Footlocker Reviews

My shoes showed delivered and were never delivered. Footlocker investigated the incident in one day and said, "We don't believe," and never refunded my money. I will never shop there again.

Terrible customer service. Their mobile site has a glitch and often ships my item to an unknown address. They don't take any responsibility. I recommend using their site to find the product you like and purchasing directly from the actual brand, who have better customer service.

One of the worst shopping experiences I have had in a while. I ordered my shoes online on 2/13/2026 and still have received any type of update or shipping status. They stated it's been shipped, but the service they decided to use is 1000% trash. I live in California, and it makes no sense that you are shipping shoe from the east when you have availability in my size here in California. Unfortunately, I'm quickly losing confidence in FootLocker and have just learned the hard way not to do business with them again. They're just lucky giving negative stars isn't possible. Hopefully, my shipment gets here one day with great stories to tell about it, unnecessarily long.

Absolute worst experience ever. No English speaking customer service. Worst website in the world. Didn't even send out my order from Dec. 22. Then said because I didn't complain before 30 days nothing can be done. Wasted an hour of my life to get my $100 refunded.

I sent these shoes back 12/31/25 and they were delivered to Kids Footlocker 1/7/26. It is 1/26/26 and I still have not received my refund and I have proof of delivery. I call and get excuses about the warehouse finding my package. They said it takes two more weeks for the warehouse to find my package. Again, I have proof of delivery. I charged these on my credit card in December and returned them immediately. Now my credit card will incur interest charges since the refund didn't hit the card.

The Footlocker ordering website.com is horrible, I have ordered several sneakers and the orders have always been cancelled because they didn't have the sneakers in stock. What makes the matter worse is that you go thru the process of ordering the shoe and paying for it to be told after all that that the order is cancelled because they didn't have it on stock, which is bogus cause why does it let me pay for it and go thru the process, I WILL NEVER EVER order from here again. Buyer beware. Don't order from this site.

I purchased two pairs of shoes from Foot Locker in November 2025. I received them fairly quick, however one of the pairs came with glue on the shoe from production. I immediately sent them back and was told it would take 1-2 weeks for the new pair to come in. Fast forward over a month and I had not received any confirmation that my shoes had been returned or that I was going to receive a new pair. 4 phone calls with customer service later and a standard response of "you will receive an e-mail in the next 24-48 hours". I had never gotten an e-mail. On the 5th phone call the customer service agent put me on hold and I received an e-mail with a refund. I did not want the refund, I wanted the shoes that I ordered in my size with the discounted price. Now I can't order the shoes because they don't have them in my size. Very poor experience dealing with Foot Locker and the customer service.

No stars… They are terrible all the way from the bottom to the top of the customer support line!!!! I bought a pair of boots for my son. He tried them on in the store. Put them right back in the box. I purchased them and brought them home. I didn’t take them out of the bag or box, until I took them back to the store. My son said he would rather order a different pair online. The clerk told me they were worn because there was hair in the boot. Soles were flawless and so was the outside of the boots. Mind you he only tried them on at the store. Never opened the box or bag when we brought them home. So you tell me if they should have refunded me my money??? UNREAL!!! Customer support for 1 hour and never sent my shipping label…3 phone calls later. Still not rectified….

This place is garbage. Don't do business with them. Will not deliver correctly or sale you items they don't carry then they're extremely hard to get hold of to complain or even fix the situation. Just stay away from this business.

I ordered an on cloud monster shoe online during Cyber Monday for a price of $99. Not knowing it was cancelled without notification.. When I ordered there was a stock of my size.. Apparently the company was saying it was sold out.. My payment was accepted during that time and was clearly showing it was stocked.. When I reached out with the 800 number it was AI and the the communication was through text message… They were not able to accommodate the same price when I purchased it when it gets available..