Big Lots Reviews

The store was clean. Not many on the shelves. The store is easy to find but parking can be tight. The cashier Aspen was very nasty to us. I will be reporting her to corporate office first thing in the morning.

I placed an order in early May totaling over $100 dollars, stupid me!!!! They sent me an email in late June regarding the shipping status. The merchandise/my order was coming from Turkey according to the email. So I patiently waited and waited. To this day, July 14 I have never received the my order. I tried contacting them through email and they never responded. Total scam!!!!

Was so happy to see you are open again. I walked clear thru the store and picked up things I needed... Once I arrived at the register I was trying to carry on conversation to the 2 ladies that were there. It was 6:30 pm on May 17th. I said welcome back and no response of either lady. Strike 1. Second I got a wall hanging that I was buying for my bathroom and ask if she could look. Thought the second picture behind the 2 was broke. She continued to ring it up. I had to open and told her it was broke. No response. Strike 2. These ladies need to be trained to at least greet their paying customers... Still once I was ready to leave she never said anything. Strike 3... Get some ladies that will at least speak to their customers...

Bought 3 LPS from Big Lots online a month ago, and still shows not shipped. Looks like they got me for 40 dollars. So I have to call scam so far anyway until shipped anyway. Hope no one else falls for this scam.

I am pissed. I ordered on their website. Spent almost 80. Got scammed. Said on 01/09/ that they will be in touched when my order will be sent. I haven't received nothing but blocked from their website. And can't get it refunded because it blocked me and came up.

I purchased a new couch on Christmas Eve at a very reasonable price & was told that the delivery men were out in the warehouse & could deliver the couch within 1 hour. I expressed concern as I had family Christmas dinner later that day & needed the delivery quickly or I could have waited until Thursday. He assured me they would be there.

My son and I purchased an area rug yesterday. It appeared to be new. It was wrapped and sealed in plastic. Got the rug home and took the plastic off and a huge chunk of the rug had been cut out! We called and explained to the manager and was told we could not bring it back for cash or exchange! The rug cast is 200 dollars! I see why they're going out of business!

Would nor honor sale for their products. I tried to buy last minute gifts. Can't use debit cards as credit anymore. We have to use cash. The store manager would not honor 50% off sale on towel sets. We left a cart full of products.

Whoever hired the new lady who has the hair and dresses so professionally needs to promote her. She may not be so knowledgeable of the store yet but yet she is so compassionate not only that very attractive. Her demeanor is amazing and she is always smiling, always has a smile on her face, always tries to be helpful even knowing she is new to the company. Someone get that girl a raise

My Big Lots journey has been nothing but horrible... They have the worst customer service in the industry and have scammed me out of my money. First of all I purchased a couch for my apartment for what I thought was a great deal but I guess you get the service you pay for. On delivery day they send out one man in a small bed ram that the couch is barely in and he isn't able to properly deliver it into my apartment (Strike one). Then he tries to scam me for $50 to bring the couch back to the store and said that I'm being charged by the second and to hurry up and make a decision on what to do (Strike two).