Consumer Complaints and Reviews
I was trying to place a menards.com order for a $600 item. The page kept looping back to the previous page. I looked for a phone number to help me. THERE IS NO PHONE NUMBER THAT EXISTS OUTSIDE THE LOCAL STORES! I called corporate and she said there is NO help for menards.com unless you send an email of the problem. I was completely floored by this. This is a product I needed fairly quickly and I had to go to work. She was VERY quick to tell me that if I had a problem to call my local store. I asked her why would I call the local store when this issue had NOTHING to do with them. She said that was all she could do and hung up.
I called the local store and told the manager that I was very sorry they work for a company where their corporate office is so quick to throw the store under the bus and not take care of any issues. The manager told me there were several customers that called that day that couldn't complete an online order because there was something going on with the website. Why wouldn't corporate just tell me that? Retail managers work hard and have enough on their plates. They don't need to be getting yelled at by customers for stuff that has NOTHING to do with them on a store level. BIG, FAT FAIL MENARDS.COM AND CORPORATE OFFICES.
Menards rebates checks are not paid even after their promised 6 weeks after the submission. Had to contact their rebate processing company only after 6 weeks of submission, which then takes another 2 to 3 weeks to collect all details again and process time. Most of the customers wouldn't remember to follow up after rebate details posted, which is a huge profit for Menards and their rebate processing company by not sending the rebate check. Menards rebates is a shady business and a scam.
I went in to the Omaha Menards to buy a metal shed and was told I needed a foundation kit. It had to be special ordered by an employee. Turns out they ordered a vinyl kit, not metal. The job ended up costing me $150 more as my contractor had to build a wooden base as Menards told me it would take 2 weeks for a correct replacement. I filed a claim, and was told it was my fault they ordered the wrong item because as the purchaser it is up to me to provide correct information. Arlene ** is the Guest Services manager, and it appears that her primary job is to fob off anybody with a justifiable complaint.
It has been 3 weeks now since I picked out a door. I have been uninformed of what's going on in order to get the door installed. It has been totally up to me to email them because phone calls are too much of a hassle for them. I was given 3 contractors names and numbers, only one showed up. I haven't heard from anyone to date. I called to inform the manager of my problem, he stated that it's not Menards job to keep me informed. Awful treatment for someone who was about to spend $2,000 with them. After reading their reviews, I have decided to ignore their stores from now on.
We remodel our kitchen, which included a new sink, two basin. The sink is popping out and has a hole in it after two years. It has the dishwasher, and garbage disposal on it and is very heavy and would have to take off everything that is on it and put it on the new one. I asked if they would pay for the labor to take the sink out and replace with a new sink. That is around 300 hundred dollars. They said no. Menards makes their own sink, it is their product. Sinks should last 20 years before the porcelain starts popping off. I looked at the inside of the sink and it looks like it was redone in the factory and sold for new on their shelves. I would not buy anything anymore at Menards. I spent 14 grand on countertops and island and new cabinetry, sink, dishwasher, microwave, range and now left with a crappy sink. I will never buy from them again. Buyer beware of the crap they sell.
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It should be negative star. Apology BY THE MANAGER NOT ACCEPT. You think that I would ever shop at Menards, Marshall, MN again? HELL NO! After being treated like a criminal and followed everywhere for wanting to go out the other door. I EVEN ASKED THE CASHIER. They made it sound like I stole gold, announcing to the manager to check the camera. Manager did NOT do his job. I walked all the way back to find my receipt AT THE CHECKOUT and him not doing his job AND JUST TALKING TO A CO-WORKER when my receipt was there. HE COULD HAVE FOUND IT. Told him I wanted a refund for wasting my time. I told him refund again and again.
Apparently, he does not understand English. The other person that ACCUSE ME she did not understand the word REFUND TOO WHEN I WALKED ALL THE BACK THERE WASTING MY TIME. Yes, I understand the old lady was doing her job by accusing me of a stealing and now she did not want to refund. Word of advise, teach your workers the word "REFUND". THEY TOOK MY RECEIPT AND DID NOT GIVE IT TO ME. Everyone that shop there should be careful. They treat their customers as criminals. THEIR INTENTION IS NOT TO ASK TO HELP YOU BUT THEY ARE TRYING TO ACCUSE YOU AS A CRIMINAL. I made them REFUND the cleaning items and the store was so bad it had to give me coins instead of dollar bills. I paid with dollar bills. WASTE OF MY TIME. Disrespectful store ever!
Ordered a battery from Menards online. They represented the product as being in stock. I check shipping status to find out it will take approximately 3 weeks to get the item! Turns out they never had it in stock, had to order from a vendor, and are stalling me on my refund. If this happens to you, contact your card issuer immediately to report them. ZERO help from online/email "support" staff.
2/3's the cost of one of the doors. I am happy to pay a restocking fee, but 25% is a bit steep. I do not agree with their business practices regarding this return as they are able to resell these standard sized doors without any problem. They certainly will not lose any money. Yet they want to not only make a profit on the door sale originally but then make money off their mistake (which they will not take credit for.). I am very dissatisfied and will not do business with Menards again!!!
Did not receive merchandise credit for purchase of countertop. I was to receive a rebate of $5 a foot for countertop in form of rebate. I sent receipt and rebate form to their processor Rebate International. I never received promised rebate. I contacted Menards and they act like not their problem. Processor has not contact by phone only thru mail and email. They have completely ignored any attempts to provide substantiation which I have mailed to them on four separate occasion. Buyer beware.
I recently had an issue with some windows I tried to order. I found out a week after I ordered them that they were on backorder. When I called the store to find out if another store had them in stock I was told the nearest store that had them was 35 miles away and they would hold them for me to come pick up. When I got there I found out they only had 5 and not the 6 I had ordered. So I had to go back to my home store to get the 6th window.
When I spoke to the manager about the issue and the fact that I had to go myself because they don't do inter-company transfers, I was given excuses and told he would have a talk to the employee who messed it up. When I asked about my lost time, gas and the fact that I had to find all this out myself, I was basically told, "Sorry about your luck but you have your windows and there is nothing else I can do for you." I have been working in retail for over 40 years and have never given a customer that kind of blow off. I would have at least offered a gift card, discount on future purchase or something to appease the customer and I got nothing of the kind. I will never shop at Menards again.
When you have a problem with most companies this size, you can find a way to get satisfaction. I bought a backyard grill gazebo a few months back. Really nice! Great price! Well as soon as I put the unit out in my backyard, the vinyl top started to fade. Though their warranty clearly states Manufacturer Defects and Fade Resistance and unwarrantable issues, FORGET ABOUT IT! If you can't get someone to help you find out where to call and who to talk to, you actually have no warranty. The surly crowd at any Menards store won't help. The people they tell you to call in Canada won't help. The management won't help. Part number 2721523. PASS!!! Menards is really great on pricing, and usually have most things I need in stock. But if it isn't sitting on the shelf, DON'T BUY IT! If it is there, it may not be there long. If you need help, go Home Depot or Lowes. At least they make an effort and will help. NOT MENARDS!!!
Bought several items from Menard's recently. At the time they were offering an 11% rebate. I hate rebates to begin with--stupid forms and paperwork and having to mail stuff in. Just give me 11% off at the register please. Anyway, I fill out all my forms, attach the appropriate receipts, then I mail everything in and sit back and wait for a $50 check to arrive. Great, except that I don't get a check. Instead they send me a "Merchandise Credit Check", good for $50 on my next purchase at Menard's. Huh? What kind of BS is this? Do they really think that this is good business practice to piss off their customers with this sort of deceptive crapola?? I'm outraged and do not plan to shop there again if I can ever help it.
Additionally, I bought a vertical tool cabinet from them. It came with 4 shelves although there was plenty of room for 5 so I asked someone in the store if I could order a new shelf. After dinking around on a computer for a few minutes, the employee told me there was no way to get an extra shelf. Annoyed, I went home and after searching the web for like 2 minutes I found contact information and wrote to them inquiring about ordering a new shelf. They wrote back to me within 24 hours with detailed info about how to special order the item. Why was the employee at Menard's incapable of doing this?
I know this is not an unusual scenario, but it really is aggravating for a customer ready to actually spend money. My wife and I were given the task of purchasing blinds for some windows at our church. So, we thought first of going to Menards. Got to the store, went to the department, no one there. We waited, looked at different options, and actually found the book with all the available options. But, sadly no one ever came to help. We were probably there 15 to 20 minutes.
So, we decided to head over to Home Depot. We actually go waited on quickly, were shown some options, but their books were all out on loan. So, the HD employee called another store to make sure they had a book, gave us the name of a person to talk to, and away we went. Got to the other store, very helpful employee. Worked through all the measurements, got the order placed, we paid our $630, and walked away happy. Guess Menards probably didn't need a little sale like that.
I am building a motor home and decided, despite terrible reviews, to purchase from Menards. I am glad I allowed them the business. On top of the great savings, my damaged order was resolved painlessly. They requested pictures which I sent and immediately took action. My damaged siding was shipped in a timely manner and the employee kept constant communication with me through the process. I've noticed most bad reviews are a matter of the customer not understanding the restock fee on returns. 25% restock fee is normal and fair in my opinion. If you measure your job and are actually prepared, Menards is a great place to save some money. Like all customer service representatives, if you aren't unreasonable they will take care of you. I will definitely continue to save money at Menards in the future.
We have a camper and have been looking at the purchase of a generator. We have a very small Honda. It's super quiet, but to run our camper we need something with more horsepower. Honda is very expensive so at Menards one day we saw Briggs & Stratton "Super Quiet". Did the math and said if we got 2 and paralleled them that would work. Bought them (2 -3000) got them home and fired one up worked beautiful and it is very quiet. Now they tell us we can't get a parallel kit something to do with the manufacturer or distributor??? So I asked to return the generators because 1 won't handle the load. The lady said "No you can't bring it back here. You'll have to take it to a dealer to get your problem resolved." It took me 5 min. of explaining to get her to understand the generator ran fine, but if I could get the kit 1 wasn't going to do the job. We tried it and it kept blowing the breaker.
She gave me the Manager and he said "If you put gas in them we will not take them back. No way no how." He said it was hazardous. The store policy would allow it once it had gas in it. Honda will fill it with gas before you buy it and let you try it out!!! Now we are out $2500.00 and can't use our product. Along with that our son last fall was building a hunting shack he bought some windows from Menards. When he got them home he realized he needed some with larger openings. He had taken them back to exchange them and they would not accept the price he paid made him take the sale price. This was with a 2 HOUR period. Because he forgot to grab the receipt at the end of the counter. My husband was with him and our son even told them which register he checked out on. They could have look it up on the computer and looked it up on the camera. Menards is a complete RIP OFF!!! DO NOT PURCHASE ANYTHING AT MENARDS.
Since Menards sells many items that they don't keep in stock, one is compelled to special order them. This alone is absurd when you consider that they keep in stock 4 cans of floor finish for Western South Dakota. ONE PERSON putting the recommended 5 cans of finish on an average kitchen would need more than that. I've special ordered items from the Gillette, WY and Rapid City, SD Menards on five occasions. Each time, my order was not delivered to me in a timely manner despite my having received emails indicating that the item was in stock.
Order one I go to the store to pick up my 20 cans of varnish. They can't find them all. Some must have been put 'on the floor' and sold, I am told. So I pick up my partial order and come back in three weeks for the rest. Order two. I placed an order on Menards Rapid City website, paid with a Rapid City debit card and gave them my Rapid City address. For some reason, they ship it to Gillette, Wyoming. I email (which is all they offer - no phone calls or phone number to call) requesting that they change the delivery address to reflect what is stated on my order. The Technician says she will try to cancel the order, but no guarantees. Then I will have to re-order the items. I don't want to re-order. I need this item NOW.
The other three are similar situations. I enjoy shopping in Menards. Special orders: You might as well forget it because you'll probably be waiting 45 minutes for them to locate the items and bring them out to you for loading. If you order 20 cans of anything, you haven't a chance of getting them all when you get to the store to pick them up.
I'm beyond disappointed with Menards. We are a young married couple remodelling a house. We've probably lost $200-250 with Menards. From wrong cabinets to extra trips because they "couldn't find" what we needed because they were too busy (showed in stock). We ask for 60 sq ft of carpet pad, we end up with 87 because "He's been there since 5 am, is tired and "couldn't" get us that amount". (Then the cashier said he could have got the right amount.) The department manager tells us "oh I don't think your hardware is included with the countertop, you should just grab it while you're here." (Get home, there's the main pack plus an extra, plus now the one we bought.) They just don't care.
Their employees are not trained properly at all and are not friendly. Both Menards are about an hour away from us, so when they tell us we can "just come back" they don't realize the gas money we spend. They don't have any good sales anymore, just the 11 rebate. I will say the guys in the IA City lumberyard were very friendly and helpful. They need raises because they were the only positive out of our 15-20 trips to Menards for our house. My parents have had the same type problems with them. Save yourself money and headache and go to your local small town store or another chain.
I ordered an item online from Menards.com. It came directly to my house from the manufacturer (Braun). When I opened the box, the part number and description were correct, the item in the box was not. Someone at Braun put the wrong item in the box (OK it happens). After countless "searches" for "Menards Customer Service" to get help, it became obviously apparent that there is no such thing. The only item close is a number for Menards Customer service for their CREDIT CARD. When I called it and explained I needed "Menards Customer Service", even the rep. for the credit card company said "Yes, there really isn't one and their website is not helpful". What company in this century doesn't have an "800" number for customer service?
I will return this item at the store (inconvenient for me, the paying customer), and go back to Home Depot for all goods. Home Depot even has an 800 number: just type "Home Depot 800 number" into a search - there it is. Simple. Why can't Menards do that? Also, but unrelated Menards' "sales rebates" where you get a rebate for buying an item... what a joke. It's a store credit. I would rather have it be on sale for less money, or send me REAL MONEY (not a store credit to buy more items that will be sent wrong and need to be returned again). Get with it Menards. Home Depot is my place.
On 2/25/2015, I purchased an electric Black & Decker lawn mower, Model CM1640 (Walk behind 40V 16" LI-ION Mower) and a replacement plan, #**, which covers SKU 2701256 through 2/25/18. Last summer, 2015, the handle broke on the mower. I took the mower to the Menards Service Center (Small Engine Specialty) 2373 Washington Rd., Sunnyland, IL 61571-1900, telephone number 309-754-5421. Black & Decker refused to honor my warranty. Without thinking, I paid the $45 charge. In June 2016, the handle on the mower broke again. I took the mower back into the Menards Service Center on 6/6/2016. After 6 weeks, both Black & Decker and Menards refused to honor my warranty. It was determined that I had a replacement warranty and I was instructed to take the mower into Menards with the understanding that they would replace the mower. However, Menard's no longer carries this model mower.
I was informed that the only option I had was to pay an additional $50 and Menards would replace the mower with an electric mower by a different manufacturer. The store manager was not in. Assistant manager, Adam, informed me that was all they would do. If I did not pay the additional money, they could not help me. I left with the broken mower. I feel this is unjust as Menards is not honoring the warranty contract I purchased with the mower. I feel that they should either repair or replace the mower.
I ordered over $1200 worth of OZCO wood ties for a pergola I was building. All went fine with price and delivery. Went to return 4 unopened boxes of the product that I had over ordered... Annoyed at the 25% restocking fee given the size of the order, reluctantly agree to move on. Then the fun starts. One month later I get a merchandise check for $165.22 for use in Menards stores. I am on the east coast, no Menards stores are within 900 miles of me. You cannot get a hold of these people, there is no customer service number. Th only forms of communication are via email or in written form.
After going back and forth for the past 2 weeks with their email correspondence I went to their website to file a complaint. This must be done in written form. Are you kidding? 2016 and you have no customer service number, no access to customer satisfaction via your website. Mail in a complaint? Mail it in??? Obviously you guys are hiding something. I have never seen an operation like this. Just beware of these guys. This is not good.
I had a large order delivery from Menards Pekin, Illinois. The driver refused to lift off stacked material and placed the order in the middle of my driveway. The driver backed over the sidewalk and caved it in, it is still just as it was when he broke it. The driver was in a hurry and just drove off. He had his girlfriend in the truck with him, and I think that was his hurry. I called Menards Pekin and spoke to the Manager in materials. I explained what had happened and that the truck just drove off. Later that day, the truck returned and his boss was with him. The driver's boss wanted me to sign off on the order before he would unstack the material and move it. I told him when the job was finished I would. The boss told me they wouldn't move it unless I did. So I wrote under protest and signed it. The boss got mad and belligerent and wanted to know why I signed it that way. I told him I was being forced to sign a legal document.
The boss then pulled out a copy and showed it to me that I was supposed to have signed earlier, but I hadn't signed anything. The driver left without getting my signature and had signed my name to it. I told the boss this, and said they weren't moving the material. I then pointed out the sidewalk that was broke, and the boss said they weren't paying for that either. They left without doing anything. Menards Pekin paid them 118 dollars to come back to do that job but still didn't do it. I called Menards Pekin again, spoke to the same manager again and told him what had happened. This time he got belligerent and told me I was out of line for signing under protest and told me he washed his hands of it. After paying for the job to get done, and then accusing me of wrong doing, do you think I should ever shop at Menards again?
They should audit the returns department. They make more money on shipping and returns than the merchandise cost. 6 Dollars shipping. 6 dollars returns. Item less than 3.
Note to approver:
Review already published here: http://menards.pissedconsumer.com/attempt-to-damage-destroy-or-take-my-cell-phone-20160705877166.html
I am writing to file a formal complaint against the General Manager (name unknown) and Department Manager Spencer Drake, at the store located in Scottsbluff NE.
On July 3, 2016, between 12:15-12:45 pm mountain time, my daughter, her friend, and myself were in the store to purchase products. We were looking at the Clearance lumber. We asked a store representative about the pricing. His name was Andrew. He told us that all the boards in the specific rack were $6.99. He also stated, that at the checkout if they had any questions to have them call him. A cashier then, contacted the Building Materials Dept to ask about pricing. At that time, Spencer Drake stated that the board was $19.99. I said, no we were told $6.99. Spencer then advised me to return to the Clearance location. At this time my daughter and I walked back there. Spencer was very rude and sarcastic when, I told him that Andrew stated, the wood was $6.99 and that was also the price listed on the tag above the items. Spencer got all mouthy and said, I am not giving you that wood for $6.99. I said, that is the price that both Andrew and the sign state. He said, I dont care. It was put in the wrong Clearance place. I stated that was not my problem. I then said, I will take a pic of the price marker and dispute with management.
At this time, Spencer began trying to block me from taking a picture of the price marker, by jumping up and down and waving his arm around. He also began swatting at me in attempt to take or knock my cell phone from my hand. I said, who are you. He gave me his card and walked off. He threatened to have me escorted out of the store and I told him if he laid one hand on me I would call the police. He said, do whatever you want, as I am the manager. He stated that there was some sign in the front of the store that state no pictures. I said, I have never seen any such sign. He was yelling at me and threatening me.
Let me be clear, I have taken pictures of items in the store before to send to friends and family of products I wanted their opinion on and no time was I ever told not to.At no such time, does any Menards employee of any status level have any such power, authority or any legal binding jurisdiction to attempt to damage, destroy or confiscate a cell phone from a customer. That is in direct violation of my Constitutional Rights. In fact, the United States Supreme Court, has ruled that not even Law Enforcement of any Jurisdiction can damage,
destroy or confiscate a cell phone from an individual taking pictures or videos anywhere at anytime. Therefore, Menards is not above the Law.
It is grossly embarrassing and in direct violation of my rights, that Menards would employ individuals who feel the need to act out or possess aggressive, disrespectful and belligerent manners and behaviors.
Your General Manager did not have the common courtesy to introduce himself or offer any resolution. In fact, he made it known that he could careless and that he felt it was beneath him to have to even come talk to us. Maybe he does not feel that customer service is part of his job description. He stated that the wood was $19.99 and he was not letting us purchase it for $6.99. I asked him if he had video footage so that he could review the incident that took place with Spencer. He shrugged his shoulders. He did nothing but try to cover up for Spencer.
Any public store that bans cameras or video's to be taken, would only have one motive. To attempt to hide some of the employee behaviors, that I just experienced. Only those who wish to deceive, by means of illegal practices, or scams would attempt to deter the truth.
We declined to make any purchases at this store and left the contents at the register.
I do not know who hired these two individuals or found them suitable for the positions in which they hold, but they both should be terminated immediately.
Went to the Menards store in North Toledo Ohio to look into buying a product called Novabrik. The price for a pallet is 598.00. We needed three pallets. As we are talking more about the product we were told there was a pallet that someone had returned. "It is the bargain discount area out back, go take a look." So we did. Exactly the color and style we wanted. Only problem was they were asking 590.00 for a returned pallet, when they had a sale going on for 500.00 for a new pallet.
So haggled about the price, got them down to what I considered a fair price, and we ordered the other two pallets. What a shock when all three pallets were delivered two weeks later. The returned "pallet" from the yard was clearly not a full pallet, even though it was sold as one. We called the store and the dept. manager told us "too bad". Asked to talk to the store manager and he told us "too bad". Sent an email off to corporate, they are ignoring our concern. So the Menards in North Toledo Ohio ripped us for 240.00 and refuse to do anything about it.
Was charged for the best window made by Jeld Wen and after getting it it must have been made in a 3rd world country. It is the biggest junk I have ever wasted money on. Going local and buying a high quality Andersen or Quaker as I know they are of the best quality. Menards may be cheaper but you get trash every time, and I will never shadow their door again.
What a joke. Came to the store at 6:45 pm and told that there was no delivery available, even though there is a huge sign in a store claiming delivery next day guaranteed. Asked for other option and was told to rent a truck from Menards. After spending 1 1/2 searching for lumber and loading the material on 5 carts, was told at the register that they do not rent the trucks after 8 pm. After speaking to a store manager offered a delivery for the next day in the afternoon. Left the store with a delivery confirmation.
Received a phone call from a store with a vm that they will to delivered since I have not paid for the purchase. Called and gave my account info. After asking if I could get a delivery charge waived for loading the entire purchase myself and spending 2 hours at the store... guy was laughing at me... seriously... that's a customer service. Btw he mentioned that I should drive back tomorrow after the delivery to the store to receive 11% rebate. Seriously. I'm not planning to walk into that store ever again. Best regards.
I bought a Weed eater grass trimmer a month ago from Menards and when I put gas in it the thing would not start. I took it back and they said it was not their policy to allow returns once gas was in the equipment. How do you know it won't work until you put fuel in it??? Anyway, they told me I could take it and have it fixed or if it was not repairable I should get a letter from the repair center and bring it to them and they would contact Weedeater. I've spent over $200,000 in the last 20 years with them and built 2 houses from their store. I was offended and appalled.
I left it with them and disputed the credit card charge under Federal Law. Menards told me their store policy takes precedence over my dispute (as if they are higher than the Federal government). I contacted my credit card issuer and they disputed the charge on the basis that I tried a good faith effort with Menards and they refused to make good on defective merchandise. I highly recommend any shoppers use a credit card when dealing with Menards, they stand high and mighty on their store policy which isn't even posted in the area they sell the power equipment.
We recently purchased two windows by special order from Menards Rochester North in MN. Those two windows costed us $1442.62. When we picked up the windows, we immediately noticed one window's front screen was damaged. We went to the store and asked them to reorder a screen for us. When our contractor took the plastic wrap off the other window, he found the other window's screen was also damaged at the same spot. The contractor also found one side of the window wood frame was seriously damaged. We went to talk to a manager and asked him to order the parts and send a technician to fix the window frame for us. The manager told us that Menards could not fix the damage for us but order the parts for us only. That is, we spent $1442.62 for two damaged windows, plus the cost to hire a contractor to fix the window and several trips from home to the store and back.
It is clearly that Menards sells damaged products to its customers and made its customers (us) the victims to pay for the costs. Thus, please DO NOT purchase any fragile products such as windows from Menards, because you have to pay full price for damaged products. Though they order the parts, but they will not pay for the cost to fix it.
I've been shopping at Menards in the Saint Louis area since the first store opened. I've also changed my buying habits to only Menards (rarely Home Depot or Lowe's anymore) as the stores are clean, have wide/deep lines of products, and always found the floor associates and checkouts helpful. On this particular day I had made purchases and special orders of almost $1K. In the past month I'd purchased close to another $1K. Have plans to purchase another $2K.
I recently had an issue with a project and was given NO consideration of compensation for lost three hours; due to a damaged product. I do not own a truck or SUV and was well satisfied with the truck rental option at Menards. One (of many) item I purchased was a Keter LARGE outdoor storage box. When I opened the box the corner of the project was damaged. I recognized that the box barely covered the product and there was NO PACKING MATERIAL. I had noticed the corner of the box was slightly crimped when the associate pulled the box off the upper shelf. In my experience a slight crimp is expected in shipping. The problem is that there was no packing material to protect the product.
All said and done, I lost three hours when a product was damaged. I feel the receiving department should have known about the lack of packing material from this vendor and confirmed NONE of the products were damaged as they were placed on customer shelving. When I asked for ANYTHING as compensation for my lost time due to their product I received NOTHING... other than the rental truck for the second trip. I asked for the first rental truck fee to be reimbursed. Big fat NO. I asked for any type of discount on my next purchase. Big fat NO.
While this was a very bad shopping experience for this purchase, I still like Menards for the above reasons of staff and products. HOWEVER, anything I buy that is boxed or unseen WILL BE OPENED by an associate to confirm no damage. This will include every box of tile I purchase; they will open and confirm every time is intact and will re-package and shrink wrap each box separately. If Menards can't guarantee product condition when they receive products, they WILL guarantee the condition of everything I buy now.
If I had checked here first I would never have tried Menards. I ordered $420 of plantation shutters and received them promptly. Opened the first package and could see that they were very sub-standard. Contacted customer service about sending them back, citing quality as the problem, and was told I'd have to pay a 25% restocking fee and send them back FedEx. Rather than take an unfair beating on the return, I'm donating them to Habitat for Humanity. They'll be okay for somebody, they're just not on a par with anything I've seen installed anywhere or even close to what I expected. Very few stores I use charge a re-stock fee. Paying return shipping is just one of the hassles of internet shopping... but why FedEx? I've bought many products off the internet over the years and this is the first time I've had a beef.
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