Belk Reviews

I purchased a number of items online. Each item arrived in a timely manner. I opened one of the packages carelessly, cutting into the fabric. That night I had an email from Belk saying item was delivered and asked if there were any issues. I explained that I had accidentally cut into the shorts and wondered if perhaps I could get another pair at a reduced price. I didn’t expect to hear from them. 2 days later I got an email saying my shorts had shipped. No charge. Great Customer Service.

I had a wonderful experience at Belk today at Orange Park Mall in Orange Park, FL. Nelly was the associate who proved that outstanding customer service is still alive and well. Thank you for your exceptional service.

7/30/25 I went Belk at Crabtree Mall, NC. to buy the business cloth for job interview. I was exhausted but Ellen who is the online OMNI manager took her time to find the different size of pants that may fit me to try on plus she took me to meet Aura who will help me order online if the size is not available in the store. Two of them made my day and delivering the incredible service. Thank you very much.

I ordered a dress online from Belk that did not fit me. Because I was sick with a cold, I did not drive to the Belk store in Winston Salem, NC until about 6 weeks after purchase. The representative there could not have been more helpful and cheerful. I am relieved she refunded the full price and only needed my Visa card to do it. Thank you!

I have been a Belk customer for over 55 years. I purchased a dress on Sept. 14 online for my daughter's birthday. Then realized that since she has lost weight, I should get a smaller size too so I did that online on Sept. 17. One arrived the 19th and the other the 24th. Yes, I know her birthday is Oct. 18. So when neither was workable because they were too low cut in the front, I went to Belk in person to return. They wanted to give me a partial refund because it was after thirty days since I ordered them!! I have talked to customer service and reported them to the Better Business Bureau but they don't care.

New account 2 months ago. Great 1st order. I don't know after that. No update information about package shipping. Packages labeled then waiting for pick up for 5 days. Too many small shipments. Baloney run around with coupons, Belk card, etc. Have to check checkout two or three times cause the prices are changed. They do have some really good bargains and they do carry Ralph Lauren. But it is the same sale price as RalphLauren.com and Lauren gives great service. If this keeps up, I'm finished with Belk.

Sent me a dress with a hole in the front. Customer service very disappointing. Sending numerous emails and refused to reimburse me for the shipping. They sent a code which did not work at the post office. Will never shop at Belk again.

If I could give them one half of a star I would. The most heinous, worst, unprofessional customer service I've ever experienced. Clearly they're sleazy, unethical and they are proud of it. They have no worries whatsoever and do absolutely nothing but try to cheat you out of your money hoping that I will just give up and take their disrespectful Behavior. They are dead wrong. Not only am I going to get my items returned with a full refund I'm also going to file with a Better Business Bureau, the Federal Consumer Protection agencies, the attorney general in charge of their corporate headquarters filing corporate complaint and I will do whatever it takes to warn future customers especially for Black Friday.

I will never again purchase any fine jewelry from Belk. I opened a credit card, purchased about 700 worth jewelry, every item I purchased broke several times, the staff was horrible, told me the manager would talk to me the next day, I went back, and he mysteriously was not there. Inflated prices for cheap poorly made jewelry, and poor customer service.

Spent over an hour on the website trying to apply a 25% coupon that they clearly stated applied to my order. Went to enter my info and over and over again. It went back to full price. Called customer service and got hung up on several times. Finally got through and they had me on hold for another half an hour then told me they couldn't fix the problem. Done with Belk and very poor service all round!!