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As a novice, I needed help with doing my printing and even copying. The staff behind the customer desk came over to step me through the process, with patience, explaining the steps as needed. Another time, a line had formed for copying/printing and as I contemplated coming back later, I realized the manager was moving us through so smoothly I realized there was no need to come back later: I was in and out faster than I expected with such a crowd. So glad to have this store in the neighborhood.
A very reputable Logitech mouse was ordered online and received without the chip in the packaging. Being very disappointed, I went online to follow the return procedure. What a shock to find such a convenient process! It is very rare for a company to have a return process that is so very convenient. Though frustrated the ordered product is defective, what a relief to learn I am not required to pay postage and experience the headache usually associated with a return! How wonderful I am not required to make an unscheduled visit to the US Postal Service!! Thank you, Staples! You have a new and dedicated customer!
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Bought Printer April 2nd, used it half a dozen times before it started jamming. Called Staples in Newington, NH where I bought it. The "customer service rep" I spoke with asked if I bought the protection plan. (I had to check, it looks like I hadn't) I said, "Assuming I didn't. What's your return policy on something like this," he said "14 days". I said that's it. He confirmed. There was nothing left to say, except for whatever happened to customer service? No wonder Staples stores are closing. I can't say I'm surprised following this recent experience. Good riddance!
I ordered an item online. Attempted to cancel it ten minutes later. Staples policy won't allow this. Therefore I have to return the item to a store which is half an hour away. The store is in another region as well... so according to the present lockdown rules I cannot return this item. I am extremely disappointed and will never shop at Staples again.
Ordered 10 Apple iPads from Staples online. This was my first order ever, from Staples. Two days later I go online, only to find my order has been canceled, but no one knows why. No notification. This is also my last order from Staples. Pure bait and switch online. There's a reason why many of their stores are permanently closed. These people can't be trusted.
Even though the product has a warranty, the company rep agreed it was covered instead of simply returning the product to the store, they send you a gift card. Well this makes no sense, especially in the mail vs online. Well after numerous emails waiting over a month, no gift card. Plenty of ** though. I would not even purchase a pen from this place.
I had to order three items for each of my 18 students in a course I am teaching online. Typing them into the terribly inefficient Staples online webform took me two hours. A box of crayons, a box of pastels, and a roll of paper. I got a notice the next day that all of my orders except one had been canceled. I called Staples and learned that they suspected me of being a reseller. This would be a terrible career given all of the issues - I am a teacher, not a reseller. A very kind and efficient employee took down all of that information again and placed the 18 orders. She gave me a $10 gift certificate for my wasted two hours on the website and an additional hour and a half with her.
Then chaos ensued - Staples ships, not from a central fulfillment place, but from many places - and so there were 18 x 3 shippers and shipments involved. Many of them had problems - they called me and asked the address again (written on the shipping slip), they did not leave the package. There is no preview of the order on the website and so I had to log into every single one of the 18 orders to see if the items had been delivered. Staples sends a notice when delivery is delayed - but they do not put who it was being shipped to - so again, back to the website to see if it was delivered and first to figure out which order it was. Finally, a number of items were returned to Staples and I had to order them from Amazon so the students had them in time. I will not order from Staples again.
I bought a Hon Office Chair HON2091CU1OT and is very disappointing that I was told I only had 14 days to return it. This chair hurts my back really bad, it sits straight up with no give at all, makes noise every time I sit down and makes my butt hurt too. I will never buy anything else from Staples and I am warning everybody do not buy from Staples. They do not honor what they sell. I am disabled and cannot return heavy items because my husband nor I can lift due to heart problems. I tried the chair to see if the problems would get better but it didn't.
I ordered QB desktop on Staples to switch from QB online. I made sure that there was a valid return policy just in case the product did not work out. It didn't so I requested a refund. Not only do they not allow refunds, even though it says refunds available right on the website, but they did not put my review online stating this fact, because it was not a positive review. This made me not trust them and I will never shop there again. Best Buy, or Newegg will get my business now.
Do not order from Staples. Order from Amazon. Their online, delivery, and customer service is trash. The experience was so bad that me and my customers won’t walk into their buildings either. Don’t waste your money or time with this company.???
Purchased a Lenovo Laptop online (12-28-2020) and spent an hour (4 calls over 2 days) trying to get confirmation of my order! First off, I never received ANY confirmations, NONE! So then I called Staples and was told that my billing didn’t process, something about the billing/shipping address was incorrect (Really?) So I confirmed my addresses and was told they would process the order the next morning and promised an email and confirmation number to document this case-issue.
Calling the next day (no email) I was told my credit card rejected the order (weird) so I called my CC and discovered the purchase was pending, my CC did not decline the order. So I called Staples again and was told my order was cancelled, period. No explanation or options, AND I COULD NOT ORDER OR REORDER A COMPUTER FROM STAPLES. NO COMPUTER FOR YOU! So now I have $811 pending on my charge card, Staples CAN TAKE UP TO 5-7 days to clear and no laptop and a bad taste in my mouth. Quite frankly Staples is ridiculous. No emails or confirmations and false advertising (are they selling laptops or not?). I recommend you find a reputable outlet (NOT STAPLES) for your online purchases. I would also say 1 star is too many. -5 stars would be appropriate. Order # **.
If I could give negative stars it would be negative 5. Staples in store had no kneeling office chairs. Okay, fine so I use their website. Mind you it’s Dec 23, just 2 days till Christmas. I don’t expect anything to arrive before Christmas. Not a problem. I carefully checked for in stock items, find the chair I need, it’s in stock and so I order it. My bank notification pops off on my phone with this purchase hold and I think good to go. My chair will soon arrive. Not the case at all.
I then get an email saying the item isn’t available and sorry about the bank hold and that’s that. Not trying to be rude here but it’s totally uncool to do a bank hold on my card for over a hundred dollars two days before Christmas and I get nothing. Staples get your stuff together. If it’s not in stock or unavailable DON'T TOUCH MY MONEY. I am done doing business with this company. I will NEVER recommend them and will take my money elsewhere where my bank account (and holiday spending) are respected.
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