Brandsmart USA Reviews

We purchased a refrigerator, with the extended warranty. The week before the warranty expired, the refeigerator started leaking water from the ice machine. I called. The tech came out a week later and found that there was ice in the back too and the freezer's ice machine also wasn't functional. (I thought my husband turned it off) He daid it needed 3 parts and would come back when they came in. A week later I call to find out he never ordered the parts. Then a few weeks later, he comes back and said "they" didn't send all the parts and he can only install the parts they send, but he can't do anything more and I have to call to put in a new ticket to gwt the rest fixed. Well, whatever he did thst day didn't fix any of the issues, so I still need the entire unit fixed.

I purchased a Samsung microwave. Got it home, unboxed it and it's missing mounting hardware. I should have known when the tape sealing the box was just packing tape. Unfortunately I am at fault here. I saved 3 bucks over the price at Lowe's but now have to drive 90 minutes to return this.

I will never buy another item from Brandsmart. I completed the entire transaction online, I never walked into the store. This item is supposed to have a $50.00 rebate. I filled out the forms online. Brandsmart has all the information internally, since it was all done online. They say information is missing. I sent the email of the invoice and the completed form. I will never shop here again. I hope they enjoy the $50.00.

281 people gave them ONE Star. 30 people gave them 2,3, 4 or 5 Stars. GET IT? In my opinion, these people are the most condescending, rude, dismissive, dishonest thieves you will encounter. Two weeks and $5,000 later:

After patiently waiting till the 3-hour delivery window ended. I call “Customer Service”. Unfortunately, they were impatient, condescending and short. It seemed like they get their share of complaints daily and are just as frustrated. Just beware that if it’s reasonable service you expect…. go elsewhere.

We purchased a washing machine, the sales rep did not put in any of the correct information so that we could have our appliance delivered. I reached out to the sales department, the young lady who sold the appliance Yusin gave me her personal phone number. In the text she stated that she could not reach us by phone or email, it was because she entered nothing correctly. Once she got all the information I was told she would have the item delivered the following Thursday which was a HUGE inconvenience, Thursday came no call and the delivery guys were a NO SHOW. I asked for a full refund. I will NEVER EVER purchase another item from Brandsmart, their customer service is HORRIBLE, all they want to do is sell and get commission but not service their customers. Please shop elsewhere. Brandsmart is HORRIBLE

Ordered a window unit air conditioner online. At first, website showed a/c would ship next day. During checkout, it showed shipping in a week. I decided to wait on it. A week later I received a text message asking me to confirm delivery for the following day which I did. Two hours later I received an email asking me to confirm next day delivery...which I did. At 8:30 pm that night, BrandSmart telephoned me to tell me their inventory was off and the air conditioner would have to be backordered.

Bought a refrigerator and the extended warranty. The refrigerator broke and it has been a month without a refrigerator the technician has been out twice to fix it and it is not working. The warranty is terrible, don't buy extended warranty it is a waste of money!! I will not buy at Brandsmart ever again!!!

I want to post my experience because I think it is unfair, my husband and I went to buy a electric bike and when my kid uses it the speed star to slow down so we took it back thinking that the time cost us $400. Well I thought wow it is very expensive and it has this issue of slowing down... so we took it back like three hours later and Brandsmart charged me $80 dollars plus tax for restocking and because they said it has a zero days return policy so I went the same day three hours later so now I felt frustrated just thinking about the $80, I write this because I don't want someone go thru this like me... be careful with their return policy.

I was hesitant to order from them because of all the negative reviews. My husband said he had ordered from them before and has never had an issue, so I broke down and purchased a brand new air conditioner. My item arrived on time with no damage. I paid $100 less than than what other stores are selling these brand new air conditioners. Very pleased with my purchase.