Neiman Marcus Reviews

If I could give zero stars I would. It's the worst store ever in the world. I bought stuff and needed to ship it back and there was a hefty return fee. Nordstrom is much better. I don't plan on shopping here ever again. I've had to ship things to the UK before and that only costs 7 dollars but shipping things back to the US with this store costs 13 dollars? That's insane.

Attempted to return a birthday gift from my mother that was too small. Was refused a return onto a gift card and a cash refund was out of the question. The manager and supervisor acted in a very superior way treating me quite badly. In the end had to return the item to my mother's card so I received nothing for my birthday. After driving 3.5 hours, I found I was quite unwelcome. I will never shop there again. I do not recommend purchasing anything due to their non existent return policy.

If I could leave no stars I would. Between Neiman Marcus and the brand MZ Wallace I will never ever buy from Neiman's again. Bought a bag from MZ Wallace and in less than 2 months the bag is falling apart. MZ Wallace will not touch it because I bought it from a 3rd party seller and Neiman's only has a warranty for 30 days. I can return to Neiman's for them to look at bag. Not guarantee that they can fix and it takes about 4 to 6 weeks. This seems so unfair for a bag that was over $300. My suggestion do not buy from either vendor, ever!!! Should have bought from Nordstrom's!!

I am looking to sue this company for emotional distress I have placed over 10 orders ALL CANCELED!!!! I had an important meeting to attend once they claim that the order was canceled due to billing issues which was not true I contact Capital One and they assure me that everything came through correct that they don't know why they canceled it. I placed another order. That canceled it out again and said billing issue. Which was not true because I then again call my bank and this was not true. They cancel again for out of order items.

Purchased a pair of Fendi slides from Neiman Marcus KOP. The slides turned colors and are defective. The item was returned to the store prior to 30 days. The slides cost $1,190 and require a full refund. the store is giving a hard time with the refund. Bottom line, do not shop at Neiman Marcus KOP!!!

The tags on the items at the home department do not match the items. I went to purchase a gift yesterday (in person) and they were trying to overcharge me. The tag on the item I was purchasing was not the correct tag. I literally had to open the website and give them the item number to prove to them and I was correct! Didn’t even get an apology. I can only imagine what would have happened if I ended up paying the incorrect amount. The person I gifted the item to would have never been able to return or exchange it because they would have accused us of changing the tags! This is the second time I’ve encountered a similar issue and I must say it’s completely unacceptable! How can employees be so negligent. Be mindful of what you’re purchasing and make sure you’re paying the correct amount.

My husband ordered brand name crossbody bag for my birthday. We received in gee days a beautiful bag for more than $2000 WITHOUT any certificate or card!! I called to store right away. They said I have to bring the item back and make a return. My birthday was spoiled. Never buy anything expensive from this store!!

I purchased an item. After two weeks of going back and forth, they canceled my order. They said they had an issue with shipping. Apparently, while this was going on, the item became unavailable. Do not buy from this one-star-rated company.

Did not trust Neiman Marcus. I purchased Jude Frances Huggie earning online. I was sent Sydney Evan earrings which are smaller. I returned the earrings as the wrong ones were sent to me. Neiman Marcus returned my return accusing me of "switching" the earrings. After two months of emails, phone calls and filing a dispute with my NM credit card, Neiman Marcus will not take back their earrings as they are accusing me of theft. I am accusing them of "bait and switch."

My order is **. Stella MacCartney 80 mm Sneakelyse Alter Sporty. My wife had them for one week and the thong portion popped. They were worn once. I was told to return them which I did. They were received by NM on 7/18. I am still awaiting a refund. I was told by a Custy rep that they were reaching out to the vendor inquiring concerning a defect.