JCPenney Reviews

I used to like this store better but I no longer go there. I just don't like being pressured to get store credit cards at high interest rates. JC Penney is no exception. And now it's hard for me to find anything in my size. I bought one swimsuit top there recently, looked in "Sephora" and they had little selection (I just wanted a single eyeshadow in brow), then her cash register would not work and she pressured me to get a credit card in a nasty tone so I went to jewelry, her cash register did work and she was a delightful salesperson.

The only negative that I have is that I wandered around the department I wanted to buy something in and I could not find a salesperson. I had to call the store on my phone to get someone to help me. The salesperson was friendly and engaging. We went through just about everything in the department to find what I wanted and she was familiar with all the merchandise. She spent time with me and found me exactly what I wanted. It was a pleasure to shop here as compared to the big box stores. I found what I wanted and bought a high quality item that I really like.

The deals that Penney has are out of this world! Especially on their jewelry! They are practically giving it away. I love this store, I always have. It never disappoints and it is a brand that I can count on!

Wow! Wow! Excellent service! Good behavior! Good knowledge!. I love this place. Selection is awesome, staff is very helpful with no pressure. Will visit again.. They have a large and great selection. I happily purchased two pair of the shoes with JCPenney help.

One of the workers in the shoe department, C was a great helper. He helped me find exactly what I needed and even helped to stretch the shoes out a bit to better fit me. He was kind, funny, and very patient. If he is not a manager I hope he gets the position, because he knows what he’s talking about. Thank you C for the great shoe experience!

JCPenney refused my card saying I didn't update my income, they never notified me I had to, waited in pick up line for 30 min. While lady was 15 min. Late for work and talking rather than getting things done. Customer service said too bad. Lost my reward points on large purchase, so cancelled my card. Will shop elsewhere, file with federal and local BBB, was in line when told couldn't pay with card, used my debit, left never to return. AVOID THIS STORE. GETTING WORSE EVERY YEAR, NEEDS TO BE CLOSED DOWN LIKE SEARS.

I placed an order with your company, and while most of my items were shipped, three items were not included. This morning, when I called, I specifically stated that I did not want a refund—I just wanted the items I ordered. However, instead of fulfilling my request, a refund was issued, which will take an additional seven days to process. After the refund, I will have to reorder my items, meaning it will take over a month for me to receive what I originally paid for.

We went to Avon, Oh store, made a purchase. We were mailed a coupon, presented it for purchase. Sales associate said would be a reduced % off since items were home store. We understood, said no problem. We got home we realized there was no coupon discount. We called the store, there was never an answer. We called customer service and they said to call at different times of day. We did that, still never a phone answered. Called customer service they said to drive back to the store. Seriously, how inconvenient.

JCPenney Credit Card is breaching original contract by increasing the Interest Rate or APR from already High rate of 28% to outrageous amount of 36%. They are doing this during a difficult Economic time for most people especially those of Low Income. Credit Card companies, Landlords, Etc should not be able to breach original contracted rates at their leisure. And after paying the balance somehow they pulled other phantom charges onto the card.

Lack of check out locations in the store. One main check out location offered and manned by only 1 person. Almost no employees that are helpful or know the true meaning of "customer service." Difficult to know the price of merchandise as signage is so incorrect and not even the current sale items are tagged correctly. There is also no price scanner for customers to verify prices before getting to checkout. Filed a complaint with JC Penney customer service, got a case number, and received no contact from store management. They truly give the public, that they just could care less.