Big Lots Reviews

I called the store in St. Cloud. Spoke to Daniel told him I could not proceed with order online so I was stopping to pick up a table to set aside he said, "No problem." Once I got there he’s like, "Oops we sold it" and that was that. And walked away.

Ordered a sofa on 9/8, delivery was supposed to be on 9/10, then 9/11, as of now, 9/12, no sofa. Calls to their customer service department was truly an exercise in futility. Actually worse than futility. They refused to do anything about the continued failed deliveries. They would not call the delivery company. They refused my request to escalate to a Manager, they basically gave the run-around and did NOTHING for me. You DO NOT want this kind of service! There is no way to fix a problem when things go wrong. They even refused to cancel the purchase! Can you believe that???

I bought a sofa, 4 swivel gliders, and 2 ottomans from big lots. I have these on my deck and I bought custom covers for them which were not cheap. I am now having to trash them because of how much they are breaking and coming apart. This is so disappointing as I have contacted them online as well as the store. I understand the store has a 30 day return policy but when you spend over 2000 and keep your furniture covered it should not do this. I feel they should stand by their product.

I drove one-hour to the closest Big Lots store. I was going to buy my daughter furniture for her new house. When we got to the store, we had walked through looking at every set available in the store. She had finally decided on the set she wanted, and we went to Department desk. The employer was very nice and informed us that there was an online discount for furniture. He stated that we could order online and save 20%. He also asked if they were a Big Lots rewards member. They had stated no and he said, "If you go online and apply you would receive an instant 15% promo code as well." We asked if we could use that coupon with the online 20% off. He said that we could, one was a coupon, and one was a sale. So, we drove back home which like I said was a hour drive. While in the car my daughter had applied and sure enough they got a coupon for 15% off a welcome coupon.

I've been trying to order online for a week and I used 3 cards and they said they declined. They requested to go put money on a prepaid card and I did and paid the 5 dollar fee. Called to make purchases and they declined that one too ..Impossible when you physically put the money on there. All they said was they can not help and you go to the store and purchase when it is not in the store..I can not understand anyone that answers the phone and they are the worst ..I will never shop in their store again and I recommend that no one orders online ..They are the worst people and store in the world and I do not recommend.

I never complain about anything, especially furniture customer care. I'm a grateful woman. Big Lots is the worse store anybody can buy from. They do not care to help you refund your money. I never experienced anything thing like. Please don't buy from Big Lots, it's about low-income community they are taking from.

I ordered online. I requested my purchase to be delivered to my residence. The company that was to deliver was a company called KHM. We were supposed to receive our sectional on Saturday May 27th. We had an issue with the online transaction and when I went and fixed it, it changed the delivery to Monday the 29th. On Monday we received a text that there was a delay on delivery. We finally got an update that it would be delivered on Thursday June 1st, between 10-2. At 8 pm we received a call from Big Lots that our order was going to be cancelled because it had not been picked up!!

Big Lots sold me furniture they'd received complaints about, but did not reveal that information to me. Upon me receiving the furniture, I returned it because the delivery company could not properly put it together. I requested a refund for the furniture and the delivery fee. After almost a month, Big Lots maintained that they were not responsible for the fee I had to pay the delivery company to return the furniture. I even submitted a complaint online through the BBB, but they still refused to reimburse me.

Customer service indicated if I can't provide a paper receipt from 2021 there is nothing they can do to assist with a replacement or credit. The manufacturer warranty expires after 1 year and they have no proof in the system to show whether or not an extended warranty was purchased. We expected it to last at least 5 years. Very dissatisfied with Big Lots customer care concerns and the product.

I ordered replacement cushions online at Big Lots for an outdoor sofa. I do not know the name of the sofa I have, but I found some cushions they sell, and I thought they may fit. I ordered them and paid for them. I did not copy the confirmation number when I placed the order because I figured they would email me the receipt and the delivery info, etc. They did not, and the cushions arrived on my porch. They did not fit my couch. I contacted the email on the card in the box. They told me to contact store. I already had. I contacted customer service. They want confirmation number or receipt in order to return.