Dressbarn Reviews

I ordered 4 items. 1 arrived, but was a size 22 (I ordered an 8). Customer Service responded a few times, but then ghosted without a resolution. Two of the remaining 3 items show as shipped, but the tracking information never changes. There has been no communication regarding my 4th item, and I never received it. I attempted to contact Customer Service via both email, but received no response. I attempted to call, but the number was only a recording telling me to call 611. DO NOT DO BUSINESS WITH THIS COMPANY! I wish I would have read these reviews PRIOR to placing an order.

Dressbarn is no longer the reliable online clothing supplier I depended on for years. I feel duped. I ordered 5 pairs of jeans online. The price seemed high but in the past the quality was good and I had no doubt about the fit. I waited a full week for the package to arrive. I got ONE pair, but was charged for FIVE. There was NO NOTICE about a split delivery or a shortage of product so I was completely blindsided. Then I tried on the jeans, or rather, TRIED to try them on. They were marked for my size but I literally could not get over my hips. I am requesting a full refund. It is a very rude shock because they were always so good in the past.

I placed an order 7/24/25. I haven't received it yet. I've sent 4 email inquiries. Every time, I get an AI email response saying they are escalating my request and investigating. The phone number they advertise is not connected. I just want my money back at this point. How is this company still in business?

I wish I could give zero stars. Placed an order July 22. Received email July 23rd order was on its way. Have not received my order as of today August 12th. Multiple inquiries about order status always replied with an automated/AI generated response. USPS tracking # still states they have not received the package. Cannot speak to anyone. When I did request a refund no response at all. While all the inquiries were taking place, I received 2 different emails asking me to review an order I never received! Reported to BBB. And will dispute charge to my credit card.

I would give less than 1 star, if offered! Don’t buy from this company, unless you don’t care about possibly wanting to exchange something. Their BOT is the most worthless bot on the internet, along with their non-existent customer service. Their BOT (upon me making a request to return for a different size) told me I would be receiving an email with return instructions to exchange. I have contacted their BOT 4 times now. The last time, it said my 30 days was up, even though my first request was the day I received my order. I loved their store when it was here and shopped there from the day they opened until the day they closed. But this website?? Awful! I will never buy from them again.

Dressbarn has not been responsive to my request to return a few items. They don't respond except for an AI response when you first make the request. After numerous email to them, they have not responded at all. I won't do business with them in the future.

The customer service is TERRIBLE! I have emailed them twice about returning some poor quality shirts and have not gotten a reply. They only give you 30 days to return something and then they use it up by not replying. I would not recommend buying anything from them. Quality has really gone downhill!

They lack the HONESTY & TRANSPARENCY of the old management. This business is NOT honoring a gift certificate that was issued by the business, when ALL BUSINESSES MUST DO IT even if the business has changed ownership since the certificate was issued (California Civil Code Section 1749.6). DON'T BUY AT THIS COMPANY BECAUSE THEY ARE BREAKING THE LAW.

I enjoyed my shopping experience and found a great selection of fashionable yet reasonably priced apparel. It was simple to look at the newest styles in the store because of its excellent organization. The personnel delivered outstanding customer service and were amiable, accommodating, and knowledgeable. They helped with clothing suggestions, size determination, and seamless checkout.

Do not order from Dressbarn if there is the slightest possibility that you may need to return it. They do not give refunds, only store credits, you are out the shipping charges, and it took OVER 2 MONTHS to process! I initiated a return on Jan. 5, sent a second request for a shipping label on Jan. 13, sent the item back on Jan. 17, requested a status update on Feb. 20 (and received a response that it will be processed “next week”), requested a second status update on Mar. 13 and on Mar. 14 (probably the next day only because I emailed again!) I FINALLY RECEIVED THE CREDIT 9-1/2 WEEKS AFTER I INITIATED THE RETURN. You would think I would have learned my lesson and NOT order something with my store credit that must be tried on but I took a chance. When that item didn’t fit, I had to go through the whole process again.