Banana Republic

On November 8th, 2020 I placed an order for this cape. It stated online it would ship around the 27th of the month. Also, it was on sale when the order was placed. November 27th came and went. On December 24th received an email stating my order was cancelled. I go on the website January 2, 2021 to find the cape was being offered at full price and already sold out. I confused because how could orders not be fulfilled on an item that is being offered in a previous month. So disappointed because I purchase a lot of my pieces from here. The customer service has really went down.

Very, very bad experience. Never in my life will buy from Banana again. They should learn from Amazon service. I returned the package for refund. Called, was told twice that money was refunded to my credit card. Also received an email that money will be refunded within 10 days. A month later, no money refunded. Spend more than an hour with them and the bank, but still dont have the refund. Good by Banana.

I have been a die hard fan of BR but the brand has gone completely downhill. The styles for the most part are drab and no longer geared to the professional woman. The fabric is cheap and the fit is horrible. The Sloan pants that were my go to pants have changed and the size is way off and no longer fits my body, no matter what size. If you do find something that is work appropriate it’s close to $100 for a blouse made of poor quality. I am so disappointed and I will no longer be shopping at any BR store.

What an ABSOLUTE waste of my time and energy. A company like this should have out of stock items for online shopping updated as it happens instead of taking my order and keeping me waiting more than 24hrs just to tell me they don't have both items I ordered. They offered 10% off future purchases, but it is absolutely unlikely I will EVER shop with this company online again. Who’s to say the same thing won’t happen time after time? I just wasted 24hrs when I could have been shopping elsewhere. PATHETIC - this is part of their message: "We're sorry, but while processing your order, we found that the item(s) below are no longer available. We value your business and apologize for any inconvenience."

I had a few rewards from previous purchases and a merchandise credit voucher. I was told by a store employee that the rewards are expired, but I can call the company and they will reissue them. He closed my account and reopened a new one so I could buy my items chosen that day. Fast forward...when I called Banana Republic I was told I have lost the rewards and they don’t recognize the merchandise credit (total $130-150). I am disappointed because the company could have made a decision to reissue the rewards and the credit, but chose to do nothing. I just closed my new BR account due to not honoring their rewards and credits within own company. Be aware if you are not using your rewards in a timely matter they will be lost and not reissued as said by employees. They need to get on the same page in regards to passing info to customers.

My husband and I shop at Carolina Premium Outlet location from time to time. Our last visit there was a bit annoying. I noticed older woman at register when we walked in and younger lady on floor, when I asked for dressing room, she opened one that was in plain view of others, I should have asked for another one at the time. But I figured, store is not busy at all, this will do. I tried on 2 Jean skirts. I left skirts in dressing room, hung them neatly. The younger female pushed opened, that I left slightly open, took skirts and approached area I had got them from.

Went to return an item bought in Michigan at the outlet mall in Windsor. This is a North American Company. They would not accommodate me. Also, to have a different size shipped to the store was a $5 charge. Maurices at the same mall quickly and happily returns U.S. items even providing the relevant U.S. exchange and bends over backwards to help the customer. Not so at Banana. Extremely disappointing from a customer service perspective. I will take my business to Maurices where I am appreciated as a customer!

Banana Republic is a rip off. People who shop there think it's a high quality brand. It is the same brand as the lower end of the part of their company. Old Navy (Gap Inc). They just sew a different label in them in Indonesia.

I used to really like Banana Republic and bought a lot of their clothing but their variety and quality has gone down over the last couple of years and that may be why some of their stores have closed.

This review is for Banana Republic online customer service, especially their middle-managers. If you love couture, live in a small town with no Banana Republic store nearby, and make a lot of online purchases that would involve a great deal of exchanges, the company’s middle managers, and a select handful of their agents will be rude to you. What are they there for, if not exchanging your clothes for you? They call it “easy exchange” policy but they will discriminate against you based on what you paid. You will be anxious about being given attitude and being transferred to some “leadership” who would have you explain what promotions you have had to get to a certain price. Then they would lie to you about their policy and would tell you that you have to return your clothes first, wait up to three weeks for them to process it, and then they can match the price of the new size or color with the original order.