TJ Maxx Reviews

This whole process is amazingly inconvenient for me, but even worse, is that it comes across as deceitful as TJMaxx isn't upfront about not making store refunds available if PayPal is used to make an online purchase and forcing customers to accept Gift Cards, thus, ensuring them a coerced purchase. I called TJMaxx Customer Service and waited on hold for more than 15 minutes for the CS Representative to return to the call. When she returned, she informed me that I could drop off my return at FedEx and that I would be charged for the cost of the Return. However, I could then call TJ Maxx AGAIN and request a refund for the shipping. I used to LOVE shopping at TJMaxx. Now, no matter how good the deals they have, I won't shop there anymore due to their p*ss poor customer service and deceitful online return policy.

I have always appreciated the quality of service provided by the store. However, this incident has left me feeling disappointed and undervalued. I believe that every customer deserves to be treated with respect and fairness, and I hope that you will take this matter seriously. I kindly request the store to take appropriate action to ensure that such situations do not occur in the future. Additionally, I would appreciate a formal apology and any steps you can take to rectify the situation. I understand that merchandise control prevention is a necessary aspect of retail operations, but the manner in which this situation was handled was entirely inappropriate. I believe that all customers should be treated with respect and dignity, and this incident fell far short of those standards. Thank you for your attention to this matter. I look forward to your prompt response.

Magda

On November 7, 2024, I called the CS Dept. again and the rep I spoke with produced yet another excuse and stalling tactic that was quite alarming! She told me that they could not delete my account page because TJX has to hold onto the Order information for legal reasons. I told her that was pure nonsense because I've closed accounts on other major shopping sites that offer customers the option to delete their accounts within seconds... without a hassle... without downright lies... without what appears to be an intentionally deceitful, corrupt act on the CS Dept.'s part. I'm wondering if the "dearly departed" remain on their books as well… whatever it takes to hang onto their customers… “be they alive!”… or “be they dead!”… seriously!… and “No!"… This is not my attempt at humor as I’ve certainly lost mine after all this!

As explained to that rep, it's understandable that the record of my purchase is going to remain on their books. Like tax filings, legal documents need to be held for a certain number of years; however, there is absolutely no reason whatsoever to prevent a customer from closing out her account page. Although I have sent a number of email messages to TJX’s “top executives,” no one within their “system” has bothered to answer.

Without real "executives" or "managers" who are overseeing exactly what is going on, the CS staff will continue jerking customers around... whatever it takes to make them cease and desist and blow away in the wind. I'm not going anywhere... I know my rights... I know "right from wrong"... and TJX and its affiliates have serious problems that need to be addressed properly! I'm a "real" person... an honest person who just came to do business with T.J.Maxx.com and ended up trapped inside their bent "system" that has far too many discrepancies and flaws.

Updated on 11//04/2024: This is now my THIRD negative review on TJMaxx.com, a company handled by a CS staff that appears unable to comprehend what a customer keeps repeating ... "Please CLOSE OUT MY ONLINE ACCOUNT!" We're talking about the now large and All CAPS plea because I keep receiving the most absurd responses that clearly indicate they are unwilling to comply with a simple request. Here's an excerpt from the latest response from a CS staff member. I've blocked out the name of the agent and the full CS phone number for security/privacy reasons. See below:

"Thank you for contacting TJ Maxx eCommerce Customer Service. We are happy to assist you! We apologize for any trouble you are having with your TJX Credit Card or Rewards Certificate. If you have any questions or concerns, please don’t hesitate to contact TJ Maxx eCommerce Customer Service at 1-833-***-****. Our Customer Service Department is open Monday through Friday, 9 am – 6 pm EST.

TJ Maxx eCommerce Customer Service"

I have continuously advised T.J.Maxx's CS personnel that I DO NOT HAVE A TJX CREDIT CARD ... I never did ... But here they go again with the nonsense ... Anything to keep me on their roster ... For whatever reason is beyond me. A simple request has turned into a saga; therefore, I will continue reporting the news until a REAL manager from TJX decides to step up to the plate and take charge of my simple request to CLOSE OUT MY ONLINE ACCOUNT! Can they do it? ... Will they do it? I'll keep after them until they do!

Original Review: I recently made a single purchase from T.J.Maxx.com and because I've had success from a "sister" company owned by the same entity, I figured it was safe to also set up an online account. "Wrong!" Upon making the purchase and noting the poor excuse of a shipping company they used to send it after charging me $9.99, that's when the disappointment began to set in. The package turned up the other day... Delivered by a non-descript vehicle/driver, who just threw the poorly packed shipment into the yard and drove away. Apparently, the shipper farms out its responsibilities to various "outside" sources not even affiliated with their company. In addition, every time I try to log into my account, a spinning wheel blocks entrance into the site.

To clear my account page for viewing, I have to reopen the home page and press enter... EVERY SINGLE TIME! Between the lousy shipping arrangements and their faulty website, I requested that they close my account and kept repeating why I wanted "out"! "OMG!"... It's taken days and numerous emails and phone calls to T.J.Maxx's Customer Service Dept.... And my account still remains open... "WHY?" If they can create a customer account in seconds, why the endless stalling and downright lies coming from their CS staff?

At first, I began to think their email responses were handled by what I refer to as "robo dummies" who can only spit out form letter responses that often do not even pertain to what you asked them in the first place. As it turns out, their CS staff are "real people" and, quite frankly, I would have been more relieved to find out they were robotic dummies because the answers and stalling tactics indicates a low level of intelligence from human beings... Seriously!

One other thing that annoyed me, I had an objection to the term they keep bombarding me with, "... The right to be forgotten", which comes across as an affront or insult to those customers who dare request T.J.Maxx to close out their account ASAP. It's apparently a "legal term"; however, consider how it comes across to see the same statement flash across the screen after you've asked the same fools to "CLOSE MY ACCOUNT" and be done with it. I told one CS staff member that it offhandedly tells the customer, "...so you want to bail... Do you?" Well then, 'forget you'!"... And, unfortunately, at this very moment in time as I type my review here, my account is still NOT CLOSED OUT! Again... Only seconds to bring in a new customer's business and loyalty and days later, they are still hanging onto a customer who just wants to get the heck out of their shambles of an operation.

I understand that employees are encouraged to promote certain products, but I believe this approach can detract from the customer experience. A simple "no" should be sufficient without additional pressure. As someone who worked in the industry previously, I am aware each employee must "sell" a certain number of cards per day or week. If they fail to do this, they will be reprimanded. This practice alone says volumes of your employee turnover. You don't value your employees, and it shows. Shame on you. I’m sharing this feedback in hopes that it can help improve the checkout experience for customers who value a respectful and straightforward interaction. What’s more telling is the inability to email corporate and use the chat function - both been disengaged. Interesting.

1). If merchandise purchased online and safely used Visa credit card via Paypal, Store will ONLY give a store credit and not refund back to Paypal even when returned just a few days after receiving and with receipt. There should be a conspicuous popup at least twice before payment when ordering notifying consumers of this practice to provide refund and only store credit.

2). For items purchased in the store, if you lose the receipt, you may be told we can't find the item number in our system so cannot honor the store credit policy even though item in new condition with tag.