Hobby Lobby Reviews

ALISHA L keeps a professional poise at all times while Multitasking (being able to do several things at the same time. In some instances, she’s doubling as Sales Personnel, performing both jobs Simultaneously). I witnessed this with a purchaser in front of me at the cash register. ALISHA L has Adaptability (working in an environment that may deal with a lot of customer pressure). I give her a Lot-of-Credit for accommodating some customers’ unwarranted negative attitude displayed in public. I’m just stating ALISHA L; Cashier, is always at the Brunt of What Angry Customers’ Dish-Out to HER. Listening intently to customers and understanding what their predicaments entail’s a Very Important role as her as a Hobby Lobby Cashier. ALISHA L... “KUDOS” (praise and honor for your achievements) being a Vital... Frontline West Allis - West Allis Towne Center’s Hobby Lobby Employee and Representative.

To put it BLUNTLY about Hobby Lobby Employee ALISHA L.

10. Listening: As a Hobby Lobby Cashier, she is always at the brunt of what angry customers dish out to her. Listening intently to customers and understanding what their predicaments entail is very important in the role of As a Hobby Lobby Cashier.

I walked in just to browse, hands completely empty, and within minutes, employees were loudly talking about what I was wearing — commenting on my jacket, my outfit, like I was trying to hide something. Then they straight-up accused me of stealing while I was still in the first aisle. No evidence, no reason — just immediate suspicion. And the worst part? I kept hearing them yell across the store, “Security! Rotate the cameras!” so they could zoom in and follow my every move like I was a thief. It’s humiliating, invasive, and creates a paranoid, hostile environment where innocent shoppers feel stalked and judged based on nothing but how they look or what they’re wearing.

This isn’t just one bad day — it’s how this Coon Rapids store operates. They profile customers, gossip openly about people’s appearances, make false accusations the moment you enter, and obsessively rotate security cameras to harass you. Managers and staff act like they’re running a prison instead of a craft store. I’ve heard from others in the area that the same thing happens constantly: families get followed, people get berated for “looking suspicious,” and the whole vibe is one of distrust and aggression.

On top of that, they’ve been sued for disability discrimination — refusing a reasonable accommodation for an employee with anxiety, depression, and PTSD who needed her trained service dog, then firing her. They had to pay $50,000 to settle. They also lost a court case in Illinois for discriminating against a longtime transgender employee by denying her access to the women’s restroom that matched her gender identity, dragging it out for over 11 years before being ordered to pay her at least $220,000. Reports of hostile treatment toward certain customers show they quickly turn exclusionary and judgmental.

The regular shopping experience here is miserable too: endless lines with only one register open while staff stand around gossiping. Rude employees who act annoyed that you’re even there. Understaffed chaos, damaged or missing items, and zero accountability when you complain. They’ve furloughed workers, slashed pay, and left employees hanging with little support during tough times.

This Coon Rapids Hobby Lobby harasses customers by accusing them of stealing based on what they’re wearing, constantly demanding camera rotations to follow people, discriminates against disabled and transgender individuals, and provides some of the worst, most suspicious service imaginable. They create an atmosphere of fear and hostility instead of anything welcoming.

Why give your money to a store that makes you feel like a criminal just for shopping? There are better craft stores — Michael’s, Joann Fabrics, or online options — that treat people with basic respect instead of paranoia and profiling. ZERO STARS. No stars. They deserve nothing. Boycott this Coon Rapids Hobby Lobby completely. Do not shop here. Do not support this discriminatory, harassing, camera-obsessed behavior. I’m never going back, and if you value being treated like a decent human being, you won’t either.

Original Review: March 21, 2026

Purchased several items here on March 20th to include 2 bags of candy making chocolate; milk chocolate and vanilla. When arriving home the chocolates were not in any of the bags or the car. Searched thoroughly. My daughter returned to store today with receipt of purchase and was told the security camera review says the chocolates were in a smaller bag and placed within a larger bag. False, a lie. The only small bag within a large bag contained my daughter's nail art supplies, seam tape, and jewelry glue.

The cashier may or may not have been aware the chocolates did not make into our bags. They were the first items scanned and cashier specifically bagged them separate and kept aside as she did not want chocolates bagged with next items which were wax melts. After that was spring shop ceramic items, nail art supplies, t-shirts, then some yarn skeins, none of which she wanted to include the chocolates in. Kept asking if I wanted items bagged separately.

Chocolates never made it into our take home bags, that's a fact. Either cashier was confused or she was trying to create confusion. It was a very odd checkout experience. What I will say is whomever the person was reviewing security on this matter was full of it and stole from me, and possibly the cashier did so intentionally. This is customer theft. How much fraud is going on in Hobby Lobby stores between cashier's and security? This needs to be investigated. I am owed a refund for chocolates not received. Have spent major $$ over the years at this store, but never again, not a penny.

I did not, and instead I got an email that morning telling me I would have to go into the store to purchase said items. The items were out of stock at my local store, so I was not able to purchase the items. I informed them of my disappointment in the way they "resolved" this issue as I have made many orders for my church where the billing address was a PO BOX and I had it shipped to my personal address and never had any issues. They did not respond to my email of disappointment or answer my questions. Now I am unable to purchase anything online, even as a guest because it will give me the same error no matter what. I tried purchasing as a guest and using the same address as the billing and still received the error message. In today's world it is great to have a secure checkout but one that completely blocks you like this is ridiculous as sometimes it is easier for me to purchase online vs. going into the store. This has got to be fixed or updated.

I am a U.S. Army veteran and a loyal customer, and I have shopped at this location many times. The saddest part is that even the cashiers recognized us and mentioned that the situation could have been handled differently and that a small adjustment like that has been done before. As someone who is also a manager, I know that situations like this can be handled with better customer service and fairness. I wasn’t asking for anything unreasonable—just a small discount on a clearly damaged item. Because of how this was handled, I will no longer be shopping at the Gunbarrel Road location in Chattanooga. I hope the store reviews how situations like this are handled so other loyal customers are treated with more respect.

It took him over 20 minutes just to check out after he wandered the store for 15 minutes trying to find someone that would actually help. I called corporate & was told that is a discussion I needed to have with the manager at the store. Gave her my name & number. Waited 5 days & NOTHING! I called customer service back and informed her I still have not heard from the manager. And…… NOTHING! No customer service skills at all. They say they are a Christian Store, closed on Sundays yet their customer service is horrible! Plus, they got rid of the 50% off coupons. Very disappointing!