Hobby Lobby Reviews

I recently encountered a very nasty employee at the Brick, NJ Hobby Lobby. I rang the bell at the fabric counter and no one came. In the meantime I had a phone call. When I hung up from the phone call no one had come so I rang the bell again. A couple of seconds later an employee stormed up to the counter yelling “Don’t ring the bell like that!!!” At first I said “I’m sorry. I didn’t mean anything…" when she cut me off saying there was an announcement made asking someone to come to the fabric counter. I said that I didn’t hear the announcement because I was on the phone. She continued raising her voice saying there was an announcement made asking!

I remember Hobby Lobby when it was a great store. It isn’t anymore. The quantity of fabric and sewing materials is very skimpy probably due to the store needing room for merchandise I can purchase elsewhere for a better price. I also miss the 40% weekly coupons. Not a store to go to anymore.

Hobby Lobby Fields Ertel was great. Huge supply of inventory. Saundra in the floral department was above and beyond with helping design floral arrangements.

Hobby Lobby USED to be the best craft store around. The jeweled frames were the best there was. They were different, better than other stores. For some reason, they have decided to stop selling them. Now it is like going to Walmart. Discontinuing the jeweled frames was a really bad idea. Now, that is just the start of the issues. Christmas is great at Hobby Lobby. Christmas in May, or before Halloween is just NO! It is like they are rushing the year. We are still buying for this time of year. Spring/Summer items.

I came into the store to make a return and immediately found the manager who then pointed me to the longest line and said for me to stand in line. I had my one and a half year old with me and she was losing it, as was I. I then found the other manager and asked if someone could help me make a fast return, she pointed me to the same line and responded with “we’re in the middle of changeover”. I understand this but I knew my daughter was about to lose it and then she did just that. I held her and let her scream and continued to have everyone working there make judgy eyes at me. Not one person asked if they could help, apologized for the wait, or said they’ll be right with me. Wilmington’s managers on 6/6/26 at 4:30pm on Saturday were AWFUL! So were the young cashiers. I left in tears. As a new mom NO MOM anywhere should ever be made to feel like that. Shame on you

I ordered a large amount of chunky yarn. I was not home when the package was delivered and when I got home the package was not there. There was a photo showing it on the porch so I assume it was stolen. I contacted customer service and they offered no help at all. I explained I'm on disability and can't afford to have paid for something i never received. They told me to contact the police or my homeowners insurance. First of all, I live in a major city, I don't think stolen yarn is a priority and I'm not going to risk an increase in my insurance over yarn. Maybe leaving a huge box on an open porch is not the smartest idea. This has been a devastating experience. I will never shop with this company again. I have even tried to file a claim with FedEx but the shipper has to be the one to file the claim so I reached back out to them and have heard nothing back. These people are absolutely useless!! I will also make sure to let everyone I know not to shop with them.

To critique West Allis - West Allis Towne Center’s Hobby Lobby employee ALISHA L, is to critique a Book, not merely a Sentence. I am Artist **, a.k.a. **, as it pertains to my globally recognized ** beverage dispensers. Over the years interacting with this specific cashier... I have come up with these observations about her. First, ALISHA L is always dressed appropriately in representing West Allis’ Hobby Lobby. She’s Very Customer-Centric and noticeably Pleasant at All Times as ALISHA L is in constant contact with us Customers. While she checks out my items, she simultaneously is extremely organized while interacting assisting your coworkers’ inquiries.

This specific Hobby Lobby location at 13050 Riverdale Dr NW in Coon Rapids, Minnesota — the one right by the old Walmart and Cub Foods — earns ZERO STARS. Not one star. Not half a star. Negative infinity. They treat every customer like a suspected criminal from the second you step inside, and it’s disgusting. If you don’t want to be profiled, harassed, and accused of stealing for no reason, never shop here. They do not deserve anyone’s business.

Have not found missing chocolates but thought my review was too harsh on assumptions, considering the cashier was very helpful. It was the security response treating my daughter as if she was ripping them off that inspired the review. Would like to update rating to 3 stars and consider this matter closed. Thank you.

40% off signage everywhere. Deceptive practice as items ring at full price. Buyer beware. Unbecoming a Christian company. Dept of Consumer Protection should take notice. Unfortunately we will no longer support this company.

Cynthia did a great job checking me out with a complicated online return. She is PATIENT, knowledgeable and kind. She was helpful, happy to be working there (you could tell she enjoys her job) and efficient.

The staff in the fabric department were very snappy and rude when my partner and I asked a question and we waiting in the line for over 30 minutes while only 2 people were in front of us to get our fabrics cut. After waiting over 30 minutes my partner and I decided to leave due to the rudeness and slowness of the workers. No one should be waiting 30-40 minutes or more to get fabric cut in a line with only 4 people.

I tried placing an online order several times and several different ways and kept receiving the same error message. After many attempts I reached out to their customer service department and got in the callback queue line for help. After 5 hours of no callback I decided to call again and got ahold of someone within 5 minutes. I mentioned no one had called me back yet and was given an excuse that they do callback and people don't answer the phone. I informed the guy of my issue and told him I had a different billing address than the one I was trying to ship to, and I was informed this will trigger their security system and block the online order. I explained how ridiculous this was especially if I was trying to send a gift to a distance family/friend. The guy was able to see my order, and we changed the shipping address to the billing one and he informed me I would get an email around noon the next day with the order confirmation.

I recently had a very disappointing experience at the Hobby Lobby on Gunbarrel Road in Chattanooga, Tennessee. I wanted to purchase a table that had visible scratches and chips on it. In the past, I have seen Hobby Lobby offer small discounts on damaged items, so I politely asked the manager on the floor if a small discount—at least 5%—could be applied because of the condition of the table. The manager refused to help and said they no longer offer discounts for damaged items. What made the experience worse was the way he spoke to me. He was very rude and looked at me as if my question was unreasonable or foolish.

My man went to Hobby Lobby store in Harrisburg, PA, is Store #781, located at 5074 Jonestown Road for particular yarn. He asked 3 people for help and either it wasn’t their department or they had no idea. They didn’t wait around to see if he had any other questions! They all ran away from him. There was actually two registers open. 1 had a line of 10 people. The other register had some girl filling out an application. She wouldn’t move so people could check out & no employees asked her to move over to an empty register. (They usually only have 1 register open no matter how many people are in line.) The manager that stands at the registers just stood there not saying anything.

I hate being forced to leave a star for a company that scams people. Was looking for a sheet of white cardboard. One Hobby Lobby was charging $5.49 for a flimsy piece of not even .5 mil of stock paper. When I said that had to be priced wrong, they insisted it was the price. This was the manager who then walked away and gathered with other workers and pointed any started talking about me. Vary professional. I went to another Hobby lobby and looked at the same cardboard they wanted $9.99 for one piece. What kind of scam is this store running. How can they be charging almost double? Be very careful, go to Michaels.

Long lines with 2 registers … Long intervals for each check out. Worst of all rude Manager named Tony told me to “move ahead” and not switch registers when a third was opened next to me after waiting 10 minutes! He told other people who had been waiting to go to the third newly opened register. Acted very disrespectful towards me. This was Queensbury NY 12804 store.

I like the fabric I get from Hobby Lobby so that's why I ordered from them. Unfortunately I've been waiting 15 days for a package to arrive. I ordered Dec 5 and it's now December 20 and no signs of my package arriving. I ordered to finish Christmas presents which is now not going to happen. I'm extremely upset and disappointed.

I walked into Hobby Lobby excited to buy a cute little popcorn ornament and walked out emotionally damaged. The SECOND I tried to hang it, the popcorn ornament SLID right off its string like it had somewhere better to be and SHATTERED. Absolutely disintegrated. Gone. Popcorn carnage on my floor. I stood there in silence wondering how something meant to decorate my tree instead chose violence. And let me tell you — It wasn’t just mine. In the store, there was an entire crime scene aisle of shattered popcorn ornaments. Every shelf looked like a popcorn massacre. Glass everywhere. Not one survivor.

I cannot believe the lack of Christmas fabric in 2025. Crafters start early, some in July! I have not seen any variety even into Nov. It is now almost Dec. Same tired few fabrics. HL has really dropped the ball here. As a crafter, I am shocked at such a poor showing of Christmas fabrics. I sure miss Joann's. Hobby Lobby lost my vote this year, for good.

Never buy anything from this store online. You can reburn it the store but only get store credit. Returning for a refund means you have pay to ship it back. If items are damaged you have to file a claim with pictures and wait weeks for a refund. God awful experience here at the Holidays!!!!

This is a review of Hobby Lobby's yarn bee fundamental cotton yarn, not Hobby Lobby Per se. The yarn looks like it was tied together. It's not a consistent roll so it messes up my project and it's consistent throughout. It's happened to several of the yarn.

Unacceptable 14 day shipping time and order accuracy. Even further, my order was missing an item. I called customer service and received a rather rude and non customer centric agent. While he processed my replacement I asked him if was going to take another 14 days and he said it could because it’s Christmas time November 4). Item can be shipped in a 4 x 7 mailer easily to arrive in just a few days. I should have read reviews before ordering from Hobby Lobby.

Hobby lobby is amazing and always has been such great customer service and always able to find what I need. Prices are great as well. This is my go to store. I love doing crafts and honestly prefer hobby lobby over Michaels.

I spent at least 2.5 hours looking at the beads once I found out they were 50% off. Awesome deal, right? I then decided I had gone a bit over my budget. As I was trying to place the beads in their proper spot of course, a worker, I believe the manager, Mary maybe told me that she was going to walk me up to the front of the store. I told her I didn't need a chauffeur. I then realized what was going on. They were accusing me of trying to steal. I am completely and utterly disgusted by this store. I paid my $89 bill and that is the LAST time I will EVER be shopping there. Insane.

I usually shop in two stores here in Florida and Viera Melbourne store has always been great with customer service, but this time I have to mention store in Titusville, Fl where is closer to my house and I won’t be going back! The store manager on duty refuses to take small return (15$) that I ordered online and was damaged upon arrival, usually these kind of things are easy to solve, I been working in retail myself for 20 years and I would never lie to the customer that I can’t take a return in the store if is ordered online! I took time when I got back home and read return policy and is clearly saying that merchandise can be returned to the store if is less than $250. The item was $15! Store manager should be ashamed of such behavior just to save $15 when I spend thousands of dollars in that store! Upper management should look into it and do better!

Visited our Hobby Lobby on October 2nd. Worst experience ever. After planning and picking all supplies for my projects, I proceeded to check out. There was only one register open and at least 30 people in line, while many other employees were working on the floor, stocking etc. customers were loudly complaining. Ended up leaving basket and walking out. Complained to manager who turned and walked away. Will shop internet instead.

I am sad to report that the Hobby Lobby experience has deteriorated so much that I will not be going back. I used to spend hours there (and lots of money) but in the last few years the quality and selection has just taken a nose dive. Materials all look like cheap plastic knock offs and quality brands are no longer even sold. When I mentioned Halloween the clerk snorted that Hobby Lobby has NEVER sold Halloween items because they are "Christians." I didn't have the heart to tell her this is a recent (less than 5 years) policy change but I guess Christianity has been rewritten since then. A sad day for the once-happy crafter.

I've been denied ability to purchase my items due to unusually long lines the past 2 times I've been there. It was absolutely ridiculous and I will not be attending this store again because of not being able to buy my basketful of items I really would like to have. I will go elsewhere.

DISCRIMINATION & ASSAULT… While shopping to make senior hoodies for school at Hobby Lobby we went to check out and the cashier placed the LANE CLOSED sign down in front of me and my daughter so we went to the lane next to us without complaining knowing we were just done WRONG… When another women walked in the lane “hint hint” we were just in the cashier removed the LANE CLOSED sign… smh so I asked her why did she place it when we were just waiting in line and she stated that she had to go work in the back so I asked so now you don’t have to work in the back since someone of another skin color is waiting. She just continued to checkout the women. Same second the assistant manager came up from the right of me grabbed my arm and proceeded to shove me away from the register. HOBBY LOBBY I'LL NEVER SHOP THERE AGAIN EVER… I WANT MY ONE START BACK.

There was only 1 cashier!!!! There was another holding up the door Who could of cashiered. Then another lady came up while she went to the bathroom and so there were three total that could cashiered yet you had one woman and a long line of customers waiting. You don’t don’t take coupons anymore you don’t give your website that 120% off whatever it was it used to do, you’re expensive so and you don’t care about your customers or you wouldn’t have had so many of us waiting

I went in today to shop for a few things including fabric I needed. I will not ever let Jennifer (assistant manager) cut anymore fabric for me, I had a requests for some special fabric that makes a little mess when you cut it, ok I get that, but this lady that cut it didn't want to even fool with the fabric I needed, when she seen what I needed she asked how much I needed cut, and I told her 6 yards, she said, "You need 6 yards of this messy stuff," I told her yes, and she and ha. Ugly face come across towards me. She don't want to be there at all, she has a nasty attitude, and I will not ever have anymore dealings with this Jennifer lady. Bless anyone who does.

I love browsing and shopping at Hobby Lobby first and foremost… my main gripe for today’s visit was the cashier didn’t greet me. I said hello, which okay, I’m more than capable of doing so… despite it being busy, cashiers should know better to greet their customers. And if customers are waiting in long lines… perfect time to acknowledge their wait. After all, without customers, no need for the store!

Prices are too high for quality of merchandise. I'm a frequent online shopper and I spent over $100 on what I thought were these beautiful willow leaf picks. I received them after 2 weeks and they were total trash. I called and I went in the store and they would not accept them back and I had not used any of them. They were still in the box with the receipt. I give all my business to Michaels, Amazon and Etsy now and I refuse to spend one more dollar in Hobby Lobby ever again. I know many people have told me the same thing. The quality of a lot of their products is very cheap and has no longevity.

I like Hobby Lobby, I have nothing against them. However when I don’t like is that they seem to play too much of the Christian card when they are buying all their items from China, which is a country that don’t even allow religious freedom. So that to me shows some Business sense, but not meaningful to a Christian faith.

Should be ZERO stars. Chris, manager at Knoxville Turkey Creek location flat out lied to us regarding the return policy. And when confronted with the actual policy he walked away from us. Products are cheap and overpriced. Consistently when ordering online, products come damaged. For a pious Christian company, such as not working or open on Sundays and refusing to sell Halloween items. They are the most hypocritical company ever. Extremely unethical.

Their process for checking out is HORRIBLE!!! I have never checked out quickly. Always a line. When they do open other registers, they SHOULD say "I'll take the next in line" because people are rude and just run over to the register. I was at the Huber Heights store on Saturday, May 31st 2025. There was a male manager and a female monitoring the situation. When they opened the next register, they should have had the people that were waiting the longest go to that register first. I handed the smiling woman at the door my cut fabric and said 'I am over this place' and walked out. I am not kidding when I tell you I will NOT go back. For a supposedly Christian business, they do NOT appreciate their customers nor practice common civility and courtesy.

Prices are high but good selection, but I spent almost $100 and cashier didn't say hello or smile and didn't say thank you. And greeter at the door told me to have a nice day. I would have a "nice day" if I felt appreciated for shopping there. Probably won't go back.

On April 04, 2025, about 2:45pm, I went to Hobby Lobby in West Saint Paul. While I was checking for prices, I noticed that an ** worker was watching me. I thought she was a customer, but I soon realized that she was behind my back watching my movements. I learned based on my critical skills that she was watching me all the time because she thought I was trying to steal. She was not watching other customers according their race. I live in the area and since this store opened I go there from time to time to shop. Based on this bad experience, I am not going to go back to that store again. They are hiring racist workers to watch **.

I will never shop at the Hobby Lobby in Elmwood Louisiana, I cannot believe that corporate would allow the Manager Heather to retaliate against her employees and treat the staff like garbage. I have watched firsthand as a customer her belittle them in the store in front of customers. It's heartbreaking when you try to shop, and you see the employees crying because they have been attacked by their manager. The store is so unorganized and dirty, a lot of my coworkers go shopping at Michaels because of the deplorable store it has become. I am not the only one with these concerns and disgust for that store.