Belk Reviews

I received calls from unknown number. Apparently I was late paying a bill I never received. I get paper bills. I do not shop there often so it is not a regular bill I pay each month. They decided they are sending bill electronically now. I do not have the app or read the numerous emails we receive. Now I have a late charge. I pay my bills always even early. They want to charge 2.00 for paper bills. Isn't doubling my original bill enough for you? I called your customer service. She kept right to reading your script. Knew nothing else. I cancelled. Will not go back to store again.

I placed an online order for a shirt as a gift for my father. I was charged $10.95 for shipping on a $70 polo shirt. Ok, I can understand that charge. The shirt was too big so I had to return it via United States Post Office since I live on the west coast and there are no stores near me. The return was initiated on Jan. 27, 2026 and today is Feb. 23, 2026 and still no refund back to my credit card. I called customer service and asked why I have not received my refund and to let me know the status. The representative told me the return was accepted and that I would get a refund in the next 4-5 days. The refund amount will only be $57.04 on an $80 purchase!! Not only did they charge me for shipping both ways but it's been a month with no refund!! If there was a store near me I would have returned it in person. Belk should make exceptions if you don't live by their locations and waive the return shipping fee. Never ordering from Belk again.

Belk customer service online and store are at a all time low. Customer service online have constantly told me they are reporting my concerns, or notating/crediting my account. I have checked too many times and found this to be straight out lie. This has become the norm and a way to end call. Items in store are mostly what you can buy @ a bargain store, just at a higher price. You have to find help with becomes no help. A lot of I don't know. I will advise you to check quality, material, size etc @ store before you buy online.

If I could I would give you 0 star.. You close 3 of my card already just because I paid and did not use for couple of months. I had two Belk rewards card and one belk mastercard. Paid on time sometimes twice a month. You are most disgusting company. I will never buy anything at belk ever. You actually did me a favor.

Bought a pair of boots on sale. Paid over $10 in shipping just to have them sent to me, then they took another $10 out of my total refund just so they wouldn't have to pay for the shipping the return back to them. So the boots didn't work, and I'm out $20 in shipping cost just for using them. PASS. Would rather use Amazon. Will not buy from here again!

I went to Belk today to spend my $15 in Belk cash. I found a Michael Jordan jersey that was in the clearance area with a green tag on it. The sign shows that the green tag item should be 60% off. The tag was stapled into the inside of the label the associate said we don’t sell these. It came from another store. That’s probably why it was tagged that way. When they went to ring it up, it was only 25% off. I stated that the green tag shows it should be 60% off. She would not honor it. I asked to speak to the manager. She proceeded to go over and get the Manager. He came over and said oh this must be tagged wrong it is only 25% off. I said your own people put it over there. You should honor it. He said no a customer must’ve put the green tag on it. He proceeded to try to appeal the green tag off in which he could not. It was peeling all apart the tags are not easily pulled off and put onto something else. They rip up into shreds.

In Dec., 2025, I placed an online order with 3 items, 2 Bake & Takes, & the third was a D&B Purse. One Bake & Take arrived broken. I reported it, followed the requested steps, & received a refund quickly. The second Bake & Take arrived in an oversized box, which should have also contained the D&B purse. Since each item had shipped separately, I kept waiting for the purse. It never arrived. I have since spoken to Danielle, Brittany, Wendy, and Denesha. I have been given the run-around, all of which leads to nowhere. I was told by all reps that once merch. is shipped, Belk has no further responsibility for it. Yes, the box was delivered but the purse was not in it.

Finally received my refund after 3 months. When I called the customer service to ask them about the 20% voucher for my troubles I went through that they promised me. I was integrated as if I were lying specifically the agent as the name of Danielle. Very unprofessional from the start to end. Did not try to resolve the issue whatsoever. Horrible customer service.

Purchased shoes for Xmas gift for husband. I didn’t check the inside. They were not matching. So upsetting. Now they say, "Out of stock. Just send them back." Will never do this again with Belk. How 'bout, "I’m sorry let’s get you 25 percent off next purchase for our mistake." Nothing. They didn’t care.

They are not only the worst to order online they will take your money. Cancel your order for no reason then tell you they can’t tell you why they canceled your order. The worst customer service experience ever. Do not waste your time with this store. If your name pops up on the database, they will cancel your order immediately.