Dollar General Reviews

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About Dollar General

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Dollar General sells a wide range of everyday goods at affordable prices. The company offers groceries, household items, health and beauty products and seasonal merchandise. Since 1939, Dollar General has expanded to over 19,000 locations in the U.S., aiming to provide convenient shopping options and value for budget-conscious consumers.

Pros
  • Clean and organized store
  • Good value for money
Cons
  • Inconsistent customer service
  • Long wait times at checkout

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Dollar General Reviews

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    Page 1 Reviews 0 - 5
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    Customer ServiceStaff

    Reviewed June 7, 2026

    Queenie and Athenia are two of your best employees. They deserve a pay raise for their outstanding customer service skills. Each visit to this store they are respectful and friendly to all customers of all ages! Thank you, Belinda.

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    Staff

    Reviewed June 1, 2026

    I was at store #4225 on Saturday May 30, 2026. The gentleman who was the cashier, I believe his name is Jeshua was soo friendly!! He gave me a warm welcome when I walked in the door and as time went on I realized he recognized everyone as soon as they came into the store. I have never been to ANY Dollar General store where you felt welcomed and the cashier was so very pleasant!!!

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      Sales & MarketingOnline & AppStaffBilling

      Reviewed May 17, 2026

      I absolutely love Dollar General. The app is amazing. A new store opened here in Billings, Montana, and then the manager Dawn is amazing. She is so helpful and friendly. I definitely will be returning and I definitely recommend.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed May 8, 2026

      I had an amazing experience at Dollar General. The customer service was amazing. Speed of Service was awesome. And I really enjoyed my experience. I'll definitely be back. Thanks a lot. Albany Georgia.

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      Customer ServiceMaintenanceStaff

      Reviewed May 7, 2026

      Love Dollar General and the employees are so nice and I love everything about Dollar General but not the headphones. I bought a pair of headphones for my daughter and she loved them so she plugged them into her phone and listened to songs all the way to the movies and all the way back. So this morning she wanted to listen to more songs. So she plugged them into her phone and right as she was walking to pick up her phone it dropped. Luckily her phone didn't break but the headphones did. She was soooo sad so I don't recommend the five dollar headphones for kids unless you want them to cry. So I give the five dollar headphones a one star but I give the employees five stars.

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      Customer ServiceStaff

      Reviewed July 4, 2026

      The Dollar General in the Lansdowne location has taken a wide turn to the point that the current manager sits in the back office either on the phone or eating every time I come in leaving the employees to operate and run the store by themselves. There’s always a line of 15 people Or more. It has become frustrating and disappointing that we have certain people who are in these positions where they become complacent and do very little to adhere to the store policies and operate as a team for the proper function of the department store. The current supervisor in the Lansdowne area needs to be reintroduced to customer service training and stop being lazy leaving employees and customer to fend for themselves!

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      Customer ServicePriceStaffRates

      Reviewed July 1, 2026

      First off,, your "employee" Timothy,,,Timmy,,lol,,I've been comming here since you opened, I'm 67 yrs old, and a person who can't live, the way God intended "him" to should not have to id me to get a pack of cigarettes,,,your store sucks,,never a person at the counter,,trucks in floor everyday, never what the public wants, and prices that rip us all off,,I for one will "NEVER SHOP AT ANY OF YOUR STINKING" ESTABLISHMENTS AGAIN, NOR MY FAMILY OR MY FRIENDS, Great way to ruin your customers, customer service sucks, except Mia, she's the only one with anything there!

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      Reviewed June 21, 2026

      Good service until today. Christin needs a refresher on how to talk to customers.

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      Customer ServicePricePunctuality & SpeedStaffRates

      Reviewed June 18, 2026

      Though the DG Market in Chesterfield SC is clean and the prices are reasonable. Lately the self check outs have not been open. This makes a quick trip to the store almost impossible because you have to find a employee to check you out because most of the time the employees are stocking the selves. Also a lot of the times there is only one employee working so you have to wait for them to stop stocking and come over to the cash register to help you.

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      Sales & MarketingOnline & AppMaintenance

      Reviewed June 13, 2026

      Every time I go to this Dollar General I get cheated out of money. Coupons not working, deals not coming off and being told that the app isn't like the store. It clearly stated your ad says buy one get one free blue dot. It's there right on the shelf. "Nope nope. That's not right," the clerk says. What a joke this store is. So much for the customer always being right. I get that the app and the registure doesn't always agree but the paper on the shelf clearly stated buy one get one free.

      And as if that wasn't bad enough, I had earned a $10 off last week from buying $30 of P&G products and I said that didn't come off either and he says, "Oh that was for just last week." Excuse me, it says it has to be used by end of day today. "Nope nope," he says. Be better Dollar General. I wanted to just walk out and leave my cart but by that time the line had grown immensely and I didn't want the new clerk they were training to have a bad experience. The $3 coupon I got last week for you overcharging all of us was about $300 short of the amount you've actually stolen from me.

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      Dollar General Company Information

      Company Name:
      Dollar General
      Website:
      www.dollargeneral.com