Goodwill Store Reviews

Their prices are really bad. The check girl trying to rip me off by $20 by short-changing me on a hundred dollar bill breakdown for buying a couple of things out of the store I don't need all the time and I'm going to stop donating. They're rude when you donate. The prices are ridiculous like they're trying to sell brand new products that are being donated. They're hurting the poor by not helping the poor in the area because these are donated products. They're supposed to be helping people with low income and they're not doing that. They're rising those prices so high that even a poor person can't even shop in it hardly much anymore. It is sad what this place is doing to people. The person who owns these places should be a shame of himself for what he's doing taking advantage of the public because everything in that store is donated by people hoping that people are getting a break on stuff they need.

Store at 14610 SW 26th st Miami, FL staff very friendly and super helpful in every aspect especially Caridad A.

I found great deals, BUT there is a video camera that is positioned so that you are completely exposed while in the dressing room. It’s terrible- I noticed it as I took off my clothes to try on some- the security camera is pointed in the dressing rooms/ looking in from above the door!! Crazy!

Although I lived in another county most years I always enjoyed the senior citizen Tuesday 25% off discount day. I moved an hour south of Atlanta to experience that a store I enjoy shopping at here does not offer that special on Tuesdays. I was really disappointed and they really didn't know what to tell me. They just said, "We don't honor it." It didn't know that the stores can pick and choose their discounts. I live in Newnan 4 miles away. They told me I have to go to Tyrone Ga 14 miles one way to get the discount. 😲

Today August 10 I was there and the lady Debbie was sooo bad with costumers and me including. We pay for the staff to buy from there we are not taking it for free. Please she is like that for a long time but today she was miserable awful horrible person. I love to go to that store but because of her I need to think if I will go.

Will never step step foot on another Goodwill, the prices are like they actually bought the merchandise, it used to be fun to go treasure hunting, it supposed to be of help for people struggling to be able to get some things at a good price.

I think it is so sad that your company portrays that your mission is to help people in need but it is all a lie. All the products are donated to you and you overprice everything and stopped the veterans and senior sales along with half off weeks. Your company turned into nothing but greed and it sickens me that your so called mission is to line your pockets and not take care of the people you claim your company is there for.

Very mean cashiers, Kathy and Michelle. Very hostile with my family over 1 dollar, accused of changing the tag on a cookie sheet that was marked a red tag on the back... Red tags were 1/2 price; it would be cheaper than the tag. She violently ripped off the front. Why would I even do that? She was just being hateful. I told her I would be glad to pay the red tag price; it's less. She got madman, refused to sell it, now saying it has no tag, when this hostile lady knows she ripped them off... it had tags. I spent 81 dollars after discounts, and that hateful woman degraded my family over 1 dollar. I go there every weekend. Never been treated so badly ever. Manager lady Shanti or something was just as mean. Said they have the right to rip tags off any product. HORRIBLE HORRIBLE EXPERIENCE.

Went to drop off a combination metal bed frame/box spring. Used once. Still in the box. They wouldn't accept it because they don't accept bedding materials? It was not a mattress or sheets or any thing like that. Guy at the back door just refused it and loaded it back in my car. OK. Your loss. I'm sure another facility like a homeless/women's shelter people will take it. Location - 1082 SW Gatlin Blvd, Port St. Lucie, FL 34953. Never going to donate to them again.

This particular store is just gross, they sell garbage, literally! Customer service so poor, the store is dirty, the carts are dusty and filthy, the whole store needs a reset. The manager is not help, you ask him for information and he responds defensively.

This is OUTRAGEOUS. WTF, they should be ashamed of themselves

Great and friendly staff, nice sales and a clean store. Found some good clothes here at the Goodwill of South Hill, Virginia. Was really happy I came. The lady named Jennifer was extremely kind and let me know when they have their best sales.

Over the years - I have found various items at Goodwill. Now - I have 3 issues that concern me. 1. Overpriced on all the Free Stuff that is given in Donations. 2. Splitting up sets of items, charged individually - salt & pepper, cup & saucer - this is GREED. 3. Return Policy - 7 days, with receipt, tags on item, in store credit only. I paid cash, returned next day - in store credit only. :) Oh - asking for your change on the free items you just bought. :) Greed.

I have never been a fan of Goodwill because even though they are given everything in that store, they price gauge and prices are high for a thrift store. It's been a while since I've been in the store, so let's give it a try again.....HUGE mistake! Every work staff that I encountered were incredibly rude to me. They rolled their eyes, raised their voice, and sighed in exasperation because I needed help with the dressing room. One guy even refused to go get somebody for me. People, go to Savers thrift store, prices of reasonable, the people are nice and they treat you with respect. I will never go to Goodwill again.

GW is supposed to have a 3 day policy where if the item has been dated to be on the shelf for 3 days, the next day the price is half. Today I went to purchace an item that was put on the shelf on 7/7. Today is 7/10... the fourth day the item was on the shelf. They would not give it to me at half price, as even though it was the 4th day. They told me that it was NOW after the 4th day as how do they know at what time of day the item was put in the shelf the first day. UNBELIEVEABLE! I am in GW every single day as it is near my home and never have this happen to me before. It has always been the 4th day means half off. I am so DISAPPOINTED in Goodwill and their management. Not a way to treat your customers. GW in Idlewild, NC

I purchased a stereo subwoofer from this store in Franklin, Wisconsin. I plugged it in at the store and it powered on, but once I brought it home and connected it properly, it produced almost no output and the back panel became dangerously hot. The unit was so overheated I couldn’t even touch it — a clear fire hazard. I called the store to return this defective and unsafe item, and the request was denied due to “policy.” That is unacceptable. A nonprofit that pays its top eight executives nearly eight million dollars according to public filings should not be refusing returns on hazardous merchandise. I will no longer shop at this Goodwill location. I will take my business to the Habitat for Humanity ReStore next door, where items are tested, clearly labeled, and the store policy actually stands behind what they sell. Better selection, better integrity, and far better customer treatment than what I experienced here.

I use to love going to Goodwill. I don't like paying full price for clothes, and come on, who doesn't like some good-fitting clothes and that's what I got at Goodwill. Not just clothes, shoes, home goods, etc. But it has become clear that Goodwill thinks it's Walmart, Target with their prices. May I remind you that you receive all these items for free that support to help people down on the luck. But all you corporations see is dollars signs; let's see how much more we can squeeze out of the people that make our business. And that's the thing: people give you this stuff; the greed is unbelievable. I hope none of your employees ever need a hand up cause they will see the corruption and greed. If you can't lower your prices, then get ready to close your doors because people aren't going to pay new prices for used stuff. Do Better Goodwill.

I have a house full of furniture to donate and they wanted to charge me to come pick it up, almost $500.

Horrible experience. I just bought a used large suitcase for moving so I really needed this suitcase. I bought it 2 hours ago. I finally got it upstairs and opened it because the clerk put my other items I bought inside the suitcase. When I got the suitcase in my room to empty the contents out everything was fine. Then I proceeded to zip it back up to clean it later. The zipper isn’t functional. I cannot zip it closed. So I call the Goodwill I purchased it from and spoke to the manager and explained to him what happened. He told me they don’t take returns. Even though I just purchased it. Goodwill is full of shit! The items in the store is not only free to them but is also donated as well to help the communities. Some help! I think it’s extremely sad and on top of that the cost has gone up so much. Who in the hell are they helping…. themselves!

I Just went to the Goodwill at 817 S. La Brea, Los Angeles, CA 90063. the 50% Sales Color is RED, I purchased 3 audio books with the Red Sticker, and another in blue. All at $3.99. One of the Red Sticker ringed up at normal price ($3.99) I asked the sales clerk why did one ringed up at normal price, he looked at the sticker confused at first and then he saw a tiny print at corner of the label stating Grey, he showed me the print, and said sometimes when they run out of the color label, they would use another color and type the actual color so the consumer is the one to catch this. I did complain, the sales clerk went to the back with a new label with the 50% of price. In My Opinion, this is basically stealing from the poor to give to Corporate. Shame on the Manager, who is doing this.

I've been noticing when I go into a Goodwill that I rarely can find the tags with the "color of the week". And today just as I thought, they pull the items off shelves and hangers with those tags (this week is purple) and take them into the warehouse so people can't buy them at the half off discount. I saw bins of stuff they took off the shelves, many with the purple tags. Disgusting robbery by a big corporation! And their prices are getting ridiculous. I am really losing interest in being a Goodwill buyer and have been for years.

Unable to exchange an item for the same price on the day purchased.

​I’m disappointed with the current pricing at Goodwill. It feels unreasonable to charge near-retail prices for items they receive as free donations. Furthermore, the lack of fitting rooms makes buying clothes a gamble—especially since they don't offer cash refunds if an item doesn't fit. You’re better off shopping at a traditional retailer where you can try things on and have the security of a full return policy.

I was at a Goodwill outlet in Brooklyn park, MN. While looking through the bins, the security guard took my cart and emptied it along with some personal property. They had no right to take my cart. The row of bins had just come out, carts are off to the side as to not get in the way. Then was told they have a right to touch out things. Not one person helped look for things. I've called, left messages. This all happened back in march, now it's the middle of May. This was a horrible experience for me and not one person has gotten back to me.

I shop in this stores many years, but lately not, because they have the prices so high that is not worth for a used thing. I don't see why if this is merchandise donated for not cost to them. Bye bye 👋 to days when everything was a 2-3 dollars and we coming to our houses so exited and pleased. Now I see items at the exactly same price that New.

Goodwill Industries of Akron, Ohio, Inc. YOU LIE, IT'S UNPROFESSIONAL TO LIE TO ME when asking where my open auction items are. Your staff is lazy not finishing up the closed auctions and then lie to the buyers when they wonder where their items are. It's now 10 days since my auction was won and I have no idea where it is.

While going thru the clothes first thing I notice is security coming and really checking me out (talk about uncomfortable) so I have 2 pairs of pants and 2 shirts and woman employee asks me if I need a shopping cart, I reply "no thank you I've got this". So as I make my way to the dressing room she runs into me with the shopping cart. I ask "what are you doing". She says "you're not walking out with that". Now I don't know what made her think I was walking out, maybe mistaken identity, I don't know but she was so rude and embarrassing. Watch out people!!!

I went to Goodwill in port orange today and the color just changed to orange. All of the workers has big yellow bins taking the orange tags to the back. That's just wrong.

First of all, let me say I am a reseller as a way to entertain myself and maybe make a little money. When I first started going to the Goodwill in Longmont Colorado. It was a great place to find great things at great prices. Sigh. Now it has become so overpriced it’s almost laughable. The Knick knacks are always sparse and usually chipped. On the rare and I mean RARE occasion that something truly interesting and different should happen to actually find its way to the shelf, the price for that item is usually the same as what it can be purchased for on eBay or sometimes even more than eBay. It is obvious that the Longmont goodwill has decided that resellers are not welcome there and appear, while they are at it, to hell.

If I could give 0 stars I would, NEVER buy from their online site unless you want to get taken advantage of. If you do dare to shop this location online (shop good.com) be warned they use bots to jack up (price gouging which is 100% illegal) to either your maximum bid amount or use the BOT to bid more than your maximum bid amount price that way Goodwill can repost the same item and try to get more money. Short Story - I bidding on a used heated blanket and there was only 9 seconds left before the auction was to end (at this point the blanket had a highest bid amount of $ 27.99 which was my bid). Within those 9 seconds a “new bidder” placed just 1 bid of $258.99. RED FLAG - There is NO person who would think oh this item is at 27.99 with 9 seconds left maybe I should place just 1 bid of $258.99 (which is just $1.00 shy of my minimum bid amount of $259.99 and is a price jump of $231.00 more a.k.a. PRICE GOUGING). When I confronted Goodwill all I was told is that’s a new bidder and not a BOT.

My friend moved out of state, she wanted a queen-size bed frame with headboard and footboard that she bought not too long ago. I called Goodwill and asked if they are taking it, the person who answered said they do. My husband drove there before going to work, the peoples worked there told him to move the truck around. Left them to check with their manager and told him that they didn't take any furniture. Their attitude were suck and un-professional.

Just had my account suspended for no reason. I was just trying to bid on something that wasn’t overpriced. Thank you for saving my time on this glitchy site.

I’ve been a loyal Goodwill shopper for years. I loved the thrill of finding hidden gems and genuinely believed in their mission to help people who can’t afford retail prices. Lately, though, I’ve walked out empty-handed and frustrated more often than not. The pricing just doesn’t make sense anymore. This is a secondhand store—items are donated, not purchased—yet I’m regularly seeing price tags at 50% or more of the original retail price. I’ve found items with the original store tags still attached , and Goodwill’s price was basically the same as buying it brand new. I’ve even seen dollar-store items marked up to $2.

Regardless of the order of the color tags, if they go from oldest to newest, it seems Goodwill might be pulling a trick on customers. The day before the weekly color tag hits the floor, they remove those items and put out all the other colors so shoppers end up paying full price. I’ve seen it happen, and a few employees have confirmed that’s how it works before the new color-of-the-week is displayed. Buyers beware—you’re probably not getting that discount. Next time you’re there, check how many color-of-the-week tags are actually on the floor.

Goodwill used to be a place that you could go to find cheap deals on clothing and shoes if you cannot afford to go to retail stores. Now, Goodwill is charging ridiculous prices for products that they receive for free. I understand wanting to try to raise money for disabled, veterans, and things in those categories. But charging $40 for a used pair of Nike shoes that are dirty and have spots on them that could not be cleaned is totally ridiculous. I could go to Burlington, Ross, or Marshalls and get brand new clothing and shoes for less than the prices that they have there. My wife and I used to like going to the Goodwills, and the Red Racks, but with the way that their prices are these days we refuse to go. Hopefully the right people will see this review and put the prices back to the way they used to be. Until they are I would not recommend anyone going to Goodwill or telling anyone to go there and Shop. I know that I am not!

This place and the resellers get to know each other and as most resellers stay all day they are one sided. They do not check bins correctly as I have seen feminine pads, condoms, diapers, broke glass. I wish I would have sued when I got cut. Bring clothes out wet stinky. ** Goods for uppity resellers. I was discriminated against as well.

The Goodwill in Florence Ky, has to be one of the best stores there is. Their customer service is awesome. I love that they always welcome you in and ask you if you need help finding anything. There is a young guy who works in donations that is willing to unload my car when I drop off things to donate. There is a young lady who stocks shelves and always asks if I need help loading my car. I notice that they do this for everyone, not just me. They give you TEN-star service. The store is very neat and organized. They have very unique items and high-quality items as well. Prices are reasonable. Just look at this Cincinnati Reds stool from 1970's. Got it for $6.99.

As usual, today, Friday, blue tag 50% off, I went through my size dresses, shirts and pants, couldn’t find one single blue tag special. I mentioned this at the checkout, she said “oh, they’re mixed in with others, clothes, furniture, etc.” I could tell she wasn’t telling the truth. I googled my concern, this is a known issue. First, able people take over the disabled people’s positions, then the CEO makes over a million dollars a year. They take free stuff, make profit and whatever items left over, you sell it to China, they sell it back to us as junk products.

My experiences with Goodwill have been positive, economical and worth the money. To whomever stated that on every aisle that you go down it smells like feet well have you thought about it that maybe it's "your feet" that smells because I didn't smell those smells at all and that's walking right past the shoes or any aisle. So with your criticism maybe you should refrain yourself from returning to Goodwill because obviously it's not a place for you.

Goodwill is disgraceful. The prices are ridiculous. Greedy people and not very polite. My kids love to go there but I just buy from nike online. Same prices if not better. Goodwill has turned to shit.