Men's Wearhouse Reviews

Oustanding experience at this Men's Warehouse 708 E. Boughton location in Bolingbrook, IL. Great service. Employees were very helpful; tailor did a great job altering my suit for a perfect fit and manager Mike ** was terrific. Thank you.

My son and I made appointments for fitting clothes for my wife memorial. We indicated our event date so we could have alterations done by. When to the store and ask if alterations could be done by our date. They said they could check. The salesperson was helping three different people at once. After about an hour and a half, we both found some items but they didn’t quite fit and we would need alterations. Then we asked if they could do the alterations, and they said they would not be able to because they were too busy at this time of year. We had wasted an hour and a half only to be told that it wasn’t going to be possible. Due to their lack of knowledge and even any concern that we had just wasted a lot of time, we will not be back again. Their ad used to say, “I guarantee it”, but now they should state, “I guarantee dissatisfaction”.

Please, please, please do yourself a favor, stay away from Men’s Wearhouse products. I swear it’s scam. Horrible material. I am a person he owns hundred of suits. I bought from them only 3 times and every time I say give them another chance but every time I feel like an idiot to buy from them.. Stay away everyone. I swear price way more value and material horrible, 2 times you wear them suit and throw it in garbage after… zero, zero, zero

When my fiancée dropped off her suit the guy said "well since you don't need it until 6/13 we'll do a pick up of 6/1 to make room for prom season appts." First red flag because if the alterations need adjustments, we won't have it in time for our wedding. We decided that while we were in the area a couple weeks later to move up the pick up date. Second red flag, the person working with us went out back and came back up FOUR times saying he couldn't find it. This was concerning because it was online/final sale. Third red flag, we also saw the tablet when he left it while looking for her suit for the third time and it said the alterations would only take 50 mins and absolutely could have been done the day she dropped it off because it was dead in there. But if not, should not have been pushed out two months for such a short period of time being spend altering.

I went to the location in Lexington on Vendor Way. All I can say about my experience at the Men’s Wearhouse is top-of-the-line, red carpet service all the way, the service was beyond impeccable and the West was extremely amazing. He went above and beyond to make sure all of my needs were Met. He was extremely considerate, efficient, and very friendly because of his customer service I will not hesitate to recommend this location to everyone and I will definitely go back for to them for service

Big shout out to Moe in the Madison Ave location in NYC. He handled my return with the utmost professional way and extremely courteous. Made me a customer for life.

I had a very disappointing and unprofessional experience at Men’s Wearhouse yesterday. I walked in and spent time browsing, but was completely ignored by the staff—no greeting, no offer to help, nothing. What made the situation worse was that shortly after, an older ** gentleman walked in and was immediately approached and assisted by the associates. The difference in treatment was noticeable and unacceptable. As a customer, I expect basic courtesy and equal service, regardless of who I am. Because of this experience, I chose to take my business elsewhere. I went to Nick’s Menswear, where I was promptly greeted and offered assistance right away—exactly how customers should be treated. I will not be returning to Men’s Wearhouse at Arrowhead 77th Ave and Bell Rd.

Once again, I visited Men’s Wearhouse in Greenville N.C. and the service is never less than PERFECT!!!! Manager Lydia is always so accommodating!!!! When I visit I only deal with her. I’ve even contacted their corporate office to rave about her outstanding leadership. Kudos again for having such a wonderful sales rep. I will be bringing others and all my business to this establishment.

I took my brother to get a suit for his grandson’s funeral at Men’s Wearhouse in Roseville, MN. He had an amazingly compassionate and kind gentleman named Michael help us. He picked out a fantastic fitting suit and helped us find him two shirts and ties as well. It was a good experience because of Michael’s help.

All of the staff is amazing and helpful! I came in with no clue how to buy a suit for an upcoming wedding, and they helped me get all set! Definitely the right choice, and I can't wait to come back when I need it!

Customer service is spectacular. There were only 2 representatives in the store at 10:30am and my representative was really busy. Lizzie made me feel like she was helping me while I was waiting. Lizzie not only found what I needed but she made sure I was ready for my best friend's funeral. Lizzy is an incredible person as well as representative of Men’s Wearhouse. I respected her giving focused time to others while I waited. I knew I would get the same focused attention. I will come back and tell everyone I know about the fantastic selection, pricing and customer service you get from Men’s Wearhouse Oceanside.

Son is 6'4" and fit and quality of end products purchased were good. We were able to get everything we needed but store did not carry suit jackets in long, so we ordered. Customer Service was good and helpful with purchasing but a few comments seemed to be a bit snide. Did have to return some items that had to be ordered, Customer Service then went to about a 2. When associate needed manager to do something with return he verbally stated his break was interrupted. Associate stated we were repurchase in larger size. The initial purchase and return can be summed up, good product but lack Customer Service etiquette. Felt like they were doing us a favor, not appreciative of the $600+ purchase.

I called the Men's Wearhouse national toll-free number (877-986-9669) on 3/5/2026 to inquire whether they could measure me for a suit which I need to purchase for an upcoming wedding but from another, non-local wedding attire chain. I had a difficult time getting the representative who answered the call to understand what I thought was a simple request: Does Men's Wearhouse offer tailor service to provide me measurements for a suit if I am NOT purchasing the suit there? Once I finally get her to understand, she answered yes, they do provide that service but for a $20 fee, which I was more than willing to pay since I naively assumed Men's Wearhouse would perform the measurements correctly. So I scheduled an appointment for the next day at the Men's Wearhouse on Citrus Park Dr. here in Tampa.

A few days ago, I stopped by with my son to rent a suit and purchase separate slacks/shirt/shoes for him. This is the third time we encountered Mr. Monir **, the Store Manager at the Men's Wearhouse on Wolf Road in Albany NY. Each time the measurements he took were spot on for my son (and my son is constantly growing!!). He was so very professional and made us feel extremely comfortable. My son LOVED the items!! I asked a sales associate for Mr. **'s name and he provided me with his business card. We will be back for every occasion!!

Kenny, the store manager was so wonderful with his knowledge of customer service. Was spot on, Kenny knows his stuff when it comes to fitting someone like me and my son that knows absolutely nothing about buying a suit or blazer with a new shirt that that brings Kenny's expertise to our rescue. Kenny explained in detail exactly what we needed with a price so affordable. So ask Kenny and any employee at Men's Wearhouse because they all are knowledgeable, respectful and so professional in helping with all your clothing needs. We absolutely love the sales experience that Men's Wearhouse provides and this includes the wonderful salesladies too, they can make everything easier and fun to shop at Men's Wearhouse. Thank goodness for a wonderful staff!!! The **.

I prepared my measurements and ordered everything I needed, but unfortunately, the jacket didn’t arrive on time. Jackson **, my incredible savior, reassured me and quickly set up a plan “B” with a jacket available in-store that just needed minor adjustments. When Jackson brought it out with a smile, I hesitated but received a thumbs-up from Maria **, who assured me it would look great. After alterations, they told me there would be no charge for the jacket due to the inconvenience. I'm grateful for their help in turning a stressful situation into a joyful experience, and I look forward to returning to Men’s Wearhouse in the future!

I'd just like to point out a very helpful team member at the Men's Wearhouse Temple location. I was having a very stressful day trying to find the right pair of slacks for my suit and even with how eager I was to find the pair for me she was very calm and helpful in our search for my slacks. Her dedication to my situation helped me a lot. I really feel like the few times I've ran into Ileana she's been so helpful no matter the situation. She maintains a very professional and helpful manner. Thanks to Ileana I could carry on to my event stress-free.

Over the years I have had occasions to buy clothing from MW. The last time was about a year ago. Given my poor experiences in the past I decided that perhaps I should up my game—I bought a pair of slacks a bit on the high end. Maybe that will give me the quality I want, I thought. Well, no. Same poor quality and same poor service. So, no. I won’t be back.

Dear Men's Wearhouse Management Team, I am writing to commend the exceptional staff at your 1244 Greenbrier Pkwy, Chesapeake, VA 23350 location. I visited the store last night to be fitted for a tuxedo for my new year's bash for work and had an amazing experience. Shawna, who assisted me with my fitting, is an outstanding employee. Her professionalism was truly exceptional, and the other staff members who supported her were equally impressive. Thank you for providing such a high level of customer service. Sincerely, Dexter ** Dexter ** Marketing Host

Was greeted right away by Mr **. He helped us. He is a very cheerful person to be around. He listened and make sure we got all that we needed. Notice he acknowledged every customer that walks in thru those door.

I rented a tuxedo for my wedding. Did the fitting a month before. The tuxedo arrived on the Thursday before the ceremony, I was sent the wrong Tuxedo. The staff was amazing and extremely helpful, they rush a new Tuxedo it arrived 2 hours before the wedding. I get home and the clips on the suspenders were broken, the collar on the shirt was oddly shaped. I did not have time to get another pair. I had to use safety pins with the pants which came undone during the ceremony. I really wish I had of worn one of my suits instead. Even my groomsmen had issues with their tuxedos, like missing buttons on their shirts and a broken zipper on pants.

Review for Men’s Wearhouse – 7000 Austin Street, Forest Hills, NY 11375. Extremely disappointed with my experience at this location. I went to pick up my rental suit for a wedding this Saturday, and it was a complete letdown. After driving 30 minutes and paying $2.50 for metered parking, I expected things to go smoothly — but that was not the case. The pants were far too short, stopping about three inches above my ankles, and the suit jacket was too small. When I asked what measurements they had taken, no one could give me an answer. The employee then told me I’d have to come back another day because the jacket wasn’t in stock — even though my event is this Saturday. I was told they would FedEx it, and I’m now hoping it arrives by noon the next day.

Ran in at the last minute, needing a tie for my nephew's wedding, customer service greeted me at the door and asked what I wanted, and took me over to the ties, and picked one out for me since I am colorblind. Excellent experience

Purchased a tuxedo from a St. Louis location in the mall. Staff was helpful. Alterations were quick. Tuxedo was not pressed as promised when picked up. Spent almost 1000 for the tuxedo and staff couldn’t be bothered to provide a 3.00 garment bag to protect my purchase.

I wish I could give them 1 star!! I ordered a blazer on Thursday of last week and had to do it as online exclusive only. I paid 25 dollars expedited shipping to be here by Monday and it's not even going to be here on time. So make sure if you order something order it 2 weeks in advance and don't pay express shipping. It won't show up until the time of the free shipping shows up.

MEN'S WEARHOUSE, SPANISH FORT, AL. I'm not usually a complainer, but I'm warning you to be careful in dealing with this store. On September 30, 2025, I bought a suit from this store and was measured for alterations. I explained that I needed the suit no later than October 24 for a planned event. They assured me it would be ready on that date. When I went in on the promised date (over 3 weeks after purchase), the suit wasn't ready, and they admitted they had not even started on the alterations. I asked for a credit card refund and left. I'll post later as to whether I get the refund.

A very disappointing experience. I would not recommend this place if you need to rent a tuxedo in Washington, D.C. After two tries in the store, I asked for the pants to be lengthened, as they were clearly too short and made me look ridiculous. On the day of the event, when I picked up the tuxedo, the hem had not been lengthened and the garment was unwearable. The store only refunded me for the pants, as if you could go to a black tie event wearing only a jacket, shirt, and shoes....and no pants! This practice feels fundamentally unfair and left me feeling taken advantage of.

They fitted my dad for my niece's wedding. All I can say is they are sloppy. It was too big, and when I asked, I was told you can cinch the waist. It is fine. I don't know much about suits/tuxes so I should have been more assertive. We weren't happy with the customer service at all. It was too expensive to look sloppy. I will find another suit rental place for the next occasion.

We had went in to get my son’s homecoming pants fitted. They had put on receipt it would be ready 9/20. I called on 9/18 due to me not being able to find the receipt with that date and asked for an update. When I called the gentleman was arrogant making comments like, "Well we don’t have when they will be ready due to that is why we put it on your receipt." I told him I apologized but wasn’t sure where my receipts was but if he could just let me know I put in my phone number for my account to be able to keep status updates. He told me he would wait until I found receipt. Hour later I called back and said I found receipt. It shows 9/20 and he goes, "Well I guess that is when they will be ready. That’s why you need your receipt." He was rude, unprofessional and arrogant.

I’ve had the pleasure of working with Freddie at Men’s Wearhouse multiple times, and he is always extremely helpful and honest when I have questions. He takes the time to listen, understand what I’m looking for, and guide me toward the best options—never pushing anything I don’t need. I truly appreciate his knowledge, patience, and genuine willingness to help me find exactly what I’m looking for every time I visit. Because of this, he has won my business over, and I will continue coming back because of him. Freddie makes the whole shopping experience easier and more enjoyable.

The worst place I’ve tried to have something shipped. The store are 3x the cost and shipping takes forever. For instance my order was lost in transit. Don’t even bother ordering online. It's a waste of time and dealing with their AI is even more frustrating.

I said refund it and left to go buy something else to wear to the wedding. Came back with the receipt and other items purchased. They said they wouldn't refund it. Called customer service. They called the store in Lone Tree Colorado 80124 and said there was nothing they could do. So I filed a dispute and made a charge back. Not only that they called me fat and I somehow agreed to wear it tight and open. A complete lie.

Terrible customer service.. I rec'd a FedEx with an order belonging to someone two States away. Trying to rectify is impossible. All MW tells me is that I already rec'd the item. The reps don't listen, or aren't capable of understanding. MW acquired Joseph Banks recently. I've been a Banks customer for years, and now understand why their customer service has declined. STEER CLEAR OF MEN'S WEARHOUSE AND SAVE YOURSELF HEADACHES.

Poor fit on tuxedo rental, mediocre customer by a manager, and unable to remedy fit issues with tuxedo rental after three attempts. Basically manager stood by the poor quality for my young son’s tuxedo rental when it came to the fit. She told me what did I expect from a rental. I was really upset that this was my third time I brought up the fit of the tuxedo. Hems were short on the slacks, vest was 2 sizes too small, shirt didn’t button all the way down, and creases on slacks were not pressed correctly. I basically heard from the manager that it was my issue and not theirs. I had no tuxedo for my event that was one day away and wanted reimbursement. I only received a portion of what I paid due to “I needed to cancel 2 weeks in advance…" If I would have known two weeks in advance the fit was poor I would of cancelled the rental altogether. Don’t waste time and money at Men’s Wearhouse!

We asked about the rentals for an upcoming prom. My young man is a big kid and can be difficult to fit. Everything seemed to be going well. She said she could get us what we needed for $220. I thought that was a lot for a rental but it included shoes, socks, tie, pants, shirt, vest and jacket so we decided to do that. Well when my kid went to put everything on for prom.. well they included a sock that was too small. We didn't have time to fix that so he ended wearing his athletic socks. I called and the employee said that they only give standard socks sizes with the rentals... WHAT?? So my kid had to get a size 14 shoe and you think the "up to size 12" is going to be comfortable? That is absolutely absurd!! Such a small inexpensive thing to not be done right. 😠

Very bad quality. Sell used items. Sales persons are rude and not good. Even manager also not trustworthy. Purchased some suits from Men's Wearhouse, Springfield VA and from another location Men's wear house Fairfax, va. BOTH LOCATION ARE NOT GOOD.

🌟 Exceptional Service from Ms. ** at Men's Wearhouse (Store #3513)! 🌟 I had the absolute pleasure of being assisted by Ms. ** at the Waldorf, MD Men's Wearhouse, and I cannot express enough how incredible my experience was! From the moment I walked in, she provided outstanding customer service, making what could have been a stressful process completely effortless and enjoyable.

I am beyond frustrated with Men’s Wearhouse. I was promised a free tuxedo for my wedding party after renting several tuxes for my groomsmen. The sales rep specifically told me that if I rented five tuxedos, I would get one for free, which seemed like a great deal. But when I went to pick everything up, I was told I’d never been given that offer, and I had to pay full price for the sixth tux. I explained the situation, but the manager didn’t care and refused to honor what I was told. The whole experience was completely unprofessional, and I felt completely lied to. On top of that, the customer service was terrible—no one seemed to know what was going on, and I was passed around between different employees who all gave me conflicting answers. I’ll never trust Men’s Wearhouse again, and I highly recommend you stay far away, especially if you’re planning something as important as your wedding.

I Purchased a coat from Men's warehouse online. Spoke with Customer service on Sunday this past. She said she would comp ship 2 day rush shipping. Then did no such thing. She lied!! Now it will not arrive till Thursday. That's 4 days. Lying to customers is not the way to do business with anyone. Furthermore, I do not deserve to be treated this way as I have spent Thousands of dollars on their Clothing. Very Very Disappointed in this out of character situation. I wish to be fully compensated for this error on your employees part. No excuse for deception in making a purchase from this company. Called today for a supervisor call back. Still no response.

Eddie was a big help for getting my son a suit. Eddie went out of his way to explain to my son. What the difference between a tux suit and sports coat is he even explained how the pants work and what shoes you can and cannot wear. He was very intelligent and was very helpful and my trip was very good. If you need help, go to Men’s Wearhouse and ask for Eddie.