Office Depot

At this point I have the impression that the reps are instructed to give the runaround so that they will not have to honor the protection plan that was purchased. Can't help but think they are selling protection plans that they have NO intention of honoring which is fraudulent. No one can give me a good number to the manufacturer and there is NO manufacturer's website. At this point I just want my money back for the protection plan since it was charged fraudulently. I will be contacting the State and the Better Business Bureau.

We receive an email on 6/12 saying they were not going to send us a UPS label since we didn't "need" one and that we were "welcome" to return it to the store which was an hour and a half away. Finally, Accurate Couriers picked up on 6/13. We verified with Accurate Couriers that they did receive it and OfficeMax picked it up from them on 6/17 to take it to their warehouse in Pennsylvania. It is now 6/25/19 and even on my order detail Office Depot still doesn't have the laptop as "received". It's almost been a month since I've called about this return and I can't get a refund on a $549.99 purchase plus tax. This is ridiculous. I've never had a worse experience with a company in my life. Maybe ONE DAY I'll receive my refund. Not holding my breath.

I called again on April 25th and spoke to another agent. She was incredibly rude and told me that she was going to send me a star since based on my responses it seems that the star was also broken. Today I attempted to fix the broken chair and came into the same issue. I called Office Depot and the rep I spoke to told me to figure it out and have a nice day then proceeded to hang up on me. I find it absolutely absurd that a "customer service rep" handles warranty claims by hanging up on customers. So here I am, 3 months later with a broken chair and plenty of time wasted on the phone resolving nothing! I need a functional office chair and that is the only acceptable resolution or my business will be sent to Amazon from now on.

Then today, I was served by another person, supposedly a manager, her name was Jenny. She was very loud and right away informed me that they don't print on the spot. I have to pick it up the following day, despite the fact that I have printed on the spot before many times. When I told her that she got aggressive, repeated in a loud voice in a manner as if I don't understand. I gave her the flash drive, she pulled it up, and when I asked about the price of the poster size I chose, she starting singing in a loud voice that everyone around can clearly hear, the kept making tunes with where are the prices, the size of the poster...on and on until she got the information.

Then she continued the process of filling the order form, then she said I come the following day. Then when I expressed that I didn't want to leave my flash drive behind, she started acting more weird. I asked her if I can email it from home, she gave me the flash drive, pointed to the email address printed on the counter and kept repeating the I will have to take it tomorrow still although I understood this part a while ago.

Then she turned to another employee and started explaining to him my order and saying that it will be done at least by tomorrow and when I told her you said tomorrow, she turned and told me that it depends on when I send the email. Then made a point to make me uncomfortable and said, "Do you still need anything else", and when I walked she started laughing frantically while still holding the order and talking to her colleague. The organization I work for always uses this office but I think that should be the end of it.

Now I tried to log in and do what I needed online, then just pick up in the store. Well that resulted in me getting kicked out of their system twice, because my information does not match AS THEY ENTERED IT WRONG IN THE STORE!!!! I am soooo done. I will buy construction paper and markers and make business cards etc before I EVER do business with these people again!!!!

After a week, I hadn't received the shipment and made an inquiry. I was told that there was no record of my order. I advised them that I had printed the order, gave them the order number. Still no record of order. I told them to cancel the order. Well you can't cancel an order that they have no record of, so I called my Credit Card company, told them what happened and they reversed the charges.

A few days later the charge reappeared on my credit card, but this time there were three identical charges (for an order there was no record of.) My credit card company then reversed the charges, canceled my card and reissued me a new card and number. I then decided to not buy from OD/OM again. It's Amazon for me. Better prices, with Amazon Prime, free shipping and quicker accurate delivery. I'm saving money. Thank you Office Depot for steering me toward competent people, savings and quicker delivery.

They gave me the same spiel that the money will be back in my account in 7 to 10 days but I'm not holding my breath. What I know is I'm out over $2,000 because their tracking system isn't up-to-date, they automatically charge you without contacting you to fulfill the original order, and there is "nothing" they can do because they "haven't received the money." I will see if I ever get my money back or access to it while it pends. They tried to reform my missing money by less-than-doubling the rewards they did not apply. It is fancy money laundering. I'm done.

When it came time to avail my offers the website did not accept my coupon code for the Tote offer. I needed the paper and so I submitted the offer and felt that once I called customer service things would be resolved. I decided to go online to chat and try to resolve my issue this way. To my dismay the representative pressed on about how only one coupon would be honored and gave me a scenario of how $20 off a $100 order would have accepted the Free Gift coupon but how my 30% coupon would not accept the Free gift coupon to go along with it even though, my purchase was well over the $75 total purchase order that they required before taxes. I feel that they should have honored the coupon for the free gift and saved themselves a customer. Their $24.99 free gift cost them a customer and future orders. BTW my personal account will not be used either.

I contacted the district manager. Comes to find out my whole transaction was fraudulent on his part to get commission! But wait. This ** was remotely in my computer from his house & Office Depot has my crashed computer with all my information & job information with customers information! I talked to the Federal Trade Commission today. They told me to call the police to get my personal data & get the computer to have it investigated! I spoke with another office manager at the store & she stated she can not tell me exactly what happened to him or all the specifics of the case but he’s under investigation! Also he did a tax override on many items on the receipt! He had my laptop listed as a open box item meaning he sold me a used computer that he put a remote desk top app on to invade my privacy!

Someone please help. I suffer from anxiety & panic attacks. This is humiliating. Look at the receipts & the evidence I pulled up, I even have screenshots of talking to the district manager claiming, "Oh please. Let us take care of you, did you go to the store on South 27th & pick out another laptop!" Yeah but why is my personal information all through Wisconsin Office Depot! Look at the pictures.

Within a few days I did receive the supposedly 85 count box of cookies but they were not 85 packets of cookies in the box. There were only 75 and they were squished into the box. I opened a pack and most of the cookies were crumbs. These were not what I had expected to receive, I called Office Depot and spoke to an agent whom I could not understand but he did give me a reference number and stated someone would contact me asap. No one did. I sent an email and called again, I was told that I would have to wait until they contacted their dealer/seller as the product was from a third party "seller". I said If I'd known I was buying from a SELLER I would have ordered for eBay! I had never heard of such a thing - Office Depot could not do anything before they spoke to the seller of the Cookies?? This makes no sense.

Now I am waiting for my other cookies still and I get a phone call that they are not available and won't be shipped. How can that be when I have already received a shipping confirmation on that order and a tracking number - I checked the tracking number and it was for the cookies I already received! The other tracking number for the cookies I did receive showed it was never shipped. Office Depot charged my credit card for both orders and both were not shipped and how could they have stated they were shipped when they were out of stock/unavailable as they told me on the phone. I went back and forth too many times to keep track and all I wanted was my money credited back for items that I didn't receive and to return the defective cookies asking for a prepaid label.

It became so discouraging it literally began to make me sick. I go to church if I feel up to it but that's it other than doctors. I do all online shopping even to my groceries. This is the first time I have ever been so infuriated with a company as I am Office Depot as they do not stand by the products they sell and they have the worst customer service I have ever encountered.

Office Depot has no clue as to what they are doing, they had tracking numbers mixed up and I was charged for orders that were not shipped. I finally did see a credit on my credit card for the cost amount of $27.99 and I had spoke to an agent that asked if I wanted to order the Keebler cookies and I said, "NO, they are not available anyway," and she said she did not know why I was told that because they were available and so were the Puff tissues. If I still wanted them she would order them for me at the cost of only $4.00 for the cookies and .13 for the tissues and she would also credit my account right at that time for the original cost that was charged. I said I would do it, I'm a fool, or blame it on the TBI and other multiple health issues or the point that I trusted this girl.

I don't know if I received the original order Keebler cookies or the ones she said she ordered but I was charged the full amount, not what she had told me and I had the email she sent confirming the amount. I don't care anymore, Office Depot did credit my credit card for the $27.99 and took off the amount of the cookies only to add it back on twice. I can live with it but this whole ordeal has made me physically ill and I don't want anymore to do with Office Depot. They have called my home and I'm not able to get to the phone at times. They called today March 9, 2019 and I don't want anymore to do with them. I told the last person not to call me anymore. If they need to contact me do it via email.

They are scammers, sell products they don't have available but charge you for them and say they have shipped. I just want to make other consumers aware of Office Depot so they will never have to go through what I did. Do not order from this company, they have "Sellers" and can't made decisions without the seller's consent. That is ridiculous! I have started a BAN on Office Depot and it is already went from NY to VA. Most of the stores have shut down, wonder why? None near me.

I CANCELED THE ORDER. I CANCELED THE ORDER BY PHONE, BY E-MAIL AND THE 800 NUMBER. I received an e-mail to confirm the cancellation as well as a copy of the dialogue on chat canceling the order. I later received an e-mail stating they could not cancel the order. I called the bank and customer service. I was told to refuse the order when it was delivered. ALL OF THIS IS IN WRITING. I told the bank and customer service I was not accept the order and don't deliver it. There were more than a dozen calls and 0 or more e-mail communications about this order. When I arrived back at shop/office on the 5th of February the order was sitting at my door step. I did not touch it. I put a note on it for Office Depot and called the bank again. Customer service said they would pick it up and then the said I needed to call dispatch. What liars.

I received another e-mail advising that the Office Depot truck would pick the order up on the 7th, or the 8th. Then another e-mail that I should call dispatch. I took photographs of the order sitting at my doorstep and advised them to remove their ** from my property. I tried calling the CEO. I went to the Office Depot Store all to no avail. This order has been sitting outside through the rain, a heavy wind storm and the snow. I took another picture of the packages stacked about waist high on the 9th. Same spot. The customer service person or robot 'ROBERT' has contradicted himself so many times it's unreal. My bank has been notified that this order was canceled before it was processed. Customer service refused to cancel it and sent it after repeated demands not to and refuse to pick it up.

In a couple of days it will be garbage and I will request that the Department of Sanitation remove it with the other debris. Office Depot has made every possible attempt to force me to purchase their products while they fail to honor their on-line sales and rewards. False advertising, Fraud. Yes Fraud... the site asked me to purchase additional merchandise for a discount and customer service responded by saying I get the discount on the next order. I was only trying to place an order for a case of paper and was bull pooped into almost $200.00 in merchandise. I WILL NEVER EVER EVER EVER PATRONIZE OFFICE DEPOT AGAIN!!!

They are sorry and should be reported for the selfless and fraud they do to their customers. I am so angry, upset and feel as though they took not only my money but my dignity of not being treated fair!! This is outrageous and absolutely not right!! I have called and called and they keep saying that it will be in there in 24 hours!! Liars, Thieves, Crooks!! I will see to it that my voice is heard and that everyone knows they are fraud and they won't own up to stealing my money and probably others money, It's like saying they got charged with a crime and getting away with it and there is no justice!!! I will not let them get away with this even if I have to go up their store or use my voice to prove they did wrong!

I thought it was very unfair for me as a consumer. First, I did not order the second laptop. It was Office Depot's mistake to send an extra to me and charged me for it. Therefore, returning the item and getting a refund should be considered as a remedy to their mistake and should not be under the restriction of their or their vendor's return policy. Secondly, they did not indicated the HP laptop as a special order item on their ad. If they disclosed it, I would have second thought for purchasing this item. Thirdly, why a customer need to be punished for Office Depot's own mistake. I most likely will never purchase anything from this company any more and encourage other consumers to give a second thought before you hand your hard earned money to their hand. Very disappointed at your service, Office Depot.

I am directed to **, sales consultant and great person, to make the application, then which requests additional data, making from the store the call to the number of new personal accounts **, and talking to a FIRST REPRESENTATIVE confirms the approval of a credit of $1000.00 and assures me that I could make the purchase at the time, presenting only my identification card, then I refer to the aforementioned sales consultant, to proceed with the payment of the equipment. When he enters the data on his computer, none of these appear, so the FIRST MALTREAT AND A LIE is evidenced. I make a second call, this time the SECOND REPRESENTATIVE tells me that I must wait for 7 to 10 days and upon receiving the card I could then make the purchase.

Why if my application was made from the store and my credit was approved and they are also confirming it, I can not make the purchase? Why are other people allowed to make the purchase immediately after their credit was approved? This is a clear example of DISCRIMINATION. There is no store in this country where you apply for a credit and being approved you have to wait 7 to 10 days to execute a purchase. I request to speak with a manager of the National Customer Service, his name **, from whom he expects a positive, logical response and his words were: "IF YOU WANT CANCEL THE CREDIT REQUEST" (Verify in the recordings the veracity of my words). An unethical response, against all commercial marketing and management policy.

DO I HAVE TO WAIT TO BE AN AMERICAN CITIZEN SO THAT MY RIGHTS ARE RESPECTED AS A CLIENT? My thanks to Mr. **, the only worker of this company who made me feel like a customer, unlike the other aforementioned lacking in professionalism, knowledge, updating and that make OFFICE DEPOT look like a company full of mediocrity, lack of vision, incompetent, incoherent, anti-commercial and I hope that some of its managers will change my opinion, with a convincing answer.

I tried emailing tech support and they started me all over even though I explained the steps we already took. The back & forth with them was infuriating and actively wasted my time. The problem was never resolved, and they obviously don't care, or don't have the infrastructure to handle it whenever something goes wrong. If they did, at least one out of the many Office Depot employees I worked with would have found some person in that company who knows what they're talking about.

Today I called to get a shipping estimate on the back order item and did not receive a coherent answer. The gentlemen I could not answer if I would be receiving my order or not. This has been a very frustrating experience being that my order was delayed and no one can tell me when or if my order will be shipped. As of 01/21/2019, the issue has not been rectified. I have missed sales opportunities from other businesses while being deceived by Office Depot Customer Service.

At that time other lady closing the store and joined the conversation and asked what happened. After listened, she also started shouting at me and worsely started racist comments like any country service is like this only. I felt like by see my color she passed comments like this. Her facial gestures turned to angry at me. While doing conversation she rushed me to door and laugh at me sarcastically. I never felt fear before like this today with these two ladies at OfficeMax today. Also they shout at me for stopping by at late hours. Today OfficeMax loses the customer. By look at the customer service I can understand how the OfficeMax is doing business.

I understand their frustration at closing time. I am not sure about my work how long will take and their rush hours. I just want to stop by and check whether my job can be done now or not. I am just trying to tell them to use little common sense while handling waiting customers. Take a couple of minutes, break from long job customers and address the waiting customers and tell them their waiting time. Customers will decide to wait or not.