New York & Company

I have been a customer since 2010 and have a NY&C RUNWAY REWARDS card. I was denied a return for defective item. I have ordered thousands of dollars in clothes on my card. This February, I ordered 6 pairs of slacks in different colors and the only pair I didn't wear was the white pair waiting for spring. When I finally pulled them out to wear, the material on one leg was ripped. It had been 60 days. I called Customer Service who isn't very friendly. I was told the 45 day return period is strict even with all tags attached and I would not receive a refund but should regift? After escalating to a supervisor, he quoted me the same strict return policy which used to be 90 days and offered 20% in refund. I took it but will shop elsewhere in the future.

I have been a customer at New York & Company for many years and also had a store credit card. Last year, I had several issues resulting in me making late payments with this card and a few other credit cards. However, I have been working hard to pay off this debt even paying off the New York & Company credit card. During this time my credit limit was lowered twice. I had actually not used it because I was trying to pay it completely off. The first time it was lowered, I had already paid off half of the card, the second time it was lowered, was after I paid the card completely off. According to customer service, the company reviews your credit ever 3-6 months to determine your creditworthiness. The problem is when you are trying to rebuild your credit it does not help your score when your revolving credit changes so drastically in a short amount of time.

Poor customer service and scammers. Do not use your bank account and PayPal and gift card online. They will overcharge at checkout and you will not get your money back. SCAMMERS. Clothing is cheap and overpriced.

I made multiple orders last year, sometimes 2 or 3 back to back because I wanted a new wardrobe for work. My mom suggested NY&Co because she had their credit card. BIG MISTAKE. One day, one of the MANY purchases I made was out for delivery. Packages arrive around lunch time and are always there when I get home so I checking the tracking during lunch. To my surprise, my package was being returned to sender. For no reason! I contacted UPS and NY&Co customer service. The incompetent CS rep told me that she would not disclose why the package I had paid for (funds already taken out of my account) was returned to sender. She told me that I would not be receiving a refund. Okay no problem. I paid through PayPal and they have always been helpful with difficult sellers.

I was returning items purchased online, and the sales associate, TJ, apparently was not happy with my returns. He asked if I had kept anything from the two orders. I'm not sure why that was any of his business, but I told him I had kept one item from each order. He said the company would flag me because of my returns and ban me from online shopping. He completed my returns, but his demeanor indicated he was perturbed. I thanked him at the end of the transaction, and he did not utter one word in response. No "thank you," "you're welcome," "have a nice day" or any other response.

I've been a customer with New York & Company since they were Lerner (90% of my clothes come from this company). When they were Lerner, an item did not exceed $50. Now, it's like the company constantly raise their prices to gain from their items that are on sale. I was currently online and an exact shirt I paid $15 for last yr (on sale) is now $29.99 (on sale; regular $49.99). I'm talking about a basic shirt (nothing fancy). My advice to the merchant is, stop with the overpricing. If you're going to have a sale, shoppers need to feel as if they are saving. People like myself who have shopped with this company for years know when your prices are be raised just to make the money back from sales. Basically, it really isn't a sale. Take the true price of the item then mark it down. Don't raise a t-shirt (or any item) price $10-$20 then mark it down to a $5 discount because in reality you're getting the actual price.

NY & Co charges late fees immediately if payment is not received BY the due date and before 8pm central time. When you open the account they NEVER say that. On my first statement received I paid my full balance by 10pm. The follows month I received a $27 late fee. I called them to see if the fee could be waived since it was my first statement and I wasn’t aware of the posting times. First it was really hard to talk to a representative. The automatic system is the worst. When I was finally able to speak with someone it was not a good experience. They don’t care if you’re a loyal customer, if it’s your first time nothing matters. I closed my account and will not be shopping with them anymore.

I ordered clothes online. Tried them on and the tops didn’t fit well. Circled all three items on the invoice as requested by New York & Company. Shipped back to them with their own label. Two days later I received an email that my account has been credited for one item. Contacted their customer service and emailed them. I don’t know how many calls I made to them regarding the matter. Not a single day did they contact me to tell me what was the status of the investigation. In my mind they basically concluded I was lying. I had to pay the full amount for items I don’t have and close the account which will affect my credit. This company is nothing but a scam. It never occurred to me that anything like this could happen. THE WORST CUSTOMER SERVICE EVER!

I have been a loyal customer with New York and Company for several years. Trying to exchange two pair of shoes has been the worst experience I have ever had. *Big Alert* Their footwear is not true to size.

NY&Co charges late fees immediately if payment is not received BY the due date. There is no grace period, and they are not understanding of any type of situation which might cause your payment to be late, internet outages or being out of the country. Sure, you can pre-schedule your payments, but this is not convenient for some people including myself, as I prefer to choose how much I pay every month and this is often over the minimum payment and based on my budget for that month and the next. I will be closing my account with this company after I pay off my balance.

I bought a pair of pants for $15; I was told I could get a refund within 45 days of purchase. I went back 47 days later with my receipt, expecting to get a store credit. I was told the receipt had "expired" and they could only give me the lowest price the pants sold for, $4.99. I was not expecting anything other than a store credit for the $15 I paid. I had the receipt showing the amount I paid! I have been a customer for some years now and have their credit card. Never shopping there again. I earn my money honestly and I don't appreciate being robbed.

I would like to make you aware and lodge a complaint regarding the service I have received while trying to redeem a coupon that your company sent to me to celebrate my birthday. I have tried for the better part of two weeks to use this coupon and yet have been unable to do so. I have tried to find something in the ONE store that is within 300 miles of my home which is nearly impossible considering there is nearly no stock in your store so I am left with trying to redeem online. Yet I cannot because everything is one sale and apparently even though there are no exclusions written on the back of the card you are unable to use if the item is on sale which of course every item is on sale online so therefore I am unable to use the coupon.

Came into the store located in Jacksonville Florida at The Avenues Mall. This store is absolutely neglected. There are major dust balls all over the floor, under the clothing racks and in the corners. The pylons are badly chipped and pieces of the corners missing from them. There appears to be hundreds of pieces of tape still stuck to the walls that have never been removed from past displays. There appears to be black paint drippings of some type located all throughout the store on the tile floor. There are numerous tiles that are chipped on the corners and cracked. One wall has the top layer that has been ripped off from very sticky tape it appears and showing brown spots of wood underneath. Have numerous pictures, just not sure if I will be able to post on this site. My wife says that she will not be coming back.

I ordered an item during their buy one full price get three free promotion. After my order was placed one of the free items was canceled by the company. Since that wasn’t fair I contacted customer service and was told to purchase a new qualifying item and I would then be refunded for it. I did this, purchased a qualifying item that was even less than the canceled item, and when I was refunded I was only refunded for about half of it. I complained to customer service and said that wasn’t right, it was a replacement for a free item and they gave me some ridiculous explanation about calculations and percentages based on the full price item. I went back and forth trying to get them to understand and they simply did not. I will not shop there again and the quality of their clothes is very poor to begin with for the prices. Awful store and customer service. Avoid at all costs!

You had two people working and one lady who was nice at the register with 10 people in line. The other lady who was a manager was so rude, I heard a customer ask her a question - the manager said to the customer with a loud voice, "You have to look for it and if you don’t see it I guess we don’t have it." Then the manager stormed through all of us in line yelling, "Excuse me." I will never go back to Christiana Mall New York & Company again - very nasty management. Horrible 1st experience. Store # 784.

I stopped shopping at New York & Company because of the cheap material. I made three purchases a couple of months ago, shirt & pants barely worn, and the thread started to unravel. Most people would say, "Just take it back!" Who has the time to waste. Their clothes are too expensive for the messiness. I prefer to just not shop there.

I have been a customer with New York & Company for many years. Even when they were known as Lerner New York. I am always ordering from them at least once a month. However, I recently purchases 6 pair of pants from them and had to return 3 pair because they were too small. My complaint is that they immediately take money from your account or bill your credit card but it takes them forever to refund your money. I have called customer service three times within the last 5 days and have been told my refund is processing. I used their return label and tracked my return and they have received it. I haven't received an email from them yet. Every time I call customer service, I am told it's processing. Why can't I receive any answer regarding my refund or do they just keep your funds until they decide to refund you? This is awful. When I made the purchase, New York & Company did not have to wait on my payments.

I ordered two pair of pants - one in honey gold and the other in dusty rose. They look beautiful on the online site catalog. When the honey gold came it was a weird-looking yellow material and color inside the bag that I received the pants in was a return label (hassle free) when I returned it and it was processed. I paid a little over $20 on sale for the pants but they credited only $14.95.

I ordered a November shirt for my Birthday. I ordered a 3x. I wear 2x-3x in shirts. I received the shirt after waiting almost 2 weeks for them to ship it. The shirt is way too big. A 3x looked more like a 5x, so I emailed them and called. All I wanted was to return the shirt and get a refund, they kept giving me the run around. I get a email stating they sent me another shirt that I didn't want. All I wanted was to return the shirt and get a refund. This is the worse company to buy from. I will never order from them again.

First of all, I would like to start by saying, I consider myself as a very good customer of NY & CO. I place anywhere from 1 or orders a month. Here is what I do not like... I purchased a dress on sale for $44.47. I checked the website a few days later and noticed the dress was now $22.47... ok, so I tried to reorder the dress so I could send the other back because I already knew from a previous experience similar, this company does not offer price adjustments (I will get to that in a minute). Anyhow, by the time I went to check out my cart was empty, I immediately went back to put the dress back in my cart and it was then sold out. I called customer service and explained my situation to her and requested a price adjustment. The c/s rep informed me that they do not offer price adjustments. I would have to reorder the dress.

Thanks for the crappy service and not posting my review New York and Co. You guys sent me a blouse filled with make up stains and didn’t approve my review because I thought the top was worn, way to go.

By far the worst experience ever. I received a $20 coupon via email and went to the Auburn Hills store same day to redeem the coupon. The clerk was unable to redeem the coupon and made a phone call to try and redeem manually. The person on the line informed the clerk that there was a glitch in the system and it would not be possible to redeem the coupon. I was told to come back in a couple of days. Okay. Well. I had ready selected $78 of merchandise, but you better believe I'll be thinking twice about spending another dollar at this god awful retailer. The coupon stated it is valid between June 25th and Sept 15th. You want me to drive up to the store and spend more money to redeem a coupon that should have been available to me to begin with?! I think NOT. To make it even better, I called the customer service line and they only assist with online purchases. NYC is a JOKE and I will not spent another penny at this crooked business! Shady!

I was a long time NY&C customer for many years, I have not shopped with your company in some time, and today my memory was refreshed as to why. I implore ALL of you to log on to the NY&C website and ATTEMPT to make a purchase. All of the advertised "doorbusters" will either be unavailable online, or when you add them to your cart they will have been removed when you go to check out. Most likely about half of everything else you have shopped for at regular price will be removed from your cart as well, even after going back and changing colors/sizes and you think you can successfully purchase an item - nope removed! Then as you check out attempt to use your NY&C credit card... hmm that won't work either. Well I guess it's time to get help from customer service via chat. How odd, after 25 minutes of explaining over chat your problems they can do nothing and advise you to now CALL customer service. OK.

I visited your store 106 in River Oaks mall on 5/27/18 at approximately 11:45 a.m. and I must say I am completely appalled by the level of customer service I received or lack thereof. Apparently my mom thinks I'm smaller than I actually am so for Mother's Day she bought me some jeans a size 4 and in actuality I need a 6; being that I work in customer service/retail sales as a store manager/District leader it is really hard to find time to shop/return/exchange. So on today I had a little time before I began to celebrate the holiday, so I decided I would exchange the jeans for a size larger at the River Oaks store 106 location because it is 5 mins or less from my home. I went to the store and as I entered there was a lady standing at the front of the store folding some shirts or something. I approached the lady and said, "Hi. How ya doing" because she never said anything to me.

I called to make a payment and their machine was screwed up and kept hanging up on me so I had to call back the next day. They still want to give me a late fee and if they take it over the phone $9.00. They don’t have respect for their loyal customers.

Well, I had given up on NY & Co. for many years until this past winter when I revisited their store. I got some pants that fit well in colors I could not find elsewhere. The sizing is incredibly inconsistent, however. I just went and picked up a pair of the same pants in a different color that I could not find in the winter. And I could barely pull them up! I did find a nice pair of walking shorts in the stretch blend that I can't find anywhere else, and they were on sale. But I'm still very much thinking of skipping this store again. Too bad one of their competitors, The Limited, is closed.

I have been a loyal customer for several years, as I really like their pants. However I recently purchased a pair that literally started ripping at the seams within a couple of washes. They refused to replace the pants even though I explained I would be happy with an exchange of their pants for the same kind, I didn't want my money back. These pants normally run for $45 or so and to me they only expect them to last 60-90, and if they don't you are out of luck. Luckily I only spent $15 while they were on sale. I cannot imagine if I had spent more money on something else and they said too bad. Just be aware when you purchase clothing. They will do nothing for you if it is over 2-3 months, even though you still have receipt and pictures, etc.

I have been a loyal NY&C shopper for years. I have their credit card also. I attempted to place an order online and it would not process, after several days attempting and many phone calls to customer service, a supervisor finally informed me that, I was no longer able to make purchases online, but was “welcome to shop at a store.” I questioned the reason and was told if you ever disputed a charge with your credit card company you can no longer make purchases online.

I was placing an order online and went to check out using my coupon. The coupon was declined. I chatted with one of their online agents who stated the coupon was turned off due to the overwhelming orders, even though the expiration hadn't expired. Poor Customer Service. No order from me. I'm going to email Gabrielle Union and let her know that she is advertising for a company that has false advertisement.

I used to shop at NY and Co all the time, and then quit out of frustration. The company has a habit of displaying clothes in the catalog and online that are not even available. It is extremely frustrating. However, there was a skirt that I fell in love with, so I decided I would go ahead and look to see if I could find it. GUESS WHAT... It is displayed in a new catalog they sent out and on the main page when you go to the site. However, the skirt is not available. I even took the time to call the online orders person and they could not find it either, and had no idea when it would become available. This might be acceptable if this was the first time, but honestly I have experienced this same phenomenon quite a few times. While they do have some very cute clothes, It just such a waste of time to even bother with them if they are not even available for purchase.