Neiman Marcus Reviews

  • 4,680,612 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Neiman Marcus

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Neiman Marcus has delivered retail experiences through its chain of department stores since 1907. Offering fashion, accessories, beauty products and home decor, the company supplies designer brands and exclusive collections. Neiman Marcus provides personalized services, including personal shopping, styling consultations and beauty treatments.

Pros
  • Excellent customer service experience
  • High-quality product offerings
Cons
  • Frequent order processing delays
  • Inconsistent online shopping experience

Shop with confidence

Compare with top companies

Neiman Marcus Reviews

Filter by Rating

  • (11)
  • (3)
  • (16)
  • (286)

Popular Mentions

    How do I know I can trust these reviews about Neiman Marcus?
    • 4,680,612 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Neiman Marcus?
    • 4,680,612 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2025

    I made a purchase from Neiman Marcus earlier this year specifically because of a promotional gift card offer — and never received the card, any instructions, or even a notification that it had been issued. By the time I followed up, I was told it had expired and that the 30-day reissue window had passed — something I had absolutely no idea about, since I never received the original email to begin with.

    I called customer service just trying to confirm whether the email was actually sent or if it had somehow been overlooked. What I got instead was an unacceptable and unprofessional experience, especially with Jenny in the gift card department, who accused me of not understanding how email works and implied I had settings that automatically delete messages (I do not). I work in a customer-facing role myself and found her tone condescending and dismissive — the kind of attitude that escalates rather than resolves.

    When I politely asked to speak to someone else, I was told “no,” and that her team of 15 was “the best of the best” and would all say the same thing. That level of defensiveness — rather than listening — was shocking coming from a luxury retailer. I did call back and spoke to other reps who were respectful and professional, but ultimately the answer I received was: “It is what it is.” No resolution, no willingness to look deeper, and no option to escalate to someone who could actually help. I’m not someone who writes reviews often, but the combination of poor communication and outright rude service — especially from someone representing the gift card department — was enough for me to speak up. Neiman Marcus can and should do better.

    Thanks for your vote!

    Reviewed June 15, 2025

    Never shop from this company. I ordered 1 $148 bottle of perfume for my wife's birthday on-line. In the process of ordering, after all the info was put in, the site froze. I rebooted the site and went to my account, and it showed no pending orders. So I ordered again, this time it seemed to work. I went to the pending orders and to my horror saw 2 orders. I immediately called the company to cancel. I was told I was too late to cancel and to return one when I got it. I did that, and a month later had the perfume returned to me as "Not returnable." It was unopened and still wrapped in plastic. This is not a reputable way to do business..

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Retail Stores and Shopping delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServicePrice

      Reviewed June 5, 2025

      As a long-time and loyal customer of Neiman Marcus, this is not the kind of review I ever wanted to leave—but I feel it is necessary to share my recent experience in the hope that the company will take this feedback seriously and improve its customer service and return process. On May 14, 2025, I received a Prada MP Denim Bucket Hat (Size M) that I ordered online from Neiman Marcus. While the same item was available at Saks Fifth Avenue, Prada, and other retailers, I deliberately chose Neiman Marcus out of loyalty and long-standing trust. However, upon opening the package, I was extremely disappointed. The actual product did not match the image shown on the website—the denim looked faded and dirty, resembling an old rag cleaned with grime and oil. It was certainly not worth the $856.61 (including tax) I paid.

      That same day, I took the hat to a Neiman Marcus store to return it, only to be told the return had to go back to the vendor, Prada, and could not be processed in-store. I immediately contacted customer service and was told I’d receive a FedEx return label—but after multiple calls and four days of waiting, I still received nothing. Eventually, I was advised to use the return label that came with the product and ship it back via UPS, which I did on May 18, 2025.

      The tracking shows Prada received the item on May 27, yet as of June 5, 2025, I still have not received my refund. I’ve called customer service numerous times, and each time I’m told to wait a few more days. Not only has this been a nightmare, but I also have to explain my situation from scratch every single time I call—there’s no continuity or care.

      I do not write negative reviews lightly. I generally avoid returns unless absolutely necessary due to poor product quality or misrepresentation—but this experience has been extremely stressful and time-consuming. I love Neiman Marcus and want to continue shopping with the brand, but this process has left me frustrated and deeply disappointed.

      My requests:

      Please process my refund of $856.61 immediately.
      Reevaluate the return policy, especially allowing in-store returns for items fulfilled by vendors.
      Improve internal communication so customers don’t have to repeat their situation over and over.

      Provide more accountability and consistency in handling returns and customer concerns.

      I hope this review serves as constructive feedback for Neiman Marcus to improve. I sincerely want to continue being a loyal customer, but this experience has shaken my confidence.

      Sincerely,

      A Frustrated but Hopeful Customer

      Thanks for your vote!
      Customer ServiceStaff

      Reviewed May 30, 2025

      If I could give them less than zero stars, I would. This has been one of the worst customer service experiences I’ve ever had. None of the issues I raised were properly addressed—they just kept blaming everything on their “internal process.” Instead of helping, they pointed fingers at the customer. I encountered poor treatment both at the local store and through corporate. We won’t be doing any business with them again. I strongly encourage others to be cautious before dealing with this company.

      Thanks for your vote!
      Staff

      Reviewed April 12, 2025

      NEIMAN MARCUS has discriminated me and profiled me when I went in the store to make a return. The cashier just grabbed my item barely acknowledged me and processed my return, when I asked about my refund she said I’ll get it in the form of payment I made. I said I paid with $100 with gift card and rest in credit card which I had earned as reward/promotion for purchase made prior month before. Cashier said, "You’ll get refund in form of payment made." I found odd but did not want to question her again and complied. This was right before Christmas 2024. I am still waiting for my refund.

      First when I contacted them, they said they will Mail me a gift card in 2-4 weeks.. That didn’t happen. I contacted them again, they said they were sending me a check.. That never happened. Lastly they said my address was incorrect, funnier they said my address was missing a dash and therefore it must have been a mail issue. I am still waiting. NEIMAN Marcus management has not even contacted me. 0 stars but I had no choice I had to highlight at least one star.

      Thanks for your vote!
      Staff

      Reviewed March 20, 2025

      Neiman Marcus is not a high-end store and I wish I had known about their 30-day return policy on all merchandise. However, NM will make a one-time courtesy only if you are lucky to get through to a supervisor. I regretted ever being an account holder with NM. What happened to an invoice accompanied with your merchandise stating 30 DAYS RETURN POLICY? The rep I spoke with was reading a script and repenting the same over and over. I am disappointed with NM and I wouldn't be surprised if the store is going out of business. Oh well, I am stuck with merchandise that is useless 🙃 A hard lesson learned 😅

      Thanks for your vote!

      Reviewed March 17, 2025

      I have been a loyal customer to Neiman Marcus for over 20 years. I will NEVER PURCHASE AGAIN FROM NEIMAN MARCUS. FIRST, I ordered two luxury pins/brooches for my Mom and my Aunt. These were to be Easter gifts. These were both purchased on 3/3/25. Second, nowhere in writing on the online purchase did the item say that it would not be shipped until 3/31/2025. Third, the first luxury item from Neiman arrived in a trash looking box, no tissue, no item box….Just like an item from a cheap amazon purchase. Now…we all know Neiman means, care of goods and presentation…Well not anymore. The customer care is indicative of the trash shipping/prep.

      Fourth, my aunt has still not received her gift. After calling over 5 times and talking to a supervisor…I was told that it was not their fault. It could possibly ship on 3/31/25 or whenever because it was from a third party! Not a problem of Neiman Marcus….Basically just my own stupidity not knowing the fraud they now practice. Both pins represented a special time in my childhood when my mom and aunt always treated me with special gifts. Neiman Marcus is no longer special...Nor is the value of the products.

      Thanks for your vote!
      Verified purchase
      Customer ServiceSales & MarketingOnline & AppStaff

      Reviewed March 8, 2025

      I ordered a Strathberry mini tote in grained calf skin, as that’s the only option on the Neiman Marcus website. My order came today and they sent the bag in lizard. It looks used and gross. The lizard skin texture of the bag has strange marks and lines in the leather, the hardware is scratched. This “lizard tote” isn’t even sold on their website, but other websites sell it for cheaper than I had paid for - because this is not the bag I ordered. When I contacted customer service, they told me my only option was to return it for a refund and then repurchase the item - however they can not guarantee that the correct item will be sent next time either. This isn’t a shirt or candy. This is a luxury leather good. Why can’t they guarantee I will receive what I already paid for?

      If you see other reviews, this is quite common that they’ll send the wrong item, or used and damaged items. They will also claim people didn’t return their items within the timeframe and refuse giving money back when the issue is they give you a prepaid label for the cheapest slowest shipping. Neiman Marcus is running a scam and making a ton of money from people who think they are purchasing luxury goods. I’ve seen many reviews on Reddit and TikTok where people received counterfeit items like Tom Ford shoes or Loewe bags. These are all things retailing over 1k.

      Separately, the last time I dealt with a store employee over the phone to assist my mom with an exchange of a Moncler jacket I gifted her, the store employee couldn’t figure out how to give me a refund to purchase the item we were exchanging it for. She would call me to ask me to hold, then start yelling at me on the phone (when I didn’t even say anything to incite or provoke any kind of response - I was just waiting for her to figure out the return process) and she also hung up on me multiple times without any word, wasting my time and annoying everyone. The return process alone took over an hour. Neiman Marcus are scammers. Your employees are disrespectful and a disgrace to luxury brands, and the customer service is nonexistent.

      Thanks for your vote!
      Verified purchase
      Customer ServicePrice

      Reviewed Feb. 26, 2025

      I am a decades-long customer of Neiman Marcus and have just decided never to again purchase from them online. They now use CapitalOne as their credit card financing partner and if you have to return something via mail the process is convoluted with hidden fees. I called to make sure I was doing everything properly and spent over an hour being transferred between NM and CapitalOne customer service. I was told by CapitalOne that even though I had already started the return process through the mail, I would need to pay the minimum on my credit card for the purchase. And, it would take up to two weeks or more for the return to be processed at which point I would have to call back (spend another hour on the phone) and request a refund check be mailed to me (which would take at least another ten days).

      When I called, I was told I wouldn't get the full refund given that NM would charge me a fee for returning by mail (I wasn't told that the first time I called). I then called the NM complaint department and was told something completely different, but that I actually was being refunded less because of the original shipping costs. This is insane! They don't even give you free shipping for returns. I had to pay another $14 on top of everything to send the item back! The net is, they cost me $29 in lost shipping fees and some phony return charge. The one thing both CapitalOne (I'm also a customer of theirs!) and NM agreed on, is that I was at fault for the confusion and should have known about the costs. THIS IS A CAUTIONARY TALE -- do not order from Neiman Marcus online! Adding insult to injury, I paid extra to have the item express shipped, and it didn't arrive in the time they said it would. I wish I had read the other reviews on them before ordering online.

      Thanks for your vote!
      Staff

      Reviewed Feb. 22, 2025

      Jill was the kindest and funniest salesperson at Neiman's. She had me laughing all the way out the door!!!! 5☆☆☆☆☆ are not enough!!! Love your presence and our conversations on the escalator. Felt safe and ❤️.

      Thanks for your vote!
      Loading more reviews...

      Neiman Marcus Company Information

      Company Name:
      Neiman Marcus
      Website:
      www.neimanmarcus.com