Brandsmart USA

I tried to purchase a washer and dryer from Lowe's for a house warming present for my daughter. After 5 attempts at delivery, the last couldn't be installed because they forgot the stacking kit, I told them to take it away. The 3rd party drivers, who also worked for Brandsmart told us to try Brandsmart. We did. The morning of the delivery, she got a text saying they couldn't install the machines because they didn't have the stacking kit. I called the customer service line. Do you believe the manager of the store went to another Brandsmart store which had one and personally delivered it to my daughter's condo so that the installation could be completed. Neither of us will ever buy from anyone but Brandsmart. What Lowe's couldn't do in 6 weeks, Brandsmart got done in 3 days from purchase.

I bought a freezer at Brandsmart Deerfield location and when I came to pick it up, they were all gone. Upon canceling the purchase an employee name NEIL gave me his freezer that he bought for himself. This made me so happy. I went from being disappointed to being elated. That is what I called superb customer Service. Brandsmart should be happy to know they have such caring employees working for their company. I would recommend people to go to this store because of my great experience that I had. Thank you NEIL for providing such superb customer service towards me.

I purchased a set of pots and pans online from them that were on clearance with no defects listed at the best price on the net. They shipped them fast via Fedex and I had them in three days. When the package arrived I inspected it. It was an open box item and was securely packed with heavy bubble wrap around the cookware set box. All of the pots, pans and lids were in new condition and in their original packaging except one stock pot that had two small chips in the ceramic nonstick coating near the top where the lid contacts. I took pictures and contacted them by email.

If you ever need to call their customer service number it is hit or miss. I called this morning and got an agent that was so rude. When I asked to speak to a supervisor she hung up on me. I called back and had just the opposite experience. The second person I talked to was very helpful. The first person I talked to in no way needs to be a representative of Brandsmart.

I ordered two Lenovo Tab E8 tablets on 5/23/20. As of 5/30/20, the order had not been filled. I suspect they don't have the product they sold. I cancelled my order, but wasted a week and will see if the funds show back up in my account.

Brandsmart very disappointing. I purchased a appliance package on April 23, 2020 and delivery was set for Monday April 27, 2020. Appliances delivered and the smell of gas but you know thought because it was a new stove it would wear off. Tuesday April 28, 2020 the installation of the microwave and dishwasher before Shawn got started and asked if he smelled gas he said yes. Geesh come to find out the idiots that came on Monday April 27, 2020 just rigged the connection together and stripped the sealed of my gas pipe. I was advised that my brand new stove was kicked in at the side now it’s sunken in as well.

I bought a leather sofa with an extended guarantee. They promise that everything will be handle by them, and the sofa will be cover for any damage by use or manufacturing defect. The first incident 4 months later was a breakout on one of the side's recliners. The first scam; the plan don’t work till one year later, because the manufacturer's guarantee. Took more than six months; a continuous calls and last resource talking to Brandsmart Palmetto 47 Avenue Miami store manager, to have my sofa fixed. Second scam. 1 year later the sofa start to discolored on one of the recliner head, so I contact the guarantee company Warrantech, after a long process, they told me that leather sofas are not covered by this kind of damaged, just fabrics sofas.

ON 03/25th/2020, The two guys came saying that they could not make the delivery because the order did not clarify that there was no elevator to accessing my 2nd floor and they blamed the seller. The seller did put in the order the special team requirements for not having an elevator, I called customer service and nobody knew how to give a reason for this negligence that forces me to stay two more days without the product for which I paid by trusting in the name of Brandsmart. Never thought to be a victim of such a lack of consideration to a customer. I feel it was on purpose, just to appear like they wanted to do the delivery, but they did not want to work.

One of the worst customer service experience, I ordered a TV stand and received it in a timely manner. However, after opening the box I noticed some damages to the TV stand. The wood back panel was heavily bowed to the point that it broke off from the stand with the screws no longer able to hold the back piece to the stand (the screw holes on the corners of the wood panel broke off). I really don’t know if this damage occurred during shipping or not but packaging appeared to be in good condition. I contacted Bell'O to see if they can send me new replacement back panels, I was told by law (huh??!) that they cannot replace the damaged pieces and I needed to contact the BrandsMart to replace the entire stand.

I made a purchase for a washer and dryer on 1/4/2020 and still awaiting delivery on 1/9/2020. The purchase was made in store and I was told it will be delivered on 1/7/2020 however I missed the delivery due to the driver calling when he arrived at my home and couldn’t wait over 10mins. I called to see when will it be delivered and the lady hung up in my face. I called more than 5times from the store to the distribution center. The manager was not available and my issues was not resolved. I am still awaiting my $1500 purchase! AWFUL.