Burlington Coat Factory

Went into to Burlington Tomball Texas location a couple of weeks ago. Before I begin I have a $950.00 credit limit with them and had a zero balance. Always paid them on time. Never late on payments. I hadn't used my card for about 6 months so I thought I would use it. Picked out about $250.00 worth of merchandise, get up to the register for check out, gave my card, was denied. The cashier said, "Have you moved?" I said yes, gave my new address. She ran it. Was denied again. At that point she said I would need to call customer service headquarters. I called. The rep ask me if I still worked. I explained to her I was retired. She ran a credit check on me, came back and said I could not use my card. I ask why. She said I would be getting a letter in the mail. By the way my credit score is not excellent but have a 676 credit score.

I had this credit card for few years, always paid on time and the one time I didn’t because their system was down. NOT MY FAULT. I was charged late fees. Again it wasn’t my fault. I try to contact customer service but didn’t work. They are very unprofessional and rude staff. I finally got rid of them and will never again will I acquired another card from them. NOT RECOMMENDED AT ALL

So Never get a Burlington c.c.... I paid it off then few month later a credit collection calling telling me I owe 200$. I tried to ask why and the man yelled at me so I hung up then called back and guy say I was paying late fees (for 0$) so I paid it off the man told me it was paid to 0 and my account was turned off. Now just got a another bill... So I call and the man say I have to talk to a manager so a manager gets on and says she can't make the amount go away because it's a service fee... How do I have a service fee after I turned off the card... If I had then means I would get a lawyer because I'm not paying it...

Updated on 01/17/2023: On December 10, 2022, I went to the Winter Garden Burlington store and made a purchase for some pants. The next day I brought back 2 pants which the sales agent made a mistake and instead of a refund made 2 even exchanges. I sent the receipts to Stephanie, the phone manager for customer service who is the supposed phone manager for customer service, the receipts.

Only two cashiers for a 150 ft line. This is in the Mall of the America store at Miami FL. This is every day. Clients just drop items and leave! This is why online ordering is so successful. Incredible!

Burlington, Hawthorne, CA. I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28, 2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said “oh, it was yesterday”.

The dressing rooms at the Florence, Kentucky location are only open on the weekends. That’s super inconvenient for customers. One of the associates suggested I buy everything I was interested in and try them on in the bathroom and return what I don’t want! What?! That’s disgusting! Is this what’s happening in your stores?! If there’s not enough people working there, why not just close this location? Good grief!

I’ve been going to this store fore years. I used to able to find what I wanted or something else. I can walk in the store and turn right around. The clothes are still last season’s fashion or they don’t have your size.. The show selection sucks. Underwear isn’t enough sizes.

Today I didn't call ahead for the layaway. The other employees made it seem like it didn't matter. I got pushed off to the side. If I was able to pay online like Kmart, I can book the time for pickup. That way I wouldn't have to stand to the other side of a line or nobody talk to me on phone.

My mother and I was in the store in Louisville KY, at 3560 Bardstown Road. My mom is a heavy smoker and has a smoker's cough (bronchitis). She was getting a stare down by two employees so bad that I asked them what was wrong. They stated that my mother coughing was what they was looking at. They made my mom so uncomfortable that my mom went ahead and went to the car while I finished my shopping. By the time I got to the cashier's they were speaking to the cops. They stated that they called the cops for a wellness check. So embarrassing. A thief would of gotten better service than my mom did that day. The cops even looked puzzled and stated there was no reason for this call. Never in my life have I ever thought a store would call the cops over someone coughing.