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In tiny print beside your item it may say Marketplace. This means you are purchasing from a third party and if you need to return the item, you must deal directly with that seller and return shipping is not refunded. In my case it's Ever Pretty. They had only a voicemail but no one called after two days and then took 4 days of back and forth emails for me to get a RMA# which you have to have to send it back at your own expense. I bought from Belk.com because it had been easy in the past to return items to the store but this time I didn't catch that little glitch. When Amazon flooded the market, Walmart tried the same approach as Belk and it backfired terribly which is why you can now return all walmart.com items to a Walmart store. At least for me, Belk.com will lose my business. Not because they didn't disclose this issue but because it's no longer convenient to order from them when I can't return it to the store.
I placed an online order in December. I did not get all of my order. I figured it was because of the Christmas rush. I order three dresses in February and now it's March still haven't received my order yet! I called two weeks ago because when I checked my order status, it had been delivered to NY! I live in Tennessee! I have never lived in NY! They offered to resend it. I wanted those dresses so bad that I accepted their offer. Still waiting. I called today and it's the same old story, "We can resend them." I've had enough now! Just refund my money! Their customer service sucks. No one can tell you anything! I love the store but I really hate their online shopping. The website is hard to navigate also.
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I've been try to get my issue resolved with unauthorized purchase after I made purchase. And keep getting same reply like it's an automated chat. 8 days now and still same reply. Someone is using my credit card from their company and they have done nothing about still.
I ordered a ring from Belk for a little over $100. When it arrived it was an empty ring box. I contacted Belk through email so I would have a paper trail, but they stopped communicating with me. Customer service is a joke. They want me to file a claim with FedEx even though the package had not been tampered with...Belk just sent an empty ring box. Now I'm out the money. Do not order from Belk!!!
Placed a order online for 150.00 worth of clothing from Facebook (I know I should know better) and I am in Canada so had to pay in American funds, and was given a tracking number. Was really excited and waited patiently for my order and when it finally came it was a ring which I never ordered. I emailed them and they said my order was set to a different address and would I mind keeping the ring and they would give me 90% of my money back. I said no thank you and for them to send me a label and I would send the ring back to them and they can give me back all my money as the ad said 100% money back guaranteed. They emailed me again and said it would be a lot of trouble for them to get the ring back and would I mind keeping it and they would give me 60% of my money back. What the hell how about all my money back.
So I got a hold of them again and as it stands now they have put a request in and I will be refunded my money in the next 30 days. Why 30 days? You took the money out of my account that day why do I have to wait 30 days. I am almost certain that I have been scammed as I have got nothing back so far. Sorry for the long rant but I do feel a little better. I would not order online from this company if I were you.
If you order online w/ Belk, don't do their Belk Marketplace. They're trying to do what Amazon is doing and it's an epic fail. The Marketplace is stuff coming from anywhere in the country or world, in other words a third party that has nothing to do with Belk. If you have to return it, good luck. At least w/ Belk, you can take it to the store for refund which has been smooth for me. No problems. I ordered something from the Marketplace on their site over 2 weeks ago and the carrier is still waiting for a shipping label. I can honestly order the same item on Amazon and it would have been here by now. Pay attention to the Belk Marketplace though and forego buying anything from that when they run their continuance sales. It's so frustrating. I'm not sure why Belk would put a stain on their name by doing something so horrible to their customers.
Impossible to return an item. Bought $100 worthy of bras. Didn’t recognize my order # online. I called and they gave me a case#. Said they would send me a return label. Never got it. Had to call again. Aside they assigned me a new case #. They called me back about 4 weeks later from a # I didn’t recognize. They closed out my case because I didn’t answer two calls from an unknown #.
I first shopped at the store while on vacation and found items I really liked. When I got home, I decided to order some things online. I followed the instructions to return about half of it and never got my refund. An email to their customer service got no reply. The tracking number shows it was received by them.
I returned a handbag the day after receiving it in the original condition, packaging, tags, etc. Was quoted refund amount minus $9.95 return shipping fee. Received email in addition to quote stating my refund total after shipping fee of $9.95 which is the highest I have ever paid to return an item. Nope, they charged me $20.95 to ship it back!! Emailed, called customer service, told yes they see I was double charged, puts me on hold 10 minutes comes back and says they can't do anything for me that is the refund amount! NEVER AGAIN WILL I USE BELK!! WHAT A SCAM!!
I decided To treat myself and bought a $600 ring which was morganite and rose gold which happened to be on sale from $2k. I ordered the ring on November 18th. It was supposed to be shipped to me by November 22nd period. Today is December 27th and I still have not received my ring, or my refund. By the 22nd I was already calling inquiries because the FedEx tracker never updated. They kept saying delayed. On the tracker it said that someone had to be home to receive delivery. Perfect because I work from home.
I called Belk and spoke to a supervisor who said that I would not be able to file a claim until it was 15 days past which was December 5th period I happened to be going on vacation December 5th but I called that morning to start my claim. After my 3rd supervisor call, I was told that I needed to call FedEx and file a claim. Why would I need to file a claim for a product that I did not ship.
After my 3rd supervisor call, I was told that I needed to call fedex and file a claim. Why would I need to file a claim for a product that I did not ship. I want to head and file the claim anyway, for fedex to send me a letter saying that the original sender, which is Belk would be the one who had to send In a claim. I have been getting the run around from Belk since November 22nd about my product and my refund. All they keep telling me is they are processing it and due to the complexity of this it's going to take longer. $600 might not be much to some people but it's quite a bit in my household.
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