Dollar TreeConsumerAffairs Unaccredited Brand
What really blows is now the Dollar Tree charges you a 1.00 fee if you get cash back. A convenience fee really. There shouldn't be a fee if it's convenience, only an inconvenience. Another way for someone to have an extra hand in your pocket. Enough is never enough.
Lately the Dollar Tree in Monterey Park California on Garfield, has been really extremely sloppy, they don't mop the floors. Everything is unorganized. They're hardly stock.. and when they do they just open the box and throw it on the shop. They don't even stand it up or organize it.. and the refrigerator smells. How can nobody check this Dollar Tree out. Don't you guys care about your place.. I live in a resident that is very clean and to see a pig pen like this not happy.
I have had a few incidents at the Dollar Tree near where I live, the one in East Windsor NJ. OMG I am sooo appalled at this place. I love to shop there, cuz they always have some good stuff I either want or need, and I have even learned to put up with the tornado like mess that is every aisle. But one thing that gets me is the MANAGER and the way she treats me (or did) when I went into the store the last few times. I, like many customers I have seen in that store, go in to browse or just buy what I need, sometimes it is a slow day and just get lost for a good hour or so either checking out the cool stuff in seasonal or maybe have my nose in a good book I found, or checking beauty stuff... etc. And no one bothers me.
But for some reason the manager decided (her name is APRIL in case anyone recognizes her) that it was ok for her (with so called "permission" from folks at corporate... Bet my life this is a lie) to follow me down the aisles, press me up against a shelf nearly, whenever I went in there, and stalk me, like a predator, standing with her arms folded watching me just LOOK at an item. I seriously felt so unsafe and VIOLATED at this... What the heck kind of management team allows a manager or employee to stalk their customers??! A couple of times I had to call the cops to bring up a harassment issue and they listened to me but apparently decided that, "Oh the manager can do what she wants, blah blah," that basically it was OK for her to violate my privacy and make me feel like I couldnt shop in peace.
And NOW she has decided to try and get me banned (which I WILL find a way to overturn in the future) cuz she thinks I have a history of shoplifting there. I do NOT. Never have I once been charged of ANY crime or even accused of it. This APRIL woman does not like me simply cuz we apparently do not get along and she knows I dont like her snotty attitude, so she just wants to try to get rid of me. I have a right to shop there the same as anyone else. She is an EVIL woman, and if I were her DM, I would have her fired or at least written up and suspended, and most definitely transferred to another store.
I even overheard her talking once to a female worker while I was shopping that she should "check the security footage" or whatever (dont remember exact words, plus there are NO cameras in that store) and telling her coworker that she knew my mother from somewhere. All I was doing when that happened was standing in an aisle, I was very tired, and just reading the back of a package of something in the beauty aisle. NOTHING ELSE.
Anytime I have ever been rude to her at all, I have apologized, and just tried to let it go and go about my business. According to her, well what A cop told me she said, was that at some point (again no specified date or anything) she saw me take something and give something back to the cashier or whatever. That NEVER happened, anytime. The only time(s) I have ever given an item back to the cashier was when I either forgot I was holding an item and just had a stupid tired moment, or if I had an exchange to make. I was so upset the last few times and just so furious at the way I was treated (being followed by a MALE manager now... Some sleepy-eyed tanned skin guy forgot his name who honestly looks blind and was extremely rude and laughing at me), that again I had to call someone and still they wouldnt do anything but try to help me chill.
I was crying my eyes out and I did not mean to make any kind of scene, but what kind of harassment I had to endure was totally out of line. I would gladly shop here again if the service were better, a complete changeover of crew, and much better management that knows how to apologize to customers when they are being mistreated. I have been in customer service for a long time, since I was 16, and this is a HORRIBLE example. So sorry for such a long winded review.
The store in Crestview Florida is the worst store I have ever been in. It is dirty and merchandise just scattered in out of place areas. The cooler is disgusting. Almost a health hazard. Under the bottom shelf if very dirty. I was in there today and under the shelf with the eggs was so bad. Food packages under there for who knows how long. Someone needs to check this store out. The manager there is very rude to both associates and customers. A friend of mine worked there and got let go because he did not work fast enough on the first day. Not an enjoyable place to shop anymore.
I visited the Dollar Tree today on 6656 Lone Tree Blvd Rocklin CA this afternoon. The customer behind me in line had her dog with her. The front door clearly states "Service Animals" hers was not. I called the store after I left. The managers reply "People always bring their dogs inside the store." A lot of people bring their dogs in here. Dogs should not be allowed in stores that sell food. It's disgusting and disrespectful to other customers. She said she can't stop everyone. Well the register is by the door, she greets the customers, if they have a non-service animal politely ask them to leave it outside.
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All in all over the years I've had good service and good enough produce. The clerks are very polite and helpful except one day when my friend and I were there and he had to go to the bathroom really bad and was told, "No customer bathrooms". He had to leave the store and look for a bathroom. By the time he found one he had already done the act in his pants. The Dollar store as far as I am concerned is not very people friendly when they can smile while taking your money, but frown at you for wanting to use the restroom. If nothing else loan us a bedpan and let us go in the backroom. Nobody likes to use their clothes for a toilet because the store is willing to take your money but not willing to let you use their toilet. Myself I take a water pill and can't afford to go in there for more than 1 or 2 items at a time. Come on even WalMart has a bathroom for their customers.
Our new Dollar Tree in Bellefontaine, Ohio yells at its workers and demeans them in front of each other. Saving a little isn’t worth it if it’s promoting angry abuse of its workers… No thanks. We will choose Dollar General. They may cost more but they also operate ethically.
I was at your Pimlico Parkway store when I walked in there. There was a line I went and proceeded to pick up what I needed and I got in line. There was always a 10 people in line. I asked the gentleman where the manager was and he replied he was the manager and I asked him how come they didn’t have a cashier working and he told me that the guy stocking only stocks he does not run the register and he was the only one there and if I didn’t like it I can walk out the door. To me that it’s not customer service. That is extremely rude and that’s not a manager I would want. He again told me as he pointed to the door. I shop at the store several times a week and have for many years. That store has been through many managers but this is the most unfriendly and rude manager you have ever had. I have not been back since then.
Had to run a block to find a restroom. By that time I had already emptied my bladder. Good enough prices but worth the extra few nickels to go elsewhere. Unfortunately I have to go elsewhere to the restroom, so I have to go where the restroom is.
Everything in the store is cheap! All they have is cheaply made products that fall apart half the time anyway. There is no way that they beat out their rivals over at Wal-Mart! Wal-Mart doesn't isn't cheap like that, they know what the consumers want.
The new cashier on the south side of Paducah is rude. Literally a kid in front of me was making a return, she didn’t y’all to him at all. He even said, "Thank you." Her nothing. Then my turn comes. Again she says nothing other than the total. She sees I have an EBT card. She’s puts it in then starts writing something down. So at this point I’m waiting on her so I say, "How much is the total hun?" She repeats the first total before the EBT card so not only is she rude but she is also wrong so I say, “After the card?” She hits the button. Says the total. I give her the money. My change is two pennies. Instead of giving me my change and receipt she says, "Do you want your two pennies." I just walked off. Wonder why she didn’t offer me my receipt. Oh yeah probably because I would do what I’m doing now. Complain on her! She’s about 25-30 ish brown hair long ponytail. It’s Christmas time. Do your job. If you can’t handle working with the public then don’t!
I took my 93 yr old Mom to Dollar Tree in Phoenix at 57th Ave and Bell Rd. She is in a wheelchair, and needed to use the restroom. The manager told us the restroom was not available to the public! Even after explaining the urgency of the matter, management would NOT ALLOW HER TO USE THEIR RESTROOM! We tried to hurry to the store next door, but unfortunately didn’t quite make it! My poor mom was totally embarrassed and I was devastated for her. Just an unacceptable, while avoidable, experience!
They need to provide bathrooms for customers. I will never take my 72 year old mother to another Dollar Tree until they provide bathrooms... I am sure there is more elderly folks who feel the same way.
My first online order was successful (though over a year ago). I'd received email updates on status, delivery, etc. This second time around, not so much. I ordered my products on Oct. 28, and there was no followup from Dollar Tree. Called CS about the matter, wondering where the heck my shipment was, as it was now Nov. 15, THREE WEEKS LATER, and she dialled on her end, for about 30 minutes, before telling me the shipment was supposedly sent to my local store, but 'could not be confirmed'. What total B.S. She then promised me someone would follow up with me 'within 24 yrs'.
That was a Monday morning. Well, Tuesday evening, no followup call. Of course. Called CS back, only to get a total runaround that their service end is busy, and to please be patient as they... blah blah blah. Whatever. Do not do online business with these clowns. You will not receive your order, much less on-time. It does NOT take 3-4 weeks for any shipment to your local store. You've been warned.
Placed an order over the phone because their site was not working. Provided a billing and a shipping address and paid $20 to have 2 heavy boxes shipped to the shipping address. The rep ended up using my billing address as my shipping address. I caught it while reviewing my order online later that day and called back several times to correct it. Their reps were too busy to fix it, kept putting me on hold and escalating my call. Assured me that they would not ship it out without correcting the address. This went on for 3 days (I spent a total of 4 hours on calls with them trying to correct the situation) and they ended up shipping out the package to the wrong address anyway.
Another rep promised that once corporate opens on Monday, they would process a refund since it is clearly not my fault they shipped it to the wrong place. Well, corporate was extremely rude and requested that I find someone to go to the location where they dropped off those boxes to pick them up and bring them back to the store for refund, even though I explained the whole situation to them. Going to have to call my credit card to dispute the charges since Dollar Tree Customer Service clearly does not care about serving their customers. Never buying anything from them again.
I have been shopping at the Dollar Tree in Marshall Michigan for years and have had no issues. There has always been friendly employees working there. The man with the accent named Nigel has always been a favorite person to see there-so nice to everyone no matter how busy they were there. Now he is gone...what happened to him? He was always so kind and took time to help anyone that needed help, and just made it so nice to know he was there to help customers like me. The store has always been clean, organized and has had full shelves. It is not the same store that it once was, Did new owners buy it? For the past few weeks, I have been going in and the shelves are no longer full-they are empty or near empty. I hope Nigel is on a short vacation, because he hasn't been there and it is definitely not the same atmosphere or same organized store look as it once was, I am a very disappointed customer.
I am blown away by the negative reviews I've read about Dollar Tree. I am a loyal customer there and am always astounded by the variety and quality of goods they are able to sell for ONE DOLLAR!! I have found treasures there - everything from affordable items to put into my kid's birthday party favor bags to craft ideas to make end of year teacher gifts. For a whole assortment of items - they simply can't be beat. They have super affordable greeting cards, gift wrap, school supplies, candles, glassware... There's just not enough I can really say about how often I shop there and how often I'm thrilled with their quality and price!
We have two local Dollar Tree stores in my area, and in each case - I am always greeted cheerfully, they go out of their way to help me find something I need, give advise on tips and helps available through the website. I just can't imagine why these other people have had such sour experiences. Honestly, we all know the old adage - to get respect - you give respect. I'm wondering if they wander into the Dollar Tree all filled with a belly full of ticked off at the world and see everything through a lens of "the world sucks" and then they're surprised when the experience feels sour.
Specifically, I love that I can wander into Dollar Tree with no clear idea of what I'm wanting and come out with some delightful creative solution. At the end of the month when the budget is totally wiped out, Dollar Tree is my savior - where I can buy just two rolls of toilet paper to get us by until our new budget day. I made beautiful containers for my kids' teachers using jars, hot glue and those glass gems they sell. Each teacher gift looked to be at least a $10-15 gift. Through the magic of Dollar Tree, they cost $2.00 each. They were super impressive!!
I also love strolling through the store around holidays to check out their new holiday decorations and such. And as for the treats, the kettle corn popcorn is totally the bomb. It's the only kind I've found that is 100% diabetic okay. Every store has its downside and limitations, but if you ask me - Dollar Tree provides an amazing affordable service to the average consumer and fills a niche in a lot of neighborhoods making it a huge blessing to most of us.
If you're looking for the whole and downside in anything, you will most assuredly find it. For all of those out there wanting to poke a hole in the Dollar Tree operation, where else would I find granny glasses (old age magnifying glasses), a box of microwave kettle corn popcorn with three packages, toilet cleaner, a big bag of chips and a 2 liter bottle of soda -- and get all of that for a five dollar bill? Answer - Nowhere!
I love this store so much it helps my family so much. I am in there so much I knew the store manager by name. She is the sweetest lady. She was always working hard to make sure the shelves were stocked. Since she took over the store it looked better than it had ever looked and the freezer was always full. The store was always clean and neat and very inviting to shop in.
The past month the store has really went downhill. I was wondering what was going on and I had not seen Amanda. So I ask one of the cashier and I was sadden to learn that Amanda was pushed out of the company over things that was not her fault. I hate to hear this because I have seen a lot of retail stores in my lifetime and even worked in a few and I would have to say she probably ran one of the best stores I have ever seen and also one of the nicest and cleanest looking managers for Dollar Tree. I will not shop in this store anymore. I will take my business to Fred's or Dollar General down the road. The location will lose a lot of business due to the store not being stocked and not being clean.
Bad customer service. I was in the line. After I was ready to pay the cashier told me it was close and she have her open light on that. I have to go to another line. I left the car there and walk out the store. And they don’t even care. I’m never going to that place again. The tastier is on 9055 Biscayne Blvd, Miami Shores Florida 33138 (don’t go to this place).
Shopping in the the Dollar Tree for my soon to be 2 year old birthday party. Walking in the store I could see the store clerk seemed aggravated. As I am picking out things for his birthday party my 2 older boys were playing with a football. The clerk comes over to us and says (yelling and clapping his hands) do not play with the toys in the store to my kids. He never acknowledged me or asked me to address my sons who were playing with a Styrofoam football they couldn't have cause any damaged. He was just profiling them because they are **. I watch other kids come in the store without being followed. I addressed the manager and she wasn't concerned. With what I had to say I was in tears leaving the store.
They have a cashier by the name of Shyanne who never says hi or bye. She only gives the dollar amount. She never smiles, you'd think she lost someone close to her. I don't know what the reason is, either way is unacceptable. She got the job over someone else and she doesn't give a crap about what's required to get her paycheck.
Today I mentioned to her that it’s important to utilize customer service and she responded with "Ha!" So she really must not care about the job and the ability to earn a living like someone else would appreciate and that's sad. Customers are affected by that. This is the exact same cashier who messed up on the register the last time I encountered her, and she needed another worker to help her out as tried to use her calculator on her phone to figure things out. I gave her the benefit of the doubt because I hadn't seen her there before, so I figured she was just new. Today it appeared as if she charged the people in front of me for 5 platters when they had 4, but I wasn't going to butt in. They can verify that by camera and stock, but overall if she doesn't give a damn about the job or making customers feel welcomed enough to come back then she's detrimental to the business.
Today is 10/22/2017 and the time on my receipt reads 11:47 am. They can look at the camera and verify that she didn't speak other than to give me the price. She needs to be replaced. We know many people in the location and it may not be a big deal to some, while others think she's rude but regardless of their outlook her lack of customer service is noticeable.
I don't have a car so I shop online and have Dollar Tree ship everything to me. Normally they send cases of unopened boxes of whatever I buy. This time however it looks as though instead of just shipping me an unopened case of canned foods they sent me loose cans with dents as if what they sent me was something that fell on the floor and busted opened and shoved it into a bigger box so that during shipping the heavy canned foods can roll and bounce around damaging the box and likely causing more damage to the cans.
I was trying to exchange a set of 2 defective glasses but the cashier said I would have to wait for a manager who was on break, at the same time saying, "What do you expect for a dollar" as he walk away leaving me hanging. The other cashier said I could exchange them but in the meantime I drop one glass and broke it so no longer able to exchange. I shop there every day coming home and I guess that what I to expect ** products and service. #BoycottDollarTree. I will be posting on other shopping forums service I got.
Dollar Tree on 98th St., Albuquerque, NM is fairly new. However, on three occasions of shopping there, it is complete disgusting mess. Trash thrown outside. If I had not been careful in watching my step while entering the store, I may have slipped on what appeared to be melted ice cream. This has to be by far, the most disgusting Dollar Tree. In addition, there are so many transients surrounding this store. It's completely disgusting. Brought these issues to the attention of a store rep. However, I'm not sure if he couldn't understand my concern but he went on behind the checking stand with regard. Disgusting and gross management. I do believe it has to do with the Demographics of the Patrons. I was only there due to my job location at those times of incident.
As an educator, I love the value and variety that Dollar Tree provides especially when shopping for my classroom. Unfortunately the Dollar Tree located in Bloomfield's Staples Complex does not meet even the most basic requirements of cleanliness or professionalism. From the entrance the store is unswept, items are in disarray in the aisles, store associates are often overwhelmed with only two registers opened and long lines. The assistant manager (Brian) and Store manager (Robinson), are unresponsive to customer concerns and have made no changes to the store appearance nor staff training. Extremely disappointed as I love filling my classroom with affordable items from this company.
I was getting out of my car, and I noticed 2 senior citizens that were getting ready to bring their carts back. So I said the 2 women "I'll bring them in the store for you so you don't have to walk back there." I noticed my car windows were still opened so I went to close them and a RUDE store employees comes out saying "those carts have to be returned into the store", I told her I was going to bring them in. I need to do some shopping in the store. She then snatches the carts from me and proceeds to walk in the store. I go to take one because I needed it to shop, she starts again with her rudeness!!! I proceeded to go into the store to complain about her, I said "I need to speak to the manager." Not one employee picked their heads up to assist me. I ask to speak to the manager and the RUDE YOUNG LADY says she's the manager, so I left! I called the store to get some information about who I can speak to regarding this situation, but got no help!
I visited Dollar Tree Mountain view twice recently and was quite satisfied. I was really astonished that they were able to sell things so cheap compared to Walmart or Safeway etc. and of no less quality. True, part of the restroom was also used for storing, but that was indicated too and it was not cramped. The restrooms (I mean the actual toilet rooms) were quite clean and hygienic, more so than I found in some Walmart or Safeway shops. I inquired how they were able to make profit at all but I was informed it was or is one among the Fortune 500 companies too. I really appreciate the way they run and they work the shop and especially with so crude and rude customers as Americans.
I did not know there was a new rule about not putting service dogs in shopping carts. One of the reasons I did not know is because no one ever bothers me about the dog. She only weighs 3 pounds. If I put her on the floor, like Cindy insisted, she could have been injured by feet, shopping carts, falling merchandise, or unattended children.
There was no benefit of the doubt. She could have been courteous and ask me if I knew about this new rule. She didn't care if my dog could be injured. She just started screaming at me, at full volume! She is one of the two most nasty and rude human beings that I have met in all my 65 years. And without question, she is the nastiest store clerk that I have EVER encountered! I cannot recommend shopping at this Dollar Tree store. I am almost a Quaker and I do not believe in any kind of violence. That includes verbal violence. I'm hoping I can report her to the Dollar Tree Franchise. Her behavior is way out of bounds!
While I was in their store, I needed to use their restroom. I couldn't because the area where it is happens to be in their storage room. It’s so crowded with boxes and the rolling carts they use for their stock, you cant even get to them. What do the poor employees have to do, wear diapers? The back door, which I am pretty sure is supposed to be an emergency exit, was also polluted with them. It looks like it’s a tragedy waiting to happen.
On more than one occasion I have gone in this store and can't find what I need and mainly it's because shelves are not getting stocked, the stock room is so full it's busting at the seams, it never use to be like that. I ask one employee if the might be a certain product she commented back to me saying "I don't work with this stuff". I have to ask someone up front, needless to say I left but not without taking so pics first, which I added below.
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