Banana Republic Reviews

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About Banana Republic

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Banana Republic sells clothing, jewelry, shoes and accessories for men and women. Banana Republic is available to almost anyone — it has stores in 46 U.S. states and a website that serves customers across the world. Customers with the Banana Republic credit card receive discounts and reward points. Customers can return any item within 45 days of purchase.

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Banana Republic Reviews

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    How do I know I can trust these reviews about Banana Republic?
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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 15, 2025

    I ordered 2 items, only received one and the delivery email said that the 2 items ordered were in the same shipment. I filed a claim about the missing item and they refused to refund me for the missing item. I will be disputing this charge and will never shop there again and I will tell anyone who will listen never to shop there. Unbelievable.

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    Reviewed June 8, 2025

    I ordered some things online. The order was delivered in several deliveries. One item was delivered to the wrong address. I could clearly see in the picture that it was delivered to a different address. There was also no package in the photo. I filed a claim and it was denied! I contacted “customer service” and the ** I spoke with couldn’t tell me why it was denied and that it was final. I will never buy anything from any of their brands again.

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      Customer ServicePrice

      Reviewed May 24, 2025

      This is the third and last time I will buy from Banana Republic. When you purchase the item, they charge you for shipping and give you a date. When the order is processed, you receive a delivery date about a week or two later. I have received items three weeks after their scheduled delivery date. They do not offer effective customer service, so you are out of luck after the purchase. Please reconsider purchasing from them.

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      Customer Service

      Reviewed May 9, 2025

      I placed on May 1, 2025. The order was marked as shipped on May 2 and listed as delivered on May 3 via UPS. However, I never received the package, and after contacting UPS, they confirmed that they are unable to locate the shipment. I immediately contacted Banana Republic customer service and followed all necessary steps to report the missing item. Despite UPS being unable to confirm delivery and my clear documentation, Banana Republic refused to refund me or send a replacement. Instead, I was told to “go back online and place a new order,” which is unacceptable.

      I have paid for goods that I did not receive, and Banana Republic has chosen not to take accountability for the failed delivery. This response lacks basic customer care and violates consumer protection standards. I have been BR customer for years. Most of my closet is from there. I like store shopping despite the fact they are rude, pushy and unhelpful if you're not spending a lot of money. I ordered online this time. I will never spend a penny in that store. Athlete or Gap ever again. They are responsible to make sure we receive our order instead they said, "Well too bad you paid us. Not our problem, go back and shop online so you could pay us even more." Shocking and concerning!

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      Customer Service

      Reviewed Feb. 13, 2025

      I was a long time customer of BR but had such a disappointing store experience. Was on business trip and went to Bellevue BR to pick up shoes. Found a perfect style and fit! Was thrilled! Was told ‘sorry you have to come back on Friday, we are doing inventory’ which is ridiculous and makes no sense. The customer service associates seem confused and were entirely helpless and useless - I have never been refused to buy something before. Due to ‘inventory’ - what does that even mean and why would I care? BR just lost a 20+ year customer. Terrible and annoying experience.

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      Reviewed Jan. 21, 2025

      Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.

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      Customer Service

      Reviewed Dec. 16, 2024

      Ordered two pair of jeans online and received only one. Send the form in to have the second pair sent and the return email said no refund. I called customer service and she said, "I’ll send you a form." She sent me the same form. Called back and they told me they will not refund me $78 nor will they send me the second pair. We’ve dropped a ton of money in this store. NEVER AGAIN.

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      Customer ServicePunctuality & Speed

      Reviewed Dec. 7, 2024

      I was really looking forward to my order of three linen shirts, but this experience left me feeling deeply disappointed and frustrated. After waiting patiently for the items to arrive, I was disheartened to find that two of the three shirts were damaged. To make matters worse, when I contacted customer service, I was informed that no replacement for my favorite of the three was available.

      Now, instead of enjoying the shirts I had eagerly anticipated, I have to go out of my way to return the damaged items and wait for a refund. It’s frustrating to have my excitement turned into disappointment and then compounded by the inconvenience of resolving the issue. While the one undamaged shirt seems to be of decent quality, the lack of replacements and the added hassle of the return process has completely soured this experience. I hope the company can improve its quality control and better address customer issues in the future.

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      Customer Service

      Reviewed Nov. 15, 2024

      I ordered 14 tshirts XL tall and 1 was the wrong size. The customer service rep’s accent was so bad I could hardly understand what was being said. Long story short I was placed on hold 3 times and the outcome is not to my satisfaction. It was suggested that I send the tshirt back, order it again (which I will have to purchase it again and wait for it to be shipped and once they receive the item then my funds would be returned). Ordering online is becoming a hassle and I’m not ready for the headache. Will I order again? NO! Their screw up is now my problem and all the incompetence lays on my shoulder.

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      Reviewed Nov. 9, 2024

      After purchasing MANY items from BR over the years, my most recent experience with them will be the last. USPS and their other carrier of choice Navar/Ontrac had been stealing/losing items. Recently USPS deliverer ripped on the cheap bagging and removed an item from my order. I reported the loss and they refused to refund or replace the item. So, after remaining a loyal customer, I will no longer purchase from BR. Neither in store or online. I complained about the carriers, but they don’t care.

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      Banana Republic Company Information

      Company Name:
      Banana Republic
      Website:
      bananarepublic.gap.com