TJ Maxx Reviews

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About TJ Maxx

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TJ Maxx operates as an off-price retailer offering brand-name apparel, home goods and accessories. Operating since 1976, the store features diverse merchandise, from clothing and footwear to kitchenware and decor, all at discounted prices.

Pros
  • Wide variety of products available
  • Affordable prices
Cons
  • Inconsistent product quality
  • Poor communication from staff

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TJ Maxx Reviews

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    How do I know I can trust these reviews about TJ Maxx?
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    Page 1 Reviews 0 - 10

    Reviewed March 23, 2025

    Extremely disappointing quality of clothes and shoes purchased online. Looks like company purposely selecting the worst quality, ill-fit merchandise. Perhaps management goal is to get 99% of online purchased returned.

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    Verified purchase

    Reviewed March 13, 2025

    Ordered a small 3 drawer chest from TJ Maxx. Box arrived, very worn, holes in box and taped with very old reused tape. Opened one end and the pieces were all loose. Looked as if someone put the chest together and then decided to take it apart and return. The chest was dumped into the box - not packed.

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      Customer ServiceStaff

      Reviewed Jan. 10, 2025

      I made a purchase online at TJMaxx.com. The form of payment I used was Paypal. I opted to keep part of the purchase and to return the rest to a store for a refund of $70. After waiting in line for more than 10 minutes, I was told that because I used PayPal to make the purchase, I could ONLY be issued a Gift Card/Merchandise Credit for the $70 return. When I pushed back, they attempted to contact the Manager several times who couldn't be found. I was then informed that my only option to get a Refund back to my card was to box up the purchase (at my own expense) and mail the Return to TJMaxx.

      This whole process is amazingly inconvenient for me, but even worse, is that it comes across as deceitful as TJMaxx isn't upfront about not making store refunds available if PayPal is used to make an online purchase and forcing customers to accept Gift Cards, thus, ensuring them a coerced purchase. I called TJMaxx Customer Service and waited on hold for more than 15 minutes for the CS Representative to return to the call. When she returned, she informed me that I could drop off my return at FedEx and that I would be charged for the cost of the Return. However, I could then call TJ Maxx AGAIN and request a refund for the shipping. I used to LOVE shopping at TJMaxx. Now, no matter how good the deals they have, I won't shop there anymore due to their p*ss poor customer service and deceitful online return policy.

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      Customer ServiceStaff

      Reviewed Nov. 4, 2024

      Store at East Ridgewood ave. Paramus TJ MAXX. I am writing to express my deep concern and disappointment regarding an incident that occurred at your store on Forth months ago. During my visit, I was treated in a manner that was both humiliating and distressing, and I feel compelled to bring this to your attention. While shopping with my 17-year-old daughter, an employee Rebecca **, approached us and treated me as if I were attempting to return the wrong merchandise. This accusation was made publicly, in front of other customers and my daughter, causing us both significant embarrassment and distress. Moreover, after this incident happened this lady continues with a hostile attitude towards me. Also, after speaking with a manager no action has been taken.

      I have always appreciated the quality of service provided by the store. However, this incident has left me feeling disappointed and undervalued. I believe that every customer deserves to be treated with respect and fairness, and I hope that you will take this matter seriously. I kindly request the store to take appropriate action to ensure that such situations do not occur in the future. Additionally, I would appreciate a formal apology and any steps you can take to rectify the situation. I understand that merchandise control prevention is a necessary aspect of retail operations, but the manner in which this situation was handled was entirely inappropriate. I believe that all customers should be treated with respect and dignity, and this incident fell far short of those standards. Thank you for your attention to this matter. I look forward to your prompt response.

      Magda

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 1, 2024

      Updated on 11/08/2024: I've tried to alert TJX's attention to the fact that the T.J.Maxx.com CS Dept. has been sitting on a simple request to close my online account... Just the account page so that no one... not even myself... can ever access it again. I made that request under the impression, according to the CS staff, that it would only take a few hours... then it became a week or so... on and on. Unfortunately, every email I receive and every phone call I've made to the CS Dept. results in an entirely different "scenario". No one can or is willing to give me the EXACT date my account will be closed and from all the conflicting "promissory" notes I keep receiving via email, it appears that the CS Dept. hasn't moved one inch forward to get the job done.

      On November 7, 2024, I called the CS Dept. again and the rep I spoke with produced yet another excuse and stalling tactic that was quite alarming! She told me that they could not delete my account page because TJX has to hold onto the Order information for legal reasons. I told her that was pure nonsense because I've closed accounts on other major shopping sites that offer customers the option to delete their accounts within seconds... without a hassle... without downright lies... without what appears to be an intentionally deceitful, corrupt act on the CS Dept.'s part. I'm wondering if the "dearly departed" remain on their books as well… whatever it takes to hang onto their customers… “be they alive!”… or “be they dead!”… seriously!… and “No!"… This is not my attempt at humor as I’ve certainly lost mine after all this!

      As explained to that rep, it's understandable that the record of my purchase is going to remain on their books. Like tax filings, legal documents need to be held for a certain number of years; however, there is absolutely no reason whatsoever to prevent a customer from closing out her account page. Although I have sent a number of email messages to TJX’s “top executives,” no one within their “system” has bothered to answer.

      Without real "executives" or "managers" who are overseeing exactly what is going on, the CS staff will continue jerking customers around... whatever it takes to make them cease and desist and blow away in the wind. I'm not going anywhere... I know my rights... I know "right from wrong"... and TJX and its affiliates have serious problems that need to be addressed properly! I'm a "real" person... an honest person who just came to do business with T.J.Maxx.com and ended up trapped inside their bent "system" that has far too many discrepancies and flaws.

      Updated on 11//04/2024: This is now my THIRD negative review on TJMaxx.com, a company handled by a CS staff that appears unable to comprehend what a customer keeps repeating ... "Please CLOSE OUT MY ONLINE ACCOUNT!" We're talking about the now large and All CAPS plea because I keep receiving the most absurd responses that clearly indicate they are unwilling to comply with a simple request. Here's an excerpt from the latest response from a CS staff member. I've blocked out the name of the agent and the full CS phone number for security/privacy reasons. See below:

      "Thank you for contacting TJ Maxx eCommerce Customer Service. We are happy to assist you! We apologize for any trouble you are having with your TJX Credit Card or Rewards Certificate. If you have any questions or concerns, please don’t hesitate to contact TJ Maxx eCommerce Customer Service at 1-833-***-****. Our Customer Service Department is open Monday through Friday, 9 am – 6 pm EST.

      Sincerely,
      **

      TJ Maxx eCommerce Customer Service"

      I have continuously advised T.J.Maxx's CS personnel that I DO NOT HAVE A TJX CREDIT CARD ... I never did ... But here they go again with the nonsense ... Anything to keep me on their roster ... For whatever reason is beyond me. A simple request has turned into a saga; therefore, I will continue reporting the news until a REAL manager from TJX decides to step up to the plate and take charge of my simple request to CLOSE OUT MY ONLINE ACCOUNT! Can they do it? ... Will they do it? I'll keep after them until they do!

      Original Review: I recently made a single purchase from T.J.Maxx.com and because I've had success from a "sister" company owned by the same entity, I figured it was safe to also set up an online account. "Wrong!" Upon making the purchase and noting the poor excuse of a shipping company they used to send it after charging me $9.99, that's when the disappointment began to set in. The package turned up the other day... Delivered by a non-descript vehicle/driver, who just threw the poorly packed shipment into the yard and drove away. Apparently, the shipper farms out its responsibilities to various "outside" sources not even affiliated with their company. In addition, every time I try to log into my account, a spinning wheel blocks entrance into the site.

      To clear my account page for viewing, I have to reopen the home page and press enter... EVERY SINGLE TIME! Between the lousy shipping arrangements and their faulty website, I requested that they close my account and kept repeating why I wanted "out"! "OMG!"... It's taken days and numerous emails and phone calls to T.J.Maxx's Customer Service Dept.... And my account still remains open... "WHY?" If they can create a customer account in seconds, why the endless stalling and downright lies coming from their CS staff?

      At first, I began to think their email responses were handled by what I refer to as "robo dummies" who can only spit out form letter responses that often do not even pertain to what you asked them in the first place. As it turns out, their CS staff are "real people" and, quite frankly, I would have been more relieved to find out they were robotic dummies because the answers and stalling tactics indicates a low level of intelligence from human beings... Seriously!

      One other thing that annoyed me, I had an objection to the term they keep bombarding me with, "... The right to be forgotten", which comes across as an affront or insult to those customers who dare request T.J.Maxx to close out their account ASAP. It's apparently a "legal term"; however, consider how it comes across to see the same statement flash across the screen after you've asked the same fools to "CLOSE MY ACCOUNT" and be done with it. I told one CS staff member that it offhandedly tells the customer, "...so you want to bail... Do you?" Well then, 'forget you'!"... And, unfortunately, at this very moment in time as I type my review here, my account is still NOT CLOSED OUT! Again... Only seconds to bring in a new customer's business and loyalty and days later, they are still hanging onto a customer who just wants to get the heck out of their shambles of an operation.

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      Customer ServiceStaff

      Reviewed Oct. 21, 2024

      I want to express my appreciation for your store—I truly enjoy shopping there. However, I must address a recurring issue I’ve encountered during checkout at the Elko, NV location. In the past 10 months, I’ve spent $1,297.20, but my experience at checkout has often been frustrating. Recently, while declining an offer for a store credit card, I found myself having to repeat my answer multiple times. Despite stating "no" three times, I was persistently asked again, which led to an uncomfortable situation.

      I understand that employees are encouraged to promote certain products, but I believe this approach can detract from the customer experience. A simple "no" should be sufficient without additional pressure. As someone who worked in the industry previously, I am aware each employee must "sell" a certain number of cards per day or week. If they fail to do this, they will be reprimanded. This practice alone says volumes of your employee turnover. You don't value your employees, and it shows. Shame on you. I’m sharing this feedback in hopes that it can help improve the checkout experience for customers who value a respectful and straightforward interaction. What’s more telling is the inability to email corporate and use the chat function - both been disengaged. Interesting.

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      Customer ServiceStaff

      Reviewed Oct. 3, 2024

      TJX does not value great customers. TJX Credit Card will close accounts, *without contacting the customer in any way, shape or form* (only because the card has not been used recently). This impacts the age of a person's credit, their credit to debt ratio and a "closed card" will all directly and negatively impact the customer's credit score (3 bad credit hits in one move with no notice). TJX offers absolutely no options whatsoever to rectify this through their customer service agents. None. Clearly, TJX does not care about valued customers. What a terrible policy. If they notified their valued customers, in advance of this in writing or something, (particularly in light of the pandemic, when other businesses and stores have changed many policies to be accommodating to customers), that would be one thing; however, they do not. I will not be spending one penny at any TJX or affiliated stores ever again.

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      Reviewed July 24, 2024

      ALL TJMaxx, Marshalls and HomeGoods stores - Return practices should be illegal:

      1). If merchandise purchased online and safely used Visa credit card via Paypal, Store will ONLY give a store credit and not refund back to Paypal even when returned just a few days after receiving and with receipt. There should be a conspicuous popup at least twice before payment when ordering notifying consumers of this practice to provide refund and only store credit.

      2). For items purchased in the store, if you lose the receipt, you may be told we can't find the item number in our system so cannot honor the store credit policy even though item in new condition with tag.

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      Customer ServicePriceStaff

      Reviewed July 11, 2024

      I made an online purchase. The day I received the items I wanted to return them immediately! The necklaces were so cheap! I returned them the day I received them, receipt and packing. The staff didn’t know how to return the jewelry! The manager, Carolyn from the TJMaxx in Menifee CA. Once she came over she basically was returning the wrong item! I showed her my online order from my phone and she still told me it was the item. She had some nerve!

      The necklace was $80.00. Now she tells me I can only get a gift card, with the receipt! Not only do I have to pay the amount on my credit card I also have to shop there again! Carolyn was so disrespectful and annoyed I asked for her boss’s number. Mind you, I live in California and she proceeds to give me a number with a 303 area code which is clearly not a California number. I’ve called numerous times to no avail. The number just rings and rings with no voicemail option. I feel so bad for the cashier that gave me cash for the shoes I returned. When I told the manager why I was given cash and. Ow I’m offered a gift card only. She literytd me that she’ll be getting a write up. She’s the nastiest person I’ve had to deal with, let alone being the manager! If you live in California, please don’t go to the Menifee store. This woman needs to lose her job!!

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      Price

      Reviewed June 26, 2024

      I purchased 14k gold ball earrings in May. I didn't wear the earrings till June 25th to realize the stem was cut in half. I went to return them with a receipt and they refused me an exchange or refund because I didn't have the price tag in it

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      TJ Maxx Company Information

      Company Name:
      TJ Maxx
      Website:
      tjmaxx.tjx.com