Footlocker Reviews

I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.

Terrible customer service. Placed an exchange. I was told that as soon as the return was received, they would send the exchanged item. Their customer service is nearly impossible to get a hold of. Once I was able to get through, I was just told it would take another 2 weeks because their returns are processing items from 2 weeks ago. Stay away. Terrible company with poor customer service.

I will never give Foot Locker my business again after this terrible experience. I ordered three pairs of shoes and used Apple Pay at checkout. Unfortunately, Apple Pay defaulted to an old shipping address, even though I had entered my new address during the process. When I realized the mistake, I immediately tried to update the address or cancel the order through the Foot Locker website, but neither option was available. Over the next three days, I contacted Foot Locker’s customer service multiple times and received conflicting information each time. I was advised to contact the courier (FedEx) to either place the shipment on hold at a drop-off location or update the shipping address directly through them.

I have been placing orders for gifts, it’s been awful. They claim orders have been delivered only for me to have to sit on the phone for literally hours and convince them that I’m not trying to “scam” them and other orders are so wrong it’s ridiculous, like they just give you what they want.

Horrible customer service. I’ve been waiting on 2 pair of shoes since before Christmas. I received 1 pair today. They were supposed to be here Christmas Eve. I paid for express shipping. Then I told them I wanted a refund they told me I had to wait 3 business days while they investigate. I told them, "I don’t want the shoes. I just want a refund. There is nothing to investigate just give me my money back." Only to be told, "You have to wait." I told them it was a Christmas gift. Christmas is over and I’m over it too. I want my money back. To be told you have to wait “Monday, Tuesday, Wednesday.” By a smart mouth manager. In the end I just want my money.

So I ordered my wife new balance balance 550s and socks on November 20th. I got an email 1 week later stating that the order would be split in 2. The socks came in a few days later and the tracking # for the shoes said the label was created. December 10th still no shoes and put in a request for a call back on the website. December 17th still haven't got call back so I called customer service. I didn't speak to anyone for 15 minutes. It then took 20 minutes for my issue to be be corrected. I wouldn't recommend ordering online.

DO NOT SHOP HERE!!! I ordered a pair of the New Balance 550's back in August. Same day, I receive an email the shoes are on their way. UPS never received them and they never arrived. Good luck getting in contact with a real agent within the 30 day period after purchase and getting your refund, because after 30 days your request will be denied, you'll never receive your shoes, and you will have wasted $100 on shoes that don't exist. Never shopping with FootLocker again based on the mystery of what truly happens with your order after you've paid for it.

My son bought shoes online. They were too big. He returned them with the tags still on them and Footlocker sent them back saying they were used and not restockable. Their customer care said they had no contact # for returns and I could “try” returning them to the store or contact the manufacturer. It was the absolute worst customer service I have experienced and we will not buy from them again.

Worse customer service ever! We ordered shoes for the kids and it was in process for 6 days. Once it got shipped out, it was lost or stuck at one location. We tried chatting and calling them for 2 weeks. No answer. I just disputed with my bank, they are scammers and terrible as a company.

Foot Locker in Lenexa, Ks at Oak Park Mall. Store # 307126. Employee: **. I visited Foot Locker with the intention of purchasing a school item for my son, expecting the helpful and friendly service I’ve encountered in the past. Unfortunately, this time my experience was far from pleasant. The customer service I received was unexpectedly harsh and unaccommodating. ** seemed disinterested in assisting me, and their demeanor was quite off-putting. It’s disheartening when you’re looking to make an important purchase for your child, and the service provided is not only unhelpful but also unfriendly. Good customer service is the backbone of any retail business, and it’s crucial for ensuring that customers feel valued and satisfied. I hope Foot Locker takes this feedback seriously and addresses the issue so that no other customer has to go through a similar experience.