JCPenney Reviews

  • 4,650,511 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About JCPenney

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

JCPenney offers a wide range of retail products, including clothing, jewelry, home goods and appliances. Since 1902, the company has aimed to provide diverse shopping options with a focus on value and quality.

Pros
  • Friendly and helpful staff
  • Good product quality
  • Affordable prices
  • Easy return process
Cons
  • Long wait times for service
  • Inconsistent inventory availability

Shop with confidence

Compare with top companies

JCPenney Reviews

Filter by Rating

  • (53)
  • (20)
  • (22)
  • (154)
  • (1,368)

Popular Mentions

    How do I know I can trust these reviews about JCPenney?
    • 4,650,511 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about JCPenney?
    • 4,650,511 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 6
    Staff

    Reviewed Dec. 31, 2024

    I was at J.C. Penney in Camp Hill Pa. on Saturday, December 28, 2024, about 6:30 in the evening. I was greeted by Jes; she was courteous and polite. I was looking for a bathmat and could not find one, Jes helped me out. Jes was also the cashier and packed everything neatly, she made sure I had my discounts. If you had more employees like Jes, business would be booming.

    Bill H.

    Thanks for your vote! Report
    PriceStaff

    Reviewed July 29, 2024

    I used to like this store better but I no longer go there. I just don't like being pressured to get store credit cards at high interest rates. JC Penney is no exception. And now it's hard for me to find anything in my size. I bought one swimsuit top there recently, looked in "Sephora" and they had little selection (I just wanted a single eyeshadow in brow), then her cash register would not work and she pressured me to get a credit card in a nasty tone so I went to jewelry, her cash register did work and she was a delightful salesperson.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Retail Stores and Shopping delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceSales & MarketingStaff

      Reviewed July 9, 2024

      The only negative that I have is that I wandered around the department I wanted to buy something in and I could not find a salesperson. I had to call the store on my phone to get someone to help me. The salesperson was friendly and engaging. We went through just about everything in the department to find what I wanted and she was familiar with all the merchandise. She spent time with me and found me exactly what I wanted. It was a pleasure to shop here as compared to the big box stores. I found what I wanted and bought a high quality item that I really like.

      Thanks for your vote! Report

      Reviewed May 21, 2024

      The deals that Penney has are out of this world! Especially on their jewelry! They are practically giving it away. I love this store, I always have. It never disappoints and it is a brand that I can count on!

      Thanks for your vote! Report
      Staff

      Reviewed Feb. 22, 2025

      Had an appointment with the Searcy Arkansas JCPenney salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers and they refused to give me a time for when I could get my haircut. Total unprofessional conduct and rudeness by the staff.

      Thanks for your vote! Report
      Punctuality & SpeedStaff

      Reviewed Feb. 16, 2025

      I purchased 2 rings from JCPenney's jewelry department in Colonial Heights VA and less than a later the stones were falling out, so I took my receipt and ring back to the store and asked what would I need to do to get it replaced or repaired. They told me that they couldn't help me with it. I'm 67 years old and my husband purchased them for me and he passed away less than a month later. It's sad that they wouldn't even help me or suggest anything to help. I have always shopped there but never again. So disappointed that they were not even willing to help to make it right. If needed I have my receipt.

      Thanks for your vote! Report
      Verified purchase
      Customer ServicePricePunctuality & Speed

      Reviewed Feb. 15, 2025

      I just had the worst JCPenney customer service experience ever! I had placed an order online on February 8 which promised to have my items delivered by Valentine’s Day. There was a total of four packages in my order. Only two packages arrived. The other two packages did not arrive in time for Valentine’s Day and now when I click on the tracking information it shows they will not arrive until the 20th, a week after Valentine’s Day. How embarrassing that I had to explain to my loved ones that the gifts I ordered did not arrive in time and will not get here for another week.

      I called customer service as now I would like my order either canceled or refunded for the items I did not receive and they told me they weren’t going to do a damn thing for me. So now I’m out the money and I don’t have the items I paid for. To make matters worse, some of the items that I ordered are now on sale for a cheaper price and they won’t even do a price match. If I had known, I was going to deal with this much garbage I would’ve gone into the physical store and bought the items or not even shop there at all. This will be the last time I spend my hard earned money at JCPenney. They lost a customer even though I know I’m just a drop in the bucket to them.

      Thanks for your vote! Report
      Customer Service

      Reviewed Jan. 4, 2025

      Worst customer service I have ever experienced! I am sure they are located in another country because they are very hard to understand. I purchased 4 Christmas gifts. Received them 7 days later. Wasn’t what I expected. Tried to return but couldn’t because evidently I only had 10 days to return it. There was nothing mentioned on the order about the 10 day return policy or I wouldn’t have bought them because it took 7 days just to get them and they were Christmas gifts! I will definitely never shop at JCP again. They are definitely not the great store they used to be!!

      Thanks for your vote! Report
      Customer Service

      Reviewed Jan. 2, 2025

      I ordered a diamond necklace online, I received one email with order number and delivery date, I have been trying to call and text regarding my item and have been just getting the runaround and today they say, "Oh well. We don't know when it will be delivered. It comes from different warehouse," are you kidding me? So they know nothing and I can't return it until I get it. This is completely stupid and it's no wonder JCP has had to close so many stores. Their customer service is horrible and so are the companies that they deal with, I mean seriously what kind of answer is I don't know when you will receive your item!!! Never buying from here again!! Horrible customer service!!

      Thanks for your vote! Report
      Price

      Reviewed Dec. 26, 2024

      I will never shop at JCPenney again. Neither online or in the store. Trying to return Christmas gifts was a nightmare. Not only was my purchase price not refunded, the manager was a condescending know-it-all. We even had to argue about getting back the sale price instead of the $3 - $4 actual "cost of the item", which is what JCPenney pays for a $28 item, as we were informed by the manager. There are too many stores that will accept my money, I don't need to ever go into JCPenney again.

      Thanks for your vote! Report
      Loading more reviews...

      JCPenney author review by ConsumerAffairs Research Team

      JCPenney was founded in 1902 and now operates more than 1000 stores in the United States. The company launched its online store, jcp.com, in 1994. Consumers can find a large selection of items, including shoes, on the website.

      • Store locations: Shoes bought online at jcp.com can be shipped to the store for free on orders of at least $25. Some items are available for pickup on the same day as purchase.

      • Online exclusives: jcp.com sells many styles and sizes not available in the chain’s department stores.

      • Sales: JCPenney has sales frequently, and those sales are valid on the company’s website. Consumers can take advantage of special prices and deals during these events.

      • Selection: Consumers can find a variety of styles and sizes on jcp.com. Women’s sizes are available from 4 to 13.

      • Returns: Customers can take returns to their local JCPenney store and return them for free. This option makes returns fast and convenient for busy individuals.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      JCPenney Company Information

      Company Name:
      JCPenney
      Website:
      www.jcpenney.com