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Reviewed Nov. 4, 2023
I ordered suitcase sets but before that called customer service to confirm the delivery time. Customer service said it will be delivered in 2 days. But even after 5 days. No delivery. No refund after 10 days.
Reviewed Oct. 17, 2023
I bought this printer, got it working for printing OK. Tried to scan. I would not work. I went down to the store. Busy, no help. Phoned early next day. Help not available till 12:30 pm. Phoned after 12:30. Help not available. Wrapped up the printer. Took it in to Staples. No refund without box. She The employee said "Didn't you look on the back of your receipt"? Sneaky question. Donated the printer to Goodwill.
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Reviewed Sept. 4, 2023
Went in because remote usb keyboard not working. Told specifically to customer service. "Our tech is not here today." "Well, remote mouse works, what is cost of just keyboard replacement and can I leave keyboard for tech to look at tomorrow?" "They don't do that." Didn't even bother to discuss alternative if needed replacing. "Well you can leave your laptop with us." What an ignorant, clueless person. Why would I leave my perfectly good laptop for Staples keyboard not working? "Well, our techs don't look at keyboards." "I will take my business elsewhere." "Good, go ahead." "I'm complaining to management of your bad service." "Ok, go shop elsewhere." Will never shop Staples again, Daytona Beach Staples on International Speedway willing to take your computers but not fix their own products and rude, want customers to go to other stores.
Reviewed Aug. 23, 2023
The absolute worst customer service by the staff and Head Office Manager named Stanley. Stanley ** just told me there is nothing he could do for me except he will provide training to the staff at the store. Went to a store ask for a USB expansions ports for a Apple MacBook Pro; received wrong product. Went to a store 4 weeks later, due to being away explained my situation and asked for a exchange not for a refund since I have misplaced the receipt. Could not get a exchange but a credit of $32.99 on a product I paid $84.99 and this time the product was on sale for $54.99.
Not sure where this makes sense, but according to the manager it is computer generated. So I guess at STAPLES the MANAGERS do not think or make decisions The Computer does it on their behalf. On top of it when asked again for the right product from the store's tech guy he suggest another product at HIGHER price, but if I did not point out that the product he suggest has the same issues as the one I returned. Wow there you go, just proves be aware of the experts at STAPLES.
Reviewed Aug. 20, 2023
Never in my life have we felt so stupid when buying something and losing 500 dollars to buy a Brother printer. Two months after buying it, it had the first failure, we went to change it and they only checked it and said that it had nothing, it had a guarantee to the another two months. It broke again. They told me that they had to contact the company, that they couldn't do anything. We had to buy a cheaper one while we tried to locate the company or they responded. In the end they didn't resolve after a year they with the printer and no longer there was a guarantee. Now they tell us to pick it up, it should be noted the printer has no solution. They knew we felt cheated. I will never buy anything from this company again. What a shame to treat customers in that way. There is no ethics.
Reviewed Aug. 9, 2023
Ordered July 31st. Expected delivery date is within 5 days. It says in their site it was fully shipped. Delivered August 3rd (partial delivery), delivery guy said, "There still 1 package to be delivered." Called customer service August 4th, the lady agent was annoyed because she can't hear me properly. I let it pass, asked her what I wanted to ask, she said it was still in transit. August 9th - I called customer service again (this lady sounds like she doesn't like her job), anyway, I asked her about my missing order, puts me on-hold for 3-4 minutes and told me she will email the delivery department or something regarding the missing item. And that's it! I don't hear any solutions from her, like "I will get your email address or phone number to give you an update regarding your missing order" nothing! Nada! So guys, just go get your supplies somewhere else or go to any staples shop. Don't order online.
Reviewed June 22, 2023
There is no coordination between the contact center's untrained and stubborn staff who never listen to you and the delivery status team. The delivery team sends mail for a different day and the contact center says different day and moreover gives a warning that the delivery person will ring only once and they will leave after that. They expect customers will wait and sit on the door for 2 days as per their multiple and miscoordinated delivery information. Very rude and unprofessional staff, I spoke more than 3 supervisor but no solution.
Reviewed May 5, 2023
I was trying to help keep Staples in business ordering online, on 5/4/23 I placed an order (got an order number by email) and on 5/5/23 I got an email saying it was cancelled? When I called into Staples I was told the purchase was refused by some process? Also I should check with my charge card company because I still will be a charged??
Reviewed Jan. 22, 2023
If you purchase an item online, and don't cancel within I think 30 min, you can't cancel the item. I purchased an item, waited a few hours, found it less expensive somewhere else, and tried to cancel it. The rep told me they will try to put a stop on the delivery, which I did receive an email about this, but the item still delivered. What is strange, the delivery was scheduled 3 weeks out, but they couldn't cancel it? Which I knew this before hand. Either way, usually if I want to cancel something online, like if I purchase off Amazon, they let you within 24 hours or before the item ships out there is a reasonable time frame.
Just seemed like Staples and the company they get their items from, or the communication involved, something is missing. A business that is throughout the country, seems like a pretty bad system to not be able to make something like this, a cancellation, especially within 2 hours, not as if you have to jump through hoops, and eventually the item doesn't get cancelled anyway. Of course I'm responsible for my choices, and do respect a companies policy, but never experienced this anywhere else. Lesson learned.
Reviewed Dec. 16, 2022
I purchased an inkjet printer from Staples and was promised delivery on December 16, 2022. I really needed the printer so took off early so that I would be home to receive the package. I looked online to check tracking and saw that the package had not even left the warehouse. When I chatted with a customer service representative, there was neither a reasonable explanation nor apology. I then phoned Staples customer service and the same thing happened: No explanation or apology. At this stage, I wasted a lot of time after Staples illuminated the false "next day delivery" headline on their page, just to lure in buyers. I canceled my order and shall never shop at Staples again. Not only does this company falsely advertise; it is also devoid of proper customer service.
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