Office Depot

Office Depot Reviews

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Overall Rating1.8 out of 5
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About Office Depot Reviews

Office Depot and OfficeMax sell office supplies, furniture, school supplies, cleaning products and electronics. With 1,300 stores nationwide, customers can take advantage of Office Depot’s and OfficeMax’s in-store services, including printing, copying, tech services, shredding and storage. All products are available online and in-store.

Office Depot Reviews

ConsumerAffairs has collected 1,038 reviews and 4,359 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 10, 2023

Office Depot advertises $30 Instant Savings on an HP printer with any printer trade-in, but fails to reveal there is a $28 cost for a recycle box. This is learned after the trade-in is brought into the store and brought to store check out with a new printer. Reality: The Instant Savings is only $2. I wish zero star was available.

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Customer Service

Reviewed June 22, 2023

Tried to order computers from them, they keep put in processing and then cancelled. No one to talk to over there and we needed those computers last week. Don't trust them as they have the worst customer service ever.

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    Customer ServiceStaff

    Reviewed June 16, 2023

    I called The Mesa location at Southern ave June 16, 2023 at around 11am wanting help with my order to place online on their website and the manager hang up on me as a client very rudely, refused to help me since "She has no tendency to work with me over the phone." WORST SERVICE EVER. Office depot should not be appreciated hiring such employees to deal with their clients. I vote with my money and no matter how urgent, I will not use their franchise again.

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    Reviewed March 29, 2023

    I made an online order for some medical supplies that I needed for my disabled wife in early March 2023. To date I have received 15 different emails stating that my product has been received and they are working on getting it shipped out to me. In addition, the 15 different emails all keep pushing the expected delivery date out another week. I have called customer service 4 different times and sent them an email. I received a response to my email that stated that my issue would be elevated to the next level, yet have not received any explanation or help from the next level. I replied back to the original email twice and have not gotten a response back from the person who contacted me.

    I am very disappointed with this company right now. They sure were quick enough about taking my money, but have not bothered to address any of my concerns. Before I forget, their customer service number and employees are horrible. They are in a room with other agents with lots of background noise, making it difficult to understand what they are saying ad they will put you on hold with no warning, making it seem like the call got dropped. My last experience on the phone lasted 45 minutes with no resolution. All I got was that my issue would be forwarded upon to the next level. Apparently this is what they tell you so they can end the call. I will probably not ever order from them again.

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    Reviewed March 16, 2023

    I placed 2 orders, each for a color laser printer. For both orders, I received a toner instead! How can they make a mistake on both orders? I've contacted them about the issue, and even uploaded pictures of the wrong items received. I've requested for them to send the correct product (laser printer) to me as a replacement and I will return the toners. Office Depot directed me to not mail back the toners directly. Instead, they said they will schedule a truck to pick up the items. I was hoping that they will also drop off the correct printer at the same time.

    I followed the instructions and waited for the truck to come. No one came. It is now past the scheduled time frame, and still no one showed up to pick up. I have reached out to Office Depot again, requesting for them to please send me the printers to replace the toners, but haven't heard back from anyone yet. The lack of timely follow-ups and wrong instructions are very frustrating and unprofessional. My family need the printers for projects, and this delay have caused us a lot of inconveniences.

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    Reviewed March 8, 2023

    I ordered a piece of furniture. It arrived undamaged but missing assembly hardware. 3 weeks of phone calls, chats, escalations with NO return calls or emails. Just passing the buck at every turn. Beware.

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    Paul increased rating by 2 stars.
    After a positive interaction with Office Depot, Paul increased their star rating on March 8, 2023.

    Updated review: March 8, 2023

    Resolved: Finally getting transferred to Andrea in the US, and Robert responding to my initial review this situation is resolved. My prints were sent overnight, and in time.

    Original Review: March 6, 2023

    Never again. I went to my local store for foam backed photos for a trade show. I was told a 24 to 48 hour lead time then when I came in I was told I had to order online. Once I ordered online I found out that it was a much longer lead time as soon as I place the order. The next day I called to follow up to make sure they received it and to find out when it would ship and also to tell them how important it was, at that time I was told that it would be put in the system right then so it could be expedited. A few days later I received an email that said it shipped but no tracking number. A few days after that I called to follow up and it had been put on hold. I was told it would ship that day. The problem is, I may not make the trade show. I have all my small business money invested in this tradeshow, and the photos are the show. Office Depot can literally put me out of business because of gross incompetence. Never, never, never again. If I don’t receive my product, I will never forgive this company.

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    Verified purchase

    Reviewed Feb. 1, 2023

    I call Direct Billing several times a week and they tell me that they will email or call me. They do Neither. I have been waiting on a refund. They tell me that the services have been approved and that the money will be in my account 7-10 days. Those days have went on for weeks. They act like they don’t even know what they are doing. Refund my money and let’s move on. This is RIDICULOUS.

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    Reviewed Jan. 27, 2023

    Do not buy from this company. They are the absolute worst company to ever deal with. I placed an order back in December. Never received the item. Called a month later about 10 times and kept getting transferred to different departments. Was told that someone would return my call with information. Never received a call back. Called several more times and the customer service person issued a credit for the item and then I placed a new order with the credit. That was 12 days ago.

    I called today and was hung up on by several customer service people. They have no answer as to why my order is showing processing after 12 days and told me they don't see where the order was assigned for delivery. This company is literally the worst company I have ever dealt with hands down!!! We buy a lot of products from them for our business usually but after going through this nightmare and several other incidents with no resolve we will take our business elsewhere!!! Horrible customer service. Nothing but issues with this company on every single order I have placed.

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    Verified purchase

    Reviewed Jan. 15, 2023

    Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Lo and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Four days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company.

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    Office Depot
    Response from Office Depot

    Dear Ms. April,

    I've sent you a $75.00 gift card via email and we also have a return in the system to pick up the items for full refund

    Robert Brown

    Executive Customer Relations | Office Depot

    ​6600 N. Military Trail | Boca Raton, FL 33496

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    Office Depot Company Information

    Company Name:
    Office Depot