3.7/5 (757 reviews)

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Overall Rating3.7 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: June 8, 2023

I purchased Cookware set on June 7 and opted for an Express Shipping where it was written as 1-2 Business Days. As I need the things asap then I don't mind to pay an extra USD 15 for the Express Shipping cost. What I found out now on June 8 from their site that the items is "On the way, Arrives by Monday, Jun. 12" whilst if it 1-2 business Days it should be arrived by 8 or 9 June. I felt ripped off by paying an extra cost for 3 Days shipping instead of 1-2 Days.

Order # **

GreenPan Padova Healthy Ceramic Nonstick Cookware Set, 10 Piece

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Verified Reviewer Verified Buyer
Original review: May 12, 2023

I ordered a package and did not receive any item. The Order was supposed to be delivered to my apartment but it was not. I called customer service on 5/11 to clarify this problem, they assured me that this order was delivered to USPS post office (although this is not where it is supposed to be delivered). I went to this USPS office and requested this item but the manager told me that they did not receive this package. They declined reshipment/refund. To mention that the customer service representative was nonprofessional and rude, he hang up on me instead of trying to manage this issue.

2 people found this review helpful

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    Verified Reviewer
    Original review: May 7, 2023

    Received a couple of broken dishes in a set purchased, delivered by mail. I was told I could not get replacements because I filed too many claims. When I asked what they were taking about. I had two claims, one pair of shorts out of 15 items that didn’t arrive and one pair out of two of tennis shoes for my two grandsons. I ordered 2, received one with no credit. I called and was told it didn’t come because it was out of stock. This was from deliveries occurring in a one year period. I was told not to keep inquiring. When I sent a list of my deliveries and returns with transaction numbers which in fact are from my statements they said I can no longer receive deliveries. When I asked for information about what they were referring to. I was told not to waste my time. I’ve had an account for 30 years with no issues. Never did find out what these claims are and why I can’t get replacement dishes.

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    Verified Reviewer
    Original review: May 2, 2023

    They denied my pet damage claim because they felt it was repeat damage not new damage. It was new damage but there was no way to prove this so they denied it. I think they use any excuse to deny a claim. This insurance is worthless. Do not waste your money!

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    Verified Reviewer
    Original review: April 29, 2023

    My wife purchased a very expensive countertop ice maker from Macy's online for my birthday (GE Opal 2.0 Nugget Ice Maker with Side Tank). The unit arrived about a week later and was defective. Customer service clearly had communications issues due to a language barrier and initially had the unit set up to be replaced. After days and days of waiting for tracking information to arrive I called customer service back only to be told that the unit first had to be shipped back before a replacement would be processed. A return shipping label was sent, the unti was re-packaged and picked up by UPS.

    Once again days and days went by with no infomation on the replacement unit (after confirmation of arriving to the return depot). Another call to customer service was placed only to find out that they would not ship out a new unit due to product unavailability and to expect a refund after 7 business days. At NO point was the Macy's customer service group proactive in either simply emailing us or calling us regarding ANY of the the issues we experienced over multiple weeks trying to get this resolved. At this point we have not received a refund... A couple of suggestions for Macy's:

    1) Have customer service staff that is fluid in English and has a firm understanding of the proper procedures for product replacement.
    2) Take ownership of the customer experience instead of bogging everything down with policies and procedures.

    3) Take initiative in communicating to the people that are taking the time to shop on the Macy's website instead of making the customer feel like an afterthought.

    The irony of the situation is they are still selling the same exact model, only in black instead of stainless steel. We would have been happy to accept that as an option.

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    Verified Reviewer
    Original review: April 20, 2023

    Macy's has a very bad job of buying through the website, it has bad communication. I made a purchase through the Macy's app, they simply canceled the purchase and did not communicate it to me, bad website, bad communication, devalues ​​the customer, Macy's only has a name but the services are terrible.

    6 people found this review helpful
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    Verified Reviewer
    Original review: April 11, 2023

    I have a $100 credit limit at Macy's and tried to increase it to $200. I had some late payments when my son was ill and I had to put medical bills on credit cards. This was almost 5 years ago and I have not paid one thing late since that time but I was denied an increase of $200! I have a GREAT job, am almost debt free and have credit with many other departments stores with much larger limits. I cannot believe that this company treats their customers so badly. I spent all morning ordering items and then called and spoke to three different people only to hear the same thing, NO, you can't have an increase from $100 to $300 even though you ALWAYS pay your bills. I just bought a new car a year ago with a great interest rate too! Why would someone sell me a car and Macy's won't let me have $300 in credit? Very insulting!

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    Verified Reviewer
    Original review: April 2, 2023

    I would like to personally thank Jawan ** an employee with Macy's store 744. Ms. ** always take her time to ensure each customer is completely satisfied before leaving the store. There were several items I wanted to purchase but they were out of my size in the store. Ms. ** offered to locate the items online after searching the store for my size. It is rare to receive this type of customer service this day and time. I only shop this Macy's because of Ms. **. Thank you Ms. **

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    Verified Reviewer
    Original review: March 27, 2023

    Since February I have been receiving mail addressed to my home address for Dana ** and Nicki ** from Macy's Civil Recovery Department. There is no one by those names living now or ever at my home address. Called Macy's three times and was told by both Erika and Barla to return the wrong mail and someone at Macy's will look up the account for the correct address. I even got a letter addressed to Dana E. Taylor from the Camden County Prosecutor's Office dated 2/3/2023. Today I received letters using my home address for both Nicki Thompson and Dana E. Taylor from PRA Law Firm LLC. I had to notify my identity protection service about this. I want these letters to stop. This is harassment.

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    Verified Reviewer
    Original review: March 25, 2023

    We had to be fitted for suits for wedding, Helen was excellent and her attention to us. She was very knowledgeable in the field of men’s suits and was friendly and professional. An expert in her field.

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