Hobby Lobby

This review is based on my experience returning an item that was unknowingly damaged upon purchasing it. This item had a 90 day return policy. So once we discovered it was damaged, and found out there were not any replacements at either location, we did not rush to get it returned right away. We purchased the item in November, and returned in January.

I ordered. 99 cent boutonniere pins online. They charged me 10 bucks to ship something that weighed less than an oz. Then the lady on the phone was like oh just take it back to the store for a full refund of purchase price of .99 cents. What a scam... Do not order online unless it's a big ticket item.

I was in a Hobby Lobby for about 15 minutes today in northwestern Illinois. Illinois is under a mask mandate for any indoor spaces. Hobby Lobby had the state mandate listed on the doors as you came into the building. But in the short time I was there I saw six people who had no masks on. A manager and assistant manager were near the front of the store, as were five of those unmasked customers. None of them said ANYTHING to those customers about putting their masks on. I told them that I would not be shopping there again.

I know when I go into your store I will find what I need at the best prices. The staff are always friendly and willing to help. The store has great sale prices. I would recommend this store to everyone. On a scale 1 to 10 I give 11 or above. Thanks.

I hate these stores and only visit them if I have to, no signs, telling you the different departments,. So you have to walk a million miles to find anything. Employees are not helpful. I don't think they know where stuff is either.

I took my wife to a Hobby Lobby about an hour from where we live. She really wanted to check it out being a crafter. Very disappointed in what we found. We find it hard to believe that so few products are made in the USA. This Store is nothing but a Walmart for hobby's . How nice of them to keep so many Chinese people employed. I am a retired trades person and my wife a crafter who belonged to a guild. We both found over the years that people don't mind paying more for quality. Most products in this store where cheep because they where junk.

Madison Al Hobby Lobby: When I entered the store I headed to the close row of carts on my left, because that was the 2 rows of carts close to the door I came thru,,, Convenient, right? At least that's what I thought,, I have always done that,, Grab closet cart,, Anyway, an employee standing in front of me says: "No, go to the other side to get a cart." I gave her a weird look and went to get one anyway,, And as she raised her voice and says "To the other side" She did not say anything to the people behind me getting a cart from that side,, I am peaved!

Store #368, Jacksonville FL. There is a good selection of many different things and there are great sales every week, but they have stopped offering the weekly coupon. Some of the cashiers are quite nice. However, the framers (or people who take framing orders but don’t really know about framing) are absolutely unwilling to help. Bill, in particular, was very rude. They don’t listen and they don’t care about the customers needs. They don’t care at all about getting your business.

After visiting both locations here in My City, I must say the customer service is unprofessional and unpleasant. At first I thought I was being too critical, but the more I kept shopping at Hobby Lobby it stood out to me that I was right all along. Most of the employees didn’t greet whenever customers walked into the stores. All they do is stare and look. Too, when it came time for me to check out, I was never greeted or asked if I found everything ok. It seems like the employees just want to get you in and out. In summary, I will do better just shopping online or at Michaels.

I love Hobby Lobby as I live in Atlanta and the experience has been exceptional. I shopped in Hobby Lobby Naples last evening and there were two girls at the Checkout. I presented a Hobby Lobby online printout of the same product that they had marked up $50 since the 40% coupon era expired. The original price for this product was $199.00, they either sold out or put in the back of the store, market it up to $249.99 and have eliminated the 40% coupon. I presented the Hobby Lobby online and the item was marked down to $109 and the two girls said "No, we have to go by the price marked on our item". I asked for the manager and while he obliged me, the girls were indignant that they could not do that. The store needs to be selective to deliver the service that we have come to love and expect from Hobby Lobby.