Old Navy

I ordered several items for my new niece to be shipped directly to my brother's home 8 hours away. I had a questions about the shipping charges, called the customer service line, and received prompt and helpful service with very little wait time. Very impressed. I will definitely be ordering online again.

Went to return four pairs of jeans that I bought on Black Friday. So mind you my daughter didn't get them until Christmas and the jeans had holes in them. I wanted an even exchange with my receipt and the Manager Cheesa in the Waterford Lakes in Orlando store refused to help me. She gave me a number to call in which I did and they told me that it was all up to the department store manager to approve it. So long story short I have four pairs of brand new jeans with holes in them just sitting in my house.

I just placed an order from their APP, after placing the order I realized I selected the incorrect shipping and billing information. First, I couldn't find the order info on their order tab on the app (This hasn't worked on previous orders either) and there was obviously no order cancelation option. I called customer service and the girl who answered sounded like I had just disturbed her and woken her from a nap. I asked her to please cancel my order as I no longer live at that delivery address and that the wrong card was billed.

When I walked in I asked an associate for help locating the sweaters on sale as advertised. He responded by telling me they were not able to find them. As I searched through the store I saw nothing but piles of clutter everywhere. I took pictures and videos because I was in such disbelief to what I saw. Needless to say I did not make a purchase.

Shopped at Old Navy for clothes for my grandchildren. It was a miserable experience. Everything was in a total disarray. Hard to find anything. Clothes were in the floor and thrown on tables like garbage. Unable to match and coordinate outfits... Employee sees my frustration and rather than asking if I need some help ignores that I am even there and walks away. Horrible horrible horrible.

I am pissed! I will never order from Old Navy again! I order several items on 11-26-2018. Out of all items I got one item! I got an email stating other orders are in process! It's 12-18-2018. I call to see exactly where my items are because it's almost Christmas and have yet to see any of my items! They tell me they were cancelled and I should have received an email about it! WHAT!!! I didn't receive a call, text or email about my items being cancelled because of stock! Are you kidding me!!! That was my first and last time shopping at Old Navy! OLD NAVY WILL NEVER GET ANY OF MY MONEY EVER AGAIN!!!

I made an online order at Old Navy on 11/15/18 expecting delivery on 12/17/18. On the day of the delivery I get an email around 1pm stating I would not get my clothing because my address was undeliverable. I call customer service to go over the information. The agent tells me my address is correct but he does not know why I didn't get my order. He had no information for me and did not have any of the clothing left that I ordered. I WILL NEVER BUY FROM THEM AGAIN.

I went to the store today to return two $7 PJs. You would have thought I was asking to return the Hope Diamond. I had my receipt in hand for one item and the other item they had ordered from in the store. Had the email confirming order and delivery of it. The pathetic clerk kept telling me that the items were not on my receipt. I could clearly see 5 pairs of PJ pants and 3 tops (the other two had to be ordered). The girl insisted that I had purchased 3 pair of medium pants even though I had not. I wanted to exchange, but they no longer had the items, so she wanted to give me store credit, which I didn’t want because I do not regularly shop there.

I ordered 20 items online the middle of November. Instead of shipping the whole order together, Old Navy decides to ship them in 4 different packages. The shipment that contains 12 of the 20 items never made it to my house but when tracked it shows “delivered to front door” (lies). Customer service said things get misscanned all the time & I needed to wait until the promised ship date to call back for a refund. They were very rude & not helpful at all. I can’t believe a big company like Old Navy would have sure terrible customer service in 2018. I will never make an online order with Old Navy again.

I ordered 19 items from Old Navy as Christmas presents for my kids. They canceled 16 of the items because they were sold out! Because of their poor inventory system, I missed out on other deals from other stores. One of the items ordered was a Christmas dress for my daughter and now I’ll have to pay full price for one. I am extremely disappointed with the Old Navy brand. I still cannot believe they canceled so many items! Now I have to try and find all new items for the same budget and most of the good sales are over.

I have placed FOUR orders for the above jeans. The first pair I received had defective flaws in the material. I called up and was sent a second pair. Same SKU number, same size. The second pair arrived and was the same as the first pair. Defective lines all through the jeans. I again called Customer service and was told that they would launch an investigation to look into this problem I am having and would let me know when it was done so that I could again order these jeans. Keep in mind each time I received defective items I again had to return to the store and return these for a Credit on my Visa. I receive an email telling me that the investigation is completed and I again order the jeans (I really want these jeans). Again nobody from Customer service requesting a picture of the defects in the jeans.

If I have to ever shop online, I will never buy from Old Navy, they will ship you wrong products or sometimes ship you incomplete order and then apologize that some products were out of stock... If they were out of stock then why you had them shown available on your website. I will never buy from Old Navy again... crappy products and crappy service.

I ordered a coat and it was "delivered" to my house but there was no coat there. I was told it was "probably still on the truck". Two days goes by, no coat. I just call to reorder and it's sold out. Great.

I like this site and the quality of some items. What I don't like is the price change. I understand prices are subject to change. Old Navy does it on a daily basis. Yesterday they had $12 pants for girls. Today they are $16.00. I have also noticed that they up their prices when they have a "big sale" going on.

Your stores must me hedging their bets that the 'obesity epidemic' in America is fake news because only a small portion of the stock in the Mt. Pleasant, SC inventory is loose fitting or athletic cut (which I wanted). I understand I may not be your target market but really? As I was in the store and walking around outside, I was only seeing a few guys that could fit into the pants you stock. I love shopping at your store but I can't go back if there's only a small portion of inventory to try on.

I ordered my daughter 3 items on August 28th. It was to be delivered by September 7th according to the site. On the 6th I received an email saying it could be 30 MORE days! I called them and they say because of back to school orders they’re behind. This is not a new company. They’ve had to experience back to school before. So a month and a half to possibly receive my in stock order is ridiculous. Then customer service is rude and offers no help other than to tell me I can cancel my order. I won’t be ordering from them again.

Old Navy has the worst customer service when it comes to their online orders. First of all, if you are placing an order for pick up in store, they will only apply it to items you individually select for store pick up. Secondly, the hold to get a customer service rep was over 15 mins. After patiently waiting to speak to someone, they weren't helpful at ALL! Very frustrating OLD NAVY! Very disappointed in their service. In this day and age you should really upgrade your services to be able to make quick changes just as fast as you take customers' money! I will not be purchasing any more items from Old Navy.

Listen, I love Old Navy, they have great deals. But they have to do something about the way the handle online orders. First off, the shipping method is beyond ridiculous. I ordered about 20 items for my daughter, and after having to call to verify my address and credit card info (2 times in 1 week) I finally get the order through, and ON sends my order in like 50000 different shipments. 2 shirts here, 1 pant there, 4 sweaters here, all with different delivery dates. Seriously? You can send everything in 1-2 shipments? ** stupid!

I ordered 2 pairs of maternity jeans and a couple of shirts from Old Navy’s website. Promptly, I receive a confirmation email stating my tracking number and expected receiving date. As I had opted for 3-5 days shipping, 7 days later I noticed my shipment was still pending so I messaged customer service and asked if there was a delay because of something I did or if it was on their end, because I needed something that wasn’t yoga pants for a meeting coming up soon and would like to know if I needed drive a few hours away to purchase some new clothes in the meantime.

I ordered clothes on August 24th from Old Navy, All items showed in stock at time of purchase. When placing order standard shipping was free due to price of my order, and showed items would be shipped within in 5-8 business days. Payment by company processed in full at time of purchase which is standard. As of September 5th I have yet to receive my items, and have called Old Navy's customer service department now 3x’s because a few items have yet to be shipped. All items were promised by 9/5 which is also past the 5-8 day advertised on the company's website.

I have shopped online and got qualified for free shipping, week later received email, telling me that one of my items is canceled, and I will get a refund! Unheard! Absurd! I'll never shop online again.

I've been a casual Old Navy customer for a few years. Mostly shopping in their stores. But have been ordering online lately. Last Spring, I made an order and received an e-mail confirmation. The next day I get an e-mail saying it was cancelled with no explanation. I called and was on the phone with them for over 30 minutes. They said it was a problem with my credit card. Which I have had for 20 years and used with them each time. Finally they removed the block from my card and placed the order again. The same thing happened this week. When I called Old Navy, I told them that this has stop. It's becoming a huge inconvenience. And I needed this order before I left on a trip.

I went to buy polos for back to school. The size I needed was out and the attendant standing by me asked what I was looking for, and when I explained, she said, “We can order those for you online and have them shipped for free.” I stood there for over an hour with three different attendants trying to figure out how to use the portable POS machine to put the order in. They offered or I would of went to another store to purchase, no biggie! I was told I would have my order within 5 to 7 Days. On the 8th day, I called customer service to find out what was going on with the order. I was told since it was back to school they were very busy and that they would be overnighting my stuff and I would have it on Monday. On Sunday the 9th day since the order was placed, I get an email stating that they are out of stock on one of the shirts.

I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4 employees huddled and watching us. I am a law abiding citizen with no criminal record, and definitely wouldn't be stealing with my kids. Needless to say we left the store without making a purchase. I will no longer be shopping with your company for I have been a long time customer. I will be making a public post on social media in regards to this, because just because I'm ** I shouldn't be labeled a thief.

I went to pick up some shirts at Old Navy store 3414 in Valdosta, GA. Upon arrival I was greeted as usual and went on to shop. As I made my way over to the boys section a ** lady with long dreads who works there (who I now know is a manager on shift.) asked me did I need help. I told her "No" and that I like to make my way through the store slowly as you find better deals that way. Ohh boy, why did I say that. She had her workers watching me as if I was stealing. You could feel it tell it as she looked and whispered and followed me around that she thought I was up to something, but I wasn't. I was shopping like any other customer. It made me feel so uncomfortable. I tried to ignore it.

Ordered online and received confirmation. Then order was cancelled with no reason given. I called customer service and they said it was a credit card issue, which was impossible. They resent order - I never got it. However I did get a email saying I RETURNED THE ORDER... which I didn't. Called customer service again, couldn't understand the person talking and she couldn't give me any info. I gave up... there are other places to shop without hassle. Didn't need it that bad anyway.

Five items that I ordered 8 days ago - that were promised to arrive within 5-7 business days - have not even shipped yet. One shipped several days ago but there is no sign of it. The others, according to an email I received from Old Navy, will ship "when they are in stock." There was no notice when I ordered and PAID for the items that they weren't even in stock. Emails back from Old Navy urged me to be patient. I tried to send another email back to them and now their email in-box is mysteriously "full" so they can't accept any more emails. I will NEVER order from them again.

Bad enough I ordered some hoodies. Didn't get them till two weeks later after wanting them to go back to them because now were 10 each cheaper. Then you get clothes that aren't the length or looks of what they have on photos then because it would cost me 50 dollars or more for over a half tank gas to return to a store near me 1 hr there then 1hr back again as they keep telling me to do for a faster Visa return (instead of 3-4 wks for it returned to Visa).

If you're at all interested in shopping at one of Old Navy's retail stores, they will ask you at the time of checkout to provide them with an email address in order to send you information on different savings you can get on products. I made the mistake of giving them my email thinking I would get an email every once in a while, but they took the opportunity to email me multiple times on a daily basis. Since I got tired of the amount of email I was having to remove from my inbox, I opted out of their email communications. That should've been the end of it.

I had recently been in a car accident and hospitalized for 3 months. I had got in contact with Old Navy about my account, as I obviously couldn't contact to pay on my account. I called right away and let them know I would have the account paid in full by the end of the month. This is when for sure, my paycheck would be available in my account. I logged on this morning to find out what the payoff was. I saw my account was closed AFTER I spoke to the woman just the other day. I called to find out why. The man just kept stating when it's closed, there is nothing they can do. Thank you for making it easier for me. My friends and family will be closing their accounts as well. I will continue to spread their inconsiderateness everywhere. Yes, it's my job to ensure my account is paid. Without a doubt, I'm aware. Circumstances what they were, this was impossible. Get employees that can give your customers correct information.