Old Navy

Old Navy

 2.7/5 (735 ratings)
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About Old Navy

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Old Navy is a clothing and accessories retail store with locations across the U.S. The bright and open-concept floor plan lets shoppers quickly identify the different sections throughout the store, including men's, women’s, kids', baby, plus size and activewear. Each store’s layout and selection is different based on geographical location and inventory.

Overall Satisfaction Rating

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Pros

  • Old Navy Super Cash program
  • Low-priced clothing
  • Often runs specials and promo deals

Cons

  • Clothing sections can be unorganized
  • Not all stores have maternity clothes

Bottom Line

Old Navy is an American retailer that offers clothing and accessories for men, women and kids. It offers a large selection of styles and sizes along with seasonal items.

Top Old Navy Reviews

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Rated with 5 stars
Verified

I was at old navy yesterday, I would like to say thank you to the employee. She was very polite and very patience with me!!!! I would like to say thank you to this cashier, I did ...

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Rated with 5 stars
Verified

I walked into Old Navy after living 2 years nearby, expecting it to cater to teenagers or the younger crowd. Needless to say, it is almost the ONLY store I shop in anymore (I'm 59...

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About Old Navy

Old Navy is owned by Gap, a multinational corporation that also owns stores such as Banana Republic, Athleta, Gap Kids and Intermix. Old Navy’s signature style is what makes it such a classic brand — its jeans, graphic T-shirts, activewear, sundresses and seasonal attire make it easy to find wardrobe staples for everyone in the family.

Old Navy has special discount dates, a large clearance section and lower prices when you shop online. Old Navy consistently offers coupon codes, Old Navy Super Cash and flash sales.

Most Old Navy stores are located in large malls and shopping centers and offer between 10,000 and 15,000 square feet of shopping space. The store’s open layout makes it easy to see all the different areas no matter where you are, and features like hopscotch and kid-size picnic tables in the children’s area keep little ones busy while parents shop.

The space is designed to be bright and open without a lot of distractions. Some stores have adopted high-tech options that make shopping easier, like mobile cash registers and price-checking stations.

How does Old Navy Super Cash work?

Old Navy has a signature savings program that rewards customers for shopping. These Super Cash deals run periodically through the year, and customers receive Old Navy Super Cash for every predetermined amount they spend — for example, customers can earn $10 in Old Navy Super Cash for every $25 they spend in-store or online.

Super Cash can’t be used for gift cards or online clearance items, and it can only be used during the specific future dates listed on the cash. Customers can earn a maximum of $30 in Super Cash per transaction.

Old Navy costs

Old Navy is known for offering casual and high-quality clothing at an affordable cost. Below are some examples of Old Navy’s most popular items and prices.

ProductCost
Women’s graphic T-shirt$12 - $18
Women’s skinny jeans$30 - $40
Kid’s T-shirt$7 - $12
Men’s straight leg jeans$35 - $50
Men’s graphic T-shirt$12 - $18

Other things you can expect to see on Old Navy shelves include:

  • Jumpsuits and rompers
  • Leggings
  • Shorts and skirts
  • Activewear
  • Jackets and hoodies
  • Shoes
  • Pajamas and loungewear
  • Bathing suits
  • Maternity and plus-size options
  • Big and tall size options
  • School uniform essentials

Customers can save money by signing up for the Old Navy credit card, joining the email list and using online coupon codes and promotions.

Old Navy offers an “everyday free shipping” option to all 50 states, and delivery usually takes between five to seven business days. Standard shipping is $7 and takes three to five business days, Expedited shipping is $17 and takes two to three business days, and next-day shipping is $22.

Old Navy FAQ

Where does Old Navy ship from?
Old Navy’s warehouse is in New York, but Old Navy ships to all 50 states.
When did Old Navy open?
Old Navy opened in 1994.
Where can I use my Old Navy credit card?
The Old Navy card is a store credit card, which means it can be used only at Old Navy and other stores owned by Gap.
Do Old Navy jeans run big or small?
Typically jeans and shirts at Old Navy run large.
Does Old Navy have maternity clothes in stores?
Some stores do, but others do not. You can purchase maternity clothes online.

Is Old Navy good quality?

Yes. Old Navy is known for its high-quality clothes sold at competitive prices. Clothes are well made and last a long time. Old Navy is not a luxury brand, but it's a popular store for people shopping for casual clothing for the whole family. The store focuses on timeless styles that ensure items you buy won’t become dated quickly.

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How do I know I can trust these reviews about Old Navy?
How do I know I can trust these reviews about Old Navy?
  • 4,010,481 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

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Rated with 2 stars
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Verified Reviewer
Original review: Sept. 12, 2022

This last time I placed an online order of 5 items. I've had bad experiences in the past but decided to give it another shot. Needless to say, I only received 4 items. I called customer service and I could barely understand the representative. He told me they would have to place a lost/stolen report, refund my money and I can replace the order. I got the item on sale when I placed it. Now the item is $5 more and would cost me shipping. WHAT?? So I complained then he acted like he would do me a favor and send it to me at the sale cost and no delivery fee. Like I said, always issues with them! The other thing I always have issues with is my Rewards. We spend a lot of money on our Old Navy card and get lots of rewards. I am really disappointed with the way Old Navy has handled their business!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2022

I order items every week online. My items always arrive on or before the promised date. Have been ordering items from Old Navy for years. They ALWAYS lie about the shipping time. No other company does this. Currently I have two items of clothing on order. I received an email saying that they switched them over to USPS on Friday to be delivered to me today (Sunday). I just received a notice that they could not access my address to deliver. They say this every time and it is a LIE! Don’t make me pay for delivery on a certain day if you are going to lie about not being able to deliver it. Not sure who’s creating the lies or why, but it’s completely not true. I’m slow I guess, but will never order online from Old Navy again!!!

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 4, 2022

    Placed an order on Aug 25th and have yet to receive my package. When I get updates, it’s been handed off to different carriers making it more difficult to track. One minute it’s UPS then handed off to USPS then back to UPS. The last time I tracked it it was back being handed off to USPS again. It’s travel to more cities in the past week and half than I have my whole life. The fact that it’s nowhere near the estimated time I was given is super annoying. I have not been to an Old Navy in over a decade and for a reason. Should’ve stayed that way

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    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 19, 2022

    My order got lost In shipping so I call them and they tell me I got to wait 10 Business days for my refund. I don’t understand when all you had to do is replace the order. So that’s why I give one star. If they had a Option for 0 stars they would have got that.

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    Rated with 1 star
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    Verified Reviewer
    Original review: June 27, 2022

    I have had an Old Navy account for many years and will be closing this account due to the untimely processing of returns and the credits forthcoming. It takes on average a month to get a credit from a return therefore you pay off your balance and they end up with a credit balance and use your money until the next time you order. You can ask for a refund but after much ado, it is hardly worth the hassle of going through the process to do so. It just isn't worth the headache anymore so I will be closing my Old Navy account and no longer purchase from this company.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 29, 2022

    Do NOT under any circumstances order anything from OLD Navy online. You do so at great risk! I ordered several items. They did not arrive in the time frame they were supposed to. Weeks later a package finally arrived from Old Navy; however, they were not even close to the items I ordered. Clearly they sent me someone else's order.

    I attempted to call customer service and as soon as the agent heard the problem, she pretended to have a bad connection and of course the call was disconnected. I again attempted to call customer service and was told that they could do nothing for me...BUT expected me to go to a store to give them the items I received that were incorrect BUT no intent to replace or take care of the items that I PAID FOR that I NEVER RECEIVED. I cannot go into a store...this is why I ordered online. I explained this and was told the same thing.

    The agent then promised me that if I placed the order again online that THEN, and only then, would she refund my order, and promised that if I did so that she would give me a 20% discount and provide expedited shipping for free. (By the way the agents were not even in the U.S. which they acknowledged). This felt very risky to me but I did it and placed the order (which ended up being more than the amount I originally paid for it). She told me that once I placed the order and gave her the order # that then she would refund the original purchase, apply the discount and shipping. Well, that was a blatant lie as she deliberately waited for me to place the order and then immediately disconnected the call so as not to have to keep her promise!

    I again tried calling back customer service and this time a man answered (also not in the United States) and as soon as he heard the problem said he needed to put me on hold to get a supervisor. He kept me waiting and waiting and then disconnected the call. I also attempted to do the online chat option for customer service. That was even worse. She gave me a string of lies and then demanded that I go in to a store to take back the items that were sent to me incorrectly. I told her it would be their responsibility to pick them up from me as it was their mistake and explained again that I could not go to a physical location which is why I had ordered online in the first place.

    I do not want what they sent me. It is nothing I would ever wear. I just want the items I ordered. She then told me she would send me a $10 voucher for my trouble (believe me $10 doesn't even begin to cover the trouble of the stress of spending 2.5 hours dealing with them and no resolution); BUT she NEVER sent the voucher which she promised to send via email. Additionally she NEVER provided the refund that she promised to send. I again attempted ONE MORE TIME to call customer service by phone. He claimed again there is no supervisor available. He claimed that they cannot adjust orders (as per what the previous agent told me) and refused to help me. This is beyond disgusting. Do not shop old navy unless you want to risk never receiving your items, never getting a refund, never getting what you paid for, and being put through extreme stress with "customer service".

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 15, 2022

    Have you ever heard of Old Navy rejecting a return they received within the 45 day window because they didn’t process it within 45 days on their end? I just received my return back, rejected due to “late return”. Even the rep at customer service was confused, as he confirmed that my return was received within the policy and before the 45 day cutoff. It so happens that old navy just changed their window to 30 days (5/1/22), yet I purchased items before that change went into effect and they are supposed to be honored for 45. The items even appeared as “non returnable” online prior to my sending them back, yet the customer service rep told me it was a system error when I called to set up an exchange.

    My issue was forwarded to a person in “leadership” who lacked customer service skills, and she’s saying that old navy requires you to mail items back with up to two weeks for them to process the return (and still be within the 45 day timeframe, mind you) and is sending me yet another return label as a “one time courtesy”. Excuse me, but I believe someone screwed up and I had already done all the legwork of calling, confirming, and mailing in time. Has anyone else ever heard of such nonsense? Or such poor customer service? What a way to lose my business.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 9, 2022

    I was at the Old Navy store on Krause Blvd. in Solon, OH May 2021. I was in the dressing room with other women and young girls when I noticed a man on a ladder above the dressing rooms looking down into all the dressing rooms. The store manager did not think this was a problem. I called the corporate office to repot this issue and with a few phone calls back to me they wanted to pay me off with a $50 coupon. I did not accept and will never visit an Old Navy store again. Please do not shop Old Navy!!

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    Rated with 1 star
    Verified Reviewer
    Original review: April 15, 2022

    I returned two, very lightweight, tops and was expecting $42.98 refund. I checked my credit card statement today. Only received a credit for $31.14. WHAT? It cost me $11.84 because they sent the wrong size. Just ridiculous, I will NEVER buy from Old Navy again!

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    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2022

    Over at least the past 5 years, I have made multiple online purchases from Old Navy. Every time I have done so, I have been unable to sign into my account despite multiple attempts to change my password, switch to a different device, clear my cache, reboot my electronic device and call into customer service (who has never been able to rectify this situation). I do not recall ever having been able to make an online purchase without having to do so as a guest. I can't even sign in on my Old Navy app because of this issue. I do not know if my points from my online purchases as a guest are actually added to my account because I cannot log into my account to view this. I doubt it, as I have few (if any) points racked up to take advantage of when I have gone into an Old Navy store.

    I am wondering if this is done intentionally to random people in order to make more money off of people who regularly spend money at Old Navy. Seems needless and really underhanded for a huge publicly traded corporation to stoop to such low levels to save a few bucks on ordinary, middle-income families. The products themselves are of good quality otherwise I wouldn't continue to shop there. This is just more than 5 years of frustration built up over an issue that should have been easy to solve.

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    Old Navy Company Information

    Company Name:
    Old Navy
    Website:
    oldnavy.gap.com