For my son's 16th birthday I purchased a bottle of LV cologne from the website, it was supposed to come with a bag so the gift could be presented, it came with NO bag and the box was damaged, that part I can understand as that is on the delivery co. Today I contacted them for samples as my son wants to purchase is own next bottle and the online support said no repeatedly after asking me irrelevant questions and offered to send a bag now... What good would that do after the fact? I will not spend any more money with them, it's unfortunate as this is kind of an important gift for a 16th birthday and the whole experience has now been soured. Disappointed Mama

      Thanks for your vote! Report
      Loading more reviews...

      Louis Vuitton Company Information

      Company Name:
      Louis Vuitton
      Website:
      www.louisvuitton.com