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Office Depot
Office Depot
Overall Satisfaction Rating
3.17/5
  • 5 stars
    47
  • 4 stars
    52
  • 3 stars
    22
  • 2 stars
    3
  • 1 stars
    61
Based on 185 ratings submitted in the last year
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Office Depot

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850 Office Depot Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Nov. 1, 2018

This company is the worse and deserves to go out of business! On 10/08/2018 I ordered a desk to place in our home office from their website. Two; that’s right TWO boxes of THREE showed up. When we noticed this as we were putting the desk together, we checked in on the third box and contacted customer service asking what was going on. So we were told and “promised” the last box would arrive that following Tuesday. WRONG! The freaking box was dropped off somewhere in CONNECTICUT! I live states away from Connecticut! I’m in the Midwest! Still NO PACKAGE and it’s now NOVEMBER 1! This company is a joke and we are extremely angry! This was NOT a cheap purchase and no one can help us.

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Oct. 24, 2018

Office Depot has a great selection. Their prices may not be the best but I have never had an issue in one of their stores. Their website/emails however are terrible. I ordered some supplies for my job and now I get 10 emails a week. I went to unsubscribe from emails and Office Depot is intentional on making it difficult to do this. Every email from a retail company I know of has an unsubscribe button or link at the bottom of an email. Office Depot hides their link deep in a long paragraph which is labeled "subscribe to more email content for deals". They clearly don't want you to unsubscribe to their emails so they make it appear as if their link is for you to sign up for MORE emails.

They do have a separate link that is surrounded by no text by itself that says manage preferences alluding to no other information as to what preferences. Upon clicking it takes me to an account information update page, not to the notification update page. They didn't even have tab that says update email preferences just a link to subscribe for MORE promotions. Upon clicking that subscribe for more link, it gives you the option of unsubscribing to all. As someone who works in marketing, this method is genius, but also infuriating. This method of subscription is geared towards making it inconvenient to unsubscribe to emails. I just don't trust a company that will use this level of trickery to get you to look at their products.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 20, 2018

Purchased a computer desk, but too many parts to assemble so took it back for assembly. The staff did not acknowledge the customer's entry to store and when we said hi and asked for help with the product return, one employee was reluctant to get started to hear us. Then there was an old man working at the register who was easily over 80 and kept showing me his hand to move for the next person in line. I am not sure if he was not young enough to speak up or just an old grumpy man who was working at his age in a service oriented business. What is wrong with the management at this store on Crown Valley, Mission Viejo, Ca.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2018

I purchased a computer on the advice of one of your associates in the Kerrville, TX store. The computer was $749 and it came with some software free for a year. The salesmen said he was going to set it up for me and I told him I would pick it up the following day. It was not ready when they promised and I was given some double talk by an arrogant tech guy about its still downloading and it still will be ready "today". I asked to be called when its was ready and he could not even do that.

After I examined my receipt more closely it turns out my $749 computer was really a $200 with all the "free" software and the set up charged to me making it $749. I find this very deceitful and I really wanted a more quality computer and I could have set it up myself and I would not have paid for the software. The old saying Let the buyer beware is very true. If you do this in too much in a small town you might as well close up shop and leave. This is not a big city. I will never step foot in an office max again. I was taken advantage of and ripped off.

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2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2018

We purchased several file cabinets for our law firm which were to be delivered yesterday. The driver came, attempted to deliver but there was an issue with the alley being blocked at the time of delivery. So the driver marked the order as "refused" and left. Now despite numerous phone calls to Office Depot, and after a promise that they would be delivered today, we are now told the earliest they can deliver them is four days from now. To make matters worse, they refused to give me to a supervisor or anyone with any authority to assist us. So after hours spent on the phone trying to resolve the delivery issue, it looks like we will be cancelling the order and going through a local office furniture place that may be a little more expensive but at least we are guaranteed service.

3 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Sept. 22, 2018

I sent an order for a 4' x 2' banner today to a store in Dunwoody GA. WHAT A NIGHTMARE AND DISASTER it has been from 3:00 pm until 6:30 pm tonight. I placed an order. Received a confirmation from Office Depot that they received my order at 12:44 pm with a delivery of 7:00 pm today. At 3:00, I called the store to ask if it was possible to pick the order up earlier. I was told by the person in the Print Center that no order had been received. I read him my order number from the email and he said that the transaction with PayPal had gotten HUNG and that he had no order. I would have to call the ODepot 800 number to resolve.

After making several calls and NOT being told what the problem was, I contacted the store manager who said I would need to completely resubmit the order with a different form of payment. So I called OD toll free number and they said that would not be possible because the order had already been sent to production. I am not going to bore you with the rest of this story, but when I FINALLY was able to pick up the banner, I was told I would have to PAY for it although it had been paid for through Paypal. AND THE FONT COLOR ON THE BANNER WAS WRONG AND THE STORE MANAGER (Damian) could have cared less about helping me. He wanted me gone and the problem gone. I have NEVER had such a frustrating experience over a $20 order. IT WAS A NIGHTMARE. Order # ** Reference # from call center **. What a mess.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Sept. 18, 2018

As you look at the last 10-12 reviews, you will see they are ALL One Star. I would give less if I could. Similar to other reviews, I placed an ink cartridge order. Promised delivery the next day. Delivery did not happen. Followed up and was told it was on the truck and would be delivered next day. Again, did not happen; and was then told "next day". Original order was 9/5/18. I received the Next Day email every day since. It is now 9/18/18. I wanted to see how long it would last. Finally, cancelled and have now called 3 times to get the charge off my credit card. I will NEVER use Office Depot again.

I also told the Office Depot rep on the phone that I am the President of a company and have instructed MY company to stop ordering from them. The Office Depot rep told me I should receive a callback. I did not. Their company management needs to be fired. They are driving their company out of business and their employees lose their job as a result. Pathetic.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 6, 2018

I ordered a dry erase board for our church. Promised delivery in two days. Had to be home to receive; else it would be left outdoors. Delivery did not happen. Followed up and was told it was on the truck and would be delivered next day. Even have the email to prove it. Again, did not happen; but was then told "next day". Finally told "problem in warehouse and delivery would be "next week." Cancelled the order and ordered from Amazon. Delivery in two days. Order fulfillment by Office Depot is a big joke. Wasted a week trying to buy local. Stay away!!!

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 24, 2018

An HP cartridge order placed on 8/22 not to be delivered until 8/30-9/5! When I cancelled next message said how they valued my business and would research and get back in 48 hours! And Amazon supplier.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 10, 2018

I placed an online school supply list order at the end of July. I was given an estimated delivery date of 8/2 for my order, which would be 2 separate boxes. I received only one box on 8/2 and when I checked the status of delivery online it said it was still in transit. It continued to state in transit until I called on 8/9 and was told they were going to investigate and send me an email within 4 hours of updated information.

I did receive the email, the following morning, stating my order was going to be delivered by 5 pm that day (8/9). I still never received the order. I called again to report that it had never arrived and was told they were having problems locating the delivery driver for status and that I should receive a call first thing in the morning in regards to my order. They called and left a voice message the following morning telling me they were just going to credit my card back within 5-7 days, and I can call back or go online to replace my order. Total inconvenience.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 6, 2018

Charged 3 times for a NEW laptop. I find this out when I go to pay my bills and the account is overdrawn (thanks for that btw). I get the NEW laptop and it's a damaged floor model. Takes 6 days to get the two erroneous charges back into my account so I could pay my bills. I return this NEW laptop in good faith. It is received by your warehouse 6 days ago. The money was not credited back.

I make contact and find out the money was not credited back but it will take the next few days for somebody somewhere to do their job! Today the money still wasn't returned so I contacted them. They said the money was reconciled today (they received the computer back on the 31st of July) and will be refunded in the "next few days". Can't even give a number. Will be going through Amazon from now on.

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3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 31, 2018

I ordered a 4 drawer file cabinet for our home business. I was being charged $29.99 for the delivery because it was considered a heavy item, but with the $29.99 the driver would call and set up a time to deliver the item, bring it in my office or residence and dispose of the debris. Delivery came without a call and caught me as I was walking out the door. I told him it had to go in the basement. "He stated he couldn't come in my house". I called Office Depot as I wanted to be refunded the $29.99 since the delivery person didn't do what I was paying for. The not so pleasant representative Chenille stated she could only refund me $10.00. Since they wouldn't refund the full $29.99 I told them I would like to return the item and it will be in my basement for the driver to get. I use to use Staples and because of their poor customer service as well I switched to Office Depot, looks like we will have to find a new company to purchase all of our office supplies from.

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 31, 2018

My first online order with this company. I decided to order my kids' school supplies online. I received The first box was 3 days later from when they said it would be delivered to include everything I ordered but a couple items I was notified would come separate. The box was very damaged and wasn’t packaged properly so the notebooks just slid all around in box they were all messed up and pages were bent. I just decided to keep them and leave something heavy on them to straighten out. Not worth the trouble of taking them back I didn’t think.

I started to count the items. I was missing many items! I called on three different occasions to have this corrected and even the confirmations were not correct after going over and over on what I was missing. They still couldn’t get it right and still haven't and it’s been over two weeks. Worst customer service and experience ever. Today I finally asked for a refund on what I was missing and pray I get that just to end this nightmare. This company I feel should still try to make this right! Instead I am going to have to pay higher price at another store and go to the store to get what the kids are missing with school starting next week. So frustrating!!

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Rated with 1 star
Verified Reviewer
Resolution response: Aug. 10, 2018

After much haggling and waiting the company made the issue correct and agreed to exchange the ink cartridges. They also sent a $30 in-store gift card.

Original review: July 26, 2018

We purchased a box of ink cartridges for our printer; however, we got the wrong item, i.e., got Epson 200 and needed Epson 220. I went back to the store in Opelika and they refused to exchange them. I contacted the company on their chat line and they promised to make it right. Right - I still have the wrong cartridges and they still did nothing. Lady in Opelika was named Mary. Chat person was a Lens.

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Rated with 1 star
Verified Reviewer
Original review: June 26, 2018

I will NEVER use Office Depot again. They use a no-name, backwoods, uneducated delivery service that steals your packages. My package is probably in their truck ready for eBay. NEVER again and if you are a smart business owner, I would rethink your account with them. I was charged and never received my order. They are a sham and pathetic. WB Mason here I come!!!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 23, 2018

First, I want to say upfront that my local Office Depot store was great to work with and did everything they could to help resolve my problem (to no avail). My problem is with the corporate customer service center and ship-to-home “service” for furniture items that they don’t stock in-store. Specifically, I placed two orders totaling over $700 on Saturday, June 16. It was a desk, credenza and hutch. There were two orders because the parts were to ship from two different warehouses. The first order was to arrive on Tuesday, June 19 between 8:30am and 5:30pm – so someone had to be at the house all day/till they arrived. We waited all day – three cars in the driveway, front door open (glass storm door closed).

When 5:50 passed we called the 800-GO-DEPOT customer service line and received three lies: (1) They tried to deliver but no one was home; (2) they had a heavy workload and delivery would be delayed; and (3) they couldn’t deliver because the delivery company only sent one driver and unloading would take two people. They said they would put thru a special priority message to the shipper, would try again Wednesday, and if that didn’t work it would come Thursday with the second order (which was always the scheduled date for the second shipment). They would call us.

Nothing happened Wednesday, so we called again. We were told everything would be delivered Thursday between 8:30 and 5:30, someone had to be home... so we waited again. I called at 12:30 in the afternoon to check status since we hadn’t heard anything, and was guaranteed that everything was “on the truck and out for delivery”… so we waited. Called again at about 4:30, and was told again to be patient, they might be a little late but it would be delivered. Called again at 6pm – sorry, it would have to be delivered on Friday – same lame two-man excuse. Another urgent priority message to the shippers, another guarantee that it would be delivered Friday, someone had to be here all day/till they arrived.

At this point I called the local store again, they called customer service, same promises. They left a message for the morning manager to check status Friday morning, which they did (customer service confirmed that the manager called). I called again at 4pm Friday – “on the truck & out for delivery”. At 7:30pm I finally gave up, called customer “service” and cancelled the orders… after they tried to say it would be 4+ hours before they could process a cancellation. Bottom line, I strongly advise against ordering anything from Office Depot for home delivery – if you can’t get it at the store, don’t trust them and NEVER trust their corporate customer service people!

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2018

I hope they don’t delete my review. I simply had the worst customer service with Office Depot, my first purchase with them and definitely never doing it again. I purchased it during the morning, it said very clear that I could order to pick up and it would be ready in one hour at the store. Fine, 3h after that I drove all the way to the store to find out it was pending (even though they took my money out of my account, of course). I called the customer service later, after complain a lot (and the only thing they could say was “we can’t do anything”), they told me my order would be ready in 1h. Fine, 2h later and NOTHING. They told me it takes 24h to “process” the payment and THEN I would be able to pick it up, even if they advertise 1h for pick up in store (and it was in stock, of course).

Was 7 pm when I gave up and asked for my money back. Funny because they told me it takes 7 days to refund even though they said I wasn’t able to get my item because they didn’t process the payment. So how it takes 7 days to get a refund of a money they claim they don’t have it? I even thought I should just get my money back and buy it at the store, but they only refund 7 days after. I decided to go to the corner to the Best Buy and I bought a better computer for $100 less. I never purchased on Office Depot before of that and will never do it again. Worst experience ever and worst customer service ever.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 17, 2018

Two orders, on different days were attempted on the Office Depot website, I selected Payment with PayPal, directed onto PayPal, completed the PayPal transactions, the Office Depot send order button fails to transmit the order. Office Depot customer service has received from me a screenshot with the Office Depot order number and showing products purchased, itemized & total cost incl tax, as well as the PayPal transaction number.

PayPal payments are still currently awaiting capture by Office Depot. Office Depot customer support claims they can do nothing. (Payments will time out in a few months from now, if and when not captured.) I have spoken with customer service supervisors and customer service personnel, the only solution being offered is again order but this time give us your credit card, don't use PayPal for payment.

Updated on 06/17/2018: I placed an order for product, utilizing PayPal as payment. I want the order fulfilled. The money is available for you, just claim the payment. I find it unacceptable that I need to reorder yet again submitting yet another payment for you to process. One of your customer service representatives has sent me a copy of a communication submitted to corporate in which he states. "I hope we can advise PayPal to take off those pending charges." Does this mean you decline to fulfill my order and don't accept PayPal as a payment source?

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 6, 2018

I placed an order with Office Depot in April. The end of May, my bank account was charged again. I did not place a second order, I did not receive a second order, I did not want a second order. I called on 02 June and spoke to Person #1 (logged) and was assured I would be contacted with the resolution within 48 hours. I was not. On Wednesday 06 June I called and spoke to Person #2 (logged) and was issued a Service Request #, and advised I would be contacted within four hours. I was not.

I called again on 06 June, 4 1/2 hours later, and spoke to Person #3 (logged), who advised there was no Service Request # for me. It took ten minutes of wrangling with Person #3 to be allowed to speak to a Supervisor. And when I finally did, the Supervisor (name logged) told me the Technical Department was working on the problem, had labelled it a "Fraudulent Charge" and they would telephone me within one hour. I said I wanted to speak to the person who was working on the problem, and the Supervisor then advised me that this department could not receive outside calls nor make outside calls. Then how were they going to call me within the next hour? The Supervisor said, "Thank you for calling and have a nice day."

My complaints are: 1. Keeping my credit card information on file, against my expressed wishes. 2. Fraudulent Charge as a result of the above. 3. Fraudulent Charge not easily rectified. 4. Continued promises of return calls, emails, contact, not kept. 5. Customer Services reps intent on sticking to a nonsense script that offers no solutions to the problem at hand. All this because I couldn't find a refill for my pen, so ordered a $9 set of two, and paid $10 mailing fee. Office Depot is just another large corporation that is playing it by the numbers, and any one individual customer has little value to the Board of Directors.

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Office Depot response

Thank you for your feedback, I'm sorry that you've had a difficult experience with us. We have your contact information and a member of our team will be contacting you directly to ensure that this matter is resolved.

Sincerely,

Casey A.

Office Depot, Inc.

4 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: June 5, 2018

No 4 letter words...no HATE...simply state the company runs promotions with no stock to back it up. Their Service Reps will order the product...but snidely remind the customer: "It will be at full price". Simply put, do not trust Office Depot/Office Max online reviews: they only want to publish the good and reject anything that seems negative which would help the consumer and ultimately their management.

Office Depot response

Hi Edward, I'm sorry to read about your difficult shopping experience. This is not the way that we intend to treat our customers and I regret letting you down. A member of our team will be reaching out to you to address this. Thanks for taking the time to share your feedback!

Sincerely,

Casey A.

Office Depot, Inc.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 4, 2018

I like the experience of shopping there. It's a great place to shop with a great selection of products I'd be proud to buy. If Office Depot was extremely close to me I'd shop there more frequently.

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Rated with 5 stars
Verified Reviewer
Original review: June 4, 2018

I had an awesome overall experience with this furniture store. They offer great furniture selections. And the staff was very friendly and helpful. But they need to offer more sales and promotions. But I like the great variety of name brand furniture that they have and that they have very stylish and contemporary furniture. I also like the great furniture designs. They the best furniture store.

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Rated with 4 stars
Verified Reviewer
Original review: June 4, 2018

I trust Office Depot to have what I need for many household appliances, and I just really like the store. It is organized and has almost anything I need for woodworking. There are just so many things to look at when I go shopping at Office Depot. I like all the choices that I have in deciding what to buy. However, it is not always easy to get certain types of wood. The carts for carrying the wood are pretty weird too. It is not always easy trying to find what I need, since there is just so much stuff.

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Rated with 4 stars
Verified Reviewer
Original review: June 3, 2018

I enjoy shopping there altogether. I love the people there, the items they sell and the people who help me find stuff. It seems really cool to drive there and take a look at all the new stuff they have to offer.

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Rated with 4 stars
Verified Reviewer
Original review: June 3, 2018

It was easy to find what I was looking for and associates were helpful. The store was clean. The displays looked good and made picking out a desk an enjoyable experience. I found a very good desk that I bought when I started up my business. Delivery was provided, so that too was very helpful. I would definitely consider returning. However, sometimes, the associates could be a little too pushy. It was pretty clear that they were working on a commission and did not always have my interests at heart.

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Rated with 5 stars
Verified Reviewer
Original review: June 2, 2018

I liked the sale they had on brown soft leather or faux leather desk chairs. It has been over 10 years ago, but fortunately they have very durable chairs. It was such a good deal I told my Dad and he decided to get a new office desk chair too. They do not have much of a selection of filing cabinets. I was mainly interested in a casual looking chair. The chair needed to be able to swivel, have wheels on bottom of legs, be the correct color to fit into my decor at home. Primarily I was in the market for a new office chair. Specifically a desk chair that can be adjusted in height. It needed to be washable, not fabric.

The physical stores only have so much showroom floor space & a lot less warehouse storage in back of their stores but if they are having a promotion they should have a larger in house stock at these times. In many of the brick & mortar stores do not have a wide variety of desk chairs or what some furniture stores classify as Presidential style chairs. There were not enough salespersons that had adequate sales experience or knowledge about the chairs in stock. Sometimes it is easier to look on Internet website to find what you want and then order online.

Some of the chairs are very uncomfortable or waiting room chairs were too tall, making it hard on a person's back and legs. Need a better variety and more reasonable prices. Some chairs had high backs which gave nice neck and head support but they were very pricey. Also, the designs or styles were not always adaptable to the needs of the many, only a few. There are short people that need to find the correct size to fit their frame, width, height & their personal taste in style.

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Rated with 4 stars
Verified Reviewer
Original review: June 2, 2018

I enjoyed the help the associates gave me and that's why I choose this store. They had a decent selection of nice chairs and desk items that caught my attention. The prices were good, and they had nice displays of the items they were selling.

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Rated with 5 stars
Verified Reviewer
Original review: June 2, 2018

I chose Office Depot to buy a computer chair from because they had what I wanted for a good price. The location of the store was also very convenient for me to go to. I like how it isn't centered just around furniture itself. It is a full office supply store where I was able to get a computer chair and also things I needed for the printer at home. I think they could add more furniture such as couches even though it's an office supply store. It would make it less of a hassle when shopping for a couch for a room in an office building.

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Rated with 5 stars
Verified Reviewer
Original review: June 1, 2018

The employees are always pleasant and helpful. The shelves are usually well stocked with a good variety of items in each category, with great price options.

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Rated with 5 stars
Verified Reviewer
Original review: June 1, 2018

I like their selection of office chairs and the features that those include. The sales associates are helpful and knowledgeable. The layout of the store makes it easy to find what one is looking for. Their sales are substantial. Also, the location was convenient and they had a good sale on office chairs when I needed a new one. The sales circular made everything look appealing and worth it. I liked their prices better than other stores nearby. The furniture store is clean and well-organized. However, it only has office type furniture and no other kinds.

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Office Depot Company Information

Company Name:
Office Depot
Website:
www.officedepot.com
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