Neiman Marcus Reviews

Customer service was an excellent experience. Monica ** was highly professional and gave me great insight on what I needed. As soon as I walked into the store I was offered help without feeling overwhelmed. She took time to understand what I was looking for and knew what I needed. I will definitely seek her out again whenever I’m at the South Park Mall.

My husband and I would like to express our gratitude to Brandon (the taller one, I know there are 2 Brandons), who went the extra mile to help us get what we are looking for (style, size, etc). He was very patient and knowledgeable as well about his job. He made sure to get in touch to update of what is happening with our order. He made everything easy for us. Keep it up, Brandon! (I think his supervisor's name is Diane.)

I wanted to express my gratitude to Cara and her Wonderful Team for making my mother's birthday a magical and beautiful day. Cara is always going the extra mile to make sure that we feel welcomed and appreciated every time we come to her store... She is simply the best! Truly a great example of professionalism!!!

I had a wonderful experience at the Neiman Marcus store in Charlotte, NC. Thanks to Susan, a truly exceptional sales representative. She went above and beyond to help me find exactly what I needed. Her patience, attention to detail, and genuine care made the shopping experience smooth and enjoyable. I truly appreciate her dedication and outstanding customer service. She is a true asset to the store!

Neiman Marcus used to represent luxury and reliability. Unfortunately, my recent experience showed the exact opposite. Their online ordering process feels completely disconnected from any real accountability. When something goes wrong with delivery, you’re left dealing with a system that seems designed to deflect responsibility rather than resolve issues. There’s little sense of ownership over whether a package actually reaches the customer—and that’s a serious problem for a company operating at this price point.

Neiman Marcus the worst store in regard of refund. FedEx drop an empty package on my door. Tried to get money for something that I never received and on top I have still have to pay for. Very disappointed on the understanding. I’ll never will by spend my money on that store anymore.

This is the worst store on return policy. Bought a cologne. Didn’t meet the expectations. Returned within 30 days. Online reviews are mostly 1 Star ratings.. I don’t recommend this store to no one.. Wery disappointed.

I know this review won't impact them at all but I had to post about this somewhere. I ordered a dress from them and was sent the wrong size. Called customer service and they reordered in my size and issued me a return label. Today I received the 2nd order and it's the wrong size AGAIN. Now my size is sold out and I don't have a dress for this wedding.

I ordered perfume from them, they sent the samples and not my perfume. They told me they couldn’t do a refund. They are taking advantage of customers by not sending what was paid for. Beware they’ll take your money.

Several many years ago, I purchased cologne, Armani / Prive (club noir) .I paid over $300.00 for this cologne . I called to inquire of my free refills as per the agreement. The person I spoke with was rude and acted as if I was trying to pull a quick one. I will never shop at Neiman Marcus again. No way to treat a customer.