Salvation Army Thrift Stores Reviews

I’m sure there’s a reason I can’t review them on Google. So here’s my review - I came in to shop with my two young children on Wednesday and spent about 2/3 hours in the store. Upon checkout I let the man (Alan) know that one of the tags had fallen off in the dressing room to which he rudely replied, "Well then you should have picked it up."

This is my experience donating at the Ann Arbor locations. I checked the website to get the hours and procedures for donating, it stated to stay in your car and the staff would unload the donations, I had to get out of my car to open my truck and two men, an older man and a very young man made no attempts to come out to my car, I asked them if they were taking donation, they said yes so I asked if they were going to take the stuff out of my truck, the old guy with a nasty attitude came out to my car and took the smallest things he could grab and the young guy did absolutely nothing, I ended up helping to carry my stuff in.

I visited the Salvation Army of Westfield, MA on Saturday, May 18, 2024, between 3 and 4pm. I was left with an impression of disgust with the attitude of an employee, who, almost shouting from in front of the bathrooms to the cash register area, to pick up the hooks and some items she had left in the fitting room. The customer showed her hooks that she had in her shopping cart, but anyway she (the customer) went to the fitting room and took two small baby stuffed animals that she had left there. I kept thinking about that attitude, if the employee always does it because the cashier remained as if nothing had happened, or if it was because the customer was **. I think it was disrespectful, because in my place I would rather go to the lady and tell just to her, not yelling like she did.

One tall, heavy fellow started shouting & talking ugly because he felt a small female customer had jumped in front of him in line. The manager courteously listened to both sides, they very professionally & courteously told the man to settle down, reminding him that "at the end of the day, you are being angry & abusive to a female, and that behavior was unmannerly and unacceptable in a store that exists to help people". It was a very sophisticated illustration of SA values. Impressed everyone in the checkout line, especially since he quickly moved on to take care of EVERYONE efficiently and cordially. What a powerful exhibition of the best of SA AND the best of humanity!

The music has changed. What in the world was playing today was horrible and too loud. Christian music was a lot better. But if you don’t play Christian music, for God sake play something worth listening to.

Salvation Army used to be a family store. These stores are way overpriced and the management and employees are very rude. They have stuff that’s from the dollar tree for $2 and they have items in here that are more expensive than purchasing new from a discount store. I can get items brand new from Ross for cheaper.

I was shocked at how expensive the stores have gotten and how two of the exact same items can have different prices and be off by several dollars. I brought this to the cashier's attention and her response was "we don't change prices, we don't care what the tag says." I can do better in a Walmart! Or a Dollar store!

Waited over a month to have donation (bedroom set queen) picked up out of my living room. The well maintained wooden items I have were listed on the site as wooden items they accept for donation. When they arrived, one of the guys clearly had no customer service etiquette, as he walked into my home without so much as a hello. He looked at the four items and IMMEDIATELY the first words out of his mouth were, "We can't take that!" Upon my questioning him, he goes on to say it's 6ft tall (it's my height, 5ft) and how their website stated that, as though I was lying about not having seen any height/weight restrictions when I scheduled the pickup online.

Although the drivers for the donation was right on time, the mishandling of the furniture was very disappointing. I realize once you give items away, then the receivers can do whatever. The cloth sofa, was dragged across the filthy floor, the wooded mirror was dragged across the cement outside, lots of bumps and bruises. When they put the furniture on the truck I was in disbelief. I thought they should have taken it to the dump. People just don't care anymore.

I am writing this review to acknowledge the staff and especially, Editha. She sets the example of how all customer service employees should be trained. I have a disability. I am aware that my ability to function at the register, can be frustrating for all involved. I keep returning to this store many times with consistent results as follows: I am always treated with dignity and respect. I am always treated with patience. I am always greeted with smile and familiar face, like I am visiting an old friend. She is always gracious, helpful and kind! She treats her employees well. She makes sure the store is clean, organized and displays are perfect! I hope someday, she will be selected to train all new hires! Thank you very much for your service!