Dollar Tree Reviews

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About Dollar Tree

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Dollar Tree operates discount variety stores where all items are priced at one dollar or less. It offers a selection of household goods, party supplies, food and seasonal items. Founded in 1986, Dollar Tree’s aim is to provide customers with great value across a broad range of products with a straightforward pricing strategy.

Pros
  • Affordable pricing for products
  • Clean and organized store environment
  • Wide variety of products available
Cons
  • Poor management practices
  • Inconsistent customer service
  • Low employee wages and hours

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Dollar Tree Reviews

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    Page 1 Reviews 0 - 10
    Staff

    Reviewed June 30, 2026

    Corporate is worried about employees saving hotwheels for people when 7 of Joe's district stores have their very own employees going thru all the hotwheel boxes. We never have a chance at anything good. All the good stuff is gone

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 21, 2026

    On Father’s Day my girls wanted to get daddy some Father’s Day balloons. They had none. Then they had 1. Cashier lady name idella she was so sweet but the lines were ridiculous. She had a great attitude. She was all alone. Working. I asked, "Why didn't you call the gm to come help or send help." I was told they are off today. Oh well I’m sorry but Dollar tree upgrade and treat your customers as welcome customers. Waiting in line is not acceptable. I mean 10 people waiting to give you our money and the line growing by the minute. That’s unacceptable.

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      PriceStaffRatesValue

      Reviewed June 15, 2026

      I have been a customer of the Dollar Tree store for over 15 years plus. It takes me back to when the prices were 99 cents per an item. Today, the prices are up but not much at all. The increase in the prices is worth every penny today. Dollar Tree store is always my first stop for everything I need. I love this store, especially the store on South Tryon Street & Sandy Porter. The staff are incredible, always right there to help, courtesy, caring and so much more. This store is always stock with merchandises. This store is always always busy and I love seeing that. At this location, the managers, cashiers and stockers are great. I always see them working very hard to make sure this store is clean; the shelves are stock so the customers like me can find what we need. I look forward to shopping at this store for many many more years to come.

      Dollar Tree Customer

      MAB Bailey

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      Reviewed June 10, 2026

      Complete invasion of privacy whilst using debit card. Facial recognition software kept on rolling. Creepy as hell. Why are we being treated like we live in China, not the USA.

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      Customer Service

      Reviewed May 30, 2026

      I just had a rude encounter with the Manager Jasmine ** here at the Statesville Nc store! Jasmine ** was very rude and dismissive! And had the audacity to say that my question and concern about me not being given my proper change back was “STUPID!” Jasmine ** was loud and even walked off while I was asking for more clarity of them not having enough change in their registers!!!!! This was not acceptable!!!!! As a prior GM….. she needs retraining and to be disciplined!

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      Customer ServiceStaff

      Reviewed May 25, 2026

      If I could give it less I would. The employee working the register was rude. As soon as we walked in the door and acted as if we should leave right then and there because they were only open four more minutes and he wanted to throw attitude and then to top it off I asked about an item that I was looking for and the manager looked me dead in the face and couldn’t give me an answer or even offer to see. Altogether not friendly service.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 18, 2026

      While visiting the Eastbay Store on University Avenue in Provo Utah, I was appalled and outraged at the manager behavior. She was name calling her employees, throwing things, tipping over stacks of baskets and then, mire demeaning name calling and yelling at her employees. It was straight up abusive, unprofessional and out of control. I should have called the police. I have clients who work for this company. I will sue the hell out of them if my client EVER reports this behavior. Since witnessing it myself, I will head straight to the courthouse and ask questions later. What an incredibly sorry excuse for management.

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      Customer Service

      Reviewed May 17, 2026

      Terrible customer service, the check out lady was terrible.

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      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed April 19, 2026

      I had a particular product I wanted and showed available. I also live over 1/2 hour from store. I called and they stated they showed 40 in stock. The next day, less than 10 hours later I arrived at store to find one item. 3 in store employees could not help me by finding the item or offering any other options for me. Very disappointed with the situation, that I thought I had done what I should have to ensure a pleasant purchase.

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      Customer ServiceStaffRates

      Reviewed April 5, 2026

      Dollar Tree has become a total dump. Walked in today and could barely move down the aisles with all of these being blocked by boxes and stacks of cardboard. Looked like I walked into an actual dump. There was one guy who had his buggy stacked full of junk, and he was at the head of checkout, with 4 others in front of me. Stood there for the longest time, while one clerk was actually working. Saw two others sitting in the office. Finally, just pushed my cart to the side and left. Dollar Tree, pay your employees a decent wage so they might at least appear interested in providing some customer service.

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      Dollar Tree Company Information

      Company Name:
      Dollar Tree
      Website:
      www.dollartree.com