Office Depot

I went to an Office Depot near me and was not planning on buying any furniture. The associate that took care of me listened to what I was searching for and provided me with the best solution. I cannot say enough great things about this establishment (Lake Worth Rd & Military Trail - Palm Beach County, FL). Every time I've been to this particular store I was treated with respect and professionalism. I know everyone's experience is different, however, I have no complaints!! If Office Depot wishes to contact me about my experience, please do so. I would be more than happy to share.

The worst customer service I have ever experienced in all my years of dealing with business establishments. Office Depot had the most incompetent, unprofessional and untrained manager ever. I went into Office Depot to take advantage of a clearance sale and everything was going fine until I was forced to complain about a sales person's rudeness. I made the mistake of requesting to speak to a manager only to encounter what I would describe as the manager from you know where. Instead of deescalating the situation she became verbally abusive and threw me out of the store after she unloaded a slew of false accusations. I thought for sure that she must have confused me with someone else. I didn't realize that managers could stoop to such unprofessional levels.

I ordered some duplicated copies from Office Depot/Max printing center. They did Bad and unprofessional work. After asking for redo, which they should, still unprofessional looking, I was talking to them and gave the reason for why they were not good. Rather self checking why couldn't come out a good job, they said was my original copy had problem. I said my original copy is professional looking. I was asked to pay the new computer work in order to come out a better copies, which I did. After 2, 3 weeks, I went into the store quite few times. The copies was ready and nobody called me, because had prior problem. I was cautious about their printing work, so I went though and found some bad ones. The lady offered to redo them, and I picked the rest of them.

I ordered QuickBooks Desktop Pro online and received QuickBooks Desktop Pro Plus. Called Office Depot to complain about receiving the wrong product. Spoke with multiple representatives, was promised that I would receive a call back within 24 hours. I called the next day and was promised a call back within 24 hours. I called again the third day and was promised a call back within 24 hours. It has now been 7 days and I have not received any calls from office depot. Very disappointed in their customer service. I would not recommend buying anything from office depot online.

Ordered a mat 9/1 for next bus day delivery for 9/4 when I'd be home. After 8PM 9/4, got message carrier ran out of time. Since not home during week, arranged for 9/9 delivery-and they never showed-again!

I brought three of my (YourCreativeChord.com) original photo nature calendar designs to Michelle of Office Depot on New Circle Rd, Lexington, KY. She was meticulous, thorough, called and emailed several times to correct and confirm changes with me. She went above and beyond to help me with my questions, helping me find the best bargain with top quality options. She and her manager also offered an additional discount due to the bulk volume I purchased.

Updated on 09/13/2019: On August 20, 2019, I noticed a fraudulent charge on my Office Depot credit card. I immediately contacted Office Depot by telephone, which I was on hold for over an hour without any response. I then went online to my account and sent a secure message that I did not authorize this charge. My email was sent to Citi Retail Services who is part of Citibank. I received a letter in the mail on September 4, 2019 stating I was responsible for this charge. After reviewing the description of the purchase, it stated it was made in Rosedale, MD and they accepted a LINE as a signature. I live and work in Florida full time and was nowhere near Maryland at the time of this purchase.

I bought a calculator online because it showed it was IN STOCK at my local Office Depot. The next day, when I was going to pick it up, I received a TEXT that said "there is a problem with my order and that a manager would contact me." After about 6 hours of not hearing from a manager, I finally called myself and was told that they don't have it in stock (even though I paid for it online and it said it was in stock). So... Ok, it happens I guess... But, the employee did not offer ANY TYPE of help or apology whatsoever. So, I asked if he could tell me where to find this particular calculator and he told me to call other stores. I asked him since it was already paid for, could he locate one for me. He put me on hold and another employee picked up and said it showed there was one at another local store.

I ordered a set of cubicles for my office. The order came with the option to have it installed. The product said it would need an electrician to wire it and recommended having them install it for you. So first the product was delivered a month after promised. Then when the product came they couldn't get an installer out. The set a date that was about 90 days after the order date. About a week before it was supposed to be installed they called and said they had changed the install date to the next day.

I placed an Office Depot order with 2 day delivery. After not hearing anything for 8 days, I contacted them, first via email (twice) then phone. Ultimately they said that they were having difficulty locating my address and cancelled my order. They urged me to re-order, but why would I do that when they couldn't find my address? This was the second time in a row that this has happened after years of excellent delivery service. I was offered an apology, told that they had replaced my order in their system and I could log on and give them my credit information. I get packages here every day from UPS, FedEx, and the postal service. Customer service is poor and obviously, they can't find their way out of a paper bag.