Gap

I have had such a struggle communicating to Gap that I never received the $400 worth of items that were supposedly delivered. Lasership says that package was delivered to me in person but cannot provide proof of signature and refuse to clarify further when I said I was not the person they gave the package to. I have tried explaining that to Gap through chats, phone calls, and emails and they refuse to resend or refund the purchase. They used a company that fraudulently claimed delivery and are saying it is my error for losing package that was never handed to me. Their customer service is laughable poor and their handling of this situation proves that they're just a giant corporation who do not care about its customers. Four hundred dollars is a significant amount of money and their disregard for this situation claiming I should just accept their refusal for refund is atrocious. They even offered me a coupon for further purchase. What a slap in the face.

What other customers are saying is completely true. They have a 30 day return policy which counts after the SHIPPING date, not the DELIVERY date. Which means that if there is a delivery delay from their part, you have way less than 30 days to return your items. On top of that, there is NO EXTENDED HOLIDAY RETURN POLICY. Which is ridiculous given that there are guaranteed delays in shipping anything during the holidays. Never buying from them again.

Gap only gives 30 days from ship date to obtain a refund. I was just forced to take a gift card for a return for a Christmas gift that didn’t fit. If you are buying Christmas gifts in late October, you won’t get a refund from the Gap.

Do not order anything online from GAP because they have a “30 day return policy” that starts from the ship date NOT the delivery date, which is total B.S. so even if there is shipment delays on their part and you receive the items 10 days later and they don’t fit, and there’s no GAP store near you they don’t care. They will not honor a return or exchange from the date you received the items. It’s ridiculous honestly because the items aren’t in your possession until it’s delivered. I am a GAP/Old Navy credit card member and they have made a lot of money off of me from clothing/school uniforms etc. I will be closing my account and I will be boycotting all of their affiliate stores because their return policy and customer service is stupid. Also—why does the quality of the clothing not the same across the board? So disappointed in how they treat customers.

Went to the Gap today in the Galleria Mall in Garden City today. Had an issue with a gift card I had, first the cashier kept scanning it over and over, she calls over the manager and she pretends she knows what she's doing but don't. I and my boyfriend even went step by step with the instructions on the back of the card, she just kept saying, it's not working, it's not working, it's not working. Let me add the card was not defective, I called the customer service number on the back. Either the store's scanner isn't working properly or the cashier and manager are clueless. If you're going to give someone the title as manager, they should know what they're doing. That wouldn't fly where I work. Plus the manager had an attitude.

I ordered school uniforms for my children and need to return 2 shirts and 2 pants, but their return policy changed in May 2022 and require returns be completed within 30 days of the shipment. The items I want to return were shipped on September 27, 2022 and it is October 31, 2022 and they will not accept my return. The kicker is that one item from my order has not even shipped yet!!! It’s ok for Gap to delay in getting products to us, but we cannot be 4 days past their “new policy” date to accept returns! Order from ANYWHERE else. If Gap can’t stand behind their products for 34 days, then I’ll spend my money elsewhere.

Purchased an $80 pair of jeans that fit great when I tried them on in the store. Washed in cold water and dried on low and now they are an inch shorter and I can't zip them. Woman at the store said no return because they were washed even though the product shrunk way more than I expected and planned. No more GAP clothes for me.

I placed an order with Gap that was assured to arrive within 5 business days. IT WAS A WEEK LATER when it finally arrived. I need the items for an event so I was left scrambling at the last minute to find the items and buy them. The GAP website continued to show the items arriving on time, but the UPS tracking showed the true delivery. The GAP online experience is horrible and deceiving.

I always shop at Gap store online. This month I ordered from Gap, 7 items and when I received my delivery they sent me Old Navy blouse that's not even in my order. I was so disappointed and frustrated because of the hassle and stress that it cost me from calling them, to returning the wrong items delivered and receiving my correct refund. Now I'm scared to order online because of this incident.

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached!!! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store. They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.