Sears Reviews

Ordered water filter 22Apr2025 and website stated it will get here within a week. Then I get an email stating it's backordered and when I called customer service the automated system stated it wouldn't ship until 11Nov2025. I called to cancel and the automated system said to wait on the phone after a representative helps me to provide feedback. The representative wouldn't hang up the phone and picked up and told me "due to technical issues, I need to hang up and then your review will happen". I told her no because if I hang up, the review won't happen and I told her I'll wait.

On March 8, 2025 I purchased an LG lower dishrack for Sears.com 800.366.7278. I was told the order would arrive March 17, 2025. I called several times and was told the item was on back order and would be shipped in 7-10 business days. On April 2, 2025 I called to follow up on my order and it was still on back order. I spoke with a supervisor who recommended to cancel my current order with the current distributer and place a new order with a different distributer. I was charged for the new order and told a refund would be given for the original order. I was told that I would receive my delivery on April 9th. I called again and was told delivery by April 17th.

Do not use this service. My tech was professional and did a great job fixing our oven once...He finally made it here. We waited 4 DAYS from 8am-5pm. Sears over-schedules its techs and relies on AI to route and reroute its techs throughout the day, "updating" the customers that your tech will be here in an hour. This went on for 4 days. I would have canceled but they hold you hostage by charging you for the repair first. The only time you speak to a human is when you set up the job and even that is outsourced somewhere else in the world.

I purchased the boiler from Sears in 2019. Purchase the master service agreement. The installation was terrible. A bunch of leaks in the boiler, throwing codes left and right. Had to deal with the installer coming to my house multiple times for the first year. At the second year the unit kept on throwing codes, needing the igniter replaced and sensor replaced about 2 1/2 years. This boiler completely conked out. Since then Sears has been sending their technicians that refused to work on the boiler saying it needs a plumber when all parts are inside the boiler. I’ve scheduled over 10 appointments where they’ve not showed and I keep getting the runaround. Every time I call the service department I get switched from customer care to other three other departments.

Here ya go: Last year I ordered a part from these folks without difficulty, everything was perfect; however, this year not so much. The tail of woe is below:

Made an appointment and they said a technician would be out to fix my dishwasher between 8 and noon. 12:15 came no one showed up. Call back only to get into a repeated cycle of messages over and over. Finally, I called like a new customer and I was able to talk to someone from who knows where. She said, "Keep your phone clear. I will have a technician call you." We confirmed my email and phone number. Here we are end of day 4:30 in the afternoon calls no follow-up, no hey I'll be late, nothing. Sears has definitely lost its way, they probably should close the remaining stores. They were good in their time anyways, run as fast as you can. I would never do business with them again.

Did good work replacing temp sensor wire but initial verbal quote was $300 and when he finished in 1 hour price was $421 for one wire and 1 hour of labor. Had me sign estimate after work was completed. Will not be using this company again.

Sears Home Services process to repair appliances is a broken process and people should avoid Sears appliances if they are thinking of future support and warranty services. I am stuck in a cycle of broken appointments and unable to talk with a person on the phone that can ensure a positive outcome. Our washer is broken and we paid the requested amount of the technicians estimate repair three weeks ago. Thus, no leverage for Sears to do what we paid for. The part ordered by the contracted technician (note Sears employee) arrived at our home. Sears Home Services in our case makes appointment changes during the time that the repair is supposed to be taking place with our asking if we are home that day. Thus, wasted leave from work and frustration and automated machines/Siri is not a good way to communicate problems and have a solution. Don't waste time calling 1-800-665-2127 (tried 15 to 20 times).

I purchased a stackable washer/dryer it arrived damaged. They picked it up. I'm still waiting on a refund. It's been 3 weeks. The delivery guy drop it while placing in truck causing further damage. I need my refund of $1700. I'm getting the run around. I have more photos.

DO NOT WASTE YOUR TIME WITH SEARS.COM! We spent six months trying to get a new dryer from Sears to replace our 2009 dryer. We have had since 2009 the Sears Home Services Master Protection Agreement which was later updated to an A&E Repair Protection Agreement covering our Whirlpool dryer and washer. Response to service calls was just OK in that it took 7-14 days for the service rep to make repairs. When the motherboard for the dryer was not replaceable (no longer manufactured) the plan provided a $749 coupon to be applied to the purchase of a new dryer ordered from the Sears.com website. Starting in early April 2024 through October 2024, orders were placed, accepted, paid for, confirmed, and then canceled by Sears without any explanation.