Belk Reviews

I will NEVER shop at a BELK store again. They will not return items that you have a receipt for the price you pay. I didn't want the money back. I would have used a gift card but they said no. I won't waste my money in this store again.

Place an order for granddaughter Easter dresses. Found saw it was the shipping address within two seconds tried to change it. So then press submit to cancel order. Could not verify that it was cancel. Place call within 30 mins, was on hold. Nobody came on. Finally hung up and then walked out. Got in the car and called again and then finally connected with someone. Upon which she said, "Too late." It has been later than 15 mins. Now mind you I had been on the phone waiting and it has now been less than a hour. I could try to change with UPS or FedEx and we all know how that works. They have my money so they do not care.

I made an online purchase and returned it because it didn’t fit. I had to pay $10.95 to shipping and handling then I was charged an additional $10.95 because it was an online order. So in the end I was credited less than $2. If I had known this I would had donated the item. I reached out to Belk and was told that was their policy for online orders. Shame on Belk for such poor service. I will never purchase anything from them and will unsubscribe to all of their ads

I ordered a dress online from Belk that did not fit me. Because I was sick with a cold, I did not drive to the Belk store in Winston Salem, NC until about 6 weeks after purchase. The representative there could not have been more helpful and cheerful. I am relieved she refunded the full price and only needed my Visa card to do it. Thank you!

I am using their credit card. Their customer service is pathetic and not up to mark. I am traveling abroad and trying to use their card which is not going through. I called them multiple times now and every time I called them they assured me after verification that it's good to go but every time I was embarrassed after making a transaction as it didn't work.

I placed three orders before Christmas. The first order I was sent a men’s button down shirt that was unbuttoned, extremely wrinkled (it looked like it had been crumpled at the bottom of a hamper) and no tags on it. The shoes I ordered were sent without a shoe box and quite obviously another returned item that had been worn. The second order I received the wrong size and color of the item I ordered. The third order was also the wrong size, style and color. I will never order from Belk again.

Horrible customer service. I tried to return an item and they said they would send a shipping label via email. It’s been weeks now and no shipping label. Called customer service several times for them to create case numbers. They have lost a customer and I will close my account. With their shady practices, I foresee Belk closing and going out of business very soon.

Belk is a complete rip off!! Do not shop here!! Because I didn't use my credit card they canceled me after less than 1 year. It caused my credit score to go down more than 15 points. This is a horrible storeto shop at their coupons and rewards are a bunch of bull c***. Total rip-off. Go anywhere else but this store. Customer service is horrendous also.

I made a purchase for $167.28 for Christmas gifts, and was charged immediately, Belk states that you don't get charged until the items ship.. That's not my problem. The problem is that I get emailed that my complete order was cancelled and customer service can't give me the details.. I have money available because they charged me already, The shipping and Billing is correct.. I don't understand why it's cancelled.. If the items are out of stock just say so.. Never Again Belk.. I'll spend my $$ with someone else! NOTE: As I'm typing this my order has just been refunded in full! It wasn't a $$ thing..

Ordered luggage online and received one piece that was not in a box with labels taped all over the case. It was scratched and the inside dirty. Looked as if used. Returned and have been waiting on a replacement. Called customer service and they stated replacements were not a priority. They did verify that the return was received. Very poor customer service. Unethical sales practices. Also informed that I could not return to the store. Item had to be mailed. Disappointed.