FOLLOW US
Menards
Menards
Overall Satisfaction Rating
1.29/5
  • 5 stars
    5
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    64
Based on 72 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Menards

ConsumerAffairs Unaccredited Brand

This company is not yet accredited. To learn more, see reviews below or submit your own.

Be in the know

Get trending consumer news and recalls

Thanks

Keep an eye on your inbox, the lastest consumer news is on it's way!

Are you this business? Learn more about ConsumerAffairs for Brands

423 Menards Consumer Reviews and Complaints

Sort: Recent
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Jan. 2, 2019

We purchased a shower panel system from Menards for over $2,000, we contractor was installing noticed dent in panel, called Menards and they reorder but would take at least a month to get here. 3 weeks later we find out they ordered the wrong panel and it would take another month. The whole time our shower is already torn up so we ask for our money back, they would not refund money since it has been over 90 days (93 to be exact) purchase even though they sent us a damaged product and reorder the wrong product. They only offered a credit. When to headquarters with no luck. Awful customer service to deal with issues they created. Will never shop there again

5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Dec. 25, 2018

I purchased $4100 of flooring. The whole process was not had issues. Something that should have taken 2 trips turned into 4 trips. The Assistant Manager offered me a $120 refund to compensate me for damaged materials. Then he took it back and said he wasn't going to take a loss on those 7 boxes even though they damaged them. Instead, he said he would return them to the manufacturer as defective. I thought that was dishonest. Please keep in mind this discount totaled 0.3% of the entire order. I decided to return the whole thing for a full refund. I was told returning would cancel out their rebate.

Well They never sent me the rebate and they kept the total of the rebate out from the total refund. So they gave 100% of their product back after 5 trips of bad customer service and they kept $750.00 of my money stating they can't cancel the rebate, the rebate I still have not received. Very bad business and very dishonest of them. Don't shop there. PS this wasn't special order so according to their policy, I should have gotten a full refund especially since I never receive their rebate that they can cancel on the spot just like Kohl's does using. And Kohl's also uses a third party for their rebates.

View more
6 people found this review helpful
Not sure how to choose?

Get expert buying tips about Retail Stores and Shopping delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Are you this business? Learn more about ConsumerAffairs for Brands
Rated with 1 star
Verified Reviewer
Original review: Dec. 21, 2018

Purchased online LED Christmas lights. One didn't work out of the box. 2 others went as soon as I put them up outside. They have a "3 year guarantee". You cannot call Menards directly - have to correspond via email. Second, to get the replacement you have to order more online, go through a process including taking the defective product to a FedEx drop off location which for me is 45 minutes away (there are closer ones but the opening is so small it won’t take the box I have so I have to go to where FedEx people are available. Menards will not pay to have FedEx/UPS come to your house. And there is a 25% restocking fee if you don't want to keep the rest of the crap product. Never again. Worst return process I've seen. Run! Run away. And they keep sending me emails to buy more of the crap lights!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 7, 2018

Ordered tile and waited 2 weeks for special order. Order was wrong color due to their display board being incorrect. I needed the tile and could not wait another 2 weeks due to other contractors waiting on the tile. Menards could get the tile and they could have it shipped direct in 3-5 days, but only would do that if I would pay the $120 shipping charge. No thank you Menards. Will take my business somewhere else. Stand behind your service and product.

6 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Nov. 28, 2018

My wife fell and injured herself as well and ruined her slacks, purse, and leather coat with paint that was not sealed properly by an employee. The paint dripped out of the cart and she slipped and fell. No one offered to call EMS and showed no concern for her well being except to clean up the paint and mix her another can.

At checkout she asked to see a Manager that caused her to wait 30 minutes for him to grace her with his presence. We have been contacted by Menards insurance but have not heard from them for over 6 months. We have several emails from Gallagher Basset Ins. but no satisfaction. We sent a letter to Menards and received a response Sept. 20, 2018. No help. They apologized and pledged to do better responding to such incidents in the future but no help for own dilemma. No wonder everyone calls an attorney the minute they hit the floor. We'll know better next time.

View more
4 people found this review helpful
How do I know I can trust these reviews about Menards?
  • 1,349,120 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 1 star
Verified Reviewer
Original review: Nov. 27, 2018

I ordered an electric shovel online because they didn't have the item in stock at the store. I picked it up and I realized I ordered the wrong one and I was going to reorder the right one. When I returned the item back to Menards in Matteson, IL, they charged me a 25% restocking fee which added up to $24.71 and it is not posted anywhere on my receipt. That is ridiculous because it's not as if they won't resell the product and the box was never opened. I will close my account asap. The competitor may be higher in price, but they are more customer care oriented.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 20, 2018

I have been a builder 45 years in the Peoria Il. area. I dealt with the same lumberyard for years before the Big Box places came around and forced them out. I have ordered material and had it sent out wrong and fixed with phone call. NOT AT A MENARDS!!! I have a history with a local store manager that when he was a front end manager at another store an employee gave him my credit card that a employee never returned to me. They had other cards in their safe and he cut up my card. His manager said he gave him 2 weeks off for the action and he has since said he got no time off.

Fast forward 4 years now. He is the manager of my local store and I still hear his words, "Ha ha. I cut up your credit card." He and I got to a point where we tolerated each other until today. I ordered material to be delivered to a job and specifically asked for what I needed. The unexperienced employee went on the computer and clicked on a similar item and since they were both Type S I never gave a thought until after it was delivered and I had 5 angry block layers waiting for the right material saying this is WHY they NEVER deal with Menards. I had to rush over to the store to load heavy items I paid for delivery on my trailer left on the job. I called the manager and he did have the correct material on a pallet ready when I got there.

A inexperienced fork truck driver came to put it on the trailer and after several failed attempts to get it between my wheel wells I finally guided the guy to get it between the wheels but his lack of expertise he could not push it farther forward and I asked if I could drive the fork truck. He said no. So I put another pallet in front and he could not push it with that. With 5 guys waiting I took off as he said he would have to call someone else. Then disaster struck almost to the job. The unplaced load made the trailer disconnect and caused the trailer to swing like a pendulum by the safety chain. A witness said it lifted my truck rear tires off the ground a foot as I tried to stop it. I was in both lanes trying to get control of my truck. The tongue of the trailer smashed the whole back of my truck.

I went back to the store to get other items that day and showed an employee what it did to my truck. I told them I wanted the incorrect material picked up by the next day at the latest. The skid weighs 3500 pounds and I was not going to return it for them. Since my first encounter with the store manager was a dead end even though the local police called Menards corporate about the actions of the new store manager. They honestly don't give a crap about ANYONE.

I offered to return the skid of materials for the return of the delivery cost. He said no. I told him that was the best I would offer since they would not pick it up. The replacement materials I bought yesterday as well as another ticket I purchased on my business checks yesterday. I called my bank and stopped the clearance of them. I guess it is a start of recovering the damages they caused me. The cutting up my credit card incident cost me a change of flight cost and I lost a nonrefundable hotel room I booked as I did not get there the day he cut up my card. Some advice if it is worthy enough my attorney told me we are going to sue the employees personally that caused me damages and with great delight the GUY that cut up my card. NOW he said I cannot shop at MENARDS again LIKE he is KING. Albeit he has little man syndrome. TOO bad.

View more
7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 17, 2018

Online Ordering Nightmare - Idiotic Programming. Don't buy anything as they are sure to be out of business soon. Make you loop through order page over and over and then say everything is good. Then when you try to complete order it asks for info all over again.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2018

My husband bought us a Midnight Gray Pro-Rib Steel Panel Metal Roofing kit. They sent us all our items in Charcoal Gray. Their return policy states - "Special Order Returns: Your Menards® store will refund special order items at its sole discretion. Please note that there will be a 25% restocking fee." Roofing is expensive, so no one can afford a 25% restocking fee! Now I have a roof that is a close enough color to my siding that it clashes, instead of the color we ordered that would have matched our houses accent trim.

When we asked about ordering paint to paint it, they told us we would have to buy their touch up paint (similar to car touch up paint with the little brush on the handle), take it to Sherwin Williams, have Sherwin Williams color match it, then have Sherwin Williams put it in spray cans. I cannot believe they told us to go somewhere else to color match paint! After this experience, I am glad we won't be shopping there anymore.

View more
2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 10, 2018

If zero or negative stars was an option they would get the worst score possible. I purchased a special order pole building and my entire experience was an absolute nightmare. They took my money with a smile, but when it came time to take delivery, they screwed up just about every aspect of my order. My POLE building didn't include the POLES as part of their kit! I had to pay almost $2000 out of pocket for 18 6x6x22' posts. I spent hours and hours on the phone with the building materials manager complaining about the ridiculousness of the situation, only to be offered zero solutions. That was their biggest screw up of my project so far, but there have been many others along the way.

Their special orders department is a dumpster fire. They WILL screw up your order. My roof needed 6 10 foot long ridge caps, and they sent (and charged me for) 60! It took me 4 hours and a full tank of gas to load up and return their mistake. Associate employees that I would speak with would tell me how poorly run their store is, and that the managers routinely blow off customer complaints. My project is already nearly $3000 over budget and it is 100% due to MENARDS' MISTAKES! If my pole building wasn't already halfway built, I would return every last item I purchased and never give them another penny as long as I live. I have all the paperwork to prove everything I just stated, I welcome anyone to message me about my situation. I could talk all day about how terrible this company is. I truly hope this review goes viral, so that no one makes the same mistake I did.

View more
6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2018

I bought 15 boxes of Vinyl Planks and a number of the planks were broken at the tongue and groove. I had to return. I had very little help with questions because the departments are younger kids and they have no experience. I then got self stick tile and when I got them out to do floor there was literally no stick to back of tile. None! It would peel right back off. I returned them. I am a first time DIY’er and tried to trust the department and their advice but I am so upset! I bought the 3rd floor and it was 16 boxes of Laminate flooring. $500.00 worth. They didn’t even help me load them in my cart and when asked about the broken smashed and peeling tongue and groove on numerous boxes, I was told by the floor manager to just use a utility knife and cut the broken parts.

I have 5 broken boxes right now and have to return this floor to. I took 3 boxes of broken planks back and exchanged for 3 new boxes. I was a plank short from one box where I removed the broken part of it and forgot it at home. I was told that I was to open the new box of planks that I exchanged for the broken ones and remove a new plank since I was short one from the broken box. I freaked out! First of all, I had to go through hell with buying, carrying tons of flooring alone and beginning a floor installation 3 times only to have to repack all up and return because it was broken or didn’t stick as promised and they actually was telling me to give them a plank from new box that was exchanged for broken box. The plank left at home was like the rest in box BROKEN.

I realized then why all 3 floors had a problem. They are reselling broken flooring. Why else would they tell me to open a new box that was exchanged for broken if they were not making a full box and reselling. Despite, they should have been more accommodating since this was my 3rd floor from them in a row that was not in good shape for a nice install. I was so angry. I am exhausted right now from buying floors, starting installation, packing up, carrying all back in a small Mazda 3 car, returning, getting another floor and same deal! I walked out crying Friday night after they told me give them a plank from new box and they knew damn well that numerous boxes were broken and they told me to use a utility knife to cut broken part off floor.

I got home and opened boxes and t5 boxes that have broken tongues that lock the floor in place. I only made it to 4th row and all the planks were coming apart on the first 3 over and over because they won't lock in place. It was a discontinued floor to and they had 17 boxes left when I bought the 16 boxes and the 17 box was broken too so I didn’t get that one. I can't return broken boxes and get good ones cause it’s discontinued. I WILL NEVER EVER BUY FROM THEM AGAIN! I also thought that maybe painting the concrete was a good idea instead since I was having no luck with other flooring there and the paint department was young kids who couldn’t even answer any of my questions regarding paint and concrete. It seems looking back that it always a pain in the butt when I used Menards stuff.

My body and brain is so tired from this mess. If I get problems returning the 16 boxes of broken floor then I am going to freak! I did use a utility knife like told but it was on tons of the boxes and it won't lock so I won't have enough floor to finish job since they have 1 box left that broken to. HORRIBLE. HORRIBLE!! I told the lady when she asked me to give her a new plank from new box in exchange for missing a broken plank from box returned that I get it now! They should have been throwing the broken box of planks away so why would they tell me to open and give them a new plank so they had a full box of 7 not 6 if they were not reselling??.

After all the hell I went through why would they even dare ask me to open a box and give them one. They sold me the broken plank that was unusable and I had to go through the hell of carrying them, getting half installed floor and ripping it up 3 times? The lady at returns rolled her eyes, gave me smirk when she asked me for new plank, was condescending and treated me like I was the one in the wrong and they were doing me a favor. Sorry I typed so much! I am just pissed right now and stuck with 16 boxes to return again! I have some good boxes but with 5 bad boxes I don't have enough flooring to complete the install and it's discounted so I can't get more!!!! I am in tears!

View more
3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 1, 2018

Have been a customer for many years. Never had any problems anywhere else besides Sedalia, MO location. Their management is dishonest and irresponsible. Their general manager - Robert needs to go. They lied to us when we were purchasing the Electric Stove Frigidaire. We came back to return it with all original packaging and receipts with all stickers on and film protection within less than 30 days. They did not want to accept the new appliance back stating that we need to contact manufacturer. Manufacturer, Frigidaire, denies to help since the unit is not defective or broken. No exchange or store credit even offered. Poor service. Will lose our whole family as customers.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 26, 2018

Bought Foss Grasslands outdoor carpet from Menards Jeffersonville Indiana. After 2 weeks fibers started coming out. Contacted Menards Customer Service. They said they would get in touch with Foss who made the carpet which stated a 1 year wear and fade warranty. After months of back and forth Foss said there was nothing they could do only Menards could. Still waiting to resolve Menards sent letter and said will give a refund but then sent letter 3 days later said credit memo. Do not buy from Menards or Foss carpet because they do not stand behind the products.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 23, 2018

I am in the middle of remodeling an entire house. I have spent thousands and thousands at Menards. I have sent in rebate forms for each receipt. I just received my first rebate check and every single amount they listed for several of my rebates is wrong. How can the amounts not match to what they put on the receipt stating the amount I am to get back. This is some kind of scam, I keep EVERYTHING and this is ridiculous and of course they don't have a phone number to call them. They don't respond to the email or requests they have you fill out.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 10, 2018

I purchased Tarkett flooring from Menards and had it installed. During the installation process the flooring started to chip and was not going in seamlessly so our installer called the local store 3 times to be advised. Three times he was told to continue the project because "Menards would take care of us" & we should have a floor until they do. Well 6 months later, Menards Corp Customer Service has done everything in their power to not take ownership in this. Each time we, the customers, have been blamed.

They are a multi-million dollar company and they are do everything possible to not have any ownership in it. I was an extremely loyal customer too. Customer service in the store is wonderful at time but that's the opposite of corporate. The Corporate Customer Service Dept doesn't even speak to customers. They ONLY respond via typed mailed letters. Talk about informal. I've never felt so disregarded. This is the worst customer service & home improvement project we've ever done. Please pick anyone else for your large home improvement needs because if you may need them at any point - you will receive zero assistance.

View more
5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2018

Menards return policy sucks. I bought high value items with 8 dollar rebate and when I went to return many items next day they told me because I used rebate that was not even close to value of what I bought. They could not give me money back only in store credit. This should be illegal. Don’t shop there. Go to Home Depot.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2018

This is my first experience with Menards... I purchased 2 pallets of wood fuel pellets (100 Bags) from Cuyahoga Falls Menards. Had them delivered. They were promised between 7 am - 12 pm. At 1205 I called to see where they were. They told me that the truck was just leaving and should be there shortly. At 4:15 they finally arrived. I received the product and at least 10% of the bags were either ripped or the pellets. Called and talked to the manager, Tony. Said he was sorry and would swap out 9 bag for me. I asked for the delivery charge to be credited since I stayed home all day rather than 1/2 day. The product is poor, like sawdust. The delivery is very very late. And the way the manager handled the poor first experience... well you decide, but I'm not going back to Menards... I'm sticking to Lowe's.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 24, 2018

Burlington, WI Menards Pole Barn purchase - $25K spent and Menards customer service is HORRIBLE, just awful experience. At first everything was ordered and good, then came deliver day, they ask when you order what type of machine can unload and I told them a CAT excavator and a Dresser - either one can manage the weight. Well come to find out you need a forklift, then they said they will send their local truck with the forklift on it - driver was afraid to deliver down the driveway (mind you it is a tight turn) but semi-trucks were in and out with gravel all week. Then 2 days later they decide to "try" it - it was fine in and out. Deliver was short by ALL of the actual small lumber (only $5000 worth of material) had to set up for the next day. Then 2 days later we find out the Dutch doors are there but no door frame - WHAT THE HECK MENARDS. GET YOUR STUFF TOGETHER!! This has been just a miserable experience.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 24, 2018

Service on returns at the Garden City, Ks store. I tried to return a chainsaw yesterday 2/23/18, the person at the returns counter told me I needed to remove the bar oil. I took the electric saw to my pickup and dumped the oil in a cup and put that in a trash can in the front of the store. I took saw back in and proceeded to pick up about $300 worth of electrical supplies and a different saw. Now the rub! I took the cart to the exchange desk and I was informed the exchange could not be made unless I removed all the "residue" (wood chips and bar oil) from inside the saw.

Now I am in my Sunday clothes as I drove from church in a neighboring town to do business with Menards. Now I ask the clerk if he is kidding, he says no his manager has made this a requirement. I left the new saw and the $300 worth of electrical supplies at the counter and took my business elsewhere. Now I will get the saw exchanged but my contractor business will be taken to elsewhere!

View more
3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 24, 2018

We bought a washer from the Brooklyn Park Menards and it right away started making squeaking noises and then a horrible high pitch noise when it spins so we wanted to wait to see if it was just because it was new. And then it started leaking so we went to return it and we had to wait a long time and also they made us tell our story with my video proof of the noise and everything to 5 different workers just for the last two to tell us that there is nothing they can do and that because they have a 7 day return on appliances or it has to not be used or in original packaging!!!

Well first off it was a floor model so technically it was still in its original package because that’s how we received it!!! And second yes we used it because that’s why we bought it not for it to just sit there!!! And a 7 day return are you kidding me? How can it be 7 days that gives you no time to even try it or anything. But that’s not their fault. What’s their is they didn’t even try to make us happy. They just kept telling us they wouldn’t give us a refund and to talk to the company we don’t want to. We just want to return the thing and get a different one!!!

They just had horrible customer service and no one even thought to try to figure out a way and the manager was so dismissive and rude too!!! Never going and spending money there ever again so I hope they are happy that they lost customers and I’m going to try everything I can to make sure they keep losing more for the way they treat people!

View more
4 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 22, 2018

I just bought products at Menards. I did not know it was supposed to be self-check, so I waited for the cashier to bag. But the cashier turned to chat with the other cashier. I finally asked her if she was going to bag. She said it was self-check. There is not good management of employees here to give good customer service. Cashiers act like they are in high school. No thanks.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

First and last time dealing with Menards. Would give 0 stars if I could. Long story short - ordered a garage package in late May. First load of materials came and not only were all the studs the wrong length, but garage doors were not included. Second load came with garage doors, but not enough soffit pieces or enough shingles. Builder had to order shingles locally at additional expense to us. Third delivery of soffit pieces still not correct and one piece missing. Additionally, garage door openers did not include extensions needed for the doors. This was in mid-July. Here are in mid-September and missing soffit pieces and garage door extensions still have not shown up to allow builder to finish project. This was through the Williston North Dakota store. Complete cluster!! Will never set foot in a Menards store.

2 people found this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer
Original review: Sept. 17, 2018

I was at Menards in Traverse City, MI yesterday and worked with an associate named Liz in the kitchen cupboard section. She was a delight... She took all the time I needed and helped me on the computer to do a layout of a booth you think cabinets. She was very informed and very patient. You could tell she love her job and knew what she was doing. Thank you Liz.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 16, 2018

Ordered a plastic dome shaped grate for a drain in my yard. Website showed a picture and a description stating shape, size, material item was made of and price. The size was stated to be 18" X 18". I ordered it. It arrived and measured. 16 7/8 X 16 7/8. After several emails to customer service I am told it is made to fit into a catch basin with an 18 X 18 opening. Therefore it is not actually that size. So I tried to return it since the ad never started that. I was told it would cost me shipping as well as a TWENTY FIVE PERCENT RESTOCKING FEE! Sorry Menards, but that is just plain and simple THEFT!

Be the first one to find this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 22, 2018

I sure wished I would have read some reviews before ordering anything at Menards. Went to the store Wichita, Kansas on Maize road. Ordered a bypass closet door that I found on their online site. I wanted it delivered because of having no way to haul. $100.00 for delivery. Crazy! The bypass door was only $163.00. I had no other choice. Paid for it and left. When the door arrived, Menards replaced it with a cheaper door, about half the price I paid. I am wondering why they did not see or check the number of the item. After reading the reviews, I now know why they sent the wrong. It is shameful that companies have to make money by

dishonest means. I called them and they reordered the door, it was wrong, too. I am not sure I will ever get my money credited back. Never shop there

again.

View more
6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 21, 2018

Menards has seen the last of us as a customer, due to their unethical practices. We had previously stopped shopping there, after they repeatedly carried no inventory of sale items on the first day of the sale. Once that store closed, we decided to try the new store in the area. We recently purchased $1,600 of deck railings, which were not in inventory, so we were forced to order them online in the store. When asked, the salesman assured us that any of the items could be returned for full refund, in the event that we found that the quantity ordered was incorrect.

When we tried returning an excess panel ($200), we were told by the store manager that there was a 25% restocking fee because it was a "special order". There was no persuading him that this was not appropriate and the salesman denied ever telling us that the items were returnable. Since Menards was holding our money hostage, we had no choice but to take the $50 loss, but this will be the last of our money that they will ever see.

View more
5 people found this review helpful
Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 8, 2018

I can count on 1 hand how many reviews I have left for a business but this one was so shocking, I just needed to take the time to share my experience. On 8/7/18 I called the Bay City MI Menards to verify they indeed had the 3 sets of hunting climbing sticks their website said they had before I wasted a trip to the store. I called and they said, "Yes, we have 3 sets" so I drove ~ 1 hour to get them. Upon arriving I could not find them and went to the desk and they called someone to come help me. His name was Tyler and he was very helpful but unfortunately he could not find what they claimed they had in stock and explained their counts must be off.

He was very knowledgeable and even went as far as to look up the upcoming truck deliveries and found out which truck would have more and when it would be arriving. In the meantime I was looking at another set of climbing sticks and he looked up the price and told me the box I had in my cart was X price. Since they were so inexpensive I figured I would get them so my trip was not a total waste of time. I went to cash out and this is where my experience went south in a hurry. Upon cashing out the cashier told me my total was ~$140 and I commented that couldn't be right and we started verifying the prices. We found the item Tyler previously looked up and gave me a price on rang up 4X more than what he told me so she called over her supervisor/manager named Ebony.

Ebony did some checking and said the price that rang up must be correct and I explained again that I just spoke to Tyler less than 5 minutes ago and asked her to contact him to verify. She simply responded "he must be new and not know what he is doing because they rang up at $59.99" and she stood there almost waiting to see what my reaction would be or if I would purchase them anyways. I grabbed the item from my cart and sat it on the end platform of their checkout lane, That is when this supervisor/manager decided to have the last word by saying "Thanks for doing that, it saved me the work". Both myself and the gentleman in line behind me just looked at her in shock and disbelief.

Not only was MS. Ebony unwilling to reach out to the person that just less than 5 minutes ago, she also insulted him by "assuming" he was new and didn't know what he was doing" but then inserted her own version of customer service by getting the last word in and thanking me for removing the item from my cart and saying in a snide tone "Thanks for doing that, it saved me the work".

After leaving I called back to the store and asked for Tyler to thank him for going above and beyond and also to let him know about the price discrepancy but he was out on his lunch break. That is when I found out he has worked for Menards for ~ 8-10 years and has traveled all over the state to work at and help set up other stores in and out of Michigan so he apparently is the new dummy that Supervisor Ebony that he was. If only she was as willing to try and look into the details as much as Tyler was she would not have portrayed such a poor example of customer service and cost her employer what had been a long standing customer.

I will NEVER spend another dollar in that store and have already told numerous friends and contractor contacts about my experience. Two of the three contractors at work made comments along the line that it did not surprise them one bit and have had multiple similar experiences so apparently this is more of a culture for some VS an isolated incident with a person that may have been having a bad day. I will shop anywhere BUT Menards going forward. All because of one rude woman that made a customer feel like her investigating a price discrepancy was a major inconvenience and felt the need to end the experience with a snide comment almost to get the last word in and show me she wasn't going to do something she didn't want to do.

View more
11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 2, 2018

We purchased a power washer. When doing so the sales rep stated if we see the price go down in the next 30 days to simply bring receipt to cust service desk. So 19 days after purchase we were at the same store shopping in Taylor MI (new store). When passing by the power washers we decided to see the price... It was $20 less. We were happy and said, "Wow that never happens to us." So I purchased some pool supplies and we stopped at the rebate desk on the way out and gave the story to a girl there. She said, "Yeah 30 days is our policy." So we drove home and came all the way back same day on a Saturday afternoon.

As we enter the store we are in a line (one of two) about 10 people deep at cust service and returns. We finally made it to the desk and the lady asked, "What can I do for you?" I said, "Just a simple price adjustment please." I handed her the receipt and she grunted and as she was handing the receipt back to me sharply said, "Our policy is 14 days sorry." I said, "It's not on the receipt and two of your employees here said 30 days... We just drove home and back again to clear this up based on your employees' direction." She smirked and replied, "Well sorry. If ya want ya can return it or exchange it." I said, "I love the power washer and plus did you notice on your receipt it states and gas powered item cannot be returned or exchanged if it's had gas or oil in it and not in original package." She said, "Well sorry sir. I can't help you."

So my better half piped up and asked for a manager. The rep said, "He's at lunch. Sorry mam." So I said, "You have to be kidding me. This store just recently opened." And we walked out. Next I go online, find the Menards guest service email and write this all up nicely... Monday comes and I get a one liner that said, "Sir just return or exchange the item." I replied and let them know that he needs to read fine print as I can't return it.

24 hrs later the guy named "Ray" came back and said, "Sorry there is no price adjustment on this." He used exclamation point and was rude. So I asked for a manager and he replied, "Sorry no price adjustment Andrew." I wrote Ray back and told "Ray" we again want a manager and how this is not good business. They don't care. I got another one liner. We are sad as we love shopping there. We thought HD was bad. Nope. Menards is worse. I now have to boycott. What can you do. It's the principle here not the cash. They lose customers daily. I hope Amazon takes them out.

View more
7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 27, 2018

WORST, WORST, WORST customer service. I have special order of 5 air conditioner and heat unit on 12th July 2018 and they received full in 18th July 2018 and today is 27th July. Still didn't received it and they charge $89.00 for delivery, I call on 25th July to dispatcher co-ordinator and the guy said, "Your order is set up for delivery on 27th July before 5:00 pm," but I didn't received on 27th July, I call to find out, they said it's not set up for delivery on 27th July and now they set up for 30th July for delivery so let see, but VERY BAD CUSTOMER SERVICE, NEVER GOING TO BUY ANYTHING FROM MENARDS.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 24, 2018

I ordered an exhaust kit for my Soleus AC room unit, the product I purchased stated it fit all Soleus models. The kit cost $69 shipped, upon arrival the ring that is supposed to connect the exist kit to the AC unit (critical) did not fit, was not the correct part. After multiple emails with customer service (JOKE), they admitted they sent the wrong part (No Kidding) then they sent me a FEDEX return label and charged me for it, they also charged me a "restocking fee" leaving me with $27 out the $69 originally spent on Menards product. Do not buy anything from these liars. MENARDS IS RAN BY THIEVES AND HATE AMERICA. MENARDS IS CORRUPT, THEY ARE LOSERS.

7 people found this review helpful
Loading more reviews...

Menards Company Information

Company Name:
Menards
Website:
www.menards.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!