Dollar General Reviews

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About Dollar General

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Dollar General sells a wide range of everyday goods at affordable prices. The company offers groceries, household items, health and beauty products and seasonal merchandise. Since 1939, Dollar General has expanded to over 19,000 locations in the U.S., aiming to provide convenient shopping options and value for budget-conscious consumers.

Pros
  • Clean and organized store
  • Good value for money
Cons
  • Inconsistent customer service
  • Long wait times at checkout

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Dollar General Reviews

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    How do I know I can trust these reviews about Dollar General?
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    Page 1 Reviews 0 - 5
    PriceStaff

    Reviewed Nov. 11, 2025

    I live in Pontiac, Il and our Dollar General is like most except we do not have a fresh produce section. The store is large with a great variety in every department. the employees are friendly and the store is usually very clean. Unless it is truck day, you may see the occasional cart full of restock items sitting about as the cashier restocks in between assisting customers. But what makes our store special is the manager Judy. She is kind, funny and outgoing. Always interacting with the customers and so helpful. She has even started a wonderful "free item" cart by the register allowing customers in need to take up to 4 food items free of charge at a time. This is an amazing way to help those in need in the current economy. As well as a kind and loving way to give back to the community. Judy is both a joy and a blessing!

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    Customer ServiceStaff

    Reviewed July 22, 2025

    I am not writing this for Dollar General store. It's about a employee that caught my attention. When I ask about a product they sell. Which I hardly ever write good reviews for companies or employees. I use this store almost every day.. being close to where I live. Point being is when you work for a great company like dollar general store or any major business. It's your part to thrive on making your customers happy. Everybody says the customer is always right. Being a customer myself That's not always right. Because I have gave some employees a mouthful knowing that I was wrong. But this little lady took my doubts and made me happy. Even the manager at the food Lion store close to there didn't know about the product I was looking for.

    Getting to the reason why is I ordered a trail camera and it takes double AA Batteries that are called dry batteries because the rechargeable battery and the liquid battery and lithium batteries will corrode after a few days or a couple months. When I walked in she came by and said, "Can I help you." I said, "Yes, maybe you can." I said, "I need a certain type of battery. Do you know much about them?" She said, "Try me." I said, "I need AA batteries but it's what they call dry batteries." By my surprise she pointed down to the Duracell batteries called power boost. "Them are the ones you need."

    She is a young lady who evidently wants to be there for her customers. It brought back a memory from a month or so ago. I got some peroxide and some alcohol and we was talking about the percent that is the alcohol and the peroxide and what it does for different things. So today she showed me that she will go far in life to make her job and its surroundings Great. Most people are there just for the paycheck. And for the management of dollar general stores. She needs to get y'all's eyes on her for future growth of dollar general. Put her where she deserves. If not it's your loss. P.s to have me to want to write a good review is somewhat IMPOSSIBLE. They come few and far in-between. This lady is awesome. I have what some say a book of knowledge in my head 'cause I can do many things from a to z but nothing about the difference in simple batteries. For some reason it won't let me add the receipt. Says my phone memory is low?

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      Staff

      Reviewed July 17, 2025

      My experience at Dollar General in Broken Arrow, OK, store #11318 was a blessing in disguise. I am disabled and on Wednesday, July 16th of 2025 I had to run lots of errands that day. My last stop was at Dollar General. I unfortunately showed up when 2 delivery trucks showed up and the aisles were hard to maneuver through. However, I can't get upset with that because of my bad timing.

      After getting some very heavy items for home I'm walking up to the checkout stands and a very lovely employee, Carolyn, saw me and saw how much pain I was in and how exhausted I was. She immediately came up to me and said that she was going to help me out at the register and all. I thanked her so much. She held up my heavy items, cases of pop and water so the cashier could scan them put them back in my basket and after paying for my purchases she helped me to my car and told me to get in my car and rest as she would loaded my purchases into my car for me after asking me where I wanted them at. Carolyn then asked me if I had someone at home to unload my purchases. Thankfully, I did. She then informed me that the next time I come in I need to get an employee first to help me get the heavy items for me in my cart.

      After being in so much pain and so exhausted, Carolyn made my day by helping me out towards the end. Thank you so much Carolyn, you have no idea how much it meant to me for you to recognize my need for help. I can be very stubborn about asking for help but when people offer to help me and I know I need it I don't refuse the help at all.

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      Customer ServiceStaff

      Reviewed March 4, 2025

      I just came out of a Dollar General in Albany Georgia 1162 Dawson Road. I really enjoyed this guy. His name is **. He said that's what they call him. I cannot pronounce his name but anyway usually when I go in a store of Dollar general everybody is good. They nice. They sweet but this young man was very very sweet. He asked me was everything okay, did I find everything I wanted and I told him yes and when he got through bagging my groceries and I paid for my food he said, "You have a great day and God bless you," and I was so happy to hear that.

      He had a smile on his face. He said that he was doing good because I asked him, "How are you doing?" He said, "Oh I'm doing good. I'm doing great," and that's the attitude you need and I just want to put that in and I have been going to a dollar store since they have been opening but truly that's the first time I had someone so sweet and so kind and so nice and made conversation with me so I just want to say that about ** and if the Dollar general Manager get this or they only get this I put the address up top to what dollar store I went in but I will put it again 1162 Dawson Road Albany Georgia.

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      Staff

      Reviewed Nov. 15, 2024

      I recently visited Dollar General Store #17865 (Winterville), and I have to say, Antonio made my experience absolutely incredible! From the moment I walked in, his friendly demeanor and welcoming smile made me feel like a valued customer. Antonio went above and beyond to assist me with finding everything I needed. He was patient, knowledgeable, and genuinely enthusiastic about helping, which is such a rare quality these days. Even during a busy moment in the store, he handled everything with grace and professionalism.

      The store was well-organized, clean, and fully stocked, which I can tell is a reflection of Antonio's hard work and dedication. He truly makes shopping here a pleasure, and it’s clear that he cares about both the customers and the store. Thank you, Antonio, for your outstanding service! I’ll definitely be coming back to this location because of you. Dollar General is lucky to have you on their team!

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      Staff

      Reviewed Nov. 10, 2025

      Lauren was very nice and kind to me and helped me find a certain item I needed. The store was very clean and organized as well one of the cleanest Dollar generals I have been to in a while!!!! I will be shopping there more often.

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      Refunds & Payouts

      Reviewed Nov. 9, 2025

      I had a friend give me a ride to the store known as "dg" or Dollar General to get a few necessities. (I can only very rarely and sparingly buy anything for myself not even underclothes or outerwear for that matter, since my funds are still currently not accessible to myself but very much accessible to the family that stole my Oxygen debit card among other things.) I have also had my Go2bank debit card stolen and used, and I can't personally get into my original Cash App account to use it though many many other people are apparently able to receive my money although I still can't. They've also hacked my cash app Bitcoin account and an array of other things).

      I need more help with the problems than I care to really realize or mention because to fully realize that fact would also be to know that I am nothing to anyone I've ever known for any reason other than to steal from me and laugh right in my face as they use up everything I have or would have had. If they had even considered me to be of any type of value as a person or anything else, because I'm a great many things more than what they see and ridicule every single day. They don't realize that they are definitely disrespecting someone or something that will ultimately either help you or make you all a dead and burned out hull of a used to be possibly prosperous planet and people, but will probably just end up exactly what they are deserving of and everything they see me as.?.. Nothing.

      Case in point, Raquel at dollar general is a terrible person and tried to publicly humiliate me for no reason apparently. What did she see that the cashier boy, Alejandro (Alex) did not identify me as? The difference between the two of them is simply the quality of a person and their eternally immortal soul (Alex) or the dirty disarray of the raquel thing evident in her every undetailed detail of ugliness in her very un-immortal soul, I'm very sure. One is good quality and one is not. You choose which one you think is right and righteous. ::shrug:: Either way I paid for my items I got at dollar general. With my sparse money from my non designer cheapest disposable looking "purse" that I believe is the reason for my persecution by that subpar person who should definitely not be able to work at dollar general or in the public.

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      Customer ServiceStaff

      Reviewed Nov. 5, 2025

      Went to DG (Burbank, IL) today for 1 thing. And left with several. Chante was AMAZING. She was patient and kind to help me with my gift cards. She gave great customer service with everyone who approach her. Great energy. Thank you for working today. I will definitely stop at this DG for now on and hope Chantel will be there. I didn't get the same service from the one in Midlothian. Thank you!

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      Customer ServicePrice

      Reviewed Nov. 5, 2025

      When I originally went to the store I was charged for four packs of cigs but only received 3. When I questioned the price I was told cig prices went up. After purchasing cigs at another DG found out prices did not change. Went back to DG on Lake Ave, was told by manager that there is nothing she could do, call corporate. After 7 days of calling corporate and being assured I would receive a call back in 24hrs every time. After me finally getting ahold of the DM by calling a different store for his number. After talking to DM found out the store manager could have solved the problem easily but refused to do her job causing the issue to escalate. Also could have gave me # for DM which she refused to do. I WIll never go in this store again!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Nov. 5, 2025

      Dollar General on HWY 341 S. Hawkinsville is the address says this is a FedEx drop point. I entered the store with a package, told the cashier I was dropping off and they took my package and set it down with other packages behind the counter in front of the tobacco on the floor. I waited and waited for Apple to send me verification that my device was fixed. I contact Apple yesterday and they said they never received it. I stated I used the mailing label they provided. They asked if it was a store or drop box. I told them where and they said to contact them.

      I then called the store. A gentleman asked me what it looked like. I told him rectangle box one the shape slides would come in wrapped in brown paper. He looked and couldn’t find it. I told him if my IPad didn’t show up we would have a problem. 5 minutes later he calls me back with his manager yapping in the back how she had my Ipad. They opened the box and threw the box away.

      First of all the label had my return address and name on it. Secondly the iPad had 2 pages taped to it with my Name, Address, Phone, Email, Claim Number and my card info: I go up, get the iPad and I am locked out of it. I don’t know the pin which means they put a pin on it. The District Manager calls me and says it was a mistake and it was sitting in the box in the office on a shelf the entire time. I said which is it? The box was thrown away or you still had the box with all my info? I said, "Well I am locked out of it. Someone put a PIN number on it." She said no they didn’t. She had humor in her voice like this was entertaining as she was defending them and their actions. Then she said she would meet with me and pay For more postage. First off I can’t send it to Apple with a PIN number on it that is why it was totally reset.

      So now here I sit, with my iPad I can not access, the District Manager is entertaining and relaying lies. If this doesn’t get fixed I am out of a $300 iPad that was for school and Dollar General doesn’t care. Their District Manager just called again saying they called the employee that I gave the box to to see if he put a pin on it but he hasn’t called back. She will be in the store Friday Morning if I want to meet her or have the police meet her. I have to bring my dad to the doctor so I won’t be able to be there which means she can keep blowing off the situation and continue to not take any responsibility for her store's actions and I am out of $300.

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      Dollar General Company Information

      Company Name:
      Dollar General
      Website:
      www.dollargeneral.com