Forever 21

My daughter purchased a top at the Bay Plaza Mall Forever 21 in the Bronx. The fitting room was closed and when she tried the top on at home it did not fit. I tried to return it with the receipt and tags but management refused the refund. The Customer service line was unable to help me because they only handle online purchases. Unworn clothing should be refundable with a receipt and tags.

I placed the order today and it appears I hadn't shopped with Forever 21 in a couple years since a very old address was on file, placed order, credit card was charged, all good right? NOPE... Received an email to contact them to complete order, what the what? It's already complete since you already charged my account and sent confirmation.

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!! Money hungry, NOT customer driven, NOT customer focused and 100% no care in the world about customer satisfaction!! Argumentative, accusatory and fails to be understanding.

I ordered two outfits for my daughter for Christmas on 11/5 and they were received on 11/14. My daughter opened them Christmas Eve. The material was very cheap and she did not like them. I immediately called Forever 21 to return and they refused to accept a return because it was outside the 30 day return window. There was nothing on the site when I ordered this to state there was a 30 day window of returns. I asked for a manager to make an exception because it was a Christmas gift and they refused. I will never shop here again.

Spoke to a guy who was very rude. Return policy online is not clear at all. I was apparently outside the return range. His response was ‘no one else has had this problem’ and ‘you could have called us to ask about our return policy.’ What’s the point of a website if they expect me to call when I have a question? The website should be clear and accurate - that’s not my problem. Instead of understanding my issue, he attempted to make me look dumb. I got off the phone angry when I really didn’t need to. Called again and spoke to a woman about the issue who wasn’t much better. She told me I should have looked at my return slip. I had no idea the website was so unreliable, that both employees felt the need to tell me I should have looked elsewhere for return info. No wonder they don’t offer a post call survey. Done doing business with them solely due to their customer service. Do better.

This is a terrible company that falsely advertises discounts and steals your info. Their site gave me a pop up for a free shipping code but wouldn’t let me input it until “step 3.” I couldn’t get to 3 until I input my credit card info. Then it only gave me the option to submit order so I hit backpage and it still processed the order anyway. I called twice and two reps both said that code is not in use anymore. Then why did it pop up on my page?!!! False advertising. I told them to cancel and it is still not canceled. Very shady.

I have never ever experienced so much frustration with a company than I have with Forever 21. They had system issues that caused old address on file to be the shipping address after order placed. I noticed it immediately after I got the shipping confirmation email. I called immediately and they advise nothing can be done and call fedex. I worked for 5 days to get help with fedex and was advised that forever 21 can call and correct the address as they have the packages restricted. Called again to F21 and was told nothing can be done it will be a lost package and not their responsibility and was also told I am not only one having this issue due to system issues. It’s MY responsibility to call an hour or less after I order from this company to verify the correct address went through. They are absolutely the worst customer service!

I ordered Christmas items 10 days before Christmas. I paid the expedited shipping. I called about my order 2 days before Christmas. Apparently, my order was sent to the wrong address. Customer service stated they were not responsible. I’m furious! I will never shop there again! It may have been a little more helpful if I could understand the customer service rep. It was less than English.

Updated on 02/05/2021: I decided to reluctantly give this company another try! Huge mistake! Of course my delivery date changed last minute, which ok fine, then the next delivery date came days later and no pkg. I spoke to customer service and was lied to. The person told me it was just delivered, so I go to the post office and no pkg. I speak to another customer service rep who confirms it’s not delivered but would guarantee it would show up by 9:00 that night or call first thing in the morning for a full refund. Of course I could see the pkg hadn’t even left the state it was shipping out of. So fine, the next day I get up to call after the pkg didn’t arrive but surprise!

I usually only have one credit card and turn down offers for store credit cards. One time I went ahead with it at Forever 21 thinking my daughter could use it as she likes the store. Comenity bank which is the lender for the credit card is horrible. They will not waive any late fees and charge $40 late fee even if your balance is $2. my initial credit card purchase was around $90 and I have paid that much in late fees. They will not reduce the payment even if you have paid of the original amount. Needless to say the latest statement I just paid the late fee and asked them to close this account. Ruthless bank, I will shop at forever 21 but they should do business with more reputable partners as it impacts their customer. Comenity bank has a one star rating on the web. Forever 21 should probably take a hint from that.