TJ Maxx Reviews

We put our trust in our stores A LOT and definitely disappointed numerous times. Nonetheless, because the boxes didn’t have tags for scanning which I know for sure we didn’t remove. Why would we remove the sticker tags off our boxes???? That makes no sense. We attempted to explain this to two ** ladies in all innocence. We are not maliciously trying to fraud anyone. They refused to help, even a little. We feel fraudulent against as when we gave our money initially for your items. We didn’t give you broken money but the items we received broke (not first time) but this will be the last time. They refused to help us simply because of our kind and who we were as people of religion and we know that to be true because we have heard numerous people whose items will be returned without hesitation. Double standards??? I THINK SO.

Being a billionaire dollar company whose money comes from your consumers I thought you would have more respectful, well mannered, understanding, empathy driven, intelligent people who as management would try their very best to help their customers. I work in the corporate customer service world and if I treated my customers the way your employees treated me I would be fired. Absolutely disgusting. I am going to take this to the State General, BBB, and all social media sites.

Because of two jewelry boxes each worth $16.99 which I fully paid for and me walking in with a receipt your employees couldn’t go out of their way a little to make a customer happy but customers all around the state and states can come in and give you their hard earned money and purchase from you, as well as their trust I need someone to call me at **. I walked away explaining that this is not okay, and all she could say to me was “FEAR YOUR GOD” which is definitely over the top and full confirmation that she was so racist against my kind. I’m always treated this way by this ** manager. (ONLY HER) because she racists, snobby, prideful, arrogant and unjust and I will make sure I share my experience wherever I go and to whoever I can get. My family and relatives will never go into a TJ Maxx store again. I will make sure of it. Because of your $16.99 x 2 you just lost thousands of dollars all year round.

I use to work in retail, you should trust your customers and fulfill their needs because without them you would be NOTHING. You would close down without your consumers. Without us, your consumers you would have never operated, your employees would never get paid and your employees because of their own emotions they treat your consumers disgustingly. How do you take pride in that? I would be embarrassed to have a manager on site who treats people so unjustly and someone as disgusting as her and mannered to represent my company.

I asked for her manager and she said “I’m not manager”. Hesitating to give me her manager's name and when I said “you don’t own TJ MAXX. Who’s above you?” She said “Michelle”. I want MICHELLE’s MANAGER TO CALL ME. Later I found out the name of the manager who refused to help me is named SENIDA. I WANT MY MONEY BACK. You can have your low quality fake jewelry I put so much of my time and trust in.

I WANT MY MONEY BACK. Nobody in that corporate deserves it. I will gladly never shop there again because your employee ruined and gave me the worst experience of my life. There’s many better places who respect to get respect. Not demand it. What happened to empathy and understanding the customers' circumstances, making their day better? Going over the top? Putting in a little extra work to help when there is no way out? Doing everything and anything? She took pride in her title and her ability to say “no” because she thinks that title will make her feel better and if anyone at this headquarters defends that then they shouldn’t have a job either.

As a direct result of your staff’s incompetence and misinformation, we are now dealing with unnecessary complications, including a hard inquiry on our credit report—something we never consented to nor needed. This has negatively impacted us, all because your team failed to provide correct information and acted irresponsibly. What is even more unacceptable is the response from the store owner. Instead of taking responsibility or offering any meaningful resolution, we were met with a dismissive attitude and the statement, “Sorry, I don’t have the ability to do that.” This is not only unprofessional but deeply insulting, especially when it is clear that some form of compensation or corrective action could have been offered.

This entire experience reflects a serious failure in management, staff training, and customer care. It is shocking that a business would operate with such disregard for its customers. We feel misled, disrespected, and inconvenienced. Frankly, this has been one of the worst retail experiences we have ever encountered. Shame on the entire management team for allowing such negligence. We strongly advise others to avoid this store unless significant improvements are made.