TJ Maxx

Then, Renee, who was extremely competent, affable and helpful, stirred me over in another direction, where I saw merchandise that captured my fancy. I looked at several rings, and finally chose one. Renee informed me about its designer, composition and assisted me in espying how it looked on me. It wasn't priced, and so Renee had to get the price tagged on it, and then, see returned, polite and professional as ever, and proceeded to ring up my bill. It was a welcomed experience, particularly, with so much incompetence, today. Renee is definitely an asset to T.J. Maxx store; I hope she's there whenever I venture in...

Alan

I said, "Hmmm $31, okay I'll do it." Went through the process of enter my info and while I was signing I said, "Ok I'm saving $31. Well that's worth it." After everything was signed she let me know I would not be able to receive the $10 discount until later with another purchase. I told her, "That is not what you said before," she told me I was mistaken, I told her I feel I had been tricked by the way she had worded the offer, she then told me I had misunderstood her. We went back and forth and I decided just to go ahead with only the 10% discount and use my own credit card, she said well you will not receive the 10% discount now because you must put it on your temporary TJ Maxx card. I was flabbergasted. None of this was explained to me!

I just went through this verbal exchange, entered personal info, I have an additional credit card I told you I really did not want, and now I won't even receive 10% off my purchase?? I asked to speak to a manager, she arrived, I explained what had happened, she disappears for a few uncomfortable minutes, returns and tells me there is nothing she can do for me, I will have to pay with temp card and receive my $10 coupon in the mail. What a waste of 2.5 hours of my time, my items I had really wanted and now I have a card from a company I no longer want to do business with. Had I known this would be the outcome I would have gladly paid $216 for my purchases, be on with my day with the items I was so excited to have in my home.

This clerk was dishonest and the management unhelpful. What happened to customer service? Had I been told I would only receive the 10% discount if I purchase my current items with my temp TJ Maxx card and I would receive my $10 discount by mail w/ additional purchase I would have forgone this experience. This clerk was dishonest and the management unhelpful. Score in every store find one near youcity, state or zip code. city, state or zip code.

So at this point I’m thinking WTH. It's 2019. What do you mean nothing can be done. I suggest to her perhaps keying in the numbers would work, she replies as says to me it wasn’t something she can do. She goes and get the manager of the cashier named Yasmin. She was the most arrogant, lazy and useless person I had spoken to all day, And believe me when I tell you I deal with many people in a professional level. She has the snottiest attitude and no ** given. I questioned her and asked how could she possibly be the front cashier manager, no people skills or basic common sense. I decide before I curse her out and lose my cool I would drive back to work and print out actual copies.

I come back and that still wouldn’t register, at this point I am frustrated and I forgot to mention I'm with my 4 year old. The clerk said she would go get the manager of the store, as she goes to get her, useless Yasmin comes back to tell me the manager said if it can not be scanned then I would have to get new gift cards. I told her that impossible and I wanted to her that from the managers mouth as I couldn’t possibly believe they had 2 useless people running the store. Nella the manager comes, I explained my situation and she calls some number to ensure that gift cards are active which of course they are.

So here’s the kicker. She ends up manually putting in the numbers for the gifts cards. I questioned her and asked her why they couldn’t of done that the first time around. She apologized because what else could she do. They lack to understand the simplicity of just doing their job. You work for retail you see hundreds of faces a day, put a smile on your face and be customer centric or work else where. This is what happens when you hire young and foolish people.

They didn’t seem so bad when I placed them on a even surface so I decided to take them to my optometrist hoping they could fix them but he wouldn’t even touch them. He told me to get my money back and there one of the employees noticed that on one of the legs had the Gucci logo and the other had the cat logo Versace usually uses. I was so embarrassed.

I quickly made my way to the nearest store to get my money back and let them I had been sold cheap knock off frames! But the girl didn’t even seem to care, she printed out a label for them and slapped it on and went about her day. I went home and wrote to tjmaxx support and today the only response was “we sell authentic designer brands.“ No explanation. No apologies, nothing! I shop at Tj maxx all the time so I find it hard to believe they would sell knock offs but my experience says otherwise so people be warned.