Office Depot Reviews

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About Office Depot

Office Depot and OfficeMax sell office supplies, furniture, school supplies, cleaning products and electronics. With 1,300 stores nationwide, customers can take advantage of Office Depot’s and OfficeMax’s in-store services, including printing, copying, tech services, shredding and storage. All products are available online and in-store.

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Office Depot Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePricePunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed April 30, 2026

    Never in my life have I been treated so badly as in your store. Almost empty. I just needed a little help getting copies for a surgery I'm having tomorrow and for information on my apartment that was flooded and left me almost homeless. I went in and went to the copy area and asked an employee behind a register not helping anyone as the store was almost empty. So I asked how much per copy for one sided black and white copies. She said, "I don't know. It's on the wall over there." So I go and read every word on the wall and nothing. So I finally see prices on a small card by the. Computers. I had a gift card as I use to use Office Depot all the time never again. I knew I would need help taking the copies off my phone and seeing the balance on my card from past office depot. So I go back to miss rude and ask if she can help me. She says no but points to a woman helping one of the only customers in the store beside myself.

    So now I'm getting angry and I believe I said, "You don't need to be so nasty." So now the young kid comes and stands by her like I'm a threat. So I go over and stand by the employee who is going to help me. I guess I was in an area that I should not have been and you would have thought I was robbing the place. I'm 71 years old and in kidney failure. No threat to anyone as far as I can see. So I get yelled at by miss nasty and the other person who was standing by said she didn't know. So I stand in line and wait at least ten minutes to have the only person working. I wait and didn't say a word because bottom line I really need these copies.

    Girl gets done and walks away from customer and myself. And the customer says to her, "You're not going to make this woman walk all the way around to get help." Employee ignores her as well. By now my kidney is killing me and I am out of patience so I get my purse out of my cart and walk out and say I have never in my life been treated so badly. So tomorrow I haven't got the copies and I also threw my gift card in the trash. Never again will I go to any store anywhere that is OFFICE DEPOT. You took a person who is sick and has lost her home and you took me over the brink.

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    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed April 9, 2026

    My neighborhood is about to conduct an Assigned Parking Space project. I had 8.5 X 11 copies of the layout of the buildings and roads. There is no way we could use such small diagrams. Office Depot Glen Burnie employee #**, ** at the Copy Center had doubts an enlargement the size I wanted would be clear enough, taken from such a small original. I told her I'd pay for one to be made, that if it did not come out clear, I'd go ahead and settle for a smaller enlargement. Well, it turned out 100% perfect. She made several adjustments in size before printing. We were both thrilled!

    Meliea took time showing me all the options she had to offer. She did not rush me and was able to expedite my order and out the door I went. The price of my finished product was way less than I was willing to pay; another PLUS regarding my effort to get the project started. I highly recommend Office Depot Glen Burnie for personalized copy service. I could not be more appreciative of the customer service and finished product I received!

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    Office Depot
    Response from Office Depot

    Hello Kathleen,

    Thank you so much for taking the time to share this detailed feedback about your experience at our Glen Burnie store. We’re delighted that Meliea was able to provide you with the guidance, options, and quality you needed for your parking project. We’ll be sure to recognize her for her outstanding service, and we truly appreciate your recommendation and support.

    Sincerely,
    Amber K.
    Office Depot

    Ref. 260409-012465

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      Customer ServiceStaff

      Reviewed March 27, 2026

      Staff was rude, uninformative, took holding my money and no product. Bad service. No real manager. Tighten up educate employees about returns.

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      Customer ServiceStaff

      Reviewed March 22, 2026

      I am a 14-year Office Depot customer. At the Milwaukie Oregon location I was the only ** man in the store. I was first in line. No one ahead of me. The associate assigned to help me showed immediate frustration, then had the audacity to ask me to give up my spot, clocked out, and left me standing there alone without a single word.

      The GM made direct eye contact with me and walked into her back office and closed the door. I stood abandoned for over 15 minutes until I flagged down Cooper — the only person in that entire store cosplaying customer service. Everyone else was going through the motions with zero genuine care. I was sized up by a $0.88 transaction and dismissed. I was the only ** man in that store and I was invisible to everyone except Cooper. That felt racial and I am naming it as such. Formal complaints have been filed with BBB, Oregon Bureau of Labor and Industries Civil Rights Division, and Office Depot corporate. Cooper deserves a raise. Everyone else deserves accountability.

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      Customer ServicePricePunctuality & SpeedRefunds & Payouts

      Reviewed Jan. 22, 2026

      On January 21, 2026, I placed an online order for a CF226X toner cartridge. Upon delivery, the package contained a CF289A toner cartridge, which is not the item I purchased. I contacted customer service immediately to resolve the issue. The call was extremely challenging due to a significant language barrier, which made it difficult to communicate the problem clearly. After considerable effort, I was informed only that the matter would be “escalated” and that I would receive an email within 24–48 hours. No additional support, urgency, or practical solution was offered. I made it clear that this order is time‑sensitive. I am nearly out of toner, and without the correct cartridge, my business operations will be directly and negatively affected. Despite this, I received the same scripted response with no indication that the situation would be handled promptly.

      At this point, I require an immediate and effective resolution. I am requesting one of the following: Shipment of the correct CF226X toner cartridge, expedited at no cost, OR A full refund issued without delay. This experience has caused unnecessary disruption to my business and has raised serious concerns about the reliability of your order fulfillment and customer support processes. It has also led me to reconsider where I place my future business. I expect a prompt response and resolution.

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      Customer ServiceRefunds & PayoutsStaff

      Reviewed Jan. 2, 2026

      Office Depot is the most unprofessional company I have witnessed in a minute, I purchased a window cling on Dec 22, 2025 for my small business and they said It would arrive on Dec 28th, on the 2nd of January. I called customer service to find out where my order was and said UPS lost it!! Like really in this electronic world we lose packages? I was told I could receive a refund or they will send out another cling. I stated that for my time and all they should resend out the cling and refund my money. Customer service was extremely rude and stated that they could do 1 but not both! I will never shop Office Depot again!!

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      Punctuality & SpeedTimeliness

      Reviewed Jan. 1, 2026

      I ordered a product that I needed ASAP and was assured that my product would arrive the next day. 2 days later, it still hasn't arrived, and it looks like it's still going to be 2 more days before it is scheduled to arrive. Why bother ordering from Office Depot when other retailers offer the same product and are more reliable?

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      Sales & MarketingRefunds & Payouts

      Reviewed Dec. 30, 2025

      Ordered Photoshop/Premiere Elements on OfficeDepoot.com. They sent me a download link to the Adobe website with a form that I needed to fill out stating that I was either a student or teacher. I am neither and therefore wasn't allowed to download the software. The OfficeDeot.com product description page never mentioned that I had to be a teacher or student to be able to download the software. They took my money but I don't have a product to show for it and they won't refund my money. Be careful buying software from this fraudulent company.

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      Customer ServiceRefunds & PayoutsStaffCommunication

      Reviewed Dec. 19, 2025

      I am extremely unhappy with the customer service I received. After noticing my package had not arrived (it has been over 2 weeks), I had to take it upon myself to contact UPS to find out what was going on. During that call, I learned that UPS had already notified the sender (Office Depot OfficeMax) that the package was damaged and had closed the investigation. At no time did anyone from Office Depot OfficeMax reach out to inform me of the issue. To this day I still have yet to receive an email that they state will arrive in 24 to 48 business hours after calling 4 different times.

      As a business, it is unacceptable not to notify the customer when a shipment is damaged, delayed, or requires further action. We should have been contacted immediately to discuss the situation and how we wanted to proceed. Instead, it felt like the package and my order were simply forgotten. Not only is there still no package but there is a lack of communication on Office Max side.

      This lack of communication is highly unprofessional and shows a disregard for the customer’s time and experience. No customer should have to chase down information that the company already knows. The receiver should always be kept informed, especially when there is a problem with the order. Overall, this experience has been extremely disappointing, and I, as a customer, felt disregarded. I still have yet to receive an email on this, my order, and a refund! Unbelievable!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Dec. 19, 2025

      Office Depot/OfficeMax is currently using AI badly. A couple weeks ago I purchased a solar battery pack online with Apple Pay. I chose to have it mailed to me. About a week later, I received a text message stating my item was ready for pick up at a store. However, no store location or address was included. Since the email address on file for me was an old work address I couldn’t log into their online system, so I had to navigate their customer care. I live on the West Coast and was unable to talk to a person after 5 o’clock when I was no longer at work. I tried talking to their AI phone tree. The AI asked me if my problem was one of a series of possibilities and I said “yes”. The AI responded that I should call callback when I knew what department I wanted to speak to and hung up on me. When I tried to interact with the chat bots, it couldn’t find my account based on all the personal information I shared with it.

      When I asked to speak to an human, it said it was reassigning me to one and then never did multiple times. I also called the store that is right next to my house. The person was very friendly, but also could not find me in the system. Ultimately, I sent a complaint email. I did not receive a reply until five days after the product arrived in the mail like it was supposed to. In summary the Office Depot/OfficeMax use of technology (instead of people) created a frustrating situation, that did not need to exist. Why did it send me a wrong text? Why can’t they find a customer record? Why does it take over a week to reply to escalated issues?

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      Office Depot Company Information

      Company Name:
      Office Depot
      Website:
      www.officedepot.com