Brandsmart USA

I've been a loyal customer of Brandsmart and all of my family for a very long time. Brandsmart WAS always the store to get a great deal on appliance and electronics but never had a return issue until until now and had to deal with the non enforced return policy and the non Customer Relations dept. This company projects. Very sad... There always a 1st time and there is a last time for everything. Unfortunately, Brandsmart Customer Relations and the return policy with its shady gray return policy has left a lasting negative impression on me about its store and future purchases.

No matter what policy and procedures are in place in a company if you provide products or services to customers and there is a Big Problem with that product it was common knowledge that Customer Service should be priority. So why in my 30 years as a consumer have I had to endure the verbal abuse and cynical response from the Manager of BrandsMart? Our family purchased a Recliner and the main purpose of this purchase was for our 74 year old grandmother who went through Hip Replacement Surgery and needed a comfortable recliner to rest in.

I needed to replace my refrigerator and being elderly and never purchasing one by myself before I purchased a Frigidaire that was a lot smaller than the one I had. As soon as I saw that it was not the right one for me (it also dumps ice cubes all over the floor) I immediately went to see the refrigerator department at the store in Pompano Beach where I had purchased it in order to return it and buy a much larger one and that didn't dump ice that is very difficult to pick up for an 84 year old lady. I met a man in a white shirt and the name Bob on his chest who didn't even try to be friendly in any way. I told him I needed to return the fridge for a larger more expensive one and my sales slip said I had 30 days to return. He said I would have to pay to have it picked up, transported and pay a 20% restock fee even though it had only been a few days.

I purchase a Samsung robot vacuum cleaner. They gave me a big headache and didn't return my money for the defect vacuum, they claim I was missing a foam from the packing box. Instead after talking to the manager he like God accepted the defect item back doing me the big favor of giving me a store credit instead of giving me my cash back. Is a take or leave it deal. DO NO BUY ANYTHING HERE. AVOID THIS PLACE.

Last Sunday 5/26 my wife bought a King ProAdapt Tempur-Pedic mattress. Later she received a message saying the item will be deliver 5/29. I proceeded to get rid of the old mattress that same long weekend but on 5/28 they called and said “they don’t have the mattress and we must wait till they receive it. But they do not know when it will be receive it”. I do not understand how they sell a product they do not have and besides that they announced it will be delivered.

I bought tv 55 inch 4k curved, perfect deal, first one came with cracked screen, perfect and fast service, they sent me a new one in three days and picked up cracked one. My best experience ever. TV works perfect. Thanks a lot!

Brandsmart delivered a washer and dryer to my house, and the men who delivered my appliances pushed my sofa up against my wall to make room to walk through (with no permission), and broke a mirror off my wall. The mirror frame broke and could not be fixed. I had to toss it. When I called customer service on Monday to report the damage, the Home Damage Dept asked me why I waited until Monday to report it, when my delivery was Saturday. I told them I didn't report it in front of the two delivery men because I'm a single woman who lives alone and was fearful of the confrontation in front of those men. It was a safety decision I made for myself. Any woman in her right mind, would do the same. So I waited until first thing Monday morning to call.

They do not received my TV return because they said that I scratch the screen. I wait long time to return because the Delivery Manager needed to come to talk to me but it never came to see me.

DO NOT BUY anything from Brandsmart. They sell broken electronic and they don't want to replace it. You paid for Extended warranty which is a lied. The customer services is super bad starting with the returned manager. He is a sorry person. I been a Brandsmart customer for years until today. I will make sure people that I know never buy from them. They sell bad quality. Take your money to another company. Brandsmart in Stockbridge is a bad store. DO NOT BUY FROM BRANDSMART.

Bought a Sony Bravia TV at Deerfield store and it has horizontal lines. Returned it 2 days later for exchange or refund as I have been buying appliances there for 20 years and they have a 30 day return policy. Said I damaged the screen and nothing they can do for me. I didn't damage the screen and can't eat a $1200. Tv and now I'm screwed. Left the tv there and manager didn't return my message. Yes, the corporate people are no help and just re-direct you in circles back to the store.

I have never had a worse experience dealing with a company than with Brandsmart. Every time I tried to call the store, 4320 NW 167th St, Miami Gardens, FL 33054, which I made my purchase at, I was rudely transferred to another person without the person hearing what I had to say. No one listens to the customer at all. They are rude, disrespectful and do not have any customer service abilities. I finally had to call the corporate office, but that was another fiasco. Brandsmart takes advantage of its customers and when you try to correct their errors, no one wants to hear it or assist you. I dealt with Linda at the corporate office, and it was because of my persistence to get assistance, that I finally got a response. I feel that Linda did not want to take the time to listen attentively to my issues, therefore as usually nothing was rectified.

One of the sales reps in appliances at W Palm Beach location, Evan has no moral compass when it comes to lying. Lies to customers and, to his boss about customers. Otherwise this is a good store, just go to Mark and he'll take good care of you. As for Evan, go back to flipping burgers or being a greeter at Walmart. I hear they're hiring.

We purchased several items from Brandsmart. All were shipped to our vacation home in the Caribbean. Our TV, however, had a huge crack across the screen. When we unpacked it and noticed it, I contacted customer service and was cut off of several phone calls. After multiple unsuccessful attempts, I emailed where I got a response from Linda. She had a terrible attitude in her email. Immediately, she was trying to refer me to the manufacturer of the TV but refuses to give me any information on who directly I need to contact. Brandsmart shipped the TV and it was not packaged appropriately. That is not a manufacturer problem, that is a shipper problem. I will never make a purchase from there again. All we wanted was for Brandsmart to resolve the issue. We could have shipped the defected product back to get one that was not damaged.

Worse place to spend your money. Bad and poor customers service, they don’t stay behind products and warranty, you buy something that supposed to be new and at the end they don’t replace. They send a technician to fix something that supposed be new.

Good morning. I usually do not do this sort of thing, however, I was very much disgusted by my visit to your store off the Palmetto Expressway in Miami yesterday evening and the contact that I had with the customer service representative sitting behind the desk. I am not a frequent customer or Brandsmart due to my past experience with the lack of customer service of some of your employees. It is sad to say that my experience yesterday, January 14, 2019, with the customer service representative reminded me of why I do not patronize your store. I recently had a washing machine break down for which a service technician was dispatched. Thank you for hiring this gentleman. Nevertheless, because I had an extended warranty of my washer, a decision was made that it was cheaper to replace than repair (my guesstimate). I was offered my choice of replacement or a store credit.

Bought 3 Apple watches for my wife to pick one for Christmas. 1 was bought online and the other 2 were store pickups. Went to return them (still unopened in the plastic wrap) and they stated that I only had 5 days to do a return. So knowing this the clerk opened 2 of the watches out of the plastic before looking at my receipt. I now am going to be stuck with 3 watches and now 2 of them now considered opened.

I came to Brandsmart and a gentlemen helped me by the name of Juan **. He did all at excellent expectations. He got all my information and found me in the system and wrote up order number so I can go pay at register, this is where the fun begins. Cashier register name Jahiria ** attended me not to only be disrespectful and rude but I knew she was up to something with the next person which was so called manager of that section. She asked me for my ID, which she found me in the system and of a sudden she needed another identification. So she asked for my debit card. I said, "For what? I have an account with your store, credit card. You don't need my other credit cards to verify it's me. The gentlemen put all details in that piece of paper which all you have to do is scan items and use my account that you already found in the system as well."

Went to the Brandsmart in West Palm Beach. The patience exhibited by the shift manager, Mr. Osvald **, was enough to remind me of the bias I admit I have with an aging, nervy parent. He assisted us in 'bringing back to life' the electronic appliance that was presumably broken. Thank you so much!!!

Went in to purchase new appliances. Had Ruddy help me pick out what I needed. He says, "No problem. We can deliver it on Sunday. No Problem." He wrote up the order and even verified the address on Palm Beach Property Appraiser's website. So was good to go! NOT SO FAST, SUNDAY came and I waited until 4 pm on the delivery! NO SHOW so I decided to give them a ring. Then the fun began, I was informed that my address was correct. However my zip code didn't match? Ok so my phone number is printed clearly on the invoice. The salesman must have made a mistake, call me and verify the Zip Code. Simple enough right? NOPE. Not for them.

Racist, poor & aggressive service from upper leadership. Actively seeking class action lawsuit, was treated with total racial discrimination when returning item that I was given wrong information about.

After purchasing 5k of appliances that I asked the salesmen if it was in stock. One month and counting I have not received the product yet my credit card is still charged for product not received. They shipped me a broken refrigerator, microwave...no stove...and one dishwasher... All I get is a runaround.

If I could, I would not give any stars. Worst to buy appliances from. Have great deals but all defective appliances. So we brought 4 appliances last year. Our fridge has been acting up. This is the second time it broke down and going on 3 weeks without a fridge. A tech came last week and ordered a part. Came back today and that was the wrong part. So it will take another few days for the part to arrive. Mind you, we had 4 big black garbage bags of wasted food thrown away. And having to buy food every single day because we can't hold on to a damn thing in the fridge. So extended warranty can't do anything besides sending techs for repairs.

I purchased an extended warranty (36 months) for my washer and dryer. After about a year the dryer stopped working. I called to file a claim and they told me Brandsmart did not supply them with the washer/dryer manufacturer and that it would take them 24-48 hours to update it. I asked if there was anything else missing because I had the receipt with all the information. They said they had everything. I called the next day. They told me they had the manufacturer, but they were missing the model numbers and since I bought the bundle, they had to separate the order and I had to wait 48 hours. I waited 48hrs and called, to my surprise the lady said they needed to create a separate contract for each item and that I have to wait another 48 hours. IT'S A SCAM!!! Every time you try to file a claim they come up with an excuse not to process it.

I have been waiting since September 23, 2018. To get my washer repair. They gave me a 2 weeks time frame before they could come out. October 8th, I had an appointment between 1 and 4. I was home at 12:30 waiting. No consideration to call me to let me know you're running late it's now 5:30. They showed up at my house a quarter to 6. Now they have to order the parts. The parts are in. Now it's October 16th. They won't be able to schedule me in until the following week. In this time frame. I have spend over $450 washing and drying close. I'm pretty sure by the following week I will have to wash a again. If I would have known that from the beginning. How long it's going to take and how much I'm spending out of pocket. I could have just bought a new washer. Very very very disappointed and a horrible service.

I am so upset with this service that I have received. I bought a tv and I bought the warranty for this sole purpose. A tech came to my house and my tv is unable to be fixed and they said 5 days. Then I call the store and they said 48 hours. Now I called back and now they are telling me that it was just inputted yesterday when this tech was at my house 4 days ago and now they are telling me an additional 3 to 5 days. This is ridiculous. I have been out of a tv for 10 days and every day someone tells me a different story. I call the store and they constantly hang up on me. What is the purpose of me buying a warranty?

DO NOT USE BRANDSMART USA on large purchases and large sums (!). Not unpacked and new cellphones don't accept to return even next day after purchase. Delivery of kitchen appliances if happens after the 10th attempt and in time according to the schedule, then it will be good luck. Delivery service of kitchen appliances from this store comes true Not according of the schedule and after 6 PM when the elevator is closed for access. Delivery-drivers do not pick up phone. Very low level of service, unusual for the USA.

We purchased a washer and dryer from one of your outlets. We have over the past 10 or more years bought appliances and had them shipped to the Caribbean - where we live - without incident. Never had any issues until this last purchase. Despite informing the salesman that the items were not remaining in the US, we were sold appliances with 60HZ cycles and only 50hz cycles work in my country. When contacted with our concerns and complaints, the response from the salesman and his manager were less than unacceptable. The experience have left a bad taste and we wouldn't be making any other purchases from Brandsmart.

Bought an over-the-range microwave from them online. Got it and then realized that it was too tall for the space where it was to be installed. Ok, my mistake. I packed it back up in its original packaging and requested an RMA. I received the RMA and set out to return it via UPS, who wouldn't take it because it exceeded their limit of 70 pounds. Great. Then I tried USPS - they wanted $135! BrandsMart charged me $49 shipping when I received it. I paid only $169 for the microwave, and they want to charge me $135 to return it! Absurd. Never again with these people.

I never write review in any website. I actually do not have any social media account. However, this time my experience has been so so bad that I have to write this review. First, they never clear up that the delivery company do not help you to put your items in your unit (even though it is first floor). So, if you order heavy things you have to carry by yourself. Second: returning items that you buy online is a nightmare. You have to pay by your self the return and the assistance to do that from them is ZERO. They basically do not care you to return the item. Third: Once you successfully return the items, then start the email, phone call and fax battle to get your refund. Everything can take you a month, easily.

On June 29 2018, I called to report that my 65" LG tv wasn't working. After verifying that I had extended warranty, I was told that the earliest time and day to have a repairman dispatched was July 3rd. The repairman came to the premises and did his assessment then left. I called dispatch (since no information was provided by the tech), and was told that it was customary for the tech to do the assessment then the associated parts would be ordered. I found it odd that an assessment was done and you the TV was never removed from the wall on which it is mounted. Two days later, I began calling the service center to get an update on the status of the repairs, and was told that it can take as long as seven business days for the parts to arrive (basically telling me that I have to wait for the parts to get here). They acquired the part on Friday July 13th.