StaplesConsumerAffairs Unaccredited Brand
I've been a customer of Staples for over 10 years, my review is not about the actual store, is about the very unprofessional General manager Jenn... I'm very disappointed about the way I was treated by her at the Staples located in New London Connecticut today, I have never felt so discriminated against, accused and offended like I felt after she made such disgusting comments. All because I lost my receipt. I can't believe a general manager would talk to me that way in front other customers, completely unacceptable.
I went to the store to return a pack of W2 forms that I bought for my employees but that I didn't need any more, the pack was in good condition, never opened, when I arrived I told the cashier that I had lost my receipt, he asked me if I remember if it was paid in cash or with a card, I told him that was about 20 days ago and I was not sure. He checked under my debit card and my rewards card and told me that per his manager I can't return it since they can't find the transaction, I asked if I could just get store credit and he said that his manager say no. I left the store and I was in my car checking the Staples return policy, it states that without a receipt, I could get a store credit, so I walk back to the store and asked to talk to the manager, the cashier told me that she was on phone but that she will be out soon.
When she came out I informed her that I was reading the return policy and according to the policy I could request to have a store credit, she told me that the item could be a stolen item from the store and basically implied that I was trying to get the money and that those forms are expensive, she was accusing me of stealing! Again all because I didn't have the receipt with me and they were not able to locate the transaction the first time, I told her that her comments were very inappropriate, I told her that I have a Job and I own a local restaurant, I don't have the need or that mentality to steal, she walked away then returned asking me if I remember the date of the purchase and walk away again,
I was very upset, I told her that if she was not able to find the cash transaction, I'm sure that was under the card... finally she took the card and she found my purchase, returned my money with a very bad attitude and not once apologized or said sorry for the my uncomfortable experience. People like her should look for another job, she doesn't know anything about proper customer service or manners.
I received an email from PC World Deals (which is now basically and advertising platform) with a specific deal for a laser printer at Staples. The price was a third of the next best one. I get to the page, the price was right and when clicking on add to my cart the screen turned grey. Right away a chat window opens asking what kind of printer do I need. I replied, "I need a printer I can add to my cart." They replied that the printer is out of stock. I just received that email 2 minutes ago and that printer is not showing out of stock. They claim that this printer was advertised Sunday and that they are not associated with third parties. BS.
I had 28 pages to have print. The girl in that department said it would be done by 1 pm. At 1 she had just started the job and when I said, "You told me it would be done by 1." Her response was to tell me that wasn't what she said and continue to be rude. I left. Came back 20 minutes later. She still wasn't done. She also said she wouldn't print the family group sheets from Ancestry. I told her she could make a copy but if she didn't want to print them I would take those somewhere else.
She hands my folder to me with sheets loose and said, "There you go." I said, "What do I owe you" and she replied, "Nothing. You said you was taking it elsewhere." She didn't even allow me to pay for the sheets she did copy. She didn't give me the copies. She said, "You do know what a copyright law is and you can't print them anywhere." That young lady said several rude and condescending things to an older lady. The company should address her behavior. 4 hours later and Staples couldn't get the job done.
Staples online service is non-existent. Their credit charge is 29% and they have a $2.00 minimum payment if interest is lower. I had a $35.00 balance making the min $2.00 equal to paying 60% annual interest. I only dealt with them for 3 payments a closed my account. Even closing the account was difficult. I first called customer service and I kid you not I had a sales recording to buy a one of those emergency buttons if you fall. The recording said if you don't want more info press #. I pressed # and got another sales pitch for a hearing aid. I went through 7 ads before hanging up. They don't even have a billing source on their home page. I had to search it down. Various phone calls to Staples revealed they have different answering services of which there is no uniformity. I went through 3 idiots before finding another number that could help. My original purchase was for the EPSON XP830.
I purchased a laptop backpack from Staples for near $90. Never carried laptop, only school homeworks for my son. All inner lines broken after 4 months (ALL, little by little from time to time). Brought back to Staples store #136. I was told STAPLES only cover their products 30 Days. After 30 days you are on your own, regardless what the reason is. They used up my extra paid 1 year replacement plan and no more coverage for the backpack anymore. The 1 year replacement plan is not for you, it is covering their own poor product quality. Covers Staples own butt. Not for you at all!
No money refund back to me, but only store credit. Forced me to purchase another backpack from them. My own experience. Very RUDE! BAD FAITH business operation! I will never, ever purchase again from STAPLES #136 (Queen St. & Airport RD Brampton. Ont.) I am sharing my terrible experience with you all. Never ever go to buy again from STAPLES. RUDE and BAD FAITH. Worse than a flea market vendor. You would spend extra money and get horrible experience with them. This is my own experience.
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Our office was visited by two Staples employees: Area Sales Manager and Sales Manager. They were both attentive and friendly. The Area Sales Manager seemed to be helping a new Sales Manager get his feet under him. They left with the promise that we would provide information on our general ordering and costs and the Sales Manager would be back in touch to show us how he could beat our current supplier's pricing and service. He was extremely intense and his follow-up was overly involved. He called several times, wrote a thank-you note showing a too-personal interest and used his home address as the return contact.
When he said "I will stop by to pick up your paperwork," I offered to scan it to him by e-mail and he insisted he was not far away. Was in my office in less than 5 minutes. He was thorough but so intense and personal that it was more than uncomfortable. When our office decided that our current supplier was a better deal, and I had to break the news to him, he responded in an angry manner that left me looking over my shoulder. This is a DANGEROUS person to let into your office. I'm afraid to use my real contact information.
I ordered a Garmin TruSwing golf sensor on Boxing Day (Dec 26) because it was on sale, and they promised being it delivered by Jan 8. I am still waiting and the status of the order is "being processed". I have contacted customer service -- a very rude person by the way -- and they told me it comes from a vendor they have to wait for a few more days. I was offered a refund but I don't want the 129 I paid, just because it's 200 on the market now -- they refuse to give me that amount, nor I am getting the product so far. I could have bought it somewhere else at the same price. I am extremely disappointed with Staples. I am not going to do business with them again.
November 3rd I ordered an Xbox One online and was charged that day. I received the Xbox in a few days. November 10th there was a correction on my debit visa though I was not sure what this was from at that time. Mid November the Xbox went on sale for $69 cheaper. I went into the store for a price match or to return and rebuy the item. The store could not find any info in their system as if the order was never made. They called the online number and they couldn't find anything. They told me to wait till the order/charge was fixed and then call back for the price match. Mid December I received an email saying the item I ordered is not in stock. Dec. 31st my debit/visa was charged for the Xbox without warning. I then called the 1800 number to get the price match. I explained the situation and was told too bad the sale is over and they would not give me the price match.
I called back and asked to talk to a supervisor or manager and was refused. I just spent $360 on this Xbox and then $1400 on a laptop, I shop with them all the time you would think they would want to keep good customers. 1st- They should have given me the price match as it was their system error that caused the problem. 2nd- It was as if the error wasn't fixed till it was too late to get the price match on purpose. 3rd- There should be a time limit in which a company had to fix the charge for online shopping and after a certain period it shouldn't be allowed. If there is already I can't find the info for it. I've emailed Staples today explaining the entire scenario. I hope they will work this out with me or I will not be shopping with them again.
Ordered a office chair for my husband. Waited 9 days for it after being promised it 4 different delivery dates. Called every day on it and always got told something different. After waiting 9 days decided to cancel the order and take my business somewhere else. Will never do business with Staples again. Their next day delivery is a TOTAL lie!!!
Told store would honor sale price posted on the shelf. Manager took all of my information and when he rang me up at register, tried to force me to pay regular price even after he promised to honor sale. I have nothing but problems with this chain. Staples make customers feel like they've done something wrong by expecting to pay advertised prices! Call customer service and the rep said they would lose money by giving me the advertised sale price! LOL… My items were like $80.00. After 2.5 hrs of my day wasted, came away with nothing. I have photos of the sale price on shelf, which has since been removed. This is the LAST time I will shop here.
Staples is advertising the “Prepaid Visa REBATE’ again. DON’T FALL FOR IT. I fell for it last June 2016. I paid the extra for the box of printer paper figuring it sound like a good deal. Because I would receive a $39 Rebate within 4 to 6 weeks. This is a SCAM!!! When I first called after 10 weeks and no Rebate, I was told it was mailed and used already. Absolutely NOT true. After 6 months of phone calls and even their required signed and notarized affidavit that I didn’t receive it, in August 2016, I continued to get excuses. Then in November I received a letter saying I would finally receive it in 10 business days. haha Guess what - still NOTHING!!! I researched the STAPLES Rebate on the internet and read many comments that they run this huge SCAM and it's been going on for several years!!! There was even a Class Action against them and they are still at it!!!!
I made contact with this particular store in San Marcos, CA. They were wonderful until they found out I was a person of color by the photo on my business cards I was having made. The manager and the woman who answer the phone talked to me like trash. They promise to have your business cards ready by 8:30 p.m. the same day if your order is in by 2:00 p.m. the same day. My order was in closed to 9:00 a.m.
They claim they have a problem with the file and have others they need to take care of before me. Shouldn't they be taking them in order? I used the same file with Town and Country and never had a problem. The only problem the manager and phone reception NASTY have is with my skin color. BOYCOTT them if you are a person of color and see if their perspective and customer service behaviors improve.
On 12/15/2017, I placed an online order for in store pick-up in 1 hour. In 1 hr I received notice it was now not available, so I wanted to pick the item up at another store. They cancelled first order & placed order with other location. Said it was not possible to change pick-up location. I was informed that the $171.00 hold put on my debit for the cancelled order would not be available for 7 to 10 days and wanted to charge me another $171.00. I think these people are stupid and lazy. Even the supervisor I spoke with lazy and rude.
I have a merchant account and I know they should have requested the authorization hold on my account be cancelled, but no that would be too much work for these idiots. Told they didn’t know if they could that. I will never patronize Staples again. The supervisor, Toni told me she would send me a $5 off coupon, even though she wasn’t supposed too. I guess she really has the Christmas spirit. That $5 really makes up for not being able use my money for 7 days.
I ordered Dell XPS 13.3 from Staples at $949 on Thanksgiving and the product title was as follows: Dell XPS 13 133 inch QHD 3200 x 1800 i78550U 16GB 512GB PCIe SSD Intel HD Graphics 45 W 60 WHr battery. Instead of Dell XPS they delivered Dell Inspiron with the below configuration. Dell Inspiron 15 5000, 15.6-inch Fhd (1920 X 1080), I7-8550u, 12gb, 128gb (SSD), Intel Uhd Graphics 620, 45 W, 42whr Battery.
When I asked them that the item delivered is not XPS they mentioned that website had typographical error. Now what failed to understand is that typographical error should be like wrong weight or size but how come the whole model and configuration can be wrong.They took almost 15 days for the delivery and what they delivered is absolutely wrong model and not ready to give the product they mentioned on their website while placing order. Due to their mistake I missed all the good laptop deals available during Thanksgiving and now I need to pay more price to get the laptop with desired configuration. Utterly frustrating and will not recommend anybody to purchase from Staples.
I ordered HP laptop for $499 from Staples on 11-23-2017 as a Black Friday deal. I got order confirmation email. It said in bold capital letters "PICK UP IN STORE" and pick up on Friday. It did not even say wait for confirmation email to pick up in store. They advertised as "purchase online during Thanksgiving and pick up anytime Friday in store". Since I got order confirmation, I did not explore any other doorbuster deals from other dealers. I went to pick up my laptop on Friday (11-24-17) morning 8:00 am and to my surprise the so called store manager said "your order is cancelled as we don't have that laptop in stock". There were two managers, both think that we customers are surviving because of them.
They were so unprofessional and impolite. I am surprised nobody in Staples is responsible for this. It looks like it is well planned scam to attract customers to the store. I called 800-338-0252. It seems this is their president's office number. I got this number during online chat. After listening to my concern the person who received my call shamelessly telling me that they did not ask me not to explore other doorbuster deals. My question is why should I order one more laptop from other deals when I already purchased online from Staples. I have decided not to purchase anything from Staples even if they offer 10 times lower price than other dealers. Never ever. I am also looking for options to complain to some authorities. I don't want Staples to do this kind of cheating and fooling customers in the future to anyone.
Heights of poor customer service. I booked an order for laptop on 11-23-2017 at 3:19 AM for 1 hour store pickup, I received an email for the order confirmation, when I went to the store for pickup after two days, they were saying, "Your order has been canceled, money will be refund to your account" WITHOUT ANY EMAIL CONFIRMATION PRIOR ABOUT ORDER CANCELLATION, I waited for 3 days for the order and they hold my money for 5 days, I ordered my laptop in an emergency situation, as my other laptop was break down and I found good offer.
Now when I speak to one of customer care executive they said, "We cannot do anything other than waiting for the money get refunded to your account" or you said wait for the notification until product get into in stock. “This means that they are giving an offer for waiting another 1 week to get notified, even that is not sure whether they can send the product”. This is the quality of service I faced after waiting 5 days, they gave me bonus by holding my money as well wasted my valuable 7 days. Still nothing was done till now. I strongly recommend not to follow any online products from Staples.
I purchased a desktop printer in September while trying to secure a location for a new business. We were unsuccessful in finding a location until the first week of November. Upon securing the new location we decided that we did not require the printer that was purchased. I tried to return the printer 11-24-17 and was refused the return due to Staples 15 day return policy. The printer has never been opened and this is just plain robbery! I can understand that the receipt was stamped w/ the return policy about technology returns of 15 days.
I did not consider the printer as "technology", it's a printer. And if the box had been opened I can understand not accepting it as a return. If someone buys an item while trying to accessorize their business in order to be ready to open that business when it all falls in place and then realizes they do not need this item, why should they be robbed of their hard earned money because a large retailer who makes much more money refuses an un-opened item? This is why the public is shopping at COSTCO! My years of purchasing from Staples is over! I will never shop there again and will discourage everyone I know to boycott them as well. This is a terrible policy and should be revised!
Staples easy rebates are just the opposite of easy. The rebate program is basically a fraudulent method of overcharging for products and not giving the rebates as advertised. Staples sent a rebate to me in the form of a debit card, but the debit card cannot be activated. There is absolutely no help by phone or internet as to activating the debit card, as Staples does not want to honor the rebate. If it is advertised as “easy” and it is not, then this is most definitely fraud. My only hope is that by refusing to shop at Staples, it will help to quickly put them out of business.
First let me say I will never make another purchase through Staples again! I have been shopping at Staples for over 10 years, when I went into the store to return the keyboard I never expected to be treated the way I was treated last night (9-14-2017). First the keyboard was purchased less than 2 weeks prior, clerk at Staples sold me a 2 year warranty and I drilled him about it, "Can I bring it back to this store if I need to return it?" I was told yes. "Ok then great, I'll buy the warranty." I kid you not, less than 2 weeks later and the keys were falling off - so I brought it back. The Manager didn't even try to help me, treated me like dirt in front my son and I lost it - I threw the receipt and warranty at him and told him to keep his trash and told him that he lost a valued customer! I will NEVER buy from Staples again!!
I have been going to the East Norriton Staples for 1 year & during any order I have placed Monday through Friday the staff has been absolutely amazing and helpful but EVERY time I have placed an order on the weekend with SAM there were ALWAYS mistakes, delays & excuses. Today is where I drew the line. Not only were they dismissive & unwilling to help, having me on hold for 16 mins 43 sec to check an order emailed, they were rude & unrepresentative of the quality service Staples assures customers will receive. When asked to speak to the manager, Mike, he was even more dismissive & had the audacity to reprimand me & the quality service I had received from the Monday thru Friday staff for the past year.
When I asked for the corporate # he said he didn't have it. When I questioned why as a manager he does not have the number for corporate he then proceeded to tell me to place an order at Staples.com & quickly spewed the 800 # to customer service. I call customer service & the young lady was very apologetic & took my complaint. When asked about the print & marketing policies she transferred me to customer service there where now Bridget adds to the problem of not receiving quality customer service.
After explaining the situation she told me the policy but went on & on after every question I asked about "why if a policy is in place would they have me go about my orders for the past year this way?" Continuously her response was, "I have no control over what that store does." True fact but... Is this how Staples train their reps? If a family member asked why a nurse didn't take care of their parent how well would they respond to me saying, "I dunno. I have no control over what she does." Shame on Staples! I'm trying to handle all of this from a hospital bed on my cell phone and NO ONE, at any point I mentioned that fact, wanted to provide any further assistance.
When I asked Bridget could she assist me her response was, "I don't know what to tell you. You have to go on the site." WOW! This has DEFINITELY caused me to look elsewhere for office supplies & print & marketing requests. It only takes one success story of discounted pricing and willingness for competition to do it better before other Sunrises may follow suit. Horrible experience, customer service & representation on this Day from the people I named! I plan to let EVERYONE know of this experience today! You have managed to elevate my stress of what is already a stressful situation & elevate my blood pressure! I feel horrible for the bad review because of the GREAT SERVICE TIM & WALT HAVE ALWAYS PROVIDED. Because this day Mike, Sam & Bridget changed everything that has happened and made this one of my WORST top 5 customer service experiences in almost 40 years.
I purchased a computer desk, Whalen Astoria with glass top, and matching file cabinet at the Staples website on 8/21/17. They were shipped on two separate days. The cabinet was received on 8/22/17 in perfect condition and works fine. The desk however, arrived on 8/25/17. The glass top was a bag full of small crumbled glass pieces. I never opened the bag and made arrangements for the return and exchange. I was told UPS would pick up the desk at the house, that they would have all of the shipping information, and that a new desk would be shipped. Expected delivery date was 9/1/17. The desk was picked up by UPS on 8/30/17. Thankfully the UPS driver told me to retain his small receipt as it would be the only proof that they picked it up. After pickup, the Staples website shows that the return has been cancelled.
The UPS tracking shows that the desk has been received by the vendor. September 1 has come and I still have no tracking number with UPS, so I call Staples. They tell me that the desk should be delivered by 5:00pm. The desk never shows up. September 2 when I wake up, I check the Staples website and the desk now has a schedule delivery of 9/6/17. Customer service told me that she could not cancel the order as it has been moved to a processing status. I asked for a tracking number again, and this time I was provided one. The tracking number was processed on 8/31/17, so all earlier shipping information was a bunch of bunk. I will see if I receive by 9/6. I am totally finished dealing with Staples. I now know why they shut down all of their brick and mortar stores near me (Chicago burbs). Their management is really screwed up.
I purchased a Kindle at the Medford, LI Staples location a few years ago. The salesperson/cashier recommended a "Protection Plan" for $50 which was a "no brainer" due to the fact that if you did not file a claim in the 2 years, you could get your $50 refunded. The one piece of info they neglected to inform me of, was that there was a 30-day window to receive this refund. Amazing that this important fact was overlooked. I called today to request my refund. They asked if I read the 20 page, finely printed contract and the Sales Mgr on the phone, Runel, had absolutely no sympathy and said there was nothing that could be done. I informed him that I would no longer be shopping at Staples, and will be going to Best Buy. He could care less. I'm sure this very poor customer service is a reflection of their stock price. Staples $10.22 vs Best Buy $54.48!!!
This store, (Tarpon Bay, Naples, FL) has proven to me twice that they are a total waste of time when it comes to the printing department. They will tell you half the facts on the phone, then when you get there you find out differently. They have no customer service skills whatsoever. They will hire anybody in this store. In the end after keeping my project for several hours, which I need for Saturday, they told me they can't do it. The manager said, "I am calling you back because I said I would, but I can't do anything for you." Calling me back because he said he would??? No wonder the staff have no customer service skills, if the manager does not. I will never set foot in this store again.
I needed to fax 23 pages and the lady behind the counter would not come out and help me get started. She just pointed and said I should push certain buttons. Since I was going from two sided to one side I needed more help than a normal fax. I thought maybe $10 or so. $38.87!!! For a fax that does not cost them more than a couple pennies. I will certainly be looking to fax from a different place next time.
When a purchase is made Staples does not tell you that you must accept their rebate in the form of a cash rebate card. They used to send a check that was easy to cash or deposit. A cash rebate card, for a small amount is virtually useless. Restaurants won't accept it and stores (including Staples) don't know how. Eventually they agreed to send me a check for my less than $6 rebate. But then (without telling me) deducted $2.50 for their trouble. I'm finished with Staples. I doubt that they will be in business much longer anyway.
I purchase in store and online for pick up at the store. Staples staff are very friendly and helpful. Staples pricing is usually more than I wish to spend but it's balanced out when I take advantage of their sale and clearance areas.
Andrew ** The store manager on duty August 10th at 9pm at store 0599 College Point NY was the most nastiest and useless person I have ever met. I paid $120 for a UPS package on 8/9/17 to arrive to Canada next day (August 10th) because my mother is in need of her medications. UPS called the store not once but twice asking for an invoice they were supposed to provide from day one and they never sent it. A clerk took the call yesterday and nothing was done. Today UPS called and spoke to Andrew ** and UPS was told both times it was going to be sent. Never happened.
I went and asked very nicely to get this paperwork ASAP to UPS since it was 9pm and the truck was leaving and my package couldn't ship without this invoice. Andrew ** knew the importance of this package because I explained it to him, yet was very rude and told me his system was down and couldn't do anything for me. The systems were not down (confirmed by the clerks on duty that evening). It was just time to clean and close down in an hour and he didn't want to go out of his way. I then asked UPS person who I had on the phone with me if it can be faxed. They said yes.
Again Andrew ** said I needed to pay to fax even though it was the store's fault this package went without the required documents. My daughter worked at that Staples so I know they have a key to override that fax charges. He told me I am not going to use my personal CC and I there is no way to override that charge. "You will have to pay." So I got very upset and yes I insulted him. My mother could end up in the hospital because of Andrew ** for his lack of sympathy and customer service skills. I want this man to get written up and reprimanded. I will not rest until this happens. It's incredible that Staples has people like him managing their stores. I will make sure to keep putting complaints until something is done. I hope this package gets delivered on time. It's my mother's blood pressure medications and she really needs them. If my mother ends up in a hospital due to this situation with Andrew ** I will sue staples.
We had ordered a chair and it had been recalled. Instead of sending us a new chair and picking up the old they wanted to send us a part that we would have to install. I tried to complain to their customer service department. Nobody cares. It has been over 35 days and we still do not have the part and nobody can sit on the chair until it comes in. I will probably have to pay a handyman to try to install the part. I will never buy anything from Staples again.
I don't know why I continue to bother with Staples rebates. It's time consuming and the process is just a pain to track! I had to call Staples for information on the process and the customer service agent I could barely understand then she hung up on me!!
I ordered office supply from Staples on August 3, 2017. Given the fact that I needed it urgently I opted for pick up at a Staples store. As much as it indicated the item was not available for pick within one hour, it was indicated that it will be available the next day August 4 for pick up. Today is August 5 and the item still has not been delivered. Upon calling Staples customer service I am now being informed the item will be delivered to the Staples store on August 7 at the end of the day! Thus, Staples is misleading customers to make orders knowing very well they will not be able to meet the delivery date! So please be warned, if time is of the essence shop somewhere else. I will not be buying anything else from Staples and I will be returning the item. Since it is now obsolete!
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