TJ Maxx

I bought a $500 handbag at the TJ Maxx near my house and the clerk encouraged me to open a credit card because they offered a discount with your first purchase. I paid the credit card off in 2-3 timely payments and to my surprise, I got a statement in the mail saying they were closing my account. Very odd because I have an Amazon card and one other store credit card from the same bank.

TJ Maxx teller pressured me into getting their credit card. Immediately after, I attempted to pay the full amount early by bank transfer. The routing number was incorrect, but rather than providing notice and offering a grace period to process the payment with the correct routing number, TJ Maxx decided to just charge me a late fee and further interest on the balance -- which wouldn't have incurred had my early payment gone through -- until I logged in and found out *myself* that the initial payment wasn't processed. It seems they decided to *not* send me a notice in order to bide their time and allow that balance to incur interest to put you deeper into debt to them.

Kari **

Aug 6, 2022, 2:44 AM (2 days ago)

This is about the website. Happened twice -wrong items labeled. Incorrectly sent. Also no confirmation of order is emailed so there is often no record of order- Then they had wrong spelling of my email but also correct spelling! I am missing a whole order that was charged because they have no revive of it! You have to screenshot your order! Then customer service is like speaking to your confused grandmother -totally unprofessional and unhelpful and unapologetic and —unbelievable.

I have tried TJ Maxx many times but always walk out empty handed. In particular, women's clothing. The Goodwill has better selection. All of the clothing is cheap rags. The material is cheap, the styles are horrible, the selection is threadbare--yes pun, the sizing is arbitrary. If there is a chance at selection it's online. There is no style or selection for the price instore. I recall the days of Liz Claiborne where an entire season of style, quality fabric and selection were the norm! How does this place stay in business? All horrible clothing from China, and India. The accessories such as hats, belts, handbags are acceptable.

Cashier had no change in her register to receive my cash payment. No signs were posted and she didn't say anything until I made the purchase. Long lines, wait time 20 minutes. They need to do better with informing customers ahead of time.

I made a purchase at a TJ Maxx of some candies, but they tasted awful! I tried to return them and was refused! I phoned the customer service number on their website and was extremely pleased with the response!!! I was phoned later in the day by that particular store manager who told me to please come in with my return, apologized profusely for the error made by one of her employees, and would like to not only process the return but give me a free gift as well!!! Finally, a company that takes customer service seriously! Thank you TJ Maxx!

Toxic Chemicals Found in Indonesian Made Clothing in TJ Maxx. Bad smell, still losing color many washes. Bad smell even affect other clothing very bad. Especially some of jeans. Found same jeans made in Mexico, etc. no problem in the TJ Maxx.

I ordered items online and used my PayPal that is linked to my bank credit card...(This protects my account shopping online)..I went to the store to return some items and was told I would have to take a store credit because I used PayPal..I explained it came right out of my bank account but would not budge...I had to take over a 100 store credit...(which I will use now at Home Goods). I am so disappointed in this company..I have shopped here for years and love it but I refuse to ever spend my money here again...this is a stupid policy that they need to change!!

Today I went to TJ MAXX in Warner Robins GA to make a return and purchase. The young lady who waited on me once transaction was completed did not say thank you or have a nice day. Had to beg the manager for a thank you. Since neither wanted to give one on their own. I shop and spend too much money there not to get a simple thank you and have a nice day.