Old Navy

I was looking for some outfits for my daughter and an associate named Vanessa stopped and asked if I needed help. She helped me find as many as I liked and even was kind to order more for me! Thank you for being so patient and kind Vanessa!

Has surprisingly good quality items for bargain prices. I recently bought several packages of masks. All were 3 layers and big enough to meet public health guidelines. Also it’s my go to place for pyjamas and casual clothes. Lots of pretty fabric and last for years.

The location that I went to was not well organized. The clothes were unfolded and thrown on most of the table displays. Many of the rack displays didn't fare much better. It may have been the result of a busy day, as I entered the store about an hour before close. The clothing selection offered was nice, I just wish they had plus size clothes in store.

I love Old Navy. Their clothes are also very figure friendly. Everyone looks good in Old Navy and they always have very inclusive sizing. The only thing I don't love is that when you go into the stores it feels a little stuffy. They need to update their branding to be a little more contemporary in my opinion.

I have shopped in store a few times before and have always found staff friendly and helpful and I have always loved the products I purchased. I wear mostly Old Navy clothing because they are true to size and good quality. It is my first experience shopping online with Old Navy Canada and it won't be my last. I found the website easy to use. My package arrived earlier than expected. Everything fit perfectly and is the same quality that I had come to expect, no bad surprises. I am so pleased with everything!! Thank you.

Bought some pants at Old Navy for my daughter, they did not fit her. We tried to return them for something in the store or for store credit to no avail. She was given a ticket with a number to call. We have called several time to no avail. We are not asking for a refund but a store credit. Please have someone call us to resolve this. Please call me at **. With the pandemic we had not had the opportunity to go in person.

I purchased a pair of pants through Old Navy that were too small. All I wanted to do is exchange for a bigger size, that's it. I was told that I would need to mail them in which would take up to 14 days, then they would refund my money (which would take another 5 business days) and repurchase the item. So basically I would need to wait 3-4 weeks to get my money and repurchase an item that they have labeled "hot item", which would mean that there is no guarantee that I would actually be able to purchase those pants as they may be sold out. Every company that I have worked for will do an exchange through the mail and not put you through this circus. No one was willing to help in the situation and I was just told, "sorry, just mail them back and you can buy another pair". Sorry, I am not buying another pair or anything else from Old Navy because it is extremely clear that they could care less about working with their customers.

I had purchased some really cute back-to-school clothes for my kids online with awesome discounts. Come to find out that Old Navy is using a company called Newgistics for their shipping that works with USPS. This was back in July 14th. I had a bad feeling about using USPS for shipping since I have never had a great experience. True to my thoughts, it is July 28th and the package is nowhere to be found. The tracking number provided has absolutely no information and now I can't get the items ordered back because they are out of stock. It is unfortunate because I love Old Navy, but if they are using USPS to lower costs they will be hurting their client's experiences and their sales.

I have ordered from Old Navy for the last year for my son, I have placed about 10 orders and every time they flag me as Fraud and I'm sick of it! There is no fraudulent activity, the card is in my name, the order is in my name and they've done this to me 10 times. I've had to use my husband's name in hopes it would go throw but because the card has my name on it they keep flagging it. I order online on other sites and never, ever have this issue!

Ordered 3 packs of kids mask online. I want to return two because they are not presentable. Went to the store in Rockville, MD. and they said mask are not returnable and refundable. Mask are still sealed. Never opened. The cashier just tried to turn me around. I was really upset because I did not received any warning or reminder that stated mask were not accepted for return or refund. I said they would be trash to me because I would not put these ugly mask on my kids. I told the cashier to trash for me if nothing they could help and they said they could not accept my merchandizes at all even as trash. Spoke to store supervisor, she recommended to call 1800 customer services.