Footlocker

On July 3rd, 2017 I purchased a pair of shoes from Foot Locker. I wear a size 11 but the size 11's I received were way too small. I promptly returned them following the directions on the packaging. On August 2nd, 2017 I received an email from Foot Locker stating they had received the merchandise and my PayPal account would be credited within 5-7 days. That was over 2 months ago! I've called the customer service department at 1-800-991-6681 twice. Each time they claim the money was refunded??? OK, but my PayPal statements clearly show differently. I haven't received a dime!

I ordered 3 pair of toddler shoes online. Two of the three pair did not fit and I looked online to find out what the return policy was. During my search I did see lots of bad reviews for Footlocker online so I decided to call Footlocker customer service to speak to them directly concerning exchanging the shoes. I explained to the rep the issue I was having and the options I had. The very unconcerned rep tells me, "Well you can take the Return directions We sent you and follow those or take them to a Footlocker location." I inform the rep that return directions were not included only the receipts for the shoes (these were more like the order pull papers).

I registered just to write this review. I recently purchased $450 worth of shoes from Footlocker's website. This was going to be a birthday gift, so I paid for 1 day shipping as well. A considerable amount of money spent. I receive an email that my order was cancelled due to a "verification issue." I called Footlocker's customer service and not only were they rude to a customer that basically just dropped $500 total, but rudely let me know that I probably wouldn't receive my refund for a week. 5-7 business days. No shoes, no birthday gift (that I worked 2 weeks to pay for), and I'm $500 poorer. Terrible experience. I do not recommend purchasing anything from Footlocker's website.

I made my first order on Footlocker and was pleased. I got the correct item and fast. So I go to make another order of the Puma x Fenty slides and they take longer to get here. But what do I get when I get them. The wrong color that I already own!! I don't even live near a Footlocker so now because of their mistake I have to go out of town and waste my day! They were not apologetic or anything!! Never again will I buy from here!!! Finish Line, Champs, Jimmy Jazz, etc. will be getting my money from now on!!

I actually travel out of my way to go to this specific Footlocker. I always deal with a certain associate by the name of Kuwana. Her customer service exceeds my expectations. She always has a smile on her face and she even remembers me by my first name! My son even speaks of how nice she is to us. I'm not sure if she is a manager or not but she definitely needs to be! She's a pleasure and I've noticed that she's like this with everyone, not just us. I've never written a review on anyone but she's pretty amazing so I had to!

I ordered three pairs of shoes, they processed payment twice and have now held the funds up in my account for 6 days. Not only will my kids have to wear socks to school for the first week, I will return any shipped items directly back for a full refund, Customer Service is a joke and really sucks. They claim there is nothing they can do.

It was a gross negligence on the part of the seller (Anna) which works in Foot Locker Westfield London and she was She's very rude with me. After what has been spent more than 400£ I will not go back again.

Ordered 4 pairs of shoes a week ago. First they said my shoes would reach in 3 days. That day came then they changed it to two days later. The day went on and still no shoes. I tracked my shoes only to find out that they delivered my shoes to the wrong person. Someone in another city and that person sent it back. I called Footlocker and they tell me there is nothing they can do. Only give me a refund. They're a waste of time, along with UPS. I would not recommend them to anyone.

I had placed two separate orders with Footlocker about 4 days apart, one being shipped to a local store, the other was already in stock and ready to be picked up same day. When I never received the notification for same day pickup after 2 days, I called the number to Footlocker's customer service (not the actual mall store) to ask about the status of my order. On the first call I was placed on hold for almost 15 minutes until my phone was about to die. So I had to hang up and when I got a charger I called right back. This time I was only put on hold for a minute and then the customer service representative told me my shoes were ready. Why I didn't receive an email, I do not know. But I was okay with that.

This company Lady Footlocker is very nasty and will lie to you. I had placed an order for a gift card and it was pending with my bank. They canceled order and told me that the bank won't put it through. I called bank and was told everything with my card is in good standing and even gave me a reference number. Don't know what is going on but they are up to something. Maybe a race or political party thing. Who knows nowadays. But if you're trying to purchase a gift for someone don't count on them receiving it from footlocker companies.

I ordered a green and black pair of girls Huaraches on Kidsfootlocker.com. They were on sale for 69.99 and I had a 20% off coupon and a free shipping coupon. My invoice never reflected the original price or that I had a coupon. It showed I paid 60.00 after tax. When I received the shoes the packing slip said green/black but the shoes were black and white. I called their 800 number and spoke to a not so friendly rep named Danielle. She told me I would have to send the shoes back before they would send a new pair or refund my money and they didn't have the ones I wanted. Although they were clearly on the website as she was telling me this. I know because I looked. She said they were sold to me by a store but she has no access to the store's inventory. I was under the impression I was buying from kidsfootlocker.com since I was on their website.

I have now been on the phone with Footlocker 2 times and UPS. They are shipping my package to the wrong person and can do nothing about it. I submitted my order less than 12 hours ago. My PayPal receipts has the correct address.

As a former employee, I use to see how terrible of a company Footlocker was from people ordering running shoes and getting soccer shoes instead. Or getting sent the wrong sizes, worn shoes, everything. I ordered a pair of shoes on 5/12 for Mother's Day and 10 days later I still have not received my shoes so I finally called them and the guy goes, "Well it looks like they got shipped to the wrong address." (How can they ship the wrong address? It's all machine operated.)

Worst online buying experience EVER - I ordered a pair of shoes online, size 10, and was sent a size 9. I reordered a size 10 and was sent a size 12! When I returned the shoes to a local store, they had to mail my shoes to their warehouse before I could be given a refund. I wasn't even given a receipt. I was told to take a picture of the tracking number for my records. What kind of customer service is that!!!! I order online a lot and never have I had an experience like this. I won't order from Footlocker again.

Footlocker on seven mile in Detroit Michigan. Told me they don't have the money for the return of the shoes I bought!! That's some BS, they make millions. It's a multi million dollar company that open their doors every day for business, I shouldn't have to wait for them to make money to get my refund, it's not a mom & pop shoe store... THIS GOES FOR ALL BUSINESSES. IF refunds for returns is part of your company, the minute you open your doors for business each day you have to be ready for returns from your customer every other legitimate establishment does, so now I have to call the store to see if anything was sold, BS.

Footlocker in Paterson New Jersey sold me a pair of fake Jordans and won't take them back because I don't have the box. I spent 160$ and I'm so pissed. I have money. They didn't believe I don't need to run a scam. I am a very successful collector and dealer. No reason for me to lie or scam. I was robbed and I want the world to know Footlocker in Paterson New Jersey sell fake sneakers/Jordans.

First of all the entire reason I needed to return my sneakers is because I spent over $100 on shoes that looked worn, why would you send those out to begin with??? This company has horrible customer service and they tell you that online orders can be returned in store... yet you still have to wait for the warehouse to receive the order. What is the benefit of returning in store then?! They take your shoes and throw them in an mailer and give you a tracking number?! Seriously that's it's no receipt or anything else to confirm they've actually took your shoes and you'll get your money back.

Foot Locker and its sister company Eastbay are awful. I'm a platinum member for both (Eastbay charges 39.99/year for this) and their business practices are questionable. I've recently had several orders cancelled due to "payment verification". However, the real reason is their inability to maintain and control their inventory. Several items show available on their sites, I purchase them, receive my order confirmation, my card is authorized (funds held) and yet a day later I get this bogus email stating that they couldn't verify my payment info. Which is comical, since I've spent close to $2,000.00 with them on that card in 2017 alone. The fact is, they use this bogus reason to cancel orders when they don't have the stock.

I ordered some Nike foamposites Dr. Dooms. Luckily I had a coupon to reduce the price some. Such brought the item to $195.96. A few days went by and I did not receive an email that my item has been shipped. So I call them. They say they still are looking for the item. I give them 2 day and call again and they say "the item is sold out. We will cancel the order and refund your money." I ask them "can I get an electronic gift card via email in the amount I spent." They say they can't because the item was being shipped from a store. I ordered online which normally ships through their warehouse.

02/10/2017) through their website. The order was confirmed, but after 4 days (on 02/14/2017) I received an email, saying the "item is no longer available" due a lack of it. On the next day I received an email follow-up with code for $15 compensation to my next order. Here are the details (Use code: 37JP7XTX4JBXJRPX Offer expires: 03/17/2017). So I decided to order other pair of shoes, and when I checked the model that I want (Product #: 31925016), my desired shoe size (US:13) was still available. I order it again Order Date: 02/15/2017) and use the $15 compensation.

I ordered Curry 3's from the website and the box shows up with some ** And 1's. I called customer service and the ** on the phone told me that "it sucks for you". What kind of trash customer service training do you teach over there.

So these morons charged my credit card and confirmed the purchase. They said it would arrive in 3 days. 4 days go by I decided to contact them to see what's going on, and the inconsiderate dirtbags cancelled the purchase for no reason whatsoever, note here, they did charge my credit card. I called them and they said it was confidential information, they couldn't tell me why they decided to cancel my order. So it was a birthday gift for my loved one, now he won't be getting anything for his birthday, and Footlocker refuses to take any responsibility or at least give me a plausible explanation, not even an apology. Zero stars customer service.

Failed to deliver and then cancelled my order. Placed an order for trainers and jogging pants online with Footlocker UK. Delivery address fields provided did not give me enough characters to enter a complete work address, so entered the building address (omitted my company name only) as we have front of house security that know me personally and UPS deliver here daily anyway, so did not foresee any issue. A few days later get a message that the jogging pants are out of stock, which is not a problem, the trainers were the main thing I wanted. A few more days later get a voicemail from UPS that they need my company name to complete delivery and to call them back to confirm. I call back and they tell me that they need Footlocker to confirm my address not me - thanks for wasting my time UPS!

Footlocker doesn't even deserve one star. Do not order gift cards through footlocker's website unless you want your money to be stolen and you are promised a gift card within 24 hours and then they decline the transaction yet still take your money out of your account. I am now down $625 out of my bank account over a $125 gift card for someone for their birthday! I have been dealing with footlocker for a week now and finally just ordered the shoes on nike with no hassle and the shoes made it to her before they could even refund me my money. I dealt with them day after day trying to resolve issue but they don't care. They only want to take your money and run!!!

I order 3 items online, it said they were gonna come in different dates. Okay that's fine. So I received one of the packages the following day. I track the other one. It said it was deliver but I never got anything. So I call the following day about my package. They said they were gonna start an investigation. It was gonna take about 4 days. I Waited. So I call today and they told me they are not responsible because I have previously lost packages with Champs, so I told them "how am I responsible for a lost package when I didn't sign for anything?" And the supervisor got loud with me. She needs more customer service. I will never order from here or shop at the store.

Went to Footlocker today as I bought trainers for my son the week before. He only wore them for school only and came home Friday 1 of the plastic stripes has come unstitched glued whatever from shoe. These cost me 80 so this shouldn't be happening at that price. I was told at shop "no, we're not replacing or refunding cause shoes have been worn." I did say it is against the law to not refund or replace faulty goods said they can't do nothing and that I would have to email shop. I will never buy anything from this shop again no matter what.

I ordered myself a pair of Adidas NMD R1 Trace Cargo. As I was scrolling through Footlocker I came across a black pair in my size and I wanted those. So about a couple hours after ordering. I was told that I can't cancel my order because it has already processed. So I bought the black and trace cargo shoes with the intention of returning the trace cargos. After waiting about 6 days I finally received both shoes. I opened the package and saw that not only was the package damaged, so was the shoe box. After opening one of them I saw my black NMDs which I was going to keep, then I opened the other box and it was also a black NMD. Even if I was going to return it it still shows how disorganized Footlocker is, and if I were to only buy the trace cargos and they came in the wrong color, it would've been a whole other story.

I ordered a Christmas gift via footlocker.com on 12/16/16 with standard shipping. The next day I received an email stating my package was shipped with a tracking number listed. I checked to see when it would be delivered and it showed that a shipping label was created in "Watertown MA" but had not be sent to USPS yet. I was still hoping to get my package but decided to wait until 12/26/16 because I assumed it was on its way. A few days later, I checked the tracking number online and saw that it still had the same info as of 12/17/16!!! I was hoping that it was USPS error in not updating. On 12/25/16, I sent an email to USPS and received an email within 1 day stating they never received the package! On 12/26/16, I called Footlocker and asked where was my package. I was told that it would take 7-10 business days to do an investigation (what?!?! USPS took only 1 day!!!). In the meantime, I couldn't get a refund.

We bought my son the boy's KD Fire and Ice on Nov 11th 2016. By December 15th 2016 the shoes ripped that held the laces and they gave us major return issues also in Evansville Indiana in the mall. Don't go there. We highly recommend using another shoe store. Rude and do not care. Also the shoes have only been for 6th grade basketball. Never wore outside the gym and wore in 6 games and a dozen practices total. Bad people and product for $130.00.

DON'T BE FOOLED BY THEIR "Satisfaction Guaranteed". I bought a expensive pair of sneaker, 180$ online. Unfortunately it didn't fit well, so I have make a return. I thought it would be easy since Footlocker is such a big company and have stores everywhere. But it is the complete opposite. First, they do not provide any shipping return label online. I went into my Footlocker account, practically it gives no return option. So I started searching for ways to return.