Gap Reviews

I would give negative stars if it was an option. I ordered a dress for a trip and it was too big. I ordered another one that had no tracking. It thankfully came the day I was leaving. It fit better so I decided I’d return the first one when I returned. Unfortunately, that put me out of the 30 day window that I did not know was insanely strict. I missed it by 3 days - complicated by life happening and the fact all emails came from Old Navy and I got confused on where to take it. A factory store can’t accept the return but that’s all that is near me so she told me to try customer service for an exception. No luck. They don't care. They kept saying thanks for being Encore member and counting the days from my delivery to return but never once considered my loyalty, how many years I’ve shopped there with no previous request for an exception.

I’ve been looking for several years for a good zipper hoodie made the way they used to make them, of warm French Terry and a reasonable length. I found one at a gap online store and ordered it. I got the tracking email that it would arrive on June 1. June 1 came and went and it still showed on the way. I was about to call gap when it was updated to June 10. It was not delivered on June 10 either. I called gap Customer Service and after five times asking the robot, got transferred to a live person. She said it was shipped by USPS with final delivery by UPS. My address is a box in a UPS Store in downtown Chicago. It was not delivered because whoever was supposed to deliver it thinks the address doesn’t exist. The Customer Service service didn’t have access to contact the shipper. She gave me the number of the post office.

I will never order from Gap again. My order was never delivered. First the email said it went UPS access point. Then when I called customer service they said it went to a post office far from my home. Because it was delivered to a post office, they couldn’t cancel the order or refund me, and I would have to wait weeks until the post office sent it back and they receive it. Horrible experience.

Will NEVER order from them again. Not only did they (finally) deliver some of my items to the wrong address, but it was impossible to get information regarding where the rest of the order is! Still missing the items I need for work. Miserable experience and now it's suggested that I file a claim, as if I have the time or energy! I ordered online for the ease and convenience. I couldn't be more disappointed with my experience. Not easy to find items to fit as I'm so slender. I was so excited to order! Anyone have suggestions for another company with decent customer service and delivery that also carries small sizes?

I ordered a pair of denim shorts to take on a trip to the Caribbean. Not only was the item delayed but when I returned to find the package it contained a child's sweat shirt. A customer service agent said she would issue me a 20% off coupon to use for the trouble and ship me the shorts after I was refunded and paid again. The 20% coupon doesn't work at all and when I tried to email this company about it NO ONE responded. Two emails and nothing. I think no one should support this kind of customer service because it is wrong.

I am waiting on a shipment. The package is waitiing to be picked up from over 2 weeks ago. I had to import the info 5-10 times and they still cannot find the package on chat. My name is Lisa **, order # **. Gap only has a chat and chat is no help, they keep saying we are disconnected and can't find info. They just don't seem to care.

WORST CUSTOMER SERVICE EVER. I do not plan to shop here again for baby cloth.

I purchased two GAP hoodies from designer outlet, and after only 2 weeks of wearing them (not even washed yet), the GAP logo started peeling and the stitching began coming apart. I requested an exchange before the 30-day return period ended, but was told I had to go back to the original store where I bought them by the Tsawwassen Mall staff. Unfortunately, that location is far and not convenient for me to travel to. For items showing quality issues so soon, I expected more flexibility and better customer service.

I had wonderful customer service experiences on three separate occasions when I called Gap’s Customer Service line! Each representative I spoke with was patient, kind, and genuinely helpful. Their warm tone made the conversations easy, and when something was unclear over the phone, they never hesitated to repeat or clarify information. Btw I used their customer service line 1(800) 427-7895.

They refuse to accept a return for an item within 3 weeks of purchase because it was “final sale” even though THEY incorrectly sized the item to not fit according to their own size chart. Talked to manager in store and customer service on the phone. They are standing by their policy of lying about how sizes fit and refusing to accept returns when “final sale” is not easily visible when purchasing.

Received a sweatshirt for Christmas, and after trying it on, I decided to return it for a smaller size. Even with a gift receipt, I was denied a return because there was a small stain on the front, which I can only assume was there from new as I hadn't worn it. I will never shop at the Gap, and I will make sure everyone I know is told about their horrible return policy, as it sucks!

I ordered a product that didn’t arrive even within a month that I ordered it. They canceled my order. I ordered another product that never came, and they canceled the order on their end & didn’t tell me.

I ordered a shirt and jeans on 12/7/25, it said 3 day delivery. It is now 12/17/25 and my order has been delayed and never "picked up by the carrier". I called customer service and they cannot find it or have it delivered by Christmas and said they have to cancel. I will never order from GAP again. I better get a timely refund or I am going to the BBB.

I will NEVER order anything from the Gap online again!!!! I returned 2 pairs of pants and have been on the phone with 4 people. All of them I couldn’t understand to get my money back on my credit card. I just got off the phone and the first 3 people I talked didn’t want my order number, couldn’t find my credit card. Then when I was sent to the 4th person I told them I would give them the order. Before this I told them my birthday, last 4 numbers of my social security card and my credit card number. Then finally they said I could have a merchant card. No way will I ever order from the Gap again. I told them I want it back on my card. Oh it’s only been 2 weeks really. They have the return and the amount on a gift card which I don’t want. I still don’t know if I’m going to get my money back.

I purchased 1 pair of jeans from Gap online. I ended up being charged for 3 pairs and received 3 pairs. They were supposed to fit as long pants, but came up to just below the knee. There is no Gap store in our area and they don’t allow returns to the Gap Outlet in our state. I had to pay $5 to get the shipping label printed at the UPS store for the returns and they would not reimburse the $18 for shipping. I am out $23 just because they sent me the wrong size pants. I will never purchase from Gap again.