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Reviewed Aug. 9, 2023
Ordered a pair of Jordans Mid SE Craft which were 140.70. Got a less expensive shoe. The person I spoke to said it was because they were out of the correct size. I asked them, "Why wasn't the order denied." Instead they shipped a way less expensive shoe without our consent but sent them in the original shoes box. Finally after an hour realizing I wasn't getting anywhere I said I would dispute on my credit card. She threatened and said if I did that I would be banned from footlocker and their sister companies. They are liars and cheats in my opinion.
Reviewed July 12, 2023
HORRIBLE CUSTOMER SERVICE. WON'T ACCEPT RETURNS.. THEY'RE TELLING ME I SENT USED ITEMS .. LIARS. A class action is on the way!! Also I contacted the local tv channel so they make an article about this ss.
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Reviewed June 10, 2023
If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked. Went in. The shoes were not there. Decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new shoe but whatever. I'm not valued enough at Foot locker I guess. Just a peon to them.
Tey also have decided to not return my funds to me until 3-5 business days. The email said they didn't but my bank account says different, but why would you take the money if you didn't have the item and why would you hold it from me so I cannot go to any other business? I don't know. Buyer beware. This has been 1 of many TERRIBLE experiences with not just this storefront but this whole company. Save yourself the headache.
Reviewed Feb. 3, 2023
Trash service. I ordered the Nike shoes and for a manufacturing defect on the left foot (shaped differently), I decided to return it. They did not refund my order falsely saying that I used the shoes. I will never buy from here again.
Reviewed Dec. 18, 2022
Purchased these sneakers for my husband for Christmas. Took my payment to tell me a couple of days later the item isn't available....then they tell me I have to wait 5 days for my money to be place back... No outreach or at least try to help me find a possible foot locker that has the item...customer service has no care in the world but so quick to take ur money...FOOTLOCKER IS A SCAM.
Reviewed June 1, 2022
I bought shoes from them online, I received the shoes, tried them on, they were small. Mind you, there is no damage, scuffs, stains, nothing, maybe the bottom of the shoe got dirt on it from trying them on, (which there was already dirty when I got them!). They said, "Send it back, we will send you the correct size as the Under armour shoes apparently run a little small." Send it back, hear nothing, so I reach out and ask if they have an ETA. I am told by their return department, probably at least several weeks. I ask if I can just get a refund and I'll order new shoes. They respond, "Nope, you already started a return, it doesn't work that way". They then send me back, the EXACT SHOES I sent them, same packaging and all. They refuse to replace the shoes or give me my money back.
Reviewed May 4, 2022
I bought three pairs of shoes on footlocker online and I got great deals, shipping updates, and shipping was super fast. I bought them on the weekend and I had all three by Tuesday. I love shopping online and Footlocker is one of my favorite places to shop. I've never had a problem.
Reviewed April 5, 2022
Every time I have tried to place an order, it is canceled due to an inability to "verify" my payment method. I have tried using 4 different cards, and none of them work. I am also not given a specific reason as to why either.
Reviewed March 4, 2022
I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it’s wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. If this would've gotten rectified, I would've gladly left a 5 star review.
Reviewed Jan. 20, 2022
BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know their inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care. Seriously, I would avoid Footlocker, Champs, East Bay and Foot action at all cost. It isn't worth your time, money or sanity.
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