Dollar General Reviews

Ms. ** and the manager, whose name I believe is Ms. **, have been absolutely amazing! They helped me learn how to coupon shop and assisted me throughout the entire process. Because of their kindness, patience, and excellent customer service, I now go every Saturday to take advantage of my weekly coupon deals. I have shared my wonderful experience with my family and friends on Facebook and have recommended this location to others because of the outstanding service these ladies provide. I truly appreciate Ms. ** and Ms. ** for going above and beyond to help me. They are a wonderful representation of what great customer service should look like! Thank you to these amazing ladies for everything they do! Location: 5120 Warm Springs Road, Columbus, GA 31909

I am so amazed and impressed with the personal care, attention and time Angela took to rectify a bad situation at one of her stores that she personally was not there for. She is absolutely amazing and I can't thank her enough for caring not just about my experience at one of her stores but how sweet, considerate and understanding she was about my autistic handicapped son. Thank you Angela and GOD bless you!

A big shout out to ** store 10276 Dyer Indiana! Debra really goes the extra mile, she really cares about customers and it shows. Many times stopping from her hard work to walk customers to the exact item. I have seen her work in extremely hot conditions with No air conditioning, which no store should be without! She should be rewarded for working in the store that felt like oven recently. I have been a customer for about 20 years and Debbie is one of a kind! Thank you for your caring customer service! Lucy R.

Queenie and Athenia are two of your best employees. They deserve a pay raise for their outstanding customer service skills. Each visit to this store they are respectful and friendly to all customers of all ages! Thank you, Belinda.

I was at store #4225 on Saturday May 30, 2026. The gentleman who was the cashier, I believe his name is Jeshua was soo friendly!! He gave me a warm welcome when I walked in the door and as time went on I realized he recognized everyone as soon as they came into the store. I have never been to ANY Dollar General store where you felt welcomed and the cashier was so very pleasant!!!

You can't beat the staff. They're excellent but when you buy something from Dollar General go back to get it again they don't have it no more.

The Dollar General on Davis Hwy in Pensacola FL 32514 has the most miserable cashiers, including all the newer employees except for Miss Vicki! I avoid going to this particular DG now because the employees are so unfriendly and are unhelpful that after I've made my purchases I leave feeling unwanted.

I wanted to write a review about a specific store. But apparently they are paying Google tons of money. But the store on Alderman Road; Grays Creek, NC has to be the worst of the bunch. The worst! Recently they were closed for over 2 weeks. They said system issues. BS, a DG 5 miles away was open the entire time. I was at the store today and waited 20 minutes in line. When I got to the register, they closed it, so I had to wait another 5 minutes. I am not going there again.

The prices are never what they are listed as, the coupons don’t work half the time and the return policy is terrible. In 2 occasions I have tried to return something and received nothing but hassles and BS. The first occasion was a shower curtain, it was on clearance sale for 8.00, got it home and the inside had runs in the fabric and nicks. Took it back the same day and was told the clearance items were non refundable. There was no signs saying this and no policy listed and it wasn’t noticeable until you opened the package and unfolded it.

I live in lady lake and refuse to ever go back in the DG in lady lake. Always a line employees will not help. Always blocking off lanes to stock and I can’t get to products I want. I absolutely refuse to ever go back in until staff is changed, new staff trained correctly. I will continue to visit the one in leesburg.

I have never been in Dollar General without being overcharged!

Dollar clearly has a very poor leadership at the top level. The employees must be working for Satan. They often only have one tired person working in the entire store trying to stock and run the cash’s registers. I feel sorry for the employees the few times I have stopped by but avoid going there anymore. Get your stuff together or retire and let someone else lead in your corporate world. This place needs to be brought up to humane standards!

Today I went to Dollar General Branch Ave in Providence RI. This is a store I’ve shopped for over ten years. The employees used to be so friendly and helpful. Since they reopened (after closing due to water damage) the experience is a lot different. Today I asked for a receipt and the cashier, Shea who said she was a manager rudely pointed to the trash bucket overflowing into the floor of blank receipts and said isn’t it obvious. Belligerently.. I told her there is no reason to be rude and she asked me what was wrong with me (flailing her hands all around), continued belligerently yelling at me. (Embarrassing herself ).

I was at the Dollar Store on the scary Main Street at 8:15 pm and the lady who worked was rude as ever and told me twice that they were about to close. I will not shop there anymore.

STORE 6624: 5136 W. Peoria Ave. Went into store on 7/12 11:09 AM. ** was a very pleasant person -- When I got home, I noticed on the receipt that 1 item (a buy 1 get 1) did not reflect on the receipt. There was a sign posted on the solar lights for the sale purchase of buy 1 get 1.

Store 6499 Veterans Parkway Columbus Georgia omg, every time I go in this store, nothing is priced right. They can't sell the item because it does not have a skew on it. They blame the customers for everything. Three times I have walked in the store, the cashier was sitting on her behind behind the register doing absolutely nothing. This is the third time I picked something up and was told because it does not have a label, they can't sell it. Well if you get up and clean the shelves off you will find the items take then off the shelves before the customer's have to clean your store for you. Nothing is ever arranged; items are always thrown everywhere. It's not a great place and it's never a movable cashier; they just stand there, then when you ask them something, they never know anything so why even work here?

Horrible place to shop. The managers are not good at their job and some of the employees reflect that. My wife bought 2 $500 Apple gift cards. 1 was activated and 1 failed to activate. They said it would be refunded back to our card. 2 weeks went by and we still had not gotten our money back so she went up to talk to them. The managers were not there so the employee called them. The manager said they would be there until 4 the next next day. My wife showed up at 1 and they went home early. After a few more attempts to get in contact with them she called the corporate number. Now we were at a month with no refund. Finally after a month and a week of battling to get our money they owed us the district manager finally authorized a refund. No apology, nothing. We'll shop elsewhere from now on and I suggest you do the same. What a shame too. That Dollar General used to be good until it went under new management. So sad!

I will never go to a Dollar General again that does nor have internet. You have digital coupon deals but no service. I loaded the coupons on my phone today at home and it still did not give me the coupon price. Why oh why would you have digital coupons without internet? Just simply have the item on sale. I will just go to Walmart from now on.

Dear Dollar General, to whom it may concern, I am compelled to express my dissatisfaction with your store's practices. It is unreasonable to display sales signs and not honor the advertised discounts. The conduct of your cashiers has been particularly disappointing, demonstrating a lack of professionalism and a dismissive attitude towards customers. When inquiring about the sales signs, their responses were nonchalant and dismissive. I visited three different stores, and each interaction was marked by rudeness. Although they claimed to be unaware of the sales signs, I find it unlikely to be an isolated issue. Consequently, I have decided that I will not return to your stores in the future. No receipt was given...sad.

The Dollar General in the Lansdowne location has taken a wide turn to the point that the current manager sits in the back office either on the phone or eating every time I come in leaving the employees to operate and run the store by themselves. There’s always a line of 15 people Or more. It has become frustrating and disappointing that we have certain people who are in these positions where they become complacent and do very little to adhere to the store policies and operate as a team for the proper function of the department store. The current supervisor in the Lansdowne area needs to be reintroduced to customer service training and stop being lazy leaving employees and customer to fend for themselves!

First off,, your "employee" Timothy,,,Timmy,,lol,,I've been comming here since you opened, I'm 67 yrs old, and a person who can't live, the way God intended "him" to should not have to id me to get a pack of cigarettes,,,your store sucks,,never a person at the counter,,trucks in floor everyday, never what the public wants, and prices that rip us all off,,I for one will "NEVER SHOP AT ANY OF YOUR STINKING" ESTABLISHMENTS AGAIN, NOR MY FAMILY OR MY FRIENDS, Great way to ruin your customers, customer service sucks, except Mia, she's the only one with anything there!

Good service until today. Christin needs a refresher on how to talk to customers.

Though the DG Market in Chesterfield SC is clean and the prices are reasonable. Lately the self check outs have not been open. This makes a quick trip to the store almost impossible because you have to find a employee to check you out because most of the time the employees are stocking the selves. Also a lot of the times there is only one employee working so you have to wait for them to stop stocking and come over to the cash register to help you.

Every time I go to this Dollar General I get cheated out of money. Coupons not working, deals not coming off and being told that the app isn't like the store. It clearly stated your ad says buy one get one free blue dot. It's there right on the shelf. "Nope nope. That's not right," the clerk says. What a joke this store is. So much for the customer always being right. I get that the app and the registure doesn't always agree but the paper on the shelf clearly stated buy one get one free.

I suppose Dollar General Gottletsville Tennessee didn't like what The BBB Complaint They Received in regards to False Advertisement, It's like this Dollar General WANTS TO BE BIGGER THAN WALMART but look up Dunkin Donuts Original Coffee 12 OZ Bag then go to Dollar General website. It says They have so many 12 OZ Bags and currently it states $7.95. I went to purchase 2 Bags. When I seen the Bags are 7 OZ Bags I went To another DG the same 7 OZ Bag. So they have J M SMUCKER CORPORATION ORVILLE, OHIO Packaging 7OZ Bags EXCLUSIVELY FOR DOLLAR GENERAL because no other Retailers sell that size.

I visited the Dollar General store in Manchester CT to return an item that I had purchased. Although I did not have the paper receipt, I was able to show proof of purchase through your app, which clearly reflected the transaction. Throughout the interaction, I was treated in a manner that I found extremely unprofessional and disrespectful. Both the staff member and the manager were rude and dismissive. Toward the end of the conversation, it was insinuated that the item may have been stolen, despite my providing proof that I had purchased it. I was also told that I had made the manager's “blood boil,” even though I remained calm and simply requested assistance with my return.

I started using Breeze tampons because they did not contain titanium dioxide only to find out they have switched and now has added that to the tampons. Titanium dioxide causes cancer. I will never purchase from Dollar general again.

I couldn't get down the aisles. Told not to let my Grandkids go down the drink aisle because it was dangerous due to the stock being in the way. Also told if I didn't like it to shop elsewhere because she was the only one working and was expected to put away the stock. Really!! This is no way to treat customers or employees!!!

My complaint isn’t about employees or store conditions. It is about the quality of product! I bought a 12’ America’s 250th Garland. No matter how I try to wrap the garland, the flags are upside down. This seems a bit disrespectful! I am a bit disappointed!

They have a shopper which lists digital coupons which don't match what products on their shelves. Example: Pepsi 12 pk was 3 for 12.00, they only had the 15 pk (3 free) of Pepsi and they would sell them under the sale price. If they advertise the 12 packs they should buy them to sell them. Not just to get people in the door with deceptive ads. Then they have stare tags on the products advertising what products are on sale included for this price. When you get to the register one item on the list had not been put in to ring up as the sale price. If people aren't watching their costs they will pay full price for that one product which was double the amount it was supposed to be.

15 people in line and 2 employees. 1 is watching the other one run the cash register instead of opening the other one. It is like that every day. After 4 in the evening it takes 30 minutes to get through the line.

I went to the Dollar General store on Lewiston Road in Greensboro NC on May 15. I got the items that I wanted to purchase. When I was checking out, I told the young man that the items were on sale. He went and got a young girl to come and check. She proceeded to tell me that I couldn't read and that I was stupid. She then told me to get the --- out if her store. I work will the public everyday and I do not talk to people that way. The young girl was **, skinny and had fake eye lashes on with a butterfly on them. I will NEVER go back to dollar general again. I told my family and friends to boycott dollar general.

I absolutely love Dollar General. The app is amazing. A new store opened here in Billings, Montana, and then the manager Dawn is amazing. She is so helpful and friendly. I definitely will be returning and I definitely recommend.

The employer refused to let me enter at at 9:45 pm, even though they advertise they're open until 10 pm. I'm sure the employee wanted to go home early, but don't we all?

I went to the store once to reload visa card. I went to reload it. Was a reloadable. The girl was rude and really snotty and didn't know what she was doing and I left in tears because I never thought that people would be disrespectful. I'm a disabled person.

On Saturday May 9, 2026, at approximately 2:35pm, I had gone into the Dollar General located at 2761 W. 15th St., Plano, TX, 75075 to purchase items. I found 3 bottle cozies in the clearance bins. When I scanned them in my app the message came up "not sold in this store." When I went to the register to ring up my purchases, I asked the cashier to do a price check for them and they rang up more than $3. I told the cashier that I did not want the items. She told me to put them back where I got them. I explained that I was not going to do that and it is not my job to put them back. I also stated that I have a 4 yr old with me and she asked again, "Are you going to take and put them back, you can take her with you." It was at that time she handed them back to me and I threw them in the basket and asked her to ring up my items so I could leave. She again asked me, "Are you going to put them up?" I said, "No, I need you to ring up my items so I can leave."

Holy shit don't buy the cheap bags. You will have a mental breakdown thinking it's you.....but it's not you....it really sometimes is just one sheet of plastic that looks like a kitchen trash bag.

I had an amazing experience at Dollar General. The customer service was amazing. Speed of Service was awesome. And I really enjoyed my experience. I'll definitely be back. Thanks a lot. Albany Georgia.

Love Dollar General and the employees are so nice and I love everything about Dollar General but not the headphones. I bought a pair of headphones for my daughter and she loved them so she plugged them into her phone and listened to songs all the way to the movies and all the way back. So this morning she wanted to listen to more songs. So she plugged them into her phone and right as she was walking to pick up her phone it dropped. Luckily her phone didn't break but the headphones did. She was soooo sad so I don't recommend the five dollar headphones for kids unless you want them to cry. So I give the five dollar headphones a one star but I give the employees five stars.

If I could give zero stars I would. I went into the Dollar General at 20 Mullanphy Court, Florissant, MO, and had the misfortune of encountering the absolute most ignorant manager, **, that I have ever engaged with. While my grandchildren and I were checking out, she stood in the aisle across from the registers (10 feet away) and began to berate, disparage, and embarrass two of her employees standing behind the counter by screaming at them across the store. Then the other ** young lady also checking customers out joined in and begin cussing and using profanity directed at the other two employees. The conversation was something related to the manager getting reprimanded for how a drawer was counted and she was given points or something to that effect.