Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Hobby Lobby
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Hobby Lobby Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,241,839 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I was in the Bay Shore store for custom frames and Stephanie helped me out to finish my parent diamond art with the perfect matt to go around the piece and it turned out awesome. She was nice and polite.
I had entrusted the Hobby Lobby framing dept at the Forum, in Selma Texas with one of our most treasured possession; my son's College Diploma - Biggest mistake of my life! I gave them a pristine, carefully preserved important original Document that they haphazardly creased, gauged and dirtied it up. They left a dirty schmutz on the Diploma, framed it, and stupidly thought we wouldn't notice the obvious stain, dent & creases. The Mgr offered a measly 30% as compensation, As If That could erase the irrevocable damage. I was so angry, grieved and beyond words at that point... Fighting back the tears, I decide to just take my framed piece (damaged as it was) and take the business & money I was planning to spend there, to another more responsible store. I will certainly NEVER return to Hobby Lobby and I will most certainly discourage anyone & everyone I know from going to Hobby Lobby! Their incompetence will devastate you.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I have shopped at Holly Lobby for years but lately service at cash register is awful. The salesperson is a talker and there is always a long line Always. Today an item was not priced so we waited in a long line to get the manager to come to register to find out what the sales rep wanted to tell her. Then she went to find out price. Somebody should figure out a better way for service. I left. Not worth aggravation. I am not alone in this. My husband, daughter and I all believe there is a better way to handle your purchases. Heck a self serve would have been faster. Lois
I have bought many things for my place at the Springfield, OR store. The last two times I was followed extensively and when I went up to check out the cashier announced over the intercom "Springfield Police Line 2." She looked right at me with a contemptuous look on her face. I remembered hearing the same announcement the previous visit at about the same time, when I was almost done. Then when I finally got done I felt someone still watching me and turned around to see a female employee follow me out then do an about face. I'm not a paranoid person and used to work in Loss Prevention. They are setting themselves up for litigation because I will be recording them with my glasses.
Placed order on 7/1, received email that they canceled order, for no reason whatsoever on 7/5. Took 24 hours for them to reorder. Charged card second time, yet another phone call to get that reversed. Never received email with tracking number, received. Incorrect tracking number on 7/8. Received email on 7/10 stating one item was unavailable! Still no correct tracking number. 7/10 received tracking number, item had only a label created and had not been received by shipper yet!! They have refused to cancel my order until I receive it and ship it back! I will never spend one penny at any Hobby Lobby, online or in store, again.
This review is based on my experience returning an item that was unknowingly damaged upon purchasing it. This item had a 90 day return policy. So once we discovered it was damaged, and found out there were not any replacements at either location, we did not rush to get it returned right away. We purchased the item in November, and returned in January.
Upon getting in the return line, there were 2 customers in front of us. After the 1st customer, Sharon E. scanned in the 2nd customers items. While the 2nd customer was preparing to pay, Sharon starts dusting the counter because it was "gritty" (Sharon's words). I noticed a few times she even allowed the duster to swipe past the customers arm. There is a time and place to do something like that. The duster looked moderately used and shouldn't be around customers. Specifically for the dust factor and so you are not flicking "grit" all over the place when you are helping a customer.
Once we got to the register we explained to Sharon about our return. Our conversation did not go smoothly. She asked for Krista (front end supervisor maybe) to come over and Sharon explained to Krista the situation. Sharon sounded skeptical of our return as she explained it to Krista. Krista's response was very appropriate for someone working in customer service. She told us she just had to call Andrew (assistant manager?) to okay the return since it was a higher price item. She explained to him over the phone our situation in a much more appropriate and friendly tone than Sharon had previously. Krista then told us Andrew just wanted to come up and have a look at the item. Totally understandable. Andrew approached and the first thing he said was "Explain to me why this is getting returned after such a long time..." "Explain to me" is not how anybody in customer service should be speaking.
After looking at the damage and us conversing briefly he said he would have to make a call (to his manager). While it's understandable for having to get approval, it now seemed overly obvious of his skepticism from his initial unnecessary comment. He stepped away for a few minutes, during that time I observed Sharon dusting again while helping another customer. Eventually Andrew came back and told us we can take care of it for you and explained he just had to speak with his manager. We said we understand and thanked him. He then resumed his previous task. The final exchange we had with Sharon wasn't great but we were glad to be done with the debacle. Both Sharon and Krista said Thank you and have a good night. There is a uniform way every customer interaction should be carried out.
I personally have worked in customer service for 19 years. I understand that there can be a level of skepticism when it comes to returning items, especially higher priced items. I also know that how the customer handles themselves during this exchange can make things easier or more difficult when choosing how to proceed with a return OR interaction. I know we were not troublesome in any way other than trying to return an item that was damaged. We were very polite throughout every point of this visit, and did not feel it in return.
I initially rated 2 stars, but after telling my story I decided to give 3. I am seriously hoping I just caught Sharon and Andrew at their worst, and that this isn't how they handle their day to day. Krista was great, even if she was or wasn't suspicious, she did a good job of hiding it and acting professional. Despite this visit we do plan to return, as our previous visit in November went well and we hope our future visits will be the same.
I ordered. 99 cent boutonniere pins online. They charged me 10 bucks to ship something that weighed less than an oz. Then the lady on the phone was like oh just take it back to the store for a full refund of purchase price of .99 cents. What a scam... Do not order online unless it's a big ticket item.
I was in a Hobby Lobby for about 15 minutes today in northwestern Illinois. Illinois is under a mask mandate for any indoor spaces. Hobby Lobby had the state mandate listed on the doors as you came into the building. But in the short time I was there I saw six people who had no masks on. A manager and assistant manager were near the front of the store, as were five of those unmasked customers. None of them said ANYTHING to those customers about putting their masks on. I told them that I would not be shopping there again.
I know when I go into your store I will find what I need at the best prices. The staff are always friendly and willing to help. The store has great sale prices. I would recommend this store to everyone. On a scale 1 to 10 I give 11 or above. Thanks.
I hate these stores and only visit them if I have to, no signs, telling you the different departments,. So you have to walk a million miles to find anything. Employees are not helpful. I don't think they know where stuff is either.
Hobby Lobby Company Information
- Company Name:
- Hobby Lobby
- Website:
- www.hobbylobby.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.