zulilyConsumerAffairs Unaccredited Brand
I have ordered 3 tops from Zulilly over the past 3 months. Have not received any product and have had no response from them. They have charged my account for the products. I want to cancel my orders and receive a refund.
BEWARE!!! They just can't get the orders right. It's either the shoe sizes are sent incorrectly, or items not available leading them to cancel part of the order (but still collect their "nice" shipping charge, or the LONG delivery of the order, you just never know what it will be... etc. I guess if you don't care what you get, then they're great! Just a poor execution of their orders! Can't be trusted and falsely claim their low prices because they stick you with a "nice" shipping charge. Advertised TumbleWear gymnastics shorts for girls. Purchased 2, thinking it was a best deal, but turns out they are only sending 1 pair (plus a shipping cost as much as the shorts). Double paid for that one pair I'm getting!!! What a great deal Zulily!!!
Don't appreciate no company follow up. Shows that this company does not care about their customers service or otherwise. Nowhere on their site to write a review. I ordered 3 tops. Not the greatest quality. And sketchier return policy at best. May a more to return then the item cost. I don't shop stores with final sale policies. I find this no different. Won't shop this site again.
I ordered two lamps over $100.00 each and in the description it stated how they connected, but when received them they were hardwired and didn't have the outlet as stated. I asked for an RMA and was told they would offer me a $10 credit. Really?! I now have $200 worth of lamps that won't work in the room I ordered them for. I work for Tesla, a 34,000 employee company and will be speaking loud and proud of how they dissed me on our internal shopping network.
I've ordered from Zulily several times. However, the last couple of times, the quality of the products was extremely poor. I tried to initiate a return on a badly made black suede heel and was going to be charged over half of what the shoe cost to return. So that was a cost I just absorbed. I have order women's tops and two of them were not closely small but unreasonably small as for a child and they weren't returnable. The return costs would have been more than the items anyway. It's just simply a hit-or-miss site and for the most part too risky to keep buying from them. Aside from taking enormous times to deliver products, you'll lose any discount from not being able to use products simply because it's too expensive to return "IF, they qualify for returns". Just horrible.
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I have had no issues with this site. They did send me out a shirt instead of the pants I ordered and they gave me a credit and told me to keep the shirt. They will tell you what the material is and the sizing is American.
Every time I order from here it’s a horrible experience! I always wait awhile thinking it’ll be better and it’s not. The clothes are not like they show you in the pics and shipping is so high you don’t get any money back. It’s a ripoff and not worth it.
Bought some Lucky Brand black booties for only $40 and DSW had them for $70! Ordered them Tuesday evening and by Thursday morning they were here! Wow. Fast service. I am so happy with them. I will definitely be ordering from Zulily again! I'm a happy customer! Love my shoes too! Thank you Zulily.
If you find items on Zulily that you like, research them thoroughly on Amazon and eBay and anywhere else you may find them. Read all the Amazon reviews you can tolerate, and on Amazon ask questions of the previous purchasers, I have found this to be a most helpful feature. Check the prices carefully also. Something that seems like a good price on zulily may not really be such once you figure in the shipping costs, the long delays (and possible cancellation), and the impossibility of returning.
I have received some very good and some very bad items from zulily. Shipping for the most part takes a long time, even if it is advertised that something can ship out the very next morning or is guaranteed to arrive by Christmas, it just doesn’t happen. I understand that items are often shipped directly from China but for a pair of leggings to take two months to arrive is ridiculous. Amazon sells items that are shipped from China that take a month to arrive - and most of those can be returned if necessary.
Zulily has no return policy. If something doesn’t fit due to no fault of your own, is junk, you don’t like it, or for any reason, you’re stuck with it. Received a so-called 6-piece decorative pillows/comforter set that was so pathetic I wouldn’t have given it to the dogs, there was virtually no padding in the decorative pillows or comforter, and the bed skirt was missing. Raised a stink and was able to return it but had to pay shipping and restocking. Have never received a complete set of anything - not dish towels, granola, plant seeds... packing list always says “set of” but I have never received a full set of anything. In some cases they have re-sent me the “set” but again I received exactly quantity 1 of product and by no means a set of anything.
Every refund you get is a store refund. So you get stuck purchasing more items from a store you may have lost faith in. Known name brand items can be completely satisfactory. I have purchased furniture and refurbished tech products and they have been of good quality and perfectly usable and completely satisfactory.
Zulily has very talented photographers. I have received items that actually look like the photographs, but the quality of the actual items was just sorely lacking. Clothing is often the worst culprit. Adding my voice to the complaints about clothing sizing - there is no rhyme, reason, or consistency to sizing. Same brand, same style, one item may fit and the others be way off.
Material is all too often quite unpleasant, completely synthetic and cut so it stretches uncomfortably. Sometimes the colors are so off one wonders what, if anything, the advertisement writer was thinking. Every pair of shoes I have purchased has been hard uncomfortable plastic, even those described and advertised as leather, and sizing has been quite off here also. Every pair of shoes purchased from zulily has gone to charity unworn in the boxes they came in. And frankly, poor quality shoes - or clothes - do not really help charity or folks who need charity either, just give some real money.
Jewelry items just look and feel junky. A bracelet with a tag on it stating “genuine leather” smelled like rubber cement and nothing at all like leather, and certainly did not look like leather. I was too embarrassed to gift any of the jewelry items I had purchased as gifts. I would leave four stars for this company due to the good products I have received from them, and zero stars for the poor quality items, poor service, and just subpar everything else about them. So I guess that boils down to two stars. In all honesty I would suggest you find the stuff you may like elsewhere. I have long since removed my CC information, deleted the app, and closed my account. Often zulily gives you very cool ideas, but really, you can find the stuff elsewhere.
Zulily is a site that cheats customers. Always look for the item you like on Zulily at Amazon, eBay, or another site you know has decent prices. Zulily marks up the costs four to five times as much as eBay. Saw a purse charm I loved one day. Six bucks on Zulily and $1.74 on eBay. The exact same item. Remember, Zulily tacks on $5.99 for shipping as well. Turns your already inflated item to twice the price. In my cart, the total cost was nearly $13 after tax. It does not cost $5.99 to ship an item weighing less than an ounce. I bought the charm for $1.74, no tax and free shipping.
Many times designer cosmetics and perfumes on Zulily show an inflated retail price crossed out, then a "sale" price above that. Go to the actual designer's website. Many times, the designer doesn't even charge what Zulily claimed the retail cost was. It was inflated to make you think it was more expensive than it really is. Marshalls/TJ Maxx just got nailed in a class action lawsuit for the same deceitful practices.
Remember that "free shipping till midnight" sign you get after making a purchase? Not really. If you end up buying three more items, thinking you're getting free shipping, think again. Warehouses from all over ship to a Zulily building, where ALL of your items are shipped together anyways. Plus with inflated prices, you've paid top cost for everything. Nothing is ever free and that sign gets you to just spend more. Over the years, Zulily has had so many complaints from countless unhappy customers and the reviews or smarmy practices, never get any better. Take a look there if you must, but don't purchase it there, until you've done your homework and compared to other online sources.
I have been ordering from this company for several months now and never had a single problem. Orders were tunics, jewelry, shoes, and underwear. They would email me if/when the package would be a late arrival. Most came by regular mail within one week. I take a regular size - M (8-10). I will continue to order from Zulily. Oh, and the prices are awesome!
I've been ordering from Zulily for several years and EVERY time I've been disappointed! The sizes (no matter what you order) is not true to size! And when you return something, you will NOT receive a full refund! They even charge for a freakin' return label! I'm DONE with Zulily! They will not ever get another cent from me!
I ordered three items from this company online. It took about 4 weeks to have the items delivered. I didn't like the quality or the fit of the dresses I purchased so I went to return them. They charge you a $2. restocking fee per item and you have to pay shipping to return, which I expected. The thing I didn't expect was that they do NOT refund your money. They give you credit for their website for future orders. Needless to say, I will NOT utilize their website for future purchases ever again. Beware.
I have shopped this site for several years. I recently received an item that was not only way too small but the fabric was horrible. I requested a refund and found out that their return policy sucks!!! Not only did they say that the item should not have been worn but should still have the tags attached. Oh... And they're charging me $9 to return it! Will never ever shop with them again!
This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress and a board book for my son. The prices were half of what I could get them anywhere else. When my items arrived the skirt was ripping at the seams. I called immediately and a real person answered immediately. I loved the skirt and worried that it have to send it back and I wouldn't be able to get a new one due to limited stock. To my surprise, they not only refunded my item with my choice of store credit or how I originally paid, but they also gave me $10 in store credit on top of that. No returning hassle needed.
My issue was solved in less than 5 minutes and I couldn't be happier. People complaining about shipping times must not be reading their policy. They have to wait to the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places however this is not hidden from the customer and I knew before I had ordered. Besides the Rip in the skirt my items where exactly as I expected them to be and of great quality. I will definitely continue to shop with Zulily!
I ordered 2 tunics size 8-10. I have worn this size for many years and never had a problem until I ordered tunics from Zulily. It took 6 weeks to receive my order only to find the tunics were not sized correctly and the fabric was cheap and not as pictured. The tunics were more like a size 14-16, not a size 8-10. I contacted Zulily and was able to return them but was charged another $9.00 in return postage. Being the sizing was due to their misrepresentation I should not be penalized by being charged another postage fee. Do not buy anything from this company, they are frauds, rip off their customers, and use cheap material that is nothing like their pictures plus the tunics are not tailored as shown in their pictures.
I had over $1,000 in activity charged and then thankfully refunded and some of the charges on my emails were for another person to my address. When I tried to get answers from them they refused to help me. I cannot get to my acct. info to close acct. I was told they did it but all of my wishlists etc. are still there.
The items on Zulily are great prices and something's are nice quality. However, what has happen is I would buy an item and receive 4 or 5 of same item. Called Zulily. They would credit my account then charge me high restocking fees. Recently went out of town and returned to all these packages, I did not order to a tune of $194.00. If I try to reach someone same thing starts again. Now they have opened a Zulily card for me and so at 24 percent charges it adds up. It has caused huge fights with my husband. Remember if it is too good to be true it is!
Bought multiple tunics from Zulily. The colors and/or designs ON EVERY PIECE was radically different than screen shows, and my screen is accurate for every other site, including eBay. The fabric design shown is based on a "center cut" of prime fabric pieces. The tunics arrive looking like a completely different fabric as a result. And always... bad. So, Bottom Line: Don't fall prey to Zulily like SO many others. I wish the industry regulators would step in and close up this scamming outfit.
When an error occurred in my shipping information, it was so good to speak with a real person. The phone lines open early and my call was answered quickly. It was a bit complicated, but the rep was very helpful. I am enjoying shopping with Zulily and like the quality of products.
I literally order almost every day from Zulily. I have only had to return something once and they took it right back. I buy clothes for my grandchildren, jewelry, household items, and many more things and have always been happy.
When purchasing clothes at Zulily, just save yourself the hassle and don't. The clothes almost always run small, or fit funny, or don't hang right. I purchased a lot of clothes from Zulily. Many of the things were just plain marked wrong in sizing. I don't mean a little off on sizing. I mean two or three sizes smaller than stated. When you ask to return them, they say they don't accept returns. This is a miserable policy for those of us who don't want to "give away" our hard earned money for clothes that don't fit! Further, many of the toys and things I purchased and received were super cheap, and I was even embarrassed to give them to anyone.
In addition to that, it takes FOREVER to receive items. I really think Zulily should address their return policies and customer service, if they expect to remain in business. The only reason I give three stars is because the housewares and decorations from Zulily are usually quite nice. Good candles, and shoes too... Just expect slow shipping.
I just placed first order with Zuilly and clothes arrived not even close to US sizing. I ordered 4x for my daughter to be big and they fit me size 12. Guess what!??? They don't accept returns. Not great for customers. Beware!!
I had no idea that Zulily is not a regular store/website. I didn't realize that it can take weeks to get your items and that they don't accept returns. I originally bought two tops in a size larger than usual and neither one fit across the chest. Also, one was very low quality. I wanted to return the items, but learned that I could not. I contacted the company and they offered me a store credit. The problem with the credit was that I wouldn't use it to buy clothes because you can't trust the sizing or quality. I finally bought a bookshelf and a small table with drawers. It has been so long, I almost forgot I even placed the order. I was notified that one of the items was just recently shipped and that the other has been delayed and may be canceled within a week. I only placed this second order to use my credit. Once I have spent all of my credit, I will absolutely never shop here again.
I ordered 7 shirts and dresses from Zulily. I received five of them within two weeks and the other two are on their way. I don't think I've ever been happier with a site I bought from online in my life! Everything was true to size and absolutely beautiful. Great material. We have someone that sells stuff exactly like this for $60 a piece! I got 7 things for $100! I believe she probably orders her things off of Zulily and sells them for triple the price of what they actually are. I will continue to order from Zulily!
I've been a customer for a few years now and have ordered several items totaling hundreds of dollars from them all with no problems, so I didn't hesitate to drop about $200 on a Tory Burch purse. My item arrived when expected (on my birthday) and I was super excited to open it. The first thing I noticed was that there were no tags, boxes, dust covers, or anything like I would expect from an authentic Tory Burch item. It was just wrapped in plastic. When I opened the plastic I realized that it wasn't what I had ordered. It was a Tory Burch wristlet, but definitely not the item pictured on the website.
The wallet they sent me wasn't the style I wanted and wouldn't fit my phone so I contacted customer service and they were less than sorry, only offering to send me a return label so I could send the item back and wait for a refund. I thought they should offer me a little something more for my trouble so I called back as well as reaching out to them via Facebook and FB Messenger. No one cared and I was offered a $20 store credit which I will never use because I'm so turned off from ordering from them now. It's been 24 days since they took my money and I am now without a wallet and yet to see my refund. Very disappointed!
I have ordered quite a few things over the years, and this will have to stop unless (as noted by others), the product is made by a well known brand maker. Having received what will be my next to last clothing order today, once more the XXL garments that are supposed to be 16-18 (I ordered up, just in case), are terribly small. They *might* be a 12-14, cheaply made and cut small.
As well, the clothing tends to not be consistent in the aspect of bodice size to sleeve size. You may get a 14, but the sleeves will be cut for a skinny arm, and ergo, ill fitting. Of interest, garments from Zulily have the MOST lint and threads on them; I am reminded of something that has been dropped to the factory floor and then crammed into a bag without so much as a shake. Summary: Expect that any garment that is not a well known brand in the USA, will be cut small -considerably small, even ridiculously so. Also, the fabrics used are often thin and seams may not be sewn well, which results in them pulling apart easily. I will stick to shoes and handbags from this company from now on.
I used to buy from this site a lot but it became so not reliable. I ordered two items and only received one of them on January 11 as they promised. The second item never was shipped. When I called customer service, they told me they will have to cancel it, and they don't know why the item was never shipped. All items come with no original boxes or packages, (like creams) everything is opened, congeners scratched. Looks like junk. Do not recommend this site to anyone. Takes forever to receive your order, if you even receive it.
Ordered two outfits to wear with Leggings Dec 27. Thought it was great to be able to track items, until I got tired of waits for them. Finally showed up Jan 13 (suppose to be UPS) by mail. I was disappointed in how long it took to get to me, the quality of the items as well. So looking forward to being a customer. Now lost.
Do not do business with this company. The clothing is not good quality. When you see that you will want to return it. Therein lies the problem. You return the item and they will refuse to give you back your money. They give you a store credit. It is a scam. They have their clothes returned, so they should return your money. Again do not do business with this scam company.
zulily expert review by ConsumerAffairs
zulily is a deals website that offers short-term sales, called events, on a wide assortment of products, including men’s, women’s and children’s shoes. It is a subsidiary of Liberty Interactive Corporation and is headquartered in Seattle.
Discounts: zulily specializes in offering steep discounts to consumers. They do this by placing a very large order at one time, which allows them to purchase products at a discount and pass those savings on to customers.
Referral credit: zulily customers can post personalized links to their social media accounts to refer friends. After someone joins and places an order using their link, the original customer will receive a store credit to be used towards any zulily event.
Consolidated shipping: When consumers buy multiple items on the same day, even if they make two separate purchases, they only pay one shipping fee. The items will be shipped together to save the customer money.
Alerts: Consumers can set up alerts and reminders so zulily will notify them when a brand they like will be featured in the future. They can also set email preferences to alert them of new events each morning.
Size options: Size availability varies by brand, but most sizes are available at the beginning of an event. By shopping at the beginning of an event, customers have a wider variety of sizes to choose from.
Best for: zulily carries adults’ and children’s shoes and is best for budget-conscious shoppers and bargain hunters.
zulily Company Information
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