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Rynda at the Sam's Club in Sharpsburg, GA is very helpful to me any time that I go into the store with an issue with either one of my hearing aids. She's very thorough and gets me taken care of quickly.
I started using Sam's Club pharmacy around 9 years ago because with no insurance they had the lowest costs. They also send reminders when it is time to refill prescriptions.
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Great timely service with a smile and many helpful hints. We get calls when we are due to refill our order. They always go over the item and explain in simple English what we can expect. Also, the price is great.
This isn’t about a product, but the service I received from Sam’s (which I have been a member for 30 years). I purchased patio furniture on May 10 and the website showed that a delivery company would get in touch with me within a week. I finally called someone on May 19th to find out when delivery would be scheduled (originally told it would be delivered by the 26th). I was told I would be contacted some time the next week. I called back on the 26th, as I had heard NOTHING. Sam’s contracted with AIT (a horrible, unreliable delivery company) who had no interest in getting me my product. After calling Sam’s as well as AIT, I was told it would be delivered on June 5th. I waited all day at home, no call, no show, no nothing.
AIT said they tried to deliver, but were unable to find our house. I asked why they did not call us, they said they did, and we didn’t answer. All lies. When I contacted Sam’s the following morning, they seemed like they would be helpful, but they did nothing to try and remedy the situation. They told me to contact AIT which I informed them I had several times. Then Sam’s told me it would be delivered by the 6th and offered me free delivery and a 10% discount for my trouble. I thought, ok, one more chance. It never showed again. The very next morning I messaged Sam’s for over an hour trying to resolve this matter. The lady tells me she has to disconnect to call AIT and will send me an email.
So, I get the email a few minutes later and it tells me to contact AIT (which she was supposed to do). I called AIT again and their rep told me my furniture had been delivered in front of a metal building. I said, "What metal building?" She said, "In front of a metal building." I said, "I don’t have it," her response? "Not my problem, call the place you bought it." My husband intervened at this point and called Sam’s and seemed to get a delivery date the next Friday. He explained the discount I was offered and the customer service guy (I use that term loosely) basically called me and yelled at me asking me the incident number and told me there was no way I was getting that discount. I was shocked! I finally yelled back and told him to cancel my order that I no longer wanted to do business with Sam’s or AIT.
Both companies were both horrible to deal with and I received the WORST service I’ve ever had. Shame on Sam’s for using such a unreliable company for delivery (not to mention that they lied about everything and gave zero customer service) and shame on Sam’s for treating a long time customer with zero regard. I am going to cancel my Sam’s membership and join Costco.
Bought new lenses for my glasses I bought from Sam's 2017. That was in Feb 2021, this is May 27th 2021. The lenses are not right. I can not SEE out of the glasses. I had eye exam to make sure my eyes had not changed. Still after multiple trips to get the right prescription they are NOT right. So now they are going to put my OLD prescription back in my frames. I do not get a refund for all I have been through! $159 for a pair of lenses that are not right. If this is their policy don't buy glasses from them. I was told they have new lenses makers. Well there you go. I also told them after YEARS of getting my contacts and glasses I would not be coming back. The staff are great, I guess it's the Corp. policy! Sad Helen.
My membership automatically renews every January. I went to make a purchase online in February, it wouldn’t let me do it unless I paid another hundred dollars for my membership which was already paid for in January. Went to club, talk to customer service. They said it was a bank mistake. Contacted the bank, obviously they had nothing to do with membership. Told me it was a Sam’s Club customer service issue. Got in touch by phone with customer service person. Was very rude, laughed at what was happening then put me on hold and eventually the line just went dead and they never got back in touch with me. Tried to log into my account, I couldn’t. It said username and password is not in existence. I’ve been a customer since 1991. It’s a shame what’s happened to this company.
For the past 6 months out of the last couple of years my usual card, and other cards I use it will not complete my purchase. I then have to go thru the checkout line and rescan all of my items. The customer service desk has no idea how to fix it. I honestly don't know if I will keep the membership anymore if this isn't fixed. I will also save you the time of mentioning that "yes" I verified the funds were available on every card it declined.
Do not order online on Thursdays and Fridays, it's impossible to get in touch with their customer service and it takes at least 3 business days to get an update. My last order 1/2 was shipped out within the 3 business days and the other 1/2 is still in a "shipping" status. It's amazing that they are still doing "online" ordering because their competitors have the products already "delivered" in the 3 business days it takes to pack and ship theirs.
Sent my son to Sam's Club for me which the nearest is about 20miles from us. Have been feeling under the weather so I wanted to do my part with everything and stay home. After my son gets all the items he was refused to pay because his name is not on the card. We share the same name been plus members for over 10 years and have never had an issue like this before. Know with the pandemic going they choose to tighten their membership guidelines. But after talking to a manager they said we can go online and get our items and he could pick them up but can't go into the store and pickup stuff. They need to get their issues straightened out.
Don't ever make a mistake scanning at this Sam's Club. You will get kick out and treated bad. They banned me for 20 cents on potatoes. They gain and I lost 20 cents. Went to customer service and was yelled at and barred from shopping at sam's club. Removed my membership. Cause of 20 cent mistake. Called corporations of sam's club. They said my membership was closed and refused my membership. I stood in line at customer service and was yelled at by their employees. No one should go through what I went through. My family been member for 25 years. Never again.
Placed 3 orders on Sam’s Club.com, for Christmas presents, for 3 families, on 12-9-2020, and received confirmation emails for all 3 orders. (Order # **) Subsequently received confirmation of shipping, via FedEx, with tracking numbers, on 12-16-2020, saying orders were on their way, with 2 arriving 12-17, and 1 arriving 12-22, all in time, before Christmas. That was the last communication from Sam’s Club. 12-26-2020, I call all 3 families to see how they liked their gifts...They tell me they NEVER got them! I check the tracking numbers, and all 3 say “Delivery Pending”. I call FedEx to find out why. They say they never receive the items from Sam’s Club for shipment.
I call Sam’s Club, and they say they never shipped them, because items were back-ordered!!!! Your website said they were available on the date ordered. My credit card was billed on 12-9. Sam’s Club had almost 3 weeks to notify me that item was NOT available, and to order something else, in time for Christmas. Instead, they sent me an email on 12-16, assuring me to relax, my items were on their way in time for Christmas delivery, and Sam’s Club was handling it! As a result, NO Christmas present for 3 families... No opportunity for me to order somewhere else, for Christmas delivery, because Sam’s Club never bothered to take the time to notify me (via Email, phone call or mail, all of which Sam’s Club had from my order). And Sam’s Club’s solution to fix this, is to simply refund my money on 12-26-2020, the day AFTER Christmas, and almost 3 weeks after the order was placed, saying “Too Bad. We are Sorry... We should have notified you”!
How does this fix Christmas for these 3 families? How does this repair my looking like a Scrooge Jerk to them??? How does that show my value as a Plus customer of Sam’s Club??? Great customer service for a Plus member who made a huge mistake and just renewed to Sam’s Club, again! And now I am left looking for 3 very late, replacement Christmas gifts, to make up for this. Thanks a LOT, Sam’s Club!!!
I got the membership ($100), and went to use it and was told that it was expired less than a day of purchasing it for the first time. So humiliated. Wouldn’t suggest the membership to anyone, in fact I now warn people against it. Wouldn’t want anyone to endure what I did.
I am speaking only regarding the North Little Rock, AR store. It is out of stock of many many items. The meat counters are near bare every time I shop there. The frozen foods have huge empty spaces with no stock. It looks like a Big Lots whose stock come from a surplus somewhere. I've had to just quit shopping there. It is a sad experience and I wouldn't recommend it to anyone.
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