Sam's Club

Sam's Club

 3.4/5 (4525 reviews)
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About Sam's Club

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Sam's Club Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 12, 2023

Taxes that are paid on purchases using split payment method EBT and a bank debit card..Consumers are paying full amount of tax for the total purchases for food using the EBT card, and the bank card is charged the taxes which are supposed to be exempt on food purchases made with EBT but not at Sam's Club. This practice is not encompassing of Government standards for residents of the State of Alabama shopping at Sam's Club. Unfair and unethical!

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Rated with 1 star
Verified Reviewer
Original review: March 11, 2023

I purchased items on the deal, when you purchase $50 get $15 gift card and I don't reserve the gift card, the store manager Tony at Janesville Wisconsin is not helping me to solve the problem. He is very bad store manager.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2023

    I ordered a large furniture item for delivery only to be delayed nearly 3 weeks, took 3 attempts and waiting most of each day to get the item delivered. Customer service was zero - I was on hold for 1 hour and 3 minutes, hung up on twice and transferred over 5 times - only to start the same repetitive nonsense over each time. My item was dropped in the house, left in the box - stapled shut.

    I will now have to hire someone to remove it from the box. I have been a long time business customer at Sam's but will not purchase anything to be delivered again from this store. I am disappointed beyond belief and believe I have been taken advantage of by this retailer. Costco will now get all of my business. We need to demand quality customer service and not settle for substandard efforts.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 19, 2023

    I have been a loyal Sam's Club member for over 20 years and was happy shopping there until they implemented deceitful practices and lied to me. The Customer Service Staff (Vrindra and Joseph) perpetuated those same lies and practices. Hence, when I returned an item today, I was informed that I paid for it with CREDIT! NOT SO!! I showed my bank statement and was STILL TOLD that I made a CREDIT CARD purchase!!

    I make ALL purchases with DEBIT, so that if I am disappointed with the purchase, I may return it for my CASH back. The days of Debit Card returns being honored for cash at SAM'S CLUB in Sterling VA are OVER. Sam's Club now changes Debit Card transactions to Credit Card transactions on their receipts and the refund must go back to the original card, received 1-2 weeks later, instead of CASH that I need for Gas, Food and other necessities. I am being generous with a One-Star review. Needless to say, I am NEVER going back to SAM'S CLUB and would never recommend it to anyone. I will spend my money at a honest wholesale club, not the deceitful SAM'S CLUB! I also shop at COSTCO and this is NEVER an issue and I am now a COSTCO member for LIFE!!! SAM'S CLUB can con and scam somebody else and I am sure they will!!

    2 people found this review helpful
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 20, 2022

    My wife and I made an appointment for a battery check and battery replacement approximately one week ago. We told them the year and model of our car. When we got to Sam's Club yesterday (12/19/22) we waited 10 minutes to check in. Once checked in we waited again. The staff came back in about 15 minutes and stated their battery checker was not working. I asked and they stated they only had one battery checker. Why only one I asked with no reply. They stated they would not be able to get another one for about 2 weeks.

    We then told them to go ahead and replace the battery we needed that they knew about 1 week ago. They came back and stated they did not have the battery even though they knew for one week prior. It would be 10 days before they could get another battery. This level of customer service is so poor! I would hope Sam's would learn from this story, but I highly doubt it.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 20, 2022

    Sam's Club has fewer items available with each visit. Their website lists the items as available but after taking the ride to the store I find the items are not in stock and not available. I also find that they are constantly discontinuing items I regularly look to purchase. Their membership is becoming more and more WORTHLESS as each day passes!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 18, 2022

    Twice, I order groceries through Samsclub.com and my order was delayed over a day without notice. I called and asked them to re-order and also requested for an inconvenience credit but I was told I should expect a call. In other words, they decided to continue to delay hoping when my items is delivered in a couple of days I would be happy. I still need my inconvenience fee; I will continue to post my displeasure.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 10, 2022

    They gonna give you a hard time returning the items as long as they stopped accepting online returns in their store and most of their jewelries from a third party and each vendor has his own returning roles. I have been waiting for over a week now after I return the item via FedEx and till now did not receive the refund back.

    2 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Nov. 20, 2022

    I stopped at Sam's Club in store café and was surprised to see that they had Dropped the price of the hot dog combo from $1.50 to $1.38. The large sign above the counter said "NEW LOWER PRICE". I thought, "Wow, nothing ever goes down in price but I guess I was wrong." I then ordered two combos and was charged $1.50 for each. I know I am only talking .12 cents each, but I said "Hey your big sign above me says new lower price". The response was that no one had changed the registers and they can't give refunds. I guess they should work on the timing. Either way it's still a great deal.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 18, 2022

    Just bought my first Cyberpower pc at Sam's club and I was happily surprised. Turning it on there was no attached virus crap that I usually have to pay someone to remove. Top-of-the-line Geforce RTX 3060 graphics card on a great Asus motherboard. This computer screams! Fastest computer I have ever had with windows 11 and an i7 processor. Great buy for the money.

    3 people found this review helpful
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    Sam's Club Company Information

    Company Name:
    Sam's Club
    Website:
    www.samsclub.com