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Overall Rating2.8 out of 5
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Macy's Reviews

ConsumerAffairs has collected 1,836 reviews and 6,785 ratings.

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Reviewed Aug. 15, 2023

I would like to say few words about Macy’s in Woodfield. There was miscommunication and misinformation and that created a little confusion. I went back to store and asked for Manager. The manager on duty “Francis” came and talked to me. I explained him the whole scenario and asked for the resolution. Upon hearing my concern, he admitted that mistake could have happened and we can try to fix it. He explained that reverting back would make me lose the promotion I received and therefore, he gave a very simple solution of accommodating me for future purchases. He also promised to train all employees so this mistake won’t happen again. I am very impressed and happy that the store has a very smart, customer focused and visionary person working, who knows how to solve problems and keep customer happy. Thank you!

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Reviewed July 8, 2023

I bought my first designer purse end of August 2022. Around April 2023 the handles had split and were breaking. I reached out to Macy’s to see if there was anything that could be done since it had been a while since I purchased the purse. They were actually very nice and accommodating. They had me bring the purse back and gave me a full refund. I purchased another purse using the refund. I was quite impressed they did the refund considering I was over the 90-day return marker. Big round of applause for Macy’s. Pleasantly surprised.

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    Customer ServiceStaff

    Reviewed June 23, 2023

    I must say that I was very shocked, in a good way about the experience I had yesterday at Macy’s. On August 30, 2022. I bought my first designer purse. Over the past couple of months the handles have started splitting open and I thought that a designer purse would hold up better than that. I figured, since it had been close to a year, that Macy’s probably wouldn’t be able to help me, but I called to see. They actually told me to bring in my receipt and the purse, and they would see what they could do.

    Once I arrived at the store, the lady told me she would give me full credit for the purse on a gift card, and I could go get another purse and just pay any difference. I was able to find me a better quality purse, and after they refunded my money on the old purse, I only ended up spending $35 out of pocket. I was quite impressed that they took the purse back since it had been almost a year. The customer service lady said that purse should not have done that so I figure that’s probably why they went ahead and did the exchange. This is more than what most stores will do for you. Way to go Macy’s.

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    Reviewed April 2, 2023

    I would like to personally thank Jawan ** an employee with Macy's store 744. Ms. ** always take her time to ensure each customer is completely satisfied before leaving the store. There were several items I wanted to purchase but they were out of my size in the store. Ms. ** offered to locate the items online after searching the store for my size. It is rare to receive this type of customer service this day and time. I only shop this Macy's because of Ms. **. Thank you Ms. **

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    Reviewed Dec. 24, 2022

    Went there the other Day a Saleswoman I think was the manager Named Alyssa, greeted me with a kind smile, very professional. I've never had better a better customer service experience before, you can tell when I asked her for assistance she treated you like family. She was able to provide me good insight on gifts I needed to buy. Overall I was able to complete my Christmas shopping all in one visit. When it was time for checkout I was explained about the rewards program which help me save more. The world needs more genuine people like her. Thank you for everything too. If I could give her 10 stars I would. She definitely deserves all the credit and recognition. Happy Holidays

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    Customer ServicePriceStaff

    Reviewed Sept. 17, 2023

    Recently I had $10.00 in Star Money. I noticed, after a second email reminder, that the balance was around less $1.25. I assumed it was a mistake of some kind so I went into a store and an employee couldn't help me and suggested customer service. So I called them, thinking it would get straightened out. It didn't. The agent tried to explain to me that after I returned a package, they charged me for it. So when I repeated that back to him he said they didn't charge me. I told them, yes, they did charge me, but taking $$ out of my earned rewards. Since when does Macy's charge a customer for returning a package? I was livid. I sent customer service an email but haven't received a response. I cut up my card and will never shop at a store or their website.

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    Customer Service

    Reviewed Aug. 22, 2023

    I got a $50 gift card from my friend the month of April. I was trying to use it from Macy’s store but they said it was security locked. I called the Customer Service but they said it should be fixed very soon. But they didn’t fixed it. It’s my money. I can say, they are robbing. It long time and called them several times. They didn’t fixed it up. Also, I have the gift receipt. So, I want to get my money back. Don’t try to cheat with people please. Give me my money back.

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    Reviewed Aug. 10, 2023

    I use a Macy's return label on the wrong package. The package was to be return back to Ralph Lauren Polo. It's been 4 week. And they are giving me the runaround saying that they're going to get in touch with the warehouse. And it would take 48 hour and I would get a email about return the package. Still haven't heard from them. I have been call them every day, still no return package!!!

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    Customer ServiceStaff

    Reviewed Aug. 3, 2023

    I purchased a dress at the Macy's, Castleton Mall, Indianapolis, Indiana, to be shipped to my home. It was not received prior to my trip. Therefore, I no longer had a use for it and took the "unopened" package to the store for return. The clerk opened the sealed packaging (Note: double-sealed bags; the shipping package and another sealed plastic bag inside). She said she could not accept it because it had been worn. She called her boss to the counter. She also tried to say it looked dirty. As I explained the packages were sealed, just opened by the clerk, and tags were on. If they were worn, it was not by me. It was shipped to me that way. The shipping package shows it was shipped from Macy's Tuttle Crossing in Dublin, OH.

    I got my refund, but after that experience with extremely rude customer service, I will no longer be shopping at Macy's. I should have also been refunded the shipping cost ($10.95). If it were so dirty that they didn't want to take it back; why would I as a customer have wanted it. The entire transaction should have been null and voided.

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    Reviewed July 23, 2023

    I received bathing suits as a gift. Unfortunately they do not fit because I'm pregnant so I wanted to exchange them for something else. By the time I received them and got to the store to return them it was 36 days past the purchase date so I am now stuck with items I can not use and my friend wasted over $150.

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