Consumer Complaints and Reviews
My card was charged from another state 1000 miles away and TJX Rewards held me responsible for that. While I am in possession of the card, how can someone use the card and I should pay? The customer support pretend to be dumb. I have to pay $101 for no purchase!!
I love this store, good prices for fair quality items but I have shopped a lot of TJ Maxx stores and I have never seen bigger people working in them. I mean never. The Abilene store only has young tiny females, which is fine for them but I thought that Hollister had that market covered. I agree with the rest of the reviews. We need grown ups working somewhere for the store and it would be nice if they represented their customers more.
Ever try to buy runway items at TJ Maxx, and then return them, with a receipt, all tags attached, within the allotted time, only to have them look it up in a handheld computer, call 10 people over to examine the item, whisper about you in a huddle, ask you if you switched the ticket, and then ultimately decide to take the item back begrudgingly because they have to? Welcome to TJ Maxx where customer humiliation is the "service du jour". Their "descriptions" rarely match the item, so the 16 year old minimum wage high school kid at the register has no idea what to do.
They're not empowered to make a decision, so the manager is called. That manager will take his/her sweet time, walk around the floor for a while, ask a few other people, all while you are standing at the register feeling like a criminal over a pair of pants or a sweater. I'm a shopper. I also worked in retail. I am also an executive and I have never witnessed such horrific customer service and lack of knowledge in a retail store ever anywhere in the world, and I've been everywhere. From the red tags on the clothing, to the "I need to look this up" "this doesn't match" "have to call the manager" policies, this place is a garage dump. Lost my business and my $$$. Yes. All of that.
Do you even look at what you purchase and what it promotes? What is the message to a high-need neighbourhood when the home decor you chose to sell looks like a crack pipe (see pictures below!). As an educator who deals with students facing these situations in their lives, I found this item extremely offensive and of poor taste! We are in a national crisis with crack and cocaine, and proudly modeling the artifacts as home decor is a slap to the pain and suffering many in the community are struggling with! I would hope these items are promptly removed from all shelves!
I have never felt so uncomfortable shopping in a store before. I am at unless Ridge Hill, Yonkers. I was making a purchase at the register. I noticed the cashier kept looking at the ticket. I asked "is everything ok." She said, "no, this is not the price for the item." She then took the yellow label off. It was a Calvin Klein hand bag for 59.99 down yellow ticket to 30.00. I told her I didn't place it there and she proceeds to ignore me. She calls over another person who is in charge of the front.
I guess she was in charge but she had no name tag. She said "the price is 59.99 and I won't sell it for less" and she walked away. I decided to leave the bag and not make a commotion. Little did they know next to their register was my daughter. As my daughter is placing her items on the register she hears the two girls talking. The cashier said "don't put the bag away, I want it." Then she heard the cashier says "it's part of the purge, half off. Mark it down." And the girl that was in charge did. I find that to be disgusting customer service, rude and disrespectful that the workers would take thing from their customers.
My daughter walked away and said "I don't want my items." When the cashier noticed we were together she just rolled her eyes. I tried looking for a manager secretly but could not find one. So I asked an associate on the floor for a manager, she pointed out this tall kid. I asked for his name, she said Elvis. I never approached Elvis because how can you talk to a kid about his cashier's acting like little kids. TJ MAXX FIND SOME GROWN UPS TO BE YOUR MANAGERS TO RUN YOUR STORE, NOT KIDS. I want an adult to talk to, not someone my son's age. DISGUSTING...!
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Sent my daughter to the Hoover, AL store today to purchase some jeans and to return two items. She had a receipt for both items; however, she was told that they were not accepting returns for the day! What? How is that possible??? They did, however accept purchases. POOR CUSTOMER SERVICE!!!
I paid off the balance on my account back on May 21st 2016. Prior to that I called at Customer Service Dept. to verify full amount. They confirmed my balance was $1,711.47 which I paid off that day. A few day later I got a statement that said I had a balance of $41.68 for finance charges plus $25.00 late fee. I called immediately and they said it was a finance charged applied for the month I had paid. I said it was not fair that they didn't advised me of possible charges after a pay off, so I asked if it was possible to waive the charges as courtesy. I would really appreciated it. They said they would submit a request and I would have to call back to follow up on it. Well I called today to follow up on the requested and to my surprise my balance was even higher. Now it was $103.00. I asked to speak with a manager or supervisor, Allan one rep claims "we're too busy" and was not able to transfer me.
Then I asked for at least the name of a supervisor and he claimed he was not allowed to provide me with that info. Then I said I was to wait, then they put me on hold for more than a minute and then a Marc came to the phone who claimed he was an collection account manager. I explained the situation. He claims he could not find records of my calls and therefore he could only waive for one time courtesy late fee. Horrible experience. Marc's service was so apathetic!!!
This is not for the store itself, which I love and have nothing to complain about. This has to do with the very deceitful 'rewards' credit card they offer. Had I known what was going to happen, I would NEVER have signed up for this. I've been making purchases and paying on time and I looked at my credit card statement and lo and behold owed "interest charge on purchases" for $14.26 last week. I could not believe it. They 'get you' by offering rewards points towards in future purchases, so the idea is you spend more, you get more back. But you also apparently get CHARGED on these purchases! It's a sick trap and hugely disappointing especially since I'm a LOYAL shopper to these stores. It makes me second guess even supporting them by shopping there. I will be discontinuing my usage of the card.
I purchase a watch from TJ Maxx online for my aunties birthday. I mistakenly chose an old Address I use to live in 1 hour away from me. I called their company's CS, I was hung up on 6 times. I was later fortunate to get someone who told me that they would change the address despite the fact I ordered a day before and the item hasn't shipped out. She said I would have to call ups. I called ups who said they can only change it on shippers request. I called TJ Maxx. Beak antithesis what I was advised. They were very rude and dismissive saying there is nothing they could do. It is against their policy to change address and it's my loss since I put the incorrect address.
They would still move forward with shipping it, so I requested a cancellation and advised them to tell shipper to send them back the item since ups wouldn't accept a pick up. She said they can't also do that, that I would have to let them ship item to the incorrect address and wait for the residence of the address to return the item to the post office. I was dazed by their stupidity and lack of sense. I would never be ordering anything from them and told everyone I know. I asked where is it on the Order page that I can't change my address. She said it's not on the order pay but it's on the return policy. I asked her if I was returning an item or buying one? I went to even check the return policy and nothing was like that was there and going to report this fraudulent transaction to my bank.
I accidently forgot my handbag at the St Cloud, MN Store. I was an hour away before I realized it. I called and talked to the manager Lilly. She shipped my bag to me FedEx. It arrived with everything intact including the cash! I was so impressed with her service and her staff's service! I shop at TJ in Duluth, MN at least once a week. They are nice enough but the staff at St Cloud were AWESOME! Kudos to them!
I did not intend to include a complaint with this review as I am so happy with my experience listed above but I must say that the older (55+) female manager at the Duluth, MN store (sorry I do not know her name) has made me uncomfortable with returns. You have a generous return policy which is why I shop with you. She has questioned me on my returns in an embarrassing way at times. I have returned things that I had for some time but they were never worn/used. I say, change your policy or train your staff to be pleasant regarding returns.
If you check your records with my credit card you will see I spend over a thousand dollars a month on my card. At least $400 of that is in the Duluth TJ Maxx store. I think I am a good customer and want to be treated with dignity and respect. Again, my point of this review was mainly to compliment Lilly at the St Cloud, MN store, but, once I got in here I kept thinking about the negative vibe I get from the manager at the Duluth store.
Today we bought among other things roasted almonds in and walnuts packet which contained rancid stuff at State College, PA - TJ Maxx. I went to return it - the customer service is non-existent. As the packet is opened I was told that they cannot accept it. The customer service rep did not even understand what rancid means... Well I just left the packet and told them do whatever they want. If you can help don't buy food items from TJ Maxx.
I ordered a pair of wedge sandals (Soho Girl Sunny 2 Cork Wedge Sandal) back in May so I would have them in time to for a wedding in two weeks. I only wore them a handful of times to get used to them as it has been quite a while since I've had a pair of shoes that tall. I wore them to an interview last week, but as I got in my car to leave, a strap broke on the shoe.
I called to talk to TJ Maxx about sending them back as a defective exchange, and was told I would have to call the manufacturer. When I looked up a manufacturer, I learned there were several different lines of Soho Girl and I would probably be searching all day to find the right one. What I want to know is, why is it that I can order a product from TJ Maxx, but when it breaks, I have to figure out who made it and what their return policy is? I bought it from TJ Maxx, they should fix the issue. Not send me on a wild goose chase. I will not be ordering anything from them again, so that I don't have to go chasing a new product when the first one breaks.
TJX rewards card is a complete rip off. Extremely long hold time to get NO assistance rather instructed to call yet another 800# not listed on bill. Don't allow account online access & charge late penalties prior to sending out statements, refuse to take payments from anyone other than account holder regardless of hospitalization. Refuse to make mailing address corrections to insure statements are received. Both Jasmine & Carmy do NOT listen & constantly interrupts trying to quickly pass call onto another person.
How can they charge 2 late fees in a month's time without providing a bill to the consumer. Not to mention it took over an hour to make the payment since the representative would not LISTEN to the consumer giving the checking account number. Had to repeat numbers over 6 times before representative FINALLY repeated it correctly. I WOULDN'T RECOMMEND THIS COMPANY TO ANYONE!!!
I sent a postal letter to the corporate office and explained the situation. They replied with an apology and a $25 gift certificate. They said their video surveillance showed my mother "placing her money back in her wallet." Therefore, they have no reason to think anything else happened. While I am pleased that they responded to me, I am unhappy with the whole incident and initial way my mother was treated by the employees of this store.
My 84-year-old mother made a purchase of two pieces of luggage at the Kohler, WI store. She was offered a discount if she applied for the TJ Maxx credit card. Upon form completion, the cashier told my mother, "First use of our credit card always requires a CASH purchase. Your total is $**." My mother paid the full amount. Her first surprise was when she decided to return one of the items. It was then she realized it had been a credit card transaction, not cash as she had assumed. Weeks later, she received her credit card statement which showed she owed a balance of $**.
We strongly believe the cashier had pocketed the money! My mother called the store manager, John, who did not share her alarm at such a claim. The police were contacted, as well as the district supervisor. It is assumed the cashier either signed in under someone else's name, or edited the tape... Not sure. Security cameras were "unable" to prove my mother's innocence. In the end, TJ Maxx offered no help in regards to such a blatant ripoff scheme. In fact, my mother was treated with skepticism. An additional concern now is identity theft.
One has to wonder how many people in this chain are involved in this scam? Of course, the receipt showed it was a credit card sale. My mother has had no recourse or compensation. And, in case you are wondering, she does not have dementia or any other disability; other than trusting too much and believing a liar. In retrospect, she should have called the police BEFORE she called the store manager. Thanks for listening. I hope her loss will at least protect someone else from the same scam.
I ordered two of the same dress for my upcoming wedding. The Theia cap sleeve V-neck gown in ivory and white. I decided to keep the white dress to wear at my wedding and I returned the ivory dress. I accidentally returned the ivory dress in the plastic of the white dress which I didn't realize had the SKU of the white dress on the plastic. So when the dress arrived back at TJ Maxx they refunded me for the white dress even though I returned the ivory dress. The white one is hanging in my closet.
I called them now six times beginning in June 6, 2016 and each time they tell me that they need to escalate the dispute and/or resubmit the dispute because they may have realized that I am right but the warehouse needs to confirm it. It is quite obvious if someone were to just look at the dress that it's the ivory dress that I returned, not white. I've told them that I would take a picture of the SKU that I have and the white dress that I kept to show them that I have it but they have not asked me to send that and instead have fielded my calls to tell me what I have said above. It's a difference of $100 which may not seem like a lot but when saving for a wedding, every penny counts. I'm not sure what else to do here.
Went to pick up a $600 layaway and they put it back after 2 days of original pickup! A $600 sale thrown away! Now I spend easily $500 to $1000 each visit at least 3 times a month! Instead of contacting the customer you cancel and you claim put it back! Then keep a portion of my money!!! I'm livid and WILL NEVER SPEND ANOTHER DIME IN THIS ** PLACE! You don't require any extra time to pick up a layaway... I can see 10 days but 5! What the hell but it was so much nice stuff I'm sure staff just bought it all up. Why it was cancelled so quick!!! Sad management and sad low uneducated workers! They look like they have no real training or even want to be at work! A $600 sale and that same day I spent an additional $350 on more clothes! Almost $1000! NEVER AGAIN. I'LL SHOP GOODWILL FIRST AND ONLINE BOUTIQUES!
I had an older gift card that I had to take to a store (inconvenienced) just to find out the balance because there was no # to call on the card to find out the balance. I did use the card for a small purchase while I was there. It was a $25 gift card and still has a balance of $19.64. Today when trying to make a purchase online, I could NOT use the card because there is NO Scratch off pin to put in the number that the website asks for after putting in the card number. So after trying to find a contact us page on the website which I never found, I called a CS Number that I did find. 1-800-926-6299. First I got a message about how no one was available because of some kind of MEETING then it gave me the option to have them call me back when a rep was available.
After hanging up, very shortly they called back. I asked, "How can I use my giftcard on your website without a PIN?" She said, "You CAN'T." And I asked, "Is there anything you can do so I can make my purchase online? Because things I wanted from the website I could not get in the store." She said, "Not unless we have a pin for the card." I then asked, "Can't you find the balance and issue me a credit or another card that I can use on your website." "NOT without a PIN." She offered NO OTHER OPTIONS.
I am very upset and very disappointed because now I HAVE to go back to the store and try and find something that I want instead of the items I wanted from the WEBSITE. And from what I've read about TJ MAXX in general is very dissatisfying and disgraceful. I couldn't believe some of the simple issues people had that could have been easily resolved and weren't or rejected even for a simple return. I will use the rest of my balance on my gift card and THAT WILL BE THE LAST TIME I SHOP WITH TJ MAXX.
I placed an order on line for several sets of wine glasses. One of the boxes had 7 glasses when there should have been 8. I called customer service and just ask them to send the missing glass. They said I would have to pack them up, take them to UPS store, wait for a credit and then reorder and hope that it comes correct the second time.
Very disappointing that I am the one who is inconvenienced when they are the ones who shorted the order. I order on line because of the convenience. If I made a bad purchase on sizing, color, etc. I would take responsibility for the return but they are the ones who should make it right with as little inconvenience to the consumer as possible. They obviously do not care about their customers. Buyers beware. I should have checked reviews before I placed my order. Very disappointing and rude. I have never written a review before but I think people should know how poor the customer service is at TJ Maxx online shopping.
Placed online order on 4/19/2016. Immediately after wanted to cancel because shipping costs so high. But there is no cancel functionality with this system, unlike Amazon, Walmart, Target, etc. Apparently there is small print someplace telling you this, but the TJ Maxx system lacks standard, basic ordering functionality. I immediately called to ask if I could cancel. The customer service rep said I could not cancel, but I could return the order to any store for a refund of both the item charge and shipping charge. This turned out to be incorrect. Two errors on the part of TJ Maxx: online system is not robust, lacks basic functionality, and 2 customer support gave incorrect advice and company refused to compensate my shipping costs--which were $9 on a $25 item.
Ok not the 1st experience with pricing. Purchased shorts for 16.99, at TJ Maxx. Next door same shorts 19.99 at Marshalls. Prior experience in Home Goods with an area rug purchased for 399.$. Returned it due to defect. Store returned it to had identical rug for 299$. I however did have receipts. Got my full return. My problem is with corporate - explanation of purchasing items at different times by different buyers. Doesn't fly with me. You do not get different pricing from same vendors at different times.
I ordered packing cubes, 1 red backpack, and 3 pink backpacks. The backpacks were gifts for a dorm party. When I opened the box that was delivered to our doorstep there were a pair of black boots, a small pair of blue jeans, and the items I ordered except for the red backpack. I finally found the customer service telephone number on the TJ Maxx website and called explaining my problem. I was told to put the items that I did not order back in the box, place the return label on the outside of the box, and drop off the package at the UPS store. I was told I would receive a refund and an e-mail with the confirmation of this agreement. Neither has happened. I have also sent e-mails and have had no replies concerning this mix-up.
TJ Maxx credit card has a 26% or 28% interest rate. It's ridiculous. They don't tell you this when they push the product on you. I found out when I got the paperwork in the mail and tore up my credit card. My mom just called me and said she got the credit card. I told her about the interest rate and she went back and asked that they cancel the card. She returned the garment and purchased it for cash. It was about $10. Really? Your cashier pushed the TJ Maxx credit card on an elderly 75 year old woman for a $1 discount? Really? This is borderline elder abuse. Cut it out! I just wanted this information out there. No need to contact me. I'm too busy for this.
I was in my local TJ Maxx shopping in the clearance isle for some washcloth. A ** lady was at the right of me shopping too. I heard a door open. It was the stockroom. A man came out, looked at me and proceed to where he was going, then he pass by again and went back in the stockroom. Shortly a guy came with a cart, ask the lady and I if the cart belong to us. I replied no. She did as well.
After I finish with the washcloth I walked over to the kids clothes when the stock room man approached me and point to my bag to see in it, I pour everything from my small cross body bag and showed him then he thumbs up and walk away. I was so embarrassed as other people was looking at me. I asked for the manager. She apologized and said she'll talk to him as he should have never done that but I don't think she did anything to him. Because I was ** I was the one stealing but the ** lady was not. He should be fired for what he did to me not talk to like she said. And I'm 100% sure if they have camera they can see I was not doing anything but finding the best washcloth.
After several messages back and forth explaining that TJX website does not work correctly. Needless to say, I will be cancelling my account. If TJX cannot find someone within their company to correct their website to make it work for their customers, how can I trust they will secure my account information?
Back in December I had fraud in my checking account and savings account. I had a lot of stuff not cashed. I made a police report contact everyone about the fraud. Since I made payments online I had a lot of trouble with this company. Today I received a letter stating that my account was closed. And when I asked them about purchase on December the person on the phone said there was two of them and on December 24th. I explained to them I never used it that day. And I couldn't find a receipt for purchase and the person said one had a signature. I asked about the other one, no comment.
I went today at TJ Maxx 1630 east 15 street Brooklyn, NY 11229 location. When I was about to pay, suddenly I slipped because the floor was wet and slippery. Someone dropped the water bottle and there was big puddle of water. There was no sign or anything. I was all wet and when I ask for help to clean myself nobody helped me for 10 minutes. I was soaking in water with my handbag's. And nobody from the store immediately came in action to put a sign there or to warned other people. I was standing there waiting for help and same time was warning other customer to be caution. When I ask them to help me to give me some paper towel to wipe myself.
Finally, after 10 minutes, a lady who was working there came to me and hand me over some tissues. When I ask the supervisor girl named Gayle ** if she can check out my stuff because the line was big and I already wasted my time while waiting and I was all wet and having pain in my back. She clearly refused me and told me to wait in line like other customers. I asked her to call the manager. She showed me attitude and called her. The manager helped me right away. And apologized about what happened to me. But one thing was clear that TJ Maxx should hire people who care about customers than their own attitude and provides good service to them. That was their lucky day because I didn't sue them.
I placed an online order today. Within 2 hours after I placed the order, I realized that I forgot to update my shipping address. Called the customer service and was told the order is already processed and no changes can be made. Even though the order status on my account only shown as "order placed" instead of "order being processed". The only option I have is to wait for the tracking number from the UPS, then call the UPS to re-route to my current shipping address. This is beyond absurdity!
Well, I used my TJ Maxx credit card and set up online bill pay and somehow, the setup went wrong and the payment was not sent. Synchronicity bank does their billing and would not bend on the mistake as a late payment notice went out on a $117 balance. Beware of Synchronicity bank.
I went there yesterday and had the worst store experience trying to exchange a pair of pants. Tania, the Assistant Manager was unprofessional and dishonest. I asked to speak to the Manager and instead, she sent a store associate to deliver her message. The associate said that I could not return the item because every store sells different brands and that I had to go back to the original store of purchase (this is unheard of!). I asked to speak with her directly again and she finally decides to speak with me. She also tells me that the item is in terrible condition in which it was not because I never used the item. She continues to make up all these excuses as to why she can't exchange the item. She then says she can't find the item on the scanner. She tells me to come back on Monday to speak with Kiana, the Manager to see if she could do something. I work on weekdays and was determined to get this solved as Tania is NOT a problem solver.
I called Peter, the manager from the Ridge Hill store of where it was purchased and pass the phone to Tania. Tania gives him the wrong number of the item and Peter tells me that the item is old when in fact it was purchased only weeks ago. I then decide to travel to the Ridge Hill myself to speak with Peter and he scanned the item and found the item immediately and took 2 minutes to make my exchange! He said he didn't understand why Tania was giving me such a hard time and he also confirmed that he got the wrong item numbers on the phone. A whole day wasted trying to make a simple exchange. AWFUL! I will never go this store again their exchange policy is a DISGRACE!!! And I will also file a BBB complaint for their terrible customer service and unskilled manager!!!
This particular store always has problems: One... went to return a piece of artwork that was also a nightlight for the wall. Someone not me damaged the light clicker. It was pushed out of the wood and loose. The light would just die out. Very depressing. So I glued it back in and still would not really stay on without a lot of maneuvers.
Had no receipt and went to return it to a tall willowy 18 year old. So she scans it with her gizmo not the register and lies and tells me it's out of the system... So I called her a liar and she started calling at high voice for Christen and said "Are you calling me a liar?" I said "Yes I am" and I high tailed it and told her she was disgusting (because I just bought it a couple days ago). Went back downstairs returned it, added some money and bought something else.
Then the other day a dispute arose over some shoes and the price. The cashier says "they are not 16 dollars - they are regular price" using his gizmo not the register which was 20 dollars. So the manager also says they are not on sale, and my pair of shoes in my size could not be sold to me. They had no markdown tag even though others not in my size were marked down and in the same color, black and later we find in three more colors and all sizes, as in blue, peach, black and plum. And then the manager, after dumping them into her arms while we collected them still would not sell them to me so I said "Really? How about the State Attorney General for fraud?" So I got my way...
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