Office Depot

I have also left numerous phone messages with Shanmugasundaram at the virtual warehouse and have yet to receive a callback. I did have someone call me several days ago claiming my item should be here on the 11th, she did not sound confident in that statement though, so I am not convinced. If this item is not coming, I would appreciate a swift response telling me, as I have been running my office out of a cardboard box waiting for this desk.

The first thing they did was ship the table top of the desk and back order the legs. There was no phone call saying we don't have the legs or if you want it all shipped together. I mean common sense would tell you that the desktop is absolutely useless without the legs, so why not ship them together? There is no customer relations or concierge to walk orders like this through. I had to find out about the backorder via an email showing the shipping that the desktop was shipped without the legs. Had I not looked at the order I would have been very disappointed when the delivery showed up.

It seems like the complaints I see here are with large items (desks chairs, cabinets, etc.) or high dollar electronics (laptops, computers). For items like these there should be someone (US based) that acts as a concierge to make sure the item gets shipped properly and correctly without the hassles. If there is a problem (and a back order on desktop legs which makes it function is a problem) then you should get a phone call. Which brings up my third issue.

The offshore customer service is horrible. They never know what they are talking about. They constantly spew incorrect information, and they are hard to understand. I finally called them to ask about the legs. They could not tell me anything about when I would get them or if I would get them anytime soon. I had taken off work to wait for the delivery since the delivery windows are 8 hours. Now I am told it would not show up on the day I was promised delivery and I had to wait for a second delivery day for the legs. At that point I was so frustrated I decided to cancel the order, which would have meant I had to sit around the next day and refuse delivery. Luckily for me the courier service called me and the woman on the other line was very experienced, professional, and knew exactly how to cancel it. She canceled the shipment and I did not have to waste another day waiting.

Once I got the shipment canceled I noticed I was credited for the legs and not the desktop or the protection plan. So that meant another call to the customer service to find out about my credit. First she tried to tell me that the sale would drop off my credit card. I explained to her that was not true because you already took payment, which is also ridiculous. Not one these days takes full payment on partially shipped orders. Normally companies take payment on what’s shipped and not the whole order. When I told her the full amount was already taken she tried to backpedal and tell me that I would see a credit in a few days.

But she could not tell me when or how much. Then I confronted her about the protection plan. She told me that had been shipped and I would have to refuse delivery on it. It’s a protection plan. What delivery? There is nothing to refuse! I never took delivery on the desk so the protection plan should be refunded immediately. No questions asked! Why should I have to fight and monitor this when you know I did not take delivery? Again she tried to backpedal and say that you show the plans as a shipment and that’s the way you handle them. But you can clearly tell she did not know what she was doing or what she was talking about.

As I said before, with a customer service concierge (US Based, I cannot stress that enough), and a little extra care, these situations can be avoided. No one wants to be given the runaround and made to feel as if you don’t care.

Updated on 04/05/2018: It is now April 5th and I still have not received a credit or heard back from Office Depot since April 3rd. I decided to take matters into my own hands: I called my Credit Card company and I disputed both the desktop and warranty charges. This is one time where I am glad I put the whole transaction on my credit card (at times I will pay cash for items like these). I figured I would let me credit card company wrestle with Office Depot. If I don't see the actual credit in the next 2 weeks the next stop will be the Missouri Attorney General where I will file a complaint. I think it's safe to say that Office Depot has lost my business. This is a huge hassle and it should not have been this way.

Finally, I was able to get the local store manager to agree to come pick up the item. However, I have been told that I am not allowed to process a refund at the store for this item (furniture), but I am hopeful that the store manager will be able to figure something out. Moral of the story? If you want to purchase from Office Depot, ONLY do it at a local store where you can speak to an actual person who cares.

They did this to me, but I refused my partial order and made sure they cancelled it. Then it took two days, multiple phone calls, emails and messages to PayPal to get Office Depot to refund the amount charged for the partial order that I refused and they cancelled. The original order made online for the full quantity still remains. The charges to my PayPal account are still there and Office Depot refuses to remove them. PayPal can't do anything about it because to them it appears as if the other amount is a different purchase because Office Depot changed the order number making it difficult to prove that there weren't two separate purchases made.

When I log into my Office Depot online account it doesn't show any purchases history, so it's virtually impossible to trace. They don't send an original order receipt either, so there's no way to track it via email. It's a very sneaky way to keep your money. PayPal claims that I have to wait 5 to 7 days to see if Office Depot will remove the false charge before I can file a dispute. Bottom line is that I'll never shop at Office Depot again and I'd strongly suggest anyone else doesn't either.

The very next day in reviewing my bank account they had actually charged me again! Here we go again... Three more phone calls to people that do not understand the English language until I insisted I be transferred to "someone in America". She was in New Jersey and no help at all and even questioned if I was reading my bank statement correctly because she could not see the charge I was referring to and to just dispute it with my bank! OK, now I am super frustrated and decided to try the "live chat" feature on their website. After being disconnected twice, I finally got a rep that told me I would get my refund as soon as I returned the product! Finally I convinced him that I did not have it and that it was Office Depot that canceled my order and he said I would get my refund in three to five business days.

Horrible experience. Do not order from Office Depot...ever! I now see a pending credit on my bank account but will not believe it until it is processed. I am sure I will now receive the following "canned response" because they send the same one to everybody that has an issue (I was also told this over the phone)... "Thanks for your feedback, I'm sorry we let you down. I'd also like to make this right and I'll have a member of our Executive Customer Relations Team reach out to you to sort this out."

Contacted customer service several times, they tried to tell me my purchase only had a 14 day warranty, and two times wanted to force me to return the merchandise, which is NOT what I wanted to do. Luckily for me, laptop started working again after the battery ran out. Office Depot has very poor customer service, reps that don't know what they are doing, people who are unsympathetic. Will not buy any large ticket items from them again nor do I recommend anyone do so. They DO NOT stand behind their products, even when it is clearly stated in the description that the product was guaranteed with a one year manufacturers warranty.

I would say at the very least if a company is not going to meet the expected delivery date they should send an email saying as much. At 1 hour till the delivery window was over I decide to call the 800 number in my email. I got the automated system that says it was shipped via UPS and gave me a tracking number; this goes against the email I got saying it was shipped via Courier Express. The number is not a UPS tracking number but I try it anyway to no avail.

At this point I opt to speak to an agent. They look up my order and tell me it is out for delivery with a 2:00 pm - 5:00 pm delivery window. Fine it was 4:00 pm. Now here I sit, after 6:00 pm and I still haven't seen that chair. The rug doctor I ordered through Amazon came in, as do all the orders I place through Amazon and many other companies. That is when I decided to look at reviews on Office Depot delivery. Had I seen these reviews before ordering, I would have opted for in store pick-up. This company is very obviously challenged when it comes to the delivery option.

If this is how you handle a first time customer I fail to see why anyone orders from them. Between the lack of communication and the obvious lie told by a service rep I am very likely to refuse delivery when it does come and call my bank for a charge-back. Yeah, I won't even ask for a refund after reading these reviews and people's horrible experiences.

On 2/15/18, I ordered 2 Samsung monitors ("Samsung Series 3 23.6" Widescreen HD LED Monitor, LS24D300HLR") from Office Depot's website. I was billed $348.14 USD ($159.99 x 2 + $28.16 tax). As expected, I received two emails in sequence: the first confirming my order/payment and the second confirming that my order had been shipped. The latter provided tracking links to both Office Depot's site and UPS's, as well as an estimated delivery date of 2/16/18. Well, the 16th came and went without a delivery, but I didn't have a problem with that. After all, it was the Friday prior to a 3-day weekend, and I didn't really expect delivery in 24 hours anyway.

The following Tuesday, however, I checked the UPS tracking number for a delivery update, and discovered that there was no tracking information at all - just a note indicating that a label had been created, but the physical order wasn't even in the system! The status was the same on Wednesday, so I used the customer service "chat" function on Office Depot's site to inquire about it. I had a short, but very pleasant exchange with "Seth," who informed me that I could expect my order to be delivered on Friday (2/23). "Cool," I thought.

Friday came and went: no delivery, and the info on UPS's page remained frozen in time ("A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated."). So, I resorted to the Customer Service Contact Form on Saturday to ask about it. I received a very pleasant and professional - and quite rapid - response from "Jas," who apologized for the delay and informed me that he had submitted a "Service Request" on my behalf to a "research team," who would get back to me 4 business hours. Since this was the weekend, I figured this meant Monday, and I was right. There was an email from "the Office Depot Resolution Team" sitting in my inbox bright and early on Monday morning. And here's the relevant part:

"As there is no update on the carrier tracking regarding the delivery date, we have processed the credit as we are unable to process reshipment for this order... We have credited an amount of $304.62 which will reflect back in your account within 3-5 business days. We kindly request you to place a new order for the same."

I kinda lost it at that point. As noted above, I was billed $348.14, and Office Depot apparently intends to refund me only $304.62 - an amount that is $43.52 less than what I paid (for no merchandise). And I have no idea where this number even came from: even if you toss in the $40.00 credit Jas offered me (which I thought was supposed to be compensation for my inconvenience, not part of a refund), I'm still $3.52 short. In addition, the promised credit(s) has yet to be logged back to my card account. While I have the money, I don't want to RISK the money: I'd be an idiot to submit (and be billed for) a brand new order, while the money I paid for the current order is still in limbo. Doubly so, because I'm not (at this point) even getting a credit for the full amount of that order. For the record, I immediately replied to the email raising the same concerns as above. I have yet to hear back from the "team".

Well I hear nothing until 2/7/18 that my shipment was again delayed one business day with no reason why. I reached out to Office Depot support and ask what was going on and they said that my order was delayed several times due to the weather conditions and that it should ship out shortly. It is now 2/14/18 and I have not received a single email since. I reached out again and they told me that "after several failed attempts your order has been returned to the warehouse and you will be refunded $189 in 3-5 business days". So that is a $21 loss and a huge waste of time. They never even elaborated on the "several failed attempts". What a joke. I am very disappointed.

The live chat reps named Sam, Vic and a supervisor named Matt changed information in my account that I never asked them to change. Because of their rude, arrogant and unprofessional actions, I was then forced to set up an entire new account online, which I never should have been forced to do. This screwed up my phone numbers, my Rewards point access, and the list goes on and on. All I want at this point is to have a knowledgeable, customer-driven employee contact me and fix this huge mess that the live chat people created. I want my original account restored with my updated e-mail address, and the second account deleted. This is not how you treat customers!

That is an outright lie. My husband is a warehouse manager and you are actually able to contact UPS and cancel a shipment that's already in transit but this lazy and awful company doesn't want to do anything. My bank account now has to sit negative for God only knows how long and I'm really not certain that I'm actually going to even get my money back from them. This company is a bunch of crooks and awful and lazy horrible people and they deserve to be put out of business and apparently I'm not the only one that thinks so.

After that I called Office Depot to return the printer, a week later I got a email from Virtual Warehouse Research Specialist that they couldn't accept returns if is more than 30 days from the date of purchase and this order was placed on Saturday, December 2, 2017 and was delivered on Friday, 12/08/2017. If I had known at the beginning that I was going to have this problem obviously I would have returned it before, but I started to use envelope #10 on January. I'm calling to Office Depot several times and I am still waiting a favorable solution. I need to return it to get the credit store to buy other printer, I don't want my money back. I'm so sad because I am very frequent client from Office Depot.

The aforementioned young lady said I would get an email that showed that the order had been canceled and that the charge to my card would just drop off, meaning the bank wouldn't take the money out of my account. I was fine with this knowledge. Now fast forward to February 6, 2018 and 5 more calls to customer service after the call on the 31st. Normally I wouldn't have been so irritated at this situation, but when I checked my bank account, it showed that the online charge to Office Depot did indeed clear my bank. That was tick number one on my mad meter.

After speaking with numerous individuals in two departments I was told that it would take them 3-10 business days to process my return, to I would get it today, to that I might get it today or tomorrow, by the end of business (unacceptable responses by this time) to, "Oh our application is showing that your account has been credited"; to which my transaction history with my bank shows that it has not been returned to me as of the writing of this review. Will I ever use the online store again, that would be a resounding NO! Will I shop in a physical Office Depot ever again, at this point even I'm questioning if that will happen in the near future. And I'm sad to say that my true rating would really be just an eighth of a star.

After that, I was annoyed and just wanted my refund. At the time of this review, I would now be two weeks that I would be waiting to get my money back, on top of having to request the refund twice because Office Depot cancelled my first request for some unknown reason. I have been calling about every day to check on the status of my refund to make sure it doesn't get cancelled AGAIN and none of the representatives can provide an certain time frame of when to expect my refund, why the first request was cancelled, and why I'm still waiting for it.

Unless you can catch this product on another sale AND purchase it at the store, I would not recommend this experience or purchase. Office Depot has not been helpful or considerate throughout this entire situation. In the time frame it has taken for me to just get my refund, I went out to Best Buy and bought a better printer for a cheaper price. Honestly, if you're looking for a recommendation... GO TO BEST BUY!!!

Again when was Office Depot was gonna call me and inform me of my package. This makes the third time that office depot has done this. And then for customer service to make it look like it's my fault... How dare you. Customer service entered the address in the system when they asked me for it. Let just say the driver never came to NIH and he took the package home. You have the most lazy drivers I have seen. They know where I work and they have the address. So again the driver took the product and Office Depot is allowing it to happen. I want a full refund of the product and I will never order from this company again. I will also let the folks at NIH know how I was treated by Office Depot.

What I did not get were any offers to make things right. I had to ask - many times - for a promise of future communication about my order. The supervisor finally made a note in our order that we should be contacted when the item is ready to ship (not going to hold my breath) and reluctantly offered a discount on the item, which is apparently MY responsibility to call and ask for, once we receive the order. This was my kid's big Christmas present. We pooled $ with the rest of our family to buy it, since he needs it for school. We already had to ask him to wait for almost a month for it; I don't know what to tell him now since I have ZERO faith in the new date they gave me. He's going to be heartbroken.

All of this hassle for a laptop that's have been used less than 20 hours total since May! I'm now at a standstill as I have no options for getting this all sorted out. I've worked retail in the past and at that store we always did everything we could to help the customer. I feel like I've been stonewalled at every turn. I can't be the only person who doesn't have the original receipt.

Office Depot owes me over $120 in rewards and they cannot even figure out why. From reading some reviews online it seems that others are having the same problem which means that one of 2 things are happening. 1) Someone is hacking Office Depot accounts and stealing reward money which would be horrible since if they can get into your rewards account they can also see saved payment info. Or 2) Office Depot has a major glitch in the computer system, but since you can never talk to someone in America on the phone, there is no way for them to figure it out since no one halfway around the world even cares about reward money being stolen. Hopefully someone will contact me who actually cares. I have been a customer for a long time and I will no longer buy anything from them until this is resolved and I can feel safe shopping on their website again.

After 3 weeks we received the refund for one of the extra laptops that Office Depot overcharged us.The second laptop that we never ordered was delivered to our house... we were unable to refuse the package because UPS dropped it off and left. Now Office Depot - will not take back the package. They keep saying they have arranged for a UPS driver to pick up this laptop - that we never ordered and were still charged $401 for - and no one is showing up. I call every day and hear the same thing 3-5 business days when they pick up this package. This has been going on for 5 weeks now. Just to recap they took an extra $890 from our account and shipped us a laptop we never ordered and have yet to refund us $400... I have talked with 11 customer service representatives to date and not a single one of them knows what they're doing which is why we are in the position that we are in. We will NEVER purchase anything from Office Depot again.