Footlocker Reviews

DO NOT SHOP HERE!!! I ordered a pair of the New Balance 550's back in August. Same day, I receive an email the shoes are on their way. UPS never received them and they never arrived. Good luck getting in contact with a real agent within the 30 day period after purchase and getting your refund, because after 30 days your request will be denied, you'll never receive your shoes, and you will have wasted $100 on shoes that don't exist. Never shopping with FootLocker again based on the mystery of what truly happens with your order after you've paid for it.

My son bought shoes online. They were too big. He returned them with the tags still on them and Footlocker sent them back saying they were used and not restockable. Their customer care said they had no contact # for returns and I could “try” returning them to the store or contact the manufacturer. It was the absolute worst customer service I have experienced and we will not buy from them again.

Worse customer service ever! We ordered shoes for the kids and it was in process for 6 days. Once it got shipped out, it was lost or stuck at one location. We tried chatting and calling them for 2 weeks. No answer. I just disputed with my bank, they are scammers and terrible as a company.

Foot Locker in Lenexa, Ks at Oak Park Mall. Store # 307126. Employee: **. I visited Foot Locker with the intention of purchasing a school item for my son, expecting the helpful and friendly service I’ve encountered in the past. Unfortunately, this time my experience was far from pleasant. The customer service I received was unexpectedly harsh and unaccommodating. ** seemed disinterested in assisting me, and their demeanor was quite off-putting. It’s disheartening when you’re looking to make an important purchase for your child, and the service provided is not only unhelpful but also unfriendly. Good customer service is the backbone of any retail business, and it’s crucial for ensuring that customers feel valued and satisfied. I hope Foot Locker takes this feedback seriously and addresses the issue so that no other customer has to go through a similar experience.

Placed an online order with promise of 2 hour pickup at local store. Never received a pickup notice but was billed for the product. Called the store for two days and no one answers phone. Footlocker Customer Service refused to cancel the order and give me a refund, instead saying I had to wait days for someone to call me to "discuss" the situation. What a joke and scam of a business.

We've had a pretty terrible experience with Foot Locker, and I'd rather it not stay that way. My father-in-law was given some shoes for Christmas that didn't quite fit. We went to our local store to swap them out. We discovered it wasn't carried in store, and he could only get store credit for the gift that we would have to use right away. So he chose to get shoes for my son. We picked out Nike Force 1 Low LV8s to use with his store credit, and he added an extra $49 for the price difference. We had to order them shipped to our house because after all that, the size was out.

Hot GARBAGE... Placed an order online, verified my military veteran status TWICE, and the discount was never applied. Placed the order anyways with the expectation that I could call them and they would refund me the discount, however the customer service rep I spoke with said that the item I ordered was not eligible for a discount. I have used my military discount in the store with no issue many time with ZERO restrictions. I told the customer service rep that Footlocker needed to let the buyer know that the discount can't be applied if that is the case when purchasing online. Terrible way to treat your military veteran customers Footlocker. Footlocker has lost us as a customer.

I ordered a size 11.5 Jordan and they sent me a 10.5. I took them to a Foot Locker store and they gave me the run around at first but exchange for something else not the jordan. I was a little bit disappointed.

Created a FLX account and logged in, verified my email, logged in again, reset password as required, logged in again, re-typed my address again, I was STILL not logged in as a member! All of this was to save $12 in shipping. Logged in again and received the most recent attached message that I need to wait 15 minutes. Decided NOT to buy from them and will not be back. What a horrible user experience.

I ordered a pair of Air Max utility plus white & orange on April 26th 2024 at 3:17pm & they were suppose to arrive on April 30th as what the carrier had said on the tracker app & it says it still is in Texas & I live in Maryland. My mom is having a 60th bday party this Friday. The dress code is orange white & I need the shoes by Friday. I don’t have any orange or any whites. If I don’t have these shoes I might not be able to get in the party at all due to not having my package. I’m very disappointed in Footlocker