Sears

Sears executive team effected it lower management and staff. Its engineers became clueless and then its technicians do not even have common senses as doorknobs. And YES, I am a system design engineer as well as electronics engineer – so I back my statements with facts.

Unfortunately for consumers (You and I), Sears has a monopoly on its products and services through its dreadful technicians. To add to this terribleness, in recent decade (as it noticed that its products are getting worst), it contracted-out its product manufacturing to another company that makes below standard product for Sears - to make certain that Sears cannot be a better competitor (LG). Yet, the continued Monopoly had direct negative effect on consumers, as its horrible products and parts need to be continually worked on during the warranty period, which is getting shorter and shorter; but also such repairs become expensive after its short warranty period expires. Warranty used to be 7 years (I am very old and remember), reduced to five and now some of its products have even one year. Its fridge for example.

Now the bad mix of ALL OF THESE is that, when consumers buy Sears products, they buy a TIME BOMB attached to the products. Immediately right after warranty expiration, consumers face paying nearly 1/3 of the cost of the appliance for the cost of the first repair, then, the incompetent technicians (in its monopolized system of business) cannot fix the problem but puts bandit, and shortly later, another or the same problem arises and again hefty 2nd , 3rd, …repair bills (YOU WILL FACE). Now after 3 of these types of repair bills in a couple of years or less, you have already paid for the same appliance twice.

MAIN POINTS: As I said, I am an electronics engineer, who saw LG and Kenmore FAULTY circuit board close. I am also a landlord that provides appliances in my rental properties. My homes are filled with Whirlpool products; however, when I bought my main home, unfortunately, it had some below standard Kenmore products in it. I realized that ANY TIME I face Kenmore (a Sears monopoly) product, it does not last more than its warranty period. But Whirlpool, Amana and Maytag last me for more than 12-15 years and some still continue without any problems. Heck, in my Summer HOT (garage), I have a side-by-side, 27+Cu Ft, Amana fridge that is built in 1999 (23 years ago) (NEVER REPAIRED).

In one of my rentals, I have a 3 door Maytag fridge that was built in 2001. So, why would you want to REPEATELY waste money, time, stress yourselves to death, lose money as you throw away food from Fridges, have smelly clothes in the washer (because it broke mid cycle), and you become handicapped - while waiting for Sears or LG INCOMPETENT technician to arrive 2-4 weeks later, while your laundry room and house smells like sewer is running through your home – WHY OWN any WORTHLESS Sears product. They are NOT even cheap to begin with – anyway - to entice a consumer (YOU). The name KENMORE is ACTUALLY DEAD. I have an LG washer that most times, it smells like I burn rubber – when I use a big load cycle. This is LG WARRANTY replacement washer - upgraded. My wife chose a Kenmore glass cook top. Immediately after its warranty period, glass broker and there are no parts available (product LINE discontinued). So, I bought Frigidaire.

I have many more Sears relates horrors to share with you. I am also very careful NOT to buy GE products either. I have a Hot Point fridge also. Hotpoint is good product, but unfortunately GE bought the company in 2017. Every day, I hope and pray that I do not get a call regarding this fridge.

CONCLUSION: REDUCE THE THINGS THAT STRESSES YOUR LIFE. I have too much on my plate wanting to deal with the uneducated upper management of Sears anymore (they are the first that have received this writing). Sears team have exhausted me. At my earliest opportunity, I will sue Sears (WHAT IS LEFT OF IT). You are welcome to join me in the lawsuit, if you have a case and frustrated. I will place their products on the roadside, and you are also welcome to have the headache for the years to come - If you are interested. Here is my email address: **. What also bothers me here is the fact -some people diligently write terrible review (as sears deserves). Then, they rate the company 3 and 4 stars. What is that all about (2016 -2018 writers). It throws new consumers off- thinking Sears TRULY has good reviews. Please stop that.

We were told they were going to raise the height of the garage when they would come on the second visit to install the sunburst window panels on the garage door. They should have the windows ready on the first visit, but they said they did not have them available. They said they would come in three to six weeks, they did not! Well months passed, we called and they then said they are still waiting for the order.

Months passed again, and they then said, that they never agreed to do the windows! And when I said my garage door is low, and I can’t fit my car, Saul then responded “Well how do I know you didn’t get a new car?” I asked Saul for a copy of original contract, he ignored my request, and then said, "If you have the paper showing the contract, I'll do it for you."

I found the contract, which says very clearly, that the windows were a part of the agreement and now he’s avoiding all my phone calls and emails! I tried contacting various people at Sears via their corporate number and emails, but nobody responds back to me! All they keep telling me to do is to call Saul, who doesn’t even respond to my emails or phone calls, EVEN after showing him proof in the contract! When I told Saul I am going to cancel the payment, he then threatened me to go to court, and put a lien against my home, completely unprofessional, I HAVE THE ORIGINAL CONTRACT. Really poor service, I wouldn’t expect from a company such as Sears, be VERY careful when dealing with any of these vendors!

7/7 Fernando told me they were waiting for the tech's district manager to approve the replacement. 7/18 spoke to Dylan who said the escalations team was waiting for the approval and he would contact their manager. 7/18 Humbert transferred me to a manager and left me on hold for an hour then hung up. 7/18 Heidie said she is sending something to the product replacement team, who is waiting for a decision, and to give it 3 business days and she is confident it will be resolved.

It is so obvious they have their go to script just to get you off the line. Meanwhile, no one is getting any products replaced or repaired properly. There is no way to get my freezer replaced if they never complete the process and it's impossible to get anyone to give you a straight answer. No managers will ever take your call since they are "in a meeting or will call you back" which never happens. The master protection warranty states this is worry free coverage with a replacement guarantee. "If we can't fix it, we'll replace it and continue coverage to the new item".

Master protection warranty doesn't protect anything and $950 I spent on a freezer & warranty was a waste. Sears just stole almost $1000 of my hard earned money. Since I'm a widow and only have my income this was a hard hit to my wallet. I do a physical job and work damn hard to have some corporation steal my money! It's a disgrace!!!