Louis Vuitton

My family's credit card was illegally used for online payments at Louis Vuitton stores, which has caused a lot of trouble for my family. I would like to know if Louis Vuitton has any measures to protect customer payments and ensure that payments are made by the correct person using a secure payment method. Does Louis Vuitton allow its retail stores to accept customer payments without using physical credit cards or reliable payment applications (such as Apple Pay, WeChat Pay, Alipay, etc.)? In my family's case, someone used an insecure payment method for online payments at a Louis Vuitton store, which is not common in physical stores. I would like to know why Louis Vuitton did not verify this transaction to ensure its validity. Since Louis Vuitton is unwilling to provide detailed information about the credit card being illegally used for online payments in their stores, I would like to further understand this matter.

I called Louis Vuitton and attempted to get customer service to work with me to get UPS to either hold the delivery or change the destination location. Welp that went nowhere and the item will now be returned to Louis Vuitton from UPS. Lets not forget LV - YOU'RE NOTHING WITHOUT YOUR CUSTOMERS.

I own numerous LV purses and a scarf. I'm very cautious and careful with my purses. I rotate carrying them. I had a issue with the stitching on one of them after a year of purchase and my purse was replaced. Now I'm having another stitching issue with the same purse. (Second time) This time I'm told they can sell me a new strap/handle for $300+. I was not offered a repair. This is ridiculous. Beware before you purchase an expensive item. My last LV purchase. Next time I receive a compliment regarding my purse, the response will not be positive.

Worst customer service. Have a boot that's considered defective and they did nothing to help. Do not purchase any boots because if you have a defect they will consider it wear and tear and not do anything about it. I do not recommend their boots. Very low end quality specially the suede. All the motif is gone and they did nothing to fix it. LV is not what it used to be. They don't care about their clients. I will be posting pics of my boots once I receive them back from them. This was the bad service from Montreal.

I have several LV bags. I pulled out a larger one that was purchased in May of 2018, that I rarely carry due to its size and noticed several areas where the pattern had faded, to the point where it looked fake. Of course, I can’t carry it now. I contacted LV, set up a virtual appointment and included pictures. They never responded. When I finally checked, my repair ticket was deleted, no notes, nothing. I called and the rep said that this particular bag cannot be repaired. I said fine, what are my other options? She said none, other than to take it in to a store, but they will most likely say the same thing. She also said the notes said they tried to contact me 3 times. That is a full out lie. I would know if LV tried to contact me. If they did, why was no message left.

I bought shoes in Louis Vuitton Store in Jacksonville Florida on 12/30/22. Sales person name was Markella S. They didn’t have my size and I bought half size bigger making sure that I can exchange in PA if I decided to. So I received the shoes and went to the store to exchange it and they said no because shoes were worn (I never worn them). So, I called the store and send shoes to them. Couple days later, they texted me and told me that shoes were worn and they are on the way back to me. I received them, called customer service and send them pictures.

1. Known product defect with an unfixable bag, no replacement or refund options for a discontinued bag, only offered an exchange for another item higher in value and need to pay for the difference. 2. The floor staff and manager was unhelpful, indifferent, not willing to offer any assistance, provide inconsistency and faulty information and make things more difficult to cause lots of inconvenience. 3. Took unreasonable long time to find an exchange value and did not provide me with the purchase invoice, although I've been asked both through the call center and the physical store, I still haven't received the original invoice until today (3 weeks after the transaction).

After a year of steady use, always placing on seats and being careful with the bag, all 4 corners are peeled. Have read many of the same complaining about the design flaw. People seem to think that all repairs are free and lifetime with LV - not only are they not free, this is such a design issue there is no repair for it. My D&B and Tory Birch bags have held up 10x better.

I must say that I am highly disappointed with LV. I purchased a few items overseas and loved the items, until one of my bags' metal link chain broke, now people ...these purses aren't any lower than a few thousand dollars and the strap broke while I was walking down the street... Needless to say I didn't worried because I thought LV will always stand behind their products so I was told, as we walked into the Charlotte location at least 5 sales people were kissing this client's ** that was holding at least 5 shopping bags? Fine. Not mad. However when I walked in with a shopping bag NO ONE noticed. I guess they thought it was a return piece, but all I wanted was to get my bag fixed, my 2 month old bag that I used for a total of 3 weeks maybe ...

After spending 30 minutes on hold to get a copy of my receipt, the "Client services agent" informed me that she could not send it to the confirmed email because it's my wife's. I initially wasn't sure whose info the purchase was under as we have bought multiple items. I gave her my email, and my wife's phone number, but because I told her it wasn't my phone number, she refused to talk to my wife, or solve the issue. When I stated my wife is next to me, she said I needed to start over (spend another 30 minutes on hold to speak to a different agent), because they can't verify her. I said, "You just told me the phone number I gave you is accurate, and you can clearly see all the correct info, why don't you simply send the receipt."