BrandsMart USA Reviews

  • 4,675,583 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About BrandsMart USA

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

BrandsMart USA specializes in consumer electronics and appliances. Its inventory includes televisions, home audio systems, kitchen appliances and personal electronics. Established in 1977, BrandsMart USA offers a broad selection, serving customers through both physical stores and online platforms.

Pros
  • Quick resolution of issues
  • Positive customer service experiences
  • Good product quality (when functional)
Cons
  • Frequent product malfunctions
  • Poor communication from staff
  • Long wait times for repairs

Shop with confidence

Compare with top companies

BrandsMart USA Reviews

Filter by Rating

  • (11)
  • (1)
  • (2)
  • (17)
  • (292)

Popular Mentions

    How do I know I can trust these reviews about BrandsMart USA?
    • 4,675,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about BrandsMart USA?
    • 4,675,583 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & Speed

    Reviewed June 5, 2025

    I write this as I’m waiting on hold to speak to a supervisor which I was promised a call back from one last Tuesday (it’s Thursday the next week). I called, explained my washer is still broken a week later and still not fixed. Today they advised me Monday that the claim to fix it was denied and that they will issue me a credit to purchase a new one. They said someone will call me back which they never did.

    I’ve made so many calls. I’ve been lied to saying a supervisor will call me back and never did. I’ve been hung up on multiple times asking for a supervisor. After holding for 25 minutes I talked to a supervisor by the name of Lucy. Who tells me now I have to wait another week for the credit to be approved before I can try to purchase a new washer and store credit only no refund can be done. So I have to now wait 3 weeks to get a new washer, from the same terrible company and will buy another warranty because I have no faith in their products. My lesson learned is never to buy anything from this company outside the product that I’m now forced to buy…

    Thanks for your vote!
    Customer ServiceContract & Terms

    Reviewed May 22, 2025

    Purchased a high-end Samsung dishwasher from Brandsmart USA 3 years ago. I also purchased the extended warranty. When I needed service is when the trouble started. A so-called technician came to the house and my wife needed to show him how to remove it from the cabinet. He needed to make several phone calls for his boss to hear the sounds it was making. Nothing was fixed on the first trip after 2 hours of him staring at the unit and texting on his phone.

    On the second trip he said he needed to order different parts, and he would be back tomorrow. Well, he never returned and after calling the service department they said the contract had been cancelled due to infestation. I removed the dishwasher after he left it disabled and found one dead palmetto bug (a common place in Florida). The technician who was clueless about appliances, is now an exterminator? Now I left with a dysfunctional dishwasher and no response from Brandsmart USA. Anybody with a similar story?

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Retail Stores and Shopping delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Verified purchase
      Customer ServiceStaff

      Reviewed May 3, 2025

      After spending almost an hour inside the store located on 47th Ave in Miami Gardens, it was unfortunate how our last experience with the associate named Mia at the register was so bad, totally unprofessional treatment, there was never a polite greeting or eye contact,, There was never any intention to make a customer's last moment a good experience.

      Thanks for your vote!
      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed April 1, 2025

      This company has multiple levels of incompetence and unprofessionalism. I've had the worse experience with receiving a new appliance that didn't even work then trying to return was just as horrible. The entire company is deplorable. They do not value customers' time nor the complications their mistakes have in our lives. No one should ever spend money here. I dealt incompetence from the sales person to, customer service to the delivery team.

      After explaining to the salesperson that my delivery requires 4 men because I have steps, he still screwed up and did not notate that on the sales order. So, my original delivery had to be rescheduled after waiting over an hour past the end of the delivery window. The driver finally showed up just to tell me they could not provide the service. So, delivery was rescheduled and I had to readjust my schedule again. This time they successfully installed the appliance but the dryer did not work. After making multiple phone calls and going back to the store no one would schedule a technician to come the day to at least look the appliance. No one I spoke with cared enough about a dissatisfied customer to resolve this issue the same day.

      I decided the next day that I value my dollars too much to spend with this horrible company. I requested a refund and pick up of the appliance. I had to find out that refunds are not processed until after the appliance is picked up. The same salesperson who screwed up the first delivery processed the pick up. Somehow, this incompetent human managed to mess up again. I was scheduled for pickup on April 1st. I purchased a appliance from a better company and scheduled delivery for April 2 because I was given the April 1 pick-up date.

      I came home during the pickup window time and to my chagrin, the company rescheduled my pick up without contacting me. So, now Im stuck with an additional appliance taking up room and slowing down my delivery. After speaking with the store, delivery team, customer service and an uncaring store manager, I was again pushed aside. No one would adjust the pickup schedule to remove this appliance so I can move on. No one is professional. Worst Company.

      Thanks for your vote!
      Verified purchase
      Customer Service

      Reviewed Feb. 27, 2025

      Wife and I bought a gas stove from them. When the stove was delivered, the side panel was broken. They took it back, and told me someone would call me that day - they did not call (yeah, like that's a shocker). Since we could not get another stove like the one my wife wanted, we asked for a refund. Did not get the refund when promised, so I called, and they said: We have no record of a refund. If this is the service they give, I want no part of them. They lost a customer.

      Thanks for your vote!
      Staff

      Reviewed Feb. 2, 2025

      Horrible Return. These people are thieves. I went to the store to return a Samsung tv that I purchased 4 days ago. The manager name Rodolfo ** treated me horrible and charged me a 20% restocking fee $420 dollars because the box of the tv was damaged in one side only one side, he then told me to learn the laws of the United States. Treated me like I was an ignorant not a customer. These people are thieves, will never buy from them again.

      Thanks for your vote!
      Sales & Marketing

      Reviewed Jan. 22, 2025

      I wish I could give no stars. I feel so mad and frustrated. They do false advertisement: "Your order will be ready in 1 hour". I had an emergency with an appliance, I found the same one in Brandsmart, Home Depot, Target, Walmart, and the only reason I placed the order with them was because of this advertisement, I really needed the item, at least in the following 24 hours, but when I went to pick up my order, they said they don't have the product but they requested a transfer, and that the order was placed at 10 pm. So Brandsmart, this is my first and last time.

      Thanks for your vote!
      Customer ServiceInstallation & SetupStaffProcess

      Reviewed Nov. 22, 2024

      We purchased a refrigerator, with the extended warranty. The week before the warranty expired, the refeigerator started leaking water from the ice machine. I called. The tech came out a week later and found that there was ice in the back too and the freezer's ice machine also wasn't functional. (I thought my husband turned it off) He daid it needed 3 parts and would come back when they came in. A week later I call to find out he never ordered the parts. Then a few weeks later, he comes back and said "they" didn't send all the parts and he can only install the parts they send, but he can't do anything more and I have to call to put in a new ticket to gwt the rest fixed. Well, whatever he did thst day didn't fix any of the issues, so I still need the entire unit fixed.

      I called and they had to do a recall ticket (which took 5 phone calls because they were fighting over who will now pay for the service). Finally the recall is approved and they send him back out to.access the unit. He no shows, but then comes the next morning and confirms all 3 parts are still needed and nothing is fixed. Then I call 3 days later to learn he didn't order the parts yet again. A few days later, ai have all.3 parts on my order and I'm waiting for them to come in. Three weeks have now passed. Last week, I received a text saying I was on the schedule.

      I didn't understand that, since I had called that day and knew the parts were not in. No one showed up, which I am told is because the parts weren't there, but in this process it closed out the ticket! So, then I had to have it reopened, but the parts were not attached to the new ticket. Finally, someone agrees to copy them.over from my previous ticket. Fine. 2 phone calls later, ai find out only only 2 parts were transferred over! This upsets me. I am told someone will call me back, once they speak to the tech and confirm I actually need the additional part. No one calls, just like all the other times I am told I will get a call back from them.

      Now, I called.this morning and they will not answer my calls. They pick up and put it on hold. I sat on hold for 30 minutes without being greeted. I called HR and am told a Customer Service manager will call me. I highly doubt they will. Legal action is going to follow because this is ridiculous. I paid for a warranty and their tech confirmed TWICE that the unit needs 3 parts and they are yet to install them. Do not EVER buy from Brandsmart. There is a reason it is cheap.

      Thanks for your vote!
      Verified purchase
      Price

      Reviewed Nov. 18, 2024

      I purchased a Samsung microwave. Got it home, unboxed it and it's missing mounting hardware. I should have known when the tape sealing the box was just packing tape. Unfortunately I am at fault here. I saved 3 bucks over the price at Lowe's but now have to drive 90 minutes to return this.

      Thanks for your vote!

      Reviewed Nov. 13, 2024

      I will never buy another item from Brandsmart. I completed the entire transaction online, I never walked into the store. This item is supposed to have a $50.00 rebate. I filled out the forms online. Brandsmart has all the information internally, since it was all done online. They say information is missing. I sent the email of the invoice and the completed form. I will never shop here again. I hope they enjoy the $50.00.

      Thanks for your vote!
      Loading more reviews...

      BrandsMart USA Company Information

      Company Name:
      BrandsMart USA
      Website:
      www.brandsmartusa.com