Office Depot

I made an online order for some medical supplies that I needed for my disabled wife in early March 2023. To date I have received 15 different emails stating that my product has been received and they are working on getting it shipped out to me. In addition, the 15 different emails all keep pushing the expected delivery date out another week. I have called customer service 4 different times and sent them an email. I received a response to my email that stated that my issue would be elevated to the next level, yet have not received any explanation or help from the next level. I replied back to the original email twice and have not gotten a response back from the person who contacted me.

I placed 2 orders, each for a color laser printer. For both orders, I received a toner instead! How can they make a mistake on both orders? I've contacted them about the issue, and even uploaded pictures of the wrong items received. I've requested for them to send the correct product (laser printer) to me as a replacement and I will return the toners. Office Depot directed me to not mail back the toners directly. Instead, they said they will schedule a truck to pick up the items. I was hoping that they will also drop off the correct printer at the same time.

I ordered a piece of furniture. It arrived undamaged but missing assembly hardware. 3 weeks of phone calls, chats, escalations with NO return calls or emails. Just passing the buck at every turn. Beware.

Never again. I went to my local store for foam backed photos for a trade show. I was told a 24 to 48 hour lead time then when I came in I was told I had to order online. Once I ordered online I found out that it was a much longer lead time as soon as I place the order. The next day I called to follow up to make sure they received it and to find out when it would ship and also to tell them how important it was, at that time I was told that it would be put in the system right then so it could be expedited. A few days later I received an email that said it shipped but no tracking number. A few days after that I called to follow up and it had been put on hold. I was told it would ship that day. The problem is, I may not make the trade show. I have all my small business money invested in this tradeshow, and the photos are the show. Office Depot can literally put me out of business because of gross incompetence. Never, never, never again. If I don’t receive my product, I will never forgive this company.

I call Direct Billing several times a week and they tell me that they will email or call me. They do Neither. I have been waiting on a refund. They tell me that the services have been approved and that the money will be in my account 7-10 days. Those days have went on for weeks. They act like they don’t even know what they are doing. Refund my money and let’s move on. This is RIDICULOUS.

Do not buy from this company. They are the absolute worst company to ever deal with. I placed an order back in December. Never received the item. Called a month later about 10 times and kept getting transferred to different departments. Was told that someone would return my call with information. Never received a call back. Called several more times and the customer service person issued a credit for the item and then I placed a new order with the credit. That was 12 days ago.

Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Lo and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Four days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company.

I ordered an office desk from Office Depot. I would have just picked it up, but the only desk of my chosen model in the store said "Delivery Only." So, I left the location and placed the order online. I was promised a delivery date. The desk did not arrive. I called customer service which was a multi-hour commitment of time. I was given a second delivery date. The desk did not come. I devoted several more hours to calling customer service. I was given a new delivery date. They delivered an item on the date as promised. However, the item was a toner cartridge for a laser printer with a shipping sticker that identified it as a desk. That's right, they charged me for a nice executive desk, sent a printer cartridge that was labeled as a desk, and called it a day.

In October of 2022 I ordered a Mr. Coffee 3 piece mug set. The product arrived in a timely fashion, but contents were poorly packed and were chipped or broken completely. After contacting Office Depot customer service, I explained the poor packaging and asked for quality review before sending out the cups I was sent a second order at no charge. Again, everything inside was too damaged to use. I contacted customer service again, and again expressed the need for better packaging. Again, they sent me a box of broken cup pieces.

Placed an order. The promised delivery arrival date was Tuesday Dec.13, it never arrived. I checked status/tracking. It showed delivery was attempted but no one was there. A blatant lie as I sat home all day, no one came near my house or rang my bell. I contacted customer service via chat, after wasting 35 minutes with a clueless rep and numerous requests I was transferred to a supervisor who promised personal responsibility that I'll have it next day, Wed Dec 14. Of course it never arrived. I contacted customer service via the phone, was promised a supervisor will call me within 10 minutes, when still waiting for that call a lot later I called again. Was promised again that a supervisor will call me within 10 minutes, it's many hours later and still waiting for that call.