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Reviewed Oct. 5, 2023
My $1500 handbag is peeling and when researching the year I purchased this handbag, there was a peeling issue and clients were given a store credit. Repair department wanted to only replace the piping which was in good condition. Did not want to acknowledge the main issue I had the purse sent in for assessment. My handbags are kept in their duster bags and I rotate every month with all my handbags. Louis Vuitton has lost my trust in them.
Reviewed Sept. 28, 2023
Within 2 weeks of purchasing my sunglasses they were damage from having them in my handbag. The quality of the materials is very poor. I had them in my soft case and maybe my hand sanitizer drip on it. Their repair team only offered to fix the lens at a cost and not the frame which is of no help to me because they are damage in the middle and do not look quite attractive. I feel like the associate could have inform me on how to care for them knowing their sunglasses is so sensitive and easily damage especially being in the store for over 2 hours.
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Reviewed Sept. 7, 2023
If there’s option for 0 star, I would give it 0. I purchased a pair of the Louis Vuitton Run Away sneaker from its Valley Fair, San Jose, Ca. store in 12/2019. I sold it on eBay last week. However, eBay informed me that my Run Away sneaker failed to pass eBay’s authentication process. It’s considered as counterfeit item. I forwarded a copy of my purchase receipt to eBay, but eBay said they can’t authenticate a piece of paper. I brought my sneaker to LV’s Stanford store, Valley Fair store, called 1-866Vuitton, and emailed Louis Vuitton services but none of them is willing to help me resolve the issue. Louis Vuitton refused to authenticate the sneaker I bought from their store.
I paid full price for the sneaker and I want an authentic pair not counterfeit! This is a very serious matter if LV company store sold me a counterfeit product. Louis Vuitton is an international corporation with reputation. They need to stand behind the purchase going out from their store’s authenticity. They can’t just said if you have the receipt, then it’s real! It’s very irresponsible as a global corporation luxury brand. DO NOT SHOP LOUIS VUITTON! Unless you can accept pay premium but can’t guarantee authenticity!
Reviewed Aug. 30, 2023
Bought my wife a MM 1854 purse May 2022, less than a year later the purse started to curl up around the edges, now, trying to get a repair,, call and they say download the app, I did that, doesnt work, then they say sorry app doesnt do My Care for Canada, WTF? Call 866 #, they transfer me to Toronto store and they hang up, I call back, they try the store and say sorry no answer? Then she comes online after leaving me for 10 minutes and says you can send to Vancouver store BUT then you will have to fly to Vancouver to pick up repaired purse, SERIOUSLY!! THIS IS THE WORST CUSTOMER SERVICEI I HAVE EVER EXPERIENCED. My next step will be to literally burn it and post the video online and hope it goes viral. DO NOT BUY LOUIS VUITTON, BEWARE, EXPENSIVE TRASH WITH HORRIBLE SERVICE!!
Reviewed Aug. 24, 2023
Horrible customer service, first they send me shipment and I told them I won't be available. You should ask what time customer can be available so you send shipment, then they send it again. It had broken pump head. Now they are saying, "We can't refund because it was engraved," it took them a month to get me perfume and was broken pump head, never order online.
Reviewed Aug. 11, 2023
I own the Artsy MM which I have had since 2016, which at the time sold for $2000. I started to notice white patches and peeling which led to the monogramming coming off. I decided to make a repair request, sent in the photos that were requested etc. I made an appointment to speak to their care expert whom I spoke to this morning. Long story short, they will repair my bag for the full price of a new bag which is valued at $2520.00. I simply asked why would I ask for a repair that is clearly a defect on their product, if I can just buy a new one for the same price. Her exact words were the deterioration of the bag requires the body completely being replaced. She looked at the photos and said she can clearly see I take care of my bag and that the leather is beautiful along with the inside.
Louis Vuitton does not stand behind their products and I have done research to find out I'm not alone with this problem with the Artsy. She went on to say to look at reviews and to see what handbags people would recommend. I told her why would I purchase another bag to have this happen again knowing they will do nothing about it. Think long and hard before buying!
Reviewed Aug. 2, 2023
My boyfriend bought LV sunglasses for me and the day I opened it, I saw that it was damaged. At the same time I have made a video of it and have taken a picture of the damage and next day I returned it. We haven’t heard back from them and suddenly one day I have received a courier from LV where they have sent us the same damaged sunglasses that we have returned earlier.
My boyfriend called them to ask why they have sent that damaged sunglasses back and they said our quality team have seen the damage and it doesn’t qualify our criteria. We have sent them the video that we made, pictures and everything we had just to let them know that the damage was always there and we are supposed to get a refund or a store credit. But never heard back from them and have paid a full price for a damaged product. I won’t recommend anyone to go with LV. They will impose the defects on you that you never made. If I had a choice I would have given -5 starts to LV.
Reviewed July 7, 2023
After spending $1,400 for a LV bag, I took it to the Palm Beach Gardens Louis Vuitton store to get it repaired from some wear and tear to the handle of the purse and was ready to spend $400 to get it fixed and they said they couldn't repair it. They didn't do anything to accommodate. For such an expensive bag and purchase they should stand by their merchandise and be able to repair it. TERRIBLE CUSTOMER SERVICE and PRODUCT!!!! I won't be investing in Louis Vuitton bags anymore.
Reviewed June 22, 2023
I’ve purchased many LV products. Many bags, travel bags, belts, wallets, jewelry. I’ve spent a ton of money here. I bought my daughter a bag and wristlet for college graduation. It’s brand new and has minimal use. The strap on the wristlet has torn and LV won’t replace it! WTF??! They said it is normal wear and tear. Terrible! They charge luxury prices for crap quality and terrible service. I’ve spent tens of thousands here and that’s how they treat me. Going to Hermes from now on. Better quality and better customer service. Buyer beware of LV.
Reviewed April 11, 2023
I called Louis Vuitton and attempted to get customer service to work with me to get UPS to either hold the delivery or change the destination location. Welp that went nowhere and the item will now be returned to Louis Vuitton from UPS. Lets not forget LV - YOU'RE NOTHING WITHOUT YOUR CUSTOMERS.
Louis Vuitton Company Information
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- Louis Vuitton
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