BrandsMart USA Reviews

I write this as I’m waiting on hold to speak to a supervisor which I was promised a call back from one last Tuesday (it’s Thursday the next week). I called, explained my washer is still broken a week later and still not fixed. Today they advised me Monday that the claim to fix it was denied and that they will issue me a credit to purchase a new one. They said someone will call me back which they never did.

Purchased a high-end Samsung dishwasher from Brandsmart USA 3 years ago. I also purchased the extended warranty. When I needed service is when the trouble started. A so-called technician came to the house and my wife needed to show him how to remove it from the cabinet. He needed to make several phone calls for his boss to hear the sounds it was making. Nothing was fixed on the first trip after 2 hours of him staring at the unit and texting on his phone.

After spending almost an hour inside the store located on 47th Ave in Miami Gardens, it was unfortunate how our last experience with the associate named Mia at the register was so bad, totally unprofessional treatment, there was never a polite greeting or eye contact,, There was never any intention to make a customer's last moment a good experience.

This company has multiple levels of incompetence and unprofessionalism. I've had the worse experience with receiving a new appliance that didn't even work then trying to return was just as horrible. The entire company is deplorable. They do not value customers' time nor the complications their mistakes have in our lives. No one should ever spend money here. I dealt incompetence from the sales person to, customer service to the delivery team.

Wife and I bought a gas stove from them. When the stove was delivered, the side panel was broken. They took it back, and told me someone would call me that day - they did not call (yeah, like that's a shocker). Since we could not get another stove like the one my wife wanted, we asked for a refund. Did not get the refund when promised, so I called, and they said: We have no record of a refund. If this is the service they give, I want no part of them. They lost a customer.

Horrible Return. These people are thieves. I went to the store to return a Samsung tv that I purchased 4 days ago. The manager name Rodolfo ** treated me horrible and charged me a 20% restocking fee $420 dollars because the box of the tv was damaged in one side only one side, he then told me to learn the laws of the United States. Treated me like I was an ignorant not a customer. These people are thieves, will never buy from them again.

I wish I could give no stars. I feel so mad and frustrated. They do false advertisement: "Your order will be ready in 1 hour". I had an emergency with an appliance, I found the same one in Brandsmart, Home Depot, Target, Walmart, and the only reason I placed the order with them was because of this advertisement, I really needed the item, at least in the following 24 hours, but when I went to pick up my order, they said they don't have the product but they requested a transfer, and that the order was placed at 10 pm. So Brandsmart, this is my first and last time.

We purchased a refrigerator, with the extended warranty. The week before the warranty expired, the refeigerator started leaking water from the ice machine. I called. The tech came out a week later and found that there was ice in the back too and the freezer's ice machine also wasn't functional. (I thought my husband turned it off) He daid it needed 3 parts and would come back when they came in. A week later I call to find out he never ordered the parts. Then a few weeks later, he comes back and said "they" didn't send all the parts and he can only install the parts they send, but he can't do anything more and I have to call to put in a new ticket to gwt the rest fixed. Well, whatever he did thst day didn't fix any of the issues, so I still need the entire unit fixed.

I purchased a Samsung microwave. Got it home, unboxed it and it's missing mounting hardware. I should have known when the tape sealing the box was just packing tape. Unfortunately I am at fault here. I saved 3 bucks over the price at Lowe's but now have to drive 90 minutes to return this.

I will never buy another item from Brandsmart. I completed the entire transaction online, I never walked into the store. This item is supposed to have a $50.00 rebate. I filled out the forms online. Brandsmart has all the information internally, since it was all done online. They say information is missing. I sent the email of the invoice and the completed form. I will never shop here again. I hope they enjoy the $50.00.