Sears

We purchased a home in a small town in North Carolina and was having a hard time having a company make a delivery to my area. We decided to drive a few hours to our local Sears Store and found the perfect electric stove that met our needs for this home. The size, color and features were perfect. The best part Sears delivered it for free. We placed our order and within a few days it arrived and it was installed and works perfectly in every way. I couldn't ask for more from such a great company that went out of their way....

This system was installed in the 80's. Very little problems. Just needs a new battery every now and then. It is not on any monitoring service. So there are no extra fees. If the alarm goes off the bell will ring to alert the neighbors of a problem.

The Sears paints that I used would cover in one coat as advertised, had the sheen aka. finish that I desired, were available in myriads of colors as are most brands, and proved to be very durable.

On time, always can rely on them. They fix problem always or else provides new machine. This has never happened to me. They always fix the problem like new. Plan, covers most of problem costs. Have had Sears service for at least 20 years on all appliances. I am totally satisfied. Would not change to a different service.

It does a good job cooling and heating, although some time I have to check it to see if it is on the correct setting. It works well with the Nest thermostat, it makes it very convenient to keep my home comfortable from anywhere in the house. I like that it came with a 5 year twice a year check up for possible maintenance.

Called SEARS Home Services to repair a riding mower last fall. Came and did not have the part and ordered it. Came back in December (after mowing season) and fixed. $139. It was for a new blade. First mow was April. Blade deck had not been leveled correctly after replacing the blade so couldn’t use. Warranty was for 90 days so they would not come back to fix without charging. They did not check if before leaving in December. Came back and fixed at a charge of $315. For something they did wrong the first time. What a rip-off!!!!

I needed to buy shoes and thought, much to my disappointment, that I could purchase online with Sears. No - they are third party vendors and you are not dealing with Sears, you are dealing with outside vendors and Sears is NO help when you have an issue. 2 pair were lost in transit - they said I would get a credit, but I never did. 2 pair did not fit properly - they said I could return them, but I had to wait for the third party to get back to me. They did and they told me I had to pay for shipping. Why bother. After I pay for shipping, package it, stand in line to get it shipped, I've spent more money than the product was worth.

I contacted Sears to repair my microwave oven in Jan. A technician was sent on Jan. 18. I was told that a part needed to be ordered for the repair. After a month had passed and several calls to inquire about the status of the parts, I was told that the part never came in. Because I had purchased a warranty, I was told that I could get a replacement over-the-range microwave oven because mine couldn't be repaired. I made several calls to inquire about when a replacement would be delivered.

I have a Master Protection Agreement and called Sears on 2/28/2021 to have them repair my dryer. I had a technician out later that week, who informed me that it would need to be replaced, he told me that I should receive a call within three business days. After a week of no response, I called customer service who informed me that the "technician" did not close the order, and that they would close it for me. A week after that call, I called again, and this time they stated that it wasn't closed (the first person lied to me) and I would need to contact their other department to have them correct it. After calling the number they gave me, I was placed on hold for over two hours, before being hung up on. I went on to contact them seven more times, with the same response (on hold for two hours, hung up on.) I have been waiting almost a month to get a new dryer. I need Sears to follow through with their Protection Agreement, and replace my broken dryer.

I find myself in quandary with an electronic gift card from Sears.com. I ordered it early this morning and it says it will be delivered within an hour: I waited and waited, there was no gift card in my email. It was about 5:10 am that I gave up on that electronic gift card. I bought it for myself the supplement the charge on my sears credit card. I needed to buy a stove for my mother she is 90 years old and recovering from covid, and her stove went out. Sears has a stove the she wanted for 566.00. It was on sale from 699.00.