Michaels Reviews

Many Thanks to a truly caring and extremely caring employee, Andy, I wandered into Michaels one day and had some trouble concerning my electric scooter. Because of her quick thinking and eagerness to help me out, the problem was resolved in a simple, efficient way. Thanks again, Andy. Your help was much appreciated! 🙏😎

I hadn't shopped at Michaels in over 12 years, so I decided to give them another try and applied for their store credit card. Unfortunately, the experience with the credit card billing was very disappointing. Be careful if you're traveling after opening the account. You can't register your account online without your full account number. In my case, the credit card arrived late, so I couldn't set up online access or enroll in paperless billing before the payment was due. I was traveling and away from home. To make matters worse, I was told that mailed payments can take up to two weeks to reach them, yet they still charge a late fee if your payment isn't received on time.

I purchases 3 hard cover 5.5x8 black journals online, drove to the store to pick them up only then to discover they really didn't have any in stock and had given me "substitutes", none of which meet my needs. All I got was an apology. I'm now out gas money and my time and I still don't have the journals I needed. Disappointing to say the last and bad customer service. And then this email address insult to injury: "It looks like you changed your mind. No problem!" Grrr.

I went to the Redlands Store on 7/19/2026 and was absolutely amazed. The store was so well organized and looked so inviting. I want to thank whoever is responsible for the new look. I have been shopping there for 28 years and it has never looked so nice. What a great job by whomever was in charge of this!!!

Returns should not be this hard. IF you are going to have an online purchase with a return to store option, there needs to be an easier way. The systems they have in place are antiquated at best. I had a receipt with a barcode return but they could not process that. They had to MANUALLY return by keying in each item number and then - I kid you not - they got out a calculator to figure out what to refund each item and return to my card. I was in the store almost 30 minutes. Michaels needs to pay the money to update to new software to fix this problem. I should have gone in, they scan the code on my return barcode and then the barcode on the items, enter, and then go back to the original form of payment with a printout. Should have taken less than 5 minutes at the register.

The only reason I keep going back, and would recommend this store chain is the fact that they sell hobby components, locally. However, Hobby Lobby, and others are becoming a better choice, owing to the provided customer service. Custom Frame section is never open for business, the floor attendees ARE actually nice, and helpful. I'm a large, bearded construction worker, who looks completely out of my element, and they generally go out of their way to see if I need help. This is both nice, and insulting, but I will side with the nice part.

Michael's is one of those businesses that gives you a sale online but charges you more in the store. What kind of business prefers to ship you their products rather than have you shop in the store? I asked the cashier if I could get the online price. She told me to step out of line and buy the products online for pickup at the store from my phone. Of course, I had trouble placing the order; it would not process. After 2 attempts, I decided I did not need the items that badly and left. I drove 20 miles round-trip to make a $60 yarn purchase (which would cost $80 if purchased in the store) and walked away with nothing. I told the cashier I could not jump through any more hoops. The store personnel had no problem forfeiting the sale. I have had so many issues with this store that make me avoid shopping there as much as possible. This interaction put me over the top. Done with Michael's.

Soon after applying in store for a Michael's credit card, I registered the account/card. Though, after multiple attempts of independently logging into the online account center over an "incorrect password," I called customer service for help. After about two hours of talking with customer service and registering my account/card two more times, I am still not able to log in to the online account center.

Have never been so rudely spoken to in the manner I had to endear and out of all things in front of my 5 year old and 9 year old. The very first time I have ever stepped foot into a Michael's business/store was tonight. My children and I were minding our own, just shopping, all of a sudden a man with ** stepped in front of me and said, "It's time to go." I look at him cause I knew the store wasn't closed yet, and he said I need to leave and not cause a scene.

We had outstanding service from Shannon in the framing department at the Carmel Mountain Michaels. I was dreading the process of choosing frames for three items, but Shannon made it easy—quickly selecting options, suggesting great layouts, and doing it all with a wonderful attitude.

It's not a store environment that can be counted on for the purpose(s) of which it is intended from the staff to the product offerings (as in being available). The persons who work locally to the corporate are content with this arrangement over several stores and many years. They seem to use their time and energy to determine who gets what, when or not at all, thus leaving no other options locally for some products (comparable to JoAnn Fabrics before their closure). Many of the products are high quality and functional if any can get past the other challenges.

My wife was buy some items that she was looking for. The manager approached her and my wife had our cat that's an emotional support animal. I started to irritate my wife and the cat. My cat gets along with most people and she pestered our cat to the point she was growling at the manager. My wife asked her to leave our cat alone. She refused and kept on messing with our cat. Our cat is very well majored. Apparently her energy bothered our cat and the manager persisted to aggravate my wife with her behavior and our cat was getting very irritable with the manager. That's when my wife told her to get away from her and leave her alone. Then the manager told my wife if she didn't like it that was her store and she can leave. We will never go to that store or possibly ever do business with this company again! This manager's behavior is unacceptable and needs to be dealt with!

I spent months cross stitching a name for a family member and spent over $300 at Michael’s to be framed. I asked if it would be centered in the frame and was assured it would be. Not only is it not centered, it is not level. Also wrinkled and looks terrible. For the amount I paid, I deserve better.

Go anywhere but Michaels!!!! I have never had such a bad experience at a store as I have had at Michaels. We used a store promotion and got one of their credit cards, biggest mistake in the world!!! I paid off the credit card account and cancelled the account and I still received bills that had interest on them. And it took an act of GOD for them to finally get it right! RUN!!!!

I purchased 3 dressmaker zippers for garments that I made for my sister. All 3 zippers failed within 2 months. 2 jammed and could not be made functional (believe me - I tried everything I could to avoid having to remove and replace). The tab came off the 3rd. My sister probably wore each garment fewer than 10 times and zippers should last for much longer. They would not refund my money because they had been installed and I no longer had the package, even though I had my e-receipt.

I have to say what a wonderful experience I had! Mady was the sales assistant and she went over and beyond what I have had in a long time as far as help was concerned. It is my Mothers 90th Birthday and I was having a hard time finding the correct balloons, this was a large order by the way, and she spent like an hour helping me put together a balloon order. Mady was so nice and professional, and made it easy for me to place this order and helped me get a military discount! Thank you Mady for your help! My Mother will love the balloon arrangements!

I had previously bought candle wax online through Amazon. I decided to buy local and went to my local Michaels store. $35 on Amazon with more product than Michaels was offering at $50. I mentioned to a sales representative wearing a name tag and someone I assumed to be a store manager that I had hoped to buy local, but found it significantly cheaper online. They did not mention that Michaels offers a price match guarantee. They not only lost my business for that day, they lost my business totally. Hobby lobby in the same town also offers the product for significantly less. My local store will not exist for long.

Go to Hobby Lobby. They have much more for much less and they don't sell demonic crap and call it crafting. Michaels is unorganized and expensive. It will probably go under in the next 5 years. Pitiful.

I always enjoyed going to Michael’s until maybe 6 months ago. They got rid of their price checker scanners and it has been a guessing game ever since. Almost every item’s label has no price on it! And yes, you can ask the employees to scan it to decide if you want to buy it, but that’s not fair to other shoppers standing in line!! What is the best way to lose customers? Make it difficult to give you our money.

This year for the Christmas season there were no prices on any Christmas merchandise. So stupid. You would have to keep on asking an employee to scan any item. They were very willing but I wasn’t about to keep bringing items to them. What the heck? I bet they lost many Christmas shoppers I know they lost this one.

I've always liked shopping at Michaels but lately I've been to North riverside Il store and Merrillville In. Their merchandise have no prices on them. You have to keep asking employees and they aren't too happy about especially the Merrillville store. The lady might have been a manager. Was very rude made me feel uncomfortable. Michaels please work on pricing your merchandise. It would be less stressful for all, as I was paying register ran out of paper. Well you should have seen employees so I left without a receipt but as I was outside she went outside and gave me my receipt then told me to have a nice day. I think she realized she was rude.

I tried many many times to change my store location on the Michaels online site - unsuccessfully. It kept defaulting me to a town that is 250 miles away and the change store button was always greyed out. I was signed in to the site and using Google Chrome browser. There are very many store locations closer. I had to contact customer support to get it changed. First I was told that I was living in Canada. Very wrong as I live in the central San Joaquin valley in CA. After the customer support kept on researching I was informed that their site determines your location and automatically defaults to that (even if very wrong) and can be unable for customer to change. Customer service said that I would always need to contact customer service and they are the only ones that can change your store site. So Michaels has faulty methods to determine your location and there is no way for the customer to correct it their selves. This is crazy.

I waited for curbside pickup and no one came. I called and I was told that I need to come inside to pickup. I went inside and my order wasn't even ready. Also, one of my orders was cancelled for out of stock, but I saw it in the store as available.

I ordered a sewing machine from the website and picked it up tonight. Since this was my first time picking up something in the Middletown RI store, I didn't know where to go. So I decided to ask two employees in the front of the store and one of them basically indicated where the in store pick up area was by moving her head in that direction without even looking up. No.... "Can I help you?" Just indifference! Basically, acting like I was an annoying fly buzzing around her head. After checking the shelves, I didn't see the item since it was a sewing machine, which would be in a larger box.

Horrible and sadden. Was truly a big fan of this store. Until I got my online order delivered. Two major pieces from my five piece order arrived broken. I’ve tried to do the online chat agent during my work hours. With multiple wait times of 30+ minutes. Emailed nothing. All the back and forth is what they want, so we can give up. They’ll probably say to return and ship back. Which again is back and forth.

Online ordering, don't do it! Twice now they have said my order would be delivered and yet it took a week longer than what they said! That's not the worst of it, one skein of yarn is not balled and is all tangled in the bag along with a piece of gum inside the package that stuck to the yarn, 🤢 yuck

Michaels is still in the stone age and has not updated their systems. Online purchases cannot be returned as their system cannot find it even with the barcode and the order ID. Therefore, I have been subjected to return without receipt (by the store associates in their attempt to help me return the items). Then, the system banned more returns as it thinks it is fraud, so now, am needing to deal with that and dispute even though not my fault at all. They really should be upgrading their systems to sync. No one to talk to. Would like this to be brought to their head of sales or CEO. Thank you.

I’m writing about the Michael’s in Glendale Ca. I love the store…but when you ask for a small favor they don’t help you… 3 years in a row I ask for the display from Lemax…they give me a different answer…they have said…they save it for next year or they don’t sell it or they sell it…but cannot do it when I’m in the store only if store manager is there 🤦🏻‍♀️ I’ve worked retail and I know for sure they don’t sell display especially a simple one like the Lemax one and you don’t save it for next year…to be courteous to your customer…just give a firm answer no excuses we don’t sell it or we’ve promised for someone else….That’s it!!! I hope I don’t need to come to this location. Merry Christmas

I went for 1 Item that cost $4.00. When I got to the Check out line; I had to wait along time because I was paying with cash. Self check out only took charge cards. At least 15 people skipped the wait line. I also had to wait in the return line. There were 2 employee floating around that probably could have opened another register. I feel I was penalized for paying with cash. The employees were nice enough but that sure put that one cashier in an awkward situation. You need another cashier for returns or check out machine that handles cash. I will not shop at Michaels again.

⭐ 1 Star. Absolutely terrible experience with Michaels. I placed an online order for items that showed in stock, only to have it randomly canceled with no explanation. It honestly felt like they didn’t want to honor the discount I used. Then I wake up the next day to see posts all over social media from frustrated customers saying they’re being turned away in-store because items aren’t scanning and stores don’t even have tags anymore. Whether it’s system issues or poor management, it’s clear something is seriously wrong. Between my canceled order and the chaos other shoppers are dealing with, I’m done. I’ll be taking my business to Hobby Lobby from now on. Michaels needs to get it together.

Horrible experience - I gave a 2 because I got half my order but the rest of the experience sucked. The actual candle is great, but I ordered 12 and they “cancelled” part of my order due to “not enough stock”. But when I looked online, there were 8 still in stock. Then, when I came in person for pickup and gave them the order on my phone, which showed 12 not 6, they had trouble finding it. They kept asking if I was sure I was at the right store.

My order was split, ** and 7 days later, I still never received my complete order. And the remaining order was never updated since the delivery date of the first part of the order. I HAVE TRIED SEVERAL TIMES to CONTACT CUSTOMER SERVICE and tried to ask WHY I HAVE NEVER RECEIVED MY COMPLETE ORDER!!! But nothing ever goes through. So MICHAELS, if you even care, please RESPOND TO THIS EMAIL. MY ORDER WAS ** why have I not received the item.

I'm really irritated that items I want to purchase didn't have a price tag on them and there were no scanners around to where I could check the price by scanning the bar code. Dumbest idea ever for a store. What are you supposed to do - just walk in there and willy nilly put things in the cart and not care about the total price?? Who does that??!!

Ordered picture frames online. Received.. Unfortunately the frames were too large.. I’m a disabled person and don’t drive and have a speech impediment making it hard to be understood.. I finally got my granddaughter to take back my frames and the store said my purchase was too old which I bought October and told too old..

I will never buy at Michaels again. I have seen their crochet thread over the last 2 years jump from $3.99 up to $6.99. Just 4 days ago the price was up to $5.99, today it is $6.99. Last week it was 30% off. Today it's 40% off! Michaels has turned into a greedy store.