Guitar Center Reviews

I would like to say thank you publicly to Rick **, store manager at the Fountain Valley Guitar Center. I had purchased an electric/acoustic guitar that I was not completely satisfied with, due to the piezo pick-up which made the low E string to loud. Due to my schedule, I was not able to give attention to this matter. When I finally did bring the guitar in, although some time had passed, Rick was very accommodating. His main concern was the desire to ensure the customer's satisfaction. He gave me several options as how to make me a happy Guitar Center customer. He had no attitude or apathy to my concern and it was resolved immediately. I am very appreciative of the customer care and effort Rick provided and will always be a Guitar Center patron. Thanks again Rick! Charles AKA Unblind Soldier.

Absolutely horrible experience trying to shop their website. I had $3300 in gift cards from a bonus at work. I saw a Martin HD28 that I wanted, but before I was able to order the "Open box" guitar, someone else bought it. I continued to watch their site and a few days later it reappeared and I rushed in to order. The next day I get an email stating the guitar is not available in the condition described. They explained the guitar has a serious crack on the back and it I still want it, they would take $400 off the price. I declined and sure enough, the next day, the guitar is back on their site offered in the same "Open Box" condition with no mention of the crack. I contacted them via their chat and told them it that putting it up would only disappoint more potential shoppers. As of this post, it is still advertised.

Not sure why they are still in business. Went to Highland Park first. Drum room was self-service. No sales help. No check-out counter. Then went to Arlington Heights. I could hear someone playing drums from the parking lot. No exaggeration. I can see why HP went self-serve. AH should be next. Drum room was a mess. No door on the cymbal room. Hard to check out cymbals when the floor model drums are all being played-LOUDLY. I tried to get the sales rep's attention but he was too busy "hanging out" with a regular. Paid no attention to me. I said I'd like to check out a ride cymbal. He said these guys were here before me, so I'd have to wait. I said I am here to spend money and these guys are here just making noise. He shrugged his shoulders. Guess they did not want my $400.00. I'm headed to Dugan's or Vic's with real musicians. Let the dad bands go to Guitar Center.

I just bought the Alvarez AG60CE back in January, through Guitar Center, who told me that since I didn't buy their warranty for this brand new guitar, to pound sand. I had to go to the only Alvarez distributor in the country, in St. Louis to have it fixed. The problem is, Alvarez is a shitty Guitar, banking on big names like LR Baggs to sell their garbage. The L.R. Baggs electronics were completely shot on this guitar... Even the tuner didn't work. They said they would fix it for me, but I had to pay the $160.01 to ship it to them, first.

I didn’t walk into a Guitar Center Standalone Store — I simply called GuitarCenter.com expecting simply to buy a Yamaha S35 keyboard for my 11‑year‑old pianist daughter. What I didn’t expect was to be connected with Alex **, a customer service warlock, a salesmanship deity, a man so talented he could probably sell sand in the desert and ice to penguins. A big box Magi so powerful he could probably convince Beethoven himself to upgrade to a digital piano. Alex didn’t just help me — He guided me, like some kind of retail Gandalf with a headset. His product knowledge was so sharp it could slice through steel-wrapped granite. His professionalism? Off the charts. His charisma? Honestly, I’m shocked my phone didn’t melt. He's like the Tony Robbins of customer service support.

I tried to resell a 12 string acoustic electric Guild guitar to Guitar Center. I purchased it last July from them for $1000. It is in excellent condition with a hard shell case. They offered me $150. Needless to say I refused the insulting offer. I will NEVER do business with them again. They claimed they’d sell it for $300. They deserve a less than 1 star rating. They are Thieves.

Was a terrible experience. From the check out person to the lesson department. Be careful in this department and make sure you tell them not to charge your credit card when you’re through. I had been canceled for a month, and they still charged my card. Very unprofessional.

I spent a couple hundred bucks online for a completely untunable ukulele with a head completely riddled with hairline cracks. I will never do business with this company again.

Ordered an electronic drum kit after being told it was in stock locally. After payment was taken, Guitar Center emailed saying it wasn’t actually available. When I contacted customer service to cancel, they refused to refund my money, claiming the order was “already shipping,” even though it was not shipping to me and wouldn’t arrive for nearly two weeks. A manager confirmed there was “nothing they could do.” This is misleading and unfair to customers. I will not be ordering from Guitar Center again.

I called the gentleman I purchased it from, and he said that they will get a new one from Kurzweil and have it shipped in. Which IS WHAT THEY TOLD ME TO BEGIN WITH! Needless to say, once I get my NEW one, I will never set foot into a guitar center again. Guess I’ll be shopping on musician’s friend from now on. Wish I could give negative stars.