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Zulily is an online retailer that offers fashion products, home decor, toys and more. Customers can shop from many different brands and take advantage of Zulily’s price-match promise, which guarantees the company matches or beats the price of other top retailers. With Zulily, purchasing multiple items in your cart helps offset your shipping costs and maximizes savings.
ConsumerAffairs has collected 631 reviews and 1,187 ratings.
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Reviewed Sept. 21, 2023
We are a small apparel business, based in North Carolina. We have been selling our products on Zulily.com for years. In a nutshell, orders were being fulfilled by Zulily, we were shipping them directly to Customers. Zulily stopped paying us starting in April 2023, but continued to take orders from Customers for our products on their website. In the summer of 2023, they announced they were selling to another Company. They still owe us for our products they sold through their platform from April 2023 - June 2023. I've tried calling their Corporate office, none of those phone numbers work anymore. I email them regularly with no response.
Reviewed July 3, 2023
I ordered a robe for 27.00 and was supposed to have it divided into 3 Smart Pays. The first statement after purchase had the full amount charged. I paid it and thought it's done. Oh no, here's another bill for 16.66 for June and now another 16.66 for July. I called Zulily no help, called synchrony, they said Zulily bills them in a weird way and they can not tell what the charges are as they are not itemized. 4 hours later I had Trevor on the line from Synchrony and he saw what I saw and we contacted Zulily together. We spoke with the rep. She read off all charges and he said he could fix it. Once we were finished talking to the rep we were disconnected and he didn't call back even though I gave him my number in case we were disconnected. I have now submitted these charges as fraudulent to Synchrony and I do not know what will happen thereafter. NEVER USE ZULILY SMART PAY!
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Reviewed June 2, 2023
Don't buy if you're not sure on your size. I just wanted to exchange sizes because the outfit I bought was a size too smaller, I sent them my reasoning and even sent a picture showing them my issue. I called them and they told me it wasn't exchangeable or able to send it back for money back. So if You're not sure of your size don't bother looking for things in this site. Very disappointed.
Reviewed May 31, 2023
I was to receive $130 in store credit within 1-2 hours. 5 days later, no credit. I was told it was a technical issue without any potential fix timelines. I was comped $10, like that's going to help. I've lost my money, my free shipping, all items on sale and no longer available. I've been hung up on, I've been Sasser by a floor manager and still no money, free shipping, compensation for my time and no fix date. Their corporate offices do not have a phone number or email. Smells like a total rip off to me. Never again. I've got $80 worth of items to return for store credit. Which I'll never see. Poor, poor business ethic.
Reviewed March 22, 2023
Bait & switch on sizes with no refund! Sizes are 2-3x too small and based on small **. Then when you receive the item, the item is unwearable and Zulily does not offer exchanges. You will _not get a refund_ but store credit to again buy something that might not fit. Think twice about ordering from Zulily. This company used to have great products that fit about a decade ago - but not today.
Reviewed March 2, 2023
Never again will I trust their clothing sizes. I purchased three women's T-shirts in size 4XL because I like my T-shirts loose and comfy. I have received one of the shirts so far. The others are still in shipment process. The one I received is way too small. It looks more like a woman's medium to large. I didn't even bother trying it on because I knew it wouldn't fit. I typically wear 2X to 3X plus sizes. I don't know where they get their clothes from. I am assuming China because of the size discrepancy and Chinese made clothing tends to fit smaller than American sizes.
I am returning the T-shirt and will most likely have to return the other two as well when I get them. I am very disappointed. Also, they will not refund your purchase price back to your card. They only give store credit, which I don't like. They should offer either store credit or a refund. I will try to use my store credit for something other than clothes, but I will not purchase anything else from them again afterward.
Reviewed Nov. 29, 2022
Zulily advertised a pair of Bear Paw boots over the Thanksgiving long weekend for C $72.99 plus shipping. I put the boots in my cart thinking it would remain on sale throughout the long weekend. Plus I would have the funds on Cyber Monday in my account to cover the cost. I checked it every day and the price stayed the C$72.99 with no indication of a change so Sunday evening I was sure when I saw the no change and no notice of a change that I could get them on Cyber Monday. BOOM! Cyber Monday and the price has been jacked up to $119.99 plus shipping!!!!
I immediately GOOGLED asking where the best price was for these boots and it said: Zulily for $72.99 So I contacted Zulily by phone and the explained to the customer service person my story. She was sympathetic and asked me to hold and then came back and said Zulily might consider honoring the price if I was willing to buy them for the newly advertised price and then Zulily would issue me a refund. I told her that was a lot of work but she said they do make exceptions. She asked me to explain the situation in an email to a general service email address. Within the hour I received an email that was completely senseless and didn't say anything about me getting the original price but basically trying to say by this word salad trumped up ** email that they weren't going to work with me on this.
I told them what they were doing was false advertising, especially since even Googling a general question about the cheapest price on Cyber Monday the answer was Zulily for the price I had them for in the cart. Basically, they didn't want to honor the deal. They gave no notice of the deal ending on the night before Cyber Monday and as far as they were concerned it was not their problem. So not only is this false advertising, I sent them the screen shot which they requested of the Googled page that showed the boot, showed the price and that it was still on sale on Cyber Monday....NOT....and they are NOT going to honor their advertising.
Reviewed Nov. 13, 2022
I alerted them and they told me because it was after 14 days I couldn't return it. Now it took them forever to send it and it arrived while I was on vacation. I am more unhappy with the customer service than anything else. I believe this is my first experience with them that I felt the need to post a negative review. Be aware of their policy and look at reviews before ordering. One thing about Zulily is you can Google most of their items and find on other sites.
Reviewed Nov. 4, 2022
I bought a lamp that I realized was too immature the next day. As soon as I received the box, I never opened or touched the lamp. I asked for a return and they would not respond. I asked again, same thing. They cannot be trusted unless you are sure you will keep the product,
Reviewed Sept. 24, 2022
So here I was hoping to get my precious order, when on the following day I get an email saying "Your order has been cancelled". No reasons, no information. Just cancelation. The money was taken from my account the night before. So I go to customer support and ask the reason. A few minutes later I get a message that the credit card I booked it on "doesn't have sufficient funds", which is ridiculous because as I got that message I double check the account it definitely had more than 50$ that my order was. So I wasn't given a timeline of when the refund of that money gonna come back. The customer support is useless and sends you automatic messages instead if actually doing anything. This is a SCAM. DO NOT ORDER HERE. It's not worth it. And after asking about the refund, they blocked my email address. Well, that's a Fraudulent complain.
zulily author review by ConsumerAffairs Research Team
zulily is a deals website that offers short-term sales, called events, on a wide assortment of products, including men’s, women’s and children’s shoes. It is a subsidiary of Liberty Interactive Corporation and is headquartered in Seattle.
Discounts: zulily specializes in offering steep discounts to consumers. They do this by placing a very large order at one time, which allows them to purchase products at a discount and pass those savings on to customers.
Referral credit: zulily customers can post personalized links to their social media accounts to refer friends. After someone joins and places an order using their link, the original customer will receive a store credit to be used towards any zulily event.
Consolidated shipping: When consumers buy multiple items on the same day, even if they make two separate purchases, they only pay one shipping fee. The items will be shipped together to save the customer money.
Alerts: Consumers can set up alerts and reminders so zulily will notify them when a brand they like will be featured in the future. They can also set email preferences to alert them of new events each morning.
Size options: Size availability varies by brand, but most sizes are available at the beginning of an event. By shopping at the beginning of an event, customers have a wider variety of sizes to choose from.
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