Belk Reviews

I don’t know how they can stay in business. I bought the swimming trunks online and had to return the purchase. The daft girl refused to take the item (because of imaginary tag ???? was missing). Tried to call customer service and could not reach anybody. My mistake that I made purchased it with my debit card instead of credit… Never again..

BELK may be a good choice for bargains but for heaven's sake, the way the management staff treats their employees is absolutely unacceptable. Four months ago, I had an urgent need for a suit for a wedding. A woman in men’s clothes waited on me for almost 2.5 hrs. She was kind, patient and literally ended up dressing myself, best man and one groomsman. I have to give a shout out to Lynne, as she was the most attentive and helpful person in the entire store. Her manager, Linda **, did walk up and interrupt our transaction for no reason, she seemed to be watching Lynne (sales associate). Ms ** was anything but nice or helpful, she seemed to be angry with a horrible scowl.

Belk doesn’t even deserve one star! Do not waste your time or your money on Belk. It is the worst store on the planet. The order process is a nightmare as is the delivery process and the customer service representatives speak horrible English. DO NOT USE THIS STORE OR ONLINE WEBSITE. YOU HAVE BEEN WARNED.

I would like to say how much I appreciated Shania's help in finding the cost of an Anne Klein purse. She was very very pleasant and when she couldn't find the price she called in Chris to assist her. It was a pleasure for an elderly out of town lady to meet these ladies.

Return policy is a scam and a rip off. Customer service is the worst..

Updated on 05/09/2026: UPDATE (May 8, 2026): The items finally arrived, but only after I made a public scene and threatened to initiate a chargeback. It shouldn't require this much effort and stress to receive what I paid for. While the products themselves are fine, the misleading delivery promises and the slow service are completely unacceptable. This experience has permanently damaged my trust in this company. This will be my last transaction—NEVER AGAIN.

I have been trying for many months to get a response from Belk's in-store and online customer service regarding a defective ring. This ring, purchased with a lifetime protection plan, has had stones fall out multiple times. When we returned it the second time for the same issue, the store manager told us that Belk considers it too costly to repair and would offer only store credit. The store credit would not cover the cost of a new ring.

This is the first time I ordered online and the very last time, all that came were wrong and handled like my shirts were junk.

I ordered online and the items did not fit. I tried to return them at local Belk store. Unable to get refund on my card because I used Paypal on their site. Never shopping at BELK again.

If I could give Belk zero stars, I would. I placed an order online for this shirt that I wanted. When I got my order in the mail, it was the wrong shirt and not what I ordered at all. I didn’t have access to a printer to print the return label, so I had to pay at the post office to return it and got a USPS tracking number. I will be disputing this charge with my bank because, from what I have read from other customers, you will not get a full refund if you get a refund at all. I will not be ordering from Belk again.

Keep your receipt IF you get one! I take complete ownership for not checking my bag to make sure the clerk placed it in my bag and not just the items. (It was a group of clerks laughing and having a good time and my clerk was involved in the conversation, so guess that is why I didn't receive a receipt). Got home to find that I had purchased the wrong size in exact same item I had purchased previously. The sad part is, I used gift cards, so there was no record or way to trace the transaction.

This company charged me a lot for shipping, even when it said I would receive a discount on shipping if I order a certain amount and at checkout the discount wasn't honored.

Special recognition to Gwendolyn. She was very polite and professional. She explain everything I needed to complete my purchase.

I ordered, received, didn’t fit, needed a refund. I followed all the steps, PAID for the return shipment and received SLIGHTLY over HALF of my $ back!!! Horrible! Like a refund SCAM!! Never again using Belk!!!

I received calls from unknown number. Apparently I was late paying a bill I never received. I get paper bills. I do not shop there often so it is not a regular bill I pay each month. They decided they are sending bill electronically now. I do not have the app or read the numerous emails we receive. Now I have a late charge. I pay my bills always even early. They want to charge 2.00 for paper bills. Isn't doubling my original bill enough for you? I called your customer service. She kept right to reading your script. Knew nothing else. I cancelled. Will not go back to store again.

I placed an online order for a shirt as a gift for my father. I was charged $10.95 for shipping on a $70 polo shirt. Ok, I can understand that charge. The shirt was too big so I had to return it via United States Post Office since I live on the west coast and there are no stores near me. The return was initiated on Jan. 27, 2026 and today is Feb. 23, 2026 and still no refund back to my credit card. I called customer service and asked why I have not received my refund and to let me know the status. The representative told me the return was accepted and that I would get a refund in the next 4-5 days. The refund amount will only be $57.04 on an $80 purchase!! Not only did they charge me for shipping both ways but it's been a month with no refund!! If there was a store near me I would have returned it in person. Belk should make exceptions if you don't live by their locations and waive the return shipping fee. Never ordering from Belk again.

Belk customer service online and store are at a all time low. Customer service online have constantly told me they are reporting my concerns, or notating/crediting my account. I have checked too many times and found this to be straight out lie. This has become the norm and a way to end call. Items in store are mostly what you can buy @ a bargain store, just at a higher price. You have to find help with becomes no help. A lot of I don't know. I will advise you to check quality, material, size etc @ store before you buy online.

If I could I would give you 0 star.. You close 3 of my card already just because I paid and did not use for couple of months. I had two Belk rewards card and one belk mastercard. Paid on time sometimes twice a month. You are most disgusting company. I will never buy anything at belk ever. You actually did me a favor.

Worst online shopping experience I’ve ever had. Beware, I didn’t get an order number after I ordered and was charged. I emailed them with no response. Once my order came the slacks were two sizes too big. I didn’t have an order number so I couldn’t return them. All I got was a robot saying they would send me a link. I was able to print out a FREE return label but when I received my refund they had deducted both incoming and outgoing shipping costs. What a rip off and fraudulent advertising.

Bought a pair of boots on sale. Paid over $10 in shipping just to have them sent to me, then they took another $10 out of my total refund just so they wouldn't have to pay for the shipping the return back to them. So the boots didn't work, and I'm out $20 in shipping cost just for using them. PASS. Would rather use Amazon. Will not buy from here again!

I went to Belk today to spend my $15 in Belk cash. I found a Michael Jordan jersey that was in the clearance area with a green tag on it. The sign shows that the green tag item should be 60% off. The tag was stapled into the inside of the label the associate said we don’t sell these. It came from another store. That’s probably why it was tagged that way. When they went to ring it up, it was only 25% off. I stated that the green tag shows it should be 60% off. She would not honor it. I asked to speak to the manager. She proceeded to go over and get the Manager. He came over and said oh this must be tagged wrong it is only 25% off. I said your own people put it over there. You should honor it. He said no a customer must’ve put the green tag on it. He proceeded to try to appeal the green tag off in which he could not. It was peeling all apart the tags are not easily pulled off and put onto something else. They rip up into shreds.

In Dec., 2025, I placed an online order with 3 items, 2 Bake & Takes, & the third was a D&B Purse. One Bake & Take arrived broken. I reported it, followed the requested steps, & received a refund quickly. The second Bake & Take arrived in an oversized box, which should have also contained the D&B purse. Since each item had shipped separately, I kept waiting for the purse. It never arrived. I have since spoken to Danielle, Brittany, Wendy, and Denesha. I have been given the run-around, all of which leads to nowhere. I was told by all reps that once merch. is shipped, Belk has no further responsibility for it. Yes, the box was delivered but the purse was not in it.

Finally received my refund after 3 months. When I called the customer service to ask them about the 20% voucher for my troubles I went through that they promised me. I was integrated as if I were lying specifically the agent as the name of Danielle. Very unprofessional from the start to end. Did not try to resolve the issue whatsoever. Horrible customer service.

Purchased shoes for Xmas gift for husband. I didn’t check the inside. They were not matching. So upsetting. Now they say, "Out of stock. Just send them back." Will never do this again with Belk. How 'bout, "I’m sorry let’s get you 25 percent off next purchase for our mistake." Nothing. They didn’t care.

They are not only the worst to order online they will take your money. Cancel your order for no reason then tell you they can’t tell you why they canceled your order. The worst customer service experience ever. Do not waste your time with this store. If your name pops up on the database, they will cancel your order immediately.

I ordered 2 gold reindeer and I pair of Clarks size 8 men's slippers. Box came, no damage to it but both reindeer were damaged inside. One has its antlers smashed. The slippers came with one size 8 and one size 9. They sent new reindeer first, again one was smashed. No damage to box at all. Still waiting for replacement slippers which were a Christmas gift and although they said they were sending overnight, it's been 3 days and got a tracking number for standard USPS shipping. Probably won't get them on time. Hopefully they will at least both be the same size in the box!!

Rude cashiers when it wasn't necessary. In the summer the store is hot and the dressing rooms are like an oven. No matter what time of the year there are never enough cashiers. The store is always in a constant state of disarray. It's as if they want to go out of business.

So this morning - my wife and I went to our local Belk store at Independence Mall in Wilmington, NC. I, being a 65 year old Male, was trying on shorts in the men’s fitting room. I heard a soft voice outside of the dressing room and quickly opened the door. A female Belk employee jumped back and stood there - as I questioned why she was in the fitting room leering into my private dressing area. She claimed that she was tasked with removing leftover clothes from the dressing area. I told her that I didn’t appreciate her invading my space and told her to go up the clothes that I had in the room. She stumbled away and blamed for jumping to conclusions. Anyway, she did not announce herself and once walking away, she yelled across the store and said that I had a problem. She is right - I personally do not want anyone to follow me in or out of a dressing room. I think it is very rude.

I have been a Belk customer for over 55 years. I purchased a dress on Sept. 14 online for my daughter's birthday. Then realized that since she has lost weight, I should get a smaller size too so I did that online on Sept. 17. One arrived the 19th and the other the 24th. Yes, I know her birthday is Oct. 18. So when neither was workable because they were too low cut in the front, I went to Belk in person to return. They wanted to give me a partial refund because it was after thirty days since I ordered them!! I have talked to customer service and reported them to the Better Business Bureau but they don't care.

New account 2 months ago. Great 1st order. I don't know after that. No update information about package shipping. Packages labeled then waiting for pick up for 5 days. Too many small shipments. Baloney run around with coupons, Belk card, etc. Have to check checkout two or three times cause the prices are changed. They do have some really good bargains and they do carry Ralph Lauren. But it is the same sale price as RalphLauren.com and Lauren gives great service. If this keeps up, I'm finished with Belk.

Sent me a dress with a hole in the front. Customer service very disappointing. Sending numerous emails and refused to reimburse me for the shipping. They sent a code which did not work at the post office. Will never shop at Belk again.

If I could give them one half of a star I would. The most heinous, worst, unprofessional customer service I've ever experienced. Clearly they're sleazy, unethical and they are proud of it. They have no worries whatsoever and do absolutely nothing but try to cheat you out of your money hoping that I will just give up and take their disrespectful Behavior. They are dead wrong. Not only am I going to get my items returned with a full refund I'm also going to file with a Better Business Bureau, the Federal Consumer Protection agencies, the attorney general in charge of their corporate headquarters filing corporate complaint and I will do whatever it takes to warn future customers especially for Black Friday.

I will never again purchase any fine jewelry from Belk. I opened a credit card, purchased about 700 worth jewelry, every item I purchased broke several times, the staff was horrible, told me the manager would talk to me the next day, I went back, and he mysteriously was not there. Inflated prices for cheap poorly made jewelry, and poor customer service.

Spent over an hour on the website trying to apply a 25% coupon that they clearly stated applied to my order. Went to enter my info and over and over again. It went back to full price. Called customer service and got hung up on several times. Finally got through and they had me on hold for another half an hour then told me they couldn't fix the problem. Done with Belk and very poor service all round!!

In the past few months I've received the wrong items when placing an online order. And to make matters worst, when I received the replacement orders THEY WERE INCORRECT ALSO.... If not for the good customer service support, I would have given them a one star. Do better Belk's....

I purchased a number of items online. Each item arrived in a timely manner. I opened one of the packages carelessly, cutting into the fabric. That night I had an email from Belk saying item was delivered and asked if there were any issues. I explained that I had accidentally cut into the shorts and wondered if perhaps I could get another pair at a reduced price. I didn’t expect to hear from them. 2 days later I got an email saying my shorts had shipped. No charge. Great Customer Service.

I had a wonderful experience at Belk today at Orange Park Mall in Orange Park, FL. Nelly was the associate who proved that outstanding customer service is still alive and well. Thank you for your exceptional service.

Purchased an item online to pick up in the Conyers GA, store, never received a confirmation email. Upon checking to see if the order was pending, there was on order in system. Called customer service, was told there is no record of the order. BUT, the money is deducted from my bank account FROM BELK. This is UNFAIR to the customer, now I have to dispute the charge. BELK is HORRIBLE.

The clerk who served me did not demonstrate quality or professional service. When I walked up to the counter, she said nothing, so I courteously said, "Hello, ma'am, since you didn't say anything." She responded with, "I'm not feeling well and am doing the best I can." I didn't follow her up because her tone was rude. I understand that she may not have been feeling well; however, it doesn't negate one from being polite. I guess she couldn't do both.

Belk is managed and operated like a circus. I spent $550 on an item only to receive it with items missing. I called as soon as I received the package, I was told they would open a case. I called about 5 days later and they told me the case was sent to wrong area, they would open another case. I called back a few days later and asked to speak to a manager, he told me he could t help me because it belonged to another area. Long story short, no one ever called me back and I paid for items that were missing. I will never buy or shop at Belk again. A bunch of clowns running this business.