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I have had several displeasing experiences with TJ Maxx, online and in store. The two most recent are as follows: I placed an order online in January. When my order arrived, I was missing an item. I contacted the customer service department, and told them what had happened. I requested that the pair of pants that I was missing be mailed in a separate order. They apologized and said that they would not be able to send the pants but that they would refund my money. I told them that I ordered the pants because I wanted the pants. I also stated that the order that they were part of qualified for free shipping, whereas, one pair of pants would not. I did get my money back, but I am without the pants.
Tonight, I drove to TJ Maxx, an hour away from my home, to return a sweater that I ordered online a week or two ago. I was unable to return it, though I had a receipt because I had not kept the plastic that it was wrapped in. They said I would have to send it back, but that is another almost $10 in shipping. I have been regularly ordering items from TJ Maxx, but I believe I just need to stop doing so. I have had several other negative experiences not mentioned above, and I have learned my lesson, at this point.
I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not).
I had to contact customer service - I asked if they could redeliver to the PO Box via regular mail, or send it to my house address. I got an email insinuating that this was my fault, and once they received it back, it would be logged as a return. I would have to wait for that to happen, then they would credit my charge card, and since I used a gift card for part of the purchase, they would have to reissue the GC and mail it to me. THEN I could reorder the sweater... Approximately a month after Christmas, I received an empty envelope from TJ Maxx with no GC...the saga continues. Terrible customer service, they really didn't seem to care - and one month later, I have not been refunded, nor do I have the sweater. It will probably be summer before this gets straightened out.
I placed an online order on December 17th. I received an email with tracking information on December 18th. It was supposed be arriving before Christmas. Order was never received, I called to follow up on December 28th, they “opened” an investigation. I called January 4th to follow up, was told I had to wait 10 business days and that I could call back after January 14th if I haven’t heard from them. I called today and nothing has been done. My first call got disconnected, second call I was told the investigation was just opened today, asked to speak with a supervisor and was told there was no supervisor, the girl didn’t know how to handle frustrated customer so I hung up the phone because I didn’t call to argue.
Called again and got another rude girl who seemed like the same as before but I can’t confirm that. Asked again for a supervisor, got the same answer, she was even yelling at me and I hung up again because I am not about to argue with unprofessional people. My card was charged, I didn’t get my order, and if this is the type of staff they have on hand to help customers, then it is obvious why so many negative reviews.
SO disappointed because I received the wrong item. I called, and the girl was not apologetic nor did she try to do something to make me happy. So I had to drive to UPS and have them return the item. Then I went back online to find it and purchase it again, but my size was not available anymore.
I visited the store today in Alpharetta, Ga to return jewelry I purchased from this location a week ago. As I approached the counter the key holder was assisting someone else at the moment with a purchase which took about 5 minutes. Once she was finished she never acknowledged me. She walked off and then turned around as if she didn’t see me standing at the counter for the past 5 minutes while she completed a purchase and held a conversation with the customer. She did not greet me as I have normally been greeted in TJ Maxx which is disappointing and her actions was disgusting. She then went on to complete my return and when it was time to give me back my money she placed it on the counter which is beyond rude.
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Illegal taxes on merchandise, broken merchandise, irresponsible customer service - all are with a red flag. One example out of numerous: I ordered two plaques for the wall. One plaque arrives. The price is 99.99 and the tax is $17. The tax in New York is under 9%. Then another huge box arrives with the item I even did not see on Internet. The price again is 99.99 plus tax $17. To handle this huge box in order to send it back was an experience in itself. The refund was 108.85. I already know that to call customer service is a sheer waste of time. Now every dish or small bowl with excessive tax is diligently returned into the store. The shop person's jaw drops, she calls for the manager. Good news - they return illegal tax manually. I just wonder if there is any organization to protect from the fraud?
I ordered nearly my Christmas shopping for my kids and grandkids one week ago. I have still knock on the confirmation on the order. There's no tracking number. When I call customer service they keep telling me I should get it by Christmas Eve. No one will follow up in the order. They cannot expedite to order. They cannot cancel the order. They cannot assure me that it's just going to ship today or tomorrow. Basically I'm at a loss to be able to get these gifts on time. I don't know if I'm going to have to try another retailer and pay for express shipping to get some gifts here by Christmas Eve. I just need someone from TJ Maxx to help me and that is not happening.
I bought a rug in the Reno TJ Maxx. The rug was shedding all over the place and after two weeks I brought it with a check and asked to return it. The manager said that it was used even though it was in the same shape, they didn't give me a refund. It is a total violation of rights because I was not satisfied with the product and they refused to give me back my money.
I WILL NEVER SHOP AT THIS PLACE AGAIN??? ROSEVILLE MICHIGAN STORE! They kept all my money for being 10 days late. I put $200.00 worth of merchandise in their layaway. I paid $160 and was in there today to pick it up and they told me that the due date was 2nd which is understandable. I would have even understood them taking a restock fee fine. But they took the whole entire 160 and said since I was late picking up my merchandise there was nothing I can do. Keep in mind the items I purchased was about $200. I paid 160. Came in to pick it up and they kept all of my money???
While shopping at TJ Maxx Brickyard on a very busy day, the cashier Judy provided exceptional service as she was very friendly professional and also helpful. She seemed to really know her business and her friendly attitude really made my day! I will definitely be back and look forward to seeing Judy again.
I ordered a canvas painting online and was sent the wrong one, and when I tried to return it there was no return label or shipping invoice. They said they would charge me for shipping if there's no invoice, which is ridiculous, since THEY sent me the wrong item. ** customer service and online ordering system. You pay for what you get!
Helped at register by cashier Alyssa **. This cashier was very helpful. She gave me a positive shopping experience, was very polite, and worked fast. This person was knowledgeable about policies and procedures. Return was made on 12/10/18 at 8:53:35. Survey number **.
I ordered a product on December 1st 2018. I received the standard confirmation email and the usual pending charge to my account. Six days go by and it's still the same. No shipment email - nothing from the company at all. December 7 I notice the charge is completely missing from my account. No longer pending, not at all charged. I check my emails - nothing. I check to site and the product is still there. My order is completely MIA and the company cannot explain why or how. It should've been shipped days ago. This is the holiday season and the product I ordered isn't available online easily. It was a steal and an awesome find. Now it's no longer going to be the Christmas gift I envisioned and paid for. No response from company. It's ridiculous to sit that long and then just completely disappear without a word especially during the holiday season.
I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at TJ Maxx. I feel like they stole from me.
I am really disappointment with the people who calculate the rewards-coupons. I always check my rewards and I had so many problems with it, now it has to be 60 dollar coupon and they are calculating 20 dollars. The difference in between my purchased and credits is 1,286 dollars, it means I have to have 60 dollars no 20. I am tired with this, so I will use my other cards, that give me less rewards, but I do not have to fight any time for it. For all the cardholders, is better if you calculate your points, is always a problem for me.
On November 10, we bought a 10 qt stainless steel pot. After first use we realized that after cleaning, bottom of this pot contains a lot of black dots. Today on December 3, I came to this Owings Mills TJ Maxx store to return pot and explain that this pot is defective as it has black spots on stainless steel surface. At register cashier validated my receipt and call manager. Manager of this store Cristina (not sure about correct spelling) said that they can't to resell this pot as it was used. I told her that pot was used and after that we realized of defect. I told her that store should not sell defective merchandise. But she refused to take it back. She was taking back only merchandise which store can resell. And this is explanation from MANAGER??? You don't accept back defective items???
I purchased several suitcases online and I noticed a double charge of $553.40 on my credit card. When I checked my email, they had cancelled my order without any explanation. They provided a link to email them back that was inactive.
BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX MAKES A MISTAKE! I am completely shocked at the terrible treatment that I experienced today with both TJ Maxx as well as Synchrony Bank (TJ Maxx credit card). I considered myself a Maxxinista for decades, but never again! I placed a large order today, and noticed in my email confirmation that my address was incorrect. I moved, and changed it at the site as well as the credit card. I even verified it before I placed the order. So I immediately called customer service. Not only were they not helpful (to say the least!), but downright rude.
My problem, too bad...if I wanted to make an address change, call UPS, set up an account and cause a re-direct of the package. I said that was crazy - I just placed the order minutes before. NOPE! Not going to help. I asked for a supervisor. Rudely told that no one else would help, I was wasting my time. I said that I would hold. And hold and hold and hold... Finally came back and said that no one was available. No one. So, I said that I would like to cancel the order. "No" I was told: too late. Can't cancel after an order is placed. I said this is crazy! I JUST PLACED THE ORDER MINUTES AGO. Didn't matter. I went on the TJ Maxx site and tried to send a complaint. It bounced back TWICE! (I saved copies of everything).
SO then I called the TJ Maxx credit card company. I said that I wanted to be sure that no charges went through today. The woman that answered said that she did see some charges from a few minutes ago. I said that I wanted to be sure they did not go through. She said that the only way to do that would be to file a complaint, and they have 60 days to respond. "What are you talking about? I do not want this order, I do not want these charges. The order will go to a wrong address and I cannot cancel?" She said, “Yes, that's right.” I said that I would like to cancel the card. She said "no problem, it is cancelled. Anything else I can do for you today?".
This is shockingly unbelievable lack of service. Not counting the fact that I was a perfect credit card customer, and a long time TJ Maxx customer. I have spent thousands of dollars here. SO BEWARE - as long as they do not make any mistakes, everything will be fine. As soon as they DO make a mistake, you are on the hook. They will not help, really don't seem to care, either. NEVER BUY FROM THEM ONLINE - and NEVER get a card from Synchrony Bank-Bunch of crooks.
I bought 4 items in their store a 9 days ago. They charged me full price. But they sent only one item. And they refund the full price. They charged me only the price of that item. The rest of the order was waiting for shipping. Today, 9 days later, they canceled 2 items. They will ship only 1 item today but they charged me all of 3 items. I called their main customer service number and reported it. The customer service agent that I spoke with was not helpful at all. They charged me the item which will not be shipped to me. Horrible online shopping experience.
I am reviewing TJ Maxx Montgomery Alabama. I bought some items in their store a week ago Thursday. They double charged me. I called their main customer service number and reported it. The customer service agent that I spoke with told me that it would be reviewed and she would get back to me with an answer. She called me back the next day and told me that I was correct in that they would be refunding my money. 5 days later I still have not received a credit for their screw up.
TJ Maxx, Poughkeepsie, NY. Terrible customer service. I went to return and item that was addressed from TJ Maxx corporate, so when I went to the store to have returned the item the store, employee that said her name was Kristal young blonde with glasses, approached me with a very arrogant attitude and insulted me in front of other customers and employees. Not going back to that store. TJ Maxx should not hire people like her!!!
This location I believe has the worst of the worst customer service. So I find a product and I give it to one of the employees at the register to hold it for me as I wanted to carry on with shopping and could not carry the customer paint with me given the dimensions. She takes it and reassures me it will be there for me once I’m done. I do my shopping and go to ask for the paint I’ve chosen and guess what, it’s been sold.
It took me a while to go find the person that I gave the paint to. She starts looking for it as well until one of the managers stops and tells us they just sold it. Horrible people, not approachable, zero sympathy. I just felt like throwing up from all these feelings surrounding me and these people with a blank stare not even caring or apologizing. Plus there’s always big lines on this TJ Maxx/home goods store as they only leave a couple of young girls at the register and the rest just wanders around with no purpose. Never never going there again.
I purchased several shirts for an important interview and took them home to try on with my suit. I was in a rush, so I didn't try things on in the store. I figured I'd find the right shirt with my suit and return the rest. Just kidding though! I went back to the store within 30 days with my receipt and they would refund me for an $80 shirt that I never even wore because it was missing some kind of tag inside the shirt. The security tag was still on it. Additionally, when I got home, the paper price tag had fallen off into the bag. A damn paper price tag tied in with string fell off the garment and they say they can't refund it because of that.
So they sold me a shirt with a missing tag inside and say they can't return it because it's missing a tag and they can't sell it like that. Well, they did sell it like that. To me. And now I'm paying the price for it. I will never, ever buy one thing from TJ Maxx ever again and I will be telling all of the people I can not to shop there as well. This was their fault and now I'm paying the price for it. They sold me the shirt without the darn tag on it in the first place!
On October 29th 1:39 pm the day manager at the Encinitas Store was rude, would not give me his supervisors name and did not give me the customer service phone number when asked. He had the nerve to hang up on me. After owning my own customer service business for 33 years, I believe this day manager should be put on suspension. Customer service is exactly as it says, customer service. TJ Maxx should be responsible for managers verbal abuse. I have been a happy customer for 15 years... What products I have purchased in the last 30 days will be returned today.
I had to purchase several items of clothing for upcoming trip and went to the fitting room to try on the clothes. Fitting room assistant, whose name was Mazol, was very polite, knowledgeable and helpful in locating the right sizes for me and making my shopping experience pleasant and enjoyable. I bought several items and at checkout I got Mazol as my cashier again and she was very quick, efficient, and most pleasant cashier I have met in a long time. I am so grateful for her personal touch and help with my purchases. I wish more customer service assistants and cashiers were more like Mazol.
I ordered a $70 dog bed and was sent a kid's pillow that sells for $13 on their site. Of course they charged my credit card the $70. Now they will not do anything to fix THEIR screw up. "I" have to send back incorrect item, "I" have to wait for a refund which will be 5-8 days after they get wrong item back and "I" have to reorder the dog bed again. Great job TJMaxx on losing another customer!!!
Do not get a TJ Maxx credit card. To start off I love shopping at TJ Maxx, so, I decided to get a credit card there. Big mistake. My first bill came it was around $90 so I went ahead and paid it off. Sent a check with the statement in the mail. I get a statement the next month with a late fee, so I check my bank statement thinking something went wrong and nope, it's showing that TJ Maxx took the $90 out. I then call TJ Maxx customer service to let them know they did something wrong on their part.
The women tells me to send the bank statement to them via fax so I do, a week later I can't use the credit care because they have it flagged as being overdue a payment (which is wasn't) then they have the collections department calling me for my payment. I've now talked to customer service three times now regarding the issue and they are completely useless. They can't tell me anything except it takes 30 days to go through and each person I talk to acts like I'm mistaken and I haven't paid the bill. They are like robots. This whole experience has been one pain after the other and I've used the card once. This is just a warning to not bother getting a credit card with them.
Yesterday I had the worst customer service experience ever. The location is at 171 W 230th street Bronx, NY 10463. The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange.
She then started berating me, saying that it can't be an even exchange because I'm not getting the same items, to which I replied to her that I was fully aware of that. She continued on and on, so I just kept waiting for her to finish. She then took my ID and walked away, all the way to the other side of the floor. I looked at what she was doing since she took my ID with her. When she came back she told me I wasn't supposed to be looking at her at which point I reminded her that she took my ID so I wanted to see where she was taking it.
By this time I was close to canceling the entire purchase. After she rung me out she insisted in keeping my TJ Maxx gift card. I asked her for it back to which she said that it didn't have any money left on it. I told her that I still wanted it since it is my gift card. Her behavior was completely appalling. She then threw the card in front of me on the counter. The whole interaction with her was a very awful experience, when all I wanted to do was pay for my items and go home instead of being berated and treated very rudely by this horrible cashier.
Before I left I asked her for a second large sized shopping bag for my purchase which was sticking out of the bag that she packed. Instead of giving me another bag she asked another cashier to get it for me. The other cashier brought a small bag since she wasn't aware that I needed a big one. I asked her for a bigger one which she gave me without hesitation. It was the worst customer service I've ever experienced. I felt like I was being bullied by this cashier, from the yelling to the throwing of my gift card and trying to reprimand me when I was concerned that she walked away with my ID. I did not see her name but I'm including a copy of both my receipts. I hope this cashier gets proper training because her behavior was appalling and lacked any kind of decent customer service.
Very rude lady who is the name Sherilvin, or something like that. I always shopping from this center, and I pay money at least 50$ Each time. But this was the last time. I am sorry, she is a really rude and selfish lady. She is not fine as a customer service.
In the past two months I have received two broken items - all due to cheap packaging by TJ Maxx. In each case I've sent pictures, had to deal with UPS coming to the house because TJ Maxx tries each time to blame UPS. I accepted a replacement for a ceramic pitcher and that one arrived in even more pieces. To be clear, there was not one dent in the outside box. The individual packaging for the pitcher amounted to one thin small piece of bubble wrap. For the 3rd time, I have been told I have to start the process from the beginning. I have spent hundreds of dollars lately with them, and even a supervisor cannot authorize just refunding me $10. It's TJ Maxx's policy to require pictures and a UPS claim for every item is all they would say.
TJ Maxx Company Information
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- TJ Maxx