Marshalls Reviews

I went to the store today and found a bag that another lady was paying $299 for but my tag said $399 and the manager would not price match. Rude and walked away.

Went to Marshalls in Wethersfield, Connecticut this evening to return sweatpants, and purchase some shorts and the cashier was unfriendly and rude. Never said "Hi," "Please" or "Thank you." When I approached the register, she asked me if it was just the shorts I was getting and I said yes, but I have a return. Instead of asking politely if I had a receipt, she just stood there like she was waiting for something. Obviously, if I had the receipt, I would’ve handed it to her. I told her I did not have a receipt. Said she would need my license to do the return so I gave her the license. No "Thank you," No, "Please." Handed me the store credit. Said, "Swipe." At one point, I told her she could be more polite asking for things. Rude cashier. She should not be in customer service AT ALL. Maybe she was having a bad day. Then she was better off staying home.

I will never order from Marshalls again. I ordered a set of Easter plates. They came broken all over the box, so I sent a picture and requested a refund. I then received an email requesting five more pictures at different "angles." How ridiculous. You can clearly see the broken plates from the image I attached. I'll pay full price next time and receive adequate shipping and service. I'm also going to report them to the BBB.

I brought a gown online. When trying to return the gown, I find out it's not returnable to the store on 48 St and Northern Blvd Long Island City. Although, the receipt clearly says it is, The Manager was very rude, unhelpful and dismissive. I called customer service and they also stated it has to be returned by mail. Apparently the return policy is written elsewhere in fine print and not stated at checkout. I would've never brought this if I had to pay $11.99 to return it. Who has extra money??? Needless to say, I will never shop at Marshalls again!! I wished I read all the reviews before giving them my business!!!

I ordered Christmas plates online and paid expedited shipping to ensure they would arrive before my big dinner…. Not once but 3 TIMES! All three times the FRAGILE goods that were marked fragile on the box were shipped inside a plastic bag! The last shipment was double bagged. The CSRs have a script… apologize, send email, issue refund. I don’t want a refund - I want the goods to arrive in proper order. Marshall’s should honestly fire all CSRs and managers and set up an automated service. The automation would take less time. There’s no customer service to be offered. Now let’s address the shipping dept…. Who ships dishes in a plastic bag? If the box says fragile, why wouldn’t that be a red flag to mark the outside packaging with fragile? This is a major training opportunity but I doubt it will ever even be addressed because a refund has been processed.

One sales associate is as dumb as they come. She cough directly in my face. Never said excuse me or sorry. I asked if she was sick and she said no. I said I hope not I am not accustom to people coughing directly in my face. She stood there looking dumbfounded. She is spreading gems everywhere and on everyone. Senior please be careful when shopping in the Central Ave store. Never going back to the Central Ave store. I can’t take the risk of getting sick from carelessness. I contacted a store manager because she needs training in common courtesy.

This being a small town, we are lucky to have a store like Marshalls. A very pleasant young lady named Jocelyn waited on me. She was very pleasant, asked the appropriate questions and even offered a credit card. I had a bad experience the time before and let her know how much I appreciated her attitude. She even smiled. Well done.

Site absolutely sucks and is useless. I mean, how ow can I not find an item I saw in store? Their search feature is useless. I saw something in store I missed out on, I should be able to acquire it online. Better off hoping to get lucky in their brick and mortar stores. Just awful.

I’ve always love shopping at Marshalls and have been to many in many cities in California, the one in Tracy, Ca has been a bad experience for me because it is unorganized and the customer service seems annoyed every time I go up to pay. I cannot find anything in its place. Honestly, Ross seems more organized than this store in Tracy.

Multiple times I have placed orders with Marshall's online and they confirmed my order, took my money, waited their REQUIRED 10 DAYS for shipping only to find out that they sold my item to a store customer. Online orders get shipped by stores, not a warehouse. This is so frustrating. Buyer beware!! If you call support, they will only tell you what you can read for yourself on your online account details. No help at all.

To my disappointment at the Marlton, NJ Marshalls I was belittled and treated with a racist named Lorraine and Gio. Items purchased on occasion for donations for Animal Shelters, Women’s Shelters & Senior Citizens Facilities. Unfortunately some items are not accepted due to certain regulations. Previously to purchasing I inquired if returns were accepted if items were not accepted at the facilities would I be able to return? They assured me yes as long as accompanied by original receipt. The items that were not allowed at the facilities were taken back with original receipt with tags still on items “Nothing was tampered with “. The associate looked at the items and started the return and open up each item still with the “factory seal“. I asked, "Excuse me the items were not even opened. Why would you open them for the next person not to purchase. It's been tampered with now?"

I love shopping at Marshalls especially around the holiday season and I was just at Marshalls in Fremont Ohio hoping to find a unique gift. But I found something completely different instead. It's upsetting to say this but as I was shopping I seen a employee walk up where about where I was shopping at and said, "She's got some nerve shopping here." I was in disbelief with her behavior and I feel her actions should be held accountable to the point a customer should be compensated.

Many years ago it was a fine store where there were good expensive brands represented well. With time it downgraded so much and last two years it became just junk yard - clothes are cheap and looking raggy. It reminds me now of Goodwill store or One Dollar store. I don’t even want anything to try on. Cheap cheap cheap. What happened with used to be a good store? New management? Why would anyone want to make so bad out of anything so good?

I will never order online from here again. They continue to ship the wrong items, in 1 shipment that came in 3 separate shipments I had 4 wrong items. The first time I called they gave me a refund even though I said I didn’t want a refund, I wanted the correct items. Nope! Made me order it again and pay the shipping then call them and try to get a refund on shipping. 2nd box arrived and one of the hoodies was a medium even though order AND receipt said small. In the same order I had pants with all the tags ripped off and thrown in the bag. I had to drive an hour and a half round trip to try to take back at the store because customer care was awful. Today I received my final box and you guessed it…wrong item. Had to go through the whole process again. That was enough for me to not ever order from there again. They need to get it together.

I am extremely disappointed with the service at this Marshalls location - Carmel Mountain, San Diego. The staff, including the shift manager, were shockingly rude and displayed an unprofessional, "could care less" attitude. The long waits at checkout are frustrating enough, but when it was finally my turn, I stood to the right of the cash register (as there's no clear signage where customers should stand). The cashier ignored me, and took the next customer in line, and when I politely pointed this out, she didn't apologize--instead, she blamed me for standing in the "wrong spot." Her lack of awareness and basic courtesy was unbelievable. She was loud and decided to walk away and not help me.

The buyers for this location need to watch Marshall’s commercials for their job description. The advertisement boasts how good they are at their jobs. The Alexander City, AL location had maybe 6 women’s swimsuits in stock the second week of summer. Really?? None were my size 6-8. This store is located at a 40,000+ acre lake with thousands of vacationers annually. I had to settle for athletic wear for this visit. Do better store buyers. Read the room. Know your market. Receive feedback well from store workers and your customers.

Shopping in a very messy store, spending $100.00 and no bags for my purchases. Told to spend another .99 cents for one of their bags. A total ripoff. This should be part of doing business or have a large sign on entrance that, "We don't offer paper bags for your purchase." Very sad situation.

Item took forever to receive, well over the stated time frame. I still have not yet received item, which is a gift that should have been given a while ago. I used to shop at this merchant at their sites, however the quality of the merchandise has declined. This was my first and last online experience with Marshalls and any TJX Companies! Customer service sucks and leadership is entirely unresponsive even when emailed directly to their personal email addresses. THERE IS NOTHING AT THIS POINT THEY CAN DO TO REDEEM THEMSELVES, this from a very prolific customer in the past, shopping and buying multiple times/week!!!

Nothing like what it use to be… The whole mall was a little disgusting. I tried to go in. One star. It was locked and they came to the door and said that they only allow two customers and at a time. What’s that all about and then looking around you saw security people hiding in corners on their phone. Very sad. Used to be a fun mall but not.

We visited store in Columbus Ohio in the morning of July 7th 2025. The customer service was the worst I ever experienced. The cashier was not able to print receipts for the customers . The service was very slow, huge line of people. The manager was very rude and not helpful to the employees and/ or customers. I am long time Marshalls customer but never will use this particular location in Columbus. They can do better!