Famous Footwear Reviews

Have rewards cash that won't apply to my purchase.

So I ordered shoes while in the store because they would not give me a refund on boots I got for my birthday. So I did an exchange and go figure. They had no shoes in my size.. Anyways so march 7 I ordered shoes. March 8 I got the email saying they shipped. I'll be expecting my shoes.. so today April 23rd still haven't gotten them and was told the warehouse printed the shipping label and never put it on anything.. So she gave me a refund as a check I'll receive in the mail in 4 to 6 weeks. I'm done.

I ordered 2 pairs of sneakers. Both said that they were in stock but after I placed my order about 3 days later I get a notification that they didn't have the 1 shoe in stock and I was like okay cool but I feel scammed because out of the 100 and something dollars I spent I didn't get a full refund like I was promised they only gave me $32 dollars out of the $68.98 I spent for the sneakers. On top of that the packaging was very very poor and the sneakers were dirty, not a piece of wrapping around it or stuffing inside it like they picked it up off the floor of the warehouse and threw it in the box literally. I call the customer service number on the site at 9:30/10:00 and 11:00 and it keeps saying they office is closed and opens up at 9am. I have also emailed them and still no response. I am beyond upset talking about Famous Footwear more like the lamest footwear. NEVER AGAIN. NEVER AGAIN. Definitely taking this to the reporters.

Do not get their CC.. I paid it off in full. Then only to find out 4 months later I had a balance of $3.27 due to an after interest charges that added up to $42.00. I immediately called to explain that I had paid it off months ago, but the manager did not budge or write off anything. I paid then closed it. They are a bunch of frauds. Agent Stephanie #** New Mex.

This company has the biggest bunch of idiots that I've ever dealt with. Their customer support sucks!! They have no common sense! I live in a town in Mass, and I will never purchase anything from their store again.

Ordered online and was excited to receive the order. Got an email that delivery was attempted but we weren't home (we were). 2nd delivery attempt same thing. Picture looks like wrong house. No help whatsoever from customer service. Makes me want to cancel and shop elsewhere despite being a loyal customer. This is so ridiculous.

Horrible experience… Nobody answers the phone… Lied about 3-5 day shipping promise… Trying to get a refund is a joke… Says shipped then waiting for carrier pickup… Hasn’t moved… Hasn’t been picked up… Would like a refund.

From moment I entered the store the employees followed me and harassed me. I asked for a manager and they wouldn’t do anything. At checkout they accused me of stealing and demanding me to show them where some shoes are. False accusations and making a false police report. I left without merchandise. They need to get their employees in check because this behavior warrants a lawsuit of which I am pursuing.

I’m 91 yrs old and I purchased a pair… I’m 91 yrs old and I purchased a pair of Sketchers slip in shoes. The cashier was very kind and asked if I had a charge card with them. I applied and was approved. My bill arrived and was due on the 16th so I paid it on the 16th. Received a statement again with a 30.00 late fee and two other charges for 5.99. Total 35.99 due. What kind of company is this. I called talked with customer service twice then paid it. And told her to just cancel the card. I love the store but that’s ridiculous. I have credit cards for every major store. Can shop anywhere in the United States and have never been charged $30 late fee.

Went to Famous Footwear today for their BOGO sale. After an hour of shopping with no customer service, I finally decided on 4 pairs of shoes. At the counter, I was told these shoes don’t qualify for the BOGO sale because they are different brands. The employee stated that they needed approval from the brands to offer them at a discount. Needless to say, I will be shopping elsewhere for now on and with a company that upholds their sales.