American Eagle Outfitters Reviews

BUYER BEWARE!!!!! If you order from them online - and pay for expedited shipping - and the package gets lost - they may or may not give you a refund - even if the shipper proves they package is lost! They will make you wait 14 days after the last scan date and then they MIGHT give you a refund. SHOP AT YOUR OWN RISK - their call center has now been outsourced and they do not have the option to do anything but enforce policies that may or may not even apply to you as in my case. Even managers cannot help. Very sad because they did not used to be this way.

Purchased new jeans and found a hole when I wore them for the first time because they had not been sewn correctly. With a receipt they would not let me exchange them.

Horrible shipping and customer service. Ended up with none of my order and just told, "Here is your refund. Do you want to do it all over again. All you have to do is jump through more hoops to hopefully get your order you already should of got." NEVER AGAIN.

I love American Eagle clothes, but I order online due to. They never have my size in the store. If it’s something that I need to return to the store, they never can put it back on my card if I don’t have my card with me. I don’t carry all my cards all the time so I don’t ever have it and now they always have to give me in-store credit. Why can’t they just put it back on my card for me. This is annoying and confusing and always leaves me upset, upset.

Buyer beware!!! I purchased a product from the Aerie website and selected standard shipping. Received an initial receipt from Aerie with the standard shipping. Then I received an email with a higher invoice receipt that adjusted my shipping to expedited. Double the shipping amount. I was shocked that they would adjust my charge. I called customer support, and there was nothing they could do to help me to revolve the issue. Other than return the item and eventually hopefully receiving a credit for overcharged shipping. I mentioned they had an IT issue, and they did not seem too concerned and I was the one who suggested that they start an IT ticket.

I got the wrong size of pants so I sent them back. Because they were on sale I went ahead and purchased the correct size with a credit card so not to miss the sale. I kept checking about my refund and was told because of being so busy it would take a month to get a refund. I finally did get it but they put it on a gift card so now I had to buy more product to reach the $75 threshold for free shipping. I decided then to send back some pants and called the customer service. They apologized for the delay for the refund and said they would send a RMA and to ship back the pants. Nothing was mentioned other than to package it and ship via UPS.

I wrote a review yesterday as I was terribly disappointed with AE Corporate Company policies however after MANY emails, One very long Phone Call and persistence that a credit was not what I wanted but a refund to my AE credit card for which was how I purchased my return, the corporate office decided they would void my credit and refund my AE credit card. Let me remind you that I copied and pasted this site that shows over 210 negative reviews about return policies and I gave a negative Yelp and told them I would Google review as well.

Horrible customer service and delivery service was extremely poor. I ordered four items and only one came timely. The other item was not even received in which I did get a refund and the other two items are still sitting with Amazon's delivery service. Customer service advised I have to wait 14 days to get a full refund and suggested I duplicate the order and they can then expedite the shipping. Are you kidding me?

Poor delivery system and communication on delay of order. Had to call and found out the order had been lost or stolen. AE needs a better way to communicate delay of orders to customers. Order was to be delivered by 2/27/26. It is now 3/10/26 and no delivery or note from AE as to when order will be delivered. Had to call AE and find out the order was lost or stolen. Their words.

Horrible experience with Aerie online. I placed my very first order with these jokers and it was one single item. It was marked as ready for pickup by Amazon the following day. This was 9 days ago, the label still showing waiting for carrier pickup. Tomorrow is supposed to be the delivery day. I called customer service and was told that “I, The Customer” has to wait another week to call back to even initiate a full refund. I was taken aback, she noted that she did see that the item had not shipped but couldn’t be of any help, and I had to wait. My hard-earned money, a customer and I’m being told too bad. NEVER AGAIN will I buy from these people. They do not care about their customers. I do not want to experience this again.