Forever 21 Reviews

I purchased sweaters for my girls' winter dance. Paid $24.99 next day air shipping. Got a shipping confirmation. Then nothing. I contacted them two days later. Was told if it didn't arrive by the end of the day, contact them again, when clearly the shipping label showed it had never been picked up by UPS. Asked them to cancel the order and issue a refund and they refused. Runaround #1. So of course, no package on the day it was supposed to be delivered.

I was in Dartmouth Mass store about 7:17 is when I walked out after waiting so long for a fitting room to be cleaned out then when she finally let me in. She knocks on my door saying that they're going to close it why?? Fitting room should be cleaned out for customers to try on their clothes.

I ordered a dress and received a shirt. When I reached out to their customer service, the agent was rude, did not answer my questions, first said there would be a problem with my refund and then said there would be no problem with my refund, refused to send me the original item that I paid for, and did not answer any of my questions about how I would receive the refund and if I would receive the refund for the item that never arrived. It is not like I made a mistake when I ordered the dress; Forever21 sent me the wrong item and is putting all of the onus on me to get this resolved whilst refusing to send me the dress that I paid for. I do want to add that the employees working at the store that I picked up my order from were absolutely wonderful and were not involved in this experience.

I ordered a shirt online and know for a fact I ordered a size XL. I was sent a large and I paid for expedited shipping. It was shipped regular mail and the shipment did NOT contain an invoice. I called customer service and she was not helpful. Didn’t offer me a return or any options how disappointing. She also was not concerned when I told her I would not be ordering again. By the way the shirt was poor quality and has a big snag in it. They need to be shut down. Do yourself a favor and skip this business.

This was my 1st and DEFINITELY LAST order with FOREVER 21. Placed the order on 9/25.. label created same day....tried calling to cancel since I hadn't shipped... that request was refused...finally UPS picked up 30th...now site says estimated delivery is Oct 8.. called again to please have FOREVER21 recall package..which UPS stated they could do.. they refused!! Spoke to manager.. even ruder.. just kept repeating no refund for shipping I paid $6.95 for!!! I won't be able to receive or refuse since it's taken FOREVER and we'll be away!! NEVER EVER WILL BUY A BOBBY PIN FROM THIS STORE!! They're unhelpful.... big thumbs down....again UPS stated ONLY SHIPPER can recall the package.. FOREVER21 REFUSED!! APPARENTLY they have no skills to dial a phone and fix the issue!! Pitiful.

Don't ever buy from this site never!!! Your package never would arrive!!! I had a very bad experience with this site, and there's no way to contact them. This site is the worst and don't ever spend a dollar with them.

Horrible online experience. I have ordered from them several times. This last experience was terrible and I won't spend money with them again. The item took 4 days to ship and customer service when I contacted them provided false information, was unprofessional and refused to give me a supervisor. Don't waste your time with this company please.

I personally, wouldn't recommend. Their plus size-sizes; are way off. I ordered 2 dresses in my normal size, and they were nowhere near that size..It was truly frustrating. Why advertise "plus size", when it's not right!!!

Their customer service is terrible! I ordered from them and the estimated delivery day was August 8th 2024. On August 15th the package still hasn’t arrive and the tracking number they provided literally said “The package data was sent to OnTrac, but we have yet to receive the package from the sender. Tracking will update once it arrives. Please contact the sender for more information.” So like it says I contacted their customer service and the person who works at the chat asked me to wait 3 more days and if it still hasn’t come then contact them again so they can launch an investigation cause he insisted the package has been shipped (the track number says package hasn’t been received from sender) when on their app their delivery status lied and said,"It's completed!" They also terminated my chat because I asked for a refund of order!

I just ordered the same sweater I purchased years ago because of how amazing the quality was. I was so disappointed to find they had changed the cut to a thong, and made the material quality very poor by comparison. It is a thin, thong cut body suit and it was advertised as the same thick, swimsuit cut as I had before. They did not offer returns on this order. I bought 3 because I liked them so much. $30 waste of money. I’ll never buy here again. Their quality has gone down so much.