New York & Company

It started in December when I wanted to order some scarves online for my family that came out to visit me in Texas. When I finally tried to check out, there was an error that I cannot order these items. So I called the customer service line and they tried to order for me and it wouldn't go through. I reached out to my NY&CO card CS and they didn't see any problems with the card. So I just gave up.

They supply a return label but don’t tell you they charge you for the postage. Literally, there is NOWHERE that you are told there is a fee to return using a prepaid label! Customer Service apologized but said there is nothing they can do. She actually seemed embarrassed! Will no longer shop at this store! One thing I can’t stand is a company using deceptive practices. Another long-time customer lost! Too bad as the quality of the items I purchased is top-notch! NY&Co., what happens to quality customer service. You did not used to be like this. In the age of Amazon, this is not. Good luck!???‍♀️

The NY&CO in Cherry Hill mall is fraudulent. They mailed me a 10.00 use as cash no exclusions coupon reward. I went to use it on my purchase today and the cashier said I can't use it because my items are on sale. I said the coupon says no exclusions, plus the whole store is 40% off. She said yes that is why I cannot use it at all. I told her the coupon says no exclusions and that when will the entire store not be 40% off and she said not for a while and when I asked for a manager there was none there.

I was asked if I wanted a "Rewards" card and the cashier opened up a credit card. I asked her THREE time if this was a credit card that I was giving her my information for and EVERY time she told me NO that it was just a rewards card! I DID NOT WANT a credit card. I have contacted the store manager SEVERAL times, I wrote a letter to their corporate office in New York and nobody seems to care! If I make a mistake at work, it is MY responsibility to fix it. I cannot believe this cashier opened up a credit card in my name knowing I did NOT WANT ONE!

I placed an order today 3/2/2018 online with New York and company, after reviewing my order I noticed that the jacket was now 70$ off of the price I paid $89.00. I had the worst time speaking to both a customer service rep, and the supervisor... At no time did they even try to figure out what happened. I stated if they couldn't help me then I would cancel my order, I was told I couldn't cancel my order, I then stated I would speak to my bank and disputed the charges if they couldn't help me. I was told by the supervisor if I disputed the charges I would not be able to come back to their online catalog again. I stated then so be it, if that's the way they treat long time customers then I won't purchase anything from them. It was an awful experience. I've never had to argue with someone regarding an order. Clearly both the CSR, and the supervisor doesn't care about losing an customer.

I had used my rewards to place an online order. I took the time to register and update my address, etc. Click and submitted my order... Boom! A message pops up saying that, "This order and size is not available". I thought this is crazy. It never said that there was limited styles and sizes when I was shopping. I again went and placed my order and my rewards were not valid. I had to take an extra 30 minutes to call customer service to have them tell me that they can place the order for my items, but I will have to pay for the items with my credit card and my rewards will be reissued (up to 8 weeks) and credited to my card. I said, "No, thank you" and told them to reissue my rewards and I will place a new order after I receive them. Not too happy with how this issue was handled!

I ordered almost $300 in merchandise almost a month before vacation and it almost took that long to arrive coming from Virginia and I'm in Ohio. That is the best part of my experience!!! I returned a $90 dress, DID everything right... never wore it, packaged properly with the paperwork and return UPS return label provided. 2 weeks later, still no return, tracking says it's in Va... long story short called 14 times in 3 weeks, finally was told that I would receive a refund... just got an email telling me, they will not refund my money because even though it shows I returned it, they lost the package... wtf.

I have been shopping at NY & Company both online and in-stores since 2010. I have consistently found online to offer a better selection, in sizes, styles and workmanship. I remain the same XS size since 2010 and their clothes fit great for work. I always receive many compliments when wearing a NY & Company dress! As for styles, it is honestly so hit or miss. At times, there are many professional, polished dresses that I want and then I can go many months where I feel everything is so cheap and flimsy looking.

I had the worst experience I have ever had in a store (and I used to work in them back in the day) last Sunday and I will never EVER shop here again. I purchased an outfit for my mother in the days leading up to Christmas. I used gift cards that I received from my employer. One ran out so the cashier discarded it, and I put the remainder on another one. Fast forward to after Christmas. My mother died suddenly. She left very little life insurance so we had to pay the funeral expenses out of pocket, so our money was tight. Going through her belongings, I found the outfit with the tags still on it still in the gift bag. My sisters urged me to return it. I kept putting it off but finally decided to get it over with.

I returned an item I bought online which cost 29.99 before tax and shipping. The total I paid was 40.01. I only get a credit of 25.49, which is crazy. I was told by a customer service representative I was charged for shipping the item back. That's crazy, who does that. I paid shipping two times. I don't agree with that. I will not be purchasing any more from New York and Company.

Please don’t get this card. I have been a cardholder for 3 years. I have paid all my balances off every month and have never gone over my limit. Recently I received a notice from the credit bureaus that the credit limit on my NYC card had decreased. I called customer care and they could not offer me any information other than they reviewed my credit report in June 2017 and on Jan 11, 2018 decided to reduce my limit to $100. I have excellent credit scores. They still have not been able to explain their decision. They are not worth the hassle!

I love this clothing store; I have not complaints, however the credit card is a joke regarding the rewards program. NY & C always have some promo or huge sale and the rewards are NEVER valid! I recently received a $40 off coupon, with no restrictions, well guess what, was not able to use it!!! When you call customer service, they basically can do nothing nor can a supervisor. I got the CC mainly for the "rewards," I will not ever use this cc again, it will eventually cancel itself out!

On October 26, 2017, I went to return an item to the store, which was the amount of 15 dollars, in which I chose a blouse that the price was $49.95, but that day there was a New York promotion that the blouse came out With the 30% discount at $35 minus the $15 on my return, I paid by paying $20 with the New York & Company card. The statement tells me otherwise. They recharged the 35 dollars and they never gave me the refund discount, I have the proof of receipt. It was only those 2 transactions that were made that day.

I WOULD GIVE A ZERO OUT OF FIVE IF I COULD!!! I was offered to apply a credit card in one of their stores and they said they would give a 15% discount on my first purchase. Obviously, like any new customer I was attracted to the offer and applied for the card and was approved instantly, but I was told that card would be mailed to me. I offered to pay off the amount that I used from the credit card on the SAME DAY but I was not allowed to do it!

I've been a longtime customer with NY & Co. for over 20 years. I shopped both in-store and online with more online in my more recent years. We all know that they have different sales daily and therefore have or used to have a price adjustment policy. I just recently purchased 34 items online and the very next day, all 34 items went on sale. I requested to get a price adjustment through their live chat and the online CS representative said that they no longer do that. She said that I have to repurchase each item and return the higher price item in-store when I receive them. Yes, I can do that, but how inconvenient is that? Yet, the stores will still honor price adjustments within 14 days.

Returned damaged sunglasses to me and did not credit my account. I called immediately as soon I received defective glasses. Told I had to pay for return postage. Instead I used a return label from another NY & Co. purchase. To show their level of nastiness they returned the defective glasses back to me in a tattered box. I have spend hundred of dollars at NY & Company, but because of their defective product and disrespectful customer service, it no longer matters to me what they sell, because NY & Company has shown they are not worthy of me as a loyal customer. I was shopping at Lerner's when I was a teen. NY & Company has lost a customer for life. No way to try on glasses because of damaged frame.

BEWARE: I put three things in my cart and was charged for multiple additional things. I called customer service, which was more than a 10 minute hold time to be told that I had surpassed my 10 minute online cancellation period. I now have to wait until all my many items are shipped and then return it all the store which the closest one is 30+ minutes away. The customer service was embarrassing for such an established store. I will never order anything else online.

I’m an extremely loyal long time customer of NYCO for decades and also Runway rewards premium member. But I don’t think they will get my business anymore with the kind of ridiculous customer service I’ve been getting over the phone and also obnoxious manager I encountered at NYCO store in Harlem Irving Plaza (HIP) mall of Chicago. This is 6th time in a single year that my online order has been canceled out of unavailability. After taking the pain of browsing through the website and placing an order and an order # being generated, my order got canceled for 6th time saying “out of stock”. NYCO works on the business model of changing their prices every single day and sometimes few times a day but they don’t update their inventory only to disappoint customers.

I was shopping at Cross County Mall Yonkers NY seeking Black boots. I had shopped online for the past 6 years and decided to do "face-to-face" retailing. I entered shop early afternoon today. Establishment was quite empty. I was not greeted, by retailers. I asked for black boots which I wanted to purchase. I was directed via finger, by what appeared to be a manager to look under shelves on floor where boots were located. After a few minutes of bending, I told an associate, I recently had surgery; difficult to bend. She said, "oh I can help you with that." She proceeded to find my size and bring me to the dressing-room where I could sit to try boots on.

Been a customer since late 80's never problem with quality, last April purchased 2 pair of jeans and they've shredded. Called customer service 4x and emailed too everyone says they don't handle. BV/Westlake Mall team is the worst also, but now I might know why because the company has bad customer service and doesn't offer help or solutions.

I was on NY & Co. site for an hour choosing Christmas gifts and personal items for myself and not once was there an indication that the items were no longer available. Imagine my disappointment and frustration when after ordering 9 to 10 items, entered my credit card information, excited about my find only to see "Your order was cancelled due to NONE of the items no longer are available"!!! I was in shock and stared at the screen for a few minutes before I realize that my efforts were in vain. I WAS a huge New York and Company patron; however, after that experience my feelings have drastically changed. I would have been ok if while searching for these items I would have received some indication that they were unavailable.

I have been a loyal customer of New York for years and current cardholder. It is so disappointing that their customer service not only in the store but also over the phone is so rude and worthless. Every time I try to ask questions regarding my account, transactions, mistakes they make, or just about anything they try to dismiss you by giving you some other phone number. Then after contacting that phone number they send you right back to the same place where you started. These ladies are also extremely rude and have no idea how to treat their customers. I really like some of their clothes (some are disappointingly cheap though), but it is just disappointing how they treat their customers. I recommend shopping elsewhere unless you have the patience for these people and willing to risk it with some of their pieces.

I'm a good, long-time customer of NYC&CO, excellent status card-owner and recently purchased 4 pairs of the 7th Avenue Pants, which fit perfectly in the store, as usual. These pants have been the only ones that actually work for me. I usually purchase a few to last me a few years, then I'm good for a while. However, when I got home, took that tags off and wore 3 of them in the same week with confidence that they were just like the ones I had purchased before. I washed them according to the instructions, as always, but noticed that they were not fitting as they did before. They hugged my thighs too tightly. I, then, brought them back to the store to exchange them (not get a refund).

Tried to use NY cash coupons earned during prior purchase in Yonkers Central Ave store. Not able to due to practically all merchandise have some sort of "deal". Coupon cannot be used if items are already discounted. Everything is ridiculously priced and then discounted in some way so that you are not able to use worthless coupons.

I placed an order for 4 items which all said were in stock. I paid extra for 2 day shipping because I needed these items for a vacation. After three working days I contacted them by email to check status of order, never received a return email. I called them and saleslady said she did not understand why my order had not shipped and that she could go ahead and have it shipped out. She did mention several items were on back order. I told her to cancel the entire order because it would not reach me in time for vacation. She then continued to ask me if there was anything further she could assist me with, well yes, how about making this current order right. Extremely disappointing. After canceling the order, I then received an email saying that my order was still pending and would ship soon... it better not!

New York & Company Store visited on 9/4/17 located at 409 Gateway Drive Brooklyn, NY. I was disappointed about not being able to take advantage of the 30% discount for Teachers. I explained to the cashier that I do not have a Department of Education ID. I had misplaced it and am in need of a need ID. However, I offered to pull up my most current pay stub and/or my DOE email on my phone. The cashier spoke with a manager who stated that they can only accept an ID. I was confused by this because anyone who is terminated from the DOE could still be in possession of a DOE ID. A pay stub dated for 8/31/17 along with current emails for the new school year is more than enough proof that I am a teacher. Other stores have honored it and I can't understand why ** (Name of manager I was given by cashier) couldn't accommodate.

I placed an order, everything available when placed. I received a coupon to use as a first time customer, and I also was placing an order online with a link sent to order a specific amount for additional monies off. Needless to say, neither coupon code worked and when I called customer service to see if they could help me, the agent was rude, short and said read the fine print! She was of no help at all, so I tried to do my order again online and this time gave up with any discount as I really needed the items for an event. I placed my order and did receive 2 items later that week. But one item was missing. I waited a few more days and nothing. So I called customer service and was told "well your item is available, not sure why it hasn't shipped. I need to put in a ticket and see what's going on with it." I said, "no if it's available just ship it please." She said, "no I have to put in a ticket and someone will get back to you with in 12-24 hours."

I am on paperless billing; months ago I noticed they were charging me a charge ranging from 15.00 to 17.00 per month for an Account Assurance plan. I never authorized this plan, they apologized. Said it would be removed and my account would be credited. Well, to my surprise, I trusted them to take care of this matter, after all I have been a loyal customer for years. I find out they kept charging me and never removed the charges. I am disgusted on how they have treated this matter. I am waiting to hear back from them. The charges and interest I've been paying on these amounts... It goes back to Jan 2016. I will be canceling my credit card with them and will never shop there again. I will post this in every social media link I can find!

I ordered two shirts in store in May, after a month I called to see why I had not got my order yet since I got the e-mail weeks prior saying my order was shipped. Turned out that it was still in some other store waiting to be picked up for delivery. They said I would hear back within 24 hours regarding my order. A week later I had to call because I had not heard from them. They could tell me nothing about my order and so I asked for a refund. They said that they would put in a request. A few weeks after that I had not yet been refunded and had not heard back from them. I had to call again.

I order online item that I did received. Decided I wanted to return. Went back online to see what was their return policies. Per the item ordered it showed had to be returned by mail. There was no return label in package as stated online. I called customer service. Was told I could take item to the store. I said several times it said no store return then I was told the warehouse sends out labels with items so therefore since there is no label I need to pay for shipping and send back. I explain that I wanted a label so there is a tracking number and that NYC is aware that the item is in process of being returned. The CS person responded, "You can always call us and give us the tracking number and do you need anything else." My response - "NO." Item was paid per PayPal. Will get them to cancel payment.