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I never write review in any website. I actually do not have any social media account. However, this time my experience has been so so bad that I have to write this review. First, they never clear up that the delivery company do not help you to put your items in your unit (even though it is first floor). So, if you order heavy things you have to carry by yourself. Second: returning items that you buy online is a nightmare. You have to pay by your self the return and the assistance to do that from them is ZERO. They basically do not care you to return the item. Third: Once you successfully return the items, then start the email, phone call and fax battle to get your refund. Everything can take you a month, easily.
On June 29 2018, I called to report that my 65" LG tv wasn't working. After verifying that I had extended warranty, I was told that the earliest time and day to have a repairman dispatched was July 3rd. The repairman came to the premises and did his assessment then left. I called dispatch (since no information was provided by the tech), and was told that it was customary for the tech to do the assessment then the associated parts would be ordered. I found it odd that an assessment was done and you the TV was never removed from the wall on which it is mounted. Two days later, I began calling the service center to get an update on the status of the repairs, and was told that it can take as long as seven business days for the parts to arrive (basically telling me that I have to wait for the parts to get here). They acquired the part on Friday July 13th.
On Tuesday July 17, the tech was dispatched to my home (they said that was the earliest possible time he could be dispatched), and arrived sometime in the afternoon around 3:00 pm. He called me and informed me that the TV had to be removed from the wall or else he could not affect the necessary repairs. He offered to leave and return the next morning, which I refused. I called my sons and had them, reinstall the TV so that no more time would be wasted. When I got home, I was told by my eldest son that the tech said the repairs were completed. Upon connecting the TV, I realized that the RF tuner and HDMI ports weren't working so effectively the repairs weren't complete. I called back customer service the next morning July 18th to have the ticket reopened and the tech re-dispatched.
I was given an appointment of Saturday July 21st (previously I was told that they don't work on Saturdays) as the day for the tech to be dispatched again. No tech showed up on Saturday, neither was there any courtesy call with an update. Monday July 23rd, I call back to customer service and ask to speak with a manager. The representative who answered the phone Cayla (not sure if I misspelled her name), told me that I would receive a callback from the manager which I did. When the manager called back, she said that the earliest day to have two techs dispatched to site is August 1st and I promptly refused. She said that since the TV was mounted on the wall and was heavy, it would require two techs to remove it. I informed her of the fact that it was previously removed by my sons... no problem there.
She offered to contact the tech to determine what went wrong on Saturday which resulted in a no show, at which time I determined that I had had enough. I told her that this was unacceptable and that I am demanding a replacement TV or that it needs to be repaired today. At the time of the composition of this review 6:51 pm... no TV. I will be filing a formal complaint with the Better Business Bureau.
I tried to purchase a Maytag range and Microwave bundle on Sunday. My card company blocked it for phone approval which I did. The Brandsmart website did not appear to be working... I foolishly sent payment 7 times. A $50 gift card for $0 appeared. The sale never went through, my Brandsmart account shows no orders. My Visa account shows 7 sales pending for the same price and is nearly maxed. This is late Tues and I have been on the phone with Brandsmart 8 times now begging them to reverse. I have canceled my card in case Brandsmart has been hacked but Visa cannot do anything. Brandsmart cannot find any record of me though I am receiving promotional email, this would not be so stressful if I live locally but it is over $150 shipping in just this direction. 7 times if they send the 7 Ranges. A $50 gift card for $0 is still in my cart?
About two months ago we had a washer/dryer delivered from Brandsmart. The delivery people knocked an antique plate off the wall and caused it to break. They also caused a flood in the foyer when they dropped the old washer off the hand truck they were using. Brandsmart refuses to take responsibility saying that it is the delivery company's responsibility. So far no one has done anything to resolve the problem. Capital One says it is Brandsmart’s responsibility. Stay away from this seller, they will do nothing to help you.
From start to finish, this has been the absolute WORST business with which I have ever done business. The customer service reps are completely clueless and rude. They fraudulently charge your credit card for things that you don't approve, they lie about sending out your package until you call them out on it, then make up another lie to cover up the one they just told you. When I had finally had enough of the nonsense with the idiots in the customer service department, I told them to cancel my order after verifying with UPS the package had not been picked up. I was assured the shipment had been canceled and I could receive a cancellation notice twenty minutes later. When I called back, I talked to another rep who blatantly lied and told me UPS had already picked up the package (I had just checked prior to the call and confirmed the package had not been picked up from their warehouse yet).
She told me I could just refuse it when it arrived. I told her they just needed to cancel the order as I had requested several hours before, but she refused to do so. I asked for the corporate number to call and file a complaint, and was given an email to which I sent a letter detailing the nonsense that occurred. I am not holding my breath on receiving a response because it is quite clear this business is managed very poorly and with a complete lack of integrity from corporate down. Now, I will have to wait for the package to arrive, refuse it, then fight with them for months to get my money back which will probably require legal action before it is over. This company needs to be put out of business!!
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I'm from India... This is one of the cheating company in USA. They are contact through online for buying iPhonex mobile in reduced price. Afterwards they said to deposit shipping amount 5000. We paid, then they dispatched the courier. They said, "After receive your materials then you can pay". But suddenly they contact through online to pay 25000 for international delivery charges from agent I paid. After some time they said to pay 10000 for local delivery. I paid. Now they said to pay 15000. What is the fraud company is this totally. I'm helpless... Now they are not coming to online. I don't know whether my order will be coming or not? Don't cheat poor peoples.
Under warranty period technician changed parts citing ‘defects’ 6 TIMES. Dishwasher still doesn’t function properly & requested Mftr exchange. 15 emails to and from everyone in customer service at Brandsmart yielded NOTHING. Constant Repairs over 3 years, now Linda **, Linda ** and 3 others are stating dishwasher out of warranty. What horrible customer service, even worse for the Perlman family good faith.
WORST PLACE EVER. BUY ELSEWHERE. CUSTOMER SERVICE WORST I'VE RECEIVED. This location sold us a computer with a crack in the screen!! When we went to exchange it or remedy the situation NOTHING was done to help us. The manager David ** did absolutely nothing to resolve the issue. He even blamed us for the damaged computer! FYI, they have a 5 day return limit on their big ticket items... now I see why... they are damaged. I will be contacting corporate to report the staff and request something be done. Save your money and buy somewhere where you're actually treated with respect. This place will no longer receive a dime of my money and I will do my best to make sure everyone I know is aware of this.
In 2016 I purchase a Onkyo NR646 receiver. 2018 I have take this receiver 5 times to have it repair, volume control, video control, overheat, video and audio lost while watching tv And today April 17 2018 still not working proper. Spoke to me Agustin service supervisor and he said that on their record the unit only have been service twice, I have all the documents to prove the unit is been in Brandsmart 5 time and the problem continues, I have spend thousand of dollars in the past 15 years. Today I advise anyone considering purchasing any appliances stay away, Brandsmart don’t valued any customer no matter how much you spend. At this point after spending $579 dollars and paid an extra for the extended warranty. I never purchase at brandsmart and advice prospect clients to stay away. After sales service is pathetic and unprofessional.
I also purchased an item with a rebate offer, was given the wrong form by the salesperson. I had to go back in for the right form and last night it occur to me that several months later I never got that rebate check. I will be going to the store tonight regarding this, but am not optimistic anything will come of it. This might be the last time I step foot in one of their stores.
I went to the store and wanted to buy a certain Maytag washer and dryer. The salesperson insisted I buy another brand. They told me Maytag it was a special order. I ended up buying what I wanted from Home Depot at a better price. On another occasion I went with my daughter to buy her a computer. Of course, they did not have it in stock. They told us to fill a form whereas we would be contacted when the item was back in stock again. After waiting for a month, we decided to buy the item from Amazon. Had it within days. I remember years ago when we used to buy all our appliances there. To the morons who are running Brandsmart: Your stores and service have gone down in quality. Your business will go down the drain. Stay away from Brandsmart!
Went to Brandsmart to buy a refrigerator. Salesperson convinced me to buy the whole kitchen packaged. Ended up buying a new stove, dishwasher microwave and refrigerator. Salesperson indicated the items will be delivered between few days, But never told me that the refrigerator will take more than 6 weeks to be delivered. Brandsmart never wrote down in their receipts that I will have to wait forever for the refrigerator. Now every time I call, they just say it is a 80 person waiting list for the refrigerators! Never again I will get anything from Brandsmart. I like to deal with honest companies.
I purchased all new kitchen appliances. The microwave stopped one week from the end of warranty. They delayed getting back to me and when they did, I was told it was out of warranty. I finally got them to come to my home three weeks later to fix it. It needed two switches. They had to order the parts. Three times they set up appointments to come back and three times they didn't show as "the parts are not in." A big joke. Their corporate number is another joke as they just hang up on you. STAY FAR AWAY FROM THIS COMPANY AS THEY ARE HORRIBLE!
I gave 2 stars because I love my Samsung washing machine. But the international customer service is horrible. I never received a confirmation email so I called the customer service number to ask about my order. The woman was so rude! I was told that this is Brandsmart and we don't sent confirmation emails that I would hear from them the day before the delivery was scheduled. So I said, "I'll hear from you Sunday" then and was hung up on. I did not hear from them until Monday morning. The delivery people were very nice and professional. I finally received my email letting me know they would be delivering my washer the next day. But it was delivered the day before. Probably will never buy from them again. Customer service was just too rude for me to continue to give them my money.
I bought a set of what should be a set of Leather Couch at Brands Mart Saw Grass Mills after doing business with them for years, every Electrical Appliances in my house I purchase them at Brandsmart. This time around I am a dissatisfied customer, the Material is not Leather as stated but Vinyl and strip and cracked up, within a short period. I Called. Made Complained. They send out someone with parts. He came out. Patch up a little part of it then leave, telling me they ordered the wrong parts for over seven months I have been waiting. The repairman leave everything on the floor. Also the wrong parts that were ordered by them in the middle of my house with all the tacks that were taken out. Also the piece of parts that were taken off. I am presently calling CHANNEL 7- Howard Fleckenstein and CHANNEL 10 investigative line.
Brandsmart I would not recommend to my enemy at this time but I am still hoping someone will listen and attend to my plight, my wife is having a hard comprehending with Brandsmart representatives.
I wish I could give them a minus (-) 100. I purchased 4 products from Brandsmart. Each product was purchased individually, paid for individually online. Two of the products were delivered correctly to Fort Lauderdale and Sunrise addresses. The other 2 products were delivered to an incorrect apartment # in Tampa. I have been calling their Customer Service Dept. since 12/3, 12/4, 12/7, and today, called the Sunrise store and asked for a store manager and was redirected to their "corporate office," which is nothing more than their HORRIBLE Call Center.
The 1st time I called on 12/3, the lady who answered had the audacity to tell me that it was MY fault the products in Tampa got lost, because I "didn't clear" the apartment field. That is just a plain, stupid excuse when I paid using 4 separate transactions. I told her that's not my problem. When I entered my correct apartment # the system should have saved it. She got angry at me (I have the phone call recorded) and started to tell me that it's NOT their fault. I got upset and asked her to send me to a Manager, where then she hung up on me. I called back, got another representative and asked for a manager, and was hung up again. I was in tears.
The total of purchases was close to $80-$90 dollars and were gifts for my children. I called their Sunrise Store, and they told me to call "Corporate." I've called their "Corporate line," which is nothing but the SAME customer service line and have been hung up again, or transferred to some unknown holding line and have held as long as 1 hour. This is the WORST experience I've had. I have reported them to BBB and will be reporting them to my bank as fraud as Brandsmart refuses to refund my money or replace the items. I will never buy from Brandsmart. They should be sued, and charged with fraudulent business activities and unfair trade practices.
I purchased a refrigerator online. I was told it was to be delivered to me today, November 30. I received a call yesterday that it would be delivered today between 4 and 7. When I asked if they could deliver it on Friday, I was told that it would have to wait until next Thursday, so I said to deliver it today. The person hung up without saying anything. So I called twice yesterday and confirmed it. I rescheduled my plans for today for the delivery. And hey, NOBODY SHOWED UP. When I called your 800 number, and waited an eternity before I was able to talk to someone. When I was finally able to I was told it was rescheduled for next week. Who rescheduled it? I got into a disagreement with one of your employees when I called to confirm. Did she reschedule it on purpose just to get back at me? What kind of incompetent people do you have working for you? I want my money refunded on my credit card and you be damn sure I will never buy anything from you again.
It has been the worst place I have bought. First I will buy a table where the sample was white and when the person who assisted me put it in the system she did not ask me the color I wanted. I very quiet after doing a line of 20 minutes and having paid my tablet I realize that the color is black, I returned to do the line and the cashier told me that I had to go back with the person who had helped me so that I changed, and this person told me that I had to go with customer service so they would change it, all this on a Black Friday.
I looked for another person to help me because customer service was not open. This person without even looking at the receipt I canceled the order and in that moment the person who was helping me before arrived and told him that there were no white tables that were all black. The person had already canceled the order and broken it until the receipt and they had to look for the information through the store. Everything was a tremendous confusion and the height of everything is that this last person that supposedly helps me was the manager of the store. It has been really disappointing.
15 phone calls to try to get a representative to come out to repair Dishwasher under 5 year warranty. Everyone agrees it broken and under warranty but Brandsmart said it or its warranty company doesn't cover the Florida Keys. No one can tell me what to do. Without a doubt the worst company for service in the world.
Purchased 6 Whirlpool appliances with them and added 5yr warranty. Do not do it! My refrigerator broke in August and it's November and they have had 4 technicians and problem is still not solved, every time they come something else breaks, they do not refund outside service and food spoiling even though it's covered in the warranty. The extended warranty is a big scam of this company!!! Beware.
Purchased a stackable washer and dryer from Brandsmart USA. Their item was cheap and that's what I got most like a defective item. I had it installed by Brandsmart USA, it was installed wrong. They had me initial if everything was fine. DUH! I am not a technician it looks like it is installed and they make you initial and talk to someone. Dryer went out then the washer several times got damaged. The technicians in my opinion don't know what they are doing. They say they will call, they don't and if they do they cancel or don't show up. Today it's been a month and a half and they just called to tell me they have the wrong part. Two weeks ago they said I wasn't home, nobody called. I was home all day. Nobody called and I have security cameras. Nobody showed up. They lie and lie.
The service provider is Brandsmart USA, a suggestion FIRE the whole group and rehire competent individuals or get out of the service aspect of the business. It's the moral when it is cheap, question it. I would go to another store, Warrantech is great with the service provider Brandsmart that must be replaced. Few ready these complaints, if you do after the fact contact me and I would be more than glad to formally place a legal dispute against Brandsmart. I have be washing at a laundromat for a month, and nobody cares. By the way, they don't care if you complain in writing. They welcomed it, it doesn't affect them. RUN! I am doing you all a favor.
After contacting Headquarters in Florida, and being put in touch with the District Manager of the Chamblee, GA store, I am happy to share that the damaged set was exchanged for a new one. Sorry about the initial experience but am ecstatic about the outcome. Thank you Mr. Castillo
My review is exactly like to one dated June 17, 2017. I went to Brandsmart for the very first time on 10/7/17 to buy a 49" 4K TV. Paid cash for it. Got it home and horizontal and vertical lines showed on the screen. Called back the next morning as soon as they opened and took it back to the Doraville, GA store where I was met with immediate suspicion from the clerk and then David **, electronics manager. Even though it says on the receipt that it was his discretion as to whether he would take it back, he said he chose not to because I had cracked the screen.
I tried to convince him that I didn't damage the TV, but his response to me was, "well we didn't either" and dismissed me just like that. Now I'm stuck with a new TV that I cannot watch. Something should be done about their practices. This is totally wrong. They're just robbing people by selling damaged and sub-standard products and refusing to give you an exchange or refund. No wonder their stores are going out of business. I hope all of them do.
I have the worse experience with the Department of Service and Repairs whatsoever!!! The technician was very unprofessional even broke parts inside the cooktop, he was not handling the cooktop properly and broke the cotton inside that is between the upper glass and the heating plate. I have a video that proves all the above mentioned. My claim was made on September 13, 2017 is been over 13 days without the possibility to have a hot meal at home and the claim still in process, Brandsmart service center are the worst, they even hang the phone to me, we have tried in all ways to speak with a supervisor, they do not have supervisors available ever, the tell you they will call you back and that hasn't happened either. People trust me. Don't buy any extended warranty from Brandsmart. They do not respond as they should.
This is the worst place to buy, is like selling your soul to the devil and never getting it back. To charge you and make you make your payments on time they are number one but for them to help you in any small way they are the last person to talk to. Bad customer service. They should either train them again or fire them all and get professional to do that kind of job. I have been waiting 3 weeks on a response on a sectional sofa that I bought no more than 1 month ago and they don't want to either exchange it nor credit it back. They want to repair it which is ridiculous to do so.
It broke down but the funny thing they told me to call the factory or the company where they purchase it to sell it to us and to demand an exchange. I told them I bought it in Brandsmart. Not some other place you do it. I even went there personally to talk to a manager face to face and the same excuse. Even though he said they were gonna call me today to help me out with it and I'm still waiting for their call... So I have a brand new broke down sofa in my living room, nowhere to sit.
We made appointment for someone to come in and look at the brand new dishwasher a week ago, they suppose to call me last night to set time for today, no one called-when I called them today they told me that the person doing the repairs called out and they have no one. I took day off from work because of this... Now we need to wait another week for someone to come in. For the size of this company they have only one person in this area to do repairs, that's BS. NO MORE SHOPPING THERE. VERY UNPROFESSIONAL.
I have the worse experience with the Department of Service and Repairs whatsoever!!! The refrigerator that I purchase at the location in West Palm Beach in March have issues with the ice maker. After many, many calls in this regards and forget the amount of times the they hang up on me. It is unacceptable under any circumstances. Since ends of May I am still waiting for this item to be send/fix. It is the worse but let me say again... the worse experience ever! I hope that someone is monitoring the department that receive the calls. Beside been frustrated by the service and the people who manage this department!! It is UNACCEPTABLE!!!
I bought a dryer last week and they delivered it last Friday with the wrong cord. They lied to me that they will send someone to come fix it just so I can sign and receive the dryer. I called them more than 20 times and they kept hanging up the phone and transferring my calls all over. I finally called their corporate office and did not even get an apology. But anyways, they transferred me back to the store and I finally spoke to someone today. So I have to wait for another 4 days to have someone come fix and hook it up. I will never in my life spend a penny at Brandsmart again. They do not care at all. Please you are better off shopping at Walmart and Best Buy instead.
Called the warranty company last April because my refrigerator was making loud roaring noises. Was transferred to another number who scheduled an appointment to come out. No one ever came out. After a few days, the refrigerator stopped roaring so I left the issue alone. Here we are 4 months later and my refrigerator is totally dead. I called Platinum Services who is the company contracted to fix my refrigerator and was told that no one could come out for another week because of the Labor Day holiday.
A week passed, someone came out, pulled the refrigerator from the wall, then turns and says "Oh it's the compressor. We ordered the part last week because this has been an ongoing problem with this model." I thought to myself, wow either this guy is psychic or full of BS. If you already knew what was going on why didn't you bring the part with you? He then proceeds to tell me that it takes 7 to 10 business days to get the part in. Here we are, another week, I have to refrigerate my insulin using a cooler packed with ice which is unreliable. I call Warrentech and get absolutely no remorse for my issue and essentially was just told to wait some more. I was also told that any refrigerated medicine that was lost is not included in the reimbursement. I am so disappointed in both companies. I definitely will not shop at Brandsmart again.
I called Brandsmart in early 2016 to make a claim on my $485 dishwasher which failed. They advised me that the warranty had expired. I could not find the paper work, but reiterated that thought I had bought an extended warranty. Said No. Then in early June I got a call from Warrantech who provides the warranty for them and they ask me did I not want to renew my warranty on it as it would expire in a few weeks.
I recalled BS who then did own up to the fact that my warranty was still in effect. They gave me a claim number and said a repair service provider would call me and make arrangements for service. They never called. Getting back with them sometime later, they said that I was not in the right area to receive their service and gave me the number of Jiffy Appliance repair service. Trying to reach these people took a monumental effort. No answer at the published number except for a voice mail that said they would return the call in 24 hrs. Didn't call for some time, but when they did they missed me, now requiring me to call them back and get no answer, with the claim that they would call me back "within 24 hrs".
After repeated complaints to BS and Warrantech, I finally got a repair man to appear. He said it was a electrical module, would order and be back the next week. Never showed until I went through the loop with Warrantech and Jiffy again. Finally came out, now after the warranty expired. The repair according to Warrantech would now extend the warranty 60 days after the repair. The fix lasted about 4 weeks then the same failure occurred. Have been wrestling with them getting different answers every time I call.
Jiffy Appliance will not return my calls. I called to Brandsmart 9-2 and complained. The attendant in the call center said they did not service Georgia any longer and I would have to deal with Warrantech who keep giving me a conflicting answer every time I call. No wonder the company (BS) is going out of business. I wouldn't buy a AA battery from them. I have no idea where Warrantech will take us and if I will ever get through to Jiffy Appliance, which have no rating with the Better Business Bureau. Claim #**.
Please note that I am writing this as I am holding for someone to answer me at customer service! I wonder if anyone from the Brandsmart Company actually reads how people review them. Or are they making so much money that it does not matter? We have purchased a washer dryer at the store last week, set to be delivered today. The driver show up today, wanting to deliver from the front of the store "because it is closer". We informed him that deliveries happen from the back. At this point he was already irritated by us. He then went to the room where we are installing the washer and dryer and instead of explaining to us that our water supply does not match the hose and he has no adapter he waved the hose and kept asking me, "Where do you want me to put that?" Am I supposed to know? Am I supposed to accept his sarcasm?
After a few minutes of being treated with no respect and lots of bad attitude he left and told me, " I need to get a plumber". At this point I expected he will bring in the washer dryer I ordered, leave it to me to install. He actually left without even delivering, I then called customer service, who was not trained to say any "please, thank you, can you please hold, sorry for the bad experience you are having" or anything a good call center usually learns to say. Their rude supervisor then insisted that the driver left my area and WILL NOT DELIVER UNTIL THURSDAY. I then proceeded to tell them I don't want it anymore, and want my money back. They also refused to do that. "Until the truck is back with the appliance". Although they know it is coming back.
I called them early evening (now as I am writing this). After waiting for 20-30 minutes I got transferred without being listened to only to be hung up at. I called after that 5 times where I was hung up on without being even answered. That was 6 missed opportunities to be spoken to without any respect or professionalism. By the way I wrote this entire review without being answered. No. But seriously, improve your customer service, this is embarrassing in this day and age.
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