JCPenney Reviews

I was in the Roseville, MI store on 4/3. Monica who was working in women’s clothing was absolutely wonderful. She helped both my mom & me with finding certain clothing. She was very helpful & extremely friendly. Thank you Monica!!!! You are the best!

ARCHIE AT THE MARLEY STATION MALL IN GLEN BURNIE, MD IS THE BEST OF THE BEST! Archie goes out of his way to make you feel welcome and offers great customer service. I have seen him working in multiple departments and always a pleasure to see him and always greets customers with a smile. He deserves to be recognized, he goes above and beyond for his customers and that is why customers come back!

I had a very nice lady named Jackie ** check me out today at JCPenney in the Paddock Mall. Mrs ** was so nice and a pleasure to converse with. I wish all customer service personnel were like her.

Oxford, Al. The Jewelry Associate, Trish, needs to change her attitude and learn how to do her job! I have worked in retail for over 20 years and in the jewelry field, there is an appropriate way to treat a paying Customer, she was very rude to me when I conversed with another customer about some jewelry. She apparently complained to her Store Manager, which escalated to her Store Manager going to my job and threatening to “Ban” me from the store and accused me of “Soliciting” to my boss! This store Manager should have gotten the facts before going half cocked! This store has lost my jewelry business and I returned the over $5000 ring I had purchased earlier in the month! Shame on you!

Ordered two comforter sets from JCPenney in January 2026. Was delivered to incorrect address. JCPenney refused to resend product or refund. Have been a customer for years. Will never again order anything even when they having their going out of business sale. JCPenney.com order #**

Terrible customer service! Shipped my item to address I haven’t lived at in 10 years. Said it’s nothing you can do about it!!! Take my money and never give me my order is crazy!!!

I went in to the place looking for dress shirts for an event that I have coming up. It's unbelievable how people of color still cannot find help from the employees from a place of business! A couple of them said hi to me. But they would not ask if I needed help. An employee that was ** said Fiji. But would not help, or ask if I needed help finding anything. One guy asked an employee for help, and was turned away to get help from someone else. I left with nothingness in hand all because I couldn't get the help I needed. At previous jobs I've had, we had to approach people to see if they needed assistance. I experienced last weekend at another place of business here Orlando! People in this city are terrible!!

This is about hair salon location in Chula Vista Plaza Bonita. My daughter visit the place paid $160. The barber messed up her hair. She told her no worries to come back two weeks. She’s gonna take care of her after two weeks visiting the location. They tried to charge her again and they did not honor the promise. I called and made a complaint through customer service with a case number. No one I mean no one return my calls or respond to my emails. This is ridiculous.

I ordered merchandise online totaling $106.00. They put a pending charge of $106.00 on my account meaning that I was charged double. It took my available balance down $212.00. Customer service said that $106.00 pending charge would be lifted after 8 days. Bad business. Never ordering online again.

Went to HCP optical to purchase new glasses on 3/3/26. Nikki was very helpful and friendly. I ended up buying 2 pairs of glasses for the price I usually pay for 1. Told me 7 to 10 days. Well here we are April the 15th and still no glasses. I been calling once a week and every time I get 2 more weeks (every time I call) still in their lab waiting to get worked on.