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Reviewed Sept. 25, 2023
I called the store in St. Cloud. Spoke to Daniel told him I could not proceed with order online so I was stopping to pick up a table to set aside he said, "No problem." Once I got there he’s like, "Oops we sold it" and that was that. And walked away.
Reviewed Sept. 12, 2023
Ordered a sofa on 9/8, delivery was supposed to be on 9/10, then 9/11, as of now, 9/12, no sofa. Calls to their customer service department was truly an exercise in futility. Actually worse than futility. They refused to do anything about the continued failed deliveries. They would not call the delivery company. They refused my request to escalate to a Manager, they basically gave the run-around and did NOTHING for me. You DO NOT want this kind of service! There is no way to fix a problem when things go wrong. They even refused to cancel the purchase! Can you believe that???
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Reviewed Sept. 10, 2023
I bought a sofa, 4 swivel gliders, and 2 ottomans from big lots. I have these on my deck and I bought custom covers for them which were not cheap. I am now having to trash them because of how much they are breaking and coming apart. This is so disappointing as I have contacted them online as well as the store. I understand the store has a 30 day return policy but when you spend over 2000 and keep your furniture covered it should not do this. I feel they should stand by their product.
Reviewed July 13, 2023
I drove one-hour to the closest Big Lots store. I was going to buy my daughter furniture for her new house. When we got to the store, we had walked through looking at every set available in the store. She had finally decided on the set she wanted, and we went to Department desk. The employer was very nice and informed us that there was an online discount for furniture. He stated that we could order online and save 20%. He also asked if they were a Big Lots rewards member. They had stated no and he said, "If you go online and apply you would receive an instant 15% promo code as well." We asked if we could use that coupon with the online 20% off. He said that we could, one was a coupon, and one was a sale. So, we drove back home which like I said was a hour drive. While in the car my daughter had applied and sure enough they got a coupon for 15% off a welcome coupon.
When we arrived home, we sat down and added the three items they wanted to the cart. All items stated available for pick up in the store we were just at. So, we said that's ok the drive won't be so bad since we are saving so much money on the transaction. Now with that being said I usually don't use coupons and I never order online but my daughter does! I would have rather just paid full price and then left with the items, but my daughter insisted I don't waste money that I didn't have to. She said, "I am willing to wait since you're doing something nice for me." So go back to adding the items to the cart. They were added. All said available for pick up. I then gave her my Big Lots credit card and she entered all of my info in and proceeded to check out. An error came up and stated that there was a problem with the card. I then called the Store Credit card number, and they said I had enough credit to make purchase and my balance was $0.
They told me to try again, and the same thing happened. I then said I will just use my Visa card! That credit card line of credit was $10000.00 with nothing owed on it. So, I tried again, and it still said error. "There was an error processing your payment please reach out to financial company." So, after that I was very upset! This is the first review I have ever made publicly about any company! I work for a company, and I know that everyone has a bad experience and sometimes things happen! But after speaking to the Big Lots Customer care I have decided that what they are doing is illegal and I will see to it that this stops. I know that Covid has had major effects on companies, but false advertisement and misrepresentation are illegal.
When I called My Big Lots Credit Card company today they told me that my transaction was in fact pending. They then advised me to call Big Lots Customer care and ask when my order would be ready for pick up. So that's exactly what I did. I called and they told me that was my credit card had insufficient funds. I replied back, "That's a lie. I had just got off the phone with the Big lots credit card company and they stated that the transaction was pending." The lady on the phone said, "Well I'm sorry but that's not what it shows on our end." I then replied, "Well then why didn't the other card go through?" She stated, "Well there was insufficient funds on that card as well." I almost died laughing. I said, "Well you're wrong" and I even went as far as offering to send in the income availability form to them directly and that they could look up the other. Her response was even better this time!!
She stated, "Well actually the furniture was just not available." I stated, "Well why did you say it was due to insufficient funds." She said, "Well that's what it shows first then it also shows that the furniture wasn't available." I said, "OK well I just left the store an hour ago, and they stated that they had 3 sets in stock! I wasn't getting it delivered and I was picking up, so I know for a fact it was in stock because the store was closing in 5 minutes, and they had three sets in stock when I walked out. So, you're telling me they sold three sets in 5 minutes???" She then started stumbling over her words and I said, "Ok enough is enough. I would like to speak to your manager!"
I do not appreciate lies and deceit from anyone especially a company who relies on Customer Service! I sat on hold forever after requesting to speak to a manger and she kept coming back and placing me on hold stating that "Someone will just have to call you back because there is just no manager available to speak to you right now." I will be contacting the BBB and the Attorney Gerneral's office. Let's just say still no call back and my daughter still has no furniture, this mother is not going to let this go! Not this time not after all of that crazinesssssss.
Reviewed June 26, 2023
I've been trying to order online for a week and I used 3 cards and they said they declined. They requested to go put money on a prepaid card and I did and paid the 5 dollar fee. Called to make purchases and they declined that one too ..Impossible when you physically put the money on there. All they said was they can not help and you go to the store and purchase when it is not in the store..I can not understand anyone that answers the phone and they are the worst ..I will never shop in their store again and I recommend that no one orders online ..They are the worst people and store in the world and I do not recommend.
Reviewed June 6, 2023
I never complain about anything, especially furniture customer care. I'm a grateful woman. Big Lots is the worse store anybody can buy from. They do not care to help you refund your money. I never experienced anything thing like. Please don't buy from Big Lots, it's about low-income community they are taking from.
Reviewed June 1, 2023
I ordered online. I requested my purchase to be delivered to my residence. The company that was to deliver was a company called KHM. We were supposed to receive our sectional on Saturday May 27th. We had an issue with the online transaction and when I went and fixed it, it changed the delivery to Monday the 29th. On Monday we received a text that there was a delay on delivery. We finally got an update that it would be delivered on Thursday June 1st, between 10-2. At 8 pm we received a call from Big Lots that our order was going to be cancelled because it had not been picked up!!
After 2 on that Thursday we received a text that it would be arriving between 2-4! Then again a text for 4-6pm. I called the store and chatted with Kerri about the situation. Thank goodness for her or Big Lots would have lost our business. It wasn’t Big Lots' issue. It was the company that was responsible for the pickup. Kerri gave me a number for another company A-Team 850-316-1906. Within two hours my sectional was set up in my Livingroom!!!
Reviewed May 5, 2023
Big Lots sold me furniture they'd received complaints about, but did not reveal that information to me. Upon me receiving the furniture, I returned it because the delivery company could not properly put it together. I requested a refund for the furniture and the delivery fee. After almost a month, Big Lots maintained that they were not responsible for the fee I had to pay the delivery company to return the furniture. I even submitted a complaint online through the BBB, but they still refused to reimburse me.
Reviewed May 1, 2023
Customer service indicated if I can't provide a paper receipt from 2021 there is nothing they can do to assist with a replacement or credit. The manufacturer warranty expires after 1 year and they have no proof in the system to show whether or not an extended warranty was purchased. We expected it to last at least 5 years. Very dissatisfied with Big Lots customer care concerns and the product.
Reviewed April 26, 2023
I ordered replacement cushions online at Big Lots for an outdoor sofa. I do not know the name of the sofa I have, but I found some cushions they sell, and I thought they may fit. I ordered them and paid for them. I did not copy the confirmation number when I placed the order because I figured they would email me the receipt and the delivery info, etc. They did not, and the cushions arrived on my porch. They did not fit my couch. I contacted the email on the card in the box. They told me to contact store. I already had. I contacted customer service. They want confirmation number or receipt in order to return.
I am disputing charges with CC company. I am responsible to provide paperwork they did not give in order to get a refund for cushions I cannot use. They are unable to locate my order?? How did they ship it and charge it?? It seems bizarre to me and shady. I will never shop there again. I have 3 e mails with customer service plus one phone call. I stopped into the local store, and a couple emails with the customer service place I guess with the shipping company. They tell me to return to store.
Big Lots Company Information
- Company Name:
- Big Lots
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