Goodwill Store Reviews
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I had just recently discovered that Goodwill had an auction site a few weeks ago and there was only certain things I was interested in shopping for. I had began bidding and winning items at fair prices considering the condition and being you can not get entire details by photo and the little bit of description given. The past week and a half the bidding on the items I have been purchasing you can not even touch now and the bidding is being driven to way more than what the value of the item is worth. I don't believe that I will be doing Goodwill auctions much longer because I can go to eBay and buy the exact item for way less than what the bidding is being driven to and I am not sure if this is an internal thing or if customers are getting carried away.
I purchased 3 pieces of jewelry on Shopgoodwill.com. All the pieces were advertised as 14K gold. When I took the jewelry to my Jeweler, he told me that the gold was not real. I have been given the runaround since I contacted customer service last week. On Friday, an E-Commerce "specialist" emailed me and said they are refusing to refund my money because it has been over 14 days since I purchased the items. Never mind the fact that the jewelry was not 14K gold and that it is their false advertising. It is over $700.00 out of my pocket. I have made reports with the Better Business Bureau and have contacted a lawyer. I shouldn't have to go thru this. I spend a lot of money (thousands) yearly with Goodwill. I am done shopping with them.
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Just before Christmas in 2022, I purchased a used stereo receiver for $204 (total) and it arrived with NO SCREWS holding the metal casing onto the unit and the power transformer is humming very loudly. Obviously, there was an issue with this receiver, and someone had taken it apart, then Goodwill Finds went ahead and listed, sold, and shipped it out. Unbelievable!
I had sent multiple messages on their (Goodwill Finds) website, and I did not receive one single response. Then, I involved BBB. Goodwill Finds finally admitted to their mistake of shipping the broken unit without screws. They then said they would send out a return shipping label and refund the money. After a long wait of not receiving the label, the BBB reaching out once again. Goodwill Finds have not sent out a shipping label or even bothered to responding. GW Finds is literally being ran by crooks as far as I'm concerned.
I often give and frequent our local Goodwill store but I'm sad to say that I strongly advise everyone and anyone not to trust or purchase from this online store. The people who are running Goodwill Finds are obviously not trustworthy. We seriously wonder how these people allowed to operate like this. They should be held accountable. Buyer beware!
I shop Goodwill in Hot Springs Ar. on central many times a month spending $200.00 to $300.00 a month. The usual workers know me because I am in there usually a few times a week. Even tho prices have skyrocketed I still try to do my part in buying from them. I recently went in found a carpet cleaner, printer & several other things spending well over $100.00 that trip. I remember the carpet cleaner not having a tag on it or marked so I ask a lady she told me it was $34.00 or $37.00 for it so I went ahead & bought it. Everything else was marked. I get it home & it lights up but motor is burnt out.
The printer doesn't work either. So today I took back the cleaner but couldn't find the receipt for it I think roommate thrown away & of course it's not tagged. They can't & won't exchange or anything. I told them to shove it. They claim because I don't have receipt or tag I can't return BUT if they honestly had someone checking this stuff out I wouldn't be having to return any of it!!! It is a scam & there are other charities that are legit I will be shopping at from now on.
Store pricing is beyond absurd for filthy, oftentimes damaged, donated merchandise. Anything they believe to be of “value” is listed online for well over retail plus arbitrary shipping and handling fees - still dirty and oftentimes broken, BTW. That said, if you’re in the market for empty liquor/wine bottles or the box from someone’s employee award from 1970, Goodwill is the place for you! Just make sure to check for damage (usually concealed beneath the price tag).
There’s no incentive to pull damaged items from the shelves because they refuse to issue refunds, only store credit, and forget about buying a “set” of anything remotely “nice”. If you want the other candlestick, you’re buying individually. You’d think if they’ve got the time to break up a set of china into individual place settings, they’d take time to wipe off the boogers, but I digress…
Ultimately, Goodwill is a corporation designed to generate as much tax-free revenue as possible from the generosity of their respective communities and they will be the first to tell you they are under no obligation to avail decent quality, reasonably priced goods to the underserved in those communities. HOWEVER, they ARE obligated to abide by the same ethical standards of any other multi-billion dollar corporation - which leads me to arguably their most egregious profit maximizing tactic - PROXY BIDDING. If you’re unfamiliar, proxy bidding allows a bidder to set the maximum price they’re willing to pay in the event that they aren’t available to bid in person live. If bidding surpasses their max bid, the buyer is out.
Conversely, if the auction closes prior to reaching their max bid, they pay the end of auction price. Max bids are not published until after the auction ends, but are available for viewing on the seller’s end. When used ethically, proxy bidding can be a useful tool for both buyer and seller. In the case of Goodwill, max bids are used to artificially inflate pricing during the final seconds of an auction. Similar to store requests to “round up for job training”, max bids ensure Goodwill gets every last penny from its online customers and this is how they do it:
Bidding starts at $10 and increments are set to $2. Bidding starts and over the course of several days, Bidder A is the high bidder at $24. Bidder B jumps in and bids $26. Bidder A wants the item but isn’t available to monitor the auction all the way through. Bidder A sets their max bid to $40 and goes to work. Bidder B bids $28 but is outbid by Bidder A’s max bid. Bidder B drops out. Hours pass with no new bids until, with seconds left in the auction, a new bidder, Bidder C jumps in and bids $39.99 - not enough to win, but exactly enough to ensure Bidder A spends their entire $40.
But wait, there’s more! Because they rely on the public for literally everything, in addition to monitoring reseller forums for hot brands and training opportunities, they use auctions as a no cost market analysis. When an auction has a lot of interest/is exceeding their pricing expectations, they use the above scenario and bid as little as $.01 over the highest max bid in order to “win” their own item, wait a week or so, and then re-list at a higher starting price. This has been going on for years as evidenced by myriad complaints, Reddit threads, and social media outrage, yet no one has been willing to step up and expose their unethical, shady business practices. As long as we continue to supply their inventory, they will continue to take advantage of well-intentioned, albeit uninformed customers.
They bid up everything to make sure they get the best price possible. If they get stuck, they just relist. It's easy to bid people up, just look to see other websites like Amazon and that's what you're gonna pay.
The prices are outrageous in these stores now. They say it's to help the community and there's homeless people sleeping outside their door.. Everything they get is donated (FREE) and some people depend on this place for school clothes things they could afford but not anymore because of the prices.. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. They can have 3 or 4 of the same exact thing everyone have a different price.. It's a sad time we live in.. I don't know how some of these people who work there lay down and sleep at night.. You all will answer to God in the end..
GRANTLINE RD NEW ALBANY IN.. I don't see how the price inflation is affecting this company when their stuff is donated free. This store will never get anything from me again..
Since Covid they are the only ones that haven't opened Fitting Rooms, as an excuse of health, to keep customer's money in the store for returning clothes that couldn't be tried because of lack of service with fitting rooms. The returns only are back with a Store Card, so if you need your money back you can't use it and Only spend it on their stores, that has Increase the Price bar like brand new items in regular stores. It's ridiculous that for used and some unusable items they don't return your money!!!! If Covid is the reason of not open fitting rooms, then you should have your stores CLEANER and everyone should be wearing masks if that is the reason of not opening the fitting rooms. As customers we DEMAND return our money back!!!!
Many of the Goodwill Stores on their online shopping site overcharge on shipping. For example, the store located in Pasco, WA has many such items where the shipping is vastly inflated. One item I was interested in was said to weigh just under 4 lbs, but the total shipping weight was said to be 42 lbs, making the shipping cost well over $50. When I reached out to the store to see if this was a mistake on the listing, they made it clear that it was not. As an eBay seller, I'm well aware of what it costs to ship things, and this is clearly a scam, unless they're using a 38 lb box to ship a 4 lb item, which is doubtful. It seems this is a very common practice on their website. I would suggest that buyers be cautious of such scams and always check the shipping before bidding.
Goodwill prices have become ridiculous. On 3 different occasions, I have found items with original department store tags still on them, the price given by Goodwill was at least $5.00 more. I’ve donated thousands of dollars In clothing and other items to Goodwill, but will give to other charities from now on, they claim to be non-profit, but someone is making a profit. When I can buy items on sale at Macy’s or other department stores cheaper than used items at Goodwill, it doesn’t seem to me that Goodwill is doing any good for the community.
Hopefully everyone will stop donating to these greedy characters. They also won’t open their fitting rooms, but want people to exchange items within 7 days, even if the tag is still attached to the item, they won’t exchange it. Some people don’t live just around the corner and with gas prices so high, 45 miles is a lot to drive just to exchange an item with no guarantee the next item will fit. Not having the fitting rooms open is very inconvenient.
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