Belk

I purchased a pair of https://www.belk.com/br/eastland/?brand=Eastland%C2%AE last night. The money was immediately pulled from card. In the middle of the night my order was canceled with no explanation. Other than it would take up to 7 days to see my refund. I went back to their webpage and the shoes and my size are still reflecting that they have them in stock. I would advise others to not order online unless you interested in wasting and providing them a loan for up to 7 days.

I ordered three shirts on April 15, 2022. One of the shirts I ordered was deleted from my order by Belk before I was able to complete check out? I guessed the one shirt I ordered, and really liked, was no longer available??? I ordered another shirt, added that to my order, and they said "Congratulations, you qualify for free shipping." I printed the screenshot for my records. The next morning I checked my order AND I checked if the deleted shirt was available in my size and it was? I contacted customer service and they said they could not do anything about it because "We fill orders FAST!" Three (3), yes THREE, days later I received an email that my order had been filled and I would receive my order Friday April 22nd by the end of the day via FedEx.

Closed account because I didn’t use it enough. I’ve had an account since 2016. I didn’t use it a lot but I did use it. I do use it the other day and the account was closed. They say can always reapply for another account but then I would take a hit on my credit score and say yes. If it is not used after certain time it is closed no matter how long you’ve had the account. I think that’s very bad practice and they should at least notify you.

I bought two perfumes on Nov 26. One was shipped and delivered, while the other is still not here after 17 days of their email confirming shipment. When I contacted them today they said: oh, it is coming from a marketplace. I inquired about what it meant, and they said it is people selling products on our website. If you are working like ebay you better have rules and standards like them to ensure quality. I was referred to an unknown "marketplace" to inquire about my missing order, although it was them who sent the shipping confirmation email with an invalid tracking number! This was my first and last time dealing with them. Save your time and money and buy from a credible site that has clear rules.

I ordered a twin sheet set. It took over a month to finally get to me. I returned it as I had already purchased locally since I didn't think it was ever coming. Still I have not received the refund months later. This company is a total rip off. Do not shop with them.

My wife has been working for Belk for three weeks but they have not officially hired her yet. So, she has not been paid and they can not figure out how to work the hiring process. I told her not to go to work any longer until they figure it out. They are really an incompetent company. Their HR organization has no idea what they are doing.

Brought in ring with missing stone, this was 6-19-2021. Finally heard back how much cost would be to fix it. Went in same day, 7-13-2021. Paid repair cost. Today it’s 9-9-2021 and still waiting for my ring. Have gone to store to check, because when I call jewelry department no one ever picks up phone.

Items are a hit or miss regarding quality and sizing. Prices are affordable for the quality. Not all orders delivered on time and some not at all. Customer service is non existent. Part of my order was not delivered at all. Customer service does not answer calls or emails. Store associate attempted to call customer service to find resolution and was unable to reach customer service.

I ordered two products online for curbside pick up and when I got my confirmation email for pick up it was at two different locations, which makes no sense. I called customer service and she had a difficult time even pulling up my order to begin with, she was doubting that I had even ordered the products I told her I ordered because she couldn’t find my invoice. Once she found it she told me that she couldn’t cancel it, I have the option to cancel it on my computer so I asked her if I should and if I would be refunded. She said to go ahead and cancel the order so I did and a message popped up saying that I needed to speak to a customer service representative because I could not cancel my order.

I love Belk. My only complaint is the lack of registers open. I shop after work (6:30PM) and sometimes I walk around to every service station trying to find one open and there's a line. I purchased over $300 in merchandise and the cashier was not the least bit friendly or helpful. Because I was not able to try anything on with the dressing rooms still closed I returned several items two weeks later and that service person was super nice. Some are, some aren't. Unfortunately the store is old and desperately needs updating but being the 2nd to last store in that mall I doubt that's gonna happen.