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About Office Depot
Office Depot and OfficeMax sell office supplies, furniture, school supplies, cleaning products and electronics. With 1,300 stores nationwide, customers can take advantage of Office Depot’s and OfficeMax’s in-store services, including printing, copying, tech services, shredding and storage. All products are available online and in-store.
Office Depot Reviews
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I made an online order for some medical supplies that I needed for my disabled wife in early March 2023. To date I have received 15 different emails stating that my product has been received and they are working on getting it shipped out to me. In addition, the 15 different emails all keep pushing the expected delivery date out another week. I have called customer service 4 different times and sent them an email. I received a response to my email that stated that my issue would be elevated to the next level, yet have not received any explanation or help from the next level. I replied back to the original email twice and have not gotten a response back from the person who contacted me.
I am very disappointed with this company right now. They sure were quick enough about taking my money, but have not bothered to address any of my concerns. Before I forget, their customer service number and employees are horrible. They are in a room with other agents with lots of background noise, making it difficult to understand what they are saying ad they will put you on hold with no warning, making it seem like the call got dropped. My last experience on the phone lasted 45 minutes with no resolution. All I got was that my issue would be forwarded upon to the next level. Apparently this is what they tell you so they can end the call. I will probably not ever order from them again.
I placed 2 orders, each for a color laser printer. For both orders, I received a toner instead! How can they make a mistake on both orders? I've contacted them about the issue, and even uploaded pictures of the wrong items received. I've requested for them to send the correct product (laser printer) to me as a replacement and I will return the toners. Office Depot directed me to not mail back the toners directly. Instead, they said they will schedule a truck to pick up the items. I was hoping that they will also drop off the correct printer at the same time.
I followed the instructions and waited for the truck to come. No one came. It is now past the scheduled time frame, and still no one showed up to pick up. I have reached out to Office Depot again, requesting for them to please send me the printers to replace the toners, but haven't heard back from anyone yet. The lack of timely follow-ups and wrong instructions are very frustrating and unprofessional. My family need the printers for projects, and this delay have caused us a lot of inconveniences.
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I ordered a piece of furniture. It arrived undamaged but missing assembly hardware. 3 weeks of phone calls, chats, escalations with NO return calls or emails. Just passing the buck at every turn. Beware.
Resolved: Finally getting transferred to Andrea in the US, and Robert responding to my initial review this situation is resolved. My prints were sent overnight, and in time.
Never again. I went to my local store for foam backed photos for a trade show. I was told a 24 to 48 hour lead time then when I came in I was told I had to order online. Once I ordered online I found out that it was a much longer lead time as soon as I place the order. The next day I called to follow up to make sure they received it and to find out when it would ship and also to tell them how important it was, at that time I was told that it would be put in the system right then so it could be expedited. A few days later I received an email that said it shipped but no tracking number. A few days after that I called to follow up and it had been put on hold. I was told it would ship that day. The problem is, I may not make the trade show. I have all my small business money invested in this tradeshow, and the photos are the show. Office Depot can literally put me out of business because of gross incompetence. Never, never, never again. If I don’t receive my product, I will never forgive this company.
I call Direct Billing several times a week and they tell me that they will email or call me. They do Neither. I have been waiting on a refund. They tell me that the services have been approved and that the money will be in my account 7-10 days. Those days have went on for weeks. They act like they don’t even know what they are doing. Refund my money and let’s move on. This is RIDICULOUS.
Do not buy from this company. They are the absolute worst company to ever deal with. I placed an order back in December. Never received the item. Called a month later about 10 times and kept getting transferred to different departments. Was told that someone would return my call with information. Never received a call back. Called several more times and the customer service person issued a credit for the item and then I placed a new order with the credit. That was 12 days ago.
I called today and was hung up on by several customer service people. They have no answer as to why my order is showing processing after 12 days and told me they don't see where the order was assigned for delivery. This company is literally the worst company I have ever dealt with hands down!!! We buy a lot of products from them for our business usually but after going through this nightmare and several other incidents with no resolve we will take our business elsewhere!!! Horrible customer service. Nothing but issues with this company on every single order I have placed.
Office Depot is the worst Company I have ever bought from. Their Customer Service is horrible as well. I purchased items in December which has a 2 two delivery. The items never came after 5 days so I canceled the order and bought what I needed from a better Company. Lo and behold I was then charged for the items that were never delivered. I called Customer Service and was told I would be related 3 to 5 business days later. That day came and went and I was never rebated. Four days later my neighbor said my items were delivered at their house. But remember I canceled those items more than 10 days prior. I return the items to the store and are now being told they can't take them because they don't carry them in store. And was told to call customer service again. Ridiculous and Horrible Customer Service and Company.
Dear Ms. April,
I've sent you a $75.00 gift card via email and we also have a return in the system to pick up the items for full refund
Executive Customer Relations | Office Depot
6600 N. Military Trail | Boca Raton, FL 33496
I ordered an office desk from Office Depot. I would have just picked it up, but the only desk of my chosen model in the store said "Delivery Only." So, I left the location and placed the order online. I was promised a delivery date. The desk did not arrive. I called customer service which was a multi-hour commitment of time. I was given a second delivery date. The desk did not come. I devoted several more hours to calling customer service. I was given a new delivery date. They delivered an item on the date as promised. However, the item was a toner cartridge for a laser printer with a shipping sticker that identified it as a desk. That's right, they charged me for a nice executive desk, sent a printer cartridge that was labeled as a desk, and called it a day.
Again, I devoted several hours to their customer service system. They proposed that I wait for them to come pick up the printer cartridge. When they could verify that the printer cartridge was in their warehouse, then they would ship my desk. Oh, by the way, the desk is actually out of stock. Even though I went to one of their stores and saw the desk in stock, they maintain that there are none available. I suggested that they had stolen my money. At a minimum, they have committed fraud via incompetence. The customer service supervisor told me that I was overreacting. They charged me for a desk (10 days ago) and delivered a printer cartridge labeled as a desk. How is that not fraud? Booooo, Office Depot! Do better!
I have reported the transaction as fraud to my credit card company and ordered the desk from Amazon. I told Office Depot that their printer cartridge will be leaned up against my garage door where they left it, and they can come and get it whenever they want. If Office Depot is paying anyone to train their employees, they are getting ripped off. They should hire whoever trains the employees at Amazon or Capital One. The Capital One representative was spectacular! If you currently work for Office Depot, then you should quit and pursue a job with Amazon. There is no way that Office Depot can survive as a company with their current business practices. If you are in the market for office furniture, then do yourself a favor and order from Amazon. If you are dumb enough to order anything from Office Depot, then you will likely get what you deserve.
Executive Customer Relations
I was contacted by someone at Office Depot who sent me an e-gift card as a refund and resolution. I tried to use it online with some issues. However, I was able to speak with someone who eventually placed my order over the phone. I’m still waiting to receive the product. Fingers crossed! But thank you, Robert for reaching out to me and for your help resolving my original complaint.
In October of 2022 I ordered a Mr. Coffee 3 piece mug set. The product arrived in a timely fashion, but contents were poorly packed and were chipped or broken completely. After contacting Office Depot customer service, I explained the poor packaging and asked for quality review before sending out the cups I was sent a second order at no charge. Again, everything inside was too damaged to use. I contacted customer service again, and again expressed the need for better packaging. Again, they sent me a box of broken cup pieces.
Upon requesting replacements, I discovered that they no longer had the product. I requested a refund, but the order had been sent at no charge, so no refund. After negotiations, I was promised a different cup set, and agreed to accept it. But at last they no longer carry that item either. They said they would credit me and I could order something else. The credit was for $0.00 because that replacement order was sent at no cost. What part of this is good service??? I called customer service again. Had to leave a message. No one has called me back! No one has responded to an email I sent! No one at Office Depot gives a hoot about my dilemma. Don't shop Office Depot if you expect them to care.
Placed an order. The promised delivery arrival date was Tuesday Dec.13, it never arrived. I checked status/tracking. It showed delivery was attempted but no one was there. A blatant lie as I sat home all day, no one came near my house or rang my bell. I contacted customer service via chat, after wasting 35 minutes with a clueless rep and numerous requests I was transferred to a supervisor who promised personal responsibility that I'll have it next day, Wed Dec 14. Of course it never arrived. I contacted customer service via the phone, was promised a supervisor will call me within 10 minutes, when still waiting for that call a lot later I called again. Was promised again that a supervisor will call me within 10 minutes, it's many hours later and still waiting for that call.
I was able to locate the customer email address and phone # and have reached out directly to customer to resolve
Executive Customer Relations | Office Depot
6600 N. Military Trail | Boca Raton, FL 33496
Office Depot Company Information
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- Office Depot
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