Consumer Complaints and Reviews
On April 10th 2017, I ordered two gifts to be sent to the same exact address. Both were to arrive by April 18, 2017. One did and the other still has not. Today is May 6th. I have called Belk, no less than four times. The first time, I was told the post office had it. I called the post office that day, and they did not have it. The second time, I was told that it never got shipped and that they could resend it. The third time, I called they supposedly put a claim ticket on it and sent it to corporate and the would call me in two days. I waited three days, and called back yet again. The fourth time, I was told corporate was still reviewing it and as of today whoever was supposed to call me has not.
In the meantime, I called my credit card company to see if they could help me, they discovered that the one item was never processed to begin with eventhough I still more than enough available balance on my card. The fact that no one from the Belk's has bothered to acknowledge that they messed up, or even apologize has lost them a 30 year customer.
I returned an order using the return label included in my order. I contacted customer service to see if Belk received it- turns out there was an additional label that needed to be paid for. Nowhere did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to reorder the shoes I was returning in a larger size, but not anymore.
I ordered 13 clothing items and kept only 2 - 2 of which I was semi-happy with. None of the items look like what they do online. The clothing is much larger than the size I ordered. When I complained to customer service, my return shipping was not reimbursed nor was there any empathy in the rep's voice. I was offered a 10% off coupon my next order...an order that I will never be placing.
Ordered Laredo cowboy boots that were on sale on 3/17/17. Got an email stating that my order was canceled on 3/20/17 because items were no longer available. They were "available" when I placed my order!! All of my friends are getting these emails from Belk as well. This is completely unacceptable.
It all began when I was with a friend, I found a really pretty dress and it was $100. With the discount the card offered me I paid $51. So, the first month payment goes around, I paid $25 the 24th. The second month comes around for the next payment of $25 which is nearly my complete purchase. Then I read it says another late fee. I was on time paying it. I called and the late fee got lifted. Then the third month comes around, I get another late fee third time. I get a late fee when I've been paying on time but this time it came with a letter saying "Because I was not paying my payments on time, my spending privileges will be discontinued."
I called customer service. At this rate, my balance was over $100. I asked "Why in the world am I getting charged late fees when I'm not late at all?" The nice gentleman who dealt with me told me that it could be my account and to give him the information and try a payment to see if it goes through. It did. It was a very same info I did on the last two. So, on top of having to pay 49$ by tomorrow while I already paid 37$ to get back my spending privileges at Belk. All of this over a $51 dress, I am spending money that I'm not even using on the card but no clothes a show for it.
I advise anyone who like having money in their account to not get a belk card. This system is flawed will mess up your account number. You'll be stuck like me paying $200 over a $51 dress due to their lack of automated system a processing payments to dodge a $10 fee with a customer service agent, when really it shouldn't be charged to talk to a person for a payment.
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I went to the Mall of Georgia - Buford, GA. today shopping for booties. After walking the entire mall, I came back to Belk to make my purchase (the booties I had found wasn't exactly what I was looking for, but I decided to buy anyway). While looking one last time I found a pair of Lucky Brand just like I wanted that had been misplaced. Excited, I tried them on and they fit perfectly, but there was damage to one boot.
I ask the customer service lady about an extra discount and she said she'd have to check, 15 mins. later, I'm still waiting for her to return. I finally decided to just go ahead and pay for them, when another customer service person comes to the counter and ask if everyone was being waited on, I was at the counter, next in line and she starts with the person behind me!!! Completely ignoring the fact that I'm standing right there!!! So, I put the boots on the counter and walked out, enough is enough. Belk has always been my favorite go to place, not so sure after today. And one more thing, I drove 60+ miles one way to get to this store!!!
I placed an online order for a total of $67.54 on 1/1/2017. I purchased the items using my Visa charge card. My charge card account immediately showed the pending transaction for my purchase. However, I just saw that today Belk had placed another pending transaction for $30.50. I thought it was a fraud issue. However, before disputing the charge I sent a chat request to Belk.
I explained the situation and received a response from Harley. She said that once the items ship I will be refunded the second pending charge for $30.50. I wanted to know why this would ever be their process. They have held the purchase amount of $67.54. When I tried to get a better explanation she responded with "Like I said you will get the second chargeback." It is a horrible practice. They would just make up some amount and take other charges from my account. I will never ever order from Belk again. I wonder what happens if someone never realizes they just go in and hold additional funds. The "canned" responses from Harley made it obvious they receive a lot of complaints about this. I have never given a review for any experience or item purchased. But I would not want someone to have this same horrible experience.
I went in to make a purchase using a gift card and my debit card. The associate lacked the knowledge to perform the transaction. She tried to perform the transaction and ran the gift card through and when it came to me using the debit card she did not know how to do both, so she voided the transaction and tried to perform again. It didn't work. So she call the card company and found out the transaction is pending in Belk's system and there's nothing anyone can do about it until the funds are released to be returned to the card, that's if the transaction was actually voided. I would have to wait up to 7 days to see if the money is returned to the card.
The associate asked me if I would like to use my debit card to continue with the purchase as if I would after dealing the whole ordeal for at least an hour. I would not give them one more dime! I then had to request some type of proof that the transaction was cancelled, couldn't trust their word. Very disappointed with service!!!
I have shopped Belk's ever since they opened in McKinney. Up to this time, it has been a delightful experience. The new manager has totally ruined the Petite Department. It is the petite section and everything is so high that it is impossible to locate or shop the clothing. We are not 6 ft. high or we would not be in the petite section. It is a big mess as nothing is put together and my fellow shoppers all agreed that the store has lost so much character that we have enjoyed in the past. I am so sorry you have let this store go as think you will lose a good deal of business. There are other stores but hate to see Belk lose out and become Wal-Mart type of store.
This Christmas I decided the bulk of my shopping online. I also decided not to use a single credit card and pay interest to Capital One or Amex etc. I used my bank debit card and made a purchase on Black Friday and it purchased and shipped just fine. Two weeks later an additional order that I placed on Belk.com was a simple and easy proccess; so I thought. I see the hold on my bank account for the 120 dollars and think no problem. I then get an shipping notice about 48 hours later and the next day I see an additional pending charge for 120 dollars. I call customer service and get the same answer that it seems many other shopper have gotten. The whole double hold/ship thing. It happy about it but no major deal; I'm not Bill Gates but I have extra money I keep as a cushion on credit cards should I need them.
I was told by some rep who was in a super hurry to get off the phone that one item was going to ship later and that I would only be charged for 105 and they would charge me for the last item when it ships. So the holds fall off and a 105 dollars clear my account. I wake up this am and I have another 120 dollar hold on my account. I call customer service and I get the same runaround that they must read from a script and per the customer service rep this was normal, ahh it was my banks fault not Belk's, and it's Saturday so no manger is available to speak with me. I guess she ran out of script because all she could say was to read the terms and condition on the website.
Then my wife got involved and called up there. She is real sweetheart but she only had two settings. Sweetheart or Mrs. Hyde, wow she got to a manager in less than 45 seconds. He kelp telling us it was only a temp hold and I would only be charged when the item shipped. That they have no record of the "duplicate hold" and that it was the bank that placed the hold. Well that's where they stepping the landmine. He was adamant that I had been charged for anything yet. It would have the above mentioned actual charge of 104ish and then be charged for the last item when it arrives. But that they had not charged me anything? Newsflash: I can see the actual debit for 103 and some cents. He told her that couldn't be possible as the items had not shipped. Too bad I couldn't FaceTime him because I have the box of shipped items in my hand.
So then he reversed his position and said it all has to do with my bank's policy and procedure and I should contact them. Easy enough my wife is an OFAC analyst at the bank we use. She made it rather clear and simple that it's not a bank's policy to randomly drive out money unless requested and if the bank was having an issue with double posting she would have to be at work in the Data Center on a Saturday am trying to fix problems. It ended with him giving us the last item that was waiting to ship at no charge. That he would send it "up to cooperate" yada yada yada. Thanks for the offer but I don't want a free 17dollar sweater. I just want to ensure that I'm not gonna going to continue to get multiple charges. I'm buying the clothes not renting them. So I'm not going to rant and get all pissed off.
My solution is simple I speak with my money and I'll not shop there again online or in store. I seriously doubt Belk's will miss my business but it's the principle of the matter. We have a Belk's Men's Store at one of the malls and I like shopping there. Oh well!!! As a side note something similar happens about 15 years ago with GM and an very inexpensive part. They got to keep the 45 dollars or so but seven new car purchases between my wife and I over the past fifteen years. Not a single one is a GM product. I refuse to own one. I'm sure GM doesn't miss me but over a 45 dollar part I have enjoyed the F150s, Volkswagens, and Mustangs I've bought. Now that I'm getting ready for my midlife crisis I would love to buy one of the new Camaro's but I can get a decent Porsche for a little more.
I had ordered two pairs of boots online to find that I had been double-charged for my purchase as one of these charges was an account hold. So basically, if you plan to order anything online, plan on paying double right away and the waiting 5-7 business days to get the double payment back in your bank account. I paid about $60, but was charged $120. Ridiculous. So I call customer service wanting to just cancel my order, and the man said you can only cancel your order an hour after it's been made or when you receive the products. You should be able to cancel an order at any time for any reason. In the meantime, I'll be double-charged for items I don't have yet, and I'll be waiting almost a week until I get MY money back that they used as an account hold. I wouldn't recommend shopping online, unless you're okay with being double-charged and unexpectedly being out of money you thought you had.
UPDATED ON 12/13/2016: If you decide to return something, you can expect to wait up to a month to see your money back in your bank account. I returned one of the two items I purchased on Belk, brought my box to a FedEx location shortly after receiving the item. It only took three days for the package to get where it needed to go, but found out that it can take up 15 days for the return to processed and to see the money in your bank account. 15 DAYS. All in all, it took at least a month from the date of purchase to the date I got the money back in my bank account.
I went online to search who had Estee Lauder Gift with purchase. I placed my order this weekend with Belk as they advertise a gift. I just received notification my items have shipped minus the gift. I called customer service to complain they said I can return the items. This is so inconvenient as I live very remotely and the post office is a drive away. I feel I should have been told about this at the time of order and will NEVER order from Belk again. Bad customer service.
My son and I felt discriminated since we walked it to the kids department. I had an empty box of Nike shoes that I brought home with my son toys in it. I was asked where were the shoes that belong to that box in a very rude voice by an employee from Belks. Then I felt that I was followed everywhere like if I was stealing something. My son got off the stroller and got under the rack for maybe 30 seconds. The employee hilar at him in a very rude voice to move from there. Then not even one minute later he did the same thing but this time this lady run towards him and grabbed him from his hand. At that moment my first reaction was to grabbed her arm and pull her away from my son. He was crying badly. I couldn't even continue shopping so I went ahead and paid for my items and left.
I called corporate, I received an apology and also from the manager from that local store. HE mailed me a two $5 gift card... I feel like that's a slap in the face. WHAT this lady did to my son was torture and now my son won't even want to go inside the store. That was one of my favorite stores but because of that lady I can't go in anymore since my son refuses to go in because he is still afraid of going in. We are talking a 4 yr old kid. I am desperate to know what my rights are. I feel discriminated, bully and very disappointed with the Belks stuff.
I ordered Lancome product with a Lancome FREE 7-PIECE GIFT WITH ANY $35 LANCOME PURCHASE. They sent me my ordered product (thank God) with only 6 pieces free gift. When I contacted them they wrongly interpreted the offer and didn't do anything to resolve the issue. I'm ready to return my order and the free gift but after I read all complaints online I give up. Terrible customer service!
Be very careful when applying for a Belk/Synchrony Bank credit card. I was late just once, and was charged a $25.00 late fee plus interest. My balance was only $58 and I had not missed a payment since receiving the card. This fee can be as much as $35. Belk offers a lot of discounts with their credit card use but if you are going to have to pay a late fee this high, then it's not worth it to me. They just lost a good customer.
The product description for the 3-piece set of dishes indicated buy 1, get 1 free. A coffee cup is what was free. They didn't indicate "buy one, get a free coffee cup." I called to see if I should order 1 cup or if it would just be sent free. I was on the phone with customer service so long, it was too late to edit or cancel my order. They did a call tag on that order. FedEx came to pick it up before it was delivered. I called; the man I spoke with said that I was not charged for the order and maybe they caught it before it went out. Not true. I was charged for the order and received it about a week later. I called back and asked if I could have it picked up at work so I didn't have to leave it outside. He said no, that they will try 3 times to pick it up and leave it somewhere outside.
Later, I called and got another rep. She said I can get it picked up at work and that I would get an e-mail with a return packing slip. I didn't receive it, so I called again. This person repeated the part about FedEx coming 3 times. I wrote 3 times to the "contact us" asking for someone to contact me. This has been going on for 11 days and I have spent hours on the phone. Today I called and the lady said she would expedite it because I still haven't received the e-mail. You guessed it... still nothing.
First, I got a credit card and my adult daughter got the number and ran it up to the $500 max. I made all payments on time only to get a nasty letter saying that all of a sudden they "checked my credit" and were going to lower the max. No biggie, I still have never used the card. Finally, I reported it stolen, since she continued to use my card number without permission. That, however, is on me. I should have stopped it sooner. The biggest problem is when trying to pay it off, they refuse to take a prepaid credit card. WHY? As long as the money gets to you, why do you care in what form? They want to keep you bound to their fees and interest to get every stinking dime they can from you, the consumer. I think it is crooked and criminal.
I was pleasantly surprised by the quick response to my complaint of a wrong item delivered, for which I had to expend a return shipping cost. I was credited for the return shipping and sent the correct item immediately with free shipping, along with repeated apologies.
I bought several items from Belk. Two identical pair of pants were marked the same size but one was significantly smaller. I have to pay to return the pants. One rep told me that I can't return multiple orders in the same package so returns would be expensive. If you buy something and it comes on sale, you only have 10 days to "price match" or you are stuck with the higher price. Of course, this is not written on the online store information anywhere. I called and was a few days short and they would only give me 10% off, although the pants that I had already bought were reduced 50%.
I found the entire experience to be labor intensive and expensive given returns. Some customer service reps were rude. (Some not). I will not be buying from Belks again. I am writing this review because I believe that online shopping is gaining popularity and as a consumer, it is my responsibility to help people determine if a seller gives the consumer a good, fair experience.
I arrived right after opening. There were very few people in the store. I was greeted by a pleasant lady who asked if she could help me. I asked where the Vineyard Vines clothing was. She pointed me in the direction. I found the shirts and sweaters I was looking for. I could not find a shirt and sweater in the same size that matched. I asked another lady that walked by if she could help me. She said that was not her department.
I saw a young man that had walked up to the service desk. He never acknowledged my presence. I finally asked him if he could help me. He replied "Just a minute." He came over to where I was. He had some papers in his hand. He never put them down. He NEVER said "How can I help you?" He merely stood there. I ASKED him if there were any more shirts or sweaters like these anywhere in the store. He replied "No". I said "Thank you" and left. This is not the first time I have been ignored and slighted in this store. I went downtown to MLM – great service. Found some really nice things. Despise going into Belk – snooty, indifferent people. I will not be back. The Belk stores in Laurel and Columbus are not like this. Even the women's store in Tupelo is not like this. Sad.
This is my third and last online order with Belk. I have received the wrong item for the last 3 orders. At least this time they are resending the item with a post paid return. However until the correct one arrives, I am doubtful. Also I had to point out that when I ordered the item, it was cheaper due to a coupon, their customer service is as bad as the warehouse. Hope the new owners (Sycamore group) improve this service or better yet carry petite sizes in the store.
I was Christmas shopping in Belks when I was informed that their system would not accept any tender but cash?!? I had already spent a lot of time choosing gifts that I had to have that day. So I put my items on hold and went to the bank to withdraw the cash to buy them as they did not know when the system would be functional again. Major inconvenience. I called Belk credit card the next day to explain that I did not receive my rewards credits as I was forced to use cash for my purchases. No one was extremely apologetic but they did say that they would give me my points. I faxed them a copy of all of my receipts and to date, I have not received any credit, and this was 3 weeks ago. I have been a loyal customer for many years, but that may change.
I had not received a billing statement for two months and called the customer service to find out why. The lady was very rude and did not want to answer anything I ask her. I ask her to PLEASE confirm the address she had on file and it was, in fact, the correct address. My mother is an authorized user on the card and I explained to her that she wasn't receiving the bills anymore. I ask her if she knew why my mother wouldn't be receiving them anymore and her answer was with a very snotty attitude, "she won't receive the bills, you will." I then explained to her once again that my mother was an authorized user and she had been receiving the bills for 8 years now, so my question was, did she have any idea why they weren't being mailed anymore. Her answer again with a very snotty attitude, "she won't receive them, you will."
I then said, "Ma'am, I don't care whose name is the primary name, the bills aren't being mailed to the address on file anymore. DO YOU KNOW WHY?" Her next response with a very snotty attitude was, "No, call your post office." Obviously, she has no customer service skills whatsoever and I can assure Belk, that if I have to call their customer service department for anything else and I get another representative with that attitude, I will CLOSE my account. There are too many people who would love to have that job and treat the customers with much more respect than she did.
I ordered a kitchen appliance for my mother for Christmas. I had received a $20 discount. I then kept asking my mother if she had received a package. She never did. I then called Belk to find out what happened. They had canceled my order without notifying me that it had been canceled because one of the items was out of stock (though I was able to place the order). Instead of shipping the items separately they just canceled the order. When I tried to order they said they couldn't guarantee it would go through, that there was no way to check if the item was actually in stock. My take away advice: Don't order from Belk!!
I ordered this dress on 11/30 in the AM. After three phone calls, it finally showed as shipped on 12/3, but not actually shipped until 12/6. Need this dress for an event for my daughter on 12/13 -- but won't be getting it in time for that event. Awful, horrible, worthless customer service! Three phone calls to find out about if/when it shipped. Requested to change the ship-to address because the dress is being delivered to my work address over the weekend -- told they can't do that. The excuse for the delays is the high volume of orders between Black Friday and Cyber Monday -- wow, who knew something like that might happen?? Offered me a 20% discount on a future order -- REALLY, why would I want that?!?! Told the supervisor that I planned to file a complaint everywhere I could because this was ridiculous -- their lack of preparation and business knowledge is NOT my problem. Cannot image how the service in the stores can be so good, but the online service is so horrible!
I placed an order on their website, ordered a Levian chocolate diamond ring worth several hundred dollars. They had 3 left in stock, and I got an email confirmation saying my order was placed. The next day, they canceled my order due to unknown circumstances, and on the website it still shows the ring is in stock. I called and spoke with a Belk representative and the woman said they were out of stock on the ring and my card wouldn't be charged, but it already has been charged, and the ring still shows its in stock online!!! Horrible customer service. I should have paid attention to all of the horrible reviews online before I made a purchase. The woman from Belk told me to then call my credit card company myself and have them cancel and refund my charge. Unbelievable.
I ask the lady "Are you sure it been shipped?" This is the weekend and have not receive any message that was shipped. Did not think this could be true. Still weekend sent message to home office in Charlotte, NC. No response so will call on Monday to see if anything can be done. Do not recommend ordering from Belk due to only one hour window to cancel this is unreal.
I had the card for two years. I went to get my normal Clinique 7 day scrub. Well that was quickly messed up when my card was declined. I went to their phone in the back and called. After they asked every detail of my identity other than my religious preferences and blood type the rude lady said my credit limit had been reduced to 110$. OMG. I had a 90$ balance out of 300$ credit limit. I was so mortified. Canceled card, I left the store and I will never return.
I placed an order for a suitcase for $88. 3 days later I received an email that my order has been cancelled. I checked the website and see the item is now listed at $219. After speaking with customer service they tell me I can repurchase the luggage at $219 and I would be refunded the difference from my original amount. Great I placed a second order. Guess what, 3 days later I receive another email that my item is out of stock and my order is cancelled. Ok, I quit. I will never place another order with Belk again. That's just bad business.
I purchased a Nautica comforter online. My credit card was charged and I received an email that the sale was done. Over the next few days I received emails that the package was on the way. I was suppose to receive the item on a time and date that the last email stated. Then I received a final email the item is out of stock and the sale was voided and was never placed and thanks for my business. I would avoid this business and their customer service stinks.
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