Office Depot Reviews

Office Depot advertises $30 Instant Savings on an HP printer with any printer trade-in, but fails to reveal there is a $28 cost for a recycle box. This is learned after the trade-in is brought into the store and brought to store check out with a new printer. Reality: The Instant Savings is only $2. I wish zero star was available.

Tried to order computers from them, they keep put in processing and then cancelled. No one to talk to over there and we needed those computers last week. Don't trust them as they have the worst customer service ever.

I called The Mesa location at Southern ave June 16, 2023 at around 11am wanting help with my order to place online on their website and the manager hang up on me as a client very rudely, refused to help me since "She has no tendency to work with me over the phone." WORST SERVICE EVER. Office depot should not be appreciated hiring such employees to deal with their clients. I vote with my money and no matter how urgent, I will not use their franchise again.

I made an online order for some medical supplies that I needed for my disabled wife in early March 2023. To date I have received 15 different emails stating that my product has been received and they are working on getting it shipped out to me. In addition, the 15 different emails all keep pushing the expected delivery date out another week. I have called customer service 4 different times and sent them an email. I received a response to my email that stated that my issue would be elevated to the next level, yet have not received any explanation or help from the next level. I replied back to the original email twice and have not gotten a response back from the person who contacted me.

I placed 2 orders, each for a color laser printer. For both orders, I received a toner instead! How can they make a mistake on both orders? I've contacted them about the issue, and even uploaded pictures of the wrong items received. I've requested for them to send the correct product (laser printer) to me as a replacement and I will return the toners. Office Depot directed me to not mail back the toners directly. Instead, they said they will schedule a truck to pick up the items. I was hoping that they will also drop off the correct printer at the same time.

I ordered a piece of furniture. It arrived undamaged but missing assembly hardware. 3 weeks of phone calls, chats, escalations with NO return calls or emails. Just passing the buck at every turn. Beware.

Resolved: Finally getting transferred to Andrea in the US, and Robert responding to my initial review this situation is resolved. My prints were sent overnight, and in time.

I call Direct Billing several times a week and they tell me that they will email or call me. They do Neither. I have been waiting on a refund. They tell me that the services have been approved and that the money will be in my account 7-10 days. Those days have went on for weeks. They act like they don’t even know what they are doing. Refund my money and let’s move on. This is RIDICULOUS.

Do not buy from this company. They are the absolute worst company to ever deal with. I placed an order back in December. Never received the item. Called a month later about 10 times and kept getting transferred to different departments. Was told that someone would return my call with information. Never received a call back. Called several more times and the customer service person issued a credit for the item and then I placed a new order with the credit. That was 12 days ago.

Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Lo and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Four days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company.