JCPenney Reviews

I was at J.C. Penney in Camp Hill Pa. on Saturday, December 28, 2024, about 6:30 in the evening. I was greeted by Jes; she was courteous and polite. I was looking for a bathmat and could not find one, Jes helped me out. Jes was also the cashier and packed everything neatly, she made sure I had my discounts. If you had more employees like Jes, business would be booming.

I used to like this store better but I no longer go there. I just don't like being pressured to get store credit cards at high interest rates. JC Penney is no exception. And now it's hard for me to find anything in my size. I bought one swimsuit top there recently, looked in "Sephora" and they had little selection (I just wanted a single eyeshadow in brow), then her cash register would not work and she pressured me to get a credit card in a nasty tone so I went to jewelry, her cash register did work and she was a delightful salesperson.

The only negative that I have is that I wandered around the department I wanted to buy something in and I could not find a salesperson. I had to call the store on my phone to get someone to help me. The salesperson was friendly and engaging. We went through just about everything in the department to find what I wanted and she was familiar with all the merchandise. She spent time with me and found me exactly what I wanted. It was a pleasure to shop here as compared to the big box stores. I found what I wanted and bought a high quality item that I really like.

The deals that Penney has are out of this world! Especially on their jewelry! They are practically giving it away. I love this store, I always have. It never disappoints and it is a brand that I can count on!

Had an appointment with the Searcy Arkansas JCPenney salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers and they refused to give me a time for when I could get my haircut. Total unprofessional conduct and rudeness by the staff.

I purchased 2 rings from JCPenney's jewelry department in Colonial Heights VA and less than a later the stones were falling out, so I took my receipt and ring back to the store and asked what would I need to do to get it replaced or repaired. They told me that they couldn't help me with it. I'm 67 years old and my husband purchased them for me and he passed away less than a month later. It's sad that they wouldn't even help me or suggest anything to help. I have always shopped there but never again. So disappointed that they were not even willing to help to make it right. If needed I have my receipt.

I just had the worst JCPenney customer service experience ever! I had placed an order online on February 8 which promised to have my items delivered by Valentine’s Day. There was a total of four packages in my order. Only two packages arrived. The other two packages did not arrive in time for Valentine’s Day and now when I click on the tracking information it shows they will not arrive until the 20th, a week after Valentine’s Day. How embarrassing that I had to explain to my loved ones that the gifts I ordered did not arrive in time and will not get here for another week.

Worst customer service I have ever experienced! I am sure they are located in another country because they are very hard to understand. I purchased 4 Christmas gifts. Received them 7 days later. Wasn’t what I expected. Tried to return but couldn’t because evidently I only had 10 days to return it. There was nothing mentioned on the order about the 10 day return policy or I wouldn’t have bought them because it took 7 days just to get them and they were Christmas gifts! I will definitely never shop at JCP again. They are definitely not the great store they used to be!!

I ordered a diamond necklace online, I received one email with order number and delivery date, I have been trying to call and text regarding my item and have been just getting the runaround and today they say, "Oh well. We don't know when it will be delivered. It comes from different warehouse," are you kidding me? So they know nothing and I can't return it until I get it. This is completely stupid and it's no wonder JCP has had to close so many stores. Their customer service is horrible and so are the companies that they deal with, I mean seriously what kind of answer is I don't know when you will receive your item!!! Never buying from here again!! Horrible customer service!!

I will never shop at JCPenney again. Neither online or in the store. Trying to return Christmas gifts was a nightmare. Not only was my purchase price not refunded, the manager was a condescending know-it-all. We even had to argue about getting back the sale price instead of the $3 - $4 actual "cost of the item", which is what JCPenney pays for a $28 item, as we were informed by the manager. There are too many stores that will accept my money, I don't need to ever go into JCPenney again.