Sears

The Sears paints that I used would cover in one coat as advertised, had the sheen aka. finish that I desired, were available in myriads of colors as are most brands, and proved to be very durable.

On time, always can rely on them. They fix problem always or else provides new machine. This has never happened to me. They always fix the problem like new. Plan, covers most of problem costs. Have had Sears service for at least 20 years on all appliances. I am totally satisfied. Would not change to a different service.

It does a good job cooling and heating, although some time I have to check it to see if it is on the correct setting. It works well with the Nest thermostat, it makes it very convenient to keep my home comfortable from anywhere in the house. I like that it came with a 5 year twice a year check up for possible maintenance.

As you can imagine, if I have written a bad review of Sears' Home Warranty program, I am very upset with their poor service! I recommend to anyone reading this review, who is contemplating signing up for such service, to save your money and future frustrations/anger by NOT signing up for this product. Let me explain. I purchased my warranty program #11400101 on February 21, 2020 believing it covered all my appliances. I now understand that this is not true, and even when covered a repair can cost much more than anticipated under a warranty program. I am paying $69.99/month or $839.88/year!

Terrible extended warranty. I have a stand-alone ice maker. It has been broken since August of 2019. They could not obtain the parts to repair it and do not have it in stock anymore. They have stated they would send me a check so I can buy another one from a different store. They said they mailed the check over two months ago. I have called them every week for the last five weeks. Every time they either say their system is down or they will escalate it. There has been no progress. Only the lies I get every week. Do not do business with them. Use a reputable company. I have had extended warranties with other companies and never had any issues. Stay away from Sears.

After two unsuccessful attempts to get my boiler (under warranty) fixed, the technician had no idea what to do. I was telling him the fault code failures. He tells me I need a plumber when I said I needed a specific local company. He refers a plumber. Plumber refuses to come out and tells me I need a leak specialist after a week of being notified. After two weeks with no heat, and being told I need a leak specialist, I call a supervisor, am told my claim for a leak specialist is denied. I then requested approval from the local company to come to my house. After an hour with her, she says she can not do this and then suggests that I have them come to my house and submit the work claim. After I had my boiler replaced in an emergency situation, SEARS denies all responsibility.

I ordered a refrigerator from Sears on Aug. 10, 2020. In the last 4 months, I have been hung up on multiple times by Sears "customer service" agents, and had multiple scheduled delivery dates come and go with no explanation other than "your order has been delayed." At no point did anyone give me any information or provide me with someone else who might have more information. To say it was an enraging experience is putting it incredible mildly. I was basically told after the second delivery date with no delivery that they didn't even know where my refrigerator was and that it was likely not in the United States, but they had no idea. I finally canceled my order and am waiting for my refund of almost $3000. This has been a nightmare experience.

I have always had good experiences with Sears and their Kenmore appliances. But I purchased a refrigerator on November 30 that said available for 2-3 day delivery on the website... It is December 19th and I still don't have the item. My credit card has already been charged, I have spent hours on the phone trying to get it rescheduled all 6 times they have rescheduled it and this last time they actually gave me a 2-hour window that I arranged away from work to be home for and they didn't show up or call. After calling them and getting hung up on (for the second time) I found out that it wasn't available from the manufacturer yet. I understand a product shortage, but the way Sears has handled it has been atrocious and I will never set myself up for this type of experience again. I would rather pay more at another vendor and receive adequate service. Absolutely unacceptable to treat a customer this way.

DO NOT USE SEARS HOME SERVICES – My Kenmore Elite microwave oven has been broken for half a year. I have had four service visits with multiple technicians and from my experience it is clear they do not know how to repair the equipment and are simply guessing as to what the cause of the problem is. This company is only in the business of taking your money and hoping the parts they order will actually fix the problem. DO NOT WASTE YOUR MONEY. I highly recommend you find another company with qualified technicians that actually want to fix your problem, not just roll the dice and hope for the best. BUYER BEWARE!

First of all after losing friends and family and surviving Covid myself, like to start by saying 2020 has been a long exhausting trying time for many people all over the world but to top it all off Sears really put a damper on our Christmas!!!! I ordered a stove on Dec 3 2020, I was told they had plenty in stock that the earliest they could get it to me was December 23. although that was awfully close to Christmas I was ok with that. it just meant that I would really have to start preparing a little earlier but have it ready to go for family invite on the 24th who had Corinthian for this special day to celebrate our family milestone and journey that our family endured through these times! AND BAM I GOT A CALL AND A TEXT MESSAGE FROM SEARS TO CONTACT THEM ABOUT RESHEDULING MY DELIVERY!