Michaels Stores, Inc

I will no longer use Michaels for Framing. I went back 6 months later to have an identical size painting framed and the price of the frame went up 60%. So when they say 70% off, they just increased their frame price by over 60% in 6 months!! Go to ANY local framer, I am sure you can beat Michael's prices and get the same frame. Secondly, they put numerous adders on all their frame prices, make sure you decline most of these. When I asked the salesgirl to print out my quote she said she could not print out the itemized version. You only get that AFTER you pay.

Michaels return policy is horrible. It first says you can return anything you are dissatisfied with, but then says it must be new, unopened and in original packaging. How am I supposed to know if I'm dissatisfied with paint brushes if I first do not use them? It says I would need to contact the manufacturer to return. Guess who manufacturers it? Michaels. Just money in the trash. Will not be shopping there any longer.

Historically Michaels has allowed the use of multiple coupons when applicable. The implementation of this policy drives me crazy because not all EMPLOYEES of Michaels Stores are familiar with the policy. Now suddenly, my local Michaels 57 E City Avenue, Bala Cynwyd, PA 19004 claims they no longer accept 2 coupons per transaction. I was floored.

I feel very frustrated when I go into the Michaels store on Richmond Highway in Alexandria, Virginia. I usually go into Michaels when my daughters would like to do an art project of some kind. This evening we went into the store to purchase canvases and paint. There were at least three people with Michaels name tags on that I came across. Not one of them offered assistance when I engaged in eye contact.

Letters and Decorative Boxes - Ordered products online that were in stock. Received email early in a.m. that stated three items from order were canceled - no longer available. Went online and chatted with rep this morning and found items were available so had to re-order. Rep did provide code for discounted shipping which was on original order, but had to call back after placing second order to receive the 40% off. Discount was from original order. Why state on website that items are available that are not? Seems that this all could have been resolved by their Customer Service rep with one interaction. Very inefficient process.

Today, I went to Michael's Store #3340, San Jose, California to return some Disney foam Mickey Mouse & Princess hats because my students with special needs did not like them because of the plastic wire that goes under the chin. Two of the Mickey Mouse foam head gear had been torn where the plastic hanger attachment is. I had cut off all the tags. I have been told that Michael's does not take merchandise back for returns with the tags cut off. I had all of the tags that I had cut off. I had not been aware of this policy. I will not be shopping at Michael's again and will be informing others of this experience.

My experiences at this location are horrible. Every time I go to shop for my art supply and need help... it seems like no one can help me. They are always stuck at the registers (mornings or afternoons) and I understand that it gets busy but this store need to hired more people to work on the floor. Every time I go the line is so long. I had asked for a manager and she was stuck at the register so she couldn't help me either. I love this store but there's nooo customer service on the floor and it's annoying! Alsooo! Since there's no employees on the floor and nooo security, every time I go I see people stealing from left to right, why??? Cuz there's nooo security and of course no associates on the floor. It's just sad! I hope y'all fix this!!

Just came out of Michaels. Had a very bad experience!! They have a sale going on buy 2 get 3rd item free, I was willing to purchase 3 Wilton fondant boxes $18 to get one "free"! (Big paper was in front of all the fondant boxes advertising.) So when I get to the register they ring up regular price! I tell the cashier about the "sale"! She says "it's doesn't include everyday value products"! Whatever the hell that means!! So all their coupons and sales are B.S.! Just lost a good customer. I'm going to Hobby Lobby. I've never had problems with coupons there!

I placed an order online which included several items. When my box arrived, it looked perfect. The delivery company took good care of the box. My delight ended there! When I opened the box, the most important product of all was broken. This item had was wrapped in two layers of bubble wrap. The outside box did not have a mark nor bruise. You can only conclude that Michaels intentionally sent a damaged item and the shipping finished it off!

I purchased an item online from Michaels. The item wasn't satisfactory to me, I never even to plastic off item. Well I tried to take back to store and was told had to send back since it was online purchase. Ok no problem. I could do that. I called the 800 Return Dept and they told me I would get email from UPS with info for return. Had to wait for that email (like 2 days). When I went to see if package could be picked up UPS told me Michaels hadn't covered that. So I had to take to the store or drop box (package too big to fit) or give it to UPS person if I seen one. Well long story short when they received it back online refunded me the merchandise price and some of the tax on merchandise. Didn't refund S&H which was 6.95 and a small portion of the tax. Never will I order again.

Store: 8200 Renaissance Pkwy, Ste 1030, Durham, NC. I have found very good customer service such as a cashier in the Michael's in Durham. Other employees helped me when I had questions about where to find something. The cashier always talks about what my project is for whatever it is that I am buying, and I appreciate that. I've also gotten good advice from cashiers and other employees. I would recommend this store to everyone.

I went to Michaels in Columbus, Ohio right before Christmas. The items I was buying were advertised as 70% off and there actually was a box of them with the 70% sign on the counter where I was checking out. I watched as the cashier scanned them and the full discount was not being applied. I told her that the reason I was buying several of this item was due to this discount and pointed out that they weren't ringing up correctly. She told me they would be discounted once it was totaled. So I paid the final amount she told me, but when I got my receipt, sure enough the discount was not applied. I had already paid and didn't want to wait while they had to be returned and reentered. So I left knowing that I had just basically been ripped off.

On Christmas Eve Day, daughter and I went to the Palm Harbor, FL Michaels to make a small purchase to complete a homemade gift. Seeing an employee at the end of an aisle, I told my daughter I would ask where we could find the item we were looking for. An off duty employee was crouched in the middle of the aisle and overheard us. She jumped up, cut me off and engaged the employee on duty in a long irrelevant conversation while we waited patiently. Finally, I said, "Excuse me, I just need to know where to find..." but was cut off by the off duty employee who said, "We don't carry that."

I was in the Olive Branch, MS store on 11/25/16 (Black Friday); the manager on duty was Tricia **. I was shopping for favor boxes for an event. I noticed a 50% off sign on the wedding aisle for the gift boxes. At checkout it was not in the system as a sale item. My friend and I explained the signage; the cashier asked for a price check & asked for a manager. While waiting I asked my friend to go & take a picture of the sign. When she went to that aisle, the salesperson said that the sign should not have been there, so she removed it. Needless to say we didn't get the picture of the sign.

Went into Michael's on 11/23 for a specific item. Found it, it did not have a sale tag on the product or on the marker on the shelf. The price on the marker was their normal white with black type price marker for $19.99. I got to check out, presented my 40% off coupon and was told the item was on sale and I couldn't use the coupon.

First ONLINE order through Michaels. I was unhappy with quality of the product (photo storage box clips were flimsy and would not lock appropriately). Once I decided to return the items, I had to call and request return labels (labels were sent via email approximately 2-3 days AFTER the initial phone call). Once I had received that labels via email and packaged the return, I sent them out that same day (October 24th). By November 7th I had still not received a refund. After MULTIPLE calls with their customer care no one was able to give me a definite answer on the status of my return. I was told that when my return was approved I would be receiving an email.

Last two times I have gone to Michaels in Palm Harbor, Fl, the service has been terrible. Cashier was very rude and didn't want to answer any questions. Didn't ask for my Michael account. I will not ever shop there again like many people I know.

What is the purpose to provide coupons if almost everything you can not use the coupon on? I have spent money in the store many times, but today I tried to use the 25% off entire order. After the total I asked why is it so much. Seems almost everything I picked up was exempt from the coupon. They make the print so small you can't read it. I told the salesperson if I had known I would not have bought most of it. This is a rip off to all. I will go somewhere else for my crafting needs.

Was in Michael's on 53rd Street in Davenport Iowa an hour ago. There was ONE checkout person and about 12 people in line. She called for assistance. An worker was pushing carts around up front but did nothing to help. Then another older gal came up front, talked to the first gal then left. About 15 minutes later the second gal came back. The woman in front of me who had a cart FULL asked her if she was going to open up. She got really snippy and said "Yes I am, and don't get mad at me. I was helping someone else".

On September 28, 2016 at approximately 7:30 p.m. at the Michaels located at 2740 Midway Drive in San Diego, CA, I presented my purchases (a planner priced at $29.99 and two planner accessories, each priced at $4.99), together with a 50% off coupon, to the young man at the register wearing the name tag **. I confirmed with ** that the accessories were buy one, get one 50% off.

Overnight took 6 nights. I paid extra for overnight to get everything in time for my son's birthday. The box arrived 5 days after guaranteed and they were not apologetic.

Today, I spent 64.00 in the Michaels Store located on University Drive which most of my products was of floral located beside the counter where a woman was putting together wreaths. When I got them home and started to put my daughter's wreath together, the floral literally disintegrated in my hands. I tried to place several of the pieces on the grapevine wreaths that I also reluctantly bought, (and there's a story there too) the results are awful. I have created wreaths for twenty years and never in my entire experience have I came across such a poor quality of product.

Worst retail experience ever! More than once I've had a bad experience with this company. They don't honour their coupons and if they do, they get it wrong. I have to return to the store to sort out the mess. And even then they are not that willing to make it right. They advertise products are on sale, but are not. Give a coupon for any regular price item, only to find out at cash it's on sale, with no other visible signs on the shelf that it's on sale. One particular cashier (and I always seem to get her) is rude, wouldn't smile to save her life and mostly unpleasant to deal with - especially when you want to return an item. I will never shop at Michael's again. I am fed up with the monopoly they run, prices are exorbitant, classes are cheap only kids would want to take them. I am so done with this store.

The closet Michaels Stores is almost 40 miles away from where I live. I am constantly giving this store my money because I am a crafty person, but today I called the corporate office to see if the store can donate one reef and one floral arrangement to a title one school. The lady told me no because they already had two organizations that they give to. I could see if I was asking for a lot, but all I was asking for was One reef and one floral arrangement to go into the front office of a inner city school. It would not have hurt them and it could have been a tax write-off. Some schools are not fortunate to have things like that because they just do have their needs covered. I am totally floored that the store acted as though they would have lost a lot by doing a nice gesture.

Good customer service is necessary and this was the worst I've had in a while. I bought two frames last week and I tried to buy another today but the price was twice as much per one frame. There was no information last week that the frame was on sale for any reason and my confirmation email reflects that. I contacted customer service chat and she told me, "Too bad." I told her I would need to return the two frames I already own because I needed four of the same (I didn't realize I needed four when I first bought). She ignored that request and ended the chat instead. Her name was Karen **.

The last time I was at the Michaels in Oakwood plaza the framer I was working with needed to go to the front of the store to help with a problem. I was not in any hurry and loved working with this particular very professional framer. While waiting the Mgr of framing came over and asked why I was waiting. I explained what was happening and his remark to me was "THE JEWS WHO RUN THIS PLACE MAKE US DO TOO MUCH WORK BESIDES WHAT WE DO IN FRAMING." My jaw dropped to the floor as I had worked many times with him and never knew he was so anti-Semitic and reminded him that I am Jewish and his reply was "YEAH... SO?"

Michaels in Dothan, AL is slightly over a 30-minute drive for me one way. Something is wrong with their online website so I cannot book the classes online nor can I book them over the phone because they do not make over the phone reservations for their classes. I make the drive to have the experience the classes offer with my stepdaughter. We have signed up for 4 in-store art classes and all 4 got cancelled. I shop at Michaels at least once a month. I will not ever again nor sign up for one of their classes. They get the luxury of leaving a call on my voice mail and I get the look of disappointment on her face because of their incompetence to follow thru with a scheduled well in advance that we post on our refrigerator event(s).

Michaels store on 66th Street and Nicollet in Richfield, MN. This is a convenient store for me, it comes to mind first when I need craft items. I visit maybe four times a year. There is always a line waiting for check out, and always four or five people ahead of me and never moves quickly. I see this at every visit. Yesterday I needed a sheet of styrofoam to do a project with my grandson so I stopped at the store. I was glad to spot it right away, searching is usually an issue. A plastic wrapped sheet of styrofoam about 12" by 18". It was priced $6.99 which I thought was way overpriced but I was in a hurry. Finally get through the checkout and open it at home. My first thought was, "What kind of ultra cheap styrofoam is this?" Tiny granules coming off all sides of the sheet, a huge mess. I vowed to myself to never enter that store again.

On 03/18/16 I visited Michaels #5715, 5106 Northern, NY. I purchased the American Flag (3x5) on regular price $19.99. The cashier charged me $24.99 plus tax. When I started to dispute it the salesperson got very agitated and begun to repeat, if I want it or not (for $24.99)? I brought the label with the price and item description on it and called for supervisor (**). I had the weekly coupon (50% off) and senior discount (10%). I am constant purchaser in this store but no cashier before NEVER told me that I can use 10% senior discount (I am 70 and look like it). My friend told me about this discount, so first time when I used it in Michaels.

I am an avid craftier and artist and I shop at Michaels at least twice a week, and yes I use the coupons that is why they e-mail them to me, so I use them. The Michaels on 66th in St. Petersburg Florida is my home store and they have 2 cashiers that I always have the luck of getting that are just downright rude to me. They do not speak. One took one of my coupons and threw it away. When I asked why she said "you have the wrong kind of paint." I assured her it was the right kind of paint for the 40% off coupon and she became very disgruntled. Well the coupon worked. They are so rude that I dread going in there and will just start buying my supplies online from Dick Blick. I would rather wait a few days, and pay a bit more to not have to deal with the mean girls at the St. Petersburg Michaels.