Banana Republic

Banana Republic Reviews

About Banana Republic

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Banana Republic sells clothing, jewelry, shoes and accessories for men and women. Banana Republic is available to almost anyone — it has stores in 46 U.S. states and a website that serves customers across the world. Customers with the Banana Republic credit card receive discounts and reward points. Customers can return any item within 45 days of purchase.

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Banana Republic Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Jan. 21, 2025

    Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.

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    Customer Service

    Reviewed Dec. 16, 2024

    Ordered two pair of jeans online and received only one. Send the form in to have the second pair sent and the return email said no refund. I called customer service and she said, "I’ll send you a form." She sent me the same form. Called back and they told me they will not refund me $78 nor will they send me the second pair. We’ve dropped a ton of money in this store. NEVER AGAIN.

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      Customer ServicePunctuality & Speed

      Reviewed Dec. 7, 2024

      I was really looking forward to my order of three linen shirts, but this experience left me feeling deeply disappointed and frustrated. After waiting patiently for the items to arrive, I was disheartened to find that two of the three shirts were damaged. To make matters worse, when I contacted customer service, I was informed that no replacement for my favorite of the three was available.

      Now, instead of enjoying the shirts I had eagerly anticipated, I have to go out of my way to return the damaged items and wait for a refund. It’s frustrating to have my excitement turned into disappointment and then compounded by the inconvenience of resolving the issue. While the one undamaged shirt seems to be of decent quality, the lack of replacements and the added hassle of the return process has completely soured this experience. I hope the company can improve its quality control and better address customer issues in the future.

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      Customer Service

      Reviewed Nov. 15, 2024

      I ordered 14 tshirts XL tall and 1 was the wrong size. The customer service rep’s accent was so bad I could hardly understand what was being said. Long story short I was placed on hold 3 times and the outcome is not to my satisfaction. It was suggested that I send the tshirt back, order it again (which I will have to purchase it again and wait for it to be shipped and once they receive the item then my funds would be returned). Ordering online is becoming a hassle and I’m not ready for the headache. Will I order again? NO! Their screw up is now my problem and all the incompetence lays on my shoulder.

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      Reviewed Nov. 9, 2024

      After purchasing MANY items from BR over the years, my most recent experience with them will be the last. USPS and their other carrier of choice Navar/Ontrac had been stealing/losing items. Recently USPS deliverer ripped on the cheap bagging and removed an item from my order. I reported the loss and they refused to refund or replace the item. So, after remaining a loyal customer, I will no longer purchase from BR. Neither in store or online. I complained about the carriers, but they don’t care.

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      Verified purchase
      Customer Service

      Reviewed Sept. 7, 2024

      BEWARE when buying sale items. They show the final sale only under the item in black, not when you click on the item and put it in your basket. You only see the final sale in red after purchase. Why don't they show that in red under the item, when you click on the image, and in red before checkout? Many other retailers do that, and it is so helpful. Now I'm stuck with multiple pairs of white paints, even the ones that don't fit right. Had I known the final sale, I would not have purchased four regular and tall paint pairs. I never know if I need the tall or not. It was very disappointing when I called customer service to consider a store credit and a hard no. I am a loyal customer with a long ordering history with them, and none of that matters.

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      Customer ServiceStaff

      Reviewed Sept. 7, 2024

      I purchased a dress at BR prior to a cruise. It fit fine in store. When I put dress on after it has been on hanger it apparently stretched and was too long. The material was crocheted. Cannot be hemmed. I was away for 3 weeks. Brought dress back to store requesting either refund or store credit. Manager informed me she could not help me as they do not accept any returns after 30 days. I spent over 1000 dollars the day I bought this dress for 285 dollars. The dress was not on sale. Customer support on the phone also not helpful. And also very condescending. I think a company as large as banana republic should be able to offer a more flexible return policy. Very disappointed. Will not be shopping at any of their brands in future.

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      PriceStaffReliability

      Reviewed July 20, 2024

      Unfortunately, Banana Republic is choosing to reduce its quality and is hiding that fact from customers with disingenuous practices on their online shop. https://bananarepublic.gap.com/browse/product.do?pid=8758560220002&locale=en_US#pdp-page-content. This item has been on sale for many months, and has recently gone on sale for Summer. The problem is the item has completely botched sizing wherein a Small is a 34" waist. This would usually be considered a Large, and this unusual sizing information is hidden behind a panel.

      Further, the user ratings & reviews which would have been very helpful in this purchasing decision, include 5 or more 1 star reviews citing the poor sizing, are again, hidden behind a panel. These reviews have come in over the last many months, giving Banana Republic ample time to respond to the problem either by removing the item outright or making this critical information more readily available as to inform customers. This means Banana Republic, knowing full well their product is inferior in meeting consumer expectations, continued to sell it and even include it in a large Summer promotion. This issue is compounded by their Returns & Exchange provider failing to load in any browser, returning a 404 error, which stifles the ability to return this item and make right on their responsibility to the consumer.

      In my attempt to rectify this issue with support, they chose procedure over customer satisfaction, giving me a return & refund plan that would require more time and cost than the item is worth. All included, this calls into question the reliability of Banana Republic and their Quality Team, eroding customer trust in a brand that holds itself in high regard for both quality and service. In my many years of being a loyal Banana Republic customer, I will have to think twice on any purchasing decision to avoid buying a potentially costly and defective product.

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      Staff

      Reviewed July 7, 2024

      Manhattan store on Liberty Street would not refund my return using original payment method even though the return was well within the 30 days. I reached out to multiple contacts including the CEO Richard Dickson multiple times and he ignored me in all instances. Clearly the chain is going down based on this site and the news, and for top level management to ignore an executive complaint just shows what the atmosphere must be like there.

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      Coverage

      Reviewed June 22, 2024

      I made an online purchase from Banana Republic Factory Outlet on May 22, 2024. Their return policy clearly states, "Returns and exchanges must be returned within 30 days of the DELIVERY date." I went online on June 22 to make a request to return some of the items and it said, "Items in your order are no longer available for return or exchange." They calculated the 30-day return window based on the order date before I even saw the merchandise. The 30 day limit expired on June 22 according to their records even though the order was not delivered until May 30. I should have had an additional 7 days to place this return request. Any retailer who cannot even abide by their own written policy doesn't deserve to be in business. What a waste of my valuable time.

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      Banana Republic Company Information

      Company Name:
      Banana Republic
      Website:
      bananarepublic.gap.com