Big Lots Reviews

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About Big Lots

Pros
  • Wide variety of furniture options
  • Affordable pricing for products
  • Good quality furniture available
Cons
  • Inconsistent product quality
  • Poor customer service experiences

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Big Lots Reviews

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    Reviewed Dec. 24, 2025

    The store was clean. Not many on the shelves. The store is easy to find but parking can be tight. The cashier Aspen was very nasty to us. I will be reporting her to corporate office first thing in the morning.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed July 15, 2025

    I placed an order in early May totaling over $100 dollars, stupid me!!!! They sent me an email in late June regarding the shipping status. The merchandise/my order was coming from Turkey according to the email. So I patiently waited and waited. To this day, July 14 I have never received the my order. I tried contacting them through email and they never responded. Total scam!!!!

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      Customer ServiceTimeliness

      Reviewed May 17, 2025

      Was so happy to see you are open again. I walked clear thru the store and picked up things I needed... Once I arrived at the register I was trying to carry on conversation to the 2 ladies that were there. It was 6:30 pm on May 17th. I said welcome back and no response of either lady. Strike 1. Second I got a wall hanging that I was buying for my bathroom and ask if she could look. Thought the second picture behind the 2 was broke. She continued to ring it up. I had to open and told her it was broke. No response. Strike 2. These ladies need to be trained to at least greet their paying customers... Still once I was ready to leave she never said anything. Strike 3... Get some ladies that will at least speak to their customers...

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      Customer ServiceSales & Marketing

      Reviewed Jan. 28, 2025

      Bought 3 LPS from Big Lots online a month ago, and still shows not shipped. Looks like they got me for 40 dollars. So I have to call scam so far anyway until shipped anyway. Hope no one else falls for this scam.

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      Sales & MarketingOnline & AppRefunds & Payouts

      Reviewed Jan. 27, 2025

      I am pissed. I ordered on their website. Spent almost 80. Got scammed. Said on 01/09/ that they will be in touched when my order will be sent. I haven't received nothing but blocked from their website. And can't get it refunded because it blocked me and came up.

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      Customer ServicePricePunctuality & SpeedStaffRates

      Reviewed Dec. 25, 2024

      I purchased a new couch on Christmas Eve at a very reasonable price & was told that the delivery men were out in the warehouse & could deliver the couch within 1 hour. I expressed concern as I had family Christmas dinner later that day & needed the delivery quickly or I could have waited until Thursday. He assured me they would be there.

      After driving home & waiting over an hour & a half, I tried calling the store, but no one answered. After calling over & over for over another hour, I called corporate. It took them over 20 minutes & when she asked about my delivery, the store hung up on her. She was finally able to reach the rep in the store I purchased from after almost 45 minutes & put him on the line with us. He assured me that my order was en route & offered to call their driver to have him call me with an estimated arrival.

      After another 20 minutes, the driver called & said they were just leaving the store, so I said that the rep told me you were already en route & was told that they had to go back to pick up another piece of furniture. They arrived another 20 minutes later and got the sofa into my apartment & demanded the delivery fee. I asked them to put the feet on the couch & was told that was not part of their $85 delivery fee. I do not have tools yet to install these feet & now have to set this all up on my own. Thank god this store chain is closing as I will never again buy anything from Big Lots.

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      Customer Service

      Reviewed Dec. 23, 2024

      My son and I purchased an area rug yesterday. It appeared to be new. It was wrapped and sealed in plastic. Got the rug home and took the plastic off and a huge chunk of the rug had been cut out! We called and explained to the manager and was told we could not bring it back for cash or exchange! The rug cast is 200 dollars! I see why they're going out of business!

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      Sales & Marketing

      Reviewed Dec. 22, 2024

      Would nor honor sale for their products. I tried to buy last minute gifts. Can't use debit cards as credit anymore. We have to use cash. The store manager would not honor 50% off sale on towel sets. We left a cart full of products.

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      Staff

      Reviewed Dec. 18, 2024

      Whoever hired the new lady who has the hair and dresses so professionally needs to promote her. She may not be so knowledgeable of the store yet but yet she is so compassionate not only that very attractive. Her demeanor is amazing and she is always smiling, always has a smile on her face, always tries to be helpful even knowing she is new to the company. Someone get that girl a raise

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      Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffTimeliness

      Reviewed Nov. 29, 2024

      My Big Lots journey has been nothing but horrible... They have the worst customer service in the industry and have scammed me out of my money. First of all I purchased a couch for my apartment for what I thought was a great deal but I guess you get the service you pay for. On delivery day they send out one man in a small bed ram that the couch is barely in and he isn't able to properly deliver it into my apartment (Strike one). Then he tries to scam me for $50 to bring the couch back to the store and said that I'm being charged by the second and to hurry up and make a decision on what to do (Strike two).

      Last of all I'm assured he is able to bring it back, so they confirm with my driver that he is going to bring it back and I will get a refund in 2-5 business days only to find out after 5 business days they haven't even processed my return and they tried to say I still have it (Strike three). Luck for me I had a customer service supervisor email me that it IS being returned to the store same day and that I will get my money in 2-5 business days. I have been left with 0 help, have been given 0 follow up, and have not got a cent back of what I paid for. RUN!!!

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      Big Lots Company Information

      Company Name:
      Big Lots
      Website:
      www.biglots.com