Louis Vuitton Reviews

I just received order #**, the miniature perfume set (over $400), and I am in shock. The container was placed in the box sideways. I wanted to be careful opening it knowing this, so I slowly and gently pulled the top off. One of the bottles (Attrape-Reves) was broken into a million little pieces. Those pieces started to fall out as I opened the box. I tried to catch more from falling, and I cut my left index finger and thumb, which are still bleeding as I type this.

Can I just start off by saying horrible customer service!! Just horrible!! December 17th I purchased 2 wallets for my dad and brother. On December 19 I initially emailed them that upon receiving the packages the boxes were deemed to be empty but the packages did not seemed altered. I reached out to them gained 20th to chat and spoke with Ariel who initially told me to upload pictures and a police report. I did that. I was told that the pictures were received and UPS claims takes 14 DAYS to resolve.

I attempted to order a bottle of their Meteore Cologne two days ago, and then again today. Their online ordering system would not approve my purchase and kept coming up with an "Error Code", so I called their Customer Service phone number. The people I spoke with during numerous calls were all polite, but very incompetent in resolving my ordering issue. I was told that my purchase was blocked, but that they didn't know why. After checking all my mailing, credit card, and personal information I was told to try again via an email link that they sent me.

LV doesn’t take good care of their customers because their prices are not compatible with their quality. The logo on my purse was oxidized and turned ugly after a very few time uses. I filed the complaint, but they refused to fix the issue. I wished I could use that money to shop other brands which value their customers than LV. Research carefully before buying LV products!

Terrible company. Horrible client services. Only want money from consumers. Soddy workmanship and craftsmanship and do not care. My husband had his wallet for days. Never used it. Took it out of dust bag, initials were peeling off. They offered to fix for $400 dollars. After 7 days. Do not buy anything from them.

I purchased a digital order for a bag that cost nearly $2,000, and after just two weeks, I noticed the fabric started to change color. I called customer service, and they informed me that I could come to the store for an exchange or return since it was within 30 days. Today, I took my two kids to the store, but I felt a sense of discrimination and was not welcomed at all. It was a truly unpleasant experience, and I won’t be returning.

I am very disappointed with the Louis Vuitton. I took my purse to get repaired. The lady who My Repair inspected my purse really well and put on the receipt that my purse was well taken care of. Nothing was wrong with it. When I got it back it had like maybe five slashes on each side where they put the handle it needed a handle when they were putting the handle. They stretched it out a little too much and it’s terrible that they refused to replace my bag. They sent it to me by mail. I did pay $390 for the repair.

If I could rate them a zero I would. Not the stores mind you however the corporate office policies. I love to purchase LV bags for my family and many times complete strangers that have never had one before. Went a long time doing this and all of a sudden was 'banned' for two years even from coming in the stores due to 'excessive purchases'. No returns, just purchases. It was a NASTY letter that was incredible to read. I was so angry and humiliated at the same time. I cannot believe they dislike their customers so very much! I love their bags, despise the company itself however. I can see explaining a policy like that once you hit whatever limits they have, but just sending me that letter and refusing me at the store making a purchase was so very embarrassing and unnecessary.

My boyfriend gifted me a Nanogram Strass Bracelet that he purchased from the LV store at West Edmonton Mall. The sales clerk suggested that he upgrade his purchase to this bracelet because it had rhinestones. After wearing it for about 3 months, one of the rhinestones fell off. I called the LV representative (whose card was provided as part of the purchase), but the number could not be connected. I called LV and they said to bring it into the store. When I brought it into the store, the sales clerk said that it was past the return/exchange date, and that they would contact the manager about what they could do. I was fine with paying the repair price if that was needed. I waited for the phone call and did not receive one. I contacted the sales representative and she said that she talked to the manager and doesn’t know why no one has contacted me yet, but that she would bring this up with the manager again. I waited for weeks and there was still not contact.

I went to the LV store at Northpark Mall in Dallas TX on 9/26/24. I was treating myself to a new handbag. I've been a faithful customer for the last 25 years. My sales associate saw me walk in the door and greeted me. I noticed the back part of the store was roped off and something was going on. I was told a Fashion show. I saw a bag in that area that was roped off. My SA went ask a man if we could go look at the handbag and he was told yes. We went into that area I looked at the bag and was going to buy it. My SA asked if I would like a glass of champagne. I said yes. He called the server over. I got a glass. Was about to drink it when a ** man came behind me and told me I could not have the champagne because I was part of the fashion show. My SA told him I was his client. He said she cannot drink it. I put the glass down. The man walked off. People looking at me like I stole something. I'm a ** Woman and I was dressed in tshirt and shorts.