Sears Reviews

We are outraged by the reliability of this company. We tried calling to speak to someone and it is all automatic voices. I would never recommend hiring. They gave us a time between 8 hour span, confirmed 2 times and then sent us a show up time hours later.

Hi bought a home protection plan in May 2025. Unfortunately my fridge wasn't working properly in July and I called for service. It's now December and my fridge still not working. Schedule appointment, no technician shows up... Poor quality workers.... Would never recommend Sears. Worst service ever!

I've spent nearly an hour on the phone calling in repeatedly going through many options to ask a simple question. I can't get to a real person and it's incredibly frustrating. Their AI is stupid. I hope the repair person that comes is better.

Do not buy any appliances from Sears. Their repair service is subpar. They only have AI scheduling appointments and AI cannot deal with any problems. I've been without a refrigerator for three weeks and the repair man failed to show up today and failed to call. There is no one to speak with. Buyer beware!!!

We have Sears Protect Home Warranty. On September 13, repair technician came out to service furnace and determined that furnace part to repair is no longer manufactured, and furnace has to be replaced. We are elderly and on oxygen and on a fixed income. We have continuously received the run-around. It is dire that we have a working furnace. Sears has not honored the agreement yet, delay after delay with numerous excuses and numerous appointments and service visits. We maintained a complete record of their service for all to see the service they have provided. This is horrible and a true nightmare.

Made two appointments with them and no one ever showed up for either. No, did they even contact me. I tried to contact them, but they only exist in the cloud. No way to talk to a human. Meanwhile, our refrigerator was broken for 4 days.

Ok! I have being a Sear customer for many years through my mother before they went online. I purchase many appliances through this company and bought many there different appliances and warranties to maintain my appliances. For the last six months from March 2025 before my warranty expired for my Kenmore Elite washer my machine stop washing. I make and request for a repair. I got a date for a repair for 2nd wk in March. Just before the set appointment time for the technician to appear taking time off from my work to get my repair I received an AI generated request from Richard to reschedule. This rescheduling happened every time causing me to make new appointments. It continued for months while speaking to their service representative who constantly say they will accelerate my service repair to their supervisor. Every two weeks in the months this continued until now.

We have a home warranty through Cinch. We have no other options but Sears to use for our A/C repair. After our cousins passed away and left us the home we have had to call on Sears twice. The first time they sent Alex he insisted it was just a thermostat that needed to be replaced that was May 2025. Then I noticed a few weeks ago the same downstairs unit was not working properly and the electric bill was steadily climbing. I checked the filters both were a little dirty, not bad but I changed anyway, still wasn't cooling properly, next changed the batteries in the new thermostat and still no change. So again we called in another repair job. Same tech Alex showed up. This from the time I scheduled till the day she showed the unit froze over and he said I should have shut it down, I said I had to come out not once but twice to get the S/N and model #'s I would have noticed a huge block of white ice.

August 8, 2025 I ordered a craftsman stool. Five minutes later I got into a chat to cancel my order. They said they would have someone reach out to me before it was shipped. Now keep in mind it’s only five minutes after I ordered, no one contacted me And when it was shipped, they told me to refuse shipment. Who runs a business like that that wants you to forget the fact that you notify them of a cancellation that they’re aware of but they continue to ship you to product. That’s no way to run a company. It’s been 10 days since I refuse shipment from UPS and I still haven’t received my refund. They rely on resolving customer issues with insisting everyone go through a chat.

Sears has really gone downhill. I no longer receive the service I’m paying for, and it’s extremely frustrating. Despite having and paying for a Home Warranty since 1987, I can’t even get an appointment. Their system now uses an AI named Samantha to schedule service calls, and she can’t even find my warranty information. Repairs that started back in February 2024 are still incomplete. They replaced my microwave but just left it at my doorstep without installing it. On top of all this, there’s no follow-through or accountability. Warranties don’t seem to mean anything anymore with Sears.