Office Depot

I liked the sale they had on brown soft leather or faux leather desk chairs. It has been over 10 years ago, but fortunately they have very durable chairs. It was such a good deal I told my Dad and he decided to get a new office desk chair too. They do not have much of a selection of filing cabinets. I was mainly interested in a casual looking chair. The chair needed to be able to swivel, have wheels on bottom of legs, be the correct color to fit into my decor at home. Primarily I was in the market for a new office chair. Specifically a desk chair that can be adjusted in height. It needed to be washable, not fabric.

I bought an office style chair for personal use at home, was needing one cause the one I had was already getting too old and rusty so I went for it. What I like about it mostly is its thick reinforced materials and overall cool design, chose between several and similar options but this was the one that sit with me. They have a lot of different chairs with variations and sub variations of variations, it's crazy. But maybe they need to include a few extra levels of height and more recline flexibility. Other than that, it's an office style chair, so what better place there is to buy one than Office Depot. I've been buying stuff like this in this store for over a decade now and they never let me down. Overall great experience and good service.

I like the stores that I purchased the desk chair because I have purchased many other things there and love the location and the set up of the store. It was a leather chair for a desk that swivels and is on rollers. It is modern and looks stylish and it is a dark brown. It's very sturdy and very comfortable and goes with the decor in the room. I love this piece of furniture because it also can be wiped down if anything is spilled on it and this was a very good purchase for me.

I like how friendly the staff was and how easy it was to find what I was looking for. The staff wasn't overbearing with their need to offer assistance, which is something I had an issue with in the past with other retail stores. I found what I was looking for and was offered assistance right away, but not in an intruding way that many stores are well known for. I enjoyed my time shopping there and even browsed at a few other items that I might need in the future. I will definitely be considering Office Depot for those purchases. The only thing I would say to improve is maybe offer more deals and discounts. Finding a good deal is hard work and it would be so much easier if I found a deal at Office Depot, since I enjoy that store much more than other retail stores and online shopping websites.

It's easy to get in and look around. All the staff are super awesome and useful in helping you find everything that you need and they are all educated and speak nice. I dont like to be in the store for too long because I start getting nervous, so I really enjoyed the chill environment and how fast I could get in and out of the store quickly and easily. But one thing that I would improve is way more variety and different kinds of things from different places. Maybe even some kind of tablet or device that the employees can show so that when we come into the store they can show us all the variety of products and they dont all have to be on the front floor. Overall my experience was very smooth and nice and everything went really easy. I liked it very much. I went to this furniture store first so I could just look around a bit but I later realized they had exactly just what I needed.

Office Depot was supposed to schedule a carrier pick up of our ordered items to be returned for a refund. Didn't happen and I've had to do follow up calls with customer service which has been a complete waste of time. With each call, it is always the verbal reply that they will send an urgent request to the warehouse team. I'm assuming Office Depot's warehouse is non-existent because no one has replied to us 7 days (and counting) after the initial scheduled pick up. Worst yet, we have another order that's late shipped with no updates whatsoever as to what's happening with it. PLEASE REFUND AND CANCEL OUR ORDER. IF THERE'S ANYONE STILL AWAKE AND LOOKING AT THIS, DO CONTACT US FOR THE ORDER NUMBERS AND RESOLVE THIS!

Recently I saw an online special on copy paper. It was a good buy. I placed the order and was told it would be delivered to my office within 3 days. In the past, I could order online and the local store made the delivery. I assumed this was still the procedure. When it did not arrive, I dropped by the store and showed them the purchase receipt. I was told that they no longer deliver items purchased through the website. They use regular shipping services.

They lost me as a customer for life today. I should have known better because I had previously had a bad experience where I canceled an order, redid an order to fix it, and it took almost 90 days to get the money back from them while I couldn't use it in the meantime. This time, I bought a laptop and it showed there were none on backorder so it was an original fulfillment and they charged my card immediately. Then this morning I wake up to find that they charged me an even greater price to fulfill the back order that did not exist.

For the first time I purchased remanufactured ink cartridges (Office Depot - Canon CLI-221) for a color ink jet printer instead of the Canon product. And for the first time, the cartridge leaked (and ruined a shirt) when I installed the ink cartridge in the printer. I recommend that you avoid the remanufactured ink cartridges from Office Depot and purchase the manufacturer's product. The nominal savings are not worth the clearly inferior product.

I purchased a small office refrigerator, that was broken upon delivery, to this day it is still sitting on my porch for pick up, that has been 10 days now, they will not process my refund for 7-10 days after it gets to their warehouse. Carrier refused to take back. Said it was too heavy although it was same one that delivered (UPS). I have been on the phone every day and emailed, I have been lied to about being picked up next day, and getting refund processed and being compensated for this nightmarish purchase. DO NOT BUY from this store unless you want them to keep your money for a month or longer to get a refund. NOT acceptable, had to call credit card company and dispute this charge. Beware of Office Depot!!!

I usually purchase my printer paper from Office Depot/Max for my business and always consider their advertisements that they send keeping in mind my office supply needs. Today I needed printer paper for my facility and decided to avail the 30% coupon that was offered along with a Free gift (Cotton Tote Set). I was very happy with my purchase as is always the case when doing business with Office Depot/Max.

I went in the store at 362 East Capitol Drive, To Buy a laptop, I found the one I loved. It was a Dell Inspiron 14 2 in 1. The technician offered to set up all the programs. I was like fine. Came back later that night. Picked up my laptop. A week in It started blinking, one night I heard it ring twice & asked for a passcode. I tried to shake it off like no, how can my computer ring. One day my adapter stop working & the speakers, I called Dell. They told me the serial numbers or specs don’t match and that was one of their old computers shipped out earlier in 2018. I called the store I bought it from, the manager asked me for the service code number & she said, "Oh." Y’all she right. This was one of the Black Friday computers.

We needed black toner, I found the best price with next day delivery at OfficeMax and ordered it. The next day it wasn't delivered, I checked the tracking and they "shipped" it the next day, which was going to be ok. I checked tracking again and it said it was in transit to us, that day ended and no toner. I checked tracking again and it said "delayed" and didn't make it to us for 4 more days. The excuse was that the truck broke down, I know they need to make a profit but they are shipping products via "independent" FedEx delivery drivers and not actually FedEx. It's a shame that since getting bought out by Office Depot, customer service has gone down the tube. Will no longer be buying products from them.

Their ad said if I bought 2 reams of paper, I'd get $10 towards a future purchase put on my rewards card. I bought the 2 reams, but when I went back in to use the $10, they didn’t put it on my rewards card. I now purchase office supplies anywhere else I can, but not at Office Depot.

We ordered an entire furniture set on February 27th, when the delivery came a few days later - 1 piece was missing - and 1 piece was incorrect. Since then, and for the past almost 3 weeks we have made call after call to Office Depot. We were told it was shipped, yet never received phone calls. They put it on the freight delivery company, so I made constant calls to them and they never received our order. Finally Office Depot admitted they lost our furniture and would refund us the amount of the 2 pieces and reorder the items. We were charged again for those 2 items and only offered a $20 credit as consolation. We have called every day - this company has the worst customer service I've ever experienced. Our office build out is on hold and I can't get my agents set into their offices with these things happening. Will never order from them again.

I placed an order online on Feb, 27, 2019 for a box of cookies that were to be an 85 ct box, a box of Keebler cookies that were an 8 count box and added 4 clearance packets of Puff pockets tissues to make the order free shipping. I received an order confirmation of the order as all was in stock almost immediately after I placed the order. The order was split into 2 separate order with 2 different order numbers. One for the big 85 count box of Cookies and One for the Keebler 8 ct and the Puff tissues. The cost of the 85 count cookies were $34.99 which was reduced to $27.99 via a code I had added being a first time customer. The Keebler cookies on sale were 7.90 the tissues .39 ea. I received an email confirmation of shipment and my credit card was charged for all the items in both orders.

I’ve been in there a few times now and every single time I am ignored, they don’t have the products I want, or the employees are little to no help. Not that it matters, but I also always have a baby with me and they still ignore a woman holding a child. It is very evident that the employees would rather be anyone but at the store helping you. They have an entire service dedicated to printing yet they offer no help when it comes to printing things for you. If this was only one time I wouldn’t really care but every single time I go in there I get 0 help.

Online Buyers beware. You will be cheated into paying for two of whatever you order. I received a damaged desk and used their instructions in order to return it. Very quickly, they offered to send me another one at a small discount. I agreed and their processed the new order, but have never refunded me or credited my account of the first purchase. It has now been 35 days of promises and lies. Now they will not answer my last email. They have stolen $192.56 from me.

I recently purchased a large desk to be shipped to my home. The day before delivery I was contacted by Office Depot informing me that the item was lost and they would cancel my order and place a new one for me. I received a confirmation of the cancelled order, but still both orders ended up being delivered and I was charged twice. Now I have to take off work to have them pick up the large item that I never ordered in order to get a refund and they can't even offer a simple coupon.

Office Depot seems to get worst every year. I have been shopping with them for over 20 years when they were just Office Max, however Office Depot/Office Max is insulting. The customer service representatives lie, misrepresent their service and send shipments that have been confirmed canceled. I placed and order for officer supplies and paper on January 30, 2019 After numerous discrepancies about my applicable rewards points I called customer service. He said, "Place the order and I will apply the points." I submitted the order and customer service disconnected me. I called back immediately after checking my account and it was processing without the rewards. The customer service agent then told me that the rewards would apply to my next order.

We received an email this morning that OFFICE DEPOT is shipping an order of toner cartridges to us. The PROBLEM IS WE DIDN’T ORDER, ASK OR APPROVE AN ORDER OF ANY KIND! They charged our credit card for over $300.00, and put us in a bind. We needed that to pay bills this week. The customer service said that the refund will take 7-10 business days!!! They must’ve kept our credit card information from the purchase at one of their brick and mortar stores when we bought toner a couple of months ago. During the chat, I realized that whomever Office Depot has doing their customer support, is not in the USA. Poor English - wrong verbs and grammar. This just made up our mind, that we will no longer do any business with Office Depot.

I place an order on Office Depot/Office Max For a Targus Laptop Rolling Bag through my PayPal account on January 24, 2019. They charged my account two times! I called customer service and they then said my order is canceled! And that the extra charge wasn't a charge but that is a Lie!!! They took my money and won't refund it back to my account!! I paid a lot of money for this bag and needed it for College and was ready to pick it up at the store near me!!! Office Depot or Office Max whatever is a fraud company who takes customers money and doesn't refund them back!

I purchased one HP laptop at the end of Nov., 2018. Office Depot sent two laptop in separate shipments by mistake and charged my PayPal account twice. I never opened the second package. Since I was overwhelmed during holiday season, I approached their store in Rosemead, CA, to resolve this issue on Jan. 13, 2019. They told me since the item was ordered online, I needed to return it directly to the HQ. They did not inform me that extended return period for holiday purchase would end on 1/14/2019. I made contact with their customer services to address this issue a couple days later. After arguing with them in regards to the nature of this incident, they finally issued a return authorization. Since there was not further notice of return status, I made contact with their customer services again. They informed me that return had been denied by their vendor since this was special order item and was out of their return period.

OFFICE DEPOT - I also want to MAKE AMERICA GREAT AGAIN and not be DISCRIMINATED. My name is Rowland ** and I am a PERMANENT RESIDENT and the owner of a Security Systems company in this great country of the USA. I have so much to thank for welcoming me as a son. Just today I try to apply for the credit card at the OFFICE DEPOT store located at 7240 SW 88th St Miami, Florida between 6 pm to 8 p.m. with the interest of buying an equipment that only and exclusively was in this place, for its characteristics and taking advantage of the geographical location very close to my house.

We have a business account and out of the blue the card we had on file with their site stopped working. My first call to fix it took 40 mins, didn't get fixed, and someone was supposed to get back to me and never did. My second call I was told to call the billing department. I call billing and get the most useless rep I've ever dealt with. It felt like she was reading a paragraph from a manual again and again no matter what question I asked. They said to call my bank and confirm it's not an issue with them, it wasn't.

On December 072018. I open an Office Depot account to purchase Lenovo® IdeaPad 320 17 Laptop, 17.3" Screen, 7th Gen Intel® Core™ i5, 8GB Memory, 1TB Hard Drive, Windows® 10 Home, 80XM0000US. Order Number: ** Order placed: 12/07/2018. I received a phone call saying that I would be receiving it on 12/19/2018. I also called on 12/18/2018 to confirm delivery because it still showed processing in my orders. 12/20/2018 I called again regarding the status and was told it was on back order and I wouldn't receive my order before Christmas.

Went to shop to print 20x20 size black and white copy around 8.45pm, 01/17/2019. In print section, one lady helping customer with big order, after waiting 3 min, she broke conversation with other customer and addressing me and point out self service. I told her before using service I need pricing info. She said, "Will be back in couple of minutes," and made me to wait till 9 pm. After finish up with other customer she came to me and told that not able to do the print today. All my required conversation took 2 min max. After me no other customer. Then I started to tell her that, "Just to inform this you made me to wait for 15minutes." Until that time she was normal. After she hear what I said she raised her voice and cut me in and telling that, "This is how we do it."

I ordered a computer chair. Said 2 in stock. Got a Call 15 minutes later. They did not have it. Now here I am a week later waiting for refund. The lady at headquarters said they are not able to do refund. I need to contact my bank.

Went into store for computer problem. Help desk was very knowledgeable and took care of it. Recommended the tech support program, so I signed up for auto pay. Requested online assistance in Jan, programmer kept moving things around and putting things in recycle bin. Problem not solved and recycle bin was not emptied. Requested assistance again today, no resolution again. Requested cancel and was in one year subscription with early cancellation fee. First month only can cancel without fee. TOTAL WASTE!!!!

I ordered a desk and decided to cancel my order the following day and they went ahead and canceled it. However, the item still shipped and I was told to refuse the order, which I did. Well they still took the money out of my account and I am now told it will be 7-10 days until I get a refund. That will be a total of almost two weeks that it took to refund my money. This is completely unacceptable.