Ross Dress For Less

My friend and I decided to go to RDFL on Olive Dr. here in Bakersfield to do some shopping. I'm 66 years old with a disability which makes it very difficult to walk/stand. My friend is 80 and no spring chicken. I was appalled at the way we were treated before we gained entrance to the store. They had the outside entrance blocked with barriers which forced us to walk single file into the store. Once we were inside, the same barriers continued including a barrier across the area to gain access to the store.

I went shopping to Ross today, for jeans, shoes, socks and underwear for my work and the two securities were behind me, like if I was going to stole something, I didn’t enjoy my experience, I felt bad because I have anxiety and I’m claustrophobic and feel so embarrassed and sad, is in Auburn, Ca I notice this is happening every time I go, I just to live in LA and never felt like that in a Ross.

I love going to the Ross store in North Port Florida. It's so clean and organized every time I go in there. I always find exactly what I need and you just can't beat the prices. I also want to mention the wonderful super friendly floor Manager Larry. I watch him communicate with his staff and customers including myself and I just think he's a professional, detailed and respectful manager. It's obvious his staff likes working for him. All of the staff were courteous and helpful. Pleasant and easy to talk to. The Manager on pm shift I don't remember her name was a calm peaceful woman and very professional, her staff Amy and Denise again, very professional friendly and just made long line go faster with grace. I love this store and look forward to continue shopping there. Sincerely, Brenda/Boston

Today January 24, 2023 I went to Ross Azalea Squad Summerville SC and realized that 2 employees were placing sales tags on women's shoes. I wanted to take advantage but to my surprise one of the managers walked next to one of them to stay with the best shoes and the ones she liked. Almost that she did not allow the approach through the corridor where they placed these labels because without saying anything she did not give space to take the shoes until she gave her approval. In a few seconds she left that corridor and I managed to take some boots that I liked because they had just placed the sale label. Immediately the manager returned and when she saw that I had taken the shoes that I liked, she made a comment to the employee that because she did not keep them and she replied that she forgot. What little professional ethics of this manager! Really unprofessional in my opinion! I left because it wasn't nice!

December 8, 2022, I purchased items from Ross department store in Destin, Florida. The next day I returned the items with the receipt. The assistant manager insinuated that I was a thief because the item did not have the tag on it. I had a receipt showing that I made the purchase. However, the assistant manager rudely decided she would look at the security cameras. I am appalled that I was targeted for suspicious of a crime based on my race. I have been calling headquarters and waiting since December 9, 2022 for Ross Headquarters to address this situation properly. It’s shameful that in 2023 people have no morals, values or kindness toward each other. The assistant manager, in this situation, was rewarded by the District manager for being a racist. Shame on you Ross Department Store. If this happened to me; I am sure it has and will continue to happen to others.

I was running late for work 6 so I didn't have time to go home and grab my work clothes so I thought I'll just run in and grab some clothes real quick at Ross. Boy was I wrong. I went to try on some shoes. My feet have been swollen lately because of diabetes. I don't have much feeling in my feet so when I tried on the shoe and felt this really bad pain in my toe it really scared me. At first I forgot where we lived. I thought it was a scorpion. I started crying ow ow. I pulled my foot out and my toe next to my big toe had a tack almost like a nail sticking out of my toe from a security device that someone had carelessly left inside the shoe and now it was all the way into my toe. No one that worked there came to help me. This nice little older lady came over and pulled it out. I couldn't do it. Hurt so bad when I put my flip flop back.

I have to go from store to store to TRY and find something. The sizes are enough. Style doesn’t change. And to have the same thing for months and then goes to sale rack. The price needs to be reduce more.

Too bad there isn’t a way to leave a negative star. Checkout line was all the way at the back of the store. Stood in the checkout line for over an hour to make my purchase. It’s a Saturday afternoon and only 1 employee working. The manager on duty…when approached about the long wait time/line responded that she was going on lunch break! Wow!!!! The store was dirty and items were scarce, damaged, and some were on the floor. This was my 2nd time visiting a Ross store. Taking them off my list of places to shop.

The worse Ross I've been to is the one at the RIM in San Antonio Texas. The cashiers are have no class, with zero customer service skills. I wonder if they are trained to through the clothes in the bag with no care. (It doesn't take extra time to even fold them a little so that they don't get so very wrinkle.) Please! Do not ever go to their bathrooms... They are Disgusting!!! I don't think is worth the couple of dollars you may save by shopping there.

Was at Ross trying on some pants. Went to the Ross fitting room were I was met with a sullen, surly woman who barked orders to me. The woman made me sit shoes I wanted to buy over in a corner. After I tried on the pants I gave them to her. She threw them in a clothes heap. I come in a 2 time leave the room she accuses me of stealing, brings in security. Got interrogated until I pointed out to them the missing pants carelessly thrown on a clothes pile. I'd rather pay more elsewhere.