American Eagle Outfitters Reviews

Dont buy anything at their website for they fool people regarding availability on the store! They want you to pay for shipment!

Headline: Spent $1,285 for zero accountability and an insulting resolution! I am completely disgusted by American Eagle’s abysmal customer service and shipping failures. I placed a massive order totaling $1,285, which included an extra $15 explicitly for guaranteed 2-business-day delivery. Not only did they fail to hit that deadline, but the bulk of my expensive order is currently stuck at a facility in Georgia with no arrival date in sight.

Poor quality, lack of durability. I bought 2 pair of low rise ultra wide. One has the back seam tearing after 4 months. Too bad, they're comfortable and flattering.

I am so deeply saddened by the customer service I received by the customer service team at A.E. Outfitters! I purchased an item, returned it Via mail and was sent a gift card. I had originally purchased this item in the store but was sent a gift card in return. After emailing the customer service team I was told they couldn't do anything to help refund my actual card! How Absurd!! I continued to reach out to have the problem fixed and was ultimately taken off their sender list!!! So highly disrespectful and certainly not an excuse for such a huge corporation such as American Eagle! I demand an apology and someone fix this issue.

Horrible. My package was put in the wrong place. I gave Aerie instructions to place the items on the porch in the front. They put it in the backyard. Someone stole it and they are refusing to give me my money back. They have promised a refund now they are refusing to give me my money back despite them not even putting the clothes in the right place. They took over $200 of my money and refuse to give it back. Do not do business with them! Customer service is dishonest and they aren't accountable.

I received an email saying I have a $5 reward due to my spending. Once I applied it at checkout, it only took off $4.49. Their AI bot said the final discount is based on taxes, blah, blah, and blah. Don't advertise $5 reward when we're only being rewarded with $4.49!

Worst jeans on the market! If you're lucky, they'll last 5-6 months before the butt rips out. Total junk and their customer service is awful!!!

0 stars but they make you pick one.. I spent over 200.00 on my order for Memorial day weekend. Placed the order on May 17th and didn't receive my package on time. I was ok with that until May 27th came and evey time I checked tracking my package sat still on May 18th. No movement. I reached out to customer service which was AI at first then on the 28th I was connected to a live agent who offered me a 15% coupon and free shipping on my next purchase? What makes you think I'm going to reorder when I'm now out over 200.00 and didn't receive my order?

Their shirts suck. I ordered 2 online and they fit lame, and they are like.. permanently wrinkly after the first wash. I'm dead serious. Permanently wrinkly. They must use really cheap materials. You can buy a 10 dollar shirt that fits better and is way higher quality at Kohls (apt 9). I also ordered 2 polos and I'm not very impressed. I had to get them hemmed because for some reason they were super long. And one of them was marked as a medium but I swear to god it was like an XXL. It was HUGE. I asked all of my friends "is this a medium to you?" and we all agreed its XL+ (tag says M though). Decided.. I'm just going to be an adult and switch to Ralph Lauren, american eagle is obviously experimenting with capitalism exploitation. Not even close to being worth the price.

BUYER BEWARE!!!!! If you order from them online - and pay for expedited shipping - and the package gets lost - they may or may not give you a refund - even if the shipper proves they package is lost! They will make you wait 14 days after the last scan date and then they MIGHT give you a refund. SHOP AT YOUR OWN RISK - their call center has now been outsourced and they do not have the option to do anything but enforce policies that may or may not even apply to you as in my case. Even managers cannot help. Very sad because they did not used to be this way.

Purchased new jeans and found a hole when I wore them for the first time because they had not been sewn correctly. With a receipt they would not let me exchange them.

Horrible shipping and customer service. Ended up with none of my order and just told, "Here is your refund. Do you want to do it all over again. All you have to do is jump through more hoops to hopefully get your order you already should of got." NEVER AGAIN.

I love American Eagle clothes, but I order online due to. They never have my size in the store. If it’s something that I need to return to the store, they never can put it back on my card if I don’t have my card with me. I don’t carry all my cards all the time so I don’t ever have it and now they always have to give me in-store credit. Why can’t they just put it back on my card for me. This is annoying and confusing and always leaves me upset, upset.

Buyer beware!!! I purchased a product from the Aerie website and selected standard shipping. Received an initial receipt from Aerie with the standard shipping. Then I received an email with a higher invoice receipt that adjusted my shipping to expedited. Double the shipping amount. I was shocked that they would adjust my charge. I called customer support, and there was nothing they could do to help me to revolve the issue. Other than return the item and eventually hopefully receiving a credit for overcharged shipping. I mentioned they had an IT issue, and they did not seem too concerned and I was the one who suggested that they start an IT ticket.

I got the wrong size of pants so I sent them back. Because they were on sale I went ahead and purchased the correct size with a credit card so not to miss the sale. I kept checking about my refund and was told because of being so busy it would take a month to get a refund. I finally did get it but they put it on a gift card so now I had to buy more product to reach the $75 threshold for free shipping. I decided then to send back some pants and called the customer service. They apologized for the delay for the refund and said they would send a RMA and to ship back the pants. Nothing was mentioned other than to package it and ship via UPS.

I wrote a review yesterday as I was terribly disappointed with AE Corporate Company policies however after MANY emails, One very long Phone Call and persistence that a credit was not what I wanted but a refund to my AE credit card for which was how I purchased my return, the corporate office decided they would void my credit and refund my AE credit card. Let me remind you that I copied and pasted this site that shows over 210 negative reviews about return policies and I gave a negative Yelp and told them I would Google review as well.

Horrible customer service and delivery service was extremely poor. I ordered four items and only one came timely. The other item was not even received in which I did get a refund and the other two items are still sitting with Amazon's delivery service. Customer service advised I have to wait 14 days to get a full refund and suggested I duplicate the order and they can then expedite the shipping. Are you kidding me?

Poor delivery system and communication on delay of order. Had to call and found out the order had been lost or stolen. AE needs a better way to communicate delay of orders to customers. Order was to be delivered by 2/27/26. It is now 3/10/26 and no delivery or note from AE as to when order will be delivered. Had to call AE and find out the order was lost or stolen. Their words.

Horrible experience with Aerie online. I placed my very first order with these jokers and it was one single item. It was marked as ready for pickup by Amazon the following day. This was 9 days ago, the label still showing waiting for carrier pickup. Tomorrow is supposed to be the delivery day. I called customer service and was told that “I, The Customer” has to wait another week to call back to even initiate a full refund. I was taken aback, she noted that she did see that the item had not shipped but couldn’t be of any help, and I had to wait. My hard-earned money, a customer and I’m being told too bad. NEVER AGAIN will I buy from these people. They do not care about their customers. I do not want to experience this again.

These people sold me a pair of scuffed and buffed up Timberlands that I purchased as one of my husband's anniversary gift and all they tell me is I earned a free return label…. Really? They will never get another penny from me and if I could boycott them I would…. When I asked if they sold me a used pair or previously owned the way they responded was crazy too… You know like with an attitude. American Eagle don’t sell used items. Well dammit my order was obviously not in good shape especially for me to write a review because this is just something I don’t do…. I paid these people 230.00 for a pair of messed up boots. NEVER AGAIN.

I have sent multiple emails, they kept of saying that my parcel has been delivered. What they think am a fool sending tons of emails almost every day to see when will I receive my package, and now they fail to refund my money.

Horrible customer service. I sent a return back they rejected stating missing tags which they were not. Refused to help at all. If I could give them zero stars I would as now I am out $120.00 as the tags were on the jeans.

Purchased pair of jeans /original straight. Wore them in my house for 2 days and they fit ok.. Took the tags off and the next day they felt like they were sliding off. A little baggy on the legs and butt..Felt like they were falling off.. Tried to get a refund and was denied. Quality down the tubes....I have an old pair 10 yrs old and they still fit great...The quality on the newer ones have been compromised in exchange for profit. Just like everything else in this country.

Today I had a very unpleasant experience at American Eagle in Boca Raton. By accident, I spilled a coffee on the floor. No merchandise was damaged, and I immediately apologized. What truly affected me was not being asked to clean — I don’t mind that — but the disrespectful and humiliating attitude of the cashier. She handed me paper towels and disinfectant and demanded I clean it up in front of everyone, with no empathy or basic courtesy. The situation was so uncomfortable that other customers in line offered to help me, showing more humanity than the employee did. I left the store feeling embarrassed, disrespected, and deeply upset. That person is not fit to work with the public. Customer service requires respect and compassion. Sadly, they have lost a loyal customer. I will not be returning.

Won’t return if tag is pulled off. I exercise a lot and have a wide frame and the shirts that were purchased for me normally fit very well - these ones fit poorly and did not meet my expectations. Needless to say, I pulled the tags off and they refused to return them. Buy clothes elsewhere if you want good customer service.

I have to be complete: After my initial review was sent I received an email from American Eagle customer service. They apologized for the inconvenience and agreed to give me the refund. They also returned the items in question and said I could give them away, or whatever. This was after I told them I would complain to the state AG and write poor reviews about their service.

I am a long-time American Eagle/Aerie customer and am posting this review to document a serious issue with misrepresented expedited shipping and fulfillment delays. I paid for overnight shipping with a promised delivery date of the 29th and as of right now (the 28th), my order is sitting in American Eagle’s own warehouse and has been for over 24 hours with no movement, making on-time delivery impossible. When I contacted customer service regarding this matter, they tried framing it as a carrier issue, when in reality the package was not handed off in time. I also have a separate order where I paid for 2-day shipping that has not shipped at all.

Updated on 12/22/2025: This is a continuation from my last review. I had to keep calling on my refund. Today is Dec 22nd 2025, they finally decided to process my refund yesterday Sunday Dec 21st after calling, I’m even more annoyed they decided to refund me back on a digital Store credit card. First of all, I had no intentions of ever doing business here anymore and you decide to force me as a customer to spend my refund money on your items. You guys are horrible and thirsty for people's money. I’m so upset that they did this to me!

I have recently visited American Eagle and was very satisfied with the overall experience. The staff were friendly, attentive and knowledgeable about the products and ongoing promotions. They greeted me as I entered offered assistance without being pushy and help me find the right sizes and styles. The store was clean well organized, and easy to navigate which made browsing enjoyable. Sales pricing were clearly marked there were several attractive deals such as buy one get one offers in seasonal discounts.

I purchased online a pair of jeans for my daughter for a small sale price. Two days later that same pair of jeans was 40% off. The difference cannot be refunded because the original cost was a sale price. When pushed I was told I could return them, get a refund for the entire cost and then rebuy them at the sale price. Since I am handicapped this option will not work - drive to the store, wait in line and hope they have the style and size I need OR pay for postage and return the item and repurchase the jeans at the sale price. Case closed.

An absolute joke. I had to make a replacement order for an order that arrived damaged and with holes in it. The replacement was SUPPOSED to be shipped with 2 day shipping. Label was created 5 days ago and there's been NO UPDATES on the tracking at all and they have the audacity to tell me to wait 14 days???? Terrible customer service.

Worst customer service I have ever experienced! I ordered online 5 items, what they sent was 2 items not even on my order. I called to get my items sent to me that they failed to do and it was a nightmare. Couldn’t speak English enough to understand them and they had no clue what to do. It took over 3 hours and 3 different phone calls and in the end they acted like they were doing me a favor. They kept saying we aren’t responsible for lost or stolen items which this was not the case. They sent me someone’s items and mine went elsewhere. What a joke! I have bought from them for years but it’s about to come to a halt due to this incident.

I have been a customer for 25 yrs.. My last purchase was 2/25 I bought 5 pair of Jeans. I go to college sit in a classroom 2 days a week for 2 hrs and 2 days a week for 5 hrs.. Mind you sitting in a classroom, sitting in a car to drive home. Last week my jeans in the crotch area started to rip. so where the personals are I have now big tares in 2 pair of Jeans and the last 3 on the way. Being a college student budgets are tight.. My other jeans I wore in high school for 5 yrs which are two small now. Out lasted these Jeans.. Their quality in clothing has gone down hill. Even the shirts I purchased have tiny wholes. I was like what is going on? Asked my mom what's up? She was shocked. We will no longer be purchasing Jeans and shirts from American Eagle. The quality of clothing no longer last. 9 months for jeans. It's a shame.

Company has dishonest employees! I returned two pairs of jeans with tags and stickers still on them. I received an email that my returns being returned to me and no refund be given because there’s no tags attached to the jeans. Their employees took the tags off so that way their company can make more money! Absolutely ridiculous and backhanded!

Purchased a pair of khakis for one of my sons. AE charged my card and sent an email that it was going to ship. NEVER shipped. When I asked about it, they claim they don't keep order history that long, so there's nothing they can do about it. I am fine if they can't offer a refund because I appreciate my card info not being on file. However, the khakis are still in stock and they won't send the pair I ordered OR offer store credit. The order was not lost in the mail, delayed, or is in transit. It was never shipped, and they claim they cannot do anything about it.

I purchased a from AE a sweater around 11 pm online on sale. The next day, the same sweater was reduced 30%. I was told I cannot get a price adjustment on a sale item. I have never heard of this! Poor customer relations!!!

American Eagle failed to deliver my package on two occasions. Both times, the tracking says delivered, but I never received any packages. At this point, I don’t believe my order was ever fulfilled. Sadly, this was my first and last time ordering from American Eagle. Absolutely terrible customer service.

I purchased jeans from AE online. I took them to a store the following day to return them because I didn’t like them at all. When I got to the store, the employee pointed out that there were no tags (they were sent to me this way). He refused to take them back. I have gone around and around with customer service for days and they refuse to accept the return because if no tags (that they didn’t have on the pants when they sent them to me!). They were clearly not worn and had the waist band tag and sticker on them. I would never order jeans from AE again which is sad because I have been shopping there for 25+ years. They are essentially stealing their customers’ money in the name of their “return policy” even when it was their own mistake. Now I am stuck with $60 jeans I don’t want.

I recently encountered a frustrating issue with American Eagle's customer service regarding a return for a pair of jeans from an online order. While trying on the jeans in a careful and normal manner, one of the paper tags accidentally ripped off. Importantly, the sewn-on waistband tag and the sticker tag remained fully intact, and the jeans were in pristine, unworn condition—clearly suitable for resale.

***BEWARE*** AE's customer service has really gone to SH!T. I placed an online order for almost $400 for my daughter's school clothes. Not only was it shipped to the wrong address but it was delivered to a ACOMPLETELY DIFFERENT address. Obviously I understand that that might not be part of the control but it's how they've handled it. I've spoken to more than 10 different reps in the last two weeks. They keep telling me it's going to be escalated and that they're going to get to contact me back. I've yet to be contacted. I was just speaking with a customer service representative that kept interrupting me the point where I had to ask her to stop. I've been buying AE clothes since I was in high school and now I'm purchasing them for my daughter. What a disgrace this company has become.