Footlocker Reviews

Order 2 pairs of shoes online and noticed as soon as I hit submit that it had the incorrect address. Contacted Footlocker in less than 5 minutes to advise of this mistake and have order cancelled or updated. Told neither could happen but have been waiting all day to receive tracking information. Customer service was rude and none helpful at all. Still waiting or tracking on my order.

Terrible website/app barely work. When the app or website isn’t working the customer service team is useless. Awful customer service, can’t help you with simple requests and are very dismissive. Terrible.

On Father’s Day, this past Sunday I thought I would treat myself and my son who will soon become a father to a pair of nice sneakers. I made the biggest mistake of my life, in terms of shopping decisions. I stepped into the Foot Locker on 225th Street Bronx, NY 10463 (Kingsbridge next to Target). I stepped into and asked to view a few pairs and a few sizes and I immediately noticed the customer rep on the floor was not friendly at all. I also asked another rep on the floor to help get two other models with sizes as well. Again, the rep responded with a look as if I were going to rob something or was making him do additional work.

I bought two pairs of shoes from Footlocker’s online store. I accidentally placed the order with the incorrect shipping address and had to wait until the following morning to speak with a customer service representative to hopefully fix the issue. I waited 15 minutes before I could speak with someone who gave me incorrect information about who would be shipping my order, and they did nothing to help.

I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.

Terrible customer service. Placed an exchange. I was told that as soon as the return was received, they would send the exchanged item. Their customer service is nearly impossible to get a hold of. Once I was able to get through, I was just told it would take another 2 weeks because their returns are processing items from 2 weeks ago. Stay away. Terrible company with poor customer service.

I will never give Foot Locker my business again after this terrible experience. I ordered three pairs of shoes and used Apple Pay at checkout. Unfortunately, Apple Pay defaulted to an old shipping address, even though I had entered my new address during the process. When I realized the mistake, I immediately tried to update the address or cancel the order through the Foot Locker website, but neither option was available. Over the next three days, I contacted Foot Locker’s customer service multiple times and received conflicting information each time. I was advised to contact the courier (FedEx) to either place the shipment on hold at a drop-off location or update the shipping address directly through them.

I have been placing orders for gifts, it’s been awful. They claim orders have been delivered only for me to have to sit on the phone for literally hours and convince them that I’m not trying to “scam” them and other orders are so wrong it’s ridiculous, like they just give you what they want.

Horrible customer service. I’ve been waiting on 2 pair of shoes since before Christmas. I received 1 pair today. They were supposed to be here Christmas Eve. I paid for express shipping. Then I told them I wanted a refund they told me I had to wait 3 business days while they investigate. I told them, "I don’t want the shoes. I just want a refund. There is nothing to investigate just give me my money back." Only to be told, "You have to wait." I told them it was a Christmas gift. Christmas is over and I’m over it too. I want my money back. To be told you have to wait “Monday, Tuesday, Wednesday.” By a smart mouth manager. In the end I just want my money.

So I ordered my wife new balance balance 550s and socks on November 20th. I got an email 1 week later stating that the order would be split in 2. The socks came in a few days later and the tracking # for the shoes said the label was created. December 10th still no shoes and put in a request for a call back on the website. December 17th still haven't got call back so I called customer service. I didn't speak to anyone for 15 minutes. It then took 20 minutes for my issue to be be corrected. I wouldn't recommend ordering online.