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Reviewed Nov. 12, 2023
I purchased a Tommy Hilfiger purse on 11/4, today is 11/11. The strap on the purse was not well sewn, therefore the strap came apart where it connects to the bag. I went in today with the receipt and defective item, and was told by the cashier and manager on duty, they were not able to accept the item back. They looked up the item in department 19, and it had the purse coded as a Steve Madden purse, so they said they couldn't offer me a refund. I told them to roll back the cameras on that day, mind you, it had only been 7 days since I bought the purse, and they said they don't have access to rewinding the footage to that day.
So apparently this store is accepting the resell of defective items, tagging it incorrectly, so they could rob their customers when there's a defect in the product they mislabeled. Their tag system is inconsistent and lables have the wrong product. What a great/not so great way to keep customers from returning. Additionally, on the receipt, it nowhere states, for returns the original tags need to be present. Instead it states, items can be returned within 30 days with the receipt.
I will be making an official complaint, as it is wrong to mistag a product, deny a defective item because of their own error and turning your loyal customer away. Overall, the TJ Maxx Overland Park store, located at: 7921 W 160th St, Overland Park, KS 66223, night manager was very unprofessional, their return policy needs to be reevaluated, and product tags will need to be better managed to avoid someone else from being robbed and left w/ a useless large pocket belt (purse).
Reviewed Sept. 30, 2023
I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude. On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language.
The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.
Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.
Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.
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Reviewed Sept. 28, 2023
I’m 59 years old and still learning about the U.S. credit system and being servant to the great Lender. I’ve worked very hard building my credit in the last 10 years with no late payments. I finally reached a milestone of a 760 credit score and is now scorned. My wife and I recently visited tj max on her advice and made a 109$ purchase for my daughters school clothes. At checkout as I reached for my cash I was enticed by cashier to save an additional 15 percent by getting their credit card. Very hastily I continued and unfortunately over time the purchase slipped my mind because 3 months later I hadn’t received no bills on it. It wasn’t until I saw my credit score plummet 130 points did I investigate and find out why? When I contacted TJ Maxx for mercy I was faced with a person in another country that couldn’t half speak English and hung up on me. Credit isn’t what it’s cracked up to be. Thank you and beware.
Reviewed Sept. 8, 2023
My Disheartening Experience with Discrimination and Customer Service: I feel compelled to share an unsettling experience I recently had TJ Maxx & HomeGoods which serves as a stark reminder that discrimination persists even in everyday situations. A few weeks ago, I purchased an item from TJ Maxx. I took it with me on a trip, only to discover it was defective. Upon returning, I decided to make a simple return. Little did I know this routine task would spiral into a deeply humiliating encounter.
Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt. I found this perplexing, given that the item was undeniably from TJ Maxx. Seeking a professional resolution, I requested to speak with a manager. However, what transpired next was disheartening. The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. It was a profoundly embarrassing moment. To add insult to injury, she insinuated that I might have stolen the item, a baseless and offensive accusation.
Calmly, I explained that I had the credit card I used for the purchase and could provide the exact transaction date. I even suggested reviewing security camera footage to confirm my presence. Regrettably, my words were ignored, and her response was lost in laughter at my expense. Feeling humiliated and misunderstood, I left the store. However, upon returning home, I found the receipt that confirmed my purchase. Armed with proof, I returned to the store, hoping for a more reasonable resolution.
This time, someone else came to assist me. I presented the receipt that clearly stated I could receive store credit if the return exceeded 30 days. Shockingly, he mimicked the previous manager's behavior, ridiculing me and declaring, "No, I will not return it." When I requested his business card, he wrote his name on a piece of paper, mocking me further and challenging, "Show me what you can do!" I had to leave, as my son was in tears, saying, "I don’t want to live here anymore."
I share this experience not to vilify TJ Maxx as a whole but to shed light on the importance of addressing discrimination and ensuring fair and respectful treatment for all customers. Discrimination should have no place in our society, and every individual deserves to be treated with dignity and respect, regardless of their background or accent. Let's hope that by sharing our experiences, we can raise awareness and encourage positive change in how we are all treated as customers. It's time for a more inclusive and respectful shopping environment for everyone..
Reviewed Sept. 1, 2023
Want to place order online with TJ Maxx?! Think twice before vomiting this fatal mistake! You may find yourself with pending criminal charges for next 2-3 years without ever seeing your accusers TJ maxx organised crime investigators who will blame their customers for misfortune of their system and shortcomings of managers! In short if you want to avoid this situation DO NOT SHOP ever with this retailer!
Their online orders will coming wrong and you will take a blame for it! And find yourself in position of defending your good name for an eternity. Law is not is what is written in constitution, but what is current Goverment believe it is! Along with criminal decision TJ maxs investigators whose professional hazard does not allow to see a goodness in other people that they suspect a criminals and criminal minority groups at each corner. Furthermore, the same investigators seems to know more about how imaginary minority group comes a crane rather than explaining their own conducted investigation! Begs a question, who is really committing those imaginative crimes? Perhaps investigators are the liars otherwise how come they know more about crime committed than their own investigation of the case?
Reviewed July 28, 2023
I returned a large order today. I had the receipt and we checked alI item off. Everything was there, with tags, unused. Clean, just sat in my car. Everything was per TJ Maxx return policy. I am a realtor, buy a lot of stuff as housewarming item. Both the person at the cash register and the Coordinator were great, but the kid at the register was new and this took a bit of time. They called Curtis over for approval at the end. He finally came over, looked at the receipt, the items, and was quite rude to me, like I was trying to get something over on him by returning items per TJ MAX return policy with tags, etc. Then he left. Just walked away. I waited and waited, as did the employee, as did the long line of people. He Finally came back about 8 minutes later, looked at me, the stuff and the receipt again and then signed off. I asked him what he was doing, and he said he was helping someone else.
I continued to press a little, as he had already come down, looked at all the stuff, looked at the receipt and just needed to sign off. He said he had to check a few things out, it was the operating procedure. I asked what he needed to check off. I had the receipt, we checked everything off one by one, everything had tags in place, was unused, etc. He said he could not tell me, but it was standard procedure. Honestly, I was in line, returned items, and waiting for Curtis for over 35 minutes. And he was rude. Very rude. It felt like he was punishing me for returning items, and honestly I worried that he was going to pull something fast. I told him I was going to leave him a review and he said, "Great, I look forward to it." Smiled and walked away. Makes me not want to go back into the store. I am a drop in the bucket, but what a disservice to customers like me that follow the rules and frequent your store. Brickyard Location. Curtis.
Reviewed July 21, 2023
I do a considerable amount of shopping at this store, and it is a rare occasion when I return anything. On this day, I needed to return three blouses, with tags and a receipt. Beverly “coordinator“ was very rude, questioning why one blouse had been folded differently, implying I had worn it. I had been polite, I’m not a “spring chicken” and I certainly don’t like being given an interrogation. Do yourself a favor TJ MAXX, and move on from this clerk/coordinator. Not doing you any good! I’m still furious!
Reviewed July 5, 2023
Tyler, one of the managers at the Columbus Blvd location in South Philly demonstrated customer service by consideration! I was frantic because upon paying I realized I lost my keys. Tyler came off the cashier desk and helped me look for them. I found them as I retraced my tracks but Tyler CARED and he didn’t have to do that! He’s a fine person and employee! TJ MAXX is lucky to have such a good person working for them. Thank you Tyler! You showed me through your actions that you cared! Actions do speak louder than words!
Reviewed June 19, 2023
Sold a curling iron that was defective. I tried to use it, but it was not heating correctly. They would not take it back because I “tried” to use it and since it was “used” they would not return it. I had it less than a week and brought it with the receipt. Now I don’t have a working curling iron and I’m out the cost too. I will not shop there again and I’ll share this on all of my social media platforms. Terrible customer service and shameful to sell defective merchandise. I’ve also noticed that on many things their items are not cheaper. Not worth the unprofessional and low level experience to possibly save a minuscule amount of money. I’ll stick to Nordstrom.
Reviewed June 14, 2023
Good day. I have made eight online orders with TJ Maxx and all eight orders have been canceled and they don't want to assist me with getting my order and helping. All of the orders are the same but they just can't help me. I have phoned them and everything. They just say they can't verify my details with my bank but my bank has got everything correct and on the order it is also correct. This is the order numbers: **.
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