BrandsMart USA Reviews

Representative was very helpful in addressing my concerns. My issue was addressed in a timely manner. I had a great customer experience and I would recommend friends and family to shop at BrandsMart USA.

I purchased a sofa online from BrandsMart that was listed as available. After completing the purchase, I was later informed that one of the pieces had already been discontinued. Now, two months later, they canceled part of my order. The worst part is that I had already gotten rid of my old sofa based on this purchase. Now I’m left with neither the old sofa nor the new one. This situation could have been avoided with accurate inventory information and better communication. Very disappointing experience.

This is an opinion on your type of service. I went to your Dadeland store and was tended to by a store manager by the name of Leornard **. He was able to tend to my issue regarding an uncancelled order which, promptly was re-cancelled and refund was granted. The invoice # is ** and the first time, about a week back, 12/22, it had not been officially cancelled and I had to return to the store to ask why. Mr. ** was able to resolve the issue promptly today and the refund was **.

I purchased a natural gas Char-Broil grill online from Brandsmart as a gift to my wife for Christmas on Dember 6, 2025. We put it together (2 hours of 2 people's time) on December 27th and went to use it on December 28th and it would not start ever. It would not ignite at all. Today I went to return it to Brandsmart, only to find out upon arriving that grills are on their list of NO RETURNS. I was told there is nothing they can do it about it.

Hello, purchased the Samsung Fridge in Brandsmart (Miami FL), terrible experience. Came up defective the ice making machine, not warranty. Then Samsung only can sell the parts, nobody else. I was told by a technician that works for Brandsmart that the only reason they sell cheaper is because they purchased appliances from major brands but what they don’t tell you is that many of their inventory was never inspected that’s why they buy cheaper and sell cheaper than for example Best Buy or other retailers.

Ordered a television for a Christmas gift on December 1. The following day, it said that it shipped and provided a FedEx tracking number. Two weeks later, there was no shipping update from FedEx and all it said on the FedEx website was that a shipping label was created, but it has not been picked up. After at least 10 phone calls to their customer service, they still had no answer in terms of whether they had the item still or if it was already shipped and in FedEx possession. Despite my consistent claims that FedEx never picked up the package, Brandsmart constantly blamed FedEx for the delay. I was constantly told that I would get a callback from a supervisor or get an email in terms of the progress but I never did get a phone call or email. On December 18 I called again to find out if there was an update. The customer service lady read back to me the last notes, which stated, please provide this customer with an update or he will keep calling.

Absolute worst decision I made on buying a dryer online. The order was delayed a month. Then I got an email saying to reach our to them and lied at me saying they would schedule for delivery in 4 days, it did not happen. After a month, I ended up cancelling the order.

The worst place to buy anything. Customer service are incompetent and rude. When you buy something they don’t inform you about their return policy. I won’t recommend it to anyone to buy or visit the store. 🤢🤮🤮

BrandsMart customer service is One of the Worst I have experienced. The employees don't listen to me and barely help me at all, this BrandsMart is at Hialeah Florida. I would not recommend anyone to Shop here.

Absolutely the worst customer service I've ever experienced. Brandsmart's customer service is a joke, careless and completely unprofessional. No one takes responsibility, and trying to get answers is like pulling teeth. If you value your time, money, or sanity, avoid them at all costs. This company clearly doesn't care about their customers once they've taken your payment. Save yourself the frustration and shop somewhere else.