TJ Maxx Reviews

So apparently this store is accepting the resell of defective items, tagging it incorrectly, so they could rob their customers when there's a defect in the product they mislabeled. Their tag system is inconsistent and lables have the wrong product. What a great/not so great way to keep customers from returning. Additionally, on the receipt, it nowhere states, for returns the original tags need to be present. Instead it states, items can be returned within 30 days with the receipt.

I will be making an official complaint, as it is wrong to mistag a product, deny a defective item because of their own error and turning your loyal customer away. Overall, the TJ Maxx Overland Park store, located at: 7921 W 160th St, Overland Park, KS 66223, night manager was very unprofessional, their return policy needs to be reevaluated, and product tags will need to be better managed to avoid someone else from being robbed and left w/ a useless large pocket belt (purse).

The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.

Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.

Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.

Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt. I found this perplexing, given that the item was undeniably from TJ Maxx. Seeking a professional resolution, I requested to speak with a manager. However, what transpired next was disheartening. The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. It was a profoundly embarrassing moment. To add insult to injury, she insinuated that I might have stolen the item, a baseless and offensive accusation.

Calmly, I explained that I had the credit card I used for the purchase and could provide the exact transaction date. I even suggested reviewing security camera footage to confirm my presence. Regrettably, my words were ignored, and her response was lost in laughter at my expense. Feeling humiliated and misunderstood, I left the store. However, upon returning home, I found the receipt that confirmed my purchase. Armed with proof, I returned to the store, hoping for a more reasonable resolution.

This time, someone else came to assist me. I presented the receipt that clearly stated I could receive store credit if the return exceeded 30 days. Shockingly, he mimicked the previous manager's behavior, ridiculing me and declaring, "No, I will not return it." When I requested his business card, he wrote his name on a piece of paper, mocking me further and challenging, "Show me what you can do!" I had to leave, as my son was in tears, saying, "I don’t want to live here anymore."

I share this experience not to vilify TJ Maxx as a whole but to shed light on the importance of addressing discrimination and ensuring fair and respectful treatment for all customers. Discrimination should have no place in our society, and every individual deserves to be treated with dignity and respect, regardless of their background or accent. Let's hope that by sharing our experiences, we can raise awareness and encourage positive change in how we are all treated as customers. It's time for a more inclusive and respectful shopping environment for everyone..

Their online orders will coming wrong and you will take a blame for it! And find yourself in position of defending your good name for an eternity. Law is not is what is written in constitution, but what is current Goverment believe it is! Along with criminal decision TJ maxs investigators whose professional hazard does not allow to see a goodness in other people that they suspect a criminals and criminal minority groups at each corner. Furthermore, the same investigators seems to know more about how imaginary minority group comes a crane rather than explaining their own conducted investigation! Begs a question, who is really committing those imaginative crimes? Perhaps investigators are the liars otherwise how come they know more about crime committed than their own investigation of the case?

I continued to press a little, as he had already come down, looked at all the stuff, looked at the receipt and just needed to sign off. He said he had to check a few things out, it was the operating procedure. I asked what he needed to check off. I had the receipt, we checked everything off one by one, everything had tags in place, was unused, etc. He said he could not tell me, but it was standard procedure. Honestly, I was in line, returned items, and waiting for Curtis for over 35 minutes. And he was rude. Very rude. It felt like he was punishing me for returning items, and honestly I worried that he was going to pull something fast. I told him I was going to leave him a review and he said, "Great, I look forward to it." Smiled and walked away. Makes me not want to go back into the store. I am a drop in the bucket, but what a disservice to customers like me that follow the rules and frequent your store. Brickyard Location. Curtis.