Abercrombie & Fitch Reviews

Dreadful experience - like so many others. I bought some items in the Oxford Street branch and the person serving me never told me that returns could only be back to a branch and the only branches are in London or Edinburgh. And I rarely visit either city. So do I pay £50 for the train travel to return £108 worth of clothes? As a compromise, from customer service, eventually having wasted two hours on the phone and web, I was told to return the two clothes items to the USA and pay for the shipping myself. The contempt is off the scale. Never ever again will I even look at this brand again and I'll post my full experience on my socials shortly. Horrible USA arrogant, working to a script "please do not contact us please" customer service.

I tried to make an order over 13 days ago, and the website would not allow my order to go through. This forced me to have to reach out to the Abercrombie Offshore foreign customer service. They created an account for me and use my credit card to make the order, but did not give me the discounted price that I saw on my end. I did not know that and I did not authorize for them to make the higher payment on my credit card. I did not know that at the time, and it took me a few days to see the amount that they charged.

This company did not deliver all my items and then proceeded to charge me for said item. Called to see where item was and was told it was not in stock but was never offered a refund. Now I am 50 dollars out. Basically, do not buy from this company online. Had way better luck with places like Hollister and Pacsun. Needs to work on their online ordering system because they use FedEX and FedEX is amazing!!! So definitely poor organization on the company's part.

Whichever ** exec at HQ decided to cut on costs to save on shipping, congratulations - I’m just not going to shop this brand until further notice. Other brands use UPS and FedEx and parcels are delivered within 72 hours. I’m on order no. 2 that will have to be refunded. Seriously whoever in this company approved this catastrophic change should be fired.

My review is based on customer service, poor service and rude, visited to make a return and the employee was rude and sharp, didn’t ask if I wanted a gift card, another item or anything, she just returned to original credit cards, I mentioned that I didn’t want that, she literally said, "Oh it's already done!" I said “but you never asked me if that’s what I wanted.“ "Oh well I did it and can’t change that." I asked for a manager (was standing next to her but still didn’t mention anything to me) and made me wait, finally she came and said that she can reverse if I go to the line “again” so I waited again to just fix it as easy as I asked for! Horrible service.

Expensive Sweaters, Broken Zippers- and a Whole Lot of Disappointment. I bought several sweaters from Abercrombie and Fitch, expecting high quality based on the price and reputation. Fast-forward just 7 months, and two of them already have broken zippers — despite light use and proper care. When I reached out for help, I wasn’t offered a refund or replacement — just a 20% coupon. As if I’d want to spend more money on products that fall apart and a brand that doesn’t stand behind what it sells. I’ve since thrown the sweaters out and officially learned my lesson: great branding does not equal great quality or service. Disappointed, but not surprised. I won’t be shopping here again.

I tried to return dress that I purchased and missed 30 days window by 3 days. I had receipt all tags were on. Store manager refused to give me a store credit. I called customer service 3 times. 2 out of 3 the agent simply dropped the call. Customer service didn’t help as well. Very disappointed with the changes they made on their return policy. That would be my last time shopping at A and F. Glad there are other stores who care for their customers and accept returns after 30 days at least with the store credit.

I just had the most unprofessional and rude experience with “Juny **” via Abercrombie’s chat. I’m appalled and honestly will not be using their products and services again. I had an incident where my bank declined my refund from a return. I talked to someone days ago bringing them awareness to this incident and contacted Abercrombie via chat to follow up. “Juny **” accused me of “providing FALSE INFORMATION” and used condescending language as if to say I’m a liar! I could not believe that I was having this conversation with a customer “service” representative at one of my favorite BRANDS!

This company is a crook. I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently. I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.

Do not order from this company. They use a company called laser shipping to do their deliveries. You cannot contact this company if your package wasn’t received. This company will not resend items or refund you.