Dressbarn

I purchased 5 tops online and paid with PayPal. I decided that 2 were a good color on me, so I took my return to a store and was told I could only get a store credit because I paid with PayPal or I could mail it back. Return policy states to print up a prepaid return label. They deducted $6.95 for each item to pay for the shipping with this process. The other option was to fill out a form and pay my own postage. The form asked for many details which made no sense when the return item information was on the front of this form. The whole process was so annoying that I return all 5 items because I wanted nothing to do with Dressbarn.

Bought a Christmas gift for someone in November, 2018. Didn't fit the recipient so I had to return it. Was told I could not return it because I was 2 days over the return date. Every other store in the area has a longer return policy for Christmas gifts, but not Dress Barn. No exceptions. I have been a Dress Barn customer for decades but after this rotten experience I will never buy anything from them again. Buyer beware from this place!

Purchased two pairs of jeans from Dress Barn online. Jeans did not fit, of course they change their sizing or styles from one year to another. Tried to return the jeans to my local Dress Barn. They would not take them because I purchased them online using PayPal. Tried to find a return label on their website, could not find it. Sooo, packed the jeans, went to my local PacMail to return them and paid $17.00+ for shipping. Dress Barn received the package, but deducted $6.95 from my refund. Guess they never bothered to look at the label to see it was not their return label!! Contacted Dress Barn and they are willing to refund $6.95 which they should not have taken in the first place. Horrible business. Will never shop there again!

I have unsubscribed from Dressbarn email multiple times. I have contacted “customer service” multiple times requesting the deluge of unwanted emails from Dressbarn stop. I continue to receive 1-2 emails per day. This has been going on for 6 months. I want the email madness to stop. I did not subscribe to receive advertising emails and do not want them. Why has Customer Service not complied with my request. They did respond saying the emails would stop, but this has not been the case.

I got a bill for an item that I returned a Dressbarn 321 store. Located at 510 Hempstead Turnpike. West Hempstead. Instead of getting a return receipt the dependent gave me a temporary shopping pass indicating that the amount was credited to my account. Month after I got a bill for $59.99. The amount was supposed to be credited to my account. When I call customer services they indicating transaction was never done. Then I went to the store. They indicating without return receipt they don't do anything. According to them no cameras at the store. Not able to speak with dependent that attended me that day. What could I do if I did not get any other receipt but one mentioned above. My mistake I trusted the dependent that day. I feel that I went to 321 Dressbarn store to get robbed by one of dependents.

Purchased a pair of these jeans 2 years ago. Love them. Recently returned and got 2 more pair. Put a pair on and the front pockets are only 2" deep. Cannot put anything in them, it falls out. My original pair NOT like this. What goes? This is crappy. Can't carry phone, keys, or anything in front. Fits well but this feature is bull crap. Had to sew in extended pockets to make full size!!!

I bought a dress. Paid 40$ for it plus tax and shipping. Totaling 56$. They only refunded me 35$ back. Charged me shipping costs and tax out of my refund. When I had to pay 7$ to ship it back!! Never again!!

Do NOT shop at the Dressbarn in Winter Gardens FL. The staff this Saturday were disrespectful and insulting. To top it off, I ordered 2 shirts online on a Sunday, I needed them for an event on the following Friday so thinking shipping would be fast, I had them sent to this store, which is the closest to where I live, about 30-40 minute drive. Loved one of the shirts so much that I decided to go the Wednesday before the arrival date to try them on. The staff that day were amazing, I explained my situation and they were very helpful. Found me tons of items to try and ended up buying like 10 items more. I was assured that when the online order arrived, I would be able to return the shirt I re-purchased.

I can't believe all the crappy reviews I am reading. I have been shopping here for years both online and off. I have never once had a problem returning any item, I have never once had a problem with any customer service representative, everyone I have dealt with was polite and wanted to make the customer happy. The clothing fits true to size (which I can't say for many other places), the styles are fresh. I always find something when I shop with Dressbarn. They have great sales and monthly coupons sent out via mail, email and text. I would have given 5 stars but I do prefer to shop for clothing made in the USA these days.

I went into a Dressbarn store and 50% of the store is plus sizes... about 35% of store is regular sizes and a small 15% petite sizes... The same styles in the plus size cost $5 to $10 more. This is discrimination to plus size women. They sell more plus sizes than regular or petite so the argument that it is a specialty size is not that accurate, they are taking advantage of plus size women... This is appalling!

On 4/4/18 while traveling for a conference I used the hotel laundry facility to do a load of laundry. I was traveling light and had brought a black and tan pair of Dressbarn pants knowing that I could mix and match for the week. Both pairs of pants shrunk causing me to take a cab to a local store and spend money purchasing new pants to get through the remainder of the conference. On 4/5/18, I called customer service to return or replace the pants. I explained that there was no indication on the tag that shrinkage may occur and was very disappointing that the product had let me down. I was read a scripted response from a call center employee and she was unwilling to deviate from her script to offer me any assistance. The return policy states that returns can be made within 60 days (I purchased them on Feb 19th) so, I am well within the 60 days however, because they had been worn and the tags removed, I was not able to return them.

I purchased a gift card for my Daughter Birthday... Mar. 6. I called their customer service... And told them this is Mar. 8. that my daughter still has not received her e-gift card from me in her email. If I mailed her a gift card by postal service she would have received it by now. I won't be using Dressbarn for their gift cards anymore.

I wish I could give the zero stars, I ordered a dress in September 2017 and returned it BUT as of the end of the year 2017 I still have NOT gotten my refund from this establishment!! They are crooks and have kept my $46.01 and there is nothing I can do about it!!!

I have purchased a lot of nice things from Dressbarn but found that a pair of pants I had bought were not going to work for me. I took them back to the store and explained to the person helping me that I had tried them on twice and realized I was not happy with them and wouldn't wear them. She had a distrustful attitude toward me from the get-go. The first thing she asked, in not a very nice way, was if I had worn them. I told her I had not. She then said she could not take them back because the tags were off. I had a receipt and I did not see how I could not return them if I had the receipt.

I was in this store Saturday evening May 7, 2016. Me and my girlfriend was the only ** people in the store between 6:45-7:00 pm. The manager followed us around the whole time and when we didn't see a dress to buy my girlfriend's grandmother for Mother's Day the manager met us at the door and stood in front of it and said "May I help you." I told her the plus size really didn't have what we were looking for and as she opened the door for us she got close up on me and looked in my bag that I had bought at another store assuming with her actions we had stolen something and put it in my bag.

First let me say I don't shop anywhere else but Dressbarn, not anymore. I bought a pair of black crop pants. I wore them twice and I felt something weird and I noticed that the whole inside of the leg was shredding. I went back to the San Dimas store in CA. I picked up another pair just like it to do an exchange. The manager said (we don't take back damaged items). I said I only wore them twice and she repeated herself. I said "I heard you might be closing" and she said "yes probably" and then discarded me and walked away. I can tell you that I shopped there so much they knew my name. I am going to call corporate. What really made me angry was her disrespect for me. I spent $40.00 on these pants.

I am a crossdressing man who has had wonderful experiences trying on dresses and skirts at a local Dressbarn store. I call the store ahead of time and give the manager the SKU numbers and sizes of the dresses, skirts and tops I want to try on. She then sets up a dressing room with these items so that I don't have to be embarrassed in picking these items off the rack. I just look for the manager and she directs me to the dressing room which is ready for me. I can't explain just how much less stressful that makes it for me when I get to the store.

I have been a loyal and active customer of Dressbarn for almost 10 years. What happened today was the only bad experience I have ever had at Dressbarn. I have never had any problems with the store I shop at in Laurel, MD, but today was so surprising and made me rethink the value they place on customer relations.

I've shopped at Dressbarn on various occasions in the stores, but in April I decided to order two dresses online through their website. I thought I was getting a deal when the shipping charges were free; however, it took three weeks for me to get the items. I bought items from two other stores through their websites at the same time; their shipping fees were also free; but I received those items within 7 days of order. Gladly I wasn't in any hurry for the items; however, I didn't like the dresses and had to return them. Here's where the problem began.

I'm shocked at the negative reviews for Dressbarn. I've been shopping at DressBarn since they opened a store at the Outlets in Jackson, NJ. I have no complaints. The employees at this store are wonderful and very helpful. I guess that NOT all stores have wonderful employees. If you go to one that has awful employees you should try another store. I have been happy with my purchases and when I have returns, it's never been a problem. Customers that do have problems should contact headquarters so that they can replace the bad employees.

Myself and my mother are always buying items from Dressbarn. All of our clothing plus shoes, sunglasses, jewelry, purses, and misc items. We are treated with respect by management and all staff. We have never had trouble with any returns including returns for online shopping. The clothes are extremely well made. No faulty hems, zippers, buttons, the fabrics stay the same colors and texture. We are long time buyers and very rarely shop elsewhere. The mall stores are over priced in comparison. My question to the shopper with the faulty zipper is "Why did you buy an item in the wrong size that you knew had a zipper issue? Use some common sense please and don't complain when you don't!"

The DressBarn in Countryside, Illinois appears to have nice styles and huge variety, bought a quilted fall coat. When I tried on my size, the zipper split. So I decided to buy the coat but picked out another one same style, thought it was just a fluke of that particular coat. Well I wore it, and the zipper split. I promptly return (store credit as no tags) and ooohhh did I get first degree. They looked it over & over, said I wore it. I never denied I wore it. I said zipper is cheap and it splits. They said they would have to give to thrift store. I said, "you are giving a cheap coat to thrift store?" Guess I'll have to go back and use store credit but after that no way will I shop there.

Sorry about caps, but I can type faster when my hands hurt. So my 1st encounter with Dressbarn was I had gotta a pair of capri pants as a gift wrong size. So this past July I had been refurbishing a bureau so when I went to Dressbarn I looked a little darby. So ok, I walk in, go to the counter & the lady calls a so called manager. What this woman said to me, made me feel like Julia Roberts in her shopping scene from pretty women. She made me feel dirty, cheap & not worthy of her time. So I turned to leave & I hear scumbag ** & laughter coming from where I just was. That was just my 1st encounter. I have several more, but I think I will contact corp office via registered mail & maybe a lawsuit. So I can give you many names for customer agents. Louise, Emily, Allison, 3 of them, Denise, Debbie, Esther, and more

Online ordering is impossible. I have been trying all day to place an order for 2 shrugs. Each time my order has not gone through. Waste of time. Will take my business, and my MONEY elsewhere. Bye-bye Dress Barn!!!

This is my first time writing a review as to clothing. I thought I had finally found a store that had my style of clothing. This summer I purchased approximately 6-7 tops at DressBarn and I received many compliments on them. The problem is after a few washings the stitching around the neck, sleeves, hem, etc. started unraveling. Rather than pay extra money to a seamstress to repair the tops, I gave them to a thrift store and cut my losses. I had no receipts to return the tops to the store. My last purchase at DressBarn was skinny jeans, that I love, but I'm concerned the jeans may fall apart after a few washings. Sad to say, I doubt if I will buy any future clothing at DressBarn. It's too bad because I do love the styles but the quality is poor.

I walked into a meeting today and, as usual, someone commented on my outfit. They LOVED new black wide-leg trousers and the cream colored shirt with black bows on it. My response, Dress Barn! My colleague said, "Seriously, that is all you ever say. You should be a spokesperson!" While I may not be spokesperson-worthy, as someone who works in publicity, I know that it is uncommon for people to reach out with positive feedback about any given company. With this in mind, I thought you may want to hear from literally your number one fan.

I went to the Dressbarn in Moreno Valley, CA and was treated rudely and discriminated against. There was only one other customer, yet Araceli, the Hispanic clerk said "I'll take your stuff up by the cash register". I've shopped there before and they kindly offer to "start a dressing room". I was in jeans and had a larger than average purse. I realize she thought I was going to steal!! When I waited for her to retrieve my items so that I could try them on, she was too busy having a conversation with another employee. She knew there were no customers using the fitting room. I probably make 4-5 x's her income and don't steal! I will never shop at a Dressbarn again. I felt uncomfortable.

After shopping about 10 days early, I returned to the store to pick up a special order of pants and to return a pair of pants that was a poor fit. Was IMMEDIATELY accused of having worn the pants -- with tags -- that I was attempting to return. Associate was rude and couldn't deal with my indignation so summoned her manager. The manager asked me, (and I quote), "Are you the one that is making my employee stressed?" She went on to insinuate that there was cat hair on the pants. There wasn't. What a pair (not the pants, the DressBarn employees). I can see from the other reviews that poor customer service is a hallmark of DressBarn. I shopped there for years BUT had never attempted to return anything. Like the other complaint reviews, it was the utter rudeness of the associates that was the kicker. Be advised, that is all I can say.

I purchased an item at Dressbarn that I decided not to keep and never even wore it. I went back the very next day to return the item. When I took the item out of the bag, I somehow lost the tags that were not attached any longer. I told the lady at the counter that they must have fallen out at home or in my car that I would look for them and bring them back. The lady said that they could not take them back because even if I found the tags, they were not still attached to the garment and it was policy not to take them back unless the tags were still attached. I explained to the lady that the tags had fallen off the item when I tried them on in the dressing room the day before and that the lady who cashed me out said it wasn't a problem and just scanned the price and threw the loose tags in the bag with the item.

I use to love going to Dressbarn getting outfits for work, but there's a young lady who's always very rude (Marquita). So I will not continue to shop where I constantly get attitude.