Sears

I purchased a Kenmore side-by-side refrigerator on October 7, 2018. From the very beginning the ice maker did not work. I called service and they came out, worked on it, it did not work. The service was out again in December. This has been ongoing and were supposed to be here today 1/15/2019 to repair the ice maker. After calling the service department they said they were not that all parts had not come in. No one called to notify me. They now say it will be 2/4/2019 before a serviceman will be here to repair my refrigerator. I am ready to have Sears pick up the refrigerator, refund my money and go elsewhere to get a refrigerator. This has been going on 4 months and I am tired of the hassle.

LG range ignitor went out after 2 years. Tech charged me 70 for part & over 250 for service call. That is why they are going out of business scam artist now. What happened to Sears? They don't care about customers or how they are viewed.

Had my dishwasher repaired in July, cost $400 for a control board (parts and labor). 6 months later, the same thing happened. Called Sears, they would not honor their repair. Said it was over the 90 days. Wanted us to pay again for technician to come out and I contacted headquarters, they would not authorize someone to come out free of charge. Said I had to call and pay again. Will NEVER buy a Sears product again. No wonder company is going out of business. Good riddance.

This warranty is terrible. I have been without a dishwasher for 3 months. We are on our 4th repair technician. I've called them 6 times and been hung up on 3 times. Customer service has stated that their own repair guys are "worthless". At $1000 a year and $100 per service call you are better off burning your money and slapping yourself in the face, then going and buying a replacement appliance. This company is incompetent at best and predatory at worst.

I bought this plan for 69.99 a month for 1 Year "WHOLE HOUSE PLAN". It covers NOTHING. I have had it for 9 months they came out to do: Furnace maintenance: Took the front panel off put it back on and left. NOTHING else!!! NO filter, No cleaning, No setting the humidifier to winter, He was here 9 minutes. Plumbing: Charged me an 100.00 for someone to come and look (this is what they charge you every time for someone to come LOOK NOT REPAIR to tell me I needed a new faucet and I would have to pay for the faucet and install. Appliance: Dishwasher another 100.00 for the guy to tell me I needed a part that Sears did not cover and 350.00 to put it in!! Are you kidding me? I can buy a new Dishwasher. DO NOT GET SCAMMED AND BUYING THIS!!! If I could I would give it a minus 5.

My experiences with Sears Home Services have been abysmal over the past several months. I have called, emailed and messaged through social media to no avail. Since October 6, 2018 I have been without a functional laundry. First my Whirlpool dryer failed and several visits to repair it were unsuccessful until November 23rd.

This one star is for the technician that came to diagnose a problem with my range. Otherwise, I would've given Sears a zero if I could. I ordered Sears services for my range. The Tech diagnosed a problem and said that he needs to order a part and will come in 3 weeks to install it. After paying in full for the repair and waiting 3 weeks for the part that technician diagnosed as faulty, they did not show up on the appointment day. I called the customer service to learn that the part is on backorder. Nobody even contacted me! They could not explain how long it'll take to get the part. Customer service manager was extremely rude and hung up on me. I ended up cancelling the order, but now I can't get my money back! All their customer service centers are offshore and each representative is telling me something different. The service after that is HORRIBLE. Please keep yourself out of trouble and do NOT order repair services from Sears.

My water dispenser on my refrigerator was not working so I called Sears since I purchased a repair contract through them for $50 a month. They had done a good job with my stove replacing a heating coil. So I was not expecting any problems. The repair man tried real hard but could not repair it. He actually said sorry. He still charged us the $150.00 service fee. I thought the contract said they guaranteed to fix any problem but then a few months later we found out my refrigerator had been leaking water and was buckling the floor.

Obviously, Sears was trying to frustrate me into paying their fraudulent invoice by making it so extremely difficult to get the fraudulent invoice reversed – i.e. no customer service org which will even speak to me about the correction, just your insistence that I need to submit a “letter of dispute” to get the invalid invoice corrected. What happened: It took you 3 tries to get the icemaker on my freezer fixed. 10/25/18 – service technicians attempted repair unsuccessfully – the icemaker never worked after this call. At this time I paid a whopping $461.07. I was told I had a 90-day warranty on the repair which would cover parts and labor. Replaced the entire icemaker but not sure if that was even the problem, they claimed it was.

Sears came out to see what was wrong with my dryer, they said it was the heating element, they told me how much it would cost and that the part would need to be ordered. Based on the amount to repair, I asked if I could think about it because I could possibly buy a new dryer for the amount to repair. The repairman told me I have 30 days and I could call back for the repair if I changed my mind. So I declined the estimate. I have since decided to have it repaired so I called them today, and they have to send another person out to diagnose the problem (already done in the first appt), charge me another diagnostic fee ($99) which they offered to give me 50% off, but they could not guarantee the repairman would have the part.

In September 2018, my refrigerator was not working, so contacted Sears Home Warranty. They sent out a repairman 6 different times, and never fixed it. The last time they said I needed a compressor. Well they installed a compressor and refrigerator would still not work, and they determined the compressor was defective and would have to order another one. While trying to fix the refrigerator, they leaned against back wall and damaged a wall to wall mirror, along with leaving the refrigerator hose leaking which caused the hardwood floor in adjoining room to buckle. Well this was the last straw, and after two months of coming out and me being without a refrigerator, I told them I had to buy a new refrigerator and send them the bill for the cost to replace it, fix my mirror, and floor. To this date, January 7, 2019, they have not settled my claim.

I have had many experiences with service technicians and in general, I try to get 2 estimates and talk to my husband before making any decision about repairs. This usually isn't a problem since usually the technician doesn't have the required part anyway and needs to order it and return for the repair even if I made a decision immediately. Sears has a policy where if customers don't make a decision immediately, they have to pay for a second diagnostic fee. Not only was this not made clear to me when I met with my technician (I specifically asked), Sears would not budge on accommodating when I told them I was told by my technician that I could decide later. If you need time to think before agreeing to spend hundreds of dollars on a repair, don't bother with Sears Appliance Repair.

I purchased a Kenmore Elite refrigerator with a five year extended warranty approximately a year ago. It stopped working 12/21/2018. I immediately scheduled a repair with Sears for 12/25/2018. When no repairman showed up, I called the repair company who said they didn't work Christmas but would come the next day. They didn't show up on 12/26/2018 and rescheduled for 12/27/2018. No show. Rescheduled to 12/28/2018. No show. I called Sears to complain and request a different service provider. They gave me an appointment date of 1/3/2019. When no one showed up I discovered they had rescheduled with the same company. I called the repair company and they said that they were in the neighborhood and would I mind if they came later that evening. No show.

I have a Sears Home Warranty Policy in good standing. My dishwasher went out Sept 30, 2018. Called Sears. Service provider came the next week, determined the problem, sent to Sears, Sears sent service provider, came back the next week - with the wrong part to a different brand of Dishwasher, Provider sent part back-- they acknowledged that they received part.

My wife and I purchased the Sears Home Warranty. This fiasco started in early November 2018. The dispenser on our washer wasn't working properly, specifically the fabric softener. We called the Sears Home Warranty. A Sears technician came out the first time, troubleshoot and said the dispenser pull out drawer needed to be replaced. He ordered the part. The part was supposed to be replaced 1 week later. We discovered that washer machine after his visit would not work at all. We called to inform Sears Home Warranty about this. A week later, I took the morning off of work so that I could meet the technician to let him in to replace the part.

On December 8th I purchased a pressure washer on Sears Online Shopping, sold by SugarHouse Marketplace for a Christmas present for my husband. It was to be delivered on December 21st. It is January 2, 2019 and it never arrived. On December 20th it arrived at FEDEX Smartpost in New Berlin WI and sat there for 6 days. I reached out to Sears customer service on 12/26/18 concerned that it had been stolen (more than likely by a postal worker) as the shipment tracking appeared suspicious. Sears customer service rep said that they would look into it and follow up with me. Thereafter the tracking information showed movement of the package I was expecting. However my intuition was telling me that the tracking information was a facade due to the package was moving further north of the country and I live South. Texas to be specific.

Sears came out. Worked on appliance. Done. I paid in full the bill by CC to repair man. 6 months later company wants $80.00 more. No proof I own on their part. No signature by me. Nothing. Cannot get them to understand I paid what was owed even though they see I did. Very unreasonable. Been fighting this for 4 months. They are so unreasonable. I will never own or use an item or service from them again... BEWARE.

The Sears Home Warranty is a total SCAM. I purchased a whole house warranty and have contacted them 4 times about my dryer. 3 of the 4 times they sent a contractor, SilverTech, to fix it. The 1st time they came out they wrapped aluminum foil around a part and said it was fixed (it was not), then they sent one of their people to fix it and it was good for a while. The 3rd time they sent SilverTech and they changed a part and it was fixed for about a month.

When I requested an estimate for my kitchen remodel I was advised it is a 90 minute process. The Project Consultant arrived on time and with proper identification. However, there was no measuring of my floor, countertops or cabinets. The quote I was given were approximates. For example the cost to replace my floor is $6,000 - $8,000. Sears is the 3rd business I've requested estimates from and the previous companies measured and also provided suggestions. The Consultant arrive @5 pm and left @5:23 (so much for that 90 minute process). The Consultant offered no suggestions and didn't want to take a seat so my husband and I could discuss this further with him. Needless to say, if they are not interest, neither are we.

After 7 weeks of waiting for parts I finally get an appointment to get my dishwasher fixed, after taking the day off work I get a phone call at 4pm saying my appointment is going to have to be reschedule. Once I call to reschedule I'm told the next available appointment is 8 days out- mind you I just went through the holidays with no dishwasher and spending close to $300 on paper products. I go through the procedure, schedule the appointment 8 days out. Day of the appointment comes and I get a phone call at 4 pm saying I need to reschedule- get the same BS on the phone about being 7 days out. Unbelievably frustrated, someone has got to have an answer out there.

Talked into an Extra warranty for my Toshiba TV. The picture went out and I called in September to use my warranty and they sent a service man out October 3. He said it was unfixable and they would have to get me a new T.V. Back and forth from October 3 until now and still I have to call them. It has been about 20 phone calls and no action. I am now at the point I need to see if AARP can help me. Very disappointed because in my life Sears was the most dependable company around. Now it's terrible. I feel like I was taken advantage because of my age. Sincerely, disappointed and frustrated customer.

My parents were big fans of Sears and I have continued to use but after my last two experiencing I can see why I've heard they are going out of business. Last year and this year I brought their mower repair service out to give annual service (oil change, blades and such). Each service was over $400 and each one had them ordering me parts that never arrived. I called their customer service assistance and the heavily accented agents were no help and impossible to understand. Don't waste your time with their services. The convenience of home visit is far out weighed by the poor service and extreme expense...

Absolute crooks with worst customer service in the world! I have tried to cancel service with them twice now... we'll see. Beware! In the fine print they will charge you for cancelling a service within 48 hours (which I never did), BUT they canceled on me 3 times with less than 12 hours notice! 3 times I took a day off work to be there in the 4 hour window they require you to be home and they canceled with so little notice I could not go into work. That cost me $$$ and they refused to work around my schedule to complete the work. Took over 6 weeks for a repair that took the guy 20 minutes.

I cannot rate a product that I have not received. Therefore, my rating is for Sears located in Chicago Ridge Mall. I placed an order on December 14, 2018, and the expected arrival date was December 24, 2018. Well I have not received the item or confirmation for pickup. I spoke with Marisol, a manager @ 11:12 am (12/30/18) and she returned my call at 11:26 am. Marisol claims my order does not exist, but when I called the 800 number for Sears orders they stated the item was in the store. I told her that Sears.com said my item was there and she said “I don’t know where they got that information from, but there is no order.” Nevertheless as a manager she didn’t bother to any other research in regards to my order.

I purchased a new Kenmore Refrigerator that has not cooled lower then 50 degrees. I removed all the food, unplugged the refrigerator for 3 hours plugged and allowed to cool before putting items back. I have it set at the lowest setting and it still maintains 50-56 degrees, causing food to spoil. My daughter ate food and had poisoning due to eating something spoiled before we purchased a thermometer. I now check the thermometer and it remains the same. I have called Sears on 2 different occasions and have been told I need for a technician to look at ii. the soonest January 15th, 2019. Meanwhile no food can be placed in the refrigerator or the freezer. This is extremely poor service and it's a shame that there is a response stating, "this is all we can offer" ..supervisor Frances ID#** you are injustice to Sears and to the customer.

Sears online is like talking to my dog... Well maybe my dog is smarter... I ordered a treadmill from Sears on 11/15/2018 is was supposed to be delivered on 12/04/18, I called and asked for a refund on 12/06/18. Sears said it would be about 3 to 5 business days to get my money back... To make a long story short I called them every day for a week straight after the 5 days was up. No one spoke good English and didn't understand the phrase "I want my money back". I dont want the product. 12/21/18 the treadmill was on my doorstep. No communication about the item being sent. Already lied about getting a refund. I will never in my life deal with Sears again.

I was assured the home remodel division was NOT included in the Sears bankruptcy issues. I should have known better. I overpaid for a tub to shower remodel because I wanted a pro and a lifetime warranty. After install, I had several issues. I never received callbacks from my project manager and contacted corporate. I asked for another project manager and told them the installer would NOT be allowed back in my home because he did a terrible job. Corporate sent my complaint to the original project manager who scheduled an inspection by the original installer. They argued, by law! I had to allow this man in my house. I asked to see the law. They sent another installer.

They won't take back anything without a receipt, not refund and no exchange. This is the dumbest thing. No wonder Sears has gone to crap and are closing many stores. I sure hope everyone else received gift receipts for their Christmas gifts.

I ordered online to pick up in store because it said the store had plenty, only to find out later the order was cancelled because supposedly the store doesn't have them. Then to get a refund is like pulling teeth. This happened 4 times. Can't trust them at all.

I ordered a pair of Harley Davidson women leather boots from Sears. I had some reward cash to use from when I purchased a lawnmower. The boots was a CHRISTMAS present for my girlfriend. She was so excited when they arrived until she opened them anyway. They looked like something someone would throw away. The boots had big scuff marks all over one side. The loop on the tongue that holds the lace was torn half off. The heels on both was scuffed up and one had a hole chipped out of it. They were bubbled up all over the heels. They were obviously something that someone else had used and returned. Now CHRISTMAS ruined for her.