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Stay away!!! Worst customer service ever. The reps has no knowledge of what’s going on in the company, seems like most of the reps are oblivious to what’s going on in their company. They’ve overcharged me over $2k on a $700 bulk order, charge me tax continuously when they have my tax info, canceling orders and then notifying me the day of expected delivery. I’ve lost over $2500 and some customers doing business with this poor excuse of a business. Customers are losing profits while they make profits. This is bad business and something has to be done to stop this. They hold no one on their end liable for their errors and mistakes and doesn’t even try to accommodate for their mistakes. I have attorneys getting involved and if you are have been in this same situation I suggest you do the same also.
I've been purchasing items for our business since this January. Up until September they had been helpful resolving any issues. Since late September, calls to customer service get no promised returned calls. Emails go unanswered. I have items returned to their store, items never shipped, and destroyed products that I have not been refunded for in close to $300. Calls to customer service also usually take an hour to get to a person, at which point they politely explain they can't help and needs to be escalated. No one ever calls back. Filing formal complaint.
DO NOT order anything online from Dollar Tree. I place a order online and was charged for the items and never received them. I called customer service. Spoke with a supervisor Chris (**) with no help. I will be contacting the Better Business Bureau on the Dollar Tree company.
I ordered flameless candles that were to be delivered to the store. I received emails that they were sent, at this time I was charged, but they were never received at the store. After numerous phone calls, which no one at their main number can help except customer service which is never there, I was told it would take 5 days to process my claim. Customer service is out for 5 days, and then another week before I was reimbursed, which means they will have had my money for over a month and there's no way to get it credited to my account quicker. I needed these for a function, ordered them a month ahead. They charged me and I was assured numerous times I would receive them on time but never did. Do not waste your time and money. If I could give negative stars I would have but had to give them one, which is not right since they don't deserve it.
I would rate this store a MINUS 10 if I could. I have a public health concern regarding your store located at 11227 E Via Linda in Scottsdale, AZ 85259. Without saying - this is the most disturbing, nasty, dirty and most unorganized store I have ever visited. It has an odor and the carpet tile looks like someone had poured liquid that stained the carpet tiles in large areas throughout the entire store.
I shopped at this store periodically when visiting my sister, but after my last visit on October 12, 2018 I will NEVER go there again - it's not safe! I actually had to cover my mouth and noise because the smell was so bad and I left. Another customer and I briefly spoke before I left and she stated that she saw bugs in the store. She also stated that she was going to call the Arizona Health Department about the condition of this store... how sad.
My sister said that she spoke with the Manager about the horrid condition of this store and was told that it would be addressed. Now months later nothing has been done and it appears that it is even worse. What is even more disturbing is that the Manager in charge of this store fails to see or just ignore improving the condition of the store. I will continue shopping at Dollar Tree BUT never again at this particular store. I am certain that this is a poor representation of Dollar Tree family core value.
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I made an order on Wed. 10/17, per their website, as part of the order I made, they stated that "UPS ESTIMATED DELIVERY on MONDAY 10/22. I would have ordered from another company if I'd known that prompt shipping was NOT their policy. On Sat. 10/20 I called to inquire as to when my order would be shipped. Per "customer service", they had not shipped my order yet, they would not cancel my order because more than 24 hours had passed, they had no idea when the order would be shipped and they didn't care about the estimated delivery date. Save yourself some time and effort and order from another company.
Dollar Tree in Warminster, PA - Every time I visit this store, I've been asked by an employee if I needed help, or if I found everything I was looking for. The store is well-maintained. It is clean and free of unboxed merchandise in the aisles. I live closer to another Dollar Tree, but often travel to this one because it is so nice.
Horsham, PA store is a dump. I live less than a mile from this store; so, I've been there many times. It is always a mess. The tile floor and carpeted areas are filthy. Boxed items of merchandise ready to put out are piled high in the aisles. This makes it extremely difficult to navigate with a cart. When I have the time, I drive farther to the one in Warminster on County Line. Shopping there is a pleasant experience.
All the time customer for my office supplies and some of my home stuff between 8th/Franklin store and Hermitage, for the last 7 years I have been very happy with the service and product till October 2, my daughter's birthday I went to buy 11 bday balloons. Everything was fine. A young women wanting to serve me nicely and politely till a lady with name ** (that I knew later on that she was UNFORTUNATELY the manager) I asked for 11 different balloons to surprise my only daughter so when I was asking for label numbers 1 of 3 balloons was not available (you can double check the stock if you have access to it). So I asked nicely ** if she can give 11 balloons. At this point I did not care less about what design (after several, "We don't have it").
She said, "NO you have to keep telling number till you get your 11 balloons..." When I said, "You are not easy to do business with..." she went off me and said very impolite tone "YOU KNOW WHAT, I AM NOT SUPPOSE TO SERVE YOU." So I said, "No problem. I did not ask you to. The young lady was serving me and you took the job from her." Then she left and start insulting me with word like ** etc... when I said, "Please we are done with this case. You are serving me." Then I asked another person if there is manager at this store.
She said, "I am," then she and she add "everything is recorded" then start showing to another customer that she is available and start talking about me as an evil person to the point the customer passed by me and whispers in my ears, "kiss my **." I was so surprised and did not know what to say... what a way to spray HATE between customer. What a way to be racist in a store for poor customers. Here are my informations ticket store # ** date: 10/02/2018 2605 8th Ave South.
I have frequently visited either or both of our local Dollar Trees since they often carry a favorite snack, PopCorners. They are available about half the time and I buy all of them when in stock. The problem? Staffing at checkout lines. Dreadful is complimentary. Just today I waited in line for 15 minutes in the ONLY lane open while other employees stocked shelves, looked at their cellphones or chatted personally. I went back later thinking there might be another register open and there was. Nonetheless, the lines at each were 15 people long and many, including me, put our products back where we found them and left without buying anything. Management is non-existent in our two local stores. I'm a former business owner and adequate staffing is mandatory for satisfied, repeat business. Dollar Tree has lost mine.
I ordered 12 vases online. I received the email with confirmation that my order arrived to the store on Aug 31st. I went to the store 3 times in a week and nobody pay attention to me, no manager, no information. They said the person in charge was not there. I called customer services Sept 7th at night, they try to help calling the store but nobody answer, they offer send the order to my home in 5 days but was too late for me. They were so kind. I came back to the store today Sept 8 and I found the same employees with no information and the same excuses, no manager, no order, no nothing.
I called again to customer services. They sent me to Delray Beach Linton Ave Store and was a different story. The manager, Wendy was amazing, helpful and finally put the order in my hands. Please avoid Delray Beach Atlantic Ave store. They are rude, they sucks. They don’t deserve to have any job relating with customers. Terrible experience there. Great customer service by phone.
The Dollar Tree store in Federal Way, WA; has a new manager named Randy. Over the last several months, starting last spring, I can see definite positive changes in the store. Randy has rearranged much of the product in the store to make it easier to find various items, there are some new items for sale AND the store is a lot of cleaner. One morning I walked in and it appeared the floors had been professionally cleaned. (If not, then they did a heck of a mopping job...) I have seen Randy in the store 7 days a week, working tirelessly to make it a better shopping experience. I wanted to let him know that this is appreciated.
Went to dollar tree this afternoon, and was going to buy some honey buns-looked at exp. date and was 8-12-10. Talked to store manager Robert ** or something. He proceeded to pull these off the shelf. Told me I could contact Paga or something, had no paper to write down names. This was the Saginaw, Texas 76179 store I was in, but surely that was a misprint on these boxes.
I was shopping at the location in North Philadelphia on Broad Street and Wingohocking 19140 zip code as I always do. July 19 at 8:15 pm and as I proceeded to check out, I get in line and the man behind the register asked me to go to the other register because he was waiting for someone. I asked him if he could just check me out as I only had 10 items and he stated no and for me to go to the other register. To avoid conflict I gathered my items off the belt and proceed to go to the next register where another person was a woman who was giving someone directions. As I started putting my items on the belt the lady stated for me to go to the other register because she was helping someone else. I then stated, "The guy just sent me over here, can someone please check me out?" And they both refused.
After working a long hard day who wants to go through this at the end of the night. I was tired and frustrated so I left the store without my items. I called back and spoke with the manager who was not present during the incident Ciara and she seemed very nonchalant about what happened as this may be a regular practice for them. I will never shop with Dollar Tree as long as the customer services is this bad. I can't believe people would be so rude and simply ignore a paying customer. Please tell everyone you know that this is not acceptable and nor should we tolerate when we are spending our money to keep these business open.
On 6/26 Placed an order and received an email stating my "order was under review". On 6/27 I received another email stating my order is getting processed, on 7/5 I check in on the order and it stated the order was selected randomly to be reviewed by a manager and was canceled without a reason. I asked for the supervisor as it is not an acceptable answer (Kristine **). I explained that I purchased this order while a shipping promotion was for 4.99 and I would like to reorder and receive the same shipping price, (originally shipping is $28) as my order was canceled with no apparent reason. She said that she cannot ship it at that price and that she could not help me at all.
I asked to be provided for the reason for the cancellation, she would not provide but will replace the order and I will just have to pay full shipping. I am thinking the shipping promo was just to get personal information into the system and cancel right away, to either get people into their stores or get more money out of people. Anyways, I asked for Kristine to let me speak with her manager but she said that her manager was not in today and that she will take my information down but most likely I will not hear back from them again. I am extremely offended by the customer service that I received today. I have never in my life been disrespected by an agent like I was today. How can an order be canceled without valid reason, just due to managers discretion? I was buying feathered butterflies. Weird and unacceptable.
I shop at the DOLLAR TREE STORE # 4607 store a lot but I get tired of their shelves not being stocked. When I ask an employee about a particular item I'm told it's been in the backroom for several days and they haven't had time to put it on the shelves. Also the floors are always dirty. You can tell they never clean them and there's stains on the carpet all over the store. In my opinion this tells me that Dollar Tree doesn't care how their store is operated and the overall appearance of their store, both inside and outside. VERY DISAPPOINTED.
Visited the Dollar Tree store for the first time and purchased four items. ALL of the items were defective. Went back to the store for a refund and was told that they only do an exchange for more things... which might not work. Obviously wasn't happy with my first, and last, visit. Was told that it says on my receipt that only an exchange for other items is possible... However, telling me this AFTER my purchase (on the receipt) is yet another sign of horrible customer service.
I purchased items and only half the amount went through on my card. I gave the items that were not paid for to the cashier and she said she didn't know how to reverse the items and it would take a while for a receipt. I was in a rush and told her I didn't need a receipt. As I reached the exit another employee screams across the store bringing all attention to me saying your card was declined you need to give your items back. I explained the situation and she was adamant if I didn't have a receipt I didn't pay for it. I told her I would stand at the door and call my bank so she could hear the transaction. While going through the prompts she walks away and another employee approaches me yelling indeed to give her the items. She was preventing me from hearing the prompts. I explained I was calling my bank to prove it was paid for.
She continues to yell stating she didn't care what I was doing. She called the police on me for stealing and she wasn't getting out of my face until she got the items. A customer stopped and apologized for the way they were treating me and offered to pay them so they would leave me alone. I couldn't hear the prompts because she continued to yell at me so I turned around and covered my ear so I could hear and she snatched my poster board for my son's school project and ran into the store yelling she was calling the police. I decided I couldn't keep dealing with this treatment. Left the bag with the other items in front of the store and started walking to my car.
Another lady comes out screaming, “Excuse me. You need to stop walking so I can talk to you.” I said, “I don't have any items and I'm done talking to anyone in this store.” As she approaches me she says very rudely she doesn't work there. She gets in my face yelling so much spit is flying on my face and she says, “You’re not going to talk to any of these people the way you were just doing.” I said, “You have no idea what happened and it's none of your business” and tried to walk away.
She chest bumps me and tells me the last lady was her aunt and it is her business she's gonna kick my **. She continued screaming profanity as I pushed past her and finally got to my car. I filled a complaint with the corporate office and they tried to throw a $50 gift card at me for the trouble. I refused. They became non-responsive for over a month. Now a claims office has contacted me wanting to know what I'm seeking. This deserves for her to be fired... The video tape that corroborated my story has conveniently been taped over and they are doing nothing about it. I have never felt so threatened, embarrassed or mistreated in my life. I have never step foot in the store again after 15+ years of loyalty.
My daughter and I went to Dollar Tree. She has 3 children, 8, 3, and 6 months old. We had the youngest in a cart and the other 2 were free to walk around with us. Her oldest is ADHD. The 3 year old was running around too much so the oldest put her in another cart which I thought was fine. We continued to shop while she pushed her sister around. When we were about thru shopping, and went to find them I saw a display on the floor and I looked at another customer and asked, 'Did they do that?' He said, "Yes," so I proceeded to pick up the mess when a employee came to clean it up. We proceeded to apologize over and over again. The employee did not respond to us and just kept picking up. As I said we continued to help clean it up.
She never even said a word in response to our help and apologies, but when my daughter got in line to pay I took the kids to the car. When my daughter came out of the store she had checked out in the same employee's line, and said she told her she needed to control her children. It wasn’t like we intentionally let them do this, and I think it was very rude and not her place to tell my daughter what to do with her children. It’s not the first time the employees in this store have been rude to me or my daughter. They act like it is inconvenient to have to do their job and it is my fault.
If I had the opportunity to go to a different Dollar Tree I wouldn’t shop at the one in Olive branch Mississippi. I would go to a different store but I have no choice to do so, I am 72 years old and remember when employees were there to help people and not act as though it is an inconvenience to help customers. I have been in this store several times when I asked where Something was and instead of helping me find it I am told what aisle it is on. One time I was looking for something and fellow customers tried to help me find it, which is more than the employees ever do.
I bought a toy paddle ball that broke (cracked wood) after 5 hits of the ball. Defective product, I just wanted to try another one. The “manager” looked at me like I was out of my mind and kept saying “it was just a dollar”, and they “can’t just give another product if it breaks”. When I balked, she then told me to “get out of her store or she would call police”. If this is indeed their policy, I assume it means for anything they sell - eyewash that burns your eye, shampoo that turns your hair green, ** or food that makes you sick… This is their business model – “it’s just a dollar” so they can sell defective crap and you are out of luck. Notice it is not “just their dollar” and a customer is worth not even one penny to them. Be careful what you buy here. I’ll never buy another thing at this store. I also have never seen more miserable and disgruntled employees as at these stores. They look at you when you walk in with disdain and disgust written all over their faces.
I received email confirmation to pick up order, so I went two days later and it was not there. I wasted my time and gas for nothing. I was asked for my phone# and was told I would be called when they find it. I said no, cuz I would not make a 2nd trip at the cost of more time and gas for a mistake on Dollar Tree's part. I felt that they should be responsible for their mistake and make it right. I asked that they ship the order the 2nd time direct to me at no charge. That would be a FAIR solution for the customer. I spoke with customer service today, and was told they will ONLY ship back to store again, and that I would have to make a 2nd trip. Dollar Tree does not accept responsibility for their mistakes. No integrity!
2740 W 16th Street Yuma AZ 85364 - Good evening, I was recently a customer at your Dollar Tree establishment (store number 3776). I enjoy bringing my business to the Dollar Tree store because of the unbeatable customer service and deals, but unfortunately tonight was an unforgettably terrible experience. I was browsing through the party aisle with my 11 month old son and husband. We were searching for party supplies for my son's very first birthday party, as I was walking down the party supply aisle I came across a bag of balloons that had been torn open on the bottom left corner. There was a white balloon that appeared to have confetti hanging out of the torn open bag. The balloon was hanging out of the already torn open bag, I then proceeded to pick up the bag and look at the balloon to see what type it was (it was an off white balloon with floating confetti, which I thought would be an awesome fit for my son's party).
Before I had the chance to put the balloon in my basket a store representative by the name of ** approached me very abruptly and demanded that I pay for the item because I tore the bag open (keep in mind this package was previous opened before I ever touched the balloon). I stated, “Okay ma'am I am still shopping.” I then turned around after saying that. After turning around ** demanded I go pay for the bag that I opened. I then defended myself and stated to **, “This bag was torn open from the side, prior to me even looking at the balloon out of the actual package.” ** then proceeded to accuse me of stealing, and said if I did not leave the store for stealing she was going to call her manager and local authorities.
At this point I was on the verge of tears, she humiliated me in front of the entire store of employees and customers. I was being looked at as some type of criminal. I was simply shopping and looking at a balloon that I had intentions of purchasing for my son's birthday. Never did I leave the store with any item, I did not place the item in my pocket. I never STOLE ANYTHING. As I was leaving the store ** stated, “What kind of adult are you, if the package was open why would you even touch it”.
Dollar Store, this is wrong. I was threatened, harassed and humiliated by your employee **. My family and I were kicked out of your store for simply browsing around like any normal customer. My voice will not go unheard. Yes, I may have looked undressed, but I had a long day of preparing for my son's birthday and my only intention was to finish purchasing my last items at my favorite store. As I mentioned I will not let this story go unheard. I will not stop spreading my story until your corporation contacts me. This is no way to treat your customers and their family. I am mentally distraught due to the treatment from one of your local employees named **. Dollar Store, I am reaching out because this needs to be heard and something needs to be done.
This store is located in Covington, Wash. I have been going to this store since it first opened and I really like those stores. For several months now, I've asked why their bathrooms were closed now (I went to check); the main reason they said, was too much drug use. I said, as a suggestion, "Why don't you have a key and people can ask to use." One employee said, "We don't have the time." The other day, I went in; had a list of what I wanted and guess what?? I needed to use the bathroom quick (age 76 yrs old). I asked, and the clerk said no bathroom available.
I asked where do I go and she said, "To Safeway store." I left my cart off to the side; almost ran out the door, down to the store. After asking where bathroom was; well, I was holding it all to get there in time. I got back to Dollar Tree and they had taken my cart away. I had to go get everything again. I believe someone needs them to get these bathrooms back open. This store gets a lot of customers. MY QUESTION: Why close off the bathrooms to public? (It says: only for employees.) Surely they can check them out during the day or ask for the key. We should not have to use another store, to use their bathrooms.
When I went shopping at Dollar Tree store on 76th and Rawson and other one in Greenfield I waited in a long line for thirty minutes. Only one cashier there. I asked for the manager but she didn’t care.
Since February 9, 2018 They removed $96 from my debit account, it has been in the statement on hold as processing. The order was never fulfilled. I have been on hold for several hours, they move my call from one person to another and no one is able to remove the charge nor to fulfill the order. Last time they suggested to call the bank, I did, and the bank says they are the only one that can remove that charge, because it is in processing.
I ordered a teeth whitening product from their online website called “Dazzling White teeth whitening pen.” I went to their local store picked up 6 brown boxes that contain several per box. I got home opened one of the six boxes and to my surprise it was so other teeth whitening pen product from another company and is not the one in the photo on the website nor the photo on my email confirmation. Simple mistake, they sent the wrong product. I called up the number on the email confirmation to be told a few days we will resolve this. No worries. After one week they tell me that I received the order and that all sales are final. No refunds. That’s their policy. I advised again that my order is incomplete. I just wanted the correct order/credit/money back/anything. They said they did complete the order by sending “a teeth whiter” and that since I left the store with it. Sales final no returns or refunds.
I currently still have these random teeth pens still 5 sealed in their Dollar Tree brown shopping boxes and one open showing this clearly is not the same as the picture online or the name or the company. Dollar Tree also told me the scu numbers match so that’s why they’re right and I should have known the scu # or something. Seriously one of the worst customer experiences you could have. Might as well be automated. Heartless. I was just shocked you could do this to people. Order some apples then bananas show up and they tell you well you ordered fruit we brought fruit and since it’s in brown shipping boxes make sure you rip to open in the store before you leave because that’s comfortable. Leave logic at the door.
Placed $800+ order on the 10th for charity project on the 19th to give poor kids hygiene care items. Had the order shipping to store 2.8 miles from home in Florida. Tried to check status of order online, but past day and a half site was down (confirmed by Deborah at customer service). This morning, site was up, there was an order in my shopping cart for over $28,000 that I had to quickly delete, and my order was now going to Maine! Dollar Tree says there's nothing they can do.
I had to place another order (but it won't arrive until the 24th of April), and wait for shipment to arrive in Maine before I could cancel it! So, they want me to have 2 duplicate orders of over $1600 and trust them that the cancellation of the 1st order will be problem free? Seems like all the work is shifted to the customer when things go wrong by Dollar Tree! They won't even do a rush shipment so the charity can give the kids the hygiene items on the day (19th) the project was set up for!! Talk about taking NO RESPONSIBILITY! Can't wait to cancel that order.
I'm so frustrated with Dollar Tree's online ordering service right now. Ordered a case of glasses a week ago and paid expedited shipping with an estimated delivery on Wednesday, 4/4. On Wednesday, I get an email that the shipping label for UPS 2 day service was printed, but when tracking for 2 days it was not shipped. Called today, Friday 4/6 to see when I could expect it to ship and how to go about a refund for the expedited shipping since it still hasn't shipped and won't meet my deadline, now. Was told it shows the order complete on their end and that my concerns would be expedited to management so that someone could call me back. Still waiting on that call, and expect it will never come since there were no replies to my emails sent yesterday.
Funny how less than an hour after my call, I get an email showing the charge paid by my credit company (this is the day after the original authorization canceled due to their waiting so long). Call back and no answer, then I check the tracking and voila! Package was picked up by carrier at 6:59 p.m. So, I'm out the money paid Dollar Tree for 2 day shipping, the glasses won't be delivered till almost a week after they were supposed to be and I've ordered glasses from another supplier to arrive on Monday. I've ordered here before and lost 1/3 of the glassware that was broken due to poor packaging, was told they can't help the carrier's handling, and now this. Last chance. I'll pay more for better service in the future.
I have been patronizing this Dollar Tree, 2636 Bragg Blvd. Fayetteville, North Carolina 28303, for a number of years and until recently the conditions of the store are horrible. There is trash all over the floor, in the aisles and no fronting of products. There are a number of lines open at a time, but no one is cleaning and stocking the shelves. The manager sits in the office the whole time. Someone needs to see the condition of this store and handle this right away.
I purchase a bulb that didn’t work among another 74 items from the store, I shop at the Dollar Tree almost every week, never had a problem until I went to the store in National City CA. No cashiers to be found and a huge line to pay. I go to the office inside the store and the assistant manager comes out says the manager is busy on the phone. I could overhear the conversation from the manager about the party the night before, I just said, "May I return this bulb. It does not work." She interrupts the manager and she says “what? No. He can’t return it.” I ask her to come out. She does wearing sweat, hanged over, I asked for her name. She says, "Lorena. I can’t give any more than that.” Not even wearing a name tag, just plain rude. Just trashed.
What really blows is now the Dollar Tree charges you a 1.00 fee if you get cash back. A convenience fee really. There shouldn't be a fee if it's convenience, only an inconvenience. Another way for someone to have an extra hand in your pocket. Enough is never enough.
Dollar Tree Company Information
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- Dollar Tree