Neiman Marcus

I was at Neiman Marcus Palo Alto in need of a bra. Sales people didn’t know how to size for a bra sending me from one person to another. No desire to help at all. Shima on the second floor could care less what I need it.

My mother tried to place an order today on their website. The credit card on her account was out of date and she tried to update and was not able to. So she called customer service, spent over an hour on the phone with multiple people and no one could figure out how to deal with the situation. Ultimately she hung up in frustration. So they lost a significant sale.

They actually ruined Christmas. They lie about order date. They lie when you talk to customer service. The wait times are long and they provide no information. They changed my date from 12/20 to 12/22 to 12/26 and now who the hell knows.

Tried to buy a bang and Olufson Beoplay A9 at the store. Was not available in store. Went to website. Order #**. The first order was canceled. The second order was due to deliver by 12/23. No timeline now. Call the 1800 number. Calls directed to Honduras call center. Wait time: 15-30 minutes. The folks on the call are very nice but have no information. Looks like Neiman Marcus a store that represents the best in shopping is falling apart. Sad to see this retailer going under.

They just do not seem to be able to deliver the product. Delivery date is changed every time I contact. Always same excuse of warehouse issues. Looks to me like they are a scam. How do they get 3.9/5 in here. Go check their BBB rating of 1.07/5.

I purchased a Marc Jacobs tote bag in August of 2022. Upon purchasing was advised it was back ordered and would be shipped out 9/14/22. About 2 weeks after ordering received an email update that the approximate arrival date would be 9/14 meaning I would have it that date. Closer to that date I began tracking shipment but shipment still stated backordered. I called and was advised it would be shipped to the store on 9/14 and sent to me right after but again tracking still says back ordered. So on 9/14 I text a live representative and was advised the new back order date would be 10/7. Then the very next text from the representative was that she apologized that date is for new orders and my shipment had no date. Afterwards I called to speak to someone and was advised the bag would come sometime in October with no actual date, again I ordered in August.

I am a very experienced online shopper and know the drill. Received a formal jumpsuit ($550 plus tax) for a rehearsal dinner in Grand Cayman. Ordered 3/16 and received 3/19 about 1.5 hours ago. When it was delivered (I saw the delivery guy from my office window.) the tape seal along the long side of the box had been completely torn apart. Driver was gone before I saw it. I took the jumpsuit out of the box and saw that from the bottom and at least 2-3 inches up both legs, was completely filthy.

I ordered a Burberry Crossbody bag. My package arrived in a Burberry box on Jan 27th but inside there was a box of cookies. I talked with CS about the issue. They agreed to ship the purse once I postmarked that the cookies were sent back. Feb 2 I called CS again, discussed the issue and made it clear that I wanted the handbag not a refund. They assured me that this would be corrected and that the handbag would be sent. Today (Feb 6) I called again only to be informed that the bag was out of stock and that I was refunded the money. I’ve seen several other reviews like this. I do not know who is walking away if $$ merchandise but it is unacceptable CS. My CC was also compromised through this company a year ago. I WILL NOT be ordering from NM or their sister company ever again.

If I could give zero stars I would, do not buy from this company. They have the worse return process, their customer service team is questionable, they offered a refund (have 2 emails to prove it) and then 10 days later retracted it with no heads-up. Then when calling them you will pay long distance charges and will be placed on hold for hours. It's a joke. How can they call themselves a high end brand yet not even have a 1-800 number to service their clients. I will NEVER buy from this company again. Don't walk, run away from them!!

I ordered a dress and matching sandals for my daughter's wedding, the dress arrived later than expected. My account was charged three times for the sandals I ordered including another charge today, BUT, this morning I received a email saying my sandal order was cancelled due to it being out of stock. They attributed this to THEM not updating their website when I placed the order (a week ago). About three days ago, had contacted Neiman Marcus regarding the sandals and I was assured they would be arriving by Jan 21, 2022. So I used their "convenient" chat where I was given the standard, I am sorry or I apologize for the inconvenience. YET they still have my money for the sandals. I asked if I could get a different color of the same sandal. NO, no way they can resolve this issue.