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On 2/2/19, a little after 4 in the afternoon, I was at the Marshalls in Princeton, NJ looking at shoes. I found one pair of Unisa boots that I liked and went to try it on. The boots were in a box and I tried on the top shoe. When I lifted the paper to grab the other pair to try on, a dead mouse and some sort of dark colored brown residue was under the paper and on the shoe. I found someone in the shoe department and he took the box away with the dead mouse and one foot shoe, since I still had the top shoe on my foot. After being traumatized by the dead mouse, there was no way that I was buying a shoe that a mouse had crawled around, possibly defecated and died on. I went to customer service and explained the situation with the dead mouse and asked if she could call another store to see if they possibly had the boot in a size 10. I had no luck with that.
Anyway, I have spoken to many friends and family about this situation and they have all advised me to contact Marshalls. Or a consumer agency because of how the mouse situation was handled afterwards. I saw the guy that took away the box come back with the other foot. I spoke to him about being scared to try the size 9 shoe that was also in a box. In talking to him, I could see the boot he had taken away still had some of the brownish white residue on it still from the mouse. He put it back on the shelf and that is what bothers me. I would think they would damage it out or use some sort of cleaner to clean a boot. It didn't look like the boot was cleaned in any way and it was put out for someone else to buy as is. I think that is gross and unsanitary. Now, I will think twice before buying shoes from Marshalls and especially shoes in a box. I tried contacting Marshalls through their web page and I keep getting an error message and gave up.
I went to the Bishops Corner store in West Hartford Ct. I had a temporary credit card email in lieu of the new card on route 7-10 days. I had used the temp at the Newington Ct. Store. Mgr. Refused to accept my temporary card, canceled my transaction and lied and said the store does not have that capability and does not have that store policy. Until I called customer service on phone. Everything changed now. All of a sudden store has that capability. Tried to apologize and said she didn't know it was a new account. Lie. That's the first thing I said when she came to me. I totally feel I was treated this way because of my color.
I love this store because you can find unique, one of a kind gifts around the holidays and for a fairly cheaper price than other stores. Every time I go, I find something. Then if you go after Christmas, for their markdowns, you save even more. You can start next year's shopping now and be ahead of the game.
I purchased a perfume from Marshalls. I asked the store employee and cashier if I could return it if I didn’t like it they both said yes. Well two days later I called the store to let them know I would be returning it. The lady that answered the phone said she did not think so but she would check. Then she hung up on me. I called their corporate number and they said they do not accept returns on fragrances. The only was I could get a refund is if the manager for that district authorized it. They gave me his number. And I called, his secretary said he was busy. So more of the runaround. I tried to call the store back and the lady hangs up before I can even say hello. If it can’t be returned then say that so I know. I wanted an answer. What kind of store is this? I will never buy another fragrance from there.
I purchased 2 hair care products, thinking that I'd have a chance to try something new. I opened the products. The first one, the perfume odor made me sick. The 2nd one, I put little on my hair, but hated it. I brought them back to return. I was told that they were used and could not be returned. People stand in the store and try beauty products all the time! I was honest and for burned. Until now, I've shopped at Marshalls multiple times per month. I was just cured of my habit!
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I hate this ** place. When you try to return something they make you wait in line for hours like they just didn't give a **. They want you to buy from them but when you have an issue with their merchandise they treat you like a piece of **!!!!
I purchased a blue MK shirt and a pink Free People jacket at Marshalls near my job in Cleveland Heights, OH. After trying the items on at home, I decided, I did not want the clothing. I went to return the 2 items with tags and receipt to the store closest to me in Avon, OH. I went to the counter to return the items. The cashier name was Mila. I told her the items were on 2 different receipts. She immediately looked at the jacket and stated, the jacket is a made by Free People. It is not sold during this season although I have a receipt where I just bought it the day before. Mila said, she did not know if, she could return the jacket until she look it up and speak with her manager. I said, "Okay." She came back and said the item is okay.
The ticket matched the item but the store (Cleveland Heights) ticketed the item wrong. It should have 1208 instead of 1235. I asked Mila to call the store to inform the manager the jackets are ticketed incorrectly. So that no one else had to experience this embarrassment. Mila refused. I asked her to get her manager. The manager, Christina came over and refused at first. Christina also refused to give me her name. I told Mila and Christina I was going to call corporate office and report what happen and it was blew off. Mila said, "That’s fine. Nothing will happen." WOW! What an experience! Please know that ticket have the wrong department on items. Avon Marshalls stated this. It’s not the customer’s fault. You will not know unless you return the item. Too much!
I work about 4 miles away from the Midwest City, OK store location. I decided to grab some lunch in the area and run some errands. One of those errands was to return some dresses I had bought a few days prior. I decided to look around and eventually chose to purchase a few items. I went to the counter to return my things and purchase my new finds. Ivette was my cashier. She was unfriendly from the start. She immediately grabbed the verification scanner and scanned the first dress. A code popped up she didn't understand. She inspected the Marshalls tag and the dressmakers tag thoroughly. She proceeded to scan the next dress. Ivette examined both tags on the second dress and proceeds to call for the on duty manager, Shae. At this point, there are 10 people in line behind me and every single one of them is staring at me.
Shae informs me that she has no idea what the code is on the first dress. “The second dress doesn’t claim to be a Calvin Cline and is actually supposed to be black and white” she relays. I politely ask “Why is the fault placed on your customer, if the machine has an error and/or the wrong tag is on the merchandise?” Shae ignores my question, gathers up my returns and walks to the back with Ivette tagging along. I am left at the front desk feeling as though I have done something wrong by trying to return items which did not work for me.
Shae and Ivette return. Shae informs me the numbers do not match, there isn’t anything on the floor with those item numbers and I can try to take them to the store I purchased the items from if I like. Shae then walked away. I purchased over $100 of merchandise and asked for the store managers’ name. Ivette was obviously flustered; she could not understand what I was asking. I repeated myself two times and finally she gave me the name Hannah, but claims she did not know her last name.
Moral of the story… Marshalls treats their customers as if they are all thieves. The clothes were in perfect condition, obviously since I purchased them less than a week ago. I had my receipts. All maker and Marshall tags were attached. AND I was purchasing several more items. The staff had no problem embarrassing me and offered no solution other than to spend my gas and time going to another store. I WILL NOT shop at Marshalls again due to this ridiculous treatment. Homegoods and T.J. Maxx are very close to losing my business as well.
Well... just had my own "Shopping While **" situation at Marshall's yesterday that I found quite upsetting. I found a light fall jacket and brought it into the fitting room to try on. When I got there, I was told I could not try on the jacket in the fitting room and had to use the mirrors in the store to try it on. I thought that was kind of odd and said to the attendant incredulously, "Why not? It's CLOTHING! I want to try it on in private, not in the store, in front of everyone." She took the jacket from me and said she would hold it until I was done trying on my other things. A ** girl and her mother overheard our conversation, and asked the lady, "Why can't she try it on? You just let US try jackets on." Needless to say, I was PISSED and reported this to the store manager.
The manager apologized and confirmed that this was their policy. I told her, "That's fine, but then it needs to be consistent for all customers, not just me." She assured me she would handle it, but just in case she didn't, I shared my story on their FB page. Well... their Regional Manager just called me, and it turns out this is NOT their policy and never has been. The only items not allowed in the fitting room are jewelry or things from their houseware department. He apologized profusely, offered me a gift card for the jacket and said he would be at the store first thing tomorrow to speak to the managers and staff about their "made-up policy."
Retail racism is REAL. I have had so many experiences like this in my lifetime, (particularly in high end stores) and would usually just angrily walk out of the store without buying anything. Not anymore. I don't let ANYTHING go. These stores will continue to treat us this way if we don't stop them. Share your stories and report these clerks, cashiers, fitting room attendants and store managers. Thanks for reading.
Never again will I shop at Marshalls. I spend a lot of money on that store. I never return anything there, until I bought a pair of shoes, wore them for a couple hours and they broke to the point that they cannot be worn again. I took them back asking just for an exchange and they said no because unfortunately I threw away my receipt. (I never had an experience like that so I threw the receipt.) Their excuse is I had already worn the shoes. I asked for the manager and she was just as rude as the cashier and then I asked for the corporate phone number and they gave me a fake number. So I will spend my money somewhere else.
I thought when I departed that I should have looked at the receipt because the amount due sounded high. I was in a rush and when I got home (90 miles away) and compared the receipt to the price tags, I saw that the cashier had charged me twice for the same item. This experience occurred at the Marshalls in Richmond, Virginia off West Broad near Wistar Road.
I was at Vienna Marshalls today and a lady that works there, her name is Faatimi. She came to me and yelled, "Don't do that!" When I asked what are you talking about? She pointed at two blouses lying on the floor on the other end of the aisle. I hadn't even reach that part. I was shocked because she yelled on top of her voice and people looked at us... I was so embarrassed. I asked her how does she know that I did that and plus who gave her the right to talk to a customer like that! I complained to the manager but all this manager did is to tell me he was sorry that I was treated this way. I am so disappointed and upset.
I have shopped the Marshalls store in Manassas, VA a few times. None of the employees ever acknowledge you as a customer. When you ask questions the employees are rude & don’t want to be helpful. I have spoken to the store manager before, Connie, and she is just as rude as her employees if not worse it seems. How can you run a store and expect people to return unless the store manager is willing to correct problems and this store manager is not willing. I’m amazed this store even stays open with the way the store shelves are pure chaos. You have to be willing to hunt for a bargain to go into this store and then put up with horrible customer service. I think it is the worst I’ve ever experienced anywhere ever. This store manager needs to go through retraining along with her employees. I would never recommend this store to family or friends. It goes along with the saying... ”I wouldn’t wish this on my worst enemy.”
I have been shopping in the stores and customers are bringing any size dogs into the store. I seen dogs in handbags or totes. I have seen dogs spread out in shopping carts. I have seen large dogs on leashes. Everyone is not pet friendly. I do not want to shop with noisy dogs, stinking dogs and dogs that have hair flying all around the store. I have an email from Marshalls stating that customers can bring any dog into the store as long as they are potty trained... They are not even concerned that some customers are allergic to dogs... On the window it says SERVICE ANIMALS WELCOME... does not say any type of dog.
Something really needs to be done about this. What will happen in the future when customers want to bring their cats, snakes, birds. and all different types of animals shopping with them. I have seen customers with their dogs in carts and you think they clean or wipe the carts when they are through? I once watched a women's dog urinate while in the cart, she kept shopping took her dog out when she was finished. Was it fair to the associate to have to clean up her dog's mess? Leave your dogs at home.
Marshalls on Rt 9 in Manalapan, NJ (store # 0595) the very rude service. All associates are angry. Never smile. Like today I went to return the Calvin Klein sports pants. I had a receipt, and tag was attached. But the cashier took my item and went to check was it stolen or not? On my question if something wrong? She started to lie. She was rude to me. Except to say sorry, she got more rude and smiled in sarcastic way. It happened not a first time in this store location. She knows the store policy. I felt like I am a thief. I'm going to talk all my family to do not going at this store anymore.
The shoe section has hardly any good selection. It used to have a nice shoe section but it looks horrible. Besides the selections it is set up horribly. It looks like the store employees don't maintain it. Now I'm only speaking of the location in Spectrum. The other Marshalls have a greater selection and is organized.
I was visiting Marshalls new where I live and look for some very specific shoes by Converse. The staff were very helpful and contacted the store in the north state just to find out the model for me. I was then brought with several options and sizes and was very pleased overall. They were on sale also and I gained a 40% discount! So it was a very good purchase.
Went to shop at Marshalls at Gateway Dr. Brooklyn NY. Mostly all employees were nice except for this nasty person with the nameplate of Shakira **. She was working at one of the registers there and I was at another register getting my items rung up. Needless to say, a lot of merchandise are missing price tags. I brought up 2 identical items and one was marked down and the other was not. So I asked my cashier to please do a price check on the items I have to purchase so that I know what amount I am paying for each item. So I also wanted to purchase an item the cashier had told me was also marked down and she went to get a new tag and this Shakira ** person told my cashier that I can not buy the item at the new current price because she accused me of returning the item. Which is totally untrue and false.
So I asked to speak to the manager on duty and I had her scan the item in question and she said the item is marked down and she placed a new sticker price on the box. So now my friendly cashier apologised for the way Shakira ** was making false accusations. So the cashier now continued to ring up my items and the MOD came back and said to me that I won't be able to purchase the item if I returned the item on the same day. So now I am fuming because this idiot Shakira ** is saying I returned the item and tried to purchase it again on the same day with the new price adjustment. So she is completely lying at this point because I did not return any item on this day. I went to this store to shop and make a purchase. Not a return.
There was no return of any item whatsoever processed on this day so she was being very rude and lying to the MOD because I ended up being able to purchase the item at its current sale price. So if anyone is to go to shop at this Marshall at Gateway Dr in Brooklyn. Be aware of this rude unprofessional lying employee that they have working for them.
This place had a horrible smell to it. I had made a purchase and the cashier had shorten me by $20. When I had informed them about this they told me they couldn't give me my money back due to the money drawer was only reading $5 over.
I just had the worst experience in customer service at Marshalls on 1585 Plymouth Rd, Minnetonka, MN. I went in to return a hat and cashier ** with bad attitude gave me a really hard time. After leaving the store, I called and explain the situation to store manager **. ** excuse was the cashiers were only being paid minimum wage and ** was sick.
I had a great manager named Kerry in the Patchogue, NY store assist me with returning quite a few items. Everything had tags on it, but I didn't have receipts. Kerry was pleasant & very helpful with my return. Kerry ** an asset to the Marshalls company name! Thanks again.
MARSHALLS FAMILY. I shopped at your store Rehoboth Beach De. On 9/20. I live in Princess Anne, MD. On 9/30 upon checking my acct. for the month I saw two sales - my one for 70.87 and one other for 58.95 I did not recognize. I thought your store made an error and was charged for a sale that I did not make. So I called the store back on 9/30. I spoke with Brenda **, told her my story and how thought Marshalls was in error. She listened patiently took all my information and said she would get back to me. She has awesome people skills! Not once did she make me feel small or give me that condescending attitude (I'm like yeah right. I will never hear from this chick again). In the meantime I call my bank and they are looking to it as well.
WELL FAST FORWARD TO 10/6 1pm... less than a week later. Miss ** calls me back. They have located and checked the receipts and I did indeed swipe my card twice for the two sales within one minute of each other. I'm like, "Brenda I have accounted for all the merchandise the 70.87 purchase. Do you have me on camera actually taking the merchandise with me. Could I have possibly left it on the Counter?" Miss ** let me get loss prevention to take a look at that. 530pm SAME day Miss ** was on top of it, not only did I swipe my card twice AND take my merchandise, she told me exactly what I purchased.
When she said a little junior purple fur jacket. I stopped her, I said, "Brenda say no more! I know exactly what happened and I DO indeed have my merchandise." I apologized profusely OMG! What a senior dang moment. I just want to say Thank you too for your employees for going above and beyond for me when I was the one in the wrong. I have 5 Grandpeeps. I shop early for them. When I came home I immediately took my Xmas purchases to the attic for their individual bags. I went to upstairs to double check. There it was hanging up in all its glory my Marshall's purchase for 58.95! Once again I Thank you for your gracious employees. I am and will continue to be a faithful Marshalls shopper BY THE BY I have as yet to hear from my bank.
I was looking for a particular shirt and Lillian was a floor associate. I asked her if she could tell me where a certain shirt was. She SHOOED ME!!! Told me to look for it myself. Then a ** women was near. She asked her if she could help her. Really??? I felt disrespected as an ** woman to disregard my ask for assistance.
We got the credit card after being heavily talked into doing so by the cashier. Marshall's never followed up with a receipt, email, phone call, or bill in the mail to pay off the credit card balance (which was small). Finally following up a few months later as a normal busy schedule would permit, we found that the balance ballooned four times the initial value which we had been planning on paying immediately. The individual spoken to did not address our claims, and judging by the reviews of the company I'm absolutely not surprised. Moral of the story, don't get the Marshall's credit card.
I always shop at Marshalls and spend an easily $200 or more a week. Well, I went shopping this one day and I purchased lots of clothes for my husband and I told him that to try it out to see if he wanted to return everything. So he did and I returned a couple of shirts and a cologne that I forgot to check the inside and the cap was missing. Well, I somehow lost my receipt and I had paid with my credit card. She did not want to take my returns. I will never shop at Marshalls again so karma is a **.
Just got a 50-60 ft junk popular taken down and debris removed. The guys had it down and completed in 3 hrs. Working in the rain. Left the place clean and were very professional. Definitely will use them for all our outdoor needs.
This seems to be a pretty common experience with Marshalls, no matter which store it is. I bought a Bluetooth speaker that had multiple alarm devices on it. One high tech one that took 4 different employees to get off of it, and one sticky tag that needed to be deactivated. Well it seems that one wasn't properly deactivated and the alarm went off when I left. So I handed over my bags for them to see if a tag was left on and they ran them over the pad that deactivates those tags. So she does that and swings my bags back through the door, and the alarm doesn't sound. Instead of giving me my bags and letting me go she says "It's not the bags, now you walk through".
Um, excuse me!?! Basically saying that I must have stolen something, even though she just ran my bags over the sensor that describes the security tags. Needless to say I'm pretty furious, and highly offended. I spend a lot of money at Marshalls sometimes, and they treat me like a thief when one of their employees forgets to describe the sensors?! Won't be going back to the Marshalls in Leominster, Mass anytime soon.
Never going back into the Marshalls on Federal Road! Very rude and unprofessional staff! This one Latina female did not know how to do an exchange. I asked, “why don't you just ask a manager to help you.” She rudely says, “I know what I am doing. I don't need one!” She ended up charging my credit card twice and practically throws the receipt to me. I should have reported her to her manager! Disgusting!
I had made a purchase at a TJ Maxx store in Sheboygan out two weeks prior. I realized that I bought the wrong size. I happened to be at a marshals store in Mequon and decided to return the item. The store clerk said that they do not take returns from TJ Maxx stores, which she said is their sister store, and that I needed to return it to a TJ Maxx store! I asked why, when I pay for a gift card, and it has both stores on the card, and I can use said cards at both stores. Why was I not able to return a purchase at either store? She just said that's the way it is! Even though I had said that I had returned at both stores in the past, she said that was not possible! I would like to know the stores policy on returns!
I bought my son a shirt from Marshalls to wear on picture day. I got the shirt home and even though the shirt said large the fit was too small for my son and he never wore it on picture day because I did not have time to exchange it before picture day which was the next day. So he ended up wearing a shirt that he already had and when I took the shirt back to Marshalls they said the shirt had been worn and she turned the shirt all inside and out and there were built in dirt spots all under the armpits of the shirt which I never saw when I bought the overpriced shirt. But needless to say the cashier told me that she could not refund me the $25 for the shirt because it had been worn.
And I was taken aback because I know my son only had the shirt on for 1 minute to try it on and it didn't fit. And he took it right off so there is no way that he could have caused the built in oiliness and dirt that was under the armpits on the inside of that shirt. So I know someone wore that shirt and returned it and they put that dirty shirt back on the rack for sale after some cashier overlooked that and let someone return it. And I ended up being the one that bought it unaware of the stains on the inside under the armpits and now I am stuck with a shirt that my son can't wear because it fits entirely too small. So $25 down the drain.
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