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Poor Customer service and was charged a restocking and delivery fee for an Snow Blower that never delivered. Impossible to get the situation resolved, I just keep getting transferred from one customer service rep to another with no good explanation. Go Amazon.
Never in my life have I been to a store where you can spend over 10000 dollars and still be treated like a thief but that happened here at Menards in Moline Illinois. The general manager chased me outside. He accused a lot but never could back up anything with actual facts or proof. He then accused my children of stealing as well. Took pictures of me and my car and acted like a lunatic but this wasn’t the first time. He did the same thing about three months ago to my fiancé. Even yelled, "** is bad" in front of God and everyone. I have reported and reported this guy and I have employees to even back up what I am saying and nothing has been done. We have hired an attorney after today's event and will be suing for not only humiliating myself in public but my fiancé as well.
We have proof of all of our purchases. We have about $10,000 worth of receipts. Just take caution when shopping there because nobody knows what you’ll be accused of. We were accused of being on **, stealing a Christmas tree that we have a receipt for and some sort of knife or something they said. I have no idea but beyond disrespectful. I am beyond appalled. I have never been anywhere where a general manager can act that way and I am actually a manager of my own company. However that would not be allowed there. So Menards be ready.
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DO NOT PURCHASE FLOORING FROM MENARDS. It’s a trap. We purchased floating flooring from them and in less than 30 days the flooring started to break apart in the tongue and grooves and break apart. Their scam is that you have to send a claim to them by mail, there is no customer service numbers to contact them of any kind. They will mail you a letter saying they involve their supplier to handle the issues. The supplier sends out an inspection company that is hire by them and is in their back pocket to provide an inspection that favors the supplier.
Next your claim is denied and you are stuck with an expensive bunch of **materials that you can not do anything with. I will still contact my attorney for advice in this matter, but then I see it I’m am totally ** by Menards and I will never see any satisfaction for being a loyal customer to them. The inspector that came to my home behaved in a matter that made me feel that he was as serving the retailer well, I even asked him if the inspection he does is only to be benefit Menards, he didn’t like that question and answered NO. If you decide to purchase from them you will get every form of consumer punishment you deserve. Good luck!!!
Ordered ceiling box Oct 25th 2022. Received damaged unusable product and sent it back for a full refund. They signed for the returned Item and claimed they refunded to my credit card. 7 days later (keep in mind it's now Dec 5th) I had to have my credit card issuer credit my account and they went after Menards for their money. I'd had 18 emails with Menards trying to get a refund on a product they received in return without results. I'll never buy anything again from these guys. Deal with them at your own risk
I should have read the reviews on this site before I purchased. I found that out after I purchased an item on 10/1 that the "rebate" is for in-store credit only. I live 16 hours round trip from the nearest store so "rebate" is useless. I tried to cancel the order 20 minutes after the transaction but was told the order could not be cancelled. Buyer beware.
First and only purchase. 2 years ago we bought siding for a house. It's been in storage. Spent over 2400, didn't get our 11% rebate. Traverse City manager blew it off. I sent him our receipt and pictures of a square of loose siding that wasn't in boxes as the rest and it doesn't match.. the rest of the siding so we are short 1 square of siding that we need replaced. Sent them the required info with no results!
I made made a major purchase at Menards. I sent in the rebate form and never heard back. When I asked about it, they said that it is handled by a third party. They basically said, "Too bad for you," and refused to remedy the situation. First, their supposed 11% discount is a lie. You are given a gift card that you must spend at the store. Home Depot's 10% off means exactly that. They take it right off the top!
I bought a 20x22 garage with delivery. About $13,000. Siding for garage was missing the 4 corners , they took a month to replace. When it came to putting the garage door in, the garage door people noticed Menards sent me a door that was 12 years old from 2010. It was bent, banged, and couldn’t fit together correctly. Now I need to file a claim with them. I had to return a bunch of wood that was also twisted and bent. I couldn’t get $ back only in-store credit. Total scam! Total headache!
I purchased the Poulan PL3816 chainsaw to cut down some trees and limbs after a storm. After having this chainsaw for 10 days and using it a few times, it behind to overheat and smoke causing it to die within minutes of trying to start it. I used the proper gas mix, bar oil etc. Don't waste your money here. I tried to returning or exchanging this chainsaw at Menards (on Illinois RD in Fort Wayne IN, where I purchased it) but Menards would not allow me to exchange or return it since I used it and I did not return within 7 days of purchase. This is the last time I shop at Menards. Their product lines are poor quality and don't last. Probably why they only stand behind their products for 7 days.
Menards does not stand behind their products or their warranties, do not buy from them. Purchased $4300 in flooring from menards, that had a warranty. It lasted 4 months, menards sent an inspector and I was told it was installed wrong. I had someone install it who knows how to do flooring. Menards does not stand behind their products or their warranty. Now I have ruined flooring in half my house and 44 boxes unopened that I don't want to use, because it's junk. Do not trust Menards or their warranties.
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