Michaels Stores, Inc

Christmas decorations pleasing, advertising/marketing misleads. Bought several items. Experienced a delay at checkout as cashier was having system outage problems. She explained why *buy online, pick up in store* was not working. Promotions were not honored. My rewards number was not surfacing via phone or email. Called to give feedback. Agent informed me that she would send a $15 gift card. It never arrived. Customer service instructed to check spam folder as they saw the note from the agent that she indeed sent the gift card. Allegra was the most catty. Seems like a bunch of ** female administrative liars at customer service.

I would not even give this company a star but I have to give them one. I ordered a prelit Christmas tree and was sent an email on when it would be delivered, in fact, guaranteed it would be delivered then. Only it was not delivered, I never received the shipping email. I have spent a total of two hours on the phone with Michaels Customer "Care" people who have assigned me two different case numbers and have transferred me to supervisors which really were either voicemails or a busy signal number.

I would post less than one star, but that's as low as I can go. I placed an order on 11/2/19 and was concerned when they said it would be shipped in 2 shipments because it was a large order of MATCHING things to decorate for Christmas outside. One package never got delivered and Michael's made me contact UPS even though they are the ones who contracted with them. Days went by and Michael's never contacted me - no follow up. I called back a few days later and asked why no one had offered to expedite the missing items and have them follow up with UPS. I was told they could do this - guaranteed next day delivery but not sure how it would be handled over the weekend. Long story short - that was on Friday and today (Sunday) I received a cancellation notice for part of the order.

I went to Michaels store at Grove City in Columbus today. Bought some Christmas stuffs. After I paid, I have to wait to get the Christmas tree because there was not on the shelves. Cashier said someone will come and help. I waited around 10mins. One lady show up and asked if I wait for anything then I told her that I am waiting for Christmas tree which I already paid. She said someone will come. After that one guy came and said that the only available is the one that showing. I refuse then he said he will check with another stores but I told him he can order and send to my address because I waited so long already but he went to check again.

This will be escalated to the top and this will be the 1st of many complaints. I paid to take this class in a classroom at Michael’s. Being that it is in Michael’s I expected the best, yet we received the worst of the worst. It turns out to be that the instructor’s room was double booked. Therefore, the instructor and I were placed into the employee break room. This room was filthy and as you might know an employee break room for is Michael’s employees to take their breaks and lunches. We were put in this room for 2 hours, with personnel walking in and out. As a customer I am very disappointed and offended Michael’s could do this one me as a consumer and two to a professional who paid for this class. I truly hope Michael’s makes up for this horrific mistake.

I finished a 200+ item order today of cross stitch floss. Since Michaels Online ordering chart only allows 50 items per order I had to make five separate orders. I selected in store pickup option to save on shipping, although for some reason, Michaels does not ship cross stitch floss anyway. The only option is in store pickup. Late in the evening I checked my E-mail and found that 3 of my large orders had been cancelled. I got on the Michaels chat service and I questioned the agent about the situation. They could not help me and said they had no idea why the orders were cancelled. They suggested that I call my credit card company, which I did and learned that my credit card company had authorized all 5 orders. In other words, payment is going to Michaels for 3 orders in the amount of over $60 and yet they cancelled those orders!

I went in today with a coupon I printed. Picked up an Ott Bed lamp - it was not on sale but when I got to the checkout it didn't qualify as it was classified as an "everyday value" priced item. So I didn't take it as their Ott lights are more expensive anyway so I only buy them with a coupon or on sale. I went off with my coupon again. I picked up a little activity book of Sloths and Friends where you scratch out the images. When I went back to the cashier, it didn't qualify and she pointed out the price had an 'N' after it meaning it didn't qualify. How was I to know? I left it behind as well. I can pay the same price and buy it at a store that sells lots of local art, pottery, etc. and would rather support them.

I had purchased an item over a month ago and it was not what I needed. Yesterday I returned it and had a couple of things I needed to pick up. Since my debit account had already paid out the monies, all I wanted to do was use the returned dollar amount on the items that I was buying. Who would have thought that you couldn't do a return and a purchase in one transaction. I was paying cash for this purchase and was told that I couldn't return the item and apply the dollar amount on my purchase that it had to go back on my debit card, which is not what I wanted. Needless to say the sales clerk went for the manager and he still had no customer service skills. I asked him several times to stop talking before he had more upset than I already was. But he continued on... I put the return back on my debit card (not what should have been done) and paid. I will never go back to Michaels again. What a poor way to treat your customers, if I am ever asked if someone should shop at Michaels it will be a big NO!!!!

I have shopped at Michaels for years. I will no longer shop there. I received a Cricut Explorer Air 2 for Mother’s Day and with it came a coupon book for different items I will need for my machine. I have drove to the Newark Delaware store at least 4 times and the item is never in stock although it says it is online. I approached a worker in the store and she was super rude to me. I called customer service and was told someone would get back to me in 24 hours. Never happened. Michaels have horrible customer service. The employees are rude and nasty and no one cares. We crafters spend thousands of dollars each year and deserve better. They have lost my business. I rather go to Hobby Lobby, Joann’s or anywhere that I am treated like a valuable customer.

Received Email from Michaels. Like the minority of consumers I use a smartphone for emails. Add touted doorbuster sales with big savings. It included a coupon for 50% off one regular price item. Any exclusions were not readily visible on e-coupon. I had planned to go to Dick Blick (over an hour away) to stock up bit decided to go to Michaels (90 minutes away) for the sale promotions.