Louis Vuitton Reviews

Had my LV for 2 years .. zipper coming away from bag and have to remove buckles to get to strap .. Cost to repair $ 400. My Michael Kors which I really beat up last forever! Will never buy LV again. Switching to Gucci!

I purchased my purse less than a year ago and I had it in the box longer than I had it. I am so disappointed and dissatisfied with this purse. Every time I carried the purse it fell off my shoulder most of the time. I decided to take it on a recent trip and it fell off my shoulder again. The whole time I was away I had to hold the strap while walking which was very uncomfortable because I had to keep being reminded that if I let go it's going to fall again. This is not how I carry my purses. I'm usually free walking and feeling proud of the purse I'm carrying. Very angry about this situation and disappointed that Louis Vuitton won't compensate me for this defective purse or at least fix it where the strap isn't falling from the balls. It breaks my heart that I spent so much money for this small purse with this problem.

LV declined to Return their leaking perfume set. They said that since the seal of package was opened you can't return product inside of the package. Guys how can you check the product without opening its package? Are you kidding and disregard your customers? Will never buy from LV again. Do not recommend to anyone who values themselves.

If I could give a zero, I would. I purchased a handbag at LV in South Coast Plaza in Costa Mesa, CA. I have actually purchased 3 bags, but this one in particular started peeling; the LV logo is coming off. I took it to the store, and they said there was nothing they could do about it. I sent in photos multiple times on their website, and nothing. I complained on the BBB and was told this is just normal wear and tear. Seriously, so their handbags that cost thousands of dollars, just last around 8 years, and you're supposed to just throw them out? The bag is 8 years old and in excellent condition. They said they could do nothing for me. This is clearly a quality defect; they never offered to make things right. I know people who have older LV handbags than mine, and they do not have the same issue.

We went yesterday to South Park Louis Vuitton. This lady can’t remember her name approached me, "Are you Lina?" I say yes. I was waiting inside the store for a while browsing with my husband. She talk me, "What are you looking for?" I show her my wish list. She talk me, "Those you want are very small." She only show me two bags and she was in a hurry like, "Are you going to buy today or not?"

Bought a bag 5 days ago, used 1 hour. Didn’t like the look of the bag, create rings underneath. I am trying to return or exchange. The sales manager refuse to accept. Policy saying that, we have 30 days to return or exchange the item in good condition. But they refuse to offer either of them. Royalmount branch ….

Bought this bag from Louis Vuitton Dallas Galleria, March 2023. One ring that holds the belt broke July 2025. It is a manufacturing defect. The store staff told me it would cost $100 to fix it. I paid over $2200.

I wish I had checked this website before buying my Louis Vuitton wallet...or numerous other LV items. After being a decades long satisfied customer, I went into the SF store to have an enamelled red snap repaired and was quoted over $100 to replace it. They offered to send it to headquarters for maybe a different outcome which I went ahead with. Quote from headquarters was $195...for a snap on a wallet. Do not buy this brand. They do not stand behind their products.

Please do not support this company. I have bought several bags and wallets from LV. However; a few weeks ago I purchased a bag and wallet from LV for my mom. My mom loved the bag and wallet, but the strap was too short. I went to return the bag 2 days later. (They have a 30 day return policy.) The lady I approached, looked at the bag for about 30 seconds. Said the bag had been used. I told her it had not been used and I’d like to speak to someone else. The manager walked out, told me to leave. She wouldn’t look at my bag or wallet and demanded I leave the store. I repeated… Please look at my bag, it has never been used. She then got mall security to escort me out of the store.

Purchased high end piece of jewelry. They sent wrong item that was a piece of junk. Return claims item sent back is not authentic. Now no item and no refund. Absolutely rancid. Horrible experience. Do not purchase as you will regret it for a lifetime. BUYER BEWARE!!