Bloomingdale's Reviews

Bloomingdale’s: Disappointing Customer Service, Canceled Order, and Misleading Product Availability. Date of Incident: October 12, 2026 (Today). Product: Coach Chelsea 36 Leather Shoulder Bag — Black. Advertised Price: $250.00. Order Number: **. Retailer: Bloomingdale’s. Today, October 12, 2026, I had an extremely disappointing experience with Bloomingdale’s that fell far below the standards I expect from such a well-established retailer. My experience involved the online advertisement and attempted purchase of the black Coach Chelsea 36 Leather Shoulder Bag, advertised on Bloomingdale’s website for $250.00.

I have been a loyal customer and credit card holder for years. I have never had a problem until recently. I made online purchases, and returned them in store and have still yet to seen a refund. I have filed two disputes. The customer service people have not been helpful. This is terrible. I do not recommend opening a credit card with them ever.

I ordered a Nuna car seat that was supposed to arrive September 18. As of September 25, USPS still shows "Awaiting Item" and states that they have never received the package. I contacted Bloomindale because I actually wanted a replacement, not a refund. Instead, I was told a reshipment wasn't possible, then received an automated email saying my refund request was denied with NO explanation. After contacting them AGAIN and calling customer service, nobody can tell me where the physical package was or why my request was denied. Now I have to wait another 3-5 business days for yet another specialist.

Tysons area store. I am door dash person. I picked up 4 items from customer service. Every item needed a signature on a key pad and it is not stylus, just a finger. The keypad was not taking my signature. I had to redo my signature 5-8 times per item. I asked for a manager. The lady would not go get one. After the 2nd item I asked for a manager. Instead of the manager coming out to help or ask about helping or resolving the issue she came out stating nothing she can do. She was rude. I'm telling her I have to go, I had been in the store now over 20 minutes because of this signature issue. The manager shoved the bag at me after I got my last bag. It was a bad experience and I will never recommend this place. As a new yorker who grew up going to Bloomindale's in Manhattan this was not a good look. I hope my treatment was not racially motived as I am ** and both women are **.

Warning: Bloomingdale's Denied My Missing Sunglasses Claim, Citing "Excessive Claims" I Never Filed. I ordered several items from Bloomingdale's; everything arrived except a pair of sunglasses. I got an empty box, it was clear the box was not tampered with during delivery. When I filed a claim, Bloomingdale's denied it with a form response citing an "excessive claims" history of non-receipt, missing merchandise, and damaged/wrong merchandise. In reality, I've filed exactly two claims — both for this same pair of sunglasses — and hadn't ordered from Bloomingdale's in years before this.

I’ve been shopping with the store for more than 20 years online. Never had a problem just recent I made an order $300 purchase, got the package, opened the box. There was no product in the box. I talked to customer service supervisor, nobody would do anything about it, they would not offer a discount coupon or nothing to replace my product, me and my family and friends will shop Macy’s online going forward.

I recently ordered a pair of earrings from Bloomingdale’s for my significant other. They were expected to arrive in 3-6 days, and when they weren’t here in a week, I figured there had just been minor delays. However, when I tracked my package, it said it had already arrived. The earrings never arrived. I emailed Bloomingdale’s support about this, and they initially offered either a full refund or a reshipment of the item free from additional cost. However, when I requested the reshipment option, they refused to do so. They have not gotten back to me since, nor have they done anything else to try to right this.

I am writing to publicize a highly disappointing experience with Bloomingdale’s regarding a missing item from my recent order. My order was delivered via UPS. The entire order, which was supposed to contain four items, was shipped in a single package under one tracking number. While the outer box was completely intact with no visible signs of damage or tampering, upon opening it, I discovered that one of the four items was completely missing.

My experience began when I opened the bag - the overwhelming smell of body odor was overwhelming. Clearly, the dress I had purchased had been worn before. What was shocking to me was that someone at Bloomindale's put this dress in a bag to be shipped to a customer. I then called the customer service phone number which began a 45 minute saga, much of which was spent on hold. I heard, "I'm sorry," a lot. What I did not hear was any meaningful assistance. First I was told I could ship this back and get my money back...which I could do with merchandise that was NOT defective, correct? I asked for a percentage off my next purchase or the dress itself. The best offer was 20%.

Horrible experience, promo codes on first purchase does not work, they have black marketing how to fool people and make them feel bad, never again.

Terrible experience. Ordered merchandise that was not received. They refuse to resend it or issue a credit. I complaint to the credit card company but it is linked to the store and they said the same thing and closed the case. They avoided all responsibility and did not even try to resolve the issue.

I tried to buy a giftcard at their website but my request was rejected because, "We were unable to verify information provided in connection with this purchase." I called customer service and I was told by the rep and the 'manager' that they can't tell me why it was rejected. Well, then how am I supposed to resolve the problem if I don't know the issue? I offered to use a different credit card and the rep told me to try online but he expressed doubt that it would go through. I would gladly take my business elsewhere but the giftcard recipient specifically told me she wanted a giftcard from Bloomingdale's.

This is not about products purchased at Bloomindale's but about a failing customer service system. I purchased an item on the Bloomingdale's website using my Bloomindale's store card. The sale was processed. About 5 minutes later I received an email stating that the sale was cancelled because information could not be verified and that I should call the customer service number provided. I called the number and provided the information requested (my address). The rep then placed me on hold; after 10 minutes on hold, I hung up.

I have bought thousands of dollars worth of merch from Bloomies. I tried to send a gift certificate to my son and they would not accept the order (valid credit card that they had on file). They made me call them, then they STILL did not accept my purchase. What a bunch of **. I am done with Bloomies. What a bunch of **. Incompetence in the digital age.

I used to love this store. The second time in a week that I have had to contact customer service. The first time someone else’s orders showed up in my app. Customer service could not do anything about it and could not remove someone else’s orders in my account. The second time is that I sent back two items within one order and received a refund for the wrong item. Contacted customer service and they tried to tell me that it was my fault when I received an email showing the exact item that I sent back and the amount I would be receiving. Now I have to wait for the company to investigate all while they’re charging back my credit card for the incorrect refund amount. I don’t know what’s going on with this company, but I may be staying far far away.

Horrible Customer Service, I ordered a gift card online to be emailed to my daughter. I was asked to verify the card that I have on file, which I did do. My CC company approved the transaction and all was good. Within a half hr I rec'd an email that my additional Info was needed to complete my Oder. I contacted Cust Serv. and they could not provide a reason why other than the transaction was cancelled. I asked to speak with a supervisor and was told it would take 2-5 minutes wait time....30 min later supervisor could not assist me. He alluded that my cc company had cancelled the transaction, but I had already checked and that was not true. No one would explain why my transaction was cancelled. I could understand if they said we don't email gift cards over a certain amount but nothing. What a rip off. No satisfaction by customer service at all.

I bought a watch from the 59th St store. I tried to return it at the Garden City store three days later and they wouldn’t give me credit because it had been worn (2 days). They told me to bring it back to the same store. As I live far away I sent it UPS with a letter of explanation. That was the last I saw of the watch and Bloomingdale's denies receiving it. The Bloomingdale's I knew was known for its customer service. Now customer service is AI with no person to speak with. It was some $325 I lost but sadly I lost any faith or respect for Bloomingdale's. They should have taken the watch back in the garden city store and not have put me on a fool's errand trying to resolve it in New York City.

I ordered a Dolce and Gabbana bag from online. When my bag arrived, the tag was detached. It had the correct tag, but it was attached to the wrong bag as if someone switched my bag. I ordered a multicolor bag, but I received a red and white bag. The tag was taped to the purse slip cover.

I have been shopping at Bloomies for over 30 years and never had a bad experience. Well, typically when you're a teenager or young adult, you don't even pay attention to these things. However, as a woman during my 30's and 40's, the in store customer service has always been impeccable. To name drop, Olga ** who is now retired was such a pleasure to work with in the furniture department and most recently, I engaged with a young lady named Jazzy in the home linens department. She was so sweet, kind, professional, knew how to resolve issues and communicated very well. I couldn't be more happier to work with her!! Thank you Jazzy! I hope Bloomingdale's give you the recognition you deserve.

Purchased the Garmin 265 through Bloomingdale's and they shipped through a third party seller, Rainforest Deals. Not only did they take forever to ship the product, they shipped the wrong item. I ordered the 265 and they sent me the 265S. Most likely it was already out of stock and they thought they could get by by sending a similar item. They also did the same to a friend who purchased the same item. On top of the site says you can do returns in person but in reality you can't because the item was incorrect and it's a third party seller, so wasted my time and everyone else's who order this item.

Horrible. 15 calls regarding delivery date and day of delivery they say they can't come. Escalation is infuriating. Still waiting to get resolved and at this moment not helpful. Supposed to be on top of things and they are not and have no power to be. It's no more than lip service.

I would give zero stars if I could. They advertise for up to $250 on your purchase when opening a credit card and then don’t honor it because your product doesn’t “qualify” even though I talked to multiple employees over the phone who told me I would earn the $250 off and $25 for every $100 spent. When I had the object in my cart, it specifically said under it that with this purchase, you would receive the $25 for every $100 spent. I had to call to put in my order due to not having the physical card are was reassured with both employees that I would receive the % off and the loyalist rewards.

Look out for racism. They are terrible. I was a longtime customer until their security guard harassed me. I believe it was racial in nature. Then Bloomingdale's management proceeded to tell me how great the person who harassed me was. Please don’t support any type of racism.

I’m very disappointed with my recent experience at Bloomingdale’s. I attempted to return an order that their system claimed was delivered on 10/23, but it was actually delivered on 10/28. Despite providing the correct delivery information, customer service refused to correct the error and denied the return based on an incorrect date in their system. I’ve been a loyal customer and expected better accuracy and accountability. The lack of willingness to fix a clear system mistake and assist a customer is extremely frustrating and reflects poorly on the level of service. Unfortunately, this experience has made me reconsider future purchases with Bloomingdale’s.

Deceptive, misleading advertising offering 15% discount for signing up. Then they don’t honor the discount by stating that the items in your online cart do not qualify. These are normal, regular-priced items. Multiple items attempted. Same result. Unethical business practices.

I placed an order with Bloomingdale’s yesterday. I received an email stating they canceled it. The order was for $99.00. I called customer service and spoke to a supervisor. She informed me that I could never order online and if I want to purchase anything from Bloomingdale’s I need to come into the store. She never gave me a viable reason other than the system rejected me. I am so upset and insulted. I am a Bloomingdale’s credit card holder as well as a loyalist. I am canceling this credit card and I will be posting negative reviews on every Bloomingdale’s site. Never have I been treated this way. Especially without an explanation. We are in business and never would I treat a customer this way. Thank you Bloomingdale’s for ruining my Christmas spirit!

Sent me a completely defective product and would not allow me a refund. Totally disappointed in their customer service and I feel ripped off, lost $360. Omorovicza cream- do not buy high end cosmetics from Bloomingdales.

Extremely disappointed with my recent visit to Bloomingdale’s Sawgrass outlet. I picked up a Lacoste polo clearly marked at $39.99, but the manager refused to honor the price and treated me with blatant disrespect. When I asked for her name, she ignored me completely. As a loyal customer, I expected better. This kind of behavior is unacceptable. I’ve requested a conference call with store leadership to address it..

My son bought two Bloomingdale's gift cards at a CVS for Mother's Day gifts. When I went to use they had 0 balance. Nothing had been scratched off. Bloomingdale's said, "So sorry but we can’t help you.." They are aware of the fraud problem. But they still stock their cards in these stores. Just want them sold. No accountability at all. They have lost several customers in my family.

Don't trust Bloomingdale's customer service script puppet readers. I ordered a leather pair of sneakers and they sent out a total different pair. Called customer service, had the guy tell me the correct shoe and he reassured he was sending out the correct pair. 3 days later!!!! These people send me the exact same shoe again!!!! No one looked to make the item numbers correct. Now back to customer service again and the supervisor was rude and had new solution base process besides returning my money and I fly out soon! Totally waste! I'm very glad it wasn't a more expensive pair of sneakers. He didn't choose to do his simple minded job like reassure the correct sneakers and offer a overnight send out! BLOOMINGDALES YOUR CUSTOMER SERVICE IS TRASH. Bring that job back to America!

What a shame their processes (ordering and customer service) are so poor. Their products are actually good and their prices reasonable. But they make it so painful to use their systems and processes. I'll think twice before ordering online again.

Customer service incredibly rude, I have never seen anything like this in the US. Refused to look for my package, made fun of my name, offered no apology, customer service line never answers the phone or calls back.

I ordered a car seat and they sent me the wrong one, a version that was similar but cheaper than the one I bought. They told me since I didn’t notice within 30 days (I bought when pregnant so of course I didn’t need to use the car seat yet or have time to evaluate the model number and detailed features of it that accounted for the price difference). They kept the extra money, kept the product they were supposed to send me, and left me with a car seat I didn’t order but they charged me for, anyway. Don’t trust this shady company. They also drop prices right after you buy something and don’t honor the price adjustment which is also poor business practice.

I am not sure where else to go for this so here I am. I have had fraudulent activity on my Bloomingdale's account where three different orders were processed on my card and for some reason mailed to me. So this happened and the next day I see a $1200 approximate amount deducted from my bank Acc for Bloomingdale's. So 2 completely different things. I have been calling Bloomingdale's multiple times and every time.

This is a virus of a company. Ordered items for gifts and the site said order was processed. Took the screenshots and never got the confirmation email. Apparently the order never went through and now I lost out on the sale and the bonus loyalist points. Called customer service and wasted 45 mins with no resolution.

Bloomindale's Customer Service AND Credit departments (via phone) could NOT BE WORSE! (Has been for over 2 years now). Please save yourself future time & a TON of aggravation AND DO NOT APPLY FOR ANY OF THEIR CARDS. I did twice and it was a massive MISTAKE...

I ordered 15 of these for Christmas presents. Only 14 was shipped out to me! After several calls and emails to customer service, Bloomingdales REFUSED to replace the item. If I pay for something no matter how small I need the item delivered or refunded! Bloomingdales hasn't done either! Terrible service and representatives! If I could rate the service -50 I would.

I had the absolute worst experience with several of Bloomingdale’s customer service agents. First, the Bloomingdale’s automatic system is engineered to prevent you from speaking with anyone. Second, their agents don’t speak English well; one agent couldn’t understand the difference between 1 item and 8 items. I finally placed an order with an agent but couldn’t view it immediately as when I went into my account the order wasn’t there. I was able to view the order the next day and it was wrong. I phoned customer service again and was advised the cancellation window is only 30 minutes after an order is placed. The wait to speak to a supervisor was over an hour so I elected to place the correct order and will send the wrong items back when they arrive. don’t know how Bloomingdale’s actually stays in business with service like this. If I could give a negative rating to their website, which constantly froze, and to their customer service, I would do so.

I placed an online order, but it arrived with the wrong item. Either the item was returned or it had been used. Be cautious when purchasing expensive items online. I will never trust Bloomingdale’s online ordering service again.

The worst customer service in Bloomingdale’s Tysons Mall Virginia furniture store. The salesman lied about delivery date and the furniture was delivered 2 months after what was promised. Several phone calls to customer service was useless and response from the manager was “we didn’t guarantee the delivery date”. Very unhappy after spending $6k for a sectional.