The Salvation Army Thrift Stores Reviews

Was a great experience. Simply because these selfish works are holding the good items for themselves. I say this because our home hvac is out, it's currently 89° and these selfish folks would rather not sell the good fans when they had two good ones in the back on and cooling but i just needed ONE...just ONE! STILL THESE gaslighting monsters said they don't sale fans? I do not recommend this location with this selfish work ethics! As if this crappie belong to them! A ** girl and an old ** man were adamant of not releasing any good fans.

Please be careful if you start to bid for things on the Salvation Army online auction. There is a complete double standard. I can't tell you how many times I have got something in my checkout saying I won the bid and then paid for it and then later was told, "Oh sorry this was sent to you by accident. We gave it to a higher bidder." But if you don't buy an item in your checkout after 5 days because you haven't seen it or your phone breaks they can void out the item and dock you a star so that you look like an undesirable purchaser. But there is no place where you can dock them a star for continuously telling you you've one items and pay for and then send you a message saying, "Oh sorry that was sent to you by accident." I think if they're allowed to dock you a star we should be allowed to dock them a star. It's only fair.

Very disappointing experience. I scheduled a donation pickup for an Ethan Allen buffet cabinet, and the crew refused to take it, claiming it had “water damage.” They never opened the cabinet, never inspected it thoroughly, and spent only a few moments looking at it before rejecting it. Based on the condition of the piece, it felt like the decision was made because the furniture was large and heavy, not because of its actual condition. I understand organizations have the right to decline donations, but donors deserve a proper inspection and an honest explanation. I have photos of the cabinet and will let others decide whether this valuable piece of furniture should have been rejected.

I am giving this a 2 rating because they did not state on their website that they do accept microfiber couches.

Shameful. This store calls itself a "Salvation" store. Shameful. The prices are so high that the needy would be better off and get cheaper prices on Amazon. This is 100% true. For an organization reselling DONATED goods with the proclamation of 'HELPING" the needy, it is an outright lie. I haven't experienced sticker shock like this even in the grocery stores or at the pumps. It's a joke and ought to be shut down. Friends, next time you think of donating, donate to a reputable organization. I would throw the stuff out before donating to Salvation Army. Also, your store is FILTHY!.

I have ALWAYS donated beautiful clothing, housewares and wall art.. When I go to my local store, they have nothing but junk. You are lucky to find a few drinking glasses and cups. Where do donations go? The store is filthy... Store in Fitchburg MA.. Come on people, let's do better.. I remember years ago you could find nice furniture, clothing, etc.. Let's clean up your act..

I went to the Salvation Army store 6009 Ridge Rd Port Richey on 3/21/26. I made a purchase and didn't realize that I didn't receive the discount on one of my items, until I was at my house, and I live like an hour away, so it was not convenient for me to return to the store. I stopped in there today, 4/20/26, with the receipt showing that the half price was not applied to that item. I should have received $4.00 back, as it shows on the receipt that the price should have been half the amount.

I scheduled a pick up for some items and they came on the scheduled day however the drivers left the furniture behind and only took boxed items… I saw the driver kept looking back to see if I was looking and I don’t know if they reject items for blemishes but if the sole mission is to help people in need the items they left were helpful items and only had small blemishes or maybe the just didn’t want to do work.. I don’t know but what I do know is that I wasn’t satisfied it’s their actions or the pick up… I will discard of the other items.

Resellers taking advantage of buying donated items because they don't want a real job or causing poor people not to be able to purchase the items. The thrift stores are going higher on the items because of this.

My experience at the Salvation Army Employee Store was unfortunately disappointing. The staff were disengaged and not particularly helpful, and when I inquired about certain prices, they were consistently marked higher than expected. I had anticipated more affordable options, so this was a letdown. I hope they can address both customer service and pricing transparency in the future.” Salvation Army in Newington CT… 2230 Berlin Tpke, Newington, CT 06111

I had a negative experience with Salvation Army donation. First, their website and information sucks. They need to be explicit about what they do and do not take and also where the items have to be located. I scheduled to pickup numerous items which are listed in their site as acceptable. Also on the pickup request I mentioned they were on the 2nd floor. I even asked over the phone and they didn't say they won't pickup from the 2nd floor. Well after waiting 3 weeks for the pickup date they came, looked and said nope. My wife and I were able to take 2 of 3 items down ourselves (I had a broken arm!!) while the donation pickup workers just watched. The 3rd item (most expensive) was too big. Forget Salvation Army. Never again.

Well I know that they don't have to help people that are homeless however I just went into The Salvation Army store on beach blvd in Huntington Beach and asked the guy taking the donations if he could help me out. I didn't have any money and I was homeless and I asked him if I could get a blanket before it got priced and put into the store. He told me to go ask his manager so I went inside and got the manager on duty and explained to her that I was homeless and was wondering if they could help me with a blanket 'cause it is getting cold at night and since the donation center outside had some blankets right there she told me they didn't have anything in the donation center.

I’m very disappointed with my recent experience with Salvation Army. I am remodeling my house and decided to donate my excellent condition, living room furniture, sofa, love seat and chaise chair, with manufacturer tags still on it! I scheduled a pickup with salvation army and received a confirmation number for the pickup and a thank you for the donation. I call 2 days prior to confirm the pickup date and time as I was taking the day off from work. On the pickup day, I was advised that they won't be taking my furniture. They didn't care that it was in perfect pristine condition, stated they don't take patterns of any sort nor florals. I was never asked to upload pictures nor the question of the color of the furniture. I had already rearranged my schedule and prepared everything as instructed, so this was extremely frustrating.

Was in the Delhi Ohio store. It's on Delhi PK with my wife and grandkids. We had to leave!! A worker/women her name tag said Debbie was talking bad about coworkers and using foul language in front of my grandkids!! We left immediately and will not be back!! People beware of this disrespectful woman!!

I called for a Salvation Army donation pick up. I was very clear on what it was. I wanted to donate a TV armoire. I took off work to stay at home for the pick up and when they finally came, they said they couldn't take it. I explained I was very clear on what it was they were picking up. He said it's a call center out of Canada answering the phones. There are no guidelines saying they don't accept this. I wasted two weeks waiting for them and an entire day waiting for them to show up and not take it. They completely wasted my time.

Well, I wanted to do something good and donate our gently used daybed to this organization. On the day of pickup, the truck arrived, turned around, and left without collecting our bed, which we carefully brought down and left by the door. We literally saw the truck drive away, and the driver didn't even bother to explain what was wrong with our donation. After calling customer service, we were told daybeds with drawers are not acceptable because they cannot sell them. How on earth was I supposed to know this? There is no information on their website about what types of beds they accept and what not.

I came to the Salvation Army to make a donation at the East Washington Store in Indianapolis, IN. I went to the back dock and started unloading my car because there was no one to help. After pulling a few items from my car a black man came out. He told me that I have to put the donations on the dock. The dock is about 5 foot from ground to top. I am 4"10, 67 years old and have medical issues. I told him I was handicap and his exact words to me were "If you can't carry it then don't bring it". He made it clear he did not want to help me and it was management orders that was how management want donations to be made. It is amazing to me that even though I was doing something to help your organization there was no compassion for me. This is suppose to be a Christian based organization but the very people you hire are anything but.

First, I had to wait a month to get an appointment for a furniture donation pickup. On the scheduled day, the Salvation Army website listed an ETA of between 11am and 2 pm for their truck. By 4 pm, their truck had not arrived so I called their office phone number. I was told that the truck was still out, but running late and would still be there. The truck never showed up. No one communicated anything to me about a canceled pickup or rescheduling. The next day, I called the office again but could only get a response that someone would contact me. They had no idea when that might happen. My advice is to not bother trying to donate to them. They have no consideration for your time. There are better charities to support.

I’m sure there’s a reason I can’t review them on Google. So here’s my review - I came in to shop with my two young children on Wednesday and spent about 2/3 hours in the store. Upon checkout I let the man (Alan) know that one of the tags had fallen off in the dressing room to which he rudely replied, "Well then you should have picked it up."

This is my experience donating at the Ann Arbor locations. I checked the website to get the hours and procedures for donating, it stated to stay in your car and the staff would unload the donations, I had to get out of my car to open my truck and two men, an older man and a very young man made no attempts to come out to my car, I asked them if they were taking donation, they said yes so I asked if they were going to take the stuff out of my truck, the old guy with a nasty attitude came out to my car and took the smallest things he could grab and the young guy did absolutely nothing, I ended up helping to carry my stuff in.

I visited the Salvation Army of Westfield, MA on Saturday, May 18, 2024, between 3 and 4pm. I was left with an impression of disgust with the attitude of an employee, who, almost shouting from in front of the bathrooms to the cash register area, to pick up the hooks and some items she had left in the fitting room. The customer showed her hooks that she had in her shopping cart, but anyway she (the customer) went to the fitting room and took two small baby stuffed animals that she had left there. I kept thinking about that attitude, if the employee always does it because the cashier remained as if nothing had happened, or if it was because the customer was **. I think it was disrespectful, because in my place I would rather go to the lady and tell just to her, not yelling like she did.

One tall, heavy fellow started shouting & talking ugly because he felt a small female customer had jumped in front of him in line. The manager courteously listened to both sides, they very professionally & courteously told the man to settle down, reminding him that "at the end of the day, you are being angry & abusive to a female, and that behavior was unmannerly and unacceptable in a store that exists to help people". It was a very sophisticated illustration of SA values. Impressed everyone in the checkout line, especially since he quickly moved on to take care of EVERYONE efficiently and cordially. What a powerful exhibition of the best of SA AND the best of humanity!

The music has changed. What in the world was playing today was horrible and too loud. Christian music was a lot better. But if you don’t play Christian music, for God sake play something worth listening to.

Salvation Army used to be a family store. These stores are way overpriced and the management and employees are very rude. They have stuff that’s from the dollar tree for $2 and they have items in here that are more expensive than purchasing new from a discount store. I can get items brand new from Ross for cheaper.

I was shocked at how expensive the stores have gotten and how two of the exact same items can have different prices and be off by several dollars. I brought this to the cashier's attention and her response was "we don't change prices, we don't care what the tag says." I can do better in a Walmart! Or a Dollar store!

Waited over a month to have donation (bedroom set queen) picked up out of my living room. The well maintained wooden items I have were listed on the site as wooden items they accept for donation. When they arrived, one of the guys clearly had no customer service etiquette, as he walked into my home without so much as a hello. He looked at the four items and IMMEDIATELY the first words out of his mouth were, "We can't take that!" Upon my questioning him, he goes on to say it's 6ft tall (it's my height, 5ft) and how their website stated that, as though I was lying about not having seen any height/weight restrictions when I scheduled the pickup online.

Although the drivers for the donation was right on time, the mishandling of the furniture was very disappointing. I realize once you give items away, then the receivers can do whatever. The cloth sofa, was dragged across the filthy floor, the wooded mirror was dragged across the cement outside, lots of bumps and bruises. When they put the furniture on the truck I was in disbelief. I thought they should have taken it to the dump. People just don't care anymore.

I am writing this review to acknowledge the staff and especially, Editha. She sets the example of how all customer service employees should be trained. I have a disability. I am aware that my ability to function at the register, can be frustrating for all involved. I keep returning to this store many times with consistent results as follows: I am always treated with dignity and respect. I am always treated with patience. I am always greeted with smile and familiar face, like I am visiting an old friend. She is always gracious, helpful and kind! She treats her employees well. She makes sure the store is clean, organized and displays are perfect! I hope someday, she will be selected to train all new hires! Thank you very much for your service!

I went to Blaine, MN Salvation Army on 89th and spent about $200.00 this time. There’re few items I wasn’t allowed to buy because the clerk told me “the price tags were not correct,” “someone switched them!” May be so or whatever the case might be, I had no idea and how she’s supposed to even remember prices of thousands of items, she called the manager.

They scheduled us two weeks out and the guys who arrived were two ** overweight guys that appeared not to want to lift anything. They looked at our donation and said it was not good or new enough for them to take. A guy named "William" was arrogant and didn't care. When I was in college, I worked for the west coast location and they were a bunch of drug addicts forced to work. They would keep the good donations. I can tell they wanted something to keep not help the poor.

Every time I go to the Salvation Army in Torrance Plaza by Michaels and this one Hispanic female cashier is there, there’s drama. She’s always accusing people of stealing or changing prices. Everyone else is very kind but she is crass and downright nasty to customers. Today I went to pay and she accused me of changing prices! I DID NOT!!! And she would sell me the items. As I was leaving, she ran outside and grabbed another Hispanic women's arm and grabbed all her purchases, screaming at this customer! I don’t understand why she is still working for Salvation Army! She is the worst!

First of all I want start out by saying I have always appreciate and applauded organizations that dedicate their resources around helping others in time of need and those who are less fortunate. I have donated several times to the Salvation Army and shop there as well on occasion. I know the store they have here in our community has decent used furniture and I don’t blame their organization for being careful with donations.

I scheduled a pick-up from the Akron store. When the truck arrived with one person I was told he could not take the furniture because he didn't have anyone to help him load the truck and that they didn't want the brand new recliner that I was do

Immediate damp smell noticed upon entering, like a damp basement. Crumbling walls and around entry door, uneven floors, no mirrors, filthy bathroom. But the toilet was clean. Sink and room itself filthy and falling apart... The building is downright falling apart. Shameful. Will NEVER go back in there.

Since 2017, I have donated various items from clothing to books to furniture to the Tampa Florida Salvation Army. Scheduling pickups have been simple online, and everything always worked out as planned---someone would call me 30-minutes before pickup, and the drivers would not "overly" scrutinize my items. I understand some Salvation Army in various cities may have forgotten the meaning of charity, but in Tampa Florida, there seems to be practice of the original concept in every way. I'll always think of them first for donations.

Miami, Fl - The Salvation Army has become a greedy organization. They expect donated good to be perfect, though it's a thrift store! I showed up with a van full of furniture and household goods from my deceased parents' home and they rejected most of the furniture due to minor wear. Some of these were expensive pieces of furniture with a lot of usable life left. Any of those would have been perfect for anyone who needed a dining table, book shelf, side tables, tv stand, etc. They said they were unsellable, but that was absolutely not true. Who do they think they are? Nordstroms...?

I went to the Saugus location to drop off a glass front TV stand and was treated rudely from inception. From "you parked in the wrong place" to "we may not accept your stuff anyways", it was the last time I will be dealing with this company. After a quick glance at the furniture, they refused the donation saying it wasn't in sellable condition. Totally not true, but after the welcome I got, didn't bother to discuss any further and just left. It's a shame some family in need won't get this piece. It will be going in the trash this week. Maybe someone will grab it off the curb.

I was surprised to find banking, health and insurance information and other personal information left in the drawers of several items on the floor. Is anyone responsible for checking this? I took a picture.

I scheduled a donation to be picked up in front of my condo. I SPECIFICALLY left instructions to leave me a receipt for my taxes. Well, the 2 bags of clothes were picked up without leaving a receipt. I called Customer Service at the Salvation Army and was told they were on their way to pick up my donations. I told the rep that they already picked up my donation and I saw the truck drive away. She said that they hadn't made the pick up yet. I again told her they did, as I saw them drive away and put the donations in the truck. I was told that they would email me a receipt for my taxes. It has been 5 hours and still no receipt. Evidently, all the Salvation Army does is talk and does not pay attention to special instructions on their website! Will not donate to them again!!

I schedule a pick up with the Salvation Army to pick up my sister's mattress ($399) I bought from Firm Mattress company. The mattress hasn't got much use because she was uncomfortable laying on it. All it had is a little stain caused by sweating. I have already washed it and is not unsanitary. I put the mattress on the porch and put the SA sign out on the railing. Well, I noticed that they didn't take the mattress so we made a call to find out why. They told us that it has stain in it. I couldn't believe it and am furious. What about all the homeless people who were out in the streets and they come in get clean and so on but they wouldn't take the mattress? Things wasn't they used to be years ago. That really stink.