Macy's Reviews

I purchased two (2) hats online with Macy’s for my 4yo and 6yo daughters in anticipation of a baseball game we were attending a week later. The delivery estimate was for two days before the game. We are one day past game day, my daughters didn’t receive the hats they were so excited about, and Macy’s had not yet even shipped the hats.

Zero a hundred times. On Christmas I gave the agent at the desk my son's gift to me, of 250.00 and she slid all the cards. Threw something on the counter, she still charged me on my card for my purchases. Nightmare.

I am a Macy's Star Rewards member. I discovered that someone had fraudulently redeemed my Star Money without my authorization. I immediately contacted Macy's Customer Service to report the issue. They refunded the Star Money but did not inform me that my account had been compromised or that there was a fraud issue. Shortly afterward, the unauthorized person redeemed my Star Money again. Only then did Macy's acknowledge that there was a fraud issue with my account. I requested that Macy's close my Star Rewards account to prevent any further unauthorized use. However, they refused to close the account. They also told me they would not refund any future stolen Star Money unless I kept the account open and that was going to take over 60 days.

I made an online purchase with Macy’s on 6/24/26. I got an email saying the package was delivered on 6/29/26, the package was delivered by DoorDash and a picture of the package outside was sent. I went downstairs ten minutes after the email was sent and nothing was there. I reached out to Macy’s and representative told me that the package would be re-delivered. On 6/30/26 I received an email saying I received the package and I would not receive a refund or re-ship the items. I called again and I was told to ignore the email. They would re-ship the items and I would receive an email.

I was at Macy’s online and I popped up on the World Cup shirts for all the countries and I keep scrolling down and expecting to have Haiti to wonderful country ever and I couldn’t see it. I’ve owned Macys credit card since 2007, but I never knew that I was a member of a racism company. Shame on Macys, from today on, I’ll stop shopping with them little but buy little until I completely stop. Too much evil racism in the whole world, but I would believe a company shouldn’t get to that compaction because you’re serving everybody. Sometimes, the party that you’re neglecting are the one who bring money the most to your company.

I had one of the most frustrating online shopping experiences with Macy's. I was trying to purchase three designer perfumes from Macy's website totaling around $500. During checkout, I saw an offer to apply for a Macy's credit card and receive 30% off my purchase (up to a $100 discount). I applied, was instantly approved, and even received a high credit limit. However, after approval, I was never provided with any card number or account information to complete my purchase online. I received an email with a "shopping pass" link. After completing identity verification successfully, the site told me to click a link if I wanted to use my new card online. When I clicked it, it redirected me to my Macy's account and asked me to manually add my credit card information—which I did not have.

I am extremely disappointed with the handling of my recent order and the lack of accountability shown throughout this experience. My order # ** was split into multiple shipments, and although your system marked the first part of the order as delivered, I never received it. I then spent over an hour with customer service (1030-1215 EST spoke with Fernanda) attempting to resolve the issue, only to be met with unhelpful responses and no meaningful ownership of the problem.

I have a refund that is overdue and you can't speak to a person that will actually do anything about it. Only chat online and they will send it to someone who will review in maybe 72 hours. Customer service when there is a problem is very poor.

Never buy furniture from Macy’s. Their cancellation or return policies are ridiculous. Even while your order is still in processing which takes 2–3 days and not shipped yet, you can’t cancel it just two hours after placing it. If you try to return the furniture, it can take up to a week for them to pick it up, leaving the items stuck in your home, and you’ll still be charged for the return as well.

Online shopping gets you no receipt. I can't find anywhere to print out a receipt, never included in your package. No help from customer service. I won't shop at Macy's anymore.

Horrible customer service service. Charged me a late fee and charged me for product I already paid for. I cancelled my Macy's credit card, I can’t deal with morons.

Purchased an e gift card online - got an email from Macy's saying the purchase was canceled, even though the bank processed the transaction - Referred to Macy's "Consumer Protection" - could not give me an answer as to why - on phone for 55 minutes, transferred 6x - Still no resolution!

They destroyed my 25-year perfect credit history over a $20 cashier error they caused — and refused to fix it. In December 2025, I was pressured at the register to open a Macy's credit card just to get a discount. The cashier told me I could pay the full balance on the spot — so I did. What she didn't tell me was that she miscalculated the payoff amount, leaving a $20 balance on the account.

Buyer beware! Their return policy is fraudulent and deceptive as they claim 10 days for in store returns to process. This is untrue. They will take up to 10 business days to record your return and then add an additional 10-14 days to process and return your funds… although I’m at over 2 weeks with no guarantee of having my funds released. Macys customer service blamed my bank, which was again false as I had contacted them prior, and made NO effort to resolve the issue. This is a dishonest and absurd business practice caused by them contracting out to 3rd party affiliates. Do not trust them with your money!

Truly terrible customer service. I bought a suit and it came with no pants. It's taken four calls to resolve the issue and twice now agents have lied about what they would do. I'll never shop from Macy's again.

I will NEVER shop at Macy's after my recent experience. I tried to return a few items after the 30-day window, but now in an unreasonable amount of time. I was refused a refund. Then, I was told that I could get a GIFT CARD for the lowest selling price, which was half what the amount that I paid! One item had become final sale AFTER purchase, so I was stuck with an item that did not fit. THEN, I was told that I'd receive a gift card BUT I actually got merchandise only credit, that can only be used by me, in the store! Unfortunately, Macy's does not carry anything in the store that is worth buying. I cannot even give the credit to a family member. Had the manager explained this to me, I NEVER would have returned the merchandise. I am out the money, the additional money that was deducted, and this credit is completely useless. Macy's is going under and these tactics to stay afloat are only going to deter customers and hasten its demise.

This is why Amazon is so strong and Macy's is a dying store. I will NEVER shop at Macy's again.

Macy’s advertised The North Face luggage at 50% off ($175 from $350), but when added to the cart the price returned to $350. Customer service refused to honor the advertised price. This is misleading pricing.

Macy's promotes having everything you never knew you needed, INCLUDING PATHETIC CUSTOMER SERVICE. Yep, NEVER EVER SHOPPING AT MACY'S AGAIN. Have been a loyal, platinum customer for over 20 years having spent thousands and thousands of dollars on everything...furniture, clothes, gifts, jewelry, bedding, perfume, and more.

I bought a pair of boots online, they were very uncomfortable, I brought them back to the store for a different pair or a credit and they told me that they couldn’t accommodate me, it’s their new policy? I feel like I have been taken advantage of and robbed of my money. I am very disappointed and will never be a customer at Macy's again after many years of shopping there. ☹️