Dressbarn Reviews

I liked their blouses until Roz and Ali disappeared, this new manufacturer sized down the tops and they do not fit as well as the Roz and Ali. Just last month I placed an order with Dressbarn and I waited 2 weeks looking at my order and having it say it is being processed. I emailed support only to find out that they are out of what I ordered! Now I am waiting to see if they refund my money like they said they would. YIKES! Why didn't they tell me they didn't have the items anymore? (Because I think they lost my order)? And frankly they are out of all of three different tops I ordered, really? Are they going out of business again?

I bought a pair of shorts that fit well, but I am quite offended by the packaging that professed the “love in Faith” as well as “Jesus loves you”. I will never purchase from Dress Barn again.

I have loved Dressbarn jeans in the past, however since they are selling online only now their returns are terrible. I returned all 3 jeans, refunds are only as store credit. I ordered and retired in March, I still have no refund. And I will have to spend all of the money for their product online. Disgusted and dissatisfied!

I have been trying to contact a person in customer service since December. All the responses are the same AI response. There is no phone number to contact. Like many others in reviews, I only received one item from my order. There were to be 2 items. Originally the response was, "You must have missed it in the bag." I sent them a picture of the packing slip listing one item then I started receiving the AI responses. Today I filed a dispute with my credit card company because I was charged for both items. I am done with Dressbarn.

I ordered 4 items. 1 arrived, but was a size 22 (I ordered an 8). Customer Service responded a few times, but then ghosted without a resolution. Two of the remaining 3 items show as shipped, but the tracking information never changes. There has been no communication regarding my 4th item, and I never received it. I attempted to contact Customer Service via both email, but received no response. I attempted to call, but the number was only a recording telling me to call 611. DO NOT DO BUSINESS WITH THIS COMPANY! I wish I would have read these reviews PRIOR to placing an order.

Dressbarn is no longer the reliable online clothing supplier I depended on for years. I feel duped. I ordered 5 pairs of jeans online. The price seemed high but in the past the quality was good and I had no doubt about the fit. I waited a full week for the package to arrive. I got ONE pair, but was charged for FIVE. There was NO NOTICE about a split delivery or a shortage of product so I was completely blindsided. Then I tried on the jeans, or rather, TRIED to try them on. They were marked for my size but I literally could not get over my hips. I am requesting a full refund. It is a very rude shock because they were always so good in the past.

I placed an order 7/24/25. I haven't received it yet. I've sent 4 email inquiries. Every time, I get an AI email response saying they are escalating my request and investigating. The phone number they advertise is not connected. I just want my money back at this point. How is this company still in business?

I wish I could give zero stars. Placed an order July 22. Received email July 23rd order was on its way. Have not received my order as of today August 12th. Multiple inquiries about order status always replied with an automated/AI generated response. USPS tracking # still states they have not received the package. Cannot speak to anyone. When I did request a refund no response at all. While all the inquiries were taking place, I received 2 different emails asking me to review an order I never received! Reported to BBB. And will dispute charge to my credit card.

I would give less than 1 star, if offered! Don’t buy from this company, unless you don’t care about possibly wanting to exchange something. Their BOT is the most worthless bot on the internet, along with their non-existent customer service. Their BOT (upon me making a request to return for a different size) told me I would be receiving an email with return instructions to exchange. I have contacted their BOT 4 times now. The last time, it said my 30 days was up, even though my first request was the day I received my order. I loved their store when it was here and shopped there from the day they opened until the day they closed. But this website?? Awful! I will never buy from them again.

Dressbarn has not been responsive to my request to return a few items. They don't respond except for an AI response when you first make the request. After numerous email to them, they have not responded at all. I won't do business with them in the future.

The customer service is TERRIBLE! I have emailed them twice about returning some poor quality shirts and have not gotten a reply. They only give you 30 days to return something and then they use it up by not replying. I would not recommend buying anything from them. Quality has really gone downhill!

They lack the HONESTY & TRANSPARENCY of the old management. This business is NOT honoring a gift certificate that was issued by the business, when ALL BUSINESSES MUST DO IT even if the business has changed ownership since the certificate was issued (California Civil Code Section 1749.6). DON'T BUY AT THIS COMPANY BECAUSE THEY ARE BREAKING THE LAW.

I enjoyed my shopping experience and found a great selection of fashionable yet reasonably priced apparel. It was simple to look at the newest styles in the store because of its excellent organization. The personnel delivered outstanding customer service and were amiable, accommodating, and knowledgeable. They helped with clothing suggestions, size determination, and seamless checkout.

Do not order from Dressbarn if there is the slightest possibility that you may need to return it. They do not give refunds, only store credits, you are out the shipping charges, and it took OVER 2 MONTHS to process! I initiated a return on Jan. 5, sent a second request for a shipping label on Jan. 13, sent the item back on Jan. 17, requested a status update on Feb. 20 (and received a response that it will be processed “next week”), requested a second status update on Mar. 13 and on Mar. 14 (probably the next day only because I emailed again!) I FINALLY RECEIVED THE CREDIT 9-1/2 WEEKS AFTER I INITIATED THE RETURN. You would think I would have learned my lesson and NOT order something with my store credit that must be tried on but I took a chance. When that item didn’t fit, I had to go through the whole process again.

I ordered two items which ended up being too big. I returned the items as instructed on their website and still waiting on my store credit. I have the tracking which shows my items were returned and received by Dressbarn. There is no phone number available on the website, and I have emailed three times without any responses. Wonder how many other people dressbarn is stealing from. BBB complaint has been filed and next steps to state consumer complaints.

Experience was great. The sales team was extremely helpful, and it made my experience so much better. The product selection is also quite great at this outlet. I just loved it. Everything is very well organized.

Awesome collection with heavy discounts. They provide some amazing products. Moreover the quality of clothes is genuine and they have varieties of collection. Based on the price they are offering it was worth the buy. Highly recommend it!!!

I ordered 3 different pairs of jeans. They did not fit according to the description. I emailed them 6 times before they told me that they had issued a store credit. I specifically told them that I wanted my money returned but they stated that they only offered store credit. Holding customer's money hostage is not good business. I will NEVER shop from this site again and do NOT recommend this online company to anyone!

I made a purchase from Dressbarn that did not fit. When attempting to return it, I was referred to a large document to read basically stating they do not do refunds. I asked to speak to a representative 3 emails ago…No answer. I wouldn’t buy anything from there again.

I have been a customer of Dress Barn for many years and have NEVER had any problems. Until my last purchase - their Customer Service simply doesn't exist these days. I placed an online order - however did not receive one of the tops. I followed their instructions and reported this, included order number and a picture of the invoice.

I ordered a top that was pictured teal and gold. It was described as teal and gold. My order confirmation stated it would be teal and gold. And what showed up? White and gold! I've emailed them twice with no response. I refuse to return it for store credit because I will never shop with them again.

Husband ordered $300.00 + in clothing. All too small. Requested a return label. Promptly returned merchandise. Tracking indicated received. Still no refund or replacement merchandise. Have contacted but are unable to reach a live person. Sent letters, emails and still no response. Guess I am just out that money.

I ordered two items on 1/15. It’s now 3/4 and it hasn’t been shipped. I’ve emailed the company four times and have only ever received an auto response. They’ve updated their promo codes for March, so they appear to still be in business, but the business is to take money without sending out orders, so apparently a scam. It’s appalling that they’ve been allowed to operate this long by just stealing money from customers.

I ordered a dress from Dressbarn back on 1/21 with a delivery date of 1/27. To date, I have not received my order yet. They charged my credit card, so my order is paid in full. I keep sending emails with an only an automated response back to me. Something needs to be done, and dressbarn needs to be held accountable for fraudulent criminal activity. This is so terrible!

I placed an order on 1/20/23. I received my order on 1/24 and 1/28. Two of the tops were too big, so I emailed the company to start a return/exchange. I have emailed the company several times with no response. I have filled out the online form with no response. I have sent a Facebook message with no response. I suspect that many other people are having this issue, as most of the comments on facebook from customers have been deleted. This is a terrible place to do business with and once this matter is handled, I will never order from them again.

On November 29, 2022 I ordered items in the amount of $155.98. A few days after order was placed received an email that it was on back order. To this day, still have not received anything and they were for holiday gifts. I have sent about ten emails to support and an automated email comes back "thank you for contacting DB, we are currently experiencing a high volume of customer inquiries". There is no phone number to contact to get a live person. I have been a DB customer for years and am extremely disappointed! They should be out of business for poor customer service. I do not know at this point how to get my money refunded. Thank you.

I purchased 3 pair of jeans online. 2 pair were too long. I sent them back and they provided me with a store credit for $27.00 which is for one pair of jeans minus the rip off postage they charge. I SENT TWO BACK. I have sent 3 emails asking for the accounting of my "store credit" (which I do not want) and I continue to get this email that says they are terribly busy and are taking requests in order of receipt. I sent these jeans back on December 10th. I think I should at least have a response by now. I used to spend a lot of money at these stores. Dressbarn has lost this customer for good. I would give it a big zero if I could.

Dressbarn is just stealing from its customers at this point. I still have not received items from a Nov. 13 order. After trying to message, email, call regularly about this, figured leaving a review could be the only way to get an answer. I would like a full refund of actual money - not store credit. Some of the items aren't even available anymore on the website. My order number is **.

I have been waiting over a month for an item from my order to arrive with no communication from the company. I have tried to call and that was pointless.. still waiting on a response to my email from 2 weeks ago..

I ordered a dress initially and it didn't look nearly high quality enough to be worth the $185 they were claiming it was - so I returned it. After having to pay $10 to return the item I used my STORE CREDIT (no real refunds allowed) to buy more items that seemed like safer bets. All of them came in poorly sized (inaccurate or missing size charts from the website) or broken. I asked for a real refund cos at this point - I didn't trust them to make a quality item. I was told I'd be refunded and sent the items back (worth $84$). Despite the items being broken - I was only refunded half the amount IN STORE CREDIT. At this point they've scammed me out of so much money and customer service is IMPOSSIBLE to deal with. 90% of their products can be found on other sites much cheaper. DO NOT BUY FROM THEM.

Since Dressbarn closed their stores, ordering from their web store has been horrible. Clothing not sized as described. And returning something is taking months to get just a credit back. Can't call, chat is virtual and email reply is taking weeks - absolutely horrible. Will not ever use them again once I use up my credit, if I ever get it.

I figured I'd try them. Ordered 2 different sizes/colors of same outfit for my mom in September for my son's wedding at the end of October. I was immediately contacted that 1 was delayed by vendor. Nope, can't do that because these are for a wedding. They offered a gift card! I emailed them that a gc was NOT acceptable when it's a vendor issue and to just cancel the whole order. Took some fighting but I got the refund for the delayed outfit. However, they still sent the 2nd one anyway. The 2nd outfit was not acceptable so emailed for return authorization. I had to email 3 times before I got it. I sent the outfit back in unworn, new condition with tags still attached and heard nothing for 2 weeks. Emailed twice with no answer. Checked tracking, shows package was received by them and still had to email twice more. They tried to say I was already refunded!!! By now I'm livid.

You can only contact Dressbarn via email. I have been going back-and-forth with them for weeks. I placed an order on October 20. One item finally showed up on November 12. I requested a refund for the other item that hasn’t shipped. Their site confirms this but they keep saying the item was received. I’ve gotten nowhere. Do not shop with them. I’ve paid for merchandise that I don’t have.

Do not shop here unless you know exactly what you're getting will fit or be what you want. They do not do refunds, only store credits. I ordered two shirts that were too short on me, so a different size wouldn't have mattered. They wouldn't give me a refund - said I had to return the shirts and then it would be under review from their manager. Zero response, and then was sent a giftcard. Can't use it if their clothes are too short on me. It's absolutely ridiculous for them to not offer refunds.

I ordered to of the same dress in different sizes and both were so small on bottom half you cannot get over your head. I then got Covid and was too sick to return within the 30 day timeframe. I started emailing them only 3 days past the 30 day mark, but they can take up to 3 days to get back to you. I have also called and they will not budge on the 30 day mark even if you were on your death bed. DO NOT BUY FROM THEM!!!!

Ordered a pair of denim jeans. Size 10. Jeans fit like a size 20. Tried to exchange, but it was over 30 days. Denied. Dressbarn asks customers to be patient due to COVID yet they have no understanding of how busy people can be WORKING during a pandemic, especially as a First Responder. No respect for their customers or hard working BUSY people. I will be spending my hard earned wages elsewhere. RIP customer service.

I ordered a dress online 7/2. Immediately afterwards, my credit card was hacked. Never received a shipping confirmation. Multiple calls and emails. They cannot fulfill the order. They promised in an email that credit would return to my card. More multiple calls and emails lasting months. Finally they offered a gift card for a return. It was NOT a return. They failed to fulfill the order. Do Not want or accept a gift card. Want my order refunded to my card.

I ordered a dress for a wedding, it was the wrong size, tried calling them for a refund and they would only honor a credit. I had to call them 3 months later to ask for my credit. They forgot to note they received the return. So they then honored a return through my email. That didn't work. Called back and they re-issued a card. Now they will not honor any discounts unless I purchase their 9.99 monthly subscription. Called customer service, the guy on the other end of the phone, had broken English. So very hard to understand and it was so loud where he was working that he said he could not help me because he couldn't hear me!! Just trying to use up a credit, it's been the worst experience in retail EVER!

Ordered two dresses, which were very expensive (in my opinion), they were shipped from overseas (Indonesia), directly to me, have tags that state handmade and are not even close to the size I ordered. I am not wasting my time returning because I do not want a store credit, no need to get more crap.

DO NOT USE THIS COMPANY!! I purchased three pairs of shorts from the online store believing I could return them online or in the store. Well, there are no stores any longer. It took 4 weeks to receive, the material and workmanship was cheap and the fit was not accurate. THIS IS NOT DRESSBARN. There was not return address or label to return the items and no phone number to customer service. I used the online chat and email and never heard anything back. They have a "strict" return policy for only a limited time so I took a chance and found an address online and returned with tracking and signature required. I had to pay $20 for return shipping. Fast forward to two weeks after the package was signed for and received....I only received a store credit!! This company, whoever they are, do not issue credit card refunds. I'm out nearly $100 from this sham company. Do not use.