Consumer Complaints and Reviews
I ordered a washer and dryer during their labor day sale. The appliances arrived and as soon as the installers took the washer out of the truck we realized it was damaged so they put it right back on the truck. This was Sept 16th. Immediately after they left I went through 45 minutes of hold time on the phone to finally report the damage and ask when they would be sending a replacement. I was told it would be Sept 24th.
On Sept 23rd I called to ask what time they would be delivering as I had not received a call. I was advised it was not coming on the 24th any more and that it would instead be October 4th. I couldn't believe they didn't call to tell me. Frustrated I had already gone a week without a washer. I canceled the order that day. Today is October 24th and I still have not been refunded. Thankfully I used a JCPenney Credit card for this transaction, I would be livid if it took over a month to get my money back from them if I had paid cash or used a check card. Thankfully my wife and I were able to find a matching Samsung washer from Best Buy.
9/4 Ordered, 9/16 Delivered - Washer arrived damaged. 9/16 - Told New Delivery would be 9/24, 9/23 - Told New Delivery would now be 10/4 (I had to call to find this out). 9/23 - I canceled order and told 3-5 business days I would be refunded. 9/30 - Still no refund. I called and was told another 7-10 days. 10/14 - Still no refund. I called and was old another 20 days. 10/24 - Still no refund - Writing this review (I know it's "only" been 10 days since the last call, only 10 to go!).
When talking with the JCP appliance rep on the phone I asked why I could return a pair of shoes the next day and get my money back right away, no need for (example) Nike to refund JC Penney and then JC Penney could refund me. It was explained to me that items like shoes, you are buying directly from JCP, however with appliances I was apparently buying directly from Samsung? JCP is acting as a drop shipper here at best and they have no idea what is going on. There is a MASSIVE disconnect between JCP, the appliance manufacturer, and the delivery company and the customer is paying the price. I believe Amazon does a lot of drop shipping yet they have excellent customer service and keep the people paying them money up to date with order changes or revisions.
None of this buying from Samsung directly arrangement was explained to me when I gave money to JCP. Apparently "we" are waiting for Samsung to refund JCP so JCP can credit back my JCP credit card the $700ish for the appliance. Sad that JCP doesn't have the financial ability to refund/credit a customer's JCP credit card until it receives their cost back from Samsung. Meanwhile I am sure I am paying interest to JCP while waiting to be credited back this money.
I returned a pair of girls boots today 10/2016 @ prices corner store. Randy was the manager. After my granddaughter wore the boots I purchased they literally fell apart. When I returned them they took them with no problem. They didn't have her size to replace them but I didn't want them anyway if they would fall apart again. She has boots I purchased for her from JCP last year so I know it was these boots.
When I bought up a different pair with the same price the girl called randy again because I had used coupons & they were probably on sale. Now I would have to pay what these boots were less what I had paid. I happened to have a coupon & had to pay $3.00 no big deal but it was the principle of the whole transaction. I felt that they had to look up the boots. They could see all the purchases I had made. I JUST WANT YOU TO KNOW THAT YOU CAN CLOSE MY JCP CHARGE AS I WILL NEVER RETURN THERE. Thank you & have a good day.
Placed an order in the store with a customer service rep. Paid in person at the register and was provided a confirmation of purchase. I waited over a week for my order and decided to call the store to check the status of my order. The store had no record of my order anywhere, after waiting for some kind of information they gave me a 1-800 # to call for more information.
When I called the automated system advised me my order had been cancelled. So I had to speak with a live rep, because I DID NOT cancel my order. The rep came on the phone and stated that the order was, in fact, cancelled. When I asked why, she had to put me on hold to find out. Then she came back on the phone and said they were out of stock... okay? When were they going to inform me that I was not getting the order that I paid for? She said "we don't make contact with the customers." What kind of customer service doesn't make contact with their customers who are paying money for their merchandise? Once I asked her how I get my money back she said it was never charged to the card. It doesn't matter if it was charged or not, I should have been notified that I was not going to be getting my order. If I could put a negative star rating on this I would.
I applaud those stores that have decided not to open on Thanksgiving so their employees can spend Thanksgiving with their families. I have NEVER shopped on Thanksgiving and never will shop on that important family holiday. JC Penney and Macy's need to get on board and not open on Thanksgiving. I guarantee I won't be there if you are open and neither will any of my family members.
Recently I ordered a new mattress over the internet through JCPenney on my JCPenney card. When it arrived set it up on my bed. First night I slept on it it was very hard, wouldn't really know give. But I figured it was a new mattress, I give it a few nights to see if it broken. Here we are four nights later still just as hard as the first night.
Call JCPenney to find out what the return was on it. Was told yes, I could return it but there'd be a $125 restocking fee. Needless to say I declined that. I will chalk it up to a lesson learned, never buy a mattress over the internet. You can't lay on personally before you buy. As for JCPenney's return policy as far as I'm concerned they can have my JCPenney card back.
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I ordered an item and the item delivered was not the one ordered although the invoice reflected the correct information. The order received was incorrect as to size, color, and style. I know mistakes are sometimes made with high volume transactions but this is not an isolated incident. It has happened to me on more than one occasions -- usually when I make use of discounts and coupons. I usually return the item and am given credit for my purchase but not my shipping cost. (I am happy to say the customer service rep I just spoke to has agreed to refund my shipping cost and send me a return label for my most recent incorrect order received.)
I am beginning to think that sale discounts and coupons offered to online customers are a scam since this usually occurs only when I make orders utilizing coupons and/or discounts. I have been a JC Penny customer for years and had stopped ordering online because of the problems I encounter with online orders. Unfortunately, the nearest JC Penney store was closed and it takes a while to drive to the next store. I have been reluctant to order from JC Penney online and I think this might be last time I do so.
At the store I ordered five blinds and then realized when I got home that I actually needed six. I ordered one more and was told I could not receive free delivery unless it was delivered to the store. I had it sent to the store and the associate assured me it would be 3 to 5 business days. After eight business days and no contact I went to the store and the blind had not arrived due to a flat tire on the delivery truck. The associate assured me that it would be delivered the next day - mind you this is a 40 minute drive each way to the store. My husband went the next day and it took them 30 minutes to find the order and they told him that they don't have delivery on Wednesdays. WOW this has taken a lot of time!
I called customer service and was pretty much told too bad and they could give me some points or free delivery on an upcoming order within 30 days of today. REALLY I just want the blind! Natasha **, hung up on me when I requested a supervisor and then I called back and talked to a supervisor whose name was Andrea and she could barely speak English. Basically no resolution. I will not order anything from JCP again and will tell my family and friends as well. So glad I wasted my precious time trying to take care of this. There is so much competition right now you should try to take care of your customers.
One by one, JC Penney has closed all their small, local stores. If I am going to go to a big mall, I am definitely not going to stop at JC Penney. I only went there because it was the only high end clothing available in a small town. Plus they used to have great coupons. Also beware: Although the clothing is better than Walmart, the jewelry is not. JC Penney jewelry is sub par and should not be considered fine jewelry. Over the years most of mine lost stones, broke, or is just not comparable to higher end jewelry. I don't shop here anymore. They closed most stores in WI except big malls. :((
I booked my outdoor session online with the knowledge that there was a $24.99 nonrefundable fee for Saturday 10/08. However if you are going to charge a customer you must ensure the photographer shows up. The experience left a very sour taste in my mouth. I received a phone call on Thursday 10/06 from Alexis the person that was going to do our session. She sounded in a hurry and asked me if she could reschedule my appointment until Sunday. This was a little inconvenience because I had to push some things around to make it happened. Regardless I agreed to change the appointment for Sunday at 12:30 p.m.
On Sunday at 12:35 she contacted me again to tell me that she wasn't going to make it because her car broke down and didn't know how long it was going to take to fix it so she needed to reschedule me again. I was extremely upset because first of all, our appointment was at 12:30 and she lives in Henderson. In what time machine was she going to make it from Henderson area to Lamb Floyd Park by Centennial side in Las Vegas area? So if you have an appointment with a client knowing the kind of traffic Vegas has with construction and all wouldn't you leave at least an hour prior to ensure your arrival time which leads me to believe that she would have known then her car wasn't working which could have contacted me prior to going through all the trouble of getting my daughters, husband, and myself ready for this.
It was an event that we were really looking forward too, since it was my youngest 1st birthday and we do not currently have any family professional photos. I tried to contact the studio to see if they could see us because again we were all dressed up and ready to go. Once again we were unsuccessful and couldn't be seen until 3:15 p.m. because of being booked already. The most upsetting part is the lack of customer service and professionalism to resolve the situation. I am out $24.99 plus my pictures. It was the perfect day weather-wise and it got ruined by an unprofessional, irresponsible photographer. It is a shame that the company employs people like that which leave customers feeling ripped off. I would definitely not recommend anyone to book an appointment with the outdoor portrait studio.
I ordered some dressers for my daughter's room. It would not work online (first clue) so I called and placed it over the phone. It came to more money than I thought so I waited to get an email receipt so I could break it down. Email never came. I called multiple times about the email the next day and still to this day never got an email (second clue). I ordered an Ashley dresser with a mirror and a baby hutch with a connecting chest underneath. The furniture arrived in a few weeks in boxes. When I got home and opened them it was the wrong dresser and the hutch was in pieces. The Ashley dresser and mirror did. It come. Called AGAIN. Told them they ordered me a chest that can't hold a hutch on top, hutch wasn't assembled and that I was missing two other items. I told them I'd keep the chest because I liked it but they need to return the hutch when the rest of my furniture arrives. The chest was double the price of the one I originally ordered.
Waited another two weeks for the dresser, finally had a delivery day and they called me that morning to tell me it was damaged and they wouldn't be delivering it (I was already charged $700 for it). CALLED AGAIN and they said they needed to reorder it all and start all over! I said to cancel it and refund my money and come get the hutch! Still no refund for the dresser and mirror that I never received and no refund for the hutch or a pickup. It's a HUGE box that I can't move and I call them literally every single day for the past month and I get nowhere!! I'm out $900 and I'm going to pursue legal action if it isn't settled this week!
On Sept. 30, 2016, I ordered a few items on JC Penney.com to be shipped to the store. The items stated online that they were In Stock and my order will be available in 4-7 business days. I have called numerous times to check on the order that still hasn't arrived, so today I was headed that way & decided to stop in and maybe the item would be there. After talking with one of the sales associates, I told her to cancel the order because they could not tell me when my items would be available. I told her I didn't want to wait any longer & would like my order refunded since it was paid online thru PayPal.
The total amt. was $19.83 with the shipping & tax. When the associate did the refund, it was refunded for only $15.88. I did not realize this till I was looking at the receipt, so I called the store back and wanted to find out why I wasn't refunded the full amt. Well, They forgot to refund the shipping & tax back, so now if I want that money refunded to me, I have to go back to that store in person to collect that money. I live pretty far from that store and do not get into town that often, so now I will have to go back.
This is not the first time that an order of mine has been screwed up, so now I learned and will never order or shop at JC Penney anymore. After speaking with a manager about this, she gave me her name & dept # and told me to call when I get in town again so we can straighten this out, she offered me a gift card for my inconvenience, but still will never shop or order from them again. When you pay an amt, you should get that same amt back without any hassle at all.
They advertise that 30% or better discount on appliances and delivery included, but in reality when you get to the store they tell you on an order under $300 has a del. charge, which came out to $318, plus tax. "Ok I want to pick it up!" "No we don't do that; we only deliver appliances." Just to make sure my Wife went over and ask for them to get her the microwave and she would take it home with her. SAME STORY. "WE DON'T HAVE THEM, AND YOU HAVE TO PAY FOR SHIPPING! THAT'S WHAT CORPORATE SAYS!"
I have been a J.C. Penney customer for many years but must strongly recommend that you do not buy large appliances from them. Purchasing a kitchen suite of appliances several weeks ahead of time and scheduling delivery for September 30, I was confident of the service and delivery. On September 29th I did not receive a call of my delivery window but thought it might have been just an oversight. I had arranged to take off work to be home for delivery but no one ever showed on September 30 to deliver my appliances.
I started trying to find out about the delivery but immediately ran into difficulty. The local store where I purchased did not have their phone tree appropriately set up and I was automatically disconnected several times. The general service number about large appliances wasn't set up correctly either and again I was automatically disconnected after following the prompts. When I finally did get the local store, I was told that they only sold the appliances and Samsung did the deliveries. I was given a number that I could call but they did not offer to assist in any other way. I called the Samsung number and was greeted by an indifferent sounding employee who could not give me any information other than they would have to check and see why the appliances were not delivered and offered no apology for not contacting me.
Again, I was left to try calling the service numbers, getting hung up on, only to reach a person who could tell me only that it appeared that some of my appliances were on back order. They could not tell me when my delivery was rescheduled or provide any other information. I was informed they were only a call center that could receive calls but could not call me back when they found out additional information. I was offered to be placed on hold while they contacted Samsung but was told that it may take an hour or more.
On October 3, late in the afternoon I was finally called and told that my appliances would be delivered on November 1st - 32 days after the original delivery date. I asked for a copy of this information in writing but have yet to receive anything. I am dreading to think that on November 2nd I will have to go through this again, but this time have nothing in writing to back up my request.
I am angry, but not because my appliances were not delivered on the original date. I am angry due to the lack of communication and customer service. I have had to reach out repeatedly to find out information spending several hours on phone calls and emails, not to mention using 8 hours of vacation time because I was not notified of the delivery delay. As of this writing, no one from J.C. Penney or Samsung has apologized for not contacting me in an appropriate time frame or offered any compensation for their lack of service. It is truly sad to think I get better customer service on a $5 fast food order than I do for a $5000 order from J.C. Penney and Samsung.
I ordered pants for my husband who is a large size person and hard to fit. He has health challenges, and it is difficult to take him shopping. I ordered them over two weeks ago to be shipped to store. I didn't expect it to take so long, and nobody could tell me where my order was, when it will actually arrive at the store (it was supposed to arrive already). Two days ago, the national customer service says only the store can issue a refund. The store says that they cannot issue a refund until my item arrives at the store. They charged my PayPal account 10 days ago... claiming that my item had been shipped. It must have been dispatched tied to a turtle's rear end! I have initiated a claim through PayPal and expect that they will give me a full refund. Based on this experience, I am highly unlikely to order through J.C. Penney again. My order has at long last turned up at the store, but the overall experience is not acceptable.
Purchased a couch and 2 chairs in May 2016. Was billed for all 3, only received one chair and when the couch delivered it was broken. Have returned couch since and have only received credit for chair.
I had ordered a men's Casio Atomic watch on Sept 15th 2016. When I went to checkout I had entered two coupons for a total of $20.00. The item was on sale for $31.96. Now you take $31.96 subtract the $20.00 in coupons the total came out to $11.96. Now here's where I believe I was overcharged. When I spoke to customer service I explained to the woman that I was charged the whole amount which was $21.66. I then said I had enough in coupons to cover the cost of the item which was $11.96 after the $20 in coupons. And that I should have only been charged the $8.95 + 0.75 cents not the whole $21.66.
One minute she tells me the coupons/rewards went in and the next it didn't. To top it off I get the wrong item and no receipt. She was the rudest CS agent I've ever spoke to. She couldn't even admit to overcharging me and I even said anytime someone uses a coupon or a rewards online it's just gonna charge the full amount anyways to the card. So now I have to go there in person and hopefully I don't have any problems.
I bought a bed from JC Penney in 2014. The box spring broke. It was under warranty, so JC Penney had a technician come out to look at it. It was determined to be a manufacturers defect. They no longer make that bed model, so I opted for a refund. It took almost 2 months to get the bed picked up. I've spent the last 2 months trying to figure out where the refund they supposedly processed is. No one I've talked to in the warranty dept or otherwise has been at all helpful, and I'm out almost $1000. I've been assured twice now by JC Penney, that my refund was successfully processed. My credit card company has no evidence of any attempts at a refund. I've spent almost 5 months dealing with this problem, and still can't get any answers. I'm considering legal action. Do not buy from JC Penney.
I've always loved shopping at J.C. Penney. They have the absolute best deals in town and the people who work there are friendly and very accommodating. I recently bought a pair of $70.00 Fila tennis shoes off the Clearance rack and they are so comfortable... I've needed a new pair of shoes for work for so long and haven't been able to afford them with all the bills and high cost of living. Thank you J.C. Penney! You are the Best!
This was the first experience with ordering online at JC Penney and now I know why not to do it again. I ordered navy chair cushions that were a definite grey. The packaging on the outside said navy but it sure was a grey color. I refused the order after going to the store for pickup and of course I lost my $10.00 rewards coupon that I used on the order. The salesperson could have cared less about the situation and no help was offered.
I wouldn't give it even one star but I have no choice. I recently was in Delaware in Christiana Mall and I purchased a diamond ring from the modern bride collection and I also opened up a J.C. Penney credit card as well. The people there were very nice and helpful. I was satisfied with my purchase. After I left the mall, I was driving back home to New York and I noticed that a tiny diamond in the ring was missing. I called the store and they said that I could take it to my nearest J.C. Penney to have it looked at and fixed since I had bought the care plan for the ring. That sounded reasonable to me. I got back to New York and I went to the J.C. Penney in Roosevelt Field mall in Garden City, Long Island. The service I was received was so disgusting and rude. I wish I never even set foot into that store. They were refusing to do anything except send my ring out for repair.
The problem with that was that they were saying it would only take 2 weeks. But I did not have time for that. I needed the ring as soon as possible. I had a family event to go to that weekend. The jewelry supervisor, Dante, was so disgusting. I even called corporate and was telling them that they were not allowing for an exchange of the ring and corporate told them that they had to allow it since they had the same ring in their display case that I needed. He said okay to corporate and turned the phone off and still refused to do the exchange. The store managers name was Caryn **. Supposedly she was not going to allow the exchange. They were so rude and disgusting to me and I cannot believe that the general manager was going to set her own rules and not follow corporate's orders.
It has been over two weeks since this ordeal and I gave them my information to get into contact with me to have a meeting with the general manager and she has yet to call me. Every time I call the store to speak to her no one know who she is or even where she is. They won't let me speak to her basically. This store is shady and their policies are ridiculous. I am angry at the service I received. I would like to see corporate come into the situation and give the store manager and the jewelry department supervisor disciplinary for their actions.
The store policy is that out of state returns and exchanges cannot be done at J.C. Penney. That is bogus. There is nowhere stated on J.C. Penney's website that that is their policy. I asked to see it in writing and they just got appalled that I would even ask such a thing. The sales people started getting louder with me just cause I asked that. How dare they. I work in retail myself and you're always supposed to have the customer leave somewhat happy to the best of your ability. They wouldn't even try to fix the issue. They do not care about their customers. They are ridiculous and I want to see action taken on this matter. Do not shop here!!! DO NOT SUPPORT THIS BUSINESS!! THEY ARE FRAUDS AND MAKE THEIR OWN POLICIES UP WITHOUT ANY PROOF AND ARE willing to go over corporate with their ** rules!!
On Aug. 25th I ordered 2 pairs of pants from JC Penney. On Aug. 26, 2016 I received an email stating that they ready for UPS pickup and a tracking number was provided. I waited a few days and checked the tracking number to find that UPS had delivered the package on May 6, 2015 to someone in Buffalo, NY. I live in Texas and didn't place the order until 8/26/2016. I contacted UPS, the obvious choice and was told that it was a recycled tracking number and that the pkg was never picked up from JC Penney which was why the tracking info only says ready to pick up.
I have called JC Penney at least 8X's by now (9/10/2016). The only explanation I get from them is that it's a recycled number, wait a few more days. I think 2 weeks is long enough to wait. I asked to speak with a supervisor about this order and was informed that the pants I ordered were unavailable and never shipped. How can you send a customer an email that says Good News, your order has shipped and give them a UPS number when the items are not available??
I then asked her about a refund for my order. She told me since I had used PayPal they were required to issue the refund to PayPal and it would take around a month for me to get a check from PayPal. I called PayPal and they have no record of JC Penney issuing them a refund for my order. I have created a dispute ticket with PayPal but Penney's hasn't responded to it. Like other people. I had to go out and buy what I needed so I am out double the money for it.
I purchased the Linden Street "Friday Collection" sofa and loveseat from the Roosevelt Field J.C. Penney Store in the fall of 2012. I do not have the paperwork but I paid for it with my J.C. Penney charge which I opened that day to take advantage of an extra discount for opening a charge. The main reason I bought this furniture was because it was not upholstered but came with custom slipcovers which looked like upholstery but could be removed to be cleaned and the big selling point in the ad, which is still running and I downloaded, was that you could change your decor simply by buying one of the many slipcovers that were offered with the furniture. To me this was why I purchased this furniture. I am a senior citizen on a fixed income and to be able to replace a slipcover instead of buying new furniture sounded excellent.
Since November of 2015 I have been trying to buy these slipcovers. I have driven to many J.C. Penney stores, called the customer complaint department untold times only to be told that they are sorry but there are no slipcovers for this furniture. I even wrote to the CEO of J.C. Penney, Marvin Ellison, return receipt requested. I got the postal receipt back so I know he got the letter but neither he nor a subordinate ever responded. I have copies of my letter, the postal receipt and a copy of the ad that the company ran saying that this was a great deal because you would not have to replace the furniture but just buy from the collection of slipcovers that were made specifically for this furniture "the Friday Collection"!
I need new slipcovers. I have had mine dry cleaned but there are stains that won't come out. I want to buy the new slipcovers that I was promised would be available at the time I bought my furniture. There is nothing wrong with the furniture itself. It is well built and solid and only 3 years old.J. C. Penney falsely advertised. I either want the custom slip covers, new furniture or my money back. This could be a class action lawsuit because if you google this furniture you will find a huge number of irate customers. Penney needs to make good on their promises. I am going to try to take them to small claims court in NY.
I have read their disclaimers on their coupons over and over. Never have I read anything that would not allow my purchases to qualify; however, I have NEVER been able to use any of their coupons for any purchase. I thought Kohl's was bad because hardly any of their purchases qualify for in-store pick-up, but I think J.C. Penney takes the cake on false advertisement. If you can't use a coupon, don't advertise them. They lure people in with the notion you're going to save money, but in reality you save nothing. This has been my experience as an online shopper.
Purchased sectional sofa 3 years ago. Cost me over $1500.00. Have only used it for a year and cushions are already flat. I don't have large dogs or any children, so I don't understand why this happened?
I bought a sofa in 2013, after a couple of months it started to fall apart so I went back to the same store and bought a second sofa. The salesperson said the first sofa would be picked up when the second sofa was delivered. The second sofa was delivered and the first one was picked up. A little while later the second sofa started to fall apart so I called the company and told them it was falling apart and to come and get it. It was picked up in Oct of 2015. There was a credit to my account for a portion of the second sofa, minus delivery fees and the payments that had already been paid to the account. The first sofa has never been credited back to my account.
I call every week trying to get this straighten out but they have the worst system, you never talk to the same person. Now the credit card company is calling me asking me to pay my bill, which I don't owe. I am now having to hire an attorney to get them to refund my money from the first sofa in 2013. Be careful if buying from these people. If I ran my business like they do I'd be out of business!
I have usually been happy with my purchases from J C Penney but after this last experience I doubt I will order from them again. I ordered 3 sets of towels, 3 different sheet sets and a pair of shorts. I paid for them using PayPal. When the order was delivered I received the shorts, the 3 sets of different sheets but no towels. I also received an additional 3 sets of sheets that I did not order. Each package of incorrect sheets had a shipping label stuck on them referring to them as the towel sets I ordered.
I called Penney's to get this resolved. I spoke with a rep that informed me I would have to reorder the towels and return the sheets and would receive a credit to my account once the sheets were received. I am not sure if I would be credited the amount for the towels I did not receive or for the sheets I didn't order. I was told I could just take them to Penney's. I said this was not acceptable as I didn't have time to do this. That is why I order online. I asked that they arrange to have UPS pick them up. The rep told me he could send me a UPS label but I would still have to take it to UPS. I asked to speak to a supervisor. I spoke with a supervisor who said he would arrange to have UPS pick them up but they would have to charge a credit card to have the towels shipped.
I was frustrated as I had already paid for them and could not understand why I should have to pay again. He told me that they would issue a credit to PayPal but had to charge a credit card to ship the towels, even though I had already paid for them. Though not happy about this, I agreed. I saw the charge hit my credit card quickly but did not see a credit to PayPal. After a few days I called again. I spoke with a different rep this time who told me to be patient - the credit would show up. She did notice that I had only been issued a credit for 1 set of sheets, not 3. She said she would issue a credit for the additional amount.
I again asked to speak with a supervisor as I now have a charge for the sheets on my credit card and have already paid for them with PayPal and still had not seen any type of credit or confirmation from Penney's that a credit had actually been issued. As it seems it was not credited correctly, I have serious doubts as to what I will receive if anything. The supervisor told me that I would not receive a credit to PayPal but a check from Penney's instead. I was assured the first check is in the mail and a second one would be soon. I don't know that I can believe any of this. I guess I will have to wait a couple of weeks to see.
In the meantime, I have to pay my credit card bill with the charge for the sheets and I have already paid with PayPal so as far as I am concerned I have had to pay twice with the promise of a credit. The total cost for the towels was $104.97 so I have now paid that twice. I told the supervisor "I guess I would have to wait to see if I get the refund, but I am not happy at all with all the mistakes made and I doubt I will shop at Penney's again." I was told she was sorry to hear that but she hoped I would reconsider. Not sure why I would. I don't need this aggravation and the time it has taken me on the phone to resolve. I have many other places I can order from and would hope that they would have a smoother way to handle mistakes.
I have been getting call everyday from their credit department. I never answered them because I said I am ALWAYS on time paying my bill. My payment every month was 25.00 then I went and bought 3 pieces of clothing and that I knew my payment would go to 28.00. Well now I finally called credit department and said "listen you have been calling me everyday, why is that when I am perfect on paying on time?" He said "let me look...oh yes the you did pay on time but our system did not recognize so we charged you a late payment." I screamed and said "what?" He said "no I will take the late fee off but your payment is now 53.00." I said "you know what, this is a scam. I am so fed up with you people." So when I pay off my card I will no longer be with J.C. Penney. Case closed!!! Sick of how they treat people and when they make a mistake they still penalize ya.
I place an order with JC Penneys for school uniforms. As always, when my order came they sent me the wrong merchandise. I called customer service and advised that I was going to return the items to the store but that I wanted to reorder in the correct size. When they attempted to reorder they told me my card was declined. Hmph... no it should not be because my card previous to my order had a zero balance. Follow me... credit limit - $500... beginning balance:0, initial charge: $386.02, I returned $127.17 in merchandise and attempted to reorder $86.00 in merchandise - it rejected my card.
I called customer service who told me that there was another charge for 259.95 on my account which took it over the limit. I informed her that I had not made any additional charges and that they were fraudulent. After going back and forth the rude, nasty cs rep transferred me to the auditing department, who then transferred me back to card services. After speaking with card services I was told that the additional charges were in error and that she would notate the system, for me to return to the store and give the sales associate my card so she can call them back to reverse the charges.
I immediately return to the store and the sales rep calls. She was passed from card services to payroll, to point of sale department, back to online customer service department, back to card services then back to the catalog department. No one but card services could see the charges and everyone in customer service gave me every excuse as to why the charges were valid. Finally one rep tells the sales associate that I had numerous items in my shoping cart and that they automatically charge your card $1.00 for every item you leave in your cart without your approval.
I was at JC Penneys from 5:30 until 9:30pm with no resolution. Today I pulled my statement and found these $1.00 charges as well as having been billed twice for merchandise after Penneys CS rep lies and says that they do not bill you $1.00 without your authorization. When you call their Corporate office the phone rings with no answer. I will NEVER use this card again and feel that every consumer needs to know about their billing practices. The sales rep was wonderful as she stayed to help me. She also kept notes because she was so upset with the level of service I received.
I called the JCPenney closest to me about checking on an order I had placed that was to be shipped to the store. A lady answered and put me on hold. I waited for 30 minutes and then decided to hang up and call again, thinking that she had forgotten I was on hold. She answered and recognized my voice saying, "I told you I would call you back. I'm busy right now." She had never said she was going to call me back and never asked for my phone number in order to do so. It has been over 2.5 hours since I gave her my number and have yet to hear anything back.
I have ordered twice from JCPenney.com. Both times were well over the 3-5 days they claim, as well as both times I had items missing from my order. Running out of patience!
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
JCPenny was founded in 1902 and now operates more than 1000 stores in the United States. The company launched its online store, jcp.com, in 1994. Consumers can find a large selection of items, including shoes, on the website.
- Store locations: Shoes bought online at jcp.com can be shipped to the store for free on orders of at least $25. Some items are available for pickup on the same day as purchase.
- Online exclusives: jcp.com sells many styles and sizes not available in the chain’s department stores.
- Sales: JCPenny has sales frequently, and those sales are valid on the company’s website. Consumers can take advantage of special prices and deals during these events.
- Selection: Consumers can find a variety of styles and sizes on jcp.com. Women’s sizes are available from 4 to 13.
- Returns: Customers can take returns to their local JCPenny store and return them for free. This option makes returns fast and convenient for busy individuals.
- Best for jcp.com carries adults’ and children’s shoes and is best for bargain hunters and busy adults.
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JCPenney Company Profile
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