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Reviewed March 28, 2023
I ordered a top that was pictured teal and gold. It was described as teal and gold. My order confirmation stated it would be teal and gold. And what showed up? White and gold! I've emailed them twice with no response. I refuse to return it for store credit because I will never shop with them again.
Reviewed March 9, 2023
Husband ordered $300.00 + in clothing. All too small. Requested a return label. Promptly returned merchandise. Tracking indicated received. Still no refund or replacement merchandise. Have contacted but are unable to reach a live person. Sent letters, emails and still no response. Guess I am just out that money.
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Reviewed March 4, 2023
I ordered two items on 1/15. It’s now 3/4 and it hasn’t been shipped. I’ve emailed the company four times and have only ever received an auto response. They’ve updated their promo codes for March, so they appear to still be in business, but the business is to take money without sending out orders, so apparently a scam. It’s appalling that they’ve been allowed to operate this long by just stealing money from customers.
Reviewed March 1, 2023
I ordered a dress from Dressbarn back on 1/21 with a delivery date of 1/27. To date, I have not received my order yet. They charged my credit card, so my order is paid in full. I keep sending emails with an only an automated response back to me. Something needs to be done, and dressbarn needs to be held accountable for fraudulent criminal activity. This is so terrible!
Reviewed Feb. 15, 2023
I placed an order on 1/20/23. I received my order on 1/24 and 1/28. Two of the tops were too big, so I emailed the company to start a return/exchange. I have emailed the company several times with no response. I have filled out the online form with no response. I have sent a Facebook message with no response. I suspect that many other people are having this issue, as most of the comments on facebook from customers have been deleted. This is a terrible place to do business with and once this matter is handled, I will never order from them again.
Reviewed Feb. 1, 2023
On November 29, 2022 I ordered items in the amount of $155.98. A few days after order was placed received an email that it was on back order. To this day, still have not received anything and they were for holiday gifts. I have sent about ten emails to support and an automated email comes back "thank you for contacting DB, we are currently experiencing a high volume of customer inquiries". There is no phone number to contact to get a live person. I have been a DB customer for years and am extremely disappointed! They should be out of business for poor customer service. I do not know at this point how to get my money refunded. Thank you.
Reviewed Jan. 19, 2023
I purchased 3 pair of jeans online. 2 pair were too long. I sent them back and they provided me with a store credit for $27.00 which is for one pair of jeans minus the rip off postage they charge. I SENT TWO BACK. I have sent 3 emails asking for the accounting of my "store credit" (which I do not want) and I continue to get this email that says they are terribly busy and are taking requests in order of receipt. I sent these jeans back on December 10th. I think I should at least have a response by now. I used to spend a lot of money at these stores. Dressbarn has lost this customer for good. I would give it a big zero if I could.
Reviewed Dec. 29, 2022
Dressbarn is just stealing from its customers at this point. I still have not received items from a Nov. 13 order. After trying to message, email, call regularly about this, figured leaving a review could be the only way to get an answer. I would like a full refund of actual money - not store credit. Some of the items aren't even available anymore on the website. My order number is **.
Reviewed Dec. 13, 2022
I have been waiting over a month for an item from my order to arrive with no communication from the company. I have tried to call and that was pointless.. still waiting on a response to my email from 2 weeks ago..
Reviewed Dec. 8, 2022
I ordered a dress initially and it didn't look nearly high quality enough to be worth the $185 they were claiming it was - so I returned it. After having to pay $10 to return the item I used my STORE CREDIT (no real refunds allowed) to buy more items that seemed like safer bets. All of them came in poorly sized (inaccurate or missing size charts from the website) or broken. I asked for a real refund cos at this point - I didn't trust them to make a quality item. I was told I'd be refunded and sent the items back (worth $84$). Despite the items being broken - I was only refunded half the amount IN STORE CREDIT. At this point they've scammed me out of so much money and customer service is IMPOSSIBLE to deal with. 90% of their products can be found on other sites much cheaper. DO NOT BUY FROM THEM.
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