Dressbarn Reviews

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Dressbarn Reviews

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    How do I know I can trust these reviews about Dressbarn?
    • 4,459,484 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed May 24, 2024

    Do not order from Dressbarn if there is the slightest possibility that you may need to return it. They do not give refunds, only store credits, you are out the shipping charges, and it took OVER 2 MONTHS to process! I initiated a return on Jan. 5, sent a second request for a shipping label on Jan. 13, sent the item back on Jan. 17, requested a status update on Feb. 20 (and received a response that it will be processed “next week”), requested a second status update on Mar. 13 and on Mar. 14 (probably the next day only because I emailed again!) I FINALLY RECEIVED THE CREDIT 9-1/2 WEEKS AFTER I INITIATED THE RETURN. You would think I would have learned my lesson and NOT order something with my store credit that must be tried on but I took a chance. When that item didn’t fit, I had to go through the whole process again.

    On April 9, I initiated the return of that item and two emails and 5 weeks later, I finally received my store credit (again, less shipping so I kept losing money with each transaction). This time I ordered an inexpensive pair of earrings so that my store credit would also cover shipping. I still have a $4 credit, which I will be forfeiting. It’s really a shame because I do like their merchandise and always found something I wanted when I went into their brick and mortar store that closed.

    Customer ServiceOnline & App

    Reviewed April 28, 2024

    I ordered two items which ended up being too big. I returned the items as instructed on their website and still waiting on my store credit. I have the tracking which shows my items were returned and received by Dressbarn. There is no phone number available on the website, and I have emailed three times without any responses. Wonder how many other people dressbarn is stealing from. BBB complaint has been filed and next steps to state consumer complaints.

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      Reviewed April 19, 2024

      Experience was great. The sales team was extremely helpful, and it made my experience so much better. The product selection is also quite great at this outlet. I just loved it. Everything is very well organized.

      Sales & MarketingPrice

      Reviewed March 14, 2024

      Awesome collection with heavy discounts. They provide some amazing products. Moreover the quality of clothes is genuine and they have varieties of collection. Based on the price they are offering it was worth the buy. Highly recommend it!!!

      Reviewed Jan. 10, 2024

      I ordered 3 different pairs of jeans. They did not fit according to the description. I emailed them 6 times before they told me that they had issued a store credit. I specifically told them that I wanted my money returned but they stated that they only offered store credit. Holding customer's money hostage is not good business. I will NEVER shop from this site again and do NOT recommend this online company to anyone!

      Customer ServiceStaff

      Reviewed Jan. 6, 2024

      I made a purchase from Dressbarn that did not fit. When attempting to return it, I was referred to a large document to read basically stating they do not do refunds. I asked to speak to a representative 3 emails ago…No answer. I wouldn’t buy anything from there again.

      Customer Service

      Reviewed Oct. 21, 2023

      I have been a customer of Dress Barn for many years and have NEVER had any problems. Until my last purchase - their Customer Service simply doesn't exist these days. I placed an online order - however did not receive one of the tops. I followed their instructions and reported this, included order number and a picture of the invoice.

      I received an initial acknowledgement approximately 2 weeks later with a request for another picture, which I provided within 24 hours of the request. From that point on - no communication whatsoever. I sent several emails, asking for someone to contact me. Still nothing. I requested via email for a manager to contact me. Still nothing... finally after 4 months and several emails.... I received an email - no apology just an email stating "We will give you a store credit for the missing item."

      I would have rather received a credit to my payment method, but that was NOT an option. I will use this credit and NEVER shop Dress Barn again - I'm sad to see how this Company has changed. It is sad to see another established business change their standards to such a low level - I can't imagine they will remain in business much longer.

      Customer Service

      Reviewed March 28, 2023

      I ordered a top that was pictured teal and gold. It was described as teal and gold. My order confirmation stated it would be teal and gold. And what showed up? White and gold! I've emailed them twice with no response. I refuse to return it for store credit because I will never shop with them again.

      Customer ServiceStaff

      Reviewed March 9, 2023

      Husband ordered $300.00 + in clothing. All too small. Requested a return label. Promptly returned merchandise. Tracking indicated received. Still no refund or replacement merchandise. Have contacted but are unable to reach a live person. Sent letters, emails and still no response. Guess I am just out that money.

      Customer ServiceSales & Marketing

      Reviewed March 4, 2023

      I ordered two items on 1/15. It’s now 3/4 and it hasn’t been shipped. I’ve emailed the company four times and have only ever received an auto response. They’ve updated their promo codes for March, so they appear to still be in business, but the business is to take money without sending out orders, so apparently a scam. It’s appalling that they’ve been allowed to operate this long by just stealing money from customers.

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