Banana Republic

I was a loyal customer for many years. Not any longer. I’m disappointed in their major price increase, the looks and ease of their website, and the fact you can’t return sale items. The website is dark and gloomy and you can’t tell what it is the picture of the model is advertising because they take long shots and show the entire outfit and they’re standing in a position that you can’t actually see how the pants or shirt or sweater fit OR a coat is covering what is advertised! They have increased prices DRASTICALLY. Not just a little, but most items are double or triple what you would have paid before they revamped. It’s absolutely atrocious that they don’t allow returns on sale items. I don’t know of a single store that does this. I don’t see them being around a lot longer because they have zero concerns for the consumer.

I bought a Jacket in 2 different sizes, I received both jackets, the Small fit better and when I tried returning the Medium I was told it's final sale, so now I'm stuck with 2 of the same jackets. Final sale for online items should be illegal, because how do you know if the item will fit properly? This just means Banana Republic does not back their back their product, because when you trust that you are selling a good product, you don't need to make such ridiculous return policies. I'm truly disappointed, after over 10 years of shopping at Banana Republic and thousands of $ spent on this company, I can't believe they are doing this to their customers...

While I was out of the country, they switched banks, and then doing so it locked me out of my account. I was not able to resume access without physical possession of a card that I was unable to reach until I returned home. During this time $30 went past due, and they assessed late fees and charges, despite knowing that I, and I’m sure MANY others, were locked out of our accounts by their doing. Out of our control. I called customer service, and they said they couldn’t locate my account… Transferred me to another department, which could. They collected my full payment through an automated system, before transferring me to a very rude customer service rep, who kept interrupting me and challenging my statements. They made it incredibly difficult to reactivate my account. I had been an active customer for 20 years. Today they lost me. Barclay’s sucks. And Banana Republic Corporate sucks. Retail workers are great. But after 20 years - I’m out.

I'm 6'5" and look for nice T-shirts that are tall and extra large. BR t-shirts seemed to fit the bill. However, their Luxe Touch Performance t-shirts shrank after one wash and the collars are wrinkled. I do not recommend buying these shirts. I do like their Premium Wash shirts as they seem to hold up fine after washing.

I ordered three items to be expedited overnight for a very important business trip. I paid a very high fee for expedited shipping. The company kept showing the same date for three days for when the items will be delivered. The package was lost by Banana Republic, and they never updated shipping date. UPS never received it. I never had time to buy new clothing, and they offered no explanation and no apology. Extremely disappointed.

Placed an order and realized it was not the fit I wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely won't buy from them again. Spoke to Shannon ** and rudely laughed and when I asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Apparently the package it arrived in was the receipt. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn’t fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it’s apparent they just don’t care.

I placed an order for items. Received notice 3 had shipped and one scheduled for later shipment. First, I received notice my order had been delivered. I was at home, and it was not delivered. I called BR customer service. The person with whom I spoke could not understand me nor I her. I told her my package had not been received. She kept saying, "So, you received your package?" After a few times of this, she put me on hold and told me to wait until tomorrow and call back if not received. I asked what time should I call. She responded, "Yes, call tomorrow." I gave up after each of us had said the same thing 4 times. In checking on all this I noticed the delayed item had been canceled. When I asked why I had not been notified of it not being available. She responded, "Yes, the item is not available." Once again, I gave up after we each repeated this interchange 4 times.

Banana Republic is now using Lasership to ship packages and the experience is beyond frustrating. My expectation is not of next day or even 2 day delivery, but Lasership has the most random updates on their tracking and in general, packages will have no status updates for days. You can do better than this.

Recently I have noticed that unless you call multiple times you will not be issued a refund for your return. They got my return delivered 4 weeks ago. Multiple calls to very polite customer service and still no refund. They are "transferred the issue" to another department. I have their credit card and have been a good client with Luxe status for over a decade. And is the second time this year. Don't waste your time ordering from them. Shop in stores. Feel very disappointed. Shame on them.