Neiman Marcus Reviews

I made a purchase from Neiman Marcus earlier this year specifically because of a promotional gift card offer — and never received the card, any instructions, or even a notification that it had been issued. By the time I followed up, I was told it had expired and that the 30-day reissue window had passed — something I had absolutely no idea about, since I never received the original email to begin with.

Never shop from this company. I ordered 1 $148 bottle of perfume for my wife's birthday on-line. In the process of ordering, after all the info was put in, the site froze. I rebooted the site and went to my account, and it showed no pending orders. So I ordered again, this time it seemed to work. I went to the pending orders and to my horror saw 2 orders. I immediately called the company to cancel. I was told I was too late to cancel and to return one when I got it. I did that, and a month later had the perfume returned to me as "Not returnable." It was unopened and still wrapped in plastic. This is not a reputable way to do business..

As a long-time and loyal customer of Neiman Marcus, this is not the kind of review I ever wanted to leave—but I feel it is necessary to share my recent experience in the hope that the company will take this feedback seriously and improve its customer service and return process. On May 14, 2025, I received a Prada MP Denim Bucket Hat (Size M) that I ordered online from Neiman Marcus. While the same item was available at Saks Fifth Avenue, Prada, and other retailers, I deliberately chose Neiman Marcus out of loyalty and long-standing trust. However, upon opening the package, I was extremely disappointed. The actual product did not match the image shown on the website—the denim looked faded and dirty, resembling an old rag cleaned with grime and oil. It was certainly not worth the $856.61 (including tax) I paid.

If I could give them less than zero stars, I would. This has been one of the worst customer service experiences I’ve ever had. None of the issues I raised were properly addressed—they just kept blaming everything on their “internal process.” Instead of helping, they pointed fingers at the customer. I encountered poor treatment both at the local store and through corporate. We won’t be doing any business with them again. I strongly encourage others to be cautious before dealing with this company.

NEIMAN MARCUS has discriminated me and profiled me when I went in the store to make a return. The cashier just grabbed my item barely acknowledged me and processed my return, when I asked about my refund she said I’ll get it in the form of payment I made. I said I paid with $100 with gift card and rest in credit card which I had earned as reward/promotion for purchase made prior month before. Cashier said, "You’ll get refund in form of payment made." I found odd but did not want to question her again and complied. This was right before Christmas 2024. I am still waiting for my refund.

Neiman Marcus is not a high-end store and I wish I had known about their 30-day return policy on all merchandise. However, NM will make a one-time courtesy only if you are lucky to get through to a supervisor. I regretted ever being an account holder with NM. What happened to an invoice accompanied with your merchandise stating 30 DAYS RETURN POLICY? The rep I spoke with was reading a script and repenting the same over and over. I am disappointed with NM and I wouldn't be surprised if the store is going out of business. Oh well, I am stuck with merchandise that is useless 🙃 A hard lesson learned 😅

I have been a loyal customer to Neiman Marcus for over 20 years. I will NEVER PURCHASE AGAIN FROM NEIMAN MARCUS. FIRST, I ordered two luxury pins/brooches for my Mom and my Aunt. These were to be Easter gifts. These were both purchased on 3/3/25. Second, nowhere in writing on the online purchase did the item say that it would not be shipped until 3/31/2025. Third, the first luxury item from Neiman arrived in a trash looking box, no tissue, no item box….Just like an item from a cheap amazon purchase. Now…we all know Neiman means, care of goods and presentation…Well not anymore. The customer care is indicative of the trash shipping/prep.

I ordered a Strathberry mini tote in grained calf skin, as that’s the only option on the Neiman Marcus website. My order came today and they sent the bag in lizard. It looks used and gross. The lizard skin texture of the bag has strange marks and lines in the leather, the hardware is scratched. This “lizard tote” isn’t even sold on their website, but other websites sell it for cheaper than I had paid for - because this is not the bag I ordered. When I contacted customer service, they told me my only option was to return it for a refund and then repurchase the item - however they can not guarantee that the correct item will be sent next time either. This isn’t a shirt or candy. This is a luxury leather good. Why can’t they guarantee I will receive what I already paid for?

I am a decades-long customer of Neiman Marcus and have just decided never to again purchase from them online. They now use CapitalOne as their credit card financing partner and if you have to return something via mail the process is convoluted with hidden fees. I called to make sure I was doing everything properly and spent over an hour being transferred between NM and CapitalOne customer service. I was told by CapitalOne that even though I had already started the return process through the mail, I would need to pay the minimum on my credit card for the purchase. And, it would take up to two weeks or more for the return to be processed at which point I would have to call back (spend another hour on the phone) and request a refund check be mailed to me (which would take at least another ten days).

Jill was the kindest and funniest salesperson at Neiman's. She had me laughing all the way out the door!!!! 5☆☆☆☆☆ are not enough!!! Love your presence and our conversations on the escalator. Felt safe and ❤️.