Dressbarn Reviews

The customer service is TERRIBLE! I have emailed them twice about returning some poor quality shirts and have not gotten a reply. They only give you 30 days to return something and then they use it up by not replying. I would not recommend buying anything from them. Quality has really gone downhill!

They lack the HONESTY & TRANSPARENCY of the old management. This business is NOT honoring a gift certificate that was issued by the business, when ALL BUSINESSES MUST DO IT even if the business has changed ownership since the certificate was issued (California Civil Code Section 1749.6). DON'T BUY AT THIS COMPANY BECAUSE THEY ARE BREAKING THE LAW.

I enjoyed my shopping experience and found a great selection of fashionable yet reasonably priced apparel. It was simple to look at the newest styles in the store because of its excellent organization. The personnel delivered outstanding customer service and were amiable, accommodating, and knowledgeable. They helped with clothing suggestions, size determination, and seamless checkout.

Do not order from Dressbarn if there is the slightest possibility that you may need to return it. They do not give refunds, only store credits, you are out the shipping charges, and it took OVER 2 MONTHS to process! I initiated a return on Jan. 5, sent a second request for a shipping label on Jan. 13, sent the item back on Jan. 17, requested a status update on Feb. 20 (and received a response that it will be processed “next week”), requested a second status update on Mar. 13 and on Mar. 14 (probably the next day only because I emailed again!) I FINALLY RECEIVED THE CREDIT 9-1/2 WEEKS AFTER I INITIATED THE RETURN. You would think I would have learned my lesson and NOT order something with my store credit that must be tried on but I took a chance. When that item didn’t fit, I had to go through the whole process again.

I ordered two items which ended up being too big. I returned the items as instructed on their website and still waiting on my store credit. I have the tracking which shows my items were returned and received by Dressbarn. There is no phone number available on the website, and I have emailed three times without any responses. Wonder how many other people dressbarn is stealing from. BBB complaint has been filed and next steps to state consumer complaints.

Experience was great. The sales team was extremely helpful, and it made my experience so much better. The product selection is also quite great at this outlet. I just loved it. Everything is very well organized.

Awesome collection with heavy discounts. They provide some amazing products. Moreover the quality of clothes is genuine and they have varieties of collection. Based on the price they are offering it was worth the buy. Highly recommend it!!!

I ordered 3 different pairs of jeans. They did not fit according to the description. I emailed them 6 times before they told me that they had issued a store credit. I specifically told them that I wanted my money returned but they stated that they only offered store credit. Holding customer's money hostage is not good business. I will NEVER shop from this site again and do NOT recommend this online company to anyone!

I made a purchase from Dressbarn that did not fit. When attempting to return it, I was referred to a large document to read basically stating they do not do refunds. I asked to speak to a representative 3 emails ago…No answer. I wouldn’t buy anything from there again.

I have been a customer of Dress Barn for many years and have NEVER had any problems. Until my last purchase - their Customer Service simply doesn't exist these days. I placed an online order - however did not receive one of the tops. I followed their instructions and reported this, included order number and a picture of the invoice.