Michaels Stores, Inc

I ordered 15 skeins of yarn from Michael’s online ordering because the stores did not have the quantity I needed in the same dye lot. I got 6 different dye lots and 3 skeins without labels. I tried to contact Michael's directly and could not even report the issue. Now I am stuck with this yarn and will NEVER buy from them again.

If you’re able to, shop with Michaels in-store. I cannot stress how terrible their customer service is. I made a pickup order but the order glitched and sent it to a different location. The cancel button was available but didn’t work. But, the help page said that an order can be cancelled through customer service. I chatted with customer service and asked for the order to be cancelled right after I placed a second correct location order. The agent claimed Michaels can’t cancel orders even though the policy clearly said you can.

Yesterday was the second time I have had a bad experience with a sales person, Liz, in the Emeryville office. Liz definitely hates her job. When ringing me up, the sales price differed by $25 from the price shown on the computer. She informed me that she was the only one at the cash register and to go to the back and have the Clerk call her and verify the sales price. The sales person in back not only verified the sales price but allowed me to pay for it at her station. When I returned to Liz to get the rest of the items checked out, she said, "I asked you to have her (the sales lady in back) call me and you didn't."

Michaels has been our go to store for craft supplies, always well stocked, clean and numerous choices. Last there about three months ago, at that time no one but this elderly cashier around. Had a coupon which took her on a tail spin that backed up the line considerably. Today the store looks like a bomb was planted and exploded. Many empty shelves, and several rows of Christmas discounts compose the bulk of items for sale. Located the seven items I needed, husband accepted a substitute item, and we headed to the check out area. The elderly cashier has an ongoing saga about an overcharge of $2.00. Finally after 23 minutes the woman in front of us asked how much longer, “as I have spent most of my lunch hour in this line?” Another fifteen minutes now 10 people in line, the $2.00 still missing, the clerk calls for backup once, twice but we decided to leave and miss the finale. Came home and ordered the items from Amazon, actually saved $6.00. I think we are watching the death struggle of a once lovely shop.

I was returning a Christmas Tree that was never used or opened only to be greeted by an associate by the name of TY at the Tyrone location in St. Petersburg, FL with an attitude that we used the tree and are just now returning it. When he asked for the bar code I clicked on its location on the box. He immediately told me he did not appreciate that I did that and how it was very unpleasant. I couldn't believe he was talking to me so I asked him if he was and he wouldn't answer me. It was an overall terrible experience. I don't usually write reviews but nobody should be able to treat a customer with such disrespect.

I bought a Decoart product which was $18.00 at Michaels. I used a coupon so it cost me $16.00. When I got home I looked on Amazon to see reviews and how other were using this product. First thing I saw was Amazon was selling this product for $7.00. Same size. I hadn't opened the bottle so brought it back to Michaels. I explained to the clerk why I was returning it. She was nasty, but I got my refund. I like to shop locally when I can but when a store is ripping people off like Michaels does I will shop Amazon or other online companies.

My husband had purchased online a Circuit machine for a Anniversary gift for me, you can imagine my excitement when it arrived, tried to install it using Youtube on 3 devices (without a Manual as non in box) for hrs. Finally I called called into customer support, calmly explained my situation …1st lady I was hung up on and after 4 more calls, I given the complete run around, I called called in 5 times, each time being told a either email would be sent out immediately to return UNUSED item or told I had to contact Cricut themselves going through a series of troubleshooting with them & then if no success I needed to receive a letter from them to return NEW faulty $447.00 machine …,

I placed an order June 9th for 4th of July party. I received the shipment on 2 different days 9 days apart. First box had a graduation gnome in it so when I called I was talking to someone in customer service that was in the Philippines. Had to keep repeating everything I said. She made a return and a new order. I received my uncle Sam gnome about 5-6 days later. Now remember I order early for a 4th July party. The end of June I recieved my other part of my order. It was vases and flowers... everything in that shipment was broken. NO bubble wrap on anything. Just items (breakable) put in a box and shipped... ugggg.

I bought, on the spur of the moment, a flag holder for a flag received from a funeral. The holder was too small for the flag I have. Before I took the plastic off that covered the holder, I held the flag against it and thought it would fit. The store manager and corporate customer service would do nothing about accepting the return because it was opened. I work in retail and we accept returns no matter how old or in what condition. I told customer service I planned on buying the larger holder they carry but, after this experience, I will not spend another penny at their stores.

I am building a gift and floral business and I try various combinations of items to see how they “work” together. Because items are expensive, I frequently purchase clearance or sale items in order to keep my sales prices lower when possible. Michaels has some nice things that I have bought in quantities, which never seems to annoy any of the staff. When I attempt to return items, I get harassed. In front of other customers, and staff, certain cashiers feel entitled to voice their disapproval of my purchase return. I get asked “What happened” implying failure on my part. Changed my mind is not apparently on the radar. If my seasonal craft event is over, and I have 10 rolls of ribbon leftover, I should be able to return them without being interrogated or put down.