JCPenney

Weeks went by, but I was so busy with work I wasn't thinking about the coffee maker other than here and there. Finally enough time went by I thought I really need to look into this. I have accounts with UPS and USPS that allow me to see anything coming to me, which I checked ahead of time and saw nothing in the process of shipping at any point. I called customer service and you get this automated system that calls itself "Penny." It was unhelpful and I was able to get it to put me through to a live person after a bit of a struggle.

The customer service rep was wonderful. She said it was lost in shipping and there was a mandatory waiting period beyond the scheduled delivery date before they could refund my money, but we had already passed that time. She refunded my money and ordered the same item over again for me. She got it for me at the same sale price even though it's no longer on sale and so it's now more expensive.

Now it's over a week later and I realized I should have received this already and I was not about to wait again. I couldn't find a confirmation email from the second purchase and when I called after checking for anything on its way Penny and finding nothing, this item was still sitting there in their warehouse or whatever and hadn't been picked up. She said I should get it by the end of the week and it's now Tuesday afternoon. Of course we are well over a month into this, so we will see.

My overall thoughts are that I don't think UPS is responsible for these problems. When I looked for the confirmation email for today I found an email from UPS that was sent that said when JCPennys had scheduled the delivery for the re-purchase and it should have been to me by the next day or the day after. UPS then sent me an email today that said JCPennys had not provided the package for delivery but had rescheduled the delivery just today. So I think this issue is with Penny's, not UPS.

• Fairly easy to get past the automated system.

• Because of the above-noted situation, you might find your desired item is no longer available and you may lose the sale price. This is a real flaw in their system and there is no good reason for it as other stores can just reship.

I would not trust JC Penneys with a significant purchase such as jewelry or furniture. I say this as their policy prohibits one streamlined, common sense solution (just reshipping) and can even cost them the sale, as people will just as likely purchase elsewhere after their refund hits, especially if they would have to pay more. This tells me they have poorly thought out policies in place, perhaps more than just this one policy.

Overall, I would have paid maybe $10 more elsewhere and I would have done so had I known this would happen. Their CS Reps were very nice, but they are too limited and their shipping is a real problem. That was the same issue twice in a row and I can't believe it was an outlier if it was twice in a row. I would not be likely to shop with them again absent a super great deal, and if I had the smallest bit of a problem with that transaction I'd never shop with them again. As it stands, I am unlikely to ever even see such a deal as I will not be looking at their offers. So yes, their CS reps were lovely, but I'd prefer to have no knowledge of that, having had a smooth transaction.

After this purchase I went to pick up my children from Daycare my 4yr old daughter and 12yr old son and headed back to the store to do some more shopping (the sale was amazing. I did not want to miss out). However, this time around from the time I walked in and began to shop my kids and I were being followed and watched. Of course I ignored the uneasy feeling because I know I wasn't doing anything wrong so I carried on. As much as, I wanted to cause a scene I kept my composure not to embarrass my children as they watch mommy yell and carry on.

I was racially profiled during this visit. To be followed around the store with my 4 and 12yr old up until I reached the register is beyond embarrassing despite being uncomfortable my entire visit. What amazing sales you had, but I will not return. The experience was even worse at the register when a manager showed as I handed the guy three twenty dollars bills that was snatched out his hand and marked immediately.

Leaving the cashier beyond confused he said "we check twenties too" as he was shoved out of the way. I wish I would've canceled my purchase right then and there. I will not be a return customer at this establishment. I will like this matter to be addressed to your staff. I was humiliated in front of many on line behind me. The manager mic was so loud I can hear the other person on the speaker talking, advising her to check my money. She said, "I'm here now at the register, doing so." Today 4/2nd I returned two items under Tran: ** and will look to bring the rest in days to come. I didn't deserve to be treated like a thief nor a criminal. I hope you all take actions to save other customers to deal with such a poor experience. I looked forward to hearing from someone about my inquiry.

But as I was saying # separate successful gift buying extravaganzas. First trip I was pleasantly surprised by the sale that seemed to be storewide. I procured clothes for my two children, girlfriend and come christmas morning everyone was happy. As well as the toys and games I landed. Trip two was to the Jewelry counter to have my bulova watch checked on both Tammy ** and a bubbly ** employee. I'm sorry her name just slips my mind. Both went above and beyond to help.

Lastly I came in and bought sephora makeup for my girlfriend and her daughter and being that Imma man with no prior makeup experience The workers were thorough and extremely helpful and out of the box thinkers, Mrs Lydia and a countless other makeup workers held my hand giving me the confidence to buy the makeup for both my girlfriend and her daughter and let's just say Lydia and her team helped me to be the big winner when they opened their make up then once again I won again when I saw how Beautiful and confident they were after using said makeup.

Finally I'd like to mention Manager Tammy. I don't remember her last name but she also helped out with my little makeup shopping trip. She will be easy to find and for you to hone in on. She told me the most wonderful story about how she won a Beauty contest as a teenager in Iowa possibly Corn Silk Princess. There were two other managers that helped, Maureen and I believe the head manager. Sorry Her name just slips my mind but they had theie team all in place with the skill and know how and can do attitude that will keep me coming back to JC Penney from now on.

Lastly there was a gentleman that helped me find some items. Believe his name was Mr. ** and then the register checkout gentleman. I believe his name was Luke. I definitely enjoyed his banter and quick wit and charm. He had me in stitches. So as I have conveyed this whole store should get Kudos from the Big shots. This store made them look like real industry leaders.

Scott

Oh and how could I forget Steve.