Ross Dress For Less Reviews

I have been to the Ross store in Grapevine, TX many times and it doesn’t fail for the staff to put effort to help their customers. I was there to purchase and had a full cart. They announced that they will be closing soon. I got to the cash register a couple of minutes before closing time and they were all eager to go home already. Closed the register and said I can’t purchase because they closed down. Then the girl rushed me out and said bye to me before even asking what I would like to do with my items. It was very unprofessional.

So I forgot my credit card at home. Asked if they could look up my account and was told by a non English speaking woman I guess she was supposed to be the manager, I found a rug 5ft x7ft that didn't have a price so I brought one the was similar but not the same and was told that they are different and I said I know but all the 5ft by 7ft rugs was the same price, so I guess Ross doesn't need my business so I plan on cutting up the card. Any other store would look my account up but not ross.

My daughter and I needed had to use the bathroom after shopping at Ross South Philly but they said there are no bathrooms when I was in here last week around 8pm and was allowed to use the bathroom while shopping. Such an inconvenience and I will not be back at that location again.. Do better ross or talk to your employees about lying to the customers about the bathrooms especially when a customer is shopping spending $2,$300..

I’m very disappointed with the customer service at Ross Dress for Less. After being told the restroom was closed to customers, I called and spoke with the manager, but the response felt dismissive and unaccommodating. As a paying customer, being denied access to a basic necessity made me feel that my business was not valued. I hope management takes more accountability and treats customers with greater consideration in the future.

I just recently started going to this store. It was recommended to me by a friend. Yesterday was my second time going there and I came up on this lovely worker Angie I think was her name if I'm not mistaken. Angie greeted me with kindness. She looked lovely and told me to ask if I needed any help with anything to ask her or any of her co-workers. I was confused on where to find something for my teen son who's 16 years old. His birthday is coming up and I wanted to see if I could find anything for him but I just don't know my teens like that so I did what I thought would be best. I went and looked for Angie. I then saw her organizing a couple of things on a shelf. Man she's a hard worker, but I went up to her and asked her if she could help me with my sons gift. She told me of course. She said she would need just a second for her to put some of the things away and she would be right with me.

I am submitting a formal complaint regarding a serious safety and privacy issue at your store. The dressing room is positioned at the very front of the store, fully visible to customers waiting in line and those entering or exiting the premises. This placement allows the general public to observe children walking into and out of the dressing room area. This configuration creates a clear and foreseeable risk to minors. Retailers have a legal and ethical duty to provide a safe, private environment for all customers—especially children. By placing the dressing room in a location where minors’ movements are openly visible, the store is failing to meet basic standards of care and exposing the company to significant liability.

My mother purchased two pairs of pants for me from Ross Dress for less in Hickory, NC. They were the wrong size. I live an hour away from this store and without thinking I forget to bring the receipt with me. I figured since they had the tags still attached and I was not asking for cash back but was going to exchange them for a size that fits it would not be that big of a deal. So me and a friend drove a hour to this store and they had me wait in line behind several other customers. They have no return desk. Then when I get to the counter the associate tells me I need my id. So I go back to the car and get it. Now the id that I had was expired but it’s still me and it shows all my info.

I bought a $30 gift card for a Christmas Gift on 12/19/25. As of 01/16/26 I have still not received it. I lodged a query on the Ross website. Some time later I got an AI type response tell me how to purchase a card on their website (!). I replied that this did not address my concern. No answer. I lodged another complaint on the website and pasted in my confirmation number, screenshots of the emails and receipt of purchase. I have never received an answer. This is by far the worst customer experience I have never received. I would never recommend supporting this business based on my experience.

I purchase pair of shoes for Dad, when I return them because they were not easy to put on for him, price of 29.99 I only received back $16.99. I feel is abusive to take customers money like that. Is not fair.

I can no longer tolerate shopping there since the pandemic, due to the high-pitched, loud security tags, AKA "screamer tags". I used to go to Ross all the time for decades, spending lots. Now, it's only right before Christmas, and as short a time as possible in the store. I am in their target demographic, which Ross makes the most money from. This demographic also often has medical issues that can be triggered by noise like this. I have witnessed and spoken with others who had to leave the store, due to the horrible noise. During the holidays, it becomes intolerable, with dozens of screamer tags in sync, making one's shopping experience MISERABLE. Ross is driving away their target demographic. If sales went down, it wasn't from the pandemic, but due to the screamer tags making it unbearable. One would think they could come up with a better solution.