About Famous Footwear
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Manager and a clerk were standing behind the register, with no customers in the store. I asked for help in getting shoes I ordered there in the store, to be delivered to my home, 17 days ago. Manager helped me track. Tracking info she found was erroneous. She would not give a refund or help by contacting FF customer service for me. I am a member and a regular customer. Not anymore.
This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear!
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They shipped the wrong shoes, the shipping label stated if not happy with your order, return them and they will reimburse you the shipping charges. A week later I received an email stating they received the return and they only refunded part of the price of the shoes and no shipping to receive or return them. I contacted customer service and they said they would refund the shipping charges. A couple days later I checked my account and there was less than a dollar returned, I emailed them and they said that was the taxes on the order, they didn’t reimburse shipping. They offered a 20% discount on my next order, I will never place another order with this company and would never recommend anyone else to order from this company.
I order 3 pairs of sneakers. One went to different location. Cannot cancel order to repurchase the sneakers to go to correct location. You have to wait 7 days to not pick up sneakers for the system to refund your order!
I have purchased some shoes from Famous Footwear and the first time was fine. The second time they delivered to a wrong address. As a matter of fact a whole different state. Like who does that. I called and emailed them and they said they cannot do anything about it but wait two weeks 'til I get a refund and they will not send the item to me. I have to reorder. What kind of unprofessional company is this. They lost a customer! Definitely.
I purchased two pairs of shoes online and would typically have them sent to a store but one pair was only available online so I chose to ship to my house. I am dyslexic and accidentally switched the first two numbers of my street address for shipping and did not realize the mistake until I saw the order confirmation. I called their customer service before I had received any type of shipping confirmation number to see if this could be amended or to cancel and reorder with the correct address. I spoke with a woman who wouldn't even look up my order number that told me they weren't able to do anything. Apparently if your order is shipped to the wrong address you just have to hope the other person refuses the order or that it gets sent back to get a refund or ship it again.
I was told I could contact FedEx to try and change the address but was told only the shipper could change shipping info. I spoke to different person through Famous Footwear's customer service about this who told me there was nothing he could do and no supervisor to speak with about the issue and hung up on me. I purchase shoes 1-2 times a year regularly and will never do so again. Perhaps training your reps to do literally anything to resolve an issue would mitigate so many negative reviews and keep your customers.
Let me start by saying if I could give this company less than 1 star I would. I have been a long time customer of Famous Footwear, I usually order for my entire family from here, but Never again will I use them. I placed my order on March 5th and Fedex said they delivered it on March 11th, but I never received the package. I was told I would have to wait till today March 25th to have them file a lost package claim (Famous Footwear). I could not even talk to a real person at fedex, they tell you all claims have to go through the sender.
I emailed, and I called about these shoes I never got no less than 6 times and today they tell me I have to wait another 2 weeks because they are behind on shipments. I ask to speak to a supervisor and was left on hold 20 min before I just hung up. Save yourself frustration, if they lose or even never send your order you will never get your money back. I don't know when they changed their policy but this Company is not consumer friendly
So I ordered sneakers that were suppose to arrive the 18th. I know it's only the 20th but the sneakers were not even shipped yet. I called customer service, they told me to "give it some time". They also said they would wave the shipping fee which has not happened yet. From all the reviews I wish I would have looked at first, it does not seem I will be getting them anytime soon. I will never order online from this company again.
They double bill you for a product you did not get!!! Then they do not respond, cancel reward accounts for no reason....Terrible place. I have emailed, called, you will get no reply. I want my money returned.
My wife and I closed out an account at Famous Footwear because of a negative experience we had with a return at the store. We called Famous Footwear to pay off and close the account. The representative said the account was paid in full and we would not have to do any further business with them and closed the account. The next month they charged us a late fee. We called them on 11/5/2021 to dispute the charge and they were VERY rude especially the manager Misty! I will never deal with Famous Footwear or Comentity Bank ever again! Terrible service!
Famous Footwear Company Information
- Company Name:
- Famous Footwear
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