Macy's Reviews

A store employee processed an online cosmetic order for me in store for a product not in stock. Shortly after order was placed, I received an email stating the order was cancelled because “some information could not be verified.” I contacted customer service and was told their system has implemented new online shopping security measures and I was being blocked from any further online shopping and “should go to the store to shop.” They stated they could not provide an explanation because they did not have access to the system security. At my insistence I was connected with a manager who processed a review request for reversal of the decision.

I ordered the Suzy Levian chocolate ring! I love the product! It’s beautiful and highly recommend her products! I would order again! It’s not a cheaply made ring!

ON JULY 25, 2026, I attempted to purchase a pair of sandals in-store. However, it was not in stock. Therefore, I placed an online order via a clerk at the store. The package was supposed to have been delivered on 8/04/2026. Several calls were made to the store to track the status, but the tracking number they provided was linked to a faulty page!

I purchased a brand-new De’Longhi espresso machine from Macy’s for $1,800, but what arrived was anything but new. The shipping box was damaged, the packaging appeared to have been previously opened, there were coffee grounds and debris inside, accessories were missing, and the machine’s internal statistics showed it had already made over 1,500 beverages. This is unacceptable for a product sold as new. To make matters worse, I had to pay again before Macy’s would send a replacement, leaving me with two charges while waiting for the issue to be resolved. For an $1,800 purchase, I expected much better quality control and customer service. I’m hopeful the replacement arrives in the condition I originally paid for, but this experience has been extremely disappointing. Macy’s needs to do a better job inspecting returned merchandise and ensuring used products are never sold as new.

I purchased two (2) hats online with Macy’s for my 4yo and 6yo daughters in anticipation of a baseball game we were attending a week later. The delivery estimate was for two days before the game. We are one day past game day, my daughters didn’t receive the hats they were so excited about, and Macy’s had not yet even shipped the hats.

Zero a hundred times. On Christmas I gave the agent at the desk my son's gift to me, of 250.00 and she slid all the cards. Threw something on the counter, she still charged me on my card for my purchases. Nightmare.

I am a Macy's Star Rewards member. I discovered that someone had fraudulently redeemed my Star Money without my authorization. I immediately contacted Macy's Customer Service to report the issue. They refunded the Star Money but did not inform me that my account had been compromised or that there was a fraud issue. Shortly afterward, the unauthorized person redeemed my Star Money again. Only then did Macy's acknowledge that there was a fraud issue with my account. I requested that Macy's close my Star Rewards account to prevent any further unauthorized use. However, they refused to close the account. They also told me they would not refund any future stolen Star Money unless I kept the account open and that was going to take over 60 days.

I made an online purchase with Macy’s on 6/24/26. I got an email saying the package was delivered on 6/29/26, the package was delivered by DoorDash and a picture of the package outside was sent. I went downstairs ten minutes after the email was sent and nothing was there. I reached out to Macy’s and representative told me that the package would be re-delivered. On 6/30/26 I received an email saying I received the package and I would not receive a refund or re-ship the items. I called again and I was told to ignore the email. They would re-ship the items and I would receive an email.

I was at Macy’s online and I popped up on the World Cup shirts for all the countries and I keep scrolling down and expecting to have Haiti to wonderful country ever and I couldn’t see it. I’ve owned Macys credit card since 2007, but I never knew that I was a member of a racism company. Shame on Macys, from today on, I’ll stop shopping with them little but buy little until I completely stop. Too much evil racism in the whole world, but I would believe a company shouldn’t get to that compaction because you’re serving everybody. Sometimes, the party that you’re neglecting are the one who bring money the most to your company.

I had one of the most frustrating online shopping experiences with Macy's. I was trying to purchase three designer perfumes from Macy's website totaling around $500. During checkout, I saw an offer to apply for a Macy's credit card and receive 30% off my purchase (up to a $100 discount). I applied, was instantly approved, and even received a high credit limit. However, after approval, I was never provided with any card number or account information to complete my purchase online. I received an email with a "shopping pass" link. After completing identity verification successfully, the site told me to click a link if I wanted to use my new card online. When I clicked it, it redirected me to my Macy's account and asked me to manually add my credit card information—which I did not have.

I am extremely disappointed with the handling of my recent order and the lack of accountability shown throughout this experience. My order # ** was split into multiple shipments, and although your system marked the first part of the order as delivered, I never received it. I then spent over an hour with customer service (1030-1215 EST spoke with Fernanda) attempting to resolve the issue, only to be met with unhelpful responses and no meaningful ownership of the problem.

I have a refund that is overdue and you can't speak to a person that will actually do anything about it. Only chat online and they will send it to someone who will review in maybe 72 hours. Customer service when there is a problem is very poor.

Never buy furniture from Macy’s. Their cancellation or return policies are ridiculous. Even while your order is still in processing which takes 2–3 days and not shipped yet, you can’t cancel it just two hours after placing it. If you try to return the furniture, it can take up to a week for them to pick it up, leaving the items stuck in your home, and you’ll still be charged for the return as well.

Online shopping gets you no receipt. I can't find anywhere to print out a receipt, never included in your package. No help from customer service. I won't shop at Macy's anymore.

Horrible customer service service. Charged me a late fee and charged me for product I already paid for. I cancelled my Macy's credit card, I can’t deal with morons.

Purchased an e gift card online - got an email from Macy's saying the purchase was canceled, even though the bank processed the transaction - Referred to Macy's "Consumer Protection" - could not give me an answer as to why - on phone for 55 minutes, transferred 6x - Still no resolution!

They destroyed my 25-year perfect credit history over a $20 cashier error they caused — and refused to fix it. In December 2025, I was pressured at the register to open a Macy's credit card just to get a discount. The cashier told me I could pay the full balance on the spot — so I did. What she didn't tell me was that she miscalculated the payoff amount, leaving a $20 balance on the account.

Buyer beware! Their return policy is fraudulent and deceptive as they claim 10 days for in store returns to process. This is untrue. They will take up to 10 business days to record your return and then add an additional 10-14 days to process and return your funds… although I’m at over 2 weeks with no guarantee of having my funds released. Macys customer service blamed my bank, which was again false as I had contacted them prior, and made NO effort to resolve the issue. This is a dishonest and absurd business practice caused by them contracting out to 3rd party affiliates. Do not trust them with your money!

Truly terrible customer service. I bought a suit and it came with no pants. It's taken four calls to resolve the issue and twice now agents have lied about what they would do. I'll never shop from Macy's again.

I will NEVER shop at Macy's after my recent experience. I tried to return a few items after the 30-day window, but now in an unreasonable amount of time. I was refused a refund. Then, I was told that I could get a GIFT CARD for the lowest selling price, which was half what the amount that I paid! One item had become final sale AFTER purchase, so I was stuck with an item that did not fit. THEN, I was told that I'd receive a gift card BUT I actually got merchandise only credit, that can only be used by me, in the store! Unfortunately, Macy's does not carry anything in the store that is worth buying. I cannot even give the credit to a family member. Had the manager explained this to me, I NEVER would have returned the merchandise. I am out the money, the additional money that was deducted, and this credit is completely useless. Macy's is going under and these tactics to stay afloat are only going to deter customers and hasten its demise.

This is why Amazon is so strong and Macy's is a dying store. I will NEVER shop at Macy's again.

Macy’s advertised The North Face luggage at 50% off ($175 from $350), but when added to the cart the price returned to $350. Customer service refused to honor the advertised price. This is misleading pricing.

Macy's promotes having everything you never knew you needed, INCLUDING PATHETIC CUSTOMER SERVICE. Yep, NEVER EVER SHOPPING AT MACY'S AGAIN. Have been a loyal, platinum customer for over 20 years having spent thousands and thousands of dollars on everything...furniture, clothes, gifts, jewelry, bedding, perfume, and more.

I bought a pair of boots online, they were very uncomfortable, I brought them back to the store for a different pair or a credit and they told me that they couldn’t accommodate me, it’s their new policy? I feel like I have been taken advantage of and robbed of my money. I am very disappointed and will never be a customer at Macy's again after many years of shopping there. ☹️

If I could give zero stars I would, but it won't let me... I will NEVER shop here again. Spent over 5 hrs (no joke) on multiple calls with folks from customer service, credit dept, account management, digital services, and 'supervisors' just to attempt to purchase a suit for my 13yr old son and have Macy's honor a sale price and discount from using their credit card. Everything that everyone told me was untrue, either outright lies or incompetence and often conflicted with what the previous person told me (everything is fixed, we have inventory, we'll call you back, we can place that order and honor the discount, and on and on).

On Valentines day my wife and I stopped by the flagship store on 34th. I kind of knew there was going to be a bad experience because the doors were jammed half opened. We were greeted by a man wearing a mask at the door. We walked in the jewelry section and all of the employees seemed to be in private conversations with each other. We sat by the counter and no one approached. Some even seemed to walk away and avoid eye contact. It's unfortunate because I wanted to get my wife a gift and she wanted something from this store.

I have been a customer of Macy's for years. I have not had an issue with customer service until January 2026. I paid my account off (or thought I did) January 12th 2026. I pay my bills through my bank account using "Bill Pay". I have never had an issue until January 2026 when I noticed my account was not at zero and had a late fee attached. I called customer service not realizing it is outsourced to another country. My calls were dropped, I was put on hold only to have the representative never pick up the call again. I have requested supervisors only to have the call dropped. I have been working on this for weeks now. The payment I sent in January went out (from my bank) as a paper check. I have made payments this way to Macy's for a long time. The address for the payment to be sent to is correct.

I purchased a Sterling Silver necklace for a Christmas gift. It has been worn 3 times. She put it on this morning and it’s chipped in a corner and is black. I called customer service and they offered me $20 as the return policy was 30 days. It was on holiday sale from $200 to $70. If they won’t refund me at least provide a replacement. Very dissatisfied and will not shop at Macy's again.

I ordered a perfume (Jimmy Choo) from Macy's online. Got my package, I opened everything seems good but oh surprise when I opened the perfume box I just saw a half empty bottle of bath bomb powder. I chat with, called them to let them know that someone in their warehouse is stealing from the customers replacing the cheaper things and they didn't care. I will not recommend to buy anything from them unless you want to risk it.

I was horrified at the anti-baby friendly environment in Macy's department store at the Mall of Louisiana today. We were having a visit with my son's son and his mom and grandma and the baby was upset so we found a little spot in macy's by the elevator where it was quiet to get him calm, feed him, change him, etc … Debra the Macy's employee working the furniture area upstairs apparently didn’t like the baby crying, it disturbed her quiet. So she called security and I quote “to go outside and do our visit elsewhere” even after we told her we was just there for a little bit cause he was upset. There was literally no one in that back corner of the store, we weren’t hurting anything. Wasn't even there for 30min. Just wanted a little quiet for a little while before we went back to shopping or went home.

My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan 20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... The manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

I ordered a cologne from Macy’s online in October 2025. The item was never delivered, and as of today, January 20, 2026, I still have not received a refund. Because of this experience, I strongly advise people not to order from Macy’s website. If you want to buy something from Macy’s, go to the store in person. Ordering online has been a complete disappointment. I didn’t receive my item, and I haven’t gotten my money back.

I'm a busy mom of 3, never have time for anything... esp. leaving this type of review out of my busy schedule... BUT, I'm urged to share my recent experience so everyone can be aware! They had a special sale on men's suit so I had bought it as a gift for my nephew overseas just in time for his graduation events. The ordering process wasn't easy either with the order not going through, though the website clearly showed the item being in stock. I should have stopped there and then to avoid all the hassle and losing my money & time on this, but as a long-time Macy's customer, I trusted the name "Macy's" behind the order, but boy was I wrong! The order was shipped to a friend within the states who happened to travel overseas to where my nephew lived. It was a gift, so the suit (jacket + pants) was delivered to my nephew in an unopened bag as it was shipped.

I am submitting this complaint to document an ongoing issue with Macy’s involving defective merchandise, an improper refund, and unacceptable customer service. On December 19, I placed an order for a brown buffalo leather Mancini laptop backpack. The item arrived before Christmas. While the appearance was initially satisfactory, I discovered a defect: a sharp metal component could be felt inside the main compartment when opening the front pocket. Given that the item cost $240, even at a sale price, I did not feel it was acceptable to keep a defective product. I initiated a return and reordered the same backpack.

Macy's Customer Service is HORRIBLE --- they are not from the US and extremely difficult to understand. The language barrier makes it very difficult to resolve issues. You constantly go in circles, over and over again, and not helpful. I have been dealing with an unresolved issue for over a year.... Customer Service did not care, stated I can cancel account once I pay them off. Years ago they were a good company. Very, very Disappointed in Macy's today. Not worth my time and frustration. Would give them a negative star review, if available.

Subject: Deeply Disappointing and Disrespectful Customer Service Experience. I am writing because I am honestly shocked and hurt by the way I was treated by Macy’s customer service. I purchased four (4) eGift Cards for New Year’s, but only three (3) were ever delivered. One card was never emailed to me. When I contacted customer service, they could clearly see that the card was never sent. Despite this, I was told I had to wait 7 business days for a review, instead of receiving an apology or an immediate correction. I explained that this was a New Year’s gift and asked what I was supposed to do. The representative responded in a cold and dismissive tone, saying: “So what? The person can wait another two weeks for a present.” That comment was incredibly disrespectful and completely lacking in empathy.

Been trying to get paperless billing like I USED TO HAVE WITH MACY'S. I have mailed requests in. I have called and been on hold with numerous employees who when they finally get back to me want to reinvent the wheel. I am so tired of 5 to 6 sheets of paper, with an envelope from macy's every month. Waste of time and paper.

I visited the Mac Cosmetic counter on Monday December 23rd, 2025 around 1:46 p.m. Check register receipt and sales person number who rang that sale up. She was very deceitful. I told her that I wanted lipstick Shimmer Bronze. I trusted her thinking that would be the lipstick that she had given me. However, I never checked it before leaving the counter. After leaving, something just said check your lipstick, only to learn that this salesperson had given me the wrong lipstick, and she was very aware of what she had done, but I didn’t know right after checking out because, I trusted as a loyal Macy’s customer this what she had had given me the correct lipstick when I found out that she had given me the wrong lipstick!

I attempted to make a payment over the phone but was told the system was down and the payment could not be processed. Despite this, I was still charged a late fee. When I called to have the fee removed, I was told it could not be removed because there was no record of the system being down.

The absolute worst customer service I’ve ever experienced. They are based in the Philippines, and do not have a good understanding or usage of the English language for starters. I owed a minimum balance, I paid it via phone and asked for my credit card to be released so that I can make a purchase to be delivered by Christmas. I was on the phone for 1:45 mins total w FOUR diff customer service reps. None of them were helpful including a “supervisor.”