Sears Reviews

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Overall Rating2.3 out of 5
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Sears Reviews

ConsumerAffairs has collected 6,474 reviews and 5,275 ratings.

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Page 1 Reviews 0 - 10
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Customer ServicePrice

Reviewed Aug. 23, 2023

Should be "zero" stars option to choose instead of just 1-5. Requested AC service, appointment scheduled and confirmed via text. No call and no show from Sears or technician. Very difficult to call Sears and was put on hold for a long time, transferred multiple times, call dropped. Customer service didn't help and using condescending verbiage as if the customer is an idiot. It is expensive home warranty with terrible service. Stay away.

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Customer ServiceStaff

Reviewed Aug. 22, 2023

My heater is not working on my HVAC system, so I called my home warranty company to make a claim. They assigned Sears HVAC to my claim, and an appointment was made for the next day. It was between 8am-5pm. I called several numbers to try and contact a customer service representative to get a COI, unfortunately I couldn’t reach anyone. The day of the appointment, I spent the whole day at home waiting for the rep, tracking him on the link emailed to me. By 3pm, I received an email from Sears canceling my appointment. I feel this is very unprofessional and terrible customer service. I called my home warranty to get another company, I will never have Sears over my house.

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    Reviewed Aug. 10, 2023

    I hired Sears to repair my microwave. They did a diagnostic but didn't have the part on hand. After receiving the part, I tried dozens of times in every possible way to contact them to come back and complete the repair. After 2 months I finally got escalated to a department who approved a refund. Another month later I'm still waiting so I disputed in my credit card. Now they are rescinding the refund offer and I'm having to pay another company to complete the repair.

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    Customer ServiceStaff

    Reviewed July 18, 2023

    In August of 2018 I went to the local Sears Outlet and ordered several appliances due to a fire in my home. I also agreed to the protection plan for the appliances. A week later, before the appliances were delivered, I canceled the order for a range hood. I was told that the price of the range hood and the associated protection plan would be refunded to my Sears account.

    Last week I received a notice that the protection plan for the range hood was going to expire soon. I called and learned that Sears had charged me for a protection plan for an appliance that i never purchased. I spoke to a man who said he couldn't help me, but would transfer me to someone who could assist me with this. I was transferred 2 more time, each time giving all my information and explaining the issue. The fourth person I spoke with said they wouldn't return my money and refused to let me speak with a supervisor; she actually said she didn't have a supervisor and refused to do anything. Sears basically took my money for a service protection plan for a product I didn't buy and refused to return it!

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    Customer Service

    Reviewed July 5, 2023

    To make a long story short they sent an appliance repair guy out to inspect my refrigerator and after reviewing a hidden camera video I had taken the guy never even inspected my refrigerator. Sears promised me a refund of my $99. I waited just over the 2 weeks they said a refund would take to process. I was promised a refund a 2nd time. I waited and still received no refund. Apparently they just lie to you and hope you go away. This isn't just unethical, it's illegal. Worst experience I've ever had with a company. Months later I've spent countless hours trying to resolve this but the higher ups aren't even interested in reviewing video of the repair guy not doing anything. They don't have any integrity. They even gave me phone #'s to call that have been disconnected. They are liars, thieves and scammers.

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    Installation & Setup

    Reviewed June 9, 2023

    I ordered a stove from Sears marketplace and it was the worst nightmare because they didn't include a power cord then wants the customer to play tennis with the shipping company Appliances Connect who was another terrible nightmare. They both blamed it on another for my missing cord and refused to provide installation for a confusing product. I would not advise for your mental health!!

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    Customer ServicePunctuality & Speed

    Reviewed June 8, 2023

    HORRIBLE!!! They booked me in between 8 am - 5 pm but never showed up, checked the link and it changed to 6:22p. Still never showed. No alerts, no updates no calls. Called and rebooked again -- the same thing happened -- no call no show... I will be reporting them to Consumer Affairs and the Better Business Bureau. And.. customer service is nonexistent... Can't get hold of a live person unless you want to book a new appointment for the first time. I had to stay home from work and I lost $260.00 -- Are they going to pay that back?

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    Customer ServiceSales & MarketingPrice

    Reviewed June 7, 2023

    I scheduled a washer and dryer cleaning for today. The tech arrived, lucky me. He stated that he cleaned the washer and "checked" the dryer. When I asked him about cleaning the dryer vent, he stated that he was not allowed to touch the vent. That is the ONLY thing I needed done with the dryer. He stated he "looked at the filter" and turned the dryer on to ensure it ran properly. I can both LOOK at my filter and turn my dryer on by myself. I do not need to pay someone to do that. So I paid for absolutely nothing for the dryer despite the on-line advertisement stating "A thorough cleaning of the inside of the dryer and exhaust vents And much more".

    Lastly, I apparently I made a mistake when setting up the appointment and was therefore charged $179.99 instead of the $149.99 that is advertised for a washer/dryer combo. So not only was nothing was done with the dryer, I paid $30.00 more than the advertised price for it. I am clearly very upset by this experience and would greatly appreciated it being rectified in some way. I did call and speak to a customer service person who sent a request to billing to have this reviewed and she asked me to also send an email as the system may take time to post the transaction. I received a reply essentially stating it was my fault. I will never EVER use Sears again.

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    Customer ServiceContract & Terms

    Reviewed May 28, 2023

    I have purchased a master protection agreement on my treadmill for over 25 years. Power treadmill model 831297272 purchased 11/15/1994. It allows for annual checkup/tune up. Current policy expired March 1, 2023. I called weeks prior to schedule service and was told no service in my neighborhood any longer. I could hire a third party, pay the service call and Sears would reimburse me $80.00. Not acceptable, so I asked for refund $138.95 and was denied. I’m out my $$ and will never do business with Sears again. They are crooks and liars.

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    Reviewed March 11, 2023

    I purchased a drain auger on Feb 24 for $84 and some change. Arrival date was March 9. Today is the 10th, and no product. I emailed them to ask for an update, and within a few hours I received an email that my order has been returned and I am being refunded $71. I NEVER asked for a refund or to return the product. I NEED it and have been waiting for it. I would have been willing to wait a few extra days if needed, but that option was never given to me. I tried calling, but if it was an online order it just tells you to speak to a live agent and hangs up on you. I tried speaking to a live agent. Said wait time was less than 1 minute. I sat waiting for over 15 minutes and nobody came on. I tried leaving a review on their site, but since it was a 1 star review, it wouldn't allow me to submit it. I just want to know why my order was canceled and why I am being charged the $14 shipping for an order I never received or returned???

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