Belk Reviews

I purchased two rings from Belk online. I ordered these rings knowing they would need to be sized, so I took them to a long time jeweler in the area and had them sized and soldered together. I informed him the diamonds were real based on the description on their web page. Many of the diamonds turned blue during the process. He stated this only happens if the stones are treated/enhanced stones or lab grown. I had not informed him to take precautions as nothing in the description mentioned either of these things. They have now been sized and soldered together, which cost me an additional $160 to add the additional gold. I spent a lot of money on these rings and am very disappointed and confused how this could have happened since I purchased from a department store.

Placed online orders, shipping is the worst. I ordered 3 quality of the same item and they were shipped in 3 separate packages. Another order I waited two weeks, label created with no movement, emailed to check status and half was out of stock and the rest re-shipped, so had I not emailed them my order would still be pending. I wish I had the option to pick up at store, but neither of my orders had that option.

I ordered a pair of sneakers from Belk online. When they arrived, they were obviously used. The soles were dirty and they smelled. I returned them at the store (the store clerk even commented and confirmed that they looked used) but I was only refunded the cost of the shoes, not the shipping. She told me I had to contact customer service for that. Called customer service and they told me there was nothing they could do and would absolutely not refund the shipping. It would be one thing if I had changed my mind and wanted to return them - but I was sold used shoes and Belk couldn't even take responsibility. Lost a customer.

Their credit card gives you Belk Bucks to spend, but the selection of items you can "buy" with these lists are usually out of stock and the housewares are cheap imported products that fall apart or lose their shape in the dishwasher. If you order online and return items that don't fit in the local Florence, SC and Hartsville, SC stores, they treat you like you're an anomaly or weirdo. No way can this company stay in business with an outdated business model which they refuse to change with modern contemporary society.

I ordered a shirt for my husband. It came damaged with a pull in the material. I called customer service and they don’t have another one so I have to return it. My only choice is to go to the store or repackage it myself and drop it off at a post office. The person on the phone told me I did not need to package it I could just drop it off with the return label, but that is not the case. Too much hassle to order online with Belk.

One customer service agent told me they would price match a sale price I found at another store. I purchased the item online as instructed and then reached out to have my price adjusted. They said they do not accept price matches. So now I’ve paid 100 for a set of pajamas that were sold elsewhere for 35. They refused to cancel my order when I requested so now I have to return the pajamas and lose even more money on shipping. $25-30 dollars spent on taxes and shipping for an item I won’t keep and would not have bought if they were upfront/clear about their policies. Unacceptable!!

On 10/12 was in the Valdosta store shopping for another Body Shaper due to a recent mastectomy. I asked for assistance from Associate: 028316. I advise I was wearing a Maidenform brand and I wanted to try another brand. The young lady had very little knowledge about the products in that department but I took the information, thank her and continued to search. During the search, I stopped and stood in the department for maybe twenty minutes or so because I realized that I had not sent out an important reminder text to the group of Ladies that I meet with on Saturday nights.

What happened to the customer is always right??? I have such a bad taste in my mouth... I bought a beautiful crown and ivy 2 piece pajama set. I signed up for a new credit card and received a discount. I was very happy. However after washing it shrank. I went to the Mooresville location for a return. I was berated for not keeping the tags or the receipts. I wanted to show the receipt on my bank account but that wasn't enough. I had never wanted to return something so beautiful but now to small. The supervisor Rekha was very short with me and actually had a smirk on her face. Unfortunately I have never experienced this before and will avoid coming back. Oh, BTW I was an owner of a franchise and my grandparents owned a department store. I know what quality customer care is all about!

I buy a hat with them, was my first order so they supposed to give me $10 off, I try to use the code, don’t work, so I emailed them and wait 2 days with no response. The hat arrive at my house, it was a gift present to my sister that is not from USA, she open and I was mortified, the hat has stained of makeup inside and a stain at the back, and the stitching in the back is fading, I call back to complain and they wanna exchange, but my sister is leaving Saturday and she will not have the replacement before she go, they don’t do anything about it other than repeating the same answers like a robot. Please don’t buy from this store, is a bad customer service and you will lose your money and time.

Ordered pair of shoes and a designer dress online. Shoes were $140.00 on sale and dress more than that. Shoes arrived missing one shoe from box and of course now “sold out” online. Dress had been worn with filth present under both armpits and a red a lipstick stain on the center of a lemon yellow dress. I’ve thrown clothes away cleaner than I received supposedly new! Called customer service and emailed customer service but did not receive any acknowledgment from Belk. I’m about done with Belk. I’ll be taking my business to Saks or Nordstrom.