Office Depot

I had a problem with ink purchases and rewards. After 4 calls to the rewards number I gave up and went to talk to Store Manager Mike **. He investigated the issue, explained everything and took care of the problem quickly. Mike was very professional, knowledgeable and eager to help me with the solution. Excellent customer service from him that I really appreciate. Halle and Andrew also were there to help, and they have helped me in the past. This store is very well-managed. The staff is always friendly and able to answer questions, find what I'm looking for, provide tech support, and advise which items would best suit my needs. I would give ten stars if I could!

Found exactly what I had been looking for. Bought a matching desk, small file cabinet, leather desk chair, and a bookcase. Zach, the store employee was very helpful and polite and courteous. The lady at the register was just as nice, and remembered me by name when I returned the next day to pick up the merchandise. Chris loaded every item by hand, and did it with a smile and kind words. The entire experience was awesome, and I’m very pleased with my office furniture and the way I was treated!

I just want to recommend Taylor in Copy Services at the Avondale, AZ store. She was very knowledgeable and helpful and made my experience stress-free. I wanted to enlarge a piece of my art. This was one time when showing up in person worked better than an online process.

The service manager was fantastic!!! The store on 245 E Bell Rd!! Her name is **!! She is the BEST!!! I would have never shopped at this store again if it was not for her knowledge and great attitude to help!! Thank you **.

I made an $800 purchase to include a desk, wireless keyboard and mouse, calculator, pens and a desk pad. The calculator and desk pad were the only items to be shipped to me, the others I picked up from the store. I received the calculator, but did not receive the desk pad. Originally, since the desk pad was coming from a third party, I was given an expected ship date of 5/2/22. I received the calculator only on 4/23/22 but customer service is insisting that I received both items. I never received the desk pad. I have been calling for nearly two weeks speaking with various customer service people who escalate the call. Next day, I receive a copy and paste email saying it was delivered. No matter how many times I tell them I never received the item, I’m told it was delivered. At this point, I will dispute with my credit card company. But, I have never had such a terrible experience in my life with a retailer. Never again will I do business with this “company”. Terrible.

Wanted to take a moment to let you know why I will no longer order from the company you have invested in. I am a small buyer, not a lot of dollar value in me. I run my own small business that depended on yours to live up to its promises. You were unable to do so. I sell a lot of very fragile stemware and china. I need quality, environmentally friendly packing peanuts which I have been, mostly successfully, ordering through you. I would have preferred to do a store pickup for this order but this item was out of stock locally. Your website told me I could have this delivered, with a minimum dollar amount ordered, in two days. I placed an order for six bags (more than I wanted, but I had to meet that minimum) of Office Depot brand packing peanuts. I placed an order on 25 April 2022 with Next Business Day Delivery.

I purchased an $1,800 laptop online that this company made available fraudulently online. Took my funds from my bank account then did it return those funds back to me. I am writing to every Office Depot resource available with this company. I'm sure if consumer documents were subpoenaed there could be a great lawsuit here, I have a feeling that I'm not the only one. This is poor unethical businesses using a scam technique to obtain the consumer's funds and freezing those funds when they are needed by not returning them.

Office Depot is worst store I ever see. All items are much expensive than Walmart and other store. Their items are very bad. Customer service is very lazy and very bad. They won't answer your questions. Their timings are very odd.

I ordered a 3-hole punch online but their website went down before I could complete my purchase. I logged in again, checked that my cart was empty and re-ordered the item. The first time I used $15+ in my rewards against my order, I wasn't able to do this the 2nd time I tried to purchase the punch. I RECEIVED 2 3-HOLE PUNCHES. I returned the extra punch after getting a return UPS shipping label. My credit should be for the higher invoice so I'm able to use my rewards, but after 4 contacts with Office Depot, Customer "Service" keeps giving me credit for the lower invoice, effectively stealing my rewards. There's no phone number to call that I can find, and their chat keeps wanting to cut me off while I'm still typing. It's not the dollar amount, it's the dishonesty. Oh! Office Depot first told me to to pay the total amount due with both invoices, more than I legally owe, and they'd mail me a check "in 2-3 weeks" for my refund. Right.

I called my local FedEx representative and he said since FedEx had not picked up the package I could call and get them to change delivery for Saturday. Office Depot would not do this. Never ship FedEx from Office Depot.