Bloomingdale's Reviews

Horrible experience, promo codes on first purchase does not work, they have black marketing how to fool people and make them feel bad, never again.

Terrible experience. Ordered merchandise that was not received. They refuse to resend it or issue a credit. I complaint to the credit card company but it is linked to the store and they said the same thing and closed the case. They avoided all responsibility and did not even try to resolve the issue.

I tried to buy a giftcard at their website but my request was rejected because, "We were unable to verify information provided in connection with this purchase." I called customer service and I was told by the rep and the 'manager' that they can't tell me why it was rejected. Well, then how am I supposed to resolve the problem if I don't know the issue? I offered to use a different credit card and the rep told me to try online but he expressed doubt that it would go through. I would gladly take my business elsewhere but the giftcard recipient specifically told me she wanted a giftcard from Bloomingdale's.

This is not about products purchased at Bloomindale's but about a failing customer service system. I purchased an item on the Bloomingdale's website using my Bloomindale's store card. The sale was processed. About 5 minutes later I received an email stating that the sale was cancelled because information could not be verified and that I should call the customer service number provided. I called the number and provided the information requested (my address). The rep then placed me on hold; after 10 minutes on hold, I hung up.

I have bought thousands of dollars worth of merch from Bloomies. I tried to send a gift certificate to my son and they would not accept the order (valid credit card that they had on file). They made me call them, then they STILL did not accept my purchase. What a bunch of **. I am done with Bloomies. What a bunch of **. Incompetence in the digital age.

I used to love this store. The second time in a week that I have had to contact customer service. The first time someone else’s orders showed up in my app. Customer service could not do anything about it and could not remove someone else’s orders in my account. The second time is that I sent back two items within one order and received a refund for the wrong item. Contacted customer service and they tried to tell me that it was my fault when I received an email showing the exact item that I sent back and the amount I would be receiving. Now I have to wait for the company to investigate all while they’re charging back my credit card for the incorrect refund amount. I don’t know what’s going on with this company, but I may be staying far far away.

Horrible Customer Service, I ordered a gift card online to be emailed to my daughter. I was asked to verify the card that I have on file, which I did do. My CC company approved the transaction and all was good. Within a half hr I rec'd an email that my additional Info was needed to complete my Oder. I contacted Cust Serv. and they could not provide a reason why other than the transaction was cancelled. I asked to speak with a supervisor and was told it would take 2-5 minutes wait time....30 min later supervisor could not assist me. He alluded that my cc company had cancelled the transaction, but I had already checked and that was not true. No one would explain why my transaction was cancelled. I could understand if they said we don't email gift cards over a certain amount but nothing. What a rip off. No satisfaction by customer service at all.

I bought a watch from the 59th St store. I tried to return it at the Garden City store three days later and they wouldn’t give me credit because it had been worn (2 days). They told me to bring it back to the same store. As I live far away I sent it UPS with a letter of explanation. That was the last I saw of the watch and Bloomingdale's denies receiving it. The Bloomingdale's I knew was known for its customer service. Now customer service is AI with no person to speak with. It was some $325 I lost but sadly I lost any faith or respect for Bloomingdale's. They should have taken the watch back in the garden city store and not have put me on a fool's errand trying to resolve it in New York City.

I ordered a Dolce and Gabbana bag from online. When my bag arrived, the tag was detached. It had the correct tag, but it was attached to the wrong bag as if someone switched my bag. I ordered a multicolor bag, but I received a red and white bag. The tag was taped to the purse slip cover.

I have been shopping at Bloomies for over 30 years and never had a bad experience. Well, typically when you're a teenager or young adult, you don't even pay attention to these things. However, as a woman during my 30's and 40's, the in store customer service has always been impeccable. To name drop, Olga ** who is now retired was such a pleasure to work with in the furniture department and most recently, I engaged with a young lady named Jazzy in the home linens department. She was so sweet, kind, professional, knew how to resolve issues and communicated very well. I couldn't be more happier to work with her!! Thank you Jazzy! I hope Bloomingdale's give you the recognition you deserve.