Banana Republic Reviews

BEWARE when buying sale items. They show the final sale only under the item in black, not when you click on the item and put it in your basket. You only see the final sale in red after purchase. Why don't they show that in red under the item, when you click on the image, and in red before checkout? Many other retailers do that, and it is so helpful. Now I'm stuck with multiple pairs of white paints, even the ones that don't fit right. Had I known the final sale, I would not have purchased four regular and tall paint pairs. I never know if I need the tall or not. It was very disappointing when I called customer service to consider a store credit and a hard no. I am a loyal customer with a long ordering history with them, and none of that matters.

I purchased a dress at BR prior to a cruise. It fit fine in store. When I put dress on after it has been on hanger it apparently stretched and was too long. The material was crocheted. Cannot be hemmed. I was away for 3 weeks. Brought dress back to store requesting either refund or store credit. Manager informed me she could not help me as they do not accept any returns after 30 days. I spent over 1000 dollars the day I bought this dress for 285 dollars. The dress was not on sale. Customer support on the phone also not helpful. And also very condescending. I think a company as large as banana republic should be able to offer a more flexible return policy. Very disappointed. Will not be shopping at any of their brands in future.

Unfortunately, Banana Republic is choosing to reduce its quality and is hiding that fact from customers with disingenuous practices on their online shop. https://bananarepublic.gap.com/browse/product.do?pid=8758560220002&locale=en_US#pdp-page-content. This item has been on sale for many months, and has recently gone on sale for Summer. The problem is the item has completely botched sizing wherein a Small is a 34" waist. This would usually be considered a Large, and this unusual sizing information is hidden behind a panel.

Manhattan store on Liberty Street would not refund my return using original payment method even though the return was well within the 30 days. I reached out to multiple contacts including the CEO Richard Dickson multiple times and he ignored me in all instances. Clearly the chain is going down based on this site and the news, and for top level management to ignore an executive complaint just shows what the atmosphere must be like there.

I made an online purchase from Banana Republic Factory Outlet on May 22, 2024. Their return policy clearly states, "Returns and exchanges must be returned within 30 days of the DELIVERY date." I went online on June 22 to make a request to return some of the items and it said, "Items in your order are no longer available for return or exchange." They calculated the 30-day return window based on the order date before I even saw the merchandise. The 30 day limit expired on June 22 according to their records even though the order was not delivered until May 30. I should have had an additional 7 days to place this return request. Any retailer who cannot even abide by their own written policy doesn't deserve to be in business. What a waste of my valuable time.

I never received this order of 6/4!! I have been tracking this order since the due date of 6/14. I have submitted requested updates and received No phone calls or updates! I have been lied to my numerous times by customer service agents about the whereabouts of my order. This is the worst customer service ever!!!! Now I get notice that you have received "my return"???? I never got the package, how did I return it???? I need answers from someone in the US and not lies from someone in the Philippines!!! I will never order or shop with Banana Republic again!!!

I've been purchasing from Banana Republic for 20 years both in-store and online. Today I went to return something and didn't know their policy changed from 45 days to 30, which meant I was a few days late. They wouldn't make a one-time exception. What a pathetic company.

It's 8:45 at Tanger Outlet WPB, I’m needing to try on shirt and shorts. Sign blocking dressing room entrance. Ask a lady for if open however she speaks little to no English and gets someone else to help. The young lady informs me dressing room is closed and I am unable to try on items. I forward myself to the front counter for assistance however the young lady is assisting someone, I wait for an opportunity to speak. The lady then offers assistance I ask for the manager on utter, to my left her right there was the manager. I informed her of my concern she yes they are closed but I can open a dressing room for you. As we are walking towards the dressing room I pointed out the young lady who informed me it was closed.

The item’s quality is different when you buy on online vs store. The shoes on the left with the Banana Republic logo inside the sole is bought from the store which is the left one. The one on the right is bought from online.

I ordered several expensive items from BR. Upon receiving the order I discovered 1 of those items was missing, but marked as delivered. I submitted a request to receive a replacement or refund. Less than 30 min later my claim was auto-denied. I called them and they said my only option is to submit a claim with my bank. I offered to send them photos of the order and everything I received, and asked if there's anything I can do. NOPE! They told me there is nothing they can do and could not tell me anything about why the claim was denied or give me any way to appeal it. WOW! Awful! I will never order from them again.