Forever 21

Forever 21 Reviews

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Overall Rating1.0 out of 5
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Forever 21 Reviews

ConsumerAffairs has collected 794 reviews and 2,585 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Aug. 29, 2023

I was approaching the register to ask a worker (with short blonde hair, **) a question. She watched me as I approached her but before I could ask the question, she yelled “let me clock in before you ask me anything“. Her counter part giggled. How rude and inconsiderate!!! I turned away and walked off. I walked around the store to see if she would come and assist but she didn’t. Collierville, Tennessee location. I have never experienced this type of customer service here before!!!! I only wanted to know what color the skirt I had in my hand. It appeared to be purple but also could’ve passed for light blue. I just wanted to know her opinion. I put the item back and left.

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Customer ServiceOnline & App

Reviewed July 6, 2023

I love Forever 21, there's one in the mall I shop at, so I decided to shop online and look at some of the other options they might not have in the store. I found some cute stuff and paid and it gave me all the tracking information. When I went to check on my package and see when it might get here I found that my tracking number was non existent and the website won't let me log in and the "contact us" link on the website doesn't work and neither do the phone numbers.

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    Verified purchase

    Reviewed March 17, 2023

    My daughter purchased a top at the Bay Plaza Mall Forever 21 in the Bronx. The fitting room was closed and when she tried the top on at home it did not fit. I tried to return it with the receipt and tags but management refused the refund. The Customer service line was unable to help me because they only handle online purchases. Unworn clothing should be refundable with a receipt and tags.

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    Reviewed Dec. 17, 2022

    I placed the order today and it appears I hadn't shopped with Forever 21 in a couple years since a very old address was on file, placed order, credit card was charged, all good right? NOPE... Received an email to contact them to complete order, what the what? It's already complete since you already charged my account and sent confirmation.

    Well I reach out via chat and I had to go through this whole verification process with silly questions like is this order for you or someone else... just for him to tell me 10 minutes later that he will send an email to the concerned party and they will reach out within 1-2 business days with an update whether my order was approved or cancelled... I have never in my very long online shopping life gone through anything like this. I have no words for this. Oh and I paid extra for fast 1-2 day shipping.

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    Customer Service

    Reviewed Feb. 17, 2022

    ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!! Money hungry, NOT customer driven, NOT customer focused and 100% no care in the world about customer satisfaction!! Argumentative, accusatory and fails to be understanding.

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    Customer Service

    Reviewed Dec. 28, 2021

    I ordered two outfits for my daughter for Christmas on 11/5 and they were received on 11/14. My daughter opened them Christmas Eve. The material was very cheap and she did not like them. I immediately called Forever 21 to return and they refused to accept a return because it was outside the 30 day return window. There was nothing on the site when I ordered this to state there was a 30 day window of returns. I asked for a manager to make an exception because it was a Christmas gift and they refused. I will never shop here again.

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    Customer ServiceStaffReliability

    Reviewed Dec. 21, 2021

    Spoke to a guy who was very rude. Return policy online is not clear at all. I was apparently outside the return range. His response was ‘no one else has had this problem’ and ‘you could have called us to ask about our return policy.’ What’s the point of a website if they expect me to call when I have a question? The website should be clear and accurate - that’s not my problem. Instead of understanding my issue, he attempted to make me look dumb. I got off the phone angry when I really didn’t need to. Called again and spoke to a woman about the issue who wasn’t much better. She told me I should have looked at my return slip. I had no idea the website was so unreliable, that both employees felt the need to tell me I should have looked elsewhere for return info. No wonder they don’t offer a post call survey. Done doing business with them solely due to their customer service. Do better.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 2, 2021

    This is a terrible company that falsely advertises discounts and steals your info. Their site gave me a pop up for a free shipping code but wouldn’t let me input it until “step 3.” I couldn’t get to 3 until I input my credit card info. Then it only gave me the option to submit order so I hit backpage and it still processed the order anyway. I called twice and two reps both said that code is not in use anymore. Then why did it pop up on my page?!!! False advertising. I told them to cancel and it is still not canceled. Very shady.

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    Customer Service

    Reviewed June 3, 2021

    I have never ever experienced so much frustration with a company than I have with Forever 21. They had system issues that caused old address on file to be the shipping address after order placed. I noticed it immediately after I got the shipping confirmation email. I called immediately and they advise nothing can be done and call fedex. I worked for 5 days to get help with fedex and was advised that forever 21 can call and correct the address as they have the packages restricted. Called again to F21 and was told nothing can be done it will be a lost package and not their responsibility and was also told I am not only one having this issue due to system issues. It’s MY responsibility to call an hour or less after I order from this company to verify the correct address went through. They are absolutely the worst customer service!

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    Reviewed Dec. 23, 2020

    I ordered Christmas items 10 days before Christmas. I paid the expedited shipping. I called about my order 2 days before Christmas. Apparently, my order was sent to the wrong address. Customer service stated they were not responsible. I’m furious! I will never shop there again! It may have been a little more helpful if I could understand the customer service rep. It was less than English.

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    Forever 21 Company Information

    Company Name:
    Forever 21