Neiman Marcus

So basically he could have gave my package to anyone in my building including visitors, mark my package delivered and that's that. Brenda is the manager of the escalation department who told me if FedEx says it's delivered they can't do anything yet they refuse to show me a signature or proof. Now I’m out of $1000 and my merchandise and their answer to me was they can't do anything!

Neiman Marcus has proven three times now that they’d rather lose a customer rather than fixing the issue especially after it was proven that all my info is correct my hearing it from my bank. This whole situation has caused an extreme amount of frustration for me-not to mention a year ago my partner tried to order a pair of shoes for me and the same thing happened four times. I let it go then being naive and thinking it was something my partner was doing wrong. Guess I owe them an apology now that it’s happening to me with a completely different order, name, credit card and billing address than theirs.

After reevaluating the constant calls with managers from neiman Marcus I’m beginning to think that this is an inventory issue. You can’t proceed to take money out of a customers account and then say “we can’t verify your info” once the money comes out FYI: IT'S VERIFIED! I think neiman Marcus false advertises and makes FALSE statements. I think that instead of saying that they realized they don’t have the item in my size in stock, they’ve been deducting the funds from my account, realizing they don’t have the item, then sending out a false email and saying they can’t verify my card info and therefore the order was cancelled. Quite interesting isn’t it...however I have enlisted the help of my bank and another shoe lover where we will attempt to purchase the exact same shoe. We shall see if their order gets canceled as well.

Neiman Marcus has a glitch in their system that they won’t acknowledge, they’d rather accuse customers of providing inaccurate account information instead of owning up and admitting there is something wrong on their end. Over the past three days neiman Marcus has been deducting money from my account, putting it back, putting it on hold and all over again. I’ve been so stressed out and frustrated with neiman Marcus I will mark it on the wall to NEVER ever purchase from them again. Whether in store or online. I will be sure to spread the word about this incident to many others and post this review on as MANY WEBSITES AS I CAN. Thanks for nothing “NEIMAN MARCUS”

I didn’t ask for a name of who gave me misleading information but few months later this item is like $1000 off and when I called and asked why I was lied to and they explained that this item gets marked down when the vendor of the item marks the price on sale which I wasn’t told about so I filed complaint and was declined a price match or any kind of compensation for this issue, this is horrible way of treating a customers. It took them 5 days to respond to my complaint on top of all and was told it would take 24 to 48 hours to hear back from them. Neiman Marcus enjoy your sneaky earned $$ because I’ll never purchase from you again. And do not recommend purchasing from Neiman Marcus. I’ll be better off using Net-A-Porter instead.

Just hours after my order, I checked the shirt again. It was now longer an extra 25% percent off, but magically Neiman Marcus had several of this shirts available in the original size I had requested. The same size in the cancelled order! Amazing how multiple shirts became available when the store was closed across the country.

I called customer service the next morning after again confirming that they had multiple shirts in my preferred size still available. My smaller shirt order had already been processed and that shirt was allegedly on its way. Customer service had no answer and was evasive when I first asked them what was going on. Not particularly helpful, though they were willing to create a third order for the shirt in the original size. Great now I have to buy 2 shirts! This seems like a bait and switch to me. I don't think Neiman Marcus puts the whole inventory of a clothing item on sale. That said, why tell me it is available, then cancel the order 12 hours later, and then shortly after, list it in stock again? Not right.

Ok, so I'm going to spend $3500 for an item that doesn't even have a guaranteed ship date from YOUR vendor? There is no guarantee that I even receive this item within like, 3 months, 6 months, 12 months? I really would not care if they told me it would be July or August, but to not even know when I'm going to definitively receive the item? This is asinine. I cancelled my order. At least I can self soothe by reminding myself they filed for bankruptcy last year.

One time I made a return by mail and it was sent back to me with the box opened and my merchandise hanging out. I re-taped it and sent it back. If they were implying they received the box that way why on earth would they not at least tape it before sending it back to me? If the items had been lost I would have been liable. They also complained to me once that I was paying my bill in cash.

At that point I definitely took off my mask in is entirety with my eye tearing up, to walk out of the store. I cannot wear masks too tight because I start to hyperventilate when forced to wear while doing any type of movement or talking. I carry an inhaler, at times I have to walk outside to use it suffering from symptoms due to a lack of oxygen intake. All customers shopping in person are perfectly aware of the one year pandemic and have moved past the restrictions. We are the people keeping Mike and all other employees in business and deserve better. This was a horrible experience a form of bullying as he was a man much bigger than I was and felt he took advantage of that.

I have been many times shopping in Neiman's and keep coming back because everyone in your store have always shown value for their customers and treat us with the utmost respect, Saturday, March 13, 2021 that was not the case. There is absolute not one study validating facial covering reduce the spread, unfortunately the media is ensuring those people are silenced. According to the CDC, Emerging Infectious Diseases, Volume 26, Number 5 one of the many published studies on Personal Protective and Environmental Measures concluded, face masks did not support a substantial effect on transmission of the virus. In Florida, our Governor Ron DeSantis has lifted the mandatory mask requirement for a reason, business are free to require it if they want to but I do not agree with customers being subject to bullying from any employee.