Burlington Coat Factory

Burlington Coat Factory

 2.7/5 (627 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating2.7 out of 5
See all 627 reviews

About Burlington Coat Factory

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Burlington Coat Factory Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Burlington Coat Factory?
  • 4,242,460 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 26, 2023

Went into to Burlington Tomball Texas location a couple of weeks ago. Before I begin I have a $950.00 credit limit with them and had a zero balance. Always paid them on time. Never late on payments. I hadn't used my card for about 6 months so I thought I would use it. Picked out about $250.00 worth of merchandise, get up to the register for check out, gave my card, was denied. The cashier said, "Have you moved?" I said yes, gave my new address. She ran it. Was denied again. At that point she said I would need to call customer service headquarters. I called. The rep ask me if I still worked. I explained to her I was retired. She ran a credit check on me, came back and said I could not use my card. I ask why. She said I would be getting a letter in the mail. By the way my credit score is not excellent but have a 676 credit score.

Received the letter and it said that I do not own a home which is ridiculous since I sold my home and bought a new home and paid cash for the new home. I feel like I was treated very unfair and was embarrassed by the whole situation. At this point I will be calling Comenity Capital Bank about this and probably tearing up my card. Reached out to the customer service team with a email. Have never heard back from them. To me I was penalized for paying them off. What a joke!!!

Be the first one to find this review helpful
Verified Reviewer
Original review: April 26, 2023

I had this credit card for few years, always paid on time and the one time I didn’t because their system was down. NOT MY FAULT. I was charged late fees. Again it wasn’t my fault. I try to contact customer service but didn’t work. They are very unprofessional and rude staff. I finally got rid of them and will never again will I acquired another card from them. NOT RECOMMENDED AT ALL

Be the first one to find this review helpful

Not sure how to choose?

Get buying tips about Retail Stores and Shopping delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified Reviewer
    Original review: April 10, 2023

    So Never get a Burlington c.c.... I paid it off then few month later a credit collection calling telling me I owe 200$. I tried to ask why and the man yelled at me so I hung up then called back and guy say I was paying late fees (for 0$) so I paid it off the man told me it was paid to 0 and my account was turned off. Now just got a another bill... So I call and the man say I have to talk to a manager so a manager gets on and says she can't make the amount go away because it's a service fee... How do I have a service fee after I turned off the card... If I had then means I would get a lawyer because I'm not paying it...

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: Jan. 17, 2023

    Updated on 01/17/2023: On December 10, 2022, I went to the Winter Garden Burlington store and made a purchase for some pants. The next day I brought back 2 pants which the sales agent made a mistake and instead of a refund made 2 even exchanges. I sent the receipts to Stephanie, the phone manager for customer service who is the supposed phone manager for customer service, the receipts.

    It's been a month and still no proper answer then I get a call from Donna who is the store manager for the Dillard location on 1/16/2022. She called me very rudely and I want her call pulled (around 4:30 pm EST). She called me on the 16th of January stating she was authorized by Stephanie to refund me for 1 pant. I advised her the sales agent messed up and even sent Stephanie the receipt for the re-purchase from me to show it was not an even exchange.

    Today, (1/17/2023) I went to the store to collect my money which was okayed by Stephanie. The rude manager Donna was present and denied me the $20.00 and said she was only authorized to give me $9.00. She talked over me and got loud with me in the store and on the phone. She even told me in the store she can pull the cameras to see what I bought. I want someone to pull the cameras and see this was not an even exchange...I want a corporate manager to call me. She claimed called me several times, but I have not gotten any messages from Donna. I will not buy from Burlington again and they can see I spend hundreds in those days of receipts. I am done with them.

    Original Review: I returned clothing on December the 11th of 2022 and the sales associate said I would get a refund for $20.00. I never got the refund and Burlington demanded us for my receipts. I sent the receipts on the return and they only made a decision after a month to refund me 9.00 or so per the store manager. I finally found my repurchase email and sent it to them. I am done with this store who will not refund me what I am owed and will not correct their associate's mistake at the Daniels Road store in Winter Garden Florida. They stole my money and I am never going to buy back from them again. I am taking it to the state attorney and the BBB as well....Just for the matter they have managers who do not return your call and for $20.00 they take forever to run a case. I finally sent them all the receipts of repurchase and still have to wait for a manager to call me. Just refund me the $20.00.

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 10, 2022

    Only two cashiers for a 150 ft line. This is in the Mall of the America store at Miami FL. This is every day. Clients just drop items and leave! This is why online ordering is so successful. Incredible!

    3 people found this review helpful
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 29, 2022

    Burlington, Hawthorne, CA. I had the most horrifying shopping experience of my life at this Burlington Store at Hawthorne. On September 28, 2022 at 9:30 AM. I went to this Burlington store. As I was walking towards the store from the parking lot, I ran into a mall security person and I said to him that the sign in front of the store says that it should be open by 9am, but I was here yesterday at 9:20am with few other customers and it was still not open; so I hope they are open by now since it was already 9:30am. The security person actually replied and said that they always open late and he does not know why. I walked into the store and informed one of the floor staff that I was here yesterday at about 9:20am but the store was not open even though the sign says that they open at 9am. She did not say much but she did reply and said “oh, it was yesterday”.

    I started to look at some men’s clothing. After 5 minutes, the same floor staff came to me and said, “The store manager asked you to leave now.” I asked her why but she said she does not know. I then walked out of the store. This store needs a new manager! She asked me to leave without any reason! It was extremely disrespectful and insulting! It appears that she did not want me in the store because I “complained” that the store was not open on time?! The Burlington management should look into this matter.

    4 people found this review helpful
    Verified Reviewer
    Original review: Aug. 17, 2022

    The dressing rooms at the Florence, Kentucky location are only open on the weekends. That’s super inconvenient for customers. One of the associates suggested I buy everything I was interested in and try them on in the bathroom and return what I don’t want! What?! That’s disgusting! Is this what’s happening in your stores?! If there’s not enough people working there, why not just close this location? Good grief!

    6 people found this review helpful
    Verified Reviewer
    Original review: July 30, 2022

    I’ve been going to this store fore years. I used to able to find what I wanted or something else. I can walk in the store and turn right around. The clothes are still last season’s fashion or they don’t have your size.. The show selection sucks. Underwear isn’t enough sizes.

    3 people found this review helpful
    Verified Reviewer
    Original review: June 18, 2022

    Today I didn't call ahead for the layaway. The other employees made it seem like it didn't matter. I got pushed off to the side. If I was able to pay online like Kmart, I can book the time for pickup. That way I wouldn't have to stand to the other side of a line or nobody talk to me on phone.

    Be the first one to find this review helpful
    Verified Reviewer
    Original review: March 5, 2022

    My mother and I was in the store in Louisville KY, at 3560 Bardstown Road. My mom is a heavy smoker and has a smoker's cough (bronchitis). She was getting a stare down by two employees so bad that I asked them what was wrong. They stated that my mother coughing was what they was looking at. They made my mom so uncomfortable that my mom went ahead and went to the car while I finished my shopping. By the time I got to the cashier's they were speaking to the cops. They stated that they called the cops for a wellness check. So embarrassing. A thief would of gotten better service than my mom did that day. The cops even looked puzzled and stated there was no reason for this call. Never in my life have I ever thought a store would call the cops over someone coughing.

    7 people found this review helpful
    Loading more reviews...

    Burlington Coat Factory Company Information

    Company Name:
    Burlington Coat Factory