zulily

We are a small apparel business, based in North Carolina. We have been selling our products on Zulily.com for years. In a nutshell, orders were being fulfilled by Zulily, we were shipping them directly to Customers. Zulily stopped paying us starting in April 2023, but continued to take orders from Customers for our products on their website. In the summer of 2023, they announced they were selling to another Company. They still owe us for our products they sold through their platform from April 2023 - June 2023. I've tried calling their Corporate office, none of those phone numbers work anymore. I email them regularly with no response.

I ordered a robe for 27.00 and was supposed to have it divided into 3 Smart Pays. The first statement after purchase had the full amount charged. I paid it and thought it's done. Oh no, here's another bill for 16.66 for June and now another 16.66 for July. I called Zulily no help, called synchrony, they said Zulily bills them in a weird way and they can not tell what the charges are as they are not itemized. 4 hours later I had Trevor on the line from Synchrony and he saw what I saw and we contacted Zulily together. We spoke with the rep. She read off all charges and he said he could fix it. Once we were finished talking to the rep we were disconnected and he didn't call back even though I gave him my number in case we were disconnected. I have now submitted these charges as fraudulent to Synchrony and I do not know what will happen thereafter. NEVER USE ZULILY SMART PAY!

Don't buy if you're not sure on your size. I just wanted to exchange sizes because the outfit I bought was a size too smaller, I sent them my reasoning and even sent a picture showing them my issue. I called them and they told me it wasn't exchangeable or able to send it back for money back. So if You're not sure of your size don't bother looking for things in this site. Very disappointed.

I was to receive $130 in store credit within 1-2 hours. 5 days later, no credit. I was told it was a technical issue without any potential fix timelines. I was comped $10, like that's going to help. I've lost my money, my free shipping, all items on sale and no longer available. I've been hung up on, I've been Sasser by a floor manager and still no money, free shipping, compensation for my time and no fix date. Their corporate offices do not have a phone number or email. Smells like a total rip off to me. Never again. I've got $80 worth of items to return for store credit. Which I'll never see. Poor, poor business ethic.

Bait & switch on sizes with no refund! Sizes are 2-3x too small and based on small **. Then when you receive the item, the item is unwearable and Zulily does not offer exchanges. You will _not get a refund_ but store credit to again buy something that might not fit. Think twice about ordering from Zulily. This company used to have great products that fit about a decade ago - but not today.

Never again will I trust their clothing sizes. I purchased three women's T-shirts in size 4XL because I like my T-shirts loose and comfy. I have received one of the shirts so far. The others are still in shipment process. The one I received is way too small. It looks more like a woman's medium to large. I didn't even bother trying it on because I knew it wouldn't fit. I typically wear 2X to 3X plus sizes. I don't know where they get their clothes from. I am assuming China because of the size discrepancy and Chinese made clothing tends to fit smaller than American sizes.

Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!

I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.

I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,

So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.