Gucci Reviews

Received a purse in Feb 2025 noticed the price was falling apart in Jan 2026. Was given the run around for weeks. Finally was given an option to have a replacement purse or a refund (the same method of payment) or a gift card to be used in store only. I live 300 miles from the closest stand alone store. Not to mention the purse was purchased online.

Do not trust this company. They will take your money and not provide the product purchase, When you try to correct the issue they made, you will be found at fault, because it took advantage of their free engraving. Which by the was is not on the purse itself, but a removable strap. All I requested was for the purse we purchased.

Do not buy Gucci items. The quality and craftsmanship is sub par at best and they do not stand behind their products. I have a purse with very little use and the stitching on the strap came apart and the "G" symbol tarnished along with the zipper pull. Customer service wanted me to pay for the repairs even though this is a product flaw. Please do your research and buy quality products.

Let’s just say the “Gucci” experience was awful. I received the watch as a Christmas gift. Of course the band needed to be adjusted, I took it in and was told that it could not be adjusted there and it would be sent off to a jeweler. Ten days later I decided to stop by the store and my watch was still there, the clerk then tried to make all kinds of excuses. Also, the serial numbers is not matching the item. When I called the warranty department, the clerk hung up the phone. This is just pitiful, if I could return this item I would. I just I expected way too much, do better.

I submitted my slides for repair at a Gucci store in Orlando due to a manufacturing defect. The store informed me that I would be responsible for the repair costs, which I duly paid. However, I was given an estimated return date of 8-10 weeks. Despite submitting my slides on September 17, 2025, and the current date being January 2, 2026. I have yet to receive an update on the status of my item. The customer service provided has been unsatisfactory, and I have been unable to obtain any satisfactory response. As a result advise anyone considering a purchase from this store to exercise caution and consider alternative options.

I dropped off my Gucci bag for repair and I was informed that the repair could take up to 6 weeks, I waited, as time passed I called the store and I called corporate, corporate sent emails, however I still didn’t receive my bad or any resolution, they still have my bad 5 months after.

Received the product and was unhappy with the size and quality. Returned the product 2 days later only to be denied, citing "signs of wear and scratches" despite it never being worn. Spoke with customer service only to be told nothing could be done. Requested to speak with a manager and was told one would call me. No response. Terrible customer service

I bought the $40 mascara from Gucci and decided to try a different Gucci mascara and I am sorry I did. The mascara I bought was so clumpy that large chucks are left on my lashes that falls into my eyes and I cannot stand to use it. I called Gucci company and was told that since it was pasts 10 days and I opened it they could not do anything. NOT sure how I would know the mascara was bad unless I opened it but maybe Gucci knows something I don't know. I won't be buying Gucci anything from now on. So disappointed to know this and to know that Gucci does not stand behind their products.

Gucci Scam at Lenox Mall Atlanta – Bait and Switch with Used Earrings & Complicit Manager. If I could give zero stars, I would. This was one of the most dishonest and insulting retail experiences I’ve ever had and it happened at Gucci Lenox Mall in Atlanta, a location that clearly trades on the Gucci name while treating customers with deception and disrespect.

I bought a black on black GG Marmont bag. Within months it the paint in the GG was chipped and the paint on the chain had worn off. They did take it back, repair it, and sent me a new one. Within months, the same thing happened. If I am going to pay for a high end, quality purse, it should hold up. I use it frequently but am gentle with it. Disappointed in the product and won’t be buying Gucci again. If the quality and the price don’t match, don’t bother.