Lands' End Reviews

**Subject: Frustrated is an understatement. Your broken return process just cost you a customer.** To Lands' End Management, I am writing this because I am absolutely furious with the current state of your return process. It is painfully obvious that your company has deliberately engineered a system to discourage customers from making returns, but all you've actually managed to do is guarantee I will **never** order from you again.

LE took several weeks to process the order and then shipped it to a non-local Post Office, and not to my home. When calling the Supervisor, she lied and said the customer requested that it be dropped off for pick up at a PO, that never happened. Then she stated LE can drop off deliveries to a PO, none of that was on my Order. Dishonesty is a bad policy.

I’m shocked about the poor quality and horrific customer service of this company that once used to be so amazing! I spent $600 for a wool jacket that within a year the material has frayed and no longer is standing up to the quality once promised back in the day. This jacket should last for years/decades - not months!! Additionally, when I try to contact customer service or email them back - I’m blocked on all fronts! No wonder. Who wants to hear complaints all day long. Do not buy from this company. High prices, poor quality and horrific customer service only equals one thing - “unhappy customers”. Save your money!

Lands End is a scam. Don't expect your order to be delivered timely. Here is what these idiots say: "We’re currently experiencing extended processing times due to recent updates in our distribution center. Orders are taking an additional time to process before shipping." Customer Service is useless and based in India somewhere. Stay away from these crooks.

I have ordered from Lands End for a long time and love the quality of their products. My last order has been a major problem. Ordered items on May 5 (it is now May 20) and my order is still processing. I called Customer Service and was told it is a problem with a new warehouse system. I am checking the status each day and nothing changes. New warehouse system obviously Terrible! Representative did finally give me a $30 gift card, but I hesitate to even order something else at this point! Also, I used PayPal and Land's End did charge me, which is also ridiculous. They cancelled 1 item, but PayPal shows I've paid for that item as well as 3 others which are still in Limbo!

I am extremely disappointed with the quality of the “chlorine resistant” bathing suits I purchased from Lands’ End. One suit became so badly discolored that I could no longer wear it, despite very limited use. I sent photos to Lands’ End clearly showing the fading and discoloration, but because the suit was purchased in 2022, they offered no assistance whatsoever.

I had a similar experience as other reviews I've read. I used to love Lands' End. I ordered 2 items mid April. I didn't hear anything back so after a week or two, I tried to cancel my order. I was told the items hadn't shipped yet. They said "new distribution center". They told me the order could not be canceled and to wait till the items were received and then call for postage paid label. The items were shipped separately and I contacted Lands End for labels, which I did receive. I was told it would take 3 weeks for a refund. Totally unacceptable. I will never order from Lands End again. Plus, the quality has really gone downhill.

Ordered 2 men's t-shirt 5 days ago. Haven't heard a thing about shipping. Today I called their customer service to cancel the order and they told me the order shipped today. Still haven't received that confirmation email. I'm done with these people. Five days to ship an order is terrible.

Where’s my order? After reading several reviews, I understand many people having the same issue. Ordered two tops April 22 & received an email today, May 3rd, they’re getting ready to ship my order! I noticed Lands' End quality of clothing has gone down, as well. I used to love their clothes. So sad.

I used to order from Land's End years ago and they had good products. In the past 5 years the quality has gone way downhill. I ordered a pair of corduroy pants recently. The fabric is thin, the wale of the corduroy practically non-existent. I will not be ordering from them again.

Placed order on April 18th. Have yet to receive. Being told warehouse delays. So not true. This has happened several times over the past few years. The full price items get shipped immediately, what does that tell you. Sales, discounted have delays.

I ordered 5 pairs of pants Apr 4 2026, with expedited shipping, called on April 10, told new warehouse system installed, can't get in contact with warehouse, no impact. No idea, called on April 14 when pants on email says they're supposed to arrive. Told sorry by supervisor, same excuse, didn't even know if they had shipped,,,called several times over the next 15 days almost, still no impact. No idea, finally I canceled per supervisor request and I requested a refund back on my Lands' End promotional card w/ discount, and SUPERVISOR SAID I CANCELED AND REFUNDED YOUR MONEY BACK TO THE CARD!!!

I pay for shipping but it takes more than 12 days to inform they'll ship them soon? Is their entire shipping department one part-time employee? Way too late of an arrival. And I paid for this shipping? Also scammy 50% markdown. Just go out of business already...

We noticed that orders always took a lot longer than expected time to be delivered. Your card is charged, confirmation email sent... and then you wait. Usually I will send an email asking if the order was getting sent out, since I would see no movement. Now it's getting ridiculous... If you want to keep saying items are back-ordered or short in your inventory, then stop making them available to put in your online cart! Smaller (and better) companies do this all the time. We are looking at not getting either of two items in a timely manner. One is taking weeks, according to an email- and the other one is back-ordered so likely won't have it for most of the Summer. LL Bean gets orders out quickly and we never saw an email about something not being available after charging our card for money. Obviously this is just a standard reply that Lands' End uses; they actually believe their customers are stupid.

Ordered in stock item on April 2nd, it's April 25th and they can't even tell me when it will ship. They blame it on their new warehouse system. Does this mean they have not sent an order for 3 weeks. Avoid this vendor, you will never get you order.

We ordered about $100 worth of goods from Lands' End, who historically had had outstanding customer service. That ship has sailed. After multiple waits on hold, my wife surrendered, allowing me the honor of attempting to get an order (not yet shipped) canceled. The order was placed on April 2, and as of the 20th has still not shipped. I called to cancel the order, waited on hold for 30 minutes, and was then informed that they don't allow cancellations after 30 minutes after placing the order. Our only option? Wait until the order ships and return it upon receipt.

Ordered an in stock skirt and top in this line 4/5 and there’s still no estimate on when it may get to me (now 4/17). Lands' End—what happened? Y’all used to be like LL Bean. I understand there was an update to your shipping logistics system, but not being able to tell customers when an in stock order will arrive? Not “later this week?” NO shipping estimate for purchased items??? And nothing offered for our inconvenience but an explanation? Don’t think it was a wise move to update it, at least not without telling customers that anything they order may or may not arrive for weeks. Y’all got to do better. You won’t be in business long otherwise. 😞

I bought 4 men’s shirts. Large. They are running a bit small. Button holes are also small, it’s a fight to button. The worst part is the buttons are very fragile and are coming apart in pieces with each wash on all 4 shirts. Very disappointing that Lands' End quality cannot be trusted any longer

I am waiting for an order I placed towards the end of January 2026. I am stop waiting. I even check whether this store is legit or fraud. It is legit, but there are many complaints with customer service. I marked one star so that I can send this message but for me is rated -minor 5.

Sizes never match what is shown on the site. They are either too small or too large. Seldom do they actually fit. For this, you pay $8.95 to have it shipped to you and $8.95 to return something that was completely not as shown on the site. Never again!