Brandsmart USA

I bought a Whirlpool refrigerator from Brandsmart about one year ago. The first problem started with the delivery. They came in and turned off the water to start the ice maker. No sooner did they leave, I realized NO WATER. I immediately called the service desk and was told TOO BAD, they could come next week. I called the plumber who came and found out they did not turn on the water under the sink. He also found a leak in the connector. One year later the ice maker broke.

We purchased washer and dryer and cooking range from Brandsmart. We purchased the expensive Warranty from them. But when we had an issue with all 3 equipments the service was so poor. The issues never got fixed and they don't want to help. The manager has the least accountability. They don't follow up. Not ready to help at all. We don't recommend anyone to purchase any Warranty from them. Even though Warranty company is ready to help, just because the brandsmart service department doesn't want to help. We can't get a replacement.

We purchased our refrigerator from Brandsmart in Deerfield as well as the extended warranty through Warrantech. Absolutely useless... They were supposed to be at the house to repair the fridge yesterday. I confirmed with the company the date/time of service. The technician did not show up and did not have the courtesy to contact us saying he couldn’t come. I contacted the company today and they had no answers for me other than he ran late on appointments. We should have been the 1st appointment today. However they wanted to reschedule us for next Wednesday, which was completely unacceptable. Our fridge has completely shut down and the only working component is a light bulb. Now the tech is supposed to come tomorrow. As of this review, at 5:34pm, we still have not received any form of an update with the time of when he’s supposed to show up. Purchase your appliances somewhere else.

Bought nearly 5k in appliances. Salesman is a liar and delivery guys are worthless. I would never again buy a single item from Brandsmart. Go anywhere but brandsmart. Supposed to line up install for microwave and dishwasher. Never happened. I installed myself. Supposed to haul off old but all working appliances. Didn’t happen. They did take the stove and fridge but barely. Had to argue with them for that. Had Junk King pick up the rest for 128.00. On another note, junk king guys were awesome!

I haven't even bought yet, and I'm not able to get any service/attention to close the sale. It can only get worse once I actually buy and pay. I'm trying to order a dryer online. I'm trying to call different numbers at Brandsmart to ask about delivery/install details. The phone calls are never answered. I'm on hold listening to the Bransdsmart jingle for an hour straight, and I'm sure can go on for a whole 8 hours if I let it.

Purchased a washer and dryer that came in to the courier damaged. I reached out to them now 6 different times and I was told that I had to call the courier that they sent them a call tag. This procedure isn't listed in their return policy nor is it standard procedure plus why wasn't this even mentioned until 11 days after the fact. They need to pick up their merchandise and refund the 1800. They have tied up awaiting the return. They are dragging their feet and it's very frustrating when they offer absolutely no assist.

I ordered an 70 inch tv on March 22, have been checking the status of my order for day it just kept saying “PROCESSING”. Mind you they have already took the money out my account. And on 3/27/21 I get an email, text, automated calling confirming that the tc will be delivered on 3/29 between 9:30a-1:30pm, then a gentleman calls.. I received email and text and phone call confirming my delivery date, and then a gentleman calls and stated that the television that I purchased isn’t in stock. He tried to offer a 65 inch and then a 70inch but I would have to pay more for.

Please be cautious when purchasing items from Brandsmart. I'm convinced they're selling refurbished products. My LG refrigerator and Samsung dryer have both broken numerous times since the day they were delivered. Additionally, their repair service is horrible. They take weeks to send for diagnostic review and seldom fix the problem. The dryer has been replaced twice in two years and the third dryer just started acting up. The LG fridge came broken, was replaced within two weeks. Hundreds of dollars in groceries lost. The fridge has broken again and the repair person is scheduled for Monday. I have two kids sick, one post major surgery and no fridge. LG repair company is heartless and doesn't care about Sales of Goods Act nor their customers. Brandsmart sells refurbished and defective equipment.

The worst experience. I bought a refrigerator on sale last Black Friday, I told myself the delivery was for 2 weeks after which it did not happen, I licked the seller. He never answered the cell phone, then I started to call customer service. What a bad service experience. Until I get the delivery for today 10/01/2020 they call me and mw they say that the delivery truck broke down and that now it will be for Saturday. I will never return to Brandsmart to not even an item.

Two years ago I purchased an Atak brand 40” tv from Brandsmart. When I go to buy things from a reputable company I expect it to LAST. Then when I called customer service I’m told I’m basically SOL and I should call the manufacturing company. For what?! Brandsmart doesn’t check to make sure a product works before they re-sell it back to people.