Dollar General Reviews

I live in Pontiac, Il and our Dollar General is like most except we do not have a fresh produce section. The store is large with a great variety in every department. the employees are friendly and the store is usually very clean. Unless it is truck day, you may see the occasional cart full of restock items sitting about as the cashier restocks in between assisting customers. But what makes our store special is the manager Judy. She is kind, funny and outgoing. Always interacting with the customers and so helpful. She has even started a wonderful "free item" cart by the register allowing customers in need to take up to 4 food items free of charge at a time. This is an amazing way to help those in need in the current economy. As well as a kind and loving way to give back to the community. Judy is both a joy and a blessing!

Dollar General stores are a joke. Every one of these stores I go into I have a problem with. The one encounter was trying to check out, but no one to check me out. I gave it 10 minutes then I left, as I was leaving All the workers were outside smoking. 4 of them to be exact. The final straw was the other night went in to grab a candy bar, noticed the small 6 packs were on sale 5-$5.00. I grab 5, girl rings me out. They weren't on sale anymore. I told her I wanted them for the sale price, she said no they can't do that. I got mad, told her to take the damn signs down then. That was my last trip in Dollar general. They can go out of business for all I care.

I am not writing this for Dollar General store. It's about a employee that caught my attention. When I ask about a product they sell. Which I hardly ever write good reviews for companies or employees. I use this store almost every day.. being close to where I live. Point being is when you work for a great company like dollar general store or any major business. It's your part to thrive on making your customers happy. Everybody says the customer is always right. Being a customer myself That's not always right. Because I have gave some employees a mouthful knowing that I was wrong. But this little lady took my doubts and made me happy. Even the manager at the food Lion store close to there didn't know about the product I was looking for.

My experience at Dollar General in Broken Arrow, OK, store #11318 was a blessing in disguise. I am disabled and on Wednesday, July 16th of 2025 I had to run lots of errands that day. My last stop was at Dollar General. I unfortunately showed up when 2 delivery trucks showed up and the aisles were hard to maneuver through. However, I can't get upset with that because of my bad timing.

My review is more to do with a manager at the DG closest to me, Russelton PA. She wears a puss on her face constantly, never a smile or acknowledgement of my existence, never welcomes shoppers. If she makes a mistake she blames it on the customer not Speaking clearly. I have spoken to employees no longer working there because of her. She is worst to them. I can only imagine how bad. She should not be in any CS position and definitely shouldn’t be a manager in that type job. Why do you all let her continue working there? Chasing employees and shoppers out. If I see her working, I walk out and go to Family dollar a quarter mile further.

Deland, Florida. Store #13220. Store Manager, Tanya. Store items are always placed in different spots and I continue to be overcharged. This happens too often! It seems like too often the items hanging where the label tags are named and price differently that's what's there. I don't say anything half the time but come ooon! The new manager is NOT friendly and doesn't really care by her actions, even today. ONE item was overpriced by $6. When mentioned, the manager was annoyed. I watched her walk away from a customer that trying to communicate with her! He was left standing there with issue unresolved. This is sooo sad! I HAVE to go elsewhere now. Where did the humanity and customer service go.

Customer service was amazing. Store was clean and the cashier Esther was awesome, so nice and helpful. Will be returning back to this store very soon. She was patient with my questions and was overall a great person.

I live in Carbondale Illinois. It has 3 Dollar General stores. I have chose to not go back to a dg forever at this point... Every dollar store I go to all the "employees" are never at the register. I have to physically walk around the store to find a "employee" to check me out. It's very frustrating and time consuming where I don't always have time for this crap... I made a suggestion to management to maybe put a bell or squeaky toy or something to alert these " employees" that people are waiting in a line... They told me it's " corporate rules" against having a way to alert someone that people are ready. That is ridiculous and until something is changed I won't go back. I know you don't care about one person because you don't need my money... But this is a huge issue to me and the people always in line because they are afraid that when someone goes to find your people lose their place in line as well.

We were recently in DG on Hwy 469 in Florence, MS and we are under a boil water notice. We had visited the restrooms and you can’t wash your hands due to the nasty water. We brought it to the attention of the cashier that they should put sanitizer in there due to not being able to wash your hands because of the dirty water. She said she wasn’t authorized to store use hand sanitizer. Isn’t that a health sanitary issue? When we got to the checkout we were then told that they didn’t have bags so we were told that they couldn’t do nothing about it. We had to load all our items in our vehicle without bags. What kind of store are we running? You should accommodate to the paying customer. The store is closed a lot of days as it is. The attitudes from the employees needs to be addressed from how they respond to customers. We have been regulars there. We have seen workers come and go there. We need to see change there.

Would like to comment on store # 21859 employee **. She greeted me as I came in, even though she was stocking product; she directed me to the product I was after and was very friendly. She also was the person dedicated to check customers out. Dollar General has found a gem in ** but doesn't deserve to work alone.