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While shopping at TJ Maxx Brickyard on a very busy day, the cashier Judy provided exceptional service as she was very friendly professional and also helpful. She seemed to really know her business and her friendly attitude really made my day! I will definitely be back and look forward to seeing Judy again.
Helped at register by cashier Alyssa **. This cashier was very helpful. She gave me a positive shopping experience, was very polite, and worked fast. This person was knowledgeable about policies and procedures. Return was made on 12/10/18 at 8:53:35. Survey number **.
I had to purchase several items of clothing for upcoming trip and went to the fitting room to try on the clothes. Fitting room assistant, whose name was Mazol, was very polite, knowledgeable and helpful in locating the right sizes for me and making my shopping experience pleasant and enjoyable. I bought several items and at checkout I got Mazol as my cashier again and she was very quick, efficient, and most pleasant cashier I have met in a long time. I am so grateful for her personal touch and help with my purchases. I wish more customer service assistants and cashiers were more like Mazol.
I placed an order online 2 weeks ago. After seeing they were pretty slow to ship my order, I looked at their reviews and got extremely concerned. Today, all of my items arrived and they're undamaged. I likely will stick to shopping in their stores, as I'm hesitant to shop online again given the other reviews. If you are looking at the reviews after you've already placed an order like I did, I would try not to panic, as you may not have any issues.
I called TJ Maxx about the wrong amount of rewards applied to my account. After almost 30 minutes on hold they finally said they would contact Synchrony regarding the error and it would take 30 to 60 days to be resolved. Needless to say, I am NOT going to use my TJ Maxx card for anything but the stores they represent because I don't want to monitor their accuracy all the time. I don't believe this error was a mistake, but them hoping I wouldn't check. This should all be computerized so how could the mistake occur?
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I applied for a TJX Rewards card because of an advertisement on your website stating that if I applied for a card I could place my order today and get 10% off. I did just that, was approved for a card and received an email stating "Congratulations I**. You can shop in-store or online today using your TJX Rewards credit card by accessing your temporary shopping pass." A link was provided and when I entered my last name, social and zip code as requested, I received this message. "The temporary shopping pass cannot be retrieved. Please return to the previous page to review your information for accuracy and resubmit. If you are still having problems, please contact customer service at TJX Rewards Credit Card: 1-800-952-6133 or TJX Rewards Platinum Mastercard: 1-877-890-3150."
I called and spoke with Toni Employee ID: ** and Jonathan Employee ID: **, who unfortunately were of no assistance to me. As a matter of fact, it seems Toni had no idea why the link wasn't working but stated that this is a known issue that keeps happening but there was nothing she could do. And Jonathan, who is supposed to be a supervising manager of the sorts, actually seems to be a fast-talking con man. He kept going in circles saying the same thing over and over and yet giving me no help at all. Why is TJ MAXX false advertising that persons can apply for a card, use it right away with a temporary shopping pass and get 10% off of the first purchase with the card? Neither one of them offered me another alternative for this tremendous inconvenience.
I had to unfreeze my Equifax account to apply for this card, allow a hard pull on my social from TJ Maxx, all to be told that I can make the purchase with my own credit card today but that I cannot even get a 10% discount for my troubles???? UNREALl! Neither Toni nor Jonathan offered me that option or any other option for the tremendous inconvenience. I am very disappointed with the service I received today over the phone to the point that I do not even want the damn card anymore and I absolutely do not want to give TJ Maxx one red cent of my money after their misrepresentations and false advertisement and having been treated the way that I was treated today!
I purchased a pair of shoes from TJ Maxx and they just were just ok so I sent them back. No big deal. TJ Maxx sent them back to me saying the shoes had been worn. They absolutely were never worn, other than about 10 seconds in my kitchen when I tried them on. I thought there had been some mistake so I went through their appeals process and ultimately it came down to a small spot on the inner side of the shoe that looked worn. I thought the same thing when I opened the box, but it was not from me trying them on in my kitchen.
I’m not sure how their inventory is stored but the shoes probably sat in inventory for months in heat/cold which could have made a worn looking spot where the suede sat. The tags were still on, the shoes were never worn. I live in a small town and have to do a lot of shopping online. I’ve never had so much trouble with a store before. I will never order from them again. Very weird situation. I ended up filing a claim through my bank and was refunded the amount for the shoes.
I used a TJ Maxx gift card to purchase online. My first payment through credit card was unsuccessful because there was a discrepancy on the credit card details so I had to repeat the payment process. When I reentered the gift card number for the payment, the site said that my gift card is already empty. Now, the code was useless because I was not able to use it in the first place but is balance already ZEROED. Is there any way for me to retrieve the gift card credit that I was not able to use in the first place?
On 5/23/2019 at 6:06PM, I called the customer service number located on my billing statement, 1-877-822-2015, with questions about my account. My call was quickly transferred to a customer service AI, the information and payment history it gave me did not match the information and payment history I saw online on my TJX Rewards Platinum Mastercard account. Then I was given the option to proceed and speak with a customer service representative, and I said YES. Soon after, I was connected to a lady, whom asked for my name-which I gave, we exchange a few more words, however, she couldn't help me so she went on to tell me to stay on the line and I will be connected to another representative.
Therefore, I stayed on the line and I heard another AI ask for a 6 digit account number of some sort, I did not understand what it meant, so I stayed quiet hoping I will be reconnected to another rep., and I was. After the AI asked me 3 times, I was reconnected to another male representative, he asked the same question, from what I recall, something along the lines of, "Can I have your 6 digit account number?" I still did not understand, so I said something like, "Where can I find that, because all I see on my payment letter is my 16 digit card number."
All he proceeded to say was something like, "No, it's your 6 digit account number." So I logged back into my rewards account online, and was still very confused, so I asked him where I can find that, HOWEVER her just remained silent for a couple seconds and HUNG UP! What happened to my customer service?? And my unanswered question from an innocent loyal customer?? I've never experienced a customer service representative hanging up on me from any other department store before, how absurd.
I always shopped TJ Maxx and Marshalls for their low designer brands. I never cared if something was the latest in fashion, so when I could find it here it was good enough for me. But in the last five years I find myself returning MOST of my clothing purchases. Today's purchase is what prompted this review. Again, I get the stuff home, after trying it out in stores, to find defects. Always defects. I bought a linen blazer that fit me alright. I got home and found that the lining inside is all bunched up as if the fabric was caught under the stitching. And on the jeans I bought, one of the legs is turned funny so that the seam is turning out toward my knee. Another thing that I think about is the fact that some of the clothes look like they have been been picked over, trampled on, and been on the shelf for who knows how long... are just about the same price at some of the department stores. So I believe I'm done buying clothes here.
Edgewater, NJ store - Bad Service. I go to this location often but lately the quality of the merchandise is poor. Also, the team is often rude and impersonal. I think it's a management issue, she is rude and treats the employees in a condescending manner. You never know who is listening or observing and I don't think you want customers witnessing that type of behavior. There should be a customer service training in place. But if the management personnel is bad what can you expect from the workers.
I called TJM TWICE BECAUSE I DID NOT RECEIVE A BILL. I know the payments must be received before the 19th of the month. I spoke with the store manager. She told me to drive to the store and make my payment. I told her the payments are sent to a bank, not paid at the store. She was nasty, and impatient. She said, "I told you what to do, (drive to the store)." The store manager does not know how payments are made? After one half hour of talking to computer I spoke to a "Person". Again I said I did not receive the bill, and would appreciate removal of the late fee. She said there was nothing she could do. And said if the bill comes in my mail today I should pay it. For what? It's still overdue. I called the CEO. Spoke with a very nice lady, her name was Cindy. Then I received a call from one of the executives. He said he would speak to the employees. That was approximately 2 weeks ago.
This morning 4/23/2019, I called again. I was going to suggest the bill get mailed to a different address. "You cannot speak to a CEO," THAT Is FOR EMPLOYEES. I tried to tell her I did speak with a CEO, but the phone was slammed down and I heard loud music. I think the employees of TJM should be "toilet trained" in how to treat a customer. I suggest they go to Nordstrom and learn the meaning of respect.
Do not order Rae Dunn items... or anything that you really want. Anything you order that is fragile will be delivered damaged and they make you jump through hoops to get your money back, even though then know no packing material was used to secure the item! The customer care representatives can do nothing to help at all. Many times part of your order will not be shipped, you will be charged and then you have to wait until it’s been 11 days before you can even start to get your money back. They make YOU call back, they know the items won’t be shipped but still have to wait! I’ve even seen a label created and nothing! Just another way to charge the card knowing the items won’t be shipped. Very unethical company. Buyers beware!
T.J. Maxx is a terrible company. I advise the public do not order online from them nor go into their department stores and buy anything from them. I placed an order online and received it. Returned to the store. They would not give me my shipping and handling refund.
Wow I will NEVER EVER order online from TJ Maxx again. I never write reviews but it’s been such a bad experience that I have to. Placed an order 2 weeks ago, still hasn’t shipped. They cancelled half of my order 2 weeks after placing my order because it’s “no longer in stock”. Ok then WHY place HALF of my order instead of emailing me letting me know there’s only 2 of the 4 pillows left in stock? Called them, they said, “There’s nothing I can do or that they can do.” I said “I ordered 4 pillows for a reason. I don’t want the other 2 if I can’t get my full order”. Once again, there’s “nothing they can do”.
They’ve created this mess and I’m left wondering if my package is even gonna show up considering it hasn’t shipped yet and it’s past the delivery due date. Also I’ve called several times and every time they say there is nothing they can do. This company is a JOKE And absolute sloppiest company I’ve ever dealt with. Can’t wait to return the 2 pillows (if I ever even get them) & never order from them again. Trust all these bad reviews!!! I should’ve before I ordered. But now I know. Never again.
I work in the Call center for TJ Maxx Online. I get nothing but horribly upset customers all day because their items haven't shipped and it's been more than ten business days. Their items arrived damaged and by policy I have to send them on an entire Lord of the Rings quest to receive a refund. They didn’t receive an item and I can’t send it out. They are sent a wrong item and I can’t issue a refund until after the CUSTOMER sends the items back to fulfillment (literally the slowest working warehouse I've ever heard of) receives the item(s) and THEY issue the refund, or anything else you could think of that could go wrong and the customer pretty much has to solve a problem that we created.
I'm one of the few reps that actually does everything they can to get the customer happy but when I'm on the phone for too long trying to go above and beyond for a customer, I have my supervisor looking over a desk or walking up to mine telling me to speed it up. I treat every customer how I would want to be treated if my stuff got lost or what have you... horrible company, horrible policies, horrible system, horrible shipping... it's just bad.
Purchased a Kenneth Cole two piece swim set for my spring break trip next week. Unfortunately they only sent the top! It blows my mind that they ONLY sent half my order. What type of employees do they have working at their distribution centers to make such a huge mistake! I'd prefer an email stating the item is no longer available but NO! Called customer service spoke to a gentlemen who said give it the full 7 day delivery. Waited... nothing! Called again yesterday and they were not helpful. Told me to contact the manufacturer directly and offered no help in the situation. Kept saying, "There's nothing I can do." Offered free shipping but the way they deliver items, not sure if I want to order online anymore!
I order this item with plenty time for delivery and for my trip. Now I have to go back to the store and find another suit. This inconvenienced me more than they know and free shipping DOES NOT CUT IT! I even went as far as contacting the manufacturer, and again I was unsuccessful. I hope someone reads this and makes changes to their work flow because what they're doing makes no sense! Sending someone half of a set... it's actually comical someone that moronic would make such a decision.
In February I ordered 2 farmhouse style tables marked as on clearance at $43 each. I received 2 hideous gold, throwback to the 70s, mirrored, circular wall shelves. The shipping form had the right item description and pricing info. I called TJ. They apologized and said I could send them back for a refund. Ok, fine, I can go out of my way to do that since you can't go out of yours to send the right items, but I wanted the tables. Since there were 2 and they were shipped individually my assumption was there was disconnect in the warehouse and maybe the wrong item was pulled. So I'm asking how to get the right item and am told they can't guarantee that I will if I reorder.
I recalled seeing the same item online with the before-clearance price of $59.99 each and decide to check it out. I pulled up the table with both the regular price and the clearance price and see the issue. The item number is different, also the description is slightly different, but the photo is the same. I made the gamble and reordered using the regular price ad. I finally got the tables, but not at the clearance price and it took several weeks for the refund to be made on the what should have been the first set.
Now here we are on the next order which was placed on March 9, 2019. It's now 3/21 and nothing has shipped. I emailed customer service 5 days ago and was told it was 'processing' and they were having a problem with the warehouse. You think?! 2 of the items in this order are now 'no longer available' per the website. They were available when I ordered, but do you think I will get them now? Most likely not. The REALLY sad part is I used to work for this company and as things are now, I'm ashamed to admit it.
808 COLUMBUS AVE: I purchased a pair of Fendi sunglasses on 3/14/19. Went back on 3/15/19 to purchase another pair of the same glasses. There was an issue with the glasses not having a price tag and I was told I have to go home and bring the proof of purchase. After showing the price tag and receipt to woman at the register that was originally helping me Adelin, the only person who was displaying proper customer service apologizing For all of my inconvenience. The manager Maritza who never came over to try to fix the issue still had an issue with honoring the price. Called another stores then asked me to go back home and get the sunglasses. I spend way too much money at TJ Maxx to be treated this way.
Check your credit card bill if you have ever ordered from TJMaxx.com. I always use the free shipping code SHIP89 for free shipping on my orders, but just noticed today that they STILL charge me shipping! Over the past 6 years of ordering online that's probably hundreds of dollars in shipping fees that I should NOT have been charged! Just filed a complaint with BBB and trying to get to the bottom of this.
I brought 4 expensive items with full 4 corner and sensor security tags on each item to the register to purchase. Each security device with sensor was on each package and can only be removed at the register. One of the items felt light and upon checking it at the register was shown that the item was missing from the box. We checked one other of the 4 items at the register and it did have the item inside the package. We did not check the other 2 as we were focused on the one that was missing and the rudeness and arrogance of the cashier. The other 2 boxes also felt of normal weight.
When we got home, and opened up the other two items we found one of the items was missing. It was after 9:30 p.m. and we now have to wait until the store opens today to go back and show them and get our money back. Two of the four items were stolen and could only be stolen by the person that was putting the security device on the packages. This was two different departments. I am not only calling corporate on Monday, but I'm calling the Attorney General's office to file a complaint for consumer fraud and as a third step I'm contacting the news to alert them of the inside theft.
I am left sitting with $$$ reward certificates that TJX claims to 'NEVER EXPIRE". It's a lie. They closed my credit card account (I had multiple accounts) for INACTIVITY and refused to honor the certificates I earned worth hundreds of dollars. They are using fraudulent advertising by telling people the reward certificates are "ALWAYS good"!
In the store I was told to simply call the corporate office and they will 'reissue". When I called...I was first transferred to a company offshore...where I couldn't understand the representative's accent... So I asked to be transferred back to the United States. I was transferred to Reginald #** who told me I was 'out of luck' because the credit card was now closed. He said that when THEY closed my card for 'inactivity' it automatically "FORFEITED" all of my rewards. He told me there was no one who could look into this and no one who would do the right thing and honor their rewards. SHAME ON THE TJX companies.
I have had several displeasing experiences with TJ Maxx, online and in store. The two most recent are as follows: I placed an order online in January. When my order arrived, I was missing an item. I contacted the customer service department, and told them what had happened. I requested that the pair of pants that I was missing be mailed in a separate order. They apologized and said that they would not be able to send the pants but that they would refund my money. I told them that I ordered the pants because I wanted the pants. I also stated that the order that they were part of qualified for free shipping, whereas, one pair of pants would not. I did get my money back, but I am without the pants.
Tonight, I drove to TJ Maxx, an hour away from my home, to return a sweater that I ordered online a week or two ago. I was unable to return it, though I had a receipt because I had not kept the plastic that it was wrapped in. They said I would have to send it back, but that is another almost $10 in shipping. I have been regularly ordering items from TJ Maxx, but I believe I just need to stop doing so. I have had several other negative experiences not mentioned above, and I have learned my lesson, at this point.
I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not).
I had to contact customer service - I asked if they could redeliver to the PO Box via regular mail, or send it to my house address. I got an email insinuating that this was my fault, and once they received it back, it would be logged as a return. I would have to wait for that to happen, then they would credit my charge card, and since I used a gift card for part of the purchase, they would have to reissue the GC and mail it to me. THEN I could reorder the sweater... Approximately a month after Christmas, I received an empty envelope from TJ Maxx with no GC...the saga continues. Terrible customer service, they really didn't seem to care - and one month later, I have not been refunded, nor do I have the sweater. It will probably be summer before this gets straightened out.
I placed an online order on December 17th. I received an email with tracking information on December 18th. It was supposed be arriving before Christmas. Order was never received, I called to follow up on December 28th, they “opened” an investigation. I called January 4th to follow up, was told I had to wait 10 business days and that I could call back after January 14th if I haven’t heard from them. I called today and nothing has been done. My first call got disconnected, second call I was told the investigation was just opened today, asked to speak with a supervisor and was told there was no supervisor, the girl didn’t know how to handle frustrated customer so I hung up the phone because I didn’t call to argue.
Called again and got another rude girl who seemed like the same as before but I can’t confirm that. Asked again for a supervisor, got the same answer, she was even yelling at me and I hung up again because I am not about to argue with unprofessional people. My card was charged, I didn’t get my order, and if this is the type of staff they have on hand to help customers, then it is obvious why so many negative reviews.
SO disappointed because I received the wrong item. I called, and the girl was not apologetic nor did she try to do something to make me happy. So I had to drive to UPS and have them return the item. Then I went back online to find it and purchase it again, but my size was not available anymore.
I visited the store today in Alpharetta, Ga to return jewelry I purchased from this location a week ago. As I approached the counter the key holder was assisting someone else at the moment with a purchase which took about 5 minutes. Once she was finished she never acknowledged me. She walked off and then turned around as if she didn’t see me standing at the counter for the past 5 minutes while she completed a purchase and held a conversation with the customer. She did not greet me as I have normally been greeted in TJ Maxx which is disappointing and her actions was disgusting. She then went on to complete my return and when it was time to give me back my money she placed it on the counter which is beyond rude.
Illegal taxes on merchandise, broken merchandise, irresponsible customer service - all are with a red flag. One example out of numerous: I ordered two plaques for the wall. One plaque arrives. The price is 99.99 and the tax is $17. The tax in New York is under 9%. Then another huge box arrives with the item I even did not see on Internet. The price again is 99.99 plus tax $17. To handle this huge box in order to send it back was an experience in itself. The refund was 108.85. I already know that to call customer service is a sheer waste of time. Now every dish or small bowl with excessive tax is diligently returned into the store. The shop person's jaw drops, she calls for the manager. Good news - they return illegal tax manually. I just wonder if there is any organization to protect from the fraud?
I ordered nearly my Christmas shopping for my kids and grandkids one week ago. I have still knock on the confirmation on the order. There's no tracking number. When I call customer service they keep telling me I should get it by Christmas Eve. No one will follow up in the order. They cannot expedite to order. They cannot cancel the order. They cannot assure me that it's just going to ship today or tomorrow. Basically I'm at a loss to be able to get these gifts on time. I don't know if I'm going to have to try another retailer and pay for express shipping to get some gifts here by Christmas Eve. I just need someone from TJ Maxx to help me and that is not happening.
I bought a rug in the Reno TJ Maxx. The rug was shedding all over the place and after two weeks I brought it with a check and asked to return it. The manager said that it was used even though it was in the same shape, they didn't give me a refund. It is a total violation of rights because I was not satisfied with the product and they refused to give me back my money.
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