TJ Maxx

Additionally, the sales assoc. named Ghadeer, was vocally combative with me, inserted herself into the conversation I was having with the manager, and inferred that I was a liar. When I strongly told her to watch what comes out of her mouth, because I don't take kindly to someone insinuating that I'm a liar, the manager told me not to talk to his employee that way. Seriously? Because I'm thinking your employee should not talk to me, the customer, that way. Clearly, both he manager and this girl named Ghadeer don't understand that customer service is everything when it comes to retaining customer loyalty.

They wouldn't return the item for me, because it was a runway item, and it didn't have this red plastic tag (shaped like a stop sign) on it. They said it is their policy not to accept returns without that tag on it - even though the price tag was still attached to the garment, and I had my receipt. Funny though, that nowhere on the TJ Maxx corporate website, under their refund policy, does it mention anything at all about requirements to return runway items. Nor does it mention anything at all about that red plastic tag needing to be on the garment. The corporate policy as written on their website simply says that within 30 days you just need your receipt - which I had.

I took this complaint to District Manager for that store, I filed a complaint with the Better Business Bureau, and I filed a written complaint with a TJ Maxx survey on their website. The manager finally gave me a refund, but not without saying he would never again return an item for me if it was missing that red tag, to which I told him that won't be a problem, because I will never again step foot in a TJ Maxx store again. And, when my refund comes through on my TJ Maxx credit card, I'm canceling the card. Absolutely, horrible customer service and a somewhat shady return policy, in my opinion.

I did learn by accidentally getting ahold of the corporate loss prevention manager, Brett (corporate gave me the wrong # and name for the district manager), that those red tags are so that people won't buy an item, wear it to an event, and then return it. Which, I did not do. I mean, they're a pair of cargo pants - What event am I going to wear them to and then try to return them? By the way, I looked that up and it's referred to as "wardrobing", and while I think it would be an immoral thing to do, it is not illegal. So, I didn't wear the pants, I had my receipt, the price tag was still on the garment, I hadn't done anything illegal, their policy on their website doesn't specify anything about that red tag needing to be on the garment, and TJ Maxx lost a loyal customer all because that manager was myopic in his ability to see the bigger picture, and their sales associated mouthed off to me. Way to stay classy - not.

In other words, rather than care about their customers and help them continue to be good customers, TJ Maxx would rather make it more expensive for you to be their customer and harder for you to get out of being in debt to them. They'd rather keep charging you pennies for interest payments rather than thinking long-term on the value of a customer and making sure you had a good experience with them.

This was my first and last time buying anything from TJ Maxx, and I'm cancelling this awful credit card that their teller pressured me into signing up for. I've been a Platinum Card holder at two other creditors for over two decades now, and they have EXCELLENT customer service and benefits that keep me using them, even though the annual fee increases, because they will work to make their customers happy and ensure that the value of their benefits are always greater than the cost of the fee. This is not about being cheap. TJ Maxx needs to learn that investing in their customer service and in their employee training so that their employees care more about helping customers rather than screwing them over would be better for business in the long run.

To TJ Maxx

I was offered to join Rewards which I did just like I did Kroger Ollie's Big Lots. Only after they ran my credit did they let me know I was applying for a credit card. This hits my report then I had to in order to get my 10% since I was already screwed on my credit report. When I wanted to just pay for it I wanted the 10% off but I thought it was a reward. I didn't realize that it was reward in order to penalize me for any interest that may be gained. I am very disappointed. I was asked, "Do you want to join our Rewards program?" And of course I said yes because they said it would give me 10% off.

After all said and done I'm screwed. I asked them please in the future tell people, "Do you realize you're applying for a credit card." And I'm not sure if she was a manager or who she was. Said, "Oh no we have to present it as a reward card." I feel very misled plus I'm not sure what impact this is going to have on the things I have going on in my finances. All I wanted to do is get some clothes at a decent price so I can start my new job on Monday and I got a few things to make me feel special. At the end all this happened. As soon as the money shows on that credit card I'm going to pay it off, close the credit card and not shop at T.J Maxx.

Also they asked me for my driver's license. I asked them why because it had my old address. It didn't have my new address. They said it didn't matter. Since I didn't know I was applying for a credit card now that credit card is going to go to my old address then be forwarded to an address because I didn't know where I was moving. Hopefully it will get to me prior to Me closing it. Horrible horrible horrible experience.

The girl waiting on me did everything she was supposed to however she was not trained properly and the people guiding her regarding her for my destruction. If you would like to contact me feel more than welcome. I went to the Richmond Indiana store. I'm sure you will have all of that because you're the one that sent me the email. I don't need a credit card. I didn't want your credit card but if you wanted me as a frequent shopper I should get rewards anyway. I regret the money I spent with you today.

Did I like the product? Yes. From now on I'd rather shop at Goodwill. They give me a reward card and don't trick me into having a credit card and running my credit. I am usually not a person to speak up but you feel like you have to be on the watch through the internet everything and I thought I had good money I was going to make some good purchases spend some money. And I felt like oh great they're going to reward me. No I got **.