3.8/5 (699 reviews)

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Overall Rating3.8 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: April 11, 2023

I bought two sets of dishes which I paid a surcharge of $8.95 each. They were shipped via UPS. The first box I opened three out of four dinner plates were broken. I called customer service and while they did return the money for one set of plates they would not refund the additional $8.95 I paid and now I have to take the other set back to the store. So I am out $18 for the surcharge and more money for my time and gas to drive 1/2 hr to return the useless set. They do not stand behind their .com orders. I will not do business with them again.

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Verified Reviewer
Original review: April 4, 2023

I'll put the positives and negatives overall at the end of this description. I buy almost everything online but I don't think I had ever purchased a thing from JCPenney's. I was looking for a coffee pot that could take K-Cups and Penny had one that showed up in my shop app. I got a great deal on a little red coffee pot that makes one cup at a time. There was only one available for in-store pickup locally and I knew that had to be the display model that every person had touched and who knows what had been done to it, so I didn't want that. I took advantage of shipping.

Weeks went by, but I was so busy with work I wasn't thinking about the coffee maker other than here and there. Finally enough time went by I thought I really need to look into this. I have accounts with UPS and USPS that allow me to see anything coming to me, which I checked ahead of time and saw nothing in the process of shipping at any point. I called customer service and you get this automated system that calls itself "Penny." It was unhelpful and I was able to get it to put me through to a live person after a bit of a struggle.

The customer service rep was wonderful. She said it was lost in shipping and there was a mandatory waiting period beyond the scheduled delivery date before they could refund my money, but we had already passed that time. She refunded my money and ordered the same item over again for me. She got it for me at the same sale price even though it's no longer on sale and so it's now more expensive.

Now it's over a week later and I realized I should have received this already and I was not about to wait again. I couldn't find a confirmation email from the second purchase and when I called after checking for anything on its way Penny and finding nothing, this item was still sitting there in their warehouse or whatever and hadn't been picked up. She said I should get it by the end of the week and it's now Tuesday afternoon. Of course we are well over a month into this, so we will see.

My overall thoughts are that I don't think UPS is responsible for these problems. When I looked for the confirmation email for today I found an email from UPS that was sent that said when JCPennys had scheduled the delivery for the re-purchase and it should have been to me by the next day or the day after. UPS then sent me an email today that said JCPennys had not provided the package for delivery but had rescheduled the delivery just today. So I think this issue is with Penny's, not UPS.

Overall, the positives are:
• Excellent sale price.
• Easy to use website.
• Wonderfully helpful, efficient customer service reps.
• No long wait on hold to speak to a live person.

• Fairly easy to get past the automated system.

• Automated customer service system not very useful
• They seem to have failed to get my order to UPS two times in a row, despite saying it was "lost in shipping" the first time, which tells me there may be a systemmic issue.
• There was no option to just resend the item. They had to refund my payment then reprocess my order.
• Because it takes 7 to 10 days for your money to be returned, if you don't have sufficient room on the payment card or anothrt oayment card to use, you could have to wait to reorder for 10 days.

• Because of the above-noted situation, you might find your desired item is no longer available and you may lose the sale price. This is a real flaw in their system and there is no good reason for it as other stores can just reship.

I would not trust JC Penneys with a significant purchase such as jewelry or furniture. I say this as their policy prohibits one streamlined, common sense solution (just reshipping) and can even cost them the sale, as people will just as likely purchase elsewhere after their refund hits, especially if they would have to pay more. This tells me they have poorly thought out policies in place, perhaps more than just this one policy.

Overall, I would have paid maybe $10 more elsewhere and I would have done so had I known this would happen. Their CS Reps were very nice, but they are too limited and their shipping is a real problem. That was the same issue twice in a row and I can't believe it was an outlier if it was twice in a row. I would not be likely to shop with them again absent a super great deal, and if I had the smallest bit of a problem with that transaction I'd never shop with them again. As it stands, I am unlikely to ever even see such a deal as I will not be looking at their offers. So yes, their CS reps were lovely, but I'd prefer to have no knowledge of that, having had a smooth transaction.

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    Verified Reviewer Verified Buyer
    Original review: April 3, 2023

    I didn't have the time this past Thursday 3/30/23 to make a complaint due to my busy schedule. However, I will like to start off by saying I'm an 40 plus year old ** women. I walked into your establishment on this day around 5:15-5:20pm (straight from work). I had some free time prior to needing to pick up my children. My experience was okay (no staff help) but I managed to find some things for my 4yr daughter and was amazed by the sale at that time.

    After this purchase I went to pick up my children from Daycare my 4yr old daughter and 12yr old son and headed back to the store to do some more shopping (the sale was amazing. I did not want to miss out). However, this time around from the time I walked in and began to shop my kids and I were being followed and watched. Of course I ignored the uneasy feeling because I know I wasn't doing anything wrong so I carried on. As much as, I wanted to cause a scene I kept my composure not to embarrass my children as they watch mommy yell and carry on.

    I was racially profiled during this visit. To be followed around the store with my 4 and 12yr old up until I reached the register is beyond embarrassing despite being uncomfortable my entire visit. What amazing sales you had, but I will not return. The experience was even worse at the register when a manager showed as I handed the guy three twenty dollars bills that was snatched out his hand and marked immediately.

    Leaving the cashier beyond confused he said "we check twenties too" as he was shoved out of the way. I wish I would've canceled my purchase right then and there. I will not be a return customer at this establishment. I will like this matter to be addressed to your staff. I was humiliated in front of many on line behind me. The manager mic was so loud I can hear the other person on the speaker talking, advising her to check my money. She said, "I'm here now at the register, doing so." Today 4/2nd I returned two items under Tran: ** and will look to bring the rest in days to come. I didn't deserve to be treated like a thief nor a criminal. I hope you all take actions to save other customers to deal with such a poor experience. I looked forward to hearing from someone about my inquiry.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 25, 2023

    They will charge your credit card and will not revert it even when no mattress delivered. Rude staff will make you go round and round with customer service and credit card company. Delivery trucker Rider says no shipment received so can’t deliver it.

    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 23, 2023

    Manta helped me with a difficult return and repurchase. Her professionalism, patience and kindness were over the top! The whole procedure could have been exhausting, but she was wonderful from beginning to end. Thank you Manta!!

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    Verified Reviewer Verified Buyer
    Original review: Feb. 21, 2023

    I purchased a wedding ring set in june 2022,and in dec 2022 center diamond fell out in engagement ring returned to Conway Arkansas store on dec 26 2022 to have fixed since I didnt purchased the extra protective plan I agree to pay out of pocket for repair ,the ring was sent back to store feb 15 2023 un fixed, The jeweler for jcp has stated ring cant be fixed to offer me a buyout BUT jcp refuses to honor buy out since I didnt purchased the extra protective plan so I'm out $800 .00 because jcp wants to pull some BS not to cover there jewelry

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    Verified Reviewer
    Original review: Feb. 13, 2023

    My husband and I retired a year and half ago and moved to Florida. I purchased Loom & Forge navy towels for my guest bath last year. The first person to use them was my daughter who informed me that the navy towels were shedding (I had washed them before she used them). I washed them a few more times and again after the next several guests left, when I went to clean the bathroom, there was little blue fibers all over the tub. As they are only used for guests, and I was tired of cleaning up the fibers, I decided to take them back as they are defective and actually cost a pretty penny. As it was past the 60 days and they had been washed, JC Penney would do nothing. I am very dissatisfied with this as will never purchase from JC Penney again.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 4, 2023

    Ordered shirts online. Two shirts arrived three days apart. Found them to be too large. I sought to exchange them online. Can not do. Called customer service and was told exchanges only at store locations. Total cost of two shirts including taxes and deliver was $32.00. The nearest store was 45 minutes away. Decided to just return rather than exchange. They wanted to charge $8 per shirt to return. I will keep the shirts and never shop at JC Penney again.

    4 people found this review helpful
    Verified Reviewer
    Original review: Jan. 9, 2023

    I ordered a bed from JC Penney online on November 24, 2022 order # **. I specified and paid for deluxe delivery, indicating that the delivery agents would unpack, assemble, inspect, touch up and rewrap item prior to delivery. Agents would then deliver item to the room of choice and remove all packaging materials. Instead they showed up a month late, on January 3, 2023 without calling first and just dumped the parts in my bedroom. They are a third-party carrier. JC Penney said they would have someone call me in a few days for assembly and gave me a reference number of **. I am 68 years old and there is no way I can assemble this bed myself.

    8 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Jan. 8, 2023

    I am writing a review because I was blown away by the level of professional service from Top to bottom at your Ofallon MO location store #2909. As I was saying the experience I had over three shopping trips at your store blew me away. From Management to the employees I was transported back to a simpler time when customer service as well as high level products were stocked and sold in a professional manner. I have to say I hadn't christmas shopped at JC Penney since I was a child perusing the big catalog. I'm sad to say I had fallen victim to just going to walmart but I hate their cheaply made products and horrible service and even the customers, But as I was saying I made three successful shopping trips to your location and I am planning to come get pHotos taken at your location as well.

    But as I was saying # separate successful gift buying extravaganzas. First trip I was pleasantly surprised by the sale that seemed to be storewide. I procured clothes for my two children, girlfriend and come christmas morning everyone was happy. As well as the toys and games I landed. Trip two was to the Jewelry counter to have my bulova watch checked on both Tammy ** and a bubbly ** employee. I'm sorry her name just slips my mind. Both went above and beyond to help.

    Lastly I came in and bought sephora makeup for my girlfriend and her daughter and being that Imma man with no prior makeup experience The workers were thorough and extremely helpful and out of the box thinkers, Mrs Lydia and a countless other makeup workers held my hand giving me the confidence to buy the makeup for both my girlfriend and her daughter and let's just say Lydia and her team helped me to be the big winner when they opened their make up then once again I won again when I saw how Beautiful and confident they were after using said makeup.

    Finally I'd like to mention Manager Tammy. I don't remember her last name but she also helped out with my little makeup shopping trip. She will be easy to find and for you to hone in on. She told me the most wonderful story about how she won a Beauty contest as a teenager in Iowa possibly Corn Silk Princess. There were two other managers that helped, Maureen and I believe the head manager. Sorry Her name just slips my mind but they had theie team all in place with the skill and know how and can do attitude that will keep me coming back to JC Penney from now on.

    Lastly there was a gentleman that helped me find some items. Believe his name was Mr. ** and then the register checkout gentleman. I believe his name was Luke. I definitely enjoyed his banter and quick wit and charm. He had me in stitches. So as I have conveyed this whole store should get Kudos from the Big shots. This store made them look like real industry leaders.

    Love Always\Always Love


    Oh and how could I forget Steve.

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    JCPenney author review by ConsumerAffairs Research Team

    JCPenney was founded in 1902 and now operates more than 1000 stores in the United States. The company launched its online store,, in 1994. Consumers can find a large selection of items, including shoes, on the website.

    • Store locations: Shoes bought online at can be shipped to the store for free on orders of at least $25. Some items are available for pickup on the same day as purchase.

    • Online exclusives: sells many styles and sizes not available in the chain’s department stores.

    • Sales: JCPenney has sales frequently, and those sales are valid on the company’s website. Consumers can take advantage of special prices and deals during these events.

    • Selection: Consumers can find a variety of styles and sizes on Women’s sizes are available from 4 to 13.

    • Returns: Customers can take returns to their local JCPenney store and return them for free. This option makes returns fast and convenient for busy individuals.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    JCPenney Company Information

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