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Zulily is an online retailer that offers fashion products, home decor, toys and more. Customers can shop from many different brands and take advantage of Zulily’s price-match promise, which guarantees the company matches or beats the price of other top retailers. With Zulily, purchasing multiple items in your cart helps offset your shipping costs and maximizes savings.
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Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!
I immediately GOOGLED asking where the best price was for these boots and it said: Zulily for $72.99 So I contacted Zulily by phone and the explained to the customer service person my story. She was sympathetic and asked me to hold and then came back and said Zulily might consider honoring the price if I was willing to buy them for the newly advertised price and then Zulily would issue me a refund. I told her that was a lot of work but she said they do make exceptions. She asked me to explain the situation in an email to a general service email address. Within the hour I received an email that was completely senseless and didn't say anything about me getting the original price but basically trying to say by this word salad trumped up ** email that they weren't going to work with me on this.
I told them what they were doing was false advertising, especially since even Googling a general question about the cheapest price on Cyber Monday the answer was Zulily for the price I had them for in the cart. Basically, they didn't want to honor the deal. They gave no notice of the deal ending on the night before Cyber Monday and as far as they were concerned it was not their problem. So not only is this false advertising, I sent them the screen shot which they requested of the Googled page that showed the boot, showed the price and that it was still on sale on Cyber Monday....NOT....and they are NOT going to honor their advertising.
I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.
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I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,
So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.
Zulily stole 2 of my refunds for items I returned and items they canceled. They now turn off my ability to enter a new bank card to pay smart pay balance owed on one item for $7.49, so I have no way whatsoever to close my account, even though I have a $14 credit balance on this same account (they will not apply the credit)!! They have broken the law a few times, but since they are in INDIA, I guess they can just get away with it! This was my only way to stage my protest here! This treatment is TOTALLY UNACCEPTABLE! I've spent near $50,000 at Zulily, during the years that I've been a customer and to be treated with such criminal disrespect is ABHORRED! Hey Zulily, hire employees THAT SPEAK ENGLISH!!!!
I have used Zulily a few times and collected some really unique pieces I still receive compliments for today. The shipping time has also decreased per its previous months long wait. I find the quality normally to be on point however, last purchase I was extremely dissatisfied with the product they were selling. Zulily did give me a full refund on the product. Avoid ordering anything by "Romantichut ". I ordered a navy blue blazer for $38.00 - this was the sale price. I received a very thin material blazer, buttons were hanging off and drooping, the cut was misshaped and fit odd. This looked like a $2.00 purchase from Wish. Overall, I normally have a good experience with Zulily but some of their retailers need to go.
ZULILY should be a responsible company and check the merchandise they sell. To just post photos that don't represent the merchandise is FRAUDULENT. ZULILY HAS BECOME A HAVEN FOR CHEAP CHINESE PRODUCTS! They are destroying their business.
This was my first and last time I will ever be shopping on here. I came across what I thought was really cute coffee table Worth almost $600 and I decided to order it. Upon receiving the package I noticed that there was three scratches going horizontally across the table that were very obviously not a part of its edgy look. I immediately contacted their customer service over the phone and she told me to go ahead and send some photos over in which I did. The person who manages the returns, Ashley, got back to me the next day dismissing everything that I had said and chalked it up to all the scratches being a part of its “abstract look” and completely evaded responsibility for the defective product.
After going back-and-forth a while she offered me a slap in the face of breadcrumbs of $198.84 of STORE CREDIT out of the $600 wasted. I'm 100% positive that I got a previously returned and re-packaged item. For some of their items they don't offer a return policy and that's fine but I don't believe that should apply to people who receive DAMAGED or DEFECTIVE merchandise this is UNACCEPTABLE. This company needs to start taking responsibility.
In a Zulily email, I saw a dress which I wanted to purchase, clicked on the photo, linked to the website but cannot find the dress. I write to Zulily asking why I can’t find the dress. Zulily’s response “.not all items displayed are actually for sale or in stock..items are merely for advertising purpose..”
STAY AWAY from their JUNK. They sell second hand cheap stuff (no tags, have body odor…) Disgusting. Stay away unless you have money to waste. Spent $668 for junk clothes and shoes. My money gone… very sad.
zulily author review by ConsumerAffairs Research Team
zulily is a deals website that offers short-term sales, called events, on a wide assortment of products, including men’s, women’s and children’s shoes. It is a subsidiary of Liberty Interactive Corporation and is headquartered in Seattle.
Discounts: zulily specializes in offering steep discounts to consumers. They do this by placing a very large order at one time, which allows them to purchase products at a discount and pass those savings on to customers.
Referral credit: zulily customers can post personalized links to their social media accounts to refer friends. After someone joins and places an order using their link, the original customer will receive a store credit to be used towards any zulily event.
Consolidated shipping: When consumers buy multiple items on the same day, even if they make two separate purchases, they only pay one shipping fee. The items will be shipped together to save the customer money.
Alerts: Consumers can set up alerts and reminders so zulily will notify them when a brand they like will be featured in the future. They can also set email preferences to alert them of new events each morning.
Size options: Size availability varies by brand, but most sizes are available at the beginning of an event. By shopping at the beginning of an event, customers have a wider variety of sizes to choose from.
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