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Yesterday (March 14), I went the extra mile to get front-page advertised whole chicken at the Dollar General Market in Crossville, TN. No whole chicken was available, and when I asked for a rain check, none was given. Pure bait-and-switch. Dishonest store. When a store puts out a weekly flyer to lure people in and then refuses to honor the ad, it seems to me it ought to be illegal (I thought it was). However, the 'manager' pointed out to me the fine print on the lower edge of the back of the ad saying that "All products, styles and colors shown may not be available in all stores" and "No rain checks available". In other words, the ad was a worthless enticement. The company can advertise anything and not deliver as they please.
On 3/4 around 1135am, I was involved in an unpleasant experience. I purchased a bottle of 100ct **, 25sq. ft. of foil and an energy drink. I was prompted for cash back via machine in front of me and clicked 40 dollars. For the first time ever, as soon as the register opened, the cashier told me, "Oh well you didn't tell me you wanted cash back." I told her, "Why would I have to?" I was asked through the machine. She said, "Oh well I might not have any change in the drawer." I then notified the cashier that it wasn't my problem. I notified the manager of this situation as well.
The stores that I have visited are very dirty, disorganized. Dollar General using bait and trick to get customers in the store to not honor digital coupons and targeting the poor and physically disabled in bait and switch.
Wakefield NE 68784 - When I learned we were to get a Dollar General store in our town I was excited, however, it has turned out to be a huge disappointment! This store is always cluttered with carts full of cardboard or merchandise! The shelves and aisles are in disarray! There is frequently only one employee in the store which is ludicrous to think one employee can be expected to do everything! I have been told by an employee that corporate management will only allow a certain number of hours and one employee most of the time! This store gets a lot of customers but could have so many more if they would take care of their staff and store! I pray that Corporate Management will 'get a clue' and realize their net gain will be greatly improved by taking care of their employees and in turn their customers!
If you shop this store you must question every price. It's obvious they deceive customers by putting cheaper prices under items more expensive. The prices posted can be for a size they never carry. Racks of items with up to % off. The entire rack will have very few markdown items. A "clearance" section will be full of items that are full price. OBVIOUS INTENTIONAL FRAUD!!!
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I frequent the Dollar General two to three times a week. Always very busy. Employees always nice... ** is the one that keeps this store up and running. He is always nice, professional and goes the extra mile to make your shopping an easy stress free trip. Have shopped at other Dollar Generals but always come back to the one at 1553 Whiskey Rd in Aiken... for the fast, friendly service... Only thing missing here is an up to date store like the other Dollar Generals in the area... or a new one in the area... of Southside Aiken. Wouldn't shop at a new one unless I can follow my friendly, hardworking workers that so many have grown to appreciate for their loyalty to the customers they serve.
2/1/19 at about 5:20 pm - At the 2130 S. Broad street store in Trenton, NJ. The store let a customer walk around the store with their dog. I tried to move away and the lady kept saying "He doesn't bite" as she is pulling him back and kept letting the leash out about 10 feet from her in the small store. I got out of line to get away from the dog. Then she came around the store with the dog again. The store clerk did not ask her if she had a license to bring that dog in. The lady did not care who she upset over the dog. The cashier looked confused as to what to do. There was no reason why the young man could not take the dog outside while the lady did her shopping. I don't want shop with animals. I am certain it is not a service dog. So I will not shop for food with dogs - in your stores. Shame, I like the store other than that.
Why does Dollar General park their shopping carts outside in unacceptable weather conditions. Handles are so cold or hot to touch. Unacceptable to keep shopping carts outside in 20 degree weather. I would think they would want carts comfortable for shoppers to shop and fill them up. Walmart & Dollar Tree keep their carts inside and out of the Weather.
About two nights ago I went in to do a little shopping and while I was looking around a store associate greeted me while offering her assistance if I needed help finding anything. I thanked her and finished up my shopping. When I went to cash out I quickly noticed I had splurged and did not have enough money on me to pay for everything. So we began voiding some items. The same associate who had greeted me earlier was showing me other items that were basically the same as mine just a bit cheaper, trying to bring my total down to a comfortable number. I was very thankful on top of being embarrassed for holding up the rest of the store as long as I had. So then I paid cash for about half, a gift card, and then when I went to slide my debit card it, of course, was not working either, apparently, I had locked my account up earlier that day and was not aware.
I was ready to melt right there and sincerely apologetic. Yet the associate just smiled remaining as calm as could be, making me feel much better as if it was not that big of a deal. Although me working in customer service for 15 years knows that it does gets frustrating when customers come in and not exactly have it together. So then she went to the back and came back with cash in her hand and paid my remaining balance of $5 or $6. I insisted that it was unnecessary, and she told me during the holidays she saw a few acts of kindness from people just to pass it along. I told her I would bring the money back the next day and she said it was unnecessary. I just wanted to take the time out to tell her Thank you again. She was great at her job, and I wish there was some type of award I could give her. She damn well deserves it. Thank you, Stephanie, for being so genuine and a great employee. Dollar General is lucky to have you.
Store #15291 Jackson MS. 2019-01-11 19:09:36. The two cashier were playing, and it smells like alcohol at the front. It was like I was at a club and I do not club or drink. The dark-skinned female sending customers out her line to wait on her friends. I do not think that is fair. Children should stay at home. I really hate to go to that store but I say to myself maybe they have gotten better but to be disappointed they haven't. The dark-skinned female says "I don’t care nothing about it. I works for Nissan". My question is, "Why are you in Dollar General with POOR CUSTOMER SERVICE". The light-skinned Male had his light off at the register so how will the customer know that he were working at the time. This store is so sad.
I have starting going to different Dollar General just to see who has great customer service. McDowell road in Jackson MS and Siwell road in Clinton MS has great customer service. The cashiers acknowledged that you have enter into the store. They do not have loud rap music playing as if they are at home or at a club. Their store are clean and their workers cares about their customers. Cooper Road in Jackson MS is a hot mess, from the store all junkie to the worker o Lynn there for a paycheck and can care less about the customers. Sad but true. I told my husband that we will not spend our money on Cooper Road anymore until they change. What need to done is a mystery shopper should make a visit there.
The store is in Columbus In. on Jonathon Moore Pike. The employees are friendly. But, the store was a mess. Carts everywhere with merchandise on them. Very difficult to get through the store. Shelves needed to be stocked. The store used to be nice, but it has gone downhill.
I went in the store on the 12/29/2018 at 4:00 pm to purchase a pack of cigarettes. One of the ** cashier told me that I needed a ID to purchase them or anything in the store. I explained to her that I was 57 yrs old with gray hair. She said that it did not matter, because this was Dollar General store policy. The lady behind me (who was **) asked the cashier if she also had to show ID to purchase her cigarettes, and the cashier replied no... She didn't. "I told the cashier that that didn't make any sense" at all, to why she would refuse to sell to me for not having proper identification, but have no problem selling to other customers without proper ID. The lady behind me asked if she could purchase the item for me, and she was told no by the cashier. I asked to speak to the store manager, and the same cashier said that she was the manager. And that she would not ring up anything without me showing her proper ID, because it was company policy.
I asked for the corporate customer service number... She annoyed me and said that she will take the next customer, so I left the store. I tried to figure out why the cashier was so rude to me. When I first parked in the store's parking lot, being handicap/With handicap card all of the handicap lots was full, so I parked at the first accessible van handicap space that adjoined to the handicap parking lane. There was multiple of young ladies seating in a car with no visible handicap card in their rearview mirror. They was in the parking lot lane beside the adjoining van accessible space that I parked in... "Said that where I parked was not a handicap lane and I would need to move." I replied that it was part of the handicap space that wasn't being used and thank you." One of them shouted something about a fire marshall, while I proceeded to go into Dollar General store, after the bad unexplained situation inside the store.
I arrived back at my car. The young ladies begin to laugh and shouted that they liked my dress, along with a sarcasm note they left "saying madam," (but they spelled it mam and they misspelled appropriate too... By leaving out one of the p's "that is not the handicap parking lane..." "That was not appropriate" signed fire marshall bill. I believed they forced or peer pressured the cashier to refuse service to me, by texting or cell phoning her. Corporate needs to do a store investigation or the employees will shut their business down to the ground.
This complaint is about your store in Rensselaer, Indiana 47878. I had not been to your store in my town in about 3 years and I got the “we don’t give a **” feeling as soon as I walked in the door, because on every cart that people were pushing around including mine, the wheels were squeaking like crazy (and I mean on every cart). You have no idea how disrespectful stuff like this is, because it is a big middle finger to your customers and it says “We just don’t give a ** here, because we are too lazy to even oil the cartwheels”.
So I go around the store and put several items in my cart. When I go to check out, the persons puts my can of “Fix a Flat” in the same bag as one of my 2 liter bottles of soda. I was totaled appalled by this and I took the can of “Fix a Flat” out of the bag and asked for a separate bag for my automotive item. I also had to put it in the bag myself, which really ** me off. As I was leaving the store I had a feeling that I was not given the sale price for the trash bags I bought. When I got home, sure enough I was charged the full price, not the sale price, even though the sale price was posted on your shelf. By this time my blood was about to boil and I called your store and told them a head full.
I do not intend to go back to your store, in my town, ever, because of the described above problems and other things like, all of the prices on your food are way too high and the prices on most of your 2 liter soda is outrageous. We have a Save a Lot in our town, that I go to all the time, and let me tell you they “beat Dollar General‘s ass” on prices every day, on both grocery and dry goods. In closing, I really have to ask, is the manager at your store in my town just as much a lazy worthless slug as the employees there, because it looks like nobody there could care less.
I shop at the store in Fort McCoy FL and the people Dollar General has working are just unbelievably amazing. They all work so hard. Today I was in there and they all was working very hard and a very rude customer start complaining and throwing a fight because she was second in line. Saying management is terrible talking trash to the employees. The most disturbing thing I’ve seen and to be honest it had me very shocked that a person could act like that. The new store manager they have in there now is just amazing. She works hard. I see her in there every day. I go in sometimes I wonder if she ever goes home. Even the other employees has said she pulls 14 to 25 hours in just a day. Says she work and overnight and then stays for more than half the day. I’m sorry but I don’t think I could do that. She seems very dedicated to this store.
Other customers have to understand the stores going to get worse before it can get better. She might have to get rid of the employees that aren’t doing their job and get new people in there that want to work and do their job and help the store manager out. The store really is changing. Now when I walk in there like today I got a welcome to Dollar General. I was told about the Christmas sales going on. I was asked if I needed help with anything and the same girl that made me feel welcomed checked me out and made sure all of the prices from the sale was correct. Her name was Linda and she is one of the best services I have received from this location and I hope she stays with the store.
I was trying to find a water fountain somewhere so I could get some free water because I didn’t have money on me at the time. While searching for one in the store I asked one of the workers (this one was restocking at the time) if the store had one and she had said it had been out of order for a while but that they had some water bottles in the break room which she would give me for free. I know it wasn’t that big of a deal but I was really thirsty at the time so it meant a lot that I could get some for free. Well definitely shop at Dollar General more often. PS this was the one off highway 49 in Seminary MS.
The mgr April in 5Points in Tuscaloosa Alabama is a rude witch. I have contacted the corp office and will be contacting a lawyer. She had her stocker follow me in the store. I guess she thought since I was ** I was gonna steal a Dollar gift bag. I been shopping here for several months spending several hundred dollars on cleaning supplies for a company I work for. Never shopping here again. Be mindful April not everyone in Tuscaloosa steals.
I’ve seen pictures on Google reviews and must say they are so outdated. This store has changed dramatically over the past year. Those old pictures are obviously from the slob that ran the store a year ago and the rude staff. I come to this store probably 3-5 times a week and I have to say it’s always clean. The managers are friendly and the staff follows suit. Good job guys!! Keep up the good work and I’ll always come back!!
I have been in this store several times unfortunately. I was in there today and boxes that were sitting in the aisles two to three weeks ago are still there. You can't find anything because stuff is stuffed and stashed everywhere. The food section was more organized but I would look at the expiration dates before I purchased anything that is ingested or can expire. Lines are crazy with 1 register open and eight people in line. They tried to rip me off when I purchased items marked 50 percent off claiming it was the register. Abilene beware. What a filthy rip-off.
The store (Bryantsville KY Dollar General) is dirty and messy. There is always merchandise sitting in the floor and the floors are always grimy and dirty. The Health Department needs to step in and close this location down. There is usually only one employee working and the lines always seem to back up. The most important thing is that the store is very dirty!!
DO NOT GO TO THE STORE LOCATED @ E. 99TH STREET (AT HOLMES RD). JASZON THE CASHIER IS AN ** AND LINDA, THE MANAGER, IS A STUPID **. They let the good employees go and keep the bad ones. I spend my money where I get good customer service and this store is now on my crap list. And last but not least when I did bring the issue up Linda took up for the cashier. Why would I make several complaints if customer service was up to par? I have nothing to gain by complaining for no reason. Wonder how many other customers feel like I do?
What is going on in the Stoneville NC store. Since Kathy left. You can't get through the aisles because of boxes. The store wasn't opened one day when I went there. Said it was closed for remodeling. It's done been remodeled. Very disappointed in this whole situation. You need to get a better manager. I won't go up there because you can't get through the isles. And other people tell me it's still that way.
Since we have been shopping at our local store it has gone thru four managers, but this last manager is the worst. The store is ALWAYS dirty. The shelfs are always a disaster. Nothing is where it is marked to be. My grandson tripped on a box sitting on the floor and busted his mouth. We don't take the baby in the store anymore. Just too unsafe for children. This store almost always has three to four employees there but we still stand in line waiting for twenty to thirty minutes waiting to be checked out. This store is just done downhill. We like shopping here but not at our family safety. Please CLEAN up your act Dollar General.
The Dollar General in Counce TN is disgusting! I’ve never been in a Dollar General this filthy. Someone needs to step in and take care of things at this store. The employees are even dirty and smell horrible. I’ve never seen nothing like it. Who interviewed these people and gave them a job when they can’t even take a bath. This store is across the road from my house but I will drive out of the way to shop elsewhere. Where it’s clean, the employees are clean and friendly.
Millville Delaware - This store is always a mess, my son can never go inside with me to shop. He's in a wheelchair. A lot of people do complain, when they do stoke you really can't shop plus it's nothing but clutter all the time. I complained about this once before, This is very sad. We live in a resort town. Plus if you're in a wheelchair you can forget shopping there.
They give many excuses for why a payment remains delinquent four months after the service was provided one of their stores. The accounts payable agent keeps telling me she is waiting for the corporate Budget to approve the payment. It should be a non-issue since we were given a purchase order to do the work. It appears they do not treat their service suppliers any better than they treat their customers. I've not had any issues with our local store, but I will not shop there again because I will not patronize Dollar General.
I just returned from shopping at my local Dollar General located in Murphysboro, IL. What a disaster! Many of the aisles were blocked with merchandise in boxes everywhere. Impossible to get through the store without stopping to pick up things all over the floor. Part of the store was blocked off by huge boxes of merchandise and no one was putting the things away. I have never been in a store like this in my life. I want to shop, not pick my way through the store and can't even get to necessary items. Ridiculous.
I shop at the Dollar General located in Chattanooga TN on Mccallie and Willow. It's always a pleasant experience for me and my kids. The employees are always nice and go the extra mile to help. They are very attentive and patient with us every visit. The store is always neat and orderly, easy find what you need for a quick run to the store. Everyone is always very professional, respectable and polite.
Even though the store on Vimy Ridge store #293 is small, they are always friendly and helpful. Cashier Shannon ** is extremely sweet and thoughtful, helps me find products and helps get things on the highest shelves. She always goes out of her way to help customers and keeps the store clean. Thank you Shannon.
My son and I stopped in at a Dollar General store on Spartanburg Hwy on Aug.31, 2018 for just a couple of items. We stopped going to this particular store a couple of years ago because it was always so crowded and messy. However, on this day we were in a hurry, so we were just going in to purchase our few items and move on with our day. Just as we were getting ready to go to the checkout counter, a policeman yelled at my son and proceeded to put his arms behind his back and parade him to the front of the store. Neither of us had a clue what was happening.
Apparently, a previous customer had told the girl at the checkout counter that she saw "someone" putting items in a Dollar General bag. NO ONE in the store actually saw what happened. Anyway, the police were called, and because my son was on that side of the store was accused of stealing! He had an open shopping basket with his two items that he had some in for in plain view and even offered to be searched. I asked why they didn't look at the security camera footage, and was not given an answer.
After all this public humiliation, the store employee told the policeman to ban him and two other ladies from the store for good! I have requested that the video footage is saved to be reviewed, but have learned that I shouldn't be surprised if that never happens. I have talked with a district manager and customer service at the corporate office, and received a very blasé attitude from both. Apparently, this is an ongoing problem with Dollar General. Rest assured, I will never shop there again. Cheaper prices are not worth being wrongly accused and publicly humiliated!
I asked the cashier why they have a policy of carding old people for tobacco products because I was curious. She became exceedingly rude and argumentative and finally lied straight to my face, saying "Because it's the LAW; I am enforcing the LAW; respect my authority!" I asked her "Why are you being a **?" She said "Get out of MY store and never come back!" I wonder what to do besides worldwide boycott?
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- Dollar General