Big Lots

So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Firstly, I ordered a sectional couch on Saturday night. It was eligible for same day shipping, which I would suspect to receive by Monday. I received the couch on Tuesday. On the website it says same day delivery is 7 days a week. When I called and asked about this, the reply I got was that I didn't see the fine fine print saying that's not true. The delivery people BROKE the couch in front of me, didn't say anything, and then ran out without even saying goodbye. I called the delivery people as soon as they left and they claimed to not speak English and not understand me. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. He was very nice and couldn't help us but was very sympathetic.

If I could give 0 stars I would. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. The order was placed at 6am. Not only did I get charged for same day delivery and the delivery was scheduled for the next day, the store now says they will not deliver the items. I will not shop at Big Lots again and I am on hold now asking for a full refund. Don't order anything from Big Lots that you need delivered. They are fraudulent.

I have been trying to get a recliner I paid for 10/23/2022. It's been almost 3 months. I have talked to over a dozen people. I have written over a dozen emails. None of them have followed up and some have given me false names and phone numbers. They have right-out lied to me. One even tried to tell me that an attempt to deliver the item was made. I've been sick and haven't left the house for 4 months. I have cameras all around my house and no one came to my house. I was so shocked to find out how many people Big Lots have done this to.

If you're looking at buying furniture via Big Lots, don't. I placed an order online for a couch + two chairs, thought it was a great deal since they were running a sale, and was excited that they had a quick delivery option (we have folks coming in town for Christmas and wanted to get our living room ready for company). Card was charged with no issue, delivery was set for today, and then surprise it was canceled this afternoon.

I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. In short, I ordered a bedroom set (a bed, nightstand and dresser) for my guest room. The online portal has the item being delivered from two different stores. The next day, they delivered the nightstand, and three sides of the bed. The dresser and footboard did not arrive and Big Lots doesn't have one. What can I do with part of a bed? To top it off, they double charged me for the nightstand. Now I am trying to get my money back and Customer Support can't help. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Recap, I have a nightstand, a headboard, two side rails, no footboard, no dresser, no money and a Customer Service number that's useless. I should have read the reviews first.

The Big Lots reward program is very deceiving. Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Their marketing system is sending out tens of emails with different offers, and when trying to use them at the store at the checkout, for some reason, none of them works.

Promotional periods are not made clear when you make purchases, you can be charged ridiculous interest charges. Then when you try to get it resolved they are not willing to do anything. They do not take into account details and history of customer.

The furniture counter person named Mary was very rude to me and my family! We were trying to purchase 2 children's recliners. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! When I approached her she was very rude talking to me about leasing. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. The lady who was helping us spoke very fast and was hard to understand, I heard from her to meet Mary and exchange the chairs. I was trying to explain to Mary that we had already purchased the chairs on our Big Lots card and she continued to be rude and argue with me instead of having customer service and explaining the situation, she continued with an attitude in front of other customers about leasing.

Tried 3 times to order a Gazebo. First two orders Big lots requested the carrier return them to shipper. Without explanation to me. And Without refund! After 14 phone calls finally got a refund. They had reordered third one and never shipped it but took my money just the same. Now 19 calls and countless hours on the phone they have agreed to refund but tell me I have to wait 7-10 business days. They took it in less than 2 minutes. I recorded the entire call this time letting them know so they tried to hang up on me so my attorney who also had a bad experience with them sent them a letter on my behalf.

Purchased furniture and box had been taped over. Furniture had threads hanging from majority of cushions. One cushion's side completely unthreaded. Straps for ottoman broken, sectional scratched. Obviously had been used. Contacted Big Lots through chat. Was told they would phone or email. After a week, emailed them, told them of issues and that I live an hour away and very difficult to return. They emailed back and said it is not their responsibility, I could return to store but it had nothing to do with them. Paid to have cushions and straps repaired and trying to ignore rest of damage. Lesson learned, stay away from Big Lots.