ConsumerAffairs Unaccredited Brand
I ordered a shelf online from Hobby Lobby and when I received the package in the mail, it was completely broken. I kept my receipt and took it back to Hobby Lobby and expressed my situation and asked for my money back. They told me they can't accept my return because it is damaged. I said "well I didn't damage it, and that it was delivered to me that way". The lady called the manager Bryan from the Allen Store, and he came up and told me very rudely, we can't take it back and said I would have to call corporate and tell them, and I have to send it back. What the hell? I'm not using my money, or my gas to ship crap back that was damaged. I have lost total interest in Hobby Lobby. You would think a Manager would be respectful and nice, especially since it is Christmas time, instead Mr. ** Scrouge informed me of Hobby Lobby's new return policy.
The store has sales signs everywhere. Today they had 50% off signs above shelves of products. I picked out items right below the signs, thinking I was getting 50% off. When I got to the register, the clerk said some of the items aren't on sale, because they are not made of particular materials. I had picked out some decorative switch plates that were right below the sign, but the clerk said they are made of resin not metal or wood, so aren't for sale!! How am I suppose to know what materials they are? It's a ploy to get you to buy it once you're checking it out. I kept the switch plates, but refused to buy other items that weren't on sale. It is misleading advertising to say the least. And they call themselves Christians... What a joke!!
I've shopped at Hobby Lobby many of times and most of the time I have no complaints. However, today pushed me over the edge. In Jackson, TN I came across a luggage box with the Paris theme on it and I wanted it. The tag said it was marked down from $100 to $60. I opened it and it had two smaller boxes inside of it. Didn't see a price tag on them so like a normal person you assume it's a set. Get to the register and she starts ringing them up separately. So this is almost to the line of false advertisement. If they are separate then they should be sitting out separately. The women were quite rude too in explaining it as well. So very unhappy and disappointed!
Hobby Lobby manager in Helena Montana walked up to my husband and I (we live in a small town) and accused us of writing bad checks. He got in my husband's face and said he "recognized" him and that we were not allowed to leave and that he would call police! He was WRONG! He shouted at us in front of customers claiming we wrote bad checks over a year ago which didn't happen. He then tried to detain us and told us we couldn't leave as we stood there in the store with our infant daughter and everyone staring. I called corporate about this and we left the store... this manager was aggressive and rude and violated their own policy even if it were a real issue of us doing something wrong! I will never ever shop at the Helena Hobby Lobby again!
My 16 year old son and I went to the Hobby Lobby store in Coral Springs, Florida last week. He has Autism and carries around a pointer for comfort. We went into the store, but they didn't have what I was looking for, so we left. Right outside the door, a young clerk stopped us and asked if we were paying for that. I didn't have anything in my hands, so I looked at my son.
He put his hands in his pockets and showed me he didn't have anything, so I asked the girl what she was talking about. She pointed to his pointer, which was clearly used because it had teeth marks from my son chewing on it. I had no idea they even sold them. She said they were right out in front. I went back into the store and showed the Manager and they didn't even care, so I walked right out and called customer service to lodge a complaint. They took my information down. I said that I wanted some type of compensation for this and although they apologized, they wouldn't do anything. I AM NEVER GOING BACK TO HOBBY LOBBY AGAIN!!!
- 959,471 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
MGR Tracie in need of TRAINING - RTN at store 196 - My daughter needed supplies to build a pyramid for a school history project. We bought a number of items, including a great deal of floral foam in different shapes, sizes and conditions, uncertain what would work best and how much we would need. Some of the foam was dented and poked, but we didn't care because we were planning to cut, shave and/or hot glue it into a pyramid shape. When we checked out, the clerk didn't mention anything about the foam having imperfections.
After completing the project, I went to the store to return the unused foam and was told that one particular piece, which had some poked holes in it needed manager approval to return because it had holes in it already. I explained that it looked that way when I bought it and that we weren't using it for flowers, but rather to make a pyramid project.
I also showed her the dents and fingerprint indentations on the other pieces. The manager, Tracie (complete lack of customer service know how), came over. She WOULD NOT look at me, even when I attempted to speak directly to her to again explain what we used the materials for and that the pieces were all "pockmarked" when we bought them. Ignoring me completely, never looking me in the eye, Ms. Tracie tells the clerk, "No, we can't resell that. It looks like it's been used." It was a $9 piece of foam. I spent over $150 on CRAFT SUPPLIES for my daughter to make a SCHOOL PROJECT. Do you REALLY think I would try to rip you off for $9?!?! THINK ABOUT IT.
I hope that someone at headquarters takes Ms. Tracie aside and advises her of the following two things; 1. Not looking at your customers while you talk about them is RUDE and DISRESPECTFUL. 2. Stating that something looks used to another employee in front of the customer returning the item is an accusation of the customer being dishonest, which is also INSULTING to honest people and NOT customer friendly.
Hobby Lobby Is A Front For the Peoples Republic of China - I love the selection at Hobby Lobby and the stores are all clean, well-organized and stock plenty of stuff. Problem is, MOST of that "stuff" is "Made in China", not "Made in the USA". Notice that on any given Saturday, most Hobby Lobby stores do not have a large staff on hand in the store - except at the registers to get customers out of the stores quickly. Try to ask a question or get a price scanned and you may be searching for a while. Their model for day-to-day operation seems to be "bare bones" except to ring up the profits for the Green Family, worth over $6 Billion Dollars as of 2017. Owner and CEO David Green is #234 on Forbes List of International Billionaires. Capitalism is Great, but Hobby Lobby's supply partners are not Capitalists in any sense.
I don't approve of Hobby Lobby's politics and its attempt to hide its misogynistic treatment of its female employees under the guise of religion. However, I've shopped there twice and am astounded at the comments here that say their prices are fair. I used a 40% off coupon for an item and after I got home I comparison shopped and even with the coupon it was STILL 3 times more expensive. I usually comparison shop first but my husband had to go in for emergency surgery and I wanted to get something to pass the time while I waited. The item will be returned and Hobby Lobby just lost a customer for life.
My local Hobby Lobby, in Tallahassee Florida, has twice the floor space and items as other craft stores like Michael's. I realize they have less than popular politics concerning women in the workplace and policies concerning gay employees. But you should review the store itself and not their corporate policies. That said, my local Hobby Lobby is clean, well organized, and the staff is helpful and friendly. I have started going to Hobby Lobby once or twice a month just because of how much I like the store. The prices are fair and they have great sales. I was recently complimented personally by a member of the sales staff and she was very helpful and courteous. She answered my questions intelligently and even made some suggestions. They have so many good, quality products, I actually just made my first online purchase from their website and that was a great experience as well.
I would (and have) recommended this store to my friends and family. I had a pleasant shopping experience, too many people are rude customers and complain to managers about the staff so I wanted to come here and give positive credit where credit is due. Thanks to the wonderful employees of Hobby Lobby, you have helped me get back into art projects and crafts in general!
I normally do a lot of shopping at Hobby Lobby despite my difference in views on their beliefs. However that is about to change due to their blatant lack of customer service. They would rather lose customers than make a reasonable accommodation for a customer! Last week I spent $200 and the cashier told me I could get a price adjustment with my receipt on many of the products this week since they will be on sale. Well what she didn't tell me was I would have to bring in my products. I went to get my adjustment and was told They could not do it without the products. Since they are all mounted to my walls and not easily taken down, I asked if I could find them in the store and/or show them photos of what they were. I was told no.
So I contacted corporate and received the response stating that is their policy. No suggestions on how they can help. Just that he will forward my feedback to the appropriate department. He doesn't even answer my question in the second email. I know they don't care about my $200 in the grand scheme of things, but they should care about the image they portray to their customers. Maybe my standards are too high? I expect more when it comes to customer service.
Yesterday afternoon I drove from Johnson City, Tn. to Hobby Lobby in Kingsport, Tn. I have been to this Hobby Lobby many times but until yesterday I have never been impressed with any employee. They will speak when needed and if I asked for any assistance it was always provided but only as far as the job description required. My question would be answered with the minimal amount of words and they immediately turn their back and continue what they were doing. That has been my experience every time until yesterday when I asked the fabric associate Brooke a question. She turned toward me with a smile and not only did she answer my question but she stopped what she was doing to help me find what I was searching for.
I had originally only planned to purchase one small item in fabrics. Because of Brooke's helpful nature, I ended up spending several hundred dollars in fabrics. Brooke was the epitome of the Hobby Lobby associate every employee should strive to be. She answered every question with a smile and made me feel that I was the most important customer of the day even when I was only planning to spend less than $10.00 in fabrics. I never write reviews but I was so impressed with Brooke I wanted the Hobby Lobby management to know what an outstanding employee they have in her.
The Manager Pete and Assistant Manager (NEEDS MAJOR ATTITUDE CHANGE) at the Las Cruces, NM location are extremely rude. They have no right to treat everyone who shops there as if they are criminals. They follow you around as if you're going to steal. But, when you need help finding something, there is no one in sight. I bought a few items, as I walked out the metal detector beeps, they ask for my bag. I give it to them. They have me walk through with my purse, I beep. The woman who was helping me, had called for the manager. He asked me to open my purse I did, then he told me to empty it out, I did, he claimed that I stole a Lip Smacker Disney from them, I told them I just got it at Walgreens. Pulled out my receipt. Then without my permission he started looking thru my purse.
I told him it could be my phone. His response "I doubt it." I told him my husband put a magnet in my case so I can place it on the cradle on my dashboard. He seemed to doubt me again, I told him if you're accusing me of something I would like the police to be here. Did he call? Nope! He took my phone it beeps. I said isn't that what I just said? I asked for an apology. Didn't get one. I was so upset and angry at the same time. I tend to cry when I get mad, I walked as fast as I could to the car. I did go on to the Hobby Lobby site to rate it. But it won't allow me to place a half star. Karma is a **. I will never go back. I'm glad my Sister held her heavy Louisiana Accent Composure.
When you first arrive, you have no idea where to find your item. They have no floor plan and when you ask for help, no one reaches out. One time I had a cashier ring me for help. I waited for 10 minutes. 10 MINUTES! I left. Forget about getting through any of the checking lines quickly. They are unbelievably slow, so come mentally prepared.
I am a frequent Hobby Lobby shopper, but if their customer service headquarters can't fix this I will never step foot into a Hobby Lobby again! I came to Hobby Lobby today to return some things with and without a receipt, the return was ok, if they were a bit confused about the policies etc... I was upset that on a $15 item, I only got $6 back, but hey, I get it, I had no receipt. Anyhow, I was looking at possibly learning a couple new crafts to add to my repertoire, crafting can get expensive, and I am a thrifty shopper, so I perused the clearance stuff too. Before I knew it, this happens to me frequently, I had a bunch of stuff in my cart.
I started to put stuff away and noticed that the manager who signed off on my return earlier was following me around. I engaged her in conversation and I tried to walk away from her, but this woman became my shadow. Ugh... I was getting really upset. I did everything I could think of to show her I wasn't doing anything wrong, as I was getting really uncomfortable and felt like I was being harassed. I even turned my purse almost inside out in front of her. I went to check out and she was right there, I almost wanted to say, "Are you ready to go to the front of the store now?" But I refrained. I handed the cashier my free fliers (I always get any I don't have, they're great for inspiration) and told her that I might have something stuck in them, and please check for me. The manager reiterated what I had said and told her to check between each one... Crazy. I left with such a bad experience I don't know what to think or do.
The manager even told me to have a good night. What a joke. Their 1-800 number isn't open until the AM, I am so upset to have been treated this way. I am a Christian, and I would have been ashamed of myself for behaving like this if it was me. I even called the store, asked for a manager and got the one who followed me. Her excuse, when someone gets stuff and puts it back it raises a red flag, and when someone picks up lots of fliers. Also when someone has a large purse, and gets into their purse. I was astounded by her excuse. I understand the need to protect your merchandise, but I also know when someone has crossed the line and should back off. Maybe I am wrong, but this is by far the worst treatment I have dealt with in a store and I am just ticked enough to raise all kinds of crap! I think my next stop will be a Google review. Happy to see I'm not alone in the terrible customer service experience.
Went to the store today and bought upholstery material. Went to the cutting table so I can have the yardage I needed, we laid the material on the cutting table and there was an associate over there but she just kept on doing what she was doing and ignoring us. Finally, she asked us if we needed help and she even has the guts to say "I was wondering why you guys are standing here" but she saw us there waiting. Anyway, we finally decided not to get any more stuff and just go pay for our stuff. Got to the register and the cashier didn't even put our merchandise in the bag, she just handed us a sack and want us to bag it ourselves. The thing is that, the sack wasn't big enough. Employees in these store are so rude and no respect at all. I am just glad that there are other places I can go to buy what I need. I know I will not go back in these store anymore. I will take my business somewhere.
After purchasing a stretched canvas print online for $109, I visited Hobby Lobby to have it professionally framed. A week to ten days later I returned and paid $376.90 for the framed artwork. I thought the price charged for framing was ridiculously high, but given the fact that the framed print would hang on the wall behind the couch for years to come, I somehow managed to justify the amount that I paid.
After taking it home and hanging it on the wall, I noticed that the canvas had several ripples in it. So I returned to Hobby Lobby and showed them the defect. The problem, they said, was that the stretch frame that the print came in was warped. I thought that this should have been noticed after the print was framed, if not before. I also felt that Hobby Lobby should make it right without charging me another dime. However, I was charged another $75.62 on top of what I had already paid for framing. My complaint? It's back on the wall behind my couch, but the canvas is still rippled in two spots. And while I love the variety of things offered for sale at Hobby Lobby, I will never give their framing department any more of my business.
When I got to the register I noticed they did not ring up at the sale price, she told me they were not on sale. I explained, "they were next to a 50% sign". The cashier called the manager over and the manager showed me and the sign says in fine print, "$22.99 and up". I again explained, "the sign was right next to these" and she quickly dismissed me with a "well, I'm sorry" and then looked at me as if I was Crazy. Just another example of why you make my shopping experience hard at Hobby Lobby.
Why do I always, or most of the time see 3 to 4 employees standing up front doing nothing but talking while you have customers in line? Well, I ask one day and was told they were all department managers and were not assigned testers. As a guest in your store, it is very disappointing. That you have people just standing around who cannot open a register. I doubt I will return to Hobby Lobby. The sad thing is, I really do like your products, but it's becoming less worth the effort.
Placed an order for hinge clips. Padded envelope weighed 8 ozs. Was charged $7.95 for shipping a first class envelope. USPS charge on their site is $3.39. Hobby Lobby charged a whopping $7.95! OUCH!!! Nice profit on a handling charge.
Went to the Elizabethtown, Ky store. I purchased 9 skeins of yarn on sale to make a project and got a rain check for three more. One of the colors didn't match and I returned the 3 unneeded skeins to exchange for a different color. I was told when I tried to exchange the wrong color that I would have to pay the difference since it was no longer on sale. It was the same brand, same type of yarn, with the only difference being color. I pointed out that I've never had that happen at any other store and the manager there got on the phone with another manager and finally relented. Why should I have to make an extra trip to the store when my rain check product would not be in until the next week? The only reason they received two stars was that they did relent and do an even exchange and the cashier was nice. I don't see my money heading their way again.
Went into Coral Springs location. Wanted to purchase 2 kid's writing books at listed price $1.47 each. Got to register after waiting in line for 9 minutes with only 2 cashiers and 8 people waiting. The sales associate rang up both books for $3.99 each, I showed the associate the price tag that was listed on the both books at $1.47 each. The sales associate called the manager over, the manager clearly saw the Store Error and stated, "Well the books are suppose to be $3.99 each not $1.47, sorry for the misunderstanding." There was no meet in the middle with price since it was clearly a store error. The point is there was no managing of the situation, clearly customer service sucks! Next time I will take my business somewhere else. Shameful???
I recently purchased a new home and have been spending a lot of money on new things for this home that is nearly three times the size of my previous home. I say this so Hobby Lobby knows they could have made a nice little penny off me if they had their "stuff" together. I found the perfect little end table to sit next to my new chaise on their online store. I jumped on it and added it to the cart and the site had a banner that said 40% off highest priced item. Now I'm not dumb and not going to take advantage of that, who wouldn't. The problem is that after applying the code the discount amount was "deducted" but strangely enough the subtotal was exactly the same after the $21+ discount. Now I don't claim to be a math genius but I'm pretty sure when you subtract 40% off something the price is generally, oh I don't know, at least 40% lower, not the same as when you started.
So I thought maybe it will fix during checkout so I hit checkout hoping to see my new total. Nope, same price. My thought on this is how many times have they done this to people who weren't paying attention and just checked out and then realized their discount was no disciplinary not at all... I would have paid the full price as I loved the table but after that I thought "no, I'm not giving my money to a company that is one, either blatantly trying to rip people off, or two, so incompetent they can't maintain a website cart capable of subtraction.
So sadly I'll continue the search for those perfect accent tables, vases, wall art, throws, pillows, lamps and other trinkets. I'm still shopping for at ANOTHER STORE. I already have several things I purchased from the local Hobby Lobby and I'm a crafter so I think from now on I'll take my business across the street to Pat Catan's. I don't like being made to feel I'm being taken advantage of and this experience left a foul taste in my mouth for this company.
1st off, I'm not normally a complainer. It takes a lot to even get me rattled. I am a mother of two teenagers so this bothered me. I'm at the checkout counter and next to my counter an older woman employee answers the phone. I'm assuming for her to answer the phone maybe her position is higher than a cashier, I'm not sure. Obviously someone called to ask if they were hiring. The employee rudely answered "No, we're not", and hung up. Then she said to me, another lady in line, & to a cashier or 2, "We're hiring, but if they're too lazy to get their butt up and come in here and asked if we're hiring and come get an application then I'm just gonna tell them we're not hiring!"
I couldn't help but respond to her, since she was speaking to us, that I have two teenagers at home that were not yet driving because it cost $400 per child to get a driver's course in Louisiana. And added, truly I make my teenagers call and ask if people are hiring so I don't have to waste my time and gas I have little of driving them around. I was pleased that the other customer also chimed in the same.
Regardless, I would think that if you are especially a Christian family store you would not TRY to OUTWARDLY be rude to people because you ASSume are being lazy. Also, the reasons why my teenagers aren't driving, I do know other teenagers whose parents just don't let them drive yet, but expect them to work. And you can work without a driver's license. When I was younger the only way to get a job was to call or look in the paper & send in resume. Many businesses these days ask for an internet application on their site, which scares me, because I'm afraid my child will miss out on an interview if not present. Things have changed drastically but our attitude about anyone wanting your work these days shouldn't be because it's few & far between that want to or even have to. Let's not stomp them just from picking up the phone.
I've owned several furniture stores in the past, in a very small town where most people rented to own their furniture. They walked in off street, even my 2 employees who delivered for me didn't own cars. I KNOW how hard it is working with the public especially when they always want a deal or they always want something free, etc. but your business will be so much better and flourish so much more if you are kind, you do not have a chip on your shoulder, and/or take out your personal views on everyone else. You have no idea what's going on in everyone else's life so be kind. In a Hobby Lobby I always expected that. Maybe I shouldn't have.
Horrible service. Long shipping time. Called one week later about the status of my order, they still had not processed, said they will ship it that day and will take another week in transit. 2 weeks after placing the order for me to receive the items. Said I can return the items if I do not need them anymore, but only online. They do not allow me to return them to the store near my house. Plus people who took the calls sounded as if they were with drugs or sleepy, called at 1:30 pm. Avoid suffering, do not buy from this online store.
The checkers at this establishment do a good job. The management however DOES NOT. After waiting over half an hour to speak with someone in management I was told the same answer and not treated as a person. It is ridiculous that even if you have your receipt you are unable to return items that you purchased at the price that you bought them. The entire situation was completely unprofessionally handled.
I shop weekly at Hobby Lobby for craft supplies. I just want to recognize the 5* service I experience at HL in my area. Vicky **, Christine **, Diana, Alice, Carol, Annie, Barbara and others make my shopping needs easy. They are knowledgeable of products at the store. My spirit is always lifted higher when I buy one thing or a cart full of items. They love their job and it shows. It very different at some stores you go in and the employees walk right past you like you're invisible. Doesn't sit well with me. I can go elsewhere and do. Please keep these wonderful employees!!! They work hard but still have fun. One of the crafters in the last craft festival told me they don't have a Hobby Lobby where they live. Oh, that's sad. I'd move. Lol. They enjoy stocking up on their craft supplies during the craft fairs in the mall. Thanks again. Keep up the great work.
I went to Hobby Lobby in Maplewood MN to return 2 items with no receipt that my 15 yr old daughter had received for her bday. They gave her 40% of the actual price on a in-store credit card which came to $115.42. 9 days later when we went to use the in-store credit it was declined and said there was 0.00 on it. I contacted customer service the next day and got a run around and never heard anything since that day which was Sept 23rd! How can a store not only rip people off when the items hadn't been on sale in the last 90 days by only giving 40% but also return items and then keep the items and the $ that was supposed to be on the in-store card?
This place is ridiculous and they lost a great customer as I have spent hundreds of dollars in that store!!! I have let many of my friends know of the scam they are pulling and hopefully no one continues to shop there and they get shut down. They rip people off all the time. Also when a neighbor of mine had returned some things they only gave her 20% of the purchase price on a in-store card!! I guess the more money you spend the less $ they're willing to give you back or do an exchange for. Smfh.
Is it a prerequisite that you must be haughty, rude, and completely void of any customer service skills at all to be employed at Hobby Lobby? I frequent the College Station, TX location at least three times a month, spending anywhere from $50 - $150. Today, I actually just needed to pop in to grab some jewelry making items. The aisle had two women working in it and of course they had a huge cart blocking the area I needed to look at. When I asked the lady if she could move her cart a little so that I could grab what I needed, you would have thought I had six horns and on my head! I mean seriously, if you want your customers to shop, then let them shop! Stock or rearrange the items on the aisles, after hours!
This is not the first time I have taken offense to the way the employees act there. No, it is not very Christian-like behavior for a company that seems to promote and thrive on that note! If there was anywhere else, I could find what I needed without having to step foot inside the Hobby Lobby door, I would do so in a nanosecond! HL, you need to get your act together. We, the customers, are what make you successful. Without us, you would be nothing but a garage sale.
I have been to this store at Daphne, AL location for many times and never once I have been treated fairly. I always give everyone the benefit of a doubt and seeing the positive side of it. But, unfortunately and as much I hate to write this bad review, I have to say something about this store to let the public know the ugly side of it. So here it goes. Firstly, the staff act like they were so annoyed whenever I asked a question or whenever I pull out a coupon. Secondly, it is hard to find any staff around whenever you needed help. It is very known that this area is very prejudice against the minority and this store making it even worst. The staff would be very friendly to the majority race of their customer but to a minority like me there is a strong sense of resentment and they are not worried to show it.
It is very disheartening to know that the company are base on a very strong religious belief but they had failed to carry it to their own staff. Not very Christian and shame on them for having such a double standard on customer service. I will avoid this store as much as I could from now on and for those who are the minority race in US, I advise you do the same. I've been to too many parts of the world and never in my life being treated so bad like this before. I'm not the person who like to write a bad review but this store left me with no choice. It is so bad that you can hardly meet any other minority race shopper in this store and I thought I was being paranoid. Yes, not even any minority employees. I hate to bring the race issue but it is too obvious and it's just getting really ugly. Never again Hobby Lobby.
I get HL promotional emails. They say "Free shipping" but when you open it, it's free shipping only on orders $59 or more! What's the big darn deal since that seems to be their normal requirement anyway. Other stores like Joann or Michael's, they send out Free shipping subject line heading emails ONLY when it's actually free with minimum purchase. Often, they have free shipping for just $29 purchase or even less. HL however constantly misleads customers with their "free shipping" no big deal emails. The fact that other stores accept competitor's coupons but HL doesn't, it turns me off. They think high and mighty of themselves which turns me off. As someone else has said, some of the staff in my local MI store have an uppity attitude towards non-white customers. The younger ones are better.
Went into Hobby Lobby in North Myrtle Beach SC two days ago. The employees acted like they would rather step over your dead body than help you. I finally called them from the parking lot to get some help. No numbers and signs on the aisles so I still had to look for what I wanted but at least I knew what aisle it was in. So, I find what I want, 6 half sheets of paper for $11.99 (20 full sheets for 19.11 on eBay). Ok, off to the checkout. One cashier and one other customer. Not a problem except they're talking about receipt and not moving anytime soon. After five other customers pile up behind me, they open a second cashier and suddenly I either, in a non-moving line or behind those five people, that came in AFTER me. I took the third option, walked out.
Hobby Lobby Company Information
- Company Name:
- Hobby Lobby