Menards Reviews

Never buy anything from Menards that was made by their sister company Midwest Manufacturing. I ordered siding for 2 existing buildings and an entire building package for a 30 x 48 barn. So 3 different orders. They mixed up the 3 orders in the crating so I had to pay the builder 1.5 days wages to sort it out. Then as they are putting up the building they find that some of the panels are a different color. They held the replacement material hostage until I agreed that all I am getting is the replacement material, they refuse to take any responsibility for the labor to take down the material the builder put up (3/4 of the building) and then put the new material up.

Their rebate program has become a SCAM. The rebate check now comes in a form of a paper ad. If you're not paying attention or if you don't open it, it will get tossed in the garbage like all the other paper ads. It appears Menards likes to advertise the 11% rebate, but NOT actually make good on it. Very disappointing. I will be shopping at The Home Depot again.

We tried ordering fence supplies from the Menards in Ankeny, Iowa. From the very beginning they did everything wrong. We got strung along for 6 weeks while having to go to Menards several times trying to get everything and still ended up not getting what we needed even though we went in store and ordered it all with an actual employee! They tried giving us not only the completely wrong gate from what we ordered but it was also broken… We then ordered a new one from a different Menards and still have not received a refund for the broken gate from the Ankeny Menards. Truly mind blowing how awful this experience has been.

I went to Eden Prairie Menards yesterday for the first time. After two employees just kept walking when they saw me Peter asked me if I needed help. Yay! We checked different areas until we found what I needed. He was pleasant, helpful and knowledgeable. Then I bought 6 bags of mulch. Chad was helpful telling me how to use the mulch I had scanned. The check out man, Anthony, was also friendly and helpful. He directed me to the mulch pickup area. Once in the huge area I had no idea where to go. A worker tried to avoid me after I had patiently waited while he helped another customer. He did send me to the outside door of my mulch though. No one was there to help me load it. It took me a while but I figured out how to find the door to get in the store. Got my mulch and finally rolled away. Then I was too late for my dog's vet appt.

Menards stores have a very unfriendly environment especially at the more local stores that appear in states with no inner city stores or marking attached to them. Always short staffed never can find any help when needing actual store assistance. As well as service needing digitally. The product being received is either damaged not correct to detail or not being delivered in the timely manner in which the project is needing to be done.

I am writing to formally complain about the way Menards is distributing its rebate checks. I find this practice extremely troubling and, frankly, deceptive. The rebate is enclosed in what looks like ordinary advertising, making it very easy for a customer to throw it away without ever realizing that a rebate check is inside. That is exactly what almost happened to me. I had already put the mailing in my recycling when I happened to hear that Menards was sending rebates in this manner. I went back through my recycling and fortunately found it. Had I not heard about this practice, I would have unknowingly thrown away money that Menards owed me. This is not a minor inconvenience. A rebate is money earned by the customer as a result of a purchase. It should not be packaged in a way that makes it reasonably likely that the customer will mistake it for junk mail and discard it.

Buyer beware on cabinets at Menards in Carpentersville. I purchased cabinets from Menards and the quality is extremely poor. The construction feels cheap, hardware is flimsy, and the finish is uneven. For what I paid, I expected them to last — they don't. The service made it worse. In the store, it was impossible to get knowledgeable help. Staff in the department seemed uninterested and I was bounced around to 3 different people. Very disappointed with Menards cabinets. Quality is terrible for the price - cheap materials, doors don't align, finish already chipping after a short time.

Recently learned how they're disguising their rebates. They mail back to us in hope that their valued customers throw them away and do not redeem them. I think that's about the lowest thing a company can do. I'm finished doing business with a company like that. You people be careful and watch your junk mail because that's how they disguise your rebates when they come back to you.

NEVER AGAIN! On a Friday in September of 2026, I ordered and paid for small item (package was 3 inches by 5 inches) to pick up at Menards 14011 W 135th St, Olathe, KS 66062. Went to front of store (see pic A) and the Orange sign on door stated “Order Pick Up” (See pic B). I went inside that door and told the 2 people behind counter (not doing anything) I needed to pick up my order. One of the people said “you need to go to the back of the store, then all the way to the left side" to pick up order. This is a very large store. Anyway, I went to that location and there was a line waiting to talk to one of the 3 guys behind the counter. I was at the wrong counter. When it was my turn one guy said I needed to go back into the next room through a doorway. I went there and here was a young guy there that helped me. He took off and eventually came back with my small package.

Customer service is absolutely horrible. They will not help load or unload on the yard. My husband went to pick up a counter top that we order and they used the fork truck to put it in but then refused to help any further. Thank goodness for the help of other kind customers that assisted in safely getting it strapped into the bed of the truck.

Not sure why we have to scour the garbage to find our rebate disguised as an ad for windows. I know several people who have experienced this.

I purchased a COSCO 2-Step Aluminum Step Stool (SKU 5036471) from the Elkhorn, NE store on 07/25/2026 for $22.46. The item later dropped to $16.84. When I asked for the $5.62 price adjustment, I was told the request had to be made within 14 days of purchase. I asked customer service directly, multiple times, for the exact date the sale price started. Not one representative would answer. I went through five different reps (Jainane, Emily, Brittany, Caitlyn, and Jainane again) across multiple emails and a separate contact form, and got the same scripted 14-day policy response every time, with no actual investigation into when the sale began. If a company can't or won't tell a customer when a sale price started, they shouldn't be applying a strict deadline based on that same unknown date. This should have been a simple $5.62 adjustment. Instead it turned into a dozen back-and-forth emails with no resolution.

BEWARE!!! I purchased carpet at the Altoona Store and contacted the contractors they had on a list. I ended up hiring Tony ** from Des Moines. He did an absolute TERRIBLE job installing the carpet. There was a gap between the wall and the carpet in the hallway that he had to have known was there, the carpet wasn’t fastened down on the ends or folded over, he used the utility knife and left multiple blades on my windowsill for my grandson to get into. Tony refused to refund any money. Please see attached pictures. Evidently Menards doesn’t check to see if these people actually know how to install carpet. I contacted Menards and was told they could not do anything because they don’t work for them. I assume that he’s probably still on the list as a contractor-do not use Tony **.

'HeyToast' was recommended as a Menards Installer. What a joke! This guy is rude, curses a lot, and doesn't seem to know what he is doing. He showed up an hour late, left in the middle of the job two times, then gave me some excuse that he'd have to come back the next day to finish. I thought I was hiring someone with experience and knowledge! Instead I got this guy who is watching YouTube videos on how to install a door! He's always on the phone with personal calls and the way he spoke to one lady was so disrespectful and mean, I was embarrassed to have him at my home.

After realizing I needed 1 more patio block I had to go to the order department and then cause they have no cash register all the way to the front again. For better service they should have cash registers in the back also

What made the experience even worse was Menards’ response when we contacted the store. We were told that we had to contact the manufacturer ourselves. I purchased the vanities from Menards, not directly from the manufacturer. I should not have to spend my time chasing down the manufacturer to resolve a problem with a product I purchased from Menards.

Bought a BRAND NEW LAWN MOWER at MENARDS. BROKE SAME DAY. They will not take it back or give me my money back cause they said I put gas in it, even though they have AN OUTDOOR CENTER to take it to. I will never buy anything from them again.

Whoever is telling you to hide the rebates that the consumer has to paid for has no business sense! Come on Menards you sent a window advertisement size of a large post card and hid the rebate in the middle. It looked just like the ones we receive everyday from all kinds of companies. That is absolutely underhanded business practices. Whoever told upper management to pull a stunt like this should be fired. I will drive across the town and pay more and never go to menards again because of the crap you are pulling on the public. I wonder how much you steal back from the consumer on rebates that are tossed in the trash! Bad business practice!

Updated on 08/18/2026: UPDATE: I did eventually hear back from the GM's at Menards but they weren't willing to do anything.

TERRIBLE EXPERIENCE!!! We ordered all new kitchen appliances from them. All items were to be delivered. They delivered the wrong stove. Took two days to swap out with the right unit that we paid for even though they had three of them in stock. To make matters worse, they kept changing the delivery time so I ended up having to take a whole second day off work to be there to let them in. When you make a mistake, own it and make it right. Period.

I recently went to Menards outdoor lumber yard. I went to purchase some cedar 2x4's to repair my fence and save myself $700-$800. The wood cost me about $60, 6 pieces 8ft long. When I entered the outdoor building to load up my car I noticed that it was covered with hundreds of plastic tabs. I didn't realize what they were until I pulled out of the lumber yard after loading up my car. When I drove around the front of the store to exit, I heard clicking noises coming from my driver side tires. I was on my way to another store next door so when I got there, I took a look at the tires. Lo and behold, there were two of those plastic tabs in my tires. I was able to pry one out with a screw driver I had in the car. Once I got it out, it was about 1 inch long staple with a circular yellow plastic tab.

I bought knotty pine bead board, and had to spend hours filling imperfections in the wood before I could even prime it. I am not talking about knots in the pine, I am talking about divots in the wood, cracks, and there were spots where the wood had missing areas. I checked their competitors, and they were the only store that carried this exact product, so I had to buy from them. Really disappointed with the quality. I will say, on a positive note, that their store employees are friendly and knowledgeable.

It’s the second lawn mower that I purchased at Menards. One electric, one motor engine. Both time the machine stop working and the customers service dragged with incompetence and mischievous behavior the assistance of the replacement, results on nothing done. I would never buy anything at Menards again and I discouraged anybody to do it because they use companies that they don’t stand behind their poor product giving a sense of fraud beneath their so called customer support.

Menards. Won’t ever shop there again. Had one of their shelving units come falling down on me and crushed my foot. Had to take a week off of work and they didn’t give me not even my lost work wages. They're a joke.

Beware there are NO rebate checks - just a store credit that MUST be used in the store EVEN IF you made the purchases online and live nowhere close to the store.

Updated on 07/29/2026: Here is what Menards and Cardell had to say. They are right. I won’t speak over the phone only by email so I have it in black and white. No he said she said. Because over the phone I was told they would make it right and that changed.

Drove a hour and a half to go to Menards. It was so hot that I couldn’t even walk around and look. They had no a/c on . It made me and my family sick from it. I know they have to have more than one a/c unit. So it couldn’t have been broken. It’s like they didn’t want to turn it on. It was the cape Girardeau location. Very disappointed.

Beware. Do not purchase any big item if packaging is damaged, 100% product will be also, I bought a electric stove. Had small tear in box. Got home side was dented. Bought a big rolling tool chest box was taped back together, dented in one of the doors, most recent a water heater side was dented in. And good luck with a return or exchange after taken home and opened.

Don't buy Pulsar Menards lawn mower!!! Back wheel drive doesn't work for turning a lot of corners. No adjustable speed. Low quality blade attachment, hard to reach handle. Generally very poor engineering. And once you put gas in you can't return it.

I used to go to Menards all the time. Their friendly return handling is very good. But recently, the quality of their products has greatly declined. Wood trim has numerous flaws, vinyl flooring is poor quality and poorly constructed. You will struggle with it. If all you want is standard stuff like nails, screws, hardware (some of it), etc. it's probably ok. For me, I am sticking to local hardware stores, HD, and Lowe's from now on. Doubt I will ever return to Menards. It's just not worth the minor savings to struggle so much with quality.

We just bought 51pcs of deck boards, 4-8ft posts and few other lumber total of $1108. When we got the order we found 85% of woods were totally worse quality. Too many knots, brown edges, warp pieces. Really disappointed. Buying the stuff from this store for 25 years. My shower doors supposed to be soft close, 2 out of 4 went bad in 1 month.

Wood in the center of the door breaks quickly. Screen blew out of one door. Bought 2 screen doors from Menard in October for new screened in porch. (36" W x 81" H Unfinished Wood T-Bar Screen Door, Model #: 4191187_tbar Menards ® SKU: 4191187) One door was removed for the winter (so it was only in use for 1-2 months before placing it on its side on the porch, braced with heavy objects so it wouldn't move much in the wind). It was put back on sometime in May. Now, in June, the wood in the center of the door (t-bar) has separated and broken. The other door was left up all winter and used occasionally. In March, the wind blew the screen out of it. Then, the wood in the center (not the outer edges) came apart. These doors are not worth the price we paid for them! I will look at another home improvement store to purchase doors that hopefully will last a bit longer than these.

I ordered a new stove from Middaugh’s Oven May 5, 2016. I was told my stove should be in by May 30 as of June 18. I’m still waiting for my stove. I will never buy anything from nerves again that’s not already in stock. It is ridiculous to have to wait that long but they got my money!!!

We bought premium siding from them about 11 years ago. The siding peeled more and more each year. We went back and forth for a long, long time. They never admitted it was an inferior product. Sent pictures. They continued to pass the buck. They first blamed the contractor for poor installation. Then we were transferred from department to department. They finally stopped all correspondence. Never honored the guarantee/warranty.

I ordered a 6-foot-tall metal shelving unit from their online store. This week I was notified via email that it had been delivered. Only one problem. It HADN’T been delivered at least not to me. Apparently it seems they delivered it to an address that doesn’t even exist in my town rather than the one they had been given in the order form.

HORRIBLE experience, ordered a vanity on line, and it listed 167 in stock, cancelled the order the next morning prior to shipping due to needing a larger one at the advise of our contractor. Ordered the new one online. Could not speak with a human to cancel was instructed had to send an email, received an email back that stated there was a 25% ($168) restocking fee, even though it NEVER shipped!! Called and spoke to a manager Chelsea who was not very pleasant nor helpful. She said their system showed in transit and she had to make room for it so hence the $168 fee. I even sent her the email showing it was cancelled, her reply was "sorry but not what our system shows". Will NEVER shop at Menards again!!!. NOTE: 4 others were in line to pick up online purchases and NONE of them were aware of the online purchase restocking fee...BUYER BEWARE!

Menards sold me a damaged bathtub and replaced it with one that didn't appear damaged but discovered cracked after installed when wiped out wet and the fracture appeared. I have submitted documents to them twice and have heard nothing. It appears they don't care about customer service after the sale. They regularly have sold me damaged goods and items that simply don't work. I would recommend that anyone looking for quality materials not shop at Menards.

Very upset. We bought a criterion fridge less than a year ago and Menards did not back it up!! The compressor is out. It has been 5 days of back in forth with criterion trying to get a report man to replace it. No one wants to work on them because parts are hard to find!! I was asked to even after sending the receipt from the warranty place to take pictures of sounds it was making and photos of the inside a few times. As well as the model number not once but a few times. Today 5 days later no one has yet to replace or fix the unit!! I was told by someone at Menards named Jennifer to only expect 2 or 3 years out of that brand!!! That's ridiculous. I have also explained to Menards my issues and was hoping they could help but got nowhere!!

Recently went to Ft Dodge Menards for small piece of indoor/outdoor carpet for garage steps leading into utility room. Asked staff for a marine grade on sell at $0.55/ sq ft.! Roll was 6 foot long. I asked for a piece 3.5 ft (42 inches) x 6 ft. Staff prepared carpet using machine and cut carpet. Gave me ticket for 24 sq ft. 48" x (72")6ft. When enrolled at home it was 44" x 6ft. I was overcharged 2 sq ft for $1.10 and $1.65 over what I asked for. It isn't the money, it's wondering how often this happens every day throughout all their stores! Are they that incompetent?

Tired of the poor quality in the yard. Today it 4x4 cedar posts. You go in the store, get a ticket, drive to the back, they have 30 boards, 3 are good, the rest are cracked, damaged, or broken. Drive back around and return everything. Over an hour wasted. Do better, please!!!