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Banana Republic
Banana Republic
Overall Satisfaction Rating
1.25/5
  • 5 stars
    2
  • 4 stars
    0
  • 3 stars
    3
  • 2 stars
    10
  • 1 stars
    81
Based on 96 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Banana Republic

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133 Banana Republic Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 5, 2018

I feel discriminated. The quality of the WOMEN'S clothing in this store keeps going down. The last season light 100% wool pant/skirt suit now is 50% polyester for the same price. Why can't you make a proper (not light) wool pant/skirt suit (and a large variety of them) as you make it for men? The men's store has a greater selection of items made from higher quality fabrics. This goes for all seasons. Why do you treat men differently? Why do you think that I am not going to want to buy quality products? So disappointed.

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Verified Reviewer
Original review: March 28, 2018

A great experience today. Was able to get 40% off plus my 10% for using my card and was able to use two of my rewards. Lydia, a fresh new face working there told me I could order a larger size online and another salesperson helped me do it. This store at Oxmoor Center in Louisville is always looking great and all the people working there are always very helpful.

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Verified Reviewer
Original review: March 12, 2018

I need to change my mobile number for my Banana Republic credit card. The website would not allow me to change it on-line so I called customer service. The first girl I talked to said it was impossible to update my phone number over the phone or on-line. She stated it's the only way BR can maintain their clients' identity so I would receive a letter in the mail (7-10 days) and then I would have to call them (?? What??) to change it. She cut me off at least 6 times and when I asked to speak with a Supervisor she said "Sure" and hung up on me. I called customer service and spoke with someone else. After 20 minutes of being on the phone he finally changed my number for me. I asked to speak with a Supervisor and he said "Supervisors do not speak with customers." Well then... I guess I will be cancelling my credit card and finding new places to shop other than The Gap, Banana Republic and Athleta. So disappointed!!!

4 people found this review helpful
Verified Reviewer
Original review: Jan. 26, 2018

From December 2017 to end of January 2018, I have placed 13 orders on their website. 6 of them had canceled items!! 6 of them! When you put items in the basket they should be available. You place your order and then, two weeks after, you receive an email saying the items were canceled. In the meantime you call and call and are told that their items are preparing for shipment... What kind of service is that. That is the WORST online shopping site I've seen. It is simply a lottery, you never know what you're gonna get.

4 people found this review helpful
Verified Reviewer
Original review: Jan. 17, 2018

I have shopped at Banana Republic sporadically due to the fact that the store nearest me closed but there is a store in another state that I visit when I am visiting my daughter. When I tried to use My Banana Republic credit card, it was denied. I was informed I had zero balance and it had lapsed due to inactivity. When I asked to reopen or reapply, I was then denied. I requested a letter why my husband and I were denied. I received their letter claiming “prior unsatisfactory obligation with us” which is TOTALLY false.

The credit card holder, Synchrony Bank, was totally inept in giving any answers to my situation. I spoke to 3 different people continually being transferred from department to department. I tried to contact Banana Republic but all attempts only linked me to Synchrony. If you don’t use your credit card enough or carry a balance, they deny you their card so you can’t use it for additional percent off your purchase which is one of their big sales promotionals on all their signage in their store. I will not shop there or any other Synchrony Bank “store” such as Gap and Old Navy. Could this be a class action suit for false business practices?

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2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Dec. 26, 2017

I ordered a clothing item on December 16. I received an email on December 18 saying, "Your item has shipped!" When I called UPS on December 24 UPS had no record and said the item must have never left the store. I reached Banana Republic customer service on Dec 26 and they casually commented that while the shirt was in stock when I ordered it, it "may have been lost somewhere between the store or warehouse and UPS". I was asked if I wanted a refund. Um, yes please. No other compensation was offered. I had to ask and was offered a 10% coupon. This amounts to misleading customers. Be very wary. I will never order from Banana Republic again.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 12, 2017

Ordered a blazer in November and yet; I am still waiting for the delivery. This company has gone down the drain. Also, their "seasonal collection" is a repeat of the same crap year after year, the only difference would be new colors or a new button here and there. This has been going on for over 2 decades now. No wonder their businesses are falling apart.

3 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2017

I purchased a large number of items for Christmas gifts. They arrived with no boxes and one gift receipt. When I called customer service they said they only can do one gift receipt per order and in the future I would have to place a separate order for each item to receive a gift receipt. As to boxes - they said they couldn't tell me why no boxes were shipped but now that the order had already been shipped they couldn't do anything about it.

3 people found this review helpful
Verified Reviewer
Original review: July 22, 2017

Tried to reach Customer service robot reply password not working. Finally got it. Needed to purchase gift. At first attempt the promo code worked. When I went back to add an item, promo code not working on the previous item. This website is a total sham with the promo code works five mins then nothing. Waste of people's time. Don't get stressed with this bs website. There is a reason that Old Navy, Banana Republic, Gap, and Athleta all use same site. BS customer service and lame ** promo bs codes.

8 people found this review helpful
Verified Reviewer
Original review: July 6, 2017

I used to shop with them a lot, but that was 15 years ago when they still had some integrity. The clothing used to be quite decent quality. Despite of polyester and nylon everywhere at sky-high prices, I still go on their website to hunt for rare items made of wool or silk and even sometimes buy something. Lately I have purchased a second pair of light wool pants. I thought since the first pair was wool and a nice fit, I would get a second pair just to have a backup in my closet. To my surprise the pair that arrived in the mail didn't even come close to the pants I have purchased 2 months ago.

The fabric was flimsy and you could tell bad quality and the fit was totally off! I have even compared the item number on the tags to make sure I've ordered the same pair of pants. Yup, they matched but the pants I have received were different. I went ahead and wrote a bad review describing my experience and to my astonishment when I went online today the review was gone! This wasn't the first time when they have not allowed/deleted my review just because it was a one star one. Shame! Shame! Shame!

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6 people found this review helpful
Verified Reviewer
Original review: June 24, 2017

I opened a credit card 5 months ago with Banana Republic, that can be used at Old Navy and Gap as well. I have paid my balance and do not currently owe anything on the card. I tried to charge on it yesterday and was informed my account had been closed without my knowledge. I called Customer Service to inquire about the reason for this and was told they will close accounts if they feel individual credit scores are not to their liking! Even though they approved me for a credit card 5 months ago and I have paid any and all balances off... how is that good company policy? Instead, now Banana Republic and Old Navy will no longer receive any of my business!

14 people found this review helpful
Verified Reviewer
Original review: June 11, 2017

My wife went shopping at Banana Republic today. They refused to accept her money. They insisted that she use a credit card even though she was trying to pay with American dollars! On the U.S. currency it states " THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE". What has the Banana Republic become??? Is it really a Banana Republic that won't accept American currency? I told my wife to return the item purchased and not to shop there anymore. I truly believe that their actions are unAmerican. The refusal to accept American currency is not just stupid but, I am hoping it will affect their sales and bottom line. What a horrible way to treat loyal customers. Perhaps the Banana Republic is trying to live up to its name.

7 people found this review helpful
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Original review: May 18, 2017

I was happy with Banana Republic and remained a BR Luxe credit card owner until a recent change with their online payment portal. Starting February 2017, the online payment portal was suddenly unavailable for login. In March, they issued new credit cards and updated the interface of their payment portal, thus wiping out all my saved account payment information as well as pieces of my mailing address. They automatically associated my account to my login email address instead of the updated email address it has been using.

From a purchase I made in March through mid-April, interest fees racked up because I was unable to log in online and never received the statements. Not to mention no emails were sent to me because somehow, the emails were sent to an old email address. The new credit card and statements were sent to an incomplete address and therefore returned to sender, who never notified me until one day, I saw a delinquent charge on my 750+ credit report, which dropped my score slightly and somehow BR claimed to have closed my account.

I made a call to an extremely rude account rep, who told me my account is alive but they've changed my account information. It was a nightmare. I rushed to make a payment (Including late payment and fees) and magically discovered this month (May) that it was not posted and I was charged late fees and interest fees again. This is outrageous. They need to step up their game.

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13 people found this review helpful
Verified Buyer
Original review: April 3, 2017

I had this card as well as Gap & Old Navy. I never miss a payment and have paid in full multiple times. This company has no appreciation for loyal customers. As a reward for my timely payment history and continued business, they first lowered all three account limits as a result of an annual credit review they use to screen already open accounts. Last month I paid all of my accounts off and this month they cancelled the banana republic card stating that the annual review of my credit report showed a high credit usage.

First of all, I am an educated and capable individual. I know exactly how much credit I have and how much of it is used. My payments on every single account that I have are always on time and often paid in full. The fact that they take no consideration of your history on their accounts and judge you only by what they think they see on a credit report is appalling. Great way to lose customers!

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15 people found this review helpful
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Verified Reviewer
Original review: March 23, 2017

They send statements late to get late fees. They won't allow online access unless you give up paper. You get your bill notice along with hundreds of shopping emails. Customer service reads scripts and just doesn't care at all -- they know we use the card for the points. I have so much Hate for the Card Service that I can no longer buy the clothes.

9 people found this review helpful
Verified Reviewer
Original review: Feb. 9, 2017

I have been a loyal and longstanding customer of Banana Republic, Gap and Athleta for years now. I finally took advantage of (or should I say, was taken advantage of) signing up for their credit card. I was lured into opening up the credit card because of the enticing rewards that would be received as a result. I figured since I already shopped so much at their establishments anyways, that this would be a great incentive.

WHAT A SCAM! First, I realized I wasn't receiving my billing statements in the mail, so I finally called, only to be told that I was charged a late payment because a payment had not been received. After explaining I never received any of my statements in the mail, the customer service representative assured me the late fee would be reversed. He also assured me that my billing cycle occurred on the 9th of every month. We both repeated this several times just so I was extremely clear. I even set a calendar notification in my phone, while I was still on the phone with the representative so that I would never be late on my payment again.

Not only was I lied to about my late fee being reversed but he also lied about the date my payment was due and I was charged another late fee!!! They scam their clients by not sending them their credit card billing statements and giving them false feedback as to when their payments are due! That way they continue to collect late fees from them. I have never been more upset or felt so cheated by a company before! NEVER AGAIN!

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8 people found this review helpful
Verified Reviewer
Original review: Feb. 2, 2017

Their customer service is all outsourced and everyone I have spoken to has been incompetent and not able to do their job. I have paid my bill on time through my personal banking. Bill pay to them electronically. They say they haven't received payments. Every time I call about it and have my bank fax them the information they require they say they didn't get it. This has been ongoing for 3 months! I have called multiple times about and had the information faxed multiple times. Do not get their credit card!!! They are obviously unable to handle basic tasks and just give you the runaround and just want to charge late fees!

7 people found this review helpful
Verified Reviewer
Original review: Jan. 26, 2017

I bought a $250 gift card for my son for his birthday in early December, using my new Banana Republic charge, which I mailed to him. He never got it but someone used the gift card. When I called Banana Republic, I was led to believe that this would be covered, particularly since I had never had a claim of any kind previously. However, their card holder, Synchrony Bank, would not cover any portion of the stolen gift card. They invited me to call their dispute center, but it's a recorded message and their promise to call back within 2 business days is bogus.

I went through the procedure more than once. I did call Banana Republic customer service to let them know my experience, and though they listened to me, they had no constructive ideas for getting me any portion of my money back. I will pay the bill since I don't want to be hounded and to have my credit rating affected. Needless to say, the credit card is already cut up and in the trash. Be aware that if you have trouble with a gift card purchased at Banana Republic, you're out the whole thing. I was surprised, but know who NOT to do business with!

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7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2017

These days, customer service at Banana Republic is absolutely horrible. I used two gift cards and a credit card to pay for a recent order with Banana Republic. One of the items was cancelled; this was the second item that I ordered this holiday season that was cancelled due to being out of stock. I had emailed customer service to make sure that the amount would be refunded to my credit card as opposed to a gift card. AFTER I sent the email, I received a notification that a gift card was being sent, followed by an email from customer service with the following message: "As your credit card payment had already been applied to items that were already shipped, we issued a refund of $15.63 in the form of a new gift card, that you should receive in the mail by January 9th." How does it make any sense to issue a completely new gift card in this small amount instead of refunding my credit card, and weren't the gift cards already charged as well.

This is an unethical business practice clearly designed to cause the consumer to spend more money. It's an insignificant amount of money, but it is the principle of the matter. How am I supposed to trust a company that not only has such poor inventory control, but employs these type of business policies? I used to shop at Banana Republic all the time, but it has steadily gone downhill since the early 2000s.

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8 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 21, 2016

I ordered some work clothes at Banana Republic. ca on November 25th and never received the package. According to Canada Post, the package was delivered on Dec 09th and there's nothing further they can do. In fact, Canada post advises to have the sender fill out a claim. I contacted Banana Republic customer service (2 emails and a phone call) and I was told because they have done a refund for me in the past, for another lost package, they can't do anything!!! That I should contact my credit card company instead.

I am going to contact my credit card company to request a charge back, but I am just so frustrated because I feel as if Banana Republic just doesn't want to bother contacting Canada Post to fill out a claim and investigate this issue further. It's not even really about the money but the principle of it all. They are essentially saying, if your packages are not delivered, you are own your own. It's really a shame because I really liked shopping at Banana Republic for work clothes, but I am done with them. Frustrated shopper.

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3 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Dec. 14, 2016

First let me say if I could rate less than one star I would. On November 28th I ordered 9 pairs of socks for Christmas gifts, paid and received confirmation of shipment to be delivered in 2 separate packages. The first package was received and missing a pair which was listed on the packing slip with the order. I called customer service, was on hold waiting for a representative for 24 minutes, and then greeted by a rude and pretentious representative who proceeded to tell me I must wait until the second package arrives before calling back and resolving the issue with the first package even though the missing pair was listed on the packing slip for the first order I had already received. What an utter waste of time.

I then sent an email to customer service to ensure that the missing pair would come in time with the second order. I received my second order yesterday (12/13/16) and it did not include the missing item. A second email was sent yesterday and it has been nearly 24 hours with no response. Also gift boxes were requested and confirmed but not sent. Sorry Banana Republic, you missed the mark on this one and a loyal customer, as I will not step foot into another location (or online) due to their lack of response and rude handling for my online order.

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7 people found this review helpful
Verified Reviewer
Original review: Dec. 6, 2016

I had a BR account for 30 years--since 1985. Spent a fortune there. About 18 months ago we moved and there was not a store close by. Checked my credit report the other day and discovered they had closed the account! Only it was not BR, it was Synchrony Bank and basically BR = Synchrony Bank. You think you are dealing with a store you have frequented for years and have a relationship with, but you are not. You are dealing with a bank. You are not a loyal customer. You are a number. Even if you call or write customer service--you get the bank.

I was told if I want an account, I must reapply. We all know what that means. Ding on your credit report. Just to reopen an account that was closed for no reason (except they aren't making any money off of you). Well--forget that. Stores offering no loyalty receive none back. I will no longer shop at Banana Republic and they don't care. Neither do I. And I will deal with two banks and their cards. That's it. Though, there are still store cards I have that have not 'dropped' me due to not shopping often enough.

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8 people found this review helpful
Original review: Oct. 9, 2016

While surfing the net, came across Banana Republic 50% off online sale. As noted on the big first page screen, it advertised "EXTRA 50% off SALE Discount Automatically Applied at Checkout!" I kept searching for the disclaimer that would say otherwise. It took me an hour and a phone call to Banana Republic to see the tiny link, which was barely visible that stated the REAL deal, which wasn't a deal nearly as big as they advertised. SOOOOO deceiving. Even the Customer Rep sent 20% discount, I felt cheated in some big way.

6 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Sept. 26, 2016

I've been shopping with Banana Republic for more than 3 years and the last time I placed an order for my mom it got cancelled. As I called Customer Service they refused to talk to me because the person on the billing address was my mom, however, prior to that all the orders were placed by me. I was about to get my mom on the phone to confirm that it was her that's when I started getting questioned why I'm calling and not my mom. I felt like I was in court and before I could answer these multiple questions they hung up on me. I called back and they hung up on me again. In the end we sent 2 follow up emails trying to get clarification, however, there is no reply as of now. It's been 2 week since the order got canceled and the money was not returned.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2016

I ordered a pair of shoes online Aug 2. Total $102.89, I tracked my order (which shipped and delivered two weeks later) and when it arrived, I had 2 sweaters (size xs which I am not). NOT what I ordered. No receipt, nothing else in the package aside poorly wrapped sweaters. I called customer service and spoke with a VERY RUDE representative. His response, "Find your email where it says shipped and send it back if you got the wrong order." Then I proceed to ask how will I be able to exchange. He responds "If we have any left by the time we receive your package back, call us". Ummm... So, I proceed to send back the package. The order has been delivered (I tracked it), but still no refund.

I called customer service and spoke to yet ANOTHER rude representative. I read her my order number. She mentions an item I NEVER made before. I proceed to tell her the CORRECT item I ordered and she says, "Well - I can't find that in the system, and just because you tracked it and it says delivered doesn't mean that we have it yet in our department and you need to wait 5-7 more business days." I have dealt with rude customer reps before but not to the extent of what I am dealing with here at BR. I've been a loyal customer for 10+ years and a long time card member. I believe that BR needs to enhance their training to their employees because customer service is everything. Brands may sell, but good - quality customer service will forever trump a nice blazer. There are plenty competitors with better, quality service that will gladly take BR's customers if they don't fix the major face of their business... Customer Service Reps!!!

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8 people found this review helpful
Verified Reviewer
Original review: Aug. 22, 2016

In the past week I made a store purchase which was a 40% markdown off from a regularly priced item, only to go online the SAME DAY and find that it was on sale marked down with an additional 40% off. I did receive an adjustment in the store but it required me making an additional visit plus I noticed that this top was still full price in the store. I additionally wanted another top that I saw marked down online with the additional 40% off promo so I asked if I could purchase in the store with the adjustment. It took me 20 minutes of showing the store employee my phone with the price & promo because even the store online system had a different price. What a scam!

Then the employee was arguing with me that the price was already 40% off so that was the final price so I had to go through my phone and check out to show that they were indeed incorrect. Overall I am disappointed that all the prices are different depending upon the store or online. This should never happen. Why shop in the store ever? Secondly, staff should know your promotions and how your sales work. NEVER buy anything in the store full price!!! It is probably already on sale or will be the next day.

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7 people found this review helpful
Verified Reviewer
Original review: July 23, 2016

Banana has a horrible credit card system. I did not receive any statements through the mail or via email. I called customer service to explain my circumstance and request to have a late fee waived, however, the representative's response was rude and unhelpful. She insisted that I check my email on a regular basis. As a loyal customer to Banana Republic, I expect better service and notification systems. I get regular email regarding events from BR, but when it comes to finances I barely get any (or it goes to spam!). Very disappointed and will re-evaluate shopping there again.

12 people found this review helpful
Verified Reviewer Verified Buyer
Original review: July 13, 2016

I have been a loyal customer of BR for some time. In June, 2016 I ordered my husband to-be suit because of a deal. Final cost is 441.00, BR shipped this item via regular mail. When tracked it says delivered, but we never received it. I rang them to do an investigation. The agent promised 48hrs. However the next day I received an email stating they will not reship or refund, because when they tracked it says delivered! What? Really? So they did not do their due diligence, no investigation, they just can't be bothered. So now I am without the suit we need for our wedding and out of pocket of stated amount. I called the post office. They are investigating. They were also baffled that something of that value was shipped via regular mail and not priority. I find the neolithic incompetence of BR and its services to be appalling! To be quite frank I am shocked by the mediocrity of this company! Never again!!!

12 people found this review helpful
Verified Reviewer
Original review: June 2, 2016

I purchased a women's white cotton shirt last fall. I wore it a few times and tried to wash it myself, following the manufacturer's directions. It didn't clean well, so I took it to the laundry to be cleaned and pressed. When the laundry washed and pressed it, the band at the hem literally dissolved and fell off, and the edges of the cuffs and collar turned black. Both the laundry and Banana Republic determined the shirt was defective. I took the shirt back to the Banana Republic store. They refused to refund more than $18 of the nearly $80 price, claiming the shirt was more than a year old. It wasn't. They also refused to replace it without charging me for shipping and a replacement cost. I'm appalled by the terrible quality of the garment, by the total indifference of the company, and by Banana Republic's unwillingness to stand behind their product. I do not expect to shop at Banana Republic in the future.

10 people found this review helpful
Original review: May 22, 2016

Found on sale rack - price looked as if it was marked 19.99. Cashier told me my final total was around 59.99. I almost has a heart attack. It was just a simple cotton top. I asked her to check it out and after around 4 tries 4 different prices were quoted. Finally with tax I paid 35.00. I still think I was overcharged. Guess I paid for the name Banana Republic! Also the cashiers in this store are never friendly, no one greets or comes to help you. If you are working in retail how can you be snobbish. You need sales to keep you in business and to have a job. People like me who keep you in business. Anyhow your merchandise is overpriced and not even locally made.

4 people found this review helpful

Banana Republic Company Information

Company Name:
Banana Republic
Website:
bananarepublic.gap.com

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