Staples Reviews

I wanted to share my experience with the Plainfield, IN Staples stores. Collin was absolutely amazing and helpful with my warranty. I bought a gaming chair back in December 2024 and sent in a claim less than a week ago that the chair was leaning to one side. No questions asked, they sent me a e-gift card I could use to purchase another gaming chair. The price was considerably higher and they price matched what I had paid back in 2024. I would definitely purchase a warranty again seeing how quick and easy this was. Collin and the checkout cashier were so helpful and friendly and will always go back and give my business to Staples and this store in particular.

I like service at Staples Fremont hub. It's an amazing staff at Print & marketing. Really appreciate the help at self serve. Grace helped us and is an amazing. I am happy because she explained everything and she know how to work on phone and all.

My wife made an online order on Wednesday February 25, 2026 for printer ink for her Brother fax/printer. Due to difficulty placing the order online, she had to have assistance from a customer support representative. After completion she discovered the order had to be sent from a Staples store in Clinton, MD to be picked up in Oxon Hill, MD. When I arrived to pick it up it could not be found. Staples employee Arnetta came to the rescue, I didn’t even have the order number. Arnetta realized that FedEx had made deliveries to the Oxon Hill Staples and found the package. The entire time she was very professional and polite. She demonstrated excellent customer service skills!

I submitted a cancellation request 5 mins after I ordered an item on Amazon. Staples replied almost 12 hours later and said it couldn’t be canceled because it had already been released. That’s utterly ridiculous that Staples couldn’t cancel it! I canceled it right away after I realized it had the wrong shipping address. The Staples sales fulfillment process needs significant improvement! Very disappointed!! I’ll be sure to create awareness on social media with other Staples customers who order via Amazon!!!!

I visited my local Staples to hopefully print out two letter size pages. However, despite the website marketing that this is possible, and at the printing station in the store there were options for photo, I was unable to print out the proper size via the public printers. The associate assured me that the default size of the file would print out, but the default size was 4/6 and did not print out that size. Then I attempted to do so on the computers, was charged over 10 minutes of me trying to get it to work yet it did not.

Would leave negative stars if I could. Ordered a printer and an extended warranty on their site. By n email stating that the printer was out of stock, and the hold on my card would be released in 1-3 days. Great, the hold was released, but they still charged me for the extended warranty, and then put another hold on my card for the cost of the printer. I immediately contacted CS to get a refund for the warranty that I can not use since they can’t send the printer. Got the refund for the warranty the next day, but the new $1100 hold on my card is still there, 3 weeks later. Customer service has been no help and are useless.

I was logged into my Staples account and spent several hours working on a project. Once I finished, I proceeded to put the product in my cart. When I clicked on "continue" after agreeing to my finished project, I received an error message saying that the page could not load. When I went back into my account I could NOT find my project!!! Then, I started my project all over again. Took another couple hours. This time I "saved" it along the way by clicking on "next" and checking the box "I agree" and "continue". The product was in my cart and I would then edit the design. Well... I finished and went to bed without checking out because I wanted another person to review it in the morning. When I woke up, my cart was empty! I left my computer plugged in and on the checkout page all night... UGH!!!!

This has been the worst experience I have ever had with any business. I ordered a laptop online, and while I was waiting for it to ship, the order was canceled without any notification. When I called customer service, no one could explain why my order was canceled. I tried again and placed a second order. After receiving the laptop, I discovered issues with the brand’s operating system software, so I decided to return it and switch to a different brand. When I attempted to start the return online, the system showed the item as ineligible for return—even though it had only been a couple of days since I received it and I still had 15 days left in the return window.

This store has terrible customer service. I purchased a printer from them and their Protection & Tech Help contract. The first printer I purchased was defective out of the box an Epson XP-7100. After repeated calls to Epson and Staples and long waiting on the phone they agreed to send a replacement. The replacement was able to print but not scan.

Online order that is ???? who knows where, I called Staples customer services and they don't seem to know or have any way at all to find out where it is. I guess they can't get in touch with their own Staples Fleet Drivers. My order was due today by 5pm that didn't happen and get this in was loaded on a truck in New Bedford at 7:20am. I could have walked faster than their Fleet delivery service. If I could leave a 0 star I would.