Sears

Updated 09/19/2019: This is a follow up to my initial review. The total cost of labor and parts came to $409 which was ridiculous to replace a spark plug module and I was asked to pay in advance before the job was to be done. I canceled I had to pay for the diagnostic which came to $136.09 (taxes included). I just received a receipt from Sears Service in my email and was offered a 50% discount for the repair ( Diagnostic fee not included). This seems a very odd way to run a business to say the least. Incredible. Will not call Sears again.

I had request repair for my dryer. Gave them the make model and error code. Error code stated what was wrong. After waiting 3 weeks for a repair man to show he did not bring the part required to correct the error. He has to now order the part and will be out in another 3 weeks to install the part. Seriously “6 weeks” to get a dryer repaired.

We have a Sears home protection on our GE Washer purchased in 2014. First technician came out in July to diagnose. Needed to order parts. 2nd technician came out and said needed more parts so he ordered them. 3rd technician came out and said he needed more parts so he ordered them. 4th technician came out and said he needed more parts so he ordered them. Today, September 17, was supposed to be the big day to finally get the washing machine fixed. The appointment was set up for 8 a.m. - 1 p.m. The 1800 line called me in the morning to verify if an adult would be home and I gave them my husband's phone number. No one called all day, and no one showed up.

I purchased a treadmill from Sears.com on 9/1/18. The earliest possible delivery time was 9/16. Made the purchase and was informed I would get a call on 9/15 to schedule the time for the delivery. Two weeks wait made me reconsider the purchase. Goes to show your first instincts are usually right. I chose to go ahead with the purchase. On 9/15 I get an email stating my deliver had been rescheduled till 9/16. This was the date I was expecting it. Went to the online chat to check the status. Oh yes, it is showing scheduled for delivery on 9/16. I explained the email I received and they could not understand it.

Called Sears for help on a Fridge I purchased a few years ago. I called 800 469 4663. 1st agent I couldn’t understand at all and she hung up on me. Called back and I could barely understand 2nd agent but she wasn’t helpful at all. I Asked for Supervisor 6 times before I was sent to one. Supervisor Renea from Philippines answered but was no help. I asked for Renea's boss, he said Kian, his supervisor was in a meeting. None I talked to said they had ID employee numbers and No complaint department or process. No complaint phone number, unusual email only moments@customerservice.sears.com.

I've used Sears Repair for 25 years. Always happy, but not now. Waited 3 weeks for appointment to fix our range. Repairman showed up, spent 5 minutes to say he couldn't fix it. Billed $99 on debit card, said it didn't go thru. Wrote a check for $69 (he offered a discount, after realizing that $99 was crazy). He left and the original $99 charge went through on debit card. Called him and he said to call the service department. Spent 2 hours and 5 calls over 2 days getting routed to wrong people at Sears. The Repairman would not answer my calls or texts. Still no refund. I will never use Sears Repair again.

We needed a repair on our washing machine. The first service tech was brand new, here a few minutes and shortly after leaving the problem started again. Second scheduled call, someone was out sick. Rather than putting on the next day, we were put off for another week. Up to 3 weeks now waiting for a repair. Second tech was efficient, solved the problem same trip. He presented a home warranty suggestions that would cover "everything" in our home. Against my instinct, I signed up for it. Approximately 2 months later our central air stopped working. When we called for service, we were told 3 weeks for a service call, In the hottest weeks of the summer. Before I could cancel this horrible plan, we received a call from a collection agency. It appears that Sears had a problem with their processing of credit cards, and my initial repair bill never processed.

Sears service (Transform SR Brands LLC,) is by far the most horrific service company I have ever dealt with. As of today it is 51 days since my case was opened on 7/22/19 and my garden tractor is still not scheduled for repair. A tech was on site on July 22, 2019 to evaluate the problem. The frame cracked in several places along with damage to many other parts. Parts were ordered and most were delivered. I believe from the order they are still missing 6 parts with no sign of delivery. I have been scheduled 4 times since receiving parts for a tech to install them and have been cancelled 4 times the day of service. I am still waiting for a yet another mgr to call me and reschedule an appt. I ask "How does Sears service schedule appts without having a tech available?" I get the same BS every time I call, "Did you receive all the part?" OR, "We are scheduling a senior tech" OR "We don't have a tech available."

I recently made a purchase from Sears.com and the part didn't fit my LG washing machine. I requested a return authorization and was told "no problem". I am still waiting for the return authorization. This purchase was made on Aug 28th 2019. I have contacted them via email, chat, and by phone. Today I received an email asking if I had received the return auth. but if I had not, call 1-800-283-6940. This number is no longer in service. What a bunch of CRAP. Be forewarned. DON'T DO BUSINESS WITH SEARS, No wonder they are closing so many stores.

This is the third time our LG Elite refrigerator has broken down. It took 8 days to get a tech to the house & now we have to wait 10 more days for the 5 parts to arrive. This is not acceptable. Most appliances seem to be junk....