Hobby Lobby

I was shopping in Redding CA store and I buy 300 stamp pkg. I go out to the car and look at them and count how many, only 210 so go back into store 10 minutes later with receipt and is told they will not return because it's consider a collectable. Keep in mind I had a receipt and item is under 5.00 because I used a coupon. Kept me waiting for 30 min. Great customer service so return everything else I bought will return other items I have at home and will never shop their again and will tell everyone I know that they do not follow posted return policy. Also told they would never sell anything that was missing parts and "I am not saying you took the missing stamps but collectors do."

We purchased a 4' x 5' wooden frame with stretched canvas. After we created a design, we noticed the frame was bowed. We tried to slightly bend the frame, and it snapped. We called the store and corporate. Even though Hobby Lobby's refund policy is stated on its website, the manager at the Harrisburg store said we could only exchange the frame for another one. We didn't want another one since the first one was bowed. We called corporate and asked for the manufacturer's name, and corporate could NOT release the manufacturer name since the company is located in Vietnam??? Totally disgusted with this store and will NEVER shop there again. I advise the same for other consumers.

I was referred to this store by a business associate in the retail business. Like President Steve Green of Hobby Lobby I am a speaker on both business and philanthropy interests, always focusing on how my faith intersects with my life endeavors. My first day at the store was on 07/30/2020. I visit 9 of their different store locations a week. Every week god willing. The reason for this is because I am doing my holiday shopping. I also too purchase some things for my home. I feel that with every purchase that I make, I'm giving back to a store that has the same interests that I have. I buy in bulk. Each store is limited on quantity.

I ordered a cricut online and they voided my order. The lady at corporate Loretta said that I used a coupon when I shouldn’t.... I NEVER used a coupon. It states in the coupon that it cannot be applied to a cricut so how am I to use it? Then Loretta said that the sales price was an “accident”. It was on sale for $199. As soon as I seen my order was voided out I called. Spoke to Catelyn. This was yesterday and she confirmed with her supervisor that I would receive for the sales price of $199. Idk if they sold more than expected with the sales price and are now canceling new orders. But one person says one thing and the other says something else. This is corporate. They were not helpful, they were rude. OK I’m sorry not all of corporate just Loretta. I will not be ordering for Hobby Lobby anymore. First time and it was a bad experience and talking to corporate made it worse.

I was questioned as to why I was purchasing an item because the cashier felt I was supporting the police by buying it. It was a Paw Patrol, police dog, Chase. Yes - I do indeed support the police. I will not however, support a place that doesn’t.

I was very unwelcome today 6/11/2020.. 01:32 PM. The cashier was So so rude to us.. She threw me the money! Maybe because I am latin+hispanic?.. I love my close store at Savannah.. But this time this lady was angry, not sympathetic to customers, serious, not good manners to serve customers!... I just wanted to give my opinion and let you know what happened to me this afternoon. God bless you and have a nice day. Cashier name: **. S-612 R-2 HOBBY-LOBBY STORE #612, 11140 Abercorn Street, Savannah, GA 31419.

I ordered from Hobby Lobby 3 times since March (during Covid closures) and all 3 times item arrived broken or damaged. It’s very frustrating having to go through the entire return process AND the fact that items are never packaged securely or protected from the elements.

My order with Hobby Lobby is lost in transit. You can't call this company and talk to anyone because they won't allow it. The recording says to write to them instead. You can't write to them and get a response because they won't respond! I keep writing with NO response at all. Horrible customer service. Now, I am just waiting until I can contest the CC charges.

I do enjoy shopping at Hobby Lobby in the store. However due to quarantine they were closed so I ordered a $100 lantern thinking that they would package it with comment since like other places I've ordered from. When I received my lantern the box had no fragile stickers and no "this side up" stickers. When I opened the box it had no cushioning to prevent movement. My lanterns top was completely smashed in. The door was torn off. The hinges and the glass was shattered. I called multiple stores to see if I can bring it in for an exchange. Luckily one store had only one in stock. They said they will hold it for an exchange. Hopefully when I get there everything will go well. Whoever is in charge of packaging needs to have more common sense. Beware before ordering online.

I made a purchase for a 24x36 frame. I am not sure if because the box was big or because we are in quarantine my merchandise arrived broken. The box in the outside had a hole so the inside was broken as well. I have emailed the company over 8 times with no reply. I have tried calling so I can get a return slip with no success. When you call the main number it tell you they are not available and to try online. What makes me mad is the fact that when I made the purchase they were available but to return nobody seems to care. I may lose out on 75.00 dollars and it's okay but as an essential employee who has been working hard through covid to make 75 dollars it hurts to lose it with no fault. I will never make a purchase in this store again. I have learned about Joann craft store, this is where I will make all purchases moving forward.