Old Navy Reviews

The mgr. on Tuesday Aug 25, 3026 was very rude to me. I was talking with her she didn’t want to talk every more so she moved on to the next customer. I call customer service to complain. The was helpful. Even I will not shop at the stores every more I will tell my friend, family member and co worker about my experience. Very Bad Company!!!!

If there was a way to give you all a zero, that would be the best! You all don’t even deserve the one star. I ordered clothes 15 days ago and have yet to receive the items. Each time I track the items, it’s a different date order, it’s says a label is being created. Now that I want my money back, I have to wait 48 hours. When the 48 hours went by, I had to wait an additional 24 hours. Old Navy is running a scam online: take the money but send no product. I have also noticed that’s one of your biggest complaints in your reviews besides the customer service. Going to take it a step further about getting my money back because I work hard for money, not about to let a huge company that makes millions take mine‼️ Do better, Old Navy, or get out of the clothing business!

No gender neutral clothing. Sure, it's not their job to provide gender affirming care for non-binary people, but they should have some unisex clothing (not for newborns please). And yes, the gender neutral clothing was 80% for babies, and the other 20% was Disney. I wish I could go to the store for non-binary clothing and not leave like a 1 year old Disney fan. Not to mention that when I went online for Canadian non-binary clothing, the only good stuff was crazy expensive. It's not just old Navy, but maybe they could start selling gender neutral clothing, and make my wardrobe life 10x easier.

The store manager here at Tanger outlets in Daytona Beach is not very professional. If I downloaded the app I was to get 15% off my purchase. She was not helpful at all for me finding it or getting it. "Usually this happens, usually that happens, oh but you know I'll give you 30% off." All said and done came down to $50 then she goes, "Oh but you'll need to apply for a credit card to get that."

I am disappointed. I received an Old Navy gift card as a gift. I used it to make a purchase online for an in store pickup. I got an email the next day saying they didn’t have the items, and gave me a digital gift card. I don’t shop at Old Navy usually, but here I was two years later and went into my inbox for the digital gift card. It said it expired. I am pretty sure by law that gift cards are no longer permitted to be expired. Over 25 minutes on the phone with customer service, no follow up. I have to follow up. Another phone call. Told to call back. Seriously, for the $20-ish dollars to get back and they have me wasting my time, running in circles. Never will I use their services due to this lack of resolution and lack of follow up.

They have predatory practices with their cards in my opinion. I had no credit, not bad, just none and the last I applied for a credit card before I went to Old Navy, my credit union offered me only a $500 balance and another bank offered me $1,000 balance until I proved myself, which I since have. Anyways, I went to Old Navy to get clothes for my Son's upcoming School year. When we got to the register they asked if we wanted to apply for an Old Navy card with 10% off blah blah blah. I figured why not, they would probably give me a $300 balance like all the other stores did, like Target and Macy's. I applied, was approved and was told my card would come in the mail.

I order 14 items. I never Received 12 of the items ordered. I immediately contacted via phone call and chat. I called 3 times even asking for a supervisor and was denied. They said they would submit my claim to be investigated. Within seconds my claim was denied! They have made me go to a 3rd party to file a claim, which involves many unnecessary steps, only within seconds to Still be Denied. I have been a loyal online customer for over 20 years, often buying for my granddaughter online due to be disabled "can not walk". It hard to be able to shop in store so online was more convenient.

I ordered two pair of leggings, never received them. I tried to chat with them about it, didn't realize it was AI chat. They kept telling me that it was at the warehouse waiting to be sent out. I chatted three times... they asked me to have patience. I try to be patient. That was in January. It's more March, still have not received it. I called, I think early March maybe late February. By then they could not refund. So I'm out money, and I love in a limited income, being a senior and have health issues, it's sometimes difficult to go report to the bank about the non delivered items. If I corks give 0 stars for their online shopping, I would. Very disappointed with old navy.

Unfortunately I purchased 11 items and only received 3. My 2nd bag arrived all taped up with 8 items missing. I called customer service and the AI sent a link to my email to report missing items. I did so, and the auto response was a refund. I then used email, followed by chat function to notify them I want my purchased items, not a refund. They said I can re-shop and pay for my items, but I didn’t have the money to re-shop when I have to wait 10 days for my original refund. Customer service was very unhelpful, it wasn’t resolved to my satisfaction. Waiting to use my super cash and the time I spent shopping and picking out items was a waste. Very disappointed

They are just scamming people on their shipping costs. I ordered a rather sizeable order yesterday, 3/3. Paid for their most expensive shipping option, the 2-3 day express shipping. I figured worst case scenario, it'd get to me on 3/6. Got the shipping confirmation today, 3/4. Not only will it not be here till the 9th (allegedly), but they are shipping it via UPS Ground saver, which is their cheapest and slowest shipping option. If I wanted the worst shipment method possible, I would have just gotten their free shipping option. I paid extra to get it here expeditiously, and instead I'm getting the same service that would have been free. I called customer service, got escalated to a supervisor, just to be told that their shipping policies don't mean anything essentially, and it'll get here when it gets here. Never will be purchasing from them again.

I went to my local Old Navy to find something to wear for my birthday dinner tonight. I saw a cute vintage tee to wear with some jeans. Only, they didn’t have my size, but I did notice my size was hanging up as “decoration” on the wall. I asked an employee named Cynthia if it would be okay to have that shirt on the wall. She looked at me and laughed. She continued to say, “No, I’m not taking that down for you. You can order it online if you want it.” I was shocked & disappointed at her response. I told her, “Oh, I needed it tonight for my birthday dinner.” She replied, “Well I would have to get a ladder to get that down & I just put that up. I’m not doing that. You can order it, it will be here in a couple days.” I said, “Never mind.”

After visiting the Boston Str. Store in Baltimore, I am reluctant to close my account. I was not asked about rewards, or promotions. I ordered 2 pair pants, at the store. An online order, to find out the cashier wrote my address wrong on my order, after I spelled it to her. Horrible customer service 1-31-2026, at about 11:30 am. I have requested a refund. Because I don't feel up to chasing a package around. Thank you.

Beware Old Navy customer service. They've been offshored, and now they are completely miserable to work with, incompetent, and unhelpful-- as they always become when they're offshored. One agent flat-out refused to help me, and when I contacted them again, the next agent hung up on me. When customer service and return policies (down to 30 days, no exceptions) get this bad, I quit shopping at the store. It's not worth the headache.

I’ve always shopped at Old Navy for my kiddos when they were younger. I know them to be comfortable and fashionable at an affordable price. I’m here to just share my negative experience with cashier 3714324 that rung me up on register 402. Though she greeted and politely offered me to open up a credit line to save more I kindly said no. At the end of the transaction she showed me that what I spent today I would be able to save over $50 more. I knew it sounded too good to be true so I re-iterated “I would get $50+ off today?” In which she said yes and that the process would be quick. I’m not an idiot and I’d like to say that my credit experience and knowledge is quite extensive. I don’t know where I went wrong and where I was not clear but she flipped the monitor around and said that I can use the 30 percent off in about 7-9 days.

This is my first time ordering from Old Navy and probably my last. Order processed on January 4, delivery date was supposed to be on January 12. Check status, date has changed several times, I have called 2 times they continue to push back the date for me to do a claim. I’m very disappointed. Never received a follow-up.

Be careful ordering from Old Navy's website. There are other reviews saying the same thing. Too bad I didn't see them before submitting my latest order. As noted in other reviews, there were website/app glitches and delivery issues. I had updated my billing and shipping address on the website, added the shipping address two times, but when I used the Chat to make sure my order would be delivered to my apartment door, I was told I'd have to update the address after the order shipped. I checked again today and the shipping address was incorrect.

I ordered holiday gifts using the online app on 12/9/25. It was still not received by 12/26/25 and I had 7 gifts unaccounted for. Called customer service and they assured me the order was due to arrive any day, yet never provided tracking. Yesterday 12/30/25 they canceled my order. Complete waste of time.

Old Navy in westfield Sherman Oaks Mall, the young girl with glasses fixing the jeans for women 12/22/25 around 8pm won’t let you get your size and pick or get the jeans by yourself, won’t let you touch it and when you call her out for it, she would be defensive and would tell you “that’s why I work here.” There are people that prefers to shop unbothered and never have I ever encountered a saleslady like her that won’t let you touch the garments because “it’s her job to organize it.” I barely touched 1 jeans. Gosh.

Honestly what I notice is good prices and promotions online, saying “in stock, pick up nearby” at those prices. Yet in store they are about $8-10 more expensive than the online price, and cashiers just say, "No, it rang up this price." Stores are hectic dealing with staff and don’t care.

I would give 0 stars if I could. I just received my order and a coat $$ and a clearance pair of shorts were missing. I immediately contacted via chat. My claim was denied?? They have made me go to a 3rd party to file a claim, which involves many steps, I have been a loyal online customer for 15+years, often buying multiple sizes to return items that don’t fit, as I am unable to shop in store. They said my account had too much activity?? Seriously?? Isn’t that a good thing??

I placed an online order. It delivered to a wrong address. Old Navy will not help until after the expected delivery date. Tracking numbers on a package will tell you when it delivered. I even shared the confirmation email with the picture of where it was incorrectly delivered. Still won’t help until after the expected delivery. Terrible customer service! Can’t fool a person who has handled freight and partial claims at work. The chat representative assured me an escalation lead would call me in 24 hours.

Placed an order. Just as I completed it, the order flashed across screen showing wrong ship to address. I immediately emailed them and was told no change possible. I looked at their website which said I had 45 minutes. I’d contacted them within 2 minutes. I contacted them again, same response. No way to fix. I was really disgusted.

I have shopped with Old Navy for their Women's Tall sizes for years. These sizes are generally not offered in the Old Navy stores - only online. Over the last year, if not the last two, Women's Tall has been going out of stock as soon as it is introduced. The only items consistently available seem to be leggings. Old Navy aggressive marketing - nearly constant texts, emails, and media ads - just drive me crazy. The other size ranges do not suffer from this issue. Old Navy is going to the media with stories about its brilliant inventory management - I don't see evidence of it when I shop and everything in the new and now department in my size is already out of stock. I can't buy what you don't sell.

I buy a lot from Old Navy and although I love their clothes I consistently am shipped either the completely wrong order or get an order with missing items. It happens nearly every other order and is such a headache. They need to train their packagers better or higher better ones I don’t know. They probably lost a lot of customers this way. It definitely makes me not want to buy from them because I don’t even know if I’ll get what I ordered and then have to spend an hour on the phone trying to get refunds.

Recently my online orders have been canceled for what they claim as "security purposes" but have no explanation. After trying to place an order three times and talking with customer service they have no explanation and just suggested to shop in stores online. It has nothing to do due with my payment method as the purchases originally go through and then are pending in my account. Very disappointing when specific styles or sizes aren't offered in stores.

I bought a sweater two weeks ago. I wore it twice for a total of 8 hours at most. It is already starting to pill. Unacceptable. I wrote it to a concert and to church, basically just sitting in it. I wasn't moving rocks. There was no reason for them to pill.

Don’t ever purchase any item from Old Navy on line and expect to receive your items from their shipping company! Ontrac deemed it lost! Old Navy after months of calling and writing to no avail I had to pay for items deemed lost! Two words to finish Fraud and Breach in contract! Wedding gifts did not arrive and wedding was long gone! Thank all the people from Old Navy and the Credit company for help! Never buy from Old Navy! A fraudulent Company! Take a warning from who thought I did the right thing by contacting all parties in due time! Old Navy went my small amount money something never received! Hope you donate to a cancer fund! Feel good about stealing my money! Beware buyers! If there was a zero rating you have it!

I put a dress on hold, when I returned to pick it up, it was crumpled in the bottom of a small storage bin. I was told there was no place to hang the dresses on hold. The cashier was nice but the manager was horrible. There was a nearby steamer. I asked if they could steam it quickly. The manager said no. Didn’t care my dress was wrinkled after being shoved in the bottom of a bin. She was rude and could care less. Lake Grove, NY, Old Navy Location.

Placed a huge order for my daughter's birthday for her fall/winter wardrobe since she outgrew the last season. Received 20/46 items in one 9 inch box. Sat on the phone with customer service and went through every item if I had it or not. My claim was DENIED because I have too many "claims" meaning returns/exchanges. I always order two sizes in most items since it is online and sizing varies between the pieces and return in store the size that didn't work. So since whoever packaged the box missed half of my order, I am out $300 and never received the clothes? I have been a loyal customer for 20+ and have a GAP card. This is what they call customer service? I will not be ordering from any Old Navy brand moving forward and I would give them a negative star, if I could!!

Ordered 6 things, received 1 plus a pair of pajama pants I did not order. I guess this is their new practice. So do not order online. It's an Old Navy scam. Unsure if the people loading are taking the items or what. I went to the store and they issued a refund. I am going to return the one item I received as well. I will not be ordering from any of these companies again. Joke. Do not bother with Customer Service. They are in India and are next to impossible to understand and will not do anything to help you. NEVER AGAIN.

I really like shopping at Old Navy! The store always has a great variety of styles, and the prices are affordable. The quality of the clothes is good for everyday wear, and I often find trendy pieces that last. The staff is friendly and helpful, and the store is usually clean and well-organized. Sometimes the sizes run a bit differently depending on the item, but overall, it’s a great place to shop for casual and comfortable fashion.

I placed a large order for school. UPS notified me that package was damaged and they requested another order. I also called and spoke to customer service three times who assured me that replacement was sent. I finally utilized the chat and they informed me that too much time had passed and I need to dispute charge with my bank. My previous communication and UPS’s was not documented. Unethical business practice.

I ordered 11 items online and ended up only receiving 4. When I contacted the customer service department, I was told that “the weight matched so there’s nothing they can do and to file a complaint with my credit card company”. So I did that. They told the credit card company that “they shipped them”… which isn’t true. My 9 year old daughter opened her package and knows she didn’t receive the items she picked out. I have pictures of what I received. The credit card company refused to give me a refund. Old Navy refused to do anything about it. This is fraud. You are stealing people’s money and quite frankly, you should be investigated.

I ordered two items, pants ($50) and a tank top ($13). I selected faster shipping for $17, as I needed both items quickly. The next day, I received an email that the pants were not available, so they weren't being shipped. I contacted Old Navy immediately and asked them to cancel the whole order, as I didn't need the top anymore and didn't want to pay more for shipping than the item that was being sent. They said they would put the request in, but there was no guarantees. 10 hours later, I receive an email that the top was sent. So thanks, Old Navy! I love spending more on shipping that what your product is even worth. I'll be returning it regardless, but I'm still out $17.

I purchased online order September 2nd, I optioned to get deliver on 8th. Come 8th, my order hasn’t arrived yet so I called the customer service. They asked me to wait until the 15th. I waited until 15th, surprised it is not here. So I called customer service again, he told me it’s probably in lost and found. So he told me to wait until the 16th, if it’s not here to call them again. So I called them again (3rd time), again the customer service said it’s in lost and found. The best way is to reorder again. No way in hell I’m doing that! I’ve waited for 2 weeks just for them to told me to reorder. So I cancelled it! It’s DISAPPOINTING!

After placing an order for 7 items online totaling $63, one item for $17 was not in the bag. The bag was too small to even hold the 7th item, a book bag. Old Navy denied my claim within 10 minutes through their system and informed me the only way I could get money back was to dispute with my bank.

I made a recent purchase from Old Navy. It was a nightmare from start to finish. I hadn’t purchased from them in years. I purchased 2 pair of shorts with my Apple Pay and the charge went through. I noticed it was taking a long time to receive my package so I called in. So I called customer service and ahard to understand agent explained I needed to give my address before he could help me, so I did. His response shocked me as he said after a minute of naming my addresses that I hadn’t given him the right address! He proceeded to give me a hint and said it ended in Ave. I immediately started to panic because I explained that never once in my life had I lived at an Avenue. I then told the agent I used my Apple Pay option which was tied to my address and bank account. The agent then said he unfortunately could not assist me unless I gave him the right answer!

When I was shopping, I found cute clothes. The prices were 50% off online and they price match but they didn’t. The store should inform you of the deal and auto price match, that's just my opinion. Personally, it was very expensive and if it was cheaper and you informed people more, you would have more customers.

Package wasn’t delivered, the tracking doesn’t even have proof of deliver and says it was handed to customer, which it wasn’t. They made me wait 3 days to file a missing package complaint, and then it was denied. I was lucky it was only $12.90 dollar top. Now I just can’t trust that my packages will in fact be delivered to me. And their system deemed me unworthy of refund. Well I guess those $12.90 were worth a customer.