Salvation Army Thrift Stores

Salvation Army Thrift Stores Reviews

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Overall Rating
2.9 out of 5
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Salvation Army Thrift Stores Reviews

ConsumerAffairs has collected 172 reviews and 343 ratings.

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Page 1 Reviews 0 - 10
Punctuality & SpeedStaff

Reviewed Sept. 10, 2023

Although the drivers for the donation was right on time, the mishandling of the furniture was very disappointing. I realize once you give items away, then the receivers can do whatever. The cloth sofa, was dragged across the filthy floor, the wooded mirror was dragged across the cement outside, lots of bumps and bruises. When they put the furniture on the truck I was in disbelief. I thought they should have taken it to the dump. People just don't care anymore.

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Customer ServiceStaff

Reviewed May 16, 2023

I am writing this review to acknowledge the staff and especially, Editha. She sets the example of how all customer service employees should be trained. I have a disability. I am aware that my ability to function at the register, can be frustrating for all involved. I keep returning to this store many times with consistent results as follows: I am always treated with dignity and respect. I am always treated with patience. I am always greeted with smile and familiar face, like I am visiting an old friend. She is always gracious, helpful and kind! She treats her employees well. She makes sure the store is clean, organized and displays are perfect! I hope someday, she will be selected to train all new hires! Thank you very much for your service!

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    Customer ServicePrice

    Reviewed Feb. 25, 2023

    I went to Blaine, MN Salvation Army on 89th and spent about $200.00 this time. There’re few items I wasn’t allowed to buy because the clerk told me “the price tags were not correct,” “someone switched them!” May be so or whatever the case might be, I had no idea and how she’s supposed to even remember prices of thousands of items, she called the manager.

    The manager was pricing the items randomly as he wished! A new backpack was for $25! A small rug was for $20! An used clear M size storage container was for $8! I looked at the prices online and regular stores were charging less!!! They also didn’t allow me to buy a plate because the price tag was missing. The clerk was looking at me as if I was somehow guilty! I felt so humiliated and embarrassed as I’ve never ever experienced such! I told them that they just lost a good customer! Btw: a piece of table was listed for $195.00 and when I searched online, Wayfair is selling it for $65. Go figure!

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    Reviewed June 3, 2022

    They scheduled us two weeks out and the guys who arrived were two ** overweight guys that appeared not to want to lift anything. They looked at our donation and said it was not good or new enough for them to take. A guy named "William" was arrogant and didn't care. When I was in college, I worked for the west coast location and they were a bunch of drug addicts forced to work. They would keep the good donations. I can tell they wanted something to keep not help the poor.

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    Reviewed April 21, 2022

    Every time I go to the Salvation Army in Torrance Plaza by Michaels and this one Hispanic female cashier is there, there’s drama. She’s always accusing people of stealing or changing prices. Everyone else is very kind but she is crass and downright nasty to customers. Today I went to pay and she accused me of changing prices! I DID NOT!!! And she would sell me the items. As I was leaving, she ran outside and grabbed another Hispanic women's arm and grabbed all her purchases, screaming at this customer! I don’t understand why she is still working for Salvation Army! She is the worst!

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    Reviewed March 3, 2022

    First of all I want start out by saying I have always appreciate and applauded organizations that dedicate their resources around helping others in time of need and those who are less fortunate. I have donated several times to the Salvation Army and shop there as well on occasion. I know the store they have here in our community has decent used furniture and I don’t blame their organization for being careful with donations.

    However… I recently had a beautiful, black wood, twin, trundle bed (with the extra bed) get turned down for donation. I bought this bed at Rooms to Go for about $1,000 roughly 9 years ago. It was used for a guest bed and our needs simply changed. It did have a few dings and I didn’t bother to clean it, but I the joints and springs were perfect. I really don’t get it. These guys walked in and said, "Nope we can’t take it, nobody’s gonna buy it". The truth is I could sell it for myself if CL or Offerup for at least a hundred or so. I don’t think I’m gonna bother with Salvation Army anymore. I’d rather do a free curbside alert in CL.

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    Reviewed Feb. 8, 2022

    I scheduled a pick-up from the Akron store. When the truck arrived with one person I was told he could not take the furniture because he didn't have anyone to help him load the truck and that they didn't want the brand new recliner that I was do

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    Reviewed May 19, 2021

    Immediate damp smell noticed upon entering, like a damp basement. Crumbling walls and around entry door, uneven floors, no mirrors, filthy bathroom. But the toilet was clean. Sink and room itself filthy and falling apart... The building is downright falling apart. Shameful. Will NEVER go back in there.

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    Reviewed March 5, 2021

    Since 2017, I have donated various items from clothing to books to furniture to the Tampa Florida Salvation Army. Scheduling pickups have been simple online, and everything always worked out as planned---someone would call me 30-minutes before pickup, and the drivers would not "overly" scrutinize my items. I understand some Salvation Army in various cities may have forgotten the meaning of charity, but in Tampa Florida, there seems to be practice of the original concept in every way. I'll always think of them first for donations.

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    Reviewed Sept. 16, 2020

    Miami, Fl - The Salvation Army has become a greedy organization. They expect donated good to be perfect, though it's a thrift store! I showed up with a van full of furniture and household goods from my deceased parents' home and they rejected most of the furniture due to minor wear. Some of these were expensive pieces of furniture with a lot of usable life left. Any of those would have been perfect for anyone who needed a dining table, book shelf, side tables, tv stand, etc. They said they were unsellable, but that was absolutely not true. Who do they think they are? Nordstroms...?

    If I had more time then I would have taken all of it to Goodwill who does appreciate such items. After years of donations to SA, I will never donate to Salvation Army again. The only ones being 'saved' there are their management with higher than deserved salaries gained from our donations. That's how they can now build those new million $ thrift stores. They have crossed the line! If I could rate less than 1 star I would.

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    Salvation Army Thrift Stores Company Information

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    Salvation Army Thrift Stores