Old Navy

I bought family PJs for my son's family, including 3 grandkids. I was so excited that I had found all the sized that I needed, however when I left the store, I realized there was a problem. The PJ top I bought my daughter in law had a tag that said, 'Damaged Final Sale'. I was so busy trying to find the right sizes that I didn't analyze all the tags and honestly, I shouldn't have to. Damaged items should be better marked or located in a designated spot or mentioned at check out. If my goal was to buy anything damaged, I would not have paid the regular price for it, the same price as the other PJs I bought. Very disappointed and feel sucked into buying something damaged with no opportunity to return. This was a Christmas gifts that in the end I couldn't give, just dropped it into a donation bin. Very disappointed, I will be weary of shopping there in the future.

Went to the store to exchange some items. I explained I needed to exchange some pants. My previous employer bought the pants because I had been using my own clothes for over 6 months. I had a credit card from the company. But I had since left the company. My new employer that we wear a different color so I took the pants back to exchange them. I asked can these be exchanged. The girl said yes. She ended up putting it back on the old employer credit card that was issued to me. SMH! Needless to say I walked out without my work clothes. I would of keep the wrong color had I known.

I have been a longstanding Old Navy shopper since I as 12 years old. I have always been plus size, so it has been my go to retail store. I basically should be an ambassador at this point. I recently purchased 2 shackets that were 2xl Tall. Since Old Navy has changed their sizing, I wasn't sure how it would fit. Well they were way too big. So I bought 2 more of smaller sizing, and these work better.

This last time I placed an online order of 5 items. I've had bad experiences in the past but decided to give it another shot. Needless to say, I only received 4 items. I called customer service and I could barely understand the representative. He told me they would have to place a lost/stolen report, refund my money and I can replace the order. I got the item on sale when I placed it. Now the item is $5 more and would cost me shipping. WHAT?? So I complained then he acted like he would do me a favor and send it to me at the sale cost and no delivery fee. Like I said, always issues with them! The other thing I always have issues with is my Rewards. We spend a lot of money on our Old Navy card and get lots of rewards. I am really disappointed with the way Old Navy has handled their business!

I order items every week online. My items always arrive on or before the promised date. Have been ordering items from Old Navy for years. They ALWAYS lie about the shipping time. No other company does this. Currently I have two items of clothing on order. I received an email saying that they switched them over to USPS on Friday to be delivered to me today (Sunday). I just received a notice that they could not access my address to deliver. They say this every time and it is a LIE! Don’t make me pay for delivery on a certain day if you are going to lie about not being able to deliver it. Not sure who’s creating the lies or why, but it’s completely not true. I’m slow I guess, but will never order online from Old Navy again!!!

Placed an order on Aug 25th and have yet to receive my package. When I get updates, it’s been handed off to different carriers making it more difficult to track. One minute it’s UPS then handed off to USPS then back to UPS. The last time I tracked it it was back being handed off to USPS again. It’s travel to more cities in the past week and half than I have my whole life. The fact that it’s nowhere near the estimated time I was given is super annoying. I have not been to an Old Navy in over a decade and for a reason. Should’ve stayed that way

My order got lost In shipping so I call them and they tell me I got to wait 10 Business days for my refund. I don’t understand when all you had to do is replace the order. So that’s why I give one star. If they had a Option for 0 stars they would have got that.

I have had an Old Navy account for many years and will be closing this account due to the untimely processing of returns and the credits forthcoming. It takes on average a month to get a credit from a return therefore you pay off your balance and they end up with a credit balance and use your money until the next time you order. You can ask for a refund but after much ado, it is hardly worth the hassle of going through the process to do so. It just isn't worth the headache anymore so I will be closing my Old Navy account and no longer purchase from this company.

Do NOT under any circumstances order anything from OLD Navy online. You do so at great risk! I ordered several items. They did not arrive in the time frame they were supposed to. Weeks later a package finally arrived from Old Navy; however, they were not even close to the items I ordered. Clearly they sent me someone else's order.

Have you ever heard of Old Navy rejecting a return they received within the 45 day window because they didn’t process it within 45 days on their end? I just received my return back, rejected due to “late return”. Even the rep at customer service was confused, as he confirmed that my return was received within the policy and before the 45 day cutoff. It so happens that old navy just changed their window to 30 days (5/1/22), yet I purchased items before that change went into effect and they are supposed to be honored for 45. The items even appeared as “non returnable” online prior to my sending them back, yet the customer service rep told me it was a system error when I called to set up an exchange.