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Belk
Belk
Overall Satisfaction Rating
1.56/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    4
  • 1 stars
    33
Based on 41 ratings submitted in the last year
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Belk

belk.com

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109 Belk Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Dec. 13, 2018

I ordered an item that I was excited to have on my coffee bar for Christmas, I had bought some other matching piece that came fine but this one item kept coming broken. Every time I would call the minute I opened it and all Belk would do would send me a new one. That was fine after the first time but by the 4th time it was a little ridiculous! Not once were they sorry for the inconvenience. No refund of my money - nothing - just want to keep shipping me the same item.

I had asked that they pack it better as the reason it was breaking was it had no packing, nothing on it saying Fragile. I asked it be checked and signed off before left warehouse to make sure it was not leaving there like that. Nothing - kept showing up in a thin box with no packing around it. At the end of the day I am really disappointed as I did not want my MONEY back. I wanted the ITEM I ORDERED! I finally told them, "No more. Refund my money. I am done. This has been 4 times!" Just the lack of care in shipping and to even make it right with the customer is what is disappointing. We will see how hard now it is to get my money back as now I am told it has to be reviewed by supervisors and if I don't hear anything in a week to call back?!?! REALLY!!! Feel like this is going to be another joke!

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 11, 2018

Belk use to be my enjoyable place to shop. Now with the dishonesty with the coupons I will no longer be a fan and will warn anyone and every one of their dishonesty. For at least the last year Belk has not honored their coupons. Not one coupon has been honored that I have tried to use. I picked an item with a "Bonus Buy" sign so my coupons are worthless. Who does not shop for Bonus Buys! That is what we do...and then plan our expenses making sure we have the coupons to help. Quit sending out the worthless coupons if they cannot be used on over 99% of the items you sell. Save the trees... You are wasting them!

2 people found this review helpful
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Rated with 2 stars
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Verified Reviewer
Original review: Dec. 2, 2018

I am disappointed to find that you have to spend at least $75 dollars to redeem one $15 Belk buck. Belk needs to follow example of other retailers. If you earn them, you can spend them wherever you want as long as it in the time frame. So if you spend $300 dollars you may receive $60 in Belk bucks but have to spend another $300 to redeem them, ridiculous and worthless.

6 people found this review helpful
Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

The Belk Rewards program is pretty worthless. It takes 1000 points to even earn a reward which is in the form of a coupon. So even though you receive $15 in "Belk Bucks", you have to spend $75 for the coupon to apply. It's the worst rewards program of any I have used. The Belk Rewards card is also a MasterCard that can be used anywhere, but why would anyone use it when other cards actually give you cash back for points? My advice is to use a different card and skip Belk.

3 people found this review helpful
Customer increased Rating by 1 stars!
Verified Reviewer
Original review: Nov. 20, 2018

I purchased a Micheal Kors handbag on 11/14/18, 3 in stock at time of purchase. It has been 7 days and now Belk claims it is on backorder. They claim there is a 10-day wait on all back ordered purchases (per policy), which isn't found in the Belk online policy. Problem is you (the consumer) don't know it's back ordered until after you purchase an "in stock" item that Belk happens not to have. The Belk customer service number is a 3rd party "unaffiliated" organization. They make up policies that don't exist and argue with the consumer. People shouldn't have to deal with this mess at Christmas. After speaking to a "Manager" I was given a claim number for immediate cancellation. This "immediate" cancellation takes 48-72 hrs? Absolutely, nothing they claim makes any logical sense.

12 people found this review helpful
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Rated with 5 stars
Verified Reviewer
Original review: Nov. 20, 2018

I met Valeria on my first-time walk into the store, she has an amazing personality. She was very helpful to choose the right product for me. She is also a great makeup artist. She has done an amazing job.

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 18, 2018

I ordered from Belk.com for the very first time about 2 weeks ago. I ordered an expensive (over $120) pair of boots. I waited and waited for just the order confirmation, which eventually did arrive a couple of days later. I waited for the shipping confirmation, which never came. What did arrive in my email, a full week later, was a notice that my order had been cancelled. No explanation, no timeline for when I could expect my money to be refunded, just a number for me to call with questions. Oh, yes I did call that number! I was told that the boots were out of stock...then why was I allowed to pay for them?!

The customer service person had no idea when I would receive a refund and was generally clueless about the entire situation. I had to be the one to inform the person that it plainly states that Belk does not take money from my account until the item actually ships, yet they took money from my account. Long story short, I did get the money back, but not before I waited 2 weeks. During the time this was all going on, I placed another order with Belk. 14 days. That’s how long I will wait for those items to arrive. Absolutely ridiculous. I'm done ordering from Belk.

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5 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Nov. 6, 2018

I ordered 3 pairs of Rampage Booties one in each color. I wear an 8 1/2 so that what I ordered. I received the shoes only to find they don't fit...because the website says easy return & exchange. I called to exchange. But what it doesn't say is you can't exchange online purchases...wait what! How ridiculous is that. Then they tell you you have to pay to ship it back... Again not something mentioned on the website.

I called three times. 1st girl tells me I should have order my right size. Lol was she serious. 2nd associate apologizes tells me she will email me a free ship label. That's was now 9 days ago. The 3rd time I called I wanted someone to tell me exactly where to find this policy. Everyone keeps telling me about but she was unable to locate it but proceeded to tell me it is their policy.

I sent two emails that have yet to be responded to. I tried to do a review on the website. They didn't like what I had to say (exactly what I stated here). They responded quickly saying they can't publish my review. Didn't even know companies could do that. I strongly feel they tricked me because this info was NOT mentioned under the RETURNS & EXCHANGE POLICY and because it was not mentioned I purchased thinking it would be simply a pie like every other online purchase. What really bugs me is I went back and did the MYFIT to find my perfect fit and it said 8 1/2 lol. So now how do I handle this? DONT WASTE YOUR TIME.

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 2, 2018

I placed my order on a Monday, received email stating order was in progress. Next day no email regarding shipping so I just sent an email asking how long it takes to ship? 24 hours later no response to email so I call customer service asking if they could tell me when my order will ship? She responds with, "Sorry I don't know for sure but should be today???" Next day still no email response or notice of shipment. Call customer service again, they still cannot tell me when my order will ship, apparently they have no communication with the warehouse? Frustrated I ask for them to "Cancel my order since you cannot tell me when it will go out." Can't cancel either, you have a 15 minute window after order is placed to cancel??

Does this make any sense with today's technology? I know Amazon is really good but why do you have a customer service department that cannot service the customer? Even more frustrated I let my husband handle it since he has a way with words. He tells me he is convinced the order is canceled so that I can place my new order with a reputable store and ended up being cheaper. Well today I get an email my order shipped??? Had I read reviews on Belk prior to ordering I would have never considered this store. Seriously do not know how you are in business. Worst Customer Service and doesn't deserve any stars!

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 1, 2018

Tried to order a pair of pants for store pick-up. They took the order then canceled it unilaterally. Tried to call them and they placed another order in the wrong color. Called them back and they said that they couldn't just change the order - so they needed a new order and would overnight it to me. Nothing! No confirmations and no package. Belk has done this to me before. That is, they take orders for things they don't have. They don't call you to explain why, give you options or otherwise assist. You are SCREWED!!! My advice is to stay away from Belk period. Saw they went out of business at Phipps Plaza in Atlanta probably with good reason. Would give them negative stars if possible. Worst customer service EVER!!!

2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 18, 2018

I had automatic payments set up and they were paid monthly. I also made bi-weekly payments online as I wanted to pay the balance off quickly. They run your credit multiple times even when your account is in good standing and you have available credit. This makes no sense to me! They lower your credit limit without notice (after the fact is not acceptable notice). Then unbeknownst to me after my account was at a zero balance they closed the account. This lowered my credit score 20+ points. I have tried to get answers and the customer service is rude and unprofessional. The response was that they have a right to check my credit anytime as long as the account is open and that “you should read your credit contract”. I do not recommend this credit company or Belk store credit to anyone if you want to keep your credit in good standing.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

I recently lost my husband. I returned some items to Belk for a refund and received a credit on my card. Two months later instead of leaving the credit on my card they sent a refund check in my late husband's name. They are refusing to reissue the check in my name and/or reinstate the credit. The argument is that even though my name is on the account he was the primary. After talking to 3 different people, one a supervisor, the issue is unresolved. In the end I told them I would shred the check, to close the account, do not open a new account in my name, as I no longer wish to do business with them.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 12, 2018

I ordered 3 times from Belk. The first time, I got a color variation of what I ordered. Not the correct color but the correct item. I returned it. The second time, I got another variation of what I ordered. Not correct but similar. Returned it. The third time, I must have received someone else’s previously returned merchandise. It was a white shirt with either chocolate splatter or blood splatter on the front of the shirt. There was another greenish stain that someone had tried to blot out. It was faded but the fabric was stiff and bumpy over the greenish stain. What’s wrong with these people? Does Belk just not care about their reputation?

4 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Sept. 28, 2018

I ordered Bandolino Mandie Petite jeans, Size 12 Short in Cabernet Fig and they arrived quickly and in perfect condition. I checked my Visa CC balance and activity, and there were no duplicate or extra charges whatsoever. I'm expecting the second half of my order in a day or two (same pants, in green) and expect them to arrive in perfect shape as well.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

I placed 15 Belk orders on 08/03/2018. The total amount is around $1,000, and I did not receive any one of them. Here are the order numbers: **. I contacted Belk many times, every agent gives me a different response. They created at least 3 case number for me, and nothing happened. I have to keep contacting, so they solved 12 orders and ignored the rest 3. Right now they asked me to contact PayPal. I did, but Belk refused to refund to PayPal, and they even provided the tracking number of OTHER replaced order to PayPal. I can't believe Belk has such a horrible customer service! NEVER shopping in Belk!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2018

A couple of months ago we were given a new Belk credit card, apparently Belk moved their CC processing from Visa to MC. During the transition we were sent a monthly bill where we owed about $200. Being someone who doesn't like to have outstanding credit card balances I went ahead and paid the full amount due about 2 weeks prior to the due date. Well, the payment was posted to the older account (the one tied to the older credit card). In the meantime we are getting letters and notices from the underlying bank (Synchrony Bank) stating we are past due!

We have spoken with Belk 4 times and they refuse to move the money from one account to the other! All they say is that it is a process that may take 30 days! This situation is totally unbelievable! The issue can be fixed with a click of the keyboard! We are totally disgusted with Belk. I wrote their CFO yesterday asking if he could get this done. We will never shop at Belk again! They were bought out recently by a private equity firm out of NY. They are having a difficult time and I can see why! The way they treat their customers is disgusting! Instead of correcting the posting of our payment they would rather see our credit impacted by some bank they scooped up to handle their cards. Don't deal with these people! They could care less about customer relations. Just don't do it. Let them know that without respect for the customer they are history.

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 13, 2018

Beware if you use a debit card. They will take out a "preauthorization for the full amount" and then as it is shipped will debit your account the amount shipped. The problem is it takes 3-5 days to get the preauthorization back in your account so in actuality you are being billed twice and then credited back. Make sure you have enough money in your account!!!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 9, 2018

I have left only positive reviews on experiences with other companies, but I feel strong enough about my negative experience that I needed to write a review. I had the same experience as a customer below for billing me twice, then it took 5 days and two phone calls to get it off my account. Second, their return policy is crap if THEY DO send the wrong items, or you simply need to return. This is not a company that can survive in the internet shopping age. Everything added up to a poorly run or staffed company in all areas. I will never, ever go to their site again even if the prices are better, because it's not worth it.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 13, 2018

I hope I could give ZERO star. Two of my orders were cancelled without any reason. They did not even let you know that your orders were cancelled. This company is just collecting your credit card information. It is very dangerous! Be very careful of this company!!!

7 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: June 20, 2018

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label but after having the two items in their possession for weeks now, I do not have a refund for the shirts. Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time I called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so I could return the shirts without paying to return the incorrect item.

And by this time, I was done with Belks so I sent the items back and it has been weeks, when I called several weeks ago I got one story, then I called the next week, I got another story, when I called earlier this week and spoke to a VERY, VERY young sounding man who was not able to help me because I was upset and I was not polite enough for him. I called tonight to be told they sent me two more shirts (oh, really, and on what planet did they think I wanted two more shirts) and so they are not refunding my money because I have two new shirts... let me make this perfectly clear... I DID NOT RECEIVE ANOTHER PACKAGE FROM BELKS, I DO NOT WANT ANOTHER PACKAGE FROM BELKS, I do not want anything from belks except my money back.

It has been weeks & weeks & weeks. It's $60, they can't possibly need my money that badly. I want my money back. Their people are inept, slow, great at giving lip service and hope you just go away. It has been weeks. I want my money back and for the trouble you are giving me, I would like to respond by posting five reviews about your store for every day I get no response.

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10 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: June 9, 2018

I saw that there were several reports of problems with orders from the Belk.com website, but thought the experience would be better if I ordered from the website and picked it up at the local Belk store. This saved both shipping and the time I would have spent hunting down the item in the store. At first, I thought this would be easy. I received a confirmation email; and later, the email that my purchase was ready for pickup. When I arrived at Belk, I asked the woman at customer service where to go. She thought the pickup desk was on the third floor, but when I said that most stores have pickup close to an entrance, she called and found that it was, indeed near one of the other entrances.

I went to the designated spot, and there it was: a desk with a large sign that said Online Order Pickup but there was nobody there. I waited a while, and then sat on a nearby chair, prepared to snag any Belk associate who ventured near. It never happened. I finally called the store. The desk had no extension, so I tried calling a manager. No answer. I left a message to send someone to Online Pickup. Finally, I decided that the only option was find my purchase myself. I did find it on a shelf with other pickup items in an area in the back where I probably should not have been. I took the bag with my name on it and left the store. The next day, I received an email that my order had been picked up. I wonder how they thought that happened.

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9 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 14, 2018

I placed an online order. Two items did not fit. Called to exchange only to find out to do an online order exchange you have to go to the store to exchange the items. This defeats the purpose of online ordering. Once at the store, I wanted to pay my balance. The return really confused them on my balance. It is simply subtraction! The clerk, who was very kind but her ability to assist me was greatly restricted by company policy. I went to my car, called customer service and 48 minutes later they finally figured out what I owed and wanted me to pay them $10.00 to pay them!

I left a credit balance on my card to cover the cost of the items I had reordered and closed my card. Belk then decided to cancel my order. I called customer service for a refund and was transferred to Synchrony Bank. They do not allow you to speak and will not return your credit to the credit card you paid your bill with 'because they can't credit a card that is closed'! WHAT? Bottom line, they are mailing me a check which I should receive in 5 to 15 business days! Suggest ordering from a company that cares about their customers, offers customer service and understands the meaning of 'online ordering'. Done with Belk... There are too many other, better options to online shopping!

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10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 5, 2018

The products at Belk are various and great. Many excellent sales and very quick shipping. No shipping costs with purchase > $99. I would recommend to anyone looking for most anything.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 27, 2018

Shirts looked great when received. Washed as I always do with new items. They came out of dryer all wrinkled and looked terrible. I ran through dryer again to remove wrinkles and they looked terribly wrinkled. I think these must be a "knock off " illegal item as I doubt Izod would jeopardize their logo with such crap. You need to investigate whether these are an illegal use of Izod label. I would like a prepaid return label for these three shirts and a refund of $53.01 including tax.

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 11, 2018

My checking account has 2 pending charges against my available balance. 1 charge is for the entire order amount and 1 charge is for one item that shipped separately. I have a reference number I received from a customer service rep (**) in regards to this matter, but the additional charge (authorization) still remains. I need this matter cleared before any additional charges I'm expecting to clear my account come through. I can't wait 2-3 business days for the incorrect authorization to come off.

6 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 6, 2018

I purchased several items in one order. The items came in too small. When I called to find out how to return they say to me you have to pay to send them back. Okay upset because who still makes the consumer pay for returns. I wanted to reorder one of the items. They raised the price from 49.99 to 130.00 within days because they were having a buy 2 get one free sale. Still does not equal to the 150 it would have cost to buy 3. My return has been with them now for 3 days. I call to see where my credit is. They tell me it will take up to 15 days for them to process my credit. WHAT?! Why? You make me pay to return then take 15 days to credit me. I WILL NEVER ORDER FROM THIS PLACE AGAIN!!!

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 26, 2018

I opened an account with them a while ago. I have always paid off my credit card early. Never making a late payment of any kind. They have closed my account. Said that I had too many credit cards open and due to something that happened years ago that they have made the decision to close my account. I can say that I will never spend another dime of my money in Belk's. Personally if they don't want someone to have a credit card then don't allow them to get one. Don't let them open an account and then close it without telling them.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 20, 2018

Last week Belk had an amazing sale on their Laredo and Dingo boots. I excitedly ordered many, many pair for myself and as gifts for others. The online experience was horrible because as I was trying to check out I kept getting messages that some items in my cart were no longer available. Knowing how amazing this sale was I wasn't surprised that things were selling out so fast so I was understanding and kept going through the process and updating my cart. After finally getting everything straight and assuring that all the items in my cart were still available, I finished the checkout process and got the email confirming my order. After a week of not receiving my packages I check online just to find that my order had been cancelled.

I call customer service to find out the reason for the cancellation and was advised that the items were out of stock. If said items were out of stock then they shouldn't have been sold to me. I ordered 12 or 13 pair of shoes and EVERY SINGLE PAIR was out of stock?! Additionally, only after calling customer service did I receive emails advising me of the cancellation. Upon reading these reviews I see that several others had a similar experience and were given various different excuses than what I'd received. Extremely disappointed in Belk. I understand that losing my business will not affect them but if they continue to conduct business in this manner they will continue to lose customers. I will never purchase from Belk again.

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13 people found this review helpful
Customer increased Rating by 3 stars!
Verified Reviewer Verified Buyer
Resolution response: April 10, 2018

I just wanted to let everyone know that Belk has went out of their way to make this right! They are giving gift cards and percentages off the next order and so on! I have been a long time customer of Belk until the boot deal. After all they have done to make this right, I will be back shopping there again!!

Thank You Belk!

Original review: March 19, 2018

Belk put a sale on Laredo boots and dingo boots. I was on the site when the boots went on sale so I hurried and filled my cart full. A couple of pair I ordered was sold out so I immediately got an email after I place order and said they were out but I still had several pair that was being processed for delivery. A week went by so I call Belk. They tell me oh a shipping label has been created and I should receive my boots this week. I talked to several customer service on the days before and they all have had several stories as to why my boots were running late on shipping. Today I got cancelation notices on every pair I ordered. They said it was a system glitch and they could not sell those boots at that price! This isn’t the first time or the second time that this has happened. THEY DO NOT WANT TO HONOR THEIR PRICES!!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 18, 2018

I placed a order for Laredo & Dingo boots they had on sale in a flash sale. Bought several pairs checked out and received confirmation of order on the 15th. I went online to check order and said cancelled. So I called customer service and was given 2 different excuses as why the order was cancelled. 1 They’re not available (they were when I ordered them). 2 It was a site error (yea maybe you disproved them). Then I was offered a $20 credit and 20% off next order (No thanks. Don't like how you do business) then asked to speak to supervisor. She said the vendor cancelled their order. Ok? Which one is it told her seems like your company just wanted a bunch of people’s information and credit card #s.

She then said she would have a senior supervisor contact me within 24 hr. Waited no one called. I called back and was supposedly connected to senior supervisor which was extremely rude. He told me no one was getting their boots. All orders was cancelled. Asked to speak to his supervisor. He said I would have to call corporate & hung up on me. Didn't give me the number or anything. So called them still waiting for a response back. They had pulled all the boots offline but now they are starting to show back up at a lot higher price. They just don't want to honor their price. Will not ever order from here again.

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4 people found this review helpful
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Belk Company Information

Company Name:
Belk
Website:
www.belk.com
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