Old Navy

I ordered my daughter 3 items on August 28th. It was to be delivered by September 7th according to the site. On the 6th I received an email saying it could be 30 MORE days! I called them and they say because of back to school orders they’re behind. This is not a new company. They’ve had to experience back to school before. So a month and a half to possibly receive my in stock order is ridiculous. Then customer service is rude and offers no help other than to tell me I can cancel my order. I won’t be ordering from them again.

Old Navy has the worst customer service when it comes to their online orders. First of all, if you are placing an order for pick up in store, they will only apply it to items you individually select for store pick up. Secondly, the hold to get a customer service rep was over 15 mins. After patiently waiting to speak to someone, they weren't helpful at ALL! Very frustrating OLD NAVY! Very disappointed in their service. In this day and age you should really upgrade your services to be able to make quick changes just as fast as you take customers' money! I will not be purchasing any more items from Old Navy.

Listen, I love Old Navy, they have great deals. But they have to do something about the way the handle online orders. First off, the shipping method is beyond ridiculous. I ordered about 20 items for my daughter, and after having to call to verify my address and credit card info (2 times in 1 week) I finally get the order through, and ON sends my order in like 50000 different shipments. 2 shirts here, 1 pant there, 4 sweaters here, all with different delivery dates. Seriously? You can send everything in 1-2 shipments? ** stupid!

I ordered 2 pairs of maternity jeans and a couple of shirts from Old Navy’s website. Promptly, I receive a confirmation email stating my tracking number and expected receiving date. As I had opted for 3-5 days shipping, 7 days later I noticed my shipment was still pending so I messaged customer service and asked if there was a delay because of something I did or if it was on their end, because I needed something that wasn’t yoga pants for a meeting coming up soon and would like to know if I needed drive a few hours away to purchase some new clothes in the meantime.

I ordered clothes on August 24th from Old Navy, All items showed in stock at time of purchase. When placing order standard shipping was free due to price of my order, and showed items would be shipped within in 5-8 business days. Payment by company processed in full at time of purchase which is standard. As of September 5th I have yet to receive my items, and have called Old Navy's customer service department now 3x’s because a few items have yet to be shipped. All items were promised by 9/5 which is also past the 5-8 day advertised on the company's website.

I have shopped online and got qualified for free shipping, week later received email, telling me that one of my items is canceled, and I will get a refund! Unheard! Absurd! I'll never shop online again.

I've been a casual Old Navy customer for a few years. Mostly shopping in their stores. But have been ordering online lately. Last Spring, I made an order and received an e-mail confirmation. The next day I get an e-mail saying it was cancelled with no explanation. I called and was on the phone with them for over 30 minutes. They said it was a problem with my credit card. Which I have had for 20 years and used with them each time. Finally they removed the block from my card and placed the order again. The same thing happened this week. When I called Old Navy, I told them that this has stop. It's becoming a huge inconvenience. And I needed this order before I left on a trip.

I went to buy polos for back to school. The size I needed was out and the attendant standing by me asked what I was looking for, and when I explained, she said, “We can order those for you online and have them shipped for free.” I stood there for over an hour with three different attendants trying to figure out how to use the portable POS machine to put the order in. They offered or I would of went to another store to purchase, no biggie! I was told I would have my order within 5 to 7 Days. On the 8th day, I called customer service to find out what was going on with the order. I was told since it was back to school they were very busy and that they would be overnighting my stuff and I would have it on Monday. On Sunday the 9th day since the order was placed, I get an email stating that they are out of stock on one of the shirts.

I am writing to inform you of a recent experience at your Spanish Fort, Al location. On yesterday I was finishing school shopping for my kids, and upon us walking in an associate told other employees that we looked suspicious. We were then followed by a group of 4 employees huddled and watching us. I am a law abiding citizen with no criminal record, and definitely wouldn't be stealing with my kids. Needless to say we left the store without making a purchase. I will no longer be shopping with your company for I have been a long time customer. I will be making a public post on social media in regards to this, because just because I'm ** I shouldn't be labeled a thief.

I went to pick up some shirts at Old Navy store 3414 in Valdosta, GA. Upon arrival I was greeted as usual and went on to shop. As I made my way over to the boys section a ** lady with long dreads who works there (who I now know is a manager on shift.) asked me did I need help. I told her "No" and that I like to make my way through the store slowly as you find better deals that way. Ohh boy, why did I say that. She had her workers watching me as if I was stealing. You could feel it tell it as she looked and whispered and followed me around that she thought I was up to something, but I wasn't. I was shopping like any other customer. It made me feel so uncomfortable. I tried to ignore it.

Ordered online and received confirmation. Then order was cancelled with no reason given. I called customer service and they said it was a credit card issue, which was impossible. They resent order - I never got it. However I did get a email saying I RETURNED THE ORDER... which I didn't. Called customer service again, couldn't understand the person talking and she couldn't give me any info. I gave up... there are other places to shop without hassle. Didn't need it that bad anyway.

Five items that I ordered 8 days ago - that were promised to arrive within 5-7 business days - have not even shipped yet. One shipped several days ago but there is no sign of it. The others, according to an email I received from Old Navy, will ship "when they are in stock." There was no notice when I ordered and PAID for the items that they weren't even in stock. Emails back from Old Navy urged me to be patient. I tried to send another email back to them and now their email in-box is mysteriously "full" so they can't accept any more emails. I will NEVER order from them again.

Bad enough I ordered some hoodies. Didn't get them till two weeks later after wanting them to go back to them because now were 10 each cheaper. Then you get clothes that aren't the length or looks of what they have on photos then because it would cost me 50 dollars or more for over a half tank gas to return to a store near me 1 hr there then 1hr back again as they keep telling me to do for a faster Visa return (instead of 3-4 wks for it returned to Visa).

If you're at all interested in shopping at one of Old Navy's retail stores, they will ask you at the time of checkout to provide them with an email address in order to send you information on different savings you can get on products. I made the mistake of giving them my email thinking I would get an email every once in a while, but they took the opportunity to email me multiple times on a daily basis. Since I got tired of the amount of email I was having to remove from my inbox, I opted out of their email communications. That should've been the end of it.

I had recently been in a car accident and hospitalized for 3 months. I had got in contact with Old Navy about my account, as I obviously couldn't contact to pay on my account. I called right away and let them know I would have the account paid in full by the end of the month. This is when for sure, my paycheck would be available in my account. I logged on this morning to find out what the payoff was. I saw my account was closed AFTER I spoke to the woman just the other day. I called to find out why. The man just kept stating when it's closed, there is nothing they can do. Thank you for making it easier for me. My friends and family will be closing their accounts as well. I will continue to spread their inconsiderateness everywhere. Yes, it's my job to ensure my account is paid. Without a doubt, I'm aware. Circumstances what they were, this was impossible. Get employees that can give your customers correct information.

Store only help certain people. Pls do not ask Megan in Waco for help. That's not what she there for and if you want to be laughed at go to Stephanie but keep in mind you have to be of a certain race to be offered any kind of extra help but to sweep your card and go on your way.

I purchase from Old Navy online frequently as they carry petite sizes only online. I DREAD however, returning items because inevitably they give me a hard time or make me feel badly for returning items to the store. One time, I was told I would have to have a CHECK MAILED to me for a returned item. Then, when I went to use it I was informed I could not get any change back and they would have to mail me another check, which I never received, which totaled less than $2.00!

Old Navy is making unrealistic promise dates and the night before promise date advising they can't deliver. I had phoned early in the day and the rather condescending phone representative made it sound like this very outcome I feared was not possible and silly of me to be calling worried. Instead, she should have given me a realistic idea and said that it happens at times and why so I could have time to go shopping for a plan B today for my daughter's assembly coming up in a few days. Paying for overnight isn't going to be overnight but it may not even be three or four days later and that is misleading. Could websites don't let you choose unrealistic options rather than just get your hopes up for a sale.

So I went to the Old Navy this Friday the one in Chinook and look at this rack said 12.99. I went there. Start looking if I could find something good, I found these jogger went up to cashier and he said they were 44.99. I asked him if he could do a price check and he asked this lady to price check. I went with the lady and showed her where I found the joggers from. It was not the only pant there, there were more hanging on the same rack. So she told me, "Yes. Those will be 12.99" and when I go back the cashier he said, "Oh no. These were on wrong spot," I said, "There are more there. Is not the only one" and I also told him that this lady just said, "Yes. They are 12.99". He started arguing with me so I was like whatever. They didn't say sorry or anything. I was really disappointed and I would never go there again. He gave the pants for $25. I will prefer you guys to do the same. Try ignoring that place. They don't respect you or treat you like customer.

I went into Old Navy today to return gifts that were sent to my niece from another family member in Portland Oregon. I had the items and the receipt with the tags on both articles of clothing. They asked, “What is your reason for the return” I said “These items were gifts sent to my niece, and they do not fit.” The receipt totaled $58.79. I was immediately told that due to the fact that these items were passed 45 days, I was receiving 1/2 the value. The next jaw stopping comment was they would mail me the money in a check, excluding the tax that was paid. I said, “I would like to speak to a manager.” I told the manager I wanted a store credit so I could get my niece something comparable, and I wanted the full value on the receipt. She said, "No!"

A few days ago I bought some pants at Old Navy using both cash and a gift card. I got home and realized the size on the sticker was not the correct pant size, and I had bought the wrong size. I went back to return them unworn, and with the receipt. I wanted cash back since I don’t often shop at Old Navy but they wouldn’t give me anything except store credit. That is ridiculous! If I am not satisfied with a purchase, the product is unused, with tags attached, and I have the original receipt I should be able to return something how I would like! We will not be shopping at Old Navy again because the return policy is frustrating and their products don’t seem to last anyways!

I will never buy anything from Old Navy again. I tried to return some tops that I bought 2 months ago, yes past the 45 days return. I had only washed them one time and threads were pulling out on all three shirts. I was told this is normal wear and tear and I should expect this to happen. Well guess what Old Navy... That is not normal and I'm disappointed that your representatives think it is. No one wants to wear something for the second time with pulled threads all over it. I hope this helps others make their mind up to also not shop at this store.

I have had my Old Navy card for at least 13 years. I found out today that my account was closed without them even notifying me. My credit is better now than when I opened my account! This makes zero sense! I’ve always paid on time and actually had my balance paid off! Are they going out of business?? This is no way to treat a loyal Old Navy customer. I’ll never shop at Old Navy, Gap or Banana Republic again.

Very disappointed. I get an email on Sunday at 7:16 pm stating: $10 jeans (really!). When I open the email it indicates that this is "TODAY ONLY IN-STORE AND ONLINE, 12/17." Just curious what good this is when the stores in my area close at 7:00 pm. I called Customer Service today and was provided with a 10% Discount promotion. While this is something, it in no way makes up for the price shown in the email. This is misleading, unethical and probably illegal. Hopefully this is NOT DONE AS A REGULAR PRACTICE.

I used to shop at my hometown Old Navy all the time, however I started to feel as if I could never find the sizes I needed inside the store when I went. My friends and family know where I shop for the kids and as a gift for my son's birthday. We were gifted clothes that were the wrong size. Most people don't want to make others feel bad and I just took them back to the store and no huge surprise the size needed they did not have. (This is MY experience @ the Vineland, NJ Old Navy) I walk in look for the size that they do not have and the guy at the counter is having a hard time checking out the customer. He has no idea what he is doing and you can tell he is new. Now I'm waiting in line, He is still having a problem and after a few more moments as he didn't know what 20% off the total bill would be... He had to call the Manager for help.

Wow! I cannot believe how bad of an experience ordering online was. I love my local Old Navy store. I recently ordered a few hundred dollars worth of clothes online. ALL of the clothes and the box stink so strongly of cigarette odor and the clothes also smell as if stored near mold. Now I have to return it all. Such a P.I.A! I received one shirt from my huge order within a couple days and it's perfect but then had to wait about 10 days on the rest and it clearly did not come from the same place as the first shirt or the clothing I regularly purchase directly from the store. The items in the remaining order were made of cheaper and thinner material and just much lower quality overall. Plus they stunk! I was totally shocked. I will never ever order online from them again.

Don't ever shop at Old Navy. I wish I could read all their bad reviews about returning before I had the same problem with them. I bought a lot of items from Old Navy and I went to another country for 2 and a half months so I couldn't return them on time. And of course, I didn't realize they changed their policy for returning from 90 days before to 45 days. When I came to store to return, the cashier told me I can't return because it past 45 days. It is OK, I understand. I asked for credit store or exchange. And the price they return to me is ridiculous. For example, I bought a jeans $19.99, they offer to return me 7.49. And if I want to exchange with exact model but different size, I need to pay $26.99 - $7.49 (which they return from my original 19.99 jean). I still need to pay the difference. This is totally riff off.

Went to the Hickory NC store today with my daughter. Upon check out after waiting a while in line the very rude cashier refused to take my money. When trying to pay with $100 bill she quickly/loudly says she cannot accept the bill as she doesn’t have change! I ask if she’d rather lose a sale if I could not come up with lower bills to pay & she shrugs me off with a yes!! I could not purchase the blouse because the cashier could not change the bill!! I have never been to a retail store that has refused to serve a customer. She lost the sale & Old Navy lost a loyal customer. Do not shop in the Hickory NC store if you have cash money.

Worst customer service. It was the biggest mistake that I ever made to placed order from this ** company last night at 1 am. Today I change my mind to cancel my online order, however I have been told I couldn’t or TOO LATE to cancel order when it’s on PENDING SHIPMENT status because it's PROCESSING, how funny is that, the status remained the SAME since I CLICKED PLACED order button last night. I call and call and email. Finally an hour later I saw a CANCELLED on my order status and I thought that would be all, feeling relieved I will have my refund back to my bank account but I was WRONG. It's just my illusion.

I brought two pairs of pants back to the store with my receipt showing I paid $18.74 for each. The pants didnt not fit my boys. I was willing to exchange them for a bigger size but they did not have them either. I came to the counter with four different pairs of pants and a pair of socks. Because my original purchase was just over 45 days, the manager was only willing to credit me the current sales price of the pants that didnt fit, $15.00. Furious, I decided to not purchase more from Old Navy and just asked for the store credit.