Banana Republic Reviews

I remember when Banana Republic was actually decent quality. Tell me why I bought a pair of pants and realized today that half of the waistband has some type of plastic in it and just crinkles as I walk. So now I’m out of the pants and the money because I would have to drive over an hour to just get to where I purchased this. Y'all are trash and I won’t be spending another dime on y'all's clothes.

Ordered pants and a blazer for my son’s graduation from the Navy. Paid the extra shipping to have it shipped the next day, they claim there was a delay and I would not receive my items on time, they said they would refund me for the shipping cost but over a week later I still haven’t received anything and they claim they have processed the refund. So I returned all the items still waiting on that refund also and will never purchase from them again!!!!

I ordered a shirt, it said that it was delivered but it was not. Banana Republic refused to refund or send me another shirt so I’m out $30. I will never order from them again!!!

I had a very frustrating experience with my recent purchase. I ordered two pairs of pants (one slim and one straight). Unfortunately, the slim-fit pair I received was incorrectly tagged! The external tag indicated 32x30, but the inside label showed 30x30, meaning it is the wrong size and has a manufacturing defect. I contacted customer service to request an exchange, and I specifically mentioned that I would prefer to switch to another straight-fit pair. I was initially advised to return the item and then reach out to reorder while keeping the discount, which seemed reasonable.

The store manager promised 25% off IF I APPLY for a card so I spent $600 of my own money while on vacation near the Monterey, CA store. Later found out, corporate policy is that the purchase MUST go on the NEW Barclays card to get the discount and that they make a HARD pull on credit requiring a freeze release with credit bureaus! Though I have a FICO score of 820 ("exceptional" according to Experian) and own a $2M income property/home, Barclays OK'd only a $200 credit line thus FORCED ME TO RETURN ALL MERCH by driving 3 hours in Los Angeles traffic to get to my nearest store in Glendale. Professional conclusion as a Consumer Advocate: the agreement between BR, Encore, GAP, and Barclays is evil empire stuff.

Paid just over $100 for pants. I paid for NEW PANTS and received USED! I tried to chat with a representative, all they told me, is that because of their high volume of orders, this happened, but yet, he could "reassure" me that all measures were taken in the factory! Haha!!!! How dare you make people pay so much money and give them something used!! No tags, no packing. If I wanted used pants I would go to Goodwill!!!! Shame on you!!!! And stop having your representatives say, "Sorry let's make this right..." How?! I needed work pants and I get something the I have no promise someone soiled in, etc!!! How do I know I won't get this again? This Never ever ever should have left your warehouse/factory whatever when someone pays this much money!!!!!

The customer service in Banana store at san leandro marina Ca is horrible. The store manager denied to return the item I purchased last week claiming I worn it and I’m returning it even though I was returning it because the size was off for me. She need to have some respect and manners for your customer or this job position is not right for you.

I had a great experience with Javier from the Soho locations. He has provided great customer service and gave us a pleasant shopping experience! I will definitely come back shopping to this store! Thank you!

I ordered shirts from Banana Republic. They used Lasership for delivery, which never arrived. Despite 3 separate calls with Banana Republic, they continue to stonewall and push it off, even going so far as to tell credit card that the goods were delivered. They were not delivered and there was someone at the house the entire day.

I ordered 2 items, only received one and the delivery email said that the 2 items ordered were in the same shipment. I filed a claim about the missing item and they refused to refund me for the missing item. I will be disputing this charge and will never shop there again and I will tell anyone who will listen never to shop there. Unbelievable.

I ordered some things online. The order was delivered in several deliveries. One item was delivered to the wrong address. I could clearly see in the picture that it was delivered to a different address. There was also no package in the photo. I filed a claim and it was denied! I contacted “customer service” and the ** I spoke with couldn’t tell me why it was denied and that it was final. I will never buy anything from any of their brands again.

This is the third and last time I will buy from Banana Republic. When you purchase the item, they charge you for shipping and give you a date. When the order is processed, you receive a delivery date about a week or two later. I have received items three weeks after their scheduled delivery date. They do not offer effective customer service, so you are out of luck after the purchase. Please reconsider purchasing from them.

I placed on May 1, 2025. The order was marked as shipped on May 2 and listed as delivered on May 3 via UPS. However, I never received the package, and after contacting UPS, they confirmed that they are unable to locate the shipment. I immediately contacted Banana Republic customer service and followed all necessary steps to report the missing item. Despite UPS being unable to confirm delivery and my clear documentation, Banana Republic refused to refund me or send a replacement. Instead, I was told to “go back online and place a new order,” which is unacceptable.

I was a long time customer of BR but had such a disappointing store experience. Was on business trip and went to Bellevue BR to pick up shoes. Found a perfect style and fit! Was thrilled! Was told ‘sorry you have to come back on Friday, we are doing inventory’ which is ridiculous and makes no sense. The customer service associates seem confused and were entirely helpless and useless - I have never been refused to buy something before. Due to ‘inventory’ - what does that even mean and why would I care? BR just lost a 20+ year customer. Terrible and annoying experience.

Purchased 3 items online. Two are just sloppy and nothing like the pictures, and one is missing and never received. After we went through the trouble of calling CS it failed the refund process without any justification. First time purchasing anything from BR since a long time ago and really didn't expect it to downgrade to such a level.