zulily

Bait & switch on sizes with no refund! Sizes are 2-3x too small and based on small **. Then when you receive the item, the item is unwearable and Zulily does not offer exchanges. You will _not get a refund_ but store credit to again buy something that might not fit. Think twice about ordering from Zulily. This company used to have great products that fit about a decade ago - but not today.

Never again will I trust their clothing sizes. I purchased three women's T-shirts in size 4XL because I like my T-shirts loose and comfy. I have received one of the shirts so far. The others are still in shipment process. The one I received is way too small. It looks more like a woman's medium to large. I didn't even bother trying it on because I knew it wouldn't fit. I typically wear 2X to 3X plus sizes. I don't know where they get their clothes from. I am assuming China because of the size discrepancy and Chinese made clothing tends to fit smaller than American sizes.

Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!

I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.

I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,

So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.

Zulily stole 2 of my refunds for items I returned and items they canceled. They now turn off my ability to enter a new bank card to pay smart pay balance owed on one item for $7.49, so I have no way whatsoever to close my account, even though I have a $14 credit balance on this same account (they will not apply the credit)!! They have broken the law a few times, but since they are in INDIA, I guess they can just get away with it! This was my only way to stage my protest here! This treatment is TOTALLY UNACCEPTABLE! I've spent near $50,000 at Zulily, during the years that I've been a customer and to be treated with such criminal disrespect is ABHORRED! Hey Zulily, hire employees THAT SPEAK ENGLISH!!!!

I have used Zulily a few times and collected some really unique pieces I still receive compliments for today. The shipping time has also decreased per its previous months long wait. I find the quality normally to be on point however, last purchase I was extremely dissatisfied with the product they were selling. Zulily did give me a full refund on the product. Avoid ordering anything by "Romantichut ". I ordered a navy blue blazer for $38.00 - this was the sale price. I received a very thin material blazer, buttons were hanging off and drooping, the cut was misshaped and fit odd. This looked like a $2.00 purchase from Wish. Overall, I normally have a good experience with Zulily but some of their retailers need to go.

ZULILY should be a responsible company and check the merchandise they sell. To just post photos that don't represent the merchandise is FRAUDULENT. ZULILY HAS BECOME A HAVEN FOR CHEAP CHINESE PRODUCTS! They are destroying their business.

This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of its edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of its “abstract look” and completely evaded responsibility for the defective product.