TJ Maxx

I called TJM TWICE BECAUSE I DID NOT RECEIVE A BILL. I know the payments must be received before the 19th of the month. I spoke with the store manager. She told me to drive to the store and make my payment. I told her the payments are sent to a bank, not paid at the store. She was nasty, and impatient. She said, "I told you what to do, (drive to the store)." The store manager does not know how payments are made? After one half hour of talking to computer I spoke to a "Person". Again I said I did not receive the bill, and would appreciate removal of the late fee. She said there was nothing she could do. And said if the bill comes in my mail today I should pay it. For what? It's still overdue. I called the CEO. Spoke with a very nice lady, her name was Cindy. Then I received a call from one of the executives. He said he would speak to the employees. That was approximately 2 weeks ago.

Do not order Rae Dunn items... or anything that you really want. Anything you order that is fragile will be delivered damaged and they make you jump through hoops to get your money back, even though then know no packing material was used to secure the item! The customer care representatives can do nothing to help at all. Many times part of your order will not be shipped, you will be charged and then you have to wait until it’s been 11 days before you can even start to get your money back. They make YOU call back, they know the items won’t be shipped but still have to wait! I’ve even seen a label created and nothing! Just another way to charge the card knowing the items won’t be shipped. Very unethical company. Buyers beware!

T.J. Maxx is a terrible company. I advise the public do not order online from them nor go into their department stores and buy anything from them. I placed an order online and received it. Returned to the store. They would not give me my shipping and handling refund.

Wow I will NEVER EVER order online from TJ Maxx again. I never write reviews but it’s been such a bad experience that I have to. Placed an order 2 weeks ago, still hasn’t shipped. They cancelled half of my order 2 weeks after placing my order because it’s “no longer in stock”. Ok then WHY place HALF of my order instead of emailing me letting me know there’s only 2 of the 4 pillows left in stock? Called them, they said, “There’s nothing I can do or that they can do.” I said “I ordered 4 pillows for a reason. I don’t want the other 2 if I can’t get my full order”. Once again, there’s “nothing they can do”.

I work in the Call center for TJ Maxx Online. I get nothing but horribly upset customers all day because their items haven't shipped and it's been more than ten business days. Their items arrived damaged and by policy I have to send them on an entire Lord of the Rings quest to receive a refund. They didn’t receive an item and I can’t send it out. They are sent a wrong item and I can’t issue a refund until after the CUSTOMER sends the items back to fulfillment (literally the slowest working warehouse I've ever heard of) receives the item(s) and THEY issue the refund, or anything else you could think of that could go wrong and the customer pretty much has to solve a problem that we created.

Purchased a Kenneth Cole two piece swim set for my spring break trip next week. Unfortunately they only sent the top! It blows my mind that they ONLY sent half my order. What type of employees do they have working at their distribution centers to make such a huge mistake! I'd prefer an email stating the item is no longer available but NO! Called customer service spoke to a gentlemen who said give it the full 7 day delivery. Waited... nothing! Called again yesterday and they were not helpful. Told me to contact the manufacturer directly and offered no help in the situation. Kept saying, "There's nothing I can do." Offered free shipping but the way they deliver items, not sure if I want to order online anymore!

In February I ordered 2 farmhouse style tables marked as on clearance at $43 each. I received 2 hideous gold, throwback to the 70s, mirrored, circular wall shelves. The shipping form had the right item description and pricing info. I called TJ. They apologized and said I could send them back for a refund. Ok, fine, I can go out of my way to do that since you can't go out of yours to send the right items, but I wanted the tables. Since there were 2 and they were shipped individually my assumption was there was disconnect in the warehouse and maybe the wrong item was pulled. So I'm asking how to get the right item and am told they can't guarantee that I will if I reorder.

808 COLUMBUS AVE: I purchased a pair of Fendi sunglasses on 3/14/19. Went back on 3/15/19 to purchase another pair of the same glasses. There was an issue with the glasses not having a price tag and I was told I have to go home and bring the proof of purchase. After showing the price tag and receipt to woman at the register that was originally helping me Adelin, the only person who was displaying proper customer service apologizing For all of my inconvenience. The manager Maritza who never came over to try to fix the issue still had an issue with honoring the price. Called another stores then asked me to go back home and get the sunglasses. I spend way too much money at TJ Maxx to be treated this way.

Check your credit card bill if you have ever ordered from TJMaxx.com. I always use the free shipping code SHIP89 for free shipping on my orders, but just noticed today that they STILL charge me shipping! Over the past 6 years of ordering online that's probably hundreds of dollars in shipping fees that I should NOT have been charged! Just filed a complaint with BBB and trying to get to the bottom of this.

I brought 4 expensive items with full 4 corner and sensor security tags on each item to the register to purchase. Each security device with sensor was on each package and can only be removed at the register. One of the items felt light and upon checking it at the register was shown that the item was missing from the box. We checked one other of the 4 items at the register and it did have the item inside the package. We did not check the other 2 as we were focused on the one that was missing and the rudeness and arrogance of the cashier. The other 2 boxes also felt of normal weight.

I am left sitting with $$$ reward certificates that TJX claims to 'NEVER EXPIRE". It's a lie. They closed my credit card account (I had multiple accounts) for INACTIVITY and refused to honor the certificates I earned worth hundreds of dollars. They are using fraudulent advertising by telling people the reward certificates are "ALWAYS good"!

I have had several displeasing experiences with TJ Maxx, online and in store. The two most recent are as follows: I placed an order online in January. When my order arrived, I was missing an item. I contacted the customer service department, and told them what had happened. I requested that the pair of pants that I was missing be mailed in a separate order. They apologized and said that they would not be able to send the pants but that they would refund my money. I told them that I ordered the pants because I wanted the pants. I also stated that the order that they were part of qualified for free shipping, whereas, one pair of pants would not. I did get my money back, but I am without the pants.

I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not).

I placed an online order on December 17th. I received an email with tracking information on December 18th. It was supposed be arriving before Christmas. Order was never received, I called to follow up on December 28th, they “opened” an investigation. I called January 4th to follow up, was told I had to wait 10 business days and that I could call back after January 14th if I haven’t heard from them. I called today and nothing has been done. My first call got disconnected, second call I was told the investigation was just opened today, asked to speak with a supervisor and was told there was no supervisor, the girl didn’t know how to handle frustrated customer so I hung up the phone because I didn’t call to argue.

SO disappointed because I received the wrong item. I called, and the girl was not apologetic nor did she try to do something to make me happy. So I had to drive to UPS and have them return the item. Then I went back online to find it and purchase it again, but my size was not available anymore.

I visited the store today in Alpharetta, Ga to return jewelry I purchased from this location a week ago. As I approached the counter the key holder was assisting someone else at the moment with a purchase which took about 5 minutes. Once she was finished she never acknowledged me. She walked off and then turned around as if she didn’t see me standing at the counter for the past 5 minutes while she completed a purchase and held a conversation with the customer. She did not greet me as I have normally been greeted in TJ Maxx which is disappointing and her actions was disgusting. She then went on to complete my return and when it was time to give me back my money she placed it on the counter which is beyond rude.

Illegal taxes on merchandise, broken merchandise, irresponsible customer service - all are with a red flag. One example out of numerous: I ordered two plaques for the wall. One plaque arrives. The price is 99.99 and the tax is $17. The tax in New York is under 9%. Then another huge box arrives with the item I even did not see on Internet. The price again is 99.99 plus tax $17. To handle this huge box in order to send it back was an experience in itself. The refund was 108.85. I already know that to call customer service is a sheer waste of time. Now every dish or small bowl with excessive tax is diligently returned into the store. The shop person's jaw drops, she calls for the manager. Good news - they return illegal tax manually. I just wonder if there is any organization to protect from the fraud?

I ordered nearly my Christmas shopping for my kids and grandkids one week ago. I have still knock on the confirmation on the order. There's no tracking number. When I call customer service they keep telling me I should get it by Christmas Eve. No one will follow up in the order. They cannot expedite to order. They cannot cancel the order. They cannot assure me that it's just going to ship today or tomorrow. Basically I'm at a loss to be able to get these gifts on time. I don't know if I'm going to have to try another retailer and pay for express shipping to get some gifts here by Christmas Eve. I just need someone from TJ Maxx to help me and that is not happening.

I bought a rug in the Reno TJ Maxx. The rug was shedding all over the place and after two weeks I brought it with a check and asked to return it. The manager said that it was used even though it was in the same shape, they didn't give me a refund. It is a total violation of rights because I was not satisfied with the product and they refused to give me back my money.

I WILL NEVER SHOP AT THIS PLACE AGAIN??? ROSEVILLE MICHIGAN STORE! They kept all my money for being 10 days late. I put $200.00 worth of merchandise in their layaway. I paid $160 and was in there today to pick it up and they told me that the due date was 2nd which is understandable. I would have even understood them taking a restock fee fine. But they took the whole entire 160 and said since I was late picking up my merchandise there was nothing I can do. Keep in mind the items I purchased was about $200. I paid 160. Came in to pick it up and they kept all of my money???

While shopping at TJ Maxx Brickyard on a very busy day, the cashier Judy provided exceptional service as she was very friendly professional and also helpful. She seemed to really know her business and her friendly attitude really made my day! I will definitely be back and look forward to seeing Judy again.

I ordered a canvas painting online and was sent the wrong one, and when I tried to return it there was no return label or shipping invoice. They said they would charge me for shipping if there's no invoice, which is ridiculous, since THEY sent me the wrong item. ** customer service and online ordering system. You pay for what you get!

Helped at register by cashier Alyssa **. This cashier was very helpful. She gave me a positive shopping experience, was very polite, and worked fast. This person was knowledgeable about policies and procedures. Return was made on 12/10/18 at 8:53:35. Survey number **.

I ordered a product on December 1st 2018. I received the standard confirmation email and the usual pending charge to my account. Six days go by and it's still the same. No shipment email - nothing from the company at all. December 7 I notice the charge is completely missing from my account. No longer pending, not at all charged. I check my emails - nothing. I check to site and the product is still there. My order is completely MIA and the company cannot explain why or how. It should've been shipped days ago. This is the holiday season and the product I ordered isn't available online easily. It was a steal and an awesome find. Now it's no longer going to be the Christmas gift I envisioned and paid for. No response from company. It's ridiculous to sit that long and then just completely disappear without a word especially during the holiday season.

I place an order for $178.00 on Nov. 14. I received an order Nov 26. Unfortunately, this was not MY order. My order was sent to someone in another state while I received hers. When I called customer service I was told that I would need to send what I was sent back to them and they will process my refund. This refund will take 10-14 days for them to process and my bank another 3-5 days to post, on top of the 2 weeks it takes for them to receive the shipment back from me. Customer service said that was all they could do since the package isn't considered lost. Now I am out the money and the gifts meant for my children for Christmas. I will NEVER waste my money and energy at TJ Maxx. I feel like they stole from me.

I am really disappointment with the people who calculate the rewards-coupons. I always check my rewards and I had so many problems with it, now it has to be 60 dollar coupon and they are calculating 20 dollars. The difference in between my purchased and credits is 1,286 dollars, it means I have to have 60 dollars no 20. I am tired with this, so I will use my other cards, that give me less rewards, but I do not have to fight any time for it. For all the cardholders, is better if you calculate your points, is always a problem for me.

On November 10, we bought a 10 qt stainless steel pot. After first use we realized that after cleaning, bottom of this pot contains a lot of black dots. Today on December 3, I came to this Owings Mills TJ Maxx store to return pot and explain that this pot is defective as it has black spots on stainless steel surface. At register cashier validated my receipt and call manager. Manager of this store Cristina (not sure about correct spelling) said that they can't to resell this pot as it was used. I told her that pot was used and after that we realized of defect. I told her that store should not sell defective merchandise. But she refused to take it back. She was taking back only merchandise which store can resell. And this is explanation from MANAGER??? You don't accept back defective items???

I purchased several suitcases online and I noticed a double charge of $553.40 on my credit card. When I checked my email, they had cancelled my order without any explanation. They provided a link to email them back that was inactive.

BEWARE OF WHAT CAN HAPPEN WHEN TJ MAXX MAKES A MISTAKE! I am completely shocked at the terrible treatment that I experienced today with both TJ Maxx as well as Synchrony Bank (TJ Maxx credit card). I considered myself a Maxxinista for decades, but never again! I placed a large order today, and noticed in my email confirmation that my address was incorrect. I moved, and changed it at the site as well as the credit card. I even verified it before I placed the order. So I immediately called customer service. Not only were they not helpful (to say the least!), but downright rude.

I bought 4 items in their store a 9 days ago. They charged me full price. But they sent only one item. And they refund the full price. They charged me only the price of that item. The rest of the order was waiting for shipping. Today, 9 days later, they canceled 2 items. They will ship only 1 item today but they charged me all of 3 items. I called their main customer service number and reported it. The customer service agent that I spoke with was not helpful at all. They charged me the item which will not be shipped to me. Horrible online shopping experience.