JCPenney Reviews

Today I went to JCPenney and this young lady who was checking out my items named Grace. She had very good costumer service, she was just so respectful, patient, and kind. It was amazing how her attitude was just so happy. She smelt so good and her laugh was so sweet. Thank you so much Grace.

I did the survey on my receipt. The access code is **. I want to tell you about my experience with Meca at the register. I had jeans that wasn't covered by my 50% rewards. She told me where to find jeans that was covered. She held the things at the register that was covered while I got the ones that was covered. I came back and she rung up everything and I was very satisfied. She was very helpful, patient and knowledgeable. GREAT CUSTOMER SERVICE!💯 Thanks Meca!

My experience in JCPenney Beauty today July 28 was phenomenal. "Bee" associate #**, made me feel at home and took time to help me find foundation that matched my skin tone. I appreciate her for that. It was a great experience. Elaine~ SC

Shanta the salon manager is absolutely amazing. The atmosphere was so peaceful and the entire team was professional. Making my appointment was easy and I love my hair. Everyone please go see the best in the business. Shanta and her entire team is amazing.

I was at J.C. Penney in Camp Hill Pa. on Saturday, December 28, 2024, about 6:30 in the evening. I was greeted by Jes; she was courteous and polite. I was looking for a bathmat and could not find one, Jes helped me out. Jes was also the cashier and packed everything neatly, she made sure I had my discounts. If you had more employees like Jes, business would be booming.

I can't believe how low JC Penney has fallen! We are in the middle of a the biggest runaround nightmare just trying to return a mattress. They are making it literally impossible. Trying to run us past the return deadline. I've called all the dadgum numbers they give with the order number and return number and invoice number and everything else they've given and they send me from one place (location not department) to another.

I am extremely disappointed with my experience using the JCPenney credit card. My family and I purchased gold jewelry under a promotion that clearly stated “no interest if paid in full within the promotional period.” However, despite making timely payments every month, we were continuously charged interest. When we contacted customer service for clarification, the representatives gave vague explanations and were unable to resolve the issue. Each time, we were told something different, and no one took responsibility for correcting the charges.

Went shopping at Stonebriar Mall. Had the greatest experience in the jewelry department. The jewelry associate Mohammed was Awesome! Mohammed was very helpful and friendly helping me to decide on what I bought.

When I order from JCP, the bags the clothes come in are filthy - many times looking like they were run over with a truck or stomped on. I ordered pillows once and returned them because the packaging was torn and the bags and plastic on the pillows was so dirty. These normally come thru UPS and I never receive dirty packages unless it's thru JCP. There is no excuse. Here's a photo of today's packaging I received:

Hello. So I ordered a few things from JCPenney. I looked over my order before I pushed it through. My address was correct. When I looked in my email they had a whole different address to Lansing MI but I stay in Texas. I called customer service which was very rude for them to tell me there is nothing they can do about it once I placed the order. The address they have Is NOT on my profile nor did I put that but somehow it’s my problem because I placed it online. Nobody can tell me where the address came from if it’s not on my profile. I’ll never shop here AGAIN.