Footlocker Reviews

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About Footlocker

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Foot Locker is a retailer of athletic footwear and apparel. Established in 1974, the company provides a variety of products, including sneakers, sportswear and accessories from athletic brands.

Pros
  • Fast shipping and delivery
  • Good product quality
  • Clear order tracking information
Cons
  • Poor communication from customer service
  • Order fulfillment issues

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Footlocker Reviews

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    How do I know I can trust these reviews about Footlocker?
    • 4,691,129 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 29, 2025

    Order 2 pairs of shoes online and noticed as soon as I hit submit that it had the incorrect address. Contacted Footlocker in less than 5 minutes to advise of this mistake and have order cancelled or updated. Told neither could happen but have been waiting all day to receive tracking information. Customer service was rude and none helpful at all. Still waiting or tracking on my order.

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    Customer ServiceOnline & AppStaff

    Reviewed June 24, 2025

    Terrible website/app barely work. When the app or website isn’t working the customer service team is useless. Awful customer service, can’t help you with simple requests and are very dismissive. Terrible.

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      Verified purchase
      Customer ServiceStaff

      Reviewed June 18, 2025

      On Father’s Day, this past Sunday I thought I would treat myself and my son who will soon become a father to a pair of nice sneakers. I made the biggest mistake of my life, in terms of shopping decisions. I stepped into the Foot Locker on 225th Street Bronx, NY 10463 (Kingsbridge next to Target). I stepped into and asked to view a few pairs and a few sizes and I immediately noticed the customer rep on the floor was not friendly at all. I also asked another rep on the floor to help get two other models with sizes as well. Again, the rep responded with a look as if I were going to rob something or was making him do additional work.

      Mind you I ended up buying $227.91 in sneakers. By the time they returned they were treating me like I had to get out of the store, I was getting the business, I asked to speak to the manager, but the problem was that I had already paid for some of the things I wanted. But then they were telling me I had to leave NOW! They told me that the manager was not there, another set told me that they were all managers and basically trying to get me riled up. I asked for a refund and I had not even touched the boxes yet, they said, "NO! NO!" WTF? What do you mean NO?

      I called the police and by the time they came they told them I was causing a scene and I had to be escorted out of the store. I mean what kind of business is this? Where is the service? I am so tired of letting these scrubs treat hardworking people like they are dangerous criminals. I will not rest until someone has to answer for this.

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      Verified purchase
      Customer Service

      Reviewed June 7, 2025

      I bought two pairs of shoes from Footlocker’s online store. I accidentally placed the order with the incorrect shipping address and had to wait until the following morning to speak with a customer service representative to hopefully fix the issue. I waited 15 minutes before I could speak with someone who gave me incorrect information about who would be shipping my order, and they did nothing to help.

      I was able to intercept the order that came through UPS and have it delivered to my address at a no small cost to myself. The other order came through FedEx and was delivered at the incorrect address. I picked it up from there and it hadn’t been tampered with or opened. Instead of there being a pair of UNDERARMOUR shoes; there were a pair of Nike Jordans. This has been a frustrating ordeal. I want a refund and I want to be done with dealing with Footlocker.

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      PriceStaff

      Reviewed Jan. 20, 2025

      I would give half star if I could. I will be boycotting Footlocker from now on, and have spread the word to family and friends as well. Bought a pair of shoes for my niece for Christmas, and bought it at the end of October (Oct 30th) because I was going out of the country for a month in November, and I wanted to be able to mail the shoes to her before I left on my trip.

      Canada Post then went on strike by the time I mailed it to her. Anyway, she finally gets the shoes and they are too small. She takes the brand new shoes in the box and the receipt to Footlocker to just EXCHANGE for a bigger pair. We didn't want a refund, so no money back. She was told no she couldn't do that, because it was past 45 days.

      No explanations would work with Footlocker, even with the postal strike which held up the delivery etc. I even phoned Head Office and spoke to a representative there AND a supervisor and nothing could be done. The stupid thing is... we would have also been spending more money had they let us do the exchange, because the new shoes we were getting was a newer model and more expensive, so we were willing to pay the difference. And the original shoes cost us $210!!!! NEVER NEVER again will I buy another pair of shoes from Footlocker.

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      Customer Service

      Reviewed Jan. 4, 2025

      Terrible customer service. Placed an exchange. I was told that as soon as the return was received, they would send the exchanged item. Their customer service is nearly impossible to get a hold of. Once I was able to get through, I was just told it would take another 2 weeks because their returns are processing items from 2 weeks ago. Stay away. Terrible company with poor customer service.

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      Verified purchase
      Customer Service

      Reviewed Dec. 30, 2024

      I will never give Foot Locker my business again after this terrible experience. I ordered three pairs of shoes and used Apple Pay at checkout. Unfortunately, Apple Pay defaulted to an old shipping address, even though I had entered my new address during the process. When I realized the mistake, I immediately tried to update the address or cancel the order through the Foot Locker website, but neither option was available. Over the next three days, I contacted Foot Locker’s customer service multiple times and received conflicting information each time. I was advised to contact the courier (FedEx) to either place the shipment on hold at a drop-off location or update the shipping address directly through them.

      However, after speaking with FedEx, it became clear that Foot Locker’s shipping restrictions prevented FedEx from making any changes. FedEx informed me that only Foot Locker could authorize such modifications. I relayed this back to Foot Locker, and two different customer service agents assured me they had contacted FedEx to remove the restrictions and hold the package. Despite these assurances, FedEx repeatedly told me no such requests had been submitted. The back-and-forth was infuriating. Foot Locker blamed FedEx, and FedEx couldn’t do anything due to Foot Locker’s policies.

      Mistakes happen, but there should be a way to fix them. I was constantly told these restrictions exist because of fraud concerns, but not everyone is committing fraud. If fraud does occur, surely there are systems and insurance in place to handle it. I’m just a paying customer trying to ensure my $200 order isn’t lost or stolen. This experience has been exhausting, frustrating, and a complete failure of customer service on Foot Locker’s part. I would advise any and everyone to stay away from shopping with Foot Locker online. If you need to shop with them, do it instore only.

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      Verified purchase
      Customer Service

      Reviewed Dec. 29, 2024

      I have been placing orders for gifts, it’s been awful. They claim orders have been delivered only for me to have to sit on the phone for literally hours and convince them that I’m not trying to “scam” them and other orders are so wrong it’s ridiculous, like they just give you what they want.

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      Customer Service

      Reviewed Dec. 28, 2024

      Horrible customer service. I’ve been waiting on 2 pair of shoes since before Christmas. I received 1 pair today. They were supposed to be here Christmas Eve. I paid for express shipping. Then I told them I wanted a refund they told me I had to wait 3 business days while they investigate. I told them, "I don’t want the shoes. I just want a refund. There is nothing to investigate just give me my money back." Only to be told, "You have to wait." I told them it was a Christmas gift. Christmas is over and I’m over it too. I want my money back. To be told you have to wait “Monday, Tuesday, Wednesday.” By a smart mouth manager. In the end I just want my money.

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      Customer ServiceOnline & App

      Reviewed Dec. 17, 2024

      So I ordered my wife new balance balance 550s and socks on November 20th. I got an email 1 week later stating that the order would be split in 2. The socks came in a few days later and the tracking # for the shoes said the label was created. December 10th still no shoes and put in a request for a call back on the website. December 17th still haven't got call back so I called customer service. I didn't speak to anyone for 15 minutes. It then took 20 minutes for my issue to be be corrected. I wouldn't recommend ordering online.

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      Footlocker Company Information

      Company Name:
      Footlocker
      Website:
      www.footlocker.com