The Salvation Army Thrift Stores Reviews

Please be careful if you start to bid for things on the Salvation Army online auction. There is a complete double standard. I can't tell you how many times I have got something in my checkout saying I won the bid and then paid for it and then later was told, "Oh sorry this was sent to you by accident. We gave it to a higher bidder." But if you don't buy an item in your checkout after 5 days because you haven't seen it or your phone breaks they can void out the item and dock you a star so that you look like an undesirable purchaser. But there is no place where you can dock them a star for continuously telling you you've one items and pay for and then send you a message saying, "Oh sorry that was sent to you by accident." I think if they're allowed to dock you a star we should be allowed to dock them a star. It's only fair.

Very disappointing experience. I scheduled a donation pickup for an Ethan Allen buffet cabinet, and the crew refused to take it, claiming it had “water damage.” They never opened the cabinet, never inspected it thoroughly, and spent only a few moments looking at it before rejecting it. Based on the condition of the piece, it felt like the decision was made because the furniture was large and heavy, not because of its actual condition. I understand organizations have the right to decline donations, but donors deserve a proper inspection and an honest explanation. I have photos of the cabinet and will let others decide whether this valuable piece of furniture should have been rejected.

I am giving this a 2 rating because they did not state on their website that they do accept microfiber couches.

Shameful. This store calls itself a "Salvation" store. Shameful. The prices are so high that the needy would be better off and get cheaper prices on Amazon. This is 100% true. For an organization reselling DONATED goods with the proclamation of 'HELPING" the needy, it is an outright lie. I haven't experienced sticker shock like this even in the grocery stores or at the pumps. It's a joke and ought to be shut down. Friends, next time you think of donating, donate to a reputable organization. I would throw the stuff out before donating to Salvation Army. Also, your store is FILTHY!.

I have ALWAYS donated beautiful clothing, housewares and wall art.. When I go to my local store, they have nothing but junk. You are lucky to find a few drinking glasses and cups. Where do donations go? The store is filthy... Store in Fitchburg MA.. Come on people, let's do better.. I remember years ago you could find nice furniture, clothing, etc.. Let's clean up your act..

I went to the Salvation Army store 6009 Ridge Rd Port Richey on 3/21/26. I made a purchase and didn't realize that I didn't receive the discount on one of my items, until I was at my house, and I live like an hour away, so it was not convenient for me to return to the store. I stopped in there today, 4/20/26, with the receipt showing that the half price was not applied to that item. I should have received $4.00 back, as it shows on the receipt that the price should have been half the amount.

I scheduled a pick up for some items and they came on the scheduled day however the drivers left the furniture behind and only took boxed items… I saw the driver kept looking back to see if I was looking and I don’t know if they reject items for blemishes but if the sole mission is to help people in need the items they left were helpful items and only had small blemishes or maybe the just didn’t want to do work.. I don’t know but what I do know is that I wasn’t satisfied it’s their actions or the pick up… I will discard of the other items.

Resellers taking advantage of buying donated items because they don't want a real job or causing poor people not to be able to purchase the items. The thrift stores are going higher on the items because of this.

My experience at the Salvation Army Employee Store was unfortunately disappointing. The staff were disengaged and not particularly helpful, and when I inquired about certain prices, they were consistently marked higher than expected. I had anticipated more affordable options, so this was a letdown. I hope they can address both customer service and pricing transparency in the future.” Salvation Army in Newington CT… 2230 Berlin Tpke, Newington, CT 06111

I had a negative experience with Salvation Army donation. First, their website and information sucks. They need to be explicit about what they do and do not take and also where the items have to be located. I scheduled to pickup numerous items which are listed in their site as acceptable. Also on the pickup request I mentioned they were on the 2nd floor. I even asked over the phone and they didn't say they won't pickup from the 2nd floor. Well after waiting 3 weeks for the pickup date they came, looked and said nope. My wife and I were able to take 2 of 3 items down ourselves (I had a broken arm!!) while the donation pickup workers just watched. The 3rd item (most expensive) was too big. Forget Salvation Army. Never again.