Neiman Marcus

On 1/3/2019 I purchased a pocketbook, the online special at the time was spend 2000 and get a 300 promotional gift card to use at Neiman Marcus. Now it is 5/8/2019 and I have yet to receive anything. I have contacted my sales person and she basically told me I was ** OUT OF LUCK. Her name is MARY **! THEY ARE REFUSING TO HONOR IT. I HAVE PROOF ON A RECEIPT AND EVERYTHING!!!

I was followed around the entire store as well as singled out, the employees were very rude and I felt very uncomfortable! My daughter bought me Fendi slides for my birthday, I was returning them because they were men and too big. The employees treated me as if I stole them! I will never buy anything from this store again.

If I could rate their service I would do 0 stars, why in the world would you keep charging the card until the item is delivered every 7 days. Is it our fault it’s taking a month or two months to deliver. I purchased 6500$ of furniture which ended up saying the delivery will be in 2 months after I purchased the items. They keep charging me 6500 every seven days as preauthorization which my bank drops in ten days... You better have a good credit limit or else you basically won’t be able to use your credit card until the item is shipped. Now every seven days I have 6500 being charged and my available balance to use is maxed out. It does drop on the 11th day from my credit card company but then there is already two previous ones preauthorized. So all in all I don’t have a card until these items are shipped. Horrible customer service and insane policy.

I ordered sandals online and they appeared as (in stock) in the size I wanted. I purchased on my Neiman's cc & one week later I received an email for my {immediate action required} to a.) cancel the item, b.) wait 3 months from the date I purchased or c.) wait indefinitely! Wow! LOL!! The money was taken out of my Neiman's cc and no refund was issued. When I called twice I was transferred each time I was on hold for over an hour. Bottom line I was transferred several times with no help. What a joke. I’m done with this store. This isn’t the first time either.. I never write reviews either I’m just so over this awful customer service.

I just had the worst customer service experience with Neiman Marcus. I talked to three different agents via online chat. They are all bullies. For example, when Ricardo **, one of the agent, did not feel like answering the questions anymore, he simply just dropped the conversation and left my questions to another agent. I had to explain the whole situation to another agent again.

Truly disappointed and very upset at NM. Here is why? I purchased a YSL bag and decided to take advantage of the gift card promo instead of going to the boutique. I figured, getting a GC is worth than getting a box and better purchase experience. Well, lo and behold it's not been 4 months and still no gift card! The worst part is having to waste my time chasing after a gift card that was owed to me!! SO BEWARE people, while a gift card is not chasing after it is not worth it. IT'S A SCAM!!! Btw, you can't speak to anyone in that department either. Customer service just keep saying they will inform that department!!! I am closing my NM card and will never shop there again. I also tell my friends and people that gift card promo is a sham!!!

I recently purchased three different shades of eye shadows online along with other items, and they messed up on the colors. I went to the store, and a very snooty sales lady sent me to customer service for a return. The customer service person had to call in to do the return because it was purchased with a gift card. Well, the customer service did a return by MANUALLY placing the credit amount on a physical gift card then ordered the correct with the physical gift card. This was done over the phone with a computer in front of them. DUMBEST procedure I have ever experienced. BTW, they sent the wrong shade again.

Ordered a Jovani dress for prom, paid $660. When the dress came it was a completely different dress. When I looked online the dress they sent me was $485 so they purposely changed tags. The dress I wanted was sold out in my size and they did nothing to compensate for me not getting the dress I wanted for my prom. So surprised that this is Neiman Marcus a supposed upscale store. Then to come on here and see so many bad reviews.... I won't be ordering from them again.

Beware that Neiman Marcus will take forever to refund you for an online return! I purchased a dress during a Last Call promotion. It didn't fit so I immediately returned it. I received an email a 10 days later that they received the return and will be processing my refund. They CHARGED me $9.95 for the return shipping that day, but no refund. It is now 12 days later and no refund. I've had to open a charge back claim to get my money back, calls to NM customer service resulted in them telling me just to wait. Absolutely ridiculous! In this day and age, online service should be seamless. I also find it ridiculous that they charge such high rates for shipping and return shipping. Never shopping with them again!

The people that work here are rude and pushy. For the amount anyone spends here, it's disappointing to feel stressed out after being in the store. Furthermore, the return policy is garbage. I bought a foundation in the wrong color and there is no way to even swap it out. They only accept unused products so they can resell it so be careful at the makeup counter. I would honestly avoid this place there are better stores.

My elder sister & I both placed our own order on different day but during Neiman Marcus Nov. 2018 GC EVENT. I spent $3200 & she spent over $3000 as well qualifying $750 Gift Card each order. We were supposed to get the GC not later than the end of Jan... but not received. Then we both contact NM Customer Srvc. & was told ONLY one order qualified for the GC promotion. They won’t issue another one for my sister because we live in the same house, same address… Was told it’s NM policy. Excuse me? What’s the issue for different person, different payment card!

I ordered a women's pyjama set for my elderly mother for $189.67 plus taxes and shipping = $259.30. An expensive purchase for my family. I received the wrong item (dressing gown, not pyjamas), with a swing tag advertising a lower price. I've contacted Neiman Marcus three times over two weeks asking for assistance to return the item (it can't be returned without a specific a Return Merchandise Authorisation form which only they can provide.) No response from Neiman Marcus. I'll keep trying but I would never purchase from them again. Their customer experience is appalling. They have my money and I have been ripped off.

I will return later in week to relay the details of my experience with Neiman Marcus (NM). For now, I seriously cannot in good conscience let another minute go by that I can exercise my duty to assist others via this site in hopes of preventing another potential customer from having to endure what I have over the past week in dealing with NM — during multiple botched transactions involving me having to LITERALLY spend three entire hours in online chat sessions with unbelievably incompetent, inept, inadequately trained & apathetic customer service representatives (CSR’s) — despite repeatedly, politely but but firmly —requesting to speak immediately to a supervisor — & having spent over fifteen hundred dollars ($1,500+). One CSR even went so far as to intentionally delete portions of our chat transcript in a covert effort to make our conversation appear differently than it had in actuality.

I received this item which Neiman representative said is only at their store, but they wouldn't give a a store credit without a receipt. They said I should contact the giver and get one. I asked for the Store manager who said "the computer system doesn't allow for entries like that"... We ALL know that as a manager, especially a store manager, he could of done it. He choose not to and gave me a hard time for the $80 credit. I said I'd shop right then, but he stuck to his guns. Now I know why the store is empty and people refer to this store as "needless markup". I donated the gift and will spread the word for everyone to NOT shop there.

I purchased a pair of Cole Haan boots (over $100, not cheap) and within two months, a bolt of some sort starting coming into the interior of the heel. It makes it impossible to wear the boots as one side is very uncomfortable and hurts. I contacted the store and they said they could not do anything about it, (fix or replace) 30 days after purchase. Terrible customer service.

Neiman's Bergdorf Goodman store sold my wife a fake Fendi handbag, we are working with Fendi to resolve the issue but the people at Bergdorf Goodman are ignoring both me and the representatives of Fendi. Be wary of the good sold by Bergdorf Goodman.

I bought a Bally pair of shoes and they got unstitched the first time I used them. I called CS to ask them about what I can do. They told me, "Bring them to the store because you bought them on February 17, 2020". I proceed to drive to Galleria Mall NM on Fort Lauderdale. At my surprise the employee told me "We don't receive that back". I ask her to contact CS and when she call we wait 28 minutes and then needed to ask for a supervisor. At the end I never resolve the issue and $428.00 dollars were going to the garbage. PLEASE AVOID NEIMAN MARCUS. THERE MORE STORE WITH SAME BRANDS AND REALLY GOOD CS.

Purchased 4 bath towels online from Neiman Marcus during holiday season 2018. Upon receiving the towels washed them according to the instructions. Upon removing from the washer, all 4 towels were defective - fraying and threads undone. Contacted Neiman Marcus about experience and requested refund and return. During holidays Neiman's stated they had extended return time window, and we were well within the timeframe. Contacted customer service and rep apologized and accepted the return and provide a return authorization. Today we receive the towels back with a typewritten letter stating that they were now refusing the return. Stupid retailer, no accountability or responsibility and never cared about their customers or providing top quality products. Will never shop here ever again. Been a long term customer 15+ years.

Reason for the complaint: items bought during promotion period which were entitled to pre-set amount of gift cards have yet to come after 3 and half months. Reason for the mistake: one of the qualified items was EXCHANGED at local store. Verification of such a measure was consented by online and in-store reps confirming no impact will be on gift cards prior to the exchange was made (since I saw this coming).

Dishonest sale representatives, do not provide samples to try, rude operation manager and take advantage of customer. The worst experience and quality. Rude attitude and dishonest sales do not inform re return policy.

Complaint Type: Refund / Exchange Issues. Description of Complaint: I have been a customer of Neiman Marcus for about 15 year or more. This is the first time I express my deep disappointment and dissatisfaction with firstly customer service at the cosmetic counter and secondly about handling my complaint by store manager. This is the summary of what happened. On 1/22/19 I stopped by at NM Paramus NJ store to get a sample of the expensive perfume by Tom Ford. The sales associate couldn’t provide me with such and I ended up buying a full small bottle of the perfume as a gift to a person. 2 days later I came back to the store with the intention to return or exchange a perfume since the person who I gifted it to didn’t like it.

I recently bought a Creed perfume and wanted to sample some other scent. I waited at the counter for 10 mins before the salesperson showed up. When I asked if I could have some sample, the sales lady - Mary gave me a big fuss how the sample perfume they have are running low on stock and how she have to spray into the bottle then uttered “you can only pick two”. I was shocked being treated this way. Shopping at NM Palo Alto is a mistake. I’ll stick with Nordstrom in future.

I ordered a Jimmy Choo shoes online after Thanksgiving. I received a used pair of shoes. Bottom dirty and one of the shoes with no paper inside to keep the form of the shoe. I didn't return it because they don't have my size anymore. Ordered the shoe for my wedding in June. For the price I paid it is not right that Neiman Marcus is not paying attention to what they are sending to customers. I will never order online again. Terrible.

Buscemi Men's 100mm High-Top Sneakers, Red. BEWARE. WILL NOT HONOR ONLINE ORDERS! OR DO ANYTHING FOR YOU! Ordered online, they are all out of the sneaker from 4 days after the order. They did not send me anything or honor my order! No gift card just 10% off of 850 dollar sneakers well done! I got such a good deal. They canceled my order! I'll never shop here again.

The General manager Tracey ** went above and beyond to make my Christmas shopping simply perfect. I definitely will recommend the store from Sawgrass Mall to everyone I know. Thank you for bringing my smile back and making me feel again the Christmas spirit.

I bought two dresses for my daughters at the Phoenix Neiman Marcus on 12/15/2018 in the Dress Dept. One dress was $247.00 and the other dress was $200.00. I happened to be back there on 12/21/2018 & saw that the $247.00 dress was marked down online to $185. I had my receipt & it was less than a week. Julie the manager from the dress Dept was called out & said to me she would not honor the price adjustment because it was on sale already. I had bought 3 other dresses that same day besides these two dresses. I said, "Well I can just return the dress & rebuy it online." She said “Well if you want to bother to do that & buy it online I can’t stop you.“ I will NEVER buy anything at this store again the way she spoke to me. I found her remarks to be condescending and rude. Honestly NM can’t afford to give a $61.75 price adjustment?

Ordered a pair of UGG gloves as a gift with their "promised" next day delivery. FedEx did not deliver them the next day and I was told If I wanted them sooner than Christmas Eve would have to get them myself from FedEx. I called the store and was told there was nothing they could do. The supervisor was rude and simply stated there was nothing she could do. I asked how was that when they do most millions of dollars in business with this company. It was not even troublesome to them that they use a company that in my experience have had multiple problems with. They use this company and promote free overnight shipping to get you to buy things from them and they do not care at all that this is not the case and offer nothing for your trouble. Stay away from this company and from any company that uses FedEx.

I applied for the Neiman Marcus credit card and went through all the criteria to get approved by the bank. When I received my card I went and made a purchase for Christmas. Their customer service is horrible. They would not put the order through saying I had to submit a pay stub and picture ID. I had no problem sending over a picture ID but a pay stub really. I was approved based on my credit and now I can’t use it because they decided I needed to send a pay stub. As I told them they are racial profiling because I’m middle eastern and not one of the rich and famous. Terrible company and this is the first of many complaints I intend to make.

We have been credit card NM customers for decades. We don't use the card hardly anymore due to the interest rate as of December, 2018 for 25.99%!! Our credit is excellent so why such a high rate? If we shop there at all we'll use a different cc card, it goes without saying. It's not even worth the time to call and request a lower percentage; it's that aggravating. Their point system has also declined over the years. So much different than Nordstrom.

Neiman Marcus accepts returns but fails on customer service when it comes to shipping and keeping your money tied up for weeks. I shipped my return to the company late November from Colorado. It was received, according to tracking information, in Grapevine, Texas where it has sat for 10 days and counting. No information, updates or money back. Absolutely horrendous experience when compared to Amazon (refund as soon as the item is scanned by the post office). Neiman uses a cut rate shipping company with the WORST reviews called Newgistics. This company doesn't care about customers of their retail clients as it does not have a phone system that will actually connect you with a Customer Service rep. I am really aggravated and HATE Neiman Marcus. Great strategy: screw your customer and give them no information about the refund.