Footlocker Reviews

I purchased two pairs of shoes from Foot Locker in November 2025. I received them fairly quick, however one of the pairs came with glue on the shoe from production. I immediately sent them back and was told it would take 1-2 weeks for the new pair to come in. Fast forward over a month and I had not received any confirmation that my shoes had been returned or that I was going to receive a new pair. 4 phone calls with customer service later and a standard response of "you will receive an e-mail in the next 24-48 hours". I had never gotten an e-mail. On the 5th phone call the customer service agent put me on hold and I received an e-mail with a refund. I did not want the refund, I wanted the shoes that I ordered in my size with the discounted price. Now I can't order the shoes because they don't have them in my size. Very poor experience dealing with Foot Locker and the customer service.

No stars… They are terrible all the way from the bottom to the top of the customer support line!!!! I bought a pair of boots for my son. He tried them on in the store. Put them right back in the box. I purchased them and brought them home. I didn’t take them out of the bag or box, until I took them back to the store. My son said he would rather order a different pair online. The clerk told me they were worn because there was hair in the boot. Soles were flawless and so was the outside of the boots. Mind you he only tried them on at the store. Never opened the box or bag when we brought them home. So you tell me if they should have refunded me my money??? UNREAL!!! Customer support for 1 hour and never sent my shipping label…3 phone calls later. Still not rectified….

This place is garbage. Don't do business with them. Will not deliver correctly or sale you items they don't carry then they're extremely hard to get hold of to complain or even fix the situation. Just stay away from this business.

I ordered an on cloud monster shoe online during Cyber Monday for a price of $99. Not knowing it was cancelled without notification.. When I ordered there was a stock of my size.. Apparently the company was saying it was sold out.. My payment was accepted during that time and was clearly showing it was stocked.. When I reached out with the 800 number it was AI and the the communication was through text message… They were not able to accommodate the same price when I purchased it when it gets available..

Awful. They won't refund your money even after the purchase was returned. You'll get different answers each time you call. Many calls. They try to do anything to keep your refund. I hate them. I will not ever shop with them again. Buyer beware.

Worst customer service I've ever experienced! They literally treat you like you need them, and they don't need you! They don't appreciate customers, even the ones that have a history of spending money over and over at their store! I will go elsewhere, plenty of better options! Whoever is in charge of customer service needs to be fired and replaced with someone that knows what they're doing! Never again.

Great shoes! My son loves them! I’d recommend to friends and family. The quality is great also, and the price was unbeatable. The colors are vibrant and just what I was expecting. The shoes are very comfortable.

I purchase sneakers online for in-store pick up for my 3yr old. Go to pick them up, she tries them on. They are too small. We process an exchange in-store for the bigger size to be delivered. I get home. Noticed there's a price difference of $4.27 so I call customer service which after currently has me on the phone with them for 57 minutes and counting. I will not shop online with this company again.

Shoes delivered contained two different sizes. Manager was unable to help. Just offered a return label. Wouldn’t match the sale price I paid. Created more work for me. They don’t value customers. Waste of time.

I have called customer service in the USA. Every time I get a representative that barely speaks any English. I ask for someone else because I can’t understand them and they tell me no sorry. I am paralyzed and in a wheelchair and sent me shoes in. I have not seen a credit or a gift card. I have explained the terrible experience to the representative every time I call in and yet no more help is offered. I got shot and can’t walk and my feet swell up so all my old shoes don’t work. My family bought me a pair that are a size to small and now I’m three months into trying to get a new shoe or new size or anything. Footlocker has been NO help and my problem is still is ongoing and footlocker is not helpful to people with disabilities in my experiences with them.