Sears

If it were possible to give negative stars, I would. I ordered a new front door from Sears in 4/21/18 & was told it would be 6-8 weeks before it could be installed. Okay, not a problem. 8 weeks come & go. Silence. After multiple failed attempts to contact the coordinator, I was then informed by the guy that sold the door to me that the door had in fact been lost! The coordinator then finally called me back while laughing (probably because it isn't her money that was spent on the door) to inform me that the door was lost.

Ordered items online and provided updated shipping address, which was confirmed but when summary of order received items to be shipped to old address. Immediately called Sears to update order and disconnected. Called right back and was read back correct address and told information would be updated. Received email stating items still going to old address. Told the email was incorrect and would be rerouted by Sears. Just received chat too late to reroute order. Called and told informed this earlier, which was never the case or I would have canceled order. Terrible customer service. I'll NEVER shop Sears again.

I buy at Sears one Elliptical 10.9 model 23909. The day I put together I see different Elliptical. I see model 23909.3 for my surprise say 10.9 and small worlds says different thing. I try see web (internet) in Elliptical and I confirm not the one I buy. I try fixed and I look online Sears questions (reviews) and see Jan 2018, 2 other people have the same problem buy one model. Model have online and Sears DELIVERY different model. I try talk with Sears and Sears be very rude and in stores same thing joking in my face, and no try doing no nothing. I want know why Sears try play with us customers. Descriptions and pictures is fake Sears site. I see in store right one the one I buy. Why have 2 Elliptical same name but different model and site no say? Why have fake information and publicity?

In summary when I called customer service about the refrigerator #1 being broken NOT working they send technician to tell me what I already know and told them then he comes and charged me $107. Techs are not ready. I called because it was cheaper to buy another one but BIG MISTAKE to buy at Sears within 1 year. Exactly the fridge stopped working went through the same hustle...they tried to robbed??? me again. But do it once Shame on you, do it twice shame on me??? BE AWARE THAT BS OF SENDING THE TECH TO YOUR HOUSE JUST TO GET MONEY FROM YOU...that’s their way to scam you. I will never buy from them. Will tell everyone to watch out for them??? Sear = scams???

I have a warranty agreement with Sears Home warranty since 12/16/2017. In August of 2018, I called Sears to report that air condition unit was not cooling. A Sears Tech came after few days. He did not tell me what was wrong with the unit. I called the claims dept. two days after, and was told by an associate that my claim was denied because the tech reported that there was rust and corrosion on my unit and also due to lack of maintenance. She suggested that I hire an independent contractor to diagnose the problem and send them the report. I hired a service contractor who reported that there was no rust or corrosion and that the reason for unit not cooling is that the condenser coil is leaking which is due to wear and tear. I submitted the report and my maintenance records to Sears. They replied they will respond to me in three weeks.

I have been misled twice by Sears and delivery. I have been trying to get a delivery time which they call the night before to set the time so no plans can be made till after. Super inconvenient. Not sure why a delivery time is so hard. Plus I was mislead about delivery date already and was on hold with delivery for about 45-60 min. I will never order from Sears again and seriously considering cancelling our order and going elsewhere. I totally understand why Sears' stock is at an all time low. It would be nice if Sears put customer service at the top of their list.

I am so dissatisfied with the services provided by Sears Home Warranty. I never post reviews, but I had to make buyers aware of the scam. I purchased the warranty and after 3 months today I cancelled. The reason is after paying a 100.00 deductible for my repair the plumber comes out and tells me the repair cost is going to be $200.00 for labor not including parts for my roman tub faucet and the damaged walls. Sears Home Warranty sends out a check from Cross Country in the amount of $130.00. Seriously!! This is absurd. After going back and forth with different departments no one was willing to help. Buyer Beware!!

Buyer beware!! Purchased a beautiful Kenmore Elite counter-depth refrigerator (made by LG) Aug 2016. After owning it for 2 years, the compressor broke. Called for service thinking I would get help immediately. No! The appointment for the diagnostic visit was for 13 days later. I called several more times to try to move that appointment up. No! It was difficult for me to find a trusted location to rent a refrigerator, but I did find one. The repair guy came, diagnosed the problem, and parts were then ordered. The repair was complete 3 days later. I discovered after the fact that the fridge rental was not covered under my master service agreement, so I was not reimbursed the $100 for that! Because of their slow response time, SEARS should supply a temporary refrigerator. Sadly, the story is not over yet...

After reading most of these reviews about the appliance home protection warranty from Sears, I wish I read them before I purchased a washing machine. As everyone else, I am still waiting for Sears to stand by their agreement and fix this machine. I have been waiting a month and they keep giving me the runaround. It has been completely absurd. Sears is a good store that has been around so long, but I think after this shamble they are running they need to go out of business! Absolutely horrible experience.

Our large 1 1/2-year-old Kenmore refrigerator failed on August 12, 2018. I placed a called to Sears Service. We have a 5 year service agreement. They said they couldn't have anybody here until August 18, 2018. Not having any other immediate options, we accepted the appointment for August 18, 2018. The service technician came and concluded that we needed a new control board and a new fan for the freezer part of the refrigerator. He could not return until the parts were delivered, so an appointment was scheduled for August 30, 2018. The parts finally arrived and the service technician came to install them. The control board installation went as planned, but the fan was the wrong one.

In short: DO NOT PURCHASE SEARS HOME WARRANTY REPAIR!! We have been dealing with Sears home repair for nearly a month. We have had three different service calls for the same problem: the first repair person was unable to figure out the problem; the second repair person said there was no problem, and yet he ordered two parts, and, to boot, he was extraordinarily rude and condescending; the third repair person was the charm as he spent two hours to figure out the problem, and he ordered the part. This whole process took three weeks. Mind you, the washer has been out of commission this entire time.

They talked me into buying this when my refrigerator broke down for the third time and they told me we were out of the mfg warranty. They take three weeks to get out, another 3 to 4 weeks to get parts, then another 3 weeks to do the actual repair. Then it breaks again. Another 9 weeks later, they say it's fixed again. Breaks again, another 10 weeks later, say it's fixed again.

I called the advertised telephone number to schedule a $99 air duct cleaning, and made an appointment of 9/6 with open window from 8 to noon. On 9/5, a reminder call was made to me and I was told the window was from 10 to 1 or 2 p.m. the next day. "I arranged my day according to the 8 to 12 time so, if the technician isn't here by 11, I'll have to reschedule." Next day (9/6) around 10 or 11, I called to see about the arrival time, and was told I was on the schedule for 12 to 5. I rescheduled to 9/11, with the open window for service between 12 and 5. The day before, a reminder call came notifying me I was on the 8 to 12 schedule. I explained all of the above, and was told 12 to 5 would be the time.

I have been dealing with their repair service since July 28th. I have not have a working refrigerator since then. Customer service has hung up on me twice. I have a Master Service Warranty - don't get one!!

Sears got me to sign up by saying that I can have a free month to try out the home warranty. They didn’t say that the warranty doesn’t become active until a month after you sign up. I called a day before my free month was up and asked if my free month had already started or if it started after my account became active. I was told that I had a month free after it was active and I wouldn’t be charged for another month. The next day I was charged 69.99 for the Sears home warranty. I called back and was told that my free month had started before my account was active.

I bought a brand new Kenmore washer and dryer from Sears about 3 months ago. First the dryer wasn't drying properly, so I received a replacement. It was delivered and set up for a fee and I purchased home protection warranty. I have been noticing a error message on my new dryer. When I called Sears to have a technician come and look at it, they asked me to send a picture. It was discovered the vent hose was bend and not enough air flow. I haven't touched the back of the dryer or moved it since it was installed by Sears employee, they bend it. I am a single woman and purchased home protection warranty for peace of mind.

I ordered a refrigerator online. The measurements provided online were incorrect and the refrigerator didn't fit, and the doors were crooked. The delivery team wouldn't take it away, instead leaving it in the middle of my kitchen. I called and was told they would come back at the end of the day. Saturday 10 pm, no one back. Days of calls later, they can't pick up for at least 8 days! Since I work and take care of sick son, will be 11 days. Meantime no fridge, no refund. Jewish holiday celebration canceled because of no fridge. Spending money eating out. Sears won't reimburse. I will never shop at Sears again. Crooked product and horrible service from website to pick up.

I deeply regret signing up for this program. I feel that it's a major RIPOFF!!!! If you ever have a claim be prepared for a level of frustration that is beyond words. They lose information, don't communicate and then give you the runaround and treat you with disrespect when you call them. Trying to cancel the policy can only be done in a small window of time or they charge you an exorbitant fee. Horrible! I won't even shop at Sears anymore because of this interaction. I'm not surprised that they are having financial difficulties. You can't treat your customers this way and stay in business. I honestly hope this company folds.

I specifically asked if I could cancel the service at any time. The associate explained that I needed to pay at least the monthly fee after the service was completed before canceling. I did what I was directed and was told that there was a fee of $195 to cancel. Since I recorded the conversation, I am expecting to have this contract canceled without any fee. But I will have to go thru the process of fighting them.

I spent over $1,100 for my warranty. A few months ago filed a claim and waited, and waited, and waited. Now they come back and say that they cannot fix my fridge and they will offer only $500.00 as replacement cost. These people are thieves in suits, nothing more. I canceled the plan and they only will refund $417.00. Good riddance. This is exactly why your company is going bankrupt. I only hope that many more people read this to avoid these warranty plans like the plague.

DO NOT BUY the Sears warranty for your appliances. At first glance, it looks like a good deal. You pay around $40-50/month and all your appliances are covered and if they can't fix it, they replace it. Except, THIS WILL NEVER HAPPEN. I have been paying for the warranty for 4 years. That's almost $2000. When I finally needed it when my fridge broke down, I realized what a scam this is. It is not inefficiency, it's not a slower process than expected, it is an intentional, well-thought process by which it is almost impossible for you to get a new appliance if yours is beyond repair.

I spent almost a $1000 for a treadmill from Sears and was told it would be delivered before 10am the following Saturday. The confirmation call on Friday changed my delivery time to between 3:15 And 5:15 Saturday evening. When my order didn't arrive by 5:15 I called and was told it would be another hour or two. At that same moment an unmarked truck showed up in front of my house and two disheveled looking men got out. I spent 45 minutes going around in circles with the call center first being told their trucks are all labeled then well maybe they hired a contractor. And I'm supposed to let these people into my house? Of course I asked for a refund but Sears could not email me a confirmation. I asked for a supervisor which I couldn't get either. I'll never shop at Sears again.

I was in Natick, MA at Sears. I bought some items. The clerk at register asked me if I had Sears card. I said yes-not on me. When I punched my SS number into the terminal, a totally different person came up. I called Cust Svc to report this. They referred to fraud dept. Vanessa in the fraud dept told me to go to my credit bureau - Sears couldn't help me. My social may have been a typo by a Sears emp. I said it was their obligation to correct the problem not a credit bureau. Sears fraud said they could not help - wow, I was taken back. I told Vanessa to cancel my card. I will not be shopping in Sears again.

We have been bitterly disappointed by our current experience with Sears. We contracted with them to put vinyl siding on our house. Timing - they are out of schedule and will only finish later than promised, if they finish at all! Damage to property - they damaged an electric wire and a phone wire. They tried to hide the electric wire damage. When confronted with the issue they tried to intimidate us by saying that the wire was "out of code". Rude & Abusive Behavior - their contractor shouted abuse at the other workers. He also tried to intimidate us over the phone. We phoned the overall Sears project manager and the local office in East Hanover. The project manager was patronizing and indifferent. She lost no time in telling us how busy she was and that she had other customers to attend to. The workmen also left nails in our driveway and damaged some of our plants.

Bought a home generator and service agreement-paid it constantly (also bought warranty for air unit and washing machine-don't use them though). Tried generator - worked last month - did not turn over. Called for repair - today is Sept. 7 - told me next available date is October 18. Then gave me a list of things if it was they would not fix or charge me for and also charge me $95 travel time. First I have paid for years for the warranty - to think I may have to pay more stinks and is disgraceful. Then to give me an approximate 6-week wait for a repair person is disgusting.

I never have been treated so unprofessionally in my life. We bought a brand new tractor from Sears and renewed their Master Protection Agreement multiple times. The second time we renewed it, they never fixed it correctly. They would put off visits, order parts late, etc. They would fix it and then it would break again. I got very few mowing hours out of it. I was leary to renew the policy one last time and rightfully so. Since I didn't have enough money to buy another mower, I went ahead and renewed it, but it was even worse this time. They again put off fixing the lawnmower. Excuses ranged to missing bolts to pieces that needed ordering to just not making their scheduled appointments.

We purchased a fridge in July. Has terrible delivery service. They showed up an HOUR before my delivery window and then wouldn’t attempt to redeliver because I wasn’t home. I called and corrected my phone number TWICE and they still called the wrong one. Thought it was just a bad experience. Wrong!! Just purchased a dishwasher last weekend 9-1-18 and scheduled for delivery for 9-6.

When I placed my order on 8/24 I was told it would be delivered the following week. A day before delivery, it got rescheduled. Last night I got a text message and a phone call with a delivery window of two hours. I was home a half an hour before the delivery window. WHILE AT HOME I got a missed call from Sears saying I needed to reschedule my appointment. I called back and the woman assured me it was in error and I was next on the delivery truck. Fast forward 15 minutes and I get another call from Sears saying I wasn't home when they came and I needed to reschedule. I told her I was standing in my house and no one came. She said that they were there, and I was not, so they left.

I bought a Samsung dryer 2 yrs ago from Sears. This yr the dryer started cracking so we had the technician come out and tell us we needed a new drum to fix it. The drum was ordered on 8/24/2018, I received no updates on when it would be delivered to me. Fast forward it is now 9/5/2018, I have called Sears Home Warranty to find out what day the drum would be deliver, the agent advised it was to be delivered on 8/29/2018 but there was no other information as to where the drum was at or when it would be delivered.

Had my appointment set for Tuesday 9-04-18 between 8-12. I never received an email from Sears nor did the technician call. The 3rd party company Sears outsources never showed up. I took the day off work to be here and this is how we as consumers are treated. For years we have purchased and trusted Sears products. When we built the house 15 years ago we went with Kenmore appliances. But now the quality and consumer service has fallen off to where it's not even worth walking into their stores anymore. I will never buy from Sears again and this warranty will not be renewed so this is my last product from Sears. Sears is on the way down the drain and I will help make it so by not purchasing anything from them again. Sears... you did it to yourself. Maybe you can lease your buildings to the Spirit Halloween stores. They have a lot of satisfied customers.