BrandsMart USA Reviews

This review is solely based on the interaction I had with Lisa **. I had the pleasure of speaking with Lisa ** on 5/12/2026 regarding a situation I was experiencing at the Brandsmart store in Sawgrass (Sunrise, FL). Lisa kindly provided me with additional information, and I was able to resolve my problem after speaking with 3 alleged supervisors (Mario, Endo & Claudina) who offered no help or compromise. Lisa was professional and knowledgeable. Again, this review is strictly in reference to the assistance I received from Lisa **. I appreciate her kindness and professionalism.

Marelys S. demonstrated stellar customer service during my chat, telephone call which definitely lead to my purchase today. She displayed top tier knowledge of the product while also being fully transparent and honest! I appreciate her for making this process seamless for me! Give this woman a raise, promotion or anything else that matches “best asset performance” ability for Brandsmart!

Catherine was absolutely outstanding in understanding the complexity of the situation & resolving it in a professional, kind & efficient way! She followed through, called me back to resolve this return issue! Not a BrandsMart customer but with this kind of customer service I will definitely use BrandsMart again on my next purchase! Thank you & also appreciate Joe ** for his excellent customer service as well.

Lisa ** was very kind, accommodating, and a pleasure to speak with. It's not every day you get a competent person who speaks perfect English to assist an old lady such as myself. It truly was a pleasure dealing with her. I was worried that I couldn't change the delivery date online and she took care of it with no hesitation. What a relief!!

We bought a stove range at BrandsMart USA in South Dixie Hwy, Miami, FL, and were assisted by Customer Rep. Alex **. Mr. **was very professional and courteous. He explained to us the different options on ranges and the best choice based on our needs. His professionalism was definitely one reason for us to return to Brandsmart USA for our future needs.

I purchased a washer and dryer and the service for order was amazing. The delivery of these items have been a nightmare and now I have to wait longer than expected due to the delivery team damaging an item. The service via chat has always been helpful. If you're buying anything from BrandsMart, do not use their delivery team. I have been rescheduled three times.

Waited 30 mins for a 1 to 3 min hold time for a simple question of when my package might arrive. It took 30 more minutes to tell me they did not know. Also, I did fine the item cheaper and that was never addresses. I do not think Simon read the chat at all. Even asked for my order number after it was already sent to her.

Bianca W., thank you for your wonderful customer service at BrandsMart. You truly went above and beyond—six stars! This is a perfect example of how customer issues should be handled today: efficiently, professionally, and with genuine kindness. Your timely support and thoughtful approach made all the difference. Thank you again, Bianca!

I am never buy anything from BRANDSMART AGAIN, it is a total ripoff, the extended warranty is a fake scam. They do not respond to actual claims, they give you the run around to avoid honoring the extended warranty, so their business model is to rob you with a fake credit line, which they take away if you have a claim or a complaint. BUYERS, BE AWARE, do not buy at BRANDSMART if you care about how you spend your HARD EARNED MONEY.

I bought a dryer from BrandsMart with a warranty. I have had so much trouble just trying to get the technician to come and see it and finally needed parts that were not ordered. I have been calling for 2 weeks and they throw the ball back and forth and they don't take responsibility. It is crazy, DO NOT BUY from them!!!!