Old Navy

About 6-8 months ago, Old Navy changed their business model for their Women's clothing department. Prior to the change, their plus size clothes were only available online and were always considerably more expensive than the misses line of clothing. Now, all their women's clothing is available from size S-4X in stores for the same price point. As a plus sized woman, this is such a wonderful change. I applaud them for realizing that plus size women would like the same options and misses sized women and not have to pay and arm and a leg for it.

I was looking for some outfits for my daughter and an associate named Vanessa stopped and asked if I needed help. She helped me find as many as I liked and even was kind to order more for me! Thank you for being so patient and kind Vanessa!

First time dealing with Old Navy. The young woman was very knowledgeable. Always thought their prices were high. Was surprised the prices are very reasonable. The clothes for men who are small framed are perfectly small measured.

Has surprisingly good quality items for bargain prices. I recently bought several packages of masks. All were 3 layers and big enough to meet public health guidelines. Also it’s my go to place for pyjamas and casual clothes. Lots of pretty fabric and last for years.

Have you ever heard of Old Navy rejecting a return they received within the 45 day window because they didn’t process it within 45 days on their end? I just received my return back, rejected due to “late return”. Even the rep at customer service was confused, as he confirmed that my return was received within the policy and before the 45 day cutoff. It so happens that old navy just changed their window to 30 days (5/1/22), yet I purchased items before that change went into effect and they are supposed to be honored for 45. The items even appeared as “non returnable” online prior to my sending them back, yet the customer service rep told me it was a system error when I called to set up an exchange.

I was at the Old Navy store on Krause Blvd. in Solon, OH May 2021. I was in the dressing room with other women and young girls when I noticed a man on a ladder above the dressing rooms looking down into all the dressing rooms. The store manager did not think this was a problem. I called the corporate office to repot this issue and with a few phone calls back to me they wanted to pay me off with a $50 coupon. I did not accept and will never visit an Old Navy store again. Please do not shop Old Navy!!

I returned two, very lightweight, tops and was expecting $42.98 refund. I checked my credit card statement today. Only received a credit for $31.14. WHAT? It cost me $11.84 because they sent the wrong size. Just ridiculous, I will NEVER buy from Old Navy again!

Over at least the past 5 years, I have made multiple online purchases from Old Navy. Every time I have done so, I have been unable to sign into my account despite multiple attempts to change my password, switch to a different device, clear my cache, reboot my electronic device and call into customer service (who has never been able to rectify this situation). I do not recall ever having been able to make an online purchase without having to do so as a guest. I can't even sign in on my Old Navy app because of this issue. I do not know if my points from my online purchases as a guest are actually added to my account because I cannot log into my account to view this. I doubt it, as I have few (if any) points racked up to take advantage of when I have gone into an Old Navy store.

First of all, you cannot write a low star review online anymore, the Old Navy website is not accepting them. You cannot get any help, to enter your honest review or feedback. There is new leadership and the system is broken. There is only a "no reply" email, though it doesn't list it that way. There are only unprofessional untrained people in the "chat" option or first-tier phone support that will not listen or let you speak to someone who can. They will not record the chats or send them anywhere you just have no options or help at all. I don't know if it is because it is no one in America hired for Old Navy that they are using in this capacity but no one will help or send anywhere up the chain.

My family and I placed online orders at the same time for Christmas pajamas. They got theirs, but part of mine was canceled due to not in stock (same items my family got). I then received the rest of my order and the gripper socks I ordered were a pair of T4-5 tights instead. Horrible service!!