Neiman Marcus Reviews

My husband and I would like to express our gratitude to Brandon (the taller one, I know there are 2 Brandons), who went the extra mile to help us get what we are looking for (style, size, etc). He was very patient and knowledgeable as well about his job. He made sure to get in touch to update of what is happening with our order. He made everything easy for us. Keep it up, Brandon! (I think his supervisor's name is Diane.)

I wanted to express my gratitude to Cara and her Wonderful Team for making my mother's birthday a magical and beautiful day. Cara is always going the extra mile to make sure that we feel welcomed and appreciated every time we come to her store... She is simply the best! Truly a great example of professionalism!!!

I had a wonderful experience at the Neiman Marcus store in Charlotte, NC. Thanks to Susan, a truly exceptional sales representative. She went above and beyond to help me find exactly what I needed. Her patience, attention to detail, and genuine care made the shopping experience smooth and enjoyable. I truly appreciate her dedication and outstanding customer service. She is a true asset to the store!

Jill was the kindest and funniest salesperson at Neiman's. She had me laughing all the way out the door!!!! 5☆☆☆☆☆ are not enough!!! Love your presence and our conversations on the escalator. Felt safe and ❤️.

Several many years ago, I purchased cologne, Armani / Prive (club noir) .I paid over $300.00 for this cologne . I called to inquire of my free refills as per the agreement. The person I spoke with was rude and acted as if I was trying to pull a quick one. I will never shop at Neiman Marcus again. No way to treat a customer.

BUYERS BEWARE!!! Stay away from this online scam! This website appears to be fraudulent. It impersonates a legitimate store and takes payment without delivering products. (Evidence submitted to authorities - reportfraud.ftc.gov) As right now, I have a pending case against this merchant fraud after I’ve done everything I could to solve this matter properly. No luck! Seller used fraudulent tracking number not addressed to me. Also, chose not to respond my calls and emails. They actually blocked me. If you are a victim of this scammer just like me, file a CFPB Complaint.

I ordered seven cosmetic items from NM online in November. One item arrived. A few days later another arrived. The other five did not. I called customer service which reviewed the shipping weight of the package and agreed that they owed me the five items. They emailed their approval of the claim, they promised to issue a refund, and they did nothing. I called back and customer service opened a second claim number on the same facts. A few days later they denied the claim. I called customer service and spent two hours on the phone. Their research indicated that yes, had all the items been shipped the box would have been five times as heavy.

I ordered over $500 worth of merchandise and never received anything. They claimed they shipped it however they offered to reship the order and provide a 20% refund for the inconvenience… then I never heard from them again (nor did I receive anything order).

TOTAL SCAM! I bought 3 lux bags and the original shipment was sent to Tampa which I don’t live in Tampa and contacted them and they said they would ship to the correct address in Jacksonville. 2 months later, I still have not received the merchandise and oh imagine that they will not respond to my emails or texts! Tried to dispute it with credit card company and they show it was delivered to my address but I HAVE NOT RECEIVED ANYTHING!! THESE WERE CHRISTMAS ITEMS I BOUGHT FOR MY DAUGHTERS AND NOW I’M OUT $800. After reading the reviews, these people just scam you for the money! I’m so disgusted I fell for something like this! DO NOT BUY FROM THIS COMPANY AT ALL! THEY TAKE YOUR MONEY!!

I purchased Off-White sneakers in October as a Christmas gift for my son. On the Neiman Marcus website, searching “Off-White sneakers” shows all styles together without clearly stating whether they are men’s or women’s. The shoes were listed as size 10B, which I reasonably assumed meant boys. The sneakers were gift wrapped, opened on Christmas, and were too small. I later learned that “B” is a women’s sizing code, which was not clearly disclosed anywhere on the product page. Neiman Marcus refused an exchange because it was past 30 days, leaving me with a $300+ mistake and no solution.