Hobby Lobby

I was in the Bay Shore store for custom frames and Stephanie helped me out to finish my parent diamond art with the perfect matt to go around the piece and it turned out awesome. She was nice and polite.

I had entrusted the Hobby Lobby framing dept at the Forum, in Selma Texas with one of our most treasured possession; my son's College Diploma - Biggest mistake of my life! I gave them a pristine, carefully preserved important original Document that they haphazardly creased, gauged and dirtied it up. They left a dirty schmutz on the Diploma, framed it, and stupidly thought we wouldn't notice the obvious stain, dent & creases. The Mgr offered a measly 30% as compensation, As If That could erase the irrevocable damage. I was so angry, grieved and beyond words at that point... Fighting back the tears, I decide to just take my framed piece (damaged as it was) and take the business & money I was planning to spend there, to another more responsible store. I will certainly NEVER return to Hobby Lobby and I will most certainly discourage anyone & everyone I know from going to Hobby Lobby! Their incompetence will devastate you.

I have shopped at Holly Lobby for years but lately service at cash register is awful. The salesperson is a talker and there is always a long line Always. Today an item was not priced so we waited in a long line to get the manager to come to register to find out what the sales rep wanted to tell her. Then she went to find out price. Somebody should figure out a better way for service. I left. Not worth aggravation. I am not alone in this. My husband, daughter and I all believe there is a better way to handle your purchases. Heck a self serve would have been faster. Lois

I have bought many things for my place at the Springfield, OR store. The last two times I was followed extensively and when I went up to check out the cashier announced over the intercom "Springfield Police Line 2." She looked right at me with a contemptuous look on her face. I remembered hearing the same announcement the previous visit at about the same time, when I was almost done. Then when I finally got done I felt someone still watching me and turned around to see a female employee follow me out then do an about face. I'm not a paranoid person and used to work in Loss Prevention. They are setting themselves up for litigation because I will be recording them with my glasses.

Placed order on 7/1, received email that they canceled order, for no reason whatsoever on 7/5. Took 24 hours for them to reorder. Charged card second time, yet another phone call to get that reversed. Never received email with tracking number, received. Incorrect tracking number on 7/8. Received email on 7/10 stating one item was unavailable! Still no correct tracking number. 7/10 received tracking number, item had only a label created and had not been received by shipper yet!! They have refused to cancel my order until I receive it and ship it back! I will never spend one penny at any Hobby Lobby, online or in store, again.

This review is based on my experience returning an item that was unknowingly damaged upon purchasing it. This item had a 90 day return policy. So once we discovered it was damaged, and found out there were not any replacements at either location, we did not rush to get it returned right away. We purchased the item in November, and returned in January.

I ordered. 99 cent boutonniere pins online. They charged me 10 bucks to ship something that weighed less than an oz. Then the lady on the phone was like oh just take it back to the store for a full refund of purchase price of .99 cents. What a scam... Do not order online unless it's a big ticket item.

I was in a Hobby Lobby for about 15 minutes today in northwestern Illinois. Illinois is under a mask mandate for any indoor spaces. Hobby Lobby had the state mandate listed on the doors as you came into the building. But in the short time I was there I saw six people who had no masks on. A manager and assistant manager were near the front of the store, as were five of those unmasked customers. None of them said ANYTHING to those customers about putting their masks on. I told them that I would not be shopping there again.

I know when I go into your store I will find what I need at the best prices. The staff are always friendly and willing to help. The store has great sale prices. I would recommend this store to everyone. On a scale 1 to 10 I give 11 or above. Thanks.

I hate these stores and only visit them if I have to, no signs, telling you the different departments,. So you have to walk a million miles to find anything. Employees are not helpful. I don't think they know where stuff is either.