Sears

I needed a ductless system installed and Sears was the first to respond to my request for a quote. Came out and gave me their sales pitch, discount for signing now, no-interest loan yada-yada. Wanted a $500 non-refundable deposit, which I paid after being told that they had a 100% price-match and assured that if I chose to cancel after the 3-day grace period, all I would be out was my $500. Second estimate came in at less than 50% of the original quote - and their best "match" was still 50% higher.

We are getting bids to upgrade countertops. I know better, but I signed a contract with Sears Home Improvement before I got my other bids. Avoid Sears. They pitch their granite as superior because it is the highest grade. After signing, my other bids came in much lower. I googled granite pricing & quality. Pricing is based on sourcing cost & color not quality of material. Lower priced/graded granite can be better quality & hardness than higher graded granite. I was duped - Sears granite is overpriced. Yesterday, 6 days after signing, I cancelled. Today I received a letter from Sears Home Improvement District Manager David ** telling me "at their sole discretion" they are charging me $500 + 30% of materials ordered. No way they ordered materials - hadn't even measured. It sucks to pay them for nothing, but I'm still better off with a trustworthy contractor. Avoid Sears Home Improvement. These guys are dishonest & greedy with tricky contracts.

Worst customer service I have seen ever. Never ever order any item on Sears.com or Sears online, they completely cheat their customers. Most of their sellers are unknown third party sellers and they ship fake items or items which is not shown online. And Sears does not take responsibility of any wrong product sent to the customer. Instead customer needs to handle with the third party seller directly. I have lost my money and several calls with Sears and their customer service agent simply disconnect saying, "We are not responsible."

WORST CUSTOMER SERVICE I HAVE EXPERIENCED YET!!! I am having the most horrible experience with SEARS Customer Service. The first initial appointment was great, tech was great. We ordered the part, paid, and confirmed appointment for the following week. The part came on a Tuesday, and waited all day Thursday for the tech. I called at 3 pm and the Customer Service Lady was not helpful at all. They had rescheduled my appointment for another week out. Said there was nothing they could do. I am so disappointed with this company and the way they treat their customers. We called and complained and the Supervisor was Rude, and refused to try and help defuse the situation, and make things right. How can they cancel my appointment for the day without telling me, and schedule another appointment a week later. NO ONE Offered a better solution, or one that would make the situation right.

I've been trying to get our furnace working since October 2018. It is now March 2019, and despite numerous attempts to repair... Still not done. Even though we're in Arizona, it gets cold. I've called Sears several times to get resolved and to find out where the part is. They promise to get it taken care of. No luck. I plan to cancel as soon as it is repaired. I've purchased another plan. They are seriously not someone I would recommend. In the past it wasn't so bad... But now? Forget it!!!

I ordered a dryer 6 weeks ago now. Took off from work 2x to be told my dryer was coming. The morning of I get a phone call both times to be told, "Oh I'm sorry. Your dryer will not be delivered today." Still don't have a dryer. I spoke with five people to make sure when I took off the 2nd time that it would be coming. "Yes, yes, yes," they say. Did it come? NO. Do they care? NO. All they can say is, "Sorry. We will call you with new delivery date." WTF. I'm done with Sears.

Sears took like 3 months to repair/replace my refrigerator, all my food went to waste, now that I'm trying to submit a food loss claim they are telling that is past my 30 days to submit a claim. First of all no one ever told after making so many phone calls to customer service that I had 30 days, they are telling me that is part of there agreement, an agreement that I don't have, but they do have for their own record, the people I spoke to over the phone are so rude that they hang up the phone on me multiple time. I re-comment not to buy Sears product, seen I warranty you will have the most horrible experience. I will make this article get to ask many people and social media as possible, I'm also going to file a small claims against Sears.

Sears has been to my house 5 times to fix a refrigerator. Finally informed that the refrigerator is not repairable after 7 weeks. Was told that they were issuing a $1,000 replacement check. 3 weeks later no check. When I signed up for the warranty the service technician said if my commercial grade built cannot be fixed it would be replaced by Sears. Not true only $1,000 is the replacement amount. There was the first lie.

I have had to have several services that took months to complete, I've been waiting for garage repair since Nov-Dec, I've lost time from work and did not get services because of cancellations by Sears or technician, I took off 3/11/19 for garage repair, got email at 6 am for me to call them, rep had no clue, appt 10-2:00, rep had no ETA.

The Sears technician repaired our washer door well, but Sears Home Services refused to honor their 20% off coupon even when I was assured that this would be provided to me and the coupon was legitimate. Their accounting department refused to make amends which was very unfortunate. They kept trying to push a long term service contract, but given their lack of help, I did not use them and signed up with another long term contract.

I bought a mattress and box spring online and had ask them to update my phone number. They never called or showed today and told me they would be here next Friday. I am now aggravated because I've waited all day for this just to be told it'll be another week and this is not the first bad experience I've had with them. Plus a computer I also bought online at the same time came yesterday and makes a loud noise that sounds like a coffee pot. I will never shop at Sears ever again!!!

I Called Sears customer service to extend my protection agreement on my washer and dryer. I was quoted $557.07 for a 3 year and $796.80 for a 4 year contract. I agreed to purchase the 4 year purchase agreement for $796.80. After giving my credit card numbers the salesman quoted the contract duration for only 3 years, not the 4 years I was purchasing. When I questioned him on the duration of the contract and the pricing he said, "Oh I can give you that exta year for an additional $360.00". I complained that the quoted price of $796.80 that I paid was for 4 not 3 years and he said the he must have made a mistake in what he quoted me.

Our dishwasher would not drain water. My first mistake was to call Sears for help before checking their reviews. The technician arrived and spent 45 minutes convincing me to get their insurance to save money and I fell for it. He ordered the part and then told me that it will take a week to get it. We couldn’t wait and called another appliance repair company. They arrived the next day and fixed it in 20 minutes. Cost-$354. They also told me that Sears ordered the wrong pump and not what was needed. The next three weeks I kept emails from Sears to notify them when it arrives. I wasted no time to cancel their warranty insurance after they took out 49.99 already. Then I had to pay an additional two months as a penalty for early cancellation. That cost me another $49.99 twice. Now they sent me a bill for $99 for the service call. They are a total fraud! They repaired nothing and want $250.00 for it. I’m outraged! Sincerely, Henry.

I paid for a five year warranty on my Sears garage door opener. Second time I ever called and it took two hours and I spoke to at least 7 people, getting the runaround. Finally I got a hold of someone and they told me it would be several days before they could come. They were too busy. I guess I am supposed to leave my garage door open all those days until they had time. I still had a year on my warranty. I will never use them again!

Heat pump quit so wife called Sears. Salesperson came to home, told us they could have us going next day or so. We asked what our monthly payment would be and he for some reason couldn't give us a exact figure. Told us it would be in the range of $200 to $300 a month which we were fine with so we ordered. We asked him about doors, windows and shutters so he showed us what was offered and we selected what we wanted. Once again we asked what the monthly told would be on the entire package. He told us everything would run in the range from about $425 to about $550. He kept saying he can't give us a payment figure.

Waited for two weeks for appointment scheduled between 12 and 5. At 5 called they said, "Be there in 15 minutes." At 5:45 they arrived. We had to leave. Contacted supervisor at service center. Scheduled next appointment in 2 weeks. Said we were first on list for cancellation. Next day sears called to schedule appointment. I called and said we had one. They reported no record of the supervisors making an appointment. I was also told that the report stated the repair man showed up but we wouldn’t let him in not that he was 45 minutes late! We were completely lied to. It took another 3 phone calls and over 1.5 hours to reschedule in 2 more weeks. I can’t wait until May to cancel our warranty contract. I will never use this company again. They are disrespectful thieves who take peoples money and then lie to them.

This guy charged me $89 plus an extra $20 for ordering the wrong part. Then sends me three emails with different refund amounts. No wonder Sears went out of business. Is this how you are going to recoup your money? This guy didn't do anything but send emails to me and now I am stuck with finding another repairman. I will never recommend Sears for anything, but trying to get money for doing nothing!!! I want the $89 plus the extra $20 refunded back as well as the money I already paid. What a bunch of crooks!

Extremely poor duct cleaning as well as dryer vent. Not done according to what they claim. Contacted customer service 4 time, no help. Plus, customer care did not cooperate at all to resolve the issue.

I had a standing appointment since Tuesday, February 26th to repair my dryer on Saturday, March 2nd. The appointment was set between 8-12. At 12:05, I called to determine the whereabouts of the technician. However, it was stated that the technician would call me within a hour to give me an ETA. Shortly thereafter (within 20 minutes) I received a call from what I’m guessing is the dispatch center to say that there was a glitch in the scheduling system and I could be rescheduled and added on as the last stop for today? That is COMPLETELY unacceptable as I have wasted my day waiting on the technician for something beyond my control or better yet for something that was not as a result of being my fault.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE.

It took 7 working days before someone came to service our Kenmore freezer. He never repaired the freezer, he simply unplug and reset the freezer. Before leaving he told us about Sears Protection Agreement and said it would cover our freezer. We agreed to the plan because we thought it may be helpful. This is a joke, the agreement only covered appliances not our freezer. He gave us incorrect information. We had to purchase another freezer after having the Sears Kenmore freezer for less than 2 years. You people are a JOKE. I WILL NEVER again do business with you.

I will never trust Sears with anything else. Sears warranty might be unbeatable, but receiving their mediocre subpar product, unprofessional workers, and threats from management, Sears is not worth my money or time. Sears stated "customer satisfaction" isn't for the customer to be satisfied. Sears said it means amount of damage approved by the industry that the customer has to live with and still pay full price. Of course all the rudeness started after the 5 day period to cancel the project.

Reasons for Sears service call: (1) The detergent dispenser fills with water after the washing is complete; (2) the power button only works 1/4 of the time; it sticks in the off position and you cannot get power to the washer. Contacted Sears and a tech, John **, came out on January 22, 2019. He took off the part where the knob cycle selector button was and tweaked the "plastic" part (which he said controlled the power button) and put that section of the washer back on and said he fixed it. He said I needed parts for the dispenser problem (He tried to take the washer selection knob off the wrong way while working on that area). Don't think he knew what he was doing.

When the repair tech arrived I showed him the loose burner control knob. Immediately he claims it is a bad gas valve and needs to be replaced. I told him to look carefully at the area. I told him I think it is a loose mounting problem. Like some screw needs to be tightened to a support manifold or something. He said, "Unfortunately we can’t see that." I told him to remove the caps, burners, open the oven door, remove the control panel screws and then two more screws that hold down the stove top and look inside. He said he was afraid to remove the burners because the screws could snap and then you have to replace all the burners. I told him to be careful. He then very reluctantly removed the 5-caps and 2-burners. Then suddenly stopped and said, "This will cost you extra. This is not covered by the $119 trip charge."

I read a review that matched mine so I included it below. We needed a minor repair but somehow the cost for repair was equal to what we paid for the appliance a year earlier. I then decided to fix this issue myself and after way too much time talking and texting I went with Sears to get the part (the plastic piece you push to get ice and water to come out). Of course, despite my efforts an absolutely different part comes. Other review: What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job.

What a roller coaster ride by Sears and Sears subcontractors! Wow these subcontractors for Sears appliance repair have got it made in the shade! These guys and gals come out to your house when they feel like it, and they don’t have supervisors to hold them accountable if they do a crappy job. If they do have a supervisor, the supervisor’s location and phone number are Top Secret because you won’t be able to locate or talk to their supervisor. I tried several times. Good luck to anyone who needs assistance for a broken appliance (3 month old dryer for example), or if you need to file a complaint about how long it takes to have a service technician come out and "attempt" to repair an appliance.

Refrigerator delivery confirmation was 12-5 when I ordered and confirmed 12-2 the day of. I was called by delivery service at 10:50 telling me delivery in 20 minutes. I told them the earliest I could be there was 12 so they would not deliver. At this point I was irate after taking a half day off to be there when they said they would so I cancelled the whole order. A company word is everything and Sears does not keep their word.

After email confirmation with a four hour window; no one showed up today and did not even have the decency of giving us a call. I took a day off to have the machine fixed for which one of their technicians had ordered parts about 10 days back. The parts have been sitting here but no show from SEARS. Calling them was no help as I was given no explanation for the lack of communication; and got another appointment for Thursday. Let’s see fingers crossed. Disappointed and frustrated - lost a day of work - thanks to SEARS!!!

Started with a dishwasher issue. Within 5 minutes the tech diagnosed the problem being the computer and immediately sales pitched me on the home warranty to save 50% on the part and service call. It then took 3 more techs and 4 months to really find the problem, each time the tech calling the previous tech incorrect in their diagnosis. Next was the oven, diagnosed in 5 minutes as a bearing...write a check for $100 to cover everything. Part is ordered, install scheduled only to discover the part was broken, yaaa. Somehow this is my problem so an additional $89 is charged. I just cancelled the service and going to chalk this one up to experience. Fooled me once shame on Sears. Hope they go bankrupt under their crook of a CEO before others fall prey to their services.

Purchased a dishwasher that (short story) started to fall apart within 6 months. Had multiple repair attempts out, numerous part orders, etc. After a year and a half, inquired as to what are we going to do. NOTHING is fixing this. Was told I needed to pick a replacement. With no store to pick one out at, (ours has shut down), I was then told to look online. Spent some time, research, picked one out. Told it would be reviewed and processed. Never delivered, no phone call, nothing. Drop the ball. I call. Spend hours on the phone, get hung up on, transferred (left hand doesn't know what the right is doing), hung up on, (I have no life to Sears and nothing better to do than spend hours on the phone with no solution in sight).