Banana Republic Reviews

Paid just over $100 for pants. I paid for NEW PANTS and received USED! I tried to chat with a representative, all they told me, is that because of their high volume of orders, this happened, but yet, he could "reassure" me that all measures were taken in the factory! Haha!!!! How dare you make people pay so much money and give them something used!! No tags, no packing. If I wanted used pants I would go to Goodwill!!!! Shame on you!!!! And stop having your representatives say, "Sorry let's make this right..." How?! I needed work pants and I get something the I have no promise someone soiled in, etc!!! How do I know I won't get this again? This Never ever ever should have left your warehouse/factory whatever when someone pays this much money!!!!!

The customer service in Banana store at san leandro marina Ca is horrible. The store manager denied to return the item I purchased last week claiming I worn it and I’m returning it even though I was returning it because the size was off for me. She need to have some respect and manners for your customer or this job position is not right for you.

I had a great experience with Javier from the Soho locations. He has provided great customer service and gave us a pleasant shopping experience! I will definitely come back shopping to this store! Thank you!

I ordered shirts from Banana Republic. They used Lasership for delivery, which never arrived. Despite 3 separate calls with Banana Republic, they continue to stonewall and push it off, even going so far as to tell credit card that the goods were delivered. They were not delivered and there was someone at the house the entire day.

I ordered 2 items, only received one and the delivery email said that the 2 items ordered were in the same shipment. I filed a claim about the missing item and they refused to refund me for the missing item. I will be disputing this charge and will never shop there again and I will tell anyone who will listen never to shop there. Unbelievable.

I ordered some things online. The order was delivered in several deliveries. One item was delivered to the wrong address. I could clearly see in the picture that it was delivered to a different address. There was also no package in the photo. I filed a claim and it was denied! I contacted “customer service” and the ** I spoke with couldn’t tell me why it was denied and that it was final. I will never buy anything from any of their brands again.

This is the third and last time I will buy from Banana Republic. When you purchase the item, they charge you for shipping and give you a date. When the order is processed, you receive a delivery date about a week or two later. I have received items three weeks after their scheduled delivery date. They do not offer effective customer service, so you are out of luck after the purchase. Please reconsider purchasing from them.

I placed on May 1, 2025. The order was marked as shipped on May 2 and listed as delivered on May 3 via UPS. However, I never received the package, and after contacting UPS, they confirmed that they are unable to locate the shipment. I immediately contacted Banana Republic customer service and followed all necessary steps to report the missing item. Despite UPS being unable to confirm delivery and my clear documentation, Banana Republic refused to refund me or send a replacement. Instead, I was told to “go back online and place a new order,” which is unacceptable.

I was a long time customer of BR but had such a disappointing store experience. Was on business trip and went to Bellevue BR to pick up shoes. Found a perfect style and fit! Was thrilled! Was told ‘sorry you have to come back on Friday, we are doing inventory’ which is ridiculous and makes no sense. The customer service associates seem confused and were entirely helpless and useless - I have never been refused to buy something before. Due to ‘inventory’ - what does that even mean and why would I care? BR just lost a 20+ year customer. Terrible and annoying experience.

Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.