Dollar General

Dollar General Reviews

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Overall Rating1.3 out of 5
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Dollar General Reviews

ConsumerAffairs has collected 942 reviews and 2,417 ratings.

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Customer Service

Reviewed Oct. 30, 2023

Mobile App doesn’t work. Can’t get a password reset. Never can use their digital coupons because I can never get into my account. I have put in the correct phone number and email. Dollar General help me.

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Customer ServicePricePunctuality & SpeedStaff

Reviewed Oct. 22, 2023

Purchased sale items. Was not given sale price. Cashier left the store to smoke in his car before I could even check my receipt. I know because he was sitting in it as I was parked beside it! I came back a few days later to ask my my refund, and was happy to see the same cashier. He was not happy and said it was not him, and I said I remembered him and it was. His response was, "well to you people, we all look the same anyway". I was flabbergasted!

Needless to say, I asked about the refund and he had to call someone, and even then it was not what I paid in the first place, even with my receipt! I have had enough of this store. I will NEVER go back. Other locations laugh at this one, and always make fun of the things people tell them about how this store is run. I find it disgusting and will never set foot in that filthy place again. They are crooked and mean. I hope they shut the doors. The cashier did not know how to do a refund properly and did not give the multipack discount on cigarettes. He was unable to refund that as well. WITH THE RECEIPT RIGHT IN FRONT OF HIM. Not acceptable at all.

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    Reviewed Oct. 21, 2023

    I used to like shopping at my local Dollar General (Ladysmith Road, Ladysmith/Ruther Glen, VA). But today was the last! It's hard to pick an area in the store that isn't up to par. Lots of empty shelves, merchandise in and out of boxes litter the aisles and make it hard to navigate. Merchandise strewn all over the store! About a month ago a team of workers came in and really did a good job cleaning the store. That lasted about one week. To top it off, the manager and other clerks have a real 'No Care' attitude. Most of the time they are talking to the delivery persons, themselves. Or outside of the store on 'A Break'. None of the personnel are friendly, just look bored. Come on folks! Enough is enough. Fire the whole bunch, clean and organize the store. I am NOT the only person who feels as I do. I Quit doing business with my local store,

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    Reviewed Oct. 21, 2023

    So many of their products scan a different price than what the shelf price says. Today two of the five items were incorrectly priced over $1 each. When I told the clerk, she changed it, but I am so tired of this. I don't think I will shop here anymore.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 17, 2023

    This company and every experience I have with them is awful. It doesn’t matter what store - there are a few good ones and some decent employees, so let’s separate them from the corporate aspect right off the bat. Those employees do NOT represent the company, no matter what we believe - they DO represent what is happening to our local economies and towns. The company, however - the corporation itself - sabotages employees. It sabotages everyone. Let me explain. The bottom line is all they worry about. Sales. The employees and their safety, their mental and physical health doesn’t enter into the equation. What’s more, the customer doesn’t enter into the equation.

    They don’t care if you get cheated on incorrectly advertised prices (they have been fined for this by state Attorney Generals and still do it), or that your shopping experience is awful - dirty floors and store, or even unsafe from every inch jammed full- that’s the GOAL. It’s a tactic, it’s not an accident. They want stuff everywhere, so you purchase the most! They squeeze it in. They don’t care if exits are blocked if there is a fire. They don’t care if employees are injured due to overwork and underpay - understaffing, unsafe practices, altercations due to the long lines, etc. This is the worst store and corporation in America. Truly like a sweat shop that refuses to change because they believe they can get by with it. As long as they get by with it and still make some money, the people at the top are cool with it.

    They will resist change due to fines, or complaints. They will not pay employees better or keep them staffed properly, which would solve all of these issues. Because one person or two cannot keep up with this workload and they KNOW that, but will never admit it. The few that do end up sick eventually from overwork and stress. The corp will coast and collect as long as they can. Why? Because if they were to change anything, those people at the top lose money. And they think it’s theirs and their due. We owe them.

    The arrogance of all this is astounding and upsetting. Meanwhile, they compete with mom and pop shops and local small businesses that lose money, and they eventually lose their businesses. For what? So that customers can buy cheaply made products from other countries and literally give hard-earned money to these trust fund babies that let local people do the actual work, for little pay. I mean…we ARE working for them at this point. They might as well pay us, because we have to pick through the store, stand for ungodly amounts of time and wait to buy overpriced items. I’ve actually picked dog food off of full carts that were out on the shelf. They don’t care…they won’t change as long as the top dogs can drive a sports car back to their mansion, swim in their private pool and reap the rewards of letting others deal with the crummy end of the “bargain”. This is a travesty.

    How many towns in America now have they wiped out? We all have to start cleaning this place up somehow - and we do it by exercising our choice. Shop at local owned businesses. Get a membership or account and they may offer better deals. Grow your own. Find farmers in your area and get a co-op membership. Research and get in touch with locals and come together to get these companies out. They are taking over and it has to stop,.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2023

    The store on MLK is cluttered with little room to move around. Dark negative atmosphere. Dangerous ** vibe, attitude issues, dirty store and rude staff. It's a miracle this piss poor location is open.

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    Sales & MarketingPrice

    Reviewed Oct. 2, 2023

    I believe they practice in bait and switch in both in store and with digital coupons. They put products above a price that is not for that product and if you don't notice it you pay the proper price and if you do they don't honor the listed price. As far as digital coupons are a absolute joke. They say one thing but mean another or they just don't work at all. Also they offer coupons that come with your receipt that claim to take 5 dollars of a 25 dollar purchase on a specific Saturday but unless you know that you have spent 25 dollars prior to tax without the help of their register the coupon will scan as if accepted and no longer be good but will not take off the 5 dollars. The business is one big scam if you ask my opinion.

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    Reviewed Sept. 22, 2023

    The Dollar General store on Chadbourne Street is FILTHY. The stores has been cluttered and unkept for awhile, but it has progressed to filth! Yesterday at 6:00 pm I went to purchase bottled water. Aside from the two employee cars not another car was in the parking lot. I couldn't figure out why, until I walked inside. Awful! The store needs to be shut down!

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    Verified purchase

    Reviewed Sept. 16, 2023

    Is bad gift card Because paid $25 for an Apple gift card and I got the receipt. Got the card paid my cash and a day later. When I just wake up now that it's not active. They took my money and when I tried to get my money back for it They denied me. So they stole my money.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 15, 2023

    Manager and employee were extremely rude and confrontational. Refused to honor sales price on merchandise and tried to change the price to full price. Refused to provide a name and constantly referred to changing prices on other customers and I was the only one that had a problem..since I caught them. They then refused service. Employee then tried to start a confrontation in front of the store. Will never return to this store or this town. Horrible service!!!

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    Dollar General Company Information

    Company Name:
    Dollar General