Sears Reviews

Monday (9/30) I made an appointment with Sears to send out a technician to service our refrigerator (icing over). After 20 minutes of a hard sell on whether I wanted to pay for the service call or enlist in an extended warranty program, I finally got the appointment made for Tuesday. Sears wanted an 8 a.m. - 5 p.m. window, which dismayed me, but I accepted. Tuesday came and Sears texted me -- in the afternoon -- that the appointment needed to be rescheduled for Wednesday. I phoned Sears to express my frustration at having one day wasted waiting for a tech who never came, only to be asked for the same service window again. We agreed that 9 a.m. - noon was more reasonable. It's 3:45 p.m.. I called Sears to vent, and to cancel my service request. They have wasted my time and, having done that, eroded my confidence in their competence to solve my fridge's issue.

Sears Home Service, AWFUL Experience!!! Unprofessional and inept staff. I requested a visit to check my washer that was giving me an error code. The Sears employee that came to my home spent the first 20 minutes texting with the prior customer (now I guess the prior customer was having the same issue I then faced..), then asked me if I had extended warranty. I said no, and he told me I should buy a new washer. All of this without even seeing my washer!!!! When he finally decided to take care of business, he was just standing and looking at it. I had to show him what the error code mean according to my google search. To make the story short, he left without giving me an estimate, but I have to pay for wasting my time and for having to explain the technician the problem I already knew my washer had. I needed a solution. I highly recommend to hire a professional but you are not going to find it at Sears.

This company is horrible. I have been waiting two months to get my washer off of warranty with no straight answer. These people are sketchy and do not want to help at all. Even to cancel an order it will take a week. Honestly a horrible company.

Technician went to the neighbor's house, ordered parts for a Samsung oven. I have an Amana and yes it's in the original work order. Forged my signature on the follow-up repair order. I tried contacting the technician and left a message, also Sears and only got the automated message system.

I wouldn't give this company a single star if it wasn't required to fill at least one to write a review. I have a service protection agreement for my washer and dryer. The dryer died, so I scheduled maintenance. There was NO contact from Sears by email call or text during any of the process, I had to initiate all of it myself, even when they randomly cancelled or rescheduled. The dryer needed a part they didn't have in stock, so it went to ordering and I was told if in 10 days they couldn't get it, I would get a replacement dryer. Multiple weeks go by, and I have called them numerous times to figure out when I will have something done, no one knows what's happening, they offer me $50 whole dollars for the laundromat! Wow! I've not had a dryer for over a month by then. The voucher also takes 21 days by mail, they say (it never arrives).

We contacted Sears for a washer repair in May. We have gotten tired of contacting their customer service, they tell us the same bogus excuses. Here’s what we hear from them when we call “we placed the order and if someone doesn’t get back to you, call back in 3-5 business days.” Nothing, never happens. When asked to speak with the manager who makes the final calls, they aren’t unable to get me in contact with him, it seems as if it’s a scam. I am extremely frustrated with them, their service is poor and they have no urgency to assist customers. They are terrible, I have gone 3 months without a washer. Do not purchase anything from them.

I have tried to order an item from Sears.com twice, and I will not be trying to make another purchase from Sears again. Both times I was told they didn't have my shipping address (which was provided during the checkout process) so I provided it. Both times the tracking number provided was not for my shipment and was for someone else's address. Both times my item was "returned" with me never having received it. I expressed I still wanted the item but nothing was done. I thankfully was refunded, but the overall experience was terrible.

I purchased a Kenmore side-by side refrigerator in October 2019, along with a 5-year warranty. In late 2023 I begin having issues with water leaking from the freezer door. Sears sent 4 technicians to repair and it was not until the 5th tech that came out (in May 2024) was the problem properly identified. On May 8th the tech ordered a new freezer door and ice maker. To-date (almost 2 months later), I am still waiting for this issue to be resolved. In the meantime, the leaking water is causing my kitchen floor to become damaged. I am consistently calling customer service about the parts and installation, and being told each time the problem is being escalated. I was given a case # and told to call after June 29th for the resolution. I called on July 1st and now told I need to wait 5 days for a resolution. This is ridiculous! I will NEVER order any appliances or any other product from Sears.

I wish I can give under zero review. Sears services are worst than I can explain. I am struggling to get a replacement since November of 2023. I am without washer and dryer and There is no one to help. They just toss around to different departments but no resolutions till today. I have paid $500 for my extended warranty but it's total waste and I had spend over 100 hours on the phone with them but all waste of time. No results. I won't recommend them to anyone.

This is a customer complaint: On May 4th 2024, I ordered, and paid in full, a dishwasher from SEARS. The company promised that the item will be delivered and installed in 48 hours. A month and half later, and after more than eight phone calls requesting the order to be honored, I am still waiting for the dishwasher. I really do not know what else to do to get the equipment, or to get my money refunded. Lilia ** Retired teacher