About American Eagle Outfitters
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I bought 2 pairs of jeans. They didn't fit well. I had to PAY to ship them back (because the store near me closed without warning). I shipped them 12/29/2020. They didn't arrive till 1/8/21. When I asked when I would received the credit to my card they said it will be over a month. A MONTH!! This place is awful. I could understand if I didn't pay to return them, but I PAID and now I have disputed with my credit card company. Don't buy from this company.
I ordered a gift card Christmas Eve to be sent via text that day. The recipient still has not received the notification as of Dec 30th. I have called them three times to rectify the situation and nothing has been done. This has happened to my daughter as well, the recipient was not notified and we could not get our money back! Do not order gift cards from this company!
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I placed an order from American Eagle online for Christmas gifts. I ordered early in November to guarantee I'd get them in time. I ordered 3 items. When it was shipped it was split up into to shipments. I got part of my shipment quickly. The other parcel showed it arrived at the Canadian border. It was scanned but it never provided any tracking info. I never received my parcel. I did get a refund. I reordered but one of the items was now unavailable. Disappointing. Now the same thing has happened again. It gets delivered to Mississauga, ON - scanned. Then after that no tracking info. No delivery of my parcel. I've ordered online for many years and from all over the world. I've never had a parcel not be delivered. Until now and from the same company twice. Is it the company's error. Not labeling correctly? Or the delivery service. Just odd. And irritating. So now I can't even reorder because the item is no longer available. And where are those two parcels?
Order was placed on Dec 2nd, never got to USPS, was stuck at pre-shipment. Contacted them multiple times to why hasn't it ship and was told to wait 24-48hrs it will be handled. Today when I contact them again, I was finally refunded but was told to use a different address and they are not able to refund further non-received packages, hinting it was my fault it didn't arrive when the package never got to USPS. The customer rep Darius disconnected me when I asked about the $15 rewards I used. 2nd representative Autumn also disconnected when it became difficult for them to answer. I guess this is the new American Eagle. I had taken screenshots of the chat, too bad I can't seem to attach pics on here. Overall, AE was great, not so much now.
I ordered a pair of jeans for my niece's birthday on August 24 with expedited shipping so I could have them for her when we celebrated. The site indicated that the jeans would arrive on August 26th. By August 26th, the label with UPS had been created, and had not moved. I gave it until the 28th to see what was going on, assuming there had been some sort of delay. The customer service person on live chat said that she couldn't tell me where the package was coming from, and that I should wait until Monday. My expedited shipping cost was refunded. I waited until Wednesday, and was again told to wait by two different customer service representatives.
Today, after chatting with customer service for a fourth time, I was given a reference number and told to call customer service to replace the order. When I did so, I was told that the jeans were no longer in stock. I have to wonder if the jeans were not in stock and that the site had not been updated to reflect that. I would have been a lot more understanding if American Eagle had emailed me to tell me that they were out of stock of the jeans my niece wanted. Instead, I am a very dissatisfied customer and will have a very disappointed niece.
My first time online shopping, among other companies on the same day, was with American Eagle. Unlike those others (I have reviewed here elsewhere) I found AE to be a completely different experience altogether. AE kept me informed at every stage, delivered when promised albeit with three different packages, I guess coming from different locations, but at least I knew what was going on at all times and they arrived on time. The jeans are absolutely fantastic, better than I expected, I got four pairs, and the shirts are beautiful too.
Given my nightmare with ON and BR (work it out) and the two day delivery I paid for, I am still waiting 13 days later for those that WERE in stock even to be picked up from ON by UPS. After 7 emails and a tweet, I get a generic response about Covid delays. Unacceptable; you shouldn't be charging expedited costs if you can't follow through; every other order I made on the same day did, also coming from Eastern Canada and the States to Vancouver. I would highly recommend AE, even if I won't be online shopping ever again. They were great; and I will most definitely be shopping with them downtown in person when things are more normal.
I shopped at AEO in person, collecting points on my account. This allowed me to get free jeans and bras regularly (purchase 5 get 1 free). Not to mention their constant BOGO offers. Online, because I had spent enough money there I got extra access. Allowing me to shop online with free shipping. This also gave me access to even more sales online. Products arrived shortly even during the pandemic, which I cant say for other companies.
They also have helpful reviews on the app to help you get the best fit for your height and weight. Would definitely recommend becoming a member and getting the app because there are many more rewards not mentioned here. Haven’t needed to return anything so I can’t say much on that front. Would definitely recommend shopping online and in person!
I had parts of a few orders that were delivered the same day. I didn’t get them. AE said, "Too bad we won’t refund you." According to the shipping company (AE refuses to contact them so I did) they were most likely stolen and to file a claim with the company that sent them. I also worked out a better option for future deliveries in case I’m not home. I sent a copy of my email conversations with the shipping company to AE. I finally got Told they would refund the items, but I only got refunds for 3/5 items. I was also promised a discount for the hassle and did not get it. They now don’t respond to my emails. I’m sad because I love the products. I’m using my reward and then I’m done with them. Just such a horrible experience. I do not recommend buying online from them AT ALL.
I placed an order online. My card was charged (or authorized at least) for the order and I received an e-mail confirmation. After almost a week when I didn't get a shipment notification, I went into the order on AE.com and the status was just "Preparing shipment; Not shipped yet". Since it had been a while, I started an online chat with customer service to check status. They said they canceled the order. I asked why and she said she didn't know but I could try to reorder it. I asked why I wasn't notified in any form.. e-mail, phone call.. anything; nor did it even show any issues when I looked at the order on their website. She just said "Sorry" with no resolution or explanation of how that happened. I would not order from them again. I assume they ran out of stock, but couldn't manage to advise me of that at any point and just cancelled the order. They can't manage to even do the bare minimum for their customers.
Clothes are very well made but on the pricey side. But clothes will last a very long time. Jeans are durable, true to size and come in a variety of sizes and lengths. All clothes are easy to care for... wash and wear. Highly recommend.
American Eagle Outfitters Company Information
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- American Eagle Outfitters
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