JCPenney Reviews

I recently purchased a pair of sweatpants from JCPenney for my father-in-law, as a Christmas present. I had given JCPenney a one star rating; due to the fact, that they claimed the packaged had arrived the late evening of the 17th. The package was nowhere to be found. Two days later, after my husband put out a FB message, the package was found by a neighbor who lives 3/4 block away, in his backyard. The sweatpants were good quality but the delivery of the item left a lot to be desired. The driver left the package in an unprotected area on a very windy night. This was not JCPenney's fault so I wanted to set the record straight. The problem that arose was that their website is not customer service friendly. I found nowhere to have any kind of dialogue with customer service about the delivery problem.

Kierra in the jewelry department was ever so helpful on Thursday evening. I had gone to pick up an online order. It was ready when I arrived. She boxed it up nicely after I told her that it was a gift. I also purchased a few other pieces with her assistance. Each gift nicely boxed for gift giving. Thank you, Kierra for a wonderful experience.

Today I went to JCPenney and this young lady who was checking out my items named Grace. She had very good costumer service, she was just so respectful, patient, and kind. It was amazing how her attitude was just so happy. She smelt so good and her laugh was so sweet. Thank you so much Grace.

I did the survey on my receipt. The access code is **. I want to tell you about my experience with Meca at the register. I had jeans that wasn't covered by my 50% rewards. She told me where to find jeans that was covered. She held the things at the register that was covered while I got the ones that was covered. I came back and she rung up everything and I was very satisfied. She was very helpful, patient and knowledgeable. GREAT CUSTOMER SERVICE!💯 Thanks Meca!

Shanta the salon manager is absolutely amazing. The atmosphere was so peaceful and the entire team was professional. Making my appointment was easy and I love my hair. Everyone please go see the best in the business. Shanta and her entire team is amazing.

I go in the store, NO ONE is in the department. I call to ask if they have something, NEVER answers. Most of the stuff you have to order online like STROLLERS, CARSEATS, BABY CRIBS, BASINETS, I DON'T LIKE THIS STORE SORRY.

I was at the Tampa store recently and I was horrified at the way the supervisor was treating the younger sales associate! Very condescending attitude! In the other department the beauty department the sales girl was on her cellphone and just ignored me and my husband! The store look very dirty and the employees look unprofessional! It seems this store has changed so much! In just the last year! I unfortunately I won’t be returning in the future! They have more professional staff at Dillards!

On April 25th of 2025 I purchase what I believe to be a 3/8 carat black diamond embedded in 10 karat white gold. I took it to have it appraised only to be told that the stone I had believed and was told from online purchase that it was a natural black diamond only to find out that it was moissanite. That is a far cry from a natural black diamond even though the precious metal it's sitting in is real but the stone is not.

Sat. Jan. 17, 2026 Around 6 pm USA time. I called the company customer service JCPenney making a online order for a ring. I called back and spoke to a employee Brian, that is the name he gave me. I Cancel the order because my wife needs a size 7. The employee man was rushing me off the phone and told me I had only 5 minutes. He refused to let me speak to Management 4 times. I asked him. I ordered a ring color London Blue Topaz #**. He transfer me to Escalate Department. I spoke with a lady employee. She explained to me that he never made the ring 💍 order. He also told me I lost all my points. She told me I had not lost any of my Credit shopping points. The man employee for their company was very rude and definitely unprofessional. I talked to her around 6:45 pm the same day.

I ordered jewelry on 27th of December 2025, today is 1/12/2026. I am still waiting for them to release hold on a payment of $229.31 for an item that I order that sold out. They canceled the item. I am not happy with this situation at all. They told the 1/12/2026 and when I called they said the bank told them wait till the 27th of January. This is not cool and I am very upset. I will no longer shop with them again.