Sam's Club Reviews

Sam's Club is a great place to shop because it offers several convenient checkout options, including using your phone, traditional cashiers, or self-service attendants. That flexibility is a big advantage. Leaving the store is also quick and hassle-free. In terms of product quality, Sam's Club carries many well-known brands as well as its Members Mark brand. So far, all the products we have purchased have met or exceeded our expectations in quality. One area that could be improved is the way customers are greeted in some stores. Since English is the language used in the United States, I believe customer interactions should consistently begin in English, while still accommodating customers who prefer other languages when needed.

Would like to recognize Cassandra from Colonial Heights VA for providing truly exceptional customer service. If there were a score higher than 100, she would deserve it. From the moment we entered the club, Cassandra greeted every member with a warm smile and genuine kindness. She went above and beyond her duties by assisting members with carts, answering questions, and making everyone feel welcome. What stood out most was seeing her patiently help an elderly woman who appeared to be struggling. She treated her with compassion, respect, and care.

Great service at Sam’s Club! Scan & Go is honestly the best feature and their customer service completely blew my mind. We accidentally scanned a product twice and didn’t realize it until we got home. We went back to the store, explained what happened, and they adjusted the price with no hassle at all. We had a very similar situation at Costco before — a product was scanned twice, we noticed after getting home, and when we went back they told us we should have caught it before leaving the store. Sam’s Club simply honored our word and made it right. That level of trust and customer care really stands out. Definitely appreciated!

I shop at Sam's Club in Brunswick, Ga quite often. I do not have any complaints about the employees. Every time I had to interact with the employees, they have been very pleasant. Each time I checked out of Sam's Club, my bill was never less than $100 plus. Check the records. However, your policy about the Sam's cash is outdated. When I tried to use the Sam's cash, after presenting my ID, the supervisor said the primary person needed to be present. When my husband and I opened the account, years ago, no one mentioned anything about the primary person. I consider myself primary. We have been married for 40 plus years, I don't need my husband's permission to buy anything and therefore, I shouldn't have to have him present to use the Sam's cash that's a percentage of my spending at the store.

I like shopping at Sam's. They have good products. The quality has dropped dramatically. I started shopping at Sam's in the 80's. I will buy Sam's products but I will never allow them to ship anything to me again. They use FEDEX. FEDEX is the worst transportation company in the world. This is not with Sam's but FEDEX held a shipment on their truck from Monday till Friday of the same week. They had the package out for delivery for 5 day. On that Friday evening at approx 6pm they marked it as delivered. I was watching the driveway that whole week. They never entered my drive way. I never received that package. Now with my last Sam's shipment. They delivered one box but the second box has never made it and it has been about a week and a half since the first day it was marked as out to delivery.

Very unhappy about the packing this last order at the Sam's Club in Cape Girardeau, MO. I ordered half & half and heavy creamer which they somehow crush and it leaked all over my other groceries and inside my car!!!! I cleaned the carpet with my little green machine where it went over the trunk liner. I just hope I got it good enough since milk and other dairy items really stink in the summer!!! I won't be shopping there for a while if ever again!!!

I am beyond frustrated with the curbside pickup here in Southfield MI located on 8 Mile Rd. I waited in my car for 50 minutes before finally giving up and leaving empty-handed. Shortly after I drove away, I received an automated email claiming my order was completed at 3:59 p.m. I tried calling the store repeatedly to speak with a manager, but no one ever answered the phone. I was essentially charged for the item I never got. I had to call the 800 number the following day and deal with an automated AI service just to get my money back. This is a completely broken system. Save yourself the headache and just go inside to shop or take your business elsewhere.

Customer service in the automotive section at the Cuyahoga Falls, Ohio Sams' Club is non existent! I waited almost a half hour trying to just buy a marine battery for my boat and the people in automotive refused to wait on me. I had two different sale associates literally pounding on the door and windows to get someone to help me and they were ignored also. One of the sales associates even called a manager to try to get help and that accomplished nothing. I ended up walking out with nothing. Absolutely pathetic. I work in retail and if I did that to my customers I would be fired!

After my husband signed up for New membership I was very disappointed with how he was treated by customer service in McDonough GA just because he couldn't get a credit card. Customer service decided not to give him a physical card for store purchasing. 😮‍💨 I had driven along was beside that my husband didn't feel too good and had to get a scooter 🛵 at Sam's. Please who do I consult now about get a physical card for in store purchasing. Customer service was ready very ugly. Never seen anything like it. The traffic was already heavy. Gas very expensive. What do you do but take her word and leave, not good. I have to stress again that I was very disappointed ☹️ and sad, now where do he go from here about getting a physical card to shop in the store without approaching customer service. Do he go from Sam's to Sam's trying to get a card.

The thing that is very irritating is that they aren't issuing membership cards. I really loathe they put everything on the app or on the phone. Nonsense. I want a physical card. The website says you can request one and I did in person in El Paso and Las Cruces and neither one would just issue a card. I don't want a receipt with my account on it. The numbers rub off in a week. I'd like them to honor the promise that we can get a physical card. I don't accept the other alternatives as practical for me.

IF you need Batteries and Tires, Sam's Club Wesley Chapel has the best products, specials, and service. The Team at Wesley Chapel has always gone above and beyond. I have had tires installed for 4 different vehicles. They have installed the TPMS, best price for this service. I have also had multiple battery purchases installed and they use a high-quality Duracell brand that works as advertised. I really can't say enough positive things about the service I have received.

I order a 18x48 Bestway pool online. Got my pool up an the pump that came with the pool doesn’t even work the pump cost $199 on Amazon and I shouldn’t have to buy considering the pool was brand new in the box this. They should be able to send me a pump or purchase the pump for since I spent close to $500 for everything. This was a waste of my time and money. Never again will I order anything online again from Sam’s and I’m thinking about canceling my subscription with them as well. I’m really upset about this.

Terrible experience at Sam's 6662 in Michigan. Ordered an item for curbside pickup which the app stated was in stock at the store. Two hours later I received three emails that item was ready for pickup only to discover they don’t have the item. Why advertise they have items and then you’re told that the items I already paid for are in “reserve” and they don’t know when they will be put on the shelves. I won’t be renewing my membership.

I will never, ever set foot in or order from Sam's Club again. I have know that they are inferior to Costco for almost 30 years, but recently I found it was just easier to get in and out of Sam's...Because NO ONE is in these stores. I have had a membership and it has been my custom to order office supplies and snacks delivered to my office. In recent months delivery has never been on time, it is usually incomplete, and it is often delivered to the wrong business. Now I have an outstanding order that is marked as delivered but I never received. I am told I cannot get help until I pay to renew my membership. They will not replace or refund the missing order until I renew a membership, which didn't expire until AFTER my order was purchased, paid for and should have been received.

Terrible customer service. If I could give less than one star, I would.