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Dollar General
Dollar General
Overall Satisfaction Rating
1.67/5
  • 5 stars
    6
  • 4 stars
    2
  • 3 stars
    4
  • 2 stars
    1
  • 1 stars
    56
Based on 69 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Dollar General

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704 Dollar General Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer
Original review: Aug. 11, 2018

The area leadership for Pinellas Park/St Pete/Clearwater FL is outstanding. Their responsiveness is incredible. During the last year, I twice submitted "feedback" as is routinely requested on retail outlets' cash register receipts (something I very rarely do). The first time I reported that a popular item I was hoping to purchase (store brand bottled water) was not on the shelf. Ever since, I have noticed fully stocked shelves - perhaps a coincidence and my feedback never read, but I noticed.

More recently, I shared the incorrect application (at least from my point of view) of a discount policy. That afternoon, I received a voice message from the area manager conveying apologies and inviting me back to the store. This was totally unexpected and extremely impressive. This is how to create "customers for life". To wrap up, this is a company that "listens" and takes action. My feeling is that my modest feedback contributed to their training, merchandising, and customer service. Well done!

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 10, 2018

I have shopped at DG for a long time. I use digital coupons, and spend about $300 a month in the store sometimes more. There is only one DG in our town. The past five times I've gone in to shop have been horrid, I have left full shopping carts the last two times. They hired a horrible woman named Pam she's unmotivated, sloppy, and rude. She acts the like no matter what she says or won't do doesn't matter. I have gone out of my way to be nice. She continues to be rude and hateful so I’ll be shopping at Walmart or Family Dollar as well my friends and family. Thanks for nothing DG. She's costing you lots of money.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 8, 2018

When this store came into our town (Scooba MS) I thought that was great. The manager was good. The store was clean and in order. By now it is dirty. Unkept. The shelves are empty. Can’t get what I want. The employees are sometimes rude and unfriendly. Even they look unkept. I wish this could change. The store could be really handy. I am really disappointed. Thanks for doing something about this.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 4, 2018

Store manager is lazy and takes off whenever he wants. He left store early today when I was in store as a customer 2+ hours early to go play "Fiesta Bingo". While 1/4 of the store shelves remain empty, and STOCK is NOT PUT AWAY and the 1 lone cashier upfront is left to do all of the work while lines back up and customers complain. This is routine for the Tucumcari store. Not only should the store manager be absolutely fired, but the district store manager as well as he knows of the store's constant problems and does nothing. Store has revolving door of BAD MANAGEMENT with the current being the worst likely in the store's history. Corporate needs to act!

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Rated with 1 star
Verified Reviewer
Original review: July 29, 2018

Cahokia, IL Dollar General should be closed forever, been waiting for someone to reach out to me regarding a complaint over 4 days now, sadly when they did it was the same "district manager" (Karla) who allowed a manager to curse me & smash my belongings & have the cops called because he didn't want to serve me due to a secret crush he had (yes he was a younger guy).

It's no longer "a pat on the back" situation because after going to a different DG (also in Cahokia) this past Monday the manager on duty was dropping "F" bombs because she didn't know anything about the phones that her store carries which BTW never buy a phone from DG. They keep them in stock forever instead of restocking the old ones. I'm currently waiting on a new sim card because the one they had in the phone had expired and the darn company couldn't even generate a phone number. Those phones are old and they knew it!

I finally get a call at 7:30AM. Who calls someone that early on a Sunday unless deep down you were expecting them not to answer?? Welp I answered and she (district manager) was just as rude as her employees arguing with me about the date of my visit, "it was this day" "it's only been this amount of days" blah blah. Are you kidding me!?! Really DG SOMEONE NEEDS TO REDIRECT KARLA.

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Rated with 1 star
Verified Reviewer
Original review: July 27, 2018

I've written reviews in the recent past about this location (Dollar General, Island Pond, VT 05846) and I'd like to write another. I don't know who you have managing that store, but that person needs some training, re-training or to be shown the exit. The first impression upon entering is that the place is dirty, unkempt and unorganized...there are boxes and crates of supplies filling most of the aisles, making walking around very difficult. Many of the shelves are completely empty and everything seems shabby and second-class. For comparison, we visited the DG in Lyndonville, VT and were amazed at the differences...where Island Pond is mostly negative, Lyndonville was nearly all positive. Perhaps the Lyndonville Manager should train the Island Pond Manager? Something needs to be done and right away.

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Rated with 5 stars
Verified Reviewer
Original review: July 27, 2018

For starters, the location of my local Dollar General is literally in view of my bedroom window, how awesome! I stop by like clock work before and after work just to get my daily snacks. There’s never a time I don’t feel welcomed when I’m there. The entire staff helps you from the moment you walk in til the time you leave. The store is neat, clean, and everything is where it’s supposed to be thank God, and if there’s ever a time you need extra help the store manager is on top of it! 37396 Glenwood/Westland MI store.

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Rated with 5 stars
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Verified Reviewer
Original review: July 13, 2018

Amazing. I have a Dollar General right by my house. I would go the five min more just to go here. So helpful and mature and clean and I'm amazed all employees are amazing. This Dollar General is store # 13701.

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Rated with 1 star
Verified Reviewer
Original review: July 7, 2018

I purchased this Luminator Floating Lantern on 06/16/2018 at 17:44 at Store #09295 in Mobile AL. I first opened and used it on 07/04 and yesterday. Well, it does not work today. I returned to store with Lantern, battery and receipt to get even exchange. Manager opened another, tested my exchange and it didn't work. Put the new battery in and it worked. Larry, the manager refused to give me an even exchange. He is definitely focused on profit and not customer satisfaction. He suggested I buy a replacement battery. I escalated to Dollar General Customer Service Inquiries. Will see what happens.

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Rated with 1 star
Verified Reviewer
Original review: June 30, 2018

The other day I went to Dollar General and I specifically told the store manager that I wanted to TracFone that was not a smartphone. She went to the phones with me and pulled the phone out and told me that this one specifically was not a smartphone so I purchase the phone got home and guess what it was a smartphone. So I took it back to the store to try to get my money back and she told me that she cannot do that because once it was activated you cannot get your money back. If that was the case why did she guarantee me that the phone was not a smartphone. I will never ever go back to Dollar General again.

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Rated with 1 star
Verified Reviewer
Original review: June 30, 2018

Shopped at Dollar General the week of June 25, 2018. While there I purchased my grandson a Oreo Chocolate Candy Bar, King Size. My grandson comes over on Friday so I wanted to have it ready for him. He knows I put it in the refrigerator, so I got it and brought it to me. Just so happens, it was turned to the back and I noticed the date, 06 JAN 2018?! I was completely shocked! I swear I thought I was seeing wrong! No, my eyes and the date was correct. I was not going back over into M.D. just for a candy bar. Plus, the receipt was long gone.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 28, 2018

I live 40 miles one way from the Dollar General store. So when I have a sour carton of milk it does not always pay to drive back in and exchange it. One time I did make the trip just an hour after I had bought the gallon of milk. The same girl was there, she knows me and did remembered me being there earlier. Her attitude was not good when I walked in with a carton of milk and of course she first wanted a receipt. When I explained she did not give me one earlier she grew more intense and said she always does give receipts although, she never has to me unless I asked. She refused to replace it. I then made a comment about the saltine crackers always being hard as a rock and the week old bread they sell. At this time she was seeing red I guess because she started yelling saying she was gonna call the cops. I replied, please do. Well, of course she did not and by this time there was a line of about 10 people there behind me.

The thing is you do not save any money going there. The store is always so crowded with stocker carts you cannot get through the aisles. It is even more expensive on a lot of items than the bigger food stores in town. Small containers never a family size container of for instance, oatmeal and then they go to having the ones with packets! Charge nearly 4 bucks for a 12 packet box of oatmeal!?!

We do not have a Wal-Mart being a small town therefore I just elected to never going there again. It is poor service. Sour people as much as sour milk! They throw stuff in the super thin yellow plastic bags so fast and they are so heavy I rarely get to the door at the house without spilling half my things. Only one girl used to double bag and she only lasted a couple weeks with them. A friend of mine used to manage for them. They overworked her so bad the poor lady was worked to a frazzle she never ever had a day off. They are just a bad business, buying poor quality products and charging the same prices as anyone else.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 19, 2018

The woman with dark hair that runs the place during the day is a horror. I have seen her belittle young employees in front of me as a customer in line. I have used my receipt to alert DG already to no avail. I had $68.00 worth of items in my cart Friday around 12:45 pm. I asked her after ringing me up if Pepsi sale price came off. Her response, “I don't know. Discount price doesn't show up.” I asked who would know. She responded, “Do you know original price?” No I was trusting signs. Then I proceeded to ask if Poptart 2 for $5 came off... again she snarls at me she doesn't know. "Discounts not itemized." she says. I endure her talking to me so disrespectfully, until I ask if Doritos sale price came off, since they were 2 for $5...

She proceeds to yell at me with cart full of bags and 4 customers (some my neighbors) in line no, “Why do you care you didn't even buy 2”. I most certainly did. That is when I lost my patience with her nastiness, which I have endured there from her before. (Which I alerted DG customer service) Left it all there and told her very calmly how mean she is and I'd prefer to purchase my $68 worth of items elsewhere. Her aim was to humiliate me. She did not. However, Kingshighway, Cherry Hill DG aisles always cluttered with boxes on pallets. Employees never stay. Store is close, but a mess. Manager thinks it is ok to disrespect customers who are in there regularly. After several complaints DG must think it is ok too.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 15, 2018 Dollar General 8111 W Beaver St, Jacksonville, FLFL 32220. If you want rude service and to be treated like you are bothering the employees while you are spending your money, this is the place to shop. You will get consistently rude service without a smile, a hello or a thank you. The manager is the worst offender.

How he got a management position is beyond me. He has ZERO PEOPLE skills and is just a rude person. Some of the cashiers are friendly but they are few and far between. I honestly do not even know why I shop there. Would love to complain to someone above this guy...

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 9, 2018

My husband and I went to the grand opening of the Dollar General in Sharptown MD today. We received a flyer in our mail several days earlier that stated a free tote bag and tumbler would be given to the first 200 adults that are 18 or older. Additionally, the flyer stated a free $10 gift card would be given to the first 50 adults that are 18 or older. My husband and I got in line around 7:25 am until we were allowed to enter the store at 8:00 am. Upon entering the store and receiving the $10 gift card, it was stated by the manager that the gift cards are 1 per family, which is not what was advertised.

My husband and I are thankful for the free $10 and we will happily spend that amount, but no more than $10. Many of the customers entering the grand opening were surprised to learn that the gift card allotment was 1 per family. My husband and I were really looking forward to having a store so conveniently close to where we live. However, the false advertising has turned us away from Dollar General stores for life.

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: May 25, 2018

I had told them when they first opened that I was going to be a Dollar walker. I had recent back surgery and needed to walk but couldn't afford to go out of town to do it. Tyler the manager told me I could walk all I wanted to. But this last week I had bought some clothes and they were too small so I returned them and the woman (Lou) helped me because they were too high for me to reach. After two trips and each time she greeted me with a smile and was very helpful. I got three tops and three capris for $85 dollars. How wonderful. I'm so elated that we have this new store because now I can get most of my groceries here and not have to drive 12 miles to get them. Thank You Dollar General.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: May 22, 2018

I recently visited the Dollar General store in Flint Michigan at 115 Pierson Road Flint Michigan 48505. This store was so filthy and nasty... I seen a mouse on the Shelf. I seen mice feces on the floor... I couldn't even stand to be in there a few more seconds... upon leaving I seen that the workers were being mistreated and abuse by the male manager, he was rude and disrespectful, show misconduct, and cursed at employees while customers were there. After leaving the store I filed a complaint with customer service as well as the Department of Labor. BOYCOTT DOLLAR GENERAL FLINT MI, 115 Pierson Road.

4 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 14, 2018

This morning when I had entered the Dollar General store here in the city of Columbus and the state of Georgia to purchase a couple of items from store #14458 located at 2301 Cusseta Road in Columbus, Georgia 31903 phone # 706-405-2007... I had purchased nine cans of chunky sirloin burger with vegetable soups priced at $1.95 each, one packaged of Eckrich links priced at $2.95, Velveeta sliced cheese priced at $2.75, one loaf of Sunbeam white bread priced at $2.95, two pints of Breyers Rolo ice cream and one pint of Breyers drumstick ice cream priced at $5.00 and three boxes of toast pastry priced at $1.00 each... My subtotal should have been $34.20 and my tax should have been $1.37 so therefore, my total amount should have calculated out to $35.57.

The ** female cashier that is always playing around like a two year old adolescent had deliberately counted ten cans of chunky sirloin soups when in fact, I had only purchased nine can of chunky soups bringing my total to $37.60 overcharging me $2.03 to be exact!!! Then this same cashier had the audacity to boast and brag about cheating me out of my money to her co-workers and to the other customers that were in the store... she had also stated that if I reported her that nothing was going to happen to her!!! So I proceed to write a complaint to the Dollar General headquarters in Tennessee only to be told that they are sorry for my bad experience... that was not a bad experience because I have been cheated by the same store numerous of times!!! In fact, the things that those employees are doing in that particular Dollar General store is being did intentionally to me!!!

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 2, 2018

629 Ronald Reagan Pkwy, Davenport, Fl 33896 - Management, are you aware that this store looks like a bomb went off inside. Every time I go in this store, I struggle to get down the aisles because items are falling off the shelves, carts to restock shelves are parked at the end of each end cap on every aisle, and items are out of place. Is anyone managing this store? I used to be a vendor so I’ve gone into all kinds of stores to stock and order product. This store is so disgusting and dangerous. Today there were at least three step stools in the aisles just waiting for someone to trip over them. No employee in sight. I took several pictures of examples of this disastrous store. Please send someone from headquarters to fix this ongoing problems. You are losing business from many locals who enjoy the convenience of this discount store.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: April 12, 2018

I had been buying the Medicated Pain Relief Patches for a few years about 3 or 4 months ago. They were staying in place much better and then my most recent purchase box stated New and Improved better flexibility **. Well guess what? They will not even stay on for an hour sometimes less. I quit buying Salonpas Patches for that reason, I was having to put other tape across them to keep them in place and that is not very comfortable.

I'm in a rural area. The DG store is less than 2 miles from me so rather than driving into San Antonio I buy Dairy, Groceries, Pet Food, toiletries, vitamins, detergents and many other things. I was so happy when a store was opened in this area. I am diabetic, and have heart disease and arthritis and psoriasis. My only real complaint is that I still have to go to Walmart for Sugar Free Coffee Creamer and SF Canned Fruit. I was able to buy Glucose Tablets and some SF Cookies and Stevia Pkgs... Please consider going back to the other type of Pain Patches. They were much better. Sorry did not keep receipt but I did purchase 2 boxes.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 6, 2018

I come in at least once a week to the same Dollar General # 04282 to purchase items and use coupons BUT the new Employee GREG at STORE # 04282 would not accept any of the 4 coupons I get in the mail from the company. They were not EXPIRED, the Envelope from the company wasn't opened. Greg still insisted the coupons are FAKE from the company. My mail is in a LOCKED PO BOX so NO ONE PUT FAKE COUPONS IN MY MAILBOX. I did not argue, I left my products on the checkout and will not buy at Dollar General ever again after being a customer for 5 years. GREG refused to SCAN the company coupons which would have scanned perfectly as always.

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Rated with 1 star
Verified Reviewer
Original review: March 31, 2018

I call in to make a complaint three four weeks ago, Customer Service took down my complaint told me someone will contact me. No one did! I go inside to shop today as I do every day. I go to that store 2 to 3 times a day. I run a youth center So I buy almost everything I need for my center. Employee at other stores know me. That’s how long and how much I shop there! Even the worker at the store where all this happened at talk to me nice laugh with me while I shop. But this lady has treated me like a dog! Today as I was ready to pay for my stuff she tells me, "** we not letting you shop here no more," I say, "What did you call me?" So she calls a boy upfront he a ** boy **. She told me, "Get out. I have him to break your neck if you try me!"

I told her, "Lady I never been to jail or tickets so why would I put my hands on you like that. You are wrong." I walked right out. As I started walking out she say, "** you come back here even in parking lot I have you in jail." ** Some need to call me. I have her record and I will give it to the news so that all 50 states ** want shop at no DG. This time I want a call. I want action. My kid had to hear her call me out my name. She was standing by the hood of the car up by front doors! This same lady I call to report last month just few weeks ago! Customer service you will see my name and my complaint, Ok. I was shopping this ** guy came to her ask where the socks at? So she point and side on 2-3 don’t remember number. Ok. Anyway as guy walk off she tell other work, "** about to steal." But this man had on a work suit. He works. He also paid for 5pk socks! But she didn’t see me.

I push my cart fast by her right after she said it to let her know I heard you!!! Not one ** customer has this woman not attack! She told me DG told her she got permission to tell me I can’t shop there anymore or be in the parking lot ** so DG gave her permission to call me a ** to cause they never call me about my first report on her! 12146 Old Highway 67 Biloxi, MS 39532 United States.

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6 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: March 24, 2018

When we were shopping having a good time, trying on shoes the manager of this store actually accused my daughter of stealing!! We are very offended and deeply upset with management of those store. We shop here all the time... Well no longer. I believe we'll go somewhere else to shop next time.

4 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 21, 2018

So, me and my baby stroller up to the Dollar General on Crowder. I'll preempt this post by stating the FACT that Walgreens and other stores on tourist-laden Canal Street have folks walking in and around their stores WITH full sized backpacks the size of body bags, yet in other areas of the city, they all but football tackle you, harassing you to "leave your bag (which IS A PURSE AND SIZE OF NORMAL PURSES) at the front of the store that they don't watch, where like one time in Crowder Dollar General, when I left my bag (WITH prescriptions in it that I JUST PAID FOR AT WALGREENS next door) at the front, some crazy ** walked in and STOLE.

OBVIOUSLY, after having to wait a whole hour and a half for Dollar General to close, the security guard had to walk with me TO Walgreens to REBUY my prescriptions I need for my stomach and heart conditions. That was ** up in itself. So anyway, today at the Crowder Dollar General in New Orleans, we walked in to get a few groceries to lay a few days, and some ratchety ** stupid slave for his DG Massa came at me, PUT HIS HANDS ON ME, and had the nerve to call himself ordering me to leave my PURSE at the front.

Further, that male worker came at me with a bigger, country looking, "field hand, house slave, as IF they were gonna do something to me... THAT I COULD SUE THE WHOLE COMPANY FOR, and tell me, "look the cop right there, nah put your bag to the front". That dumb **. The COP, who later apologized for the DG employees, just asked me to wear my purse instead of having it on the stroller (because it is heavy), and that she understands. That's all they should and could have done as well. So, I put it on my shoulder (after all, it BEING A REAL PURSE) then took it right off and put it back on the baby stroller. What they gonna do? Push up and get their ** fired?

They got some nerve harassing me and putting their hands on me, trying to intimidate or threaten me or whatever they think they were accomplishing, especially when I saw 2 people, even with all those store cameras rolling, walk in the store and out with merchandise they stole, while their country ** goon-squad-wanna be DG SLAVES were harassing me about my purse!!! And, unlike a tourist who can fill their entire 'body bag' size full size backpacks and get on a plane, this is not my FIRST time BUYING from this store that I go every week and THEY ALL KNOW FULL WELL I DON'T AND HAVE NEVER STOLEN FROM! They need to STOP that mess. there are people out there that WOULDN'T STOP at just writing a complaint. Employees that out their hands on women should be dealt with and FIRED!!!

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Rated with 3 stars
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Verified Reviewer
Original review: March 14, 2018

I have been to two different Dollar Generals lately and at both of them, when we pulled in, there was an employee standing outside the door smoking. I do not smoke and I have small children, so I guess it may bother me more than it does someone who does smoke. It just seems like there would be a rule about this or that the employees themselves would have better sense and move to end the end of the building at least.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 14, 2018

The Dollar General in Rembert, SC store manager and other workers refused to accept me using a Green Dot Debit Card. I asked why did I have to tell them what type of debit card I used? The manager said that she was told that I didn't have a job. I decided to call the corporate office because I didn't personally know anyone at this store and I found this to be invasive. But the area district manager told the store manager that I contacted the corporate office and I began to be personally targeted. They would send messages by my husband for me. Tell me that they would see me in the parent pickup line. Call the police if I came to the store like I was bothering them.

But the most devious thing that was recently done was they had a friend at the local Food Lion to tell the manager that I was bothering people there. They told the meat department manager that I'd told them that I wanted him and his girlfriend became upset. Luckily, unbeknown to them I am a secret survey shopper for Food Lion. I am also married. The depths that a stalker will go to to recruit others to do their bidding is scary. Corporate officials should take the concerns of customers more serious.

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4 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: March 11, 2018

Employees are lazy and gave bad attitudes. I had just shopped at your new location in Egg Harbor Township on English Creek Rd. I walk in and say good morning to the cashier, I got no response... ok, he’s not a morning person and that’s ok. So at checkout I had a manufacturer's coupon for 4 Lysol products and he looked annoyed. I had to explain the coupon to him and tell him I bought 4 Lysol products so I get the $3 dollars off. He just scanned it... very poor communication and customer service skills. At the end I went to hand him my $5 off a $25 purchase coupon and he said the transaction was already complete.

I asked him if he could re-do the transaction because it’s the main reason I came in. He laughed and said “you’re going to make me return all of this for a $5 coupon?” I said, "Yes, I have two small children at home, every penny counts". To make a long story short... I left embarrassed by the cashier and without my $5. The only way I’d ever return to that store ever again is if the company compensates me for my money.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 7, 2018

How does Dollar General expect moms with small infants to shop? The carts have prongs sticking up so you cannot rest the car seat on the top and the basket is just a couple inches too small to put the car seat in. So I have to try to carry a heavy car seat and whatever items I need. It’s impossible! You can’t sit an infant that cannot support themselves in the seat. How are we expected to shop while carrying a car seat?

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 6, 2018

Purchased a box-set DVD while out of town on 3/3/18. Upon giving, learned it was a duplicate, so agreed to return it to my local DG store on 3/6. The DVD was UNOPENED and in PERFECT FACTORY-SEALED condition when presented for return along with the ORIGINAL RECEIPT. Per their general return policy, this should have been a 'no brainer' and an easy return, given that the item had never opened and as being returned well within the 30-day limit. However, the cashier on duty flatly refused to return the item, simply stating, "We don't accept returns on videos."

Then she mumbled something about if it had been opened, and if they happened to have the same title, then they could. But we weren't complaining about a damaged item-- the item was merely a duplicate and in PERFECTLY SALE-WORTHY CONDITION. So we said, if you can't refund our money, may we have an in-store credit? She had to ask the manager on duty, who also flatly refused!

That obvious lack of generous customer service didn't jibe with prior experiences at DG stores, so I decided to telephone DG customer support to report the issue. A woman with a very thick foreign accent answered the phone. I could tell pretty quickly that she just had a list of questions to get through and wasn't particularly keyed into getting a problem solved! So as not to behave in a rash manner, I decided to open the conversation by asking for confirmation of my understanding of their return policy by asking her to list the "exceptions" to their general returns policy. That simple question apparently threw her a serious communications curveball, because she seemed to have difficulty in identifying any exceptions.

She was able to read the policy, but I don't think that she was adept enough at interpreting it. So, after she read a bit of the script and I confirmed that you can indeed return an item purchased at one store to another and that DVD's are not an exception to their up-to-90 day return policy, I then began to tell the story about how the local store refused the return. She, however, didn't seem to be listening too well, as she sounded like she was still stuck on reading details on the return policy and telling me that I "could return it to another store."

I said that I already understood that, and had tried that, and that was what I was reporting. She just repeated the same thing--again. That's when I said that it shouldn't be up to me as a customer to try to find another DG to return it to. Then I asked to speak with another agent. She said there was no way to transfer the call. Then I asked to speak with a call center manager. After a somewhat long hold, a manager did come on the line, only say, "Hello," and then it was back to the same agent, who then informed me that the manager was busy on another call. I said that I'd be willing to wait on hold to talk with her. The agent said, "No, you can't do that. You have to wait for her to call back." RIDICULOUS. I now have a new and very unfavorable view of DG stores.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer Verified Buyer
Original review: Feb. 21, 2018

I went to the Dollar General for a pack of cigarettes and was told the cash register was stuck and would I please wait. As I was waiting the Chief of Police ordered me outside and proceeded to "banish" me from the store for inappropriate comments to the cashiers. I was never so humiliated in my life. Granted I complimented the cashiers, but I compliment all cashiers, they have a hard job. This was totally inappropriate action IMO. I offered to apologize but no dice. I walk the store, compliment the cashier pay and leave. I do not appreciate being treated this way. For my part I plan on asking every single person I can contact with to boycott this third rate store, I am upset!

3 people found this review helpful
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Dollar General Company Information

Company Name:
Dollar General
Website:
www.dollargeneral.com
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