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Do not do business with this company. This is a horrible experience. The quality of the fabric felt like plastic. Legs and arms are made for very, very short people. First and last time we ever do business with Land's End. I love the pamphlet included in the Package that says" how impressed we will all be with how easy returns are". For the first 10 emails they didn’t even know who I was or where the package was even though I continuously put my email address and shipping address with each correspondence.
I ordered ball caps with our nonprofit logo in early November - was told they would be ready between Dec 20-27. Got a call today that the logo doesn't fit (we had ordered these caps with the same logo in the past). These were supposed to be given out as thank you gifts. Will not use Lands' End again - told them so and all I got was, "We are sorry for the delay".
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Purchased bedding and the quality is great as was the fast shipping. Prices were good as well. Ordered again, swimwear and cotton tops, again same great experience. Not sure what all the complaining is about, Nothing negative here!
I placed an order for my child's school uniform over a month with nothing received. You're better off pounding sand than getting information from customer service about when orders will arrive. 15-20 day wait time? More like 30 days to unknown.
My grandson's school requires that uniforms be purchased through Lands' End. I placed an order for several uniform pieces that he needs for this school year on 8/13. It is now 9/9 and I still haven't received the order. I contacted customer support today and they can't promise, but they think the order may ship out early next week. By the time we get it, optimistically, it will have been six weeks or so from when the order was placed. He needs the items for school and is currently wearing last year's things which are too small and in need of replacement. I know the monogramming takes extra time, but it said a week or so extra. This is unacceptably slow.
I order school uniforms for my son through Lands' End on 8/11 as we started at the school late. The expected delivery was 8/30-9/6 and now on 9/9 we still have not received them. Tracking says they are still being processed. When I contacted them they say they are not ready yet and hopefully will be ready next week to be shipped out.
Buyers beware. DO NOT purchase your school uniforms from Land's End. The return policy is zilch as I have requested a return label for over 20 days now and I have received nothing. I honestly believe this is intentional so they don't have to issue a refund, and so they can only issue me store credit. Not to mention the School Uniform quality is a complete ZERO. Please beware and don't make the same mistake I did!
I was told by customer service that my bathing suit order would be delivered 2 days ago. It was not and there is no record of my order in the Lands' End data base. I called and was told by a recording the company was closed.
I ordered 3 pr. of pants in my exact size all my other pants are. They did not fit and were not great quality. I returned them, which one has to pay for themselves no matter what. Stores selling Lands' End will not process the return as they will with other companies. It has now been 2+ weeks since I returned them and they had them back in just a couple of days from mailing (which was done shortly after getting them). I have contacted several times...no refund yet...despite promising this last times it would come in 2 days... It is now 7 days. I know of no company this lax. If I do not see it shortly I am going to contact the BBB and the company I paid via for resolution. Horrible customer service. I will never order from them again or likely buy their product in a store due to the poor quality and total lack of service.
I ordered a robe from Land's End thinking that if it did not work out I could return it easily as with most other companies who are serving Canadians. I received the item, it was poor quality (a surprise) and I wanted to return it. The return policy choices are 5, and one clearly states no free return shipping from Canada unless you ordered by phone. I had ordered online from the Land's End website. I got to a screen that showed a Canadian address for returns but gave no label. It indicated that one would take it to one's carrier of choice. Below there was the form for returns, but only for the USA.
I ended up paying $24.55 to return this robe that cost$79.16. I called Land's End to ask about this after I sent the parcel and they gave me quite the run around about how I should have called them to get a Canadian mailing label. Nowhere on the return site of Land's End was this made an option. I was sent through 3 agents before being told over and over that I should have called. Bizarre. This is not a good company to deal with for Canadian shipping and returns. It is costly to get it, and even more expensive to return.
Lands' End Company Information
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- Land's End
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