Belk

Belk has always been my favorite store. No matter the location everyone is always so cheerful and helpful and the selection is always so great and of wide variety. My size is an 11 in pants and a LG in tops and I always find something in my size that looks great and I ALWAYS save tons of money. I even order online some and have never had to send a thing back it came on time and was just as advertised. Belk has constant sales and other opportunities to save money. I buy more than clothes at BELK and never have I had a problem. I am so glad I have 2 nearby! This day and time it is hard to find decent clothing that fits my personality and my budget and Belk never ceases to amaze me!

My husband and I shopped at the East Dale Mall location in Montgomery, Alabama on 12/14/2018 in the Men's Clothing Department. Tarence was our Associate that assisted us. He did everything he could to make sure we had a great experience. We left there feeling appreciated, satisfied, and welcomed with wanting to give Tarence a shout out. Let him know we said Thank You and Great Job!! :)

I met Valeria on my first-time walk into the store, she has an amazing personality. She was very helpful to choose the right product for me. She is also a great makeup artist. She has done an amazing job.

I ordered Bandolino Mandie Petite jeans, Size 12 Short in Cabernet Fig and they arrived quickly and in perfect condition. I checked my Visa CC balance and activity, and there were no duplicate or extra charges whatsoever. I'm expecting the second half of my order in a day or two (same pants, in green) and expect them to arrive in perfect shape as well.

I went to pick up a repair from the jewelry counter the Belk in Bristol Tn last week. The counter was a mess, the floor was a mess and there was junk everywhere and the displays were a jumbled mess! The lady I usually deal with was off that week according to the new manager of the department and that this chihuahua was mad at her. She went on and on about how awful this lady was and that she didn't need her help. All she could talk about was how the previous manager who I also know Sandra wasn't smart enough to run a department right, and a nice lady she was making fights with and she was going on some trip that another customer was paying for and that Belk better let her go and how this lady Pat was always buying her expensive bags, trips, etc.

Placed an order for a pair of training shoes 2 weeks ago, money was taken out of my account the same day and I still don’t have any shoes. I’ve emailed Belk saying that I haven’t received the shoes and that the only thing I have is the confirmation of the order being placed and that it says the order is in progress. When I go to my account it shows that I don’t have an order so I can’t even track it. If I ever get a refund or the shoes I ordered I’ll never order from the company again! The long and the short of it.... Buyer Beware!!!!

If I could give 0 stars I would. Very disappointed with the customer service I received today. So I ordered a pair of Miss Me jeans while receiving 30% off, was later advised they were out of stock and my order was cancelled. When I called was advised a note would be put in my account stating I would be able to call in and order a pair I liked once my size was in stock. Well of course they never got the same type in. Long story short I called in to place an order after finding a pair only to be told I would not receive my promised discount because it must be the same item. There was absolutely no customer service skills involved in the call. I was unable to get my jeans at the price I was promised. I have been a card hold with Belk for a long time. After this I will be taking my money elsewhere!

I placed an order online on July 17. I received confirmation for the order and on July 18 received a notice that 3 of the 4 items had shipped with an expected delivery date of July 23. The next schedule of events is a little lengthy so please bear with me. July 19- left Fedex in Concord, NC and later that day was received at Fedex in Martinsburg, WV. No more tracking info until accepted at postal facility in Stephens City, VA on July 22. 2 hours later- "delivery exception, rerouted to correct delivery address". July 23 shipment info sent to US Postal service. July 23 left Fedex in Martinsburg, WV AGAIN!!! July 23 in transit to Postal Service in Front Royal, VA- which is 10 miles from my house and where any mail to me ships from to our small city post office. Good- right? NOOOOO!!!! At 2:42pm on July 23, there's a new tracking post- In transit to Greensboro, NC!!!

I've shopped at Belk since I was a child and have had a Belk Rewards card for many years. A couple of years ago, I decided to start paying all of my bills online to save paper and money needed for stamps. This has worked out great for me, and I always pay my bills on time, usually through auto payments. I don't shop at Belk every month, and I hadn't noticed that a year had gone by since I last shopped and paid a bill for Belk. But I bought something in May and again in June. Today, I was completely shocked to receive my July electronic bill saying that I was late on paying the June bill, and I was charged interest and a $25 late fee! But I never received a June bill! I checked through my spam and trash, and nothing was there. I receive emails from Belk several times a week announcing sales, so why didn't they send me a bill?

I purchased a pair of shoes on the Belk website. When they arrived, I was surprised that there were two left shoes in the box. I immediately called customer service. They sent me a FedEx label to ship the shoes back. However, when I received an email that the return had been received, they only refunded the price of the shoes. I was not refunded the $9.00 it cost me to have them shipped to my house. I called customer service and they said they don't refund shipping. I still can't believe they made a huge error on the order and they still expect me to pay shipping. I'm very disappointed and won't be shopping at Belk anymore.