Barnes & Noble Reviews

Ordered books on 13 days ago with "2-3" day shipping. At day 4 UPS delivered it to the USPS. At day 13 it is still sitting there, 40 miles away. Would have used Amazon who would have delivered it the next day but was given a gift card 10 years ago that I wanted to use up. Lesson learned. I'm done with Barnes & Noble.

Several weeks I am trying to post my daughter's ebook on Barnes&Noble. Unbelievably impossible for regular people. The process is not intuitive and restrictive rather than helpful - no support just nothing... I spent 5 minutes on KDP Amazon and everything went smooth. Here, on Barnes&Noble several weeks without a result.

Over 20 years with B&N, thousands of dollars of books, a new B&N Lenovo tab because B&N wouldn't support the old one - and I am unable to access the NOOK app on the tab - the very tab that B&N sold me. Numerous emails to support didn't solve the problem. The internet is rife with similar complaints - and I was told in an email that there isn't a problem. Go to a new internet spot they say - but what about at home? Get new service? Don't read at home? I read it's because of a fight with Google Play. I decided to go with AMAZON - I didn't want to but B&N forced my hand. Lenovo sent me a computer nerd's nightmare of instructions in an effort to solve the problem. NO LUCK. Get an Amazon tab, get their books and access NOOK/B&N on the Amazon tab.

The 'new' store layout was probably a marketing ploy to make the customer negotiate the store maze before finally seeking a clerk. It's a terrible design, inefficient and ineffective. Even the clerks who have tried to help, had to return to the desk to look up the books possible shelving. And, near Kalispell we have Blackfeet, Salish-Kootenai, and Flathead Nations, but no Native American section in the store. And, the book I bought recently, The End of Everything, by Katie Mack, has pages throughout that are printed so light as to be barely legible. Clean up your act and bring back the coffee shop.

I'll never again buy from B&N. Yesterday I wasted an hour trying to buy a copy of a book I'd previously purchased there to give as a gift. The staff could barely be bothered to talk to me let alone help me find it. The clerks and that's all that they are, despite whatever self-indulgent, ego inflating name they use themselves, were rude, not particularly knowledgeable, and caught up in their own self-importance. I went home spent five minutes online and purchased the book for half of the B&N price and free delivery within 24 hours.

This review is about your website. It truly stinks. Try to log on and you are kicked out as an improper log on or some other nonsense excuse. I had been a loyal B & N for over 30 years or more. Every year I would send my granddaughter a $100 holiday gift card. I gave up on B & N this go round. Instead I sent her Paypal funds. She had also been a loyal B & N customer and has had similar experiences. Ever since B & N was sold, the company has been on a downward spiral. I am finished with this company and will happily pay more for the books I want through a small independent bookstore. Any emails from B & N now go to the junk folder which is where the company belongs. Another good company destroyed by filthy rich investment bankers.

I ordered 3 books for family members Christmas presents however my address defaulted to an old address of a company I used to work at and they're being delivered there, and I don't live by or work there anymore so I can't get these books. Barnes and Noble has informed me there is nothing they can do because I had the wrong shipping address, one book is being delivered Sunday, and no one is at the building. I'm upset because I spent a lot of money and now, I don't have presents. I used to love B and N but I'm so disappointed with them and their lack of customer service. I may be cancelling my membership and no longer shopping with them. Yep, I didn't check the address before I submitted but they have no interest in working with me or trying to find any other means of reimbursement or replacement of these items.

I wish I had seen this website before I ordered a CD from this company, as it would have saved me time, strife and cash. When the CD arrived, it was the wrong one and so I returned it immediately, ticking the reason on their paperwork and enclosing a typed note saying I should be compensated for the return postage, which was a big additional cost (I'm in Australia). I heard nothing, apart from Auspost's text message confirmation that it had been delivered and signed for. When I contacted them via their Help website, all I got was the run-around and excuses about not being able to escalate the issue to a manager or supervisor...I was told to phone an 1800 (USA) number to speak to a manager/supervisor, which would be more expense with no guaranteed outcome.

Wish I'd read the reviews before placing an order with them. Since it was not available on Amazon I used B&N because I had a time constraint. Paid the expedited shipping fee to have it in 2-3 business days. Nope- it'll be here in 5. Talked to "Customer Service", some guy who could literally care less reading off the fine print that actually it's from the ship date. Not when you order it, nothing they can do. Won't refund the shipping. No reason for delay. Why are these large companies not synced with their shippers? Just refund the shipping as you didn't follow what was quoted at check out. I give this less than 1 star.

I attempted to purchase an EPub book for the Nook platform since it was only available in a digital format for $5.99. There was an error when my account was created and the error message directed me to call or contact customer support. I first tried to contact customer support using the AI chatbot and when an agent was available after 25 minutes, Elinor the agent, could only keep asking me to describe the error message - which I did multiple times. I then tried the customer support telephone number - waited 15 minutes and got a gentlemen named Chris - who was a completely incompetent. I explained that I was attempting to make a purchase for a digital product - a book - and when setting up my account, there was an error message telling me to refresh the page or contact customer support, which was why I was calling. He asked again for the error message and I re-explained what I just wrote.