Dressbarn

On 4/4/18 while traveling for a conference I used the hotel laundry facility to do a load of laundry. I was traveling light and had brought a black and tan pair of Dressbarn pants knowing that I could mix and match for the week. Both pairs of pants shrunk causing me to take a cab to a local store and spend money purchasing new pants to get through the remainder of the conference. On 4/5/18, I called customer service to return or replace the pants. I explained that there was no indication on the tag that shrinkage may occur and was very disappointing that the product had let me down. I was read a scripted response from a call center employee and she was unwilling to deviate from her script to offer me any assistance. The return policy states that returns can be made within 60 days (I purchased them on Feb 19th) so, I am well within the 60 days however, because they had been worn and the tags removed, I was not able to return them.

I purchased a gift card for my Daughter Birthday... Mar. 6. I called their customer service... And told them this is Mar. 8. that my daughter still has not received her e-gift card from me in her email. If I mailed her a gift card by postal service she would have received it by now. I won't be using Dressbarn for their gift cards anymore.

I wish I could give the zero stars, I ordered a dress in September 2017 and returned it BUT as of the end of the year 2017 I still have NOT gotten my refund from this establishment!! They are crooks and have kept my $46.01 and there is nothing I can do about it!!!

I have purchased a lot of nice things from Dressbarn but found that a pair of pants I had bought were not going to work for me. I took them back to the store and explained to the person helping me that I had tried them on twice and realized I was not happy with them and wouldn't wear them. She had a distrustful attitude toward me from the get-go. The first thing she asked, in not a very nice way, was if I had worn them. I told her I had not. She then said she could not take them back because the tags were off. I had a receipt and I did not see how I could not return them if I had the receipt.

I was in this store Saturday evening May 7, 2016. Me and my girlfriend was the only ** people in the store between 6:45-7:00 pm. The manager followed us around the whole time and when we didn't see a dress to buy my girlfriend's grandmother for Mother's Day the manager met us at the door and stood in front of it and said "May I help you." I told her the plus size really didn't have what we were looking for and as she opened the door for us she got close up on me and looked in my bag that I had bought at another store assuming with her actions we had stolen something and put it in my bag.

First let me say I don't shop anywhere else but Dressbarn, not anymore. I bought a pair of black crop pants. I wore them twice and I felt something weird and I noticed that the whole inside of the leg was shredding. I went back to the San Dimas store in CA. I picked up another pair just like it to do an exchange. The manager said (we don't take back damaged items). I said I only wore them twice and she repeated herself. I said "I heard you might be closing" and she said "yes probably" and then discarded me and walked away. I can tell you that I shopped there so much they knew my name. I am going to call corporate. What really made me angry was her disrespect for me. I spent $40.00 on these pants.

I am a crossdressing man who has had wonderful experiences trying on dresses and skirts at a local Dressbarn store. I call the store ahead of time and give the manager the SKU numbers and sizes of the dresses, skirts and tops I want to try on. She then sets up a dressing room with these items so that I don't have to be embarrassed in picking these items off the rack. I just look for the manager and she directs me to the dressing room which is ready for me. I can't explain just how much less stressful that makes it for me when I get to the store.

I have been a loyal and active customer of Dressbarn for almost 10 years. What happened today was the only bad experience I have ever had at Dressbarn. I have never had any problems with the store I shop at in Laurel, MD, but today was so surprising and made me rethink the value they place on customer relations.

I've shopped at Dressbarn on various occasions in the stores, but in April I decided to order two dresses online through their website. I thought I was getting a deal when the shipping charges were free; however, it took three weeks for me to get the items. I bought items from two other stores through their websites at the same time; their shipping fees were also free; but I received those items within 7 days of order. Gladly I wasn't in any hurry for the items; however, I didn't like the dresses and had to return them. Here's where the problem began.

I'm shocked at the negative reviews for Dressbarn. I've been shopping at DressBarn since they opened a store at the Outlets in Jackson, NJ. I have no complaints. The employees at this store are wonderful and very helpful. I guess that NOT all stores have wonderful employees. If you go to one that has awful employees you should try another store. I have been happy with my purchases and when I have returns, it's never been a problem. Customers that do have problems should contact headquarters so that they can replace the bad employees.

Myself and my mother are always buying items from Dressbarn. All of our clothing plus shoes, sunglasses, jewelry, purses, and misc items. We are treated with respect by management and all staff. We have never had trouble with any returns including returns for online shopping. The clothes are extremely well made. No faulty hems, zippers, buttons, the fabrics stay the same colors and texture. We are long time buyers and very rarely shop elsewhere. The mall stores are over priced in comparison. My question to the shopper with the faulty zipper is "Why did you buy an item in the wrong size that you knew had a zipper issue? Use some common sense please and don't complain when you don't!"

The DressBarn in Countryside, Illinois appears to have nice styles and huge variety, bought a quilted fall coat. When I tried on my size, the zipper split. So I decided to buy the coat but picked out another one same style, thought it was just a fluke of that particular coat. Well I wore it, and the zipper split. I promptly return (store credit as no tags) and ooohhh did I get first degree. They looked it over & over, said I wore it. I never denied I wore it. I said zipper is cheap and it splits. They said they would have to give to thrift store. I said, "you are giving a cheap coat to thrift store?" Guess I'll have to go back and use store credit but after that no way will I shop there.

Sorry about caps, but I can type faster when my hands hurt. So my 1st encounter with Dressbarn was I had gotta a pair of capri pants as a gift wrong size. So this past July I had been refurbishing a bureau so when I went to Dressbarn I looked a little darby. So ok, I walk in, go to the counter & the lady calls a so called manager. What this woman said to me, made me feel like Julia Roberts in her shopping scene from pretty women. She made me feel dirty, cheap & not worthy of her time. So I turned to leave & I hear scumbag ** & laughter coming from where I just was. That was just my 1st encounter. I have several more, but I think I will contact corp office via registered mail & maybe a lawsuit. So I can give you many names for customer agents. Louise, Emily, Allison, 3 of them, Denise, Debbie, Esther, and more

Online ordering is impossible. I have been trying all day to place an order for 2 shrugs. Each time my order has not gone through. Waste of time. Will take my business, and my MONEY elsewhere. Bye-bye Dress Barn!!!

This is my first time writing a review as to clothing. I thought I had finally found a store that had my style of clothing. This summer I purchased approximately 6-7 tops at DressBarn and I received many compliments on them. The problem is after a few washings the stitching around the neck, sleeves, hem, etc. started unraveling. Rather than pay extra money to a seamstress to repair the tops, I gave them to a thrift store and cut my losses. I had no receipts to return the tops to the store. My last purchase at DressBarn was skinny jeans, that I love, but I'm concerned the jeans may fall apart after a few washings. Sad to say, I doubt if I will buy any future clothing at DressBarn. It's too bad because I do love the styles but the quality is poor.

I walked into a meeting today and, as usual, someone commented on my outfit. They LOVED new black wide-leg trousers and the cream colored shirt with black bows on it. My response, Dress Barn! My colleague said, "Seriously, that is all you ever say. You should be a spokesperson!" While I may not be spokesperson-worthy, as someone who works in publicity, I know that it is uncommon for people to reach out with positive feedback about any given company. With this in mind, I thought you may want to hear from literally your number one fan.

I went to the Dressbarn in Moreno Valley, CA and was treated rudely and discriminated against. There was only one other customer, yet Araceli, the Hispanic clerk said "I'll take your stuff up by the cash register". I've shopped there before and they kindly offer to "start a dressing room". I was in jeans and had a larger than average purse. I realize she thought I was going to steal!! When I waited for her to retrieve my items so that I could try them on, she was too busy having a conversation with another employee. She knew there were no customers using the fitting room. I probably make 4-5 x's her income and don't steal! I will never shop at a Dressbarn again. I felt uncomfortable.

After shopping about 10 days early, I returned to the store to pick up a special order of pants and to return a pair of pants that was a poor fit. Was IMMEDIATELY accused of having worn the pants -- with tags -- that I was attempting to return. Associate was rude and couldn't deal with my indignation so summoned her manager. The manager asked me, (and I quote), "Are you the one that is making my employee stressed?" She went on to insinuate that there was cat hair on the pants. There wasn't. What a pair (not the pants, the DressBarn employees). I can see from the other reviews that poor customer service is a hallmark of DressBarn. I shopped there for years BUT had never attempted to return anything. Like the other complaint reviews, it was the utter rudeness of the associates that was the kicker. Be advised, that is all I can say.

I purchased an item at Dressbarn that I decided not to keep and never even wore it. I went back the very next day to return the item. When I took the item out of the bag, I somehow lost the tags that were not attached any longer. I told the lady at the counter that they must have fallen out at home or in my car that I would look for them and bring them back. The lady said that they could not take them back because even if I found the tags, they were not still attached to the garment and it was policy not to take them back unless the tags were still attached. I explained to the lady that the tags had fallen off the item when I tried them on in the dressing room the day before and that the lady who cashed me out said it wasn't a problem and just scanned the price and threw the loose tags in the bag with the item.

I use to love going to Dressbarn getting outfits for work, but there's a young lady who's always very rude (Marquita). So I will not continue to shop where I constantly get attitude.

I use to buy from Dressbarn all the time. I have the credit card and I use to spend a lot of money there. I bought 2 suits for my new job. I started having trouble with the pants immediately. The hem came out on the one pair and the button came off the other pair. I bought 2 pairs of the same pants. The brand was Jones Company. This is a brand that they carry. The quality is awful. I called and spoke to the manager. She told me to bring them in, but couldn't promise anything. Well, I could tell by her attitude that I would be wasting my time. I took the pants and had them fixed $25 later. They lost me forever as a customer. I hope they are happy. I will never step into another dressbarn again.

While shopping at Dressbarn, my 9 year-old daughter needed to use the restroom. She asked the associate where the restroom was and was told if she had to use the restroom, she would have to leave the store to go to the Bed, Bath and Beyond that was located in the same strip mall. So, it's okay for me to spend hundreds of dollars at your store within the last year, but my daughter was not allowed to use your bathroom. Shame on you, Dressbarn!

On December 5th 2015 I ordered a gift card for my daughter for Christmas. It travels by FedEx to the city I live in then FedEx takes to local post office for deliver. It showed it was to be delivered on the 16th. Never showed. Check status again and it said delivery was pending. Waited a couple of days and no gift card. Printed off FedEx info and took to post office. They showed that it had not been delivered to them from FedEx. Contacted FedEx, they were no help. Contacted dress barn for help. Just told me to contact post office which they don't read either because I told them I had already contact post office and FedEx. Smartpost will not stand behind this post so guess my daughter is out of a Christmas gift. Will never buy another thing from Dress Barn. They are a rip off. Got their money and don't care about customer.

I purchased a faux leather jacket online and had it delivered to the store for pick up. When I checked out online I had an option to use a credit card or PayPal. I used PayPal and what a mistake. I tried to return the jacket back to the store because it does not lay right when you have it on and I was told that because I used PayPal that I could only get store credit. When I got back home I went on live chat and ask why it was that way and they said PayPal is third party. I stated that they should have that on the web page and I was told they did. They provided me with the web address and I went to that site and could not find anything explaining that if you use PayPal you can only get store credit! On top of that when I ask why on live chat they replied to me like it was all my fault. No apology at all! I will not shop there again!!

The WORST experience ever! They couldn't look my card up because it became deactivated after not being used for a while. The clerk treated me like a SUB-Human. I called the main number to rectify it and after 45 minutes on hold and switching to several different reps they still could not find my information to send me a new card! I am so done with this store. The other thing that irritates me is how unbelievably snotty and stuck up all of the help is in every location I have ever stepped foot in. It's pretty consistent. They have more than earned their bad reputation for poor customer service and "better than you" attitude that their minimum wage clerks give you.

I went to the Temecula store on 08/08/2015, found an amazing dress, and placed it on hold. While I was there I tried on the dress and I was speaking with one of the associates about the item. Midst conversation she turned to a different customer acknowledged that the item they were trying on was beautiful, and then walked away from me. I placed the item on hold, returned to the store to retrieve the item on the same day, and there were two register associates helping customers, so I waited in line.

THIS EVIL, TREACHEROUS PLACE HAS CAUSE MY BEST FRIEND TO PROFUSELY STREAM WATER FROM HER EYEBALLS!!! The devil himself is APPALLED by the behavior of the staff. This is a disgrace & not only makes the store look bad, but the entire human race. The human race is ashamed. The human race has been heavily degraded. The human race is looking for an apology.

My first time shopping at the Dressbarn location in White Marsh Mall, MD has caused me nothing but headaches. Once getting to the register with my items I noticed glue across a pair of shoes I was looking to buy. The sales associate offered to clean them and then said she could order them to another location. Upon swiping my card she stated that a debit card could not be used. After quite a bit of back and forth I stated I would purchase the items myself online and she angrily voided the transaction.

First I had to wait 10 minutes for someone to open try room. I came out with the clothes which I did not like and put outside on a bench places outside of try room. Store manager started speaking in rude language to me. I asked her that I placed the tried clothes on bench, because I did not see the rack hidden behind wall. She keeps on mumbling. I asked her if she is doing because I am woman of color. I tried to speak to her nicely and I even apologized if I made any mistake. She was white angry and rude lady. I have never seen such sales rep or store manager with rude language and behavior. I hope someone in management rectify her behavior.

Dressbarn on kings highway is a horrible store. Not only did I encounter identity theft, where they charge me money for items I never purchased. But mostly I have a problem with the employees at that store. They are very nasty, don't want to do their job and talk to you like a piece of **. They don't see a respectable customer cause they are too blind.