New York & Company Reviews

I recently purchased dresses, the shipping was delayed, one item was wrong, and all the mediums were way too tight in the chest (normally I am a size 8-10). I went to return only to find out I couldn't get a refund, they only issue store credit. The exchange process was awful, taking me forever to process and also ensure I didn't end up spending more money. I ordered several more dresses in another large size, and now these are huge on me. I want a refund, their clothes fit terribly, I do not want a store credit. Buyers beware!

I’d like to place a review of how horrible the clothing line is. Probably another bunch of progressive people who are trying to generalize all walks of life to this woke BS. Women are born with curves and REAL women love their curves. Guess what we have lovely asses. Round plump and a lot of cushion for the pushing. Change up the entire company and get back to what everyone was raving over with Lerner- NYC. We also like a little nip and tuck to accentuate our structure. Currently your store absolutely sucks! And the clothing on the models looks slouchy, unprofessional and low quality. Which I can surely vouch the quality does suck.

I used to like dealing with New York company. I have been dealing with them since 1998 but now they suck. They keep telling me that my checking account is closed when it is not closed and then I can’t pay unless I speak to somebody and then I have to use my debit card which they charge me a fee for and then I have to pay a late fee because I can’t pay it and the new buyers are absolutely pitiful. Their clothes suck. I advise you to never deal with this company ever. I wish l could give them a - 100!

BE aware of this company, NY& C no customer service, you send email (I sent 3 email, never received a response). I Order a dress. Trying to return it because it's too small. You will be charge for the return shipment and they only give a credit to use. In my case useless because the large size they normally have is L and that's like a medium. Wasted my $74.00 on my purchase. But they lost a client. NEVER AGAIN.

Have been a loyal customer since 1991. And they recently sent me notifications of their closing as of April 26. Therefore, I decided I would take a look and see if I could order some things although through the years the company has not produced the same quality and variety of clothes I had been custom to from this company. I should have stayed away. I opened my almost $300.00 worth of purchases and $272.62 is small in size. I clearly ordered all larges.

I use to love New York and Company. Now I have decided to just pay my card off and don't shop here anymore. Reason 1 - They always send me gift certificates that I can not use. I put them in correctly and when I submit I still get charge the regular price. I have contacted customer service several times and they just send me 10% off my cart and I am still not able to use that discount also. Reason 2 - They have changed their sizes in clothes. Either it's too big or too small. Reason 3 - They need to change back to their old buyer and get Gabrielle Union line back. Reason 4 - Quality off clothing just not what it use to be. So I am saying farewell NEW YORK AND COMPANY. Gotta find me another store I like. I can't be wasting money on junk I receive and then get charge $7.99 just to return the crap to you.

I purchased women's clothing from them, and the quality was awful! When I requested that they issue the credit in gift cards, they first offered to help...and then said they couldn't help. Every email has been answered robotically (AI generated). You never get anywhere with them. There's no customer service number that you can call to address your concerns. Shop ELSEWHERE.... ANYWHERE BUT HERE!

Customer service is not keeping record of the update of the issue that was brought to them, my account was charged money for a return check that was not my fault. Another check was received by them. Now my account is overpaid so they was supposed to put it back into my account, so I am still waiting. No communication.

This company has the worst customer service! Don’t buy from them, I ordered 3 pairs of pants they sent me the wrong sizes, I returned them and they won’t refund me, they said they didn’t get but I don’t believe that they were mailed as they asked!!! They are ripping everyone off and should be out of business, reported them to the BBB.

I can't believe they are still branding the name New York and Company because it's evident it is not. Their clothing they have now it's really unfashionable and the sizes for anything remotely cute stops at large. The real NY&C had great styles for many sizes. They need to go ahead and shut down, it's so disappointing. 😞