Old Navy

Worst customer service experience I have had in years. The phone agent at the online order dept (Old Navy Canada) won’t stop shouting for no reason. All I asked for was to correct an address and her tone was so harassing my ears are still ringing from talking to her. This woman Mrs. ** needs some lessons on how to speak to people in a correct and polite manner before she is allowed to pick up that phone. Such a disgrace to your company to hire such aggressive people.

I’ve been an online and in store customer of Old Navy for 12 years. Ever since my first daughter was born. Over the past year, I’ve received multiple packages with missing items. I have 3 children now and the majority of the clothes they wear are Old Navy. I’ve always been treated respectfully when calling to let them know there’s been a screw up. It’s never been anything huge - a missing packages of socks or a hole in a sweater once. Until this last order totaling $200 in clothes for my youngest. There were 8 items missing out of 17!

I opened my Old Navy Card 2016. I charge my purchases and then pay off pretty quickly and always on time. Credit Karma alerted me my account was closed. Logged into Old Navy to confirm. They just hurt my credit by closing that account. Based on this experience, I will never shop at Old Navy again.

I tried to return some clothes (some of them were gifts) to Old Navy today (04/22/2019) without a receipt. The cashier took my driver license information, the return went through ok, just at the last step something she did was wrong, so the return did not complete. So she did the second time, after she input my driver license information, the return got declined. So I called the phone number (1-855-828-9670) they gave me, the representative was very rude and unprofessional, the only thing he said was "You can not return them without a receipt." and I was asking for the supervisor, he told me the supervisor was not available. Here is Old Navy's return policy "You can return gifts without a gift receipt to stores. You will receive a merchandise certificate in the amount of the current selling price of the item(s) returned. Valid id required. Merchandise certificates can be redeemed in store at Gap, Old Navy, Banana Republic or Athleta.

At check out I was offered a credit card short application and I was told that if I did then I would get a discount. I told the cashier that I don't like credit card and that I would probably never use it. She said I could just apply and not use it so I did get it just for the discount but paid cash for my purchase. Then few months after Experian sent me a notice telling me my credit went down about 50 points for not paying Old Navy. I called Old Navy credit card department and they told me that my side of the story was not true because they cashiers cannot accept cash payments. That the computer doesn't give them the option. So I had to pay for the same purchase again and my credit will stay low. I lost $146 to Old Navy. I went back and the cashier does accept cash payments.

I went to Old Navy on Saturday April 6. The clerk rang up my merchandise and then I gave him a coupon that I received via email. The coupon gave me the discount and a total came up. I ran my debit card and the machine said approved. Then the clerk said there was something wrong with the coupon and I needed to have an Old Navy credit card for the coupon. When I showed them that that was not a qualification on the coupon, they realized the clerk rang in the wrong code. So then they proceed to tell me that I need to run my card again. I asked why when the machine said transaction approved. They told me that the transaction wasn't completed and that it didn't go through because of the coupon error.

Hey y’all, don’t buy from this place everrrr online. I ordered items. Cost almost $200. I received it and realized the sizes were too big, so I exchanged it. And you won’t believe they made me pay about over a hundred for the stuffs I was exchanging & told me they would refund me once they receive the returned items. Ok so I paid the amount for the exchanged items. The items finally came and I noticed the bag felt very light, lo and behold the quality of the clothes were awful like awful awful. If any of you know the store ‘Rainbow’, it was lesser quality than Rainbow and I spent over a hundred on this. Now I’m waiting for Old Navy to refund me $311 cause I’m sending back the rubbish quality they sent. Horrible company, I deeply regret shopping with them! They suck!

I used to be a big Old Navy customer, and enjoyed using their credit card and building up points to earn "rewards". This went along fine for awhile, though using the rewards varied greatly by store/employee. You were limited how many reward coupons you could use (some of mine were $5). Ok, fine - not a big deal. Then one time I needed to return an item I had purchased using rewards - good luck! I could not exchange, rather, had to go online, fill out some essay style form. Not worth my time - donated the unwanted item to charity.

Old Navy is by far my favorite place to buy clothes and shoes. I order at least bi-monthly online and stop in the store a few times a month and always make a purchase. Lately the quality of the products have been terrible. I ordered a cute blouse for the spring and it came in the mail extremely wrinkled and had a hole in the sleeve. On a separate purchase I ordered a pair of pink flats. The flats came with one shoe being a 8 and the other a 6 (My size is a 8). Overall the quality of their clothes is becoming disappointing. The clothes falls apart after a few washes. Old Navy used to be so much better!!! Another problem I have with Old Navy is the horrible customer service online and at the store.

Do not sign up for this credit card! I take extreme pride in my credit score. My scores are in the high 800's. When you sign up, it is a hard inquiry. Not even a light inquiry. I made a small purchase in December with the Old Navy card. I rarely use this card, (that has a 10,000 limit). I never received a statement. When I finally did. My 35.00 purchase, was now over 100.00. They had charged me late fees. Dinked my credit score 66 points!!! Who does that? No emails, no call. Nothing. Only a statement 2 months later, showing the apparent late fees from the missed payments.

I ordered several items for my new niece to be shipped directly to my brother's home 8 hours away. I had a questions about the shipping charges, called the customer service line, and received prompt and helpful service with very little wait time. Very impressed. I will definitely be ordering online again.

Went to return four pairs of jeans that I bought on Black Friday. So mind you my daughter didn't get them until Christmas and the jeans had holes in them. I wanted an even exchange with my receipt and the Manager Cheesa in the Waterford Lakes in Orlando store refused to help me. She gave me a number to call in which I did and they told me that it was all up to the department store manager to approve it. So long story short I have four pairs of brand new jeans with holes in them just sitting in my house.

I just placed an order from their APP, after placing the order I realized I selected the incorrect shipping and billing information. First, I couldn't find the order info on their order tab on the app (This hasn't worked on previous orders either) and there was obviously no order cancelation option. I called customer service and the girl who answered sounded like I had just disturbed her and woken her from a nap. I asked her to please cancel my order as I no longer live at that delivery address and that the wrong card was billed.

When I walked in I asked an associate for help locating the sweaters on sale as advertised. He responded by telling me they were not able to find them. As I searched through the store I saw nothing but piles of clutter everywhere. I took pictures and videos because I was in such disbelief to what I saw. Needless to say I did not make a purchase.

Shopped at Old Navy for clothes for my grandchildren. It was a miserable experience. Everything was in a total disarray. Hard to find anything. Clothes were in the floor and thrown on tables like garbage. Unable to match and coordinate outfits... Employee sees my frustration and rather than asking if I need some help ignores that I am even there and walks away. Horrible horrible horrible.

I am pissed! I will never order from Old Navy again! I order several items on 11-26-2018. Out of all items I got one item! I got an email stating other orders are in process! It's 12-18-2018. I call to see exactly where my items are because it's almost Christmas and have yet to see any of my items! They tell me they were cancelled and I should have received an email about it! WHAT!!! I didn't receive a call, text or email about my items being cancelled because of stock! Are you kidding me!!! That was my first and last time shopping at Old Navy! OLD NAVY WILL NEVER GET ANY OF MY MONEY EVER AGAIN!!!

I made an online order at Old Navy on 11/15/18 expecting delivery on 12/17/18. On the day of the delivery I get an email around 1pm stating I would not get my clothing because my address was undeliverable. I call customer service to go over the information. The agent tells me my address is correct but he does not know why I didn't get my order. He had no information for me and did not have any of the clothing left that I ordered. I WILL NEVER BUY FROM THEM AGAIN.

I went to the store today to return two $7 PJs. You would have thought I was asking to return the Hope Diamond. I had my receipt in hand for one item and the other item they had ordered from in the store. Had the email confirming order and delivery of it. The pathetic clerk kept telling me that the items were not on my receipt. I could clearly see 5 pairs of PJ pants and 3 tops (the other two had to be ordered). The girl insisted that I had purchased 3 pair of medium pants even though I had not. I wanted to exchange, but they no longer had the items, so she wanted to give me store credit, which I didn’t want because I do not regularly shop there.

I ordered 20 items online the middle of November. Instead of shipping the whole order together, Old Navy decides to ship them in 4 different packages. The shipment that contains 12 of the 20 items never made it to my house but when tracked it shows “delivered to front door” (lies). Customer service said things get misscanned all the time & I needed to wait until the promised ship date to call back for a refund. They were very rude & not helpful at all. I can’t believe a big company like Old Navy would have sure terrible customer service in 2018. I will never make an online order with Old Navy again.

I ordered 19 items from Old Navy as Christmas presents for my kids. They canceled 16 of the items because they were sold out! Because of their poor inventory system, I missed out on other deals from other stores. One of the items ordered was a Christmas dress for my daughter and now I’ll have to pay full price for one. I am extremely disappointed with the Old Navy brand. I still cannot believe they canceled so many items! Now I have to try and find all new items for the same budget and most of the good sales are over.

I have placed FOUR orders for the above jeans. The first pair I received had defective flaws in the material. I called up and was sent a second pair. Same SKU number, same size. The second pair arrived and was the same as the first pair. Defective lines all through the jeans. I again called Customer service and was told that they would launch an investigation to look into this problem I am having and would let me know when it was done so that I could again order these jeans. Keep in mind each time I received defective items I again had to return to the store and return these for a Credit on my Visa. I receive an email telling me that the investigation is completed and I again order the jeans (I really want these jeans). Again nobody from Customer service requesting a picture of the defects in the jeans.

If I have to ever shop online, I will never buy from Old Navy, they will ship you wrong products or sometimes ship you incomplete order and then apologize that some products were out of stock... If they were out of stock then why you had them shown available on your website. I will never buy from Old Navy again... crappy products and crappy service.

I ordered a coat and it was "delivered" to my house but there was no coat there. I was told it was "probably still on the truck". Two days goes by, no coat. I just call to reorder and it's sold out. Great.

I like this site and the quality of some items. What I don't like is the price change. I understand prices are subject to change. Old Navy does it on a daily basis. Yesterday they had $12 pants for girls. Today they are $16.00. I have also noticed that they up their prices when they have a "big sale" going on.

Your stores must me hedging their bets that the 'obesity epidemic' in America is fake news because only a small portion of the stock in the Mt. Pleasant, SC inventory is loose fitting or athletic cut (which I wanted). I understand I may not be your target market but really? As I was in the store and walking around outside, I was only seeing a few guys that could fit into the pants you stock. I love shopping at your store but I can't go back if there's only a small portion of inventory to try on.

I ordered my daughter 3 items on August 28th. It was to be delivered by September 7th according to the site. On the 6th I received an email saying it could be 30 MORE days! I called them and they say because of back to school orders they’re behind. This is not a new company. They’ve had to experience back to school before. So a month and a half to possibly receive my in stock order is ridiculous. Then customer service is rude and offers no help other than to tell me I can cancel my order. I won’t be ordering from them again.

Old Navy has the worst customer service when it comes to their online orders. First of all, if you are placing an order for pick up in store, they will only apply it to items you individually select for store pick up. Secondly, the hold to get a customer service rep was over 15 mins. After patiently waiting to speak to someone, they weren't helpful at ALL! Very frustrating OLD NAVY! Very disappointed in their service. In this day and age you should really upgrade your services to be able to make quick changes just as fast as you take customers' money! I will not be purchasing any more items from Old Navy.

Listen, I love Old Navy, they have great deals. But they have to do something about the way the handle online orders. First off, the shipping method is beyond ridiculous. I ordered about 20 items for my daughter, and after having to call to verify my address and credit card info (2 times in 1 week) I finally get the order through, and ON sends my order in like 50000 different shipments. 2 shirts here, 1 pant there, 4 sweaters here, all with different delivery dates. Seriously? You can send everything in 1-2 shipments? ** stupid!

I ordered 2 pairs of maternity jeans and a couple of shirts from Old Navy’s website. Promptly, I receive a confirmation email stating my tracking number and expected receiving date. As I had opted for 3-5 days shipping, 7 days later I noticed my shipment was still pending so I messaged customer service and asked if there was a delay because of something I did or if it was on their end, because I needed something that wasn’t yoga pants for a meeting coming up soon and would like to know if I needed drive a few hours away to purchase some new clothes in the meantime.

I ordered clothes on August 24th from Old Navy, All items showed in stock at time of purchase. When placing order standard shipping was free due to price of my order, and showed items would be shipped within in 5-8 business days. Payment by company processed in full at time of purchase which is standard. As of September 5th I have yet to receive my items, and have called Old Navy's customer service department now 3x’s because a few items have yet to be shipped. All items were promised by 9/5 which is also past the 5-8 day advertised on the company's website.