Sears

I was told false information by a representative. I called MULTIPLE times, having to explain the same situation about 6 or more times. I was even told by an account manager that they'd review the phone call where I was told the interest charge would be dropped & I'd be able to continue my payments, she lied because the NEXT representative said they couldn't do that. Do y'all work for the same company? Keep same records? Sears made a mistake and now guess who gets to pay $558 in just 5 days? SEARS DOESN'T CARE. They lie, manipulate, and clearly don't listen. All they want is MONEY. I'll NEVER shop here again and I'll make sure everyone I know is aware of this. My mom is a loyal shopper but after this she will also never shop here again.

I’m so fed up with Sears I could just scream!! I bought top of the line kitchen appliances. 6 months my microwave break. 5 days in and my fridge leaks. Customer service is overseas... are you kidding me. They have no idea how to help. When I got a service repair person to actually show up he could only work on my microwave. He was quick to tell me how poor his company is. He was actually more frustrated than I was. There is absolutely no one that I can reach in the US that can actually help me and care about the lack of service and broken promises. I think my only recourse is to go to the store and deal with the people who sold me the product. How sad is that!!

Contacted Sears Solution on 5/14/2018 regarding parts ordered by a Sears Technician on 5/1/2018 for my outdoor grill. The technician stated I should be receiving my parts in about one week. Person claiming to be a Case Solution Manager located in the Philippines, stated that the parts are on back order and has no idea when they will become available. Mind you, I never received an email or phone call regarding back ordered parts. The Case Solution Manager also stated if my parts are not received within 21 days, Sears will offer a voucher for a new grill since it is still under manufacturer's warranty. He said rest assure everything will be taken care off. So I called back on 5/21/2018 since it has been 21 days. I spoke to a different case manager located in the Philippines who told me to call back on 5/22/2018 to speak to a supervisor.

Called SEARS MPA DEPT. in for repair serviced for the 12 inch band saw. Since April 23, 2018, Tech called me a motor has been diagnostic as the problem and the motor part will be sent to me in several days. NO MOTOR has arrived and it's April 21, 2018. Sears Parts online for the 12 inch band saw cannot be found and unable to find it from vendor & eBay. No one knows has to fix the problem, all entry level personnel. 5 times repeating my story, 2 times under review, NOW at the thirty day mark. Left a message on Mr Lampert Corporate office today 5-21-18 and left my name & phone number. Let see what happens. I have been a SEARS customer for 30 years???

My fridge was working perfectly well. I called Sears to change the filter. I paid for the service and the filter. The Sears rep came and changed the filter. About two hours after he left, I noticed water on my kitchen floor. It was the freezer thawing. Both fridge and freezer have stopped working. Now Sears is telling me that I have to pay for diagnosis. In fact the fridge has never broken down since we had it. Why should I pay for diagnosis when the freezer was working fine before the Sears rep came. Sears repairs is a big scam.

Sears warranty company is a joke! DO NOT purchase from them, it's a rip off! BUYER BEWARE!!! February of 2017 we purchased a Samsung washer and dryer from Sears. About a month and a half ago (March 2018) the washer started acting strange. It wouldn't spin after draining. If you restart the drain and spin it would fill back up, maybe drain and maybe spin. Usually we could get it to work after doing this a few times. We call Sears and they offer their extended warranty. This was our only option according to their highly trained SALES guy.

Our washing machine broke down and it took more than two weeks to have it fixed. The dryer broke down shortly thereafter and they were unable to fix in a reasonable amount of time so we purchased a new dryer with our own money. Our refrigerator stopped working a few months after that and they could not fix it because the serial number was not legible and could not order parts and they wasted time setting appointments with technicians who supposedly could fix it but at the end of the day were unable to. Sears would also not replace the fridge because the problem was due to the serial number issue. In all of this, I spent countless hours on the phone and mostly waiting and on hold. I strongly suggest you do not waste your time and money in a Sears Home Warranty.

I called Sears parts department to order a battery for my lawn mower on May 15th or 16th, was that the battery would arrive on May 19th, which it did. I put the battery in my lawn mower only to find it dry, I filled it with distilled water, and then charged it all day. When I tried to start the mower, it wouldn't start. At this point in time I found the battery to be without acid in it. I called the parts department again, I don't remember the name of the person that I spoke with, only to find out that I had been sold the wrong part. He explained that he would send a new battery to your service center 18 miles from my house. When I asked if there was another way, he offered to charge me for the second battery, to which would be attached another shipping fee. I agreed since this was the easiest way to replace the battery that was wrong in the first place.

Customer Service at a corporate level is a joke with this company. Apparently they don't really want my business. No worries there, I will not ever spend money at this company again. I've spent weeks contacting them to get the issue resolved to be told, "Sorry we can't help you." No wonder the company is failing.

The AC has been out in my home for over three weeks, and the repair company (Freeman Heat & Air Duct Cleaning) they sent to repair it came out on 5/7 to “fix it.” AC went out right after they left that day. I called to get them back out, and had to wait a week for them to come out again. They came back on 5/14 and the same thing happened as it did the week before! I called back the same day, and Sears issued a recall claim. I also called the folks at Freeman, and they won’t answer the phone or return my calls! I called Sears again on Wednesday, 5/16 and Friday, 5/18 to escalate to a manager, and they gave me a BS story about placing me in a “queue” for a callback from a manager. And guess what? No one has called me back from Sears, nor from Freeman.

Went to Sears in Omaha NE at Oakview Mall. I went with my mother and kids just to get shoes. We got them fast since doors shut "right at 8 pm." At the time I was paying didn't know the manager shut the gates with no heart seeing us pay. I told the cashier she shouldn't treat customers that way so the cashier said, "Go upstairs by tools and get out that way. Gates should be open since I had parked by JCP." The "manager" Lorine or Elane said, "Go to the side door." We both rebuttal and I told her I will put a complaint to her CEO. She laugh and said, "How?" If I didn't get out she was going to call 911.

It is with great disappointment that I wrote this review. I signed up for Sears Home Warranty on 5/13/18 because I needed repairs on my refrigerator. A service call appointment was made on 5/14/18 between the hours of 1pm- 5pm. I had my mother stayed home to allow the technician access to the house since I would be at work. The technician came and I was able to speak to him on the phone about what needed to be done. The refrigerator water dispenser was not working and the bucket ice dispenser. The technician told me he could not fix the bucket because according to the contract, the contract only covers areas that are considered "functional" and he was not going to fix it.

Had a bad burner in our Kenmore water heater, still under warranty. Service was contacted, $79 was quoted for tech to come out. No cost for part which took 15 minutes to install. I was charged $222.50 for all kinds of BS which still can't be explained. The charge is being disputed to my Master Card. NEVER again will I buy a Kenmore product or use the lousy Sear "service". Kenmore and Sears are sad shadows of their former selves.

Almost a year ago, we had a guy come out for air conditioning issues. This AC was bought from and INSTALLED by Sears. The guy saw our remodeling work and new appliances and suggested a "total home warranty" through Sears. In good faith we purchased it for monthly installments through my Sears credit. We've had this kind of "repair warranty" service though Sears before and it came in handy so why not again. Now yesterday I called for the AC/Central Air. KID YOU NOT... In the course of the "service rep" explaining the process... She said, "a service rep will come out, assess your problem and submit a claim to the claims department, whose job it is to DENY your claim..." Freudian SLIP MUCH? You can tell she caught herself because she hesitantly and slowly followed through with... "Ooor approve it." She goes on to say then they have to go through and find the parts and blah blah blah.

Sears sent out a technician who looked at my unit for 5 minutes to inform me he could not repair the issue because of a relay on my circuit board and informed me my issue was an electric issue. However after having another company to come out, it turned out to just be my thermostat. Once that was replaced my AC was up and running fine. I basically paid $69.99 for a tech to come out for 5 minutes just to tell me he could not fix my issue.

Six weeks ago my freezer went out on my French door refrigerator (not purchased from Sears). It was still under warranty, but Samsung didn't have a tech in my town. I contacted Sears and scheduled an appointment for a 1 1/2 weeks later. The day before we got a confirmation call saying they would be here between 8 am-5 pm the next day. At 3:30 pm the following day, they called to say the tech was sick and rescheduled for a week later. The tech arrives on schedule, performs a diagnostic test and tells me all the parts will be covered under warranty but he doesn't have them on his truck.

They have no problems taking your money... that process works great. First claim, sent contractor... contractor gave them an assessment, they denied the cost and made me find someone else after lying to me that they were just "looking for a part." I found out from the contractor that they denied him doing the work even though I paid my deductible to him. So then Sears lied to me saying they were having a new contractor come out... no one showed up. I call that contractor, they laughed and said no one scheduled them and they were over 50 miles away.

I have a service contract with Sears Home Warranty. Called in a not working washing machine. Came out and replaced suspension rods which were not the problem... Not working so I called again... after four calls with an appointment time and date given not one showed up... The fifth call one man did show up. He told me what needed to be done. Transmission was locked up. The service department said I had to pay more money for this repair. I had already paid $75.00 to get to the transmission. Several parts must be broken to get the transmission out.

This past Sunday I signed up for ShopYourWay.com, which is affiliated with Sears and Sears Card. I transferred my reward points from my Sears Card, ThankYou points, to my ShopYourWay account. ShopYourWay will not verify my email address, let me use my points or even see my member number. Tonight, Tuesday May 8, I was bounced around to at least 5 separate account reps who placed me on hold, all unintelligible and not one could help me. In fact one told me my points would be expiring even when I informed her I could not have access to use them. They only told me there are tech difficulties. I do not see help in site but I do see cancelling all my accounts with Sears.

I purchased a complete Kitchenaid kitchen 2 years ago from Sears and fortunately - or not - I bought the 5 year protection plan. We have had 9 repairs on the icemaker in two years. Last Thursday the repair guy came out and replaced a board. Still not making ice on Sunday so I called and got an appointment for today. This morning I get a call from another tech to ask me if the order was correct because it said my microwave was not making ice - REALLY. I told him it was obviously the fridge and he said "well I don't do fridges". No kidding. I called Sears and got a rep who spoke terrible English. I couldn't understand her. I had to explain the problem to several different people before I asked for a supervisor. Now my appointment is for tomorrow. The tech will probably want to fix my dishwasher because it's not heating food. I'll keep you posted. To add insult to injury, they tried to sell me their whole home warranty. I don't think so.

My AC has been broken since March 29, 2018 and it has not been repaired as of yet. It's going on two months now and the temperature is in the 80's and 90's and I have a sick brother here that has had two strokes and I am a senior citizen too. The wrong part was ordered so the service provider had to try and locate the right part but after searching for the right part he said it no longer exist. I'm just finding this out on May 4, 2018 after calling the service provider myself. I called Sears back and they pretend not to know anything about that. I'm hot, I'm mad and I'm frustrated.

I have a service agreement with Sears for my Sony TV. I had call Sears service department as my TV wouldn't come back on. They schedule repair service for first week of April. Tech comes out and informs me that it must be the lamp which he ordered and I should receive it on 4/12. Didn't receive lamp on 4/12 so called service to check where lamp was and was informed that lamp was out of stock and wouldn't know when it would be back in stock. Finally they found another supplier who has lamp and I should receive lamp on 4/19 and my new service appointment would be on 4/24 and a technician would be at home between 8am-5pm. Tech comes out replaces lamp and he is having the same issue with the TV not coming on.

Sears checkout is awful. Surprise and FREE CASH Points often do not figure into the total at checkout. Also, the price increase many times and CHAT is helpless just like their contact numbers. Plus it take forever to get missing points and sometimes you never get them especially on return items. I have had 2 pickup orders cancelled without getting an email that they were ready.

So my dryer went out and needed a control board. Found it on Sears Parts Direct for $166 and ordered it on Friday. Paid for 3 day shipping. On Tuesday called to see where it was since I was not provided a tracking number. Keep in mind every person I have spoke to is overseas. Sears does not have anyone in the states you can speak to according to them and the resource online I've done. So on Tuesday I was told it was out for delivery and would arrive today. So on Wednesday I called back to find out where it was. Was told there was a issue with the supplier and it would take 3 days just to find out when it would shipped.

In February 2013 I purchased a complete heat pump system from Sears Kenmore brand (not a real manufacturer; just a brand name) which was the FVM4X “B” Series. Since then, I have had three leaks - two relating to the condensation drain pipe and one relating to the cooling coils. The handler's fan also burned out and the primary circuit board also shorted out and needed to be replaced. The two condensation leaks caused water damage inside my home that I had to get repaired, costing me close to a thousand dollars (because of the insurance deductible).

My refrigerator start running for a minute and stopped and it happened March 15, 2018. I knew the problem something to with control board so I called Sears for repair. Somehow the person I talked to convince me to buy the warranty so I did for $49 a month. I said oh that’s great so first tech came to see what’s the problem and refrigerator still working but keep stopping almost every minute on and off. So I told the tech the problem with control board. He agreed and he ordered the replacement part. He said it be here next week. Ok. I received the parts but was wrong part so the tech saw it. "Ops wrong part." He order it again for following week. I received the but still wrong again. It doesn’t fit my refrigerator.

We purchased a refrigerator from a Sears Outlet store. We paid $89 for delivery and $25 for pickup. First the delivery was over 2 hrs late and we had to convince the delivery person to deliver that day as he was having problems in finding us. When he finally arrive he had problems in getting the loading ramp down started to drive with the refrigerator at the back of the truck. It started to bounce around and almost fell off the truck. They did not level the refrigerator nor was there a manual. I called the store, told them about the problems and they were unresponsive, they said it was delivered so their obligation was complete. I will never buy from Sears and you can see why they are failing, they just don't care.

We live in the country and after many problems with our brand new Craftsman lawn tractor, we foolishly signed up for the Sears whole house warranty. Sears was eager to sell us the policy. I even pointed out that many of the appliances were over ten years old - no problem. About three or four months later I discovered that the hot water heater in the attic was leaking. At that point it had not leaked over the pan, but it was clearly an emergency. I called Sears and was told that their plumber would call me within 24 hours. Two days later, I had received no call from a plumber. Three days later I was screaming at the person on the phone saying this is an emergency, I am about to have water leaking through the ceiling.

My microwave stopped heating, so I contacted Sears and ended up buying a one-year warranty plan for all my appliances (about $800). Sears came to fix my microwave, but couldn't (said they needed parts). So that was one day of work I missed. On the second visit, Sears called the day of the appointment and said "we can't make it," so I missed more work. On the 3rd visit, 2 guys spent about 4 hours disassembling my microwave and putting it back together... but couldn't fix it. Need more parts. Another day of work.

Called Sears Home Services after my mother's 2 yr. old Kenmore dryer started making a clunking sound. Was told I'd have to wait a week so I called the vendor I bought an entire kitchen full of appliances from last year to ask who they used, and made an appointment with that company for 3 days out. Then I called Sears back and told them to cancel the original appointment. The lady on the phone immediately offered me a "special" deal that would have the repair tech sent to my mother's house the very next day, and she sent me an email with a coupon good for 25% off whatever the total bill would end up being. I accepted but did not cancel the appointment with the rival repair company just in case. That company offered no discounts but did say the call-out charge of $89 (same as Sears) would be applied toward whatever the final bill turned out to be.