Marshalls

Rude and disrespectful to customers. A complete lack of understanding of the service process, which leads to huge queues and a nervous atmosphere. Very low professional level of cashiers. Inability to resolve the conflict situation, but only aggravate it with rudeness and shouting.

I came in the Silver Spring MD location I do almost weekly. I needed a purse as mine had just fell apart. I noticed an employee at the counter near purses and luggage and continued shopping. I picked a purse and continued shopping for about 20 minutes. Before heading to checkout, I remembered that my child needed socks. As I walked over near the socks, passing the purses, the same employee came from behind the counter and stopped me.

I make most of my purchasers from Marshalls on Limestone Rd. ,And always had a good experience until the Christmas Eve. I understand cashiers are working hard but It was very strange to me this one young girl to be so rude because she couldn’t figure something out doing the job like finding the product in the system to create a label and giving us bad looks and totally terrible attitude. I understand they can be young and inexperienced but maybe get trained well! I have had encountered the same situation and it was handled greatly by cashiers there. This was the first time and I was surprised why she is giving us evil eyes!! :)

I went to buy some things with my mom and I got a mug on the clearance aisle that was a leftover item from mother's day with a reduced price. When I went to pay at the cashier, she put the product away and looked it up and scanned it without saying anything. When I saw the receipt I went back and asked her what happened and she said that was not the correct price and she looked it up in the system and charged it full price. I told her that it was a clearance item and that she should have told me that they marked as a mistake.

I went to the Marshalls store in the Ellsworth Place/Mall. I received the best customer service. This woman at the checkout name Alicia was very personable and funny; she made my checkout quick and smooth. I just moved the neighborhood and this visit left a lasting impression. I would recommend this store to anyone who enjoys shopping in a clean store with helpful associates. D. ** :)

I enjoy shopping at Marshalls and have been doing it for years. This company should not be in ordering/shipping business. I ordered boots on Oct 11. They were supposed to arrive in 5-10 days. Today is Oct 20th and they have not even shipped out yet. First time I called they told me that there was a hold because the first name on the shipping address did not match the first name on the billing address. What??!! Have you ever heard of ordering and shipping to someone else??? Second time I called they said that it was find and on the way. Third time I called they could not find the order number.

After reading a lot of negative reviews of people missing things in the order, or receiving something they did not order, I was scared. But I am pleasantly surprised that everything went smoothly, from ordering online, the shipping speed and received everything I ordered. Absolutely no problems. Thank you.

The Bedford, MA location has got to be the worst Marshalls location. The associates are always miserable, the store is in total disarray and quite frankly dirty. The state of the store is reminiscent to the old Building 19 in Burlington. It used to be my favorite location but I will sadly not return due to the staff being rude and clearly do not want to be there. Management is more interested in chatting with associates than doing their job and the poor leadership shows.

Selection is varied, but variety is limited. Seems maybe that should one visit the store more than once, they would not have anything new for selection. Adding inventory on a regular basis, including seasonal additions, might be helpful. Stylish and varied selection is helpful.

I placed an order online; immediately after I received the confirmation I realized there was a problem with the shipping address. I called customer service and was told that they could not cancel the order, nor could they change the delivery address on the order. The order would need to ship, once I have a tracking number I can call FedEx to have FedEx reroute. I contacted FedEx and was told that the method of shipment used was not eligible for this service. I called back Marshalls Customer Service, now I am told that I will need to call back again once I receive confirmation that the order was delivered to the incorrect address before they can assist with a “lost order” claim with the carrier. With that said, I don’t expect to receive my order for at least a month, if not more.