Sam's Club Reviews

Sam’s tire department came to our immediate rescue! Our car was loaded up with luggage and we were on our way from Panama City to Atlanta to catch a flight when we discovered that we had picked up a nail in our tire and it was almost flat! I called Sam’s right away and spoke to Robert. He told us to come right over and they would take a look. Since we were in such a hurry, and the tire was repairable, Vince even gave up his lunch hour so that he could get us in right away! I cannot tell you how thankful I am to the efficient and knowledgeable crew at Sam’s Club tire center on 23Rd St. in Panama City! Thank you, Robert and Vincent!

I bought a LG double oven stove from Sam's Club. The stove was broken at delivery. They came immediately to pick it up. Due to LG end of things it took several weeks to get new stove. The ovens were not calibrated correctly. It took LG 3 weeks to send a tech. He did not help at all. He said he needed to talk to a engineer. He did not get back with me. I called Sams club to see if they could help. The warranty thru Sams had expired at this point. They reviewed my request for a refund. They graciously agreed it was due. Everything on Sams end was done within about a week refund and all. Everyone I talked to were so friendly and helpful. I have been a Sams club member for many years and will continue to be so.

A very stressful experience met with a Sam’s Club employee who went over and beyond to help. Art was the best! Wanted to write and thank him in hopes he gets acknowledged by his employer for doing such a great job. Arthur or Art is his name and works at the Little Rock location. We bought tires from Sam’s Club and then got a flat. Brought it in and Art took really good care of us. Very kind and helpful and he made an awful day a lot better.

I would like to sincerely thank Christy at the Sawgrass location for her outstanding customer service. She was patient, friendly, and took the time to explain everything clearly to me. I was concerned because my annual membership fee had increased from $60 to $120. I truly appreciate her help in explaining the situation. The mistake may even have been mine, but she remained kind, smiled throughout our conversation, and explained everything with great patience and professionalism. Thank you so much, Christy. Your excellent service is truly appreciated.

Sam’s Club management really needs to control this…… I came to the Dickson City location for a pickup order, NO PARKING SPOTS IN THE PICK UP AREA, the fat, lazy ** customers that are afraid to walk 50 feet are parking in the pickup spots, I go to get my pickup order order & zero parking spots, this is absolutely ridiculous & totally unacceptable! Start towing them, every car that was parked in the pickup spots was completely empty, so they were inside shopping & again, too lazy to walk!

On Monday morning, I ordered dog food and toothpaste online. When I placed the order, it said it would be delivered the next day, but I only received the tooth paste not the dog food. It’s already Wednesday, and it’s 9:41pm. Right now, and I still haven’t received my dog’s food. Poor service I’m not happy at all.

I went to a scheduled appointment to have my tires rotated at the Tires and Battery Department. The employee who assisted me told me it would take one hour. It ended up taking two hours. This service should not have taken more than 20 minutes, especially since I had made an appointment for a specific time. When the service was completed, another employee (operator) told me that the edge of one of the wheel covers had been broken (approximately 3 inches), and his excuse was, “These things happen.” I was upset by that response. I went to complain to the deck employee. I was told to purchase the damaged wheel cover, bring them the receipt, and they would reimburse me.

Why do we have to check our groceries out when we pay for a membership. Only 2 registers open with lines.

My Member’s Mark Brinkley Linen Rolled Arm Skirted Sofa arrived late, with a damaged box literally tossed in my driveway. After hauling it inside, I discovered a massive break across the lower back support board. Getting help from Sam’s Club was exhausting. I waited an hour online for a live person only to be disconnected. Two chat attempts also ended in disconnections, and a promised callback never came. After a week of trying, I finally reached someone who could help. It took a full month to get the sofa picked up. Then I was told to wait another 5–7 days for my refund.

Dogs are allowed to ride in the same carts we place our food and small children.

This review is in reference to the Sam’s Club located at 7325 Jonesboro rd. Morrow Ga. 30260. After multiple tries (on different days) to contact the tire and battery department (when prompted through the automated system, the call would hang up, I decided to drive over and make an appointment in person. After a brief wait the young man came out, I asked about the phone service and he stated “the phones are down”, so I made an appointment for 10am the following day.

The CHAT BOT that initially answers your call is programmed as a gate keeper to delay access to being forwarded to a customer service representative. I needed to make several calls to customer service that only a customer service representative could answer. Despite providing a brief description of my reason for call the chat bot insists they can help me when in reality I need a real living human being to assist. Any customer should not need to stay on the line for 2 minutes with a chat bot to get through to a human being. Also, arguing with the chat bot and stating you will be providing a negative review will get you out of the loop with the CHAT BOT. Absolutely RIDICULOUS.

Sam's Club has the worst customer service compared to Costco. I usually shop at local club in Palmdale which is one one of the worst. i.e, food court, they only have one person serve at the order counter. Only 7 customers ahead of me, but I had to wait in line for more than 30 minutes. They are just being cheap & don't hire enough workers. Calling the customer desk is another challenge. No one at the desk would pick up the phone. I let it ring for 25 plus times and it hang up on me by itself. What a joke that big of franchise corporation can have this level of service.

I'm very unhappy with the Sam's Cash process. When I was in the club, I was in the non-self checkout line and I told the checkout person that I wanted to use the full amount of my Sam's Cash toward my order, which included my membership renewal. I clicked 'yes' on their little table screen and paid for my order, asking if the Sam's Cash was deleted from my total. When I review my receipt, there is no Sam's Cash listed and I'm charged the full amount on my credit card.

I am very disappointed with Sam's. First of all the parking is horrendous when there is little space between tiny cars and giant pickup trucks. As far less room between isles of cars than at Walmart and other parking lots. The food prices are outrageous and oftentimes you are fooled into paying a low price and then find out it's a dollar more for example large container of Greek yogurt is 30% more expensive than a smaller container at Aldi's. It is $6 for only 48 oz when I can buy 32 oz at Aldi's for only two dollars.

Second time going into club because I had cash on hand and wanted to use it there. You can't use self check out and are forced to get in either 1 or 2 long lines and wait as the cashiers work as if they're on a luxury vacation. This is no joke, I turned each item up with the barcode showing just to help others way behind me in line. The cashiers could care less that people are waiting. A BIG disappointment.

Brought and mattress and adjustable base from Sam's Club 3 months ago. They had the best sale and offered the white glove. Well the first mattress was not in a box, did not have paperwork was bent at the bottom. I have called 7 times today alone to get hung up on and the representatives do not bother to call you back. So my issue is still not resolved. I paid 2699.00 for a mattress and adjustable base that should light up, give massages and have outlets for your phone cords. So 3 times I have received the wrong base. After 3 months I am still waiting on my mattress and the right base. Everyone is quick to ask for a return and I asked what am I going to sleep on since they threw my mattress away. I have been on hold for over 7 hours hung up on 7 times today alone. No return call and issue is still unresolved.

This place sucks. Definitely not a Costco. Don't trust their delivery dates. They lie. Walmart is just a fake Temu Amazon.

After holding 1 hour and 31 minutes, I finally got a person. They put me on hold and then disconnected me when they came back. Sam's club roll out of AI and the false inventory, which I can only say must be controlled by AI, will cost Sam's Club customers and ruin the business model. I purchased 4 items, 3 canceled and they charged me 8 dollars to deliver a 13 item. AI has been programmed to lie and be cold and inhuman. If you want business, this is not the way to keep it.

Very professional, the gentleman that dropped off all my last delivery very professional. Small items in the box. Everything else sitting at the door even though we had all the rain, I had a little money in my driveway. He walked through it to put it where you’re supposed to do it, very impressed.

September 11, 2026. I was at Sam’s Club yesterday and the café line was really long. Ordering through the app was much faster, so I used it to skip the line and pick up my food. The employee who helped me was nice. I got the all-meats pizza and an icy mix. You can’t actually mix icy flavors in the app, but he went ahead and did it for me anyway. The pizza was awful — probably the worst I’ve ever had. I got sick later and threw up. I won’t be eating at the Sam’s Club café again until they make changes. I still like shopping at Sam’s — it’s one of my top stores — but the café has gone downhill. Costco’s café is extremely busy but way more delicious in comparison. 

My experience with Sam’s Club delivery is consistently bad. The packaging of the orders are without packaging material and frequently too heavy. The order I received today had over 40 pounds of canned goods in one big box without any packaging material. 2 of the # 10 cans of corn were badly dented. Yes, they are being replaced for free but it’s not really free is it? Sam’s loses money with these free replacements and the consumer winds up paying higher prices in the end. Sam’s can do much better with their deliveries and cause the consumer less frustration and cost in the long run.

Sam’s Club is one of my favorite stores to shop in. I have no complaints. The only thing is I miss my Street Corn Dip because I can’t find it anywhere.

I'm sick of competing for parking spaces and long lines in the food court due to non members. I cancelled and went to Costco.

Stay away from Sam’s credit card. I’m 74 years old and this is the worse experience that I have EVER had with any company. I could go on forever, but believe me, STAY AWAY!!!

Went to local Sam's service desk Friday Aug 21 to open membership. I had a previous membership years ago. The Sam's Utah associate Eric was great. After 2 hours on phone with offshore agents, and twice getting disconnected, they couldn't add my new email I've had for 13yrs to previous account. Given a reference # and told to wait 72hrs. 4days later still nothing. Why not increase fees like Costco, then hire USA based agents?

The Sam's club on Wheatland in Dallas, Texas has always had great service and wonderful employees. Anyone I ask for help always respond with a positive attitude. The store is neat and clean. They always have the items I am looking for. I have 9 people in my household and I'm grateful for Sam's.

Shipping is terrible with multiple items missing from different delivery’s. Contacting Sam’s help is a total joke. The new ai is a waste of time chat is a total waste of time and calling when you do not get disconnected you speak to someone you can not understand. I am done with Sam’s and will cancel my membership.

I had second very bad experience with “scan and go”. That doesn’t work in the payment step and I have to stop at the checkout, to lose the triple of time I planned to spend.

Need more handicapped parking so people aren't parking in the pick-up slots

Placed an order for pickup, I was told the order was complete and ready for pick up. When I arrived and checked in someone came out and told me they didn't have my order and that is was out of stock. Walmart text the customer first before driving across town to pick up, Why am spending $60 bucks for this service? I asked the pick up manager at the store and she waved her hand at me and said "we don't have the time to do that!" I would suggest shopping in store, But the only have one real cashier and the rest is do it yourself.

I went to pay my bill and it went up by100.00 and I don’t have those charges. They try and direct you that you have charges and they don’t give a reason. I paid last month half the balance and the amount left was 137.00 so I paid over 139.99 and I checked and the balance was 278.00. WHAT!!! The funny thing is the remaining balance is the amount I paid 139.99. Not tell me that’s not fraud from this company. I hate this company that charges are ridiculous and the rate of APR. 28%. CANCELLED CARD!!!!

Stressful experience in trying to apply a promo code for a new membership $25 which expires 9/26. I called the technical desk online 4 times but they were unable to resolve my issue. It appears when I try to sign up, Sam's online states I am a "renewal" but I have not been a member since 2024. I called the local Sam's store and the person said I could go in but no guarantee it could be resolved. It was my intent to purchase steaks for this weekend camping trip but I will just head over to Dillon's Market Place. And another review is their AI person who was adamant I speak to her.....never even had a human person be so insistent!

All I wanted was to buy a case of 112 cake pops, still frozen! For my daughter's wedding. The bakery department had the case! I told them I would pay FULL price! They said they break up the case, transfer them to a fancy display box, thaw them out, and sell them by the dozen. This was just someone at the bakery going out of their way to be a d!ck!

I will preface this review by saying that all of the regular customer-facing associates were nice and tried to be helpful, and this negative experience is not due to them. However, I waited for over an hour, closer to an hour and a half, to receive assistance from apparently the only man in the building able to operate a forklift. I needed an item wrapped on the pallets on a middle tier shelf. I had searched the floor, and it was not available. I spoke with a female associate (#1) asking if she could radio for someone to help me get the item on the shelf, and she apologized and said she did not have a radio and that I should speak with customer service.

Would someone in the pre-made pizza 🍕 dept add the tomato sauce to the pizza? There is none!!!! Tired of a dry cheese pizza.

Sam's canceled my CC because I put a stop payment on a double payment. Goodbye Sam's. Hello Costco!

I ordered dog food. I paid extra money to have it delivered within 3hrs just to have it never come, and they just kept saying it was delayed by 45 minutes. Because they delayed so long, I never got my dog food. I used my last money to order this did for my dogs. When I contacted customer service, I basically got too bad so sad. I'm going tomorrow. I want a refund for my membership; they are a bunch of crooks. I should have known not to trust a Walmart company.

I paid for four tires and Made an appointment for the same day but when I got to tire center they said did not have an appointment for my truck. I called customer service but after spending 35 minutes it is very disappointing. I lost a day of work and drove 100 miles extra. Very bad service of Sam’s Club. Don’t buy tires at Sam’s Club.

I had two Sam’s accounts we closed one two years ago. At the time my wife and I were in different states and when we sold our first house and I moved so we were back together, we no longer needed two accounts. So we closed one. On July 17, 2026 Sam’s charged me 128.94 to renew a closed account. Then refused to fix it. No account listed and a verified charge on our checking account. After a month of run around and no help they have my money.