Office Depot

I went to Office Max to ship a package via FedEx. I asked for next day delivery, the lady at the counter assure me that was I was paying for was next day delivery. I give $62 the package and left. Later that day I got an email from FedEx with the tracking number and the delivery date. It was 4 days after the shipment was sent. I looked at the receipt and I was given a next business day delivery. Well I sent the package on Friday and the delivery date was for Tuesday.

Please stay away from ordering and delivering online. My business furniture was not delivered by 5 pm (our closing time). Called the customer service dept at 4:45 and was told them we were guaranteed a 5 pm arrival. They said they had no way to contact the delivery people and could only note the account and would have them deliver it tomorrow. I asked what does the guarantee by 5 pm mean and her response was "We guarantee we will send you an email or phone call that it didn't show up." Really?

We ordered a file cabinet; never got here, we contacted the branch in SF, they would do nothing to solve the issue, they would not even call back. Plain and simple they don't care about you. They always made sure to do the minimum to solve the issue, I paid $60+ for something I never got in the mail and for something they never solved. It's going on 3 month and here I am slaving myself to get my money back. Office Depot now has an amateur perspective from my family and I as well as with everyone we share this story with. Moral of the story, don't buy office/business material from this company called Office Depot as they will not take you serious and I speak from full experience along with frustration on this unsolved topic! WOW! Stressing over what is supposed to be a company! Omg... Don't Do it!!!

Service is awful. The delivery doesn't come on time. The customer service reps will issue service inquiry and reference No.'s with no problem, but for no reason because no one from the company ever calls you back to follow up. Did I mention, they do not honour their scheduled delivery time? Ridiculously horrible service.

While I was collating several copies I had made at the Office Depot La Crescenta store, the manager loudly scolded one of his young employees on the 'shop floor'. Finally, I made it clear that an employee must always be taken to task in the back office. The manager lit into me. "You have only been here for 20 minutes, etc., etc.". The fact that I paid $70 to retrieve data from a flash drive that turned out to be a 'half hearted' effort, another $13 for a flash drive and the cost of several copies I had made throughout the week clearly was of no consequence to this manager. Intimidating, bullying and humiliating single women customers in front of other customers in today's environment is a sick disease no less than that from the manager of this store who clearly does not respect those he perceives as vulnerable.

8/15/2017 I received 6 filing cabinets I ordered for my company, two arrived damaged. I contacted Office Depot and made arrangements for the two cabinets to be replaced. In order to do this a credit was created for the 2 cabinets and then I was charged again to create a replacement: $357.82. Now, 30 days later I still do not have my credit. I have made 7 phone calls requesting the credit, each time being told I will receive my refund it in 3-5 business days. And still nothing.

I am so furious with your lousy company. Office Depot is a terrible company. I purchased a defective printer online and it was picked up for return on August 16, 2016. I was credited $139.09 on that date. As of today September 12, 2017 I have still not received my refund on my credit card. The idiotic customer service girl told me that it's because of the hurricane. REALLY, what hurricane came the 3rd week of August, the 4th week of August or the 1st week of September, even up to September 8th?? What a stupid thing to tell a customer!

I ordered Book Sox online for my son. It was my first time ordering online through this company. It seemed easy and convenient. When I made the purchase, It stated the the items were in stock and I received a confirmation number. I went to pick up the items the next day and the employee at the store informed me that my order was deleted and that they should've called me. I never received a call and I'm clueless as to when my money is being refunded. They said that they will automatically refund my money. I see that the money was taking out of my bank account at this point and that's all. They said they would complete my order for it to show deleted but then again I'm not sure when that happens as well. Now I will have to call tomorrow and investigate my issue further.

We ordered a PC. It wasn't delivered when they said it would be so I called (they never contacted us) and was told it'll be delivered the following day. When it didn't show up again I called back and was told it was on a 3 week backorder. At that point I requested a refund. Three hours later I got a status message saying it was delivered. It wasn't. After 3 phone calls with 3 people in 2 different countries I was told we were never even charged for the order. This company is a mess.

First of all Don't buy a laptop or anything electronic them, they will not give you good service or try to work with you. They want you to pay for a diagnostic of your computer which they cannot fix in the first place. I paid them 194.84 and had to take it back three times and they still didn't fix it. They said it was a hard drive issue. Wrong. It's was a software issue and I had another company check it out. The Company I went to said it could have been fixed easy enough. I had them call Office Depot and demand my money back for their incompetence. Went back and got a refund. Will never use Office Depot again. Also do not Buy HP Laptops. Mine went bad less than three Months. Office Depot sells this junk.

I have been ordering from Office Depot online for the last 10 years. This year the service and the product has been horrible. The last 3 orders I placed they sent me damaged and dirty product. I'm not sure what has changed, but it isn't working. This means I need to spend at least an additional 1/2 hour on the phone talking to customer service. When I asked for a supervisor they would not transfer me - just sent me to another customer service rep. I think Amazon now has my business.

If you haven't been convinced by all the other bad reviews, here is my experience: I was asked to order two filing cabinets for one of my company's satellite offices. I guess we had ordered them directly from the manufacturer but they were lost in transit and now we needed them within a week. The manufacturer was back ordered 3 weeks. Enter Office Depot. This was a Friday (8/4) and they said they could deliver by Tuesday (8/8) so I ordered them. Shipping confirmation gets emailed and the new date is Wednesday (8/9) -- no problem. But by Wednesday and again Thursday I am calling to figure it out and they are blaming the courier (which is their in-house courier) for the problem.

I had place an order online for a modem that I needed in 2 days and paid extra for shipping. They said I wouldn't get it for almost 10 days later so I called and canceled the order right after I had placed it. The guys said I would not be charged and my order was canceled. They sent me an email 2 days later saying I was charged and my order was shipped. OMG, that is theft!!! So I had to make sure the package was returned and I don't get my $100 back for up to 10 days.

I have been to the Office Depot store in Auburn, WA; several times now and have always received excellent service. I am doing job training a few blocks away and come over to Office Depot on my lunch time and thus I don't have a lot of time to browse through the store but need to get in and out rapidly and it always happens in this store.

Offered a "free" checkup for laptop while making a purchase for an item not related to this by Salesman "Mark". Days later, laptop was very slow, a virus protection renewal placed doubts that I had not been scammed & worries that I might have & all that could happen further caused me to recall the "free VIP check up" offer, called and was told to bring right in. "Mark" was expert in sales 101 i.e.; talk about everything BUT what customer came for directly as fast as possible, leaving customer exhausted & open to agreement of non related services.

I have been a member of the rewards program for 5+ years. I am considered a VIP member and spend 200-800 a month on supplies. The changes to the program have been continual and confusing. One minute the rewards are to be given out at the end of the quarter and now immediately. If that is the case why do I have some rewards that are pending? My biggest problem with the program is the way rewards are calculated and dispersed. One day the website says I have an amount pending and another amount available, then the next day, it says those amounts completely different.

I bought a computer last month with a 2 year service warranty. Many things wrong. Female tech faulted me because my machine didn't look spotless. I showed her the paperwork and she agree to help. She gave me a number to call and sent me home. The number was not the right one so I will have to find a shop that can fix it. They never have enough people on hand with any knowledge. This was at the store in Gresham, Oregon.

I somewhat recently got my iPhone 6 battery replaced at Office Max. I am completely disappointed and regret my decision to do it there. First, it took a long time for the employees to find an employee that actually knew how to do it. I tried to make an appointment, but apparently that doesn't mean anything, because no one was expecting me. The battery that they replaced it with is just as bad as the battery that they replaced. It seems like the only way the replacement battery would be better is if the original battery was completely dead.

I purchased McAfee Antivirus via Amazon - sold by Office Depot. I ordered it on July 1, 2017. It was promised to be delivered by July 16, 2017. It has not been delivered. Today, July 19, 2017, I checked for shipping & it stated it might not arrive for 4 more days. As my present antivirus ended yesterday I had to use another product. It should NOT take 3 weeks for Office Depot to send a small box. I am extremely disappointed in Office Depot & will not buy from them again.

I ordered the Canon Printer and It came damaged, then I request to return my item. They said we generate the return process but today is 8th day but no response from them. I called them and they said that they are working on return process and they contact you in 4 business hours. But today is 8th day no response from them. Please don't buy anything. They are pathetic in customer service. I read article regarding Office Depot, their business is declining day by day due to their poor customer service. They always rude to their customers, never help them.

I ordered 2 cases of paper on 6/26/2017. They were on sale for $26.99 each. I got my confirmation for my card to be billed $57.76, which I printed for my records. Anyway, I get an email stating the paper is on back order and will be shipped when it is available. I noticed at the bottom of the order the total has changed to $119.82. I started a live chat and was ensured that I would only be charged the $57.76. I am verifying some charges on my account a couple days later and I see the charge from Office Depot for $119.82. I called and talked to a woman named Michelle who tells me that she can't credit me the money back until I receive the product, but she puts a note in my file stating I am owed a $58 credit and why.

I returned 6 empty cartridges today... Suppose to receive $2/per credit on OfficeMax account. Policy last 90 days on acct.? Takes 5 weeks for credit to be posted to acct. I buy $50 worth of new cartridge at least 5 times per year. Have returned empty cartridges at least 3 times in past year... HAVE SEEN NO CREDITS on my account to date. This is a huge lie and a rip off... They are pretending they're offering a "benefit" when they're actually offering you... NOTHING!!!

5/17/17 I placed an order for several pieces to furnish a new office. Delivery dates ranged from 5/18 to 5/26. Ordered 2 desks, a library return and a library along with 3 chairs. Not too much right? Wrong!! Chairs came - no problem. One desk came - right order # wrong product, library base came on the wrong order and it's gone downhill from there. Nothing else showed up. Called 3x - got one more piece on the wrong order#. Then they tried to send me a desk I already had. It's now 6/12 and I'm still waiting for a desk.

I ordered a desk from OfficeDepot.com. I ordered this particular desk at a $45 premium over other sites because they guaranteed (if in stock which it was) free overnight delivery. Not only was there a $20 upcharge for the overnight delivery which I required, I am now on day 8!!! With no desk. I have been passed around from office depot customer service to their delivery company to another local delivery company, with ZERO acknowledgment of this error. I am hoping that I might make the delivery schedule 2 days from now. I live in a large enough city that this should not be an issue. Again, hopefully by day 10 I will have an item that I paid a premium for to receive overnight!!! Horrible customer service, horrible delivery and ZERO follow through. Absolutely will be using a competitor for anything I can in the future.

Ordered a $2,000+ dollar computer on 6-4-17 was given a delivery date of 7-10-17. Didn't want to wait well over a month to get it, so I tried to cancel. Contacted customer service and was told it would take 7-10 days to cancel. This is the worst service and the biggest waste of time in my life. They will charge your card fairly quickly though.

Office Depot #923 on 5533 N. Rosemead Bl., Temple City, CA 91780. I went in on 5/30/2017 at around 5:00 pm for scanning service on 7 large original calligraphy paintings. There was one customer service rep, **, in the print service department doing his best to handle every customers' needs of at least 7-10 people, plus the phones, during the roughly one hour I spent there. He told me it would be a while and it was understandable. He was able to scan one sheet but it came out slightly slanted so it needed to be redone. During the first (and only) scanning, he would assist other customers and that's how he had to handle most cases. What ended up happening was 2 or 3 of us would be waiting while he's already in the middle of helping someone else.

I ordered a desk and chair to be picked up from a particular store that the items where showing available. I received a text saying "We had an issue with your order, an Office Depot manager will contact you shortly". I NEVER received a call, so I decided to call the store myself. Upon me informing the clerk that I received a text, the idiot cut me off, and said "Are you the one who ordered the desk and chair?" I said yes, and he then proceeded to say "Oh, I was "suppose" to call you and let you know that the items you ordered were not in stock." So I said, "Okay... What store has them in stock?" he gives me a different store and advised me to call that store to have them hold the item. Even though I was frustrated, I just said "Okay, I'll give that store a call."

I'm a coach. Brought in some stuff I needed copied into a PDF. I asked if they could save it to my hard drive. They said yes so I went on in. The lady was very helpful and nice. Made copies. Put it on my hard drive. When I got home 5 min after that neither of computers would recognize the hard drive. After returning into store they eventually told me I had to pay for data retrieval. I said, "Wait I paid you guys 50 bucks for the work and you mess up my hard drive which has my entire career on it and I'm responsible?" Store manager said, "Oh well". They refunded my 50 then sent me out the door. I will never go back. I didn't think that business was as amateur as that to take some things break, say "My bad" and out you go.

I ordered a small fridge. When I asked them if they could bring it in they said they were not allowed to. OKAY. I understand, so I asked them if I can use their dolly for 10 seconds to bring it in. The delivery guy said NO, I told him I can't leave it out and I was a girl alone who could not carry it. He left. RUDE, RUDE, RUDE and inconsiderate! Thank God I did not raise boys like that.

I ordered a set of (5) 48" x 40" x 36" pallet boxes on 4/28/17. The delivery terms were 3 to 5 business days (or slightly longer if ordering furniture). The item I was purchasing was definitely not furniture. On the 4th business day I called Office Depot to inquire about my order. A representative told me on the phone that I would be receiving my order that day. My order did not arrive that day. The following day (5th business day) called and went through the automated attendant which told me my order was delivered that day on 5/4/17 which it definitely was not. I spoke to another representative and she stated that she could see that the order was not delivered but she couldn't provide any information as to when it would be delivered but she was going to have the carrier contact me and provide me the information as to when the order would be delivered. No one called or emailed me after that phone call.