Abercrombie & Fitch

I placed an online order for 1 item. My order was canceled stating 3 years ago I disputed an item for $7 on an order that was $230+. My current order was canceled as a result and of the dispute. I never made any disputes to A&F. I believe A&F refused my order, then made up an excuse. A&F asked that I refund them $7 in a cashier’s check and send to them in order for my to shop with A&F in the future.

I ordered a couple items from Abercrombie and had to return because size was too big. I sent the items back over a month ago and I still have not receive my refund. I keep contacting them and no one gives me a valid answer. I will never buy anything from that store.

I ordered over $200 in clothing from Abercrombie & Fitch. The website states that the order is shipped by OnTrac. When my order was "lost", I was put online, in a "secure" chat, and then transferred over to an online Lawyer website which required my payment of $1.00 for their service. Oh my Lord. I am NEVER buying from Abercrombie & Fitch--online, or in brick and mortar facility. Horrible.

I spent more than the five-hundred dollars to make the VIP Club. Imagine my surprise when they docked me for EXCHANGING a pair of sweats that they sent with a hole in it. This is the second year that they've denied me. After noting that I'd been working to remedy the situation, a representative gave me a small courtesy fee to my account, which took them from using the exchange that they'd been calling a return to latching on to a courtesy fee and telling me that I failed. When I consider all of the drama they go through to get you to spend then cheat you out of the club it isn't hard keeping my spending with them down to zero from here on out. The children's jeans are not good quality and the t-shirts get linty and look old within the first few washes in comparison to other brands. Avoid! They aren't that great.

I have lost 2 packages after my Christmas shopping last year and AF was able to replaced the items they still had in stocks and refunded me the rest. This time I ordered some clothes in March and it says the package was delivered by Fedex on 26th but I still didn’t receive the package after a week. I contacted their customer service hotline and the staff told me that they will resend the clothes to me.

I have left the website very confused and disappointed after the last experience that I had with Abercrombie & Fitch. The item that I tried to buy was on sale and after I checked out with PayPal I have realised that the transaction is waiting for "Authorisation". Checking on Google what exactly PayPal Authorisation means, I realised that basically either Abercrombie & Fitch doesn't have the item anymore or there is a technical problem with the website which was showing the item in stock.

I've shopped in store before, in Trumbull before they closed up. Seems like they're losing customers already right? Well they just lost another one. I order online, waited until this coat came back in stock that I've waited for a while. (My size would keep going out of stock). When I placed my order, everything was going well until I received an email declaring my order was cancelled with no reason for cancellation. My items that I ordered - most are out of stock so I can't even replace an order.

Ordered items. 12-15 received confirmation that items were ready to ship on 12-16. Called a couple times. They blamed post office. On 12-26 received another confirmation that items were ready for shipping. Only half of my order was there. This where Christmas gift. When I called back the only thing they Said, "We will get the rest of the order out to you." I asked what happened to the original shipping package. No answer.

My daughter wore jacket once or twice. The jacket was very uncomfortable but the store will not take returns once tag is off. Cheap clothing, bad return policy. I have only shopped there once. Will never do it again.

I contacted Abercrombie twice through email regarding a return - both times my question was not answered at ALL. It felt like my email had not been read and I was sent a generic copy and paste response. I contacted them via chat twice. The first time, the rep didn't have the answer to my question then disconnected me. The second time they basically told me I would have to email my information in and wait. So I emailed again, and the rep did not answer my question which was VERY CLEARLY written in my email.