BrandsMart USA Reviews

I am a regular customer and do most of my shopping at BrandsMart; it is my one-stop shop for all my needs. They are always there to help you. Today, I had the best experience that I could say started off really bad and turned out great!I was looking to buy a sofa couch, and I ended up losing my phone in one of the couches. I spent 20 minutes looking for it while some employees asked if I could be helped. One lady (I didn't get her name) was very helpful. But it wasn't until Gabriel saw me desperately searching for my phone that he began to help me. He called my phone and searched every couch with me. I honestly think we were looking for it for over an hour and nothing! He got security involved, and we ended up finding the phone. Why I am writing this review is that employees at BrandsMart were all looking to help me, but Gabriel didn't give up on me at all. He truly cared. Thank you, BrandsMart, for having hired an employee like that." ❤️

I had an exceptional experience with Joe at BrandsMart. From the very beginning, he answered every one of our questions with incredible patience, professionalism, and genuine kindness. Joe demonstrated an impressive knowledge of both the TV we were considering and BrandsMart's purchasing and delivery procedures. He took the time to explain everything clearly, never rushed us, and made sure we felt completely comfortable before making our decision.

I bought a set of washer and dryer recently online, but the washer was defective (leaking water), I then contacted customer service online from Brandsmart and they helped me schedule a technician appointment, when the technicians came they couldn’t fix it and they advised me to contact this phone number 954-797-4097 to help me with the exchange. When I called they transferred me to different departments and the last person told me with this exact words “you don’t get to decide for an exchange“ with the rudest attitude and put me on hold because it was already 5pm and no one at all were willing to help. After that nightmare of experience I reached out to 800-432-8579 where Lisa ** answer the call and I appreciate all her help, she actually listened and provided a solution for my issue and that’s why she deserves these 5 stars and above. Thank you Lisa! You are doing a fantastic job!

After having a very frustrating experience with two previous sales representatives who were unable to resolve my TV replacement issue and, unfortunately, handled the situation poorly, I was honestly losing confidence in BrandsMart. Everything changed when I was assisted by Joey **. Joey took full ownership of the situation, stayed patient, explored every possible option, and worked with genuine professionalism until we found the right solution for the replacement of my new TV. What stood out the most was not only his problem-solving ability, but the way he handled a conflict situation with empathy, respect, and true customer care.

I would like to recognize Lisa ** at BrandsMart USA for the exceptional customer service she provided throughout the month-long process of receiving my washer and dryer. From the very beginning, Lisa genuinely cared about my situation and worked tirelessly to make sure I received accurate information and the assistance I needed. She never stopped until she had answers for me and consistently went far beyond what would normally be expected.

Excellent service and experience. Makes our shoppers life easier and safer. Thanks Joseph ** for all your help and clarity. Thanks Brandsmart to be here when we need you.

Joseph ** was very helpful. He explained everything to me and I appreciate it.

Gisbert was very professional and provide with a satisfactory resolution of my issue.

I started this purchase online, but I was not successful, thanks to Mr. Joseph **, I was able to complete my purchase and he also helped me with the purchase of the cord and hose for the products. Since I didn't have my account number, he provided me with the number I needed to call to obtain it. Yesterday I couldn't finish the transaction, today as soon as I texted him, he helped me, thanks to his patience and effort I complete it the purchase. What a great experience.

I am filing this complaint regarding a highly unsatisfactory experience with BrandsMart USA involving the purchase of a Sony Bravia 9 television. Approximately two weeks ago, I contacted BrandsMart customer service to purchase a Bravia 9. I was told that the unit was located at the Palmetto Store in Miami, being held for me and would be delivered that Thursday.

Joey is very helpful and extremely professional at what he does.

Joseph ** has been an excellent representative. He is patient and always willing to help. He made the purchase process very easy, which made everything more efficient. It was a great experience.

My experience was amazing, and my issue was resolved quickly. I originally called to follow up on an unresolved issue from a previous in-store visit. Lisa ** was incredibly pleasant throughout our entire conversation and was more than happy to help me get everything resolved. She was patient, professional, and made the entire process easy. I truly appreciate her excellent customer service and willingness to help!

Joseph did an outstanding job in assisting with my purchase of my new grill!! Highly recommend you contact him for your grilling needs!!

Our sales rep Joseph has been amazing to work with, a very persistent, honest, hard-working individual. And because of the service we received from him, we will definitely continue to do business with BrandsMart.

I wanted to come back and leave a review for Lisa ** after my purchase was fully resolved. Unfortunately, my refrigerator order did not go as planned. I received a different model than the one I had ordered, which resulted in a lengthy return and refund process. Throughout the entire situation, Lisa remained professional, responsive, and genuinely tried to help. She consistently followed up, answered my questions, and worked to move the process forward when I needed assistance. While the overall experience with the order itself was frustrating, Lisa's customer service stood out. She treated me with respect, communicated clearly, and did her best to assist from start to finish. Now that my refund has been completed, I wanted to make sure she received the recognition she deserves. Thank you, Lisa, for your professionalism and dedication to customer service.

I purchased a TV from Brandsmart and purchased insurance from Guardsman Insurance. Claimed was filed on 5/19/26 and as of 6/17/26 still have not received my check. Worst Company ever!

Joseph ** made my purchase at BrandsMart easy. He's very knowledgeable and friendly. I will let my family and friends know about my experience so they buy at BrandsMart.

Joseph was so knowledge, helpful, and quick. He helped me process a return and select an amazing new product at a great price. He should be a manager.

Joseph was amazing and very patient while helping us choose a new fridge

Don’t buy warranty thru BrandsMart. They don’t have contractors in the Atlanta Georgia area. My LG Thin Q $4000.00 refrigerator with 5 years warranty is still broken over 30 days and no one from Protectall the warranty company can give me a name or number or email of any contractors that service my refrigerator and knowledge about this refrigerator to fix it. They keep giving me an claim number and a promise that a service provider will call in 3-5 business days but that’s right you guess it that never happens. I’ve contacted the warranty company at least 3-4 times in the last 30 days and they can’t keep up with their own lies from one call to the next.

Joseph D. | Web Sales Agent was very great, professional, patience and experience. He answered all of my questions with no hesitation. I place my order and got everything I needed

So don't pay for installation fees, they were accusing that my dryer outlet was failing even that I buy a speed queen, then I called a electrician when the new machine came in and the problems was the installers all the time, they put a wrong installation on on cables, first pic is the correct one, second is the way they installed.

I purchased a $199 Char-Broil grill from BrandsMart during the Memorial Day sale. The touch-control panel failed almost immediately, leaving me embarrassed in front of guests. BrandsMart refused any return or exchange and pushed me to the manufacturer. Very disappointing customer service and no real protection for loyal customers.

Miranda was good. But I canceled an order a week ago. Never received a cancelation email nor any refunds showing up on my banking statements. I contacted again today and was told I needed to give my card information to issue a refund. Was this not on file when you took my money initially? I gave that info and was told a sales supervisor would need to contact me to process it.... okay. So this is not acceptable whatsoever. Now I just have to hope this individual calls me at some point. My money is being held hostage. My whole reason to cancel was I was given a delivery date. Was told I'd be called to confirm time window for that day. That came and went with zero contact from brandsmart, nor their 3rd party delivery. When I did call back I was told it would be 2-4 more weeks. Nope, laundry is piled sky high. Secured a better deal with Lowes with same day free delivery as well as free installation. Avoid this company at all cost.

I purchased a washer and dryer and the service for order was amazing. The delivery of these items have been a nightmare and now I have to wait longer than expected due to the delivery team damaging an item. The service via chat has always been helpful. If you're buying anything from BrandsMart, do not use their delivery team. I have been rescheduled three times.

This review is solely based on the interaction I had with Lisa **. I had the pleasure of speaking with Lisa ** on 5/12/2026 regarding a situation I was experiencing at the Brandsmart store in Sawgrass (Sunrise, FL). Lisa kindly provided me with additional information, and I was able to resolve my problem after speaking with 3 alleged supervisors (Mario, Endo & Claudina) who offered no help or compromise. Lisa was professional and knowledgeable. Again, this review is strictly in reference to the assistance I received from Lisa **. I appreciate her kindness and professionalism.

Waited 30 mins for a 1 to 3 min hold time for a simple question of when my package might arrive. It took 30 more minutes to tell me they did not know. Also, I did fine the item cheaper and that was never addresses. I do not think Simon read the chat at all. Even asked for my order number after it was already sent to her.

Bianca W., thank you for your wonderful customer service at BrandsMart. You truly went above and beyond—six stars! This is a perfect example of how customer issues should be handled today: efficiently, professionally, and with genuine kindness. Your timely support and thoughtful approach made all the difference. Thank you again, Bianca!

Marelys S. demonstrated stellar customer service during my chat, telephone call which definitely lead to my purchase today. She displayed top tier knowledge of the product while also being fully transparent and honest! I appreciate her for making this process seamless for me! Give this woman a raise, promotion or anything else that matches “best asset performance” ability for Brandsmart!

Catherine was absolutely outstanding in understanding the complexity of the situation & resolving it in a professional, kind & efficient way! She followed through, called me back to resolve this return issue! Not a BrandsMart customer but with this kind of customer service I will definitely use BrandsMart again on my next purchase! Thank you & also appreciate Joe ** for his excellent customer service as well.

I am never buy anything from BRANDSMART AGAIN, it is a total ripoff, the extended warranty is a fake scam. They do not respond to actual claims, they give you the run around to avoid honoring the extended warranty, so their business model is to rob you with a fake credit line, which they take away if you have a claim or a complaint. BUYERS, BE AWARE, do not buy at BRANDSMART if you care about how you spend your HARD EARNED MONEY.

Lisa ** was very kind, accommodating, and a pleasure to speak with. It's not every day you get a competent person who speaks perfect English to assist an old lady such as myself. It truly was a pleasure dealing with her. I was worried that I couldn't change the delivery date online and she took care of it with no hesitation. What a relief!!

I bought a dryer from BrandsMart with a warranty. I have had so much trouble just trying to get the technician to come and see it and finally needed parts that were not ordered. I have been calling for 2 weeks and they throw the ball back and forth and they don't take responsibility. It is crazy, DO NOT BUY from them!!!!

We bought a stove range at BrandsMart USA in South Dixie Hwy, Miami, FL, and were assisted by Customer Rep. Alex **. Mr. **was very professional and courteous. He explained to us the different options on ranges and the best choice based on our needs. His professionalism was definitely one reason for us to return to Brandsmart USA for our future needs.