Banana Republic Reviews

I ordered 2 items, only received one and the delivery email said that the 2 items ordered were in the same shipment. I filed a claim about the missing item and they refused to refund me for the missing item. I will be disputing this charge and will never shop there again and I will tell anyone who will listen never to shop there. Unbelievable.

I ordered some things online. The order was delivered in several deliveries. One item was delivered to the wrong address. I could clearly see in the picture that it was delivered to a different address. There was also no package in the photo. I filed a claim and it was denied! I contacted “customer service” and the ** I spoke with couldn’t tell me why it was denied and that it was final. I will never buy anything from any of their brands again.

This is the third and last time I will buy from Banana Republic. When you purchase the item, they charge you for shipping and give you a date. When the order is processed, you receive a delivery date about a week or two later. I have received items three weeks after their scheduled delivery date. They do not offer effective customer service, so you are out of luck after the purchase. Please reconsider purchasing from them.

I placed on May 1, 2025. The order was marked as shipped on May 2 and listed as delivered on May 3 via UPS. However, I never received the package, and after contacting UPS, they confirmed that they are unable to locate the shipment. I immediately contacted Banana Republic customer service and followed all necessary steps to report the missing item. Despite UPS being unable to confirm delivery and my clear documentation, Banana Republic refused to refund me or send a replacement. Instead, I was told to “go back online and place a new order,” which is unacceptable.

I was a long time customer of BR but had such a disappointing store experience. Was on business trip and went to Bellevue BR to pick up shoes. Found a perfect style and fit! Was thrilled! Was told ‘sorry you have to come back on Friday, we are doing inventory’ which is ridiculous and makes no sense. The customer service associates seem confused and were entirely helpless and useless - I have never been refused to buy something before. Due to ‘inventory’ - what does that even mean and why would I care? BR just lost a 20+ year customer. Terrible and annoying experience.

Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.

Ordered two pair of jeans online and received only one. Send the form in to have the second pair sent and the return email said no refund. I called customer service and she said, "I’ll send you a form." She sent me the same form. Called back and they told me they will not refund me $78 nor will they send me the second pair. We’ve dropped a ton of money in this store. NEVER AGAIN.

I was really looking forward to my order of three linen shirts, but this experience left me feeling deeply disappointed and frustrated. After waiting patiently for the items to arrive, I was disheartened to find that two of the three shirts were damaged. To make matters worse, when I contacted customer service, I was informed that no replacement for my favorite of the three was available.

I ordered 14 tshirts XL tall and 1 was the wrong size. The customer service rep’s accent was so bad I could hardly understand what was being said. Long story short I was placed on hold 3 times and the outcome is not to my satisfaction. It was suggested that I send the tshirt back, order it again (which I will have to purchase it again and wait for it to be shipped and once they receive the item then my funds would be returned). Ordering online is becoming a hassle and I’m not ready for the headache. Will I order again? NO! Their screw up is now my problem and all the incompetence lays on my shoulder.

After purchasing MANY items from BR over the years, my most recent experience with them will be the last. USPS and their other carrier of choice Navar/Ontrac had been stealing/losing items. Recently USPS deliverer ripped on the cheap bagging and removed an item from my order. I reported the loss and they refused to refund or replace the item. So, after remaining a loyal customer, I will no longer purchase from BR. Neither in store or online. I complained about the carriers, but they don’t care.