Consumer Complaints and Reviews
I went into the Big Lots in Portsmouth, NH on Friday, January 6, 2017, at approximately 8:45 pm. I was immediately greeted by one of the employees. That was fine. I was then asked by another employee if there was anything she could help me find, to which I replied, 'No'. Little did I realize that she most likely asked me that because the store was closing at 9:00 pm, which I didn't realize until I heard an announcement made at 8:55 pm. Two things: the temperature in the store was so uncomfortably cold, that I don't know how anyone would want to even be IN the store. Also, I was looking at the Christmas clearance items: only 50% off Christmas items (gift bags, Christmas cards, decor, etc), and only 25% off Christmas-themed food items!!! Are you kidding me?!?
ALL other retailers by this time have at LEAST 75% off Christmas items!!! And only 25% off food items?!? Give me a break! They had their Valentines stuff out, but only 25% off Xmas candy??? And to top it all off, I found out they did away with the Scrapbooking department - the reason why I went in there in the first place. Again, very disappointed from such a quick visit. And what large retail store closes at 9p on a Friday night anyway?!? No reason to go back - Ocean State Job Lots is just down the street and they keep the heat on for customers!
My husband and I purchased the Simmons sunflower couch and chair and ottoman from Big Lots located in Peoria IL. Not even a year later it was coming apart at the seams. I called the store and after arguing with the manager they decided to come and pick it up and replace it with a new one. Once the delivery guy brought it to my house I had noticed that the top of the cushion didn't match the rest of the couch. I called the store back and they told me that they would give me money off and that I could buy the extended warranty if I wanted to. So of course I did.
I haven't had the replacement couch 2 months and it is doing the same thing. Called customer service and they told me that it would take 48 hours for the District manager to contact me. I contacted the store and got transferred from 1 manager to another and was told I have to wait until the other manager came in tomorrow. This place is a joke. I will never never buy from this store again. Can't wait to see what they are going to do about not 1 but 2 defected couches. I asked for the District manager's phone number. Was told "Sorry. We can't give you that information. He will contact you when he can."
I don't normally complain about a store but this is too much. I bought a loveseat from Big Lots last week Friday and was told that if it went on sale within a week, I would get the sale price and a refund. So yesterday it went on sale for $50 less. I called today and was told I had to call the day of the sale to get the refund. They didn't tell me that part of it. They also advertised free shipping over $75 on their website. Well they didn't say that if you bought something from the store, not online, the shipping is NOT free. Lesson learned: DON'T SHOP AT BIG LOTS!!!
A friend & I visited the BIG LOTS! store in West Columbia, SC on Black Friday 2016 (yesterday), to purchase Monster High dolls & Fisher-Price Play School toys that were part of the advertised "Buy 2, get 1 FREE" (3 day Sale- includes Monster High, Fisher-Price Play School, Nerf, Hot Wheels, Play-Doh & ALL games & puzzles). I grabbed a sale paper upon arrival & double checked the sale, as well as to see what (if any exclusions) there were. The ad paper in the store was different than the circular in The State newspaper, as far as size; it was a long newspaper like ad with 3-4 pages instead of the typical store circular that's a multipage 11x17" half fold as well listed exclusions. Fisher-Price Play School toys, specifically "Preschool" were listed as the "Buy 2, get 1 FREE", as well as Monster High dolls priced $8- $20.
Once I made way towards the "toy area", most items on sale in that part of the store were placed in the middle of the main aisle with sale signs. I chose all 3 "F-P" toys from 1 of 3 places (an end cap, an entire Isle that was 1/2 "F-P", 1/2 "F-P" knock-off- attached to the end cap, & in the center of the main aisle) with sale signs stating "Fisher-Price Toys Buy 2, get 1 FREE" along with logos of all the brands included in the sale. I chose all 3 (different) Monster High dolls that were priced $8 from 1 of 2 places, (in the aisle along the back wall of the toy section & in the center of the main aisle) with signs stating "Monster High Dolls Buy 2, get 1 FREE" along with logos of all the brands included in the sale.
I continued shopping, browsing other toy sales, when I began having an anxiety attack (I have PTSD, the reason is personal, involving another shopper & wasn't related to staff) & chose to quickly leave. My friend and I headed to the front of the store when 1 of 3 cashiers had only 1 person with 2 items that was in process of being checked out; so she asked did I wanna run thru the line or leave. Since she had only 2 small items (not on sale) & I had 6 (sale items), I said sure. The cashier scanned all 6 of mine quite quickly & gave me the total price of $32 & change I believe. I stated to her that all 6 were "Buy 2, get 1 FREE" & the total seemed incorrect. She very rudely (& continued to be rude throughout the entire transaction/conversation) said, "I don't know anything about that, I do not work that area so what would you like for me to do?"
My friend spoke up & said "Yea, they're supposed to be on sale" & we both said at the same time basically, "They're in the ad." The register was directly right behind the "3 Day Thanksgiving Sale" sign & basket of ads so, I grabbed one. As I opened it to the toys listed & handed it to her, she said again "Do you want me to get a manager?" I didn't answer yes or no but mentioned I have 3 of each, then pointed to each item while counting "1-2-3"; the Monster High dolls in 1 bag & then the "F-P" toys in the 2nd bag. She hesitated going into saying something else while realizing I in fact had 2 of the brands listed on sale & went back to another screen. She looked at the item description & price then back at the ad.
She then says "You have to have 3" so of course I said "Yes & I do, see" & pointed while counting again. She responded by saying it took $1 & something (can't remember exact change amount) & then $3.33 off. I said, "That makes no sense being that all 3 of these (pulling down the bag exposing all 3 "MH" doll boxes) are $8 each", with no response from her after about 2 seconds I added "can you just void it out, I'm sorry I've gotta leave." She told me she would need a manager. On her ear piece, she put the mic to her (while continuing to be rude & if not increasingly, while not grammatically correct, "more" rude) & said "I need a manager to come void a transaction".
Waiting literally 3 seconds she said it again then finally after another 3 seconds says "Hello! If anyone can hear me, I need a manager!" Within about 2-3 minutes of her 1st request a manager comes up & asks what the issue is. I state that the items were to be on the "Buy 2, get 1 FREE" sale, they weren't ringing up correctly & that I would just go to Walmart whenever I could later because I needed to leave & couldn't wait. He voids the transaction & I thanked them both while again saying I was sorry. My friend looked at me & knew I was panicked (my hands were shaking & my entire body was starting to) so she handed her items to the cashier & said "I'm sorry, I really am" & we left.
I was not being rude in any way at all but was clearly trying to leave quickly. On a normal basis I would have asked the manager to see what was going on, given I had in fact grabbed the right toys. I would have also pulled him aside after completing the transaction to inform him about the cashier being very rude, more or less condescending (as I asked my friend later was she being sarcastically polite while being a rude **, or was it just me?), but again I had to get out the door.
I did however call the store today & asked to speak to a store manager, which he said he was. The same older gentleman who voided the transaction yesterday is who I spoke to. He stated he remembered me, ("yea you said you were going to Walmart" to quote him) after I said the approximate time I was in & the issue with the sale. He said had he had more time he would have explained that it takes off a third & ends up the lesser value item is free. I told him I had an emergency that resulted in me having to promptly leave. I then explained what I had, where I got them from in the store (he said he was the one who set up the sale displays including the items in the center main aisle), & for instance all 3 dolls were $8; so the $1 & change plus the $3.33 it took off did not add up.
He explained it takes a third off all items & if I were to return an item, assuming it's the lesser item or not but treated as a lesser value free item, I wouldn't get any money back. I responded that it again made no sense as to what was taken off, (as amount mentioned by the cashier) based solely on the 3 dolls priced $8 each; it wouldn't matter which was free they're all the same price. The $3.33 plus $1 & whatever, even if it was 2 cent short of $2, didn't add to $8 off. He tried to explain again, repeating what he had said about a third off. I said "ok, thank you very much" thus ending the conversation. He said that the cashier was new, not familiar with how to do things but that the sale ended at midnight tonight. I thanked him again & hung up.
I thought that the manager's response & tone was at times also rude & uncalled for. I didn't bother to mention the cashier yesterday due to his attitude wasn't very professional either nor could he produce/explain the issue with the sale & price taken off not reflecting "1 FREE"; as well as ultimately stating "I don't know" in response to it not making sense then using "the only issue" they've had has been 1 customer who grabbed the knock-off play-doh instead of Play-Doh brand play-doh. The comparison was completely irrelevant as I clearly didn't have knock-offs. Needless to say I don't visit Big Lots often & I don't think I will ever again. After not only dealing with a rude cashier but dealing with a manager who I expected to say "come on in, ask for me & I'll work it out"; instead was rather rude himself & was not very helpful at all.
Bought a gazebo and outdoor furniture from Big Lots 6 months ago. All of it rusted out and fell apart. Spent over 500$. When went back to store they told me it was out of warranty after the salesman told me it would last. Very poor.
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December 2015 my 7 yr old daughter wanted a deluxe Cupcake maker. Much to my surprise and delight I found one at Big Lots in highland square in Inverness FL For $20! She also got an easy bake oven that year so it took a few months before she decided to open it and use the cupcake maker. When she began making the cupcakes they weren't mixing very well and had a weird smell. She informed me that her friend's cupcakes maker batter smelled the same way. So she continued to make the cupcakes. When finished she took a bite and immediately vomited into the kitchen sink. I then noticed that some of the batter packages were dated Jan of 2011 some Feb of 2012. 4 1/2 yrs old these were and had the potential for salmonella poisoning! Very disappointed and angry!!
I always buy the most sturdy and wood furniture so all the beds, couches and rocker recliners I've ever bought from Big Lots have been fine. This time I used same day delivery which was fine. Delivery guy said he could also assemble. Assembly was awful! At least my Alzheimer's Mom slept thru it all. He assembled: small dresser, drawers won't open; assembled kids' desk & chairs, red dents & damage on top of desk; daybed trundle, didn't finish trundle... He was in my home for 6hrs! And wanted to return at 10 am next day to assemble 60' tv stand. I called and informed him I'd already finished bed & tv stand and he didn't need to return. Informed him of dresser drawers not opening, he said it'll just take small adjustment. "No, I'll fix myself." He charged about what Macy's furniture delivery charged but Macy's guys assemble most items outside & are lightning fast and take all the trash.
Whatever happened to the customer is always right? I just finished paying off my new living room set, as told, I gave a month notice, and a 2 week notice. To my surprise when I made my final payment, I was told "you didn't give a notice". I am being told I have to wait 1-2 week for the rest of the Living Room Suite to arrive. I have names and dates, but all of that fell on deaf ears, even called the District Manager, who never even bothered to call me back. The person who answered the phone was rude and told me I needed to wait until all my pieces were there before scheduling delivery (an outside delivery person).
I repeatedly told her, "that's my problem, I did what I was supposed to do", she just kept telling me to wait to have my furniture delivered. Since no one seems to care about customer service, I will just take my money elsewhere, already found a new Living Room Suite, I love even more. I will be making another call to the District Manager to let him know, just exactly how I feel.
I bought a sofa and a recliner from Big Lots... BIG MISTAKE! This is the Verona Simmons Brand and it is garbage! I have had it 3 months and is already sagging in on one side, just poorly made. Also I paid $80 to have it delivered down the street and the moving guy broke the leg off the back of the couch, he said he would be back with a replacement and have not seen him since. This was bought at the Spokane Washington Store.
I hadn't bought greeting cards in quite a while in Big Lots and was very disappointed to find that they do not discount them at all anymore. Why would I want to go to a discount store to buy greeting cards and pay full price? Will not be doing that again.
Single mom with two, going through a divorce that just moved to the area last year. I couldn't afford or had the credit to purchase newer furniture. Bought a Simmons brand, being told by the furniture manager that it was a great sofa that could withstand and last many years. I was told it had a three year warranty. I also thought Simmons was a reputable brand! Paid over 3000.00 after finance charges. My couch started sinking in May and progressively got worse! Called today and Big Lots in Knightdale along with the district manager told me it was only covered under a year warranty! Wanted to give me a 20% discount on a new set! Warranty information on leasing at time was three years, now only 1 year! I feel misled, lied to, and taken advantage of!
This is for Big Lots at 22nd Street Plaza Shopping Center 17w714 W 22nd St, Oakbrook Terrace, IL 60181-4402. Me & My husband received a gift from a friend bought from the same place and since we wanted to exchange it to something else we visited the place with the item (as it was) and the gift receipt. We let the cashier know that it's a gift and we want the gift receipt. Cashier on duty seems to be a new employee and asked help from another employee (Who said it's gift or whatever it is a receipt). Then the cashier went ahead with the return and handed over a return receipt.
My husband asked the cashier that we can use the receipt as store credit to buy something that we wanted. Then she called the same employee (looked like her supervisor, ** with short hair) who ended up saying NO. She said that your system won't allow them to give us store credit and the return will go back to my friend's credit card and they cannot give us cash. So my husband asked then, "What's the point of giving a gift receipt?" She replied as reason for giving a gift receipt is only then we can return damaged goods with that. I hope she knows how stupid she sounded.
First thing is we never asked for cash as we only wanted to get store credit. Not only that I went through the huge embarrassment of calling my friend to say that we returned the gift, and it will show back in her credit card as a return (I hope you know the feeling if this happens to you). So if the system issue is true (Which I know it is not), please let your customers know about the absurd thing you are doing when they ask for a gift receipt and make sure you tell the process before anybody comes for returns with a gift receipt. Anyways this will be the last time I visited this place and will be the last of many friends I have. I hope you will reply me on this.
Discriminates - only services ** and Hispanic customers. Sunday 8-14-2016 around 540 pm I walked over to line one. I asked a (Hispanic) lady in a pink shirt if she was going next. She said no she didn't need to yet she was standing around next to the register so I waited in line. I was standing there waiting and the lady at the register told the lady in the pink shirt that the lady at the OTHER register was open. I stood there as she was helping the Hispanic man at register one. She then called to open the restroom for whom so ever. When she was done with the man she flicked me off and told me someone else would help me even though she didn't close the register. She helped the other Hispanic customer yet I am being helped by someone else.
So as I'm leaving I asked, "Is this what this is about? You didn't want to help me because I was too **? You only help the Hispanic customers?" So the Hispanic customers get all in my face calling me names and threatening to jump me. I walk outside of the store to try to see the location so I could find their phone number while Hispanic customers are STILL threatening me and the whole time the employees do not call a manager. I stood in front of the store to see a store code to find a phone number to ask to speak to the manager. I see the employee's ** friend on the phone - she says that she is the manager. I said "Is that you? I'm standing right in front of your store." So I said "I'm right here." So when I tell her the issue she says "I will forward that to the manager." So I said "Well here is my name and number." She lied about being the manager - her name tag did not say manager on it.
I was online looking at furniture and came across Big Lots. I really never looked at their furniture before. Usually when we go into Big Lots we get bedding (sheets, pillows, etc...) and snacks and other small items. I seen online that they offer leasing with WhyNotLeaseIt. So I filled out the pre-approval form and got an instant reply that I was approved and have X amount to spend and after a year lease we own it. So we went into the Big Lots in Whitehall, PA with the WhyNotLeaseIt approval number and looked at their furniture. We came across a nice set that had 2 recliners on the sofa, 2 recliners on the love seat with a compartment in the middle, and a single reclining chair. So we purchased it on the lease program. We bought the set back in December 2015. The sofa and the loveseat were not in stock anymore but the sales associate said that if we wanted the floor model he would knock off 20% of the whole bill. So we went with that.
We took everything home and have enjoyed them. About 2 months ago we noticed that on the arm of the loveseat it was coming apart and that stuffing was coming out. The same thing happened to the reclining part that you rest your feet on was ripping at the sewn seam. The recliner also was hard to close as if something was jammed in it. So we called up WhyNotLeaseIt and they told me that it would be a manufacture issue and that I should contact the manufacture company or the Big Lots store. So we contacted the Big Lots store and spoke to the furniture manager. He asked that we take pictures of the furniture and stop in.
So a few days later we stopped in and showed him the pics. He couldn't have been more helpful and nice. Not only did he get us a replacement but an upgraded replacement and also not floor models, everything brand new and we didn't have to pay a cent for the upgraded furniture. He said that he would have to order the whole 3 piece set and it would be in in about 1 to 2 weeks. He said he would call when it comes in. So in 10 days after we left there he called us to let us know the set was in and we could pick it up when we get a chance. So we picked it up today August 6th 2016 and no hassles, no trouble. As far as getting a replacement for furniture or anything for that matter this was by far the easiest store I have ever dealt with. I would recommend the Whitehall, PA Big Lots to anyone.
Tried to make purchase using credit card. Selected credit but kept asking for my PIN. Cashier was clueless and manager said it was my bank. Excuse excuses. I'll pay the extra $5 to have it delivered by Amazon in 2 days.
After reading some a lot of the reviews in here, I have to wonder exactly what store do people think they are buying furniture from? Multiple complaints that their 300-700 sofa didn't last very long, fell apart, etc. Only got two years out of it, wasn't made that well and so on. Well guess what... that's what you GET when you spend 299 on a couch or a recliner. You don't get anything better for that kind of money and nobody ever has. Seriously, look at all the known high end furniture brands (Carolina Rustica, Bernhardt, Habersham, Drexel Heritage, Marge Carson and the like). One of their Ottomans will cost more than a thousand. A quality sofa will easily set you back 3 or 4 thousand. You really do get what you pay for. Only a fool would think that their $599 special from Big Lots will last for 10 or 15 years, never fade or wear and be as good as real major brands. It's like buying a Kia and wondering why it isn't made like a Bentley.
On the other hand, most of their stuff is Simmons or Ashley, and most of it is American made, if that matters to you. For the price you really can't beat it and I don't know about all Big Lots, but ours is pretty nice and the people are friendly. We bought all our daughters furniture from there when she got her first apartment and she never had any issues. Of course Big Lots sells lower end furniture, how can this be a shock to anyone? Do you try to buy caviar at K-Mart? If you do, I think I know what the problem is.
Sofa with reversible chaise and storage ottoman - Unsatisfied after 40-45 days. Cushions lumpy, threads pulling, seats slump down. Called Big Lots first and they told me they could do nothing, they had a 30 day return policy. I was that much past 30 days. I gave $855.98 for the furniture. I trusted the Simmons name on the furniture. I contacted Simmons Furniture twice, and finally told someone would be back in touch with me shortly. Never heard a word. I am going to put on my social media what a scam this is. Very upset in Conyers, GA.
On July 11, 2016 I purchased a 14X36 METAL FRAME POOL for $149.99 not including tax. I went home and realized that my HOA did not allow pools. I called Bowie Big Lots on July 12, 2016 and informed them of the situation. They stated that I can return the pool with my receipt and if I didn't have a receipt then I could receive a store credit. Over the past couple of weeks I've spent well over $2500 at this Big Lots store on various items to include large item furniture and they have records to prove it. In other words I was a very loyal customer.
On July 13, 2016 I went into the store to return the item and wasn't able to find the receipt. I spoke with multiple employees who stated that it wasn't a problem. They asked me to place it inside a shopping cart for a full store credit after I speak with the store manager Sheila. I spoke with Sheila and she was very rude. She stated that there was no way possible to obtain a store credit or refund without a receipt. We had a verbal exchange where I told her I would contact the corporate office to get a copy of the receipt since I couldn't find it. She said that it was fine and that I would receive a full refund after I provided the receipt since she couldn't tell if I had purchased the pool over 30 days ago. I reminded her of the numerous times I've been in the store lately buying large item furniture and she stated that it didn't matter because I needed the receipt and would get a refund after it was provided.
I went home and contact corporate. I spoke with Jon and explained the situation. He agreed that there was no problem with the return of the pool with the receipt and then sent me the receipt via email. I then returned to the big lots store with the printed receipt. Sheila was not available so I spoke with the male store manager who was very rude, condescending, and unprofessional. He absolutely refused to accept the return or provide me with a refund. I believe it was because I complained to corporate about the situation and he took advantage of my situation and then refused to return the pool despite my conversation with corporate and my conversation with the store manager Sheila.
I wasted time, money, gas, and this created a lot of stress going back and forth to the store to return an item. The pool is still located in the store yet I have not received a refund. I have proof of the pool at the store and the full receipt. I am extremely displeased and dissatisfied especially given the amount I've personally spent at this store the past few weeks. Highly unacceptable!
I bought a Simmons sectional and within a year the covering began peeling off. The material sticks to you when you sit on it and flakes all over the floor. I haven't been able to afford to replace it and it is a horrible eyesore. Terrible furniture.
To start off 13 years ago when I first moved own place was 19. Just starting out. Bought my first couch from Big Lots. Had it 13 yrs. Sold it month ago still looked and sit perfect. Bought couple TV stands from them. Loved it. Back in December decided to move, buy some new furniture, saved back money, had found great deal, bought a couch and Serta Benson set. Cash 600 and some change. Great price now bad. Have them put it on price hold, paid cash but needed it be held until I got moved. Was all great. Called Glasgow, KY Big Lots once every couple weeks. Well about a month ago moving day came. Called them a dozen times within 2 weeks "oh no we have your couch and bed in back so start moving on Friday." Sunday I went to get it "oh couch has been sold." I'm like is this a joke. At first "no we sold it" then it turns to frustration and anger.
Well ask for manager who was on vacation who turned out be sweet. Well I get the assistant manager who let my couch be sold. So standing there words are exchanged. "We'll give you a refund." "No lady not going to work, etc. Not leaving here without a couch." I mean I had no furniture and had already made it crystal from jump. So finally "well you can pick out any couch." So Lil better but not what I paid for. Picked out chocolate color and while I'm there hear her talking to guy and his son wanna buy a Benson queen size. Now mine saved is only one in stock hear her say "make a judgment call". I'm like "uh uh oh no." She says "your Benson is fine." She was rude.
As after got moved and set up called corporate. They were great, quick response, took care of the whole situation. Was satisfied. Love bed as well but just sad and she was friendly as well. After talked to corporate just sad come to that. Love Big Lots buy a couch and lasts 13 years. Still like new saying a lot for them and how well you take care of yours. Just wanted to share my experience and the Serta Benson perfect sleeper first combo ever owned new. Love it. Have lower back problems. Sits up higher and sleep like a baby.
My credit card information was used the other day at this store the same time I was 30 minutes awhile. My bank called to inform. I immediately cancelled the card and called the store. I told the manager someone was using the information in the store. He told me that was impossible. Again, I told him someone in his store was typing in my information without my card. The manager was rude. His response was, "That's your fault. Someone has your card dude." I told him "my card says to see if on the back and unless I have an identical twin I don't know of someone at your store is allowing this to happen." He said "it's not my problem. I just work here." He then hung up on me. The tone and lack of concern of the manager for what goes on in that store shows me Big Lots will always be a bottom feeder store.
I purchased a sofa, ottoman and chair which was over a $1000. The furniture has not lasted a solid year, it's bursting at the seams. I am constantly trying to sew it back together. I will never purchase furniture from Big Lots again.
I am honestly disappointed! Me and my husband went into Big Lots--the one in Taylor Michigan and we ordered a couch at $800. We paid for the item in full and was told that it would be there in 2 weeks--now going on almost 7 days shy from a month. They have not contacted us once and we have made contact with them three or more times. As they tell us tonight that they still haven't got our furniture because the ones that had been delivered were damaged. Are you freaking kidding me! Been waiting for almost a month for my couch and paid that much money for it for you not to tell me anything absolutely not I will never never shop with this company again highly recommend nobody pay for anything in full because it's never guaranteed. Worst service ever!! Thanks a lot Big Lots. You lost my business for good.
I recently went to the Big Lots store on Westchester Drive, High Point, NC. As I was entering I saw a wicker furniture set by the door, with beautiful red, geometrical design on them. I went to the cushion dept. and looked for the same red cushions, but to no avail. I spoke with the cashier and asked if I could purchase the display cushions that were outdoors. He asked the manager and she told him, "They come as a set and I won't sell them." I corrected her and said that is not correct. I bought the same wicker furniture last year and had to buy the cushions separately. Apparently, she didn't like that at all! I also referred to another set in the store that was for sale, also without the cushions. She reminded me over and over again, that she wasn't going to change her mind.
She felt it necessary to show me the ones that I could buy. I explained that I wanted more of the same cushions that I bought last year, and the ones that she showed me didn't match, to which she told me she didn't care. I told her that I would be happy to pay the full price for the new set that she showed me, put that on the display furniture and let me have the ones that I wanted. She told me that I was acting like a little kid that didn't get their way. So, I left the store without any cushions and her parting words to me was, "If you don't like it, contact Big Lots corporate". Well here I am. I am certain I will not be going back to Big Lots again.
I purchased a leather couch and love seat from Big Lots 01/25/14 for $1022.38. So after two years of normal use (no dogs/cats) the "leather" has been peeling/cracking in large (2"+) sections the headrests and all the corners of the armrests. I am not having very good luck repairing it so far. I'm not going to waste my time trying to call Big Lots, just to be told there is nothing they can do. It's officially past the warranty period... so lesson is learned. I just wanted other people to know the lack of quality in these items. I can't understand how something that is obviously meant to last a number of years (5+, I would think, for even cheap crappy items) only made it 2 yrs even with sales associates recommendations for using furniture Polish to keep it soft. I have no customer service complaints as I did not feel like dealing with the kind of arguments others have complained about. I'm just thoroughly dissatisfied.
At the St Andrews Road, Big Lots store, I purchased an electric razor. Upon taking it home, I immediately used it. The item was totally unsatisfactory. I took it right back to the store and asked for a refund, telling associate Whittney that the razor pulled and tugged on my beard, gave an uneven cut, and left my face chafed. A couple of days later, I was looking for a different brand of razor, and my used, returned razor was back on the product shelf! I knew this because the box was taped shut with the tape I had used to close the box.
Had I not explained the defect and the fact I had used it to Whittney then I would somewhat understand the product having been put back on the shelf. But I was totally clear in remarking to her that I had used it! This is a potentially major health risk and total disregard for customers' safety. A used personal grooming product being put back on the shelf!
Purchased a reclining sofa and matching recliner from Big Lots on January 29, 2016. On March 28th 2016 I called store to discuss a return and was told to bring the set back and they would work with me. I had lost my receipt and the manager said he could look it up on the system using the credit card or debit card that was used.
When we returned to the store the next morning with the furniture we were told we needed the receipt because they could not locate it in their system. We went back home, I phoned corporate and they emailed me a copy of the receipt. Calling the Big Lots store back, we were told to come back again with that receipt and when we arrived the manager and the district manager both denied the return. Calling corporate back, I explained the situation and they had me hold while calling the store manager. When the corporate employee returned to the phone I was told we were out of luck and they will not allow a return. Not even an exchange was offered.
The item is still covered under the manufacturer's warranty and they are by law required to accept the return if it is not suitable for use for the purpose it was intended. They still will not accept the return saying that it is not a valid reason. I do believe that discrimination also played a part in this situation of the manager and her unwillingness to honor what we were told by the store's manager the evening before. When I mentioned I felt that way the manager and corporate both then refused to discuss any more of the problem with me and hung up.
I received a recliner as a gift, it lasted less than 1 year. I took it back to the store and they gave me to replace it. This one hasn't even lasted 6 months. These chairs are made very poorly, poor quality materials!
I have bought many furniture items from Big Lots in the past. From this day forward I will never set foot back into this store. This Manager was the rudest person I have ever met in my life. It's obvious Big Lots likes to make their profit more than keeping good customers. Word of mouth is everything, and you can be sure that my word of mouth will be well known around the Colorado region. With bad weather on its way, but hadn't dropped yet, our $539 gazebo slammed down to the ground cracking my fireplace and by the grace of God didn't hurt us or more importantly our bulldog.
The Manager of the store was rude and made it quite apparent you don't stand by your products. That's fine, we are done with this store and many, many others are as well. Sad to think you care more about your $500 dollar profit more than you care about the people that keep you in business. My communication to the public has only just begun. Who in holy hell buys a gazebo for the living room? Well, that in fact all that this one is good for. Lasted 25 days. No refund even when you're below the 30 day threshold! AND no inclement weather.
We bought 2 recliners and a sofa. It's all junk, falling apart, broke in within 30 days, never again. Go somewhere else, pay a little more for something that will last a couple years.
Big Lots Company Profile
- Company Name:
- Big Lots