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Reviewed Dec. 4, 2023
I ordered a 5x8 rug from Belk. It wasn't what I was hoping for and I wanted to return it. The online return center was easy but when I took the rug to Walgreens FedEx onsite center the manager would not allow me to return it. (She didn't want to fool with it.) I took it where Belk directed me to take it but the manager said they don't have to accept it. I called the Belk store and they will not let you return Marketplace merchandise at the store. They couldn't offer me any more suggestions.
Reviewed Dec. 4, 2023
This Black Friday I ordered 4 apparel items. One $25 item was delivered to Virginia when the order placed was given my Florida address. I called Belk, they acknowledged mistake, but told me since they resourced the item to a marketplace vendor, there was nothing they could do. They recommended I call this marketplace vendor. I explained I purchased from Belk, why do I have to call the vendor? Unbelievable, they will not stand by their merchandise. Now they took my money, but failed to deliver items to me. Seems like stealing to me. I sent a email that has been ignored.
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Reviewed Nov. 19, 2023
My Mom had a stroke and I am having to take care of her. She had a Belk gift card and 10.00 birthday bucks. She wanted some flannel sheets. We finally found some but it was going to be 9.99 shipping for under 100.00, which is ridiculous compared to other sites. So we decided to look for Christmas gifts. We got a total of 102.00 but when we put in her 10.00 birthday bucks it wanted to charge us the shipping again so we took out everything but the sheets. I got her gift card and birthday bucks in and her Belk charge card but then it was having trouble processing it so I put my card in which it took but when I looked back it took her birthday bucks out so now she not only had to pay shipping but lost her 10.00. If we had known that we wouldn't have ordered anything. I will never deal with Belk again. There are plenty other places that want my business and will treat me right.
Reviewed Nov. 17, 2023
When I received the bag it was of poor quality and obviously not worth the money. I tried to return to Belk and they informed me that Belk Marketplace purchases must be returned to the vendor. Vendor was RMBK Enterprises. I have not had 4 exchanges with them and still have not gotten return instructions for the item. It feels like a scam. Do not order from this company.
Reviewed Nov. 6, 2023
I screenshot a Xmas tree that I really wanted, screenshot showed 50%off and with coupon it would cost 49.99. When I got to the Martinsville Belk Store, it rang up 129.99, I showed the clerk the screenshot and what it stated, so she called manager, he said it was a mistake and when someone seen it they fixed it. He refused to honor the proof I showed him. I traveled to the store for nothing and manager refused to honor what I screenshot off the Belk online page. This should have been honored so this was so unprofessional.
Reviewed Sept. 30, 2023
I ordered a pair of supposedly Free People jeans from Belk. I seriously doubt they were truly Free People! I returned them exactly as directed and used their required shipping label. A week later I was notified of my “partial” refund. It was NOT the refund an email had notified me about and was less than half of the cost of the order. I have tried emailing and calling them and have gotten nowhere, including being hung up on. I am reporting them to the BBB today!
Reviewed Sept. 28, 2023
For a long time I've been purchasing much of my clothing, shoes, and household items at Belk - frequently online. I always trusted them for good quality and fair return policy. But DO NOT TRUST online purchasing from Belk now. They now have "Marketplace Vendors". Their new vendor's merchandise is horrible quality and is nearly impossible to return and the cost of returning frequently exceeds the cost of the item!! VERY disappointed in Belk!!
Reviewed Aug. 11, 2023
Warning!!! Make sure you look before you buy. Do not buy from Belk market place vendor. I had to return an item and was unable to take it to the Belk store for a refund....I had to pay for shipping which was more than the price I paid for the returned item. I just think if you order from Belk you should be able to have it refunded at Belk. Now I don't know how long it will be before I can get my money back..
Reviewed Aug. 6, 2023
I've done business with Belk since I was old enough to do business with Belk. Ordered a rug for for my kitchen. $21 and some change. Got something that might fit Babie's house but I don't think she'd want it with the crappy quality. Oh and belk says they can't return my money because it's a marketplace vendor? One that is an obvious scam? I paid my money to belk. They should refund it!
Reviewed Aug. 3, 2023
I Made a $312.** purchase (which consisted of several clothing items and 1 pair of shoes) at Belk store located in McDonough, Ga approximately 2 weeks ago. I returned one skirt and 1 pair of shoes with my receipt however I did not have my debit card because it had been misplaced. I was told that the money had to go back on the card and that they would have to give me a Gift Card. I later called the store number and asked to speak with SM however the associate that I spoke (as it turned out) was not the store manager and basically told me the same thing that the Clerk had told me. This is supposed to be Store Policy however it's not written on the receipt. If I have my receipt, I should be able to get a cash refund. That is so unacceptable.
This was not the first time that I made a purchase from Belk, however, they have lost a customer. This tactic that is presenting as a Store Policy is a mere way to keep the money in the store. I dare you receive my money gracefully from my bank account and in the event I bring an item back with the receipt within a timely manner and you refuse to give me my money back. I view this as an unethical business practice. I tried calling corporate but not able to speak to anyone. Belk you need to be better! The love of money is the root of all evil!
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