zulily Reviews

I have never ordered from this company but for some reason I recently started getting daily emails from them. Used the unsubscribe link they include with each email, more than once, didn't stop anything. Still get 1 or more emails a day. I have now set the emails as spam so at least they land in my spam folder. Figured they are some kind of bad news company, I see by the reviews here I wasn't wrong.

Ordered a pair of sneakers over two months ago. The order is still being "fulfilled" so I cannot return the item. The help email for Zulily is nonfunctional. The parent company, Lyons Group, but really Beyond Inc., responded that they can't directly refund payments. I accidentally added the no hassle returns into my cart, which looks like it can't be refunded either, even if I was able to return a product. What a scam this site is. They've taken no responsibility for the unfulfilled order and there is no way to get a refund. Do not buy from Zulily. Too much of a risk.

I still haven't received my purchase. I'll never order from Zulily again. Ridiculous.

Nullify has a pretty good scam going. They charge you for purchased items, then cancel your purchase with NO explanation. Then they deduct charge a $2.99 as a protection fee. Now multiply that fee by an unknown number of customers per day! I believe they have the perfect SCAM!

Very disappointed. Trying to return product. Picture is misleading; very poor quality fabric; I doubt it is same as what is used in actual product. Trying to return; their site does not let one send page; it continues to return to previous page. Sent email asking for assistance to Kunai I who is person (?? actual); no response. Recommend you not use this company.

Item delivered to the wrong address in a totally different state. My address was clearly on the order. No way to get in touch with this company except to leave a voice mail which was never returned. Lost money. Do not use.

Zulily is a scam. I ordered a 3.3 oz tester bottle of Dolce @ Gabbana Light Blue for $39.99 plus $3 for return protection. After 5 days there were no updates on my order. On day 6 I received notification from my bank that I had received a refund from Zulily for $39.99. I viewed my order & it shows quantity of 0 awaiting shipping. Zulily kept my $3 after they cancelled my order without permission. Even more frustrating is that they’re now selling 1.6 oz bottles for $61.20. This is less product for more money. I have to wonder if Zulily stays in business by ripping off customers $3 at a time by cancelling orders and not refunding the refund protection fee. I’ve been trying to call and email Zulily, but the email address and phone number on their website are both invalid.

I was a seller on Zulily and decided to stop. They guaranteed me money would be deposited into my nominated bank account, which they sent a remittance but one day later they messaged me saying there was an error and I'd have to wait. It's been 7 weeks and still haven't received the money yet. This company is scammers and don't buy anything from this company, they only want your money and don't care about anything else. I'm very disgusted with Zulily cause this isn't how a company should be run, so do not buy from them.

This company will steal your money. I bought Birkenstocks that were highly defective. I attempted to contact ZULILY multiple times about not having received a return shipping label as per website instructions. So of course, the return period ended, and now I’m stuck with completely defective food shoes that I will never wear, and I’m out $105. Don’t bother trying to save money. They sell defective items.

I was a frequent shopper with zulily. I noticed that their prices are extremely higher than usual than before. I don’t know what happened to the company, but I will not be shopping here anymore.

I ordered a pair of Birkenstock clogs on April 20. It is now May 8, and I still have not received my shoes. I tracked the package, and it is now saying it will arrive later than expected (after May 11)! Unless they are being custom-made for me, I would never have expected my order to take one month (or more) to arrive. I only saved a few dollars off the original price. I'd rather have spent the retail price and be wearing them by now.

Don't be scammed by Zulily. They were good until they weren't. They shut down the business without warning in 2023 and stole my money I had in my credit account with them. They owed me around $100. They had me fill out paperwork to claim the money and to this day, I never got it back. Then, today, the scum bucket company sent me an email. Low and behold, the company suddenly re-opened. How dare them steal mine & everyone else's money like that. If you know what is good for you, you would not fall for this company like I did.

I ordered a pair of Birkenstocks on February 18th and received an email on February 23rd stating that my order was being packed. It has now been a full month since I placed the order, and I still have not received a shipping confirmation. Waiting this long for an order to even ship is extremely frustrating and honestly, unacceptable. If I had known it would take this long, I would have just paid full price elsewhere and actually received the product within a reasonable timeframe. This experience has been very disappointing and makes me very hesitant to order from here again.

I bought a pair of Birkenstocks from Zulily on 2.17.2026. Supposedly they mailed them out on 2.19.2026. Per tracking my shoes have gone from Ohio-to California- to Indiana- to Colorado- to Reno, Nv (where I live!) and now for some reason they are in Washington state. Today is their 14th day of travel. Crazy how they were in Reno, but instead of being delivered to me they left the state. The telephone number (866.725.2551) for Zulily is not in service. DO NOT ORDER FROM ZULILY. I have filed for a refund through my credit card company.

I ordered an item a few weeks ago and received a dismantled nonfunctional version of the item in a totally different color. The watch doesn't even run, and since the item was a watch on an interesting artistic knotted band, this turned out to be a total waste of money. I have been told that I would need to return the item to qualify for a refund (!) but the site also incorrectly states that my item is still "in transit," so I obviously can't "return" an item they say I have not yet received. The site does not allow it because they say it hasn't arrived. The company was once very efficient and fun to shop on, but things have changed, and I regret having returned to shop there. Note that I am having this problem EVEN THOUGH I PAID A FEW EXTRA DOLLARS FOR RETURN PROTECTIONS. No one appears to even notice or care that I did.

I ordered two jackets in October 2025. Today is January 26 2026. I have still not received them. When I try to contact someone I am hit with a dead end or their site is down. They were winter coats my children could have used.

DO NOT ORDER FROM ZULILY!!! If I could give less than one star I would. Absolutely horrible experience! Nothing was marked as a final sale, no returns. Yet when the shoes I bought did not fit the person I gave it to you for Christmas, they denied the return. Within three days of Christmas I put in for a return request and it was denied. I’ve been fighting for over a month. There’s zero customer service at this place. They say refunds are allowed within 30 days. Total scam! Don't buy from Zulily, horrible customer service and very hard to get a hold of anyone! BEWARE..!!

I was honestly a little confused by some of the mixed ratings for this company, so I felt like I was taking a bit of a risk. But I’m really glad I went for it, because they were absolutely perfect. Ordering was super easy, communication was clear, and shipping was fast. I got exactly what I ordered for my Red Wing boots — original shoes, extra laces, tags, the whole package — and everything was in perfect condition. Great discounts, great service, great product. Highly recommend.

DO NOT BUY FROM ZULILY! They use DHL which takes forever to deliver. The package was opened and the product was damaged! I took pics to verify this! What a surprise, neither company offers a service to correct this problem!!!

Don't buy from Zulily, horrible customer service and very hard to get a hold of anyone. They won't refund me for something I never received. And for another order they refunded but want to issue me gift cards, what a joke!! BEWARE...been dealing with this for 2 months!!!!

I bought two pairs of shoes, and paid extra for free returns, so I could decide which pair fit best. The shipment took 3+ weeks to reach me - it was delayed. After receiving it, I returned one pair of shoes. I have the UPS Tracking to show that Zulily received it, but there has been no further communication from Zulily, nor a refund to my credit card. I will not make a purchase from Zulily again.

I ordered a pair of Birkenstocks Nov 3rd. My card was immediately charged. A shipping label was created in Ohio and item sent to USPS Nov 4th North Hollywood. It was “stuck” at USPS North Hollywood “awaiting package acceptance”. I reached out to USPS Nov 13th to open a case. They responded letting me know USPS had not received the package. I finally received the package Nov 22. So they sent the correct box with the wrong item. They have an AI promoted email reply which sent a link to initiate a “free return” but the link doesn’t work. I would NEVER recommend this company. I have opened a dispute with my credit card.

I returned 2 pair of shows that did not fit too big I had the protection plan, I have proof over a month ago returned, over $69 due back but they will not respond. I used to love the old Zulily and I wanted to give them a try. This is horrible way to ruin a business. I don't make that kind of that I can throw away $. No phone number to reach like someone said fake #. Buyers beware.

I purchased two pairs of Birkenstocks leather clogs I paid for product protection and I only received one pair. I have been disputing this with Affirm who keeps siding with Zulily saying they provided a tracking number. I contacted the post office provided proof that Zulily paid for an item weighing 13oz. Yet Affirm is saying contact the seller. Zulily Has a fake number for contact. You will get an automated response to emails.

False advertising, AI generated garbage, too good to be true sales. Need I say more. Buyer beware! I’m still waiting for my item that was promised to be shipped within 3-14 days. Well now I’m at 45. Don’t waste your time.

NEVER buy from Zulily, has been almost 20 days still sitting in California since 11-5-25 with no delivery in sight, it is now November 14 and was told by the company that I didn’t buy extra insurance so, "You're on your own," THEY Never Even shipped and no one to talk or help me, STAY AWAY from Zulily. They are scamming people and can’t deliver BUT still took 114 dollars of my money. BEWARE. No Christmas shopping should be done here!!!!

I used to love this site to order but I placed an order back in early October and received nothing. I tried emailing since no other support contact was available. I have attempted to contact support and no responses. What a waste of time, save your money!!!

Tracking number is bogus. Takes your money with nothing in return. Boots are said to have been delivered to Georgia two weeks prior to me placing my order in California. What a mess. Chase Bank is going to clean it up for me.

I ordered a pair of women’s Ugg’s and I cancelled the order within 10 minutes of ordering; however, they sent them anyway and sent the wrong size to boot. After numerous emails and trying to contact them they said shoes are nonreturnable. DO NOT BUY from this fraud base business. They are definitely thieves.

Zulily has the worst customer service. I have reached out to them 6 times regarding an issue and have not had anyone contact me to help. I did get AI generated responses that were not helpful. I will not order from them again.

I ordered and paid for a pair of shoes which were never delivered. Their website indicated the item was delivered but the UPS tracking indicated they never received the package. I attempted to contact them but that's impossible. They basically stole my money and there's no recourse. DO NOT BUY FROM ZULILY!!

I used to by from Zulily all the time (when it was the ORIGINAL ZULILY) so I was excited when it came back. I placed an order, did not receive what I ordered and no one is responding. I have sent numerous emails trying to get what I ordered, or a refund with no reply so I guess I am just stuck. This is not the Zulily I knew and loved, shut this one down! One star is too good, but it is the lowest Google will let you use. I should not be forced to pay for what I didn't order.

Do not do business with this company! They are a scam! You will be charged and never sent your order! Numerous emails I have sent with no reply! I finally had to issue a chargeback through my cc company.

Ordered two pairs of Birkenstock Boston clogs from Zulily and only received one of the two pairs despite being charged for both. That one pair took 20 days to arrive, by the way. They don't have a phone number or functional chat system to contact them. I have emailed Zulily 3 times trying to resolve the issue without response. I would not recommend buying anything from this company unless you want to pay for pure frustration. Absolute trash customer service!

I used to order from Zulily all the time, so I was excited to see they’re back and still carry the brands I like at good prices. Other than that, they are nothing like their former iteration. I order a pair of sandals and received a message that it would take up to 10 days to ship. I checked in after 12 days with no shipping information and never received a response. Finally, three weeks after I placed the order with no response from customer service, I disputed the charge with my credit card company. Finally, exactly one month after I placed the order, I received an email from Zulily saying my order was cancelled. Absolutely abysmal service.

ZULILY used to to a good company and I would shop on the site frequently. However, since it was bought out, the service has deteriorated. I placed two orders that after a month still had not arrived. Credit card was charged immediately though after placing the order. I had to file a dispute with my credit card company in order to get the order canceled. Avoid ZULILY at all costs!

I ordered a shoe from Zulily and it never arrived. The customer service never responds other than the automated reply. The worst thing is they charge your credit immediately even before shipping the item. I later learned that zulily used to be Proozy. I had similar problems with them too. Had I known earlier I would not have ordered. Please avoid

Zulily is the most untrustworthy and non-communicative company I have ever dealt with. They charge your credit card immediately, often before you even receive a tracking number. But once they have your money, the problems begin: No live customer service — their phone numbers don’t work, and there’s no way to speak to a real person. Emails go unanswered — the only responses you get are automated messages that don’t actually resolve anything.

I ordered a pair of sunglasses on June 6, 2025. Zulily (formerly Proozy) states on their website that it can take up to 14 business days to ship your order. After the 14 business days has gone by I contacted them to find out why my order hasn't shipped yet. The only way to contact the company is through their chat which turns into an email. I was told on July 4, 2025 that they had received my order and it was in the queue to be shipped. I waited another week before contacting them again about shipment at which point I no longer received a response. So I contacted my bank and had the charge reversed.

I was so excited to see Zulily come back! It was my go-to for affordable, quality finds for years. It even introduced me to some of my now-favorite brands. Sadly, the reincarnation is disappointing, to say the least. I bought a $42 Vera Wang sterling silver ring. After three wears (to work at my office job), it split down the middle. When I reached out to Zulily to see what could be done, I was told they would “make an exception” to their return policy for me to send the ring back, but the return label would be $26! Long-time customers: know this isn’t the Zulily you knew and loved. New shoppers: beware.