About Forever 21
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Forever 21 Reviews
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My daughter purchased a top at the Bay Plaza Mall Forever 21 in the Bronx. The fitting room was closed and when she tried the top on at home it did not fit. I tried to return it with the receipt and tags but management refused the refund. The Customer service line was unable to help me because they only handle online purchases. Unworn clothing should be refundable with a receipt and tags.
I placed the order today and it appears I hadn't shopped with Forever 21 in a couple years since a very old address was on file, placed order, credit card was charged, all good right? NOPE... Received an email to contact them to complete order, what the what? It's already complete since you already charged my account and sent confirmation.
Well I reach out via chat and I had to go through this whole verification process with silly questions like is this order for you or someone else... just for him to tell me 10 minutes later that he will send an email to the concerned party and they will reach out within 1-2 business days with an update whether my order was approved or cancelled... I have never in my very long online shopping life gone through anything like this. I have no words for this. Oh and I paid extra for fast 1-2 day shipping.
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ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER HAD!!!! Money hungry, NOT customer driven, NOT customer focused and 100% no care in the world about customer satisfaction!! Argumentative, accusatory and fails to be understanding.
I ordered two outfits for my daughter for Christmas on 11/5 and they were received on 11/14. My daughter opened them Christmas Eve. The material was very cheap and she did not like them. I immediately called Forever 21 to return and they refused to accept a return because it was outside the 30 day return window. There was nothing on the site when I ordered this to state there was a 30 day window of returns. I asked for a manager to make an exception because it was a Christmas gift and they refused. I will never shop here again.
Spoke to a guy who was very rude. Return policy online is not clear at all. I was apparently outside the return range. His response was ‘no one else has had this problem’ and ‘you could have called us to ask about our return policy.’ What’s the point of a website if they expect me to call when I have a question? The website should be clear and accurate - that’s not my problem. Instead of understanding my issue, he attempted to make me look dumb. I got off the phone angry when I really didn’t need to. Called again and spoke to a woman about the issue who wasn’t much better. She told me I should have looked at my return slip. I had no idea the website was so unreliable, that both employees felt the need to tell me I should have looked elsewhere for return info. No wonder they don’t offer a post call survey. Done doing business with them solely due to their customer service. Do better.
This is a terrible company that falsely advertises discounts and steals your info. Their site gave me a pop up for a free shipping code but wouldn’t let me input it until “step 3.” I couldn’t get to 3 until I input my credit card info. Then it only gave me the option to submit order so I hit backpage and it still processed the order anyway. I called twice and two reps both said that code is not in use anymore. Then why did it pop up on my page?!!! False advertising. I told them to cancel and it is still not canceled. Very shady.
I have never ever experienced so much frustration with a company than I have with Forever 21. They had system issues that caused old address on file to be the shipping address after order placed. I noticed it immediately after I got the shipping confirmation email. I called immediately and they advise nothing can be done and call fedex. I worked for 5 days to get help with fedex and was advised that forever 21 can call and correct the address as they have the packages restricted. Called again to F21 and was told nothing can be done it will be a lost package and not their responsibility and was also told I am not only one having this issue due to system issues. It’s MY responsibility to call an hour or less after I order from this company to verify the correct address went through. They are absolutely the worst customer service!
I ordered Christmas items 10 days before Christmas. I paid the expedited shipping. I called about my order 2 days before Christmas. Apparently, my order was sent to the wrong address. Customer service stated they were not responsible. I’m furious! I will never shop there again! It may have been a little more helpful if I could understand the customer service rep. It was less than English.
Updated on 02/05/2021: I decided to reluctantly give this company another try! Huge mistake! Of course my delivery date changed last minute, which ok fine, then the next delivery date came days later and no pkg. I spoke to customer service and was lied to. The person told me it was just delivered, so I go to the post office and no pkg. I speak to another customer service rep who confirms it’s not delivered but would guarantee it would show up by 9:00 that night or call first thing in the morning for a full refund. Of course I could see the pkg hadn’t even left the state it was shipping out of. So fine, the next day I get up to call after the pkg didn’t arrive but surprise!
Customer service just so happened to be closed that day for some reason that Sat. Meaning I was lied to once again by customer service. So I have to wait until Mon to speak with someone. Mon I explain I had been lied to repeatedly, I tell them cancel the order and refund me as I was promised I would be days earlier. I was assured, "Yes, we have put in for a refund for you, you will be refunded." Several days later the pkg arrived and I get an email from customer service stating my pkg arrived no refund would be given. Now I was already told days prior the refund was issued mind you. I explained I no longer needed the items and since they were still in their state to cancel the shipment, all of which I was told was done.
Essentially all they did was lie and buy themselves more time for shipping. Since it would have taken about a month to ship the items back, get the return process and get refunded I didn’t bother at this point because to be honest I doubt I would have ever been refunded anyways. Such horrible customer service and service in general! Refunds take weeks, shipping is never on time, literally always takes weeks to get anything regardless of when they show something will arrive! It’s easier to throw something away and cut your losses than try and exchange or refund! Sad really!
Original Review: I placed an order 3 weeks ago, still don’t have it, delivery date keeps changing and now states unknown. This company tells me to wait another week to see if it gets delivered per their shipper. I asked for a refund and was dismissed. I ordered from several other companies the same day I placed this order, all shipped standard shipping and all others arrived 7-10 days ago. I will never order with this company again!
I usually only have one credit card and turn down offers for store credit cards. One time I went ahead with it at Forever 21 thinking my daughter could use it as she likes the store. Comenity bank which is the lender for the credit card is horrible. They will not waive any late fees and charge $40 late fee even if your balance is $2. my initial credit card purchase was around $90 and I have paid that much in late fees. They will not reduce the payment even if you have paid of the original amount. Needless to say the latest statement I just paid the late fee and asked them to close this account. Ruthless bank, I will shop at forever 21 but they should do business with more reputable partners as it impacts their customer. Comenity bank has a one star rating on the web. Forever 21 should probably take a hint from that.
Forever 21 Company Information
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- Forever 21
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