Belk

I am about to check out just as I finished stacking up my order, before I clicked place order (step 1 before billing) my credit card company prompted via SMS that I was charged with $108, the cost of all the products. Btw, my payment method was saved in their account. Since there was no confirmation by Belk, I thought it was just a glitch so I tried clicking "place order" again, then I was sent with an SMS AGAIN. Checked my order history, no orders whatsoever. I contacted them and told me that there's nothing to worry about because payment will not go through unless they ship my order.

I have been using Estee Lauder products for many years and would like to try samples of some of the newer moisturizers, eye creams, and primers. I have visited the cosmetic counter at the Belks in Bristol, TN at the Pinnacle and have asked several times on several occasions for samples to try, and was told they no longer give out samples and they were only available to purchase. I am very dissatisfied with their rudeness and unwillingness to help you with their products. May have to switch dept stores or switch makeup brands...

I was unable to login my Belk Premier Account through Synchrony Bank and was told there was a technical problem with my account. I called and was told my account had been closed and was told it was reported lost. Later I was told it was reported as fraudulent by me 3 days ago and I made no such call. They also added under a fraud close a new card could not be issued. They would not tell me if I would still be qualified for the 10% off groceries and gas they were running as a promotion for 3 months and I had used the card more frequently specifically for that reason.

Belk.com customer service stinks!!! Very inexperienced! Very non-professional!!! Very horrible!!! Representative keep placing me on hold and still did not resolve my issue!!! Hope I never have to deal with them again!!!

This was my first and last shopping on Belk.com. I ordered a product 5 quantity, total for 30$ and paid $8.95 for shipping. Till here all good. After few days received an email that 4 quantities will be canceled and one will be shipped for 6$ and still charged $8.95 shipping charges. Really... Who pays 9$ shipping for 6$ item? I called customer service and they said, "This order can’t be canceled and return the item once received." "What about my shipping charges and returned shipping charges?" There is no answer for that. They are just cheating the people. They are worst than eBay where you buy from various sellers, still eBay guarantees. The customer service staff is completely rude.

After two bad experiences shopping on Belk.com, I am officially no longer a Belk customer. First, I ordered a fancy laundry hamper about 6 months ago. It took a few weeks to arrive, thrown into a too-large box with no packaging, dirty and broken. I took it to the store where they were so amazed by its condition that a little group of employees gathered around to see. Nevertheless, they insisted that I ship it back at my own expense. No apologies, very unfriendly about the whole thing.

I order a product from Belk.com and they sent me a similar but different product. The first time this happened I returned the item to a store because they want you to pay shipping to return by mail (even though it was their mistake). I reordered the item online and was again sent the same wrong item. I called their customer service back twice (first time got disconnected and rep never attempted to call me back even though she took down my contact info at beginning of call). I held for 40 minutes when I called back only to get an incompetent employee who could not help me at all or advise me what to do. He told me to give them 5 business days to research the matter and they would be back in touch with me. Guess what? They never got back in touch with me!

I ordered my elderly father-in-law a shirt for Christmas - placing the order on December 15th. I received an email on the 20th saying the shirt was on its way then I got another email saying the order was delayed until December 28th. I contacted Belk and asked them to cancel the order. They claimed that the delay was not a back order but was a shipping delay but refused to explain what that meant. (Two weeks to ship?) I had another shirt on Amazon delivered for Christmas and the Belk shirt just showed up. I am not asking my elderly relative to return this shirt so I guess I will fight them on my credit card now.

Belk closed my Mom's card (customer for 15 years) due to not enough activity. She spends over $1000 or greater there a year and had a credit limit of $2500. They told her to fill out another application - she did and got a $300 limit. They told her she didn't have enough Credit Card experience. She is 78 and has plenty of experience with Belk and with other creditors. She closed her account for good and will be going to Dillard’s.

I ordered an item that I was excited to have on my coffee bar for Christmas, I had bought some other matching piece that came fine but this one item kept coming broken. Every time I would call the minute I opened it and all Belk would do would send me a new one. That was fine after the first time but by the 4th time it was a little ridiculous! Not once were they sorry for the inconvenience. No refund of my money - nothing - just want to keep shipping me the same item.

Belk use to be my enjoyable place to shop. Now with the dishonesty with the coupons I will no longer be a fan and will warn anyone and every one of their dishonesty. For at least the last year Belk has not honored their coupons. Not one coupon has been honored that I have tried to use. I picked an item with a "Bonus Buy" sign so my coupons are worthless. Who does not shop for Bonus Buys! That is what we do...and then plan our expenses making sure we have the coupons to help. Quit sending out the worthless coupons if they cannot be used on over 99% of the items you sell. Save the trees... You are wasting them!

I am disappointed to find that you have to spend at least $75 dollars to redeem one $15 Belk buck. Belk needs to follow example of other retailers. If you earn them, you can spend them wherever you want as long as it in the time frame. So if you spend $300 dollars you may receive $60 in Belk bucks but have to spend another $300 to redeem them, ridiculous and worthless.

The Belk Rewards program is pretty worthless. It takes 1000 points to even earn a reward which is in the form of a coupon. So even though you receive $15 in "Belk Bucks", you have to spend $75 for the coupon to apply. It's the worst rewards program of any I have used. The Belk Rewards card is also a MasterCard that can be used anywhere, but why would anyone use it when other cards actually give you cash back for points? My advice is to use a different card and skip Belk.

I purchased a Micheal Kors handbag on 11/14/18, 3 in stock at time of purchase. It has been 7 days and now Belk claims it is on backorder. They claim there is a 10-day wait on all back ordered purchases (per policy), which isn't found in the Belk online policy. Problem is you (the consumer) don't know it's back ordered until after you purchase an "in stock" item that Belk happens not to have. The Belk customer service number is a 3rd party "unaffiliated" organization. They make up policies that don't exist and argue with the consumer. People shouldn't have to deal with this mess at Christmas. After speaking to a "Manager" I was given a claim number for immediate cancellation. This "immediate" cancellation takes 48-72 hrs? Absolutely, nothing they claim makes any logical sense.

I met Valeria on my first-time walk into the store, she has an amazing personality. She was very helpful to choose the right product for me. She is also a great makeup artist. She has done an amazing job.

I ordered from Belk.com for the very first time about 2 weeks ago. I ordered an expensive (over $120) pair of boots. I waited and waited for just the order confirmation, which eventually did arrive a couple of days later. I waited for the shipping confirmation, which never came. What did arrive in my email, a full week later, was a notice that my order had been cancelled. No explanation, no timeline for when I could expect my money to be refunded, just a number for me to call with questions. Oh, yes I did call that number! I was told that the boots were out of stock...then why was I allowed to pay for them?!

I ordered 3 pairs of Rampage Booties one in each color. I wear an 8 1/2 so that what I ordered. I received the shoes only to find they don't fit...because the website says easy return & exchange. I called to exchange. But what it doesn't say is you can't exchange online purchases...wait what! How ridiculous is that. Then they tell you you have to pay to ship it back... Again not something mentioned on the website.

I placed my order on a Monday, received email stating order was in progress. Next day no email regarding shipping so I just sent an email asking how long it takes to ship? 24 hours later no response to email so I call customer service asking if they could tell me when my order will ship? She responds with, "Sorry I don't know for sure but should be today???" Next day still no email response or notice of shipment. Call customer service again, they still cannot tell me when my order will ship, apparently they have no communication with the warehouse? Frustrated I ask for them to "Cancel my order since you cannot tell me when it will go out." Can't cancel either, you have a 15 minute window after order is placed to cancel??

Tried to order a pair of pants for store pick-up. They took the order then canceled it unilaterally. Tried to call them and they placed another order in the wrong color. Called them back and they said that they couldn't just change the order - so they needed a new order and would overnight it to me. Nothing! No confirmations and no package. Belk has done this to me before. That is, they take orders for things they don't have. They don't call you to explain why, give you options or otherwise assist. You are SCREWED!!! My advice is to stay away from Belk period. Saw they went out of business at Phipps Plaza in Atlanta probably with good reason. Would give them negative stars if possible. Worst customer service EVER!!!

I had automatic payments set up and they were paid monthly. I also made bi-weekly payments online as I wanted to pay the balance off quickly. They run your credit multiple times even when your account is in good standing and you have available credit. This makes no sense to me! They lower your credit limit without notice (after the fact is not acceptable notice). Then unbeknownst to me after my account was at a zero balance they closed the account. This lowered my credit score 20+ points. I have tried to get answers and the customer service is rude and unprofessional. The response was that they have a right to check my credit anytime as long as the account is open and that “you should read your credit contract”. I do not recommend this credit company or Belk store credit to anyone if you want to keep your credit in good standing.

I recently lost my husband. I returned some items to Belk for a refund and received a credit on my card. Two months later instead of leaving the credit on my card they sent a refund check in my late husband's name. They are refusing to reissue the check in my name and/or reinstate the credit. The argument is that even though my name is on the account he was the primary. After talking to 3 different people, one a supervisor, the issue is unresolved. In the end I told them I would shred the check, to close the account, do not open a new account in my name, as I no longer wish to do business with them.

I ordered 3 times from Belk. The first time, I got a color variation of what I ordered. Not the correct color but the correct item. I returned it. The second time, I got another variation of what I ordered. Not correct but similar. Returned it. The third time, I must have received someone else’s previously returned merchandise. It was a white shirt with either chocolate splatter or blood splatter on the front of the shirt. There was another greenish stain that someone had tried to blot out. It was faded but the fabric was stiff and bumpy over the greenish stain. What’s wrong with these people? Does Belk just not care about their reputation?

I ordered Bandolino Mandie Petite jeans, Size 12 Short in Cabernet Fig and they arrived quickly and in perfect condition. I checked my Visa CC balance and activity, and there were no duplicate or extra charges whatsoever. I'm expecting the second half of my order in a day or two (same pants, in green) and expect them to arrive in perfect shape as well.

I placed 15 Belk orders on 08/03/2018. The total amount is around $1,000, and I did not receive any one of them. Here are the order numbers: **. I contacted Belk many times, every agent gives me a different response. They created at least 3 case number for me, and nothing happened. I have to keep contacting, so they solved 12 orders and ignored the rest 3. Right now they asked me to contact PayPal. I did, but Belk refused to refund to PayPal, and they even provided the tracking number of OTHER replaced order to PayPal. I can't believe Belk has such a horrible customer service! NEVER shopping in Belk!

A couple of months ago we were given a new Belk credit card, apparently Belk moved their CC processing from Visa to MC. During the transition we were sent a monthly bill where we owed about $200. Being someone who doesn't like to have outstanding credit card balances I went ahead and paid the full amount due about 2 weeks prior to the due date. Well, the payment was posted to the older account (the one tied to the older credit card). In the meantime we are getting letters and notices from the underlying bank (Synchrony Bank) stating we are past due!

Beware if you use a debit card. They will take out a "preauthorization for the full amount" and then as it is shipped will debit your account the amount shipped. The problem is it takes 3-5 days to get the preauthorization back in your account so in actuality you are being billed twice and then credited back. Make sure you have enough money in your account!!!

I have left only positive reviews on experiences with other companies, but I feel strong enough about my negative experience that I needed to write a review. I had the same experience as a customer below for billing me twice, then it took 5 days and two phone calls to get it off my account. Second, their return policy is crap if THEY DO send the wrong items, or you simply need to return. This is not a company that can survive in the internet shopping age. Everything added up to a poorly run or staffed company in all areas. I will never, ever go to their site again even if the prices are better, because it's not worth it.

I hope I could give ZERO star. Two of my orders were cancelled without any reason. They did not even let you know that your orders were cancelled. This company is just collecting your credit card information. It is very dangerous! Be very careful of this company!!!

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label but after having the two items in their possession for weeks now, I do not have a refund for the shirts. Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time I called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so I could return the shirts without paying to return the incorrect item.

I saw that there were several reports of problems with orders from the Belk.com website, but thought the experience would be better if I ordered from the website and picked it up at the local Belk store. This saved both shipping and the time I would have spent hunting down the item in the store. At first, I thought this would be easy. I received a confirmation email; and later, the email that my purchase was ready for pickup. When I arrived at Belk, I asked the woman at customer service where to go. She thought the pickup desk was on the third floor, but when I said that most stores have pickup close to an entrance, she called and found that it was, indeed near one of the other entrances.