Brandsmart USA

They do not received my TV return because they said that I scratch the screen. I wait long time to return because the Delivery Manager needed to come to talk to me but it never came to see me.

DO NOT BUY anything from Brandsmart. They sell broken electronic and they don't want to replace it. You paid for Extended warranty which is a lied. The customer services is super bad starting with the returned manager. He is a sorry person. I been a Brandsmart customer for years until today. I will make sure people that I know never buy from them. They sell bad quality. Take your money to another company. Brandsmart in Stockbridge is a bad store. DO NOT BUY FROM BRANDSMART.

Bought a Sony Bravia TV at Deerfield store and it has horizontal lines. Returned it 2 days later for exchange or refund as I have been buying appliances there for 20 years and they have a 30 day return policy. Said I damaged the screen and nothing they can do for me. I didn't damage the screen and can't eat a $1200. Tv and now I'm screwed. Left the tv there and manager didn't return my message. Yes, the corporate people are no help and just re-direct you in circles back to the store.

I have never had a worse experience dealing with a company than with Brandsmart. Every time I tried to call the store, 4320 NW 167th St, Miami Gardens, FL 33054, which I made my purchase at, I was rudely transferred to another person without the person hearing what I had to say. No one listens to the customer at all. They are rude, disrespectful and do not have any customer service abilities. I finally had to call the corporate office, but that was another fiasco. Brandsmart takes advantage of its customers and when you try to correct their errors, no one wants to hear it or assist you. I dealt with Linda at the corporate office, and it was because of my persistence to get assistance, that I finally got a response. I feel that Linda did not want to take the time to listen attentively to my issues, therefore as usually nothing was rectified.

One of the sales reps in appliances at W Palm Beach location, Evan has no moral compass when it comes to lying. Lies to customers and, to his boss about customers. Otherwise this is a good store, just go to Mark and he'll take good care of you. As for Evan, go back to flipping burgers or being a greeter at Walmart. I hear they're hiring.

We purchased several items from Brandsmart. All were shipped to our vacation home in the Caribbean. Our TV, however, had a huge crack across the screen. When we unpacked it and noticed it, I contacted customer service and was cut off of several phone calls. After multiple unsuccessful attempts, I emailed where I got a response from Linda. She had a terrible attitude in her email. Immediately, she was trying to refer me to the manufacturer of the TV but refuses to give me any information on who directly I need to contact. Brandsmart shipped the TV and it was not packaged appropriately. That is not a manufacturer problem, that is a shipper problem. I will never make a purchase from there again. All we wanted was for Brandsmart to resolve the issue. We could have shipped the defected product back to get one that was not damaged.

Worse place to spend your money. Bad and poor customers service, they don’t stay behind products and warranty, you buy something that supposed to be new and at the end they don’t replace. They send a technician to fix something that supposed be new.

Good morning. I usually do not do this sort of thing, however, I was very much disgusted by my visit to your store off the Palmetto Expressway in Miami yesterday evening and the contact that I had with the customer service representative sitting behind the desk. I am not a frequent customer or Brandsmart due to my past experience with the lack of customer service of some of your employees. It is sad to say that my experience yesterday, January 14, 2019, with the customer service representative reminded me of why I do not patronize your store. I recently had a washing machine break down for which a service technician was dispatched. Thank you for hiring this gentleman. Nevertheless, because I had an extended warranty of my washer, a decision was made that it was cheaper to replace than repair (my guesstimate). I was offered my choice of replacement or a store credit.

Bought 3 Apple watches for my wife to pick one for Christmas. 1 was bought online and the other 2 were store pickups. Went to return them (still unopened in the plastic wrap) and they stated that I only had 5 days to do a return. So knowing this the clerk opened 2 of the watches out of the plastic before looking at my receipt. I now am going to be stuck with 3 watches and now 2 of them now considered opened.

I came to Brandsmart and a gentlemen helped me by the name of Juan **. He did all at excellent expectations. He got all my information and found me in the system and wrote up order number so I can go pay at register, this is where the fun begins. Cashier register name Jahiria ** attended me not to only be disrespectful and rude but I knew she was up to something with the next person which was so called manager of that section. She asked me for my ID, which she found me in the system and of a sudden she needed another identification. So she asked for my debit card. I said, "For what? I have an account with your store, credit card. You don't need my other credit cards to verify it's me. The gentlemen put all details in that piece of paper which all you have to do is scan items and use my account that you already found in the system as well."

Went to the Brandsmart in West Palm Beach. The patience exhibited by the shift manager, Mr. Osvald **, was enough to remind me of the bias I admit I have with an aging, nervy parent. He assisted us in 'bringing back to life' the electronic appliance that was presumably broken. Thank you so much!!!

Went in to purchase new appliances. Had Ruddy help me pick out what I needed. He says, "No problem. We can deliver it on Sunday. No Problem." He wrote up the order and even verified the address on Palm Beach Property Appraiser's website. So was good to go! NOT SO FAST, SUNDAY came and I waited until 4 pm on the delivery! NO SHOW so I decided to give them a ring. Then the fun began, I was informed that my address was correct. However my zip code didn't match? Ok so my phone number is printed clearly on the invoice. The salesman must have made a mistake, call me and verify the Zip Code. Simple enough right? NOPE. Not for them.

Racist, poor & aggressive service from upper leadership. Actively seeking class action lawsuit, was treated with total racial discrimination when returning item that I was given wrong information about.

After purchasing 5k of appliances that I asked the salesmen if it was in stock. One month and counting I have not received the product yet my credit card is still charged for product not received. They shipped me a broken refrigerator, microwave...no stove...and one dishwasher... All I get is a runaround.

If I could, I would not give any stars. Worst to buy appliances from. Have great deals but all defective appliances. So we brought 4 appliances last year. Our fridge has been acting up. This is the second time it broke down and going on 3 weeks without a fridge. A tech came last week and ordered a part. Came back today and that was the wrong part. So it will take another few days for the part to arrive. Mind you, we had 4 big black garbage bags of wasted food thrown away. And having to buy food every single day because we can't hold on to a damn thing in the fridge. So extended warranty can't do anything besides sending techs for repairs.

I purchased an extended warranty (36 months) for my washer and dryer. After about a year the dryer stopped working. I called to file a claim and they told me Brandsmart did not supply them with the washer/dryer manufacturer and that it would take them 24-48 hours to update it. I asked if there was anything else missing because I had the receipt with all the information. They said they had everything. I called the next day. They told me they had the manufacturer, but they were missing the model numbers and since I bought the bundle, they had to separate the order and I had to wait 48 hours. I waited 48hrs and called, to my surprise the lady said they needed to create a separate contract for each item and that I have to wait another 48 hours. IT'S A SCAM!!! Every time you try to file a claim they come up with an excuse not to process it.

I have been waiting since September 23, 2018. To get my washer repair. They gave me a 2 weeks time frame before they could come out. October 8th, I had an appointment between 1 and 4. I was home at 12:30 waiting. No consideration to call me to let me know you're running late it's now 5:30. They showed up at my house a quarter to 6. Now they have to order the parts. The parts are in. Now it's October 16th. They won't be able to schedule me in until the following week. In this time frame. I have spend over $450 washing and drying close. I'm pretty sure by the following week I will have to wash a again. If I would have known that from the beginning. How long it's going to take and how much I'm spending out of pocket. I could have just bought a new washer. Very very very disappointed and a horrible service.

I am so upset with this service that I have received. I bought a tv and I bought the warranty for this sole purpose. A tech came to my house and my tv is unable to be fixed and they said 5 days. Then I call the store and they said 48 hours. Now I called back and now they are telling me that it was just inputted yesterday when this tech was at my house 4 days ago and now they are telling me an additional 3 to 5 days. This is ridiculous. I have been out of a tv for 10 days and every day someone tells me a different story. I call the store and they constantly hang up on me. What is the purpose of me buying a warranty?

DO NOT USE BRANDSMART USA on large purchases and large sums (!). Not unpacked and new cellphones don't accept to return even next day after purchase. Delivery of kitchen appliances if happens after the 10th attempt and in time according to the schedule, then it will be good luck. Delivery service of kitchen appliances from this store comes true Not according of the schedule and after 6 PM when the elevator is closed for access. Delivery-drivers do not pick up phone. Very low level of service, unusual for the USA.

We purchased a washer and dryer from one of your outlets. We have over the past 10 or more years bought appliances and had them shipped to the Caribbean - where we live - without incident. Never had any issues until this last purchase. Despite informing the salesman that the items were not remaining in the US, we were sold appliances with 60HZ cycles and only 50hz cycles work in my country. When contacted with our concerns and complaints, the response from the salesman and his manager were less than unacceptable. The experience have left a bad taste and we wouldn't be making any other purchases from Brandsmart.

Bought an over-the-range microwave from them online. Got it and then realized that it was too tall for the space where it was to be installed. Ok, my mistake. I packed it back up in its original packaging and requested an RMA. I received the RMA and set out to return it via UPS, who wouldn't take it because it exceeded their limit of 70 pounds. Great. Then I tried USPS - they wanted $135! BrandsMart charged me $49 shipping when I received it. I paid only $169 for the microwave, and they want to charge me $135 to return it! Absurd. Never again with these people.

I never write review in any website. I actually do not have any social media account. However, this time my experience has been so so bad that I have to write this review. First, they never clear up that the delivery company do not help you to put your items in your unit (even though it is first floor). So, if you order heavy things you have to carry by yourself. Second: returning items that you buy online is a nightmare. You have to pay by your self the return and the assistance to do that from them is ZERO. They basically do not care you to return the item. Third: Once you successfully return the items, then start the email, phone call and fax battle to get your refund. Everything can take you a month, easily.

On June 29 2018, I called to report that my 65" LG tv wasn't working. After verifying that I had extended warranty, I was told that the earliest time and day to have a repairman dispatched was July 3rd. The repairman came to the premises and did his assessment then left. I called dispatch (since no information was provided by the tech), and was told that it was customary for the tech to do the assessment then the associated parts would be ordered. I found it odd that an assessment was done and you the TV was never removed from the wall on which it is mounted. Two days later, I began calling the service center to get an update on the status of the repairs, and was told that it can take as long as seven business days for the parts to arrive (basically telling me that I have to wait for the parts to get here). They acquired the part on Friday July 13th.

I tried to purchase a Maytag range and Microwave bundle on Sunday. My card company blocked it for phone approval which I did. The Brandsmart website did not appear to be working... I foolishly sent payment 7 times. A $50 gift card for $0 appeared. The sale never went through, my Brandsmart account shows no orders. My Visa account shows 7 sales pending for the same price and is nearly maxed. This is late Tues and I have been on the phone with Brandsmart 8 times now begging them to reverse. I have canceled my card in case Brandsmart has been hacked but Visa cannot do anything. Brandsmart cannot find any record of me though I am receiving promotional email, this would not be so stressful if I live locally but it is over $150 shipping in just this direction. 7 times if they send the 7 Ranges. A $50 gift card for $0 is still in my cart?

About two months ago we had a washer/dryer delivered from Brandsmart. The delivery people knocked an antique plate off the wall and caused it to break. They also caused a flood in the foyer when they dropped the old washer off the hand truck they were using. Brandsmart refuses to take responsibility saying that it is the delivery company's responsibility. So far no one has done anything to resolve the problem. Capital One says it is Brandsmart’s responsibility. Stay away from this seller, they will do nothing to help you.

From start to finish, this has been the absolute WORST business with which I have ever done business. The customer service reps are completely clueless and rude. They fraudulently charge your credit card for things that you don't approve, they lie about sending out your package until you call them out on it, then make up another lie to cover up the one they just told you. When I had finally had enough of the nonsense with the idiots in the customer service department, I told them to cancel my order after verifying with UPS the package had not been picked up. I was assured the shipment had been canceled and I could receive a cancellation notice twenty minutes later. When I called back, I talked to another rep who blatantly lied and told me UPS had already picked up the package (I had just checked prior to the call and confirmed the package had not been picked up from their warehouse yet).

I'm from India... This is one of the cheating company in USA. They are contact through online for buying iPhonex mobile in reduced price. Afterwards they said to deposit shipping amount 5000. We paid, then they dispatched the courier. They said, "After receive your materials then you can pay". But suddenly they contact through online to pay 25000 for international delivery charges from agent I paid. After some time they said to pay 10000 for local delivery. I paid. Now they said to pay 15000. What is the fraud company is this totally. I'm helpless... Now they are not coming to online. I don't know whether my order will be coming or not? Don't cheat poor peoples.

Under warranty period technician changed parts citing ‘defects’ 6 TIMES. Dishwasher still doesn’t function properly & requested Mftr exchange. 15 emails to and from everyone in customer service at Brandsmart yielded NOTHING. Constant Repairs over 3 years, now Linda **, Linda ** and 3 others are stating dishwasher out of warranty. What horrible customer service, even worse for the Perlman family good faith.

WORST PLACE EVER. BUY ELSEWHERE. CUSTOMER SERVICE WORST I'VE RECEIVED. This location sold us a computer with a crack in the screen!! When we went to exchange it or remedy the situation NOTHING was done to help us. The manager David ** did absolutely nothing to resolve the issue. He even blamed us for the damaged computer! FYI, they have a 5 day return limit on their big ticket items... now I see why... they are damaged. I will be contacting corporate to report the staff and request something be done. Save your money and buy somewhere where you're actually treated with respect. This place will no longer receive a dime of my money and I will do my best to make sure everyone I know is aware of this.

In 2016 I purchase a Onkyo NR646 receiver. 2018 I have take this receiver 5 times to have it repair, volume control, video control, overheat, video and audio lost while watching tv And today April 17 2018 still not working proper. Spoke to me Agustin service supervisor and he said that on their record the unit only have been service twice, I have all the documents to prove the unit is been in Brandsmart 5 time and the problem continues, I have spend thousand of dollars in the past 15 years. Today I advise anyone considering purchasing any appliances stay away, Brandsmart don’t valued any customer no matter how much you spend. At this point after spending $579 dollars and paid an extra for the extended warranty. I never purchase at brandsmart and advice prospect clients to stay away. After sales service is pathetic and unprofessional.