Office Depot

Today I called to get a shipping estimate on the back order item and did not receive a coherent answer. The gentlemen I could not answer if I would be receiving my order or not. This has been a very frustrating experience being that my order was delayed and no one can tell me when or if my order will be shipped. As of 01/21/2019, the issue has not been rectified. I have missed sales opportunities from other businesses while being deceived by Office Depot Customer Service.

At that time other lady closing the store and joined the conversation and asked what happened. After listened, she also started shouting at me and worsely started racist comments like any country service is like this only. I felt like by see my color she passed comments like this. Her facial gestures turned to angry at me. While doing conversation she rushed me to door and laugh at me sarcastically. I never felt fear before like this today with these two ladies at OfficeMax today. Also they shout at me for stopping by at late hours. Today OfficeMax loses the customer. By look at the customer service I can understand how the OfficeMax is doing business.

I understand their frustration at closing time. I am not sure about my work how long will take and their rush hours. I just want to stop by and check whether my job can be done now or not. I am just trying to tell them to use little common sense while handling waiting customers. Take a couple of minutes, break from long job customers and address the waiting customers and tell them their waiting time. Customers will decide to wait or not.

All the while, the same item was on their website, now off sale at $499, as available and in stock ready for shipment. Makes me wonder if someone realized the price I was paying and said, "We can't let it go for that!" My question is, why did they not say, "We will ship the chair as soon as it is available, but may take extra time." Or, now that it is presumably, according to the website, back in stock; allow me to purchase the chair at the same price I ordered it for originally? Seems like spotty customer service to me with a lack of communication and accuracy between humans and the website. Makes me wonder if orders can be placed with Office Depot websites with any confidence of accurate fulfillment.

Called them tonight they said they could only give me a refund if I returned the package THAT I NEVER GOT. I called and explained it to them. They said my package was still in the warehouse so I would be getting my refund in 3-5 business days. MY PACKAGE WAS NEVER EVEN SENT OUT AFTER CALLING OVER 5 TIMES ABOUT IT. Highly unhappy with service. Will be reviewing just about everywhere I can to let people know their service is horrible. It does not matter how good the "deal" is, I will never EVER order from them again. Not for my home stuff or even now the bank that I order thousands of dollars worth of equipment for from them usually. They just lost a pretty big client.

I don't have time to waste. Had they said that they found out the item was in fact taxable in my state, I would have thought they might have understood English and did some research, erroneous as it might have been. However, obviously, there is a script they follow without any thought. Office Depot, you need to hire people who understand English and can actually operate without a script. If they don't know how to operate, they should at least send the message to a supervisor. Your service is abominable. I have given you every chance before I sent my negative feedback, but obviously, you do not care about your customers. Oh, and by the way, I have never given any business one star before. You are the first.

When we hadn't received it by Tuesday 12/18, I logged into account online and tried chatting with a rep. When I explained my problem, the first rep passed me on to another person. She seemed very nice. Said she would forward a request to the support team to check with carrier and would reply to me within 24 hours. LIES. Gave me a reference number but no one ever followed up by email or phone call.

On Thursday, 12/20 I started another chat with another rep. Explained again the situation and they couldn't say if they ever reached out to driver or not. Refused to answer me when I questioned her about that. Only could tell me that my original order had been canceled and that a reorder was pending. I asked her why, I had not authorized that. And why had I not been notified. That's their process apparently. Couldn't give me an answer. Then I find out that the reorder is going to cost me about 20% more than original order.

When I protested she said she could try to help me. Supposedly she had 'technical issues' and it took about 30 minutes for her to reply and say she had adjusted price and that she would need a phone number for a rep to call me for credit card info to place the order. When I didn't reply within 30 seconds, after her being idle for almost 30 minutes she disconnected the chat and closed the window.

I immediately tried to open a new chat, with a different rep again, explain the whole long story of what had happened. Took her a few minutes to look into it and tell me the reorder is pending payment now. And that it actually was still for slightly more than the original. Not wanting to waste another half an hour trying to adjust the price again. I told her the price was close enough, I just needed to pay with credit card to get order processed. Was told I would have to pay through customer service department. That they would call me to process payment. I gave her my phone number and was told a callback was scheduled for within the hour. Also asked if she could provide a delivery date and was told Friday 12/21, but that might be adjusted upon payment. LIES.

I waited for over 2 hours, never received the callback. Finally was frustrated and called them. The customer service agent that answered was barely intelligible and could not understand me when I told him my name. I had to shout it 5 times before he understood me. Told him I wanted to provide credit card information to process a pending order, since it wasn't possible to do this online (why you can't do this online also baffles me). Got that taken care of and he says ok, order will be delivered Wednesday 12/26!! When I asked why he told me I had missed the 5 pm cutoff for next day delivery and that both Monday 12/24 and Tuesday 12/25 there are no deliveries because of Holiday. I told him that wasn't my fault, that this all was a screw up on their end and that their reps never called back when they promised that they would. All he kept repeating was it will be delivered 12/26. Or that he could delay shipment for even longer!

The whole idea was to have these item before the Holiday and not run into this problem with delivery. I could have gone to the store and purchased these items in half the time it's now taken to deal with multiple lying reps that just say, "I'm sorry, let me look into it", but then never give you an answer or actually take care of anything. I can almost guarantee, by reading the many other reviews that say the same thing, that I will have problems getting the original refunded to my card!

2 weeks later (I really think this is enough time to follow up), Dec 8, I sent a text message to Office Depot for follow up as I have not receive the monitor. The rep responded apologizing that they will take care of it. Gave me a request number and that someone will call me back to find out and will give me the delivery date. The following day I got a voice message where the rep told me my order will be delivered Dec 13. - Lie #2 The monitor never arrived as promised. Dec 11 - received an email from Office Depot asking me for a review on the product. "What do you think about the Dell monitor?" Are you serious? So I still wrote a review stating I cannot review a product I never received and that they need to resolve this issue.

Dec 15 - I texted Office Depot again. Enough time again to know that my order is still not delivered. The rep again apologizes and told me it was taken cared of and that someone will call me back with an answer. Gave me a request number. The following day, a rep left a voice message apologizing. The reason it was not delivered is due to a snowstorm and that it will be delivered soon. Lie #3 Really? Again the tracking number in UPS still shows "Order is on its way..."

Dec 16 - received an email stating my review was rejected because it is not within their guidelines. Duh! It is just one way of reaching out to emphasize they did not deliver the monitor. Dec 18 - I received a voice message apologizing that my order was lost in transit. They placed another order on my behalf but I have to call to confirm. An email was also sent for the details. So I actually received 2 emails. 1st email stated they successfully refunded me per my request. Lie #4. I never requested any refund. They did it without my consent. 2nd email stated they placed another order with the same specification and amount but cannot complete the order until payment is made. What??? Seriously?

Dec. 19 - I finally called Office Depot twice. 1st call - The choices from the automated message are "I want to place an order" or "I want to track my order". I chose the latter. Okay so I asked the rep about the email and verified if I need to pay again with the 2nd order. The rep confirmed that I will have to make a payment with a credit card so the order can be placed. I said I would but I need to understand what happened. It is not my fault that the item was lost in transit and I did not request for a refund. The rep said there is a process and that they did the best they could. They cannot process a payment with a PayPal account. The rep suggested for me to call PayPal to check for the refund.

I said I will not make any more payment without getting the refund. Before I hang up I wanted to make sure as soon as I contacted PayPal and if ever I will make another payment that this time Office Depot will be able to deliver the monitor. I pointed out that the reason for the reorder is that there was a back order. I also wanted to make sure that it will be delivered ASAP. The rep checked and told me that there are 45 items in the warehouse so this time it will be delivered. She cannot give me an exact shipment date until payment is received. I insisted so she said that it will actually be delivered the following day based on the information if the order was placed on the 18th. Lie #5 Read the 2nd call why.

2nd call - So before I called again, I called PayPal first as suggested. I found out that there was no refund credited at all. I filed a dispute for a refund anyway. Note that Paypal states that it will take at least 20 days for the refund to process. I called back Office Depot furious telling the rep the refund is not there. The rep apologized if the previous rep was not clear but it will take 2 to 3 business days for the refund to reflect in the PayPal's account. I said I don't know if I will still believe it anymore because PayPal said 20 days. I posed a question again. Is it correct that I will need to pay Office Depot again when I'm not really sure if the refund will even come? I will not be paying anymore until I receive a refund. She said that's fine and that I can call back after 2 to 3 days. It will take time to place an order anyway because it will be ordered at a 3rd party vendor - directly from the manufacturer. They cannot guarantee when it will be shipped.

I said "wait a minute, the previous rep just told me you have 45 items in your warehouse and that it can be delivered the following day if I pay now?" She said it is not true. Apologized again that the rep misinformed me and that there is 0 stock in the warehouse even if I checked from other stores they have 0 inventory. The shipment will come directly from the manufacturer.

What a bunch of lies. I hang up the phone. I rechecked the tracking number that was given to me on the email. Again all those information are true. Why can't they tell me the first time that it is until now in backorder? Shipment never left their warehouse yet instead of giving me a bunch of lies and ended up as lost in transit! I am not going to buy from Office Depot ever again! Shipment Confirmation # **.

It's been over 3 weeks and the item has still not been picked up. I have spent countless hours to call their customer service but each time, I am told someone will call me in about 2-4 hours to arrange a pickup. That has never happened. What is even more pathetic is that they have failed to refund my money back to me because of their own failure to come pick up their item from my garage. I am having to accommodate their item in my garage for free while they keep my money. The agents I talk to refuse to let me talk to their supervisor and have been outright rude in some instances. I feel they keep transferring my call and putting me on hold for long periods just to frustrate me. I am not going to make another purchase from Office Depot.

I'm a short/petite woman and they actually suggested that I move it myself to the correct location. IT WAS COMPLETELY THEIR ERROR. The desk came in a box weighing at least 80 lbs being at least 4-5 ft long. THE GALL OF THIS COMPANY!! I have complained on two occasions before I got help from FAMILY MEMBERS to move the package. With no response to anyone from customer service even after I sent them proof that they sent it to the wrong address. I will take my business elsewhere!!! SUCH A HORRIBLE EXPERIENCE. My hand still hurts from having to deliver my own package to myself because of their error!

After listening to all my frustration, she promised me to call me back by end of that day. I asked her for a ticket number for my case (because I don't want to go through explaining all this with another agent next time), but she said, she is recording all this under my order. As I expected, never got the call until this moment, so, I called them again and to my huge surprise, another agent was saying the same, my order is ready for pickup. I explained him all again and he took several minutes and came up with a false reason that, they were unable to charge my card and so the order was canceled. Weird and absolutely false. I have the proof that my card was charged on the same day.

Not being wanted to continue the conversation with him anymore and asked to transfer the call to his supervisor, but he did put me to the same store's person. That guy was going over the same thing and finally they are saying they will try to get me the same laptop for same price. I refused it because I don't want to trust these company anymore. But, I need the answer for why it is canceled and why I was misinformed. I don't want your apologies anymore.

All of this, we understood happens, and didn’t have an issue with. They told me that I didn’t have to rebox it (which I would’ve needed an engineering degree to fit the thousands of pieces back into these boxes) but they wouldn’t take it back up or downstairs. So I reboxed it as best as possible and brought it out to my garage, as they said it would be picked up in a day or two. We, call, email and text, and cannot get anyone to pick this thing back up. They say someone will show up, we make sure someone’s home, and no one comes. We call customer service, and they say they will have a supervisor call us back. They never do. This has been going on for 3+ months, and I just received a $1400 bill that included late fees. Again, call, a promise for a callback, and no word. This is the first time I’ve ever posted a bad review, I'm just hoping this finally grabs their attention and makes them handle it.

Even if you ignore the fact that the wording of the promotion was changed, by the company, AFTER I made my purchase, no one has explained how “double back in rewards” and “double rewards (4% back)” are supposed to mean the same thing, or why if they did mean the same thing there would be a need for the two to be written so differently. Especially considering the fact that every other deal over the past year that has stated “X amount back in rewards” (10% back in rewards, 20% back in rewards, 50% back in rewards, 75% back in rewards, 100% back in rewards) the amount BACK IN REWARDS is the amount of the purchase price (10% of the PURCHASE PRICE, 20% of the PURCHASE PRICE, 50% of the PURCHASE PRICE, 75% of the PURCHASE PRICE, 100% of the PURCHASE PRICE) back in rewards.

At the same time, I’ve also seen lots of deals where the rewards amount is multiplied instead of the purchase price, but those ALWAYS specify the percentage of the purchase price as well - for example, double rewards (4% back), triple rewards (6% back) 5X rewards (10% back) etc. Based on the wording of the promotion, and the wording of every single previous deal over the past year, any reasonable consumer would understand double BACK IN REWARDS to mean double (200% of) the purchase price back in rewards. Also, one of your reps stated that since no one else has complained it is not an issue - however that rep also lied and stated that I had received a gift card from the company as compensation so they obviously aren’t the most trustworthy to begin with, but just because (supposedly) no one else noticed you ripped them off does not make it okay or mean that it did not happen.

If you were so sure that you did not rip off your customers you wouldn’t have such an issue allowing your customers to post uncensored reviews on your page. So any customer reading this who bought any type of writing item during 9/30-10/13 should file a complaint with their Attorney General’s office and the Florida BBB, and let a class action attorney make that decision whether I’m “misunderstanding” or whether the promotion was in fact changed, as is evidenced by the before and after screen shots.

Original Review: Office Depot advertised a promotion for double back in rewards on all writing from 9/30-10/13. On 10/6 I purchased some writing items, but I only received 4% back instead of double (200%) back. The rep informed me that the deal was actually double rewards (4% back) instead of double back in rewards, even though my screenshot of the deal says differently. Office Depot changed the wording of the deal after the fact and then refused to honor the deal as it was written at the time of purchase.

It is very poor customer service to refuse to honor an advertised promotion, but changing the promotion in an effort to confuse customers and get out of honoring it is deceptive and shady. Customer service has been terrible and after arguing back and forth for several weeks the rep finally told me I can return the items if I have an issue with it or else hire a lawyer to pursue the false advertising. When a company would rather get lawyers involved than honor their own promotion that says a lot about the company. But at your own risk and be sure to screenshot every step of the way.

I do a LOT of printing (or at least I try to) at Office Depot because I'm a writer and I have to print out my book drafts. My books have hundreds of pages so I send my order via email and then follow up with a phone call to see when the order will be ready. My pages are NEVER printed on time. No matter how many hours or days ahead I order my prints, they're NEVER ready when I get there. There's always only one or two customers ahead of me, and there's always a store full of employees, but I still have to stand in line nearly 20 minutes to get my copies.

Today I just found out that all my reward points have disappeared and I'm back to 0 but no one can tell me why. I tried to chat with an Office Depot rep, but he or she COULD NOT understand me and COULD NOT construct a sentence in correct English. After I said I was going to complain, he or she told me I MAY have $0.31 cents in rewards.

I'm very sad about Office Depot. Over the years I have spent BIG money buying computers, printers, iPads, two Roku streamers, paper, ink... You name it. But as of today I have decided that this poor store is no longer worth the frustration of trying to shop in it or get help. I don't know if Office Depot has stopped caring or if they are simply circling the drain as they die a slow and agonizing death. PS - THEIR WEBSITE "SUBMIT" BUTTON DOESN'T WORK!!! I was trying to file a complaint on their website but I guess that's out. I don't think they really want to know what customers have to say.

They do have a separate link that is surrounded by no text by itself that says manage preferences alluding to no other information as to what preferences. Upon clicking it takes me to an account information update page, not to the notification update page. They didn't even have tab that says update email preferences just a link to subscribe for MORE promotions. Upon clicking that subscribe for more link, it gives you the option of unsubscribing to all. As someone who works in marketing, this method is genius, but also infuriating. This method of subscription is geared towards making it inconvenient to unsubscribe to emails. I just don't trust a company that will use this level of trickery to get you to look at their products.