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If you purchase an item online, and don't cancel within I think 30 min, you can't cancel the item. I purchased an item, waited a few hours, found it less expensive somewhere else, and tried to cancel it. The rep told me they will try to put a stop on the delivery, which I did receive an email about this, but the item still delivered. What is strange, the delivery was scheduled 3 weeks out, but they couldn't cancel it? Which I knew this before hand. Either way, usually if I want to cancel something online, like if I purchase off Amazon, they let you within 24 hours or before the item ships out there is a reasonable time frame.
Just seemed like Staples and the company they get their items from, or the communication involved, something is missing. A business that is throughout the country, seems like a pretty bad system to not be able to make something like this, a cancellation, especially within 2 hours, not as if you have to jump through hoops, and eventually the item doesn't get cancelled anyway. Of course I'm responsible for my choices, and do respect a companies policy, but never experienced this anywhere else. Lesson learned.
I purchased an inkjet printer from Staples and was promised delivery on December 16, 2022. I really needed the printer so took off early so that I would be home to receive the package. I looked online to check tracking and saw that the package had not even left the warehouse. When I chatted with a customer service representative, there was neither a reasonable explanation nor apology. I then phoned Staples customer service and the same thing happened: No explanation or apology. At this stage, I wasted a lot of time after Staples illuminated the false "next day delivery" headline on their page, just to lure in buyers. I canceled my order and shall never shop at Staples again. Not only does this company falsely advertise; it is also devoid of proper customer service.
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Staples Sells more than they are able to deliver. Got a cellPhone on line, for next day delivery...Well it's been 5 days and they keep showing (Unable to Complete deliver). Went and bought at Best Buy e got next day...If I ever receive it, will be sent back...-One star. Do not trust quick delivery promises from Staples!
We had to get photographs clicked for our passports and went to Staples. I asked them to give me a digital copy of the photo as well as the application form needs digital and printed copies. They charged me $21.74/person for the printed and additional $21.74 for the digital copy for just copying the file of my picture onto my USB which they would have deleted anyways. I ended up paying $200 only for 2 printed copies of a 2 inches by 2 inches photos and a copy of my image in the USB. When I asked they said, "Well that's a company policy and we can't do anything about it." I know costs have gone high but at least make sense of what you are charging your customers. It's preposterous to charge $200 for 2 printed and a digital file of 2 inches x 2 inches photograph.
I purchased a Lenovo laptop at Staples in Pelham, AL in JAN 2022. I woke up one morning and the screen was cracked and assumed I dropped it but could not remember dropping it. Later, I found out this was an issue with this product because of the way it closes. Staples sent it to Asurion for repair. I was without it for a month or more. When I got it back, the screen went black and physical keyboard would not work. Staples sent it back to Asurion for repair. It took 2 months to get it back. The screen was fixed but physical keyboard and mouse still don't work. Staples is taking no responsibility in selling a faulty product and they refuse to do anything but send it to Asurion again. I've been without a laptop long enough and I want it replaced.
I placed an order with Staples through my classroom wallet around the end of May of 2022. I never received my order, so I reached out to Staples and was told it had not been shipped and it would be shipped later or I would receive a refund. I informed the agent that I would wait and prefer to receive the items I order, the next day I received an email stating I was getting a refund for the order. I again reached out to Staples and was told the box that the items were in was damaged. I had been in contact with Staples numerous times regarding the refund and was told it would take 1-2 billing cycles, after waiting about two months I reached out again and was told it had been refunded and I needed to talk to classroom wallet to release the funds.
After obtaining the refund I placed another order using the classroom wallets funds along with my own personal money and also going on Staples.com using my money to purchase additional items on 7/19/22. After doing so there has been nothing but problems and lies communicated to me. Each day there is a different delivery date listed. For the items placed on through classroom wallet it was stated that the box was once again damaged and a refund would be issued, I talked to a supervisor because I was confused why this continues to happen. She called the warehouse and spoke with someone who stated that they found the items at the warehouse and would be shipping them out that day, but I would receive them the following day.
I waited and waited still no delivery, I decided to call in to see what was going on and was told it was delivered to the wrong address and a refund would be issued. I asked to speak with a supervisor (Dan) with no concern regarding the frustration I had experienced or went through, then I request a manager (Bill) he stated he would be reviewing the information and he would call me back which he did stating with it being Friday (7/29/22) there isn’t much he could do & that he would continue to work on it & call me Monday (8/1/22).
I didn’t receive a callback so I called the following evening, talked to a supervisor (Adam) who would have Bill call me once he gets off of a call. Didn’t happen. In regards to my Staples.com order I was due to receive the items by 7/22/22 which never happened. Tracking stated that the items had been shipped but when I talked to an agent I was told she would do a replacement order & some items were out of stock. Each day tracking states delivery is running late & will be delivered the following day. The courier left the items at the warehouse. This has happened around 6 times. I talked to a supervisor on 8/2/22 and he stated he would complete a replacement. I should receive it 8/3/22.
I bought an Apple watch series 7 in June 2022, but unfortunately, I didn't open it till later date but when I opened it and set it up, I saw a scratch in the middle of the watch. I took it back to the store, they were not ready to help me as it was an online purchase, they told me to call customer care and gave me US customer care no. I called the customer care. They were not helpful at all. I submitted an online request by mail but only got an email response saying they can't do anything. Since then I have left messages to connect to their client specialist person but no response. It was such a big mistake buying an Apple product from Staples online. Please think before buying anything from Staples online. Very disappointed as I spend more than 500 bucks and no one from Staples have the courtesy to call.
Our laptop was taken into Staples as the fan was making an odd sound. The crew at customer service said they would run some diagnostics and find the problem. After this test that cost $60, they had no idea what was wrong and suggested that some programs were malware and needed to be deleted. They offered to delete them and fix the laptop for $50. The programs were original from Lenovo and came with the laptop and were not malware. Staples charged $60 for nothing and almost ruined the laptop further for even more money. Shocking that Staples has computer illiterate people saying they can fix issues. Staples does not know how to fix laptops, it is all a scam. Poor service and the laptop came back worse than it went in.
This company, like every other big company that gets too big to run adequately, doesn't care about its clients. It's a giant monster that will gladly waste all your time and money if it saves them a penny. The only reason I'm not suing them is because we are in 2022 and no matter how right I am, their lawyers will be more expensive than mine, and there's probably a fine print somewhere that allows them to cut my balls off. Bought a 1200$ laptop, no signature required apparently and I never received it. Their answer: go ** yourself, thanks for your money.
I cannot recommend staples. I made a purchase a November 5. I did not like it so I wanted to return it for a refund, they botched it and ran it as an exchange. To this day I am still waiting for refund.
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