Neiman Marcus Reviews

Neiman Marcus is not a high-end store and I wish I had known about their 30-day return policy on all merchandise. However, NM will make a one-time courtesy only if you are lucky to get through to a supervisor. I regretted ever being an account holder with NM. What happened to an invoice accompanied with your merchandise stating 30 DAYS RETURN POLICY? The rep I spoke with was reading a script and repenting the same over and over. I am disappointed with NM and I wouldn't be surprised if the store is going out of business. Oh well, I am stuck with merchandise that is useless 🙃 A hard lesson learned 😅

I have been a loyal customer to Neiman Marcus for over 20 years. I will NEVER PURCHASE AGAIN FROM NEIMAN MARCUS. FIRST, I ordered two luxury pins/brooches for my Mom and my Aunt. These were to be Easter gifts. These were both purchased on 3/3/25. Second, nowhere in writing on the online purchase did the item say that it would not be shipped until 3/31/2025. Third, the first luxury item from Neiman arrived in a trash looking box, no tissue, no item box….Just like an item from a cheap amazon purchase. Now…we all know Neiman means, care of goods and presentation…Well not anymore. The customer care is indicative of the trash shipping/prep.

I ordered a Strathberry mini tote in grained calf skin, as that’s the only option on the Neiman Marcus website. My order came today and they sent the bag in lizard. It looks used and gross. The lizard skin texture of the bag has strange marks and lines in the leather, the hardware is scratched. This “lizard tote” isn’t even sold on their website, but other websites sell it for cheaper than I had paid for - because this is not the bag I ordered. When I contacted customer service, they told me my only option was to return it for a refund and then repurchase the item - however they can not guarantee that the correct item will be sent next time either. This isn’t a shirt or candy. This is a luxury leather good. Why can’t they guarantee I will receive what I already paid for?

I am a decades-long customer of Neiman Marcus and have just decided never to again purchase from them online. They now use CapitalOne as their credit card financing partner and if you have to return something via mail the process is convoluted with hidden fees. I called to make sure I was doing everything properly and spent over an hour being transferred between NM and CapitalOne customer service. I was told by CapitalOne that even though I had already started the return process through the mail, I would need to pay the minimum on my credit card for the purchase. And, it would take up to two weeks or more for the return to be processed at which point I would have to call back (spend another hour on the phone) and request a refund check be mailed to me (which would take at least another ten days).

Jill was the kindest and funniest salesperson at Neiman's. She had me laughing all the way out the door!!!! 5☆☆☆☆☆ are not enough!!! Love your presence and our conversations on the escalator. Felt safe and ❤️.

Purchased a dress. Arrived late. Shipped back return. They claim tag was missing. Box was opened to put in return lable. Never refunded me my money. Claims they shipped it back. Never recieved. Spoke to Customer service rep and it was all spit back like it was read off a sheet. Requested a supervisor and repeated same read off. They put me to collection... ruined my credit... stay away!!!! They have worst customer service and scam you with refunds!!!!

I am writing to express my profound disappointment with Neiman Marcus's customer service regarding a dress ordered for a special event. From January 27th, I experienced multiple disconnections—three times, to be exact—when attempting to inquire about my order. I was met with a dismissive attitude. Throughout this ordeal, no one demonstrated empathy or provided a reasonable explanation or process for investigating my missing package; the concept of an investigation was only mentioned in today's conversation. This experience has left me utterly disgusted, relegating Neiman Marcus to an unreliable category for services they were once celebrated for. I demand an immediate refund, processed with the same urgency with which the funds were taken from my credit card. How will Neiman Marcus intend to address this issue to provide a satisfactory resolution?

I had a suit Zegna, milano. The pants was looking old and I wanna purchase a new one. But they told me that I can not buy separately. So, I had to purchased a suit from Neiman Marcus internet site. Suit came to the store. They let me know and made alterations. When it’s ready they called me. When I went to the home I was surprised because that was not same style and not same for the older one.

Terrible customer service. Ordered items from them never received items. Customer service agreed that I never received items then said I had to file a claim which takes a week. Then have to wait on an investigation to decide if they are gonna refund me my money back for an item that you telling me you see I never received.

Dear Nokwanda and Neiman Marcus Management Team, I am writing to address a matter of great concern regarding an order I recently received. I believe the handling of this situation has been both unprofessional and unethical, and I am requesting an immediate refund for the incorrect shipment. First, the boots I received were mismatched—an error that should never have occurred. Second, my payment was processed instantly at the time of purchase, yet I am now being told that it will take 10-14 days to process my refund after returning the boots. This delay is unacceptable, especially given that the boots will arrive back at your facility on Monday, December 23rd.