TJ Maxx Reviews

Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt. I found this perplexing, given that the item was undeniably from TJ Maxx. Seeking a professional resolution, I requested to speak with a manager. However, what transpired next was disheartening. The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. It was a profoundly embarrassing moment. To add insult to injury, she insinuated that I might have stolen the item, a baseless and offensive accusation.

Calmly, I explained that I had the credit card I used for the purchase and could provide the exact transaction date. I even suggested reviewing security camera footage to confirm my presence. Regrettably, my words were ignored, and her response was lost in laughter at my expense. Feeling humiliated and misunderstood, I left the store. However, upon returning home, I found the receipt that confirmed my purchase. Armed with proof, I returned to the store, hoping for a more reasonable resolution.

This time, someone else came to assist me. I presented the receipt that clearly stated I could receive store credit if the return exceeded 30 days. Shockingly, he mimicked the previous manager's behavior, ridiculing me and declaring, "No, I will not return it." When I requested his business card, he wrote his name on a piece of paper, mocking me further and challenging, "Show me what you can do!" I had to leave, as my son was in tears, saying, "I don’t want to live here anymore."

I share this experience not to vilify TJ Maxx as a whole but to shed light on the importance of addressing discrimination and ensuring fair and respectful treatment for all customers. Discrimination should have no place in our society, and every individual deserves to be treated with dignity and respect, regardless of their background or accent. Let's hope that by sharing our experiences, we can raise awareness and encourage positive change in how we are all treated as customers. It's time for a more inclusive and respectful shopping environment for everyone..

Their online orders will coming wrong and you will take a blame for it! And find yourself in position of defending your good name for an eternity. Law is not is what is written in constitution, but what is current Goverment believe it is! Along with criminal decision TJ maxs investigators whose professional hazard does not allow to see a goodness in other people that they suspect a criminals and criminal minority groups at each corner. Furthermore, the same investigators seems to know more about how imaginary minority group comes a crane rather than explaining their own conducted investigation! Begs a question, who is really committing those imaginative crimes? Perhaps investigators are the liars otherwise how come they know more about crime committed than their own investigation of the case?

I continued to press a little, as he had already come down, looked at all the stuff, looked at the receipt and just needed to sign off. He said he had to check a few things out, it was the operating procedure. I asked what he needed to check off. I had the receipt, we checked everything off one by one, everything had tags in place, was unused, etc. He said he could not tell me, but it was standard procedure. Honestly, I was in line, returned items, and waiting for Curtis for over 35 minutes. And he was rude. Very rude. It felt like he was punishing me for returning items, and honestly I worried that he was going to pull something fast. I told him I was going to leave him a review and he said, "Great, I look forward to it." Smiled and walked away. Makes me not want to go back into the store. I am a drop in the bucket, but what a disservice to customers like me that follow the rules and frequent your store. Brickyard Location. Curtis.

Additionally, the sales assoc. named Ghadeer, was vocally combative with me, inserted herself into the conversation I was having with the manager, and inferred that I was a liar. When I strongly told her to watch what comes out of her mouth, because I don't take kindly to someone insinuating that I'm a liar, the manager told me not to talk to his employee that way. Seriously? Because I'm thinking your employee should not talk to me, the customer, that way. Clearly, both he manager and this girl named Ghadeer don't understand that customer service is everything when it comes to retaining customer loyalty.

They wouldn't return the item for me, because it was a runway item, and it didn't have this red plastic tag (shaped like a stop sign) on it. They said it is their policy not to accept returns without that tag on it - even though the price tag was still attached to the garment, and I had my receipt. Funny though, that nowhere on the TJ Maxx corporate website, under their refund policy, does it mention anything at all about requirements to return runway items. Nor does it mention anything at all about that red plastic tag needing to be on the garment. The corporate policy as written on their website simply says that within 30 days you just need your receipt - which I had.

I took this complaint to District Manager for that store, I filed a complaint with the Better Business Bureau, and I filed a written complaint with a TJ Maxx survey on their website. The manager finally gave me a refund, but not without saying he would never again return an item for me if it was missing that red tag, to which I told him that won't be a problem, because I will never again step foot in a TJ Maxx store again. And, when my refund comes through on my TJ Maxx credit card, I'm canceling the card. Absolutely, horrible customer service and a somewhat shady return policy, in my opinion.

I did learn by accidentally getting ahold of the corporate loss prevention manager, Brett (corporate gave me the wrong # and name for the district manager), that those red tags are so that people won't buy an item, wear it to an event, and then return it. Which, I did not do. I mean, they're a pair of cargo pants - What event am I going to wear them to and then try to return them? By the way, I looked that up and it's referred to as "wardrobing", and while I think it would be an immoral thing to do, it is not illegal. So, I didn't wear the pants, I had my receipt, the price tag was still on the garment, I hadn't done anything illegal, their policy on their website doesn't specify anything about that red tag needing to be on the garment, and TJ Maxx lost a loyal customer all because that manager was myopic in his ability to see the bigger picture, and their sales associated mouthed off to me. Way to stay classy - not.