Sam's ClubConsumerAffairs Unaccredited Brand
Sam’s Club customer service is absolutely the worst customer service I have ever experienced. All I got was a runaround, Lied about how my problem would be handled. And my questions were never answered. I feel completely ripped off shopping at the store and will never shop there again.
I was looking for a Lego themed cake. I checked the huge book and asked a woman in the bakery if there were any. She said there's a lot of stuff in there and didn't even bother to help me. Moments later I noticed a worker arrives for her shift. She saw me looking thru the book and asked me if I needed help. Let me tell you she was so helpful. Turns out there wasn't any LEGO theme but helped me create a sprinkled cake that had the LEGO colors on it. She went above and beyond in my opinion. At the end I asked her name. It is Stacy, she even said she would come in a little early to decorate my cake so that it would be the way we imagined. She was very courteous, helpful, kind, knowledgeable and friendly. My son loved his cake!!! I will return again because of her.
The interest is exceptionally high, but I pay the card off the same month we use it so that wasn’t a deterrent. I was told you can only get rewards points to use at the end of the year, I received emails that a check would be coming x 3 months. Of course it didn’t come. I called the CC people several times. Each time they would give me another date, today they tell me again it’s a month down the line. All other reputable CC let you use their rewards programs as you gather enough points. This one terrible. I’m beginning to believe it’s a scam altogether.
Sam's # ** for William and for Judith member since 1991. We buy a lot from pharmacy due to my poor health. We were very happy with Naperville, IL Sam's services. Donny also pharmacy staff for the most part is great! However, since the store is closing, today, after opening after lunch hour closing, 8 people in line, plus unknown # on phone, waiting. Amada doing a great job. Male pharmacist sat on his hands. Need more help. Naperville store closed, could of used some of that staff. Our family member since the store. All of staff great but male not helping at all! Amanda also doing a great job. We dont understand why Sam's closed a busy store like Naperville!
They absolutely do NOT care about their customers! There is a reason Sam's is losing all their customers to Costco. Think twice before joining their club. They don't stand behind their products, they allow salespeople to hound you, and they allow their employees to talk down to you. I will never go to another Sam's.
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They didn't fill second my order because someone called out at 04:00, but they wouldn't cancel it or provide me with proof that I wouldn’t be charged. The associate had me walking around the store at full speed just so she could show me it wasn't filled. She could have just filled the order... just saying. I am 7 months pregnant. Was having a hard time keeping up with her pace. If someone called out at 0400... my order was supposed to be filled by 09:00. I was there at noon which left them plenty of time to fill it. When I asked for a receipt that said it was cancelled, she said there was no proof that she could give me. I didn't buy it so I called corporate. They said they would tell her how to cancel it.
She wouldn't answer the phone when they called. As I'm standing there explaining how they all work in the same store and that they could easily ask someone else with HANDS to fill my order, she touched me. I was already angry so I just stopped and said..."don't touch me... I'm irritated and I don't know you." I took my stuff from my first order and left. I got a call at 13:30. My order was ready to be picked up. I told the lady on the phone what happened. She said "I don't know why she told you that. We were filling the order when you were here." I’m in the military. I am used to everyone having each other’s backs when someone can’t carry their own load. Cross train your employees. This experience definitely makes me not want to shop at Sam's Club or Walmart... ever. At all.
Attention all lawyers. Want a nice class-action against SAM's? Here is how. Buy any Member's Mark (SAM's private label) chicken product and look at the stated weight. Bring the product home, and remove the diaper under the chicken saturated with water, and weigh it yourself. You will find an 8 lb package of chicken weighs about 6 lbs.
The problem at Walmart was resolved. "Tactics Regarding Purchase At Walmart."........Everyone at Walmart were very helpful & professional.
On 1/04/2018 @ 18:18:07 I attempted to make a purchase at Walmart for a All In One Computer. The amount was $740.94. This would of been the largest purchase since getting my Sam's Credit Card. Prior to this purchase, I called Walmart.com & Sam's Synchrony to make sure of the proper way to do this. Upon arriving at Walmart I attempted to do this purchase. While at the "pick up center" after the lady working there did her thing to gain this purchase, I was called by Synchrony to verify legitimacy of person attempting to do so. Synchrony verified by Me stating the last three purchases... and I did. A text message was sent to further verify & all was good. The next day the order was cancelled at 11:16 am. I did not know this until getting home & seeing it in email.
Since 1/04/2018, I have been trying to alleviate & correct this to remove it from my Sam's Credit Card. I no longer want the PC, but even after promises that "All would be corrected..." I am stuck with a $740.94 on my Sam's Credit Card. I have been working with Synchrony & their Dispute Team. They have been "no help!" They will not allow me to return all the money to my "Sam's Credit Card!!! Sam's was the people who told me what I had to do as well as Walmart.com. We were on the phone during the transaction, handing the phone back & forth. This is a violation of trust. I only did what I was told. They purposely gave improper advice! I mentioned how Sam's Club & Walmart were brothers & was told otherwise, by management. I'm stuck with a gift card that I will never spend at Walmart. I am retired & limited income. THEY DON'T CARE!!!
I have been a member of Sam's for at least two decades and have been very pleased. Sam's has been going downhill for a while now. I was in there today and the frozen food was a mess with empty boxes and out of the basics like broccoli. The only brand they want to carry is their own, Member's Mark. I could not find the better brands at all. Sad to see this happen. I need to find a better place to shop.
I was pushed into signing up at Sam's club. They would not leave me alone and kept saying my rate would be lower and that I would be getting a $75 gift card just for signing up!! I finally signed up just to make them leave me alone and hey.. who wouldnt sign up for a lower rate. I've had about 3 bills from them now and all 3 are higher rates than what I had before!! I also never received my gift card! This place is a scam! I can't even get ahold of customer service. They put me on hold and never come back!! STAY AWAY FROM THIS SO CALLED BUSINESS! THEY ARE OUT TO STEAL YOUR MONEY!
(Pergola with Installation) This order has been Fouled Up since the beginning! Not really, the easy part was placing the order and them taking my money. After that, it went to hell in a handbasket! 29 Jan 18, got "Order Shipped" notification with Tracking: ** (YRC Freight). 30 Jan 18; YRC website indicates delivery on 2 Feb 18 Between 0800 and 1200. 1 Feb 18 get email from Go Configure (Installation Team) indicating 17 Feb installation appt. Base on this info, (item would sit for over 2 weeks prior to installation) I contacted customer service at Sam's Club.
For two days I got the runaround from them with absolutely no results! 2 Feb 18. Went to YRC website, deliver had changed from 0800-1200 to 0900-1800 on 2 Feb 18 and that it was on the trailer for delivery. Needless to say, it did not arrive and when I contacted YRC they gave me two options: Reschedule or pick it up myself. I had schedule another installation for today (third party) and now it ain't here! I have learned my lesson: Never purchase from Sam's Club online ad. Never rely on their customer service.
I have a Sam's Club credit line and never have missed a payment with them. Always pay more than min. payment and just received a letter saying they decreased my credit amount... Only thing I have on my credit score is medical bills. I'm disabled and cannot meet my 20% that my BCBS won't pay is what's on my credit. Just don't seem right.
I've been a member of Sam's Club since the 80's and for the most part have been satisfied. In the last 10 years I've seen the quality of customer service at Sam's dwindle. It wasn't till I joined Costco that where my eyes were opened, especially at the check out isles. Sam's really doesn't seem to care how many people are in line or how slow the lines are moving... But when you go to Costco they have at least 2 employees working each checkout line and it moves fast. The Costco employees are friendly and helpful also. I would have thought that Sam's would have copied Costco's model at the checkout. It got to when I went to Sam's Club and standing in those slow moving lines I would get stressed out. It's not a matter of selection or pricing at Sam's... It's their poor customer service which continues to get worse. I doubt I will be renewing my membership.
I have been a Sam's Club member for over 5 years. I was very excited to get the sale flyer they sent out before Christmas this year. I ordered a 75 inch Samsung TV from Sam's Club Online for their Nov 11, 2017 special sale. My charge card was not charged until Nov 21, 2017 when it finally left the warehouse. That was the only thing positive about this transaction. I was disappointed by the lag time between the order and the actual shipping. We needed the TV for a huge party on Dec 2 and I was trying to find if the item would arrive on time. I thought I had left plenty of time to reasonably get a TV from a good sale. I could not reach anyone to tell me. The customer service phone number was not working and the voice menu system kept hanging up. Really, in the middle of busy Christmas shopping season, the phone lines don't work? I had to physically go to Sam's Club to talk to their customer service.
Apparently the in store customer service cannot help with the online items. The in-store customer service rep told me she had heard there were problem with the phone and she called for me, was put on hold, and we waited 20 minutes! I was looking at the TV I wanted right there in the store, when I was on the phone. The same TV was in the Sam's Club store, more expensive, but they would not let me get one from there for the sale price. How frustrating. When I asked the customer service why the TV took 10 days to ship, I was told the sale generated more business than they were prepared for and the TV was on back order. By Dec 1, 2017 I still had no TV. Between Nov 21 and Dec 1, it had made it from the Dallas warehouse to Denver warehouse. Costco, in store, had the same TV on sale for the same price, but offered the extended warranty for free...so I would save $120 going through Costco.
On Dec 1, 2017, I still had not received the TV. I canceled the order with Sam's Club and was told I would get a credit card refund in 4-7 business days. I drove over to Costco and picked up the TV that day. How wonderful! All set up and ready for the party! By the middle of Dec, no refund. I emailed the Sam's Club customer service and received a reply telling me the case was "resolved," and a refund was issued. I had no refund. I called them and was told my bank must be holding the refund up. I called my bank and they told me there was no refund activity from Sam's showing on their end. Two weeks later, I sent another request via email to customer service who, again, told me I had received a refund. I responded to them requesting they provide a receipt for the refund. Never got a response.
On Dec 21, and still no refund, I filed a dispute with my credit card company. I was not going to pay the charge, nor the interest for something I never received. This last week, Jan 18, 2018, I contacted Sam's Club customer service one more time via phone. I was told the refund had been "submitted" but not "finalized" because they were waiting to get the TV back. What??? I never received the TV. She told me the shipper must still have it. What??? How is that my problem?
After 30 minutes waiting for her to do her research, the customer service rep for Sam's Club told me she found the TV in the Denver Warehouse! It had never left! She could not explain why the mix up or why it had taken 2 months to get my credit card refund. She was polite and did apologized. I told her that I realized it was not her fault and thanked her for actually researching my problem, when no one else did. I did let her know that was my first and last time to order anything from Sam's Club online. I know this month Sam's Club is cutting back a lot of stores due to poor performance. If anyone from Sam's Club management is reading this, I would really encourage you to get advice from an expert at Amazon. On Jan 18, 2018 I did get my $2,200+ refund. One can't help but wonder if Sam's Club was holding the money until their shareholder report came out so they could show better earnings. Just wondering?
On 1-21-2018 I took my son to Sam's to buy a TurboTax. He had a 15 dollar coupon on his cell phone. Your manager at first debated the discount then she said very loudly that she thought this was a scam. My son asked if she thought he was trying to scam her, he did not want the TurboTax. She said she would give him the rebate. We refused the item. I had my Sam's credit card to pay. I would not use my card on a scam. He was angry, I was angry. He will never go back and I will go much less and will be looking into Costco.
I ordered two twin mattresses and they both included box springs. The order were received in a timely manner. I had ordered them for a new daybed. It turned out that one mattress fit and one did not. I requested a return and Sam's Club sent a FedEx return. However, the one did the set as a quantity of one so FedEx would only take one item. I placed at least 5 calls to 5 different people to try and get another FedEx pickup for the remaining box springs. Hopefully, it will be picked up tomorrow but is being returned to the local Sam's Club store instead of the online ordering place where the mattress was returned to.
I also need to return the other box spring that was part of the set. Numerous phone calls to Sam's Club trying to find out how to be reimbursed for a partial return, since I am keeping one mattress. Finally, after getting no answer, I requested another FedEx return for it. Hopefully, I can get credit for all of items I am/have returned. I must mention that one person hung up on me and the other four people all give different answers and/or solutions. Will update my review after this all ends.
Ordered a Samsung 65" 4K TV on Nov 27, 2017. TV was supposedly shipped Dec 8 when my credit card was charged. I was supposed to receive it by Dec 22. It is now Jan 12, 2018 and I cannot get a revised delivery date. I have called Sam's Club.com twice and been told two different stories. One of which was that the TV made it to the Richmond VA hub and had been signed for by local movers. I later called the shipper and they said they did not have any info on the computer to verify that. They could not tell me where the TV was or when I could expect to receive it. I finally called shipper back and asked at what point we could assume the TV was lost and was told to give it until Dec 15 and they would declare it lost. That will be 12 days less than 2 months I have been waiting for the TV. In the meantime I have been paying interest on the TV and the extended warranty I bought for it.
On 12-18-17 I ordered a mattress online, on 12-20-17 I received an email saying my order had shipped and that I would receive it on 12-27-17. I never receive it on 12-27-17 so I send an email inquiring on 12-30-17... no response. On 1-2-18 I call and find out the mattress is still in their warehouse no explanation as to why, they will have someone immediately call me back... no call. Next day I send an email telling the whole story, I get and an email back says would love to help need more info, I send info... nothing.
Today I call corporate office. Anthony at switch board refuses to let me speak to anyone in charge or give me a number to talk to anyone in charge just call the main number. I call again ask for a supervisor. This time I get Dan. He tells me that they are waiting on Amazon!!! What?? He then denies he said that and tells me to cancel the order with no compensation or apology for my wasted time or the fact that I have been sleeping on the floor for 2 weeks. Then Dan the professional that he is hangs up on me. So here I am no mattress, no 600.00, nobody I can talk to about it. And a broken back. Where do I go from here?
On early Dec I attempted to order twin/full bunk bed. The website did not ask me if I wanted to use another account so it placed it on the a credit card I did not want to use. When I called customer service several times. All customer service could tell me is that is the way they do business. Finally I got someone to send me to a supervisor. He told me that phones do not have enough space and needed the full site. It took a while but it worked it out. He cancelled and I had to reorder again. When I ordered again I mentioned to Jeffe that the twin/full changed prices and I wanted to make sure I got the same price on the full/twin.
I was happy it came early only to discover that the picture what I was looking at was a full/twin but the order number was twin/twin. And I would like a return but I still want my credit that was given. Bethemy said they could not do it and my order was twin/twin and the picture does not matter read it. I purchased 2 mattresses for twin/full. I was so upset I asked them to transfer canceled and she did. When I spoke to the lady in retention or something. I specifically told her I was not ready to cancel I wanted to write my complaint as a Sam’s Club member and I wanted to make sure my bed was canceled before I do. She said ok and call back anytime. Then I get my cancellation on membership. Their online everything is good at all.
My experience was been horrible. I purchased a TV on Sam's One Day Sale on November 11th 2017 and was told on December 6th I would receive the TV on December 26th between 1:00 & 3:30. At 4 pm I was told I was not getting the TV till January 6th 2018. I called Sam's to ask them where the Gift card they promised me on Dec 6th. They told me it will take 3 to 5 days for someone to contact me??? I don't understand that due to it was supposed to be to me by the 10th? I have tried to call them. They seem to tell me different answers every time! I even asked about a refund they said it had to go to cooperate. I am trying to be nice but this has turned into a JOKE! I am still waiting for answers Dec 28th.
I called in the beginning of November to cancel my membership within the next day that I signed up because the items that I was looking for were no longer available. They told me my membership was canceled and that I would get a refund within 4 weeks. I never got the refund. Every time I call, they place me on hold or transfer me but still have not sent me the refund. I called recently to ask about the status of refund, they told me that it would 12 weeks to get the refund but it didn’t take them 12 weeks to take the money from my account. It’s always easy for those businesses to take money from you but a nightmare to get it back when something goes wrong.
Purchased a sales item online from Samsclub.com. The product arrived to my house damaged & missing some items. So I took it back to the Sam's Club here in town & they gave me credit on my card. I told them that I just wanted to exchange it. So they said to go grab another. We I tried to ring it up, it was not for the sales price. They then said if I wanted to get it at the sale price I would have to go back online. I then went back online & they would not give it to me for the sale price either. They said that I should have kept the original so I could mail it back. I don't understand why the online site is so different from the store & why they can't work together. They have lost a customer in me.
This the second time I have been trying to get an order in with no luck and no help. Unless you make your ordering simple as AMAZON you will not be able to compete with them. It is shameful that A company of your size and resources to not have the best website for ordering online. I will not shop on your site anymore until and if you care to make it user friendly. My order is hung up again in your system. Shameful, Shameful.
We bought 75" TV and a sound bar online during Black Friday deal from samsclub.com. The TV was shipped on Dec 4 and Sound Bar was shipped on Dec 6 with same order number. The freight company delivered TV only on Dec 21st. Also signed a delivery waybill which says TV only. Called Sam's Club customer service, but they keep saying to call back again after several days or both the items have been delivered already (depending on different customer service representative). I feel cheated and disappointed. Whenever I contact customer service I get different answers.
I ordered a iPhone for my wife online. Once the phone shipped it was stolen while in transit. I contacted Sam's Club and was told I need a police report for an item that I never even touched. I submit the report and send it up, but Sam's Club is now saying they never received it. So basically this company is straight garbage. I can’t upgrade my wife’s phone and get her a new one for Christmas because Sam's Club is telling me to wait 8-10 business days for it to be resolved. It has already been 10 days since I placed the order and now I am going to have to wait until Jan to do anything. I will never again do anything with Sam's Club. To me they do not care about their customers at all.
Ordered tires, they charged me money. Never got it. Waited for a month. No response, after registering complaint also no response. I called customer service, they were so rude that they told they dont have anything to do in this. If I want I need to go to Sam's club - this is the exact way representative talked and kept the call.
I have been a member of Sam's club for several years. Have never had an issue with my local club. They are always helpful and courteous. BUT-- SAMSCLUB.COM is a totally different story! We ordered a treadmill and had it shipped to us but then decided to return it within the required time limit for the return... It has now been about 4 months now what I have been trying to return this item. I have spoken with Customer Service so many times it's ridiculous. Been told they are escalating this request, been given numerous new Incident numbers... but nothing.
Each time they act like they have no idea how or why anything is happening or hasn't happened. I have been given so many excuses or lies telling me a Manager will be calling... but nothing! I have been put on hold and the operator never came back. A Supervisor "accidentally hung up" never calling back. Each time I have to tell them the whole story even though supposedly each time the Rep is putting detailed notes in the account. I am to the point that I will be cancelling my membership as soon as this is resolved! Worst Customer Service I have ever experienced!
Ordered a TV on Black Friday as a Christmas present, received confirmation email that the item shipped and would arrive by 12/13. Called Sam's and was told it was in the process of being shipped. Waited and then called the shipping company and they said they never received the freight from Sam's. Called Sam's and the item will be out of stock before all shipments are fulfilled, so basically they oversold, but in the 4 wks they never bothered to notify or update buyers but had no problem charging our credit cards. Just let us go on thinking we would receive our merchandise.
I bought online in November 5th, 2017 an Igloo Chest Freezer (7.1 cu. ft.). They supposed to delivery November 11th, but they did not. So I call samsclub.com on November 16th, and they told me that my Igloo Chest Freezer (7.1 cu. ft.) was not shipped so they ordered a replacement, that was coming in 5 business days. Unfortunately it never came so I called customer service and after 2 hour of waiting they told me that it was late. I am talking about December 4th. I asked them to cancel my order; so they told me that they cannot, that I have to call the shipment company for that. So I went to chat with Josseline online, she just told me that I have no other choice that to wait. I printed all the chat because I could not believe it. They did not want to refund my money.
The time past and in December 6th, I called the shipment company to cancelled everything. They told me they did and that I can called samsclub.com back in to hours to have my money back. I waited one day and so in December 7th, I called. Guess what??? They did not have that information, what a surprise!!! I talked to representative and the give me a ticket number that going to allow my refund. In December 8th a live assistance online give me the information that my refund was in my way.
December 13th, they called me to delivery my Igloo Chest Freezer (7.1 cu. ft.) Omg!!! It was my reaction. I was out of $190.00 and I really do not think and this time that I going to have my money back. So, I accepted the delivery, so I can have at least the Igloo Chest Freezer (7.1 cu. ft.). The delivery was on December 15th and when I opened the box, the freezer was damaged. I went to Sam's club location at 40 minutes for my house this Sunday December 17th with the freezer, just to be told that they cannot refund my money because a refund started more than a week ago. What???
I have no money and I stuck with a bad freezer. After all this nightmare, you just can say that. They do not take back the freezer and no money for me. They want me to call a shipment company to take the freezer back to them and for all the trouble a gift card of $20.00. Are you kidding me? This is a scam company. I will never buy online with them. I will advised all my friends and family do the same. It is not worthy all the bad days, the long calls and the end is I am out of $170.00.
I purchased an electronic piano, Yamaha P45 model, for my daughter on Samsclub.com on 11/25/17, I paid 499.98 plus tax. The piano was delivered 12/8/17. On 12/10/17 Samsclub.com advertised the same exact electronic piano I bought for 349.00 as a Shocking Value. I called Samsclub.com for a price adjustment, I was told even though I just received the piano two days earlier it was over the 8 day price match guarantee. I was told I needed to have UPS pick up the piano, mail it back, then reorder the same piano at the one day sale price to get the sale.
I was on the phone with Samsclub.com for over an hour trying to figure this out. When I got off the phone to reorder the piano it was sold out. I called Samsclub.com back, spent another 90 minutes on the phone just to be hung up on. I called back again and was told, "Too bad, we can’t do anything." I spoke with Sam’s Club representatives in Texas, Colorado and Indiana. Corporate said their order numbers are 15-16 digits long and couldn’t locate my order, Samsclub.com could find my order but not the item number 892073 because it was sold out. How sad at Christmas time Samsclub.com has to treat hard working people like this. How long does it take to make the 150.00. I should have been refunded. Makes me sick to be treated like this. I thought more of Sam’s Club. Very disappointed.
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