About Big Lots
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Big Lots Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,214,734 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Firstly, I ordered a sectional couch on Saturday night. It was eligible for same day shipping, which I would suspect to receive by Monday. I received the couch on Tuesday. On the website it says same day delivery is 7 days a week. When I called and asked about this, the reply I got was that I didn't see the fine fine print saying that's not true. The delivery people BROKE the couch in front of me, didn't say anything, and then ran out without even saying goodbye. I called the delivery people as soon as they left and they claimed to not speak English and not understand me. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. He was very nice and couldn't help us but was very sympathetic.
I then called customer support and someone named Austin was trying to help me solve the issue by bringing me a new couch and picking up the old one as soon as possible. An important detail is that the couch was so severely broken, it had nails sticking out of the corner. I have a 1 year old child who plays in the living room so it was extremely unsafe. Austin reassured me that because of my circumstances, it's on the top of their priority list. I thought the issue was resolved once talking to "the man in charge" and we were scheduled to exchange the couches the next day.
Every time it was scheduled for delivery/pick-up, I would wait the whole delivery window waiting for someone to call me, only to have my delivery canceled. Over and over again. This happened on and off for 4 days. I would call multiple times during this time and only get generic answers and no one could ever get ahold of the delivery company. I had to cancel plans, take extra long lunch breaks at work to be home for the delivery windows, and anxiety levels were high. On Friday, I reached out to the store manager again, who originally told us he couldn't help without corporate, and told him I would tip him $100 to come get the broken couch. At this point I didn't even want the new one and I just wanted a refund.
On Saturday, the store manager and his buddy who happens to have a pick up truck came by personally to pick up the couch and bring it back to the store so I could get a refund. I would also like to add that on Saturday morning before we had help, we received yet another cancelation message. Of course after I took care of it myself, Big Lots went the extra mile saying someone was currently on the way. I told them there was no need, I was tired of waiting for them and paid my own delivery team to have the couch returned. Still waiting for the refund to go back into my account... Not worth all the stress and getting the runaround from everyone in the company. I will not be ordering from Big Lots again and I will be sharing my experience with anyone who even thinks about it.
If I could give 0 stars I would. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. The order was placed at 6am. Not only did I get charged for same day delivery and the delivery was scheduled for the next day, the store now says they will not deliver the items. I will not shop at Big Lots again and I am on hold now asking for a full refund. Don't order anything from Big Lots that you need delivered. They are fraudulent.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I have been trying to get a recliner I paid for 10/23/2022. It's been almost 3 months. I have talked to over a dozen people. I have written over a dozen emails. None of them have followed up and some have given me false names and phone numbers. They have right-out lied to me. One even tried to tell me that an attempt to deliver the item was made. I've been sick and haven't left the house for 4 months. I have cameras all around my house and no one came to my house. I was so shocked to find out how many people Big Lots have done this to.
I have read Email after Email people trying to get items, they paid for online. There is a complaint page for Big Lots shoppers I wish I had found it before I purchased a sectional and paid close to 3,000. for it. I wanted the matching recliner. They were out of stock and told me I could get it online. I can't understand why they don't put in another order and send my recliner. I just purchased a bed mattress and desk from Wayfair. I would have used Big Lots but not after my recliner. That no one seems to care about. They had it here in 3 days and did not charge me shipping.
If you're looking at buying furniture via Big Lots, don't. I placed an order online for a couch + two chairs, thought it was a great deal since they were running a sale, and was excited that they had a quick delivery option (we have folks coming in town for Christmas and wanted to get our living room ready for company). Card was charged with no issue, delivery was set for today, and then surprise it was canceled this afternoon.
Their support team told me that the order was automatically assigned to a store for fulfillment and that the store didn't actually have those in stock, and recommended I just try to place the order again (but no way to confirm I'd ACTUALLY get what I ordered), so I requested a supervisor (I don't like to pull that card, but this was one of those situations). They offered to give me an additional discount and place the order over the phone w/ confirmation that the store they were assigning it to had them in stock. In the middle of us placing the order with them over the phone... Oh yeah they actually don't have one of those items in stock (a chair) so we can't do that. At which point I just told them to forget it, even with an extra discount it's not worth the run-around and I have no trust I'd actually get the order. Support staff was friendly, not their fault that the infrastructure is shoddy and the company has bad business practices.
I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. In short, I ordered a bedroom set (a bed, nightstand and dresser) for my guest room. The online portal has the item being delivered from two different stores. The next day, they delivered the nightstand, and three sides of the bed. The dresser and footboard did not arrive and Big Lots doesn't have one. What can I do with part of a bed? To top it off, they double charged me for the nightstand. Now I am trying to get my money back and Customer Support can't help. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Recap, I have a nightstand, a headboard, two side rails, no footboard, no dresser, no money and a Customer Service number that's useless. I should have read the reviews first.
The Big Lots reward program is very deceiving. Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Their marketing system is sending out tens of emails with different offers, and when trying to use them at the store at the checkout, for some reason, none of them works.
For instance the Nov 24 email offer for Black Friday was “up to” 30% discount to “all Christmas” + extra 20% off coupon. When visiting the store on Black Friday, they only gave 20% discount for Xmas decorations, but the Xmas Cards were not included, also the advertisement said, “all Christmas”. Big Lot promotes online purchases, but their system is not updated with the inventory at hand. It happened when going to pick up the item after purchasing online, the store did not have it. Or, items that could be found in the store, are not listed on their website. Generally, the site is not very friendly to use. Stores should be cognizant that many of their customers celebrate the Winter Holidays differently. They too deserve to be included in the rewards offer. Let’s make this season inclusive, because the Winter Holidays are not only about Xmas Trees and Lights, but about carrying, and giving back to the community. Currently, Big Lots is all about “taking”, and not giving back.
Promotional periods are not made clear when you make purchases, you can be charged ridiculous interest charges. Then when you try to get it resolved they are not willing to do anything. They do not take into account details and history of customer.
The furniture counter person named Mary was very rude to me and my family! We were trying to purchase 2 children's recliners. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! When I approached her she was very rude talking to me about leasing. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. The lady who was helping us spoke very fast and was hard to understand, I heard from her to meet Mary and exchange the chairs. I was trying to explain to Mary that we had already purchased the chairs on our Big Lots card and she continued to be rude and argue with me instead of having customer service and explaining the situation, she continued with an attitude in front of other customers about leasing.
First of all there should be signage on all the furniture to communicate to us customers what is displays! That would help these kind of misunderstanding situations from happening! It was very confusing! We left the Everett Big Lots store not purchasing anything and we will never purchase anything from this store again! We have already purchased furniture from this store a few weeks ago, a king size bed and fireplace! These are big purchases for our family and we were planning on purchasing more! Big Lots in Everett we will never purchase from again! Mary who works at the furniture counter needs to get a different job and not work in customer service! She has disrespected our family and our hard earned money will go towards another furniture store!
Tried 3 times to order a Gazebo. First two orders Big lots requested the carrier return them to shipper. Without explanation to me. And Without refund! After 14 phone calls finally got a refund. They had reordered third one and never shipped it but took my money just the same. Now 19 calls and countless hours on the phone they have agreed to refund but tell me I have to wait 7-10 business days. They took it in less than 2 minutes. I recorded the entire call this time letting them know so they tried to hang up on me so my attorney who also had a bad experience with them sent them a letter on my behalf.
Purchased furniture and box had been taped over. Furniture had threads hanging from majority of cushions. One cushion's side completely unthreaded. Straps for ottoman broken, sectional scratched. Obviously had been used. Contacted Big Lots through chat. Was told they would phone or email. After a week, emailed them, told them of issues and that I live an hour away and very difficult to return. They emailed back and said it is not their responsibility, I could return to store but it had nothing to do with them. Paid to have cushions and straps repaired and trying to ignore rest of damage. Lesson learned, stay away from Big Lots.
Big Lots Company Information
- Company Name:
- Big Lots
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.