Staples Reviews

I recently stopped by for my TSA PreCheck appointment and wanted to recognize ** for his outstanding customer service. The system was experiencing some technical issues during my visit, but ** remained professional, patient, and courteous throughout the entire process. He handled a busy situation with a great attitude, assisting those with appointments while also doing his best to accommodate walk-in customers whenever possible.

Rebecca at McMinnville Staples provided truly outstanding customer service. She went above and beyond by taking the time to make my daughter’s day special—blowing up a balloon in her chosen color with such kindness and care. It was a small gesture, but it made a big impact and showed genuine thoughtfulness toward customers. It’s rare to encounter someone who brings that level of positivity and attention to detail. Rebecca is a real asset to the store, and her kindness did not go unnoticed.

I wanted to share my experience with the Plainfield, IN Staples stores. Collin was absolutely amazing and helpful with my warranty. I bought a gaming chair back in December 2024 and sent in a claim less than a week ago that the chair was leaning to one side. No questions asked, they sent me a e-gift card I could use to purchase another gaming chair. The price was considerably higher and they price matched what I had paid back in 2024. I would definitely purchase a warranty again seeing how quick and easy this was. Collin and the checkout cashier were so helpful and friendly and will always go back and give my business to Staples and this store in particular.

Stuck in stupid. Called Staples about reprinting a book published and copyrighted by our company. Advised that their legal department would need to review. Told her that was not an issue and we would fill out any information they requested and then tried to ask other questions about the quality and pricing of their services. She told me I was being rude because I said the legal issue was not a problem. I'm a lawyer. I was trying to get information about the costs. Not some lecture about whether our company can reprint our own books. She wouldn't listen and hung up on me. I will never use their services again. If they can't listen to answer the questions you are asking they don't even deserve one star.

Each time I have gone into Staples, regardless of which service I needed, the customer service had been awful. I have been completely ignored and when I tried to get an employee's attention, they have appeared annoyed and bothered. Today, the Amazon return service was down. I simply had a question concerning this service. The employee ignored the fact that I was standing at the register. I could see him continue to stock a shelf after looking in my direction. He didn't acknowledge me until someone else came and stood behind me. After. I asked my question, and he answered in a most irritated manner, he snidely remarked about the signs on the door indicating the service was down. He cut me off and did not allow me to ask the second part of my question. This is not good customer service. This store is located in Rogers, Arkansas.

I submitted a cancellation request 5 mins after I ordered an item on Amazon. Staples replied almost 12 hours later and said it couldn’t be canceled because it had already been released. That’s utterly ridiculous that Staples couldn’t cancel it! I canceled it right away after I realized it had the wrong shipping address. The Staples sales fulfillment process needs significant improvement! Very disappointed!! I’ll be sure to create awareness on social media with other Staples customers who order via Amazon!!!!

I visited my local Staples to hopefully print out two letter size pages. However, despite the website marketing that this is possible, and at the printing station in the store there were options for photo, I was unable to print out the proper size via the public printers. The associate assured me that the default size of the file would print out, but the default size was 4/6 and did not print out that size. Then I attempted to do so on the computers, was charged over 10 minutes of me trying to get it to work yet it did not.

Would leave negative stars if I could. Ordered a printer and an extended warranty on their site. By n email stating that the printer was out of stock, and the hold on my card would be released in 1-3 days. Great, the hold was released, but they still charged me for the extended warranty, and then put another hold on my card for the cost of the printer. I immediately contacted CS to get a refund for the warranty that I can not use since they can’t send the printer. Got the refund for the warranty the next day, but the new $1100 hold on my card is still there, 3 weeks later. Customer service has been no help and are useless.

I was logged into my Staples account and spent several hours working on a project. Once I finished, I proceeded to put the product in my cart. When I clicked on "continue" after agreeing to my finished project, I received an error message saying that the page could not load. When I went back into my account I could NOT find my project!!! Then, I started my project all over again. Took another couple hours. This time I "saved" it along the way by clicking on "next" and checking the box "I agree" and "continue". The product was in my cart and I would then edit the design. Well... I finished and went to bed without checking out because I wanted another person to review it in the morning. When I woke up, my cart was empty! I left my computer plugged in and on the checkout page all night... UGH!!!!

This has been the worst experience I have ever had with any business. I ordered a laptop online, and while I was waiting for it to ship, the order was canceled without any notification. When I called customer service, no one could explain why my order was canceled. I tried again and placed a second order. After receiving the laptop, I discovered issues with the brand’s operating system software, so I decided to return it and switch to a different brand. When I attempted to start the return online, the system showed the item as ineligible for return—even though it had only been a couple of days since I received it and I still had 15 days left in the return window.