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Banana Republic

Banana Republic
Overall Satisfaction Rating 3.76/5
  • 5 stars
    69
  • 4 stars
    81
  • 3 stars
    90
  • 2 stars
    17
  • 1 stars
    5
Based on 262 ratings submitted in the last year

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Banana Republic sells clothing, jewelry, shoes and accessories for men and women. Banana Republic is available to almost anyone — it has stores in 46 U.S. states and a website that serves customers across the world. Customers with the Banana Republic credit card receive discounts and reward points. Customers can return any item within 45 days of purchase.

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    Banana Republic Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: Jan. 3, 2021

    On November 8th, 2020 I placed an order for this cape. It stated online it would ship around the 27th of the month. Also, it was on sale when the order was placed. November 27th came and went. On December 24th received an email stating my order was cancelled. I go on the website January 2, 2021 to find the cape was being offered at full price and already sold out. I confused because how could orders not be fulfilled on an item that is being offered in a previous month. So disappointed because I purchase a lot of my pieces from here. The customer service has really went down.

    3 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 20, 2020

    Very, very bad experience. Never in my life will buy from Banana again. They should learn from Amazon service. I returned the package for refund. Called, was told twice that money was refunded to my credit card. Also received an email that money will be refunded within 10 days. A month later, no money refunded. Spend more than an hour with them and the bank, but still dont have the refund. Good by Banana.

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      Rated with 1 star
      Verified Reviewer
      Original review: June 16, 2020

      I have been a die hard fan of BR but the brand has gone completely downhill. The styles for the most part are drab and no longer geared to the professional woman. The fabric is cheap and the fit is horrible. The Sloan pants that were my go to pants have changed and the size is way off and no longer fits my body, no matter what size. If you do find something that is work appropriate it’s close to $100 for a blouse made of poor quality. I am so disappointed and I will no longer be shopping at any BR store.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 10, 2020

      What an ABSOLUTE waste of my time and energy. A company like this should have out of stock items for online shopping updated as it happens instead of taking my order and keeping me waiting more than 24hrs just to tell me they don't have both items I ordered. They offered 10% off future purchases, but it is absolutely unlikely I will EVER shop with this company online again. Who’s to say the same thing won’t happen time after time? I just wasted 24hrs when I could have been shopping elsewhere. PATHETIC - this is part of their message: "We're sorry, but while processing your order, we found that the item(s) below are no longer available. We value your business and apologize for any inconvenience."

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      Rated with 1 star
      Verified Reviewer
      Original review: April 9, 2020

      I had a few rewards from previous purchases and a merchandise credit voucher. I was told by a store employee that the rewards are expired, but I can call the company and they will reissue them. He closed my account and reopened a new one so I could buy my items chosen that day. Fast forward...when I called Banana Republic I was told I have lost the rewards and they don’t recognize the merchandise credit (total $130-150). I am disappointed because the company could have made a decision to reissue the rewards and the credit, but chose to do nothing. I just closed my new BR account due to not honoring their rewards and credits within own company. Be aware if you are not using your rewards in a timely matter they will be lost and not reissued as said by employees. They need to get on the same page in regards to passing info to customers.

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      Rated with 2 stars
      Verified Reviewer
      Original review: March 18, 2020

      My husband and I shop at Carolina Premium Outlet location from time to time. Our last visit there was a bit annoying. I noticed older woman at register when we walked in and younger lady on floor, when I asked for dressing room, she opened one that was in plain view of others, I should have asked for another one at the time. But I figured, store is not busy at all, this will do. I tried on 2 Jean skirts. I left skirts in dressing room, hung them neatly. The younger female pushed opened, that I left slightly open, took skirts and approached area I had got them from.

      I was speaking to husband and letting him know they didn't fit properly, the Lady from register, was right in my face when I turned around and asked if she could help us find anything. I didn't respond. "Where did you come from and why are you asking?" I thought. I found another (rayon) skirt and went to register, older woman was still at back of store. I waited about one minute and she checked me out. This is not the shopping experience I'm used to having at Banana Republic. I don't know if I will be visiting this location anytime in the future.

      Lesa

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      Rated with 1 star
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      Verified Reviewer
      Original review: March 15, 2020

      Went to return an item bought in Michigan at the outlet mall in Windsor. This is a North American Company. They would not accommodate me. Also, to have a different size shipped to the store was a $5 charge. Maurices at the same mall quickly and happily returns U.S. items even providing the relevant U.S. exchange and bends over backwards to help the customer. Not so at Banana. Extremely disappointing from a customer service perspective. I will take my business to Maurices where I am appreciated as a customer!

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 6, 2019

      Banana Republic is a rip off. People who shop there think it's a high quality brand. It is the same brand as the lower end of the part of their company. Old Navy (Gap Inc). They just sew a different label in them in Indonesia.

      5 people found this review helpful
      Rated with 3 stars
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      Verified Reviewer
      Original review: Dec. 4, 2019

      I used to really like Banana Republic and bought a lot of their clothing but their variety and quality has gone down over the last couple of years and that may be why some of their stores have closed.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 1, 2019

      This review is for Banana Republic online customer service, especially their middle-managers. If you love couture, live in a small town with no Banana Republic store nearby, and make a lot of online purchases that would involve a great deal of exchanges, the company’s middle managers, and a select handful of their agents will be rude to you. What are they there for, if not exchanging your clothes for you? They call it “easy exchange” policy but they will discriminate against you based on what you paid. You will be anxious about being given attitude and being transferred to some “leadership” who would have you explain what promotions you have had to get to a certain price. Then they would lie to you about their policy and would tell you that you have to return your clothes first, wait up to three weeks for them to process it, and then they can match the price of the new size or color with the original order.

      Another agent would say, your so-called exchange order would be full price and three weeks after you have returned the original one, you could call and they would see into adjusting the price. That is while, their price-adjustment policy itself is within 7 days of placing an order. So, they have agents and middle-managers who just make up discriminatory rules and contradict themselves. Some agents are nice. I am, in part, sad to see that their overall convenient customer service is ruined because of certain middle-managers. If you just love clothing, at some point you would end up with clothes that don’t fit, find yourself so uncomfortable every time you want to pick up the phone, so that your true fit would end up going out of stuck, and your time would be for nothing. I wish the company would have at least respectful to customers who have a passion for clothing, and that it would have stayed true to its policy instead of rewarding those agents with upfront rudeness toward frequent online shoppers.

      2 people found this review helpful
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      Banana Republic Company Information

      Company Name:
      Banana Republic
      Website:
      bananarepublic.gap.com