Banana Republic Reviews

I was a long time customer of BR but had such a disappointing store experience. Was on business trip and went to Bellevue BR to pick up shoes. Found a perfect style and fit! Was thrilled! Was told ‘sorry you have to come back on Friday, we are doing inventory’ which is ridiculous and makes no sense. The customer service associates seem confused and were entirely helpless and useless - I have never been refused to buy something before. Due to ‘inventory’ - what does that even mean and why would I care? BR just lost a 20+ year customer. Terrible and annoying experience.

Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.

Ordered two pair of jeans online and received only one. Send the form in to have the second pair sent and the return email said no refund. I called customer service and she said, "I’ll send you a form." She sent me the same form. Called back and they told me they will not refund me $78 nor will they send me the second pair. We’ve dropped a ton of money in this store. NEVER AGAIN.

I was really looking forward to my order of three linen shirts, but this experience left me feeling deeply disappointed and frustrated. After waiting patiently for the items to arrive, I was disheartened to find that two of the three shirts were damaged. To make matters worse, when I contacted customer service, I was informed that no replacement for my favorite of the three was available.

I ordered 14 tshirts XL tall and 1 was the wrong size. The customer service rep’s accent was so bad I could hardly understand what was being said. Long story short I was placed on hold 3 times and the outcome is not to my satisfaction. It was suggested that I send the tshirt back, order it again (which I will have to purchase it again and wait for it to be shipped and once they receive the item then my funds would be returned). Ordering online is becoming a hassle and I’m not ready for the headache. Will I order again? NO! Their screw up is now my problem and all the incompetence lays on my shoulder.

After purchasing MANY items from BR over the years, my most recent experience with them will be the last. USPS and their other carrier of choice Navar/Ontrac had been stealing/losing items. Recently USPS deliverer ripped on the cheap bagging and removed an item from my order. I reported the loss and they refused to refund or replace the item. So, after remaining a loyal customer, I will no longer purchase from BR. Neither in store or online. I complained about the carriers, but they don’t care.

BEWARE when buying sale items. They show the final sale only under the item in black, not when you click on the item and put it in your basket. You only see the final sale in red after purchase. Why don't they show that in red under the item, when you click on the image, and in red before checkout? Many other retailers do that, and it is so helpful. Now I'm stuck with multiple pairs of white paints, even the ones that don't fit right. Had I known the final sale, I would not have purchased four regular and tall paint pairs. I never know if I need the tall or not. It was very disappointing when I called customer service to consider a store credit and a hard no. I am a loyal customer with a long ordering history with them, and none of that matters.

I purchased a dress at BR prior to a cruise. It fit fine in store. When I put dress on after it has been on hanger it apparently stretched and was too long. The material was crocheted. Cannot be hemmed. I was away for 3 weeks. Brought dress back to store requesting either refund or store credit. Manager informed me she could not help me as they do not accept any returns after 30 days. I spent over 1000 dollars the day I bought this dress for 285 dollars. The dress was not on sale. Customer support on the phone also not helpful. And also very condescending. I think a company as large as banana republic should be able to offer a more flexible return policy. Very disappointed. Will not be shopping at any of their brands in future.

Unfortunately, Banana Republic is choosing to reduce its quality and is hiding that fact from customers with disingenuous practices on their online shop. https://bananarepublic.gap.com/browse/product.do?pid=8758560220002&locale=en_US#pdp-page-content. This item has been on sale for many months, and has recently gone on sale for Summer. The problem is the item has completely botched sizing wherein a Small is a 34" waist. This would usually be considered a Large, and this unusual sizing information is hidden behind a panel.

Manhattan store on Liberty Street would not refund my return using original payment method even though the return was well within the 30 days. I reached out to multiple contacts including the CEO Richard Dickson multiple times and he ignored me in all instances. Clearly the chain is going down based on this site and the news, and for top level management to ignore an executive complaint just shows what the atmosphere must be like there.