Banana Republic

Online it is not clear if you are at the factory store or regular store. I took an item back and they said “it’s not from our store”. All owners by the same company. I will not be shopping with Banana Republic again. Their customer service stinks.

I ordered some clothes online and they never arrived, so I called customer service. It turns out I had accidentally shipped them to an old address. The packages had been delivered and signed for, but I couldn't get them. It was completely my fault and I was ready to take the loss, but they very generously offered to ship me a new order to right address!! I was so happily surprised! And the best part is that there was almost no hold time on the phone at all. :)

I bought a couple of clothes from this store. After I paid with my credit card the cashier and her friend who was also checking my credit card information chased after me to sign up with Godaddy.com. I refused to do so. A few days later, an unauthorized charge showed up on my credit card and I ended up cancelling the card. It appeared to me that they pass your credit card information to their friends. Never use a credit card at this store!

I placed an order for a pair of boots on August 19th. A few days later I checked in on the item, and it has not shipped yet. I emailed to inquire and was told that my item will arrive on the 30th regardless. Earlier this week I checked again, and the item no longest exists. I emailed to inquire and was told again to be patient, and wait for August 30th. Yesterday night I received an email that said the item may or may not exist, and will be shipped to me as soon as possible. Today, I found out that my order is cancelled without my knowledge. No email was sent. The only reason I knew was because I saw the return charge on my credit card.

I was forced into getting a Banana Republic credit card and I did end up spending a lot of money on it. We did receive coupons which I never can seem to use online. I always have to call in to read the product numbers to the customer service for over 10-15 items which takes a LONG TIME. On top of that, they send you a new credit card without any notification via email and since it never arrived, I called customer service to go through all the products I needed (again because I was unable to order it) and then find out that the new card was not activated. My rewards almost runs out and they can only expedite it for 3-4 business days (no weekends). The main issue here is that they are unapologetic and make us feel like we are making an absurd claim when they should have notified us that they sent us a new card and that we will not be able to use it. What if I had gone to the store to buy their stuff. NOT RECOMMENDED. TERRIBLE CUSTOMER SERVICE. MOST LIKELY NOT EVEN HANDLED IN THE US.

On a Friday, I made separate merchandise returns to Express, Ann Taylor and Banana Republic. Both Express and Ann Taylor credited my credit card for the returned amount on the same day, which was reflected on my credit card statement. However, I still haven't seen the Banana Republic credit amount of $192 on Monday. When I called Banana Republic, I was told that it takes 3 to 5 business days for my account to be credited. I pointed out that 2 stores have already credited my account on the same day of the return.

Last fall (2017) I bought a jeans skirt. After a few uses, one button dropped out. The skirt didn't come with a spare button. Yesterday I looked for a replacement at the Banana Republic and the manager told me it was an old model and after the sale, they don't have any responsibility. I asked for some help and all I heard was: ”Sorry there is nothing I can do”.

I feel discriminated. The quality of the WOMEN'S clothing in this store keeps going down. The last season light 100% wool pant/skirt suit now is 50% polyester for the same price. Why can't you make a proper (not light) wool pant/skirt suit (and a large variety of them) as you make it for men? The men's store has a greater selection of items made from higher quality fabrics. This goes for all seasons. Why do you treat men differently? Why do you think that I am not going to want to buy quality products? So disappointed.

A great experience today. Was able to get 40% off plus my 10% for using my card and was able to use two of my rewards. Lydia, a fresh new face working there told me I could order a larger size online and another salesperson helped me do it. This store at Oxmoor Center in Louisville is always looking great and all the people working there are always very helpful.

I need to change my mobile number for my Banana Republic credit card. The website would not allow me to change it on-line so I called customer service. The first girl I talked to said it was impossible to update my phone number over the phone or on-line. She stated it's the only way BR can maintain their clients' identity so I would receive a letter in the mail (7-10 days) and then I would have to call them (?? What??) to change it. She cut me off at least 6 times and when I asked to speak with a Supervisor she said "Sure" and hung up on me. I called customer service and spoke with someone else. After 20 minutes of being on the phone he finally changed my number for me. I asked to speak with a Supervisor and he said "Supervisors do not speak with customers." Well then... I guess I will be cancelling my credit card and finding new places to shop other than The Gap, Banana Republic and Athleta. So disappointed!!!

From December 2017 to end of January 2018, I have placed 13 orders on their website. 6 of them had canceled items!! 6 of them! When you put items in the basket they should be available. You place your order and then, two weeks after, you receive an email saying the items were canceled. In the meantime you call and call and are told that their items are preparing for shipment... What kind of service is that. That is the WORST online shopping site I've seen. It is simply a lottery, you never know what you're gonna get.

I have shopped at Banana Republic sporadically due to the fact that the store nearest me closed but there is a store in another state that I visit when I am visiting my daughter. When I tried to use My Banana Republic credit card, it was denied. I was informed I had zero balance and it had lapsed due to inactivity. When I asked to reopen or reapply, I was then denied. I requested a letter why my husband and I were denied. I received their letter claiming “prior unsatisfactory obligation with us” which is TOTALLY false.

I ordered a clothing item on December 16. I received an email on December 18 saying, "Your item has shipped!" When I called UPS on December 24 UPS had no record and said the item must have never left the store. I reached Banana Republic customer service on Dec 26 and they casually commented that while the shirt was in stock when I ordered it, it "may have been lost somewhere between the store or warehouse and UPS". I was asked if I wanted a refund. Um, yes please. No other compensation was offered. I had to ask and was offered a 10% coupon. This amounts to misleading customers. Be very wary. I will never order from Banana Republic again.

Ordered a blazer in November and yet; I am still waiting for the delivery. This company has gone down the drain. Also, their "seasonal collection" is a repeat of the same crap year after year, the only difference would be new colors or a new button here and there. This has been going on for over 2 decades now. No wonder their businesses are falling apart.

I purchased a large number of items for Christmas gifts. They arrived with no boxes and one gift receipt. When I called customer service they said they only can do one gift receipt per order and in the future I would have to place a separate order for each item to receive a gift receipt. As to boxes - they said they couldn't tell me why no boxes were shipped but now that the order had already been shipped they couldn't do anything about it.

Tried to reach Customer service robot reply password not working. Finally got it. Needed to purchase gift. At first attempt the promo code worked. When I went back to add an item, promo code not working on the previous item. This website is a total sham with the promo code works five mins then nothing. Waste of people's time. Don't get stressed with this bs website. There is a reason that Old Navy, Banana Republic, Gap, and Athleta all use same site. BS customer service and lame ** promo bs codes.

I used to shop with them a lot, but that was 15 years ago when they still had some integrity. The clothing used to be quite decent quality. Despite of polyester and nylon everywhere at sky-high prices, I still go on their website to hunt for rare items made of wool or silk and even sometimes buy something. Lately I have purchased a second pair of light wool pants. I thought since the first pair was wool and a nice fit, I would get a second pair just to have a backup in my closet. To my surprise the pair that arrived in the mail didn't even come close to the pants I have purchased 2 months ago.

I opened a credit card 5 months ago with Banana Republic, that can be used at Old Navy and Gap as well. I have paid my balance and do not currently owe anything on the card. I tried to charge on it yesterday and was informed my account had been closed without my knowledge. I called Customer Service to inquire about the reason for this and was told they will close accounts if they feel individual credit scores are not to their liking! Even though they approved me for a credit card 5 months ago and I have paid any and all balances off... how is that good company policy? Instead, now Banana Republic and Old Navy will no longer receive any of my business!

My wife went shopping at Banana Republic today. They refused to accept her money. They insisted that she use a credit card even though she was trying to pay with American dollars! On the U.S. currency it states " THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE". What has the Banana Republic become??? Is it really a Banana Republic that won't accept American currency? I told my wife to return the item purchased and not to shop there anymore. I truly believe that their actions are unAmerican. The refusal to accept American currency is not just stupid but, I am hoping it will affect their sales and bottom line. What a horrible way to treat loyal customers. Perhaps the Banana Republic is trying to live up to its name.

I was happy with Banana Republic and remained a BR Luxe credit card owner until a recent change with their online payment portal. Starting February 2017, the online payment portal was suddenly unavailable for login. In March, they issued new credit cards and updated the interface of their payment portal, thus wiping out all my saved account payment information as well as pieces of my mailing address. They automatically associated my account to my login email address instead of the updated email address it has been using.

I had this card as well as Gap & Old Navy. I never miss a payment and have paid in full multiple times. This company has no appreciation for loyal customers. As a reward for my timely payment history and continued business, they first lowered all three account limits as a result of an annual credit review they use to screen already open accounts. Last month I paid all of my accounts off and this month they cancelled the banana republic card stating that the annual review of my credit report showed a high credit usage.

They send statements late to get late fees. They won't allow online access unless you give up paper. You get your bill notice along with hundreds of shopping emails. Customer service reads scripts and just doesn't care at all -- they know we use the card for the points. I have so much Hate for the Card Service that I can no longer buy the clothes.

I have been a loyal and longstanding customer of Banana Republic, Gap and Athleta for years now. I finally took advantage of (or should I say, was taken advantage of) signing up for their credit card. I was lured into opening up the credit card because of the enticing rewards that would be received as a result. I figured since I already shopped so much at their establishments anyways, that this would be a great incentive.

Their customer service is all outsourced and everyone I have spoken to has been incompetent and not able to do their job. I have paid my bill on time through my personal banking. Bill pay to them electronically. They say they haven't received payments. Every time I call about it and have my bank fax them the information they require they say they didn't get it. This has been ongoing for 3 months! I have called multiple times about and had the information faxed multiple times. Do not get their credit card!!! They are obviously unable to handle basic tasks and just give you the runaround and just want to charge late fees!

I bought a $250 gift card for my son for his birthday in early December, using my new Banana Republic charge, which I mailed to him. He never got it but someone used the gift card. When I called Banana Republic, I was led to believe that this would be covered, particularly since I had never had a claim of any kind previously. However, their card holder, Synchrony Bank, would not cover any portion of the stolen gift card. They invited me to call their dispute center, but it's a recorded message and their promise to call back within 2 business days is bogus.

These days, customer service at Banana Republic is absolutely horrible. I used two gift cards and a credit card to pay for a recent order with Banana Republic. One of the items was cancelled; this was the second item that I ordered this holiday season that was cancelled due to being out of stock. I had emailed customer service to make sure that the amount would be refunded to my credit card as opposed to a gift card. AFTER I sent the email, I received a notification that a gift card was being sent, followed by an email from customer service with the following message: "As your credit card payment had already been applied to items that were already shipped, we issued a refund of $15.63 in the form of a new gift card, that you should receive in the mail by January 9th." How does it make any sense to issue a completely new gift card in this small amount instead of refunding my credit card, and weren't the gift cards already charged as well.

I ordered some work clothes at Banana Republic. ca on November 25th and never received the package. According to Canada Post, the package was delivered on Dec 09th and there's nothing further they can do. In fact, Canada post advises to have the sender fill out a claim. I contacted Banana Republic customer service (2 emails and a phone call) and I was told because they have done a refund for me in the past, for another lost package, they can't do anything!!! That I should contact my credit card company instead.

First let me say if I could rate less than one star I would. On November 28th I ordered 9 pairs of socks for Christmas gifts, paid and received confirmation of shipment to be delivered in 2 separate packages. The first package was received and missing a pair which was listed on the packing slip with the order. I called customer service, was on hold waiting for a representative for 24 minutes, and then greeted by a rude and pretentious representative who proceeded to tell me I must wait until the second package arrives before calling back and resolving the issue with the first package even though the missing pair was listed on the packing slip for the first order I had already received. What an utter waste of time.

I had a BR account for 30 years--since 1985. Spent a fortune there. About 18 months ago we moved and there was not a store close by. Checked my credit report the other day and discovered they had closed the account! Only it was not BR, it was Synchrony Bank and basically BR = Synchrony Bank. You think you are dealing with a store you have frequented for years and have a relationship with, but you are not. You are dealing with a bank. You are not a loyal customer. You are a number. Even if you call or write customer service--you get the bank.

While surfing the net, came across Banana Republic 50% off online sale. As noted on the big first page screen, it advertised "EXTRA 50% off SALE Discount Automatically Applied at Checkout!" I kept searching for the disclaimer that would say otherwise. It took me an hour and a phone call to Banana Republic to see the tiny link, which was barely visible that stated the REAL deal, which wasn't a deal nearly as big as they advertised. SOOOOO deceiving. Even the Customer Rep sent 20% discount, I felt cheated in some big way.