Brandsmart USA

I went to the store late Sunday i.e., 3:50 pm. Your salesman Walnick ** was in a hurry. I purchased a cooktop that I took with me. I also have a Microwave on Back Order. He said there are 60 on order coming soon… Most important, he would not change my address in the file because he said it would take too long. He also insisted on selling me a 4-year warranty but I realize now if I need service the WRONG address is in your file! Upon installing the cooktop, I found there is a 12-month warranty plus 3 years for only $41. from the manufacturer and less money to extend the warranty each year directly from them. I’m sure Walnick ** knows this.

They brought the wrong dryer. I was told to reorder the new dryer & they would credit my account when it was picked up. They picked it up & refuse to credit my account. That's called theft Dave in Stockbridge!

I purchased a dishwasher which was scheduled for a Saturday delivery. No Call No Show. I called Customer Service. Somehow the delivery was not processed in the system. A rescheduled date was put in the system. Again No Call No Show. I contacted customer service for 2nd time. They informed me a company by the name of TCI at 954-493-7300. They were supposed to call me Monday to schedule an appointment time. Again no call. I called customer service for a 3rd time. They have nothing on record of the dishwasher being scheduled for delivery. I finally made the only rationale decision available - Cancel the order.

Beware when purchasing their extended warranties. The warranty department will make you jump through multiple hoops. We manage rental properties and every warranty call is an absolute chore. They pretty much do everything they can to discourage you from filing a claim. Here is what you can expect:

I purchased a refrigerator that was out of stock and was fully charged for the same and the extended warranty although the item was not expected for 1-2 months. After a month I contacted customer service as to the status of the item. I was informed the item had been in for a while and they were waiting for me to call to schedule the delivery. I was very upset being that the salesman had informed me he would call me to schedule as soon as they received the item. Customer service informed me that the salesman had placed the item on "will Call" which to them means the customer will call to schedule delivery.

On 08/09/21 I bought a refrigerator from Brandsmart and I took it home. It start to make a strange noise so I took it back to Brandsmart. They checked the refrigerator and wrote on the receipt ok to unload. When I went to customer services to replace the refrigerator they told me it had a dent and they couldn't replace it. When I left the refrigerator with them it did not have a dent and now they don't want to replace my refrigerator or credit my account. Beware of brandsmart. They have no real customer service whatsoever. Go to Best Buy. They will match their price.

Purchased a scratch/dent fridge and a new stove. Delivered as promised. The refrigerator was beeping and not cooling. Freezer didn't work at all. Called the service center, the store, the manufacturer, and got nowhere! Sat on hold for more than 20 minutes only to get disconnected a dozen times. Finally, I looked up the email addresses of the head honchos at BrandsMart. The next morning I had action. Several persons from BrandsMart called me, sent a service technician to discover the fridge had an electrical problem. Phil made the situation Right! He sent over a new fridge within a few days. I am now a happy camper. Brandsmart does need to fix their customer service/phone system, it's terrible.

My 90 year old client purchased an AC unit along with the service/warranty program from Brandsmart. The AC was scheduled for service and the repairman they sent stated that the AC needed a part and they would call as soon as it came in. After waiting 2 weeks with no call, I called them and was given an an appointment the next day. The service man came on September 13 and stated that the AC was not repairable and that I would be contacted with details for a replacement.

I will attach all the pictures I took to show the damage caused by the delivery personnel for Brandsmart which also caused a bad electrical wiring installation on my dryer, TWICE. They installed the 240v wiring in opposite directions which was almost causing a fire. The personnel put my family and my new home of risk. The dryer and owner's manual does have multiple warning labels for possible risk of fire or explosion due to improper installation. I also made Samsung aware about the safety concerns on their products. I plan on sending this to the Better Business Bureau to let people know that Brandsmart hires Non certified electrical people to come and set up electrical appliances without caring for the customer's safety only cheap labor prices.

I bought a Whirlpool refrigerator from Brandsmart about one year ago. The first problem started with the delivery. They came in and turned off the water to start the ice maker. No sooner did they leave, I realized NO WATER. I immediately called the service desk and was told TOO BAD, they could come next week. I called the plumber who came and found out they did not turn on the water under the sink. He also found a leak in the connector. One year later the ice maker broke.