Goodwill Store Reviews

Horrible experience. I just bought a used large suitcase for moving so I really needed this suitcase. I bought it 2 hours ago. I finally got it upstairs and opened it because the clerk put my other items I bought inside the suitcase. When I got the suitcase in my room to empty the contents out everything was fine. Then I proceeded to zip it back up to clean it later. The zipper isn’t functional. I cannot zip it closed. So I call the Goodwill I purchased it from and spoke to the manager and explained to him what happened. He told me they don’t take returns. Even though I just purchased it. Goodwill is full of shit! The items in the store is not only free to them but is also donated as well to help the communities. Some help! I think it’s extremely sad and on top of that the cost has gone up so much. Who in the hell are they helping…. themselves!

I Just went to the Goodwill at 817 S. La Brea, Los Angeles, CA 90063. the 50% Sales Color is RED, I purchased 3 audio books with the Red Sticker, and another in blue. All at $3.99. One of the Red Sticker ringed up at normal price ($3.99) I asked the sales clerk why did one ringed up at normal price, he looked at the sticker confused at first and then he saw a tiny print at corner of the label stating Grey, he showed me the print, and said sometimes when they run out of the color label, they would use another color and type the actual color so the consumer is the one to catch this. I did complain, the sales clerk went to the back with a new label with the 50% of price. In My Opinion, this is basically stealing from the poor to give to Corporate. Shame on the Manager, who is doing this.

I've been noticing when I go into a Goodwill that I rarely can find the tags with the "color of the week". And today just as I thought, they pull the items off shelves and hangers with those tags (this week is purple) and take them into the warehouse so people can't buy them at the half off discount. I saw bins of stuff they took off the shelves, many with the purple tags. Disgusting robbery by a big corporation! And their prices are getting ridiculous. I am really losing interest in being a Goodwill buyer and have been for years.

Unable to exchange an item for the same price on the day purchased.

​I’m disappointed with the current pricing at Goodwill. It feels unreasonable to charge near-retail prices for items they receive as free donations. Furthermore, the lack of fitting rooms makes buying clothes a gamble—especially since they don't offer cash refunds if an item doesn't fit. You’re better off shopping at a traditional retailer where you can try things on and have the security of a full return policy.

I was at a Goodwill outlet in Brooklyn park, MN. While looking through the bins, the security guard took my cart and emptied it along with some personal property. They had no right to take my cart. The row of bins had just come out, carts are off to the side as to not get in the way. Then was told they have a right to touch out things. Not one person helped look for things. I've called, left messages. This all happened back in march, now it's the middle of May. This was a horrible experience for me and not one person has gotten back to me.

I shop in this stores many years, but lately not, because they have the prices so high that is not worth for a used thing. I don't see why if this is merchandise donated for not cost to them. Bye bye 👋 to days when everything was a 2-3 dollars and we coming to our houses so exited and pleased. Now I see items at the exactly same price that New.

Goodwill Industries of Akron, Ohio, Inc. YOU LIE, IT'S UNPROFESSIONAL TO LIE TO ME when asking where my open auction items are. Your staff is lazy not finishing up the closed auctions and then lie to the buyers when they wonder where their items are. It's now 10 days since my auction was won and I have no idea where it is.

While going thru the clothes first thing I notice is security coming and really checking me out (talk about uncomfortable) so I have 2 pairs of pants and 2 shirts and woman employee asks me if I need a shopping cart, I reply "no thank you I've got this". So as I make my way to the dressing room she runs into me with the shopping cart. I ask "what are you doing". She says "you're not walking out with that". Now I don't know what made her think I was walking out, maybe mistaken identity, I don't know but she was so rude and embarrassing. Watch out people!!!

I went to Goodwill in port orange today and the color just changed to orange. All of the workers has big yellow bins taking the orange tags to the back. That's just wrong.