JCPenney Reviews

Elena was very helpful during a visit at the Saginaw (Fashion Square Mall) location. More employees like Elena are needed to help the store thrive. Hopefully Elena can get a raise in pay, a more prestigious position and pay bonuses.

I enjoy shopping at JCPENNEY. I SEE A LOT OF REVIEW ABOUT online line experience. Maybe they should go inside the store because the information about each item is there. I do online as well but if I can go put my hands on it I prefer to. The salon staff at the Columbiana Centre location is nice also.

Amber, the customer associate at customer service, was pleasant and helpful.

Horrible online vendor. I ordered "JCP Exclusive! Fieldcrest EcoLuxe 12.5" Firm Tight Top - Mattress Only" made only for JCPenney. I was forced to make 2 orders successively for this mattress (forced to make a 2nd order to correct the 1st order) but each time JCPenney's contract manufacturer sent a wrong and much inferior mattress. JCPenney never bothered to inquire about the error or offered to correct the error. It is obvious that JCPenney's internal procurement system has broken down, the web order pointing to a wrong SKU link. JCPenney's way of doing business - just repeating the same mistake rather than making any effort to correct a repeated mistake. JCPenney totally fails and does business in an irresponsible way.

I was sent the wrong items and was expected to return them back to the store myself. Rude customer service. Nearest store is over 30 miles away. The rug was folded into 4 pieces and stuffed in a small bag that was also damaged. Horrible service, shipping and return service plus quality of merchandise.

The worse of the worse! I ordered 3 women's pants, At the time I ordered I changed my address, something happened in their system and they send my order to my previous address. I called them 3 times, nobody can help me to change my delivery address, they don't have any way to change it. Rating with one star is a gift for them because they is no less than one.

I wanted a pair of scrub bottoms so I went on line to the website but I wanted free shipping plus use my $10 fast pass cash. I wrote down the item number and took it to the store to ship it there so I can get free shipping. I was told I couldn’t get it shipped to the store because it can only come to my home. The shipping was going to be $8.95. I drove all the way to the store for nothing, wasting my gas. The item number is ** petite bottoms small in pewter. I left very disgusted with the whole ordeal, and my time was wasted. Thanks for nothing.

On 7/28/26 I went to the Mills Crossing/Chandler AZ store to buy a shirt for my husband. When checking out, an associate named Shirleen asked if I had a Rewards card. I told her I didn't think so, it has been years since I shopped at JCP. She said she could look it up and just needed my phone number and drivers license. When she scanned my DL without my permission, I became concerned. I asked her what it was for and she said it was to prevent fraud. She went on to tell me that I had a JCP credit card from years ago and she just reactivated it. No, I have never in my life had a JCP credit card. Never.

**1/5 Stars – Terrible Customer Service and Unhelpful Policies.** I am extremely disappointed with the service at JCPenney. I purchased a dress and tried to return it the very next day. I had misplaced my physical receipt, but I paid using my **JCPenney Credit Card**. Instead of looking up the transaction on my account—which should be a simple process for store staff—the associates refused the return, claiming "the system was down." It is completely unacceptable that a simple receipt lookup couldn't be performed, especially for a purchase made less than 24 hours prior on a store-branded credit card. The staff showed zero interest in helping resolve the issue or offering alternative solutions. I expected much better customer handling from JCPenney, especially as a cardholder. I will certainly think twice before shopping here again.

I ordered school pants for my son. Total of six pairs. I only received three pairs. No one notified me that my order wasn’t complete. I called them. No apology. They want to give refund and wait for money come on my card. That can take 6 to 7 business days. School starts Monday. Their warehouse employees don’t know how to read or count. Messed my order up. Very unprofessional. Most of workers foreign. Don’t speak clear English. JCPenney has gone down. I’ve been using them for yrs. My son is disabled. He need his school pants. They don’t appreciate their customers. The warehouse need better training with reading orders correctly. I’m so pissed. JCPenney need to take responsibility for their employees not train properly and JCPenney need to take responsibility for their mistakes not inconvenience the customers who shop and keep y'all in business. 🤬🤬🤬🤬🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

I bought over 2000.00 worth of gold chain, gold earrings, and a Bulova. The Bulova is the only thing that was worth it. The rest were overpriced and of poor quality. When I complained to customer service, they laughed at me. Do NOT shop here. Especially for jewelry. The earrings broke in 3 days, the necklace in two days. I had the necklace repaired and before I could ever get it in my neck, it broke,... again. In a different place.

I was in line this morning waiting my turn, when I heard the Manager profiling and talking nonsense about a young man that was in front of me, who was trying to return his suit. The language this woman used was disrespectful and out of line. To make matters worse she put the responsibility on her associate to inform him about the tags that were clearly intact and he had his receipt. If this is how West Covina jcpenney treats there customers with returns I will not return here. FYI that young man was an off duty police officer. That manager needs to be taught respect and better customer service.

We paid for “white glove delivery” through JCPenney and received the exact opposite. The delivery crew showed up and immediately ignored basic professionalism—no shoe covers, no effort to respect our home. Then things got worse. One of the workers became confrontational simply because I took a couple of photos while they were bringing items in. I explained why and even apologized, but he decided to escalate the situation by refusing to unbox or assemble anything—services we explicitly paid for.

The oriental people that I spoke with are the worst I've ever had to deal with. This is AMERICA.

I had a truly horrific experience at this location on April 13, 2026. I found an item on the shelf that was 30% cheaper on the JCPenney website, but the manager on duty refused to price-match it at the register. She was incredibly rude and forced me to go through the online 'curbside' process just to get the advertised price. Not only did this waste 40 minutes of my time, but they then brought out the wrong item for my order, forcing me to go back into the store to correct their mistake. The management here is inflexible, unprofessional, and clearly doesn't value their customers' time. I will be taking my business elsewhere.

I found a dress hanging on the clearance rack at my local JCPenney in Kentwood Michigan. I was checking out at 8:45pm Friday 6/5/26 at the main registers. I had found an Ashley Graham polka dot slip dress in a size 0x. It was marked 70% off from $100 dollars and 29.99. When I made it to the check out and the garment was scanned it was 44.99 on clearance. THEY WOULD’NT SELL ME THE DRESS. They tried to tell me people swap prices all the time…implying what? That I’m a thief or something? You could tell the clearance sticker had never been disturbed (the staff struggled to pick the incorrect sticker off right in front of me).

JCP store is a rip off!! I purchased 3 items, ended up returning all 3 items because the wedding was called off & only a portion of refund was credited & I’m being charged for an item I don’t have & was returned to the store at their Westshore location.

Purchased high-end jewelry and thankfully, the lifetime warranty. The chain broke and slid down my shirt on week 3. I brought it in to be fixed. Was told (on receipt to verify) pick up in 3 weeks. No call after then so I tried calling, and calling, and calling. Finally got another dept. and asked for a manager, which is like asking to speak with God himself, basically. Was told to wait another week. I waited. Today, over a month later, I got a call from a woman asking WHAT it is I wanted fixed on it?!! They haven't even STARTED the repair, and she didn't leave a callback number.

I purchased a mattress at JCPenney on April 29th and the same mattress went on sale for $78 less on May 23rd. I contacted customer service asking for a price match and they denied my request because their policy would not allow me to take advantage of a promo code online vs. in store, which makes no sense because I ordered the mattress online. Nothing customer service said made sense to me, especially when he said I could return the mattress and purchase another online (the exact one) but pay a $99 restocking fee! No savings there.

Employee ** in Easthills mall Saint joseph mo. Very rude and hateful. Worst customer experience I have ever had. She was talking bad about other customers using foul language and was very unprofessional.

Oxford, Al. The Jewelry Associate, Trish, needs to change her attitude and learn how to do her job! I have worked in retail for over 20 years and in the jewelry field, there is an appropriate way to treat a paying Customer, she was very rude to me when I conversed with another customer about some jewelry. She apparently complained to her Store Manager, which escalated to her Store Manager going to my job and threatening to “Ban” me from the store and accused me of “Soliciting” to my boss! This store Manager should have gotten the facts before going half cocked! This store has lost my jewelry business and I returned the over $5000 ring I had purchased earlier in the month! Shame on you!

Ordered two comforter sets from JCPenney in January 2026. Was delivered to incorrect address. JCPenney refused to resend product or refund. Have been a customer for years. Will never again order anything even when they having their going out of business sale. JCPenney.com order #**

Terrible customer service! Shipped my item to address I haven’t lived at in 10 years. Said it’s nothing you can do about it!!! Take my money and never give me my order is crazy!!!

I went in to the place looking for dress shirts for an event that I have coming up. It's unbelievable how people of color still cannot find help from the employees from a place of business! A couple of them said hi to me. But they would not ask if I needed help. An employee that was ** said Fiji. But would not help, or ask if I needed help finding anything. One guy asked an employee for help, and was turned away to get help from someone else. I left with nothingness in hand all because I couldn't get the help I needed. At previous jobs I've had, we had to approach people to see if they needed assistance. I experienced last weekend at another place of business here Orlando! People in this city are terrible!!

This is about hair salon location in Chula Vista Plaza Bonita. My daughter visit the place paid $160. The barber messed up her hair. She told her no worries to come back two weeks. She’s gonna take care of her after two weeks visiting the location. They tried to charge her again and they did not honor the promise. I called and made a complaint through customer service with a case number. No one I mean no one return my calls or respond to my emails. This is ridiculous.

I ordered merchandise online totaling $106.00. They put a pending charge of $106.00 on my account meaning that I was charged double. It took my available balance down $212.00. Customer service said that $106.00 pending charge would be lifted after 8 days. Bad business. Never ordering online again.

Went to HCP optical to purchase new glasses on 3/3/26. Nikki was very helpful and friendly. I ended up buying 2 pairs of glasses for the price I usually pay for 1. Told me 7 to 10 days. Well here we are April the 15th and still no glasses. I been calling once a week and every time I get 2 more weeks (every time I call) still in their lab waiting to get worked on.

I was in the Roseville, MI store on 4/3. Monica who was working in women’s clothing was absolutely wonderful. She helped both my mom & me with finding certain clothing. She was very helpful & extremely friendly. Thank you Monica!!!! You are the best!

ARCHIE AT THE MARLEY STATION MALL IN GLEN BURNIE, MD IS THE BEST OF THE BEST! Archie goes out of his way to make you feel welcome and offers great customer service. I have seen him working in multiple departments and always a pleasure to see him and always greets customers with a smile. He deserves to be recognized, he goes above and beyond for his customers and that is why customers come back!

I recently purchased 2 pairs of women’s pajamas, size large, thru the online JCPenney OpCo LLC. The delivery time was excellent but the problem is with the sizing. Each pair were each size large but each pair had a major size deficit. One pair had an a top that was NOT a large more like a medium, the pants' sized right and fit well including the length. The second pair had a top that fit like a large but the pants were way too long by about 5 or 6 inches. Both pairs were made by the Jaclyn company. This is very disappointing especially considering that since I hate returning merchandise I have to have the bottoms shortened by an alterer; that will cost me as much as the cost of the PJs. I will not be ordering anything online from JCP again. Quality and sizing needs improvement.

Just lost me as a long time customer. Manager refused to honor my coupon this evening in Wilton Ny. I was told my item did not qualify and there was no reason why it didn’t. There was no sign stating sale or anything else. When I told her she just lost a customer, she just stood there and didn’t say a word. No wonder there are never any customers in the store.

I had to wait 1 Month for 2 mattresses to just get as solution to wait for more time because the delivery company lost them. I didn’t buy those mattresses to that company, I bought it to JC PENNEY but they never assumed they responsibility as store. CUSTOMER SERVICE WAS AWFUL just transferring the call one and another time.

I had a very nice lady named Jackie ** check me out today at JCPenney in the Paddock Mall. Mrs ** was so nice and a pleasure to converse with. I wish all customer service personnel were like her.

I normally buy St. John’s jeans, skinny leg, I bought a pair and they are not the same fit, they are baggy in the hips and shorter than my others that I bought a couple of years ago, I noticed on the inside they say made in Vietnam, my other ones all fit perfect and don’t say made in Vietnam, guess I’ll have to find another brand somewhere else since Penney’s decided to go cheap and have them made in Vietnam, they are not up to the normal standard of the ones I used to get from JCPenney’s. Shame on you!

I just spent over fifty dollars on two outfits for a newborn baby. The choices for girl babies were plentiful and cute but there were very few options for boy babies, except for some stupid slogans on the shirts like "I'm handsome like my daddy." I had to go downstairs to pay for my items as there was no employee on the second floor except for a woman who was mopping the floor without placing any safety "wet floor" signs. When I paid for my items, I had to rebuff efforts to get me to sign up for a JC Penney credit card and then I was just handed my items. No bag, no box, just my items that I had to carry out of the store uncovered. What happened to the offer of free gift boxes? Why couldn't I have at least had the option to purchase a bag for my items? There were few customers in the store and it was pretty obvious that customers were not the focus of the store. Sorry state of affairs for what I used to think was a decent place to shop.

I’m a lifelong JC Penney shopper like my parents were, but not after my treatment by them last year at Christmas time. I was in their store with my small dog in my arm like I’ve been in several times before. This last time a customer came up to me from my side and admonished me for having a dog in the store. I quickly got out from the side aisle I was in and told her she had no right to speak to me about my dog and told her to go away. When she was far enough away from me I turned to go back to the side aisle when an employee told me to stop and if I didn’t she would have security get me out of the store. I ignored her, and went to the customer service desk where my friend was making a return.

I have returned over 250 in merchandise in December and still have not been credited back on my account and it has been 2 months. I have made several calls to Dardenne Town Square and provided my receipts. The manager will not help.

I would think twice before making a jewelry purchase at JC Penny. I purchased a ring which under the store light it looked like the diamonds were larger .So at the sale ladies suggestion if I wanted to keep the ring on? I said sure so I wore it out of the store but once I got home and looked at it in the natural light (Outside) on a sunny day. I seen that the diamonds were a lot smaller and was sitting in the case of the ring.

Non existent customer service…tried to buy a pair of Nike shoes. The shoes are attached together with a cord. I asked how can you buy a pair of shoes without trying them on? The checkout person said their clientele shoplift shoes so they have to be attached together! Went to Dillard's and was able to sit and try on shoes, what a concept, being able to try on shoes and actually walk in them.

I am a customer dating back to the 70s. I don't buy as much lately, but was intending to buy a new purse, when surprise! With no warning of any kind my account was closed. Other companies send a notice, but not these brainiacs. They won't reopen my account, I would have to reapply. No thanks! Why are they losing business and always fighting bankruptcy? Hmmm? Is it the stellar customer service?