Hobby Lobby

My husband has Parkinson's and dementia. We were in Hobby Lobby and I had left him for a few minutes. When I came back there was a manager and a police officer there. The manager accused my husband of trying to conceal product. He had his wheelchair because he falls a lot and also had back surgery recently. My husband had been opening packages to see if they would work for what he wanted. Because he didn't have a cart he put them in his wheelchair.

I was recently gifted a bunch of art supplies that I did not need and the person who gave them to me said they bought everything at Hobby Lobby. So I took them to the Lincoln, NE location for an exchange. I did not have a receipt, so I completely understand having to use the lowest price in the last 60 days. But it took them FOREVER to find prices, since none of it is on their computer.

I have only been to Hobby Lobby 3 times, but each time was a complete failure. The store did not carry items that every other hobby shop carries, or the help is non-existent, or, in the case of the frame personnel, they do not know what they are doing. How does Hobby Lobby stay in business?

Many mistakes were made when I brought my late brother's print in to be re-framed. The details are below if you're interested, but in a nut shell, Lisa and Saundra in framing were horrible to deal with. They alternately treated me like a hysterical woman and a common criminal when I asked them to make retribution for their mistakes.

I went to pick up a custom framed picture at Grove City Hobby Lobby. When I gave my name, I was requested to produce a photo identification because I didn’t have my claim check. I found that strange as it was a custom print and it still required payment but I complied. I then was asked did I plan to do additional shopping. I said, "I did plan to shop." I was then told by clerk that she would take picture to register. Implying I may possibly steal the picture. The treatment I was received during this visit was unlike any I had ever received at Hobby Lobby. I consider myself a former loyal customer and will not return.

After leaving Best Buy at the Mall of Georgia I decided to visit the Hobby Lobby which is a few doors down at their new location. I am not a regular but have been several times to their old location. My wife and I are planning a harvest theme for our garden this season. Knowing they would a large selection I started browsing for ideas throughout the store. All of a sudden from out of nowhere a small woman with tablet boldly and aggressively addresses me stating, “Did you need help with something?” Adding insult to injury she says, “You just walking through here like you in a daze!”

Hobby Lobby did not honor 40% off coupon. It was not on the "excluded" list and corporate apologized but did not offer any resolve. Don't waste your time shopping there because they might do the same to you at the register!

I feel it's necessary to give a little background information. I'm in Hobby Lobby at least twice a week and solely rely on Hobby Lobby to purchase the materials I use for my business. I have spent tens of thousands of dollars each year in Hobby Lobby between materials for my business, decor for my home, and gifts for others. I had a minor issue with a product I purchased from Hobby Lobby last week. The pack of magnets that I purchased (which were quite expensive, might I add) was short one magnet. Because I experienced issues twice when returning products to Hobby Lobby (my money was never refunded to my bank account - called Hobby Lobby both times and the issue was never fixed), I decided to e-mail corporate to let them know of my issue to see if there was any recourse.

A needlepoint kit made by HB with poorly made instructions. When I emailed them about it I then spent the next 16 days basically asking the same thing over and over, a blow up of the chart. All were ignored by "Brianna". When I spoke to her "boss" Jennifer I was just as disappointed in her response. She tried to justify their responses to my continual request for a blow up of the chart. I had to get it blown up myself at a cost of $2.80 which they refused to reimburse me for. They DO NOT stand behind the products they make and sell. Talking to their CS is like talking to a brick wall. Terrible company.

I placed an order on June 28th that was well over $100 and had to pay $26 for shipping on items that were less than 7 lbs. Not only was the box poorly secured, but shipping should have been free. I contacted Customer Service when they offered free shipping not even a week later and they refused to reimburse me for the cost of shipping, even after I sent a photo of the box, because I was outside of the promotional window. I will not be doing business with them again. And the garlands I purchased have leaves falling off left and right. Amen. They were 50% off.

I visited a Hobby Lobby store in Anaheim, CA when I first moved to this area about a year ago. This is not a Christian based company. There is a lot of worldly wisdom in this store with a tiny bit of Jesus thrown in for good measure. This is like calling Barnes and Nobles a Christian Book Store because they have a section for Bibles. I am boycotting this store until they get honest with themselves and until they make this an outstanding place for people to work. Every salesperson in that store looked totally done and very angry.

Have had an ABSOLUTE terrible experience with them about returning an item that they stole money from me on. I was in a hurry, so I ran inside and ran up to the cash register and was the first person in line. The girl said that she did not know how to do a return, so the guy behind her, training her, took my stuff and did not even ask me if it was okay but told me to let the people behind me go and just started ringing them up. Because he said that the return was going to take a while. So he took all of my things behind the cash register and was going through everything and marking off on my receipt what I was returning while the other girl was ringing up several people ahead of me.

Saturday, May 26th, I went to Hobby Lobby in Seekonk, MA to purchase Art Resin with the 40% coupon. However, I was denied the purchase with the excuse that the package has a Your Price emblem WHICH IS PART OF THE PACKAGE, from Art Resin, NOT a Hobby Lobby STICKER/price tag on it. This emblem is printed on the cardboard, inside the heat sealed hard packaging and not the regular external 'regular price/Your price sticker.

I went to visit and look for good stuff in Hobby Lobby Edmond branch (Danforth Road) last April 28, 2018. While shopping around I saw the ceramic stuff and start putting in my cart since it’s 40% off. Good deal. Then I saw this white platter with a standee. I look around to ask if I buy the platter will the standee goes with it or should I buy it separate since there is no tag price. I saw this tall bald guy with a Hobby Lobby ID and asked him. I even call him Sir, "Is this standee goes with the platter or I need to buy it separated”? His respond was, "You got to buy it separate (NO SMILE looks at me like I’m stupid!)" To avoid hassle I asked him, "Does the counter knows the price since no tag price was attached to it." He said “Yes," then walk away without asking if is there anything is need, etc.

I purchased an item for the regular price and realized afterwards I needed another frame. I immediately went back into the store and purchased another frame. The cashier told me the amount, which was 50% off. I explained the previous purchase was not discounted. The cost was very minimal; however, I wanted them to see the difference. They ask for the manager, Tom who looked at the receipt and he told me, "You definitely got something you didn't deserve ". The cashier acted afraid of him, emphasizing it wasn't me, I did it right.

I recently went to the Hobby Lobby in Lakewood WA. I was very discriminated against by a sales rep. I have never been treated so, in any business. I was called a derogatory name and then was discriminated against by this store. I ask to speak to the manager and the manager never came to address the problem. This company is very discriminating in how the employees treat other people.

Long story short, cashier was useless - would not/could not answer simple questions or provide any service whatsoever, ignored me while I stood there (right after I made my purchase) with a simple issue, then rudely told me she couldn't help. She kept her back to me the entire time. The lady behind me was so pissed at how I was treated, she called the manager! The manager was less than helpful. The entire place is staffed by Stepford people who all look like they despise both their jobs AND the customer.

I and two of my girlfriends went to Hobby Lobby early on a Saturday morning. We have been doing this for years now. We were followed around the store and then followed out to the parking lot when we were done with our purchases. One of the employees that looked like a manager actually took a picture of the back of my girlfriend's truck. We called corporate and were not given any explanation for the way we were treated and for the invasion of our privacy (the picture). None of us or our friends and family will be shopping at Hobby Lobby anymore. They treat their customers poorly to say the very least.

Thank you Hobby Lobby for putting all your yarn on sale. I love this yarn is a great yarn. And with the 30% off on all yarn allowed me to stock up today. And will be going back to buy more this week. Hope you start doing this sale more often... My only problem is I always come out with more than just yarn. I can stay in your store for hours... I also wish you did the coupons on the total sale. Like some of the other big name craft stores.

I love shopping the clearance aisle because I can find expensive products for a cheap price and get to try out things I'd otherwise not get to try. I found some cardboard product pacers that they use for more expensive items (so they can't be stolen) and decided to get them. It was a great deal. I went to go pay and was rung up appropriately. She called the office to have the products brought to the register, as those products are kept in the office until paid for. Great! Well the manager calls up and says he can't locate the products and won't be honoring the prices. Truly false advertising!

I shop at Hobby Lobby frequently and it seems as if every time I visit this store there is a security alert. It happens so often that it starts to feel normal. When I first walk in the door and go to the first aisle, someone will get on the intercom and say security scan a certain area. As I move to another aisle the intercom will then say security scan a new area. When I return back to the same area I just left to make sure I’m not crazy, the intercom will say security scan the same area they announced when I walked in the door. What are the odds of this happening every time I visit this store. I continue to shop because I’ve convinced myself I’m being paranoid and then the intercom mentions that they have Oxnard PD on a phone extension number.

I just tried to return some fabric to Hobby Lobby which my son purchased (paying cash) less than two weeks ago. I had the receipt. My return was refused because I didn't have the "pink receipt" from the fabric department. Apparently, the price isn't an indicator of what you actually received and what you paid?? Back home I went. Dug through three wastebaskets and two trash bags which had the remnants of mine and my son's Christmas crafting extravaganzas. I found the "pink receipt." The Pink Receipt has NOTHING relating to which fabric was cut or how priced. It is handwritten. It has the yardage - "1" and a price next to it.

I have never been so embarrassed. I walked into Hobby Lobby to return items. I go to this store several times a week because it's close to my doctors and I'm a card maker and crafter. I'm always friendly to everyone but today was different. I stand in line to return and when I get there I explain I do not have a receipt and understood if they could not accept that. I have never returned or exchanged items there but have stood in line while others have. They give you your money or store credit. But for me they called the manager and he was very rude from the start. I was interrogated about what store they were from and told they were going to verify my purchase in a very accusing tone.

I ordered a shelf online from Hobby Lobby and when I received the package in the mail, it was completely broken. I kept my receipt and took it back to Hobby Lobby and expressed my situation and asked for my money back. They told me they can't accept my return because it is damaged. I said "well I didn't damage it, and that it was delivered to me that way". The lady called the manager Bryan from the Allen Store, and he came up and told me very rudely, we can't take it back and said I would have to call corporate and tell them, and I have to send it back. What the hell? I'm not using my money, or my gas to ship crap back that was damaged. I have lost total interest in Hobby Lobby. You would think a Manager would be respectful and nice, especially since it is Christmas time, instead Mr. ** Scrouge informed me of Hobby Lobby's new return policy.

The store has sales signs everywhere. Today they had 50% off signs above shelves of products. I picked out items right below the signs, thinking I was getting 50% off. When I got to the register, the clerk said some of the items aren't on sale, because they are not made of particular materials. I had picked out some decorative switch plates that were right below the sign, but the clerk said they are made of resin not metal or wood, so aren't for sale!! How am I suppose to know what materials they are? It's a ploy to get you to buy it once you're checking it out. I kept the switch plates, but refused to buy other items that weren't on sale. It is misleading advertising to say the least. And they call themselves Christians... What a joke!!

I've shopped at Hobby Lobby many of times and most of the time I have no complaints. However, today pushed me over the edge. In Jackson, TN I came across a luggage box with the Paris theme on it and I wanted it. The tag said it was marked down from $100 to $60. I opened it and it had two smaller boxes inside of it. Didn't see a price tag on them so like a normal person you assume it's a set. Get to the register and she starts ringing them up separately. So this is almost to the line of false advertisement. If they are separate then they should be sitting out separately. The women were quite rude too in explaining it as well. So very unhappy and disappointed!

Hobby Lobby manager in Helena Montana walked up to my husband and I (we live in a small town) and accused us of writing bad checks. He got in my husband's face and said he "recognized" him and that we were not allowed to leave and that he would call police! He was WRONG! He shouted at us in front of customers claiming we wrote bad checks over a year ago which didn't happen. He then tried to detain us and told us we couldn't leave as we stood there in the store with our infant daughter and everyone staring. I called corporate about this and we left the store... this manager was aggressive and rude and violated their own policy even if it were a real issue of us doing something wrong! I will never ever shop at the Helena Hobby Lobby again!

My 16 year old son and I went to the Hobby Lobby store in Coral Springs, Florida last week. He has Autism and carries around a pointer for comfort. We went into the store, but they didn't have what I was looking for, so we left. Right outside the door, a young clerk stopped us and asked if we were paying for that. I didn't have anything in my hands, so I looked at my son.

MGR Tracie in need of TRAINING - RTN at store 196 - My daughter needed supplies to build a pyramid for a school history project. We bought a number of items, including a great deal of floral foam in different shapes, sizes and conditions, uncertain what would work best and how much we would need. Some of the foam was dented and poked, but we didn't care because we were planning to cut, shave and/or hot glue it into a pyramid shape. When we checked out, the clerk didn't mention anything about the foam having imperfections.

Hobby Lobby Is A Front For the Peoples Republic of China - I love the selection at Hobby Lobby and the stores are all clean, well-organized and stock plenty of stuff. Problem is, MOST of that "stuff" is "Made in China", not "Made in the USA". Notice that on any given Saturday, most Hobby Lobby stores do not have a large staff on hand in the store - except at the registers to get customers out of the stores quickly. Try to ask a question or get a price scanned and you may be searching for a while. Their model for day-to-day operation seems to be "bare bones" except to ring up the profits for the Green Family, worth over $6 Billion Dollars as of 2017. Owner and CEO David Green is #234 on Forbes List of International Billionaires. Capitalism is Great, but Hobby Lobby's supply partners are not Capitalists in any sense.