Sam's Club

It's almost as if the store's management believes that our membership dues aren't worth the provision of such a basic and universally appreciated service. What's more concerning is their blatant disregard for their patrons' well-being. The absence of a water source becomes an even more critical issue when one considers the necessity of taking medications promptly. Are we to believe that the health and comfort of their customers take a backseat to their profit margins? It's hard not to be cynical when faced with such a glaring contradiction between their stated commitment to customer satisfaction and their actual practices. The most alarming aspect of my experience is the apparent strategy of attempting to force customers into purchasing their products.

Not only are they charging for a membership, but they seem to continue to capitalize on the almost gone pandemic to exploit their customers further. It's disheartening to witness a business exploiting a global crisis to bolster their earnings, rather than genuinely supporting their community. This reveals a lack of ethical integrity and a misplaced focus on profit maximization. In a time when genuine concern for customer well-being should be a top priority, Sam’s Club appears to have lost sight of the essence of customer service. The absence of basic amenities and the evident profit-driven mentality only highlight the disconcerting priorities of this establishment.

As consumers, we should not stand for such blatant disregard for our health and comfort. I implore others to consider these factors before choosing to support a business that clearly values its bottom line over its customers. In conclusion, my experience with Sam’s Club has regrettably been marked by disappointment and frustration. The lack of accessible water, the apparent exploitation of the pandemic, and the overall lack of consideration for customer well-being are indicative of an establishment that has lost touch with the principles of genuine customer service. It's high time that businesses are held accountable for their actions, and I urge prospective patrons to think twice before supporting such a place.

While shopping, we used the Sam's club app to "scan and go". We double-checked and counted our items and paid for them as usual. When we went to leave the store, the person who checks receipts told us he was going to have to detain us. I thought he was joking, but he wasn't. He was listening to a manager on his headset telling him that we did not pay for our groceries and our transaction had been voided. They also accused us of abandoning another cart at a register. We had no idea what they were talking about. We used the same cart for the entire time we shopped, and we never went to the registers (as we used the scan and go app).

The man checking receipts said, "In all the time I have worked for Sam's this has never happened before. My manager is telling me I can't let you leave. You have to give us your cart. She said to stop the man in a green tank top". My husband was wearing a green tank top; that is the only detail they had correct in the entire exchange that we had. We thought it was weird they only mentioned my husband when our son and I had been with him the entire shopping trip. I was holding the baby and he was pushing the cart. I scanned and paid for all the items on my phone.

After going back and forth, counting our items, counting them again, scanning our items, and making a huge scene, they finally determined that we weren't stealing, and we had paid for everything (as we had told them from the start). The man checking receipts told us we could just go, even though his manager was telling him to hold us there. He was very nice, and seemed incredibly frustrated by his manager on his headset who kept insisting we were stealing. We told them we wanted to talk to this manager, but the checker just told us to go. In the time that they held us at the front of the store, they caused a huge back-up of store traffic, and I was starting to cry from being so frustrated and embarrassed, so we just left.

We hope that by sharing our disappointing experience, Sam's Club will have a chance to conduct a thorough investigation into the incident and take appropriate disciplinary action against the manager involved, as per your company's policies and anti-discrimination guidelines. No one should have to endure such humiliation while shopping, regardless of their background. Even if it was just a simple mistake and there actually was another 6'3 ** man wearing a green tank top who abandoned a cart and had his transaction voided- which seems kind of improbable to me since we don't typically see many individuals who look like my husband- the manager should have at least taken the time to come to the front of the store and apologize for the mix-up.

In light of this deeply distressing incident and the inadequate response, we cannot recommend Sam's Club as a place of business that values its customers and upholds the principles of fairness and respect. We implore the management to take immediate action to address this issue and ensure such incidents like this are prevented in the future.

Of course employees also have no clue that this can’t be done until you are standing in front of them and they discover they do not know how. I asked for a list of items that can’t be paid with the App- no answer. And employees get mad at the customer for the many things they don’t know- not understanding this is a huge failure from this giant store- that can’t advise customers or their own reps about their many limitations.

Because this was a particularly difficult month for me, and I was trying very, very hard to stop adding to the burden of my credit card debt, I had used my debit card for payment. After all, it was only 15 days until I would receive my pension and these staples would help get me by. As it turns out, Sam's online is not sending me my staples and is holding $112 of my money hostage, until God knows when, and I have 12 days left to get by. All my decisions, all my own fault.

I believed a Sam's Club Plus card was a positive decision and would save me money in the long-run. I thought processing and shipping standards for online orders were consistent and reliable. Thinking shipping might be a day or two late, that's possible. I had no idea it would just be in limbo. My fault for using my debit card (the last of my available cash) instead of my credit card, which I have never done before. Just trusted that Sam's would keep up their end of the bargain. The very one time I needed them, they let me down. Never again, Sam's. Never again.