Forever 21 Reviews

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About Forever 21

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Forever 21 is a retailer that provides a wide range of clothing, footwear and jewelry aimed at young adults. Since its founding in 1984, Forever 21 has focused on fast fashion, continuously updating its collections to reflect the latest styles and trends.

Pros
  • Affordable prices
  • Wide variety of clothing options
  • Inclusive sizing available
Cons
  • Inconsistent product quality
  • Poor customer service in some stores

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Forever 21 Reviews

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    How do I know I can trust these reviews about Forever 21?
    • 4,648,778 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    PriceStaff

    Reviewed April 26, 2025

    The little troll “manager” at the Lombard store refused to honor a clearly displayed price for swimming trunks. This is a violation of Illinois consumer protections which spell out what occurs in disputes like this. Your store is closing and you are arguing with me over 2 bucks when I have 100% the law on my side. Your own damn employees listed the price not me. No wonder they went bankrupt with such low IQ staff. But this little troll will be out of a job soon so karma wins again.

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    Customer Service

    Reviewed Dec. 14, 2024

    I purchased sweaters for my girls' winter dance. Paid $24.99 next day air shipping. Got a shipping confirmation. Then nothing. I contacted them two days later. Was told if it didn't arrive by the end of the day, contact them again, when clearly the shipping label showed it had never been picked up by UPS. Asked them to cancel the order and issue a refund and they refused. Runaround #1. So of course, no package on the day it was supposed to be delivered.

    Next morning, finally shows picked up on the day it was supposed to be delivered. Contacted them again. Stated they would issue a refund for the shipping but could not recall the package...this is not true. I told them I would be returning it because I do not need it now. The event has come and gone. I told them I would NOT be paying a fee to ship the items back since this was not my error. They terminated my communication. Runaround #2. Now waiting for a package and when it arrives, I will contact them again. They have made it such a pain in my *** that now, I am returning the items on principle alone. I will never shop with this company again. Their customer service is ridiculous.

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      Staff

      Reviewed Nov. 22, 2024

      I was in Dartmouth Mass store about 7:17 is when I walked out after waiting so long for a fitting room to be cleaned out then when she finally let me in. She knocks on my door saying that they're going to close it why?? Fitting room should be cleaned out for customers to try on their clothes.

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      Customer ServiceStaff

      Reviewed Oct. 31, 2024

      I ordered a dress and received a shirt. When I reached out to their customer service, the agent was rude, did not answer my questions, first said there would be a problem with my refund and then said there would be no problem with my refund, refused to send me the original item that I paid for, and did not answer any of my questions about how I would receive the refund and if I would receive the refund for the item that never arrived. It is not like I made a mistake when I ordered the dress; Forever21 sent me the wrong item and is putting all of the onus on me to get this resolved whilst refusing to send me the dress that I paid for. I do want to add that the employees working at the store that I picked up my order from were absolutely wonderful and were not involved in this experience.

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      Customer ServiceStaff

      Reviewed Oct. 17, 2024

      I ordered a shirt online and know for a fact I ordered a size XL. I was sent a large and I paid for expedited shipping. It was shipped regular mail and the shipment did NOT contain an invoice. I called customer service and she was not helpful. Didn’t offer me a return or any options how disappointing. She also was not concerned when I told her I would not be ordering again. By the way the shirt was poor quality and has a big snag in it. They need to be shut down. Do yourself a favor and skip this business.

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      Customer Service

      Reviewed Oct. 3, 2024

      This was my 1st and DEFINITELY LAST order with FOREVER 21. Placed the order on 9/25.. label created same day....tried calling to cancel since I hadn't shipped... that request was refused...finally UPS picked up 30th...now site says estimated delivery is Oct 8.. called again to please have FOREVER21 recall package..which UPS stated they could do.. they refused!! Spoke to manager.. even ruder.. just kept repeating no refund for shipping I paid $6.95 for!!! I won't be able to receive or refuse since it's taken FOREVER and we'll be away!! NEVER EVER WILL BUY A BOBBY PIN FROM THIS STORE!! They're unhelpful.... big thumbs down....again UPS stated ONLY SHIPPER can recall the package.. FOREVER21 REFUSED!! APPARENTLY they have no skills to dial a phone and fix the issue!! Pitiful.

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      Reviewed Sept. 25, 2024

      Don't ever buy from this site never!!! Your package never would arrive!!! I had a very bad experience with this site, and there's no way to contact them. This site is the worst and don't ever spend a dollar with them.

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      Customer Service

      Reviewed Sept. 19, 2024

      Horrible online experience. I have ordered from them several times. This last experience was terrible and I won't spend money with them again. The item took 4 days to ship and customer service when I contacted them provided false information, was unprofessional and refused to give me a supervisor. Don't waste your time with this company please.

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      Verified purchase

      Reviewed Sept. 11, 2024

      I personally, wouldn't recommend. Their plus size-sizes; are way off. I ordered 2 dresses in my normal size, and they were nowhere near that size..It was truly frustrating. Why advertise "plus size", when it's not right!!!

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      Customer Service

      Reviewed Aug. 16, 2024

      Their customer service is terrible! I ordered from them and the estimated delivery day was August 8th 2024. On August 15th the package still hasn’t arrive and the tracking number they provided literally said “The package data was sent to OnTrac, but we have yet to receive the package from the sender. Tracking will update once it arrives. Please contact the sender for more information.” So like it says I contacted their customer service and the person who works at the chat asked me to wait 3 more days and if it still hasn’t come then contact them again so they can launch an investigation cause he insisted the package has been shipped (the track number says package hasn’t been received from sender) when on their app their delivery status lied and said,"It's completed!" They also terminated my chat because I asked for a refund of order!

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      Forever 21 Company Information

      Company Name:
      Forever 21
      Website:
      www.forever21.com