Office Depot

Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Lo and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Four days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company.

I ordered an office desk from Office Depot. I would have just picked it up, but the only desk of my chosen model in the store said "Delivery Only." So, I left the location and placed the order online. I was promised a delivery date. The desk did not arrive. I called customer service which was a multi-hour commitment of time. I was given a second delivery date. The desk did not come. I devoted several more hours to calling customer service. I was given a new delivery date. They delivered an item on the date as promised. However, the item was a toner cartridge for a laser printer with a shipping sticker that identified it as a desk. That's right, they charged me for a nice executive desk, sent a printer cartridge that was labeled as a desk, and called it a day.

In October of 2022 I ordered a Mr. Coffee 3 piece mug set. The product arrived in a timely fashion, but contents were poorly packed and were chipped or broken completely. After contacting Office Depot customer service, I explained the poor packaging and asked for quality review before sending out the cups I was sent a second order at no charge. Again, everything inside was too damaged to use. I contacted customer service again, and again expressed the need for better packaging. Again, they sent me a box of broken cup pieces.

Placed an order. The promised delivery arrival date was Tuesday Dec.13, it never arrived. I checked status/tracking. It showed delivery was attempted but no one was there. A blatant lie as I sat home all day, no one came near my house or rang my bell. I contacted customer service via chat, after wasting 35 minutes with a clueless rep and numerous requests I was transferred to a supervisor who promised personal responsibility that I'll have it next day, Wed Dec 14. Of course it never arrived. I contacted customer service via the phone, was promised a supervisor will call me within 10 minutes, when still waiting for that call a lot later I called again. Was promised again that a supervisor will call me within 10 minutes, it's many hours later and still waiting for that call.

Ordered ink online on Dec 3rd, 2022. December 6th they claimed it was shipped and would be delivered. No delivery, no ink. Delivery just said it was at a shipping center, delivery pending. I called on 12/8/2022 and spoke to "Leslie" who said I would get an email from customer care department. No email received. I called back and asked to return it - I needed the ink - get a refund. The return was processed or so I thought on 12/8/2022. Leslie said it would take 3-5 days. Ok. On the 5th day, no refund in Paypal. I called again, spoke with someone else who said it would now take 7-10 business days.

I received a 20% discount coupon on FedEx Ground shipping. When I went to the Jordan Landing store (OfficeMax) in West Jordan, Utah to send an item to my daughter in Texas, there was another individual in line ahead of me. There were two cashiers manning the front store registers, but nobody came to help us. After five minutes the individual ahead of me left, and someone else entered the store to have some copy or print work done. I mentioned (loud enough for the cashiers to hear) that I'd been waiting for some time, but nobody seemed interested in helping me.

I placed an order on 8/29 and expected it by 8/31. Was told it was out for delivery on 8/30 only to be returned because they ran out of time. Wasn't to be delivered again on 9/1. No package. Chatted and was told that if it didn't deliver on 9/1, they would refund me my money and get me the item free of charge. On 9/2 when asked about it they denied it. So I just cancelled the order. Was told the CC refund would take 3 to 7 business days and the check would take 3 to 4 weeks. Package arrived on 9/8. Being honest, I told office depot it had arrived and I wanted them to come pick it up. Was at that time told my refund was on hold because the refund was approved prior to the item being delivered. Now wouldn't you think if the order was cancelled they would contact the shipper? Also, what if the item was never delivered, when would I get my refund.

Found a great deal on Christmas items for my local nonprofit...ordered several of these items. Never received product... Supposed to have re ordered. Once again I've been lied to over and over about this shipment. Going on 3 weeks of lies and the worst company ethics I have experienced in my lifetime. Honor your pricing and your mistakes.

Do not get delivery! On August 3rd, we bought a desk from Home Depot. Customer Service was very good. We left Happy. When placing the order we were told the delivery date was estimated to be Aug 8th. On Aug 10th we called to ask where the desk was. They stated that the order was accidentally cancelled (even though the tracking stated it was still en route). I told them fine they need to refund our card and we would purchase elsewhere, because they could not tell me when or if we would get it.?? They sent a confirmation number for our refund and said it would be 5-7 days to have it returned on card. On August 23rd we called and asked why our card had not been refunded and they said, "Oh it was cancelled." The refund was cancelled?

Purchased a laser jet black & white printer having 12 month warranty and purchased a two year Allstate Protection Plan. At 13 months, the printer gave a printout error message that the printer would soon not work, check your HP account. The account told me to take the printer to MicroCenter for repair. Having purchased the Allstate Protection Plan, I looked up APP, the search led to Square Trade. After six virtual & chat agents, and 1.5 hours, the Plan registration was located, and a copy of the full original receipt was requested via email. I believe HP obsoleted this printer, that Allstate aka Square Trade is a very poor investment.