Goodwill StoreConsumerAffairs Unaccredited Brand
Someone donated them out of the kindness of their heart to help those less fortunate, not so that a greedy corporation could rip people off. I have donated so much to them over the years and spent too much there as well. They don't want to help others only to take advantage. This company is a monster. I'm all for recycling items but they need to be held accountable for how they're going about it. We're better off throwing our stuff onto the street so people who need it can get it.
Have been a good customer at this Goodwill store for several years. Since Goodwill has initiated its online auction site, most things that have the slightest value end up on the site, and you must pay shipping and handling, for things that were obtained gratis, by Goodwill. Our local stores, apparently all owned by one family here, have become disgusting. Have been told by former employee, that the better donations, the better merchandise, is picked by staff, and held for the owners, for their personal use.
Only the junkier things, all received free of charge, go into stock. Now they've begun to gouge their customers, and everyone see it. An item might have a TJ Maxx price tag still attached, $3.99, Management has priced it at $5.99! They are gouging the poor! It's rumored that the owners of these stores, in my area, live in mansions, and receive exorbitant salaries, cherry pick the donations, and pressure the management to gouge poor people who shop there. The employees are treated as slaves. The pressure is on the cashiers to encourage shoppers to "round up" their change from a purchase, for Goodwill's "mission".
That is laughable!! I've been into the "jobs" center - a few computers, a few pamphlets. It's a shill, a front for non-profit status, and cheating people. The cashiers are subject to disciplinary action, if they are unable to make a certain percentage of change "round up". They're asking POOR PEOPLE for their spare change, so the owner can live in a mansion!!! How can they get away with this? How do they have non-profit status?? It is clearly a "for profit" organization! Here, they pay $9.00 an hour, and pressure them to rake in money from the poor. It's absolutely disgusting. I believe it's time for some entity, IRS, and others, to get involved, to take a good hard look at Goodwill. They are not what they claim, but have become so wealthy, that it enables them to put one in every neighborhood. The convenience, in turn brings in huge donations, which is really hurting the TRUE charities, like Salvation Army, and others.
I've been told that management is mandated to have two vehicles, at their disposal, to ensure they will get to work. If they do not, they might have access to a company vehicle - not for their use, but just as a backup, but the employee must pay the taxes, insurance, and upkeep on said vehicle! How can they do that? Is that legal?? I know of one manager, a great employee, who recently walked off the job, due to this very situation. I would like to remain anonymous, but would very much like for someone to get involved. I'm happy to be contacted, and speak about my experiences at Goodwill.
Menomonee Falls Goodwill - I saw employees in this Goodwill change prices of items once customers got to the register. This cashier said, "oh wow that is not the right price" even though it was ticketed with a tag through the plastic at $2.99. So she makes the customer wait for 5 minutes while the manager goes to the back to correctly price it. She comes back with a price of $5.99. Awful customer service. All prices have been increasing 3 fold in last year. Prices are the same as at a regular store or more. Medela Single Breast Pump for $149.99 but at Target it's $149.99.
Goodwill used to be a place I donated to but I wanted to check out what they priced this jacket I donated to them. I couldn't believe that they priced it at $100. I didn't pay $100 for it new. Will be holding a rummage sale instead from now on because 90% of the employees in the stores are not disabled. Also, they now ask if you want to round up to even # say your total is 9.10, they ask would you like to round to 10. If you don't they give you a disgusted look and change the prices.
My wife received a $100.00 Gift Card for a Birthday Gift. Her father send it from Las Vegas. We live in Forest Grove Oregon. My wife and I went to the Forest Grove Goodwill and spent $80.00. She used her "Gift Card" or tried to use it. The employee stated that that "Gift Card" is no good at this store! They told her she needed to go to Las Vegas and use this "Gift Card". What kind of garbage is this! I've heard a lot of bad rumors about Goodwill. After checking into it they are true! The CEO should be ashamed of himself for doing the American people like this!
I have been using the Goodwill Online Auction for several years and 2 things have recently become intolerable. First when I bid on an item early in its posting (5 days before end) I normally start biding with a relatively high bid that puts me as the current lead bidder by maybe $100, by the end of that day someone bids the item up to within one bid increment below my bid (usually $2 lower) which makes the next bidder the leader. My winning bid will stay winning for another 5 days until the last minute of the auction and then it's lost.
If they are not using shill bidders that can see my blind maximum bid then how do they 5 days early bid up to within a couple dollars of my max bid and then mysteriously stop bidding? This practice IF true would allow them to #1 get the max out of every blind maximum bid while #2 putting the item within one minimum bid from winning or #3 from a shill bidder not allowing the item to sell for my max bid price, allowing for the product to be relisted later. Reading many other reviews this practice if true seems to be systemic on this website.
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Every Sunday Goodwill sales changes their color tags. Starting on Saturday afternoons the employees start removing that colored items and all during the week. I thought it was only a problem at the store by my house so I shopped all other locations within a 50 mile radius and witnessed the same deplorable action at all other stores. They pull the sale items and put them in the back, or change the color tags.
I’ve bought 3 different orders off of ShopGoodwill. First one was a great order. Second was a video game. The save battery was dead, which kind of an inconvenience. I bought a replacement battery, which was $3. No big deal. My most recent order was a Nintendo 64 with 3 games. The description said it was tested and guaranteed to Work. I received it, and the AV cable was destroyed. I bought another for $5, which wasn’t a problem. Only problem was the games did not work. When I requested a refund for the broken items, I was asked “Are they really worth returning?” I’m sorry, but spending $150 on games and not having them Work is worth a return. After this experience, I will not be shopping on ShopGoodwill.
For the past month, I have noticed when I go to ALL the Katy, TX Goodwill stores, they are removing all clothes, etc. that have the colored coded 75% off for the week. They take the items to the back, and remove the plastic or stickers and replace with a color that is not on special for the week. I was under the impression that Goodwill is supposed to help the people that cannot afford to go to the store and pay full price. I was also under the impression that the items are donated and do not cost them anything. What is going on? I actually have pictures of items that were a certain color the prior week and was changed. You enter on a Sunday at noon when they open, and it's an ocean of stickers and plastic coloring that have been changed.
HOLY COW! This Grafton Wisconsin Goodwill store opened 3 years ago-prices were good, MANY brand name top-shelf items, such as Coach, Miss Me Jeans, Rock Revival Jeans, etc...I could get these jeans at $6.99; however, I started noticing prices inflate steadily and skyrocket. Odd how whenever I returned to this store, no more Miss Me Jeans, or any of the brand names that were once so readily available. When I did find a nice brand, it would be jacked up to $24.99! Give me a break!! I can't tell you how many times I purchased toys that never worked-I only received store credit. Why can't I get my cash back if the toy is broken??!! Why am I forced to purchase another item from the store??
On top of that, I have noticed well-dressed businessmen in the store in the morning, giving orders to employees on what to put out on the racks and what stays in the back. Goodwill has become ultra-greedy, and they are using the ruse of "helping others get jobs" to rake in millions for their CEOs. I am done shopping at Goodwill!!! I will not support an establishment who has found a sneaky way to take donated FREE items and turn them into profit for the "higher ups." Disgusted and waiting to see what will come of this situation within a year!
I visited the store in Iowa City and noticed that the book prices have risen again. First they changed most hardbound books to a higher price, but then on this visit they changed the prices again. A lot of books were marked up to as much as $3.88, even paperback books. While scanning the books it appeared that the pricing was random as some of the same titled books were priced differently, even books of the same quality.
In the past I could be confident that things I purchased from Goodwill still had some life left in it. Lately however several electronic items I have purchased through shopgoodwill.com have been totally unusable. Please don't do that. Some had signs of attempted/botched repair. If it is no longer usable throw it away or recycle it. Don't "donate" it to charity. Not Cool!!!
This is a complaint for shopgoodwill.com auction at Goodwill of Greater East Bay Oakland Fairfield, CA. I have a pleasant auction experiences in the past with some Goodwill auctions but this GW pulled a bait & switch trick on me recently. I placed a bid on an auction listing, a used Bang & Olufsen 4002 turntable & won the item & paid the amount due promptly. I received a FedEx tracking update right away that the item I won has shipped & should be arriving in a few days. The package arrived only to find out, I was sent an inexpensive Pioneer turntable, nowhere close in name or appearance to the item I bought. A lucky bidder who paid for an inexpensive Pioneer turntable ended up receiving the item that I bought & is not obligated to return the wrong item received due to Goodwill Fairfield mistake while I have to be inconvenienced for the return of the wrong item I received so I could get my money back.
At my local Goodwill in Angola Indiana I left furious after the manager said I couldn't purchase a jacket that didn't have a price tag. I was willing to pay whatever they wanted for it. It was a Northface and I only called the manager up for a price when the cashier told her it didn't have a price tag. The manager said to the cashier quietly, "It's not supposed to be out here" but I heard her say it. Then she snatches it up and says to me, "It's damaged I can't sell it to you". I said, "No it's not". (I had totally checked it overlooking for the price.) She said, "Yes it's melted on the back". I said, "I didn't see that, show me". She refused and walked to the back with it saying, "It's damaged I can't sell it to you"... But it was a lie.
I know the employees and they know me and every other reseller in our area. I asked the other employees if they thought that was right. Of course they wouldn't really even respond because of the fear of getting in trouble. It was so obvious. Everyone knows that Goodwill Industry is now in competition with reselling in general with their online sales and auctions and it's an insult to consumer (especially a reseller consumer) to have to fight with a charitable foundation over name brand goods. Consumers can buy everyday unbranded and generic items cheaper than Goodwill at retail stores. You take all the High End items and exclude them from your retail stores and I'm out. Done with Goodwill. It's obvious you don't respect the consumer let alone your employees.
I have purchased numerous items on shopgoodwill.com. I am becoming more and more discouraged with each purchase. Although some things I was satisfied with I would easily say 70% of purchases were not as described, either arriving broken (not from shipping) or missing parts. It is extremely frustrating at how obviously little time GW takes to describe their listed items. It appears they bulk list using a template for all listings. Simply stating a disclaimer that some items are not tested and/or sold for parts is unacceptable. If parts are broken or missing your listing should specifically say so.
I’ve had a couple auctions that posted a picture of a broken part, but did not mention it in the listing. Until I received the item I had no idea what I was looking at. Since the Buyer cannot physically inspect items They depend on the accuracy of the description to consider purchase. I would think GW as a reputable business would take the necessary steps to assure satisfaction. Some of the managers resolved the issue by refunding or offering a return, but overall I was still left disappointed. A little extra effort on GW behalf would go a long way.
I have enjoyed both customer service and products received in the past. I have also spent at least a thousand dollars on their online store (because their really good stuff is online Hermes, Chanel, Gucci, etc). In 2017, their shipping prices were a little out of control. I would justify it by reminding myself how much I have saved. Yet, after paying $20 for shipping, it does get irritating that they wait almost a week to ship and still send it by cheap mail so that's another week of waiting.
Shipping shakedown is their new motto for the new year. It has to be because that just makes no sense otherwise.
Goodwill of the Olympics and Rainier Region is my local area and, holy cow, the online prices have increased three-fold, maybe four-fold in recent months. It's actually cheaper for me to buy something in the Midwest and have it FedEx-ed here than make a local pick up. My girlfriend and I are disgusted by GREEDwill as we call it. It's not just my friends but acquaintances too. We're fed up with these charities whose CEOs get compensated in the MILLIONS while the employees can't even afford to drive to work. I rarely shop GREEDwill anymore, I've been supporting independent thrift stores and local charities. (spit)
My friend and I went to the store located in Russellville Arkansas on Friday. As we were shopping I continued to notice this employee was obsessed so bad with standing over her and I that it was beginning to upset me badly. We were doing nothing wrong and hadn’t done anything wrong. She had became so into this that she is now holding onto my buggy and staring at me. Asking me if I am done yet. I tell her no as I was on the phone with my mom asking her about some of the items I had in my buggy before paying for them to see if I had got what she was wanting. As she tells me what she wanted and didn’t want I start to put back items on the racks where they were and she starts yelling through the store to another employee that is at the cash register that I'm putting some items back and then my friend was in front of me.
Next thing this employee does is grabs my friend's purse up out of the cart and starts going thru her purse. Now by this time I had enough so I told her off that is not the way an employee is to work. That was truly harrassment and then on my friend's purse that’s theft right there because she was not given any permission to get my friend's purse and in the end she seen we had nothing we were not supposed to. We have never stolen anything and did not like the treatment this employee pulled on us. If that is their way of security then I see in their near future their employees are going to get seriously hurt and the sad part of it all is that this is items donated to them not anything they’ve paid for. I will never go back into their store again and will tell everyone I know to stay far away from it because no one should ever be treated like that. It was truly evt and it made me very upset.
I just left the local Goodwill after getting into an argument with the assistant manager because I was charged incorrectly. The children's books I purchased were marked $.49 with a yellow tag. Yellow tags are half off today. The cashier did not give me half off the $.49 books. I realized and went back in the store to ask about it. She claimed the store policy is half off all items EXCEPT those marked $.49. I asked to speak to a manager since this "policy" was not listed anywhere and when I was there last week I received the discount on my $.49 books.
Long story short - the assistant manager kept saying the books were tagged wrong by the "special people" who work there. Claimed the books never should have been priced that low. Fought me over the $1.15 difference for ten minutes. Continued to blame everyone else. Said she couldn't do a refund but very easily completed it after I argued with her. One of the rudest people I have ever dealt with in a management position.
Visited this Goodwill on 12/2 and was charged $9.99 for “*open red ladies clothing”. It was a white Lacey tank top from Maurices. I should’ve checked my receipt, there’s no way I would’ve been ok with this. Then to top it off, when I was asked to round up my change to “benefit” their CEO... I mean their “veterans shelters” (of which no employee can tell me where a single one of these establishments exist) I said, “NO”. Reviewing my bill; I was charged a round up donation anyways!!! I’m returning my ripped tank tomorrow and every item I purchased. I’m pissed!
Recently visited Goodwill and found out they are putting all the jewelry online from all the stores. It should be for the community since we made them become what they are today with almost 80 stores now. How greedy is that!? Who knows what they're gonna do next. I will throw my stuff in the trash before giving them any more stuff or find a local thrift shop to drop off instead. Not a smart move Goodwill!! You get stuff for free SMH. No more for you guys and hope everyone follows suit.
Went to Goodwill on 7th St and Union Hills and grabbed a few items, when paying the total the lady saw that I had large bills and asked another lady “can’t we get more for that?” And said go ask them to change this price. The item was the shell to a Disney car ($5 brand new at family dollar). It was marked at $2.99, they come out about 15 minutes later and they have the price changed to $12.99. The manager comes out (short little thug looking little guy with huge gauges in his ears. Said his name was **). I asked him why he changed the price and he said they reserve the right to change prices when checking out...
I think that’s called bait and switch. I told him I was going to complain but he said he’s the store manager and it won’t go anywhere but back to him as he was laughing. I donated $150 to this same store the week before Thanksgiving, and several game systems prior to that, and flat screen TVs etc. I’m not hurting for money but I won’t be extorted by some little unprofessional thug.
I have done business with GW online. Individuals bid on items that they want to purchase. I have won bids on items that were dirty, stained and broken and there is a no return policy. When I gave them a bad review and shared my experiences, I was blocked from future bidding, how childish. I recently visited the local GW and noticed that most of the used items were priced similarly to new items on eBay and Amazon. What a rip off. I will never purchase or contribute to GW again, I will take my items to the landfill before I donate them to GW... GOODWILL IS A RIP-OFF.
I have been shopping the Goodwill Online store for about 2 years now. I used to go to the stores in my area but have cut back on that for shopping online. Both, the online store and local stores, except for a raise in prices that seems excessive, both have delivered excellent customer service. I have received all my shipments when expected and except for a few all have been wrapped carefully and arrive in excellent condition. The few that have either been not what I expected or damaged, I have received a full refund. I have gotten to know many of the employees in my local stores and they are very hard workers and very nice. I would like to see some lower prices and I wish the online store would get rid of the reserve, but otherwise I think they are doing a great job!! Overall very satisfied.
The company Goodwill is a very deceiving and misleading company and must be stopped. I intend to start a campaign against them. There's nothing goodwill about Goodwill except the name. They generate millions in profits and have gone online, on eBay, and on Amazon. What a wonderful business idea. Get items at ZERO cost and make profit 100% of the time while continuously raising prices. Let's make it clear, if the claim is that Goodwill helps people then it's FALSE. It helps itself. Goodwill supposedly hires less privileged people but so do Safeway and Walmart and Target and many others.
It's so disappointing that the government has done nothing to stop this rip-off. They have stores and lots and both are ridiculously expensive. They used to charge less than half of what they do now for clothing at the Lot which they charge by the pound. Now they increased it again. Who shops at Goodwill? Many Americans but also the poor and not-so-privileged. But they are directly harming these people and stealing their money.
Ordinary Americans think that by giving to Goodwill they are doing something good and helping others but they DON'T. What you give to Goodwill does not go to the needy. It gets sold at super high prices to the needy! Yup. The profits go in the pockets of the owner. They have a super large fleet of trucks just to haul the stuff people "donate" and move it around to generate the highest possible revenue off of it. It's time to put an end to this scheme under the guise of "not for profit" organization. We purchased things from them that we later found were either the same cost as a retail store or, in some instances, higher than the retail store's sale price.
I took my 8 week old (less than 2 lbs) Teacup Chihuahua in the store and was told by the manager that he could not be in the store. I understand big dogs can be a problem but when you have a mini dog in your purse people should use common sense. The dog cannot yet be left alone due to nervous issues. I shop at Goodwill one to 5 times a week and I believe this pet would not be a problem to others.
10/12/17 went to Goodwill Courtland mall Flint MI. About 7:30 started up front to check out. While waiting for line to go down starting looking at clothing. I saw someone following me, first down one row of clothes and up another she would stop. It looked like was hanging something up. She. stayed one aisle behind me until I stopped to look at something then she was in the same aisle. I told her to stop following me. It was creeping me out. She said I was trashing her store. I told her I didn't know what she was talking about, and the store wasn't that great to start with.
I walked away from her to return a dvd I was going to buy and walked the long way around to the front of the store, she stopped me and said I had to check out and leave. I told her it wasn't 8:00 yet. She said she was going to call the security guard on me. I told her please do. I wanted to make a harassment charge against her and get something in writing. She didn't call the security guard but went to the door waiting for me. My husband asked me what was going on. I told him I didn't know why she was following me, I hadn't done anything. She moved away from the door and we left. My husband told me she was the manager, her name is Misty. She was rude overzealous and shouldn't be in a management roll! -0 rate.
We stopped shopping at the Goodwill in the Appleton, WI. Area. The prices are overpriced. We bought a train and train tracks from there once for our son for 10.00. Got it home and it was missing pc and broken. Looked at Halloween stuff. There was costume that had original price tag for 10.00 and it was priced for 9.00. Are you kidding me?? Never will we shop at Goodwill ever again. Greedy.
I checked the Goodwill website before going through all the extra boxes we had put in storage since our cross-country move. It seemed, from the website, that Goodwill accepted most still-useful items. I did not, and even looking again after my visit to the store, see any list of exclusions. Then when I got there, after I had spent the better part of a week sorting through my stuff, separating out and reboxing about 20 boxes of housewares, games, books, toys and sporting goods, I find that they didn't want half the stuff I had, and that half was mixed in with the stuff you did want! I'm sorry, but it is difficult to sort everything perfectly, as new items will belong with other boxes which are already full, there would be MANY odd items which either aren't enough to fill a box or else just don't fit readily together.
Now, the guy running the "store" (I thought it would be a store, but it was actually just a large tractor trailer in a parking lot) took my stuff, mostly because I complained about the website not excluding much of anything. He said the national website might be different from the local one, but why should I know that? So then I re-checked the website for that local store, and in fact it didn't give any more info on what Goodwill wants and what it doesn't than the national site (the guy admitted he didn't do computers). So it's actually a big problem... Why do Goodwill websites not give clear info on what you want and what you don't want? I hate to let good stuff go to waste, but I also hate spending a lot of time separating stuff out to give to charity, only to be told, AFTER I've done all the work, that you don't want half of it! The bottom line must be that Goodwill needs to be much more clear, right up front, what it wants and what it doesn't want!
I purchased a battery operated clock. I got it home and it didn't work. I tried more than 1 battery just to be sure. The next day I drove the 14 miles back to the Goodwill in Blair, Nebraska in order to return it. I showed up with receipt in hand and was informed that they do not take back electronics and claim to have a sign posted on the door. I didn't see any sign, nor was I informed of this, and in addition, I doubt a battery operated clock would be considered an electronic since it doesn't plug in to anything electrical.
I bought the clock on good faith that it would work. This is theft. They sold me a broken clock and refused to take it back within 24 hours of purchase, and with the receipt. I am poor, or I wouldn't be shopping at the Goodwill. They get this merchandise for free, so to refuse to make good on a broken clock is nothing less than robbery. I will never shop there again, and my family and friends will not be donating there again after hearing about this. Their name is deceptive because there is nothing done in goodwill at this place. Theft is not goodwill!
This place is horrible. I’ve seen jeans as high as $79.99. This is absolutely atrocious. They claim to help but they are screwing the buyer in the process. I’ve taken items up to the register with regular pricing and they’ve told me, “There’s no way someone priced this at $5.99. Sorry but I have to change the pricing on this.” And ended up pricing it at $19.99. What the heck is wrong with these people?!
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