Office Depot

I had an extended one year service plan ($129.99) with Office Depot and the plan was up for renewal. Office Depot sent me an email informing me that it would automatically renew unless I cancelled. I cancelled it immediately, as I didn't use it except for the original repairs. Well, Office Depot not only charged me for the service but the following day, charged me again! $260.00 taken out of my account AFTER I canceled! I called their customer support, and 4 hrs. and 4 customer support people later, they agreed I had canceled and verified it was canceled correctly but they refused to credit my account! I was told it had to go to a customer review board for their approval before my bank account would be credited.

Manager at Richmond VA store. Office Depot does not back up products their products, sold under their name. Not even a white out product, cost just a few dollars. Dollar less than Name Brand did not work after only one use. Went back to store. Only wanted exchange, not my money. Manager refused and was disrespectful to customer. I don't complain usually. But will not be a customer anymore. M.T.

I ordered a Dell laptop. I was sent email that the order was received and then that it was shipped and would arrive in two business days. When I looked into tracking the package on the expected day of delivery I saw that it was being shipped by a "third party" but it gave no name. It was not delivered that day. OK it was noted as "expected" delivery. Next day... No delivery. I tried calling Office Depot customer service and was in the loop of "sorry all our agents are busy". Having experienced this before by some companies who never intend to pick up I hung up and called back choosing the "order product" choice. And what do you know someone picked up very quickly. After getting nowhere with the person I could not understand I asked for the carrier's name.

Charged $156.99 for one TN750 toner with no promised $20.00 credit for the three cores returned. Web site advertised same toner for $97.99. Had to drive back to store which did refund the purchase price hence the 2 stars. Contacted them to discuss and text came back "we are facing some technical issues .... Kindly I request you to please contact us some other time." Obvious management is out of touch with their past good customer service, no surprise stores are closing.

First off, the website is user friendly! I just feel DEFEATED. Paid $182 for a product that I have not yet received. Sat 04/17 - Used their print service online and was told that the product would be delivered Wed 04/21. Thu 04/22 - Called and was told that it was still processing and would be shipped out Fri 04/23 for delivery 04/26. Mon 04/26 (morning around 9AM) - called and was told that they would escalate and I would get a call/email back in 24 hours. Also messaged via Facebook (didn't want to post to put them on blast - no response on this either). Tue 04/27 - called again, job is still processing, no update, and they would reach out in 24 hours.

For about 8 years I have been using the same Office Depot to print a form that I use in my business. They always do a great job, there polices change but that is with every business. My issue is today 04/16/21 I was called by one of the printing personal informing me that my forms was ready. It took me 15 minutes to get there, however when arriving both printing personal was busy. I waited my time and Carla if I have the name right she had Red hair. She stated how can I help in a very sarcastic way. I stated my name and the name of my business, and she stated we do not do cell phone repairs here and I stated that is not what I ask. I stated my name again and that I was there to pick up some forms, stated that there was no forms for my company.

I ordered an office chair from Office Depot. The chair was delivered to someone else (a stranger). The recipient called to tell me he had a chair delivered to him with my name and phone number. He called Office Depot to report the error, and the chair was picked up by UPS and delivered on 3/25/21 to Office Depot in Columbus, OH. I have been told by the store manager and customer service that it takes 24 hours to get the refund. It's been 72 hours, and I'm still waiting. The store manager (#6069 Farmington Hills, MI) **, has given me the run around. He should be reprimanded for such horrible customer service. He gave me the 800 customer service number, who says he should have handled it, and that it was out of their hands.

WARNING! Do not purchase any office or any other furniture from Office Depot or Office Max. I purchased an Office Manager Desk and a File case, and the PAPER (THAT’S RIGHT PAPER) laminate is peeling off of both items. I sent a request to HOME NATIONS (Manufacturer of their furniture and outfit that supposedly warrants their products for 5 years) to replace the top of the Managers Desk, which is peeling. Home Nations refused to honor their warranty and said it was normal wear and tear. They indicated the damaged area was from laying my sleeves or hands on the desk not a product defect. AS IF ONE SHOULD NEVER LAY THEIR ARMS ON A DESK OR ANY FURNITURE FOR THAT MATTER.

This is not a full service chain -- they just want to sell products, and if they don't work, that's tough 'stuff' for the customer. I'm an older man -- 68 -- and I don't know tech. Some help would be nice. Stores are also understaffed.

I’ve been trying to get a whiteboard for the past 40 days through Office Depot. I placed order for a dry erase whiteboard which arrived in a super damaged box as if things will fall off if I even lift it. I accepted it considering that boxes tend to get damaged during shipping yet the product is usually in an acceptable condition. I opened the box and most of the crucial parts were missing. I contacted the customer support and got a replacement order placed which arrived super late and to my surprise, it arrived in the same condition as the first package and the parts are missing AGAIN! Also, there is no sign of merchant credit on my payment account and their customer resolution team is never available and responds back after 2-3 days. This is a highly unreliable brand and should probably do all the customers a favor by closing their business because there’s no point in running a business if quality cannot be maintained and customers are not satisfied.