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About Banana Republic
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Banana Republic sells clothing, jewelry, shoes and accessories for men and women. Banana Republic is available to almost anyone — it has stores in 46 U.S. states and a website that serves customers across the world. Customers with the Banana Republic credit card receive discounts and reward points. Customers can return any item within 45 days of purchase.
ConsumerAffairs has collected 206 reviews and 1,011 ratings.
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Reviewed Dec. 3, 2023
Do not shop at this store. The prices increased but the customer service is the worst I have ever dealt with in my life. I had originally bought a pair of boots on black friday for full price but there was a promotional rate at the time for 40% (applied at checkout automatically no code) and then an additional 15% off. So they came out to be around 228. The shoes never showed up or were even given to the carrier. So at this point I have already waited weeks for a no show. I am then told by customer service they cannot just reship me another pair (although it is their mistake) and that I have to get a refund and repurchase. They promised they would honor my original promotional rate which was 40% off and then an additional 15%. The boots when I reordered happened to be on sale even more so you would think my reorder should be less right? Nope I am apparently paying the same amount even if the second order is less money. MAKES 0 SENSE.
A good customer service manager would have honored the original promotional rate I had used on the second cheaper order, thus making the amount less. Just absolutely pathetic and can’t believe Banana Republic would rather save $200 than have a happy customer who would return and spend more in the future. No longer, good riddance.
Reviewed Nov. 29, 2023
While I appreciate company's attempt at limiting fraud, my order was canceled due to some "perceived fraudulent activity." Let me worry about it. I moved addresses and have updated addresses on all my credit cards prior to making this order online. It says to call and ask for the Research dept, which I have now done three times. First time- system was down. Second time, after 8am EST, they aren't open yet. And thirdly, at 3pm EST, I can wait on hold for 30 minutes (I am at work) in order to speak to the correct dept. They informed me that I cannot go on and just reorder myself as my account has been flagged for fraudulent activity and the order will probably be cancelled again, despite me telling them on all three calls that it is not. So, during the holiday season, I cannot make orders online until I talk to someone in some random department that is proving elusive. Guess I will not be ordering from them ever again, and I was a very good customer.
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Reviewed Nov. 15, 2023
I ordered a black fedora hat in late October for a special occasion in November. I paid the basic shipping because it was going to be plenty of time. However I received return to sender notice on my tracker, due to damage package. I contacted customer service and I was still interested. I paid extra for faster shipping thinking it will be better handled and on time. I received my package 2 days late and again damaged. Though the handler is only responsible to a point. It should of been packaged in a box not in a bag where again being bond for damaged. I'm very disappointed thinking and relying on Banana Republic brand name will be much more strategic and practical in packaging and on time.
Reviewed Oct. 31, 2023
I bought an item that was worth 160 dollars, it was a men's jacket, however, they sent me a women's jacket, of lower quality, another size and another color. And they don't want to give me my money back, they are scammers.
Reviewed Sept. 19, 2023
Please be careful with the final sale of clothing sets that are sold separately! I purchased both the suit jacket and pants in a very specific color (sold separately but intended as a set, due to color match) but was informed 5 days later that the jacket was not in inventory. Since both items were final sale I am now stuck with suit pants that I cannot use as they are not understanding the intention of purchasing these items together. I've been informed there is nothing they are able/willing to do which leaves me stuck and very frustrated with their product and services. I hoped they would have been more understanding to keep their customers satisfied but I suppose it is more important to stick to a company policy than keep future customers.
Reviewed Sept. 12, 2023
Estimated shipping date at time of purchase several days earlier than actual eta when shipping confirmation was ultimately sent. As it turned out I'd be out of the country for the real delivery date. I contacted customer service to either expedite or hold the shipment, they would do nothing for and had no interest whatsoever in helping. Too many options out there to waste my time and money with them again.
Reviewed Aug. 5, 2023
I purchased 1 shirt online, husband tried on, didn't fit, fabric also thin and not great looking. Returned it immediately thru online system, as no store nearby. It took about a week to get to returns dept. Now still WAITING for REFUND. They did deduct from balance shipping to return item. However, used Chat as recommended and was told return processing can take 10-15, THEN a team has to inspect items which can take another 10 days....!!! So it might take 25 days PLUS shipping time of a week to get a partial refund! WOW horrible customer service. Amazon returns actually give back the funds AS SOON as the PREPAID Label is scanned in the system when picked up! Fabulous...I would NOT RECOMMEND this company unless you are 100% sure things will fit and you like them, otherwise it takes about 30 days for your money back! WHY would someone shop here? NOT ME EVER AGAIN!
Reviewed Aug. 3, 2023
I am unable to shop online at bananarepublic.com since they changed the layout of their website. It makes me dizzy and nauseous and I'm unable to spend more than a few seconds on the site. It's sad because I was a loyal customer for many years. I have seen other comments about their skyrocketing prices...I wouldn't know because the website leaves me physically ill.
Reviewed July 20, 2023
Today I ended my relationship with this retailer. I was loyal customer for over 20years. NO MORE! As their prices exponentially increased and tripled their customer service across the board and specially in the break and mortar stores decreased! Employees rude and not very helpful. No one want to deliver a customer service anymore! However, the worst part is that as consumers we are not protected against that type of retailers who making up rules as they going alone!
There is no longer decent training across the board, inventory is all mess up, and it is getting harder and harder to make exchanges of the same product or order different size for an even exchange. Bottom line why as consumers we should endure such behavior and why our rights are not protected? Their customer relation services are JOKE! They solving nothing just give your runaround for your own money! This type of retailer are disgrace and should be closed down across the board!
Reviewed June 15, 2023
Purchased a suit (matching jacket and pants) on sale. After some weird emails about how the shipped jacket (shipped separately for some reason) is out of stock. The problem is that they won’t take the pants back. The deal was the suit. Who buys just suit pants? When I explained that I don’t want half a suit they just said check back in a few days. It may come back in stock. Just refund the order BR. C'mon. So I’ll just never shop them anymore. Don’t wanna deal with their robot/off shore customer service. If they couldn’t care less, I won’t either. I hope they get a class action lawsuit for their coding practices that allow them to get rid of inventory that no one will want. BR projects this above average status, yet the practices are shady and basically wrong doing.
Banana Republic Company Information
- Company Name:
- Banana Republic
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