The Salvation Army Thrift Stores Reviews

Well I know that they don't have to help people that are homeless however I just went into The Salvation Army store on beach blvd in Huntington Beach and asked the guy taking the donations if he could help me out. I didn't have any money and I was homeless and I asked him if I could get a blanket before it got priced and put into the store. He told me to go ask his manager so I went inside and got the manager on duty and explained to her that I was homeless and was wondering if they could help me with a blanket 'cause it is getting cold at night and since the donation center outside had some blankets right there she told me they didn't have anything in the donation center.

I’m very disappointed with my recent experience with Salvation Army. I am remodeling my house and decided to donate my excellent condition, living room furniture, sofa, love seat and chaise chair, with manufacturer tags still on it! I scheduled a pickup with salvation army and received a confirmation number for the pickup and a thank you for the donation. I call 2 days prior to confirm the pickup date and time as I was taking the day off from work. On the pickup day, I was advised that they won't be taking my furniture. They didn't care that it was in perfect pristine condition, stated they don't take patterns of any sort nor florals. I was never asked to upload pictures nor the question of the color of the furniture. I had already rearranged my schedule and prepared everything as instructed, so this was extremely frustrating.

Was in the Delhi Ohio store. It's on Delhi PK with my wife and grandkids. We had to leave!! A worker/women her name tag said Debbie was talking bad about coworkers and using foul language in front of my grandkids!! We left immediately and will not be back!! People beware of this disrespectful woman!!

I called for a Salvation Army donation pick up. I was very clear on what it was. I wanted to donate a TV armoire. I took off work to stay at home for the pick up and when they finally came, they said they couldn't take it. I explained I was very clear on what it was they were picking up. He said it's a call center out of Canada answering the phones. There are no guidelines saying they don't accept this. I wasted two weeks waiting for them and an entire day waiting for them to show up and not take it. They completely wasted my time.

Well, I wanted to do something good and donate our gently used daybed to this organization. On the day of pickup, the truck arrived, turned around, and left without collecting our bed, which we carefully brought down and left by the door. We literally saw the truck drive away, and the driver didn't even bother to explain what was wrong with our donation. After calling customer service, we were told daybeds with drawers are not acceptable because they cannot sell them. How on earth was I supposed to know this? There is no information on their website about what types of beds they accept and what not.

I came to the Salvation Army to make a donation at the East Washington Store in Indianapolis, IN. I went to the back dock and started unloading my car because there was no one to help. After pulling a few items from my car a black man came out. He told me that I have to put the donations on the dock. The dock is about 5 foot from ground to top. I am 4"10, 67 years old and have medical issues. I told him I was handicap and his exact words to me were "If you can't carry it then don't bring it". He made it clear he did not want to help me and it was management orders that was how management want donations to be made. It is amazing to me that even though I was doing something to help your organization there was no compassion for me. This is suppose to be a Christian based organization but the very people you hire are anything but.

First, I had to wait a month to get an appointment for a furniture donation pickup. On the scheduled day, the Salvation Army website listed an ETA of between 11am and 2 pm for their truck. By 4 pm, their truck had not arrived so I called their office phone number. I was told that the truck was still out, but running late and would still be there. The truck never showed up. No one communicated anything to me about a canceled pickup or rescheduling. The next day, I called the office again but could only get a response that someone would contact me. They had no idea when that might happen. My advice is to not bother trying to donate to them. They have no consideration for your time. There are better charities to support.

I’m sure there’s a reason I can’t review them on Google. So here’s my review - I came in to shop with my two young children on Wednesday and spent about 2/3 hours in the store. Upon checkout I let the man (Alan) know that one of the tags had fallen off in the dressing room to which he rudely replied, "Well then you should have picked it up."

This is my experience donating at the Ann Arbor locations. I checked the website to get the hours and procedures for donating, it stated to stay in your car and the staff would unload the donations, I had to get out of my car to open my truck and two men, an older man and a very young man made no attempts to come out to my car, I asked them if they were taking donation, they said yes so I asked if they were going to take the stuff out of my truck, the old guy with a nasty attitude came out to my car and took the smallest things he could grab and the young guy did absolutely nothing, I ended up helping to carry my stuff in.

I visited the Salvation Army of Westfield, MA on Saturday, May 18, 2024, between 3 and 4pm. I was left with an impression of disgust with the attitude of an employee, who, almost shouting from in front of the bathrooms to the cash register area, to pick up the hooks and some items she had left in the fitting room. The customer showed her hooks that she had in her shopping cart, but anyway she (the customer) went to the fitting room and took two small baby stuffed animals that she had left there. I kept thinking about that attitude, if the employee always does it because the cashier remained as if nothing had happened, or if it was because the customer was **. I think it was disrespectful, because in my place I would rather go to the lady and tell just to her, not yelling like she did.