Hobby Lobby

I got to the Monaco location in Denver, Colorado often. I bought a little sugar bowl and when I got home, realized the cashier only bagged the top. After checking my car and having my friend check her bag, I drove all the way back. I presented the cashier with the receipt and the top of the bowl, cashier says she will have to have manager "check the tapes". 2 minutes later manager walks up insisting that it was put in bag and that "a picture is worth a thousand words". If I were trying to grift the hobby lobby, I think it would be for something other that half of a ten dollar knick knack. One corporate complaint later, and I've learned my lesson to drive the extra ten minutes to better craft store. Manager seems to be on quite the power trip for a dude working retail in his 60

I see all these bad reviews for Hobby Lobby on here and I got to say that I have had a great experience every time I have gone in to Hobby Lobby! The manager (Julie) is always running around the store busy as ever but yet always goes out of her way to ask if I need any help? She does it with all customers! The employees have always been helpful as well! Most of the ones complaining on this site sound like spoiled brats who didn’t get their way! I will continue my shopping with Hobby Lobby for as long as they’re alive!

THANK YOU CAMILLE! I received exceptional customer service this weekend at the Hobby Lobby store in Athens, GA. It is the weekend before Christmas and I expected my shopping experience to be very hectic. It was not, thanks to Camille! She was working in the framing department and went above and beyond to take care of my framing needs. Camille was very professional and went out of her way to accommodate my needs in a very timely manner. Thank you for your time and attention, I will definitely shop at Hobby Lobby more often!

I went to a Hobby Lobby today to buy an item using their 40% off coupon. There was a yellow price tag on the item, which apparently meant it didn't qualify for the coupon. Okay. What about a price match from another store? The first store that I visited flat out told me 'no, we don't do any price matching whatsoever'. I spoke to a manager who confirmed this statement. This is straight from the FAQ on their site: "Do you honor competitors’ ads? We do honor competitors’ ads in-store if a specific price is listed and we stock the exact same item. However, we do not honor competitors’ "percent off" ads or coupons. We exclude all Holiday door buster ads, Cricut, Silhouette, Sizzix, Cuttlebug, Simplicity & McCall's patterns, clearance, and closeout items from this policy. Sorry, competitors’ ads are not honored online."

I entered Hobby Lobby with a bag of items to return and went directly to the Return Only register. There was no clerk at the register and I was the only one in line. I waited for several minutes and still no clerk. I noticed several other people had come along and got in line at the next register so I left the Return Only line to ask an employee wearing a Service Manager lanyard if I needed to be in the return line. She said, "Yes, that's the only register accepting returns, here comes the clerk now." So I walked back to the register and the clerk told me I had to get in line behind all the other people who had been waiting. I told her I had been there first but I left to find an employee to ask if I was in an open line since no one was at the register.

I was recently in your Smokey Point, WA store and the overall experience was as expected. Staff was not very knowledgeable, but that is expected this time of year with all the seasonal staff. I work in retail so I understand. However the issue I have is with how your management treats the children of your patrons. My daughter (4) was playing with some of the stuff animals that are strategically put by the registers to make parents life difficult when leaving the store. She was sitting on the floor playing with the stuffed animals In my sight at the beginning of the aisle. There was nobody in line after me and nobody blocking my view or waiting on me.

Only two lines were open about eleven o'clock the Monday morning after Thanksgiving. Hobby Lobby had been closed on Sunday after Thanksgiving, of course. And AS USUAL, there were TWELVE people in each line for the two check-out people. The line system isn't fair anyway with next come, next serve type of line like some places do like BB&B and banks and others. For handicapped people, like myself, standing for long periods is out of the question. Lack of planning or care for customers is rampant as many employees are mindlessly stocking shelves already stocked with the same items while TWELVE people in each line wait and wait. I left. I left with three items still in buggy. They have NO respect for us, so why should I respect them? This line waiting is an ALWAYS affair and people in line stand there and complain and complain and complain. GREAT items. HORRIBLE CUSTOMER CARE AND WE ARE THE ONES WITH THE WALLETS!!!

This is the email I sent to Hobby Lobby. If I could give a -10 star review, I would. (Today is December 8) You can’t contact customer service past 5 CST or weekends, which makes it very difficult to speak directly to them if you are a working person on the east coast. Order Number *******. "Your customer service and shipping is quite possibly the worst I have ever had to deal with. I placed my online order November 28th. It took until December 6 to show that it had shipped. Not once have I received an email with a tracking number.

I have went into this same Hobby Lobby several times now, and each time I’ve went I’ve had the same experience! Me and any other person I’ve went in there with for some reason have been blatantly followed around like we were common thieves! Now I’ve never stole a thing from there or anywhere for that matter so am extremely confused about why? And then today again I’m in there shopping and the longer I was looking around to get what I wanted the more I noticed different employees trying to look like they were just passing by or putting stuff away only to see them all gather together to stare at me and my child trying to pick out items! I then put back everything I had in my cart and left!!!

My husband has Parkinson's and dementia. We were in Hobby Lobby and I had left him for a few minutes. When I came back there was a manager and a police officer there. The manager accused my husband of trying to conceal product. He had his wheelchair because he falls a lot and also had back surgery recently. My husband had been opening packages to see if they would work for what he wanted. Because he didn't have a cart he put them in his wheelchair.

I was recently gifted a bunch of art supplies that I did not need and the person who gave them to me said they bought everything at Hobby Lobby. So I took them to the Lincoln, NE location for an exchange. I did not have a receipt, so I completely understand having to use the lowest price in the last 60 days. But it took them FOREVER to find prices, since none of it is on their computer.

I have only been to Hobby Lobby 3 times, but each time was a complete failure. The store did not carry items that every other hobby shop carries, or the help is non-existent, or, in the case of the frame personnel, they do not know what they are doing. How does Hobby Lobby stay in business?

Many mistakes were made when I brought my late brother's print in to be re-framed. The details are below if you're interested, but in a nut shell, Lisa and Saundra in framing were horrible to deal with. They alternately treated me like a hysterical woman and a common criminal when I asked them to make retribution for their mistakes.

I went to pick up a custom framed picture at Grove City Hobby Lobby. When I gave my name, I was requested to produce a photo identification because I didn’t have my claim check. I found that strange as it was a custom print and it still required payment but I complied. I then was asked did I plan to do additional shopping. I said, "I did plan to shop." I was then told by clerk that she would take picture to register. Implying I may possibly steal the picture. The treatment I was received during this visit was unlike any I had ever received at Hobby Lobby. I consider myself a former loyal customer and will not return.

After leaving Best Buy at the Mall of Georgia I decided to visit the Hobby Lobby which is a few doors down at their new location. I am not a regular but have been several times to their old location. My wife and I are planning a harvest theme for our garden this season. Knowing they would a large selection I started browsing for ideas throughout the store. All of a sudden from out of nowhere a small woman with tablet boldly and aggressively addresses me stating, “Did you need help with something?” Adding insult to injury she says, “You just walking through here like you in a daze!”

Hobby Lobby did not honor 40% off coupon. It was not on the "excluded" list and corporate apologized but did not offer any resolve. Don't waste your time shopping there because they might do the same to you at the register!

I feel it's necessary to give a little background information. I'm in Hobby Lobby at least twice a week and solely rely on Hobby Lobby to purchase the materials I use for my business. I have spent tens of thousands of dollars each year in Hobby Lobby between materials for my business, decor for my home, and gifts for others. I had a minor issue with a product I purchased from Hobby Lobby last week. The pack of magnets that I purchased (which were quite expensive, might I add) was short one magnet. Because I experienced issues twice when returning products to Hobby Lobby (my money was never refunded to my bank account - called Hobby Lobby both times and the issue was never fixed), I decided to e-mail corporate to let them know of my issue to see if there was any recourse.

A needlepoint kit made by HB with poorly made instructions. When I emailed them about it I then spent the next 16 days basically asking the same thing over and over, a blow up of the chart. All were ignored by "Brianna". When I spoke to her "boss" Jennifer I was just as disappointed in her response. She tried to justify their responses to my continual request for a blow up of the chart. I had to get it blown up myself at a cost of $2.80 which they refused to reimburse me for. They DO NOT stand behind the products they make and sell. Talking to their CS is like talking to a brick wall. Terrible company.

I placed an order on June 28th that was well over $100 and had to pay $26 for shipping on items that were less than 7 lbs. Not only was the box poorly secured, but shipping should have been free. I contacted Customer Service when they offered free shipping not even a week later and they refused to reimburse me for the cost of shipping, even after I sent a photo of the box, because I was outside of the promotional window. I will not be doing business with them again. And the garlands I purchased have leaves falling off left and right. Amen. They were 50% off.

I visited a Hobby Lobby store in Anaheim, CA when I first moved to this area about a year ago. This is not a Christian based company. There is a lot of worldly wisdom in this store with a tiny bit of Jesus thrown in for good measure. This is like calling Barnes and Nobles a Christian Book Store because they have a section for Bibles. I am boycotting this store until they get honest with themselves and until they make this an outstanding place for people to work. Every salesperson in that store looked totally done and very angry.

Have had an ABSOLUTE terrible experience with them about returning an item that they stole money from me on. I was in a hurry, so I ran inside and ran up to the cash register and was the first person in line. The girl said that she did not know how to do a return, so the guy behind her, training her, took my stuff and did not even ask me if it was okay but told me to let the people behind me go and just started ringing them up. Because he said that the return was going to take a while. So he took all of my things behind the cash register and was going through everything and marking off on my receipt what I was returning while the other girl was ringing up several people ahead of me.

Saturday, May 26th, I went to Hobby Lobby in Seekonk, MA to purchase Art Resin with the 40% coupon. However, I was denied the purchase with the excuse that the package has a Your Price emblem WHICH IS PART OF THE PACKAGE, from Art Resin, NOT a Hobby Lobby STICKER/price tag on it. This emblem is printed on the cardboard, inside the heat sealed hard packaging and not the regular external 'regular price/Your price sticker.

I went to visit and look for good stuff in Hobby Lobby Edmond branch (Danforth Road) last April 28, 2018. While shopping around I saw the ceramic stuff and start putting in my cart since it’s 40% off. Good deal. Then I saw this white platter with a standee. I look around to ask if I buy the platter will the standee goes with it or should I buy it separate since there is no tag price. I saw this tall bald guy with a Hobby Lobby ID and asked him. I even call him Sir, "Is this standee goes with the platter or I need to buy it separated”? His respond was, "You got to buy it separate (NO SMILE looks at me like I’m stupid!)" To avoid hassle I asked him, "Does the counter knows the price since no tag price was attached to it." He said “Yes," then walk away without asking if is there anything is need, etc.

I purchased an item for the regular price and realized afterwards I needed another frame. I immediately went back into the store and purchased another frame. The cashier told me the amount, which was 50% off. I explained the previous purchase was not discounted. The cost was very minimal; however, I wanted them to see the difference. They ask for the manager, Tom who looked at the receipt and he told me, "You definitely got something you didn't deserve ". The cashier acted afraid of him, emphasizing it wasn't me, I did it right.

I recently went to the Hobby Lobby in Lakewood WA. I was very discriminated against by a sales rep. I have never been treated so, in any business. I was called a derogatory name and then was discriminated against by this store. I ask to speak to the manager and the manager never came to address the problem. This company is very discriminating in how the employees treat other people.

Long story short, cashier was useless - would not/could not answer simple questions or provide any service whatsoever, ignored me while I stood there (right after I made my purchase) with a simple issue, then rudely told me she couldn't help. She kept her back to me the entire time. The lady behind me was so pissed at how I was treated, she called the manager! The manager was less than helpful. The entire place is staffed by Stepford people who all look like they despise both their jobs AND the customer.

I and two of my girlfriends went to Hobby Lobby early on a Saturday morning. We have been doing this for years now. We were followed around the store and then followed out to the parking lot when we were done with our purchases. One of the employees that looked like a manager actually took a picture of the back of my girlfriend's truck. We called corporate and were not given any explanation for the way we were treated and for the invasion of our privacy (the picture). None of us or our friends and family will be shopping at Hobby Lobby anymore. They treat their customers poorly to say the very least.

Thank you Hobby Lobby for putting all your yarn on sale. I love this yarn is a great yarn. And with the 30% off on all yarn allowed me to stock up today. And will be going back to buy more this week. Hope you start doing this sale more often... My only problem is I always come out with more than just yarn. I can stay in your store for hours... I also wish you did the coupons on the total sale. Like some of the other big name craft stores.

I love shopping the clearance aisle because I can find expensive products for a cheap price and get to try out things I'd otherwise not get to try. I found some cardboard product pacers that they use for more expensive items (so they can't be stolen) and decided to get them. It was a great deal. I went to go pay and was rung up appropriately. She called the office to have the products brought to the register, as those products are kept in the office until paid for. Great! Well the manager calls up and says he can't locate the products and won't be honoring the prices. Truly false advertising!

I shop at Hobby Lobby frequently and it seems as if every time I visit this store there is a security alert. It happens so often that it starts to feel normal. When I first walk in the door and go to the first aisle, someone will get on the intercom and say security scan a certain area. As I move to another aisle the intercom will then say security scan a new area. When I return back to the same area I just left to make sure I’m not crazy, the intercom will say security scan the same area they announced when I walked in the door. What are the odds of this happening every time I visit this store. I continue to shop because I’ve convinced myself I’m being paranoid and then the intercom mentions that they have Oxnard PD on a phone extension number.